We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Frankford, DE 19945
Michael E.
Job Details: 08/28/2023
"CX complaint: crackling sound. Tested and verified complaint. I found the sound was coming from the label on the power cord. I secured the label, testede unit and it is now working proeprly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Lancaster, PA 17603
Justin L.
Job Details: 08/28/2023
Was able to access unit and replace parts. Calibrated and tested good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampstead, MD 21074
Brian R.
Job Details: 08/28/2023
cx complaint is unit shakes and moves all over and tub shakes bad. found code F5E4. cleared code and ran auto test. unit filled and drained and this time only hummed and wouldnt shif or spin and flashed F6E1. drum spins free. cant get into test now or run tests. unpluged a bit then powered unit back on and tried to run a drain and spin and sense light keeps flashing and unit wont start or do anything. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11396716 (Suspension Rod Kit) and 1 W11513246 (Control) and 1 W11513248 (Lid Lock just in case)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Aspen Hill, MD 20906
Brian F.
Job Details: 08/28/2023
"Cx states frost/ice in FC, inspected and confirmed. Found gap in both gaskets caused by loose upper hinge plate. Cleared frost/ice from FC, tightened hinge plate, gaskets now sealing fully, unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Chesapeake, VA 23325
Zachery R.
Job Details: 08/28/2023
"cx complaint dryer is running too hot, checked unit, come to find vent covers not allowing airflow. adjusted covers, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Newport News, VA 23602
Lucas R.
Job Details: 08/28/2023
"upon arrival compressor no loger running, verrified 120 vac to compressor, replaced compressor and drier, vacuumed and charged, low pressure at -6' hg, frost forming, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS6
Near Hughesville, MD 20637
Leon
Job Details: 08/28/2023
cx complaint upper dish rack is falling and door not closing. confirmed issue found damaged adjusters. installed preID adjuster and rack now operational. noticed damage to both sides of upper dish rack tracks ordering 2 new upper rack tracks.; ordrng 2 WPW10195623 (upper rack dish rack track)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, PA 17356
Drew B.
Job Details: 08/28/2023
"cx complaint that unit not oturning on the timer and ofudn the knob will round and not engage on the timer stem the unit also then will start if you move the pts konb over to timer to engage and works, the unit will need the timer but the knob as well for complete repair being rounding internal on the stem.. call to reschd when knob is in and return to do repair together..; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/28/2023
"cx complaint is the unit not running cycles and displaying F7E1. i checked for codes and found no codes saved. basket spins freely by hand. i ran a service cycle. unit completed the cycle with no issues. agitated and spun properly.tach sensor works in diagnostics. i inspected under unit and found nothing out of place. suspension is badly worn. issue is most likely in the harness. cx mentioned frequent power outages and control did not save any codes. control might be an issue as well. quoted for suspension, control and harness. cx paid service call and is going to contact whirlpool to try to get an auth#.; ordrng 1 W11396716 (suspension kit) and 1 W11591637 (harness) and 1 W11543998 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Denver, PA 17517
Cody H.
Job Details: 08/28/2023
CX complains unit top rack is not sitting correctly and is causing the top spray arm to not function. Found unit rack adjuster to have failed and needed replaced. Was able to replace with prei.d part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED. CX COVERED BY P&L auth.
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Long Neck, DE 19966
Michael E.
Job Details: 08/28/2023
"CX complaint: Unit not heating. Tested and verified complaint. We were only getting 120vac to heater. Same at terminal block. When i wiggled plug, 240vac restored. I advised CX to have a licensed electrician look at this. Loose conbnection in receptacle, receptacle wearing out or bad plug. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Marc M.
Job Details: 08/28/2023
"cx complaint unit making loud grinding noise from somewhere behind unit (cx couldn't strictly identify the source). inspected unit and pulled out onto floor mat to remove rear panel. did find where the suction tube had contacted a metal harness clip and would vibrate. more significant, found where the condenser lines were loosely crossed (took pics) and vibrating heavily during any motion of the condenser fan or compressor. was able to bend all compressor and condenser lines out of the way to reduce noise. unit appears to check good at this time. documented file on Service matters"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Essex, MD 21221
Shane M.
