We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Danville, VA 24540
Kyle A.
Job Details: 08/29/2023
Unit is shorting board out due to short on drain pump.; ordrng 1 W11603810 (Control) and 2 WP8312709 (Clips)s and 1 W10919003 (Drain pump) and 1 W10780045 (Suspension)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Upper Marlboro, MD 20774
Davonte
Job Details: 08/29/2023
cx complained unit was giving lid lock error. cponfirmed cx complaint. f5e3 lid lock error. also while inspecting the unit. glass door was broken off and not attached to unit. unit will need new door.; ordrng 1 W11256781 (glass lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Paul F.
Job Details: 08/29/2023
CUstomers complaint is no ice from the top icemaker. Found E5 error code for bad thermistor. Checked water valve and ice box fan and both check ok. NTO icemaker.; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Chantilly, VA 20151
Justin S.
Job Details: 08/29/2023
"CX LOWES complaint icemaker issue. will not cool. no physical damage.Found a heater element was dead. Most likely unit had a frozen solid evap and fan could not push air out. Replaced heater element with Van stock. Ran all tests in service mode. All components are working including the freezer defrost element. Unit cools good; ordrng 1 WPW10495967 (heater), used 1 WPW10495967 (heater) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Roberto I.
Job Details: 08/29/2023
Replaced part and ran test 97. The unit worked ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Customers complaint is tear in the right side FF gasket. Found gasket is torn and needs to be replaced. He thinks thats why the fridge and the freezer stopped cooling but I advised him a small tear in the FF gasket woiuld not cause the freezer to defrost the food. Right now temps in both sections check ok.; ordrng 1 W11368721 (gasket)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Gainesville, VA 20155
Ezra M.
Job Details: 08/29/2023
"noise during spin. cust had recording, noise present when drain pump on. removed drain hoses, found finishing nail in drain pump. removed, reassembled unit, tested, sounds normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Justin S.
Job Details: 08/29/2023
cx says the refrigerator still is not cooling good. found the temps are 48f and 0f when i arrived. set to 37f and 0f. test 1.1 shows 29f. 6.3 the refrigerator evaporator fan is blowing good. Found Refrig. evap was frozen solid. test 10.4 the refrigerator evaporator only frosts a couple of rungs. test 10.5 the refrigerator evaporator is still frosting. ui and main control just replaced for issue. called tech support and spoke with a joe. file number 7736910354. cx TO CALL BACK IN iF they want to order solnoid; ordrng 1 W10832994 (compressor) and 1 W10545670 (valve) and 1 WPW10143759 (dryer) and 1 W11429989 (solenoid(116.38)) and 1 W11506635 (coupler) and 1 W11553229 (evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Customer comlaint is unit not running. Found loose connection is terminal block. reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Annapolis, MD 21401
Davonte
Job Details: 08/29/2023
"cx complained icemaker stop making ice. after inspecting unit, IM was in the off postion. turned IM on, unit harvested as should, water poured into IM. unit now working as should"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Freedom, PA 17349
Bernard M.
Job Details: 08/29/2023
"Cx complaint the display goes out when in use. Cx stated while unit is on, the digital display will go black but it will continue to run and heat. Placed wet towel and ran for 1 min, and it heated but display didn't shut off. Cx stated, unplugging unit turns the display back on. Ordering control panel and board, once available, contact cx to reschedule; ordrng 1 W11333816 (control panel) and 1 W11342846 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Paul F.
Job Details: 08/29/2023
Customers complaint is sometimes the unit does not dispense water. Found water line frozen. Defrosted and adjusted temp. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WEE510S0FS2
Near Lancaster, PA 17602
Justin L.
Job Details: 08/29/2023
As per previous tech was able to access uint and replace harness. Verified connections and tested. Unit now operates as designed. Collected for labor via check no further work needed
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Installed new parts. Customer is having the issue because she is turning the knob so slowly when the burner transitions inbetween the 2 orifaces the flame goes out. When I used the burner it was working fine. All check ok.
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near North Garden, VA 22959
Danny R.
