Service History 250 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

CX complaint was that the unit is not making ice. I found that the icebin is full of produced ice and the icemaker mold is ready filled and ready to harvest. UNit is opperatingnas designed. CX was able to dispense ice while I was in the home. CX install and instruct issues fulfilled .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Lebanon, PA 17046

Cody H.

Job Details: 08/31/2023

"CX complains unit is not making ice at a regular rate. Found unit FC to be 5.3*F and icemaker area to be 17*F. Unit does not show signs of defrost failure. Found unit icemaker to be making grinding noise when rotating and found icemaker fill chute was blocked with ice. Was able to replace icemaker with pre i.d part for no rotation. Retested icemaker and icemaker now recieves water and rotates. CX also complains unit calibrated fill does not work anymore. Was able to calibrate fill but found water was slow filling. Bypassed filter and water pressure did not change, but water pressure is good coming out of valve, ordering water resivoir for use on return. CX EMAIL ADJUSTED.; ordrng 1 W11346622 (water resivoir)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/31/2023

replaced valve and checkedunit. water now flows good and strong out door. turned ice maker back on and reset unit. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Franklin, VA 23851

Zachery R.

Job Details: 08/31/2023

"cx complaint unit spinning water out of clothes, super wet clothes end of cycle, checked unit, no faults stored, come to find oil leaking from bearing onto clutch and belt, ordering all parts needed to complete repair, advised cx to try small loads and if need be run drain and spin after normal cycle has completed until return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hampton, VA 23663

Carl A.

Job Details: 08/31/2023

"cx complaint of unit not starting ,checked unit to find no error codes at this time,test ran unit to find that lid lock not fully engaging,all the time,pulled consule to find that lid switch not fully seated on board reseated connector on board tested and calibarted unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near York, PA 17403

Bernard M.

Job Details: 08/31/2023

"Cx complaint unit won't lock to start cycle. Restored power and found the lid latch unlock, then lock back up. The lid would continue to click keeping it locked. Entered diag and found error code F5E3 lid unlock fault. Ordering lid latch and set return for 9/6. Office will contact cx with time frame; ordrng 1 W11307244 (lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Aberdeen, MD 21001

Justin S.

Job Details: 08/31/2023

"CX complaijnt not getting cold refrigerator and freezer all the time. System had positive pressure. Replaced Evap and compressor. Filled system with 1.8oz of r600a. system now cooling great!; ordrng 3 W11504436 (COUPLER(JSVS))s, used 3 W11504436 (COUPLER(JSVS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hershey, PA 17033

Cody H.

Job Details: 08/31/2023

"CX complains unit will not run cycle. But unit will continue to drain. Found unit unplugged on arrival, cx has P&L covering visit. Found unit control unresponsive after plugging in. Unit just continues draining. Checked wire harness and fill sensor tube for any wear. Harness and sensor appear to have no issues. Found unit control to be putting out voltage to drainpump. Was able to replace control with pre i.d part. Retested unit and unit now works as designed. No further work needed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mechanicsville, MD 20659

Leon

Job Details: 08/31/2023

"cx complaint was unit didnt working at all confirmed the issue seen that the unit wasnt getting 240 volts to work, unit was only getting 161 volts cx would have to get an eletrician out to fit volt issue"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/31/2023

botom seal is bad its wharped and leaking

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23235

Joseph D.

Job Details: 08/31/2023

"Found sump leaking and unable to start. Replaced sump and unit working properly. No damage detected , no other issues noted."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

"cx complaint unit not washing checked unit to find capacitor bad and motor has an open winding on it. installed cap from v/s reordering to replenish v/s. installed old motor so cx can use unit until new motor arrives. unit currently working as designed until motor arrives.; ordrng 1 W11283592 (motor) and 1 W11395618 (cap jw vs), used 1 W11395618 (cap jw vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21014

Neil H.

Job Details: 08/31/2023

3-2-OWI: Failed Calibration8-2-Inlet Water: Fill Valve Electrical Problemneed to order the owi sensor and inlet valve and return with the sump motor; ordrng 1 W11410464 (SENSOR) and 1 W11535094 (Whirlpool Dishwasher Water Inlet)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Hampton, VA 23665

Carl A.