Job Details: 08/28/2023
"cx complaint the unit isnt cooling. found double sticker on control, also found brown wire pulled out harness. ordering control, evap harness w thermistor.; ordrng 1 w11650659 (heater harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Newport News, VA 23607
Justin W.
Job Details: 08/28/2023
replaced thermistor tested unit working as designed. advised cx to monitor for further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/28/2023
Unit with stripped auger motor for dispenser ordering motor dispenser and separator as it cannot be removed; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Fork)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Hampton, VA 23666
Lucas R.
Job Details: 08/28/2023
"cx complaint unit not heating, checked unit found loose connection r wire at element, reseated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Richard B.
Job Details: 08/28/2023
"CX complant. Washer dosent work. Prior diagnosis found unit needs actuater , motor , capicator and splutch. Installed all and unit wont run. In calibration mode the unit dosent agitate or spin. In drain and spin spinning dosent happen either. Grease starting to show along with wear on gearcase shaft. Ordering lower harness and gearcase . OK to go without motor. RB; ordrng 1 W11376227 (harness) and 1 w1122082 (motor) and 1 W11454738 (gearcase.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hampton, VA 23651
Lucas R.
Job Details: 08/28/2023
"cx complaint no lights, checked unit found open bk wire in led harness, verrified 30 vdc at led assembly.; ordrng 1 W11527432 (led assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Leonardtown, MD 20650
Leon
Job Details: 08/28/2023
cx complaint washer not filling with water. checked error codes there were absolutely none. in diagnostic mode cold and hot water working fine. no damaged wires or disconnections.. cx only uses 2 cycles (casual and cold water wash) for every load. educated cx on proper usage and difference between cycles she refuses to change any settings and believes the machine should just work similar to her old unit. we did notice machine did not cut on every single time. ordering control; ordrng 1 W11603810 (control unit assembly)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chester, VA 23831
John P.
Job Details: 08/28/2023
Install ACU unit working as a design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Essex, MD 21221
Shane M.
Job Details: 08/28/2023
cx complaint of a loud humming noise. found condenser bent on frame. tried benting lines on condenser & compressor but no sound difference. tried jamming insulation for tubing under condenser. no sound differences. cx will try to get unit replaced but ordering condenser w compressor R600a. 3ct.; ordrng 1 W10609393 (condenser) and 1 W11578570 and 1 W11506624 and 1 W11580057 (compressor) and 1 W11506619 and 1 W11578570 and 1 W11506619 and 1 R600a
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near York Springs, PA 17372
Sal R.
Job Details: 08/28/2023
"CX complaint is that the inside of the door is puncured / dented in several spot. I also found that the lower left side bin is not opening smoothly. I am ordering 1 RC Door (LW10668765) , 1 LH TracK (W11025586), Center track (W11652044), and 1 bin (W10860122). Unit is with in the 1st 30 days of ownership. I have informed CX that the door will take 6-8 weekds for direct ship to the home. CX will inspect door on arrivel and call into office to set a return date.; ordrng 1 LW10668765 (RC door) and 1 W11025586 (track) and 1 W10860122 (bin) and 1 W11652044 (track)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22306
Christian C.
Job Details: 08/28/2023
Installed heater. Heater comes on. Set temps to recommended.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mayo, MD 21037
Davonte
Job Details: 08/28/2023
"cx complained middles burner was too hot. confirmed cx complaint. replaced spud-orfice,tubing gas, holder orfice.burner head and cap. unit now working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 08/28/2023
cx comp unit will not make ice inps unit found fc at 0 degrees and rc at 38 found im full of of tested im im filled and dropped ice found im stalled mid fill unit will need im to complete repair called pwh spoke with chris satted im in stock; ordrng 1 W11548540 (IM)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC302ESS
Near Bowie, MD 20715
Davonte
Job Details: 08/28/2023
cx complained door gasket was torn. confirmed cx complaint. right door gasket was torn. replaced door gasket. used heat gun on seal. door now sealing as should
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/28/2023
"cx complaint is the unit not making ice in RC or FC and freezing food in the back of the RC. temps are set to recomended. prob shows 37/1. water dispensor works, flow is a little slow. E2 IM error code. ran harvest test. IM did not move at all. inspected FC IM, it cycled on its own and dropped a batch of ice. IM refilled with no issues. unit will need new RC ice maker. ordering 2 data loggerse to be placed in RC as well. temps are perfect right now but cx said unit is freezing food. schedule when parts are available.; ordrng 1 W11658802 (ice maker) and 2 datalogger (data logger)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Justin L.
