We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/29/2023
cx complaint unit is displaying error code f0e7. inspected unit and entered diag and found f0e7. cleared code and ran auto test and found unit finshed cycle without issue. i did remove spin basket and found tub was clean and clear. I did wipe it down with vinegar and a rag. I then recalibrated unit. advised cx to run clean cycle with affresh or distilled vinager. cx was running clean cycle with nothing in unit. filed issue with WP (SR7736429720) unit checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/29/2023
helped jw
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Brandywine, MD 20613
David J.
Job Details: 06/29/2023
Customer complaint freezer shelf is defective. After previous text visit he had found part that was ordered. Was defective arrive today and customer was not home. Spoke with customer and was asked to leave the shelf at the front door. Spoke with ML and was advised I could leave the shelf left thank you card and shelf at front door job complete
We serviced a
KITCHENAID HOOD
Model KVWB606DSS0
Near Bel Air, MD 21015
Neil H.
Job Details: 06/29/2023
ARRIVED AND CX INFORMED ME THAT THE UNIT IS BEING REPLACED OUT SHE JUST CLOSED ON JUNE 15 BUILDER KNOWS UNIT DAMAGED AND NOT WORKING ONLY INSTALLED TO FINISH CLOSING PAPERWORK NO WORK NEEDED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Biglerville, PA 17307
Bernard M.
Job Details: 06/29/2023
"Cx complaint unit doesn't cool. Restored power and found compressor, evap fan and condenser fan all running. Accessed and exposed evap and no frost pattern was developing. Unit would stay at room temp. Unit needs sealed system repair with 3 call count. Once all parts are available, contact cx to reschedule; ordrng 1 W11579351 (evaporator) and 1 W11504450 (capillary tube) and 1 W11506620 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/29/2023
"cx complaint of unit not making ice,checked unit to find ice maker not working and unit not dispenceing water ,checked unit to find icemaker had failed and the reason for no water is due to a bad water fliter advise cx to replaced the water fliter"
We serviced a
WHIRLPOOL FREEZER
Model KBSN602ESS01
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/29/2023
"replaced leds, tested, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Portsmouth, VA 23704
Austin D.
Job Details: 06/29/2023
"cx complaint unit is stuck on rinse. checked rhe unit and found errro code f7e1. checked motor and found pulley nut had come loose. reseated the nut with a new bnut and pulley. also new belt. tested operation. unit is running as designed.; ordrng 1 W11239857 (belt ar vs) and 1 W10721967 (drive pulley ar vs), used 1 W11239857 (belt ar vs), and 1 W10721967 (drive pulley ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Greenwood, DE 19950
Taylor F.
Job Details: 06/29/2023
Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near ,
Emmanuel R.
Job Details: 06/29/2023
"Cs unit doesnt want to start intermittenly. Confirmed complaint. Themal fuse ok, tco ok, element ok.Connections are tight, door switch ok. Getting 243v ok. Narrowed it does to the timer and push button start.Sometimes it starts other times it doesnt.I cant 100% confirmed since i am getting mixed signals. Ordering timer and start button.; ordrng 1 WPW10436303 (timer) and 1 WPW10446920 (start button)"
We serviced a
JENN-AIR COOKTOP
Model JGC8536ADB
Near Clifton, VA 20124
Richard B.
Job Details: 06/29/2023
"CX complant. Cooktop not working , Inspected unit and found center igniter has falln in cooktop. Will need a totak rebuild , New orriface holders and screws. andigniters , CX payingg 120 service call. RB; ordrng 1 WP7527P00460 (orriface holder 48.90) and 1 WP7527P00260 (orriface holder 48.90 LR) and 1 WP7527P00360 (orriface holder 46.54) and 10 WP4000211 (screw 6.87)s and 1 74007736 (cap 98.71)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Baltimore, MD 21213
Shane M.
