We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/17/2022
"Cx complaint upper oven makes little heat but never reaches the temperature.Tested upper oven, found bad bake element and bad outer ring on broil element. Ordering bake element WPW10207398 and broil element WP9760774. Collected 404.19,balance due 165; ordrng 1 WP9760774 (broil element) and 1 WPW10207398 (bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Clifton, VA 20124
Demonte S.
Job Details: 05/17/2022
"Installed the Door , Left & Right Rails. Heated the Door Seal with Heat Gun. Door is now Sealed. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Moseley, VA 23120
Joseph D.
Job Details: 05/17/2022
washer working properly. unit without 220 to run dryer however.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Millersville, MD 21108
Kevin P.
Job Details: 05/17/2022
arrived and inspected tub to find damage on both the the left and right lower sidedcausing the channel that holds the gasket to seperate from the tub in a way that water pan pass behind the channel negating the seal of the gasket. re-ordering tub to cx's dismay and requesting iot be sent to the office to be inspected before being sent to cx for repair in order to make sure the part is good. cx is actively contacting whirlpool and lowes to try and have the unit replaced as they are very dissatisfied. return visit will still require 2 counts to perform repair due to space constaints in the kitchen; ordrng 1 w11409866 (outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1500ADS4
Near Ashburn, VA 20147
Richard B.
Job Details: 05/17/2022
"CX complant , Dishwasher not draining, Inspected unit and found full of water , Found no high loop , Found garbage disposal knowk out not knocked out , Found machine drainS fine after knockout taken out. Ran a test wash and no error codes. Machine working as designed. Good wash pressure. Good drain and good heat , No leaks Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Goldsboro, PA 17319
Sal R.
Job Details: 05/17/2022
I was able to assist MM. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Reisterstown, MD 21136
Justin S.
Job Details: 05/17/2022
the cx says the unit cooled for about 2 weeks after the ss was repaired. unit is room temp when i arrived. dont see dye anywhere when checking with glases and light. ran test 4 and step 1 the pressures equilized quickly to 15psi. step 4 the low side pressure is -18psi and high side pressure is 90psi. step 5 the low side pressure is -22psi and high side pressure is 90psi. the unit needs the unit pressured with nitrogen and leak tested.; ordrng 1 1234 (nitrogen) and 1 WPW10608485 (evap) and 1 W10832994 (compressor) and 1 WPW10143759 (filter)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Laurel, MD 20723
Israel R.
Job Details: 05/17/2022
Customer complaint unit is still making noises. When i tested the unit is making loud noises . Replace sump and the unit was still making loud noises the more i use the quiter it got. Is not much we can do after this i would call TL and see what they want to do if the issue comes back. The inner door is rusting. I tried stainless cleaner but is not coming out is stained. Ordering inner door.; ordrng 1 W11559689 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PLAW4
Near Lebanon, PA 17042
Justin L.
Job Details: 05/17/2022
cx complaint unit not operating. was able to access unit and found codes f6e4 float switch open f8e2 drain motor electrical problem f6e6 f10e1 dispenser electrical problem attempted diagnostic cycle but unit not responsive even with proper voltage. unit will need control and drain pump to be done at the same time. ordering parts and setting return for Mon 5/23/22; ordrng 1 W10804120 (control) and 1 WPW10348269 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 05/17/2022
"cx complaint unit not advancing cycles, unit fills then drain continously, cx also stated unit leaks from left front side and cycle times are longer than usual. checked unit, unit displayed f0e5 off balance fault. ran auto test cycle, noticed fabric softener dispenser fills all the way up to the brim of dispenser due to fabric softener build up in dispenser. drain hose was about 10 inches down drain spout, secured drain hose in correct position. acu receiving 123vac, correct polarity. no faults after suto test, advised cx to dilute fabric softener, and advised how much detergent they should use in a load. unit working as designed. cx paid 120 service call, advised cx ticket open fpr 30 days."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near York, PA 17406
Drew B.
Job Details: 05/17/2022
cx had the recall element per wp and replaced and now checks good.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Hampton, VA 23663
Justin W.
