We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23237
Chris B.
Job Details: 05/20/2022
cx complaint unit will not heat inpsected unit found terminal block wires serparated from block unit needs block wires and screws; ordrng 1 WP3397659 (terminal block) and 1 279393 (screws) and 1 279318 (wires)
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Rockville, MD 20852
Roberto I.
Job Details: 05/20/2022
"CX complaint dryer made a loud noise and then smoke and burning odor.Removed bottom cover, found broken heater wire that caused a spark and burned lint around heater. Tested heater and power. Repaired wire using a spare aluminum lug connecter from my tool box. Removed all the lint around the heatrer by using a shop vac. Unit tested ok. called Whirlpool safety and documented everything ( sr # 7733697413)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Laurel, DE 19956
Jonathon C.
Job Details: 05/20/2022
cx canceled at the door after a discussion regarding their warranty. cx is going to call to try to get it covered. cx said there was a power surge so i would return with control if they do get coverage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Edgewood, MD 21040
Neil H.
Job Details: 05/20/2022
cx has ext warranty call wasn't sent over proper
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near ,
Joseph D.
Job Details: 05/20/2022
"unit with failed belt, on drain lockout, replaced slipping belt to allow unit to work properly. .; ordrng 1 W11239857 (control. .), used 1 w11239857 from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 05/20/2022
"CX complaint no power.Confirmed unresponsive console. Removed top, confirmed 13Vdc and 5dc supplied to the console. Reconnected harness, the console responded and worked ok. Ran UI test and then a test cycle, the unit worked as designed. The acu was already replace about one year ago per sp W11481344. If the cx xalls back with the same issue please pre id the console W11325580."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIS15NRXS
Near Potomac, MD 20854
Roberto I.
Job Details: 05/20/2022
"Cx asked me not to repair the icemaker and to leave the parts. Called office, was told me ok. Left parts with her and didn't charg for labor.Cx also asked me to service a refrigerator. I explained charges but she said no."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bel Air, MD 21015
Neil H.
Job Details: 05/20/2022
cx needs to be contacted monday to resch. appt. arrived after time frame.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near The Plains, VA 20198
Ezra M.
Job Details: 05/20/2022
"stopped during cycle, lo flo error. used manual activation to verify cold water not working, no sound from valve. found wire harness loose, connected, water still slow, cleaned debris from valve, ran rinse and spin, working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near The Plains, VA 20198
Ezra M.
Job Details: 05/20/2022
"noise during cycle, found gearcase with excessive vertical movement and leaking oil, signs of wear on rotor and slider. ordering gearcase and rotor, will use slider and clutch on return.; ordrng 1 W11449841 (gearcase) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL DRYER
Model MHW6000XR2
Near Chester, VA 23831
Chris B.
Job Details: 05/20/2022
replaced mcu tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Beaverdam, VA 23015
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the icemaker tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Carl R.
Job Details: 05/20/2022
7733707386. Inspected unit and found that the freezer is packed with frost building up from upper freezer not fully sealing. Ice may be keeping freezer door open. Adjustment to refrigerator door was made. Cx will defrost refrigerator. Shims needed. 4387828RP. 2 comes in a pack; ordrng 1 4387828RP (Shims)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Springfield, VA 22150
Jason A.
Job Details: 05/20/2022
KFGD500ESS04. CX complaint OVEN tems are erratic. Seals are stiff & flattened letting hot air out. Check for error codes = none found. Read in diagnostics screen oven sensors. Display is erratic. Temp cals = 0 for both ovens. Preheat oven & ovens are almost 100F too hot. Adjust cals for both > JJ; ordrng 1 W10318928 (gaskt-door UPR) and 1 WPW10269069 (gaskt-door LWR) and 2 WP7430P04460 (OVEN SENSORs (2 UPR + LWR))s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Daniel J.
Job Details: 05/20/2022
unit was moved from house back to rent a center run rest of route made it to store at 645 pm store closes at would need 40 mins to replace parts and connect to water to verify unit is working before sending back out to home office closed informed manager that i would have office contact them to set up the next appointment store next available day wensday store opens at 9am; schdld next appmnt for 5/25 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ruckersville, VA 22968
Jerod R.
Job Details: 05/20/2022
"tested unit found unit has bad control, unable to do anything with unit unit pluses motor when door is open and unit goes into eternal spin when lid is closed and power is put to it; ordrng 1 W11513246 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Charlottesville, VA 22901
Jerod R.
