We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
08/31/2023
"cx complaint unit has stopped making ice. Inspected unit and took a FC temp and found -2 degrees. test 56=E5(thermistor issue), 36=01 (fan came on), 57=01 (IM did find home postion) 45=unit did call for water and water was in mold. test 15= sensor new when bin was full or empty. unit needs IM to correct issue. called TC part to be shipped to the cx, once in cx will call and set up a return visit.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model kssc42qvs02
Near Ashburn, Virginia 20148
Richard B.
Job Details:
08/31/2023
"CX complant. No ice dispensed. Inspected unit and found ice bin frozen solid. Removed snowey ice , Found seperator door snowed shut but partially open , On return trip will need to break ice bin to free it. YUnable to remove Not in stock RB; ordrng 1 WP2252265 (button) and 1 WPW10134774 (crusher bin) and 1 W11629923 (coupler) and 1 WP2198608 (spring) and 1 2222965 (ice bin)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Suffolk, Virginia 23434
Zachery R.
Job Details:
08/31/2023
"cx complaint unit not turning off, checked unit, come to find defective acu, quoted cx, cx approved repair, replaced acu, new acu is defective, advised cx they will be contacted for return visit.; ordrng 1 WPW10739349 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shenandoah, Virginia 22849
Danny R.
Job Details:
08/31/2023
found bolt of puly reinstaled with lock tight check ok
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LS1
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
08/31/2023
"replaced control, spark module and dsi board, tested, unit working as designed. secured control and dsi board in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
08/31/2023
Cx complaint gaskets continuously falling out of door. Was able to access and found the molding of the door was too wide causing the gaskets to not stay in. Ordering the doors which will ship to cx and they will contact for return; ordrng 1 LW10798950 (rc door) and 1 W11178521 (name plate) and 1 LW10798951 (fc door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
08/31/2023
"installed new bulb, control and interlocks, tested unit. now heating but turntable doesnt move.. found broken wire on harness to the motor . ordering harness/ motor. returning w/ mag/ diode just incase; ordrng 1 W10642989 (motor) and 1 W11302329 (harness - motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
08/31/2023
Cx complaint gaskets keep falling out. Was able to access unit and found due to molding issues the gaps are too wide causing gaskets to fall out causing condensation issues. Ordering doors which will ship to cx and once they recieve them they will contact for return; ordrng 1 LW10798951 (freezer door) and 1 W11178521 (name plate) and 1 LW10798950 (rc door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, Virginia 23185
Justin W.
Job Details:
08/31/2023
cx complaint red piece broke on third rack. checked unit to find hanger clip came apart and fell on heater during use melting it. ordering new hanger tube to reach attach manifold.; ordrng 1 W11573754 (hanger tube) and 1 W11568642 (manifold)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Williamsburg, Virginia 23185
Justin W.
Job Details:
08/31/2023
cx complaint unit not working. checked unit to find thermal fuse reading open. replaced thermal fuse and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
08/31/2023
Cx complaint gaskets keep falling out. Was able to access unit and found due to molding issues the gaps are too wide causing gaskets to fall out causing condensation issues. Ordering doors which will ship to cx and once they recieve them they will contact for return; ordrng 1 LW10798950 (rc door) and 1 W11178521 (name plate) and 1 LW10798951 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near East York, Pennsylvania 17402
Bernard M.
Job Details:
08/31/2023
"Replaced both parts and compressor and all fans came back on. After 20 min the unit still wasn't cooling and no frost pattern on evap. Contacted TL to report and unit will need sealed system repair. Ordering SS part with 3 call count, once available, contact cx to reschedule; ordrng 1 W11572047 (evaporator) and 2 W11504420 (coupler)s and 1 W11578209 (compressor) and 1 W11504431 (coupler) and 1 W11506622 (charging tube) and 1 W11506635 (valve coupler) and 1 W11109499 (drier) and 1 11506623 (coupler) and 1 W11504448 (coupler) and 1 W11501825 (suction tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
08/31/2023
"Cx complaint watrer dripping on the floor, tear on door gasket.Confirmed tear on right door gasket. Found moisture and watr on mulllion, dripping on freezer gasket and then on the floor. Turned on moisture control feature and instruct the cx. Ordering right door gasket W10830162; ordrng 1 W10830162 (door gasket)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mont Alto, Pennsylvania 17237
Andrew S.
