Service History 212 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH8

Near Bethesda, MD 20814

Brian F.

Job Details: 09/05/2023

"Cx states thermal event occured mid cycle. Insepcted and confirmed. Thermal event seems to have started at P4 connection to control, specifically the P4-1 and P4-2. Called WPL safety to document. Safety rep recommended cx call safety for resolution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 09/05/2023

"cx complaint unit not cooling properly. warm up top and cold in bottom of both sections. unit is in an RV in storage so unit turned off upon arrival. turned unit on and found evap fan getting 120v but not running. replaced evap fan. tested unit. seemed like it was starting to get good even frost pattern. cx unable to monitor unit and make sure it starts working properly because they probably wont be taking RV out again until mid october. quoted 459.77, cx calling into office to make payment because my laptop is still having issues charging cx card."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFP00

Near Hampstead, MD 21074

Bernard M.

Job Details: 09/05/2023

"Cx complaint water leaks from under dispenser and under pantry drawer. Inspected and found the drain tube clogged causing water to leak from under drawer. The water leaks from under door onto floor. Drain will need steamed out to unclog. Also found water leaking from under dispenser. Found the ice bin door doesn't seal causing ice around the bin. The door is warped and gasket doesn't touch the liner around bin. The water works its way through door and gets behind dispenser housing and leaks onto floor. Ordering parts, door to be shipped to cx address, once approved, cx will contact office when door arrives.; ordrng 1 W10849513 (left side door) and 1 W11594926 (ice bin door) and 1 W11252097 (drain tube)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Richmond, VA 23227

Chris B.

Job Details: 09/05/2023

cx compm unit will only start when hand starting drum insp unit found 120 at l1 and n and l2 and n foudn start winding on motor out of range replaced motor tested unit working as desighned collected 120 sc 150 labor cx paid in full 270

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near York, PA 17404

Andrew S.

Job Details: 09/05/2023

Cx complaint is that the unit is making a loud squeeling noiise and shuts off after a few seconds/minutes. Upon arrival I verified the noise. i was unable to replicate the unit shutting down. I found that the motor is causing the noise. The bearings have failed. I am ordeirng the blower wheel and Idler and will use the motor on return. I was able to set the return visit for Thursday 9/7 anytime.; ordrng 1 WP697772 (Blower Wheel) and 1 W10837240 (Idler Pulley)

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Westminster, MD 21158

Brian R.

Job Details: 09/05/2023

took unit apart to replace parts and did a big clean out and lubed and replaced parts. put unit together and tested and unit now checks. job compolete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, PA 17404

Andrew S.

Job Details: 09/05/2023

Cx complaint is that the unit is still not cooling after the sealed system repair. Upon arrival I found that the breaker in the camper has tripped and the unit had no power. Cx was able to reset the breaker. I found that the evap fan came on and the compressor was also running. I removed the cover and found that after several minutes the evap was still not developing a frost pattern. I gained access to the compressor and found that the drier has oil on it and has an audible leaking noise. I called JL and verified the issue. i am ordeirng the compressor and filter drier. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS01

Near Lewes, DE 19958

Frederick R.

Job Details: 09/05/2023

CX complaint is no ice. INspected/tested and found unit working properly with no issues. CX said power company came out and shut power off for 30mins 2 weeks ago and its been working fine ever since. Went over use and care with CX. Unit working as designed. No codes in test 56 and full bin of ice. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Harrisburg, PA 17111

Cody H.

Job Details: 09/05/2023

"Was able to access unit and replace parts per previous visit. Ran icemaker through diagnostic test. Icemaker rotated and filled as designed. Ensured icebin now functions as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Petersburg, VA 23803

John P.

Job Details: 09/05/2023

Change lid lock tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Chambersburg, PA 17201

Drew B.

