Service History 218 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model wet4024hw0

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit made noise. Inspected the unit and found the agitator bolt was coming loose. Tightened the bolt and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Rock, Pennsylvania 17327

Drew B.

Job Details: 09/13/2023

replced all prts tested no issues checks good

We serviced a

JENNAIR COOKTOP

Model JGD3430GS00

Near Boyds, Maryland 20841

Julian H.

Job Details: 09/13/2023

CX complaint about units LF burner intermittently igniting inspected found that sometimes burner ignites right away then other times will have long delays to ignite called TL explained problem wants us to replaced orifice holder ignitor base & cap; ordrng 1 W11051229 (tubing-gas LF) and 1 W11579391 (cap kit) and 1 W11084065 (burnr-head LF) and 1 W10826752 (holder-orf LF)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Abingdon, Maryland

Neil H.

Job Details: 09/13/2023

cx complaint unit got off balance in one cycle cx has been using unit and said everything has been good i checked unit out and it tested good with towels in rinse spin cycle and i recalb unit all good

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Washington, District of Columbia 20005

Samuel R.

Job Details: 09/13/2023

cx complaint unit has a crack in the freezer liner.inspected uit and could confirm.unit is not hvaing cooling issues.so unit will need a liner repair kit.482395; ordrng 1 482395 (liner repair kit)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Baltimore, Maryland 21214

Justin S.

Job Details: 09/13/2023

CX complaint no cool refrigerator. Replaced compressor system had possitive pressure no leaks found. Unit is cooling good now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Westminster, Maryland 21158

Brian R.

Job Details: 09/13/2023

cx complaint is ice maker in fridge works here and there and ice maker works good in fridge but ice looks wet and things seem to be freezing in drawers in fridge and temps dont seem right. took temp readings of -5 in freezer 38 in fridge 2 through ice make. ice bin had maybe 2 batches of ice in it. test 56 56 E5. tested and checked unit. at time ice in bins look good. will replace fridge ice maker per codes. ice maker fills now and checks. also adjusted temps some. job complete.; used 1 W11658802 (Ice Maker) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/13/2023

replaced element with preIDed part. original element had not leaked yet. tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2574DEM01

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 09/13/2023

"Replaced parts, reset power, ran test mode, evaporator fan motor and damper control cks ok no air leak.."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Bristow, Virginia 20136

Demonte S.

Job Details: 09/13/2023

Installed the upper & Lower Wash Arms to the unit. Ran a normal cycle. Unit is working as Designed. ( advised the cx to stop putting food into the Dishwasher.)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Lebanon, Pennsylvania 17042

Justin L.

Job Details: 09/13/2023

Cx complaint freezer lost cooling but rc cooled fine. Was able to access unit and found ice container full of ice but cubes were wet. Found 18 in ambient temps of fc as no product. Entered diag and test 1 37F 2 29F 3 11F 4 14F 5 33F 14 29F 16 22F 23 71F 24 68F 25 71F 26 64F 28 33F 29 4F 30 33F 31 23F 33 31F 34 -18F 35 27F 36 -9F 56 PASS 57 PASS 58 PASS 59 PASS contacted techline and spoke to Leon. Reccomends replacing control as everything else is checking normal. Once in office will need to set return; ordrng 1 W11664342 (control GF2 board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Hume, Virginia 22639

Daniel J.

Job Details: 09/13/2023

fridge complaint no cool currently powered off supplied power connected to watt meter comper on amps jump to 8 amps and whine from compressor than down to two amps and off for min than back on sugguesting compressor showing sp order parts and labor covered by entitlements informed customer fan turning and moving air; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve)

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Reston, Virginia 20191

Christian C.

Job Details: 09/13/2023

Installed timer. Tested unit no issues. Vent has a lot of lint in what we can reach. Advised cx to have a vent cleaner service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Chesterfield, Virginia 23838

John P.

Job Details: 09/13/2023

Found error code f7e1 f4e3 replaced sump tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chesterfield, Virginia 23838

Chris B.

Job Details: 09/13/2023

replaced evapo drip tray evap cover rc evap fan UI and main control unit working as desighned

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit heated. Installed new element and tested and it now heats to temp. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hopewell, Virginia 23860

John P.