Job Details:
08/31/2023
Per previous tech I was able to access and replace the control and drain pump. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ashburn, Virginia 20148
Richard B.
Job Details:
08/31/2023
"CX complant. Washer making noise. Prior diagnosis found unit needs gearcase . Motor , splutch and belt. After taking wash plate screw loose , Applied rust buster lubricant, to washplate shaft and started removing lower components Motor , shield, splutch , actuater , capaciter and all gearcase bolts removed. Found washplate is rusted to shaft, Will need to be broken to remove that and hub. Ordering washplate , shield and hub . All botlts that were removed are back in place, All parts left on site. ordered parts not in stock Further work needed. RB; ordrng 1 W10752283 (wash plate) and 1 W10528947 (hub) and 1 WPW10427633 (shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hampton, Virginia 23666
Carl A.
Job Details:
08/31/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
08/31/2023
"Confirmed cx complaint unit not making ice. Inspected ice maker, confirmed voltage to module. Attempted to cycle the ice maker, no response. Ice maker non functional, ordering ice maker.; ordrng 1 W11596827 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Crozet, Virginia 22932
Eric F.
Job Details:
08/31/2023
"Confirmed cx complaint unit leaking. Found unit leaking around tub seal and gearcase and below. Found lost communication between UI/ACU error code. Quoted cx for repair. Cx paid 120 diagnostic, is going to shop around.; ordrng 1 W11219115 (tub) and 1 W11478524 (ui) and 1 W11449840 (gearcase)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wrightsville, Pennsylvania 17368
Bernard M.
Job Details:
08/31/2023
"Replaced all parts, ran normal cycle and unit and it fills and sump runs. Unit runs as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mount Wolf, Pennsylvania 17347
Bernard M.
Job Details:
08/31/2023
"Cx complaint the door leaks water when opening. Entered diag and found error code F10E2 vent motor fault. Found when in drying mode the fan doesn't run allowing the steam to come out. It produces condensation and sits in the deflector. Also found water leaking down the inside of door from bottom of deflector. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11649995 (air vent) and 1 W11545539 (gasket) and 1 W11545290 (deflector)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waynesboro, Virginia 22980
Eric F.
Job Details:
08/31/2023
"Confirmed cx complaint unit making lound banging noise when spinning. Found suspension rod caught up on tub frame. Repositioned rod, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP04
Near Harrisonburg, Virginia 22801
Danny R.
Job Details:
08/31/2023
ui is bad doesnt respond will need touch pad ordering; ordrng 1 W10887855 (touch pad)
We serviced a
WHIRLPOOL MICROWAVE
Model Wmh31017hs10
Near ,
Danny R.
Job Details:
08/31/2023
i found harness off motor reinstalled motor works fine now checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
08/31/2023
Cx complaint gaskets keep falling out. Was able to access unit and found due to molding issues the gaps are too wide causing gaskets to fall out causing condensation issues. Ordering doors which will ship to cx and once they recieve them they will contact for return; ordrng 1 LW10798951 (freezer door) and 1 W11178521 (name plate) and 1 LW10798950 (rc door)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Greencastle, Pennsylvania 17225
Andrew S.
Job Details:
08/31/2023
Cx complaint is that the unit is making a grinding noise when running. Upon arrival I found that the noise is coming from the motor and noticed that the Idler is not spinning freely. I am ordering the needed parts for the repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11126010 (Motor) and 1 W10837240 (Idler Pulley)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Harrisonburg, Virginia 22801
Danny R.
Job Details:
08/31/2023
unit has bad rollers will order shat bolt and holders; ordrng 2 WPW10359271 (roller shaft)s and 4 WPW10080190 (nut to shaft)s and 4 WPW10512946 (ring holder)s and 2 WPW10314173 (roller)s and 2 WPW10359272 (shaft roller)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Harrisonburg, Virginia 22802
Danny R.
Job Details:
08/31/2023
the fingers in the icemaker are jammed and bent fromcatching ice on them will need new icemaker; ordrng 1 W11548540 (icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Owings, Maryland 20736
Shawn D.
Job Details:
08/31/2023
cx complaint came home vacation and freezer door was really hard to open and had ice inside so defrosted unit and freezer door is still hard to open. inspected unit and confimred door hard to open and is sealing good now. fridge needs new freezer tracks. went to van grabbed parts that were pre id for another job but didnt need so used them on this job and installed and tested and freezer door is now closing great. leveled fridge. unit is; ordrng 2 W11265130 (freezer door slides (708442))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, West Virginia 25413
Ezra M.
