We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 06/23/2023
cx complaint unit making noise and burning smell. Was able to access unit and found no saved codes. Ran unit and found bearing failure. verified basket seperated. Ordering parts needed for repair and once cx recieves outer tub they will contact to set return; ordrng 1 W10820039 (hub) and 1 W10381077 (outer tub) and 1 280146 (rotor) and 1 WPW10419333 (stator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Hanover, MD 21076
Alexander D.
Job Details: 06/23/2023
cx complaint hood bulb not working and threads of bulb stuck in the socket. inspected unit and verified complaint. removed threads from socket. ordering bulb and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11467778 (control) and 1 8206232A (bulb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/23/2023
"Replaced part and ran diag, no errors. Ran a test cycle, the unit worked ok. Noticied of defective overlay on console. The overlay is detached around the display. Ordering console W11660284.; ordrng 1 W11660284 (console)"
We serviced a
MAYTAG DRYER
Model MGDB725BW0
Near Vienna, VA 22180
Christian C.
Job Details: 06/23/2023
Cx complaint unit is making a screeching noise whenever in use. Inspected unit found idler not freely spinning and rear center roller not freely spinning. Installed new idler and roller. Tested unit no more screeching and unit is heating up. Unit is working as designed.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Dumfries, VA 22026
Tanner B.
Job Details: 06/23/2023
"installed new hood , tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/23/2023
"cx complaint defective fill tube, verified issue, replaced fill tube, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Williamsburg, VA 23185
Justin W.
Job Details: 06/23/2023
replaced adjuster kit and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/23/2023
"cx complaint no cool, checked unit, unit at room temp, when compressor kicks on it just makes a grinding sound, replaced start relay and harness. same results, spoke with AR, was advised to order ss components. ordering all parts needed to complete repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11578004 (evap) and 1 W11504419 (lockring) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Mineral, VA 23117
Eric F.
Job Details: 06/23/2023
"Confirmed water not dispensing properly. Found dispenser assembley not properly installed, water spraying out around assembley. Reinstalled assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 06/23/2023
Releved unit using wood and shims Unit is now working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ4
Near Arlington, VA 22207
Brian F.
Job Details: 06/23/2023
"Installed new main wiring harness and control harness. Tested multiple cycles, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/23/2023
"Confirmed cx complaint unit door not shutting properly. Found gasket malformed on fridge door. Reformed gasket, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near East Riverdale, MD 20737
Shawn D.
Job Details: 06/23/2023
"6/23/23 15:24: SD there 6/23 FRI, 14:16 to 15:18"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL1
Near The Plains, VA 20198
Ezra M.
Job Details: 06/23/2023
"compressor damaged, reordering for 2nd time, please inspect part before dispatching.; ordrng 1 W11360594 (compressor, 2nd reorder)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Springfield, VA 22150
Lloyd B.
Job Details: 06/23/2023
"Cx complained the unit did not operate. Inspected the unit and found a tub full of water. Underneath, the wires at the drain pump are broken. Unit needs new harness; ordrng 1 W11568984 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details: 06/23/2023
CX complaint: vibration problem. Tested and verified complaint. F0E2 error code. Corrected seating in the drip pan under unit. Tested and unit is well balanced unloaded. I went over detergent use and loading recommendations with CX. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Saint Inigoes, MD 20684
David J.
Job Details: 06/23/2023
Sr#7736703034Customers complaint is unit is still making a squealing noise. Arrived today. Customer was not here. Called customer and waited. 20 minutes for him to show up. Unit did not have a power cable connected to it. Customer came and installed power cable we had tested unit and there was no squealing. I waited another 15 minutes. Unit was heating and never squealed captured video. Call Techline to document and let customer know if he is unhappy with unit that he needs to call customer care. Went to speak with customer after calling Techline and he had left again. Unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Wilmington, DE 19801
Taylor F.
Job Details: 06/23/2023
Cx complaint is unit turning on and off by itself. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model JES1750FS1
Near Fairfax, VA 22032
Christian C.