Job Details: 09/13/2023

Found ice maker error code e5 Found ice cover the freezer evaporator fan melted ice ordering evap fan and control; ordrng 1 Wpw10675033 (Control board) and 1 W11249952 (Evaporator fan motor)

We serviced a

AMANA WASHER

Model NFW7200TW

Near Joppatowne, Maryland 21085

Justin S.

Job Details: 09/13/2023

cx says the unit still has water in the tub and stopped working in cycle. found the unit locks but does not drain. tried diagnostics and the unit does not drain spin or fill. found the drain pump is getting 120vac to cn5-1 to cn10-6. the control has spots burnt on it(pic). the unit needs the control and drain pump. control is nla; ordrng 1 nla (control) and 1 WPW10175948 (pump-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Richmond, Virginia 23234

Chris B.

Job Details: 09/13/2023

cx comp unit will not make ice insp unit found fc im wire not seated on IM seated wire tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Kingsville, Maryland 21087

Justin S.

Job Details: 09/13/2023

"CX complaint clothing wet at end of cycle - dryer - not heating. Replaced Console and hinges. Ran unit and unit is heating, venting, and spinning good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Hopewell, Virginia 23860

John P.

Job Details: 09/13/2023

Found ice maker fill cup full of ice causing water to overflow in them adjusted full tubeplacement tested working as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Essex, Maryland 21221

Shane M.

Job Details: 09/13/2023

installed all parts. unit workng properly.

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Richmond, Virginia 23234

Chris B.

Job Details: 09/13/2023

replaced suspention tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Perry Hall, Maryland 21128

Shane M.

Job Details: 09/13/2023

cx complaint the unit isnt dispensing ice. found icebin locked by small piece of plastic caught in the teeth. fixed this issue. unit now dispensing ice.

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Nottingham, Maryland 21236

Shane M.

Job Details: 09/13/2023

"cx complaint the unit isnt spinning proper. found F7E7 error code. found stripped hub. quote for the repairs $274.08 cx paid in full by card. calibrated the machine, unit working properly.; ordrng 1 W10528947 (hub vs), used 1 W10528947 (hub VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Baltimore, Maryland 21239

Shane M.

Job Details: 09/13/2023

installed all parts. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodlawn, Maryland 21207

Dustin F.

Job Details: 09/13/2023

"cx complaint: unit died not workingInspected unit, confirmed cx complaint. had to pry open door latch to access model serial. CX gave me permission to get it open. Checked and confirmed 121v at wall. 121v comming into control but only 3.5 dc volts comming from control to console. unit needs new control"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Baltimore, Maryland 21216

Dustin F.

Job Details: 09/13/2023

"Upon arrival, found GAsket torn out of the box, need to reorder. While there i replaced LEds. Reordering new gasket.; ordrng 1 W11625088 (GAsket Reorder)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/13/2023

cx complaint is the lid breaking again. confirmed complaint. glass is not borken but is seperating from the plastic causing lid to stick up near the console. this seperation goes all the way from left hinge to right. lid was replaced less than a year ago. i replaced it with preIDed part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bel Air, Maryland 21014

Justin S.

Job Details: 09/13/2023

"cx complains about a noise. found the noise stops for the cx when the discharge is touched. added mastic to the dischartge. the unit is no longer making the noise for the cx. the unit is now good; ordrng 1 212643 (sealer-gum(js vs)), used 1 212643 (SEALER(js vs)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 09/13/2023

replaced the fc fan i/m and fan unit tested good all fans strong told cx give it 24hrs

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, Maryland 21047

Justin S.

Job Details: 09/13/2023

cx says they got a f2e1 error code when they were using the unit. started a cycle and the unit is heating in cycle. tested and the 9 is being hit without me touching the numbers. doesnt look like the switch was replaced last time. the unit needs the switch; ordrng 1 W10728531 (swtch-memb)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Baltimore, Maryland 21202

Dustin F.

Job Details: 09/13/2023

"Cx complaint: unit not drainingInspected check valve and drain pump, found drain pump in range but humming and not draining. unit needs new drain pump.; ordrng 1 W10876537 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHAXVS01

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 09/13/2023

cx complaint water leaking i couldn't determine where it's coming from 100% but seems like the filter housing but cx put paper towel under it to see if that's where it's coming from. $430.08$120 collected; ordrng 1 WPW10121140 (housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near New Freedom, Pennsylvania 17349

Drew B.

