We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Rockville, MD 20855
Julian H.
Job Details: 05/17/2022
GOT HERE cant find anything wrong with the way cooktop is working tried all burners and responding properly no error codes found Cx states that after replacement of module unit didnt work for a day then started to work again checked power on the back 240vac Austin 7733677606 states it could be a loose wiring on the back or a misswire checked all wirings on modules and are secured when I loo on the back found a copper wire installed between Neutral and Ground this could cause unit to loose Neutral per previous conversations with Tl this type of units need to have all connections separated removed pc of cooper wire tested and working fine
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ0
Near Wilson, NC 27893
Ronnie B.
Job Details: 05/17/2022
"cx still refuses to pay service call and labor called office spoke with jersey, advised to move on"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Winchester, VA 22602
Ricky E.
Job Details: 05/17/2022
"replaced element with the rework kit, verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Centreville, VA 20120
Demonte S.
Job Details: 05/17/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Door has Chips in the Paint. Checked the Door. Found paint is chipping on the right side by the Door Handle. Installed new Door. Heated the Door Seal. Door is sealing. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL1
Near Olney, MD 20832
Julian H.
Job Details: 05/17/2022
"CX complaint about after a spring sound door falling hard found link supports broken replaced with VS and working properly; ordrng 1 8194001 (link), used 1 8194001 (link kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Manassas, VA 20109
Daniel J.
Job Details: 05/17/2022
no cooling fridge freezer fine removed evap large ice build up removed tested option one and two for testing heater nothing from heater ordering control heater and harness connection fully seated; ordrng 1 WR55X30889 (harness) and 1 W11562215 (heater) and 1 W11594670 (control with overlay)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/17/2022
high side make a load bang and stopped heating and its making load noises while running will need cap diod and cap. ordering parts; ordrng 1 W11433684 (trans former) and 1 W11222648 (diaod) and 1 W11335495 (cap)
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS1
Near Washington, DC 20037
Mitchell H.
Job Details: 05/17/2022
cx co0mplaint tub seal is falling off after last tech left. re installed gasket and unit is good to go. no parts needed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Danny R.
Job Details: 05/17/2022
no show called offcie waited 12 mins; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Mount Airy, MD 21771
Brian R.
Job Details: 05/17/2022
cx complaint is lights are dim. unit is O-O-W and cx knows. found bad light under icemaker. replaced from stock and now unit checks. cx paid in full. job complete.; used 1 W11462342 (LED Light Module) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/17/2022
Installed doors but waterline is leaking at fitting. Will need to return with fitting.; ordrng 1 WPW10277958 (Fitting) and 1 WP2300868 (Fitting)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 05/17/2022
cx complaint is one day the unit just shut down and turned off. wont power back on. have 120 at wall and to control. no green light at control and UI dead. wont teke code either. unit will need parts to power unit back on and to test more. as soon as approval is given and parts are in office will schedule.; ordrng 1 W11419171 (Control) and 1 W11478526 (PANEL-UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Dayton, MD 21036
Robert L.
Job Details: 05/17/2022
"upon arrival cx said they cancelled call thru whirlpool last night, calncel call"
We serviced a
WHIRLPOOL DRYER
Model PYET244AYW
Near Mount Airy, MD 21771
Brian R.
Job Details: 05/17/2022
no answer at the door. called office and advised they canceled but didnt call in. they will reschedule.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Baltimore, MD 21230
Shane M.
Job Details: 05/17/2022
installed center support. unit working properly.
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW00
Near Randallstown, MD 21133
Keith H.
Job Details: 05/17/2022
cx complaint is unit not cooling again inspected unit and found the evap over forsted again will need new control box cx will call back if wants repaired again W11382529 control nox
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Virginia Beach, VA 23456
Carl A.
Job Details: 05/17/2022
"cx complaint of freezer door not closing,checked unit to find that rails are binding casueing door not to close correctly ordering parts for repairs; ordrng 1 W11489993 (RAIL) and 1 W11489994 (rail)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Centreville, VA 20120
Demonte S.
Job Details: 05/17/2022
Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/17/2022
"Replaced housing, cover and reset spring on adjuster. Unit is now repire and is working properly. Job is completep"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/17/2022
replaced latch tested unit now working
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Gaithersburg, MD 20882
Julian H.
Job Details: 05/17/2022
CX complaint about unit just giving error F7E1 tachometer not detecting speed inspected and found that motor is not moving just makes a buzzing sound tested actuator and is moving back & forth when selected spin or agitation tested windings on motor and gave me 4.8oh according to svc manual need to be between 5-9.8oh little low ordering cap as well; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bel Air, MD 21014
Neil H.