Job Details: 08/28/2023
"Cx complaint unit making noise. Was able to access unit and found idler and roller wear. Was able to replace with pre-id and van stock then test. Unit now operating as designed no further work needed; ordrng 2 WPW10314173 (roller (JL VS))s, used 2 WPW10314173 (roller (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Moseley, VA 23120
Joseph D.
Job Details: 08/28/2023
"Replaced door , unit now seals properly. No other issues found"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Owings Mills, MD 21117
Marc M.
Job Details: 08/28/2023
cx complaint unit rusting and seperating at the spin basket seam. inspected unit and found rust has become costic to the stainless spin basket that is now oxidized and is comprimising the structural intergity of the unit. spin basket would be at risk of separating further and causing more damage to unit tub. will need spin basket replaced.; ordrng 1 W11513243 (spin basket)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Petersburg, VA 23803
John P.
Job Details: 08/28/2023
Found wire not seated on timer seated wire tester unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Marc M.
Job Details: 08/28/2023
cx complaint unit will not conistently respond at ui and will power off at random. inspected unit and was only able to generate the display failure once. possible power supply issue between ui and control ribbon strip.; ordrng 1 W11040881 (panl-cntrl) and 1 W11545876 (control) and 1 W11192682 (display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit found the ice maker assy tested for proper use unit is making ice however slowly checked valve assy it is filling properly. Plenty of pressure at the water dispenser ordering ice maker; ordrng 1 W10873791 (icemaker)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Great Falls, VA 22066
Simon
Job Details: 08/28/2023
CX complaints wall oven F2E1 ERROR CODE .inspected unit error code unable to clear replaced console .tested unit .unit works as designed . CX paid full SZ
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Charles City, VA 23030
Chris B.
Job Details: 08/28/2023
cx comp unit makes loud noises when in use insp unit conf cx c comp replaced idler and rollers tested unit wroking as desighned
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/28/2023
insalled ordered part. unit now looks and functions as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Quinton, VA 23141
Chris B.
Job Details: 08/28/2023
cx c comp unit will not drain insp unit found obstrus in dp replaced dp tested unit wroking as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near York Springs, PA 17372
Sal R.
Job Details: 08/28/2023
CX complai t is that the unit is not popping all the kernels in the bag (Please see SDQP's ). I was able to add time to pop more of the kernels . UNit is opperating as designed. Advised CX to pop popcorn for no less then 3:30 min per bag. Install and Instruct has been fulfilled.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/28/2023
Pre Authorization. Cx complaint F8E4 for water in tray found cx is not loading the dishwasher properly educated cx on proper loading tips and uses tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT3L9SZYW00
Near Millersville, PA 17551
Justin L.
Job Details: 08/28/2023
Was able to access unit and replace parts. Watched as unit devolped frost pattern. unit now checks good no further work needed
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Richmond, VA 23231
Chris B.
Job Details: 08/28/2023
cx comp oven door will not open and close as desighned insp unit conf cx c comp found right side hinge had slipped out of the cabinet and hinge was shut opened then locked hinge replaced door tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Broadway, VA 22815
Danny R.
Job Details: 08/28/2023
instaled parts cbecksok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Richmond, VA 23223
Chris B.
Job Details: 08/28/2023
"cx comp unit door will not lock isnp unit conf cx comp found strike not engaging lid lock replaced strike w11457841 from vs tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (stike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23664
Lucas R.
Job Details: 08/28/2023
"replaced slides, leveled unit, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Hopewell, VA 23860
John P.
Job Details: 08/28/2023
"Install clamp on hoes CX to have unit installed by plumber; ordrng 1 Wpw10292152 (Clamp JP/VS), used 1 Wpw10292152 (Clamp JP/VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit making small ice cubes. Found filter in unit restricted. Installed cx filter bypass, tested unit, unit working as designed. Cx paid 120 diagnostic."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23221
Chris B.
Job Details: 08/28/2023
replaced door lock tested unit calibrated cleared codes started load unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Brandywine, MD 20613
Shane B.