Job Details: 08/29/2023
found broil burner leaking gas after it has heated up caled called wp safty made report of leak . found isues with leak at orfice and pipr to burner parts wil be sent from wp to cx he wil cal back when parts are here .c3 from orffice; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/29/2023
"Cx complaint, knocking nosies during the cycles, found turntable motor causing the issue. Replaced turntable motor from van stock, verified all unit functions for proper operation...wokring as designed.; ordrng 1 W10642989 (motor-turn JT VS), used 1 W10642989 (motor-turn) from stock"
We serviced a
MAYTAG COOKTOP
Model MER7700LZ2
Near Chesapeake, VA 23322
Austin D.
Job Details: 08/29/2023
replaced gthe cooktop. unit is running as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Longs, SC 29568
Jason T.
Job Details: 08/29/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/29/2023
"cx complaint the unit is not starting. the ui is responsive but the control is not sending voltage to the sump and pump. unit is sitting idle after filling with the indicator light on washing. therefore, the unit needs a new control. ordering sump and pump as well since it may have been ran with incorrect voltage while the control was failing. returning with console but id do the control and sump and pump together and then test unit before replacing the ui.; ordrng 1 W11225084 (control) and 1 WPW10591570 (sump and pump)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Loris, SC 29569
Jason T.
Job Details: 08/29/2023
"Cx complaint, will not finish a wash cycle, error code F8-E1 no-fill / long-fill, verified failure during test, also found drive motor slipping on the belt-hub, verified during manual test. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11595805 (VALVE JT VS) and 1 W11283592 (motor-drve JT VS), used 1 W11595805 (VALVE), and 1 W11283592 (MOTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Chesapeake, VA 23323
Austin D.
Job Details: 08/29/2023
repalced the console and unit is now responsinve. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Galivants Ferry, SC 29544
Jason T.
Job Details: 08/29/2023
"Cx complaint, surface temperatures very very hot to the touch, tested all surface temps, UI-Panel tested at 95 degrees, knobs 120 degrees, outer door glass 105 degrees, door handle 115 degrees. All surface temps tested within range, factory specs : Metal Knob and Handle 131°F (55°C) Plastic or plastic coated metal, Knob and Handle 167°F (75°C)Dial or Skirt of Knob +20° hotter than above figuresBare or painted metal 152°F (67°C) Porcelain enamel 160°F (71°C) Glass 172°F (78°C) Plastic 182°F (83°C) Tested all unit functions for proper operation...working as designed. Called tech line and spoke with Andrew to document findings."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW2
Near Zuni, VA 23898
Justin W.
Job Details: 08/29/2023
cx complaint unit not heating properly. checked unit to find sensor reading accurately at room temperature. heated oven to 350. found unit not heating hot enough during preheat. replaced control and sensor. reheated to 350 to find unit heating correctly. calibrated unit plus 15 degrees and showed cx how to calibrate. advised cx to monitor over next 30 days and call back if she needs any more assistance
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Conway, SC 29526
Jason T.
Job Details: 08/29/2023
"Cx complaint, error code F6-E1 communication fault, tested all circuits and verified voltages at the control. Ordering UI-Panel and control for the return visit, advised store manager both parts will direct ship to the store, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11478519 (UI-Panel) and 1 W11621183 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW00
Near Charlottesville, VA 22901
Danny R.
Job Details: 08/29/2023
instaled parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lovettsville, VA 20180
Ricky E.
Job Details: 08/29/2023
"installed part, uni8t cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Woodbridge, VA 22191
Robert W.
Job Details: 08/29/2023
"Cx Complaint is the unit isnt dispensing ice. Inspected unit and found auger motor is working but yoke is free spinning on shaft, Tried to remove yoke to replace auger motor but yoke wont come off, Replaced divider, yoke, augermotor, washer"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/29/2023
cx complaint is oven wont heat at all and burners are messed up and some of the burners you set to low and they say on high. unit just shows F9. cant put code in or set anything or try bake or broil. start button does not work. outter door missing. tested and checked as far as unit could be checked. will need to replace control to get functions back and able to test unit again. went over with him and he understands. as soon as everything goes through and parts are office will schedule.; ordrng 1 WPW10413076 (Control Biscuit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/29/2023
"cx complaint of freezer evap always freezing over,took temp readings of 36 in RC and 13 in FC,ohmed out thermistor on board 7.6k ohms and 22.2k ohmsran test 6 confrimed heater working called techline spoke with Derick deemed non repairable; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Franklin, VA 23851
Justin W.