Job Details: 05/17/2022
replaced the fc door unit checked good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Indian Head, MD 20640
Robert A.
Job Details: 05/17/2022
Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I checked the control board and found the wire connector from the UI console was not connected. I connected the UI console wire to the control board and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/17/2022
Cx complaint is that the unit is leaking water from the RH side. Upon arrival I found that the return line on the compressor was wet and the insulation around it was saturated as well. I spoke with MM and I will bee ordering the SS repair. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11393142 (Compressor) and 1 W11109499 (Drier) and 1 W11291123 (Evap RC) and 1 W11099748 (Evap FC) and 1 W11548259 (Condensor) and 1 W11575001 (3 Way Valve) and 1 3callCountSS (3 call count SS Repair.)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Newburg, MD 20664
Robert A.
Job Details: 05/17/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Centreville, VA 20120
Demonte S.
Job Details: 05/17/2022
"Inspected the unit. Found that the cx is saying that the Dishwasher will stop in mid cycle. ( Cx had the Dishwasher running once I arrived. Time left was 16 mins on the cycle. ) Checked power to the unit. I'm getting 122.1 volts. I then ran Service Diagnostics on the unit. Error Codes are F-E- = No Error Codes. I then ran a Service Test on the unit. Unit didn't stop. Advised that the cx makes a video of this issue before calling use back. Cx is to show the panel and how the dishwasher is loaded. Pre I.d. Control Board =W11305308 , O.w.i. =W11084121 Vent = WPW10469574, & User Interface = W11368911. Don't go without parts. Cx paid for the Service Call by Card. Cx is paid in full."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Sykesville, MD 21784
Justin S.
Job Details: 05/17/2022
replaced the sump and ran the automatic test cycle. passed without any odd noises. ran the unit and dont see the unit leaking. the unit i snow good
We serviced a
WHIRLPOOL FREEZER
Model KRFF707ESS00
Near Ocean City, MD 21842
Michael E.
Job Details: 05/17/2022
"CX complaint: unit went no cool until reset. Tested and verified complaint. RC at 39, FC at 27 and IB at 27 degrees. IB fan has a rough sound and very low airflow. Ice dispense auger is seized...powers up but does not turn. Evap was clear with healthy frost pattern. FC thermistor was reading 4.3 kolms at 40 degrees. Evap harness, auger motor and IB fan needed if approved. CX would like to look at new units before deciding on repair. Job is complete. Saved quote"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Harrisburg, PA 17109
Marc M.
Job Details: 05/17/2022
"cx complaint unit not drying items. inspected unit and found that the belt is broken and idelr pulley heavily worn. drum no longer rotating. unit will need parts; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Selbyville, DE 19975
Michael E.
Job Details: 05/17/2022
"Replaced element as per previous diagnosis. Tested unit and it is jnow working properly. Job is complete; ordrng 1 W11537778 (element), used 1 W11537778 (element) from stock"
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, MD 20619
Robert A.
Job Details: 05/17/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Frederick, MD 21701
Brian R.
Job Details: 05/17/2022
cx complaint is part or the lock broke. checked unit and strike broke. replaced strike and tested unit and unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20708
Israel R.
Job Details: 05/17/2022
Customer complaint unit is ligthing the top of the refrigerator and the freezer. I found both lights are out. This light are really hard to take out but is getting power no light. Ordering two lights. Send IR if possible.; ordrng 2 W11520324 (Light)s
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Centreville, VA 20121
Robert W.
Job Details: 05/17/2022
"Replaced Door gasket, thermostat and paint unit tested and is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Queenstown, MD 21658
Emmanuel R.
Job Details: 05/17/2022
"Cs washer tries to start a cycle fills with water then humms and shuts off displays error code. I found error code F1E2 drive motor over volatge, it doesnt complete automatic test mode, it fills with water but when it gets to the drive motor it just humms but doesnt spin. I took the belt off and spun the motor by hand and it isnt seized, electrical fault. Ordering drive motor and capacitor incase its needed.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Cockeysville, MD 21030
Justin S.
Job Details: 05/17/2022
replaced the ice maker and the unit still doesnt fill. found cx water off and the tapping valve installed down. when cx turned the water on it started leaking. tested the ice maker again and it still doesnt fill. found 120vac to the valve. resistance is open. replaced the valve and tested. the unit now activates the valve but the line also has a leak so cx needs a plumber to replace the plumbing valve and line to the unit. the unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Emmanuel R.