Job Details: 05/17/2022
cx complaint unit doesnt start. checked unit to find pressure relay on control not sensing water level. ordering control for repair.; ordrng 1 W11170318 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/17/2022
"replaced heater, tested, unit working as designec"
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Justin W.
Job Details: 05/17/2022
cx complaint noise during spin. checked unit to find f51 error codes during diagnostics. attempted to remove spin basket unsuccessfully. during drain and spin gears are loud.; ordrng 1 W10296143 (basket) and 1 W10193886 (outer tub) and 1 WPW10076270 (screw) and 1 WPW10178988 (motor sensor) and 1 280146 (motor rotor) and 1 WPW10419333 (stator) and 1 W10820039 (drive hub)
We serviced a
FRIGIDAIRE DISHWASHER
Model 98U8UJH98U
Near Dover, PA 17315
Sal R.
Job Details: 05/17/2022
advised to move on
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near East Petersburg, PA 17520
Justin L.
Job Details: 05/17/2022
cx complaint door hard to open close. was able to access unit and found that due to failing hinges the door was hard to open/close and it was causing the outer door to bend and warp. ordering the necessary parts for repair and once in office will need to call in and set return; ordrng 2 W11240518 (hinge)s and 1 W11176456 (outer door)
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near York, PA 17402
Bernard M.
Job Details: 05/17/2022
"Cx complaint unit makes grinding noise while running. Cx played video and I hear the grinding during agitation. Inspected underneath unit and found the rotor screw to be loose. Tightened screw using T50 socket, ran test, and the unit didn't make any grinding sounds during agitation nor spin. Unit checks good. Cx paid 120 service fee"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Vienna, VA 22182
Jason A.
Job Details: 05/17/2022
CX complaint DW parts fell off. Used wireties to temporarily secure parts so CX can use DW & 3rd rack. See SDpics > JJ; ordrng 1 W11573754 (hanger tube) and 1 W11568642 (manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
David J.
Job Details: 05/17/2022
Cx complaint unit does not have lights in top on fridge or freezer. Verified of this issue. Explained to Cx there is a nation wide shortage of these and wouldnt have lights for a bit. Cx didnt want to pay until we receive lights. Please call Cx when lights arrive. ; ordrng 4 W11462342 (Led module)s
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near ,
Lucas R.
Job Details: 05/17/2022
"cx complaint no operation, checked unit found drain pump running constantly, reset control, found no error codes, calibrated, tested, unit working as designed. advised cx if water supply issues are not corrected problems will persist."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/17/2022
CX complaint is when closing RC door the FC door pops open and doesnt always clese all the way. Inspected unit and verified complaint. Spoke to Rich at WPTL (7733675694). The door popping open is normal operation especially when FC is packed full. Verified all seals are fully sealing. Unit already leaning back and gasket already replaced. Referring CX to Customer Service with . Unit is working as designed. Job is complete
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Purcellville, VA 20132
Ricky E.
Job Details: 05/17/2022
customer stated that the door wasnt sealing... fnd units door is warped at the top and cannot be sealed.. the unit will need the door assy..; ordrng 1 W11233211 (dor-fmd)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lebanon, PA 17046
Justin L.
Job Details: 05/17/2022
was able to access unit and found it within range of service pointer. attempted to replace heater but due to bad install unable to remove dishwasher cx will need to have unit removed and then reschedule with office; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Vienna, VA 22182
Jason A.
Job Details: 05/17/2022
CX complaint WASHER will not turn on. A few days later unit was turned on & about 10cycles ran. Checked no error codes. Did DLMS & test manual spin / agitate. Ran test wash. Unit completed but when trying to get out of diagnostic unit got stuck in exit & would not turn off manually. Had to unplug unit to get out of diagnostics > JJ; ordrng 1 W11478526 (UI Panel) and 1 W11419171 (Main ACU)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Leesburg, VA 20176
Richard B.
Job Details: 05/17/2022
"CX complant. LF burner not cycling. Prior diagnosis found unit needs infinate switch. Installed switch and tested unit. Burner cycling fine . Hot indicator goes out after surface cools , Job completed, RB H"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22202
David J.