Job Details: 08/29/2023
replaced drive hub and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Unincorporated, WV 25413
Ken M.
Job Details: 08/29/2023
Screws replaced. Door is secure and sealing properly. Old screws left with customer.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarvisburg, NC 27947
Branden R.
Job Details: 08/29/2023
cx complaint not filling or takes too long to fill - top load washer - not filling - normal checked unit and found slider unseated from plastic . causing unit to not sense . tested all other major componets and everything checked good ordering new slider for repair . c; ordrng 1 W10734521 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 08/29/2023
"cx complaint unit leaking water from left side. checked unit, come to find drain frozen closed not allowing water to drain into pan, left front foot was not seated to cabinet, leveled unit and reseated leveling foot, also swapped doors from right hinge to left hinge so cx doesnt have such a hard time gettign into unit. advised cx to monitor unit."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Denver, PA 17517
Justin L.
Job Details: 08/29/2023
Cx complaint items still freezing in rc section and that the unit is running nonstop causing higher electric bill. Was able to access unit and found cx thermometer read 25F but nothing frozen in unit. Cx states its always the britta filter jug that freezes. Contacted techline and spoke to Nate. Thermistors are in range at 24k ohms for fc and 5.8k in rc. Reccomends changing temps and no parts at this time. Changed temps and instructed cx to leave alone and monitor for 72 hrs
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Ashburn, VA 20147
Ricky E.
Job Details: 08/29/2023
customer stated that teh mullion wasnt closing. verified issue and leveld the unit so the mullion would close.. unit cks ok..
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS
Near Rockville, MD 20853
Ricardo S.
Job Details: 08/29/2023
"another company was here and check the unit already, they order the freezer and refrigerator door, so im here to confirm if the unit need the doors and answer is yes, the freezer door wires are broken and refrigerator door has a cracked in the hinge plastic"
We serviced a
KITCHENAID OVEN
Model KERS505XWH03
Near Annapolis, MD 21401
Davonte
Job Details: 08/29/2023
cx complained unit had a rusted hole in upper over. confirmed cx complained there was a deep scratch in the unit that was causing rust. not repairable. cx paid for service call
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Colonial Heights, VA 23834
Chris B.
Job Details: 08/29/2023
replaced power cord tested unit wroking as deighned
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ05
Near Sterling, VA 20164
Richard B.
Job Details: 08/29/2023
"CX complant. Temp issues and ice. Prior diagnosis found unit needs seperator , Installed seperator and cycled power , Door opening and closing as designed. CX also complanes of temp issues. Ordering data recorders , aDVISED cx OFFICE WILL CALL TO SCEDULE, rb; ordrng 2 DATARECORDERS (DATA RECORDERS.)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, MD 21044
Dustin F.
Job Details: 08/29/2023
"Upon arrival, found basket defective. reordering basket. all parts set for return visit.; ordrng 1 W10752719 (basket reorder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Israel R.
Job Details: 08/29/2023
Installed new parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Crofton, MD
Israel R.
Job Details: 08/29/2023
"F2E1 Stuck key, F4E3 motor not running, F7E1 No heat. Customer complaint unit is not washing dishes. I tested the unit and found the unit is staring and filling but is not washing. found 3.5mohms from the sump the board is sensidn 120. Unit will needs new sump. Ordering sump. Owes 110; ordrng 1 W11087376 (pump&motor 249.98)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFE505W0HB2
Near Fredericksburg, VA 22407
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint hot surface lights staying on. Replaced infinite switches with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model MER7700LZ2
Near Reading, PA 19610
Justin L.
Job Details: 08/29/2023
Cx complaint of damaged handle. Was able to access unit and verify cx inside of 30 days cosmetic. Verified concern and ordering part. Once in office will need to set return; ordrng 1 W10912640 (door handle)
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near North Potomac, MD 20878
Julian H.
