We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
oven has a bad ignitor that causes gas smell . will need; ordrng 1 W10918546 (igntr-oven)
We serviced a
WHIRLPOOL COMBO
Model WET4024HW0
Near Waldorf, MD 20603
David J.
Job Details:
11/20/2023
"Customer complaint unit will not wash. Sometimes the consul does not respond or nothing lights up. Also, when dryer is running, there is no heat being produced arrived today to inspect unit and found unit is in closet inside of a pan and unit will have to be removed to get behind to test certain features Called trade care to see if they would cover a second technician which they denied. Customer stated she was going to call Whirlpool to see if they would cover labor for a second tech. Ordering parts for return visit and customer will call the office with an authorization or to pay the $120 for second technician for return visit Will return once everything is figured out.; ordrng 1 W11189137 (Control) and 1 W10854240 (Timer) and 1 WP279843 (Heating element) and 1 WP3392519 (Thermal fuse) and 1 2ndtech (2nd tech)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Alexandria, VA 22315
Leon
Job Details:
11/20/2023
"Client's complaint was the unit wasn't filling with water confirmed the issue, seeing that the high endecdote water valve wasn't not putting water into the unit, check the water source. And then we're getting both we're getting good water, but in the beginning it didn't shoot out some type of black water. Both valves were getting voltage so we just need to replace the water valve Both water spigots we're leaking When I open them up client also noticed it so I cut the water off Until they can get a plumber to take a look at the issue; ordrng 1 W11220230 (Water valve) and 1 W11543994 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/20/2023
"unit full of water, found blue wire to pump broken.. replaced lower harness and tested unit. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/20/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
installed parts checosk
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Dumfries, VA 22026
Robert W.
Job Details:
11/20/2023
CX Complaint is the RR burner not wrking. Inspected unit and found the bezel has failed and is keeping the knob from being able to rotate. Ordering Bezel to correct issue.; ordrng 1 W11175131 (RR bezel)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waldorf, MD 20603
David J.
Job Details:
11/20/2023
"Customer complaint after previous text visit he had found the heating element was open arrived today and disassembled unit replaced heating element and tested smelt a very smelly burning smell, and the smoke detector went off. Disconnected power and disassembled unit again to inspect everything and found nothing that showed signs of a thermal event Called MR and explain the situation reassembled unit and tested again for a longer period of time and smell started to go away. Possible oil on heating element. Found there is little to no airflow coming out of the house and explain to customer to have professional come out to clean out ventwhen I was here he had scheduled an appointment to have it taken care of unit is working as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/20/2023
replaced axle found that roller still in good condition working properly now
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA1
Near McLean, VA 22102
Christian C.
Job Details:
11/20/2023
Installed sump. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Severn, MD 21144
Dustin F.
Job Details:
11/20/2023
"cx complaint: ice falling out of chute after walking awayInspected unit, confirmed CX complaint. found ice chute door opening slowly and getting stuck at times. unit needs new ice chute assembly.; ordrng 1 W11423781 (Dispensor ice door assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Greenbelt, MD 20770
Shane B.
Job Details:
11/20/2023
"installed orderd part and restored power. found no saved codes, ran service cycle. lid latched. unit did not agitate, motor only buzzed. same with spin. F7E1 appeared. i foud the capacitor is OL. unit will need a new one. ordering part. schedule return visit with office for 11/29. please put cx on cancellation list if something sooner opens up.; ordrng 1 W11395618 (capacitor)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Bethesda, MD 20814
Samuel R.
Job Details:
11/20/2023
cx complaint unit has dented door.inspected unti and found dent on top right of door.unit will need a new door.; ordrng 1 W11368704 (ss door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Middletown, PA 17057
Cody H.