Job Details: 05/17/2022
"Cx complaint unit not working. Replaced sump and control board as stated by previous tech, tested and now working as designed. Construction guy left so was I am able to get thank you card signed. Nobody was here when I left"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Michael E.
Job Details: 05/17/2022
"CX complaint: water dispenser dripping. Tested and verified complaint. After water dispense the dispenser drips for several seconds afterwards. Ordering dispenser inlet tube and dual valve. Replace dispenser line first, then, if still drips, replace dual valve. Cannot reschedule due to SO part; ordrng 1 W11567542 (dispenser tube) and 1 WPW10341320 (valve-inlt)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Shawboro, NC 27973
Austin D.
Job Details: 05/17/2022
cx was under impression the unit was covered. cx tried multiple times to call husband. finally he did and she said they do not want to go ahead with service at this time. advised them to contact us if they decide to go ahead oow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Berlin, MD 21811
Michael E.
Job Details: 05/17/2022
"CX complaint: unit leaking. Tested and verified complaint. I found the IM inlet at the top of the unit is spraying up onto cabinets above, getting a white residue on unit from cabinet paint and also water made it down to the first floor. SR7733677223. Quoted price to CX and saved quote. If approved parts W11043013 and W11415785 will be needed and 299.65 owed for labor, S&H and parts if approved. CX paid 120.00 for service on CC. CX is contacting WP to see if they will cover before approving repairs."
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near North Laurel, MD 20723
Israel R.
Job Details: 05/17/2022
No error codes. Customer complaint unit is not drying even with risne aid. I ran test and everything worked the unit is heating and working correctly. I tested the unit and the unit is working fine. Customer stated that he topped the rinse aid in JAnuary and the rinse aid is full. The dispensing is no dispensing rinse aid. Ordering dispenser. Call custoemr when part is available.; ordrng 1 WPW10428217 (dispenser)
We serviced a
AMANA WASHER
Model NTW4611BQ1
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/17/2022
"installed new water valves, verified proper operation with manual activation. leveled unit."
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4205FZ3
Near Rockville, MD 20850
Roberto I.
Job Details: 05/17/2022
"CX complaint open/close door message, unit not starting. Light not working.Confirmed complaints, unit needs interlock kit per sp W11245251 rev B. Also the cooking light (bottom) won't turn off. Quoted repair 397.16 with 125 labor for interlock kit W11244490 and main pcb W11256464 replacement. Cx declined. Collected 120; ordrng 1 W11256464 (PCB)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25403
Danny R.
Job Details: 05/17/2022
found hose off control cant see water in unit anf stops reinstaled hose to presure switch . now unit will fill and run unit checksok also told cx to clean out water vavle unit checksok
We serviced a
WHIRLPOOL RANGE
Model JES9750AAB
Near Yorktown, VA 23692
Lucas R.
Job Details: 05/17/2022
"cx complaint noise after install, checked unit found y wire arched to chasis, connector welded to element, repaired wire, unable to save element, quoted cx part element WP74010750 32.08, shipping 15.00, labor 110.00, tax 1.92, total 279.00, cx advised would purchase another element from amazon, and contact office for install, advised cx we would not guarantee repair, or parts if element was not purchased through us."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, VA 22205
David J.
Job Details: 05/17/2022
Cx complaint unit makes loud noise under load. Cx had video on phone. Could no re produce noise. Sounded like a splutch on phone. Ordering splutch belt and actuator for return visit.; ordrng 1 W10721967 (Splutch) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23508
Jason T.
Job Details: 05/17/2022
"Cx complaint, no cold inlet water per any cycle, found both hot-cold water inlet lines not hooked up properly. Removed the inlet hoses and reset for proper connection, ran factory diagnostic test to calibrate and verify unit operation...working as designed. (Paid in full credit card REF # 4364111521) cx does not use email."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS03
Near Silver Spring, MD 20904
Israel R.