Job Details: 08/29/2023
replaced all parts tested & now lf burner keeps sparking when on found an issue with spark switch & ignitor need burner; ordrng 1 WP74010857 (switch- sp LF) and 1 WP7505P339-60 (burnr-top LF)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Clinton, MD 20735
Shane B.
Job Details: 08/29/2023
cx complaint is a high pitch screaching noise that happens randomly during the cycle. cx said noise started a few weeks ago. inspected and found a few rollers that did not spin freely. idler also did not spin and was very loose. replaced rollers and ilders. tested unit for a while and no noises. unit is working as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/29/2023
CX complaint about broil element falling found support clip fractured (not cause by CX) need part to put element back in position; ordrng 1 W10909479 (support)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/29/2023
"cx complaint of unit not starting or having to push tub to jump start unit ,checked unit to find no error codes at this time,tested ran unit found that the motor is not engaging as it should with out giving it help ordeirng parts needed for repairs; ordrng 1 WP697772 (Blower Wheel) and 1 W11549461 (Drive Motor)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Poquoson, VA 23662
Orbie
Job Details: 08/29/2023
"cx complaint unit facia not responding or lighting up, verified complaint. 243vac coming into unit, 119vac per leg to ground. pulled facia to find loose connector. reconnected all plugs. unit appears to be working as designed and advised cx to monitor unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East York, PA 17402
Sal R.
Job Details: 08/29/2023
"Per the previouse tech, I was able to access and replace the interlock =. I then plugged unit back in and test , I found that the unit will run for 2-3 sec and then stop the cycle (orig. concern). I ensured the frame was not bent and the door is making solid connection with the interlocks. I tested voltage at the relay with the door closed from the black wire to ground and foun d the propper 120 V's from tyhe relay. I called WP Tech Line and discussed my finds. I ran through testing with TL . after testing secondary switches and elminating the high side at the relay, per Tech Line I am ordering 1 control board (W11342846), 1 upper interlock (W11182140) and 1 lower interlock (W11182141). once the parts are avalible ,please ahve someone form teh office call to set a return date.; ordrng 1 W11182140 (upper interlock) and 1 W11182141 (lower interlock) and 1 W11342846 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model krff305ess00
Near Falls Church, VA 22042
Christian C.
Job Details: 08/29/2023
Installed filter head. Tested water no more noise. Went to install gasket but part in box is longer than door. Reordering RC gasket. Cx still owes 110 on return.; ordrng 1 W10830162 (RC gasket (reoder))
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near York, PA 17403
Sal R.
Job Details: 08/29/2023
"CX complaint is that the under side coating of the galls cooktop is pealing off. I attempted to replace the cooktop , but found I had the wrong color. i am ordering 1 cooktop (W11175877). Part is avalible. i have set a return date for 9/6; ordrng 1 W11175877 (cooktop)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/29/2023
installed orderd part and restored power. put in new filter cx had on hand and pressed filter button. lights flashed so timer should be reset. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hampton, VA 23666
Orbie
Job Details: 08/29/2023
"cx complaint unit making alot of noise and unplugged unit. checked unit to find drain pump coming on when plugged in. held start button to end that. no error codes present. tested unit in test mode, unit passed test. put unit into normal mode and let unit run until agitation. unit working as designed, advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bunker Hill, WV 25413
Ken M.
Job Details: 08/29/2023
"Customer complaint is that the unit is tripping the overload on the start relay. Customer has already tried replacing it, but issue continued to occur. Checked compressor current draw and found the compressor drawing over 10A. Unit needs a new compressor.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Sterling, VA 20164
Richard B.
Job Details: 08/29/2023
"CX complant. Water flows slow, Prior diagosis found unit needs inlet valve. UInstalled valve , Flow same. Removed filter , Flow normal , Unit needs filter . Advised CX they need to purchace, Job completed, RB"
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Dundalk, MD 21222
Marc M.
