We serviced a
WHIRLPOOL DRYER
Model WED5840SW
Near Richmond, VA 23238
Joseph D.
Job Details: 06/29/2023
Cx complaint that unit will continue to run after cycle ends. Found unit with failed timer. Quoted cx for repair cx declined ; ordrng 1 WED5840SW (Timer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Stafford, VA 22554
Tanner B.
Job Details: 06/29/2023
"auth# from saftey w17mdo1wpl1 sr# from saftey 7736709889 sr from techline 7736746066 cx concern the unit sparked on front door of unit and the light stays on constantly and turntable doesnt spin. checked door switches, all good . no visual evidence of shorts .. checked mag antenna / waveguide .. no damage . replaced control and tested unit. light goes off now but turntable still not spinning ordering control and motor ..; ordrng 1 W10642989 (motor) and 1 W11342846 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/29/2023
unit with no flow through filter and chattering replaced with temporary bypass cap and no longer making noise instructed customer to get a new filter unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Annandale, VA 22003
Davonte
Job Details: 06/29/2023
cx complained unit was freezing food in the rc . after inspecting unit didnt see any frozen food or frost on any of the food. checked cx temp on unit and it was below the recommended temp. changed temp on rc to 38 for cx. unit is working as should.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS03
Near Richmond, VA 23223
Chris B.
Job Details: 06/29/2023
cx comp will not start and state shut door found even with unit pulled out from wall unit still states close door door does close very stronly and no dents in cabinet also found left door swicth to be very week to the touch ordering interlock kit W11033422 collected 120 sc 111.74 part 15 ship 150 labor 6.70 tax total collected 403.44 cx paid in full; ordrng 1 W11033422 (interlocks)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/29/2023
Cx complaint noise concern. Was able to access unit and found worn idler and rollers causing noise. Replaced parts with pre-id and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
install control unit workin as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 06/29/2023
installed rc door and nameplate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
cx say leaking at the bottom of refrigerator - no water inside unit .found water line to value lose .tightened water line
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near York, PA 17406
Sal R.
Job Details: 06/29/2023
CX infoirmed mae that ser ice is not needed on the range
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23231
Chris B.
Job Details: 06/29/2023
cx comp unit will not start cycle insp unit conf cx comp found short in lower harness W11643701 at drain pump unit will need harness; ordrng 1 W11643701 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East York, PA 17402
Sal R.
Job Details: 06/29/2023
CX complaint is that the unti was making a sound when the unit is making a sound after the water is pumped out. The sound CX is reffering to is the few moments that pump runs dry at the tail end of the drain cycle. I was able to recreat the sound and unit is opperating as designed. CX instruct fulfilled. Unit is opperating as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Richmond, VA 23231
Chris B.
Job Details: 06/29/2023
cx comp rc door gasket will not stay in seat insp unit conf cx comp found rc door not holding gasket in seat ordering ss rc door W11398751 to complete repair ship dorr to cx; ordrng 1 W11398751 (ss rc door)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/29/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QHX00
Near Sterling, VA 20165
Simon
Job Details: 06/29/2023
CX complaints refrigrator not cooling .inspected unit no refrigrant .unit not designed to be in garage CX not decided yet if want a to buy a new fridge or to repair it .CX paid service call.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Westminster, MD 21158
Drew B.
Job Details: 06/29/2023
replaced the compressor dryer and filled after vac and allow 24 hrs of cool down
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Richmond, VA 23231
Chris B.
Job Details: 06/29/2023
cx comp unit will satte clean dryer vent insp unit found vent kinked advised cx of issue and to contact dryer vent spec
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/29/2023
"washplate seized , unable to get off too get off .. found splutch nut loose , replaced the motor , sheild and belt .. tightened the splutch nut.. recalibared the unit and ran diag ..; ordrng 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KSEG950ESS0
Near Richmond, VA 23235
Joseph D.