Job Details: 06/29/2023
"cx complaint the unit isnt cooling properly. found icemaker fill tunnel not in the right spot, causing unit to leak onto evap. cleared all ice. unit working properly."
We serviced a
WHIRLPOOL HOOD
Model KVWB600DSS3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/29/2023
Replaced Led.. unit cks and all lights working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bowie, MD 20720
Emmanuel R.
Job Details: 06/29/2023
"Cs icemaker wont stop making ice, confirmed complaint.I found the ice level sensor has frayed and no longer sensing the ice.Replaced icemaker and tested unit.Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/29/2023
"Replaced the rollers and idler . tested unit , job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/29/2023
"Cx states UI panel defective, inspected, found UI display not working properly, there is one saved error code but unable to read it due to problems with display, ui cover also seperating from panel. Ordering UI panel and harness, also ordering control and vent if issue was caused by vent errors, advised cx UI panel currently on backorder.; ordrng 1 W11660284 (UI Panel) and 1 W11627526 (UI Harness) and 1 W11649995 (Vent) and 1 W11672039 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Beltsville, MD 20705
Israel R.
Job Details: 06/29/2023
"Installed module, electrodes and caps. Good spark unit is back to normal operations."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Woodsboro, MD 21798
Brian R.
Job Details: 06/29/2023
came out to replace parts and no answer at door and called both numbers listed. 2nd number no good it seems. 2 houses on farm road and first one says 11401 on barn. tried for 15 min calling and knocking and drove around the farm. cx will need to reschedule.; saved tckt
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/29/2023
"Arr at Cx and went to replace UI and found the UI is the wrong one, Reordering UI and will use Control on return; ordrng 1 W11089306 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Bel Air, MD 21015
Neil H.
Job Details: 06/29/2023
CX COMPLAINT THE OVEN NOT WORKING SPARK MODULE FAULTY REPLACED OVEN NOW WORKING TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23462
Branden R.
Job Details: 06/29/2023
came out to replace parts on unit . disassembled and replaced all parts for repair . tested unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/29/2023
"Cx complaint of condensation build up on top of freezer gasket. Cx states previous company was out 4 times and already replaced gasket. Was able to access unit and verify all gaskets sealing properly. All doors closing. No mullion sweat. All temps normal. No condensation anywhere else in unit. No moisture under the drawers. Found previous company installed the phone strips on door to raise and help gasket seal. Contacted techline and spoke to Joe SR#7736744982, Reccomends changing door to correct the issue. Ordering door which will ship to cx house and cx will contact us for return; ordrng 1 W10815701 (freezer door stainless) and 1 W10909682 (name plate) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Upper Marlboro, MD 20774
Dustin F.
Job Details: 06/29/2023
"CX complaint: unit wont drainInspected unit, was able to put unit into test cycle. all cycles work good and clear, problem is when DW drains it fills the far sink with dirty water and syphons it back in. Advised CX to contact Licensed plummer. as CX reported having other plumming issues in house related to same problem. CX paid for Svc fee via check."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Lincolnia, VA 22312
Demonte S.
Job Details: 06/29/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from the Water Filter Head. Checked the Water Filter Head. Found that the Water Filter Head has a crack on the bottom. Water is dripping slowly. Unit needs Water Filter Head. ( Any questions please check Sd Pictures.) ; ordrng 1 W11346622 (Whirlpool Refrigerator Water Reservior)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Goldsboro, PA 17319
Fred G.
Job Details: 06/29/2023
cx complaint unit is not keeping food frozen. inspected unit and found unit is having a defrost failure. I found frost build up on evap. I entered diag and was able to force voltage to the element and found element did get hot. I tested defrost thermistor and found it was out of range 4.5kohms. unit needs defrost thermistor to correct issue. I did defrost evap. once part is in please reach out to cx and set up a return visit.; ordrng 1 WPW10383615 (defrost thermistor)
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Harrisburg, PA 17112
Justin L.