Job Details: 08/28/2023
cx complaint is the unit not cooling properly and not makinng ice. when i arrived unit was set on coldest setting in both sections. while checking temps IM cycled and refilled. i found bin is more than half full of ice. my temp prob shows 33/2. showed cx the temps and set them back to recomended. cx said unit goes weeks without making ice then starts working slowly. i replaced IM with preIDed part. cycled IM and it filled properly. unit is working as desgined.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23294
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit removed and replaced the center post bolt tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Windsor, PA 17366
Drew B.
Job Details: 08/28/2023
replaced control and tested no issues durning testing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit plugged in would not come on removed and replaced the control tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL FREEZER
Model KFIS29PBMS03
Near Harrisburg, PA 17110
Fred G.
Job Details: 08/28/2023
"cx complaint unit is building frost on the left side of the FC. I found door was not closing correctly and door gasket is not sealing on left side. I tried some heat but gasket would not correct itself. gasket is behind inner liner. unit needs FC door and both sliders to correct issue. advised cx door ships to them, takes 8-10 weeks. once in they will call and set up a return visit.; ordrng 1 LW10341279 (FC door) and 1 W10625069 (right slider) and 1 W11668671 (Left slider)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Richmond, VA 23221
Chris B.
Job Details: 08/28/2023
cx c comp unit make grinding sound insp unit conf c xc comp can hear grinding noise coming from gear case ordering gaer case motor and belt did remove wash plate; ordrng 1 W10870912 (gear case) and 1 W11195390 (belt) and 1 W11222394 (motor) and 1 W10528947 (hub)
We serviced a
JENNAIR RANGE
Model JIS1450DP2
Near New Market, MD 21774
Ricardo S.
Job Details: 08/28/2023
"the cntrl panel is defective, re-order part, also order the ribbon wire. MR CHECK PART PLEASE; ordrng 1 W11043339 (panl-cntrl MR CK PART) and 1 W11025616 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit found the sump is pumping around water normally and effectively. Cx has no rinse aid in reseivor also cx needs to cut on hot water before use bringing up to 120 degrees. Unit Now Functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Colonial Heights, VA 23834
John P.
Job Details: 08/28/2023
CX complain dishes not drying is instruct CX how to use unit and need of rinsing tested unit working as design
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Richmond, VA 23225
Chris B.
Job Details: 08/28/2023
cx comp unit will start to bake randomly even when unit is not in use insp unit conf cx comp found obstruction on back of control board replaced control tesed unit working as desighned called tech line
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
adjusted ice door from getting ice stuck and melting .. job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Richmond, VA 23224
Chris B.
Job Details: 08/28/2023
cx comp unit will drip water into basket when unit is not in use insp unit conf cx c comp found obstruction in valve ordering valve W11165546 to complete repair; ordrng 1 W11165546 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Vienna, VA 22180
Jason A.
Job Details: 08/28/2023
"CX complaint FRIDGE no cool. Replaced compressor & condenser. Check for leaks with soapy water & run vac, Filled with 4.50 OZ R134al Unit has good running & equalise pressures. Good amp draw & is beginning to cool > JJ"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Doswell, VA 23047
Thomas B.
Job Details: 08/28/2023
Found sump not pumping water around cabinet however was coming on removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hanover, PA 17331
Sal R.
Job Details: 08/28/2023
CX complaint was that the unit would not start. I attempted to use the PTS and found play in the post. I accessed and replace tyhe PTS and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt318fzdw06
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/28/2023
Replace compressor unit cooling property but condenser fan blade rubbing on housing causing it to intermittently stop must replace fan blade and baffle when available; ordrng 1 W11438498 (Baffle) and 1 W11127829 (Fan) and 1 W11193484 (Blade)
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Vienna, VA 22180
Jason A.
Job Details: 08/28/2023
CX complaint DBL WALL OVEN F2E1 error code. Verified error code. Wont enter diagnostics & is persistient. Replaced console UI & set model JJW3830. Test both ovens heat. NO ERROR codes returned > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM00
Near Richmond, VA 23237
John P.
Job Details: 08/28/2023
Change UI unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Vienna, VA 22181
Jason A.