Job Details: 06/29/2023
12-2 appointment only. replaced failed control board existing control board with corrosion unit now starting and display works however bake broil and convect do not work power property unit no problems with fuses must replace faulty control board; ordrng 1 W11100515
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Alexandria, VA 22302
Davonte
Job Details: 06/29/2023
"cx complained unit would wash clothes but wouldnt complete full cycle.. cx stated that they would have to put unit in drain and spin mode in order to clothes not come out as wet. confirmed cx complate after putting unit through quick wash cycles, also got error f8e1 f5e3. ordering control for unit.; ordrng 1 W11544680 (control)"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/29/2023
Cx complaint is that the unit is not getting clothes completely dry. Upon arrival I found that the unit has no error codes. I then started a timed cycle and found that the unit is getting good ventilation to the outside. I found that the unit is heating as well. Cx stated that the clothes get dry after running them for a few minutes on timed dry after the regular cycle ends. I found that the unit is functioning as intended. I also explained the expectations of the dryer function. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ00
Near Herndon, VA 20171
Richard B.
Job Details: 06/29/2023
CX complant. Water flowing slow. inspected unit and found vampire valve is causing flow issues. Advised CX to call us back if changing valve cures issue. RB
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/29/2023
"Customer complaint is that the unit is still squealing. Suspension tested good. Basket is out of round, needs a new basket. Ran test cycle and the unit did not squeal, but confirmed the basket to be unstable. Inspection of the drive system found no wear and the gearcase is not leaking oil. Splutch assembly is secure. Belt is a little loose. Ordering belt.; ordrng 1 W10554251 (spin basket) and 1 W11239857 (belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Alexandria, VA 22309
Demonte S.
Job Details: 06/29/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling at times. Checked the Freezer Temperature with nothing in the Freezer Section. I'm getting 9.2 Degrees. Coils has a full Frost Pattern. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker error codes. I'm getting E5 = Timed Ice Making. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested and completed the Harvest. Ran Service Test 45 - Ice Maker Filled. Ran Service Test 36 - Ice Box Fan Motor. Ice Maker Fan Motor is not turning on. Ran Service Test 15 - Ice Bin Emitters Test. Emitters are changing from 02 to 01 once my finger is covering the laser. ( Deli Drawer User Interface is working. Cx states the light hasn't turned off. ) Unit will need the Ice Box Fan Motor, Main Control Board & High Voltage Board. ; ordrng 1 W10846539 (Whirlpool Refrigerator EvaporatorFan Motor) and 1 WPW10675033 (Whirlpool Refrigerator Electronic Control Board) and 1 WPW10624574 (Whirlpool Refrigerator Power Control Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vienna, VA 22180
Jason A.
Job Details: 06/29/2023
CX complaint FRIDGE frost in FC & condensation in RC liners. Returned today & frost & condensation has not returned. See notes from 6/26/23. CX has items frozen in RC with air damper set to MAX & control set to recommended > JJ; ordrng 2 WPW10384183 (thermistor 1ea for RC & FC)s and 1 W11609822 (Evap harness) and 1 W11595220 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KHMS2040BSS2
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/29/2023
Cx complained the unit did not operate. Installd new switch and tested and it now starts and heats. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Washington, DC 20002
Shawn D.
Job Details: 06/29/2023
f8e6 f0e9 cx complaint unit making noise on wash cycle. inspected unit then checked for error codes and had 2. cleared codes and ran service cycle. unit made noise when agitating. checked under washer to find plastic shavings off splutch. grabbed preIDed parts and replaced both parts (splutch & actuator). tested using service cycle and unit doesnt make noise anymore.
We serviced a
KITCHENAID RANGE
Model KGST307HBS5
Near Washington, DC 20008
Brian F.
Job Details: 06/29/2023
"Cx purchased ignitor from KA on Amazon, after installing the part, ignitor still not working, was installed correctly. Tested, ignitor receiving 120VAC, measured resistance, ignitor measured open, cx is going to attempt to exchange part. Cx declined to provide email."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz08
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/29/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. vac the system and pressure held. added r600 to the system. pressure held at -2 and amp draw was at .85. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WL00
Near Derwood, MD 20855
Sherwood
Job Details: 06/29/2023
cx complaint not starting. i arrived today and did confrim. ran a diag test and unit gave a f22 error code. check connection at ccu and connection was good. cx will need door latch
We serviced a
WHIRLPOOL FREEZER
Model JS48PPDUDE01
Near Freeland, MD 21053
Drew B.