Job Details:
11/20/2023
"CX complains unit is not cooling. CX has no POP and unit shows nothing under entitlements. Advised cx without POP unit will be treated as out of warranty and will owe service fee. CX agreed to service fee. Found unit to have defrost failure, unit will need evap harness replaced for repair. Quoted cx for repair, cx needs to get authorization before they can pay remainder of balance, cx to call into office to pay labor and parts when they get auth. No further work until cx pays for labor and parts with office. CX EMAIL CONFIRMED.; saved tckt"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Annapolis, MD 21401
Davonte
Job Details:
11/20/2023
cx complained unit turns on but drum isnt spinning. confirmed cx complaint after inspecting unit. unit comes on but drum is tumbling. the belt is broken on unit. unit will need new belt; ordrng 1 341241 (drum belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Brightwood, VA 22715
Danny R.
Job Details:
11/20/2023
"found thermistir out of range ol repleced and now fan runs fine doismt stop called tech line; ordrng 1 WPW10384183 (thermistor) and 1 drvs (dr vs), used 1 wpw10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS03
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/20/2023
"cust states that the flames at the front left burner went out while trying to boil water, but the gas continued, filling house with gas. tested unit, flames steady and even, unable to blow out flames. verified cap installed properly. unit is working properly. advised cust to contact gas company to see if they had any service issues that day due to construction in area or any similar events."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/20/2023
"cx complaint of unit not dispenceing detergen in unit checked unit to find no error codes at this time ,tested ran unit to find that the dispencer had been turned off accidently turned dispencer back on tested unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/20/2023
"cx complaint control unresponsive on left side, verified issue, unit is supplied with 244vac. come to find defective acu, replaced acu, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Annapolis, MD 21401
Davonte
Job Details:
11/20/2023
"cx complained unit was off balance and shaking during cycle. after running a quick wash cycle, couldnt confirm cx complaint. checked unit fior error codes, didnt have any. advised cx to not overload unit with towels and clothes. unit is working as should"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Lanham, MD 20706
Shane B.
Job Details:
11/20/2023
"cx complaint is a whistling noise and the cx said it sounds like there are shoes in the unit even when shes not washing shoes. i found no saved codes. verified shipping bolts have been removed. found no tears in the bellows but i see some marks where its been rubbing. ran service cycle. unit completed the cycle with no issues. ordering shocks and bellows. unit is stacked, will need 2nd tech to take dryer down.; ordrng 4 W11094464 (dampers)s and 1 W11314648 (bellow)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20001
Shawn D.
Job Details:
11/20/2023
"pulled unit out and pulled on condenser some and it started hissing showed cx leak is here. i then fund control needs to updated as well as evap cover to prevent more issue. ordering marking ordered parts use on return and ordering condenser,acu and fridge evap cover for return called into office and rescheduled; ordrng 1 W11167902 (evap cover) and 1 W11333076 (acu) and 1 W11548259 (condenser)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bowie, MD 20720
Shane B.
Job Details:
11/20/2023
"cx complaint is the unit not running cycles. confirmed complait. powered unit on and started a normal cycle. drive motor buzzed for a second but basket did not move. i checked for codes and found F7E1, F7E7, F2E1. cleared codes. inspected under unit. found motor windings in spec (4.5ohms each). found capacitor reads OL in both directions. replaced with VS part and tested again. unit not spins and agitates. ran calibration and service cyclees with no issues.; ordrng 1 W11395618 (capacitor VS SB)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Winchester, VA 22603
Ezra M.
Job Details:
11/20/2023
"replaced heater, ran diag cycle. unit did not drain. drain pump getting voltage, impeller not spinning. removed debris from impeller, impeller working intermittently. advise replacing drain pump. gave quote, cust wants to discuss with KitchenAid; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clinton, MD 20735
David J.
Job Details:
11/20/2023
"F5e3Customer complaints unit will not start a cycle arrived today and verified complaint found one trying to start Cycle lid latch would continue to lock and unlock lock and unlock lid latch needs to be replaced ordering parts for return visit and will return when parts arrive due to latch, not being in stock locally.; ordrng 1 W11670519 (Lid latch) and 1 W11513250 (Strike)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/20/2023
"cx complaint, unit not draining, checked unit found f9e1, f8e4 codes, per cx house had drain issue recently resolved, found unit in need of heater replacement, replaced heater, removed water from drip pan, tested, unit working as designed. S code covers repair.; ordrng 1 W11537778 (heater LR VS), used 1 W11537778 (HEATER LR VS) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/20/2023
"replaced glass door, tested functions on unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Rhoadesville, VA 22542
Tanner B.