Job Details: 05/20/2022
replaced heater and tested unit is now fully fuinctional
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Fairfax, VA 22031
Jason A.
Job Details: 05/20/2022
CX complaint OVEN inner glass broken. Replaced part & test door for proper operation. Preheat oven & test MW heats > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Millersville, MD 21108
Kevin P.
Job Details: 05/20/2022
"sr #7733704787 called techline to confir and document. unit is is warranty per sb web p.o.p. saved to quik pics. cx complaint right door gasket is torn and unit freezing items along the back wall and in the crisper drawer. i found the unit set to 37 degrees 1 below the recommended and freezer is hold 4.6 at product. also found the crisper drawer damper is set to the coldest possible setting. techline agreed the crisper damper should be set warmer and temp should be raised by 2 degrees to try and items need to be left atleast 2' off the back wall. ordering new door gasket and while cx waits for return visit she will monitor temps and freezing issue, also ordering a data logger so if issue persists we can leave data loggers to record temps. MA will have access to data loggers; ordrng 1 W10830046 (gasket-fip) and 2 datalogger (data logger)s"
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Sterling, VA 20165
Christian C.
Job Details: 05/20/2022
"Cx complaint both front burners take a while to ignite. Inspected all burners. Both front burners take multiple sparks to ignite. Right front electrode metal portion is coming out of the porcelain. Ordering caps, burner heads, electrodes for both font burners and spark module.; ordrng 1 W11579391 (burner caps) and 1 W11084064 (right front burner head) and 1 W11084065 (left front burner head) and 1 W10862325 (electrode LF) and 1 W10862323 (electrode RF) and 1 WPW10475147 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Bel Air, MD 21015
Neil H.
Job Details: 05/20/2022
cx complaint unit draining slow and the u.i. keeps beeping and glitching and the unit drains but heavy build up in the unit of detergent new control and u.i. and pump needed.120; ordrng 1 W11201293 (Whirlpool Washer Control Board) and 1 W10911023 (panel-cntl) and 1 WPW10605427 (pump-water)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Crozet, VA 22932
Jerod R.
Job Details: 05/20/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Windsor, MD 21776
Marc M.
Job Details: 05/20/2022
cx complaint unit not proceeding thru cycle. inspected unit and found errors f9e1 fae2. checked and found pump does rotate. checked and found that there is a failure at the main control and wax motor sensor.; ordrng 1 W11416460 (vetn fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 05/20/2022
CX complai t was that the tuni was not draining. I found that the drain pump failed. I was able to access and replace the drain pump. UNit test good.;
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 05/20/2022
"cx complaint unit not operating,. was able to access unit and found thermal event at L1 on the main harness. ordering main harness for repair and setting return for Tue 5/24/22; ordrng 1 W11416047 (main harness)"
We serviced a
MAYTAG DRYER
Model MDE508DAYW
Near Bowie, MD 20721
Shane B.
Job Details: 05/20/2022
cx opened dryer door while i was workikng on washer. i could see the preIDed part was not the needed part. the needed part is no longer made. i did not touch the unit at all. informed cx it could not be repaired.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Arlington, VA 22209
David J.
Job Details: 05/20/2022
Cx complaint unit not working and flashing. Inspected unit and found it was in control lock and Cx didnt know what was going on. Took control lock off. Drained unit and tested cycle. Working as inteneded
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bowie, MD 20721
Shane B.
Job Details: 05/20/2022
cx complaint is the upper rack falling down. confiemd complaint. the wheel on the left side has broken off. unit will need upper rack adjuster kit. quoted cx for repair. cx paid for everthing but labor. will pay 110 on return visit. schedule when part is available.; ordrng 1 W10712395 (adjuster)
We serviced a
KITCHENAID DISHWASHER
Model KUDE50FBSS0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/20/2022
"Replaced part, unit good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Fairfax, VA 22031
Carl R.
Job Details: 05/20/2022
Freezer is not freezing.. Inspected unit and found that the unit is not cooling on the he freezer side. Refrigerator side is cool for now. Removed freezer EVAP cover and seen low frost charge on the front 3 coils. Refrigerator temp set at 37 and 0 degrees. Frost pattern on evap side of refrigerator is normal. Found dye leaking from cabinet on refrigerator side. Call tech support and reported the problem. 773370
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Oakton, VA 22124
Carl R.