Job Details: 06/29/2023
called TL bc the kit didnt change anything... spoke to andrew had me try with no spring and mulitple different closing methouds with and without hing cam spring etc.. now reverting to the lwoer hinge... which will require 2 tech for door removal..; ordrng 1 LOOK (LOOK) and 1 2TECH (2 TECH) and 1 W10860229 (BASE LEFT) and 1 2006616 (left) and 1 WPW10121046 (left extention) and 1 W10839844 (LEFT hing bottom) and 1 W10527053
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Norfolk, VA 23518
Carl A.
Job Details: 06/29/2023
"cx complaint of unit leaking water,checked find no error codes,found water to leak from front left coner,determind unit falls under Technical Service Pointer #: W11651001 Rev A ordering parts needed for repairs; ordrng 1 W11590590 (RING-TUB)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23231
Chris B.
Job Details: 06/29/2023
cx comp unit states close door insp unit conf cx comp found stike not engaging door latch replaced strike tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Largo, MD 20774
Leon
Job Details: 06/29/2023
replaced door stike tested unit everything worked as it should
We serviced a
WHIRLPOOL WASHER
Model WRS315SNHM06
Near Stephens City, VA
Ezra M.
Job Details: 06/29/2023
air scoop failed due to screw being overtightened during assembly. ordering air scoop; ordrng 1 W10803597 (scoop-air)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Derwood, MD 20855
Sherwood
Job Details: 06/29/2023
cx complaint dispenser not working. arrived today and installed the part. checked for leaks after repair and none found. repair complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/29/2023
Per previous diag I was able to access the control. I replaced the control board and found that the unit was responding and functioning. I ran the DLMS calibration and the diag test and the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Norfolk, VA 23518
Carl A.
Job Details: 06/29/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/29/2023
"Replaced all parts per previous tech, restored power, evap began frost pattern with fan running. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JBC2088HTB
Near Washington, DC 20007
Shawn D.
Job Details: 06/29/2023
"cx complaint unit was leaking from the bottom of her refridgerator. Inspected fridge and seen that the drain pan was cracked. gave cx quote for a new drain pan. Cx agreed to get fix, grabbed new drain pan out of truck and installed it. Tested fridge and no leaks. collected payment and unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near York, PA 17408
Sal R.
Job Details: 06/29/2023
"CX complaint is that the unit is not prducing ice. I found that the icemaker has failed. I am ordering 1 icema,ker (W10873791). Once part is avalible, p,ease have someone for mt eh office call to set a return date; ordrng 1 W10873791 (icemaker 53 @ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cockeysville, MD 21030
Drew B.
Job Details: 06/29/2023
CX complaint that uniut is not washing and the upper spray arm tabs are broken the unit is inside 30 day wrrnty was about to replaced upper spray arm and now full operations.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 06/29/2023
checked new parts seal was a door handle. replaced ui panel due to pealing up and tested unit is good to go
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS5
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/29/2023
"Cx states unit leaking, making noise. Tested, found water leaking from diverter, noise coming from drain pump, found glass stuck in pump, damaged impellers, wheels also starting to come off upper rack. Quoted cx for sump and drain pump replacement, cx is going to explore replacement options. Cx declined to provide email address."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chester, VA 23831
John P.
Job Details: 06/29/2023
"Cx complaint unit not cooling checked unit found FF evap under block of ice, when measuring thermistor from ACU found 3.6k which is about 60 degrees even though is under ice removed cover verfied reading at evap. Did also advise that some times after changing sensor, controls no longer recognize new reading and may need to be changed after changing fan assm.; ordrng 1 W11087438 (fan assm 126.87)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/29/2023
"CX complained the unit did not operate. Inspected the unit and once I hit start, the unit began to work. Didnt have the heart to charge elderly lady. Service declined. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Hagerstown, MD 21742
Ken M.
Job Details: 06/29/2023
"Customer complaint is that the drum is cracking and putting paint flecks into the laundry. Inspection of the drum confirmed multiple failure points. Air pockets under the paint are rupturing, causing the paint to break away. Drum replaced and tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL FREEZER
Model ED5KVEXVQ07
Near Norfolk, VA 23509
Austin D.
