We serviced a
WHIRLPOOL DRYER
Model IED4400VQ1
Near Bel Air, MD 21014
Neil H.
Job Details:
09/08/2023
CX COMPLAINT UNIT NOT STARTING FOUND BROKEN BAD DOOR SWITCH AND SHORTED MOTOR AND TIMER TOTAL- $560.98ALL FUSES AND ELEMENT CHECKED GOOD.$120 PAID CX REPLACING UNIT; ordrng 1 279827 (motor!dryer) and 1 WPW10237959 (switch-dor) and 1 WPW10185972 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Arlington, VA 22207
Demonte S.
Job Details:
09/08/2023
Inspected the unit. Found that the cx is saying that the Freezer has Condensation on the shelves / taking a long time to make ice. ( cx has to relocate a lot of items and put them in order so air can move. Freezer is over packed. ) checked the Temperatures. Temperatures are correct. Cx paid for the Service call by Card. ( any questions please check Sd Pictures.)
We serviced a
KITCHENAID HOOD
Model KVWB600DSS2
Near Richmond, VA 23238
John P.
Job Details:
09/08/2023
Reordering control board will need step ladder; ordrng 1 W11293971 (Control)
We serviced a
WHIRLPOOL WASHER
Model CAM2762KQ0
Near New Cumberland, PA 17070
Cody H.
Job Details:
09/08/2023
"CX complains unit is not spinning. CX is without warranty, infromed cx of service fee as well as labor rates, cx has agreed to service fee. Unit is unplugged on arrival. Found unit was missing multiple screws that hold unit together on arrival. Unit gearcase has failed and leaked oil onto motor. Unit will need gearcase, motor, coupler, and clutch for repair. Called and quoted cx for repair, cx declined further service at this time. cx only owes for service fee. CX paid service fee with cash, no further work needed. CX EMAIL CONFIRMED"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Camden, NC 27921
Austin D.
Job Details:
09/08/2023
"came out to resovle the issue with unit. disassembled the unit as needed. replaced all paarts and put the unit back together. unit is running as designed. ran a calibration, normal, and drain and spin cycles. unit is good to go."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Vienna, VA 22181
Christian C.
Job Details:
09/08/2023
Cx complaint unit stops running after 30-40 minutes. Inspected unit no errors stored. Used vent test kit and card did not fall off when vent was attatched. When vent is removed card falls off. Advised cx to get vents cleaned.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC3
Near McLean, VA 22102
Demonte S.
Job Details:
09/08/2023
Inspected the unit. Found that the cx is saying that the Washer has Coins and items stuck in-between the Drum & Outer Tub. I advised the cx that if there are items in-between the Drum & Outer Tub we must wait for it to drop down into the Drain Section of the unit to remove these items. I gave the cx a quote to replace the Drum / Outer Tub assembly. Cx paid for the Service Call Only by Card. Cx paid in full. If the cx calls back and wants to replace the Tub Assembly = W11378552.
We serviced a
JENNAIR FREEZER
Model JFFCC72EHL03
Near Williamsburg, VA 23185
Lucas R.
Job Details:
09/08/2023
"cx complaint intermittent cooling in fc, checked unit, emptied upon arrival, all fans passed, avg temp in fc 11, min temp -14, max temp 46, ice bin full in ff door, called techline spoke with rob, advised to proceed with sealed system repair; ordrng 1 W11578031 (compressor) and 1 W11109499 (drier-tube) and 1 W11567406 (evap) and 1 W11506635 (coupler) and 1 876765 (mtg kit)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Petersburg, VA 23803
Chris B.
Job Details:
09/08/2023
cx comp unit squeels and have to hold startb button for unit to work ordering start button idler and rollers to complete repair; ordrng 1 WPW10446920 (start button) and 1 WP691366 (idler) and 1 349241T (roller)
We serviced a
JENNAIR REFRIGERATOR
Model JFX2597AEP2
Near Arlington, VA 22201
Demonte S.
