Service History 231 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Frankford, DE 19945

Michael E.

Job Details: 08/28/2023

"CX complaint: crackling sound. Tested and verified complaint. I found the sound was coming from the label on the power cord. I secured the label, testede unit and it is now working proeprly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Lancaster, PA 17603

Justin L.

Job Details: 08/28/2023

Was able to access unit and replace parts. Calibrated and tested good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampstead, MD 21074

Brian R.

Job Details: 08/28/2023

cx complaint is unit shakes and moves all over and tub shakes bad. found code F5E4. cleared code and ran auto test. unit filled and drained and this time only hummed and wouldnt shif or spin and flashed F6E1. drum spins free. cant get into test now or run tests. unpluged a bit then powered unit back on and tried to run a drain and spin and sense light keeps flashing and unit wont start or do anything. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11396716 (Suspension Rod Kit) and 1 W11513246 (Control) and 1 W11513248 (Lid Lock just in case)

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Aspen Hill, MD 20906

Brian F.

Job Details: 08/28/2023

"Cx states frost/ice in FC, inspected and confirmed. Found gap in both gaskets caused by loose upper hinge plate. Cleared frost/ice from FC, tightened hinge plate, gaskets now sealing fully, unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Chesapeake, VA 23325

Zachery R.

Job Details: 08/28/2023

"cx complaint dryer is running too hot, checked unit, come to find vent covers not allowing airflow. adjusted covers, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Newport News, VA 23602

Lucas R.

Job Details: 08/28/2023

"upon arrival compressor no loger running, verrified 120 vac to compressor, replaced compressor and drier, vacuumed and charged, low pressure at -6' hg, frost forming, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSS6

Near Hughesville, MD 20637

Leon

Job Details: 08/28/2023

cx complaint upper dish rack is falling and door not closing. confirmed issue found damaged adjusters. installed preID adjuster and rack now operational. noticed damage to both sides of upper dish rack tracks ordering 2 new upper rack tracks.; ordrng 2 WPW10195623 (upper rack dish rack track)s

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, PA 17356

Drew B.

Job Details: 08/28/2023

"cx complaint that unit not oturning on the timer and ofudn the knob will round and not engage on the timer stem the unit also then will start if you move the pts konb over to timer to engage and works, the unit will need the timer but the knob as well for complete repair being rounding internal on the stem.. call to reschd when knob is in and return to do repair together..; ordrng 1 W11675852 (knob)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/28/2023

"cx complaint is the unit not running cycles and displaying F7E1. i checked for codes and found no codes saved. basket spins freely by hand. i ran a service cycle. unit completed the cycle with no issues. agitated and spun properly.tach sensor works in diagnostics. i inspected under unit and found nothing out of place. suspension is badly worn. issue is most likely in the harness. cx mentioned frequent power outages and control did not save any codes. control might be an issue as well. quoted for suspension, control and harness. cx paid service call and is going to contact whirlpool to try to get an auth#.; ordrng 1 W11396716 (suspension kit) and 1 W11591637 (harness) and 1 W11543998 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Denver, PA 17517

Cody H.

Job Details: 08/28/2023

CX complains unit top rack is not sitting correctly and is causing the top spray arm to not function. Found unit rack adjuster to have failed and needed replaced. Was able to replace with prei.d part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED. CX COVERED BY P&L auth.

We serviced a

WHIRLPOOL DRYER

Model Wed5100hw2

Near Long Neck, DE 19966

Michael E.

Job Details: 08/28/2023

"CX complaint: Unit not heating. Tested and verified complaint. We were only getting 120vac to heater. Same at terminal block. When i wiggled plug, 240vac restored. I advised CX to have a licensed electrician look at this. Loose conbnection in receptacle, receptacle wearing out or bad plug. Unit is working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Owings Mills, MD 21117

Marc M.

Job Details: 08/28/2023

"cx complaint unit making loud grinding noise from somewhere behind unit (cx couldn't strictly identify the source). inspected unit and pulled out onto floor mat to remove rear panel. did find where the suction tube had contacted a metal harness clip and would vibrate. more significant, found where the condenser lines were loosely crossed (took pics) and vibrating heavily during any motion of the condenser fan or compressor. was able to bend all compressor and condenser lines out of the way to reduce noise. unit appears to check good at this time. documented file on Service matters"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Essex, MD 21221

Shane M.

