Service History 258 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 08/29/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit together. ran a vac test and pressure test. added r600 to the system. unit is running as designed. advised cx to monitor the unit for next 24 hours and iff issue persists to call us back. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/29/2023

reploaced all parts tested and calibrated works as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 08/29/2023

"installed part, uniy cks ok."

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 08/29/2023

"came out to resolve the issue. disassembled the unit as needed. replaced the harness and tested operation of all major componets. unit is running as designed. did hear cold valve chattering but it seems to be high water pressure. the unit has constant flow whenever water is being called. for. therefore, i do not recommend a new vavle. unit is good to go."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Midlothian, Virginia 23112

John P.

Job Details: 08/29/2023

Install control tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Selbyville, Delaware 19975

Michael E.

Job Details: 08/29/2023

"CX complaint:: heavy clicking sound. Tested and verified complaint. This happens in agitate. It did sound like the sound was coming from the slider. I replaced slider and tested and sounds better. Looked under washplate and found a large ball of hair wrapping center post of the gearcase under washplate. Removed hair, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Vienna, Virginia 22180

Christian C.

Job Details: 08/29/2023

Cx complaint unit is not cleaning clothes completely. Inspected unit found agitator not secure. Secured agitator. No errors stored. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/29/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 08/29/2023

replaced blower fan and ignitor.tested unit and found new ignitor to be bad re ordering.tested oven and worked if unit stops working again call techline W10669525; ordrng 1 W10669525 (ignitor)

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS01

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 08/29/2023

cx advised unit door is making loud noise.inspected uit and found right door broken.left cx a qoute and will call if they go with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/29/2023

"CX complant. Change filter flashing even though filter changed. Reset filter for CX in controls , Advised CX as to how to reset filter selections. Job completed, Food no longer freezing in fridge, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near West Friendship, Maryland 21794

Dustin F.

Job Details: 08/29/2023

"cx complaint: Unit washing properlyInspected unit, confirmed CX complaint. unit keeps throwing F3E3 codes for bad water valve thermistor. Replaced Inlet water valve with pre id and tested unit, unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near McLean, Virginia 22102

Jason A.

Job Details: 08/29/2023

CX complaint FRIDGE FC has frost. Found FC door lower is not straight & gasket curls away. See SDpics. Advised CX 5 to 10wks for door to arrive & inspect for damage on arrival > JJ; ordrng 1 12977880SQ (FC door SS)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Locust Dale, Virginia 22948

Eric F.

Job Details: 08/29/2023

"Confirmed cx complaint unit non responsive, UI blinking. Power cycled unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Locust Grove, Virginia 22508

Eric F.

Job Details: 08/29/2023

"Confirmed cx complaint unit not washing dishes properly. Found wash motor non functional, control relay sending 120 volts but no wash action. Ordering sump assembley.; ordrng 1 W11025157 (pump&motor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Leesburg, Virginia 20176

Richard B.

Job Details: 08/29/2023

"CX complant, Washer has codes. Prior diagnosis found unit needs console facia assembly. Installed new console facia assembly , Did a DLMS calibration cycle, All buttons functioning. Unit is working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWX700AG0

Near Dillsburg, Pennsylvania 17019

Sal R.

Job Details: 08/29/2023

"CX complaint is that the unit is not completing a wash cycle. I found that the the unti had a stored F2E1 and F7E1. I found that the unit would not complete a test/auto test. Unit would not go into a gaitation. I was able to take a reisitance reading of the shifter at the J2 conncetion. I foud between J2-1 & J2-3 a OL.. I inspoected teh connection of the harness at the shifter and found a secure connection. I am ordering 1 shifter (WPW10006355), 1 run cap(W11395618) , and 1 motor (W10832724). i am ordeirng the run cap and rthe motor due to rusting on the motor windings. All parts are avalible and I have set a return date for 9/1; ordrng 1 WPW10006355 (shifter) and 1 W11395618 (run cap) and 1 W10832724 (motor)"

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Dundalk, Maryland 21222

Marc M.

