We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/17/2022
"cx complaint went away for a week and water /ice stopped, over weekend while having doors open, water returned, reservior freezing, found gaps at top of foam evap cover leaking air onto reservior, sealed air tower with permagum, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 05/17/2022
Unable to locate talked to rtm states unit may have been returned or sold for parts states unit has been removed from system closing ticket
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW0
Near Silver Spring, MD 20910
Samuel R.
Job Details: 05/17/2022
motor was not needed.end finding capitcator went bad.unit will need a capicator and brake.cx will need to be refunded the diffrence of 58.32 W10721967 100 tribles W10913953 100 tribles W11158830 44 tribles; ordrng 1 W11158830 (capicator) and 1 W10913953 (acuator) and 1 W10721967 (clutch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Culpeper, VA 22701
Thomas B.
Job Details: 05/17/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/17/2022
"cx complaint unit displaying af. checked unit, come to find belt slipped off blower wheel, reseated belt, tested, unit working as designed. advised cx to have vents cleaned. cx paid 120 service call cash. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Sterling, VA 20165
Christian C.
Job Details: 05/17/2022
Installed all parts. Unit is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE01
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 05/17/2022
"tested unit found unit had no water in filter ,unit has a isolation valve and intlet which are linked together and valve has to be energized by the board in order to allow water in the system ordered new board and valve; ordrng 1 W11225845 (valve) and 1 WPW10739408 (cntrl-elec) and 1 WPW10739408 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS01
Near Sterling, VA 20165
Christian C.
Job Details: 05/17/2022
Cx complaint unit upper oven door is shattered. Inspected unit upper oven door glass is shattered. Called safety 7733638821 Cx would like door to be shipped to them for them to inspect. Cx owes labor on return.; ordrng 1 W10577911 (upper oven outer door)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Georgetown, DE 19947
Michael E.
Job Details: 05/17/2022
"CX complaint: no cool. Tested and verified complaint. Unit was off for a few days. No frost pattern. ).3, 0.3 on amp draw. Sock stuck in condenser fan. Cleared sock.Called TF and am ordering compressor, dye drier and coupler and SS tech 2 count per TF. Cannot reschedule due to SS tech needed.; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (coupler) and 1 10143759 (drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS00
Near Great Falls, VA 22066
Christian C.
Job Details: 05/17/2022
Cx complaint ice maker does not work. Inspected unit jumped t and h on ice maker and motor does not rotate. Installed ice maker jumped t and h and ice maker filled with water. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/17/2022
"cx complaint of unit not cooling checked unit to find that the compressor is locked up as homed out and checked for conuity found compressor to be open ordering parts needed for repairs; ordrng 1 W11411956 ( Condenser) and 1 R600 and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00)s and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 (8 Nk Al 00)s and 2 W11504450 ( 4/1.8 Nr Ms 00)s and 1 W11109499 (Refrigerator Drier) and 2 W11504445 (5/4 Nr Ms 00)s and 2 W11504447 ( 5/1.8 Nr Ms 00)s and 1 W11574734 ( Compressor) and 2 7/5NrMs00 ((suction Line To Condenser))s and 1 W11504415 ( COUPLER) and 2 W1s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 05/17/2022
Cx complaint of unit not washing. Did confirm motor has open winding and will need to be replaced.; ordrng 1 W10890624 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXR2
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 05/17/2022
cx complaint unit id leaking.insoected unti and found traces of water coming from under door.found bellow not to make a proper seal.also all moldy.unit will need a new gasketcx paid in full WPW10237499 9 tribles; ordrng 1 WPW10237499 (bellow)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Baltimore, MD 21239
Shane M.
Job Details: 05/17/2022
cx complaint the isnt dispensing water. found a defective water line fitting to unit. advised to have fitting replaced by installers.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rockville, MD 20852
Samuel R.
Job Details: 05/17/2022
cx complaint unit is making noise.inspected unti and found unit evap fan to be a little louder then usual.unit will need a evap fan motor and blade.W11559968 special order WP2169142 15 tribles; ordrng 1 WP2169142 (fan blade) and 1 W11559968 (evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2456GEB
Near Lancaster, PA 17601
Justin L.
Job Details: 05/17/2022
cx complaint unit not cooling properly. was able to access unit and found that there was ice build up on evap cover. using my steamer i was able to clear the ice and found unit not going into defrost and that previous repair from another company had failed ordering the necessary parts for repair andsetting return for Fri 5/20/22; ordrng 1 WP61006116 (defrost heater) and 1 WP68233-2 (defrost timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Sykesville, MD 21784
Justin S.