Job Details: 08/29/2023
"cx complaint unit not ending cycle. inspected unit and found that the timer will not advance, cx has to manually end the cycle by rotating the timer. inpsected and found proper polarity at outlet and no visible shorts in console region. contacted safety to recomend replacement of timer WPW10185981. quoted cx for repair and cx will contact if proceeding."
We serviced a
MAYTAG WASHER
Model MVWX700AG0
Near Dillsburg, PA 17019
Sal R.
Job Details: 08/29/2023
"CX complaint is that the unit is not completing a wash cycle. I found that the the unti had a stored F2E1 and F7E1. I found that the unit would not complete a test/auto test. Unit would not go into a gaitation. I was able to take a reisitance reading of the shifter at the J2 conncetion. I foud between J2-1 & J2-3 a OL.. I inspoected teh connection of the harness at the shifter and found a secure connection. I am ordering 1 shifter (WPW10006355), 1 run cap(W11395618) , and 1 motor (W10832724). i am ordeirng the run cap and rthe motor due to rusting on the motor windings. All parts are avalible and I have set a return date for 9/1; ordrng 1 WPW10006355 (shifter) and 1 W11395618 (run cap) and 1 W10832724 (motor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Leesburg, VA 20176
Richard B.
Job Details: 08/29/2023
"CX complant, Washer has codes. Prior diagnosis found unit needs console facia assembly. Installed new console facia assembly , Did a DLMS calibration cycle, All buttons functioning. Unit is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Locust Grove, VA 22508
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint unit not washing dishes properly. Found wash motor non functional, control relay sending 120 volts but no wash action. Ordering sump assembley.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Locust Dale, VA 22948
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint unit non responsive, UI blinking. Power cycled unit, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near McLean, VA 22102
Jason A.
Job Details: 08/29/2023
CX complaint FRIDGE FC has frost. Found FC door lower is not straight & gasket curls away. See SDpics. Advised CX 5 to 10wks for door to arrive & inspect for damage on arrival > JJ; ordrng 1 12977880SQ (FC door SS)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Dustin F.
Job Details: 08/29/2023
"cx complaint: Unit washing properlyInspected unit, confirmed CX complaint. unit keeps throwing F3E3 codes for bad water valve thermistor. Replaced Inlet water valve with pre id and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Ashburn, VA 20147
Richard B.
Job Details: 08/29/2023
"CX complant. Change filter flashing even though filter changed. Reset filter for CX in controls , Advised CX as to how to reset filter selections. Job completed, Food no longer freezing in fridge, RB"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Washington, DC 20003
Samuel R.
Job Details: 08/29/2023
cx advised unit door is making loud noise.inspected uit and found right door broken.left cx a qoute and will call if they go with repair.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Washington, DC 20002
Samuel R.
Job Details: 08/29/2023
replaced blower fan and ignitor.tested unit and found new ignitor to be bad re ordering.tested oven and worked if unit stops working again call techline W10669525; ordrng 1 W10669525 (ignitor)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/29/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Vienna, VA 22180
Christian C.
Job Details: 08/29/2023
Cx complaint unit is not cleaning clothes completely. Inspected unit found agitator not secure. Secured agitator. No errors stored. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Selbyville, DE 19975
Michael E.
Job Details: 08/29/2023
"CX complaint:: heavy clicking sound. Tested and verified complaint. This happens in agitate. It did sound like the sound was coming from the slider. I replaced slider and tested and sounds better. Looked under washplate and found a large ball of hair wrapping center post of the gearcase under washplate. Removed hair, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23112
John P.
Job Details: 08/29/2023
Install control tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/29/2023
"came out to resolve the issue. disassembled the unit as needed. replaced the harness and tested operation of all major componets. unit is running as designed. did hear cold valve chattering but it seems to be high water pressure. the unit has constant flow whenever water is being called. for. therefore, i do not recommend a new vavle. unit is good to go."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/29/2023
"installed part, uniy cks ok."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/29/2023
reploaced all parts tested and calibrated works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Virginia Beach, VA 23464
Austin D.
Job Details: 08/29/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit together. ran a vac test and pressure test. added r600 to the system. unit is running as designed. advised cx to monitor the unit for next 24 hours and iff issue persists to call us back. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Washington, DC 20024
Samuel R.