Job Details: 09/05/2023

"cx complaint that unit is not drying and also scorching marks on their clothing also the clothes are soaked. i found the obvious the valve is stuck oipen and floods drum internal. needs valve W11216837 and the element after ohming out was OL. and found borken coil. and found the airduct is so scorched and even cracking allowimg more spacing for clothing to catch and ripp through.. ordering all these parts and call when all in to reschd,; ordrng 1 W11677720 (air duct) and 1 WP3387747 (element) and 1 W11216837 (valve)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Richmond, VA 23237

John P.

Job Details: 09/05/2023

Found noise coming from suspension and gear case ordering gear case and suspension; ordrng 1 W11396716 (Suspension) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive motor) and 1 W11481722 (Shifter actuator) and 1 2ct (2ct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZC3115DW01

Near Enola, PA 17025

Fred G.

Job Details: 09/05/2023

"cx complaint unit keeps turning off when plugging unit in. inspected unit and found unit was unplugged. plugged unit and found compressor starting running and unit began to cool. did a amp draw on compressor and found .82amps. i found thermostat and start device and capacitor were faulty. replaced thermostat start device and capactior and found unit now checks good.; ordrng 1 WPW10448874 (start devic (FG VS)) and 1 WPW10350564 (run capacitor (FG VS)), used 1 WPW10448874 (START DEVICE), and 1 WPW10350564 (CAPACITOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Powhatan, VA 23139

Joseph D.

Job Details: 09/05/2023

Replace thermostat unit working properly no other issues detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Hummelstown, PA 17036

Cody H.

Job Details: 09/05/2023

"CX complains unit doors have no suction and right door opens too fast and left door closes on itself. Was able to adjust unit leveling as well as ensure doors were aligned correctly. CX also complains unit gasket has moisture, found no signs of gasket leaking, gasket is making good seal on entire unit. cx also complains unit icemaker hesitates and doesnt dispense ice everytime. Cx is not allowing ice door to open before dispensing ice. Unit is working as designed. no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Powhatan, VA 23139

Joseph D.

Job Details: 09/05/2023

Found unit with twisted venting in rear of unit causing backup onto burner box. Reseated venting and unit working properly . No other issues detected .

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Frankford, DE 19945

Michael E.

Job Details: 09/05/2023

Replaced FC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Earlysville, VA 22936

Eric F.

Job Details: 09/05/2023

Confirmed cx complaint unit making loud grinding noise. Found damper motor running loudly. Ordering damper.; ordrng 1 WPW10479155 (control)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabethtown, PA 17022

Cody H.

Job Details: 09/05/2023

"CX complains unit is scorcing clothing. Diagnostics is being covered by safety call. Found heating vent to have soot on the front of the grate, causing wet clothing to gather the soot onto the clothing. Ran unit to ensure no hazzard is present. Unit is heating up and element is shutting off at 166*F exhaust temps and goes down to 108*F before heating again. Called techline and spoke to Nate who said box can replaced or cleaned. Called safety to document findings as well as techline reccomendations. safety is going to cover repair. spoke to steve who said replace heater box again after doing vent test. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 8522199 (test kit) and 1 WPW10185992 (timer) and 1 WP8578354 (temp select)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Fairfax, VA 22031

Christian C.

Job Details: 09/05/2023

Cx compaint unit IM is not working and user interface is not working properly. Inspected unit no ice in bin. No ice or water in mold. Ran test 57 no issues. Test 56 E5 timed ice making. Test 58 showing temp warmer than harvest temps. Test 45 IM filled. Test 36 IM fan good. Temps in FC avg 2 degrees. Ordering IM and user interface.; ordrng 1 W11658802 (ice maker) and 1 W11387387 (user interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/05/2023

"arrived and found unit was cooling. I took temps and found -3 degrees FC, 35 degrees RC. i only replaced the thermostat and found units compressor is on and ran is running. issue was thermostat only. unit checks good."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Chesterfield, VA 23832

John P.

Job Details: 09/05/2023

Change UI tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, PA 17403

Sal R.