Job Details:
09/08/2023
Ice Maker holder has broken part. ( documented all broken parts on the unit. Left parts with the cx and asked office about it. Ordering new Ice Maker Holder & Shelf. Cx paid in full and asking for tech CC or JJ for return only. ) ; ordrng 1 WPW10312691 (AIR-BAFFLE) and 1 WPW10355264 (BINCNTLVR)
We serviced a
MAYTAG MICROWAVE
Model MMV6178AAW
Near Baltimore, MD 21217
Dustin F.
Job Details:
09/08/2023
CX complaint: fan not working.COnfirmed CX complaint. confirmed Voltage to fan. Fan just humming and not working. unit needs new vent fan.; ordrng 1 53001510 (vent motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Martinsburg, WV 25401
Ezra M.
Job Details:
09/08/2023
"fabric softener housing knocked out of position, disconnecting fabric softener tray. properly installed housing, reinstalled tray, verified parts secure."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details:
09/08/2023
NEW AUGER MOTOR NEEDED MOTOR LOCKED UP; ordrng 1 W11671282 (Whirlpool Refrigerator Auger Motor) and 1 WPW10169511 (coupling) and 1 WPW10558423 (ice-contnr)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Winchester, VA 22603
Ezra M.
Job Details:
09/08/2023
installed leveling leg and suspension. unit checks ok
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pasadena, MD 21122
Dustin F.
Job Details:
09/08/2023
"CX Complaint: Unit leaks out front left of unitInspected unit, confimed complaint.Checked for error codes and found F6E3 for ACU com failure. Cleared code and activated the dispenser valve 5x and got the unit to leak water down inside via splashing on tub ring. looked up and confirmed SP fits unit. Ran 2 test cycles and F6E3 kept comming back up. Unit needs new tub ring and Control.; ordrng 1 W11590590 (Tub Ring) and 1 W11510463 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisburg, PA 17111
Cody H.
Job Details:
09/08/2023
"CX complains unit RC is not sealing correctly. CX is covered by lowes contract. Found unit RC gasket to have failed and will need replaced. Ordering RC gasket for use on return, office to reach out to cx when all parts approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W10860480 (Rc gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/08/2023
Adjusted hinge and gasket unit now sealing properly cabinet is bent and hinge was kind of crooked adjusted and unit now sealing
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fredericksburg, VA 22401
Robert W.
Job Details:
09/08/2023
"CX complaint is the unit isnt powering up. Inspected unit and found unit is working properly, CX instruction showed CX how to operate unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Manassas, VA 20110
Daniel J.
Job Details:
09/08/2023
front two burners on range when low is selected element on high unaable to adjust also oven door failing causing saftey concerns ordering front elements and outter door; ordrng 1 W11219379 (door glass) and 1 W11517959 (left front) and 1 W11047722 (right front) and 1 WPW10434452 (left front switch) and 1 WP3149400 (right front switch)
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Andrew S.
Job Details:
09/08/2023
Per previous diag I was able to access the optic sensor and install the spacer. I then deposited coins and verified that the unit was reading the coins and started a drying cycle. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Woodbridge, VA 22193
Tanner B.
Job Details:
09/08/2023
"CX Concern the unit not heating , found proper voltage to unit .. loose tco connection , reseated and tested unit .. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near York, PA 17402
Sal R.
Job Details:
09/08/2023
CX complaint is that the unit is making a grinding sound during the spin cycle. I found no error codes in diag. I ran a auto test and found a deep squeel / grind coming from the gearcase. I found no evidance of oil leaking . I am orderin 1 gearcase (W11449840) and will use pre-ID parts on return. I spoke to Tori oin parts ordering and have set a return date for 9/14 . Return visit will need to be 2 call counted; ordrng 1 W11449840 (gearcase) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Burke, VA 22015
Christian C.
Job Details:
09/08/2023
Cx complaint unit does not fully aggitate. Inspected unit found F0E3 overload error. Ran through diag cycle no issues. Ran DLMS calibration. Cx has been using option for light soil. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near York, PA 17402
Sal R.
Job Details:
09/08/2023
CX complaint was that the unit would not complete a wash cycle. I found that the unit had a faulty lid lock . I was able to access nd replace the lid lock with out issues. I then recalibrated and ran a auto test. Unit test ogod.; used 1 W11307244 (Lid Lock) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Springfield, VA 22151
Christian C.