Job Details: 05/17/2022
Installed new door and collected 110. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Annapolis, MD 21401
Shawn D.
Job Details: 05/17/2022
cx complaint unit is no longer making ice. inspected unit freezer is at 0 fridge 40 and when i open freezer ice maker was cycling and did not fill with water. ohms out valve through ice maker and is 196ohms ice maker is bad. replaced ice maker and tested it cycled then filled with water. collected payment unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 05/16/2022
CX complaint FRIDGE FC doors doesnt close fully & frost builds up. Cleaned factory lube & applied food grade superlube90 -45F to rails. Replaced brackets L & R but no closing assit. Verified installation. Parts do NOT look like original. New part had rivet installed outside of support - see SDPics : ( Called parts to reschedule & check inventory. Parts will order L & R brackets> JJ; ordrng 1 W10917313 (gasket-dor RC R grey)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Berlin, MD 21811
Frederick R.
Job Details: 05/16/2022
Repaced burnt out interlock harness. Put unit back together. Tested MW and the light still doesnot come on. Ordering MW control. Replaced fuse also. MW gets power but will not operate. Unit is not working properly.; ordrng 1 W11325603 (MW control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Rockville, MD 20850
Roberto I.
Job Details: 05/16/2022
"Replaced parts, ran a test cycle, the heate3r worked and didn't leak. Door tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Stephenson, VA 22656
Daniel J.
Job Details: 05/16/2022
installed icemaker cycled confirmed filling
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Winchester, VA 22602
Daniel J.
Job Details: 05/16/2022
heater project s17304removed old heater installed new heater ran diag cycle and checked for leaks no faults stored ran quick wash let unit fill and wash motors run no leaks reinstalled unit
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Falls Church, VA 22046
Lloyd B.
Job Details: 05/16/2022
Cx complained the units had long dry times. Inspected the unit and found an error for exh thermistor. Installed new sensor and tested and it now operates as designed. Job complete
We serviced a
JENNAIR ICE MAKER
Model JIM158XYRS2
Near Vienna, VA 22182
Christian C.
Job Details: 05/16/2022
Cx complaint tubing was disconnected. Inspected unit found drain tube connection to sink was loose. Secured connection. Tested unit. No leaks.
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWP4
Near Vienna, VA 22182
Christian C.
Job Details: 05/16/2022
Cx complaint unit dispenser does not open. Inspected unit no errors. In service cycle dispenser does not open. Installed dispenser. Tested unit dispenser now opens in cycle. Cx paid in full.
We serviced a
JENNAIR RANGE
Model JDS1450DP0
Near Baltimore, MD 21207
Alexander D.
Job Details: 05/16/2022
"cx complaint unit still giving f8e0 error halfway thru preheating. inspected unit and verified complaint. have several f8e0, f2e1 errors stored and x1 f1e0. tested cooling fan in test mode and its not running but can spin freely, getting 0v. replaced control. noticed mouse droppings on old control. also noticed on new control plastic around ribbon strip pins broken on one side. tested unit but now giving f2e1 and no buttons work except cook time. ordering console and reordering control. marking preid cooling fan as will use on return in case needed. have sticky note saying control covered by entitlements, console should be covered too. call cx to schedule return visit once we have eta on parts; ordrng 1 W10911397 (console) and 1 W11099813 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/16/2022
"installed new freezer door, job complete."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Fairfax, VA 22031
Jason A.
Job Details: 05/16/2022
K12HD90FPL1 CX complaint MW is noisey when heating. Noise doesnt happen all the time. Test vent is good at all speeds. Heated a glass of ice & water for 1:30 but not able to reproduce noise. Asked CX record a video of noise > JJ; ordrng 1 W10533503 (cooling fan)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Suffolk, VA 23435
Zachery R.
Job Details: 05/16/2022
"upon arrival tub was in driveway. checked tub, tub has defective pressure dome, not allowing tub to hold water, tub will leak if installed. advised cx tub is defective and repair will not be completed today. cx very upset. provided cx with . advised cx im ordering new tub and instead of lifting tub out of box, cut box then lift box so she doesnt have to lift heavy tub. ordering tub and returning with 2nd tech, dampers, rotor, and stator.; ordrng 1 W11287253 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsville, MD 20659
Robert A.