Job Details: 09/13/2023

c complaint thatv unit is leakiong badly again on the upper rc section.. i tested nd found the unit to be leaking from vlve again but when checking icemaking componets found the harness from cabinet to heater was pittewd and pulled out the head prong connection from so much water taking out. i was ble to kinda push back in and test but the unit doesnt fill icemaker being failed connection im assumiung from the connector head. called whirlpool spoke to rick sent pic and infomred mutplie trips of same issues and they are deeming non repairable

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Washington, District of Columbia 20012

Brian F.

Job Details: 09/13/2023

"Installed rollers, reassembled and tested, unit still making a clicking noise, seems to be coming from front left, seemed to get louder after replacing front left roller. Ordering roller, roller shaft, blower wheel, and idler pulley.; ordrng 1 WPW10314173 (roller) and 1 WPW10359271 (roller shaft) and 1 WP697772 (blower wheel) and 1 W10837240 (idler pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM01

Near Bel Air, Maryland 21015

Neil H.

Job Details: 09/13/2023

replaced the ice maker and put bracket on and unit mounted fully now and should hold

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bel Air, Maryland 21015

Neil H.

Job Details: 09/13/2023

cx complaint the i/m not working found tray is twisted and not cycling; ordrng 1 W11546935 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID RANGE

Model KBHS109SSS00

Near Toano, Virginia 23168

Orbie

Job Details: 09/13/2023

"complaint unit not working. checked unit, verified 12vac to mag fan, 0.1ohm at mag (good), tested inverter also good. called techline spoke with bruce. P3 yellow to blue on relay 120vac, P3 yellow to yellow on relay 120vac. advised to replace magnatron before inverter board to prevent damaging inverter.quoted cx for repair, cx agreed. replaced mag and inverter, tested unit. working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MTB2456AEB

Near Thurmont, Maryland 21788

Ricardo S.

Job Details: 09/13/2023

"Cx complains about a leak under the deli drawer, inspected unit, the drain is clogged, i use the steam gun to unclog the drain.. water draining fine"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Phoenix, Maryland 21131

Justin S.

Job Details: 09/13/2023

cx showed me a video of the unit screeching in cycle. no error codes in memory. ran the diagnostic and the unit fills drains agitates and spins but does screech in spin. Looked under unit and found belt and plastic dust. Replaced splutch and belt ran diagnosis test and noise was gone. replaced the cam and belt and reran diagnoswtics. the noise is no longer being made in spin. the unit is now good

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Wilmington, Delaware 19809

Frederick R.

Job Details: 09/13/2023

CX complaint is SXS no cool. inspected/tested and found control could not force defrost and evap was frozen over completely. Pulled evap cover and defrosted evap. Found heater wire unpinned. Repaired wire and tested defrost and the heater is now operating. Unit working as designed. Informer CX 24-36hrs for it to get to proper temps. Job is complete. This is a costco 2 yr warranty

We serviced a

MAYTAG DISHWASHER

Model MDBH969AWS2

Near Newport News, Virginia 23606

Justin W.

Job Details: 09/13/2023

cx complaint of leak somewhere near dishwasher. checked unit to find leak occurring during drain at garbage disposal non whirlpool attached drain line. advised cx to remove and connect dishwasher drain line directly to disposal and then to fill and drain. to confirm no longer leaking. unit working as designed

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit didn't heat correctly. Inspected the unit and found both ovens reach temperature and cycle off and on when temps raise and lower. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model M1BXXLZYB00

Near Hyattsville, Maryland 20782

Leon

Job Details: 09/13/2023

cx complaint was unit was seeing water at the bottom of the unit cofirmed the issue the drip pan was lining from the bottom ordering a new drip pan; ordrng 1 W10890667 (drip pan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Alexandria, Virginia 22307

Lloyd B.

