We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Alexandria, VA
Lloyd B.
Job Details: 05/23/2022
Cx complained the water filled the tub. Installed new water valve and tested and it shut off at the proper amount. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Jerod R.
Job Details: 05/23/2022
tested unit found unti had froze in ice bin advised customer unit would need to be thawed for futher diag
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP01
Near Vienna, VA 22180
Christian C.
Job Details: 05/23/2022
Cx complaint unit console does not work. Inspected unit found ui does not respond to any input. Reset unit at breaker for 30 secs ui is now responding. Found error F2E1 stuck key. Ordering console.; ordrng 1 W10887855 (console)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Richmond, VA 23235
Joseph D.
Job Details: 05/23/2022
cx unaware of potential costs with labor diagnosis parts etc. opted to call whirlpool or shop for new unit no diag performed
We serviced a
IKEA HOOD
Model IHI75UC6FS0
Near Reston, VA 20190
Jason A.
Job Details: 05/23/2022
CX complaint IKEA HOOD lights not working. Replaced parts. Test blower fans work all speeds. Mood & under lights both work. Auto works > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22314
David J.
Job Details: 05/23/2022
Cx complaint ice build up in freezer. Replaced part as stated by previous tech. Check for air leaks and found zero. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/23/2022
"Cx complained the unit would freeze things in the fresh food. Inspected the unit and found that it was 30 degrees in the fresh food section. The thermistor at the control p5 1 -2 was close to 8.8k ohms in a glass of ice water. In diagnostics when the damper was saying closed, was open. Adjusted the damper and tested and it now opens and closed, may have been stuck open. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23228
Jerod R.
Job Details: 05/23/2022
replaced heater and tested unti is now fully fucntional
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Rockville, MD 20852
Roberto I.
Job Details: 05/23/2022
Cx stated that the apartment was purchesed in April 2022 from the builder but she didn't have any settlement or closing ducument available. Advised her to make it available and call back or to call Whirlpool.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Potomac, MD 20854
Roberto I.
Job Details: 05/23/2022
"Replaced icamaker and ran test 120, it ended with PA. Unit is good"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Timonium, MD 21093
Sal R.
Job Details: 05/23/2022
CX complaint is that the water pan will not attatch to the back wall. I found that the the femail connector where the screw attatches to the back lliner came out and bored the hole. I called WP Tech Line and explained my findings . TL has submitted this for reveiw . Please see SR #7733719185
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Ashburn, VA 20147
Richard B.
Job Details: 05/23/2022
"No answer at door waited ten per office RB . CX showed up , Installed harness . Tested m Unit working as designed. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Brookeville, MD 20833
Ricardo S.
Job Details: 05/23/2022
"Cx complains that the unit stops in middle of the cycle, inspected unit on diagnostic mode, fonud and error code f7e1 tachometer missing or wrong signal.. so i ran automatic test and transmision make noises, all connections cks ok, unit needs gearcase 2 counts job please; ordrng 1 w11423758 (gearcase) and 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Lee, VA 23801
John P.
Job Details: 05/23/2022
"CX complaint unit making noise checked unit found noise coming from belt flipping on cam replaced belt calibrated tested working as designed; ordrng 1 WPW10006384 (Belt), used 1 WPW10006384 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Baltimore, MD 21212
Justin S.
Job Details: 05/23/2022
the unit was active when i arrived and 60f in the freezer. when pierced the unit had a good amount of refrigerant in the system. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Manassas, VA 20112
Robert W.
Job Details: 05/23/2022
"CX Complaint is the unit lights aren't working UI not working pantry ui not working. Inspected unit and found the UI not responding at all display shows PF and confirm wont work to clear to put unit into diag, Cycled power and UI still not responding pantry unit not responding unplugged pantry and lights came back on except two unit is cooling properly fan are working properly. Ordering UI, Pantry harness, Led light and led harness; ordrng 1 W11462342 (Led side) and 1 W11205082 (Led harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYBL4
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/23/2022
"Cx complaint is unit not cooling, tested inspected and verifed complaint. On arrival unit had been unplugged for a few days. Plugged unit in and found the evap building a good frost pattern. After compressor got hot, 10-15mins of running, the compressor locked up and would not start again. Had 8.9 amps when trying to start. Also found condensor fan to be defective. Ordering condensor fan and compressor. Cannot reschedule at this time.; ordrng 1 W11387394 (fan) and 1 WPW10466675 (compressor) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Deale, MD 20733
Shane B.
Job Details: 05/23/2022
"installed swtich. didnt make a damn bit of difference. tried running a spin cycle. lid latched, drain pump ran. drum jerked a little but did not spin. unit displayed E4 lid open error code. called techline and spoke with the same guy as the first time i called. he had me check voltage to the drive motor from the board and ohm the motor. motor is in spec and getting 120vac. techsheet says to replace control board though techline didnt know why it needs to be replaced if the board is sending proper voltage and motor is in spec. 7733699061. ordering control as advised by techline per the techsheet. i charged the cx the difference between the lid latch and the control so lid latch can be returned. old lid latch is back on the unit. schedule cx when part is available.; ordrng 1 W11189137 (contol board)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Winchester, VA 22602
Ezra M.