Job Details: 08/29/2023

"cx complaint unit not ending cycle. inspected unit and found that the timer will not advance, cx has to manually end the cycle by rotating the timer. inpsected and found proper polarity at outlet and no visible shorts in console region. contacted safety to recomend replacement of timer WPW10185981. quoted cx for repair and cx will contact if proceeding."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Sterling, Virginia 20164

Richard B.

Job Details: 08/29/2023

"CX complant. Water flows slow, Prior diagosis found unit needs inlet valve. UInstalled valve , Flow same. Removed filter , Flow normal , Unit needs filter . Advised CX they need to purchace, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bunker Hill, West Virginia 25413

Ken M.

Job Details: 08/29/2023

"Customer complaint is that the unit is tripping the overload on the start relay. Customer has already tried replacing it, but issue continued to occur. Checked compressor current draw and found the compressor drawing over 10A. Unit needs a new compressor.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hampton, Virginia 23666

Orbie

Job Details: 08/29/2023

"cx complaint unit making alot of noise and unplugged unit. checked unit to find drain pump coming on when plugged in. held start button to end that. no error codes present. tested unit in test mode, unit passed test. put unit into normal mode and let unit run until agitation. unit working as designed, advised cx to monitor unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 08/29/2023

installed orderd part and restored power. put in new filter cx had on hand and pressed filter button. lights flashed so timer should be reset. unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, Pennsylvania 17403

Sal R.

Job Details: 08/29/2023

"CX complaint is that the under side coating of the galls cooktop is pealing off. I attempted to replace the cooktop , but found I had the wrong color. i am ordering 1 cooktop (W11175877). Part is avalible. i have set a return date for 9/6; ordrng 1 W11175877 (cooktop)"

We serviced a

KITCHENAID REFRIGERATOR

Model krff305ess00

Near Falls Church, Virginia 22042

Christian C.

Job Details: 08/29/2023

Installed filter head. Tested water no more noise. Went to install gasket but part in box is longer than door. Reordering RC gasket. Cx still owes 110 on return.; ordrng 1 W10830162 (RC gasket (reoder))

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near East York, Pennsylvania 17402

Sal R.

Job Details: 08/29/2023

"Per the previouse tech, I was able to access and replace the interlock =. I then plugged unit back in and test , I found that the unit will run for 2-3 sec and then stop the cycle (orig. concern). I ensured the frame was not bent and the door is making solid connection with the interlocks. I tested voltage at the relay with the door closed from the black wire to ground and foun d the propper 120 V's from tyhe relay. I called WP Tech Line and discussed my finds. I ran through testing with TL . after testing secondary switches and elminating the high side at the relay, per Tech Line I am ordering 1 control board (W11342846), 1 upper interlock (W11182140) and 1 lower interlock (W11182141). once the parts are avalible ,please ahve someone form teh office call to set a return date.; ordrng 1 W11182140 (upper interlock) and 1 W11182141 (lower interlock) and 1 W11342846 (control board)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Poquoson, Virginia 23662

Orbie

Job Details: 08/29/2023

"cx complaint unit facia not responding or lighting up, verified complaint. 243vac coming into unit, 119vac per leg to ground. pulled facia to find loose connector. reconnected all plugs. unit appears to be working as designed and advised cx to monitor unit."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/29/2023

"cx complaint of unit not starting or having to push tub to jump start unit ,checked unit to find no error codes at this time,tested ran unit found that the motor is not engaging as it should with out giving it help ordeirng parts needed for repairs; ordrng 1 WP697772 (Blower Wheel) and 1 W11549461 (Drive Motor)"

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 08/29/2023

CX complaint about broil element falling found support clip fractured (not cause by CX) need part to put element back in position; ordrng 1 W10909479 (support)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Clinton, Maryland 20735

Shane B.

Job Details: 08/29/2023

cx complaint is a high pitch screaching noise that happens randomly during the cycle. cx said noise started a few weeks ago. inspected and found a few rollers that did not spin freely. idler also did not spin and was very loose. replaced rollers and ilders. tested unit for a while and no noises. unit is working as designed.

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near North Potomac, Maryland 20878

Julian H.