Job Details: 08/28/2023

"cx complaint the unit isnt cooling. found double sticker on control, also found brown wire pulled out harness. ordering control, evap harness w thermistor.; ordrng 1 w11650659 (heater harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Newport News, VA 23607

Justin W.

Job Details: 08/28/2023

replaced thermistor tested unit working as designed. advised cx to monitor for further issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/28/2023

Unit with stripped auger motor for dispenser ordering motor dispenser and separator as it cannot be removed; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Fork)

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Hampton, VA 23666

Lucas R.

Job Details: 08/28/2023

"cx complaint unit not heating, checked unit found loose connection r wire at element, reseated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, VA 20181

Richard B.

Job Details: 08/28/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs actuater , motor , capicator and splutch. Installed all and unit wont run. In calibration mode the unit dosent agitate or spin. In drain and spin spinning dosent happen either. Grease starting to show along with wear on gearcase shaft. Ordering lower harness and gearcase . OK to go without motor. RB; ordrng 1 W11376227 (harness) and 1 w1122082 (motor) and 1 W11454738 (gearcase.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hampton, VA 23651

Lucas R.

Job Details: 08/28/2023

"cx complaint no lights, checked unit found open bk wire in led harness, verrified 30 vdc at led assembly.; ordrng 1 W11527432 (led assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Leonardtown, MD 20650

Leon

Job Details: 08/28/2023

cx complaint washer not filling with water. checked error codes there were absolutely none. in diagnostic mode cold and hot water working fine. no damaged wires or disconnections.. cx only uses 2 cycles (casual and cold water wash) for every load. educated cx on proper usage and difference between cycles she refuses to change any settings and believes the machine should just work similar to her old unit. we did notice machine did not cut on every single time. ordering control; ordrng 1 W11603810 (control unit assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chester, VA 23831

John P.

Job Details: 08/28/2023

Install ACU unit working as a design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Essex, MD 21221

Shane M.

Job Details: 08/28/2023

cx complaint of a loud humming noise. found condenser bent on frame. tried benting lines on condenser & compressor but no sound difference. tried jamming insulation for tubing under condenser. no sound differences. cx will try to get unit replaced but ordering condenser w compressor R600a. 3ct.; ordrng 1 W10609393 (condenser) and 1 W11578570 and 1 W11506624 and 1 W11580057 (compressor) and 1 W11506619 and 1 W11578570 and 1 W11506619 and 1 R600a

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near York Springs, PA 17372

Sal R.

Job Details: 08/28/2023

"CX complaint is that the inside of the door is puncured / dented in several spot. I also found that the lower left side bin is not opening smoothly. I am ordering 1 RC Door (LW10668765) , 1 LH TracK (W11025586), Center track (W11652044), and 1 bin (W10860122). Unit is with in the 1st 30 days of ownership. I have informed CX that the door will take 6-8 weekds for direct ship to the home. CX will inspect door on arrivel and call into office to set a return date.; ordrng 1 LW10668765 (RC door) and 1 W11025586 (track) and 1 W10860122 (bin) and 1 W11652044 (track)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22306

Christian C.

Job Details: 08/28/2023

Installed heater. Heater comes on. Set temps to recommended.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Mayo, MD 21037

Davonte

Job Details: 08/28/2023

"cx complained middles burner was too hot. confirmed cx complaint. replaced spud-orfice,tubing gas, holder orfice.burner head and cap. unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 08/28/2023

cx comp unit will not make ice inps unit found fc at 0 degrees and rc at 38 found im full of of tested im im filled and dropped ice found im stalled mid fill unit will need im to complete repair called pwh spoke with chris satted im in stock; ordrng 1 W11548540 (IM)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC302ESS

Near Bowie, MD 20715

Davonte

Job Details: 08/28/2023

cx complained door gasket was torn. confirmed cx complaint. right door gasket was torn. replaced door gasket. used heat gun on seal. door now sealing as should

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/28/2023

"cx complaint is the unit not making ice in RC or FC and freezing food in the back of the RC. temps are set to recomended. prob shows 37/1. water dispensor works, flow is a little slow. E2 IM error code. ran harvest test. IM did not move at all. inspected FC IM, it cycled on its own and dropped a batch of ice. IM refilled with no issues. unit will need new RC ice maker. ordering 2 data loggerse to be placed in RC as well. temps are perfect right now but cx said unit is freezing food. schedule when parts are available.; ordrng 1 W11658802 (ice maker) and 2 datalogger (data logger)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17603

Justin L.