Job Details: 08/31/2023

"cx complaint of unit squeeking, and knocking around ,checked unit to find no eror codes at this time, found play in drive shaft of gear case unit will need a gear job done ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449841 (Gearcase)"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Laurel, MD 20723

Israel R.

Job Details: 08/31/2023

"Installed new fan blade and nut,. Unit is back to normal operations."

We serviced a

WHIRLPOOL COOKTOP

Model CCE3401B

Near Alexandria, VA 22303

Christian C.

Job Details: 08/31/2023

Went to install cooktop and new piece is defective. Reordering cooktop. Cx still owes 200 on return.; ordrng 1 71002556 (cooktop (reorder))

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Accokeek, MD 20607

Leon

Job Details: 08/31/2023

"cx coplaint range showing F2 E1 stuck key and fan continuously running. confirmed complaint tested convection fan it tested good.put machine into diagnostic mode tested buttons everything was operational. instructed cx on proper use of range and button usage, and that fan operates to cool range. unit checks out as fully operational good to go"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, VA 22304

Christian C.

Job Details: 08/31/2023

Installed suspension. Ran DLMS calibration. Ran in drain and spin with clothes in no more issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 08/31/2023

"Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Found the evap had a partial frost pattern on only the first two rows and temps were about 15 degrees warm in both compartments after being plugged in for 24+ hours. Ordering compressor, evap, drier and coupler. Cannot reschedule at this time. 3CT SEALED SYSTEM; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lancaster, PA 17603

Justin L.

Job Details: 08/31/2023

"As per Technical Service Pointer replaced the heater element with one from van stock. Tested unit and unit checks good no further work needed; ordrng 1 W11537778 (heater (JL VS)), used 1 W11537778 (heater (JL VS)) from stock"

We serviced a

IKEA MICROWAVE

Model IMBS104GSS01

Near Darlington, MD 21034

Neil H.

Job Details: 08/31/2023

the unit working but the panel came dented i used it so unit was useable but needs one that's in good condition needs help again to get this unit out of space again; ordrng 1 W11160285 (panl-cntrl)

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Lancaster, PA 17602

Justin L.

Job Details: 08/31/2023

Cx complaint unit not spinning again. Found F7E5. Verified shifter moved between agitate and spin. Ohmed out motor at 3.8 Ohms. Contacted comercial techline but lost connection before getting SR#. Verified voltages and resistances and techline suspects a short in the harness. Ordering harness and once in office will set return; ordrng 1 w11376227 (lower harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Essex, MD 21221

Dustin F.

Job Details: 08/31/2023

"Open arrival, found GFI outlet for unit NOT tripped and no voltage at outlet. CX needs to contact electrictian to figure out voltage before we service unit.;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the upper rack falls down,inpected unit, the adjuster on the left side is bad.. Replaced adjuster kit .. unit cks and works fine"

We serviced a

MAYTAG WASHER

Model MLE2000AYW

Near Elkton, MD 21921

Taylor F.

Job Details: 08/31/2023

Cx complaint is unit is very noisy and has a loud grinding noise. Tested inspected and verifed complaint. Found the tub bearing to be defective as well as the basket. Ordering all parts to make repair. Some parts are NLA so repair cannot be made at this time. 2tech 2 count.; ordrng 1 22002115 (spinner assy w/balan) and 1 22004465 (outer tub) and 1 WP22002123 (tube) and 1 12002022 (lip seal assy)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Eldersburg, MD 21784

Marc M.

Job Details: 08/31/2023

cx complaint unit not draining and lid locked. isnpected unit and found that the drain pump impellor is stripped and spinning freely causing the pump to over heat. replaced drain pump and control and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/31/2023

"replaced leds and controls, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

"Per the previouse tech, I was able to replace the timer and unit test good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Fairfax, VA 22032

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is leaking Water on the left Side. I then checked to make sure the unit is level. Unit is leaning a little bit. Leveled the unit to the cabinet. Ran Service Diagnostics on the unit. FaE2 = Vent Wax Motor error. Installed a new Vent Motor to the unit. Cleared the error codes. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, PA 17408

Bernard M.