Job Details: 06/29/2023
Cx complaint unit takes multiple cycles. Was able to access unit and with the assistance of CH removed and tested all components. Verified air flow and used a thermocoupler to verify temps and unit would get upto 130F. Contactced techline and spoke to Chris SR#7736743572. Due to unit only being 120VAC unit is operating as designed no further work needed
We serviced a
KITCHENAID OVEN
Model KEBK101SSS04
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/29/2023
Cx complained the unit did not bake or broil. Inspected the unit and found that the thermal fuse is testing open. Tested and the bake element has 31 ohms and is not shorted to ground. The inner broil element has 39 ohms but the outer broil element is shorted to ground. Installed new thermal fuse. Unit now needs new broil element . Cx owes 110 for labor on return; ordrng 1 WP9760774 (broil element)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Deltaville, VA 23043
Orbie
Job Details: 06/29/2023
"CX complaint unit still not making ice. checked unit verified cx complaint. test 1 solid, test 2 solid, test 3 solid, test 4 good. test 5 good, test 6 recirc pump running. test 7 good. test 8 compressor running. blinking ice light - good. test 9 hot valve on, blinking ice light - good. bin thermistor 2.7k ohm. 5.0 ohm at grid heater. called techline spoke with Nate. SR# 7736748813 put bin thermistor in cup of ice. 5.75k ohm as high as it got. advised to replace bin thermistor. also ordering grid to be sure.; ordrng 1 WPW10511923 (thermistor) and 1 W10919199 (grid-cuttr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millville, DE
Taylor F.
Job Details: 06/29/2023
Cx complaint is unit not draining. Tested inspected and verified complaint. Found the knockout to still be installed in the disposal. Removed knockout and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Towson, MD 21204
Shane M.
Job Details: 06/29/2023
"cx complaint the unit isnt cooling proper. can confirmed. took evap cover off, found uneven frost pattern. SDPICS evap. Sealed system issue. 3 ct needed. ordering evap , compressor, drier. R600a; ordrng 1 W11546605 (compressor) and 1 W11504449 (fitting) and 1 W11506619 (fitting) and 1 W11109499 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 W11580057 (compressor) and 1 W11504415 (fitting) and 1 W11504431 (fitting) and 1 W11506619 (fitting) and 1 R600a"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Austin D.
Job Details: 06/29/2023
"cx complaint the unit is not switching to sping cycle. checked the unit and found that the drive pulley was defective. this can cause the unit to have a hard time switching between wash and spin. also the motor was very hot. replaced the motor, cap, and the drive pulley. tested operation. unit is running as designed.; ordrng 1 W11283592 (motor ar vs) and 1 W10721967 (drvie pulley ar vs), used 1 W11283592 (motor ar vs), and 1 W10721967 (drive pulley ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD
Shane M.
Job Details: 06/29/2023
cx complaint the unit has sticky substance near roof on RC. found glue thats holding vents return. cleared glue. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/29/2023
"Cx complaint that the unit makes a humming noise, inspected unit, the noise comes from the motor, fuses and power cks ok. unit needs motor assy, also order the bower wheel just in case; ordrng 1 WP694089 (wheel j/k) and 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 06/29/2023
"cx complaint no ice or water and warm products in rc. checked unit, advised cx to rearrange product in rc for airflow and showed frozen water bottle on top shel. cycled icemaker, icemaker is good, water dispenser is good. wires under fc door are good. unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/29/2023
"drain pump just humming, replaced the pump and tested unit . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/29/2023
"installed fc door and nameplate per previous, gasket holding better, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Virginia Beach, VA 23451
Branden R.
Job Details: 06/29/2023
cx complaint dryer is having condensation checked unit and found condensation on control where display is . checked vents and everything checked good with good air flow . also found when uninstalling top to unit its warped causing a gap in between console and top of unit allowing sharp edge to be exposed ordering top and console for proper repair to unit . cx would like BX only for return .; ordrng 1 W10460919 (top) and 1 W11384511 (CONSOLE) and 1 LOOK (LOOK)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Baltimore, MD 21215
Shane M.