Job Details: 09/05/2023

CX complaint is that the unit is not making enough ice. I found that the unti is harvesting and water comes ino the icemaker. I did advised CX to replace clogged aftermarket water filter. CX will call baclk into office if same issues happen again.

We serviced a

JENNAIR COOKTOP

Model JGC3536GS01

Near Fairfax, VA 22033

Jason A.

Job Details: 09/05/2023

CX complaint COOKTOP loose. PREVIOUS PART ORDERED DOESNT EXIST. MUST HAVE BEEN CHANGED OR OBSOLETED. Some hardware were not installed from factory. Some screws & sheetmetal retainers are not in place. Need to do parts research. Went to another house today with same cooktop & you can see the screws are there. See SDpics. Need the screws that go thru the cooktop & secure it to the orifice holders. 5 burners. 10 total screws. Need the 4 screws that go thru the cooktop sideways & into the. Looked at parts list & called techline. There are no installation kit that includes a bag of screws. Called techline. JJ TO RETURN > JJ; ordrng 1 W11043538 (Burner box assym) and 1 W11043522 (Cooktop) and 1 WPW10571493 (Left RR orifice holder) and 1 W10759294 (CENTER orifice holder)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marietta, PA 17547

Justin L.

Job Details: 09/05/2023

As per previous tech was able to access unit and replace parts. Calibrated and tested unit is operating as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model MDE3000AYW

Near Montpelier, VA 23192

Thomas B.

Job Details: 09/05/2023

Cx complaint loud screeching Inspected unit found idler worn as well as wheel bearing ordering parts cx paid 323.42 for repair cx paid by CC ; ordrng 1 WP6-3700340 (Idler) and 2 12001541 (bearing & roller asy)s and 1 WP6-3705180 (idler arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVQO2

Near Newport News, VA 23602

Justin W.

Job Details: 09/05/2023

replaced main control and wire harness. programmed control for code 12 advised cx to monitor unit and call back if unit gives any further issues. cx agreed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Richmond, VA 23222

Chris B.

Job Details: 09/05/2023

cx denied service satted unit is under ext warranty

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC6

Near Winchester, VA 22602

Ezra M.

Job Details: 09/05/2023

"f8-e1, f0-e3, f7-e8, f2-e1ran test cycle, valves working, but low pressure thru valves, verified good pressure from supply lines. ordering valves; ordrng 1 W11165546 (valve)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS1

Near Richmond, VA 23225

Chris B.

Job Details: 09/05/2023

replaced recirc pump tested unit found resovior filling up and water running over ice tray as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near York, PA 17403

Sal R.

Job Details: 09/05/2023

"CX complaint is that the unit will not power on. I found that the fuse has goofd continuity. I took a voltage reading at the puitlet and found the propper 120V's. I took a votage reading at the filter board and found found 50 v/s . i am ordering 1 filter board, 1 contr, and 2 interlocks. Once the parts are aalible, please have someone form the offic call to to set a return date.; ordrng 1 W10422269 (filter board) and 1 W11552018 (control board) and 2 W11551558 (inter lock)s"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 09/05/2023

"installed drain pump, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW03

Near Germantown, MD 20874

Julian H.

Job Details: 09/05/2023

CX states a noise from unit after repair found that evap grill was left loose & fan housing crooked causing fan to vibrate all back together & noise went away

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 09/05/2023

"cx complaint unit not heating, inspected unit and verified complaint. found tco open. replaced tco from v/s. tested unit. unit is now working properly; ordrng 1 WP8573713 (tco(AD vs)), used 1 WP8573713 (TCO(AD vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gerrardstown, WV 25420

Ken M.

Job Details: 09/05/2023

"Customer complaint is that the unit is not washing. Unit tested and found error codes F4E3 and F7E1. Wash motor turns on, but does not run. Unit needs a new sump assembly. Element does work.; ordrng 1 W11025157 (pump&motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Clifton, VA 20124

Demonte S.