Job Details:
11/20/2023
"Intermittent ignition from bake burner on oven , ignitor clicks but does light.. ignitor connection secure , nothing touching ignitor in lower drawer.. unit needs ignitor , gas regulator and spark module; ordrng 1 W10860916 (spark module) and 1 W10861656 (regulator) and 1 WPW10324262 (ignitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Centreville, VA 20121
Jason A.
Job Details:
11/20/2023
CX complaint FRIDGE no cool. Measure RC & FC items. Both temps are within +/-5 degrees F of setpoint. 37RC 1FC. Measure running pressures & watt draw at 100% > JJ
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Lake Frederick, VA 22630
Ezra M.
Job Details:
11/20/2023
"replaced detergent dispenser and drawer, ran diag cycle, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/20/2023
Replaced FC Fan and unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Severn, MD 21144
Dustin F.
Job Details:
11/20/2023
"CX complaint: unit wont spinInspected unit, confirmed CX complaint. pulled clutch that was stripped and found gearcase oil. confirmed washplate ceased to shaft. will need to be cut off. ordering motor, capacitor, washplate, gearcase, actuator, splutch.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Severna Park, MD 21146
Dustin F.
Job Details:
11/20/2023
"Cx complaint Front Right and Front Left Burner Grates wok center pieces keep crackingInspected unit, confirmed CX complaint. both right front and left front wok burner centers cracked during cooking due to heat stress during very light usage. Unit needs both grates replaced.; ordrng 2 W11380124 (Wok Burner kit)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Wilmington, DE 19806
Taylor F.
Job Details:
11/20/2023
"Replaced magnetron, inverter and MW control from previous diagnosis and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/20/2023
Inspected the unit. Found that the cx is saying that they can hear the Evaporator Fan Motor while Doors are closed & Handles to the Doors are loose. Tightened all the Screws on the Doors then tightened all the Handle Screws. ( Advised the Cx that the Fan Noise is Normal.) No ice hitting the Evaporator Fan Motor. Unit is cooling. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS3
Near Springfield, VA 22152
Demonte S.
Job Details:
11/20/2023
Inspected the unit. Found that the cx is saying that the Microwave Door is splitting on the inside & Door Handle has snapped off. Unit will need a completed Door = W11205123. Cx paid in full for the Service Call Only by Card. Called the office because I didn't have service in the cx home. If the cx calls back. Don't go without parts.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Springfield, VA 22152
Demonte S.
Job Details:
11/20/2023
Inspected the unit. Found that the cx is saying that the Washer Drum is banging. Checked the Suspension to the Washer. Suspension is bad. If you push on the inner Drum the Drum keeps bouncing. Unit will need the Suspension Rod Kit. ; ordrng 1 W11130362 (Whirlpool Washer Suspension Rod Kit)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Clinton, MD 20735
David J.
Job Details:
11/20/2023
"Customer complaints. He had ordered a cooktop and other parts and wanted us to install them arrive today and verified that disassembled unit and replaced cooktop along with trim pieces tested unit after reinstalling all new parts unit is now working properly trim bezels on consul had no adhesive to them, and I was instructed by customer to remove thoseand he was going to purchase new ones and do himself job complete CX paid in full"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Alexandria, VA 22306
Leon
Job Details:
11/20/2023
The complaint was the unit was not heating as it should when I got to the client's house. A thermocoupler I'd like the dryer one on a higher setting that temperatures range between 120° to 210°. So the unit was heating as it should. I also check the heating element just to make sure there were no breaks. I checked the Tc o's everything very good. So I went outside and also checked the clients that air flow was almost perfect.Didn't find any issues wrong with the dryer. Client said That they try to dry almost 2 loads of in the dryer at once. Quite didn't have an example to show me. Show client the proper amount of clothes that should be put in the dryer and dried at once. Client said he will try that the next time he Uses the dryer
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Brooklyn Park, MD 21225
Alexander D.