Job Details: 06/23/2023
"Cx complaint unit will only work when burners are on. Inspected unit and console willl only turn on if a burner is turned on. Heard crackling noise. Inspected terminal block and it has a thermal event. Ordering terminal block, power cord, and connections.; ordrng 1 WP8203546 (terminal block) and 1 WPW10281322 (wire connections) and 6 WP7103P02760 (terminal nut)s and 2 WP3400016 (screw)s and 1 W11226497 (power cord) and 1 W11190470 (main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ken M.
Job Details: 06/23/2023
Auth was dispatched on the wrong unit. Contacted Trade Support to have auth provided on this unit. K17JW80DPL1. Customer complaint is that the right side door gasket is torn. Visual inspection confimed the magnetic strip is about to fall out of the gasket. Ordering gasket.; ordrng 1 W10830046 (gasket-fip)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB3
Near York, PA 17403
Drew B.
Job Details: 06/23/2023
replaced control tested now heats and operates no issues
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Fort Washington, MD 20744
Leon
Job Details: 06/23/2023
"cx complain heating element was broken or missing parts. after inspecting the unit i found a knife meleted to the heating element. replaced heating element . while tested the unit i found a leak coming from the bottom right side of the unit , bad gasket. quoted cx for repair , paid in full.; ordrng 1 W11177741 (gasket)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details: 06/23/2023
"CX complant. Light out in microwave. Inspescted unit and found bulb out in microwave . found hinges not pulling door closed on right side. Ordering inner door , bushing sliding arm and hinges . TWO techs due to how close unit is to fridge, Not in stock. RB; ordrng 2 W11598178 (hinge)s and 1 WPW10128850 (sliding arm) and 1 W11600214 (inner door) and 1 twotech (two tech) and 1 look (look)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Thurmont, MD 21788
Bernard M.
Job Details: 06/23/2023
Replaced sump ran normal cycle and it began to run and then drained. Unit checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Williamsburg, VA
Justin W.
Job Details: 06/23/2023
replaced bracket and left rail. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS2
Near Wellsville, PA 17365
Fred G.
Job Details: 06/23/2023
cx complaint unit is not cleaning dishes. inspected unit and found 0 saved error codes. I removed front panel and found 124.5vac to wash motor. unit needs sump assy to correct issue. qouted cx for repair and cx declined. charged cx for service call only. $120
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 06/23/2023
cx complaint unit squeeling during use. confirmed complaint to be in tensioner pulley. replaced tensioner pulley and with request from cx replaced 2 rollers on front bulkhead. cx PIF tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Dover, PA 17315
Fred G.
Job Details: 06/23/2023
"i was able to access unit and replace the control, shifter, and cam as per previous tech. tested unit and found unit now checks good."
We serviced a
KITCHENAID ICE MAKER
Model KUID508HWH00
Near Yorktown, VA 23692
Justin W.
Job Details: 06/23/2023
cx complaint unit ice is thin and constantly running. checked unit to find bin thermistor reading out of range. replaced and tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westminster, MD 21157
Sal R.
Job Details: 06/23/2023
"I attempted to replace parts and found thatb the inverter board was damaged in box. I am reordering 1 inverter (W11325604). Due to damage. Once the part is avalible, please have someoen form the office callt o set a return date.; ordrng 1 W11325604 (inverter (RO))"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17406
Drew B.
Job Details: 06/23/2023
"replaced control and tested, drained water went thtrougfh all functions no issues and checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/23/2023
Inspected the unit. Found that the cx is saying that the Oven isn't Heating. Checked the Ignitor. Ignitor coil is broken. Installed new Ignitor. Tested the unit. Ignitor is now glowing. Oven is heating. Unit is working as Designed. + Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lancaster, PA 17601
Justin L.
Job Details: 06/23/2023
Was able to cut into system and replace compressor and drier. Pulled unit into 30 inch vacuum which held then charged with 68 G of R600 and unit built full frost pattern. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model kdtm404kps1
Near Alexandria, VA 22314
Christian C.
Job Details: 06/23/2023
Cx complaint top rack manifold is not secure. Inspected unit found top rack manifold unsecure. Secured top rack manifold assembly. Tested rack no issues. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Fredericksburg, VA 22408
Robert W.