Job Details: 08/29/2023
replaced control and calibrated unit.unit checks out good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/29/2023
CX complaint about FC loosing its temperature making a growling sound inspected found an issue with evap fan not running efficiently replaced parts from preid to take care of airflow issue working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Silver Spring, MD 20902
Ricardo S.
Job Details: 08/29/2023
"Cx complains about a small hole on the agitator, inspected unti, the new agitator has the same hole, so is normal, washer machoine cks and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 08/29/2023
"replaced all parts, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hampton, VA 23669
Orbie
Job Details: 08/29/2023
"cx complaint unit cooktop is very hot. checked unit, with unit heated to 400*F cooktop at 105*F. able to touch unit w/ hand without issue. called techline spoke with Ed to document. was advised unit has no limit of temperature on cooktop as per UL specifications. advised it is working as designed. left cx with whirlpool phone number"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20902
Ricardo S.
Job Details: 08/29/2023
"Cx complains that the ce maker not working properly, takes long time to made ice, inspected unit, the Rc temp 2 degrees, rc temp 39 degrees, good air flow, replaced ice maker and the new part does not work at all, arm get stuck .. re-order ice maker assy; ordrng 1 w11546935 (ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Midlothian, VA 23112
John P.
Job Details: 08/29/2023
Customer complain unit dripping water from the vent with the door open and plastic ware is not drying call tech line spoke to Rob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ellicott City, MD 21042
Dustin F.
Job Details: 08/29/2023
"CX complaint: FC not cooling rightRC set 40 and is reading 42FC set to 0 and is reading 7 degreesTested All fans,thermistors(at control as well) and checked frost patterns on evaps. contacted WP TL. spoke to brandon, brandon advised me to get CX to use cups of water to simulate product and maybe some produce and get accurate product temps. he advised may need to replace logic board as it can cause these problems and unit checks out mechanically.No defrost issues, no visible cooling issues. CX wants to go ahead and order/replace logic board. CX is paid in full.; ordrng 1 W11089931 (logic board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Bowie, MD 20715
Israel R.
Job Details: 08/29/2023
Customer complaint unit is not cooling. I tested the unit and found the unit is overfrosting. I clear ice and found the unit is defrosting but is not moving air the fan is bad. I quoted for new fan and collected for part and service call. Owes 110.; ordrng 1 WP2315539 (motor-evap 56.98)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Silver Spring, MD 20910
Ricardo S.
Job Details: 08/29/2023
"Cx complains that the ice maker made a big block of ice sometimes, inspected unit, the ice mkaer leaks from heater .. replaced ice maker assy, unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Washington, DC 20016
Sherwood
Job Details: 08/29/2023
cx complaint water valve keeps running. arrived and did confirm issues. water coming from valve when washer not in use. installed water valve unit is now woerking as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/29/2023
"customer stated that there was frost in the fzr. fnd left side gasket open.. heated and resealed gasket, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Hampton, VA 23669
Orbie
Job Details: 08/29/2023
"cx complaint same issue happening as last time, door says open when closed and won't run. confirmed complaint. called whirlpool safety spoke with Michael. replaced door switches and having same issue, while replacing plastic pieces britle and broke. called techline spoke with Sterling. found black/brown wire loose causing no connection. tightened connector to prevent future issues. verified unit working as designed. ordrng 1 W10478239 (panel) and 1 W10701701 (grill-vent) and 1 W10830163 (brkt-mount) and 1 W10810989 (brkt-mount) and 1 W10596040 (nut)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Virginia Beach, VA 23454
Carl A.
Job Details: 08/29/2023
"cx complaint of cook top not staying hot, tech explaind to cx that it is a saftey feature that when the burners meet a cerntian temp they shut down and come back up after they have reached there intal temp,called techline spoke with Steve was vise as long as switches are sending 240 that unit is working as designed,per UL code and advseto have cx to call whirlpool cx service number"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Norfolk, VA 23504
Orbie
Job Details: 08/29/2023
"cx complaint unit had error code and she unplugged it. checked unit found F7E0 (Loss of Power), F8E1 (Long Fill), F0E5 (Off Balance), F7E3 (Motor Drive Module Over Current). found hot and cold water lines switched. switched them back to correct positions, found slipped slider. replaced slider from VS and replaced console as precaution. advised cx to monitor unit to verify unit working as designed.; ordrng 1 W10734521 (slider OA/VS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ocean City, MD 21842
Michael E.