Job Details: 05/17/2022
the cx showed me the adjuster on the right side is broken and needs to be replaced.; ordrng 1 W10712395 (adjusters(37.36))
We serviced a
JENNAIR RANGE
Model JDR8895AAW
Near Chesapeake, VA 23322
Austin D.
Job Details: 05/17/2022
"cx complaint the unit is not heating properly on the front right burner. checked the unit and found that the burner head is filled with sut over the 16 years of use. therefore, the unit will need a new burner head. unit is running as desinged."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near McLean, VA 22101
David J.
Job Details: 05/17/2022
CX complaint unit leaking. Found that drain pump hose is clogged and needs to be replaced. The line did not have a high loop and caused backfeeding into the drain pump. When running unit there were weird sounds coming from the pump assembly. Unit kept starting and then stopping to drain. Will need to replace control board as well. Once parts arrive will reschedule for next visit; ordrng 1 8269144a (Drain line) and 1 W11308811 (Control board)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fallston, MD 21047
Neil H.
Job Details: 05/17/2022
replaced the heater per sp unit checked good.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near The Plains, VA 20198
Daniel J.
Job Details: 05/17/2022
dryer not removed back was able to access back panel removed vaccumed out drain line as much as possible than removed drain pump replaced tested without back to ensure no leaks none present reinstalled back panel ran quick wash was able to veify draining
We serviced a
KITCHENAID FREEZER
Model KFIS29PBMS02
Near Great Falls, VA 22066
Christian C.
Job Details: 05/17/2022
Cx complaint unit freezer shelves were hard to move. Inspected unit found shelves frozen with ice on tracks and shelves. Defrosted shelves. Unit is working as designed. Cx had refridgerator moved from side room to kitchen as well. Cx paid for service call.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Harrisburg, PA 17112
Marc M.
Job Details: 05/17/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Great Falls, VA 22066
Jason A.
Job Details: 05/17/2022
CX complaint DW door falls. Found right side. decoupled. Replaced L & R hinges as Left side is very weak from supporting door. Test door for proper operation. Ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC3
Near Virginia Beach, VA 23454
Carl A.
Job Details: 05/17/2022
"cx complaint of unit making noise,checked unit to find the following error codes F4E3,F4E4,F2E1,also found that the noise coming from ideler pulley and rollers replaced all parts tested unit works as designed also replaced thermistor as it was open break down as follows 1/ WPW10314173,1/WP8577274,1/w10837240service call break down as followsservice call 120.00parts 83.37shipping 15.00labor 110.00sub total 328.37tax 5.00grand total 333.37; ordrng 2 WPW10314173 (Drum Roller)s and 1 WP8577274 (Thermistor), used 2 WPW10314173 (Drum Roller), and 1 WP8577274 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 05/17/2022
unit needs drain tube kit and fc cleared out . ordering drain tube kit; ordrng 1 w11190084 (drain tube)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Rockville, MD 20852
Roberto I.
Job Details: 05/17/2022
"Replaced parts, ran atest cycle and then manual spin. The unit worked as designed. Collected 145"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Forest Hill, MD 21050
Neil H.
Job Details: 05/17/2022
cx complaint rc lights out and the fc out replaced led the lights all on unit checked good 371.87collected; ordrng 1 W10695459 (Whirlpool Refrigerator LED Light Module)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near East Berlin, PA 17316
Andrew S.
Job Details: 05/17/2022
"Per previous diag I was able to access and replace the gearcase, splutch and belt. I then ran the calibration and quick diag cycle and the unit completed both without error or leaks. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Cumberland, PA 17070
Sal R.
Job Details: 05/17/2022
CX complaint was that the tuni would nto stop drainong. I found that the unit was havifgn water ring concerns . I was able to correct the concerns and unit test good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Palmyra, PA 17078
Justin L.
Job Details: 05/17/2022
as per previous visit was able to access unit and replace parts. tested unit and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details: 05/17/2022
cx complaint of i/m not producing much ice it cycling in test but the temp sensor on ice maker is off making ice stay in mold to long and at time delaying proper ice production
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/17/2022
cx complaint is the unit leaking from the inlet vavle. when i arrived the unit was already pulled out and set outside. cx had removed the inlet valve. i found threads on the valve are damaged causing the leak. unit will need new inlet valve. schedule when part is available.; ordrng 1 W11434044 (valve)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near McLean, VA 22102
Jason A.