Job Details: 08/29/2023

replaced all parts tested & now lf burner keeps sparking when on found an issue with spark switch & ignitor need burner; ordrng 1 WP74010857 (switch- sp LF) and 1 WP7505P339-60 (burnr-top LF)

We serviced a

WHIRLPOOL RANGE

Model MER7700LZ2

Near Reading, Pennsylvania 19610

Justin L.

Job Details: 08/29/2023

Cx complaint of damaged handle. Was able to access unit and verify cx inside of 30 days cosmetic. Verified concern and ordering part. Once in office will need to set return; ordrng 1 W10912640 (door handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFE505W0HB2

Near Fredericksburg, Virginia 22407

Eric F.

Job Details: 08/29/2023

"Confirmed cx complaint hot surface lights staying on. Replaced infinite switches with pre-id'd parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Crofton, Maryland

Israel R.

Job Details: 08/29/2023

"F2E1 Stuck key, F4E3 motor not running, F7E1 No heat. Customer complaint unit is not washing dishes. I tested the unit and found the unit is staring and filling but is not washing. found 3.5mohms from the sump the board is sensidn 120. Unit will needs new sump. Ordering sump. Owes 110; ordrng 1 W11087376 (pump&motor 249.98)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, Maryland 21409

Israel R.

Job Details: 08/29/2023

Installed new parts and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Columbia, Maryland 21044

Dustin F.

Job Details: 08/29/2023

"Upon arrival, found basket defective. reordering basket. all parts set for return visit.; ordrng 1 W10752719 (basket reorder)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ05

Near Sterling, Virginia 20164

Richard B.

Job Details: 08/29/2023

"CX complant. Temp issues and ice. Prior diagnosis found unit needs seperator , Installed seperator and cycled power , Door opening and closing as designed. CX also complanes of temp issues. Ordering data recorders , aDVISED cx OFFICE WILL CALL TO SCEDULE, rb; ordrng 2 DATARECORDERS (DATA RECORDERS.)s"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 08/29/2023

replaced power cord tested unit wroking as deighned

We serviced a

KITCHENAID OVEN

Model KERS505XWH03

Near Annapolis, Maryland 21401

Davonte

Job Details: 08/29/2023

cx complained unit had a rusted hole in upper over. confirmed cx complained there was a deep scratch in the unit that was causing rust. not repairable. cx paid for service call

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS

Near Rockville, Maryland 20853

Ricardo S.

Job Details: 08/29/2023

"another company was here and check the unit already, they order the freezer and refrigerator door, so im here to confirm if the unit need the doors and answer is yes, the freezer door wires are broken and refrigerator door has a cracked in the hinge plastic"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 08/29/2023

customer stated that teh mullion wasnt closing. verified issue and leveld the unit so the mullion would close.. unit cks ok..

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, Pennsylvania 17517

Justin L.

Job Details: 08/29/2023

Cx complaint items still freezing in rc section and that the unit is running nonstop causing higher electric bill. Was able to access unit and found cx thermometer read 25F but nothing frozen in unit. Cx states its always the britta filter jug that freezes. Contacted techline and spoke to Nate. Thermistors are in range at 24k ohms for fc and 5.8k in rc. Reccomends changing temps and no parts at this time. Changed temps and instructed cx to leave alone and monitor for 72 hrs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Virginia Beach, Virginia 23453

Zachery R.

Job Details: 08/29/2023

"cx complaint unit leaking water from left side. checked unit, come to find drain frozen closed not allowing water to drain into pan, left front foot was not seated to cabinet, leveled unit and reseated leveling foot, also swapped doors from right hinge to left hinge so cx doesnt have such a hard time gettign into unit. advised cx to monitor unit."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Jarvisburg, North Carolina 27947

Branden R.

Job Details: 08/29/2023

cx complaint not filling or takes too long to fill - top load washer - not filling - normal checked unit and found slider unseated from plastic . causing unit to not sense . tested all other major componets and everything checked good ordering new slider for repair . c; ordrng 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Unincorporated, West Virginia 25413

Ken M.

Job Details: 08/29/2023

Screws replaced. Door is secure and sealing properly. Old screws left with customer.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Franklin, Virginia 23851

Justin W.