Job Details: 06/29/2023
came to replace the ice maker. the harness was incorrect found one on the van but it was too short. found another and it worked. tested ice maker with VAC to it and it started to cycle and then stopped. tried to reset the unit with no luck. will need to reorder the ice maker. reordering ice maker since that is the one that shows up on tribles. hopefully the right harness is in part this time.; ordrng 1 W10916040 (ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/29/2023
"Replaced magnetron and inverter, unit started to heat but when you open the door the inverter humms.Close the door and it goes away. The magnetron started getting super hot so i shut unit down and started replacing the interlock. Once I had half the harness put together i noticed extra connectors and extra sensors that dont belong to thius unit. Reordered Interlock wrong part , correct part#. Reordering magnetron incase this one got damage when testing. 2tech 2 count. Oven is a little tight.; ordrng 1 w11578959 (magnetron) and 1 W11033422 (interlock) and 1 looklook (Wrong interlock harness, correct part#. Reorder interlock.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20017
Samuel R.
Job Details: 06/29/2023
cx complaint unit is not sealing.inspected unit and found freezer door not alinged.alinged door correctly and unit is now closing and sealing properly
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/29/2023
"Customer complaint unit is not washing dishes, is not filling with water and is leaking. I inspected unit and found the unit is not filling with water and the water level sensor is not moving. The water float sensor mushroom head had separated from the stem. And is not longe able to press on the switch to tell the unit of water level. Unit is going to need new float level. ORdering float assembly. 6 at tribles.; ordrng 1 WPW10195036 (float assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Ken M.
Job Details: 06/29/2023
"Received a control board for a range, not the vent assembly. Reordering part.; ordrng 1 W11649995 (vent assembly) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Richmond, VA 23235
Joseph D.
Job Details: 06/29/2023
Found unit with brake and water line inside freezer door ordering freezer door valve also not actuating replaced valve ice maker not reporting home position replace ice maker; ordrng 1 W11593330 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Israel R.
Job Details: 06/29/2023
"Installed new control and i went ahead and replace the sensor. I tested the thermistor and even around ice i was only getting 5.7k ohms. Unit is back to normal operations.; ordrng 1 WPW10384183 (thermistor), used 1 WPW10384183 (THERMISTOR IR VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Virginia Beach, VA 23457
Branden R.
Job Details: 06/29/2023
cx complaint ice clumping in bin checked unit and called techline was advised unit is running as designed and cx will need to use ice more so it dont clump up . advised cx of techline tip and cx no happy with unit . advised cx to reach out to wp . SR#7736193945
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bethesda, MD 20814
Israel R.
Job Details: 06/29/2023
Customer complaint unit is still freezing in the refrigerator. Tested temp on the RC and is reading 31 set to 38 degrees and freezer is reading 3 degrees set to 0. I ran test 3 and damper is opening and when it closes there still air leaking. I applied sealant around the damper gasket and around the damper. I tested and now the damper is not leaking. I then check the gaket under the ice bin and it was loose. Was coming off on one side. Then the customer showed me the gasket and the ripping at the top. and when door is close there is a gap on the seal letting warm air go in. Quoted customer for gasket replacement. He said he is probably going to do it himself. Quoted $328.45 for part labor and shipping tax.; ordrng 1 W10830055 (gasket-fip 191.93)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pikesville, MD
Shane M.
Job Details: 06/29/2023
cx complaint the unit isnt powering on. found 120v to board called techline SR7736745722 determind control needs replacement. $490.47. cx paid svc by card.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/29/2023
"units inlet line kinked behind the unit. the unit was not moved at last service due to location, the island and the overall weight of the unit.. unkinked the water line, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/29/2023
"cx complaint not making ice adnd freezing in RC, found harness broken at hinge (see pic), also damper loud and not sealing fully, ordering FC door stainless and damper.....cx aware of time frame, to inspect and no haul away....will need 2 techs to feed harness thru door; ordrng 1 LW11202405 (dor-fip stainless) and 1 W11164593 (diffuser) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Arlington, VA 22203
Lloyd B.