Job Details: 09/05/2023

Inspected the unit. Found that the cx is saying that the Freezer Door is hard to open / close. Checked the Tracks / Rails to the Freezer. Found that the Left Track is binding up and is allowing the Door to fully close. Installed new Left Track. Heated the Door Seal. Door is now sealed. Unit is working as Designed.

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Martinsburg, WV 25405

Ken M.

Job Details: 09/05/2023

Sump assembly replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Lewes, DE 19958

Frederick R.

Job Details: 09/05/2023

Replacedwire harness and control per prior diagnosis. Tested unit after repair and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Charles Town, WV 25414

Ezra M.

Job Details: 09/05/2023

"right rear burner has high orange flames. found not converted like other burners. when tried to add conversion orifice found orifice holder stripped out. ordering conversion kit and orifice holder.; ordrng 1 W11557817 (orifice holder, right rear) and 1 W11489399 (lp conversion kit)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ijamsville, MD 21754

Marc M.

Job Details: 09/05/2023

went to install pcb and found cn1 connector to j4 circuit simply missing from new control. found that the correct part number per servicematters and parts portal is W11690305. will need to reorder parts.; ordrng 1 W11568810 (main pcb (reorder)) and 1 W11690305 (main pcb (GW!!))

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, MD 21784

Brian R.

Job Details: 09/05/2023

came out and replaced dispenser and checked over unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS

Near Richmond, VA 23225

Chris B.

Job Details: 09/05/2023

cx comp unit is noisy and will freeze produce when come home from vacation insp unit found rc average temp to be 35 and fc average temp -11 foudn fc currnt temp with probe -11 and rc temp 35 thermisters reading accurate at control unit will need controls to complete repair also tested all fans and dampers no noises at this time; ordrng 1 W11664342 (control) and 1 W11574767 (UI) and 1 W11574766 (disp UI)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/05/2023

cx complaint control is not coming on and oven doesnt work. inspected unit and found unit had a thermal event at the terminal block. unit will needs main harness and 3 nuts to correct issue. once parts are in please reach out to cx and set up a return visit. cx will need new power cord. advised cx to get cord before next repair.; ordrng 1 W11531755 (main harness) and 3 WP3400029 (center nut)s

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Simon

Job Details: 09/05/2023

CX complaints ice maker not working double drawer refrigrator .Inspected unit and replaced control CX will wait for first cube of ices production. unit good to go.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Harrisburg, PA 17110

Fred G.

Job Details: 09/05/2023

"cx complaint unit isnt starting a cycle. inspected unit and entered diag and found f8e1, f7e1. cleared codes and found water was shut off to unit. i opened water valves and ran auto test and found unit finished with out issue. cx wasnt sure when being a new house which way water should be to be on. I was able to help figure that out and found unit now checks good."

We serviced a

IKEA DISHWASHER

Model IUD9500WX4

Near Silver Spring, MD 20902

Brian F.

Job Details: 09/05/2023

"Cx states unit won't power on, tested and confirmed. Found main control had blown capacitior, pre id control 'not yet rcvd'. Ordering control.; ordrng 1 WPW10285180 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Harpers Ferry, WV 25425

Ezra M.

Job Details: 09/05/2023

"unit storing f3e1, f9-e1 and sud, ran rinse and spin with towels, a lot of suds with no detergent added. cust using half cap of suds and washes in all cold. advised needs cleaning cycle and to reduce detergent use."

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Warrenton, VA 20186

Daniel J.

Job Details: 09/05/2023

washer clothing wet at end of cycle and when cycle is done noise being made only stops when door is opened unable to verify the buzzing nouse ran two quick wash normal f5 e2 error stored in fault history cleared ran more cycles of quick wash good ran test 12 unit was normal than at the end after spinning and draining added water and shut off ordering control and pressure switch; ordrng 1 w11550453 (control) and 1 w11316246 (pressure switch) and 1 w11565030 (lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB00

Near Bowie, MD 20715

Israel R.