Job Details:
09/08/2023
inspected parts before install noticed RH panel was defective. replaced dryer top and screw. Leveling legs are also defective. Tested unit upon completion did not hear rattle sound anymore. cx has a newly installed table over washer and dryer; ordrng 1 w11215726 (RH panel) and 4 49621 (leveling legs)s
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHV01
Near Fredericksburg, VA 22408
Robert W.
Job Details:
09/08/2023
Replace damper and tested unit is working properly.
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Bel Air, MD 21015
Neil H.
Job Details:
09/08/2023
REPLACED THE VALVE UNIT GOOD NO LEAKING UNIT LOCATED OUTSIDE SO NO IN HOUSE DAMAGE
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Newport News, VA 23605
Carl A.
Job Details:
09/08/2023
"cx complaint of unit having a hard time turning,checked unit to find no erro codes at this time, ohmedo ut all componets checked good,found that the blower wheel free spinning on motor ordering parts needed for repairs; ordrng 1 W11549461 (Drive Motor) and 1 WP697772 (Blower Wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ1
Near Richmond, VA 23224
Chris B.
Job Details:
09/08/2023
cx comp unit trips gfi breaker also when plugged in to non gfi unit runs and cool as desighned also cx satted this is second fridge from lows and acts the same called tech line. tech line stated unit will need to be on separtate outlet advised cx to wp cx service if any problems accure
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Haymarket, VA 20169
Daniel J.
Job Details:
09/08/2023
per notes installed mircowave temp sensor customer will verify if any improvements
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23223
Chris B.
Job Details:
09/08/2023
cx comp unit makes loud noise and dent in cabinet insp unit conf cx comp found denrt and cabinet and can hear tub seal whine from gear cae owner gc of unit stated he will be emailing in with pop when unit closes unit is currently vacant; ordrng 1 W10596395 (cabinet) and 1 W11454372 (gear case)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
09/08/2023
"8-1 3-2 0-5 2-1 219.45, 222.14... customer stated that the unit wasnt filling and shaking during spin. verified issues and fnd a faulty water temp sensor and harness, the control isnt seeing water and the unit may have basket and gearcase issues... customer to replace unit.."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23223
Chris B.
Job Details:
09/08/2023
cx comp unit has dent in front cabinet also unit makes loud squeling noise inps unit conf cx comp ordering cabinet and gear case tom complete repair; ordrng 1 W10596395 (cabinet) and 1 W11454372 (gear case)
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Westminster, MD 21158
Bernard M.
Job Details:
09/08/2023
"Cx complaint unit won't start.Entered diag and found error code F31, L2 voltage error. Removed front panel and found the thermistor and thermal fuse don't have continuity. Ordering parts, once approved contact cx to reschedule; ordrng 1 WP3390719 (thermal fuse) and 1 WP8577274 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Bethesda, MD 20816
Sherwood
Job Details:
09/08/2023
cx complaint dw door slams down. arrived and confirm spring on right side of dw was off reinstalled spring dw is now operating correctly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Israel R.
Job Details:
09/08/2023
"Customer complaint unit is not starting or heating. I tested the unit and found the unit Thermal fuse is Ol repalced it and the heater did not turned on. I replace TCO and the heater is turning on but is not turning off. I tested heater and is heating good but is grounding. Replace heater and tested. Unit is back to normal operations.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 W10900067 (TCO IR vs), and 1 WP3392519 (THERMAL FUSE IR vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Cabin John, MD 20818
Sherwood
Job Details:
09/08/2023
cx complaint rc not cooling. arrived installed both parts. tested defrost is now working. advised cx give unit couple hrs to drop to correctly temps.repair complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/08/2023
"cx complaint unit filled with water and flooded floors. inspected unit and found a full tube of water in unit. I found pressure hose was left off control when removing console. in diag I found f8e1, f7e7. I was able to run a drain and spin and get water out of unit. i then found unit was displaying a f3e2. unit needs control to correct issue. called TC due to part showing special order. shes shows part is in stock. once part is in please call cx and set up a return visit.; ordrng 1 W11626074 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Reading, PA 19610
Justin L.