Job Details: 09/13/2023

"Cx complained the unit did not start and the door did not close. Inspected the unit and found that the upper rack on the left side, was hanging and causing the door not to close because the upper rack was pushing out. Removed rack and reinstalled and tested and it now works. Job complete"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 09/13/2023

cx complaint unit is not draining properly.inspected unit abd could confirm.unstacked unit and once apart found drain pump to be full of debris causing poor performance.cleared pump and tested unit.now draining properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 09/13/2023

CX complaint about unit making a noise from RC no light on FC & not making ice efficiently checked temps FC -9 icebox 0* set to positive 1 issue with sensor on FC attached to evap cover led out need a new one put unit on test mode confirmed readings on tests2&4 test 16 thermistor not detecting temp reading 27* issue with icemaker thermistor fan shaving ice on Rc's evap need control & evap cover MUST SET AS 2 COUNTS DEFROST; ordrng 1 W11483116 (fc led module) and 1 W11394920 (evaporator cover FC) and 1 W11557001 (icemaker) and 1 W11610999 (evap cover RC) and 1 W11664342 (control elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs321sdhb08

Near Baltimore, Maryland 21209

Dustin F.

Job Details: 09/13/2023

cx complaint: unit wasnt closing right. inspected unit confirmed unit was unleveled. releveled unit and tested unit. unit now works as intended.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near College Park, Maryland 20740

Leon

Job Details: 09/13/2023

"cx complaint dryer squeaking loudly intermittently, inspected dryer, drum had a hard time turning, roller wheels stuck; ordrng 4 WPW10314173 (roller wheels)s"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 09/13/2023

cx complaint unit is not powering on.was baloe to unstack uit by just sliding dryer over to unit next to it.didnt need 2nd tech on this unit.inspected unit and found control getting 121v but not powering on.all connections are good.checked ui and found one of the pin connectors to be off sober joint.unit will need a ui and control gave cx and qoute and will not go with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Westminster, Maryland 21157

Brian R.

Job Details: 09/13/2023

replaced parts ordered and checked unit. fridge ice maker now fills and checks. unit quiet as well. unit checks. job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newport News, Virginia 23608

Justin W.

Job Details: 09/13/2023

replaced latch and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Reston, Virginia 20191

Christian C.

Job Details: 09/13/2023

cx complaint ice maker not making ice. confirmed issue checked pantry door board and wiring harness wet and coroded from water damage. tested ice maker and got E5 error. ran test 57 with no issues. presented options to ordering ice maker. cx paid in full; ordrng 1 W11658802 (ice maker)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near White Post, Virginia 22663

Ezra M.

Job Details: 09/13/2023

used thermocouple and verified oven reading temps higher than they actually are. will need thermostat and possibly control.; schdld next appmnt for 9/21 THU am

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ05

Near Catonsville, Maryland 21228

Robert L.

Job Details: 09/13/2023

"installed new icemkaer per previous, module cycled and called for water, filled properly, tested all ops ok collected $110 visa cx paid in full"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hopewell, Virginia 23860

John P.

Job Details: 09/13/2023

"On arrival found f8e1 bad cold valve replace codl tested unit working as designed; ordrng 1 W11038689 (Valve JP/vs), used 1 W11038689 (VALVE JP/VS) from stock"

We serviced a

WHIRLPOOL COMBO

Model LTG6234DQ1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/13/2023

"Replaced timer, unit tested ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 09/13/2023

"customer stated that the unit was making a noise during spin. ran unit in spin with a wet load, but the unit didnt make the sound. the unit cks good mechaniclly.. customer to record sound and call back"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pocomoke City, Maryland 21851

Michael E.

Job Details: 09/13/2023

"CX complaint: stops in cycle, display goes blank. Tested and verified complaint. No error codes. Unit went through diag cycle without problem. Tested on normal and unit is overfilling for the setting it is on. Auto sense on empty basket and i stopped it after it filled over half way up basket. No problems founds with pressure switch hose. Ordering water level switch and control. Cannot reschedule due to SO part; ordrng 1 W11168256 (switch-cyc) and 1 W11607637 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EBS2

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 09/13/2023

"installed parts, unit cks ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Adelphi, Maryland 20783

Leon

Job Details: 09/13/2023

CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, District of Columbia 20011

Brian F.

Job Details: 09/13/2023

"Cx states they came downstairs after a cycle finished and found water on the floor that seemed to have come from the washer. Entered diagnostic mode, no saved errors, ran test cycle, no leaks found. Inspected outer tub and drain line for cracks or holes, none found. Filled tub with water, no leaks. Ran 3 more test cycles, unable to reproduce leak, unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Silver Spring, Maryland 20904

Brian F.