Job Details: 05/16/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 05/16/2022
"unit with filter shooting out of filterhead, must replace filterhead when available.; ordrng 1 WPW10394053 (housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Mount Joy, PA 17552
Justin L.
Job Details: 05/16/2022
cx complaint unit not cooling. arrived to find unit unplugged. plugged unit in and found compressor not running but when start device clicks compressor runs and makes grinding noise checked amperage and then jumps upto 9.83 Amps contacted sealed system tech and ordering necessary parts for repair along with 3 call count. once in office will need to set return; ordrng 1 W11370574 (compressor) and 1 lockring (lock ring) and 1 W11401413 (suction tube to compressor) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (inlet to drier) and 1 W11401409 (outlet to drier) and 1 W11368877 (evap assembly) and 1 W11504449 (cap to evap) and 1 W11225184 (suction line to evap)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Reston, VA 20191
Christian C.
Job Details: 05/16/2022
"Cx complaint unit heating element is warped and they smelt a burning plastic smell. Inspected unit heating element is hitting lower spray arm and is warped. Quoted cx and they will not be going through with repair. Collected for service call. If cx calls back order W10703867-heating element, and W10860176- lower spray arm."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Glen Allen, VA 23060
Gill G.
Job Details: 05/16/2022
verified cx complaint of unit lower rack wheels binding. replaced detergent dispenser and lower rack wheels. tested. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 05/16/2022
"levelled unit, made sure unit and hinges werre straight. unit now working properly"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Colonial Heights, VA 23834
Justin W.
Job Details: 05/16/2022
cx complaint unit noisy. checked unit under load with wet towels and performed drain and spin. no sound present. checked unit to find no error codes. checked under unit to find no oil and unit is clean underneath. unable to repeat noise. advised cx to take a video recording of noise if it happens again.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Scottsville, VA 24590
Eric F.
Job Details: 05/16/2022
"Tested fridge compartment, found water reading at 34 degrees right infront of vent, freezer cooling to proper temps. Unit is currently working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/16/2022
replaced heater and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Columbia, MD 21045
Eric W.
Job Details: 05/16/2022
installed enw acu and omed out element and it is the same as new element tested unit and now working maintance is going to install new pan and restack unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax, VA 22030
Demonte S.
Job Details: 05/16/2022
Installed the Ice Box Fan Motor. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hampden Township, PA 17050
Fred G.
Job Details: 05/16/2022
cx complaint unit isnt turning fan on while in bake or broil. i explained to the cx that the fan only come on while in convect bake. tested bake to make sure it was working and unit is working as designed. tested broil and found the unit would not light. inspected unit and found orifice door was not closed. was able to close it and test unit and now unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/16/2022
unit had loose conection at elelemnt and wasnt heating reinstalled harness checksok and told cx to turn was=ter temp up and run water before wash cjhecks ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near New Market, MD 21774
Brian R.
Job Details: 05/16/2022
tried to replace element but do to electrical issues and install we can do job at this time. cx will fix electric wires and remove unit for us to replace part. cx will call us in the next few days when ready to reschedule.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA00
Near North Potomac, MD 20878
Roberto I.
Job Details: 05/16/2022
"Cx complaint no ice. Tested icemaker, no water fill. Water supply and filter housing ok. The inlet valve worked but leaked water when off. The icemaker fill tume got frozen and should be defrosted/unclogged once the valve is replaced. Ordering inlet valve WP2307650. Return visit 5/19/22; ordrng 1 WP2307650 (inlet valve)"
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Rockville, MD 20854
Roberto I.
Job Details: 05/16/2022
"CX complaint right door not closing properly.Removed top grille, found both extension arm screws loose. Tightened screws using blue thread locker. Unit tested ok. Collected 120"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Herndon, VA 20171
Carl R.