Job Details: 08/31/2023

"Cx complaint the icemaker leaks. Removed bin and found ice build up underneath and along the bottom. Poured water down onto the separator and it leak through. Air is getting into and under bin melting and re-freezing ice. Replaced separator using pre-id parts, poured water and the paddle sealed. Cleaned all ice from bin and door. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW

Near Davidsonville, MD 21035

Shane B.

Job Details: 08/31/2023

arrived to install control board and found evap iced up and FC full of frost. installed board. new board comes with spring and button so other parts were not needed. cleared all ice and frost. restored power and evap fan started running. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Seaford, VA 23696

Carl A.

Job Details: 08/31/2023

replaced all parts tested unit works as deosgned

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Harwood, MD 20776

Shane B.

Job Details: 08/31/2023

"installed control board, UI, filter housing and gaskets. removed evap cover and compared to ordered part. harness is different. cx was also mailed an evap cover, it doesnt match either. called techline again. they advised having parts specialist contact parts distributer with this issue and have them contact whrilpool parts to investigate. tell them its a cx complaint. called parts specialist, they said they would contact dist. cx wants unit replaced, shes tired of going through this.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

CX complaint is that the unit is making a chattering sound. I found that when the unit is in opperation. I am bal to put pressure in the front right hand cornner and the sound goes away. I advised CX to use rubber stabling pads and see if that takes care of the noise concerns. UNit is opperating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Gaithersburg, MD

Marc M.

Job Details: 08/31/2023

"arrived and installed compressor, drier, and condenser. pulled unit into vacuum and charged again, only to find that the restirction in the system was in fact in the yoda loop. removed the drier and attempted to purge nitrogen thru the yoda loop in both evap/rkv positions and was not able to. comntacted techline and determined unit to be non repairable. Non-repairable"

We serviced a

MAYTAG WASHER

Model Mhw5500fw0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint the washer stopped mid cycle, showed an error andthe door didn't unlock, but now is working again.Ran test mode, no errors. Ran a test cycle, the unit worked as designed, drained ok, and no error popped up. Unit installed on a pan, unable to remove the back and check drain pump filter and air trap, but everything is working at the moment. If the cx calls back, please pre id a pressure sensor WPW10448876 and schedule with 2nd tech, cx agreed and will pay the extra $90"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, MD 21209

Shane M.

Job Details: 08/31/2023

"cx complaint the unit isnt cooling. found pantry door ui not powerig on. unit will need pantry door w pantry harness. put unit into test mode, failed test 4 no cool. sealed system issue. compressor w drier needed. gave quote for the repairs $763.80 cx paid svc by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

CX was mthat the FC door would not clos propperly. I found that the FC draw bar was not secure . I resecured the bar and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Fort Washington, MD 20744

Leon

Job Details: 08/31/2023

cx complaint E1F1 error code confirmed issue replaced control board. instructed cx on proper user care due to slightly long drain and extra soap residue. tested unit it is now working as designed good to go.

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW4

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/31/2023

"CX complaint not sure if the washer is completing the cycle.Ran test mode, found F8E1 error. Water supply ok, water valve tested on tests 1, 2, and 3. Cleared error and ran a full test cycle. The unit worked as designed, the error didn't come back."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Hopewell, VA 23860

Chris B.

Job Details: 08/31/2023

cx comp unit door will not shut as desighned insp unit adjusted door to hinges and cabinet tested unit working as desighned

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, VA 22663

Ezra M.

Job Details: 08/31/2023

"unit is not defrosting at all. put in forced defrost, defrost works. replaced thermistor, ordering control; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor em vs), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/31/2023

found it with squeaking pulley replace pulley and you didn't no longer making any noise no other issues detected working as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

"cx complaint unit does not reignite giving the smell of gas from bake igniter. confirmed complaint. checked unit to find igniter not reigniting. repositioned bake igniter and tested unit working as designed heated unit to 170, then 250, then 350, then 450 igniter igniting first time each time. unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Perryville, MD 21903

Taylor F.

Job Details: 08/31/2023

Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the compressor to be defective. Replaced the compressor from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Montgomery Village, MD 20886

Julian H.