Job Details: 05/17/2022
"Cs unit doesnt finish a cycle, it goes from soak to wash multiple time, found error code f1e1 control fault. Checked connection and didnt find any loose wires. Control is lossing communication, Replaced control and tested unit. No more error codes and passed automatic test cycle multiple times. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Selbyville, DE 19975
Michael E.
Job Details: 05/17/2022
Replaced the bearing ring as per previous diagnosios. Tested unit and it is now workiung properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Winterville, NC 28590
Ronnie B.
Job Details: 05/17/2022
"removed and replaced heater element, tested, confirmed no leaks, unit works as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Boyce, VA 22620
Ezra M.
Job Details: 05/17/2022
"unit powered on, will not shut off, will not start cycle. acting like it will start, with lights, but not doing anything, cannot cancel cycle with power button. unplugged unit, no change. can change cycle options. there is an issue with either the control, console or lid lock, or combination there-of. will order all 3,; ordrng 1 W11561182 (fascia) and 1 W11481108 (control) and 1 W11394572 (lid latch)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Dayton, MD 21036
Robert L.
Job Details: 05/17/2022
"installed updated heater per TSP and s-17304, install floor was build up cx removed unit and added plywood and reinstalled, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Millville, DE
Michael E.
Job Details: 05/17/2022
"Parts ordered were not the parts intended. I intended whole door and hinge recievers but both were incorrect. Inner door liner has lost paint since installed due to the defect. Right hinge tilts inward and causes the door to rub the body which is rubbing off paint. Reordering inner door, both hinges, retainer, Bothe hinge recievers. When i had the door apart i did not see anything that would cause this problem. Unsure if the problem is from door or recievers which may be contorting the hinges. On repair visit try changing recievers first, then test door, if new liner is put on before problem is resolved then it will scratch the new liner. Cannot rescheduled due to SO parts; ordrng 1 WPW10292008 (liner-door) and 1 WPW10335434 (hinge-door) and 1 WPW10335433 (hinge-door) and 1 WPW10272329 (hinge-recv) and 1 WPW10272328 (hinge-recv) and 1 W10340464 (retainer)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 05/17/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Glen Allen, VA 23060
Gill G.
Job Details: 05/17/2022
found right side of heater not secured tight enough. tightened nut on heater. tested. checked for leaks. found small leak coming from water inlet assembly due to securing nut not being tight enough. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Yorktown, VA 23693
Jason T.
Job Details: 05/17/2022
"Cx complaint, not cooling properly in the fridge, temperature tested at 44 fridge 4 in the freezer. Ran factory diagnostic test, found unit set to adaptive defrost control, changed to manual 8 hr defrost, verified proper air flow, cooling-freezing...working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Montpelier, VA 23192
Jerod R.
Job Details: 05/17/2022
"tested unti found unti had no cold water function, found unit had harness to cold valve disconnected"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Norfolk, VA 23505
Jason T.
Job Details: 05/17/2022
"Cx complaint, terminal block connection loose, found set screw broken off. Installed pre-i'd terminal block kit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL OVEN
Model KEBC101KSS06
Near Travilah, MD 20854
Roberto I.
Job Details: 05/17/2022
"Cx complaint door not closing.Inspected door, found hinges out the receivers. Removed and reinstalled door, it worked ok. Tightened handle and all the screws around the door liner. Collected 120 with check #2189"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/17/2022
"CX complaint no ice. Inspected icemaker, found water inlet separated from the body and shaft out of place. Replaced and cycled icemaker, it didn't fill. Energized valve, it didn't open. Water supply ok, confirmed 120V supplied to the valve by the icemaker. Replaced inlet valve and tested icemaker again. It cycled and filled ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Easton, MD 21601
Emmanuel R.
Job Details: 05/17/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778. Installed element, coudlnt test the unit. The power cable is disconnected, Cs he needs to fix the wiring."
We serviced a
KITCHENAID RANGE
Model KFEG500ESS4
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/17/2022
Cx complained the element would stay on high. Inspected the unit and found a bad switch. Unit needs new switch on the front right.; ordrng 1 W10857622 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilson, NC 27893
Ronnie B.