Job Details: 05/16/2022
Dryer Rattling Appl 1/3 Builder Additional Warranty please refer to Whirlpool if you have any . . Replaced console. After being replaced due to rattling. No Rattling from unit t after replaced part from previous technician diagnosis. Unit working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/16/2022
"installed new harness and unit tests good, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/16/2022
"installed element and tested per service pointer, no signs of defect original element in good working order. job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Chantilly, VA 20151
Demonte S.
Job Details: 05/16/2022
Installed Ignitor. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Richmond, VA 23233
John P.
Job Details: 05/16/2022
Dj completed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Selbyville, DE 19945
Frederick R.
Job Details: 05/16/2022
"Replaced tub, door skin and tub wheel per prior diagnosis. Unit could not be tested because CX had unit in garage. All repairs are made. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHVO
Near Carlisle, PA 17013
Fred G.
Job Details: 05/16/2022
cx complaint was the fronm panel on their dishwasher is dented. they complained to the company they bought it from and the company contacted whirpool and they sent out a new panel. inspected unit and opened front panel box and found the bottom left coner had a dent. reordering front panel (W11174873). once part is in please schedule cx for return visit.; ordrng 1 W11174873 (panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ
Near Herndon, VA 20171
Carl R.
Job Details: 05/16/2022
date of purchase 2/25/2020 ref humming noise/ right door handle loose. Cx not available.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near McLean, VA 22101
Christian C.
Job Details: 05/16/2022
"Cx complaint unit leaves clothes wet at end of cycle. Inspected unit found F1E1 ACU error, and F9E1 long drain. Ran through service cycle no issues. Quoted cx they will not be going through with repair. Collected for service call. If cx calls back order W11201293-control, WPW10605427-drain pump, and W10864049-elec control."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near ,
Ronnie B.
Job Details: 05/16/2022
upon arrival cx assumed she had a warranty advised this is not the case and if she does have extended she needs to reach out to her warranty company.
We serviced a
JENNAIR RANGE
Model JDRP436WP00
Near Glenelg, MD 21737
Justin S.
Job Details: 05/16/2022
the cx showed me the right front burner is not heating good. there is a lot of air mixed with the gas. the unit is propane. found the simmer oriface blocked with fod. tried to remove and the flame is better but not great. the unit needs the conversion and right front burner. calling the office tomorrow about this conversion; ordrng 1 WPW10160187 (head(45.36)) and 1 W10221288 (conversion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Scottsville, VA 24590
Eric F.
Job Details: 05/16/2022
"Confirmed customer complaint gasket separated from cabinet. Replaced with pre-id'd part, tested unit, unit working as designed."
Near Crofton, MD 21114
Kyle A.
Job Details: 05/16/2022
Oil changed
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFWD
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 05/16/2022
"Cs unit doesnt want to drain, found code F9E1 long drain. Pulled unit out and inspected drain pump. I found alot of debri is the drain pump, clogged drain. Unclogged drain and tested unit. Unit now drains and it working as designed. Collected for svc call. 120.00."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Charlottesville, VA 22903
Eric F.
Job Details: 05/16/2022
"Inspected heating element, found element with black metal bushing, black and nickel bushings are not included in recall, sending heater back, no work needed, job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/16/2022
"CX complaint no drain.Tested unit, drain pump ran but no drain. Found drain hose clogged at the connection with the disposer. Unclogged hose, ran a test cycle, the unit worked and drained ok. Collected 120 with check # 1403"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Dover, DE 19901
Taylor F.
Job Details: 05/16/2022
Cx compalint is unit not starting. tested inspected and verifed complaint. found the door switch to be defective. Ordering door switch and rescheduled for 5/26/22.; ordrng 1 WP3406105 (switch-dor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Herndon, VA 20171
Carl R.
Job Details: 05/16/2022
"Washer soap dispenser not draining. Called cx on phone box, no answer. Called office, the office called cx and no answer from cx. Waited 10 minutes."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 05/16/2022
cx cancled when i called and talked to him on the vonage app. cx stated that they want to call the manufacturer and do more research before they go ahead with service. i advsied them that the manufacturer did send us out for this repair and to call us back once he is ready. cx agreed.