Job Details:
09/08/2023
As per previous tech was able to access unit and replace parts. Calibrated and tested unit operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC3115DW01
Near Enola, PA 17025
Fred G.
Job Details:
09/08/2023
"cx complaint unit is still tripping gfi after repair. unit is plugged into a circuit that is attached to the lights in the bathroom, fan in bathroom along with a gfi outlet, plus one more oulet the unit is plugged into. the gfi is tripping turning off lights, fan and both oulets. all those items are on a 15amp breaker. calle TL, we found unit should be on its own circuit with a 15/20amp breaker. unit drawed 13amps at first start up then settled to .98amps. unit seems to be working as design. Unit to be moved to different spot in home with its own circuit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newville, PA 17241
Andrew S.
Job Details:
09/08/2023
Cx complaint is that the unit is to warm in the FC. Upon arrival I found that the Fc temp is 22 degrees and the RC temp is 40. I removed the evap and found that the only has a frost pattern on the bottom 2 rows of the evap and has a small ice block building on the cap tube. I then found that the compressor is drawing .66-.73 amps. I called JL and FG and informed them of my findings. I reset the power. I am also ordering the Sealed system repair with a 3 call count. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 876765 (Tubing Kit) and 3 W11506635 (Process Stub)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Sterling, VA 20165
Simon
Job Details:
09/08/2023
"CX complaints refrigrator not cooling both section .Inspected unit and replaced diffuser ,control and thermistor CX will wait for temp change checked unit filter housing found defective.unit need filter housing .ordered filter housing .SZ; ordrng 1 W11162042 (HOUSING FILTER)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Millsboro, DE 19966
Frederick R.
Job Details:
09/08/2023
CX complaint is no op. Verified issue to be control board through tested. Replaced board from prior diagnosis. After reapir I tested DW and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Shippensburg, PA 17257
Andrew S.
Job Details:
09/08/2023
Per previous diag I was able to access and repalce the control panel. I was unable to test unit due to being in a showroom and not having any outlets. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/08/2023
Found unit with off balance suspension replace suspension calibrated leveled and unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Glen Allen, VA 23059
Thomas B.
Job Details:
09/08/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Midlothian, VA 23112
John P.
Job Details:
09/08/2023
CX complaint unit not cooling checked unit found bad compressor. Ordering compressor.; ordrng 1 W11370574 (Compressor cbe) and 1 2ctss (2ct ss)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
09/08/2023
"cx complaint unit would keep beeping so they cut the power about 5 days ago, just upon arrival cx turned power back on to unit, unit is no longer beeping, checked unit, unit displaying f8e4 float switch open, f7e1 and f7e2. checked diverter, diverter measuring 2.8k ohms, reading out of range. quoted cx $120 service fee, sump&pump W11416362 256.03, labor $110, shipping $15.00, tax $15.36, total $516.39 cx paid in full, return visit scheduled for 9/18/23; ordrng 1 W11416362 (sump&pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/08/2023
Replace faulty valve unit now dispensing properly customer was advised that is filters also clogged valve and filter faulty
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Chesapeake, VA 23324
Zachery R.
Job Details:
09/08/2023
"cx complaint unit unreponsive, checked unit, unit has 122vac supplied to acu, acu not sending power to ui, replaced acu, ran test 12, unit working as designed. secured old acu in bin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/08/2023
"Replaced sump and UI, cleared sump errors and unit now washing properly. No other issues noted"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Chesapeake, VA 23324
Zachery R.
Job Details:
09/08/2023
"cx complaint unit leaking, checked unit, come to find defective gasket not sealing at top left of door, replaced gasket, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, VA 23181
Lucas R.
Job Details:
09/08/2023
"cx complaint intermittent heating, checked unit found no error codes, wunit heated, per cx unit periodically does not heat, cx had electrician out to check supply everything checked good, proper voltage at terminal, voltage does not drop under load, possible issue with centrifugal switch on motor; ordrng 1 W11549461 (motor) and 1 WP697772 (wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Norfolk, VA 23509
Zachery R.
