We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Wilmington, DE 19807
Taylor F.
Job Details:
08/24/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the tco to be defective. Replaced tco and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ashburn, VA 20148
Richard B.
Job Details:
08/24/2023
CX complant. Noise from fridge. Inspected unit and found Freezer door must have been left open . Ice is hitting fan blade causing a lo cool situation. ordering fan blade and man motor. advised to put towels down to catch stary water. Further work needed. RB; ordrng 1 WP67006337 (fan blade) and 1 w11578030 (fan motor with harness. n)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Richmond, VA 23221
Chris B.
Job Details:
08/24/2023
cx comp unit states f9e1 error insp unit found dp filter clear found drain line from tub to dp to have obstruiction cleaered obstruction tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Jefferson, MD 21755
Ricky E.
Job Details:
08/24/2023
customer stated that the unit as making a noise in the ff section. verified issue and fnd a faulty damper assy... need parts..; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
08/24/2023
cx complaint is the unit not making ice. when i arrived ice bin was empty. unit is set to recomended temps. prob shows 1 degree in FC. IM was turned on and full of ice. pressed test button but it did not work. turned off and on and tried again. still no movment from IM. replaced IM with preIDed part and tested. new IM worked properly and filled. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INBL01
Near Pylesville, MD 21132
Sal R.
Job Details:
08/24/2023
"Per the previouse tech,I was able to access and replace the icemaker . IUnit test good."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Suffolk, VA 23434
Austin D.
Job Details:
08/24/2023
replaced the parts. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details:
08/24/2023
"7-1, 7-5, 7-7, 0-2, unit storing multiple errors. for tachometer, basket not disengaging and unable to reach target speeds. ordering gearcase, motor, actuator, capacitor, drive pulley, belt and wire harness.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve) and 1 W11569161 (harness, lower)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
Shane B.
Job Details:
08/24/2023
"cx complaint is the unit not running, telling cx to close the door when its already closed and unit not heating properly. cx said items arent as hot as he thinks they should be sometimes. door issue has happened 12 times since unit was new. checked for codes and found no error codes saved. ran microwave several times. unit worked every time. door does not look damaged or warpped. i called techline. they gave me info for testing the heating. unit heated 70degee water to 108 after runnng for 1min, in spec. advised replacing door switches and harness beings hinges are good. marking interlocks for use on return. ordering main harness.; ordrng 1 W11659368 (main harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Annandale, VA 22003
Jason A.
Job Details:
08/24/2023
CX complaint WASHER still noisey after last service. Found agitator bolt loose & dogs are chewed up. Center hub completely worn. Part in stock. Called office to schedule for Sunday LB > JJ .; ordrng 1 WP3951744 (agitator assym complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Alexandria, VA 22315
Davonte
Job Details:
08/24/2023
"cx complained unit wasnt washing dishes or heater wasnt coming on to dry them. inspected unit and confirmed cx complaint. ran diag, got error code f7e1. no heat. replaced heating element. error code went away and wash arm was spinning as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Shenandoah, VA 22849
Danny R.
Job Details:
08/24/2023
ran diag it didnt fill or run will need water vavle and icmaker; ordrng 1 W11485529 (icmaker) and 1 W11255718 (water vavle) and 1 W10706850 (heater)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Crofton, MD 21114
Israel R.
Job Details:
08/24/2023
"Got to the unit and the part ordered was the wrong part. Called office and they had one. I went to pick it up and tested. Installed silicone around the door as well. Unit is back to normal operation.; ordrng 1 W10861499 (gasket-dor) and 1 WP482338 (adhesive), used 1 WP482338 (ADHESIVE IR VS) from stock, pckd up 1 W10861499 (gasket-dor)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Manassas, VA 20112
Demonte S.
Job Details:
08/24/2023
Installed the Drum to the Dryer. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Fredericksburg, VA 22406
Robert W.
Job Details:
08/24/2023
Replaced valve and filter housing unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Confirmed cx complaint unit dripping after dispensing. Found dispenser line spraying into line housing in dispenser causing residual water to drip out after removing cup. Adjusted line, tested dispenser, water no longer dripping after removal of cup."