Job Details: 06/29/2023
"Cx complained of knobs, grates and inner door seperating. Says parts were shipped to him but they were incorrect and the grates and door never came. Spoke with safety and they agreed to send the knobs and grates, order number 1537872940. Cx complained of the inner liner of the door seperating. Unit needs new inner glass door and liner. partrs and labor. W17MDG1WPL1. SR7734264117; ordrng 1 WPW10297318 (door liner) and 1 WPW10300487 (inner glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Rockville, MD 20850
Roberto I.
Job Details: 06/29/2023
"Cx complaint tear on door gasket.Confirmed tear on right door gasket. Cx doesn't have valid pop.M/s # on the unit doesn't have the 01 at the end, and the entitlement shows something else after removing those numbers. Called PA, was told me ok to proceed IW. Ordering door gasket W11456682. Please schedule return together with p/o 690301; ordrng 1 W11456682 (door gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Walkersville, MD 21793
Brian R.
Job Details: 06/29/2023
cx complaint is after first load unit wouldnt start. no codes found. ran auto test and drain and spin as well as a quick cycle. unit checks. unit may of froze a sec but no codes and unit runs fine. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/29/2023
"cx complaint not making ice and not cooling well, found FC evap frozen over, no defrosting, open thermistor in diag, and heater not coming on, cx will defrost, ordering heater harness and will use thermistor on return; ordrng 1 W11650662 (heater harness)"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20007
Shawn D.
Job Details: 06/29/2023
"cx complaint washer not spinning. clothes come out really damp. inspected washer, ran service cycle an completed fine. Started a normal cycle and was giving issues with door locking. Found screws on door loose. Then check drain pump and found a quarter inside. Cleaned Drain filter and removed quarter. ran cycle and drained fine as well as door locking good. collected service fee. unit good 2 go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/29/2023
"cx complaint of unit not cooling in fc,checked unit to find frost on evap cover ,put unit in tested 6 in diag to find heater coming on, found that the ui is not keeping the uniit in defrost mode long enogh as found the bootm portion of evap completedly defrosted ordering parts needed for repairs; ordrng 1 W11567938 (Assembly, Stealth User Interface) and 1 W11670354 (Control, Electronic)"
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ1
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/29/2023
Per previous tech I was able to access and replace the element. I then tested the unit and it was able to preheat to 350. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/29/2023
Cx complaint unit is not working properly inspected unit found gasket is not seated properly reseated and tested unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model MED4500mw0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/29/2023
"cx complaint of unit not start,checked unit to find that the terminal block lead were not tighen ,aslo found that the breaker for the unit is weak and tripps after running multiply load tested unit works as designed advise cx they will need an electrian"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lanham, MD 20706
Dustin F.
Job Details: 06/29/2023
"CX complaint: unit not making ice fastInspected unit, ran test cycle for icemaker and noticed the twist tray got stuck and jerking twords end of test. ordering new icemaker.; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
IKEA MICROWAVE
Model IMH172FS1
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/29/2023
Customer complaint unit is not starting. I inspected unit and found the top trim vent was not clipped all the in. The trim was binding with the door. Removed the trim and reseated and make sure the top lip goes behind the cover and not the door is not rubbing or binding. Unit is starting and heating. Unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Orange, VA 22960
Eric F.
Job Details: 06/29/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM02
Near Ashburn, VA 20147
Simon
Job Details: 06/29/2023
CX complaints oven bottom vent bent .inspected unit replaced oven bottom vent unit good to go.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rehoboth Beach, DE 19971
Taylor F.
Job Details: 06/29/2023
Cx complaint is doors not sealing and creating condensation within the unit. Corrected door seals with a heat gun and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near ,
Orbie
Job Details: 06/29/2023
"cx complaint unit throwing F7E1 code and F1E1. checked unit in auto test mode. agitation only spins one direction, motor very loud during spin. J6 1-6 4.5ohm, J6 4-6 4.6 ohm. J6 1-4 8.9 ohm. replaced control, tested unit again. agitation working correctly now. calibrated unit. working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Arrington, VA 22922
Kyle A.