Job Details:
09/08/2023
"cx complaint unit shelf support defective, verified issue, support unable to seat, ordering support to complete repair.; ordrng 1 W10861519 (holder)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Chester, VA 23836
Chris B.
Job Details:
09/08/2023
cx comp unit will shut down in middle of night and when cooking insp unit conf cx comp found f6e0 com error on UI ordering UI and control; ordrng 1 W11600370 (UI ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
09/08/2023
Installed kit per service pointer tested and inspected for proper use unit now functions Normally
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Towson, MD 21286
Brian R.
Job Details:
09/08/2023
replaced all likes and now unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
09/08/2023
Cx complaint unit is not working properly inspected unit found the oven door dented took pictures ordering the door assy qoute is for 656.74. Unable to reach RCI builders for payment; ordrng 1 W11385801 (Oven door assy)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Baltimore, MD 21209
Justin S.
Job Details:
09/08/2023
replaced the blower and tested. the unit is now spinning blwoing and heating good. the tag is pulled from the vent test kit when hooked up the the cx house vent. the unit is now good
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lancaster, PA 17602
Justin L.
Job Details:
09/08/2023
"Cx complaint they found signs of water leaking from dishwasher onto wires. Was able to access unit and found in accordance with Technical Service Pointer the bushings failed allowing water out which then shorted out sump assembly. Contacted saftey and got P&L. Replaced sump with pre-id and heater from van stock. Tested unit and unit now checks good no further work needed; ordrng 1 W11537778 (heater (JL VS)), used 1 W11537778 (heater (JL VS)) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Marbury, MD 20658
Leon
Job Details:
09/08/2023
"cx complaint dryer not drying clothes, inspected unit checked outlet to see if unit was getting enough voltage, L1 was getting 120v, L2 was getting about 60v. advised cx to have electrician look into the outlet, cleaned out dog fur inside unit as well"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Ruckersville, VA 22968
Eric F.
Job Details:
09/08/2023
"Confirmed cx complaint unit leaking. Found water leaking from around inline hose to pump, hose partially seated. Fully seated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/08/2023
Vents cleaned no air flow issue belt had a twist in it causing non-grippy side to slip on drum receded belt and unit spinning as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDB10
Near Charlottesville, VA 22901
Eric F.
Job Details:
09/08/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA75SAHZ0
Near Richmond, VA 23225
Joseph D.
Job Details:
09/08/2023
Quoted customer for replacement adjusters adjusters have cracked customer declined in order to gain coverage; ordrng 1 W10712395 (Adjuster)
We serviced a
JENN-AIR REFRIGERATOR
Model JUR24FRECX00
Near Charlottesville, VA 22902
Eric F.
Job Details:
09/08/2023
Confirmed cx complaint unit not draining properly. Found drain line stopped up. Rescheduling for monday to return with steamer and clear blockage. Cx paid in full.; schdld next appmnt for 9/11 MON AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Baltimore, MD 21224
Shane M.
Job Details:
09/08/2023
"went to installed new harness but clip adapter for evap fan was missing, also complaint freezer lights are out, ordering LED. reordering evap harness..; ordrng 1 W11545823 (harness) and 1 W11602886 (LED)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ashland, VA 23005
Thomas B.
Job Details:
09/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the support tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ00
Near Columbia, MD 21044
Alexander D.
Job Details:
09/08/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsville, MD 20659
Shane B.
Job Details:
09/08/2023
installed ordered part and restored power. heater and fan are working. unit working as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Vienna, VA 22181
Richard B.
Job Details:
09/08/2023
"CX complant. No ice . Prior diagnosis found unit needs ice maker and UI , Installed UI and when inspecteing ice maker , Box rough handled , And parts seperated in box. SD pics . Reassembled and one tab broken on ice maker. Reordering ice maker , Needs senior JENN AIR tech , RB; ordrng 1 W11646196 (ICE MAKER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Vienna, VA 22180
Christian C.
Job Details:
09/08/2023
Cx complaint unit is not cooling in both sections. Inspected unit found compressor would try to start up then click off. Installed new start device and still same issue. Removed new start device and put old one back. Ordering compressor. SS repair 2 count. Cx paid for service call.; ordrng 1 W11574734 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access valve) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westminster, MD 21158
Bernard M.