Job Details: 06/29/2023
cx complaint the unit isnt heating. found no gas passing when trying to ignite. unit needs a regluator. $490.32 cx paid svc by card.
We serviced a
WHIRLPOOL DRYER
Model WGD9450WW1
Near Takoma Park, MD 20912
Brian F.
Job Details: 06/29/2023
"Cx states dryer door not staying closed, tested and confirmed. Found both upper and lower door catches worn. Installed new door catches, tested with a load in dryer, door staying closed. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/29/2023
"cx complaint fc IM not making ice. checked unit, come to find defective heater, and ice bin full of food. replaced icemaker, advised cx to clear ice bin. unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/29/2023
"Cx complained the unit would not advance past rinse. Inspected the unit and found when plugged in, the rinse led was flashing. Hit cancel and entered diagnostics and when agitating and spinning, nothing was moving, just the motor. The bolt came off the pulley causing the belt to come off and damage to the pulley. Installed new pulley and tested and the unit now operates as designed. Job complete; ordrng 1 w10721967 (pulley), used 1 w10721967 (pulley) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near North Beach, MD 20714
Shane B.
Job Details: 06/29/2023
"cx complaint is the unit not cleaning, musky smell and detergent dispensor door not working. cx says wash motor runs for a few minutes then it stops. i checked for codes and found F6E4 float switch open, F8E3 drain stuck on, F3E2 OWI shorted, F8E2 drain electric problem. cleared codes and ran service cycle. unit completed cycle. F8E2, F3E2 returned. found no damage to harness. inspected control and found wash motor plug was not plugged in all the way. ohmed drain pump from board. shows 34ohms, in spec. ohmed thermistor on OWI and it reads OL. started a normal cycle. unit filled, washed for a minute then drained. ordering control and OWI and dispensor. quoted cx for repair. they paid service call and said shes going to shop around before making a decision.; ordrng 1 W11084121 (sensor) and 1 W10861000 (detergent dispenser) and 1 W10906431 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/29/2023
"Replaced ice maker,, reset power, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBL00
Near Baltimore, MD 21215
Shane M.
Job Details: 06/29/2023
installed all parts. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Lancaster, PA 17601
Justin L.
Job Details: 06/29/2023
Cx complaint ice build up in fc. Was able to access unit and verfiy concern. Inspected unit and found that the bottom of the freezer door was warped allowing warm in which then turned into condensation which freezes and also leaks out onto floor. Cx is concerned of potential floor damage. Contacted tradecare and spoke to Bre order number 1537873094 SR#7736725186 and she ordered the door. Door will ship to cx who will contact us for return.; ordrng 1 12977880SQ (stainless freezer door) and 1 W10876598 (name plate)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/29/2023
cx complaint the unit is not heating. checked the unit and found the tco blown. replaced the tco and testdd operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gloucester Point, VA 23062
Orbie
Job Details: 06/29/2023
cx complaint unit not turning on. verified complaint. found 120vac at wall and green light blinking at control. managed to unlock unit and get unit into test mode to get it unstuck from glitch. unit needs facia to complete repair; ordrng 1 W11591400 (facia)
We serviced a
JENNAIR RANGE
Model JES9750CAS02
Near Pasadena, MD 21122
Alexander D.
Job Details: 06/29/2023
"cx complaint unit having same issue. after baking, unit will turn on downdraft fan by itself. cx said it happened within an hour after i left last time and ran for 6 hours and was beeping the whole time, no error code. inspected unit, door gasket is a little stiff so it may not be sealing properly causing heat to escape and get into control/keypad. replaced door gasket. preheated unit to 375, heard cooling fan start running once unit got to 300, which is correct. top of door and under console didnt get hot. unit started trying to activate downdraft fan once it got above 310 relay would click on and off quickly and display would show its turning on. seems keypad is getting stuck. ordering console and ordering another control. call cx to schedule return visit once we have eta on parts.; ordrng 1 WP8507P23360 (control(REORDER)) and 1 W10314422 (console with keypad)"
We serviced a
WHIRLPOOL OVEN
Model WEG730H0DS0
Near Washington, DC 20011
Brian F.