Job Details:
11/20/2023
"upon arrival, found new magnetron damaged, pic saved. installed capacitor, transformer and mag thermostat. tested unit, still tripping mag thermostat and magnetron is getting extremely hot. then noticed blower wasnt running. found blower unplugged. plugged in blower, its running now and unit isnt tripping mag thermostat anymore. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hanover, MD 21076
Israel R.
Job Details:
11/20/2023
F3E1 pressure sensor missing or out of rrange. Customer complaint unit is getting a erro code when washing. I tested unit and the unit would be kicking me out of the service. I found the UI speaker shorting the board. I disconnected speaker and now the unit is getting in diagnostics and completing a test cycle. Board is flashing 5 seconds and going off and lit. 5 volts pressent. Before finding the speaker issue was giving me the error code as soon as i plugged it in. Now im able to get normal wash started. Also found the presure switch was not secured on th frame it was just flopping around in there. Reseated and no more error code. I ran a normal cycle and completed the whole cycle without displaying error code and unit is chacking level and not filling the unit all the way. Unit is good.; ordrng 1 W11319991 (cntrl-elec 163.35)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/20/2023
Installed the Door Handle. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Alexandria, VA 22314
Leon
Job Details:
11/20/2023
Replaced all parts but door lock and everything worked as it should door lock wasn't replaced because the door lock to the unit wasn't plugged in once I plugged it in everything worked great with no high pitch sound in the beginning and the end of cycle
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Alexandria, VA 22314
Leon
Job Details:
11/20/2023
Cx complaint was just wasn't working seen that the unit water was cut off and not cut back on after sink install Cut water back on then tested unit everything working as it should
We serviced a
KITCHENAID OVEN
Model KEBC208KSS04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/20/2023
"upon arrival verrified open TOD, replaced TOD and fan, tested unit, breaker immediately tripped, verrified connection, found 5 ohms L1 to groud, disconected thermal fuse, 5 ohms, L1 to G into control, control NLA, called MR and PO, advised by PO that cx would be refunded for P&L; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/20/2023
"CX Complaint i the unit isnt working properly. Inspected unit and found the unit has error for long fill no fill. Ran Diag and found the unit isnt filling with cold. Shut off unable to turn off it in on position to remove supply, CX stated there is no cold water in the kitchen area advise CX to get plumber to correct issue, Valve was testing ok. Issue is water supply."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Silver Spring, MD 20902
Brian F.
Job Details:
11/20/2023
"Cx states lid broken, inspected and confirmed. Removed broken lid, installed new lid, leveled unit, tested. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clinton, MD 20735
David J.
Job Details:
11/20/2023
"Customer complaint unit stopped making ice again arrives today and verified complaint found temperatures inside of unit are at 1 and 37. Remove cover of icemaker to find no water and ice tray found icemaker is turned on but found ice clogging fill tube again. Unsure if dual valve is letting water pass by but heater. Indoor is not working properly because this continues to happen. Found no air leaks on unit. No frost buildup inside of unit or underneath of icebox, ordering freezer door for return visit and also bringing back the valve and icemaker just in case that way on return visit unit is fixed customer give us a call once door arrives; ordrng 1 W10873791 (Ice maker) and 1 WPW10179146 (Dual valve) and 1 W11551458 (Fc door stainless)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/20/2023
Cx complained the microwave element fell. Installed new clip and tested and the element no longer falls. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Williamsburg, VA 23185
Justin W.
Job Details:
11/20/2023
cx complaint of noise. checked unit to find unable to replicate noise and no error codes. cx had video of noise. noise seems to be internal in gearcase. ordering parts to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915701 (rotor) and 1 W10915700 (stator) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11551646 (spanner nut)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Arlington, VA 22205
Lloyd B.
Job Details:
11/20/2023
Cx complained the door would fall open. Inspected the unit and found the spring came apart. Reassembled the spring and tested and the door no longer falls. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Gaithersburg, MD 20877
Julian H.
Job Details:
11/20/2023
CX states after repair unit would just filled all the way & drain kept doing that remove console found that pressure hose was left unplugged plugged back to pressure transducer tested calibrated & working
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Brightwood, VA 22715
Danny R.