Job Details: 05/17/2022
"removed and replaced door switch and light assy, unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 05/17/2022
cx complaint units door gasket is fraying. inspected unit and found door gasket is ripped and falling apart. orxering 1 (W10906683) and will use the adhesive on return vist. scheduled cx for 5/20.; ordrng 1 W10906683 (seal-door)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 05/17/2022
CX compalit is MW no heat. Inspected/tested unit and verified complaint. During inspection i found MW had a faulty magnetron. Replaced magnetron from pre-id. Put unit back together and retested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFW2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/17/2022
Cx complaint is that the dispenser is not dispensing any rinse aid. Upon arrival I found that the detergent door opens correctly but the rinse aid is not dispensing. I also found that the adjustment knob does not stay on its setting. I am ordering a dispenser. Please contact cx when the parts are available to scheduel the retrun visit.; ordrng 1 W10861000 (Dispenser)
We serviced a
MAYTAG WASHER
Model MTW5740TQ0
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/17/2022
"loud grinding noise from machine bottom when trying to spin. coupler spins by hand, drain pump seems to be moving properly. basket does not move in spin. found damage to balance ring and tub ring, agitator cam is in pieces around agitator bolt, agitator bolt siezed in place. cannot complete diagnosis to check clutch and basket connections. cust wants to explore options before continuing."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/17/2022
came out to resolve the issue with the special project involving the dishwasher heating element. disassembled the unit as needed. replaced the element. put the unit back together and reinstalled the unit in the slot. unit is running as designed.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Locust Hill, VA 23092
Lucas R.
Job Details: 05/17/2022
"cx complaint no cool, checked unit found fc evap covered in ice, fc not defrosting, def thermistor @ 11k ohms from control on arrival, fc thermistor @ 17k ohms, removed fan assembly, both thermistors reading same resistance of 7.29 k ohms in ice water, called techline spoke with rit, advised to run test 38, no voltage to heater, ran test 120 vac to heater, call dropped, called back spoke with austin advised to replace main control sr7733676742. quoted cx part WPW10675033 198.68, labor 110.00, shipping 15.00, cx unsure if repair at this time, and contacting w.p for auth."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details: 05/17/2022
"Confirmed cx complaint unit making buzzing noise. Found malformed grommets causing unit to vibrate. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wilmington, DE 19810
Taylor F.
Job Details: 05/17/2022
Replaced element per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Carrollton, VA 23314
Justin W.
Job Details: 05/17/2022
"cx complaint unit just drains and beeps. f8e4, f8e2. checked unit to find unit is sitting on subfloor unable to remove. unit needs to be leveled properly and drain pan dried up. unit will wwork once it is leveled properly. tested unit went through all cycles properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Parkton, MD 21120
Justin S.
Job Details: 05/17/2022
the freezer door switch is not turning the lights on and off when activated. the unit needs the door switch; ordrng 1 W11396033 (freezer switch) and 1 W11384469 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Baltimore, MD 21215
Keith H.
Job Details: 05/17/2022
cx complaitn is unit not cooling inpsected unit and found the evap heavily overfrsoted will need harness for defrost. cx paid in full 2 count job; ordrng 1 W11545823 (harness)
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Kenton, DE 19955
Jonathon C.
Job Details: 05/17/2022
"cx complaint, loud cracking noise when running cycle, and odor during wash. tested unit, unable to verifiy any abnormal noise. requested a test load from cx. did not have one available. told cx i was unable to verifiy issue, if we need to return for this issue we need to have a test load ready to go. job is complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 05/17/2022
"unit has weak sump ordered new sump, sump and heater will need to be changed out at the same time; ordrng 1 W11416363 (sump)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Wilmington, DE 19802
Taylor F.
Job Details: 05/17/2022
"Cx cancled at the door, cx will call to reschedule."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, VA 22153
Carl R.
Job Details: 05/17/2022
Door Hard to Open - Refrigerator. Mullion is not allowing door to open or close. Needs mullion.; ordrng 1 WPW10624451 (Mullion)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 05/17/2022
"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found that when the unit is plugged in, the drain pump starts and unit gives an F3E2 error code. Checked connections of the pressure hose both to the control and the tub. Made sure pressure hose was clear. Ordering control, cannot reschedule at this time due to FBO part.; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/17/2022
"replaced outtter tub tested and calibrated unit also replaced strike works as designed; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near ,
Tanner B.
Job Details: 05/17/2022
"Found the heater connection on control, reseated and tested unit . job comnplete"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS
Near Clarksville, MD 21029
Robert L.