Job Details: 06/29/2023
Cx complaint of unit not cooling properly. Did confirm uniy blowing over load with 1.6 amps. Will need to return with evap and compressor.; ordrng 1 W10507884 (Compressor kit) and 1 W11536253 (Evap) and 2 W11506635 (Coupler)s and 1 2cntss and 1 Note (Note)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/29/2023
"Cx complaint is that the unit is making a loud squeeling noise when spinning. Upon arrival I found no error codes. i then ran a manual spin and found that the unit is not making the noise. Cx showed me a video of the issue. I then tipped the unit back and found that the screw was not secures on the rotor. I also found that the rotor has oil leaking out onto it from the gearcase. I am ordering the gearcase, slider and wash plate. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11449841 (Gear case) and 1 W10734521 (Slider) and 1 W10902814 (Wash Plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/29/2023
Cx complaint of unit over cooling rc. Did confirm fridge set at -4. Raised temp to zero and instructed cx on loading but found baffle is getting stuck partially open sometimes when cycling. Ordering baffle.; ordrng 1 W11236851 (Baffle)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Riva, MD 21140
Shane B.
Job Details: 06/29/2023
cx complaint is the unit filling with hot water even when set to cold. i found no saved codes. tested each valve and found hot coming through on cold. supply lines were reversed. i swapped them. calibrated and tested unit. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model Wrs325sdhz05
Near Charlottesville, VA 22911
Kyle A.
Job Details: 06/29/2023
Cx complaint od unit not making ice. Did confirm and found icemaker would not cycle. Cycled icemaker and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Annapolis, MD 21403
Shane B.
Job Details: 06/29/2023
cx complaint is the unit leaking when in use. cx had ABC applinace come look at the unit and they told her it needs a new tub. checked for codes and found F6E1 low water. i cleared the code and started a service cycle. water started dripping from under unit right away. i found a pin hole in the tub near the wash motor. took picture. orderin tub. part and labor on tub are covered for life. cx paid service call. she will call office when tub is delievered.; ordrng 1 WPW10681507 (tub)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Hyattsville, MD 20785
Samuel R.
Job Details: 06/29/2023
repalced pump and unit is now working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Pikesville, MD
Justin S.
Job Details: 06/29/2023
replaced the 3 way valve and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Sandston, VA 23150
Chris B.
Job Details: 06/29/2023
collected data loggers insp evaps both have frost pattern; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Reisterstown, MD
Justin S.
Job Details: 06/29/2023
complaint on file is the unit is not heating. automatic test cycle and the unit is filling washing heating and draining good. element is pulling 7.2aac when active. the unit did not drain at the end of cycle. found a f3e1(owi) error code now in memory. unit has no owi on this model. replaced the control and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Rockville, MD 20852
Julian H.
Job Details: 06/29/2023
got here pressurized system with 140psi of nitrogen inspected all components on low side with soapy solution all joints sealed checked pressures high side 130 psi low side 120psi call TL spoke with Andrew explained wha we have done states that unit is not repairable will contact Cx with resolution within 48 hrs sr#7736686596
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Reisterstown, MD 21136
Justin S.
Job Details: 06/29/2023
called in to see if the service call was still covered and informed that it is not. told the cx they would have to pay and they declined the repair. most likely the door harness has split again from repair on 3/31/23 and the unit would need a door; ordrng 1 LW10755680 (dor-fip(899.93))
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hagerstown, MD 21742
Ken M.
Job Details: 06/29/2023
"Customer complaint is that the unit is not cooling properly. Control has correct label, does not need to be replaced. Found that the evaporator fan is running, but not turning fast enough to move air. Confirmed 120VAc to the motor. Unit needs a new evaporator fan motor. Ordering updated heater and harness to avoid potential defrost issue. Drain is clogged. Steam applied to the drain to open it and grommet inspected. Heater rod was outside of the drain hole, which allowed the hole to freezer over. Rod moved into position. Unit is now draining properly.; ordrng 1 WP2315549 (evap fan motor) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/29/2023
cx complaint doors not aligned - side by side refrigerator - checked unit and found freezer door sticking out more then fridge .checked over gaskets on unit and everything checked good top of freezer door warped causing it to stick out from fridge door . ordering door for repair advised to door will be shipped to address . cx agreed . unit will need 2nd man for door to be properly installed .; ordrng 1 W11467398 (door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Catonsville, MD 21228
Robert L.