Job Details: 06/23/2023
CX Complaint is the display isnt working properly. Inspected unit and found the unit has no error codes tested panel and found its working properly fixed door gasket and tested unit is working properly.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Alexandria, VA 22312
Lloyd B.
Job Details: 06/23/2023
One major part for the job was not ordered. Ordering turntable motor. 2 techs required.; ordrng 1 W10911403 (turntable motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sykesville, MD 21784
Sal R.
Job Details: 06/23/2023
"Per the previouse tech, I was able to access and replace the main control and the defrost heater with evap harness. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Herndon, VA 20171
Jason A.
Job Details: 06/23/2023
CX complaint FRIDGE noise from FC & door open alarm indicator. Ice cubes sticks. Replaced fan & blade. Install icebox adator & test RC & FC evap & icebox fans running. Test defrost FC & set defrost type to basic 02. Tighten door handles & lean unit back to assist closing > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Richard B.
Job Details: 06/23/2023
"CX complant. Freezer not freezing good. Inspected unit and found temps set to recomendeds Measured temp in freezer and got 19 degrees. Removed evap cover and unit went into a defrost cycle. Measured thermister and read 5.28k ohms. When freezer started back up after defrost cycle the frost pattern sd pics. Ordering thermister , nitrogen test , Lock ring and sealed stystem , RB; ordrng 1 WPW10384183 (thrermister) and 1 W11579351 (evaperator) and 1 W11504415 (tube) and 1 W11504430 (tube) and 1 W11506619 (tube) and 1 W11476127 (compressor) and 1 nitrogen (nitrogen) and 1 lockring (lock ring) and 1 look (look) and 1 w10913906 (stub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/23/2023
"Replaced icemaker, pressed reset and it harvested, then filled, unit checks good"
We serviced a
JENNAIR ICE MAKER
Model JIM159XYRS0
Near Potomac, MD 20854
Julian H.
Job Details: 06/23/2023
replaced parts tested &working
We serviced a
WHIRLPOOL DISHWASHER
Model wdf330pahs5
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/23/2023
"replaced sump, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS1
Near Tysons, VA 22102
Brian F.
Job Details: 06/23/2023
"Cx states RF element won't adjust, either at max power or off, tested and confirmed. Installed new RF infinite switch, tested, RF element now adjusting. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17112
Cody H.
Job Details: 06/23/2023
CX complains unit would not run full cycle on first use. CX states unit threw a f8e4 -over fill error. Found unit valve was cross threaded by installer. Tried to remove inlet hose from valve and reseat the valve and inlet hose but the valve threads are now leaking. Unit will need new inlet valve for repair. Ordering inlet valve for return visit. CX EMAIL CONFIRMED.; ordrng 1 W11434044 (inlet valve.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Ashburn, VA 20147
Ken M.
Job Details: 06/23/2023
Regulator installed and tested. Unit is working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Harrisburg, PA 17111
Cody H.
Job Details: 06/23/2023
"cx complains unit makes rattling noise when closing the door. Unit is closing and sealing correctly. This issue would be cosmetic and not covered past cosmetic period. CX also complains unit ice drawer is not pulling out, found slider to have failed and will need replaced on the left side. Ordering slider to replace left side slider than had failed. Office to schedule with cx when part arrives.; ordrng 1 2306117 (slider)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Virginia Beach, VA 23452
Orbie
Job Details: 06/23/2023
cx complaint unit not heating. verified complaint. found open element and TCO. replaced Element and TCO. unit working as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Myersville, MD 21773
Ken M.
Job Details: 06/23/2023
"Drain tube, brackets, shelves, and service kit installed. Applied steam to the fresh food evaporator drain to open it up and confirmed good flow. Unit reassembled. Found the freezer LED is out. Per SP W11460554H, ordering updated LED. Bill parts and labor to S191AQ.; ordrng 1 W11601310 (led - fc)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Palmyra, VA 22963
Kyle A.
Job Details: 06/23/2023
"Cx complaint of grinding noise. Did confirm splutch retaining nut had come loose due to units gearcase leaking oil. Changed splutch so cx could use washer. But will need to return with parts.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch ka van stock) and 1 W11409708 (Cover), used 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23605
Justin W.