Job Details: 08/29/2023

replaced drive hub and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 08/29/2023

"cx complaint of freezer evap always freezing over,took temp readings of 36 in RC and 13 in FC,ohmed out thermistor on board 7.6k ohms and 22.2k ohmsran test 6 confrimed heater working called techline spoke with Derick deemed non repairable; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 08/29/2023

cx complaint is oven wont heat at all and burners are messed up and some of the burners you set to low and they say on high. unit just shows F9. cant put code in or set anything or try bake or broil. start button does not work. outter door missing. tested and checked as far as unit could be checked. will need to replace control to get functions back and able to test unit again. went over with him and he understands. as soon as everything goes through and parts are office will schedule.; ordrng 1 WPW10413076 (Control Biscuit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 08/29/2023

"Cx Complaint is the unit isnt dispensing ice. Inspected unit and found auger motor is working but yoke is free spinning on shaft, Tried to remove yoke to replace auger motor but yoke wont come off, Replaced divider, yoke, augermotor, washer"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 08/29/2023

"installed part, uni8t cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW00

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 08/29/2023

instaled parts checksok

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JW2

Near Zuni, Virginia 23898

Justin W.

Job Details: 08/29/2023

cx complaint unit not heating properly. checked unit to find sensor reading accurately at room temperature. heated oven to 350. found unit not heating hot enough during preheat. replaced control and sensor. reheated to 350 to find unit heating correctly. calibrated unit plus 15 degrees and showed cx how to calibrate. advised cx to monitor over next 30 days and call back if she needs any more assistance

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Chesapeake, Virginia 23323

Austin D.

Job Details: 08/29/2023

repalced the console and unit is now responsinve. unit is running as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 08/29/2023

"cx complaint the unit is not starting. the ui is responsive but the control is not sending voltage to the sump and pump. unit is sitting idle after filling with the indicator light on washing. therefore, the unit needs a new control. ordering sump and pump as well since it may have been ran with incorrect voltage while the control was failing. returning with console but id do the control and sump and pump together and then test unit before replacing the ui.; ordrng 1 W11225084 (control) and 1 WPW10591570 (sump and pump)"

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 08/29/2023

replaced gthe cooktop. unit is running as designed.

We serviced a

KITCHENAID OVEN

Model KFGG504KPS3

Near North Garden, Virginia 22959

Danny R.

Job Details: 08/29/2023

found broil burner leaking gas after it has heated up caled called wp safty made report of leak . found isues with leak at orfice and pipr to burner parts wil be sent from wp to cx he wil cal back when parts are here .c3 from orffice; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WEE510S0FS2

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/29/2023

As per previous tech was able to access uint and replace harness. Verified connections and tested. Unit now operates as designed. Collected for labor via check no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Annapolis, Maryland 21401

Davonte

Job Details: 08/29/2023

"cx complained icemaker stop making ice. after inspecting unit, IM was in the off postion. turned IM on, unit harvested as should, water poured into IM. unit now working as should"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Gainesville, Virginia 20155

Ezra M.

Job Details: 08/29/2023

"noise during spin. cust had recording, noise present when drain pump on. removed drain hoses, found finishing nail in drain pump. removed, reassembled unit, tested, sounds normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Chantilly, Virginia 20151

Justin S.

Job Details: 08/29/2023

"CX LOWES complaint icemaker issue. will not cool. no physical damage.Found a heater element was dead. Most likely unit had a frozen solid evap and fan could not push air out. Replaced heater element with Van stock. Ran all tests in service mode. All components are working including the freezer defrost element. Unit cools good; ordrng 1 WPW10495967 (heater), used 1 WPW10495967 (heater) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Danville, Virginia 24540

Kyle A.

Job Details: 08/29/2023

Unit is shorting board out due to short on drain pump.; ordrng 1 W11603810 (Control) and 2 WP8312709 (Clips)s and 1 W10919003 (Drain pump) and 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near South Boston, Virginia 24592

Kyle A.

Job Details: 08/29/2023

Installed part and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 08/29/2023

"CX complains unit is leaking from front left side. CX states this happened multiple times now over the course of 2 weeks. Unit shows no error codes, ran unit through diagnostic test, unit did not leak during testing. While asking cx questions about if they changed how they were doing their dishes or stacking dishes or detergent cx stated they found a piece loose inside the unit before it started leaking. CX showed the loose piece which was the vent on the inner door, found inner door vent was not attached to the duct and the insulation between inner and outer door was completly soaked. Was able to reattach the vent to duct and tested unit. Unit now makes good seal and no more moisture is building in the door. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bunker Hill, West Virginia 25413

Ken M.

