We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cockeysville, MD 21030
Justin S.
Job Details: 06/23/2023
cx says the unit is still not washing good. put the unit into diagnostics and found no error codes in memory. ran the automatic test and the unit is filling draining agitating and spinning good. started a quick wash and the unit is filling and agitating good. the unit was agitating for 25 minutes before i stopped it. called tech support and spoke with a butch. file number 7736705086. went over instructions with the cx. the unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Centreville, VA 20120
Richard B.
Job Details: 06/23/2023
CX complant. Water dispenses slow and feezer has ice inside it. Inspected unit and found ice in bottom of freezer from clogged evap drain tube . Needs drain tube and thawed out. Found unit needs filter head due to water flow is better with filter bypass. Quoting CX price to repair. CX paying the 120 service call and will let us know RB .; ordrng 1 W10619951 (drain tube 43.92) and 1 W10502642 (filter head 124.66)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/23/2023
"Replaced gaskets, unit cks and doors sealing fine"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Stafford, VA 22554
Tanner B.
Job Details: 06/23/2023
"CX Concern the unit not dispensing load and go detergent .. found no errors in diag, tested valves and all valves letting water in .. tested units detergent pump at 1750ohms.. techsheet says 17k-18k ohms but ive spoke w/ techline before about readings and they stated the techsheet is wrong, pump is fine .. ordering the control and dispenser assembly ..; ordrng 1 W11621180 (control) and 1 W11413340 (drawer) and 1 W11621181 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS18NNXS0
Near Cockeysville, MD 21030
Justin S.
Job Details: 06/23/2023
replaced the drain pump and the hoses and tested. the unit is not draining through the plumbing. pulled the unit out and the unit has a kinked drain again not allowing the unit to drain. the unit filled and drained again with the unit pulled out and the unit does drain. cx needs a plumber or handyman to address plumbing issue
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, VA 24401
Eric F.
Job Details: 06/22/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Williamsburg, VA 23185
Justin W.
Job Details: 06/22/2023
replaced parts ordered tested unit working as designed
We serviced a
AMANA OVEN
Model a0gd2750ww
Near Washington, DC 20037
Sherwood
Job Details: 06/22/2023
cx complaint wall oven not heasting. i arrived today and did confrim upper oven ignitor is not glowing did a amp test and did not get a reading. quote cx and installed new ignitor. this ignitor blew out after i powered unit on couldve just been i bad ignitor. will have to reorder; ordrng 1 WP31939701 (ignitor)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Culpeper, VA 22701
Robert W.
Job Details: 06/22/2023
"CX Complaint is the unit isnt heating, Inspected unit and tested elements there good everthing is testing good. Ordering Control.; ordrng 1 W11548749 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/22/2023
"installed heating element and tested in diag, unit completed diag cycle.. the unit showed circuit faults with water fill circuit and a faulty vent assy... need parts..; ordrng 1 w11649995 (vent assy) and 1 w11410066 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Akron, PA 17501
Justin L.
Job Details: 06/22/2023
CX states last wash cycle unit was banging and walking and not draining. Was able to access unit and found F9E1 error. Ran unit on rinse and spin with towels and unable to replicate noise concerns but found drain pump failing ordering pump and once approved and in office will need to set return visit; ordrng 1 W10919003 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/22/2023
"Cx complained some items would freeze on the left side of the rc. Inspected the unit and found currently, the temp is 39 degrees and 7 in the fc. Explained to the cx not to have items blocking the sides of the shelfs and be weary of things close to the damper. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leesburg, VA 20148
Demonte S.
Job Details: 06/22/2023
"Installed the Upper Rack, Motor & Heater. Tested the unit. No leaks. Unit is working as Designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Ashburn, VA 20148
Demonte S.
Job Details: 06/22/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. Ran Service Diagnostics on the unit. Error codes are F4E3 = Motor will not run. I then checked the Harness to the Sump Motor. Harness is fully plugged in. Unit will need the Sump Motor = W11087376. Cx paid in full by check. Check is in Blue money bag.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Herndon, VA 20171
Christian C.