Job Details: 05/17/2022
CX complaint basement DW leaks during drain. Found leak is at other drain hose (25) See SDpics. Left unit unplugged. CX will not use DW > JJ; ordrng 1 W11036159 (Drain hose 25)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Boonsboro, MD 21713
Danny R.
Job Details: 05/17/2022
unit has the wrong orfice in the front lf burner no adjustedments the orfice is to small its tinny compared to the other large burner will need orfices; ordrng 1 W11436985 (lp conversion kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ashland, VA 23005
Gill G.
Job Details: 05/17/2022
cx complaint: unit is not drying dishes. cx has pics of inside of tub having water droplets left after cycle. no stored fault codes. verified heating element has continuity. verified 123 vac to heater during diagnostic testing. vent did not come on during testing. ordered vent assembly and gasket.; ordrng 1 W11416460 (vent assembly) and 1 W11545539 (vent gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near York, PA 17402
Bernard M.
Job Details: 05/17/2022
"When arrived contacted TL and spoke with Butch, we then ran defrost test and defrost heater activated and the=n ran thermistor test which had passed. TL concluded with replaceing the control. Defrosted evap and replaced control per TL, evap developed good frost pattern and all fans and compressor came on. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21209
Keith H.
Job Details: 05/17/2022
replaced heater per service bullentin
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Carl A.
Job Details: 05/17/2022
replaced all parts tested unit works as designed
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Washington, DC 20015
Mitchell H.
Job Details: 05/17/2022
cx complaint units keypad is not working on some buttons.confirmed complaunt and found vent fan button not working and all laminate off the membrane. unit needs new console for return. did not have part with me today. had office check when part was getting in and scheduled accordingly. cx paid in full
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20851
Julian H.
Job Details: 05/17/2022
cotsco 2yr warrantyCx complaint about unit not turning on confirmed no response open front and found power to control 120vac and to ui 13vdc need ui; ordrng 1 SWPQ52E3D5F7-1W11368911 (ui housing)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/17/2022
"cx complaint not washing dishes soap in base, found f6e1, f8e1,f6e4, stored, ran diagnostics, appeared to fill slow, not water pressure from sump added water still extremely weak, filter adn drains clear, quoted 557 for sump replacement, cx to shop around, collected 120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/17/2022
"CX complaint light out in the freezer.Confirmed complaint, found Fc to module bad. ordering 12 led modules W11484836 per sp W11606409 Rev B. S84638 should cover parts and labor but the unit is IW.; ordrng 12 W11484836 (led module)s"
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/17/2022
"replaced agitator cap, tested, unit works as designed."
We serviced a
WHIRLPOOL OVEN
Model MET8885XB00
Near Hershey, PA 17033
Justin L.
Job Details: 05/17/2022
cx complaint of pop then buzzing from front left infinite switch. was able to access unit and checked element and found no issues. checked front left infinte switch and found internal failure. quoted cx for repair and collected full amount. once parts are in office will need to call in and set return; ordrng 1 WPW10296657 (front left switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Lucama, NC 27851
Ronnie B.
Job Details: 05/17/2022
"cx complaint of lost all cooling, only lights are working right now. checked unit and compressor is not running. dispenser not working. ui is sending signal to control but control not operating valves. compressor winding reading over 15. unit needs compressor and control, compressor cbe. service call waived by office. quoted cx 198.68 for control WPW10675033, 13.91 in tax, 350 labor 577.59 in full cx agreed.; ordrng 1 WPW10675033 (cntrl-elec) and 1 W10779331 (compressor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/17/2022
"cx complaint no operation, checked unit, doa, 122 vac to control, unplugged dc circuits to no avail, ohmed all components, found drain pump infinite, ordering pump and control to be changed at same time. control expart; ordrng 1 W11399433 (control) and 1 W11399437 (pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lucama, NC 27851
Ronnie B.
Job Details: 05/17/2022
"upon arrival cx has lowes contract, advised calling lowes to get dispatched on warranty."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Strasburg, VA 22657
Ezra M.
Job Details: 05/17/2022
"not draining. drain pump getting voltage, drain motor siezed, replaced motor, filled and drained unit, working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenly, NC 27542
Ronnie B.
Job Details: 05/17/2022
"removed and replaced heater, tested, verified no leaks, unit works as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Alexandria, VA 22314
Eric W.