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Roberto I.
Job Details:
08/24/2023
"Replaced part, but the lowwr oven door trips again on it. The thim is pushed up by the warmer drawer installed under the oven. I was unable to shim the oven, since seems like is sinking inside the cabinet. Called cx and lef a message, explaining that this is an installation issue and must to be corrected in order to avoid the trim to break again."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Manassas, VA 20110
Demonte S.
Job Details:
08/24/2023
Inspected the unit. Found that the cx is saying that the User Interface bottom cover fell off. Control Board and wires are exposed. Fixed the User Interface Cover. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Richmond, VA 23234
John P.
Job Details:
08/24/2023
Cx complaint unit leaking water checked unit found drain line obstructed clear drain line tested working as designed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Installed parts, tested unit, unit working as designed.; ordrng 1 661570V (belt EF VS), used 1 661570V (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Washington, DC 20010
Brian F.
Job Details:
08/24/2023
"Cx states unit not making ice, inspected, found ice bin empty, ice in mold. Tested IM is getting 120VAC, jumped T and H, IM did not start harvest. Also found fridge door gasket cracking. Ordering ice maker and RC door gasket. antoinettenicholson27@yahoo.com; ordrng 1 4317943 (icemaker) and 1 2159061 (gasket,door ff (wht))"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Shenandoah Junction, WV 25442
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the microwave squeaks when in use. Unit tested and during a 4 minute cycle reheating a bag of veggies, the unit squeaked only once. Found two of the 3 ring wheels do not spin freely and the hub does not sit flush on the motor. Ordering ring, hub, and motor.; ordrng 1 W11110134 (ring-turn) and 1 W11179756 (shaft-turn)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
08/24/2023
"cx complaint fc handle not seated properly, verified issue, secured studs and handle, tested, all handles are secure, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Confirmed cx complaint unit notmaking ice. Found E5 error code, ice maker mold thermistor failure. Quoted cx for new ice maker, cx going to reach out for parts and labor concession, paid 120 diagnostic.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Bethesda, MD 20814
Roberto I.
Job Details:
08/24/2023
"CX complaint water leak from left side of the door.Ran the unit, found watr pessing the tub gaset on the top left corner and dripping on the floor. Replaced gasket using pre id part and ran a new cycle. Left the unit running for about 20 minites and it didn't leak."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Richard B.
Job Details:
08/24/2023
"CX complant, Dishwasher not drying, Inspected unit and found no error codes in diagnostics, Ran a test wash and unit has great wash pressure as well as good drain. Found no rinse aid in dispenser , Advised CX needs to use rinse aid also . In test wash the unit heated indicating a faulty triac on control , Will need control and possibal heater element. RB; ordrng 1 w11305308 (control board) and 1 W10518394 (heater)"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Norfolk, VA 23505
Carl A.
Job Details:
08/24/2023
"cx complaint of unit not draining,checked unit to find the folowing error codes F3E1,F9E1,F8E3, found pressure sensor on board failing and drain pump dead,board not sending power to pump ordeirng parts needed for repairs; ordrng 1 W11368855 (CNTRL-ELEC) and 1 W11376227 (HARNS-WIRE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Stafford, VA 22556
Robert W.
Job Details:
08/24/2023
"CX Complaint is the unit is leaking water. Inspected unit and found signs of water has been leaking from gear case everything unit has corrotion. Unit will need gearcase, motor,actuator, clutch, belt, cap, hub; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Cap) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Gloucester, VA 23061
Lucas R.
Job Details:
08/24/2023
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
08/24/2023
part that was ordered is not the ice maker for this unit. its an instilation kit for a top mount fridge and comes with a bin and water valve. i could not plug this IM into the unit with any of the wiring harnesses that came with the kit. ordering correct IM. schedule when part is available.; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricky E.
Job Details:
08/24/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Stafford, VA 22554
Robert W.