Job Details: 09/05/2023

Installed new fan motor. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, VA 23120

Joseph D.

Job Details: 09/05/2023

"Partial Frost pattern across evaporator cannot locate leak asking for nitrogen tank to pinpoint leak and replace evaporator; ordrng 1 W11574734 (Compressor) and 1 W11574734 (Valve) and 1 W11598434 (Evap) and 1 Nitrogen (Nitrogen), used 1 4387444 (Repair kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model MGD6500MBK1

Near Union Bridge, MD 21791

Bernard M.

Job Details: 09/05/2023

"Contacted TL when arrived due to amount of visits and parts that have been replaced. The unit ignites then after 10 seconds the flame goes out. When through checks with TL, vent hose is clean, gas lines check OK and no restrictions in line. Checked and found the thermostat to have OL reading. TL states when the flame goes back into housing the thermostat allows it to stay on. Ordering TCO, once available, contact cx to reschedule; ordrng 1 W11050897 (TCO kit)"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Port Republic, MD 20676

Shawn D.

Job Details: 09/05/2023

cx complaint unti is making the noise gain. inspected unit and hit start and unit is shaking and not moving. i then tried again and compactor went down and then back up and never stopped going back up. trid again and wont stop going up switch isnt working. called techline spoke to leon documented issue. ordering switchs for return; ordrng 1 WP777811 (switch) and 1 W10813586 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Frederick, MD 21701

Marc M.

Job Details: 09/05/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 09/05/2023

"Replaced compresor and dier, tested for leaks , no leaks detected. Unit held a vacumm for 10mins, filled withr600. unit is now building a frost pattern. advised allow 24hrs for unit to cool."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 09/05/2023

"site contact stated ticket closed, ice maker working, verified ice maker working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/05/2023

"Replaced diffuser, tested diffuser, diffuser now works as intended. CX pointed out excess frost and ice buildup around icemaker and ice bin. took unit apart and found air gaps in door around chute allowing air in to mix with moisture and create frost. ordering new FC door and water coupler.; ordrng 1 WP4373559 (1/4 to 5/16 coupler.)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manassas, VA 20109

Demonte S.

Job Details: 09/05/2023

Inspected the unit. Found that the cx is saying that the Washer is making a loud noise while in use. Ran Service Diagnostics on the unit. No error codes. I then ran a service test on the unit. No noise. Checked the Gearcase section. Every part under the Washer is coated in Gearcase oil. Unit will need all parts under washer and Drum & agitator. ; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 $65.09 (Whirlpool Washer Drive Motor) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W10913953 (Whirlpool Washer Brake Actuator) and 1 W11428524 (Whirlpool Washer Run Capacitor) and 1 WPW10427633 (Whirlpool Washer Drive Pulley Shield) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W10752719 (Whirlpool Washer Spin Basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Great Falls, VA 22066

Richard B.

Job Details: 09/05/2023

"CX complant. Dishwasher control panel not responding. Inspeted unit and found console overlay lifting from delamination. Found UI board has corrossion from water entering . Replaced console and UI control board. Tested unit , Working as designed. Job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Ellicott City, MD 21042

Brian R.

Job Details: 09/05/2023

replaced manifold and module and tested unit. unit the same and keeps clicking on all burners. made sure everything was tight and clicked in and no wires were arching. manifold box was only box opened. issue might be in wire. will order parts needed as well as reorder parts and office will schedule.; ordrng 1 W11690659 (Electrode LF) and 1 W10905489 (Electrode LR) and 1 W11688146 (Electrode CF) and 1 W10876261 (Electrode CR) and 1 W10876262 (Electrode RF) and 1 WPW10475151 (Spark Mod) and 1 W1151235 (Manifold)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23234

Chris B.

Job Details: 09/05/2023

cx comp unit will not wash states sensing then done insp unit conf cx comp found cap out of range replaced cap S17538 tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Rockville, MD 20853

Brian F.