Job Details: 05/20/2022
Display control problem.DW cut off mid cycle intermitted. inspected unit and didn't find anything wrong. Talk with techline and techline thinks it's over sudding due to cx is prewash dishes. Cx is not using rinse aid or jet dry. Heater element is working. 7733704638. No parts used.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNXS2
Near Quinton, VA 23141
Gill G.
Job Details: 05/20/2022
replaced recirculation pump. found pump not getting voltage due to corrosion in wire harness. level sensor and drain pump are all correded and need to be replaced along with wire harness. ordered parts. collected for parts and tax.; ordrng 1 W11566407 (drain pump) and 1 WPW10340992 (harns-pump) and 1 WPW10548509 (sensor)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXYK00
Near Great Falls, VA 22066
Christian C.
Job Details: 05/20/2022
Cx complaint unit is not cooling and they hear a click from time to time. Inspected unit found unit is not cooling in both sections. Whenever compressor tries to run the start device just clicks. Installed start device. No more clicking and compressor is running. Cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Brambleton, VA 20148
Richard B.
Job Details: 05/20/2022
"CX complant. No water dispensed . Inspected unit and found no water dispensed through door. AFter disconnecting hose for dispenser underneath fridge , no water dispensed from resivoir. Thawed out resivoir with steam gun and tested again. Now dispensing fine , Advised CX to not load up shelves on top of resivoir. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX complant. Locked appears on machine. Inspected unit and found control panel locked out. Held down the control lock button to unlock and tested machine . And machine working as designed , No error codes shown , Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX compant. Gasket not sealing good in freezer. Inspected unit and found gasket out of shape and not sealing to cabinet. Tried heating but not working. Installed new gasket and heated so gasket conforms. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Arlington, VA 22207
David J.
Job Details: 05/20/2022
Cx complaint unit not making ice. Replaced part stated by previous tech. Tested ice maker and went through a whole batch cycle. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Glenn Dale, MD 20769
Shane B.
Job Details: 05/20/2022
installed ordered parts. verified mod/ser info is saved to the unit. calibrated and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX complant. Ice maker not working. Inspected unit and ice maker not working , Jumpered and ice maker not working. Installed new ice maker and rotated so ice maker did a lift drop and fill. . RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Centreville, VA 20120
Demonte S.
Job Details: 05/20/2022
Inspected the unit. Found that the cx is saying that they got a letter saying that the Heater Element has a Service Pointer. Checked the Heater Element. Heater Element has the Gold Coupler Bushings. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Technical service pointer W11540964 - Special Project S17304.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW
Near Richmond, VA 23231
Gill G.
Job Details: 05/20/2022
installed deli drawer track. tested. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Montclair, VA 22025
Robert W.
Job Details: 05/20/2022
"CX Complaintis the unit isnt starting. Inspected unit and found unit is getting good power but wont run. Pulled unit apart and found thermal fuse blown, Adise Cx to have vents cleaned due to lint build up, Ordering Thermal fuse to fix issue.; ordrng 1 WP3392519 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23220
Gill G.
Job Details: 05/20/2022
found compressor not running and evap fan motor not running. replaced control. tested. found compressor not starting. replaced start device. tested. found evap fan motor not running. replaced evap fan motor. tested. verified evap is getting a frost pattern. unit is now cooling.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chester, VA 23831
Chris B.
Job Details: 05/20/2022
replaced legs leveled tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23225
Gill G.
Job Details: 05/20/2022
thawed ice. found evap thermistor reading out of range. 8.7K under block of ice. replaced thermistor from van stock. replaced control. verified heating circuit is working. verified full frosty pattern on evap. unit is working as designed.; used 1 wpw10384183 (thermistor) from stock
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Middleburg, VA 20117
Ezra M.
Job Details: 05/20/2022
"not completing cycles, unit storing, errors for long drain and pressure sensor. found signs of serious over suds, cleaned out drain, ran test cycle, no errors, advised running cleaning cycles to clean out excess detergent."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Powhatan, VA 23139
Kyle A.
Job Details: 05/20/2022
Cx complaint of odd noise with the unit. Did confirm and found stripped drive hub. Replaced hub and calibrated unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23236
Gill G.