Job Details: 08/29/2023

"Customer complaint is that the unit is not completing cycles. Checked for stored error codes and found F3E2 and F2E1. Ran test cycle and the dryer ran for a few seconds, then cut off. Keypad test passed. Moisture sensor did not register contact. Control and sensor harness replaced and unit retested. Unit is working properly. Old harness left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, Virginia 20187

Ezra M.

Job Details: 08/29/2023

"cust stated previous sealed system work on unit. checked fc temps, currently at 16 between food. too warm for ice production. water in ice maker, partially frozen. checked pressures and amp draw. low side pressure at -12, amp draw at .650. filled unit to .950 amp draw and -2 psi low side. full frost pattern."

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Prince Frederick, Maryland 20678

Shawn D.

Job Details: 08/29/2023

took dryer apart to find the lint trap super full snapped pic. could not remove blower it kept turning so broke it off then reolaced motor and blower wheel plugged unit back in and tested and sound good. asked cx how uses on this lont screen and she said 3 loads. i told cx this is brand new need to be cleaning it out every use its a firehazard. cx then put load in and said it sounds good. unit is good to go

We serviced a

KITCHENAID DISHWASHER

Model KUDI02FRSS0

Near Fredericksburg, Virginia 22408

Eric F.

Job Details: 08/29/2023

"Confirmed cx complaint unit dispenser door latch non functional, won't stay shut. Ordering dispenser.; ordrng 1 WPW10224430 (dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fredericksburg, Virginia 22405

Eric F.

Job Details: 08/29/2023

"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed. Cx said issue happened after a storm, power blip likely caused lost communication between ACU and UI."

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Wrightsville, Pennsylvania 17368

Sal R.

Job Details: 08/29/2023

"CX complaint is that the unit sometines leaks. I found that dian hoes goes into a standpipe behind the unit , but the hoses is held inplace with electrical tape. I drained the unit out and water came out of the standpipe. Service is covered under install and instruct. I advised CX to have a licensed plumber come in a correct drain hose install."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Clinton, Maryland 20735

Shane B.

Job Details: 08/29/2023

cx complaint is the unit not heating. cx said it was just installed and the first time they used it it did not heat. terminal block is properly wired and supplying 240vac. found no blown fuses. element has continuity. ran unit and found elemet only gettign 120vac. found wire to thermostat was not plugged in. wire was just haning. once plugged in heater worked. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, Maryland 20906

Ricardo S.

Job Details: 08/29/2023

"The client informs me that the unit has frost on the evaporator again, this would be the fourth time with the same problem, he does not want more repairs on the unit and he wants Whirlpool to change the unit since we have changed several parts to fix this defrost problem, so i call TL to document the call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 08/29/2023

"Customer complaint is that items are freezing in the fresh food compartment and the unit has stopped dispensing water. Found that the doors were not level and there was a large gap in the right door seal, causing condensation and frost. This is also causing the unit to run constantly, causing the freezing issue. Doors leveled and heat applied to the gasket to close the air gap. Dispenser tested and found that the reservoir was frozen. Reservoir thawed. Unit is now dispensing properly."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 08/29/2023

Customer complaint is that the unit is running noisy. Unit tested and issue confirmed. Inspection of the unit found the blower wheel heavily caked in lint. Lint removed and wheel inspected. No damage found. Unit tested again and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 08/29/2023

Customer complaint is that the unit is not making ice. Checked for ice maker error codes and found E2. Ran test 57 and the ice maker never moved. Unit needs a new ice maker.; ordrng 1 W11658802 (ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 08/29/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newport News, Virginia 23608

Orbie

Job Details: 08/29/2023

replaced heater. advised cx to monitor unit. appears to be working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 08/29/2023

Cx complaint unit stopped making ice. Inspected unit and took FC temp and found 0 degrees. i found fill tube heater has failed allowing fill tube to freeze. unit needs FC door and a 2 tech to correct unit. i did steam tube out to get the cx by. khkqq advised cx door takes 8-10 weeks. once in cx will call to set up a return visit.; ordrng 1 LW11026425 (FC DOOR) and 1 w10271540 (fitting)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Warrenton, Virginia 20186

Ezra M.