Job Details:
08/31/2023
"installed ref door. installed nameplate.; ordrng 1 W11223753 (nameplate em/vs), used 1 W11223753 (NAMEPLATE) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Chester, Virginia 23836
Chris B.
Job Details:
08/31/2023
"replaced blower wheel got collar off of motor tested unit wroking as desighned used blower wheel from vs; ordrng 1 WP697772 (blower wheel), used 1 WP697772 (blower wheel) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
08/30/2023
"Cx complaint, noises at the start of the wash cycle, will not complete a cycle, error codes : F7-E5 shifter fault F7-E6 motor fault F7-E1 basket speed fault. Found oil leaked out of the gear case, shifter shorted, cam hub is causing the motor to slip, washplate is seized to the gear case shaft, unit needs a rebuild. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10752283 (washplate JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 W10890624 (motor-drve JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11454734 (GEAR CASE JT VS) and 1 W10913953 (actuator JT VS), used 1 W10752283 (WASHPLATE), 1 W10528947 (DRIVE HUB KIT), 1 W10890624 (DRIVE MOTOR), 1 W10721967 (CAM KIT), 1 W11454734 (GEAR CASE), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
08/30/2023
Installed new burner head. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Murrells Inlet, South Carolina 29576
Jason T.
Job Details:
08/30/2023
"Cx complaint, no water from the dispenser, no ice production. Found water reservoir frozen causing the issue, used a steamer to thaw out the ice from the reservoir, installed permagum sealer around the water inlet lines to close the air gaps in the cabinet to prevent the water reservoir from freezing. Ran factory diagnostics to verify unit operation, water from the dispenser, icemaker fill-harvest...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (SEALER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
08/30/2023
"Cx complaint, dishes not clean at the end of the cycle, ran factory diagnostics, error codes : F9-E2 drain cycle fault F8-E4 float switch circuit F7-E1 single speed wash motor fault, found drain hose loop low in the cabinet causing the water to collect in the drain hose and float pan, reset the drain loop. Wash motor failure, verified all vac voltages, installed pump&motor from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11416362 (PUMP-MOTOR JT VS), used 1 W11416362 (PUMP-MOTOR) from stock"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HL01
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
08/30/2023
Customer complaint is when you close the door it isent smooth and it almost sticks at one point. NTO door assembly.; ordrng 1 W11631031 (Door w/ left hinge swing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
08/30/2023
"Arrived on-site, found new freezer door dented at the top, pics on SD. Called Whirlpool and spoke with Savita to document. Ordering Freezer Door P/N W11593330 direct ship to the cx Order # 1538041022 Cx will contact VIA dispatch to schedule a return visit once received, cx agreed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
08/30/2023
Custoemrs complaint is door popping when opened. Found loud door cam. Tried to grease the cam but it still made a loud noise after. Need to order part.; ordrng 1 WPW10505294 (door cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near North Myrtle Beach, South Carolina 29582
Paul F.
Job Details:
08/30/2023
Customers complaint is unit making a loud noise. Found the condenser vibrating from the compressor. Used a rubber spacer under the condenser to quiet it. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Myrtle Beach, South Carolina 29572
Paul F.
Job Details:
08/30/2023
Customers complaint is unit not drying. Found error for no heat. Went through diagnostics cycle and cleared the code. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Myrtle Beach, South Carolina 29577
Paul F.
Job Details:
08/30/2023
Customer complaint is unit not draining. Found loose harness on the water valve. Reinstalled all check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
08/30/2023
"Cx complaint, freezer door not closing properly, found right side rail slide not allowing the left side to catch the spring to allow the door to close properly. Adjusted the bracket ot allow the door to close, ordering left-right side bracket to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W10625067 (bracket) and 1 W11668671 (bracket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Myrtle Beach, South Carolina 29577
Paul F.
Job Details:
08/30/2023
Customers complaint is not spinning out the clothes. She only had the issue the one time and the error codes she had was so much suds and long drain. Which could be related to the fact that she was using 2 pods per load instead of one. Cleared the codes and ran a test cycle which everything worked fine and then calibrated. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
08/30/2023
"Cx complaint, ice freezes together in the ice bucket, noises from the fridge during cooling-freezing. Found ice door not closing properly, causing the warm air to migrate and freeze the ice cubes, also the air damper is chattering during operation. Advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed. Parts-labor.; ordrng 1 W11098702 (door-ice) and 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Murrells Inlet, South Carolina 29576
Jason T.