Job Details: 06/22/2023
Cx complaint of a tapping noise. Inspected unit found tags on back of unit are moving and tapping walls. Removed tags. No more noise. Unit is working as designed.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/22/2023
"Installed new cooktop, tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ken M.
Job Details: 06/22/2023
"Replacement gearcase has a point in rotation where it is dragging, box it came in appears to have been hit at some point. Reordering gearcase.; ordrng 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Winchester, VA 22603
Ken M.
Job Details: 06/22/2023
Customer complaint is that the unit is not washing. Unit tested and found error codes F7E1 and F4E3. Wash motor is not turning on. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Stephenson, VA 22656
Ken M.
Job Details: 06/22/2023
Valve replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Inwood, WV 25428
Ken M.
Job Details: 06/22/2023
"Customer complaint is that the unit died mid cycle, lid is locked. Cycled power to the unit to try to get the lid to unlock or console to respond. Unit still unresponsive. Found no diagnostic LED on either the control or console. Checked power to the unit and confirmed 120VAc supplied to the control. Disconnected all loads from the control and cycled power again. Control still unresponsive. Ordering fascia and control.; ordrng 1 W11478526 (fascia) and 1 W11419171 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/22/2023
"Loose connection at spark module, constant ticking. reseated and tested . Jo0b complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/22/2023
Installed new motor and wheel .. tested unit. job complete
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Alexandria, VA 22314
Leon
Job Details: 06/22/2023
cx complaint was unit didnt spin confirmed the issue seen the actuator wasnt moving at all then the clutch had gaps in the wheel cx would need a new clutch and actuator cx said she would call back if she wants us to order and install parts; ordrng 1 W10721967 (Drive Clutch Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Ashburn, VA 20148
Demonte S.
Job Details: 06/22/2023
Inspected the unit. Found that the cx is saying that all the Light are out in the Refrigerator / Dispenser User Interface keeps saying doors are open. Checked the Deli User Interface. Water is in the Deli User Interface. Removed all Water. No corrosion yet on the Board. Unplugged the Deli Drawer Harness. All Lights came back on. Ice aker then started to Dispense Ice and Filled. Unit will need the Deli Harness = W11170612 & Deli User Interface = Wpw10769076. Cx paid for the Service Call Only by Card. If the cx calls back order these parts and don't go without parts. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Frederick, MD 21701
Sal R.
Job Details: 06/22/2023
"CX complaint is that the unit is not powering on. I found that the unti will attempt to power on and shut down. I found a loud buzzing noise coming from the compressor. Compressor is locked up, I am ordering 1 compressor, 1 drer filter , 1 suction tube, 2 couplings . ONce a SS tech is avalibke, please have somoene rform the office call to set a return date.; ordrng 1 W11370574 (compressor 100 @ tribs) and 1 W11504419 (suction tube 4 2 TRIBS) and 1 W11504420 (Coupler 8@ tribs) and 1 W11490399 (Drire filter 7@ tribs) and 1 W11506623 (coupler 17@ tribs) and 1 W11504448 (coupler 13 @ tribs) and 1 LOKRING (LOKRING) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Burke, VA 22015
Richard B.
Job Details: 06/22/2023
"CX complant. Microwave not heating. Inspected unit and found vent not in slots and vent not snapped into place. Snapped vent into place and tested unit multiple times. Microwave heating as designed. Job completed,Vent was bent and out of shape prior to service. RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fulton, MD 20759
Robert L.
Job Details: 06/22/2023
"cx complaint leaking from bottom, damaged floor and basement ceiling (see pics) , found heater bushings erroded away, replaced heater per s-17304, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Virginia Beach, VA 23451
Branden R.
Job Details: 06/22/2023
cx complaint clicking or locking noise - front load washer - start of the cycle checked unit and found when calling for lock unit trys to lock and unlocks right away . tryed to adjust door lock and was unable to get door to stay locked . installed pre id door lock and everything now checks good and units locking as designed and running . unit is running as designed .
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/22/2023
cx complaint was the housekeeper telling her the unit isnt working. i checked for codes and found none saved. ran service cycle and unit completed cycle with no issues. verified both spary arms are spinning. unit had no codes after cycle was finished. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/22/2023
"Replaced door switch, unit cks ok"
We serviced a
JENN-AIR OVEN
Model JMW2427LM00
Near McLean, VA 22102
Jason A.