Job Details: 08/31/2023

CX complaint about slow leak on rh side no errors on test mode tested couple of times on auto & couldnt reproduce leak tested on a deep fill coupe times & finally found that suspension is tilting drum side ways causing water to deflect & splash on inside causing a small leak need parts; ordrng 1 W11217817 (suspension) and 1 W11038689 (valve)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 08/31/2023

cx comp unit door is sticky insp unit adjsuted hinge unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit trip the breaker, inspected unit, ran test mode, no error codes, when the unit was doing the steps on diagnostic at the end of the cycle, the unit lost power, .. cks for broken wire on the motor or pump. eveyrthing cks ok. reset breaker, ran drain/spin the unit finished the cycle, then i ran test mode again and works fine. board receives 120vac, order drian pump.. and cntrl elec just in case; ordrng 1 w11399437 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Richmond, VA 23234

Chris B.

Job Details: 08/31/2023

cx comp unit will take a long time to complete cycle insp unit found f8e1 found valve on house was off apon turning on valve found valve dripping advised cx of issue test unit found unit working as desighned advised cx on use and care

We serviced a

WHIRLPOOL WASHER

Model WTW5500SQ2

Near Rockville, MD 20852

Brian F.

Job Details: 08/31/2023

"Cx states timer knob loose, inspected and confirmed, knob beginning to separate from stem, ordering knob.; ordrng 1 WP8566022 (knob)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Midlothian, VA 23112

John P.

Job Details: 08/31/2023

Install control

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint no cooling.Found both compartments at room temp. Evap fand working ok, cond fan running, compressor running and dragging 0.6A. Unable to locate any refrigerant leak. Found also bad pantry UI and/or harness, no water or moisture found inside the pantry door. Spoke to JH, I was advised to order compressor, UV drier and Rc evap. No much space to work around the unit. Quoted repair $1,250.18, with $750 labor for compressor W10832994, UV drier WPW10143759, Rc evap W11492867, access valve W11506635, pantry UI WPW10769076 and patry harness W11170612 replacement. **SEALED SYSTEM TECH** and **4 COUNTS**. Cx needs more time to make a decision. Collected $120; ordrng 1 W10832994 (compressor (CBE)) and 1 WPW10143759 (UV drier (CBE)) and 1 W11492867 (Rc evap (CBE)) and 1 W11506635 (access valve (CBE)) and 1 WPW10769076 (Pantry UI) and 1 W11170612 (pantry harness) and 1 sealed system tech and 1 4 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baldwin, MD 21013

Neil H.

Job Details: 08/31/2023

cx complaint unit had filter light on and moisture in the fc found the chute had cube stuck inside older couple doesn't use much ice so was that way for a while but unit good now and showed cx where the filter is located

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the temp on Rc is too cold, and freezing food, inpected unit, the Rc temp set up at 40 but my meter read 35 degrees, fc temp 3 degrees.. i ran test mode, themristors pass test.. no air leak from air tower.. when the fridge is off the fans keeps running .. faulty cntrl .. board parts; ordrng 1 WPW10589838 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt970sakz0

Near Alexandria, VA 22307

Jason A.

Job Details: 08/31/2023

CX complaint DW not draining. Found drain motor runs- F8 long drain. No visible obstructions/ Disposer knockout clear. Unable to pull out unit. base & molding opening too narrow. CX has to call back builder & will call office to reschedule. If CX calls back order 1- drain hose W11414944; ordrng 1 W11414944drainhose

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 08/31/2023

replaced lid and unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW00

Near Midlothian, VA 23112

Chris B.

Job Details: 08/31/2023

replaced fc door tested unit working as desighned

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Franklin, VA 23851

Zachery R.

Job Details: 08/31/2023

"cx complaint unit tripping breaker, checked unit, no faults, unit has 244vac at terminal, bake element is good, broil element is good, N-G READING 0VAC. breaker is really hot, advised cx to contact electrician. documented findings"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/31/2023

cx comp unit rc evap will freeze over insp unit conf cx comp found test 39 reading 01 thawed evap ordering ui control and rc fan to complete repair; ordrng 1 W11387386 (UI) and 1 W10843055 (main control) and 1 W11188493 (evap cover) and 1 W11087438 (rc evap fan) and 1 W11457241 (evap drip tray)

We serviced a

MAYTAG DRYER

Model MED8200FW2

Near Potomac, MD 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint noise during cycle.Tested unit, confirmed noisy idler pulley. Replaced pulley using a v/s part. Unit tested ok; ordrng 1 W10837240 (idler pulley (RI van stock)), used 1 W10837240 (idler pulley) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23236

Joseph D.