Job Details: 05/17/2022
"cx complaint intermitten water and ice, seems to freeze, cx increeases temps and thaws, found icemaker fill tube frozen, found air elaking from ice chamber, replaced adapter and seals, added permagum to insulate tubing and opeing from ice chamber to RC, t45 filled icemaker, t56 E0,t57 01 passed, , cx to monitor temps and tape switch just in case, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Highland Springs, VA 23075
Gill G.
Job Details: 05/17/2022
cx complaint: unit drum is not turning. found drive belt slipped off of pulley. reinstalled belt. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 05/17/2022
cx complaint unit is leaking while filling. upon arrival cx stated unit is under 1year manufacturers warranty. advised cx to contact whirlpool to be dispatched properly. provided whirlpool cx care number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Quinton, VA 23141
Gill G.
Job Details: 05/17/2022
installed third rack tracks and middle rack adjuster kit. tested. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Middletown, DE 19709
Taylor F.
Job Details: 05/17/2022
"Cx complaint is unit making a grinding noise. Tested inspected an dverifed complaint. Found the hub stripped out, the washplate stripped out, and the belt, splutch, gearcase to be defective. Quoted cx for repair and cx decided to buy a new unit. Cx paid 120 service call by check. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Waldorf, MD
Robert A.
Job Details: 05/17/2022
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine but there no ice in the bin. The IM was in the off position and the fill tube was clogged with ice. I removed the ice and tested the IM. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Middletown, DE 19709
Taylor F.
Job Details: 05/17/2022
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the water supply line to be leaking where it connects to the DW. Tried to tighten the line with no sucess of stopping the leak. Cx will have to have a plumber replace the water line to the DW. Cleaned all standing water up off the floor, left the kickplate off and left the water off. Collected 120.00 Service Call by CC. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/17/2022
Cx complaint of unit constantly draining. Did confirm units in lock out due to low flow error. Units valve read proper resistance. Found unit has alot of soap build up. Instructed cx on soap use and also instructed them to clean washer with affresh
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Bear, DE 19701
Taylor F.
Job Details: 05/17/2022
"Cx complaint is gas company came out and shut the range off. Tested inspected and could not verify complaint. After speaking to the cx, found the burner cap was not on properly and the day of the incident, she had been using that burner for atleast 2 hrs. Had no CO reading with all burners on and oven. No gas leaks. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/17/2022
Cx complaint of poor wash quality. Did confirm and found units water valve fluttering causing it to not let enough waterand friction sleeves broken and on the floor. Will need to return with valve and sleeves.; ordrng 1 w106488041 (Inlet) and 2 WP8268961 (Friction sleeve)s
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Smithfield, VA 23430
Justin W.
Job Details: 05/17/2022
replaced heater per service pointer. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Justin W.
Job Details: 05/17/2022
cx complaint noise during use. checked unit to find no issues with unit. this visit was to cover the install and instruct of new unit. unit is working as designed went over correct detergent use procedure and loading procedure.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Hyattsville, MD 20785
Shane B.
Job Details: 05/17/2022
cx complaint is the interior light going out. cx said it failed a few weeks ago. he took bulb to home depot and they gave him a new one. he put it in and within days the bulb shattered when light was on. i found bulb shattered and stuck in the socket. found no other damage to the unit. ordering socket and new bulb.; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVM58
Near Nottingham, MD 21236
Neil H.
Job Details: 05/17/2022
cx complaint ice maker not working found 120vac to i/m no movement replaced and tested good.406.29 collected
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4205FZ3
Near Bowie, MD 20721
Shane B.
Job Details: 05/17/2022
"cx complaint is the unit not heating. cx said he heard no strange nosies, it runs quietly just does not heat. confirmed complaint, unit does not heat at all. outlet is properly wired and supplying 120vac. pulled unit down and removed cover. found tranformer is getting 110vac. unit heated a wet papertowel twice when testing. normal buzzing can be heard when unit heats. ran unit again. no buzzing, no heat. with no buzzing/heat transformer gets 117. i called techline they had me check magnatron. they said mag is beginning to fail. 7733673671. ordering mag. part is covered by 10 year warrenty. cx paid service call and labor.; ordrng 1 W10818686 (magnetron)"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Millersville, PA 17551
Drew B.
Job Details: 05/17/2022
cx complaint that unit is not dispencing ice.. i found the auger shaft coupling 3 prong piece is broken on not engaging in bottom of the ice bucket will need replaced to successfully dispence ice. call when in to reschd in wrrtny..; ordrng 1 WP2220458 (coupling) and 1 WPW10291905 (seal) and 1 W10852956 (spring) and 1 WPW10258544 (shaft)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Chesapeake, VA 23321
Justin W.