Job Details: 06/22/2023
CX complaint MW + OVEN dipslay inconsistent. Check for error codes & display looks normal. No blank or dark spots. Confirmed correct model # in configuration window > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/22/2023
"upon arrival noticed new door is warped, replaced door because water line was leaking everytime cx tried to get water. reordering door to complete repair.; ordrng 1 w11390104 (door)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Great Falls, VA 22066
Jason A.
Job Details: 06/22/2023
CX complaint WASHER doesnt go into high spin. Verified complaint. Found oil in rotor & screw was loose. Unit agitates but not go into hi spin. Agitator spins faster than tub. 2CountGearcse > JJ; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (splutch) and 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 LOOK (LOOK 2CountGearcse)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Accokeek, MD 20607
Shane B.
Job Details: 06/22/2023
"cx complaint is the unit not completing cycles, leaving coothes soaiking wet. i checked for codes and found F7E4 basket reengagment failure. cleared code and ran service cycle. during agitation unit made a lot of noise. durign spin the agitator turned CW slowly and made clicking noises but the basket never turned. i inspected under unit and found the bolt on the rotor was laying the pan. the slide is coming apart, metal seperating from plastic. i replaced slide with VS part and restored power. ran service cycle and calibration cycle. unit completed cycles with no issues. unit is working as designed.; ordrng 1 W10734521 (slider VS SB), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Arnold, MD 21012
Shawn D.
Job Details: 06/22/2023
CX complaints ice maker not making ice .inspected fridge temp is good removed ice maker to found fill cap frozen .cleared ice reinstall ice maker and cycle ice maker fill with water good .cllected service fee unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Parkville, MD 21234
Dustin F.
Job Details: 06/22/2023
"went to replace gearcase and clutch, found washplate ceased to shaft. quoted CX for washplate. Couldnt get ahold of CX, CX parents were home. Gonna have CX contact office if they want to continue with repairs.; ordrng 1 W10902814 (washplate) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLWH1
Near Washington, DC 20016
Brian F.
Job Details: 06/22/2023
"Installed new link kit, tested, door now opens and closes properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
David J.
Job Details: 06/22/2023
Cx complaint still no water out unit. Arrived today and ran a pressure tester on unit. Found water pressure from wall to gauge was 38psi. Pressure dropped to 30psi with no filter installed while dispensing water. Found with filter and dispensing water pressure stayed at 40psi. Called techline to document SR#7736258385. They had stated that the unit was not receiving enough pressure from well. That this unit needs to have 50psi to 60psi minimum to work properly. Explained to Cx they need to have a plumber/well person come out and raise the pressure level up. Please make sure they test it and give you documentation that this has been done. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/22/2023
"Cx complains that the gasket in the mullion is broken, inspected unt... second time this happened.. order part; ordrng 1 w11455378 (mullion rail)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Drayden, MD 20630
David J.
Job Details: 06/22/2023
Customer complaint unit gets really cold in refrigerator section and will sometimes freeze vegetables. Arrive today and inspected unit. Found refrigerator is set at 38? and freezer was set at 1?. Took temperatures and temperature in refrigerator section fluctuated from 36? to 40? in different parts of the unit took temperature in freezer section and had 0? to 2?. Placed unit into diagnostic mode and checked all thermistors and they were reading pretty accurately to set temperatures inside unit tested all fans all fans work correctly explained to customer that certain things inside of this unit like vegetables in bags And water-based products in front of the vent will sometimes freeze due to air coming from freezer. Unit is working good and could find no issues. Unit is working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20170
Christian C.
Job Details: 06/22/2023
Cx complaint unit RC door swings out too much. Inspected unit and adjusted door and hinges. Unit is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Reston, VA 20190
Christian C.
Job Details: 06/22/2023
Installed RC compartment thermistor. Set temps to recommended.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS6
Near Bowie, MD 20715
Alexander D.
Job Details: 06/22/2023
"cx complaint buttons intermittently not responding. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Ashland, VA 23005
Thomas B.