Job Details: 09/05/2023

"Cx states unit still not holding proper temps, measured 13* FC and 41* RC. Heard start device overload trip multiple times, FC gasket not sealing great. Called tech line talked to Rich, recommended replacing control board, check frost pattern. Frost pattern is weak, recommended scheduling ss tech to check for leaks, called office scheduled ss tech for 9/12 .; ordrng 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/05/2023

"installed new mag and inverter, tested un it. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model Kuws24lsbs24

Near Bethesda, MD 20814

Roberto I.

Job Details: 09/05/2023

"Cx complaint no cool.Found the unit at room temp, fans running. compressor running and dragging 3A and tripping the overload in a loop. No signs of refrigerant leak. Unit needs new compressor but part is NLA. I'm rescheduling the call for myself for tomorrow to se if a compressor substitute is available since the part is CBE. Collected $120 with check"

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/05/2023

"cx convcern the unit leaking gas , found rf valve stem bent , also gas line connection leaking gas, tightened line and tested for leaks . no more leaks .. unit needs new manifold; ordrng 1 W10594396 (manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Germantown, MD 20876

Julian H.

Job Details: 09/05/2023

replaced parts damper asm had both thermistors for Rc & FC resume power MUST WAIT 72 HRS TO ADJUST TEMP & SEE ICE

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/05/2023

Replaced units rc evap fan w/ harness. job complete .. cx did pull unit prior/ while i was there .. pre exsisiting damage. ( PICS IN SD MOBILE )

We serviced a

KITCHENAID OVEN

Model WOD77ECOHS20

Near Upper Marlboro, MD 20772

Davonte

Job Details: 09/05/2023

"cx complained unit wouldnt turn off after using a broil cycle. couldnt confirm cx complaint. cx thought unit had a cancel button to turn stove off, advised cx that she need to hit the power button, once she was done using stove."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/05/2023

"Unit giving f4e3 error and f7e1 error , sump assembly failed ..; ordrng 1 W11613479 (motor / sump)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Taneytown, MD 21787

Bernard M.

Job Details: 09/05/2023

"Cx complaint unit won't start cycles. Entered diag and found error F5E2 and F5E3 lid latch faults. When test unit filled but wouldn't lock the lid, it clicked then drained water. Replaced lid latch using pre-id parts, ran test and unit completed test without further issues. Cx paid $342.13 for full repair"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 09/05/2023

"Found loose connection at valve , reseated and tested unit. Unit working as designed . Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, VA 22182

Simon

Job Details: 09/05/2023

CX complaints refrigrator and freezer the same issues not cooling even after repair.Inspected unit .and replaced freezer and refrigrator thermistor .unit good to go CX will wait for the temprature change .in both section.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Stafford, VA 22556

Robert W.

Job Details: 09/05/2023

"Cx Complaint is the unit is making grinding noise. Inspected unit found no errors ran diag and found unit is making grinding noise when unit slows down, pulled unit and found alot of white dust under unit the splutch has alot of ware on it white dust from splutch, Replaced and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Taneytown, MD 21787

Bernard M.

Job Details: 09/05/2023

"Cx complaint unit doesn't complete cycles. Entered diag andound error codes F3E1 water temp fault and F8E1 long fill. Cx is on well water. When checking water pressure, the cold water valve was closed. Opened valve and found hot and cold both have good pressure. Recalibrated and unit has good flow when filling. Test completed without any other issues. Contacted TL to report findings, they've suggested cx putting filtration on the well. Informed cx of water filters for well. Cx understood. No parts needed unit runs as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waynesboro, PA 17268

Drew B.

Job Details: 09/05/2023

cx complaint that unit is brand new in new model home still.. the fridge has a cracked front left roller and a dented right hand door. both inside the 30 new wrrnty.. call to reschd with roller and cx will call when rc door arrives; ordrng 1 WPW10304660 (front left roller) and 1 LW11255366 (right hand rc door ss) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Martinsburg, WV 25405

Ken M.