Job Details:
08/30/2023
"Cx complaint, noises during cooling-freezing, found evaporator fan motor noisy. Installed from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WP2315539 (motor-evap JT VS), used 1 WP2315539 (FAN-MOTOR) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Murrells Inlet, South Carolina 29576
Jason T.
Job Details:
08/30/2023
"Cx complaint, center cooktop burner flame is too high, found center orifice cover offset from the burner, adjusted the orifice for proper flame height, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
08/30/2023
Customers complaint is unit making loud noises. Found the noise was coming from the damper assembly. NTO part.; ordrng 1 W11236851 (damper motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
08/30/2023
Customers complaint is unit is grinding during the spin cycle. During test I was hearing a noise when spinning. NTO parts.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Montclair, Virginia 22025
Tanner B.
Job Details:
08/30/2023
"Arrived to cx home and found water dispenser flow very weak.. pulled unit w/ mat and found the waterline connection fitting at valve on unit had been leaking for a good period of time.. floor was wet in the back left corner .. there is a piercing valve in basement , found the valve not allowing correct flow.. cx needs plumber to correct leak/ pressure .. after i placed unit back in cabinet , cx pulled unit and placed fan to dry water .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Toano, Virginia 23168
Lucas R.
Job Details:
08/30/2023
"cx complaint moisture in ff, checked unit found water puddling under return duct, gap between gasket and cabinet on left top corner, added washers under doors to raise, and sealed cabinet to liner, verrified seal, advised cx to monitor, tested, unit working as designed.; ordrng 1 482338 (adhesive lr/vs) and 2 WP489467 (washer lr/vs)s and 2 WP487576 (washer lr/vs)s, used 1 482338 (adhesive lr/vs), 2 WP489467 (WASHER lr/vs), and 2 WP487576 (washer lr/vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Newport News, Virginia 23602
Justin W.
Job Details:
08/30/2023
replaced all parts ordered ran test 52 and 51 unit working as designed
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, Virginia 23168
Justin W.
Job Details:
08/30/2023
assisted LR in removal of unit onto matts. assisted in installed cooling fans per techline. tested cooling fans functioning.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Williamsburg, Virginia 23188
Justin W.
Job Details:
08/30/2023
replaced control and clip. called techline spoke to Robert unit working as designed. leveled unit forward so clothes will hit moisture sensor
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Williamsburg, Virginia 23185
Justin W.
Job Details:
08/30/2023
"cx complaint back two burners do not spark when using correct knobs. checked unit to find all burners sparking, but back two burners do not spark when using respective manifold knobs. ordering parts needed for repair; ordrng 1 W10594397 (manifold) and 1 WPW10475149 (module-spk)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, Virginia 23168
Lucas R.
Job Details:
08/30/2023
"uninstalled unit, replaced cooling fans, and control, reinstalled, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Alexandria, Virginia 22301
Lloyd B.
Job Details:
08/30/2023
Cx complained of banging and off balance. Inspected the unit and found that there are no codes and the banging i when the cx washes a blanket or comforter. Informed the cx to wash more items. Checked the suspention and leveling and both are good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS4
Near Alexandria, Virginia 22314
Lloyd B.
Job Details:
08/30/2023
Cx complained the unit did not operate. Inspected the unit and found that the control does not get 120v because the thermal fuse at the control is blown because the heater is shorted to ground. Unit needs new thermal fuse and element. Service declined. Job complete; ordrng 1 W10402110 (thermal fuse 20.70) and 1 W10703867 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
08/30/2023
"tech line nate, per tech line the units main control isnt providing coorect voltage to the thermister.. the unit needs the main control.. also ordering the ui, due to logic issues...; ordrng 1 w11518204 (ui assy) and 1 w11558182 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
08/30/2023
I was able to access and replace the FC icemaker. It filled with out issues. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Manheim, Pennsylvania 17545
Justin L.