Job Details:
08/24/2023
"CX Complaint is the unit is giving and error. Inspected unit and found F1E4 MW relay found once unit is plugged up unit kicks on, Found 4903 relay stuck open allowing unit to start up. Ordering Control and Interlock; ordrng 1 W11552021 (Control) and 1 W11182140 (Upper interlock) and 1 W11182141 (Lower interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Urbanna, VA 23175
Lucas R.
Job Details:
08/24/2023
"flushed lines, replaced compressor, drier and pre cooler, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30'hg 20 min, charged, low pressure at -5'hg, frost forming, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Laurel, MD 20707
Justin S.
Job Details:
08/24/2023
"CX complaint unit is leaking. Ran diagnosis cycle and unit ran fine filled, drained, and sprayed. After cycle was complete no codes appeard. Open unit and a large amount of suds was at bottom after draining. CX was advisied to clean dishwasher. Water suds was wicking up to installion and dripping back down."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Suffolk, VA 23434
Austin D.
Job Details:
08/24/2023
repalced the control panel. tested operatgin. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, VA 22405
Robert W.
Job Details:
08/24/2023
CX complaint is the unit isnt filling well. Inspected unit and found the valave isnt filling.Ordering Valve; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
08/24/2023
"cx complaint unit freezing food in rc intermittently, checked unit, temps are ideal atm, come to find damper staying open, replaced damper tested, ui not acting weird not allowing me into test mode, ui supplied with proper voltage, ordering ui to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11269232 (panel-ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Justin S.
Job Details:
08/24/2023
CX complaint callback still not cooling - both sections - side by side refrigerator - internal lights - on. Replaced compressor and filled unit system with 2.4oz of r600a. Ijnstalled a UV dye filter. Unit is cooling good now; ordrng 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Fairfax, VA 22030
Jason A.
Job Details:
08/24/2023
"Serial Numbers. Code covers Replacement Control, Replacement Evaporator Cover and 2X labor. Read thermistor temps & log past 6Cleared evap so unit can cool in RC. FC temps are good & unit is making ice. Returning tech: Clear ALL ice RC evap. Test drain hole is clear. 2-Count > JJ; ordrng 1 W11333076 (Main Control - S27311) and 1 W10889360 (RC evap cover) and 1 2Count (2Count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Installed sump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mount Wolf, PA 17347
Justin L.
Job Details:
08/24/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Hampton, VA 23669
Justin W.
Job Details:
08/24/2023
cx complaint oven not heating. checked unit to find broil ohmed at 21 ohms bake ohmed at 24 ohms control sending 240 to both elements heated unit to 350 unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Woodbridge, VA 22192
Demonte S.
Job Details:
08/24/2023
Inspected the unit. Found that the cx is saying that the Door Gasket will not stay on the Freezer Door. Checked the Door / Gasket. The part that holds the Gasket in place is not deep enough to hold any gasket in place. Unit will need a new Freezer Door & Nameplate. ( Advised the cx to check the Door once Door is received for any damages.) ; ordrng 1 W11178521 (Whirlpool Nameplate) and 1 LW10638683 (DOR-FIP)
We serviced a
AMANA RANGE
Model agr6603sfb7
Near Newport News, VA 23602
Orbie
Job Details:
08/24/2023
cx complaint unit has blistering paint. checked unit verified complaint. ordering grates to complete repair *Send grates directly to CX* completing ticket out; ordrng 1 W10682667 (grate-kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Warrenton, VA 20187
Daniel J.
Job Details:
08/24/2023
dishwasher not cleaning dishes drains diverter motor moves than nothing from wash motor check voltage at control while in wash cycle good checked connection to wash motor good sugguest sump assy iformed customer with qoute customer paid service call fee by cc
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Reston, VA 20194
Simon
Job Details:
08/24/2023
"CX complaints refrigrator both section not cooling Inspected unit found defrost heater not working OL..steamed ice built in evaporator and around fan.ordered defrost heater and evaporator motor ,harness and defrost thermistor.SZ; ordrng 1 W11553968 (defrost heater) and 1 W11402610 (evaporator motor harness and thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
08/24/2023
"Cx complains about an error code f2e2 stuck keypad, inspected unit, the ui is bad the vent leaks air and damaged the ui board.. order parts; ordrng 1 W11116422 (panel-cntl) and 1 w11402115 (ui housing) and 1 WPW10428211 (vent asm) and 1 W11112070 (deflector)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
08/24/2023
"CX Concern the unit not drying, found loose connection on heater. reseated and tested unit . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
08/24/2023
"cx complaint unit leaking, checked unit, come to find defective gasket not sealing around top left of door, replaced gasket, tested, no signs of any leaks, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Bowie, MD 20715
Dustin F.