Job Details: 08/28/2023

"Cx complaint unit making noise. Was able to access unit and found idler and roller wear. Was able to replace with pre-id and van stock then test. Unit now operating as designed no further work needed; ordrng 2 WPW10314173 (roller (JL VS))s, used 2 WPW10314173 (roller (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Moseley, VA 23120

Joseph D.

Job Details: 08/28/2023

"Replaced door , unit now seals properly. No other issues found"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Marc M.

Job Details: 08/28/2023

cx complaint unit rusting and seperating at the spin basket seam. inspected unit and found rust has become costic to the stainless spin basket that is now oxidized and is comprimising the structural intergity of the unit. spin basket would be at risk of separating further and causing more damage to unit tub. will need spin basket replaced.; ordrng 1 W11513243 (spin basket)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Petersburg, VA 23803

John P.

Job Details: 08/28/2023

Found wire not seated on timer seated wire tester unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Reisterstown, MD 21136

Marc M.

Job Details: 08/28/2023

cx complaint unit will not conistently respond at ui and will power off at random. inspected unit and was only able to generate the display failure once. possible power supply issue between ui and control ribbon strip.; ordrng 1 W11040881 (panl-cntrl) and 1 W11545876 (control) and 1 W11192682 (display)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/28/2023

Cx complaint unit is not working properly inspected unit found the ice maker assy tested for proper use unit is making ice however slowly checked valve assy it is filling properly. Plenty of pressure at the water dispenser ordering ice maker; ordrng 1 W10873791 (icemaker)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP02

Near Great Falls, VA 22066

Simon

Job Details: 08/28/2023

CX complaints wall oven F2E1 ERROR CODE .inspected unit error code unable to clear replaced console .tested unit .unit works as designed . CX paid full SZ

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Charles City, VA 23030

Chris B.

Job Details: 08/28/2023

cx comp unit makes loud noises when in use insp unit conf cx c comp replaced idler and rollers tested unit wroking as desighned

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/28/2023

insalled ordered part. unit now looks and functions as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Quinton, VA 23141

Chris B.

Job Details: 08/28/2023

cx c comp unit will not drain insp unit found obstrus in dp replaced dp tested unit wroking as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near York Springs, PA 17372

Sal R.

Job Details: 08/28/2023

CX complai t is that the unit is not popping all the kernels in the bag (Please see SDQP's ). I was able to add time to pop more of the kernels . UNit is opperating as designed. Advised CX to pop popcorn for no less then 3:30 min per bag. Install and Instruct has been fulfilled.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/28/2023

Pre Authorization. Cx complaint F8E4 for water in tray found cx is not loading the dishwasher properly educated cx on proper loading tips and uses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT3L9SZYW00

Near Millersville, PA 17551

Justin L.

Job Details: 08/28/2023

Was able to access unit and replace parts. Watched as unit devolped frost pattern. unit now checks good no further work needed

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BB2

Near Richmond, VA 23231

Chris B.

Job Details: 08/28/2023

cx comp oven door will not open and close as desighned insp unit conf cx c comp found right side hinge had slipped out of the cabinet and hinge was shut opened then locked hinge replaced door tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadway, VA 22815

Danny R.

Job Details: 08/28/2023

instaled parts cbecksok

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Richmond, VA 23223

Chris B.

Job Details: 08/28/2023

"cx comp unit door will not lock isnp unit conf cx comp found strike not engaging lid lock replaced strike w11457841 from vs tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (stike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hampton, VA 23664

Lucas R.

Job Details: 08/28/2023

"replaced slides, leveled unit, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Hopewell, VA 23860

John P.

Job Details: 08/28/2023

"Install clamp on hoes CX to have unit installed by plumber; ordrng 1 Wpw10292152 (Clamp JP/VS), used 1 Wpw10292152 (Clamp JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 08/28/2023

"Confirmed cx complaint unit making small ice cubes. Found filter in unit restricted. Installed cx filter bypass, tested unit, unit working as designed. Cx paid 120 diagnostic."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23221

Chris B.

Job Details: 08/28/2023

replaced door lock tested unit calibrated cleared codes started load unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Brandywine, MD 20613

Shane B.