Job Details:
11/20/2023
while running and in daig unit control woul just shiut off when it hits spin or agitate repleced control now runs and does spin and agitate unit checksok
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/20/2023
washer walking found left side feet uneven with right side and left rear lower than front left adjusted calibrated and rna high speed spin no errors stored
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near Bowie, MD 20715
Shane B.
Job Details:
11/20/2023
"cx complaint is the unit not cooling. when i arrived cx had a thermometer in the unit showing about 40degrees. my prob shows 34. evap is completly iced up again. removed evap cover. tested theristor while it was still in ice. got 924ohms which doesnt seem right. melted all ice. teted defrsot heater in diagnostics, it works. tested thermitor in a cup of ice water. it reads 4.53k ohms. out of spec. unit will need new thermistor. the plug on the harness the thermitor attaches to does not to click solidly on. ordering harness as well to be safe. schedule when approved/parts are available.; ordrng 1 WPW10383615 (thermistor) and 1 W11324678 (harness)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/20/2023
Cx complaint is control panel has marks on the stainless the cx thought was rust. Found the marks were not rust and was able to remove them by cleaning surface. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/20/2023
right hinge unhook pushed back installtion and reinstalled leveled unit and secured back to the cabinets
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Catonsville, MD 21228
Alexander D.
Job Details:
11/20/2023
replaced evap cover and control kit that came with main control and front ui. light overfrosting on evap blocking the airflow. cleared frost with steamer. tested unit. advised cx to allow 3days for temps to adjust and call back if issues persist.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22311
Lloyd B.
Job Details:
11/20/2023
Cx complained of a noise. Inspected the unit and could not duplicate the noise empty. Installed new drive hub and tested with a load and there was no noise during agitate or spin. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/20/2023
washer vibrating while in spin cycle and concerns with door panel to pedistool found bottom of door not seated correctly into clips reinstalled and also found right front not fully meeting ground adjusted and tighten bolt to lock in place
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX05
Near Hummelstown, PA 17036
Cody H.
Job Details:
11/20/2023
"CX complains unit is not producing ice since last visit. Found unit had frosted up at icemaker causing icemaker to not be able to rotate. Found FC gasket to not be sealing even after slider repair. unit will need FC door replaced as well as icemaker replaced with door to correct issues. Cannot replace icemaker currently due to frost buildup will cause new icemaker to fail unit FC door is replaced. called techline due to repeated issues and spoke to Robert, who agreed unit will need rt RC door and FC door replaced for repair. quoted cx for repair, cx does not want to go forward with the repair at this time. No further work needed unless cx agrees to repair."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB0
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/20/2023
range f2 e1 error when trying to use oven and random double beeps control lock also coming on at random removed back panel checked connection secure sugguesting control replacement cleared code before removing power reconnected power checked faults f2 e1 error still present control showing sp order no visual signs of failure; ordrng 1 W11620481 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/20/2023
fridge freezer light out and fridge top lights dim per service pointer ordering three point led modules showing sp order; ordrng 1 w11683244 (led modules)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Laurel, MD 20707
Israel R.
Job Details:
11/20/2023
Customer complaint unti is making noises when is running or open the door. I ran test 3 and found the damper door is making noises. The unit is cooling and making ice. I could not find any other noise thatn the ice door. He had a video and it sounded like is the damper door. Ordering damper and silicone to be applied around the door. and motor.; ordrng 1 WPW10479155 (control) and 2 WP99003172 (silicone l)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Hampden Township, PA 17050
Andrew S.
Job Details:
11/20/2023
"cx complaint is that the oven is not working. the stove top is functioning. upon arrvial I found that the unit is getting the proper voltage. I then tested the bake, broil and thermal fuse. All 3 tested within range. I then plugged the unit in and found that the relays on the control are not activating. I am ordering the control board. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11594224 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS2
Near Clifton, VA 20124
Jason A.