Job Details: 06/29/2023
"Cx states unit giving F8E0 (cooling fan speed too low), tested and confirmed. Found range burner mounting screws corroded, can be removed, but would not reinstall without breaking, ordering replacement screws (WP3196557 11 tribles) , returning with cooling fan.; ordrng 10 WP3196557 (screw)s and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pikesville, MD 21208
Shane M.
Job Details: 06/29/2023
cx complaint the unit freezer items in RC. too many items in unit causing airflow issue. unit might be having commuication issue w control to UI. ordering both.; ordrng 1 W11595219 (control) and 1 W11566894 (UI)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/29/2023
"cx complaint unit making scrapping like sound, checked unit, verified issue. come to find drum felt not seated allowing drum to tumble on front bulkhead. seated felt, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/29/2023
"cx complaint not powering on, disconnected console pump came on, verified 5vdc to console and 120v to control, replaced console from pre-id, tested all ops ok, part CBE , collected $230 visa cx paid in full.............. toekick missing from start cx aware"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/29/2023
wrong info.. cx has extended warranty with best buy
We serviced a
AMANA RANGE
Model ACR2303MFW7
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
changed bake switch unit work as design
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/29/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Moseley, VA 23120
John P.
Job Details: 06/29/2023
"Installed cabinet and drum, tested working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/29/2023
"customer stated that the door was falling. verified issue and fnd detatched hinge springs.. replaced both left and right hinges, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Saluda, VA 23149
Orbie
Job Details: 06/29/2023
"cx complaint unit throwing code during operation. checked unit found F6E1 when powering unit on. tried checking codes 'loading' under fault history. J10 2-6 1.1ohm. drain pump out of range. J3 2-1 OL w/ lid open or closed. unit needs drain pump, control and lid latch. unit under rac 1yr additional warranty.; ordrng 1 W11394572 (lid latch) and 1 W11399437 (drain pump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Warrenton, VA 20187
Daniel J.
Job Details: 06/29/2023
fridge no cool freezer working found evap froze over fan stuck in palce orering evap spanish speaking none in stock; ordrng 1 w11291123 (evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Lewes, DE 19958
Taylor F.
Job Details: 06/29/2023
Cx cancled at the door and said the unit is now working and she no longer needs service.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Nokesville, VA 20181
Daniel J.
Job Details: 06/29/2023
noise during spin top load washer diag confirmed noie removed agitator and hub splines wore out rounded off replaced calibrated and ran diag
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Arrington, VA 22922
Kyle A.
Job Details: 06/29/2023
Cx complaint of unit constantly leaking into drum. Did confirm cold valve is not closing all the way. Orsering valve assembly for return.; ordrng 1 W11165546 (Inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fairfax, VA 22033
Richard B.
Job Details: 06/29/2023
"CX complant. No ice dispensed, Inspected unit and found ice chute clogged . Cleared clog and checked door for good seal. AAdvised CX after getting crushed ice to get some cubes to c;lear the chute , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/29/2023
"replaced door , needed to order fitting to go with new door as water line on door is 1/4 and not 5/16 ordering fitting for it disconnectoed water vavle iin back and talped off so no water leaking on floor; ordrng 3 WPW10271540 (fitting)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myersville, MD 21773
Andrew S.