Job Details: 08/28/2023

cx complaint is the unit not cooling properly and not makinng ice. when i arrived unit was set on coldest setting in both sections. while checking temps IM cycled and refilled. i found bin is more than half full of ice. my temp prob shows 33/2. showed cx the temps and set them back to recomended. cx said unit goes weeks without making ice then starts working slowly. i replaced IM with preIDed part. cycled IM and it filled properly. unit is working as desgined.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, VA 23294

Thomas B.

Job Details: 08/28/2023

Cx complaint unit is not working properly inspected unit removed and replaced the center post bolt tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Windsor, PA 17366

Drew B.

Job Details: 08/28/2023

replaced control and tested no issues durning testing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 08/28/2023

Cx complaint unit is not working properly inspected unit plugged in would not come on removed and replaced the control tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL FREEZER

Model KFIS29PBMS03

Near Harrisburg, PA 17110

Fred G.

Job Details: 08/28/2023

"cx complaint unit is building frost on the left side of the FC. I found door was not closing correctly and door gasket is not sealing on left side. I tried some heat but gasket would not correct itself. gasket is behind inner liner. unit needs FC door and both sliders to correct issue. advised cx door ships to them, takes 8-10 weeks. once in they will call and set up a return visit.; ordrng 1 LW10341279 (FC door) and 1 W10625069 (right slider) and 1 W11668671 (Left slider)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Richmond, VA 23221

Chris B.

Job Details: 08/28/2023

cx c comp unit make grinding sound insp unit conf c xc comp can hear grinding noise coming from gear case ordering gaer case motor and belt did remove wash plate; ordrng 1 W10870912 (gear case) and 1 W11195390 (belt) and 1 W11222394 (motor) and 1 W10528947 (hub)

We serviced a

JENNAIR RANGE

Model JIS1450DP2

Near New Market, MD 21774

Ricardo S.

Job Details: 08/28/2023

"the cntrl panel is defective, re-order part, also order the ribbon wire. MR CHECK PART PLEASE; ordrng 1 W11043339 (panl-cntrl MR CK PART) and 1 W11025616 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 08/28/2023

Cx complaint unit is not working properly inspected unit found the sump is pumping around water normally and effectively. Cx has no rinse aid in reseivor also cx needs to cut on hot water before use bringing up to 120 degrees. Unit Now Functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Colonial Heights, VA 23834

John P.

Job Details: 08/28/2023

CX complain dishes not drying is instruct CX how to use unit and need of rinsing tested unit working as design

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Richmond, VA 23225

Chris B.

Job Details: 08/28/2023

cx comp unit will start to bake randomly even when unit is not in use insp unit conf cx comp found obstruction on back of control board replaced control tesed unit working as desighned called tech line

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/28/2023

adjusted ice door from getting ice stuck and melting .. job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Richmond, VA 23224

Chris B.

Job Details: 08/28/2023

cx comp unit will drip water into basket when unit is not in use insp unit conf cx c comp found obstruction in valve ordering valve W11165546 to complete repair; ordrng 1 W11165546 (valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Vienna, VA 22180

Jason A.

Job Details: 08/28/2023

"CX complaint FRIDGE no cool. Replaced compressor & condenser. Check for leaks with soapy water & run vac, Filled with 4.50 OZ R134al Unit has good running & equalise pressures. Good amp draw & is beginning to cool > JJ"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Doswell, VA 23047

Thomas B.

Job Details: 08/28/2023

Found sump not pumping water around cabinet however was coming on removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hanover, PA 17331

Sal R.

Job Details: 08/28/2023

CX complaint was that the unit would not start. I attempted to use the PTS and found play in the post. I accessed and replace tyhe PTS and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdw06

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/28/2023

Replace compressor unit cooling property but condenser fan blade rubbing on housing causing it to intermittently stop must replace fan blade and baffle when available; ordrng 1 W11438498 (Baffle) and 1 W11127829 (Fan) and 1 W11193484 (Blade)

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Vienna, VA 22180

Jason A.

Job Details: 08/28/2023

CX complaint DBL WALL OVEN F2E1 error code. Verified error code. Wont enter diagnostics & is persistient. Replaced console UI & set model JJW3830. Test both ovens heat. NO ERROR codes returned > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Richmond, VA 23237

John P.

Job Details: 08/28/2023

Change UI unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Vienna, VA 22181

Jason A.