Job Details: 05/17/2022
7733679476 sr cx complant of unit died installed new control and lid lock and unit would not drain called tec line found 122 v at control for drain pump but found the black wir to pump is broken pinched by plastic clip repaired wiren but now unit will not stop trying to drain unit will need new harness lower drain and control and ui; ordrng 1 W11561182 (ui) and 1 W11519742 (control) and 1 W11590868 (harness lower) and 1 W11399437 (rain pump)
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ2
Near Kenly, NC 27542
Ronnie B.
Job Details: 05/17/2022
"cx complaint of right rear burner not working. checked unit and found thermal event on element coil. removed and replaced element, tested, unit is working as desinged."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 05/17/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit heats and shall not leak. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/17/2022
"cx complaint oven not sparking or heating, adjusted electrode closer to burner tube, found f6e4 ( not listed in tech sheet, found no voltage off control to DSI, main control shorted, ordering main control and DSI board; ordrng 1 W11258611 (main control) and 1 W11162730 (DSI board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21703
Brian R.
Job Details: 05/17/2022
replaced control first and tested unit. unit checks without other parts needed. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bailey, NC 27807
Ronnie B.
Job Details: 05/17/2022
"cx complaint of unit not turning on. checked unit and verified proper voltage to unit. checked element and found it shorted to chasis. also found tco and thermal fuse reading open. removed and replaced tco, thermal fuse and element, tested, unit works as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse) and 1 279838 (element), used 1 w10900067 (tco), 1 wp3392519 (thermal fuse), and 1 279838 (element) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Arlington, VA 22207
David J.
Job Details: 05/17/2022
Customer complaint unit not working past sensing mood. Found drain pump is not working properly and a lot of sud build up. Also had a pressure switch fault. Need to order control board and drain pump. CX is renting property. So you will have to speak with landlord if they decide to do the job; ordrng 1 W11396717 (Drain pump) and 1 W11481108 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Sims, NC 27880
Ronnie B.
Job Details: 05/17/2022
"cx complaint of lost cooling for about a week and seemed to return to normal on its own. checked unit and found fresh food evap completely frozen over. Thermistor on rc evap heavily corroded and reading way off at 7k in ice. removed all ice from rc evap, removed and replaced thermistor, put unit into 8 hr defrost, unit is working as designed.; ordrng 1 W10316760 (thermistor), used 1 W10316760 (thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near York, PA 17403
Sal R.
Job Details: 05/17/2022
CX complai t was that the RC lost cooling. I fou d that the Evap was frosted over. I was able to access and replace the the evap harness. and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXW02
Near Darlington, MD 21034
Neil H.
Job Details: 05/17/2022
cx complaint when dispensing water he relized no water was dispensing and then noticed leaking new valve needed the valve rusted on rear of unit; ordrng 1 WPW10238100 (valve-inlt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Justin L.
Job Details: 05/17/2022
cx complaint unit having intermittant cooling issues where the temperature will get as high as 60F. Was able to access unit and after verifying MS used my thermocoupler and found 39F in RC and found setting set at 33F. FC read 1F and set at 0F. Ran test 3 verified all fans. Ran test 1 and test 2 and both passes. Test 39 read 02. Checked P8-3 to P8-4 and found 8.7K Ohms. Unit will need User Interface and control for repair. Quoted cx and collected for service call only. Cx is going to talk to spouse and reach out to us about repair
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/17/2022
cx canceled at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 05/17/2022
"installed parts, uni has the same issue... no water to the dispenser or the icemaker... unit will need the inlet valve..; ordrng 1 W11312191 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Leesburg, VA 20175
Richard B.
Job Details: 05/17/2022
"CX complant. CX called IN about a switch issue in fridge. CX called whirlpool and got a part but when going to replace switch the new switch would not go back in. . Inspected unit and found when switch was removed the wire harness for switch is foamed in place, Called office and office advised me to call MR. Called MR and MR told me in to attempt to dig out the wires for the harness. Advised CX it is difficult to dig out the harness if not impossibal , He advised Me to not attempt it due to if harness is severed fridge would need to be totaled. Cx refusing to pay service call .Unable to collect 120 service call , RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Hagerstown, MD 21740
Danny R.
Job Details: 05/17/2022
found loose conection on soap pump reinstalled harness check ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES0
Near Towson, MD 21204
Shane M.
Job Details: 05/17/2022
installed shelf. now cx wanted door gasket changed & muilion to be change for smoother shuts. WPW10151713 W11378944 (2) cx will think about it afte giving her a quote.