Job Details: 08/31/2023

All fans working compressor will not start found moisture inside control box for compressor not sending power to compressor order and control. Cx request cancellation list or sooner appointment if possible ; schdld next appmnt for 9/12 TUE !

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

cx complaint light bulb broke in the socket. removed light bulb. unable to test due to incorrect bulb with cx. advised if any new issues arise to call into office. unit currently working as designed

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Pikesville, MD 21208

Shane M.

Job Details: 08/31/2023

cx complaint the unit isnt holding temps correctly. preheated unit to 350F. unit already calibrated to +20F. unit reached 350F normal amount of time. unit showed 409F. within range. advised to again about calibration mode. & how the racks play a factor on temps as well. unit working as design

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

cx complaint unit leaking. checked unit to find leak coming from 2 places. found slight leak coming from valve. tightened to alleviate leake. found unit leveled slightly forward cx to address leveling with installer. found drain line to short to properly install ordering drain line to be sent direct to cx unit currently working as designed after drying drip pan.; ordrng 1 w11381654 (longer drain(ship to cx))

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Pikesville, MD 21208

Shane M.

Job Details: 08/31/2023

"installed harness w capacitor, drained all water from unit, calibrated the unit. unit pass & working as design."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/31/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/31/2023

cx comp unit will not wash dishes insp unit found unit will fill and drain but unit will not pump water threw wash arms unit will need sump to compltet repair; ordrng 1 W11087376 (sump)

We serviced a

KITCHENAID OVEN

Model KCED606GBL01

Near Lanexa, VA 23089

Justin W.

Job Details: 08/31/2023

cx complaint of cooktop having thermal event happening and bubbling of cooktop. confirmed ocmplaint. checked to find element short cycling getting to hot causing thermal event. ordering cooktop and element to replace. second tech needed for removal.; ordrng 1 W11051486 (cooktop) and 1 WPW10251108 (elmnt-surf) and 6 W10853046 (bezel-knob)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Chester, VA 23831

Chris B.

Job Details: 08/31/2023

cx comp unit will not broil insp unit found f6e1 found temp sensor in range unit will need control to complete repair W11567368; ordrng 1 W11567368 (control)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Bethesda, MD 20814

Brian F.

Job Details: 08/31/2023

"Cx states unit won't start cycle, tested and confirmed, unit is not draining fully. Entered diagnostic mode, found saved F9E1(long drain) F0E2 (oversuds) F6E3 (no communication between acu and mcu) F5E2 (door lock) and F0E5 (off balance), cleared errors. Ran manual fill and drain, comfirmed slow drain. Found drain filter completely blocked, cleared filter. Ran auto test, completed with no errors, filled tub halfway with water to check for leaks, no leaks found. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/31/2023

Did not mean to reschedule. I put suspension in ticket and then later realized the unit was just unbalanced but neglected to remove part from ticket . Informed cx that unit is fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT3L9SZYW00

Near Millersville, PA 17551

Justin L.

Job Details: 08/31/2023

Cx complaint unit not cooling in rc. Found 1F in FC and 50F in RC removed evap cover to find good frost pattern but the fan not spinning. Moved fan by hand and found it to keep spinning. Verified 120VAC going to fan. Ordering parts and setting return for tue 9/5/23; ordrng 1 WP2315539 (evap fan) and 1 W11161901 (fan harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23236

Joseph D.

Job Details: 08/31/2023

adjusted airflow and temperature between fridge and freezer customer instruct and unit now working properly

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Manassas, VA 20111

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer is getting off balanced. Made sure that the Washer is level. Washer is teeter-tottering. Leveled the unit. Checked the suspension. Suspension is good. Ran Service Diagnostics on the unit. Error Codes are F0E3 = Off Balanced load. Cleared the error codes. Ran Drain and Spin. Unit is working as Designed. ( advised the cx to not overload the unit. Showed the cx the Max fill line. Also explained that no blankets can be washed in this unit. They must go to a Laundromat or Dry Cleaners. )

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Chesterfield, VA 23832

John P.