Job Details:
08/24/2023
"cx complaint: unit not cooling and keeps saying door adjar even when all doors and switches are engaged. inspected unit, confirmed CX complaint. found faulty control and compressor locked up. cx doesnt want to repair and asked us to just charge svc fee.;"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Fallston, MD 21047
Neil H.
Job Details:
08/24/2023
"THE MOTOR IS HUMMING AND HAS BURNING WINDING SMELL AND UNIT WON'T GO INTO DIA NEW MOTOR AND CAP NEEDED THAN GO FROM THERE ON ANYTHING ELSE; ordrng 1 W11222082 (motor-drve) and 1 W11227944 (capacitor) and 1 W11502823 (Control Unit Assembly, Machine & Motor) and 1 WPW10276397 (Whirlpool Washer Drain Pump)"
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Locust Grove, VA 22508
Tanner B.
Job Details:
08/24/2023
CX Concern the unit not starting.. found f4f4 and f3e6 .. found 120/120/240.. 120vac at control .. tested moisture sensor in diag by bridging the strips w/ finger and recieved beep from ui .. also tested door switch. door closed reading closed and door open reading open .. control clicks when starting and few seconds later clicks again.. unit needs new control; ordrng 1 W11537215 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Alexandria, VA 22311
Davonte
Job Details:
08/24/2023
cx complained unit had frost in fc side. confirmed cx complainty. fc side had normal frost. didnt feel any air coming through seal. used heated gun to have a better seal. still no air coming through. unit is working as should
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Daniel J.
Job Details:
08/24/2023
per notes installed all three new controls
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Indian Head, MD 20640
Leon
Job Details:
08/24/2023
cx complaint is unit didnt cool confirmed issue cx had unit turned off we put the kill o watt meter compressor was was working good but i seen alot of water running when moving the unit back and cx told me there was alot of snow on the back wall of fc took bi matel off and placed it n ice water bi matel still read open replaced harness turned unit back on unit started to cool
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Harrisburg, PA 17110
Cody H.
Job Details:
08/24/2023
CX complains unit is leaking from behind. CX states this has been happening for about a week. Removed rear panel and inspected unit and found unit drip pan to be full and over flowing. Found unit water filter housing to be leaking and causing drain pan to over fill causing leaking from behind unit. CX will need water filter head replaced for repair. Was able to shut off water supply to stop further leaking. Also removed excessive water from drip pan with shopvac. Was unable to schedule due to dist. website being unavailable. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10121138 (water filter housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23454
Carl A.
Job Details:
08/24/2023
"cx complaint of unit diplayiing the following error codes F9E2,F8E4,test ran unit ,work as it should but fill the unit is over filling the tube ordering parts needed for repairs; ordrng 1 W11535094 (Water Inlet) and 1 W11506011 (Control, Electronic) and 1 W11412291 (Drain Pump)"
We serviced a
WHIRLPOOL HOOD
Model UXT4236ADS2
Near Odenton, MD 21113
Dustin F.
Job Details:
08/24/2023
"replaced switch per previous tech and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lovettsville, VA 20180
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the unit goes from wash to rinse and then back to wash, where it stalls out. Customer had the unit running a cycle when I arrived. Unit went from wash to rinse. After spinning out, the unit turned on cold water and water was trickling in. Closed and opened the supply valve during fill and water sped up slightly. Cycle paused and cold water disconnected. Supply pressure tested and is good. Unit needs a new valve.; ordrng 1 W11210463 (valve)"
We serviced a
MAYTAG MICROWAVE
Model UMV1170LB00
Near Chesapeake, VA 23322
Branden R.