Job Details:
08/30/2023
"Cx complaint unit not cooling properly. Was able to access unit and found 12F in between food items. Removed evap cover and found that the unit only had half of a frost pattern. Ran compressor for 20 minutes and frost pattern never changed. Unit will need 3 count sealed system repair with compressor, evaporator, and filter drier. Once approved and in office will call and set return; ordrng 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 876765 (tubing kit) and 3 w11506635 (process stub)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, Virginia 22026
Tanner B.
Job Details:
08/30/2023
CX Concern the unit leaking at dispenser .. unit needs new ice door and check valve installed on tubing behind ui ..; ordrng 1 W11423787 (seperartor) and 1 WP2314271 (check valve 1/4) and 1 8201815 (check valve 5/16)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, Virginia 23508
Carl A.
Job Details:
08/30/2023
"cx complaint of unit not starting.checked unit to find the following error code F9E1 erro code checked under side of unit to find the harness had broken at the drain pump repiared harness tested unit works as designed advise cx will need a harness break down as follows 1/W11590868,HARNSWIREservice call break down as follows service call 0.00parts74.11shipping 15.00labor 0.00sub total 89.11tax 4.45grand total 93.56; ordrng 1 W11590868 (HARNSWIRE)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fort Washington, Maryland 20744
Samuel R.
Job Details:
08/30/2023
"cx complaint unit is shaking badly.inspected unt got error code f0e5 for off balanced,checked unit and unit is balanced properly.had cx load unit and found unit not to be loaded properly.advisded cx on how to load properly.unit is good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Waldorf, Maryland 20603
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit running by itself and not unlocking the door. when i arrived power was off and door was open. restored power and unit began running drain pump. powered unit off and it came back on and ran pump again. checked for codes and found F24 overflow, F11 not on techsheet, F03 long drain. ran service cycle but it got stuck at step C03 running drain pump, F03 long drain returned. i called techline,they said F11 is motor contorl failure. they said most likely a control issue or pressure sensor. ordering pressure senor, marking contorl for use on return. unit is in an RV, very confined space and has a dryer on top that will need to be removed. please 2tech and 2 count if possible.; ordrng 1 W11044866 (switch-wl) and 1 2tech (2 tech) and 1 2ct (2 ct)"
We serviced a
WHIRLPOOL FREEZER
Model KBFN506EPA00
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
08/30/2023
Installed process port and drier. Charges unit with nitro. Units leak is at fresh food evap. Will return with evap.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW1
Near Annapolis, Maryland 21403
Israel R.
Job Details:
08/30/2023
F5E2 door lock. Customer complaint unit is leaking the whole laundry floor was wet and is shaking too much . I ran diagnostics. Found a door lock error but the unit is loking and unloking. I ran a quick was and completed not leaks. I ran a quick wash no leak. Ran normal wash no leaks ran quick wash with towells no leak. I cant get the unit to leak. The unit is shaking could be the issue shaking the unit and making it leak. Adviced customer if they having issues with dryer and she said no the dryer is good and is the washer leaking. Still recommended them to clean the vent. I could not get the unit to leak. Ordering shock absorbers is the only thing i can think off if is shaking a lot. Ordering shock absorber.; ordrng 4 W11316766 (Shock Absorber)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, Maryland 21701
Ricardo S.
Job Details:
08/30/2023
"Replaced freezer door, unit ck with cx and door seal is good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesapeake, Virginia 23324
Branden R.
Job Details:
08/30/2023
"cx complaint dryer drum is not spinning checked unit and found belt splintering not allowing it to properly grab motor and spin drum also found OL on thermal fuse replaced fuse and replaced belt , Tested unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chester, Virginia 23831
Chris B.
Job Details:
08/30/2023
cx comp unit will not dispence ice insp unit found obstrcution between bin and chute not allowing auger to engage bin clear obstruction tested unit wroking as desighned
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Rosedale, Maryland 21237
Shane M.
Job Details:
08/30/2023
cx complaint the unit isnt washing proper. found error code 4-3 unit fills w water then sits. ordering sump w motor.; ordrng 1 W11613570 (sump w motor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Alexandria, Virginia 22304
Simon
Job Details:
08/30/2023
CX complaints DW debris on heating element stuck .Inspected unit and found element has a melted plastic spoon CX already cleaned the element by using different method found some scratch in tub suggested CX buy DW cleaner and use it with high temp cycle.unit good to go.SZ
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near Washington, District of Columbia 20011
Brian F.