Job Details: 08/31/2023

Install adjustable kit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Carl A.

Job Details: 08/31/2023

picked up data logger; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, VA 23838

John P.

Job Details: 08/31/2023

On arrival found nut back off of camera assembly replace camera assembly and belt tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Lusby, MD 20657

Leon

Job Details: 08/31/2023

cx complaint was unit didnt heater confirmed the issue seen that the dryer timer didnt spin and unit was heating great ordering new timer; ordrng 1 W10854240 (timer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

Chris B.

Job Details: 08/31/2023

cx comp unit rattles insp unit conf cx comp found unit not seated in brakcket seated unit tesed unit wroking as desighned

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, VA 23114

John P.

Job Details: 08/31/2023

Install console assy tested unit working as designed

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Frankford, DE 19945

Michael E.

Job Details: 08/31/2023

CX complaint: display not coming on. Tested and verified complaint. I found the connection at the terminal block overheated. Damage was to the power cord but the nut fused on the post so removing the connected wires was not not possible. Ordering terminal block and main harness. Cannot reschedule due to SO part; ordrng 1 WPW10245259 (block-term) and 1 W11451724 (main harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Ricky E.

Job Details: 08/31/2023

"installed kit, unit cks ok... refund cost of water valve;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Frederick R.

Job Details: 08/31/2023

CX complaint is no cool. Inspected/tested and found compressor faulty and siezed up. Compressor would turn on buzz loudly and then click off with 5 seconds. Amp draw maxed at 18.. Replaced compressorand installed UV drier. pressure tested system with nitrogen and pressure didnt budge. vac'd unit down to 30in. Filled with 70g of R600a. Final low side pressure sat steady at 12in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Walkersville, MD 21793

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the wsher stuck on sensing, inspected unit, ran test mode, found 2 error codes f5e1 and f5e3 lid lock fault, ran auto test and lid lock light blinks all the time, board recieves 120vac, connecitons cks ok, faulty lock,. order part; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Richard B.

Job Details: 08/31/2023

"cx complant , dryer shuts of on its own mid cycle. . Inspected unit and found no error codes in diagnostics . CX had some wet clothes and we put those in and did a towels setting dry cycle. Unit ran and then shut off and would not restart . CX states if she lets unit sit for a while and tryes a timed dry cycle unit will restart after cooling off. . Ordering control , console , motor and blower wheel. Further worlk needed. not in stock , RB; ordrng 1 W11234001 (motor) and 1 w11378949 (console) and 1 W11565024 (control) and 1 W11327190 (blower wheel)"

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant, Cooktop right front burner is too irratic. Inspected unit and unit needs 4 orriface holders and 4 burner headsdue to siezed screws. Will need igniter for RF as well , Ordering heads , holders and control knob. Not in stock , Further work needed. RB; ordrng 1 WPW10301588 (control knob) and 1 74010774 (LF orriface holder) and 1 74010772 (orriface holder RF) and 1 W11416836 (orriface holder LR) and 1 74010773 (orriface holder RR) and 1 WP7505P33960 (head) and 2 74007735 (heaad)s and 1 74007736 (head) and 8 WP3368921 (screw)s"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, VA 20164

Simon

Job Details: 08/31/2023

CX complaints washer vibration top load .Inspected unit and found unit suspension they dont have enough tension on it basket was moving easly .replaced suspension tested unit on drian and spin .unit works as designed.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falmouth, VA 22405

Tanner B.