Job Details: 09/05/2023

"Customer complaint is that the black water line for the freezer door is severed when delivered. Visual inspection confirmed that the ice maker water line for the door is severed and the fill tube is not a replacable part. Ordering door.; ordrng 1 W11566705 (door, freezer(SS))"

We serviced a

JENN-AIR OVEN

Model JJW2424HM00

Near Boston, VA 22713

Danny R.

Job Details: 09/05/2023

found ui conections were loose reinstalled harness and now it functions buttons worlk

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Walkersville, MD 21793

Marc M.

Job Details: 09/05/2023

cx complaint unit not cooling. upon arrival unit was unplugged. plugged unit in and immediately began hearing clicking at compressor area. found that the compressor ohmed 4.2-4.2-8.4. replaced start device and compressor kicked on immediately and drew about .9-1 amp. quoted and collected for repair. unit now checks good.

We serviced a

JENN-AIR RANGE

Model JDRP430WP01

Near Williamsburg, VA 23185

Carl A.

Job Details: 09/05/2023

"cx complaint of unit to find ui buttons getting stuck called techline spoke with Derick confrimed problem and was at advise to order the ui/ control,also called saftey and spoke with Keshia at saftey and was advise that there was nothing they were going to do at this time file break down as follows 1/WPW10464535,CNTRL-ELECservice call break down as follows service call 0.00 parts 815.48shipping15.00labor 110.00sub total 940.48tax 48.93grand total 989.41 cx will call back if moving forward with repairs; ordrng 1 WPW10464535 (CNTRL-ELEC)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, MD 20882

Julian H.

Job Details: 09/05/2023

GOT HERE compressor not running unit full of r134a replaced parts pulled unit to 30 inch vacuum & filled with 4.5oz of r134a unit holding pressures compressor on MUST WAIT 24 HRS TO COOL DOWN TO TEMPS

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/05/2023

CX Complaint is water in RC. CX has water to unit off since last visit found drain clogged again. Cleared ice from drain and pulled unit used steam gun to clear drain on back side of unit unit is now draining. IF CX calls back for this issue call techline.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Silver Spring, MD 20906

Brian F.

Job Details: 09/05/2023

"Cx states fridge door swings open too quickly. Found fridge tilting back slightly, lowered front wheels to level. Tested, explained to cx how door cam works, unit is functioning as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/05/2023

"CX Complaint is the oven temps seem to be off. Inspected unit found no errors ran temp test on ovens upper oven 392-357 375-356 371-360 upper oven is 18Deg hotter calibrated upper and tested lower oven, 369-338 359-344 360-349 lower oven is good. Uinit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/05/2023

"Cx complained the unit did not wash or dry. Inspected the unit and found that there is an error of F7E1 for no heat. The unit does not run. Made sure the motor is connected but at the control, is reading open. Unit needs new sump assy. Service declined. Job complete"

We serviced a

KITCHENAID WASHER

Model KDTM404KPS0

Near Fredericksburg, VA 22401

Robert W.

Job Details: 09/05/2023

Cx complaint is DW is leaking. Inspected uhnit and found element has failed and is allowing unit to leak. Technical Service Pointer. Replaced element and tested unit is working prioperly.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7809AWM2

Near Alexandria, VA 22310

Lloyd B.

Job Details: 09/05/2023

Cx complained the unit did not start. Inspected the unit and found silver migration on the ribbon and so most of the buttons on the UI do not work. Unit needs new console; ordrng 1 W10811147 (console)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Monrovia, MD 21770

Marc M.

Job Details: 09/05/2023

installed console. tested unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Washington, DC 20007

Samuel R.

Job Details: 09/05/2023

cx complaint unit displays f9e1.found unit to drain slowly.found drain to work its just clogged will need to ubstack to unit to clear drain cx owes service call and 2nd tech.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Montpelier, VA 23192

Thomas B.