Job Details: 08/28/2023

CX complaint FRIDGE RC iced up. Cleared all ice. Metal plate under evap is rusted & falling apart. Breaking up Clogged drain. Clear drain & test hot water drains fast. Test thermistors incl RC evap reads in spec ice water. Ran test 4 & followed RC & FC cooling test & verified fan is running. Set defrost type to BASIC 2. TSP for UI replacement to run fans longer doesnt apply. Prior to HRX40 but if CX calls back order & return with UI W11509095 > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/28/2023

Replaced filter head unit now with proper flow working properly no other issues detected

We serviced a

IKEA OVEN

Model IES790GS0

Near Hampton, VA 23669

Lucas R.

Job Details: 08/28/2023

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/28/2023

Leveled unit adjusted suction line of compressor unit no longer rattling working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harrisburg, PA 17112

Fred G.

Job Details: 08/28/2023

cx complaint unit leaks water fromt back right side when ice maker calls for water. Inspected unit and found fill tube for IM is frozen. i found fill tube is leaking from top of fridge. I found valve leaks due to the pressure from the frozen fill tube. unit needs fill tube and duel water valve to correct issue. scheduled cx for 9/1/23; ordrng 1 W11415785 (fill tube)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Charlottesville, VA 22903

Eric F.

Job Details: 08/28/2023

"Confirmed cx complaint unit vibrating excessively. Found wash tub stripped around drive shaft, drive shaft rusted. Quoted cx for labor and replacement, cx paid 120 diagnostic, not going to pursue repair due to high cost."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Conestoga, PA 17516

Justin L.

Job Details: 08/28/2023

Cx complaint fc light out. Was able to access unit and found ice build up in door switch had switch stuck in closed postion. Was able to clear ice and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Chester, VA 23831

John P.

Job Details: 08/28/2023

Find wire not fully seated on float switch seated wire tested unit working as designed; ordrng 2 Wpw10503548 (Retainer)s

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/28/2023

"moisture on gasket for freezer. set mullion to always on. turned on with test 35, tested J2 1-J2, 12.4 vdc. ordering mullion and user interface.; ordrng 1 W10806457 (rail-mulln) and 1 W11579559 (User Interface)"

We serviced a

KITCHENAID DISPOSERS

Model KUCS03FTPA0

Near McLean, VA 22102

Lloyd B.

Job Details: 08/28/2023

"Cx complained the unit did not operate correctly. Inspected the unit and found that the pulley spins, but is borken so does not move the chain gang. Unit needs new gear kit; ordrng 1 882699 (gear kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Monrovia, MD 21770

Ricardo S.

Job Details: 08/28/2023

"Replaced parts, reset power.. air flow on ice compartment cks ok, good air flow.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Vienna, VA 22182

Lloyd B.

Job Details: 08/28/2023

"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap cover and cover. Tested the bi metal and heater circuit and it tested closed. In diagnostics, the unit tested open. Unit needs new control and ui.; ordrng 1 W11566894 (user interface) and 1 W11595219 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS4

Near Monrovia, MD 21770

Ricardo S.

Job Details: 08/28/2023

"Replaced parts,.. unit tested . sump and hoses cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Virginia Beach, VA 23451

Branden R.

Job Details: 08/28/2023

"cx complaint drawer not shutting no more , checked unit and found draw warped causing it to not properly slide on the racks and hold product . ordering new draw for unit . liner to unit checked good .; ordrng 1 WPW10542033 (Snack Drawer)"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Fairfax, VA 22033

Robert W.

Job Details: 08/28/2023

Replaced bezels and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Point, VA 23181

Orbie

Job Details: 08/28/2023

replaced defrost harness. advised cx to monitor unit to verify unit working as designed.

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Timonium, MD 21093

Justin S.

Job Details: 08/28/2023

"CX complaint not making ice. Replaced drain pump, Valve, pan, and Tempature sensor. Felt at back of unit where evap is and was getting cold. Unit fills and drains."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Virginia Beach, VA 23451

Branden R.

Job Details: 08/28/2023

came out and replace all parts needed for repair . tested unit running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Timonium, MD 21093

Justin S.

Job Details: 08/28/2023

CX complaint refrid making loud noise. Ran multiple service test and could not duplicate noise

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Olney, MD 20832

Julian H.

Job Details: 08/28/2023

CX complaint about unit not turning on for several days now works put unit on diag error F6E2 ui cant heard acu f6e3 acu cant heard ui confirmed properly connected & correct power 120vac I was able to run calibration & all feats working issue with ui left Cx with a quote in case these still happens CX PAIF FOR SVC CALL THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21015

Justin S.