Job Details: 08/29/2023
CX complaint: door rusting. Inspected and verified complaint. I documented the rust on both doors. Ordering FC abnd RC doors as well as nameplate. Cannot reschedule due to direct to CX shipping.; ordrng 1 LW10803941 (dor-fip) and 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)
We serviced a
MAYTAG DRYER
Model MGDB835DW3
Near College Park, MD 20740
Israel R.
Job Details: 08/29/2023
Customer complaint unit is not turning and ther is a electrical burnning smell. I ran the unit and the unit is just humming. I then push the basket with my hand and the motor started rotating. Unit will need new motor. Motor covered by entitlement 10 years. Called TL and Safety and documented the call. And they adviced to replace the motor. Covered by 10 year warranty. Customr owes 110 for labor.; ordrng 1 W11126010 (motor-drve)
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Laurel, MD 20724
Israel R.
Job Details: 08/29/2023
Customer complaint unit is not making ice and the freezer door is not closing correctly. I tested the unit and found the unit is not making ice and it has E5 error Thermistor code. I ran test 57 and is completing a harvest ran test 45 and line was jammed. Ran test 19 and then 45 ice maker filled. Reset the unit and the error code cameback. I tested the sliders and ther are catching half way and is i pull it all the way out the bracket get smoth but hard to close and if i closet it all the way the door is hard to pull out. Unit will need both rails for the freezer and ice maker. Also ordering silicon to add to the sliders. Call customer when aprts are available.; ordrng 1 WPW10625067 (bracket) and 1 W11668671 (Braket) and 1 W11658802 (Icemaker) and 2 WP99003172 (silicone l)s
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Colonial Heights, VA 23834
Chris B.
Job Details: 08/29/2023
cx comp unit lower over light will not cut off replaced door switch supplied by wp W11598123 tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ
Near Washington, DC 20007
Sherwood
Job Details: 08/29/2023
cx complaint leaking in rc. gaskets rc gasket still open need to return with helper to reverse door for bottom hinge; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD8620HC3
Near Annapolis, MD 21403
Davonte
Job Details: 08/29/2023
"cx complained unit was making loud humming noises, comfirmed cx complaint. installed new motor, blower wheel. and harns wire. tested unit, no longer making noises and working as should"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 08/29/2023
"cx complaint of unit not closing ,checked unit to find the folowing error codes F5E2,checked unit to find that llid was cracked in left hand side causeing lid not to fully seat close and do a cycle,replaced lid tested and calibrated unit works as designed break down as follows 1/w11259006, lid service call break down as follows service call 120.00parts 225.68shipping 15.00labor 110.00sub total 470.68tax 13.54grand total 484.22deposit 484.22"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Petersburg, VA 23803
Chris B.
Job Details: 08/29/2023
cx c comp unit will not drain insp unit folund open line to drain pump unit will need harness to complete repair; ordrng 1 W11590868 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 08/29/2023
"cx complaint of unit banging agist cabinet ,checked unit to find the following error codes F0E5,F0E2,looked on the under side of unit to find that a little bite of oil leaking and the splutch having grinding on pulley and drive shaft ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11428524 (Capacitor) and 1 W10528947 (Drive Hub) and 1 W10919191 (washplate) and 1 W11223765 (screw)"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Yorktown, VA 23692
Lucas R.
Job Details: 08/29/2023
"cx complaint unit not starting, checked unit found f2e1 u.i code, intermittent operation of u.u, replaced u.i, configured, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Surry, VA 23883
Justin W.
Job Details: 08/29/2023
"replaced motor, yoke, washer. tested unit working as designed; ordrng 1 w11378860 (washer jw vs), used 1 W11378860 (WASHER jw vs) from stock"