Job Details: 08/31/2023

Installed new ignitor and pre heated to 350 and to 400 .. cycled on and off . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Sterling, VA 20166

Simon

Job Details: 08/31/2023

CX complaints DW not filling wont start .Inspected unit found unit sump motor not working water fill to the unit and drian pump works as well .unit need sump motor CX will purchase a new DW CX paid only service call.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"cx complaint unit fills with water but dishes come out dirty. inspected unit and entered diag and found f4e3, f7e1. cleared codes and ran auto test and found no movement from spray arms. i tested voltage to pump and found 121.4vac. I found 8.5ohms from wash motor. replaced sump and motor and found unit now checks good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/31/2023

"CX complains unit is building up ice in fc and not cooling well in RC. CX states they had unit unplugged for 2-3 days and plugged in this morning. Found RC temp to be 39.2*F, FC temps are 2.5*F. and 3.2*F in the icebin. Door seals are all making good seal. Unit evap fan is running as well as damper can be heard moving. No signs of defrost failure. Ordering Damper due to excessive noises as well as returning with harness due to everything checking good on this visit and unit just plugged in 3 hours prior cannot make accurate diagnosis. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11164593 (damper)"

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, PA 17320

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the RF burner is still making pot black and is to high. Upon arrival I found that the burner was not adjusted properly. I was able to adjust but the burner still has yellow tips and it giving a large flame when turning the knob from low to high. I called TL and informed them of my finding. Per TL I am ordering the Flame spreader kit. Cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11084625 (Flame Spreader Kit)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/31/2023

"CX Concern the unit beeping and not starting .. found f8e4 error .. bottom cover is off of unit and hasnt been on the unit for a good period of time . cycled power and cleared float tray of a dirty colored water.. valve connection wasnt dripping, pulled unit and inspected the screws on side of tub and clips .. no sign of water .. ran unit and couldnt replicate leak if there is one.. cx does have cleaner mop every week and w/ bottom cover not on its possible for some water to get in tray.. installed bottom kick plate . Job complete"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, no error codes found. power cks ok,240vac, stackable unit.. good air flow.. i ruan the dryer with the vent test kit and vent is good. order thermistor and inlet thermistor.. motor and blower wheel just in case; ordrng 1 WP697772 (blower wheel) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Germantown, MD 20874

Julian H.

Job Details: 08/31/2023

"CX complaint items not getting as cold on FC icemaker don't work. checked temps on arrival Fc10* RC38* icebox 24* Both evap fans and icebox fan running checked airflow individually & FC fan not sending all airflow up, Ran test 56, no errors, harvesting ok.fill up on test 45 issue with fan; ordrng 1 W11452196 (evap fan FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Stephens City, VA 22655

Ezra M.

Job Details: 08/31/2023

"installed both controls, unit checks ok"

We serviced a

MAYTAG WASHER

Model 4147099588414886

Near Selbyville, DE 19975

Michael E.

Job Details: 08/31/2023

"Replaced control board, recalibrated unit and then ran diagnostic cycle. Unit is now working properly. CX paid &165.00 for labor by CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ2

Near Centreville, VA 20121

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer will not Agitate or Spin. I then checked the Timer. Timer is getting 120.5 Volts. I then checked the Door Switch. Door Switch has split. Contacts can't me pressed when door is shut. Taped the Door Switch together. Tested the unit. Unit is now Agitating & Spinning / Draining. Unit will need the Lid Latch = Wp3355458. Cx wants to talk to the office. Do t go without parts that is listed on return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Jason A.

Job Details: 08/31/2023

"CX complaint FRIDGE stopped making ice & FC LED out Top RC LEDs are dim. CX reset breaker 2weeks & unit started making ice. Replaced 1 FC & 1 top RC bundle. ALL LEDs are working same brightness. Test 56 E0 no icemaker error codes RC items are measuring 38 to 39F > JJ; ordrng 1 W11205082 (LED bundle, JJ/VS)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXBL4

Near Centreville, VA 20120

Demonte S.

Job Details: 08/31/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is shutting off. Ran Service Diagnostics on the unit. Error codes are F6E1 = Low Water / mechanical problem. Checked the amount of water is in the dishwasher after filling. Bearly covering the Sump Motor. Noticed in normal cycle that the Sump Motor has no pressure. F8E1 = Slow Drain. Checked the Drain Hose. Drain Hose are clear. Unit will need the Sump Motor, Water Valve, Drain Pump and O.w.i. sensor. ; ordrng 1 WPW10328226 (Whirlpool Dishwasher Pump & Motor) and 1 W10648041 (Whirlpool Dishwasher Water Inlet Valve) and 1 WPW10705575 (Optical Water Indicator.) and 1 WPW10348269 (Whirlpool Dishwasher Drain Pump)"

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