Job Details:
11/20/2023
CX complaint FRIDGE slow water dispense & knocking noise when dispensing. Temps reading 0FC & 38RC. Used bypass to test water supply & valve. Good flow > JJ; ordrng 1 W11346623 (FILTER HOUSING)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY06
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/20/2023
"replaced rails, fluffed gasket, advised cx to monitor unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Palmyra, VA 22963
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint unit not powering on. Confirmed voltage to primary control, primary control non functional. Cx paid 139 diagnostic, does not want to invest in repair, going to purchase a new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Chesterfield, VA 23832
John P.
Job Details:
11/20/2023
Installed ui
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Odenton, MD 21113
Shane B.
Job Details:
11/20/2023
"cx complaint is the center burner going out when set near low. i was unable to replicate the issue. cx had been using the unit so everything was very hot when i arrived. unit is clean, burner head is not damage or dirty. i found a few settings where the flames dropped very low and went out in some spots but flames never went out completly. home inspector was at the house, he said he has seen it happen. flames start having issues when turned down almost all the way. flames get larger when set to lowest setting. issue seems to be in the valve. ordering valve. cx paid in full for repair. schedule when part is available.; ordrng 1 W11246817 (valve-brnr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near McLean, VA
Christian C.
Job Details:
11/20/2023
Cx complaint unit is not dissolving soap intermittently. Inspected unit no errors stored. Ran through diag cycle no issues. Cx says they always run dishwasher full. Felt incoming water and it is cold. Advised cx to run sink until there is hot water then run unit.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Silver Spring, MD 20905
Israel R.
Job Details:
11/20/2023
Customer complaint unit is hoses are banging on the back and the discharge hose is leaking. I found the discharge hose nt instaleld corretly. The zip tie was not installed in the right part and the hose comes off the sink. I reseated the hose and put more zpities to keep in place. I ran test and the unit is shaking a little butis part of the designed the tub is suspended in the air so it will vibrate more. I level unit to help with shaking the unit is good not shaking like crazy but i told her it will always shake. New design. Unit is good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17602
Justin L.
Job Details:
11/20/2023
Cx complaint unit not cleaning dishes. Was able to access unit and verify concern. Enetered diag and found F4E3 error. Verified control sending voltage to the motor. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20120
Jason A.
Job Details:
11/20/2023
CX complaint FRIDGE water dispense slow & hammering noise when dispensing. Inspect unit & check good pressure at valve. CX will install new filter > JJ
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/20/2023
Cx complaint is the draw has failed. Inspected unit and found the tray has failed and is causing bowl to not sit level in unit causing issues. Ordering tray; ordrng 1 W11216070 (Tray)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Middleburg, VA 20117
Daniel J.
Job Details:
11/20/2023
not completing cycles stopping at drain and spin but will run drain and spin if cycle is set to drain and spin found error stored and replaced valves and test unit normal flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/20/2023
Cx complained the unit leaked. Inspected the unit and found a drip from the filter head. Unit needs new filter head; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Fairfax, VA 22031
Demonte S.
Job Details:
11/20/2023
Installed Console. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/20/2023
"cx complaint leaking, found drain hose corregation has seperated adn had pin hole leak, also hose from pump to back wall has split in end dripping, ordering drain hose and hose to pump; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Easton, MD 21601
Frederick R.
Job Details:
11/20/2023
CX complaint is no ice. Inspected/tested and found IM stuck upside down and dumping water in ice bin. Replaced IM from pre-id. Tested in 44 and 45 and the unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Easton, MD 21601
Frederick R.
Job Details:
11/20/2023
"Replaced compressor, condenser, control kit ,3 way valve. Pressure tested unit with nitrogen and then vac'd down to 30 in. No signs of leak. Filled with 4.5 oz of R134a. Final low side pressure was RC-15 and FC - 5. Informed CX 24-36 hrs for unit to get to temps. Did not have time to install door so rescheduling CX for Wednesday 11/29..; schdld next appmnt for 11/29 WED !"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Stevensville, MD 21666
Frederick R.
Job Details:
11/20/2023
CX complaint is DW flashes. Inspected but could not fully test. Very few buttons on UI console work. Verified proper power and terminal block. 120VAC to control. Unit actually functioins just cannot be controlled. Ordering console and control. Cannot reschedule due to part availability; ordrng 1 W11165145 (console) and 1 W11120155 (control-elect)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stevensville, MD 21666
Frederick R.