Job Details:
08/24/2023
"cx complaint vent light sparked/ light bulb stuck and broken in the socket in warranty. . . . checked unit and found bad light on unit , found cx tryed to remove with power on and caused a spark . advised cx i will be ordering new light for repair to unit . called safety to doc; ordrng 1 8206232A (light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, VA 23454
Carl A.
Job Details:
08/24/2023
"cx complaint of unit making noise,checked unit to find noise coming from damper door ran test 3 to find that was the problem ordering parts needed for repairs; ordrng 1 WPW10479155 (control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23669
Justin W.
Job Details:
08/24/2023
cx complaint unit leaking. checked unit to find no error codes. filled tub up and drained unit to find unit leaking from standpipe. unit working as designed
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Leesburg, VA 20176
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the flames do not appear to be high enough. Burners tested and the high burns are where they are supposed to be, but the simmer flames were too high on the outer burners. Flames adjusted to proper simmer heights. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, VA 22311
Lloyd B.
Job Details:
08/24/2023
Cx complained the unit would not stop filing. Inspected the unit and found the pressure hose was pinched between 2 panels. Free'd the hose but could not test because it is now in a shop but should be good money. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Kensington, MD 20895
Roberto I.
Job Details:
08/24/2023
"CX complaint lights not working, freezer door hard to be opened, lef door makes a popping sound when opens.Confirmed few bad led modules. Defrosted freezer tracks and they worked ok. Found bad top hinge and extension on left door. Replaced all led modules per sp W11606409 Rev G (S-code S84638 covers parts and labor). Ordering top hinge W11673500 and left extension WPW10121046.; ordrng 1 W11673500 (top hinge) and 1 WPW10121046 (left extension)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Shenandoah Junction, WV 25442
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the unit is not working properly, thinks that the lid is open. Checked for stored error codes and found none. Ran test cycle and the unit refused to run diagnostics, kicked back out. Cycled power to the unit and retried. Issue remained. Control replaced and unit retested. Unit still thinks that the lid is open. Latch replaced and unit retested. Unit is working properly. Old latch left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mount Joy, PA 17552
Justin L.
Job Details:
08/24/2023
Cx complaint unit not dispensing ice. Was able to access unit and removed tray to find full of ice. Found that the auger shaft was stripped causing it to not dispense. Ordering the parts needed and once approved and in office will need to set return; ordrng 1 W11671282 (auger) and 1 W11378860 (washer) and 1 WP63052-2 (yoke) and 1 WPW10309864 (divider)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near White Post, VA 22663
Ezra M.
Job Details:
08/24/2023
"heater ordered, will need harness as well. ordering harness, will use heater on return; ordrng 1 W11546681 (evap harness)"
We serviced a
JENNAIR RANGE
Model JDRP536WP0
Near Fairfax, VA 22031
Jason A.
Job Details:
08/24/2023
CX complaint RANGE cooktop sparking. Replaced spark module & plugged unit in. Ignitors working as designed.> JJ
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Scottsville, VA 24590
Eric F.
Job Details:
08/24/2023
"Installed timer, tested unit, found knob non functional, split in knob shaft causing knob to expand and lose grip on timer shaft which in turn is causing it to round off and become non functional. Ordering timer. Part can be installed by customer, please ship directly to CX.; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mount Joy, PA 17552
Justin L.
Job Details:
08/24/2023
Cx complaint ice build up on fc cover. Was able to access unit and found no signs of ice. Cx stated they had unplugged unit in for 2 days then plugged back in Removed cover and found good frost pattern and 3F in FC. Thermistor read 8.24K ohms which is out of range. Replaced thermistor and unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hampton, VA 23666
Justin W.
Job Details:
08/24/2023
cx complaint unit not filling properly and lid chrome came off. checked unit to find error codes f0e3 f8e6. checked to find chrome came off ordering lid to complete repair. advised cx of proper use and care.; ordrng 1 W11404468 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Franklin, VA 23851
Branden R.