Job Details:
09/08/2023
"Replaced sump, ran cycle and sump activated with spray arms rotating. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gainesville, VA 20155
Daniel J.
Job Details:
09/08/2023
when door is opened chrome strip popsnew door same issue attempted to fully seat and same noise chrome strip larger gap o right than left chrome strips seated in slots no change same issuse mutiple vists; ordrng 1 w11477021 (door)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Carl A.
Job Details:
09/08/2023
"checked unit to find new tub damaged after pulling out the old tub pressure hose connection crakced when trying to remove old tub ,advise cx that unit is not useable at this time as both tubs are now damaged reodering parts for repairs; ordrng 1 w11460604 (tub outter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, MD 20814
Shawn D.
Job Details:
09/08/2023
cx complaint unti is not dispensing ice. inspected unit and temps are good ice bin full to the top tried dispensing ice auagr motor hums but does not turn its locked up. ordering augar motor for return; ordrng 1 W11671282 (augar motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
09/08/2023
"noise - screw holding lint filter housing was in blower housing, and rear motor mount bracket not installed properly, possibly due to screw in blower fan. removed screw, reassembled unit, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Petersburg, VA 23805
Chris B.
Job Details:
09/08/2023
cx comp unit will not work randomly insp unit found no errors stored started unit on normal and on bulky waited both times for unit start wash cycle unit is working as desighned called tech line spoke with chris stated unit is working as desighned if cx calls back please refer to wp cx service
We serviced a
WHIRLPOOL DISHWASHER
Model DU94OQWDQ6
Near Fort Washington, MD 20744
Leon
Job Details:
09/08/2023
"cx complaint unit not washing dishes and soap dispenser doesnt open, inspected unit and seen that a sump motor and control is needed, unit is 25 yrs old and parts aren't being manufactured anymore, cx will contact warranty company to sort out a replacement"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
09/08/2023
Replaced burner but still not lighting everytime. Called techline they showed me the correct way to properly gap the ignitor. I gapped the ignitor correctly and fixed the problem. Unit is not working properly. Service pointer out for this.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Bear, DE 19701
Taylor F.
Job Details:
09/08/2023
"Cx complaint is unit not advancing past the wash. Tested inspected and verifed complaint. Found unit had f5e1 for lid lock. Tested lid lock and it failed to function. Replaced lid lock from VS and unit is now working as designed. Job is complete.; ordrng 1 W11307244 (latch TF VAN STOCK), used 1 W11307244 (LATCH TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Ricky E.
Job Details:
09/08/2023
customer stated that the unit was still shaking and vibrating and the basket is starting to rust... verified issue. unit will need the basket and gearcase... need parts... 2 call count; ordrng 1 w11513243 (spin basket) and 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Montgomery Village, MD 20886
Julian H.
Job Details:
09/08/2023
replaced parts & working
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charles Town, WV 25414
Ricky E.
Job Details:
09/08/2023
"customer stated that the unit wasnt heating. verified issue and fnd high limit blown. repaced part, unit cks ok."
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ04
Near Alexandria, VA 22315
Lloyd B.
Job Details:
09/08/2023
Cx complained the unit did not dispense ice. Installed new ice maker and fan and set unit to factory settings. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Ricky E.
Job Details:
09/08/2023
"installed parts, unkit cks ok. customer not avsalable at end of service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details:
09/08/2023
Replaced both RC and FC doors per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Red Lion, PA 17356
Drew B.
Job Details:
09/08/2023
was able to replaced heater and now checks good. will cool efficently correctlyl.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details:
09/08/2023
"cx complaint unit not cooling , checked unit and found unit frosted up , checked main control p5-3 p5-4 checked good no OL and thermistor reading proper with being in frost . also checked heater hearness and everything checked good 127 ohms on heater harness at control . went ahead and replace thermistor and control for repair unit not going into defrost . advised cx to monitor unit cx agreed"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, MD 20902
Julian H.