Job Details: 09/13/2023

"Cx states unit squeaking during cycle, tested and confirmed. Installed dryer repair kit, tested, noise is gone, unit is now working properly."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Columbia, Maryland 21045

Robert L.

Job Details: 09/13/2023

"installed console per previous, tested all ops ok, collected $130 MC for labor , cx paid in full"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Oxford, Pennsylvania 17350

Sal R.

Job Details: 09/13/2023

"Per the previouse tech, I was able to access and replace the heating element. I tehn tested unit and unit test good."

We serviced a

WHIRLPOOL DRYER

Model WED8200YW2

Near Columbia, Maryland 21044

Robert L.

Job Details: 09/13/2023

"cx complaint loud squealling, found idler sticking , replaced idler pulley from pre-id, tested all ops ok, collected $266.23 MC, cx paid in full"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC97ES0ES02

Near Columbia, Maryland 21044

Robert L.

Job Details: 09/13/2023

"cx compalint f6e8, at arrival unit was working after cx reset breaker, heated water, cx had light flickering in micro when barely holding door, when left interlock button was pressed in, light went out and unit errord f6e8, short in interlock harness, ordering harness , collected $330.50 disc, cx paid in full; ordrng 1 w11449277 (interlock harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 09/13/2023

CX complaint about unit not cooling properly o both compartments states that some one was out b4 to work on sealed sys went to the back checked with gauges low side -14 high side 0 couldnt feel any heat transfer from compressor makes a weird noise called TL also plugged watt meter to outlet 56 watts drawed gave all these readings to TL satets to replaced drier & compressor ordering condenser to transfer heat & Rc evap in case of a leak 4 COUNTS SEALED SYS JOB; ordrng 1 W11109499 (drier-tube) and 1 W11592010 (COMPRESSOR) and 1 W11548259 (condenser) and 1 W11291123 (evaporator RC)

We serviced a

JENN-AIR RANGE

Model JGD3430GS00

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 09/13/2023

Cx complaint about unable to turned rf burner inspected & found a locked valve part covered for 5 yrs CX PIF THRU APP; ordrng 1 W10844343 (valve-brnr RF (CBE))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Oakton, Virginia 22124

Christian C.

Job Details: 09/13/2023

"Installed evap harness, and evap fan. Fan is now working strong. Set temps to recommended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Clarksville, Maryland 21029

Robert L.

Job Details: 09/13/2023

"cx complaint top rack falling, found adjusters seperated at rollers, temp tied rolled to brackets, ordering adjuster kit, collected $183.79 visa, cx owes $110 labor on return, cx wanted to contact customer care,; ordrng 1 W10712395 (adjuster)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Silver Spring, Maryland 20905

Brian F.

Job Details: 09/13/2023

"Cx states wash motor not running, tested and confirmed. Removed drain pump, found deformed/defective RIF. Installed new sump assembly, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Portsmouth, Virginia 23701

Lucas R.

Job Details: 09/13/2023

"replaced drier and installed coupler, while replacing evap, liner melted behind evap, expose harness wires, evidence of control sticking in defrost. air tower and liner under drain pan melted, called techline spoke with rob, unit sent for review non-repairable. advised cx wp will contact in 3-5 business days with resolution; ordrng 1 W11506635 (coupler lrvs), used 1 W11506635 (COUPLER lrvs) from stock"

We serviced a

MAYTAG UNKNOWN

Model n/a

Near Portsmouth, Virginia 23703

Lucas R.

Job Details: 09/13/2023

"cx complaint oven not heating properly, checked unit found elements good at 18 and 24 ohms, 240 vac to elements during preheat, heated to 350, actual temp 240 degrees with thermal probe indicating failure in control and or sensor, due to age of unit model sticker no longer legible, unable to order parts or access technical info, referred cx to warranty co.; saved tckt"

We serviced a

IKEA RANGE

Model IGL730CS0

Near Glen Burnie, Maryland 21061

Alexander D.

Job Details: 09/13/2023

"replaced center burner knob, LF and RF burner heads and caps. tested unit. all burners now igniting properly. cx pointed out a few orange flames that come out intermittently when burner is on hi. tried adjusting gas flow to burners at valves and its a little better now but seems normal. unit is now working properly. advised cx to call back if its still sooting pans."