Job Details: 08/28/2023
CX complaint FRIDGE RC iced up. Cleared all ice. Metal plate under evap is rusted & falling apart. Breaking up Clogged drain. Clear drain & test hot water drains fast. Test thermistors incl RC evap reads in spec ice water. Ran test 4 & followed RC & FC cooling test & verified fan is running. Set defrost type to BASIC 2. TSP for UI replacement to run fans longer doesnt apply. Prior to HRX40 but if CX calls back order & return with UI W11509095 > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/28/2023
Replaced filter head unit now with proper flow working properly no other issues detected
We serviced a
IKEA OVEN
Model IES790GS0
Near Hampton, VA 23669
Lucas R.
Job Details: 08/28/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/28/2023
Leveled unit adjusted suction line of compressor unit no longer rattling working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Harrisburg, PA 17112
Fred G.
Job Details: 08/28/2023
cx complaint unit leaks water fromt back right side when ice maker calls for water. Inspected unit and found fill tube for IM is frozen. i found fill tube is leaking from top of fridge. I found valve leaks due to the pressure from the frozen fill tube. unit needs fill tube and duel water valve to correct issue. scheduled cx for 9/1/23; ordrng 1 W11415785 (fill tube)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charlottesville, VA 22903
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit vibrating excessively. Found wash tub stripped around drive shaft, drive shaft rusted. Quoted cx for labor and replacement, cx paid 120 diagnostic, not going to pursue repair due to high cost."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Conestoga, PA 17516
Justin L.
Job Details: 08/28/2023
Cx complaint fc light out. Was able to access unit and found ice build up in door switch had switch stuck in closed postion. Was able to clear ice and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
John P.
Job Details: 08/28/2023
Find wire not fully seated on float switch seated wire tested unit working as designed; ordrng 2 Wpw10503548 (Retainer)s
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Strasburg, VA 22657
Ezra M.
Job Details: 08/28/2023
"moisture on gasket for freezer. set mullion to always on. turned on with test 35, tested J2 1-J2, 12.4 vdc. ordering mullion and user interface.; ordrng 1 W10806457 (rail-mulln) and 1 W11579559 (User Interface)"
We serviced a
KITCHENAID DISPOSERS
Model KUCS03FTPA0
Near McLean, VA 22102
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that the pulley spins, but is borken so does not move the chain gang. Unit needs new gear kit; ordrng 1 882699 (gear kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Ricardo S.
Job Details: 08/28/2023
"Replaced parts, reset power.. air flow on ice compartment cks ok, good air flow.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Vienna, VA 22182
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap cover and cover. Tested the bi metal and heater circuit and it tested closed. In diagnostics, the unit tested open. Unit needs new control and ui.; ordrng 1 W11566894 (user interface) and 1 W11595219 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Monrovia, MD 21770
Ricardo S.
Job Details: 08/28/2023
"Replaced parts,.. unit tested . sump and hoses cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/28/2023
"cx complaint drawer not shutting no more , checked unit and found draw warped causing it to not properly slide on the racks and hold product . ordering new draw for unit . liner to unit checked good .; ordrng 1 WPW10542033 (Snack Drawer)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Fairfax, VA 22033
Robert W.
Job Details: 08/28/2023
Replaced bezels and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near West Point, VA 23181
Orbie
Job Details: 08/28/2023
replaced defrost harness. advised cx to monitor unit to verify unit working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Timonium, MD 21093
Justin S.
Job Details: 08/28/2023
"CX complaint not making ice. Replaced drain pump, Valve, pan, and Tempature sensor. Felt at back of unit where evap is and was getting cold. Unit fills and drains."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/28/2023
came out and replace all parts needed for repair . tested unit running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Timonium, MD 21093
Justin S.
Job Details: 08/28/2023
CX complaint refrid making loud noise. Ran multiple service test and could not duplicate noise
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Olney, MD 20832
Julian H.
Job Details: 08/28/2023
CX complaint about unit not turning on for several days now works put unit on diag error F6E2 ui cant heard acu f6e3 acu cant heard ui confirmed properly connected & correct power 120vac I was able to run calibration & all feats working issue with ui left Cx with a quote in case these still happens CX PAIF FOR SVC CALL THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21015
Justin S.