Job Details: 06/29/2023
Cx complaint is that the unit is not spinning clothes out at the end of cycles. Upon arrival I found and F7E4 and an F6E3. I then cleared the error codes and ran the manual spin and found that the slider is not engaging the rotor. I had the two previous error codes return as well and an F0E5. I found that the slider has separated. I am ordering the control and the slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11624943 (Control) and 1 W10734521 (Slider)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, VA 23146
Joseph D.
Job Details: 06/29/2023
Found unit with failed slider replaced and unit now spinning properly no other issues detected f7 E4 basket reengagement errors cleared; ordrng 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Locust Grove, VA 22508
Eric F.
Job Details: 06/29/2023
"Confirmed cx complaint door not shutting, Found left side door gasket rubbing against cabinet, prohibiting door from closing when door is shut softly. Installed pre-id'd parts, not improvement. Rescheduling tomorrow to reach out to techline and call cx back with update.; schdld next appmnt for 6/30 FRI !"
We serviced a
IKEA DISHWASHER
Model IUD9500WX4
Near Washington, DC 20002
Shawn D.
Job Details: 06/29/2023
cx complaint unit died mid-cycle. inspected unit and checked control board and found a blown out control board. gave cx quote for repair and advised that client may need motor based on cx info after inspection. gave motor pricing incase it needs more work once control board installation is completed. collected service fee and cx will discuss with spouse to make decision on repair; ordrng 1 WPW10285180 (control 152.29) and 1 W10258275 (fuse 29.15)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Vienna, VA 22180
Christian C.
Job Details: 06/29/2023
Cx complaint whenever dispensing water there is a loud noise and gasket is defective. Inspected unit found while dispensing water lines vibrate. Installed filter head. Tested water no more noise. Ordering RC gaskets.; ordrng 2 W10830162 (RC gasket)s
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/29/2023
CX complaint: door leaking. Tested and verified complaint. Water is getting on the top edge of the door interior panel. I found water is getting past gasket on top right. Quoted CX price to replace the gasket W11483553 and saved quote. CX paid 120.00 for service by CC. Job is complete pending approval
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/29/2023
"Cx complaint unit flashes F8E4 error code. When arrived closed door and the drain pump came on and it would beep with code displayed. Removed kickplate and found water inside tray holding float switch. Ran test and found unit had suds build up. Unit leaked in try due to oversuds. Instucted cx to remove all detergent from dishes befor eplacing them in and running cycle. Cx understood, removed water from tray and ran test cycle, cycle completed without issues and no error codes displayed. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LL1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/29/2023
customer complaint of you not heating properly confirmed complaint found power wire to TCO not fully seated on control board receded and you didn't know working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Ashburn, VA 20147
Simon
Job Details: 06/29/2023
CX complaints microwave error code F1 E5 INVERTER NOT RESPONDING .INSPECTED UNIT replace inverter tested unit error code shows remove the new inverter replaced by the old one .replaced MAGNETRON.TESTED UNIT .UNIT WORKS no error code .unit good to go CX paid S+L+P.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Richmond, VA 23234
Chris B.
Job Details: 06/29/2023
cx comp unit will not cool insp unit conf cx comp found fc at 15 degrees found ice ball in top right corner of evap unit will need evap and compressor spoke with jp collected 120 sc evap and compressor cover threw intitltements; ordrng 1 W11209866 (compressor) and 1 W11407409 (evap)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lancaster, PA 17603
Justin L.
Job Details: 06/29/2023
was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23294
Joseph D.
Job Details: 06/29/2023
Unit appears to have possibly been installed in a low water pressure location unit now at maintenance shop . unit with latch and shifter errors but both are working properly replaced control board to eliminate issue unit now working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annandale, VA 22003
Davonte
Job Details: 06/29/2023
installed new control. Unit turned on when starting a cycle but stopped. i could hear humming noise but unit wasnt agitating. tried drain and spin cycle also heard hiumming noise. tried to turn unit off by pressing the power button but didnt turn off. held power button down and got the same response. ordering ui control and capacitor.; ordrng 1 W11481116 (ui control) and 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Bel Air, MD 21014
Neil H.