Job Details:
11/20/2023
Replaced control board and UI per prior techs diagnosis. Unit has been working properly. Unit is working as designed. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fulton, MD 20759
Israel R.
Job Details:
11/20/2023
Installled new door inner and outer unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Richmond, VA 23236
Joseph D.
Job Details:
11/20/2023
Found unit with poor connection to power cord from outlet advise customer to have outlet replaced by professional electrician greased all wheels verified belt tension and pulley unit working properly
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Milford, DE 19963
Frederick R.
Job Details:
11/19/2023
"Upon arrival I performed the following. Verified pressure through discharge. line, condeser and out of steel line of drier. Hardly any refrigerant left in unit. but no visible signs of leak at either evap, condenser drier. Replaced compressor and drier. Vac'd down to 30in and filled with 5.5oz of R134a. Final low side pressure was 15 at RC and 6 at FC (test 4). Informed CX to give it 24-36 hrs for unit to get to temps"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Lewes, DE 19958
Frederick R.
Job Details:
11/19/2023
CX complaint is oven scratched. CX POP verified as 10/27/23 so they are under 30 day cosmetic warranty. Found bottom heat shield peeling coating off.. Also flames to high. Adjusted flames for CX. Ordering bottom shield. Cannot reschedule due to part availability; ordrng 1 WP3195097 (bottm-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Salisbury, MD
Frederick R.
Job Details:
11/19/2023
CX complaint is ice issues. Inspected/tested and unit is making ice and dispenses it when the bin is full. Inspected auger and coupler and both is good working condition. Im thinking the CX did have the coupler lined up properly. Gasket at dispenser opening was popped of. Reseateed and that is repaired. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Georgetown, DE 19947
Frederick R.
Job Details:
11/19/2023
CX complaint is bake trips breaker. Checked all harnesses and element. Found nothing shorted to ground or broken. Back right side of cabinet is caved in from install but not causing any functional issues. Verified all voltages to be proper. Informed CX about the gfci nuisance tripping and gave her info on who to contact and to also contact the builder. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Shrewsbury, PA 17361
Drew B.
Job Details:
11/18/2023
replaced element and now checks good. no leaks updated
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/18/2023
checked the unit and found that the ice maker and valve are defective. will return once the parts come in.; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/18/2023
CX complaint not draining properly. Replaced all parts except control board. While replacing the drain pump I found that when it is mounted it was kinking the boot therefore slowing water flow. Took off back panel again and pulled up hose to stretch and unkink boot. I then tested and it is now draining properly and WM is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW1
Near Middletown, DE 19709
Frederick R.
Job Details:
11/18/2023
CX complaimnt is WM leaking. Found insert offset on last visit. When separating doors for clips all broken inside door. Replaced outer door and insert. Ran washer after repair for 15mins and it is no longer leaking. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lorton, VA 22079
Robert W.
Job Details:
11/18/2023
Replaced Right switch unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Burke, VA 22015
Robert W.
Job Details:
11/18/2023
Replaced thermostat and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Bristow, VA 20136
Robert W.
Job Details:
11/18/2023
"Replaced RC and FC light found great frost pattern on FC evap harness is good found unit not draining, Ordering Drain tube also found UI not responding properly and Filter not staying in place and the ice container not allowing ice to dispense properly. Ordering Drain tube, UI and filter housing , Ice Bin.; ordrng 1 WPW10397958 (UI) and 1 W10862461 (Filter housing) and 1 W11512417 (Drain tube) and 1 WPW10558423 (Ice bin)"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW8230DDB
Near Bristow, VA 20136
Robert W.
Job Details:
11/18/2023
Replaced Control and tested unit is working priperly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Manassas, VA 20110
Robert W.
Job Details:
11/18/2023
Replaced IM and tested unit is now making ice.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/18/2023
Replaced Mount and tested unit unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Towson, MD 21286
Drew B.
Job Details:
11/18/2023
replace damper no noise and checks good.