Job Details: 06/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier filled and tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/22/2023
noise from dryer during cycle as it heats up removed door and blower wheel cover found blower wheel cracked in one spot ordering blower wheel; ordrng 1 WP697772 (blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/22/2023
replaced filter housing and had customer test until door stopped opening calibrated measure fill
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Alexandria, VA 22314
Leon
Job Details: 06/22/2023
cx complaint was dw spray arms didnt move comfirmed issue found alot of clogged seeds and corn in the arms removed them all then tested unit everything was spinning like it should with good pressure from pump
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/22/2023
"Noise during agitatiojn, adjusted clutch and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Reston, VA 20190
Christian C.
Job Details: 06/22/2023
Cx complaint unit is making a rattling noise. Inspected unit whenever damper opens or closes it makes a rattling noise. Ordering damper; ordrng 1 W11236851 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/22/2023
"came out to unit , disassembled and defrosted . replaced control and evap fan with harness . tested and unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/22/2023
washer noise during cycle and unbalanced tilted unit back found sheild off sitting agaisnt motor and balck debris from rubbing against belt ordering sheild and belt and returning with cam raised right side foot believe when water was added to tub and basket lowered against cover caused unbalanced cycles; ordrng 1 W11239857 (belt) and 1 W11409708 (shield)
We serviced a
KITCHENAID HOOD
Model KXU8036YSS0
Near Olney, MD 20832
Julian H.
Job Details: 06/22/2023
replaced on/off switch & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Ricardo S.
Job Details: 06/22/2023
"Cx complains that the dispenser leaks water, also the food on rc is bad, inspected unit, the temp is too warm on the Rc.. Fc temp 9 degrees, Rc temp 55 degrees, fan cks ok.. good air flow,, sensor problem. not cooling properly .. order parts; ordrng 1 W11087438 (motor-evap) and 1 w11457241 (service kit)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/22/2023
"Cx complains that the unit not washing properly, inspected unit, i ran test mode no error codes, test mode works fine, the client need to wash to times the baby clothes, sometimes you need to wash your clothes by hand and then she put them in the washing machine.. i call TL to document this JOB Sr# 7736695131"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23523
Carl A.
Job Details: 06/22/2023
cx canceeld at door as though unit was under warranty.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/22/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model LDE8300ACL
Near Vienna, VA 22182
Christian C.
Job Details: 06/22/2023
Installed belt. Tested unit. Drum now spins. Unit is heating.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/22/2023
came out for heating element - sp w11540964 - special project s17304 - heater bushing w11537778?- sp . . . checked unit and replaced heating element tested and found element has leaked onto motor causing it to fail and not pump also found water leaking onto inlet valve . ordering all parts for repair to unit coverd by heating element - sp w11540964 - special project s17304 - heater bushing w11537778?.; ordrng 1 W11416362 (sump&pump) and 1 W11434044 (valve) and 1 W11412291 (drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Israel R.
Job Details: 06/22/2023
installed all burners. advised cx to get exterminator. unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Chesapeake, VA 23320
Carl A.
Job Details: 06/22/2023
"cx complaint of unit making noise and walking around ,checked unit ot find the following error codes F0E5,F0E3,F2E1,found waek suspension,checked under unit to find oil had leaked out of unit as well as water looks like is has start to leak break down as folllows1/w11130359,suspention rods,1/W10752187,Washplate Screw,1/W10752283,Washplate,1/W11393685,Gearcase,1/W10734521,slider,service call as followservice call 120.00parts 534.03shipping15.00labor 220.00sub total 889.03tax 32.04grand total 921.07deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bel Air, MD 21015
Neil H.
Job Details: 06/22/2023
WASH SUMP MOTOR NEEDED FILLS THAN SITS AND LATER DRAINS YOU CAN HEAR CLICKING FROM THE MOTOR; ordrng 1 W11025157 (Whirlpool Dishwasher Pump & Motor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Belcamp, MD 21017
Neil H.
Job Details: 06/22/2023
RAN DIA FOUND THERE IS NO LOOP ON THE DRAIN UNDER THE SINK WHICH ALLOWS WATER AND SOAP USED IN SINK TO BACK FLOW TO THE DISHWASHER CAUSING ISSUE CX GOING TO HAVE DRAIN HOSE MOUNTED UP UNDER THE SINK AND IF ANY OTHER ISSUES SHE WILL CALL.