Job Details:
08/30/2023
"Cx states unit not making ice, ice bin empty, no water ice in mold. Ice maker attempted harvest and fill, but did not fill, found fill tube was frozen. Cleared fill tube, attempted fill, still not filling, water dispensing slowly even with filter bypass. Ordering filter head and inlet valve.; ordrng 1 WP67006524 (filter head) and 1 WP67006531 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Parkville, Maryland 21234
Dustin F.
Job Details:
08/30/2023
"Upon arrival, found unit flashing F2E2 code for Ui error. Took unit apart and replaced Main control. Unit still giving F2E2. PRior tech ordered main panel and NOT the Ui housing or Ui board. Also found wire harnass between control and ui board corroded. Unit needs Ui board and Ui harnass to complete repair at this time.; ordrng 1 W11028004 (harnass from control to ui) and 1 W11651612 (UI board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Harrisonburg, Virginia 22801
Danny R.
Job Details:
08/30/2023
unit has dent in side dor wil ned to order lf door; ordrng 1 W11435344 (lf dor stainless)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, Virginia 23112
John P.
Job Details:
08/30/2023
"found pump that seeing water level install pump recharge and vacuum unit ; ordrng 1 W11542867 (Pump JP/VS), used 1 W11542867 (Pump JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Davidsonville, Maryland 21035
Davonte
Job Details:
08/30/2023
cx complained unit door sensor would chime when doors were closed. after inspecting unit confirmed cx complaint. when door were closee sensor would go off saying door was open. after pressing both door switches down unit would beep saying doors were open. unit will need new door switches. cx paid in full; ordrng 2 W11384469 (door switch)s
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Joppatowne, Maryland 21085
Neil H.
Job Details:
08/30/2023
cx complaint washer was shaking and vibrating recalb washer and i leveled more and tested with towels unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Chesapeake, Virginia 23321
Zachery R.
Job Details:
08/30/2023
"cx complaint neither gasket staying seated, checked unit, used steamer to fluff gasket, rc door is holding gasket fc door will not hold gasket, ordering fc door, advised cx door will be shipped directly to their home adn to inspect door then call VIA office with job # for return visit.; ordrng 1 W10668875 (dor-fip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Norfolk, Virginia 23504
Carl A.
Job Details:
08/30/2023
"cx complaint of leds out in unit as well as consation build up in rc ,checkedu nit to find the following needing repiars,torn door gaskets along with mullion bar not seating correctly,alos all but 3 leds out in unit advise cx of repairs break down as follows 4/W11632139 ,LEDS,1/W10732110,rail-mulln,1/W10854246,Door, Refrigerator (left Hand),1/W10782316,Door, Refrigerator (right Hand),service call break as follows service call 120.00parts 1579.04shipping15.00labor 200.00 includes 2nd tech sub total 1914.04tax 94.74grand total 2008.78deposit 120.00cx will call back if moving forward with repasirs; ordrng 1 W10732110 (rail-mulln) and 1 W10854246 (Door, Refrigerator (left Hand)) and 1 W10782316 (Door, Refrigerator (right Hand))"
We serviced a
JENNAIR FREEZER
Model JF42NXFXDW00
Near Vienna, Virginia 22182
Jason A.
Job Details:
08/30/2023
CX complaint FRIDGE door gaskets torn & condensation forms on FC & RC walls & mold on some areas. Replaced all 3 gaskets & check for good seal > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, Virginia 23181
Lucas R.
Job Details:
08/30/2023
"upon arrival, thermistor in range at 6 k ohms after heating, ventilation good, inside of unit completely clean, motor windings slightly off at 5 and 6 ohms at motor, moisture sensor ohming good from control, replaced controls and door switch, tested, exhaust temp cycling at 153 degrees on high heat timed dry, ran with wet clothes for 20 min on timed dry, unit did not shut down, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, District of Columbia 20015
Brian F.
Job Details:
08/30/2023
"Cx states ice maker not working. Inspected, ice in bin, ice in mold, ice is dispensing. No issues with IM or dispenser at time of visit, unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Chesterfield, Virginia 23832
John P.
Job Details:
08/30/2023
Installation suspensions in tub ring
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC5116LW0
Near Ford, Virginia 23850
John P.
Job Details:
08/30/2023
Install door and plugs unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Clinton, Maryland 20735
Samuel R.