Job Details: 08/28/2023
"CX complaint fridge not cooling. While removing old compressor system had pressure in it. Filled system 1.87oz of r600a. Checked for leaks. none were found. Unit is now cooling; ordrng 1 WPW10143759 (dryer(js vs)), used 1 WPW10143759 (DRIER(js vs)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Hanover, PA 17331
Drew B.
Job Details: 08/28/2023
arrived ran unit after just pushing manifold inverter pieces in secruerely and verifying inplace and not lose on manifold to project the water to shoot outward towards door. and ran unit for about 25 mins abnd never felt or seen leak after securing. unit appears no leak and operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Colonial Heights, VA 23834
John P.
Job Details: 08/28/2023
Found gasket warped ordering freezer door; ordrng 1 Lw10636409 (Door) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Edgewood, MD 21040
Neil H.
Job Details: 08/28/2023
CALLED TECH LINE TWICE TODAY FOR THE SAME REASON OF REPLACING GEARCASE-CLUTCH-SLIDER-ROTOR AND STATOR NOW BEING TOLD TO REPLACE THE LOWER HARNESS; ordrng 1 W11568984 (HARNESS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Red Lion, PA 17356
Drew B.
Job Details: 08/28/2023
cx complaint that unit had cooling issues and iced up and affected the cooling in the unit. and arrived found ice on the evap and removed and replaced pre id thermister but the the harness on the ehater the brown mullinex connector is pulling out ordering harness W11650660 call to reshcd; ordrng 1 W11650660 (heater harenss)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Leonardtown, MD 20650
Leon
Job Details: 08/28/2023
cx complaint was unit wouldnt cook pass 30 sec confirmed issue pulled unit ut tested the AM EVERYTHING WAS CONNECTED as it should then tested the Iinverter borad that was also good but when the door was closed light light with off so we are ordering a new Inverter board; ordrng 1 W11325604 (inverter board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Drew B.
Job Details: 08/28/2023
replaced drier dumped charge and purged nitrogen through and no luck still..as of leaks.. i pulled vac of 29in for 25mins and allow time to cool
We serviced a
WHIRLPOOL DRYER
Model wed8500bw0
Near Rockville, MD 20854
Roberto I.
Job Details: 08/28/2023
"Replaced part, unit tested ok. Collected $110"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Pasadena, MD 21122
Dustin F.
Job Details: 08/28/2023
"cx complaint: unit leaked out the front of freezer door. Inspected unit, confirmed CX complaint. Found Water valve reading only. 2.6-2.7 ohms took a picture and contacted WP TL. Spoke to Derek he confirmed Reading indicates a bad water valve, valve may be stuck open. advised me to replace water valve and icemaker.; ordrng 1 W11519244 (water valve) and 1 W11456887 (icemaker)"
We serviced a
WHIRLPOOL DRYER
Model wed5100hw1
Near Rockville, MD 20850
Roberto I.
Job Details: 08/28/2023
"Cx complaint no heat.Ran the unit, confirmed no heat. Powwer supply ok. Removed front, found open heater, confirmed 245V supplied to the heater. Ordering heater WP3387747. Collected $225.82, balance $110. Return visit 8/31/23; ordrng 1 WP3387747 (heater)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
"Unit needs dampner assembly, not opening dampner .. need to remove chimney to repair.. 2nd tech needed; ordrng 1 W10847841 (dampner) and 1 secondtech (second tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/28/2023
"Replaced parts and resumed power. compressor and fans started, unit good to go."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
"CALLED TECHLINE. F1E6 error.. Mag is shorted to ground , antenna is intact .. no damage to waveguide.. unit needs inverter and mag..; ordrng 1 W11346197 (mag) and 1 W11325604 (inverter)"
We serviced a
WHIRLPOOL HOOD
Model UXD8636DYS2
Near Leesburg, VA 20176
Simon
Job Details: 08/28/2023
CX complaints hood retractor not working.inspected unit and checks out let voltage unit need motor .and arm lower .ordered arm motor lower.SZ; ordrng 1 WPW10421277 (arm lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22153
Tanner B.
Job Details: 08/28/2023
CX Concern the units rh door swinging open .. adjusted unit to prevent as much as possible.. unit is working as designed .. Job complete