Job Details: 06/29/2023
"upon arrival re-diagnosed, found teeth off bottom of bin, this 2nd time, found ring on chute holding spring down cracked, found door wavey and warped and under auger is pressing up hard onto bracket causing it to crack and damage bin, unit will need new door, chute and ice bin.....cx aware of time frame , to inspect and no haul away.... need 2 techs to feed harness thru hinge , called techline to document sr# 7736744415; ordrng 1 W11347840 (ice bin) and 1 W11561286 (FC door stainless) and 1 W11573761 (chute) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22308
Demonte S.
Job Details: 06/29/2023
Inspected the unit. Found that the cx is saying that the Washer is making a squealing noise. Checked the Gearcase section. Found that the Capacitor is leaking. Installed new capacitor. Whipped down all grease. Tested the unit. Loud grinding noise coming from the Gearcase. ; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11283592 (Whirlpool Washer Drive Motor)
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Harrisburg, PA 17112
Cody H.
Job Details: 06/29/2023
Was able to assist JL. See JL notes for details
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/29/2023
"cx complaint door not sealing, checked unit found door seal seperated from chasis allowing heat to escape, replaced gasket, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model MET8800FZ05
Near Pasadena, MD 21122
Alexander D.
Job Details: 06/29/2023
"cx complaint unit makes loud vibrating noise when convection fan runs. cx said noise usually happens on regular bake and keeps going after it finishes preheating. ran convection bake until it preheated to 300 and didnt hear any noise. switched to regular bake and it started making noise. seems fan runs at low speed in convect bake and high speed in regular bake. fan kept cycling after it finished preheating, i would order control for it still running after preheating but theres no tech sheet posted for this exact model and control is on backorder and dont want to wait on it if thats normal now. ordering convection fan motor. call cx to schedule return visit once we have eta on part; ordrng 1 W11235883 (convection motor)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Annapolis, MD 21401
Shane B.
Job Details: 06/29/2023
cx complaint is the unit displaying F27. when i got here the code was being displayed. called comercial techline and they showed me how to reset the unit. code did not return. issue is most likely from to much detergent being used. quoetd cx for new pressure switch in case code comes back they paid service call and said they would watch how much detergent is being used and call back if erorr returns.; ordrng 1 W10448876 (water level switch)
We serviced a
WHIRLPOOL WASHER
Model wtw8127lw0
Near Pasadena, MD 21122
Alexander D.
Job Details: 06/29/2023
"replaced gearcase, rotor, stator, slider, clutch, washplate, washplate screw. ran calibration and autotest. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20002
Samuel R.
Job Details: 06/29/2023
cx complaint unit is not working.inspected unti and got f8e4.found tray filled with water.cleared water and tested unitfound hose coming from the house to dishwasher to be leaking.checked hose and hose is tight need plumber to change hose.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22153
Demonte S.
Job Details: 06/29/2023
Installed the Sump assembly. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Washington, DC 20003
Samuel R.
Job Details: 06/29/2023
cx complaint unit is making loud noise.inspected unit and got error code f7e5 for shifter fault.calibrated unit and ran service mode.once it got to spin it would not spin and splutch would make loud noise.need shifter and spultch W11481722 0 tribles W10721967 54 tribles; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burke, VA 22015
Jason A.
Job Details: 06/29/2023
CX complaint FRIDGE water drips from ice dispenser. Found ice door open. Pressed ice paddle & motor & door opened & closed but weak seal. Test 18 step 4 door did not close. Auger motor operates - able to switch cubed to crushed CX will stuff a towel in ice opening until return > JJ; ordrng 1 W11330971 (User Interface UI control)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Washington, DC 20036
Shawn D.
Job Details: 06/29/2023
arrived to unit full of ice cx said last guy left part in bottom. snapped pic of ice removed ice reinstalled front panel and noticed filter is out... unit had a water issue on why it wasnt working not sealed system. cx needs refund of 1487.08 but double check i could be wrong. i called into office and let them know