Job Details:
08/30/2023
cx complaint unit is not powering on.indpected unit and could confiurm cx complaint.found breaker to be tripped.further inspection found a loose wire.reconnected wires properly and unit is now working properly
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM0
Near Upper Marlboro, Maryland 20772
Samuel R.
Job Details:
08/30/2023
cx complaint unit is not draining.inspected unit and could confirm complaint.found cap still on garbabge disposal.punched cap out and tested unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSS3
Near Richmond, Virginia 23234
Chris B.
Job Details:
08/30/2023
replaced drain pump and sump tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near ,
Shane M.
Job Details:
08/30/2023
cx complaint the unit isnt finishing cycles. found no errror codes stored. found wobble in tub. hub is stripped. found belt making alot noise. found suspension on weaker side. ordering hub washplate belt cam & suspension.; ordrng 1 W10721967 (cam) and 1 WPW10006384 (belt) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W11130362 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Richmond, Virginia 23237
Chris B.
Job Details:
08/30/2023
cx c comp unit evap fan is loud insp uniot could not duplicate cx comp insp fan and evap tested unit threw diag mode all sensor and damper and compressor working as desighned advised cx on use and care
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Powhatan, Virginia 23139
John P.
Job Details:
08/30/2023
Install ice chute tested unit working as designed
We serviced a
JENNAIR RANGE
Model JGCP548WP02
Near Powhatan, Virginia 23139
John P.
Job Details:
08/30/2023
Cleared orifice tested unit working at design CX own refund on parts and shipping;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mechanicsville, Virginia 23111
Joseph D.
Job Details:
08/30/2023
Replaced failed door switch and unit illuminating properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near New Kent, Virginia 23124
Joseph D.
Job Details:
08/30/2023
Leveled unit adjusted gas is customer instruct no issues detected now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB01
Near Richmond, Virginia 23237
Chris B.
Job Details:
08/30/2023
cx comp unit will not cool insp unit conf cx comp found comp very hot to touch and no frost on evap found comp draw .5 amps also found knobs on temp control very stiff ordering control and evap and compressor; ordrng 1 WP2188823 (evap) and 1 W10233961 (comp) and 1 8009 (bulb)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Chesterfield, Virginia 23838
Chris B.
Job Details:
08/30/2023
cx comp unit will not heat insp unit conf cx comp found 120v to unit found outlet on house to be very loose advised cx to replaced 240v 4 prong outlet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
08/30/2023
"CX complaint no cool.Inspected unit, found evap not defrosting. Ran forced defrost, the heater turned on normally. Confirmed 120V from control to heater (P2-7 to P1-2). Defrost thermistor (in ice) reading 38Kohm from control (P8-2 to P8-2). Ordering main control board W11558182; ordrng 1 W11558182 (main control)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near West Point, Virginia 23181
Lucas R.
Job Details:
08/30/2023
"cx complaint unit not draining properly, f8e4 code, checked unit found water in pan setting off float switch, pulled drain pump found filter screen in sump assembly seperated blocking drain pump.; ordrng 1 W11416363 (pump and motor)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
08/30/2023
"cx complaint squeal when turning, confirmed noise from idler pulley, replaced idler pulley from pre-id, tested all ops ok, collected $182.50 visa cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Richmond, Virginia 23224
Joseph D.
Job Details:
08/30/2023
customer complaint unit won't run confirm complaint found zero volts from wall advice customer to have a professional electrician analyze circuit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, Maryland 20603
Shane B.
Job Details:
08/30/2023
installed ordered part and tested IM for cx. unit is working as designed. cx paid 110 or labor.
We serviced a
MAYTAG WASHER
Model MAH6500AWW
Near Waldorf, Maryland 20603
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit not completing cycles and the door being difficult to latch. checked for codes and found 06 locked rotor, 23 door failed to unlock, 17 door not opened between cycles, 10 low RPM unblanced. cleared codes, ran service cycle. unit ran the cycle and displayed PA but i dont believe the drum turned and door would not unlock at end of cycle. cycled power to unit. had to start another service cycle and wait to it to unlock to open door. called techline, they had me ohm out door latch from board. and check that the board is sending voltage to the motor control. board is working. advised ordering latch and motor control. ordering drive motor as well. schedule when apporvled and when parts are available.; ordrng 1 WP22003593 (latch) and 1 WP22004046 (cntrl-elec) and 1 WP22003856 (drive motor)"