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS6

Near Chevy Chase, Maryland 20815

Sherwood

Job Details: 09/13/2023

cx complaint not starting arrived and found unit to not drain when in a service diag but everything is else checks out. tested brwn wire to drain motor and itsgetting correct voltage. did not find any debris blocking propellers.; ordrng 1 WPW10531320 (drain motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, Maryland 20815

Sherwood

Job Details: 09/13/2023

cx complaint leaking in rc. arrived confirm issue found drain was block by permagum seal for thermistor. alot was stuck to shield and was very hard to remove advised cx it should be replaced. used zip tie to clear any debris in drain cleared all water at bottom of rc. ordering parts.; ordrng 1 W10555480 (shield) and 1 212643 (permagum)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near La Plata, Maryland 20646

Davonte

Job Details: 09/13/2023

"cx complained unit wasnt cooling. confirmed cx complaint. unit hasd no cool in the fc and rc side. inspected evap no frost pattern. ran compressor test. compressor making loud buzzing noise. called ss tech, advised me to order compressor. also ordring evap just in case that has to be replaced as well. cx paid 120 service call. all other parts covered under ss warranty; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (valve coupler) and 1 W11598434 (evap) and 1 W11506620 and 1 W11504450"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Bowie, Maryland 20721

Shawn D.

Job Details: 09/13/2023

cx complaint freezer isnt cold enough said ice cream is soft called homedepot and they had her move setting in freezer. inspected unit freezer temp is 12 fridge 38 unit set to warmest setting. set unit to recomended and did the same to freezer. pulled unit out and checked amp draw and is .7amps good compressor warm but not to warm. i told cx to give unit 24 to 48 hours to see if temps get colder and call us back if no difference. unit should be goood to go

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/13/2023

"cx complaint is the unit not heating on every cycle and unit making a screaching nose. cx says some times unit heats, other times it doesnt dry at all and she has to run cycle again. i checked for codes and found F4E3, F4E4, F2E1. ran the unit and it did not heat. air flow meter shows poor air flow (red light). cleaned duct and shortened the run slightly for better flow. air flow meter now shows good air flow for all dryers. i found a blown thermal fuse. replaced with preIDed part and tested again. unit now heats properly. unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pocomoke City, Maryland 21851

Michael E.

Job Details: 09/13/2023

CX complaint: 2-3 cycles to dry a load. Tested and verified complaint. Air flow tested in red. Unit is heating and tumbling. I found lint trap was full of lint over 1 inch thick. CX was surprised since she only ran 1 load in unit and never checked lint trap. Unit may have been in another house before this one. I cleared lint trap and tested air flow again. Now unit passed in the green. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Alexandria, Virginia 22307

Lloyd B.

Job Details: 09/13/2023

"Cx complained the unit did not make ice. Inspected the unit and found the water was off. Turned the water on and tested and it now dispenses water, turned the ice maker on and the unit will make ice. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Germantown, Maryland 20876

Julian H.

Job Details: 09/13/2023

GOT HERE open unit & found blower wheel fractued replaced as well attached pads to duct replaced console tested & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Newport News, Virginia 23605

Carl A.

Job Details: 09/13/2023

cx complaint of water drinpping from freezer side of unit checked unit to find drain line to be frozen over thawed out drain line tested unit works as deisgned

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Norfolk, Virginia 23503

Carl A.

Job Details: 09/13/2023

"cx complaint of unit not making ice took temp readings of 38 in RC,in FC 34,called techline spoke with JOE ,checked to be sure power from L to N had 123vac,jumerd out ice maker no action,also jumpered out V to N to get water in modle,was advise to replaced door gaskets; ordrng 2 WPW10460580 (gasket-fip)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Silver Spring, Maryland 20906

Brian F.

Job Details: 09/13/2023

"Cx states unit not making ice, ice bin empty, ice in mold. Ice maker test switch not working (installed by us 6 months ago), installed IM from van stock, new IM jumped and filled, but did not fill completely. Cx has never replaced water filter, provided cx with part # for filter, they are going to replace filter asap. Unit is now working properly.; ordrng 1 W11546935 (ICEMAKER BF VS), used 1 W11546935 (ICEMAKER BF VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Hanover, Maryland 21076

Alexander D.