Job Details: 05/17/2022
cx complaint cooktop not sparking anywhere. checked unit to find spark module not getting voltage checked to find switches good. found wire broke on back 3 inches from module. repaired wire and replaced module tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Annandale, VA
Lloyd B.
Job Details: 05/17/2022
"Cx complained the door alarm did not go off. Inspected the unit and found the door switch was stuck closed. Removed the switch and was able to make it open and close, reinstalled and tested with the door open and the alarm now goes off and the lights come on. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG510S0HB1
Near Burke, VA 22015
Lloyd B.
Job Details: 05/17/2022
"Cx complained of preheating problems. Inspected the unit and found that it was cycling every few seconds during preheat before stopping at 205 degrees. At the dsi board, the valve rd to org is 221 ohms and from blu to org 218 ohms which is close to 216 ohms range. At the control, the sensor is 1320 ohms at 205 degrees also in range. Tech support says it may be valve or dsi board or gas valve but hard to determine because problem is intermittent SR7733674688"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Mineral, VA 23117
Jerod R.
Job Details: 05/17/2022
"tested unit found unit had bad adjusters , ordered ne adjuster; ordrng 2 WPW10546503 (adjuster)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Chester, VA 23836
Chris B.
Job Details: 05/17/2022
cx showed recite with ext warranty adcised cx to call ext warranty company
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Westminster, MD 21158
Justin S.
Job Details: 05/17/2022
cx says the unit is not illuminating the cooktop light. found the cooktop light is blown and cx is out of the 30 days. the cx is going to replace the light. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North East, MD 21901
Jonathon C.
Job Details: 05/17/2022
"cx complaint, unit does not wash properly. replaced sprayarm per prior diag, tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Magnolia, DE 19962
Frederick R.
Job Details: 05/17/2022
CX complaint is unit making loud noises. Tested unit and verified CX complaint. Unit would not agitate. replaced slider and clutch and unit was having same issue with loud grinding noise. Pulled gearcase and fouind oil coated around seal at top of transmission. Replaced gearcase and put unit back together. Calibrates and then retested. Unit is working properly. Also found drain pipe 18 inces down inside standpipe. Shortened hose to correct that issue. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near York, PA 17402
Drew B.
Job Details: 05/17/2022
cx complaint that unit is not closing door i found the upper rack is not align in the manifold tube causing the door to hit when closing showed cx on how to keep adjusters and now seals and checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/17/2022
cusomter complaint plastic have residue on them not all but most checked fault history none present ran diag 84 f no faults ran normal high temp only reached 94 f spoke with tech support sr7733672086confirmed water should be hotter going in spoke with customer stated the old one didnt do it plastic tub using condenstation dryinig where water will just shed off wont get as hot as this model customer will have builder turn up water temp unpleased as it is ruining her cups
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEM7
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/17/2022
"Cx complaint random water leak from bottom.Inspected unit, tested again water dispenser and icemaker fill, no leaks. Evap drain ok. Removed rear drain pan, found it cracked around drain tube connection. Replaced pan using pre id part. Unit good to go. Collected 95.93 with check #275"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Carlisle, PA 17013
Fred G.
Job Details: 05/17/2022
"cx complaint unit had dents on RC, and FC doors and RC door handle is scratched. inspected unit and found 2 dents on RC door and a big scratch on RC handle. FC door is also dented in the center twice. called TL (SR7733672071) due to the amount of damage on unit. TL recommended to replace both doors and handle and name plate. ordering both RC, FC doors, RC handle, nameplate, buttons for the holes. cx is aware for the 4-6 week delay and doors will be shipped to there house. they will inspect doors for damage and call once they are in.; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 W11459378 (ss handle) and 1 13109223SQ (dor-fip ss) and 2 WP67001130 (button- pl)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22314
Eric W.
Job Details: 05/17/2022
cx needs after 12 nooon try and make last stop cx complant of no water no ice removed filter and got water out of unit unit needs new filter head cx paid in full; ordrng 1 WPW10238123 (filter head)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 05/17/2022
cx complaint unit is leaking from left front corner. also unit is making a loud noise while using heavy buty in a spin cycle. inspected unit and entered it into diag and found 0 error codes. ran unit through a manual high speed spin and heard no noise. ran a auto test with no water leaking. dispensed all water valves in manual mode with no leaks. recalibrated unit . I did find the unit was not level. leveled unit and tested again. unit is working as designed