Job Details:
09/08/2023
"Cx complaint about unit not starting inspected correct power to it 240vac found that interior light wont shut off found a broken door witch replaced with VS & working properly; ordrng 1 WPW10569603 (switch-dor for restock JH VS), used 1 WPW10569603 (SWITCH for restock JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Aldie, VA 20105
Daniel J.
Job Details:
09/08/2023
last vist fridge section no cool found evap froze over and thermistor resistance bouncing around when tested sugguested evap fan motor with harness customer stated that the freezer was also a no cool but started to cool back down few days ago currently at 4 f full frost pattern test 4 for compressor step five frost forming all coils tacky /cold replaced evap exited diag fridge went into defrost ice in ice bin moving cold air in tower paid labot by cc
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Washington, DC 20008
Sherwood
Job Details:
09/08/2023
cx complaint no power. arrived installed part. tested unit and got fae4 and fae5. did find any leaks. motor is getting 120vac.; ordrng 1 W11416363 (sump) and 1 W11410070 (control)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSSOO
Near Newport News, VA 23602
Lucas R.
Job Details:
09/08/2023
"cx complaint sparking while cooking, checked unit found ignitors grounding while flames are lit, indicating failure between switch harness and spark module, burner head screws are brittle, they loosened, but possilbly may break when taking unit apart.; ordrng 1 WPW10475147 (module-spk) and 1 W11661907 (switch harness) and 4 7101P426-60 (screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near East York, PA 17402
Sal R.
Job Details:
09/08/2023
"Per the previouse tech, I was able to access and replac ethe FC evap fan motor. Fan motor came on with out issues. I informed CX to allow a min of 24hr's before the unit returns to reccomended temps. I collected $120.00 via credit card for labo charges."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Parole, MD 21401
Israel R.
Job Details:
09/08/2023
Customer complaint unit is not making ice. I tested the unit and found the ice maker has cubes on the tray and I tried to turn but is not moving at all is jammed. The unit will need new ice maker. The customer had a receipt from 8/2022 but the unit was made in 3/2023. Has no registration so i left the POP dispatched by Whirlpool. The unit is less than a year old based on the serial number. Ordering Ice maker.; ordrng 1 W11596827 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23453
Branden R.
Job Details:
09/08/2023
cx complaint unable to add dry time - dryer - timed dry cycle checked unit and found timer bad on unit while trying to test unit also found knob along with metal clip inside of knob compressed and fryed causing knob to intermittently grab and turn timer but mostly causing knob to just spin on timer . ordering all parts for proper repair repair; ordrng 1 W11685947 (timer) and 1 W11675852 (knob) and 1 WP688805 (Knob Spring Clip)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near South Mills, NC 27976
Branden R.
Job Details:
09/08/2023
cx under impression unit has warrenty advised cx unit no longer under warrenty and service will be due of 120 not including parts or labor . cx refused service at this time asking if there is someone they can call . advised cx to reach out to WP cx refused service at this time .
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Bethesda, MD 20814
Shawn D.
Job Details:
09/08/2023
"cx complaint when using the oven with in the first 10 minutes of heating unit will show error code for keypad. inspected unit and cx was preheating it and made it to 350 and did not error out. i then checked for errors and had f2e0 f2e1 stored so cleared them. checked door and sometimes the door is not springing back and will allow warm air to go out the top of door to ui. ordering door hinges ,recievers,ui display and control just incase for return; ordrng 2 W10647259 (recivers)s and 2 W11162113 (hinge active)s and 1 W10915815 (keypad) and 1 W11100513 (control incase) and 1 W11105615 (display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Alexandria, VA 22315
Lloyd B.
Job Details:
09/08/2023
Cx complained of a slow dispense. Installed new ffilter housing and tested and it now dispenses with pressure. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlottesville, VA 22902
Eric F.
Job Details:
09/08/2023
"Confirmed cx complaint unit previously leaked, found evidence of water running down rear inside of cabinet. Ran unit diagnostic test, could not recreate leak. Based on cx description it sounds like the unit was spinning water out of the top on a large load. Advised cx on load procedures and instructed him to photograph load and call back if issue reoccurs."