Job Details: 09/05/2023

Cx complaint door not sealing properly inspected unit heated and molded gasket to liner tested and inspected for proper use unit now functions Normally. Still awaiting emblem; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Arlington, VA 22207

Jason A.

Job Details: 09/05/2023

"CX complaint WASHER noisey. Replaced parts, check for leaks & test agitate & spin. DLMS calibrate & test wash. Loaded with about 6 towels & did a NORMAL wash cycle with deep water level. NO LEAKS. No abnormal noises > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Tanner B.

Job Details: 09/05/2023

"tenant needs to contact property management to have them send us pop or closing date on new home if under a year or send us payment for repair .. pre id icemaker , check valve and seperator .; ordrng 1 W11423787 (ice door pre id) and 1 W11546935 (icemaker pre id) and 1 23142711 (check valve pre id)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Arlington, VA 22207

Jason A.

Job Details: 09/05/2023

CX complaint FRIDGE gasket not sealing. Replaced RIGHT RC gasket. Heated to remove wrinkles. Checked all other gaksets good & seals > JJ

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Fredericksburg, VA 22405

Robert W.

Job Details: 09/05/2023

Pulled unit replaced drain pump and tested unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Alexandria, VA 22310

Lloyd B.

Job Details: 09/05/2023

"Cx complained the drawer would slide out. Inspected the unit and found that after lifting the front, the drawer no longer slides out but, it will not close. Unit needs new crisper slides; ordrng 2 W11233912 (crisper slide)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21225

Shane M.

Job Details: 09/05/2023

"cx complaint the unit isnt starting cycles. went to try start test mode for error codes, found rinse/options isnt clicking. cant acitvate test or calibration mode. trried to start a quick wash, unit spun then went into drain, said done. ordering ui board w control board.; ordrng 1 W11481116 (panel console) and 1 W11513246 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNL02

Near Chantilly, VA 20152

Demonte S.

Job Details: 09/05/2023

"Inspected the unit . Found that the cx is saying that the refrigerator isn't cooling. Checked the Evaporator. Frost only coming down to the first coil. Unit will need the Compressor, Coupler & Drier.; ordrng 1 W10309994 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 WPW10143759 (Whirlpool Refrigerator Filter Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Columbia, PA 17512

Justin L.

Job Details: 09/05/2023

Cx complaint unit not cooling properly. Cx had unit unplugged and stated there was ice covering the evap cover. Removed and verified good connections. Removed control and found double stickers in accordance with Technical Service Pointer. ordering control and heater with harness for complete repair. Once in office will need to set return; ordrng 1 W11650659 (heater with harness) and 1 W11546609 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Mercersburg, PA 17236

Drew B.

Job Details: 09/05/2023

replaced panel with ui in already and now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Lancaster, PA 17601

Justin L.

Job Details: 09/05/2023

"Cx complaint not cleaning dishes and showing h2o error. Was able to access unit and found good water pressure to unit. Found h2o, f8e1, and f8e6 errors. Ran diag cycle and went through no issue. Ran quick wash and errors came back. Verified connections and ordering the valves to correct the problem. Parts are in stock so setting return for Thur 9/7/23; ordrng 1 W11535094 (inlet valve w/flow) and 1 W11434044 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW

Near Sterling, VA 20164

Richard B.

Job Details: 09/05/2023

CX complant. Washer has error inspected unit and found motor disconnected error code Units are on pedistals . CX is trying to get pulty to swap out machines since only two weeks old. Unable to pull out by myself. Will need two techs. Parts not in stock. Further work needed. RB; ordrng 1 W11449075 (harness) and 1 W11509205 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/05/2023

Cx complaint condensation building in rc. Was able to access unit and found that the right side rc gasket was torn allowing warm air in. Replaced gasket with pre-id and heated to fit. Unit now checks good no further work needed

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