Job Details: 05/20/2022
cx complaint: unit is making unusual noises. stored fault code F6E3(acu cannot hear mcu) ran diagnostic cycle. found rattling sound inside unit during agitation. found coins under and around wash plate. removed coins. tested. unit is working as designed and making normal noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Moseley, VA 23120
John P.
Job Details: 05/20/2022
"Tested unit was unable to duplicate water leaking from ice maker, could see signs of water leaking onto sides of ice maker. Advised CX if happens again to call us back."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Ettrick, VA 23803
Chris B.
Job Details: 05/20/2022
cx complaint unit will not fill up with water inspected unit found cold water valve half open and hot valve closed opened valves to water flow tested calibrated clearered f8e1 code unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Colonial Heights, VA 23834
Chris B.
Job Details: 05/20/2022
cx compalint unit will not drain inspected unit found 120v at drain pump and pump not working advised cx un it will need pump cx stated they will be getting new unit collected 120 sc check number 1226
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Oakton, VA 22124
Carl R.
Job Details: 05/20/2022
"7734703087. Light in microwave not working. Inspected unit and found microwave light not illuminating.Removed unit from the wall. Removed 3 covers and screws. Replaced build due to element not functioning. Turned power on to see if light would illuminate. No light in microwave. Replaced control, turned on power. No light in microwave. Tested power at transformer. No power to light from transformer. Replaced transformer. Light is on inside microwave. Unit working properly. Return unit back into wall."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Richmond, VA 23238
Kyle A.
Job Details: 05/20/2022
Found tape covering optical sensor for the icemaker. Cycled power to unit and icemaker fills and ejects as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aldie, VA 20105
Ezra M.
Job Details: 05/20/2022
"error, f10-e5, diverter leak detected. checked unit. unit also has service pointer for heater replacement W11540964. verified unit is leaking from diverter motor, also storing error f10e2, for vent wax motor electrical issue. verified cust has extended warranty, pic in sd mobile, advised cust to call in to extended warranty dept to have ticket dispatched correctly.8-4, 10-2, 8-1, 232.28; ordrng 1 W11416362 (sump assy) and 1 W11416460 (vent assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middletown, PA 17057
Fred G.
Job Details: 05/20/2022
i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks. unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRE01
Near York, PA 17404
Drew B.
Job Details: 05/20/2022
cx complaint that unit is making noise and the noise is coming from the compressor and when running the unit is cooling/freezing no issues evap fans ice box fans damper control all functional in testings and also the condensor fan is smooth and functional as well infromed cx of situation witjh compressor noise and collected 120.00 via card and checks good
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508HPS00
Near Davidsonville, MD 21035
Eric W.
Job Details: 05/20/2022
installed enw drain pump and tested unit no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Vienna, VA 22180
Carl R.
Job Details: 05/20/2022
"Neither upper nor lower spray arm rotating at all, even though the dishwasher does get water. Found no fault codes in unit for the water not moving the the spray arms. Unit is getting great water in the tub, just not enough pressure. Unit needs sump with motor. PIF; ordrng 1 WPW10482502 (Sump with motor)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Richmond, VA 23225
Gill G.
Job Details: 05/20/2022
verified cx complaint of unit not draining. stored fault code F9E1(long drain). found unit with sitting water in it. found faulty pump. replaced pump. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit found F6E1 error for miscommunication between mcu and acc. Door lock has issue locking and unlocking. Also bellow has black mold inside cx requested replacement. Qouted 1076.34 cx declined for time being paid 120.00 service call ; ordrng 1 WPW10374126 (cntrl-elec) and 1 WPW10306374 (latch) and 1 W10427972 (cntrl-elec) and 1 W11106747 (bellow)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Charlottesville, VA 22901
Jerod R.
Job Details: 05/20/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 05/20/2022
"Per the previouse tech, I was able to access and replace the door seal. Unit test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/20/2022
Cx cancelled service
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 05/20/2022
"Cs self clean isnt working, I found the user interface not responding, pull UI out and inspected it, I found a loose connector to the ui. Connected ui properly and tested unit. Unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details: 05/19/2022
"customer stated that the unit after the last repair shut down after 2 cycles.. verified 120 to the unit, but the unit did not have 120 to the control.. the inline fuse visually looks ok, but is slightly burnt... thw unit will need the controls due to possable shorting, the harness and the element...; ordrng 1 w11461688 (panel and ui) and 1 w11462461 (control) and 1 w11213032 (harness) and 1 w11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Towson, MD 21286
Keith H.