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWP0
Near Bowie, MD 20715
Israel R.
Job Details: 05/17/2022
Installed new sump/. TEsted no leaks and unit is back to normal operations.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20175
Richard B.
Job Details: 05/17/2022
CX complant Fridge not maintaining temps. Prior diagnosis found unit needs updated control and UI / Installed both parts that were sent to CX in same box. Set temps to recomended temps amnd advised CX allow 24 hourds to fully cool. RB
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Middletown, MD 21769
Brian R.
Job Details: 05/17/2022
came out to replace parts. replaced ice maker then UI that was ordered and a control was in the box. tried water valve but plastic lock ring was missing in one of the fitings. will reorder parts needed and office will schedule when parts are in.; ordrng 1 W11533213 (UI Assy) and 1 W11535162 (Duel Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/17/2022
unirt needs new door panel; ordrng 1 W11416371 (door panel)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ijamsville, MD 21754
Brian R.
Job Details: 05/17/2022
cx complaint is with a bad rattle or something coming from unit. said they came back from vacation and did about 6 loadfs when unit started to do it and did a load today and unit ran quiet. tested unit and unit ran quiet. turned unit odd and opened door and spun drum slow and rollers were making a tapping or clicking sound as they turned. nothing loud. cx said it just started and didnt hear before. i got some noise but couldnt match. will order parts per todays noise and see how that does. as soon as parts are in office will schedule.; ordrng 2 WPW10314173 (Roller)s and 1 WP691366 (Idler Pulley)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/17/2022
Updated heater as per service notice.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Sykesville, MD 21784
Justin S.
Job Details: 05/17/2022
replaced the lock and bezel and calibrated the unit. ran the diagnostic cycle. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Bishopville, MD 21813
Michael E.
Job Details: 05/17/2022
CX complaint: fabric softener still in dispenser after cycle. Tested and verified complaint. Fabric softener valve is working well. Softener residue is very thick. SR 7733676015 Called WPTL and went over findings. After talking to CX there are 2 possible causes. 1 is that CX may have been putting too much softener in and the other is that CX didnt know softener had to be selected for every load. I asked CX to use the measure marks in cap appropriate to the load and to contact us if the residue has returned over next 2 weeks. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Aldie, VA 20105
Daniel J.
Job Details: 05/17/2022
removed old heater checked for leaks none present installed new heater ran diag and tested no faults occured and no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Washington, DC 20015
Mitchell H.
Job Details: 05/17/2022
cx complaint unit is leaking and had leaked enough to damage ceiling below unit. inspected unit and confirmed complaint. when the fabric softner valve engages it splashes over the side just enough to leak down front panel and onto floor. unit is in a pan now so shouldnt runi floors any more between now and next visit. need fabric dispenser for return visit. will bring back main dispenser too just incase.; ordrng 1 W11569112 (dispenser fabric)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashburn, VA 20148
Daniel J.
Job Details: 05/17/2022
complaint of f8 e4 error checked pan no water ran diag cycle diag no leaks but in faults getting f9 e1 for drain pump over voltage and f 8 e4 spoke with customer to try to get to route cause far as how the dishes was stacked/ loaded in to tub unsure ordering control and drain pump with float switch unable to verify direct cause possible over voltage from spray arm stuck spraying water at door and causing motor to over heat; ordrng 1 W11462458 (control) and 1 W11412291 (drain pump) and 1 W11545764 (float switch)
We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, VA 22315
Eric W.
Job Details: 05/17/2022
cx complant of rr burner not waorking all the time inspected unit found the switch stem is moveing alittle seems loose but working at this time unit needs new switch and burner rr; ordrng 1 W11171119 (r r burner) and 1 WP3149404 (rr switch)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB01
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 05/17/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/17/2022
the unit is not secured to the cabinets. informed the cx and replaced element per Technical Service Pointer #: W11540964
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23602
Jason T.
Job Details: 05/17/2022
"Cx complaint, no power or display, verified vac voltages, installed UI-PANEL prior to the control, led operating on the control, no display. Removed the UI-panel and reset with the original control...still no display, unable to get the software to pair. Called tech line and spoke with Anthony to document findings, non-repairable unit, Ref # 7733679931. Advised management at Rent A Center he will be called in reference to the unit."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Locust Hill, VA 23092
Lucas R.