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/22/2023
"cx complaint of cooktop beening cracked,checked unit to find cook top had few cracks in it ,stemed from a thermal event that occurred on the under side of cooktop replaced coo top tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Akron, PA 17501
Justin L.
Job Details: 06/22/2023
Cx compaint unit not heating. Was able to access and checked incoming voltage. Found L1 to N is 120.3 VAC L2 to N is 8.34 VAC and L1 to L2 is 64VAC. Checked outlet to confirm and found same. Cx will need an electrician to correct issue. All fuses had continuity and element had 9.6 Ohms. Unit checks good no further work needed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/22/2023
"replaced acu, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/22/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the compressor to be defective. Compressor was drawing 14amps and then dropping down to 6-9 for a few seconds before clicking off. Ordering compressor drier and coupler, cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W11557425 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Highland, MD 20777
Robert L.
Job Details: 06/22/2023
"replaced all LEDs with updated 3dot LEDs per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near York, PA 17404
Fred G.
Job Details: 06/22/2023
cx complaint unit sometimes doesnt lock and unit wont start. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i found unit is working as design. cx is a senior citizen and need explained to how to operate unit. unit checks good.
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Sterling, VA 20164
Jason A.
Job Details: 06/22/2023
CX complaint DRYER doesnt always start. Found that when START is pressed sometimes the LEDs scroll & stops at DAMP even when START button is pressed & stops. Dryer doesnt run. Fabrics burning hot & sensor dry doesnt work - unit keeps running. Dryer has to be run on timed dry. Found no error codes. Measure moisture sensor at J13 red blk. Reads open & 1.8M to 2.3MegOHMs when shorted with a damp towel or damp finger. Called techline. Per techline check for damaged harness or short to grnd. BLK or RED to chassis grnd open. Checked harness no visual damage. Returning tech: compare J13 measurement before & after harness is replaced. SR: 7736692095 > JJ; ordrng 1 WPW10414398 (temp encoder) and 1 W11627508 (ACU) and 1 W11627560 (main harness)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details: 06/22/2023
CX complaint OVEN temps too cold. Checked diagnostics no error codes & recorded MW=81F & Oven=75F internal temp sensors. Checked line voltage at conduit box l1=122VAC / L2 122 / 240 VAC total. Called techline. Same SR: 7736663813 Recommend: repeat temp log+avg & adjust calibrate value replacing main harness if new parts did not correct issue. Repeated temp log & avg. The process took over 1.5hrs! to get avg!!! Lowest temp recorded was 336F & oven sat there for over 15minutes. Called techline to report & update. Same SR > JJ; ordrng 1 W11659368 (Main harness) and 1 W11545804 (bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Baltimore, MD 21209
Drew B.
Job Details: 06/22/2023
cx complaint thaty unit is not dispencing ice and had extended wrrnty while looking at unit cx was trying to find it.. and when i infromed her she needed to provide proof or pay nbefore work is done.. will need dispatched over correctly cx doesnt want to pay currently but will look into their papers to find where it is. infromed i had to move on.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA 20148
Demonte S.
Job Details: 06/22/2023
Inspected the unit. Found that the cx is saying that the Freezer Door has a Dent. Checked the Door. Door has a Dent at the Top. Installed new Door. Heated the Door Seal. Door is Sealed. Tested the Dispenser. No leaks. Unit is working as Designed. ; used 1 LW10904379 ( DORFIP ( Cx had door already)) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/22/2023
Cx complaint unit is leaking from extension hose removed and checked hose reseated and adjusted the clamp tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/22/2023
replaced all parts tested nad calibrated unit works as deisgned
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Lloyd B.