Job Details: 06/23/2023
replaced console performed test 12. unit working as designed placed console in bin for core
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Willow Street, PA 17584
Justin L.
Job Details: 06/23/2023
Office reached out cx has to reschedule due to not having unit at listed location. Moving on; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ashland, VA 23005
Thomas B.
Job Details: 06/23/2023
Removed and replaced the lid lock tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEQ
Near Mechanicsville, MD 20659
David J.
Job Details: 06/23/2023
"Customer complaint unit is not cooling arrived today and verified complaint found inside of unit in refrigerator and freezer section or very hot compressor was not running but all fans were running. Sound control was set to Celsius. Im not sure if customer just press a lot of buttons disconnected unit and let sit for 10 minutes. Plugging it back in fix control service properly reading. Compressor never kicked on and was very, very hot unit is going to need a new compressor kit and sealed system repair quoted customer for repair they will let us know within 30 days if they are going to get a new unit or want to repair CX paid $120 for service call job complete; ordrng 1 W10160407 (Compressor kit) and 1 Sstech (Ss tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/23/2023
Cx complaint loud grinding metal on metal ordering the gearcase and splutch for return visit ; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Virginia Beach, VA 23452
Orbie
Job Details: 06/23/2023
replaced control and sensor. testing unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the inverter and compressor tested for proper use unit now functions Normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near York, PA 17401
Drew B.
Job Details: 06/23/2023
replaced parts tested and now has operations and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Potomac, MD 20878
Julian H.
Job Details: 06/23/2023
GOT HERE tested & compressor not turning on cut into system replaced parts pulled into a 30 inch vacuum & holding charge with 64gr of R600A MUST WAIT 24 HRS TO COOLD OWN 48 TO 72 TO SEE ICE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 06/23/2023
"cx complaint unit was giving f6e1 error but cx tried turning breaker off and back on but it stopped powering on all together after that. inspected unit and verified complaint. control is getting proper 120v and diagnostic led is blinking properly so control should be good. noticed console is starting to peel up on right side. inspected vent and it looks to be sealing properly. ordering console and ui, parts in stock @tribles. scheduled return visit for 6/29; ordrng 1 W11460908 (console) and 1 W11460962 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 06/23/2023
repalced gear case tested and calibrated unti works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/23/2023
Cx complained the drawer would slide out. Raised the right side more then the left due to an uneven floor and the unit works as the cx would like it to. Install and instruct. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Warrenton, VA 20186
Ezra M.
Job Details: 06/23/2023
"not heating, found heating element failed. replaced element and tested, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Haymarket, VA 20169
Ezra M.
Job Details: 06/23/2023
"replaced ice maker, verified new one cycled and filled normally."
We serviced a
WHIRLPOOL FREEZER
Model Wzf34x20dw04
Near Potomac, MD 20854
Roberto I.
Job Details: 06/23/2023
CX asked to cancel service. The unit is working at the moment.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Potomac, MD 20854
Julian H.
Job Details: 06/23/2023
CX complaint about unit not draining confirmed water standing did a cancel drain cant heard pump running checked power 21vac found a breakage on wire rewired & working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 06/23/2023
replaced console. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksc23c8eyy02
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/23/2023
Could not find a problem so cx declined service
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Ashburn, VA 20147
Richard B.
Job Details: 06/23/2023
"CCX complant. not cold in fresh food. Insppected unit and temps set to coldest but only 47 in top shelf. Ordering defuser , Further work needed. RB; ordrng 1 w11380595 (defuser 57.21)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hampton, VA 23666
Justin W.
Job Details: 06/23/2023
cx complaint condensation in rc and freezing on top shelf. confirmed complaint. checked unit to find ice maker overfills allowing ice to melt during defrost near vents. ordering icemaker kit for bail arm replacement for longer arm.; ordrng 1 W11517113 (ice maker kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/23/2023
"CX complains unit filter housing would not stop spraying water after filter was removed. CX states they went to replace filter and unit water would not stop and warped their floors. Found that water was shut off on arrival, but when water was restored the filter housing was leaking water onto floor. immediatly shut off water and was able to replace filter housing with pre I.D. part. Retested and unit no longer leaks. Left old part with CX. Took pictures of flooring. No further damages done, No further work needed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lebanon, PA 17046
Cody H.