Job Details: 05/17/2022
"cx complaint no cool, checked unit found fc evap covered in ice, fc not defrosting, def thermistor @ 11k ohms from control on arrival, fc thermistor @ 17k ohms, removed fan assembly, both thermistors reading same resistance of 7.29 k ohms in ice water, called techline spoke with rit, advised to run test 38, no voltage to heater, ran test 120 vac to heater, call dropped, called back spoke with austin advised to replace main control sr7733676742. quoted cx part WPW10675033 198.68, labor 110.00, shipping 15.00, cx unsure if repair at this time, and contacting w.p for auth."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Salisbury, MD 21804
Michael E.
Job Details: 05/17/2022
Replaced inlet valve as per previous diagnosis. Tested unit and it is now working properly. CX had previously paid in full per previous work description. Job is complete
We serviced a
JENN-AIR RANGE
Model JGRP536HL00
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/17/2022
"installed parts and unit tests good, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Harrington, DE 19952
Frederick R.
Job Details: 05/17/2022
Replaced control and inlet valve dispenser per prior diagnosis. Tested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Millersville, MD 21108
Kevin P.
Job Details: 05/17/2022
"installed new control, slider, and clutch. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/17/2022
Cx complaint door will not shut on drer. Inspected unit and verified complaint. Found springs inside of unit and they were serviceable. reinstalled them. Unit needs hinges and catch. installed pre-id strike. CX is RAC and pad the total of #309.39 and are paid in full for this repair. Rescheduled for Mon 5/23/22. All parts in stock; ordrng 1 W11371722 (hinge) and 1 W11376139 (hinge)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Berryville, VA 22611
Ezra M.
Job Details: 05/17/2022
"installed new control panel, verified unit starting properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/17/2022
"CX complaint is fridge no cool. Inspected/tested and verified complaint. Both fans were running. Pulled back panel and found obvious leak at compressor stub. Removed and replaced with coupler. Vac's unit down to 30in for 15 mins. Vac held after closing guauges. Filled with 50g of R600a. Informed CX 24-48 to get to proper temps. Unit is working as designed. Job is complete; ordrng 1 W11506635 (coiupler), used 1 W11506635 (coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Crozet, VA 22932
Kyle A.
Job Details: 05/17/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Berryville, VA 22611
Ricky E.
Job Details: 05/17/2022
"ck fnd units burners on low are blowing out... adjusted the burners for better performance, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 05/17/2022
"CX Concern the unit not cooling, found fc evap not defrosting.. unit needs new control and fc thermisitor; ordrng 1 W11558182 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL RANGE
Model KODE500ESS05
Near Earleville, MD 21919
Jonathon C.
Job Details: 05/17/2022
"cx complaint, oven coming on and staying on when not in use. replaced parts per prior diag. tested unit. unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Abingdon, MD 21009
Neil H.
Job Details: 05/17/2022
replaced element per sp unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Sharpsburg, MD 21782
Danny R.
Job Details: 05/17/2022
installed parts checksok
We serviced a
WHIRLPOOL OVEN
Model KMHC319ESS4
Near Baltimore, MD 21208
Keith H.
Job Details: 05/17/2022
i replaced control tested it and convec fan still isnt coming on i called techline and was encouraged to replace harness and possibly another chamber cx paid in full; ordrng 1 W11185432 (harns-wire) and 1 WPW10571554 (chamber)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/17/2022
"complaint is no hot water entering the unit. checked for codes and found F0E4 load in during clean cycle, F2E1 stuck key, F0E9 OB pause, F0E5 off balance. cleared codes and ran each valve. hot flows for only a second or 2 then flow stops. valve can be heard buzzing the entire time. i removed supply line and ran it into tub. supply has good pressure and pressure did not drop. i replaced the valves with a part from VS. tested unit. all valves have good flow, no noises during test cycle. calibrated unit. cx paid in full for repair.; ordrng 1 W11165546 (valve), used 1 W11165546 (valves) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Annandale, VA
Lloyd B.
Job Details: 05/17/2022
"Cx complained the units clock would reset. After removing the console and resetting the harness, the clock is now staying on pace. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXBLA
Near Woodbine, MD 21797
Robert L.
Job Details: 05/17/2022
"cx complaint not draining, found no hgih loop, 12' off drain hose clogged at disposal, cleared drain and disposal installed high loop, tested all ops ok, collected 120 MC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Enola, PA 17025
Fred G.
Job Details: 05/17/2022
i was able to access unit and installed the inlet hose as per previous tech. tested unit for leaks and now unit checks good.