Job Details: 06/22/2023
Cx complained the unit did not operate. Inspected the unit and found no display or oven lights. Disconnected the ui and reconnected and an error code appeared of miswired unit. At the control there is a proper 240vac and at the junction. Installed new control and console and the oven lights now work and there is a display. Unit is working as designed. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Alexandria, VA 22314
Leon
Job Details: 06/22/2023
cx complaint was a message would pop up about a fuse unable to confiremed the issue checked error codes the only error was from 2020 about the UI i put the unit on 550 waited arounf for about 30-40 mins and nothing happen. cx said they would record it next time it happens and call back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 06/22/2023
"Cs unit is not cooling, confirmed complaint.I found the compressor tripping the over load device. Unit will runs for about 3sec and shuts down pulling 859watts. Unit needs a new compressor.Quoted customer but denied repairs.Collected for svc call. Advised quote is good for 30days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Alexandria, VA 22307
Leon
Job Details: 06/22/2023
cx complaint was unit wasnt dispensing water confirmed the issue when i got into cx house water was dispensing great with a good flow then i tested the ice maker IM filled with water with no issue took the filter out put fitler back in no change everything was still working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 06/22/2023
Replaced vent and tested unit.Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/22/2023
cx complaint unit not filling with water. inspected unit and verified complaint. f8e1 error stored. water suppy is good. found cold valve not opening and getting 120v. ordering valve. called office to see if we could get it from a techs v/s since its on b/o. advised cx we will call to schedule return once we know when we can get the part. quoted 337.07 paid in full with c/c; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bryans Road, MD 20616
Shane B.
Job Details: 06/22/2023
"cx complaint is the filter door falling open. cx said the clip on the door broke off, he replaced the filter door himself but it wont stay in place. confirmed complaint. replaced door with preIDed part but it didnt hold any better. put original door back on. i found if door was pushed very hard it would catch and stay. adjusted the clip and door now stays tightly. unit is working as deisgned. cx paid serivice call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 06/22/2023
Cs unit is not washing dishes.I was able to confirm complaint. Found error codes f7e1 no heat.Also the washmotor is not turning on. Dw is in a bad spot and I cant get out without damaging anything. Customer will get unit out and call us back.Ordering control and heater and returning with sump/motor.; ordrng 1 W10518394 (heater) and 1 W11305308 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/22/2023
came out to resolve the issue. disassembled the unit as needed. repalcedd all parts and put the unit back together. pressure test. unit passed. vac the system. added r134a to the system. unit is running as desifgned.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Lexington Park, MD 20653
David J.
Job Details: 06/22/2023
"Arrive today and inspected unit. Explain to customer that this unit is coming up as out of warranty since 2020. She has a purchase receipt with the incorrect appliance on it and it was just delivered to her on 6/3/23. Call trade care just to verify and they also verified that this unit was probably purchased used and fixed and then re-sold as a new unit. Customer was under the impression that this unit was new. Customer is taking care of this with the person who sold it to her, no work was done on this unit. No money was collected job complete"
We serviced a
JENNAIR RANGE
Model JES9800BAS
Near California, MD 20619
David J.
Job Details: 06/22/2023
Cx complaint console will not allow any buttons to be pressed. Arrived today and verified complaint. Found unit needed a new control and console. Disconnected power and removed console. Using new one I added a new control and installed all switches and lights. Re installed all parts and tested. All features are now working properly. Placed unit back and attached vent hose to unit. Unit is now working as intended and Cx paid in full. Job complete
We serviced a
KITCHENAID FREEZER
Model KSRK25FVMK01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/22/2023
Wrong part ordered. Ordering correct one (WPW10210789).; ordrng 1 WPW10210789 (control board)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near Bowie, MD 20715
Alexander D.
Job Details: 06/22/2023
"cx complaint unit still givingn f9e1 error. inspected unit and verified complaint. f9e1 and f7e1 errors stored. found water left in unit, pressed cancel and water did not drain. found drain house routed around the base causing kink. cleared errors, unkinked drain hose. tested unit, now draining good and no errors came back. unit is now working properly. if cx calls back, send tech with sump asm(W11416363)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Michael E.
Job Details: 06/22/2023
"CX complaint: frosting in FC. Tested and verified cokmplaint. I found the FC door gasket track is too loose to hold a gasket. Also, axle bar hanging due to clip failure. Ordering FC door and clip. CX will contact us when door arrives. Cannot reschedule due ton AIG.; ordrng 1 W11104482 (dor-fip) and 1 W10852685 (clip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ00
Near Waldorf, MD 20601
Shane B.