Job Details: 05/19/2022
cx complaint is unit not making ice inspected unit and found loose connection at icemaker wire harness i adjusted connection and icemaker filled and cycled unit is working
We serviced a
WHIRLPOOL FREEZER
Model MZF34X18FW03
Near Charlotte Hall, MD 20622
Robert A.
Job Details: 05/19/2022
"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. When I arrived the unit was off, I plugged it in to check it out. The fan motor, compressor and interior lights are working fine. The unit began to build a frost pattern as designed. I did notice the door is not sealing well at the bottom of the unit leaving a gap for warm air to enter the unit. I attempted to adjust the gasket but the seperation is too wide. The cx said before heavy frost would build at the floor of the inside of the unit. The unit will need a new door and gasket to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10746783 (door assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details: 05/19/2022
Cx complaint freezer is icing up. Inspected unit evap fan is working. Freezer door seals properly. No ice in FC section. Ordering control.; ordrng 1 W11524469 (control)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Madison Heights, VA 24572
Kyle A.
Job Details: 05/19/2022
"Cx complaint of unit not operating. Did confirm door switch tab broken off. Replaced switch and the unit is now as designed.; ordrng 1 W10237959 (Door switch), used 1 W10237959 (Switch) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Reston, VA 20191
Christian C.
Job Details: 05/19/2022
Installed parts. Unit now heats and no more loud hum. Light now works. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model IIKLMKLM
Near Shepherdstown, WV 25443
Danny R.
Job Details: 05/19/2022
"cx cancelled at door her father set up apt , cx didnt know about cvharges and cancleed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Falls Church, VA 22043
Jason A.
Job Details: 05/19/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG525S0JS2
Near Frederick, MD 21703
Brian R.
Job Details: 05/19/2022
replaced parts ordered and had cx try unit and she said much better and works like it should now. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Demonte S.
Job Details: 05/19/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker will not Harvest on Service Test 29. I then checked the Ice Maker Thermistor on Service Test 33. Thermistor is reading Open. Installed new Ice Maker. Reran Service Test 29. Ice Maker Harvested.( Advised that the cx waits 24 hours to allow Ice Maker to get down to temperature.) Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/19/2022
"cx complaint cam bolt came loose and blet and pulley started wobbling wearing through pulley guard, reinstalled parts tightly but pulley feels as if its worn out from wobbling, ordering cam assembly and pulley guard; ordrng 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 05/19/2022
"Cs refrig led lights not working control panel not working on temp controlled drawer, I found the wiring harness and UI in the crisper drawer to have failed. Ordering drawer, UI and will return with harness to restore function to the fridge. Customer paid for svc call,labor and shipping.parts are covered.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model EB2SHKXVD03
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/19/2022
"cx complaint unit making to much ice, wont stop. found bailer arm had come out of the ice maker and cx attempted to put it back in but did not install it correctly, reinstalled bailer arm and unit tests good. 120 service call collected by check #128 job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
installed new heater and tested unit. job completge
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/19/2022
"cx complaint not water but ice, replaced dual valve from pre-id, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Jonathon C.
Job Details: 05/19/2022
"cx complaint, unit leaving residue on clothes, and not spinning out properly. tested inspected, verified complaint. upon arrival, found basket leaning heavily to one side indicating bad suspension rods. pulled top to verify, basket touching inside wall when not loaded. ordering suspension rods.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXML00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/19/2022
Per previous tech I was able to access and replace the valve and filter housing. I then had to defrost the icemaker and fill tube. The unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/19/2022
unit with low charge. must replace evaporator and or compressor and charge to search for leak.; ordrng 1 W11256565 (evap) and 1 W10507884 (compressor) and 1 4387444 (evap repar) and 3 3count (3 count)s
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 05/19/2022
unit has iissues with defroste will need control and harness; ordrng 1 WPW10453401 (control)
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Seaford, DE 19973
Michael E.
Job Details: 05/19/2022
CX complaint: oven not working. Tested and verified complaint. 240vac at receptacle. At term block the block is damaged and power cord also damaged from loose connection power cord to terminal block. No damage found to wire harness. Terminal block cover has a hole from the burnt power cord leg. I replaced the term block and used the 2 nuts. Ordering term block cover. Cannot rescxhedule due to upcoming vacation.; ordrng 1 WPW10326122 (cover-blck)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23456
Austin D.