Job Details:
08/24/2023
cx complaint doors not sealing - refrigerator - refrigerator door - left light switch popped out also checked unit and found gasket needing to be steamed out . steamed out gasket and found bad light switch on unit not allowing proper vac to light . tryed to replace switch on unit and wires are stuck inside cabinet on unit called techline to doc was advised wp will be reaching out to cx
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details:
08/24/2023
replaced roller wheels and manifold. unit is now working as deisgned
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Carlisle, PA 17013
Andrew S.
Job Details:
08/24/2023
Per previous diag I was able to access and replace the door gasket. I let the adhesive tack up and verified that it is holding. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Enola, PA 17025
Cody H.
Job Details:
08/24/2023
CX complains unit is making noise during draining. CX also complains unit is not drying dishes. Found unit drain pump is making chattering noise as well as heating element reads OL from control. Ordering heating element and thermostat for repair as well as return with drain pump. CX DECLINED EMAIL ON THIS VISIT DUE TO NOT KNOWING HUSBANDS EMAIL.; ordrng 1 W10518394 (heater) and 1 WP661566 (heater thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Silver Spring, MD 20902
Roberto I.
Job Details:
08/24/2023
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Clinton, MD 20735
Shane B.
Job Details:
08/24/2023
"cx complaint is the unit freezing food in the RC section. when i arrived unit was set to recomended temps. RC section had frozen bottle of water in it on multiple shelves. nothing is blocking air vents. prob shows 18 in RC, -5 in FC. i found in diagnostics the damper is stuck open. when running test to close the damper it makes a grinding noise and door does not move. unit will need a new damper. quoted cx for repair and she paid for all but labor. will owe 110 on return. schedule when part is available.; ordrng 1 W11645127 (damper)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the unit is dead. Unit will not power on or enter diagnostics. Accessed the control and plugged the unit back in. Diagnostic LED is blinking. Unit still would not respond to the power key, but the unit did enter diagnostics this time. Unit is displaying F6E2 and F2E1 error code. Unit would not continuing beyond that. Unit powered down. There is soot material along the top of the console, but no visible burning on the control. Found the same material on the inside of the console under the fascia. Unit needs a new console.; ordrng 1 W11135391 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gloucester, VA 23061
Lucas R.
Job Details:
08/24/2023
"cx complaint no operation, checked unit, doa 120 vac to control, leds flashing twice, 12.76 vdc to u.i, u.i not lighting up, components ohmed good, motor 9 ohms, drain pump 29 ohms, heater 13 ohms, u.i and u.i harness expart. informed cx to contact kitchenaid for part updates.; ordrng 1 W11622500 (console) and 1 W11690158 (harness u.i)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Gettysburg, PA 17325
Drew B.
Job Details:
08/24/2023
arrived foudn the issues wasnt not the lower door seal from the start and retuirning the door seal and refund parts shipping etc for cx found rubbing of the inner plastic pannel.. was able to adjust and now no noise and checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Alexandria, VA 22301
Davonte
Job Details:
08/24/2023
"cx complained unit would stop mid cycle. after running diag got erroe code f8e1. after inspecting unit confirmed cx complaint. checked water valves and noticed that one of the connections wasnt all the way plugged in. reseated connectiin, unit now working as should."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Great Falls, VA 22066
Simon
Job Details:
08/24/2023
"CX complaints refrigrator section not cooling .Inspected unit found that refrigrator thermistor reading OL and freezer section ice builtup .ordered refrigrator thermistat ,evap and heater freezzer lower section and freezer /evap thermistor .SZ; ordrng 1 WP2188820 (refrigrator thermistor) and 1 W11629714 (evaporator and heater) and 1 W11629268 (freezer /evap thermistor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details:
08/24/2023
"cx complaint unit not working. checked unit found F0E7, F7E4, F0E5. went under unit to find slipped slider. replaced slider with PreID and tested. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Wilmington, DE 19805
Taylor F.
Job Details:
08/24/2023
"Cx complaint is a small amount of condensation on the FC gasket. Found no air leaks on any of the doors, no gaps in liner. Found the cx does not use the AC and keeps the windows open during summer. This issue just started a few months ago when it started to get hot outside. Explained to the cx why this is happening. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ
Near Centreville, VA 20120
Daniel J.