Job Details: 08/29/2023

lower door gasket adhering to cabinet preventing door from opening. ordering door gasket for lower door.; ordrng 1 W11568947 (lower door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Harrisburg, Pennsylvania 17109

Cody H.

Job Details: 08/29/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

JENNAIR COOKTOP

Model JGD3536BS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/29/2023

"Cx complaint RR burner not lighting properly.I was unable to replicate the issue, the burner worked ok to me every single time I tested it. The cx wants the burner replaced. The screws on the RR burners are stuck/rusted and must to be drilled. I was able to remove all the other screws, but they are rusted and should be replaced. Quoted repair $458.51 with $145 labor for RR burner 74007736, RR orif holder WP7527P00460, and 10 screws 3368921 replacement. Owner not present, office collected $120 by the phone. Left the quote with the person in the house; ordrng 1 74007736 (RR burner) and 1 WP7527P00460 (RR orif holder) and 10 3368921 (screw)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Chantilly, Virginia 20151

Justin S.

Job Details: 08/29/2023

CX LOWES complaint cust says cracked tub (?). no physical damage. Found unit was badly damaged. Carefully put unit on its side and found a large 6inch crack along the middle of the tub. Ordering P/N: W11219115(Tub); ordrng 1 W11219115 (tub)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Manassas, Virginia 20109

Justin S.

Job Details: 08/29/2023

CX LOWES complaint per customer does not work. no physical damage. Unit iS badly damaged at rear of unit. Unit will need a new sump and tub to repair the damage. Ordering p/n#s W11409865(tub) W11416363(Sump); ordrng 1 W11409865 (tub) and 1 W11416363 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Harrisburg, Pennsylvania 17110

Cody H.

Job Details: 08/29/2023

"CX thought they had extended warranty through best buy. Advised cx that we were dispatched as oow, showed cx entitlements to show they were without manufacture warranty. CX is going to call best buy and see if they have extended warranty. No work done, no work needed unless cx calls in and is willing to pay out of pocket or dispatched correctly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dumfries, Virginia 22026

Robert W.

Job Details: 08/29/2023

CX Complaint is the unit isnt washing. Inspected unit and found error for sump tested unit and found the motor is getting power but isnt operating. Replaced sump and tested unit is working properly.

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Davidsonville, Maryland 21035

Davonte

Job Details: 08/29/2023

"cx complained hood wouldnt move up and down on its own. confirmed cx complaint. motor would stop, then turn back on. after replacing motor, unit did the same exact thing. when taking the screw out of the upper and lower swing off, but stripped off. unit will need new upper arm and bolt.; ordrng 1 WPW10421280 (arm upper) and 1 WPW10422765 (screw upper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Germantown, Maryland 20874

Julian H.

Job Details: 08/29/2023

replaced parts door sealing properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 08/29/2023

"installed rails. door still is open on the top, right and bottom. left side is closed. with door removed rails close all the way. if door is pushed it closes all the way but opens when your hand is removed. i called techline. we found some damage to the cabinet near each roller assembly. they had me text them pictures of the damage. they labeled unit nonrepairable and advised having cx contact whirlpool."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Monkton, Maryland 21111

Bernard M.

Job Details: 08/29/2023

"Replaced lid, now closes to run cycle, ubnit checks good"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Palmyra, Pennsylvania 17078

Fred G.

Job Details: 08/29/2023

"cx complaint unit is making a grinding noise. inspected unit and entered daig and found f0e9, f0e5. cleared codes and ran auto test and found did finish with out issue. I then ran a manual high speed spin and found no noise. I lifted unit and found gearcase oil all around cabinet. unit needs gearcase, slider and a 2 call count to correct issue. called office and scheduled for 9/1/23; ordrng 1 W11449841 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FNSS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/29/2023

"Replaced parts, tested water dispenser. The water valve seems to be closing with a little delay, dropping a little more water after releasing the paddle. Cx wants to use the dispenser and see how it goes, and eventually calls back. Collected $110 with check"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, Virginia 22150

Lloyd B.