Job Details: 06/23/2023
CX complains unit is not beeping when done. Found unit to have chime on but not making any noises. Unit will need control and user interface. Office to reach out to CX when all parts arrive and are approved. SEE NOTES; ordrng 1 W11413566 (UI) and 1 W11525996 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW0
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/23/2023
Cx declined service and will buy a new one
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Annville, PA
Cody H.
Job Details: 06/23/2023
CX complains unit began sparking from inside the cabinet. Found unit to be arking to the cabinet. Found magnetron wave guide to have failed and is causing arcing. also found unit diode to have failed and will need replaced. Unit will need diode and magnetron together for proper repair of unit. As well as wave guide. Office to reach out to CX when all parts arrive. CX EMAIL CONFIRMED. See pictures for how to find house.; ordrng 1 W11371718 (transformer) and 1 W11256462 (diode) and 1 W11361167 (wave guide cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXB00
Near York, PA 17404
Drew B.
Job Details: 06/23/2023
replaced all parts tested unit appears to functioning correctrly checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Marriottsville, MD 21104
Marc M.
Job Details: 06/23/2023
installed all parts and tested unit. made neccessary adjustments to align door properly. while moving cabinet and combo to seat the door against the switches correctly the sliding arm twisted the rivet and popped the newly installed head right off. unit is now working and door shuts but if the sliding arm is bumped it will remove itself from the inner door. simply need new rivet WPW10128850; ordrng 1 WPW10128850 (arm)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cartersville, VA 23027
Kyle A.
Job Details: 06/23/2023
"Cx complaint of unit not cooling. Unit pulling 1.6 amps and next to no frost pattern. Ordering compressor,evap,and drier.; ordrng 1 W11507067 (Evap) and 1 W10750851 (Compressor) and 1 WPW10143759 (Drier) and 2 W11506635 (Coupler)s and 1 3cntsealedsystem (3cnt sealed system)"
We serviced a
KITCHENAID REFRIGERATOR
Model krmf706ess01
Near Eldersburg, MD 21784
Sal R.
Job Details: 06/23/2023
"Per then previouse tech, I was abl to access and replace the fc fan motor and the icebox fan motor. I was abel to steam out ice and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Ezra M.
Job Details: 06/23/2023
"found gasket out of position again, also changed settings for mullion to be on, reheated and reshaped gasket due to not sealing on both sides. also turned mullion on with manual test, not warming up. ordering control.; ordrng 1 W11664342 (control)"
We serviced a
WHIRLPOOL DRYER
Model CGT9100GQ1
Near College Park, MD 20740
Shawn D.
Job Details: 06/23/2023
"replaced controls and tested unit filling good.inform cx to use less soap,when testing unit has soap bables inside.unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/23/2023
"Cx complains that the water dispenser not wotking after filter was replace, inspected unit, the housing is bad, one of the push button inside the head is bad, replaced filter housing, unit tested with cx and dispenser works fine"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW02
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/23/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has frozen food on the 1st & 2nd shelves. I then checked the Freezer Section. Freezer is over packed with Food. Rearranged the Freezer. Set the Damper Control to Max. Put the Refrigerator to recommend. ( Advised the cx to not cover the Vents in the Freezer Section. Advised the cx that this will blow the air into the Refrigerator Section and cause it to freet again.) Unit is working as Designed. Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Demonte S.
Job Details: 06/23/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise. Refrigerator is leaning to the right because of the Floor. Checked the Compressor Section. Found that the Condenser pipes are touching one another. Adjusted the pipes. Noise stopped. Ran Service Test 4 on the unit. No vibration noise. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW1
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/23/2023
Cx complained the unit has an error. Inspected the unit and found the error is F01 for control board failure. Unit needs new control board but the part is no longer available. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22182
Brian F.
Job Details: 06/23/2023
"Powered on and placed data logger in RC, cx unavailable next Friday 6/30, scheduled pickup for Thursday 6/29.; schdld next appmnt for 6/29 THU !"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Newport News, VA 23605
Justin W.