Job Details: 06/22/2023
installed ordered parts. verified gasket is sealing. tested ice dispensor and it is working properly. scheduled pick up of old door for 6/26.
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/22/2023
"Burners too high, getting too hot. Adjusted all burners . Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Lusby, MD 20657
David J.
Job Details: 06/22/2023
"F7e7 motor unable to reach target rpmF0e5 off balance load F0e3 overload Cx complaint unit leaked into pan. And was not working properly. Arrived today and found no water anywhere. Cx cleaned up water so I couldnt find anything. Saw under unit was looked like water leaked from drain line on side of unit. Pictures in Sd pics. Placed unit into diagnostic and found error codes above, cleared codes and ran test cycle. Unit completed cycle no leaks and no errors, ran factory calibration and had no errors after. Made sure all lines are tight and placed unit back into position. Tested in diag cycle one more time and still no leaks, completed cycle and had no error codes. Its possible drain line was not properly attached which caused a leak while draining. Found no issues on this unit. Unit is working as designed job complete"
We serviced a
WHIRLPOOL DRYER
Model gew9250pw1
Near Baltimore, MD 21209
Drew B.
Job Details: 06/22/2023
replaced and cleaned best could off the heater.. and now heats and checks good. cx pif
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Fairfax, VA 22030
Richard B.
Job Details: 06/22/2023
"CX complan Fridge not cold. Inspected unit and compressor hot to touch , Blowing cool air but not freezing. Will need sealed system work , 3 count . Will also need filter head changed , Due to low water flow. Checked flow with filter and without , same but with bypass it is great. All parts in stock. CX paid in full , Further work needed, RBt; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (stub) and 1 W11346623 (filter head 64.71)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Lorton, VA 22079
Richard B.
Job Details: 06/22/2023
"CX complant. Ice is not working. Inspected unit and found ice maker failed , Will not rotate when cycled. Ordering ice maker. Further work needed. Not in stock , RB; ordrng 1 W11548540 (ice maker)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Dumfries, VA 22025
Richard B.
Job Details: 06/22/2023
"CX complant, IOven locked. Prior diagnosis found unit needs console , control , latch , sensor and top vent. Installed all and tested unit. Working as designed. Job completed, Left top vent with CX as it has model and serial number tag, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Woodbridge, VA 22192
Richard B.
Job Details: 06/22/2023
"CX complant, Washer dosent have cold water . Inspected unit and found no error codes in diagnostics , found hot and cold valves seized open. Unable to shut off. Closed water shutoff to house and checked water supply lines. Cold was hooked to hot and visaversa . Changed supply lines to correct cold to cold and hot to hot. When starting a wash cycle the tap cold is cold and when starting a wash cycle the hot is hot. No leaks, Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details: 06/22/2023
cx complaint problem with element. arrived installed part ignitor is no longer cutting off and working intermittent. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near York, PA 17406
Fred G.
Job Details: 06/22/2023
"cx complaint unit makes noise and is leaking oil. inspected unit and found no saved error codes. ran auto test and found noise while spinning and agitating. lifted unit and found oil leaking from gearcase. unit needs gearcase, drive pulley, belt, and a 2 call count. once approved please reach out to cx and set up a return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Skyline View, PA 17112
Cody H.
Job Details: 06/22/2023
"CX complains unit is making a loud noise during spin cycle. CX shared video of noise, unit seems to be making noise from being slightly off balance. Unit shows no error codes and unit is making noise from drain hose movement only during diagnostic testing. Was able to remove excessive slack and minimize noise. Ran unit through quick cycle with load, unit is still cavitating but at a much lesser rate. Called techline and spoke to Brandon SR# 7736690675 who said beyond what was done to reduce noise, no parts or adjustment can be done. normal operation. no further work needed. CX EMAIL CONFIRMED"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/22/2023
Cx complained the unit leaked. Inspected the unit and found the leak from the seal on the sump and evidence of water on the floor under the unit. Service declined. Job complete. PLEASE CHANGE PAYMENT TO 120 AND NOT THE FULL AMOUNT