Job Details:
08/24/2023
dishwasher not water entering the tub also mounting concerns checked valve to home and connections to inlet valve on dishwasher tested water now entering tub addressed the mounting with customer mounted to sides of cabinet with granite coutner tops informed customer with the gap between dishwasher and cabinets and being mounted to sides with higher counters it allows for movement legs all the way up and gap on sides and top mr will contact builder
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Front Royal, VA 22630
Ezra M.
Job Details:
08/24/2023
"not filling. verified good water pressure from supply. verified voltage to valve. replaced valve, ran diag cycle, working properly"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Chevy Chase, MD 20815
Brian F.
Job Details:
08/24/2023
"Cx states unit giving off balance load errors. Entered diagnostic mode, found saved F2E1 (UI stuck button), and F0E7 (load detected during clean washer cycle), cleared errors. Found unit not level, leveled feet, ran calibration cycle, ran auto test cycle, ran manual high speed spin test. Instructed cx on how to load washer, recommended using deep fill setting for heavy/bulky loads. Unit is working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Havre de Grace, MD 21078
Neil H.
Job Details:
08/24/2023
CX COMPLAINT THE ICE MAKER NOT PRODUCING ICE FOUND ICE MAKER LEAKING FROM THE BOTTOM REPLACED AND I/M TESTED GOOD.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shane B.
Job Details:
08/24/2023
installed both ordered parts and restored power. started a bake cycle in the upper oven. upper oven heated to the correct temp. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dunkirk, MD 20754
Shawn D.
Job Details:
08/24/2023
"opened system and seemed full of r600. replaced the compressor drier stub then vacumed system down and filed to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Hagerstown, MD 21742
Ken M.
Job Details:
08/24/2023
"Gearcase, splutch, belt, and motor replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Baltimore, MD 21225
Emmanuel R.
Job Details:
08/24/2023
"Cs unit will stop washing intermittenly, couldnt confirm compaint but found error codes f7e4 motor module over voltage, f0e3 overload, f0e2 over suds, f5e1 lid latch fault stuck open, f2e1 UI stuck button. Diagnotics cycle completed good. Advised customer how to properly load and use the machine, also how much soap to us and what to do in a out of balance situation. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Waldorf, MD 20602
Leon
Job Details:
08/24/2023
replaced the parts then tested unit and we didnt hear the issue
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reston, VA 20194
Christian C.
Job Details:
08/24/2023
"cx complain the unit not going through normal cycle, inspected the unit, checked capasitor checked all the conections under the unit no issous run diag-cycle three times no issous unit works normal."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Goldsboro, PA 17319
Andrew S.
Job Details:
08/24/2023
Cx complaint is that the unit is not starting cycles. The lid locks and unlocks several times and it doesn'tove past sensing. Upon arrival I found that the unit is unplugged for several days. I plugged it in and started a quick wash cycle and found that the unit started the cycle without any issues. I entered diag and found that the unit has an F5E2 and an F7E7. I cleared the codes and ran the diag test. Unit was able to complete the test. I then started a drain and spin cycle and the unit again started the cytcle without any issues. Unit is functionign as itnended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Virginia Beach, VA 23457
Zachery R.
Job Details:
08/24/2023
"cx complaint leds not illuminating, unit falls under service pointer stating to replace leds, replaced leds, collected $120 service fee. advised cx ticket open for 30 days."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Eldersburg, MD 21784
Brian R.
Job Details:
08/24/2023
came out and rebuilt lower half. then ran dlms cycle and auto test as well a let a normal cycle go for a bit and unit checks. no codes in unit. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model CXCALL
Near Richmond, VA 23220
Chris B.
Job Details:
08/24/2023
cx comp unit will not dry clothes insp unit found dryer vent from filter to blower wheel clogged cleared obstruction tested unit working as desighne d collected 120 sc cc cx satted he will be calling back in with mod an ser he had left and locked unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
08/24/2023
"contatcted wpl techline, deamed unrepairable.. found no freon in unit, -10vac/ 90psi and equalized to 5psi/5psi in 30 secs.. no visible uv dye on exposed tubing .. Job complete"