Job Details: 06/23/2023
cx has roaches and will need exterminators reciept prior to returning. unit will need control to further diagnose unit.; ordrng 1 look (look) and 1 W11170317 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW7300XW0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/23/2023
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/23/2023
Replaced part. Noticed of leaking icemaker. Ordring icemaker 4317943. Return visit 6/29/23. Collected Renaning balance ($155); ordrng 1 4317943 (icemaker (Rop1y))
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Fairfax, VA 22030
Christian C.
Job Details: 06/23/2023
Cx complaint of an inverter error. Inspected unit and found F1E5 inverter error. Inspected unit found mag had arched to waveguide. Called techline. SR#7736706296 Unit non-repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Ashburn, VA 20147
Ken M.
Job Details: 06/23/2023
"With the filter bypass plug in, water pressure is good. Unit need the filter head/reservoir. Ordering part.; ordrng 1 W11346622 (reservoir) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Norfolk, VA 23504
Carl A.
Job Details: 06/23/2023
cx cancelled at door as they though unit was still under a warranty contract
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV 25443
Daniel J.
Job Details: 06/23/2023
noise in freezer evap froze over removed old harness cleared drain installed new harmess
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/23/2023
"Customer complaint dryer fins are loose. Arrive today and inspected unit. Verified complaint and found all three dryer. Fins were loose, causing a rattle and dryer was on remove lid and tightened all bolts, holding fins on reinstalled all parts and tested unit found no error, codes, and diagnostic mode. Unit is back to working. Normally unit is working as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/23/2023
"Customer complaint water was leaking from filter arrive today and inspected unit and found no filter was installed in unit and there was no water anywhere. Found customer had bought an aftermarket water filter and attempted to use it and wound up. Jamming it inside of filter. head found marks on filter, head, showing where it had to be pride out. installed correct filter from whirlpool that customer had tested multiple times and never had any leaks. I believe customer was concerned when using an aftermarket filter and it was leaking from filter head. Explain to customer to only use design filters for this unit that using other brands or cheaper filters can cause issues unit is working as designed customer paid $120 service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/23/2023
"cx complaint of unit forming consation on the out side of doors ,checked unit ot find that the door were not completely full ordering both door for repairs 2 vtech; ordrng 1 W11561286 (Door, Freezer (includes Item 8 And Dispenser Front Parts) (stainless)) and 1 W11561286 (DOR-FIP) and 1 WPW10257203 (Refrigerator Lower Door Closing Cam) and 1 W11223753 (nameplate) and 1 look/look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near White Plains, MD 20695
Leon
Job Details: 06/23/2023
"cx complaint door handle was loose. went over pricing with cx. cx informed us that he had an extended warranty, but we didnt have the extended warranty on our end. told cx to call lowes to rescheudle and call us with the extended warranty info"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Mineral, VA 23117
Eric F.
Job Details: 06/23/2023
"Installed gasket, reformed, cleared ice blockage from fan assembley. tested unit, unit sealing properly, fan no longer making noise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17404
Drew B.
Job Details: 06/23/2023
"cx complaint that unit is not making ice and when ariived foudn good temps and fan operations and door switch closures are good. ran test 15 emiiters change from 02/01 after bucket removal, i also test 36 and the icbox fan runs when prompt. did see E2 on test 56 and ran harvest test 57 and did complete at least when tested. and when tried test 45 the unit valve turns on and when checking no water through and foudn the fill tube heater had failed and will need replaced. and icemakerfor lost home poistion as well.. call when in and approved to return.; ordrng 1 W11087201 (fill tube heater) and 1 W11658802 (icemacker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dumfries, VA 22026
Tanner B.
Job Details: 06/23/2023
"loose connection at valve , reseated and tested unit. Job complete"
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Great Falls, VA 22066
Brian F.
Job Details: 06/23/2023
"Cx states oven door crooked, inspected and confirmed. Found hinge reciever on right side deformed, causing right hinge to sit lower than left hinge. Ordering right hinge reciever.; ordrng 1 W11239072 (right hinge reciever)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/23/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM motor to be defective. Replaced IM fropm pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.