Job Details: 09/13/2023

"cx complaint unit getting frost on left side of fz. inspected unit and verified complaint. found gap in top left corner of fz gasket. fluffed gasket with heatgun. tested unit, no gap now. unit is now working properly;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/13/2023

"Cx complaint Rc too cold on top part.Temp check with thermocople showing 35F on top shelf. Diffuser working ok, and not leaking any air. Rc thermistor reading from control board 8Kohm (good) I was unable to confirm any temp issues. Increase the Rc temp by 2F and advised cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/13/2023

cx complaint is the fridge door gasket coming apart. confirmed complaint. the right door gasket is torn badly at the top. other door gaskets look fine. ordering new door gasket. schedule when we have approval and part is available.; ordrng 1 W10830162 (gasket-fip)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Salisbury, Maryland 21804

Michael E.

Job Details: 09/13/2023

"CX complaint: not tumbling. Tested and verified complaint. I found the idler ,pulley came out of place. Corrected pulley, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Greenbelt, Maryland 20770

Leon

Job Details: 09/13/2023

Installed icemaker inside unit due to bail arm being broken on the old ice maker

We serviced a

AMANA DRYER

Model NED4655EW1

Near Salisbury, Maryland 21804

Michael E.

Job Details: 09/13/2023

"CX complaint: unit not heating. Tested and verified complaint. I found a wire melted at terminal block. Documented this in pics. Ordering main harness, terminal block, terminal screws and dryer wire set. Cannot reschedule due to NW part; ordrng 1 WPW10450286 (harns-wire) and 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS02

Near Clarksville, Maryland 21029

Robert L.

Job Details: 09/13/2023

"cx complaint f2e1 randomly, at arrival no error, was able to activate, found alot of spotting on console, cx cleaned and reset power, explained error and what to do when it returns, quoted $1439 for console, cx wanted to contact jenn air....tested all ops ok, collected $120 visa; ordrng 1 W11236885 (console)"

We serviced a

MAYTAG WASHER

Model MVWB855DC

Near Leonardtown, Maryland 20650

Davonte

Job Details: 09/13/2023

"cx complained unit wouldnt turn on, confirmed cx complaint. checked outlet to make sure unit is getting 120v. confirmed. put unit in diag mode got error codes f6e2, f2e1. tried running diag wash cycle but didnt work. ordering control and ui for unit; ordrng 1 W11417461 (control) and 1 W11112662 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 09/13/2023

replaced all parts needed tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Leonardtown, Maryland 20650

Davonte

Job Details: 09/13/2023

"cx complained filter hosuing was broken. confirmed cx complaint. filter stuck in filter housing, unable to remove, also door to housing was broken off. replaced filter housing"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS2

Near Baltimore, Maryland 21209

Dustin F.

Job Details: 09/13/2023

"CX complaint; DW leaking. inspected unit, could not confirm cx complaint but unit keeps throwing F6E2 code for WAter inlet electrical problem. inspected valve and found it reading out of range. ordering water inlet valve for return visit.; ordrng 1 WPW10327249 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near New Windsor, Maryland 21776

Brian R.

Job Details: 09/13/2023

cx complaint is unit shakes and moves all over this place and she tried to lower spin speed and she said unit does the same. units on a pedistole as well. unit is level as theres no rock. ran a drain and spin empty as she said it does this no matter if theres things in it or not. no codes found. started a normal cycle and let run a bit. unit filled and ran as it should. had same unit last week that i called in and tech line advised to replace shocks and both support springs and make sure there in the right holes and spots. will order parts needed as well as a helper and office will schedule.; ordrng 2 W11314394 (Spring)s

We serviced a

WHIRLPOOL WASHER

Model WDP730HAMZ0

Near Severn, Maryland 21144

Israel R.

Job Details: 09/13/2023

F4E3 motor not running. Customer complaint unit is not washing dishes. I found the unit is not filling with water. I found the unit has a kinked hose the house is under the frame. I clear the line of kinks. TEsted the valve is noisy and now is filling but at first the motor did not turned on. I then check motor and now the motor is running but it stops then it comes on when it supposed to be on the whole time. Ordering sump and valve.; ordrng 1 W11613480 (Pump) and 1 WPW10327249 (water intake valve)

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