Job Details: 06/29/2023
F6E0CALLED SAFETY AND TOLD TO DO UPDATE CX SEEN PERCENTAGE GOING ACROSS THE SCREEN AT LIKE 4A.M. THINKING UNIT WAS HEATING BUT IT WAS A UPDATE BUT SHE CANCELLED IT IN PANIC UNIT UPDATED AND I EXPLAINED AT THOSE HOURS THE SCREEN MAY DO THAT BUT NORMAL WITH WIFI APPLIANCES
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/29/2023
"CX Complaint is the unit isnt operating properly. Inspected unit and found the clutch disengaging and engaging while in spin, Ordering Clutch and slider; ordrng 1 W10754448 (Clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Inwood, WV 25428
Ken M.
Job Details: 06/29/2023
"Customer has an extended warranty policy through Allstate, but this was dispatched as an OOW repair. Customer referred back to Allstate to have dispatch corrected."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Severn, MD 21144
Alexander D.
Job Details: 06/29/2023
"cx complaint temps warming up in rc and making buzzing noise again. inspected unit and verified complaint. rc evap overfrosted again. rc thermistor 35, fz -13, rc evap 32, 1st fz evap -9, pantry 35, rcmax 55, fzmax 44, rcavg 37, fzavg -11, rcmin32, fzmin -16, ran rc defrost heater and heard frost melting onto heater. rc evap thermistor reading 39 5min after running heater. fztherm 15.9k, rc therm 5.7k, rc evap 3.6k, fz evap 11.2k. called techline sr#7736749015. TL said rc evap thermistor is ohming out at room temp. TL recommended replacing evap cover again and seal edges with permagum. cleared frost with steamer. replaced evap cover. secured thermistor to suction tube with aluminum tape and ziptie. sealed around evap cover with permagum. tested unit, unit is now working properly.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hedgesville, WV 25427
Ken M.
Job Details: 06/29/2023
"Customer complaint is that the unit is not washing. Unit tested and issue confirmed. Power is getting to the wash motor, but the motor is not running. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Millersville, MD 21108
Alexander D.
Job Details: 06/29/2023
"cx complaint unit shaking excessively intermittently. cx said a tech from another company looked at unit while he was servicing their fridge and he said he think it needs the suspension only because he saw there was an updated part#. advised cx whirlpool is always updating part#s and that doesnt mean anything. inspected unit and verified complaint. no errors stored. suspension tests good. test cycle runs fine but can hear a little grinding noise in spin. checked under unit and there is a little play in gearcase. removed rotor and found oil behind it, pic saved. ordering gearcase and slider, parts in stock @tribles. called office and scheduled 2ct return visit for 7/3; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Richmond, VA 23221
Chris B.
Job Details: 06/29/2023
cx comp unit will not start cycle insp unit conf cx comp found wire not seated on control seated wire tested unit calrated unit wroking as desighnedn advised cx on use and care
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Mountville, PA 17554
Justin L.
Job Details: 06/29/2023
As per previous visit was able access unit and replace controls. Valve and icemaker now operate by themselves. Contacted the office and spoke to ML and issued a refund for the parts that werent needed minus the $120.00 for labor. Unit now checsk good no further work needed Cx will be refunded $167.93
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BW2
Near Gloucester, VA 23061
Orbie
Job Details: 06/29/2023
"cx complaint gasket hanging off. verified complaint, where gasket meets in middle seperated. replaced gasket. unit working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near York, PA 17406
Sal R.