Job Details: 08/29/2023

"Cx complained the unit not operate. Inspected the unit and found that the wires on the drain are broken. Using a wire repair kit, fixed wire and tested and the unit now operates as designed. If cx calls back, order harness. Job complete; ordrng 1 W11643701 (lower harness)"

We serviced a

AMANA DRYER

Model NED4700YQ1

Near Stafford, Virginia 22554

Robert W.

Job Details: 08/29/2023

"CX Complaint is the unit isnt starting. Inspected unit and found good power toggle unit on and motor comes on but is binding up found the drum not sitting in place and wont rotate at all pulled unit and found roller supports have failed and is cauing drum to bind up. Replaced roller kit from V/S unit is working prioperly; ordrng 1 349241T (Roller kit), used 1 349241T (Roller kit) from stock"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Palmyra, Virginia 22963

Danny R.

Job Details: 08/29/2023

replaced blower unit checksok blower was broken not motor

We serviced a

WHIRLPOOL DRYER

Model LGQ8611LW1

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 08/29/2023

cx complaint unit put off a gas smell mid cycle. I found unit does heat. I found units ignitor does come on and unit lights. I found unit does cycle. I used combustion leak detector and found no signs of a gas leak. i ran unit for 20 mins with the meter not picking up any signs of gas. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 08/29/2023

Leveled calibrated customer struck on load side unit was off balance unit now sitting properly and spending as designed; ordrng 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Tysons, Virginia 22102

Jason A.

Job Details: 08/29/2023

CX complaint WASHER door doent close align. Sometimes wont start cycle. Found F8E1 error. Verified water connections cold & hot water & good flow. Cleared code & ran test wash. Door has to be almoset held close so it can lock. Parts OOS > JJ; ordrng 1 W11565030 (latch) and 1 W11578223 (bellow)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Elizabethtown, Pennsylvania 17022

Fred G.

Job Details: 08/29/2023

i was able to access unit and replace the contorl and ice maker as per previous tech. i tested IM and found it now works as design. unit checks good. advised cx to move unit inside

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Farmville, Virginia 23901

Kyle A.

Job Details: 08/29/2023

Units compressor is seized. Ordering compressor kit.; ordrng 1 W11580057 (Compressor kit) and 1 W11506635 (Coupler)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Tysons, Virginia 22102

Jason A.

Job Details: 08/29/2023

CX complaint OVEN racks rusting. Verified 2 racks are rusting. See SDpiucs. Ship to CX they will install. 10+ at WP > JJ; ordrng 1 ( - ship to CX. They will install) and 2 WPW10554526 (racks - 2 needed)s

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Elizabethtown, Pennsylvania 17922

Fred G.

Job Details: 08/29/2023

"cx complaint unit smells of gas under cabinets, and flames are very orange. I found with combustiable leak detector that leak was coming from flex supply line from house to unit. I was able to use gas tape and get line tight with no leaks found after repair. called Safety to document leak. I then found all 5 burners were showing more orange flame then it should. I found all 6 orifices to be dirty, i did attempt to clean and found no better results. I found the same with the burner heads and caps. flames are not even and not lightsing in some spots. unit needs 6 orifices, all 5 burner caps and burners to correct issue. once parts are in please reach out o cx and set up a return visit.; ordrng 3 W10151347 (L/F, L/R, R/F orifice)s and 1 W10652711 (R/R orifice) and 1 W10672111 (center main) and 1 W10151362 (center simmer) and 3 WP8286814 (burner head)s and 1 WP8286813 (R/R burner head) and 1 W10811599 (canter burner head) and 1 W10833886 (cap kit)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, Pennsylvania 17404

Sal R.

Job Details: 08/29/2023

CX complaint was that the unit would power off after several min of opperation. I inspected power supply at the term block and foun d the propper 240 V's. I accessed and removed the rear panel and foun d a secure connection to all fused and heating element. I ran the unit for a 20 timed dry cycle and foun d the unit tobe opperaitn with out issues. CX will call back if problem reoccures.

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