We serviced a
WHIRLPOOL OVEN
Model MER8800FZ3
Near Mount Airy, MD 21771
Justin S.
Job Details: 05/16/2022
the unit was unplugged when i arrived. cx says the oven heats while plugged in. plugged the unit in and found no faults in memory. found 120/240/120vac to the unit. the bake element is getting 0vac while the convection element is getting 120vac while not in cycle. moved the harness and saw a spark from the connection. felt around and no damage to the harness but a black mark on the convection disconnect. added insulation to the harness and moved away from connectors when reinstalling. the unit is no longer heating in diagnostics by the sensor. the unit i snow good
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23608
Lucas R.
Job Details: 05/16/2022
"cx complaint clothes wet at end of cycle, checked unit found f7e6, and f7e7 motor codes, motor circuit checked good from control at 5.5 ohms on each winding, found spanner nut not fully seating to gearcase causing basket to shift during spin, also unit needs acu replacement per service pointer,; ordrng 1 W11423758 (gearcase) and 1 W11551646 (spanner nut) and 1 W11543996 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/16/2022
replaced heater to eliminate damage from leak. unit now working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Hanover, PA 17331
Bernard M.
Job Details: 05/16/2022
"Cx complaint unit won't stay running when heating items. When arrived pressed +30sec button and the display read F1E4 relay fault. Placed glass of water inside and set time for 1min, glass heated as designed. Cx states the unit would sometimes shut off whilr heating. Received proper voltage at the outlet. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11552018 (control)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HBL00
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/16/2022
"tested uniit found unit had no cap on the process port and unit was leaking ref. from valve, recharged and tested unit dropped ice and started another batch"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV2
Near Carlisle, PA 17013
Fred G.
Job Details: 05/16/2022
i was able to access unit and replace the lower drawer front panel as per previous tech. tested drawer once reassembled and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fallston, MD 21047
Shane M.
Job Details: 05/16/2022
cx complaint the unit isnt washing proper. found low fill no fill error code. confirmed it after taking off cold waterline off the valve & found rusted cold valve. gave cx a quote for the repairs. cx paid in full by check # 238 347.07
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23608
Lucas R.
Job Details: 05/16/2022
"cx complaint banging during spin, checked unit, visibly unlevel, leveled unit, ran drain and spin with towels to verify repair, unit working as designed, within 30 days."
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 05/16/2022
"cx compaint unit is making loud noise while in a spin cycle. inspected unit and entered it into diag and found error codes f3e2, f0e5, f2e1. cleared codes and spun basket by hand and heard gearcase grinding. ran test 12 and unit souinds like metal on metal grinding. wash plate can be removed. spin basket will not come apart from the gear case. unit needs gear case, spin basket, tub assy. other related parts, needs 2 teched and 2 counted.; ordrng 1 W11393685 (gear case) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10811957 (spin basket) and 1 W11219115 (tub assy) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11032711 (washer)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Greenwood, DE 19950
Frederick R.
Job Details: 05/16/2022
See sticky note; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Rohrersville, MD 21779
Ricky E.
Job Details: 05/16/2022
door shipped with scuffs and a sticker stuck to the metal.. reordering door assy; ordrng 1 w11518741 (leftside door)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 05/16/2022
replaced lid right hinge and also door latch no change removed top sat on box right side meeting top left side isnt sugguesting replaced the top; ordrng 1 W11423769 (top)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Derwood, MD 20855
Julian H.
Job Details: 05/16/2022
Cx complaint about dispenser not latching and making a grinding noise confirmed catch to dispenser lid is broken also grinding coming from drain pump removed and found catch from lid stuck on drain pump cleared grinding is gone replaced dispenser with part W10861000 that CX bought tested and working
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/16/2022
cx complaint is isnt covered under warranty and declines service becuase he refuses to pay.. cant remove rack
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Lloyd B.
Job Details: 05/16/2022
Cx complained the unit did not make ice. Inspected the unit and found that there was a crack in the ima. Installed new ice maker and tested and it now makes ice. Job complete