Job Details: 06/29/2023
"CX complai t is that the unit is not powering on. I found that propper voltage at the outlet to the main control and at the Orion board. I found that the orion board is not sending the propper 12.7 V's DC to the UI control board tested at conntector J4. I then tested out going DC voltage at the orian board at P16 and found no out going DC voltage. UNit will need 1 orion board (W11131873). I also found the main control to be faulty , Under Technical Service Pointer #: W11329116C, I have replaced the main control board (W11333076) and am ordering 1 evap cover (W10887790) both parts covered using S-CODE #S Code: S27311. I collected payment for service , part, shipping and taxes in the amount of $364.06 via check #3522. CX owes $120.00 for labor charges, once repair is completed.; ordrng 1 W10887790 (evap cover 1 @ tribs) and 1 W11131873 (orion board.) and 1 S-CODE#SCode:S27311 (S-CODE #S Code: S27311) and 1 LOOK (LOOK) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Centreville, VA 20120
Richard B.
Job Details: 06/29/2023
"CX complant. Washer stopped working. Inspected uunit and found lid locked. Opened console and found no led on control , Checked incoming voltage to control and getting 123 volts. Checked outlet. Wired correctly. Unplugged unit for 5 minuets , Restored power and control still no led. Unplugged machine from wall , unplugged console and let unit discharge. After plugging back in , unit still dead. Recomended need to start with a control board. . CXX declining repair. paying 120 service call only. RB; ordrng 1 W11419171 (control 282.14)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/29/2023
Cx complaint unit leaking. Was able to access unit and found tray full of water. Cleared water and removed dishwasher from cabinet. Ran unit and found splashing out of left side corner due to warped inner door along with hinge and the bottom gasket is torn. Ordring parts and once in office will need to set return; ordrng 1 w11559689 (inner door) and 1 w11664713 (bottom seal) and 1 w11573703 (left hinge)
We serviced a
WHIRLPOOL DRYER
Model WED5840SW
Near Richmond, VA 23238
Joseph D.
Job Details: 06/29/2023
Cx complaint that unit will continue to run after cycle ends. Found unit with failed timer. Quoted cx for repair cx declined ; ordrng 1 WED5840SW (Timer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Stafford, VA 22554
Tanner B.
Job Details: 06/29/2023
"auth# from saftey w17mdo1wpl1 sr# from saftey 7736709889 sr from techline 7736746066 cx concern the unit sparked on front door of unit and the light stays on constantly and turntable doesnt spin. checked door switches, all good . no visual evidence of shorts .. checked mag antenna / waveguide .. no damage . replaced control and tested unit. light goes off now but turntable still not spinning ordering control and motor ..; ordrng 1 W10642989 (motor) and 1 W11342846 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/29/2023
unit with no flow through filter and chattering replaced with temporary bypass cap and no longer making noise instructed customer to get a new filter unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Annandale, VA 22003
Davonte
Job Details: 06/29/2023
cx complained unit was freezing food in the rc . after inspecting unit didnt see any frozen food or frost on any of the food. checked cx temp on unit and it was below the recommended temp. changed temp on rc to 38 for cx. unit is working as should.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS03
Near Richmond, VA 23223
Chris B.
Job Details: 06/29/2023
cx comp will not start and state shut door found even with unit pulled out from wall unit still states close door door does close very stronly and no dents in cabinet also found left door swicth to be very week to the touch ordering interlock kit W11033422 collected 120 sc 111.74 part 15 ship 150 labor 6.70 tax total collected 403.44 cx paid in full; ordrng 1 W11033422 (interlocks)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/29/2023
Cx complaint noise concern. Was able to access unit and found worn idler and rollers causing noise. Replaced parts with pre-id and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
install control unit workin as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 06/29/2023
installed rc door and nameplate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
cx say leaking at the bottom of refrigerator - no water inside unit .found water line to value lose .tightened water line
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near York, PA 17406
Sal R.
Job Details: 06/29/2023
CX infoirmed mae that ser ice is not needed on the range
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23231
Chris B.
Job Details: 06/29/2023
cx comp unit will not start cycle insp unit conf cx comp found short in lower harness W11643701 at drain pump unit will need harness; ordrng 1 W11643701 (harness)