Job Details: 08/28/2023

"CX complaint fridge not cooling. While removing old compressor system had pressure in it. Filled system 1.87oz of r600a. Checked for leaks. none were found. Unit is now cooling; ordrng 1 WPW10143759 (dryer(js vs)), used 1 WPW10143759 (DRIER(js vs)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Hanover, PA 17331

Drew B.

Job Details: 08/28/2023

arrived ran unit after just pushing manifold inverter pieces in secruerely and verifying inplace and not lose on manifold to project the water to shoot outward towards door. and ran unit for about 25 mins abnd never felt or seen leak after securing. unit appears no leak and operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Colonial Heights, VA 23834

John P.

Job Details: 08/28/2023

Found gasket warped ordering freezer door; ordrng 1 Lw10636409 (Door) and 1 W11178521 (Nameplate)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 08/28/2023

CALLED TECH LINE TWICE TODAY FOR THE SAME REASON OF REPLACING GEARCASE-CLUTCH-SLIDER-ROTOR AND STATOR NOW BEING TOLD TO REPLACE THE LOWER HARNESS; ordrng 1 W11568984 (HARNESS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Red Lion, PA 17356

Drew B.

Job Details: 08/28/2023

cx complaint that unit had cooling issues and iced up and affected the cooling in the unit. and arrived found ice on the evap and removed and replaced pre id thermister but the the harness on the ehater the brown mullinex connector is pulling out ordering harness W11650660 call to reshcd; ordrng 1 W11650660 (heater harenss)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Leonardtown, MD 20650

Leon

Job Details: 08/28/2023

cx complaint was unit wouldnt cook pass 30 sec confirmed issue pulled unit ut tested the AM EVERYTHING WAS CONNECTED as it should then tested the Iinverter borad that was also good but when the door was closed light light with off so we are ordering a new Inverter board; ordrng 1 W11325604 (inverter board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17402

Drew B.

Job Details: 08/28/2023

replaced drier dumped charge and purged nitrogen through and no luck still..as of leaks.. i pulled vac of 29in for 25mins and allow time to cool

We serviced a

WHIRLPOOL DRYER

Model wed8500bw0

Near Rockville, MD 20854

Roberto I.

Job Details: 08/28/2023

"Replaced part, unit tested ok. Collected $110"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Pasadena, MD 21122

Dustin F.

Job Details: 08/28/2023

"cx complaint: unit leaked out the front of freezer door. Inspected unit, confirmed CX complaint. Found Water valve reading only. 2.6-2.7 ohms took a picture and contacted WP TL. Spoke to Derek he confirmed Reading indicates a bad water valve, valve may be stuck open. advised me to replace water valve and icemaker.; ordrng 1 W11519244 (water valve) and 1 W11456887 (icemaker)"

We serviced a

WHIRLPOOL DRYER

Model wed5100hw1

Near Rockville, MD 20850

Roberto I.

Job Details: 08/28/2023

"Cx complaint no heat.Ran the unit, confirmed no heat. Powwer supply ok. Removed front, found open heater, confirmed 245V supplied to the heater. Ordering heater WP3387747. Collected $225.82, balance $110. Return visit 8/31/23; ordrng 1 WP3387747 (heater)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/28/2023

"Unit needs dampner assembly, not opening dampner .. need to remove chimney to repair.. 2nd tech needed; ordrng 1 W10847841 (dampner) and 1 secondtech (second tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/28/2023

"Replaced parts and resumed power. compressor and fans started, unit good to go."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/28/2023

"CALLED TECHLINE. F1E6 error.. Mag is shorted to ground , antenna is intact .. no damage to waveguide.. unit needs inverter and mag..; ordrng 1 W11346197 (mag) and 1 W11325604 (inverter)"

We serviced a

WHIRLPOOL HOOD

Model UXD8636DYS2

Near Leesburg, VA 20176

Simon

Job Details: 08/28/2023

CX complaints hood retractor not working.inspected unit and checks out let voltage unit need motor .and arm lower .ordered arm motor lower.SZ; ordrng 1 WPW10421277 (arm lower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Tanner B.

Job Details: 08/28/2023

CX Concern the units rh door swinging open .. adjusted unit to prevent as much as possible.. unit is working as designed .. Job complete

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