Job Details: 05/19/2022
"cx complaint the unit is not cooling all the way in the freezer and also not making ice. checked the unit and found that the unit is at 7 degrees in the freezer and the coil is ice up pretty good. signs of the unit not going into defrost like it should. therfore, ordering a new fan motor with harness for freezer and also the control just incase.; ordrng 1 W11575358 (defrost thermistor harness) and 1 WPW10675033 (control)"
We serviced a
JENN-AIR COOKTOP
Model JGD8345ADB22
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
CX complaint: explosion in cooktop burner. Inspected and verified complaint. I found a lot of oxidation damage in all burners. Ignitors have not worked in some time. Loose gas explosion has happened in both cooktop burners and grill burner is oxidized very badly. I gave CX phone number to call from WP safety. CX will be contacting them. Unit is not safe to use. it is unplugged and gas is off. SR 7733632072 Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/19/2022
replaced door tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20017
Samuel R.
Job Details: 05/19/2022
replaced gasket.unit is now sealing properly.
We serviced a
KITCHENAID OVEN
Model KERS306BSS1
Near Millersville, MD 21108
Kevin P.
Job Details: 05/19/2022
"installed and tested new control, collected 110 labor balance by cc. job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Vienna, VA 22180
Jason A.
Job Details: 05/19/2022
CX complaint WASHER wont turn turn on. A few months ago unit puts itself into control lock w/o user input. CX unplugs unit & able to unlock. Test UI in diagnostics all buttons respnd except control lock. Replaced console & ran test wash. Start & cancel cycle multiple times. Start NORMAL cycle & unit is advancing. Call office to clear up note about an outstanding amount > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near York, PA 17406
Sal R.
Job Details: 05/19/2022
"CX complaint was that the unit was not draining. I found a f8e1 error code , I was able to access and replace the pump and unit test good. I was able to to collect 197.11 via check #2612"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
Chris B.
Job Details: 05/19/2022
replaced gear case cap spultch shifter and valve and motor and belt could not calibrate unit due to no water hook up unit spinning and agitating as desighned
We serviced a
FRIGIDAIRE DISHWASHER
Model 98U8UJH98U
Near Dover, PA 17315
Bernard M.
Job Details: 05/19/2022
Cx has Frigidaire dishwasher which we don't service. Moving on.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Vienna, VA 22180
Jason A.
Job Details: 05/19/2022
CX complaint F6E8 error code & MW cannot heat. Found F6E6 & F6E8. Wrong color console installed. See SDpics. Found 3wire connector going thru bulkhead has loose connector. Center NEUTRAL pin is sunk in & discolored. Straightened pin to make sure it makes good contact with female. Used wiretie to secure both sides. See SDpics. Called techline. Test MW over 20X to make sure error doesnt return & unit heats everytime. CX tested MW also. Preheat oven to 350F > JJ; ordrng 1 W11093254 (panl-cntrl UI SS) and 1 W11449277 (interlock harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/19/2022
"came out to replace tub , uninstalled and disassembled , replaced tub and reassembled , tested unit , unit is now running with no leaks , reinstalled and tested again unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit found door squeaking adjusted closer and tested unit now functions normally noise gone
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near York, PA 17406
Sal R.
Job Details: 05/19/2022
CX complai t was that the utni was leaking. I was able to run the tunit through several test cycles and a rinse and spin and was not able to recreate a leak. I advised CX to cut loads in half due to posiboe overload . CX will call office is leak happens again./
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sensor pad tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/19/2022
cx complaint is the cooktop working but the oven and display not working. confimed complaint. display was blank when i arrived. all 4 burnrees work. inspected unit and found the terminal block has had a themal event. unit will need all preIDed parts and the main harness. i did not have enough of the correct gauge wire to fix the unit safely today. marking preIDs for use on return and ordering harness. schedule when part is available.; ordrng 1 W11553447 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Carl R.
Job Details: 05/19/2022
"Frosting in the Freezer Section - Refrigerator.. Removed freezer door and 8 screws, removed 2 rails. Replaced with 2 new rails and 8 screws. Put door back on . Freezer door closes properly. Removed old right door gasket and installed new door gasket, treated with heat gun. Told cx not to open door for 30 min."