Job Details: 05/23/2022
"unit not heating. verified good airflow, 244 vac at outlet and terminal block. motor running, drum turning. found high limit thermostat blown, no continuity. replaced high limit, tested, heating properly. cust paid in full with cc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY02
Near York, PA 17403
Marc M.
Job Details: 05/23/2022
"cx complaint unit not cooling. upon arrvial unit not running but plugged in. checked and found all lights on but no fans. pulled unit out to check compressor and unplugged. however when plugging unit back in compressor kicked on and stayed running and began develpping a frost pattern. unit appears to have simply needed a hard reset, but cx will need to wait 24 hours to be sure. collected for service call and instructed cx to call back in if any issues persist."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23320
Branden R.
Job Details: 05/23/2022
"cx complaint unit when we empty ice tray or get a glass of water, the water, unexpectedly, floods the water . . . checked unit found when ice maker fills dual valve is stuck oipen and dispence water out of dispencer . replaced and tested unit is now running as designed with no leaks . took plenty of pics ."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hanover, PA 17331
Drew B.
Job Details: 05/23/2022
replaced main harness and tested and now runs and heatd checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 05/23/2022
cx complaint is no water no ice inspected unit and found fill tube for icemaker frozen i defrsoted tube forced cycled icemaker and still wouldnt fill i then noticed the filter is past due of change cx will replace filter
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Littlestown, PA 17340
Drew B.
Job Details: 05/23/2022
replaced the compressor and drier pulled 28 inch vaccum and filled with 4.9 oz of 134a. and started to cool on the internal side walls.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22314
David J.
Job Details: 05/23/2022
Cx complaint no water when filter is in. Replaced part as stated by previous tech. Tested unit and installed new filter. Working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Andrew S.
Job Details: 05/23/2022
Upon arrival I found that the unit had not cooled at all since the diag visit. I checked the compressor and found that it was running. I also found that all of the fans were working as well. I then ran test 4 and removed the evap cover in the FC. I found that when the unit got to the FC cooling the lines did not change temp or develop any kind of frost pattern. I called EW and explained my findings. I am ordering the sealed system repair. Please contact cx when the parts are avialable to schedule the retrun visit.; ordrng 1 W11492867 (Rc Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11575003 (3 way valve) and 1 3callcountSS (3 call count SS repair.)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Alexandria, VA 22303
Lloyd B.
Job Details: 05/23/2022
CX complained of an error. Inspected the unti and found the error was F8E1 for no fill. The unit filled and would not stop filling. Removed the rear and the pressure hose was off of the switch. Reattached and tested and the unit is now working as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 05/23/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Carl R.
Job Details: 05/23/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . Removed unit from under the counter top and removed the original heater element and fasteners. Replaced heater element with new heater element and fasteners tested unit and put unit back underneath the counter top. No leaks, Unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Market, MD 21774
Drew B.
Job Details: 05/23/2022
cx complaint that unit is flashing f5e1 relay being stuck.. it closes no issues and reading the switches but showed video of the unit starting then flahing that code right away... the unit will need the interlocks and the relay power board. call when in and rechs....; ordrng 1 W11342846 (board)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 05/23/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit now operates as designed no further work needed
We serviced a
AMANA RANGE
Model AGR6603SFW3
Near Dallastown, PA 17313
Marc M.
Job Details: 05/23/2022
cx claimed to have a contract that would cover all parts and labor. unit was dispatched oow with just a labor auth for service call. cx is contacting contract company before proceeding to have ticket redispatched under cwarranty so that any diagnosis made can be performed within warranty/at no cost to cx.; saved tckt
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Fairfax, VA 22030
Jason A.
Job Details: 05/23/2022
CX complaint COOKTOP RR burner knob doesnt turn. Found screws are rusting. Replaced RR valve. Test for leaks. Test all burners light & fan blower runs. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/23/2022
"Replaced icemaker, ran test 44 and it harvested, ran test 45 and icemaker filled with water. Found no leaks. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
John P.
Job Details: 05/23/2022
CX complaint into your light not cutting off and control seeing door open sound bad door switch replace switch tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Marc M.
Job Details: 05/23/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and attempted replacement of the heater. unit however is trapped between the rear feet and the edge of the tile floor. cannot remove unit from installation. cx will need to contact the installers to have the unit removed prior to service continuing.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Petersburg, VA 23805
John P.
Job Details: 05/23/2022
"CX complaint unit not cleaning dishes and can't hear motor run checked unit confirmed unit has bad sump assembly replaced sump assembly tested working as designed; ordrng 1 W11025157 (Sump), used 1 W11025157 (Sump) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/23/2022
"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
David J.
Job Details: 05/23/2022
Cx complaint unit not heating. Tested unit and working as its intended. Tried again and did not heat. Found that if the magnetron does not start. if I very lightly push the door in on right side it starts. Could not find any kind of physical damage to unit. Did find that right side door latch does move left to right a lot and could be causing it to not make contact. Called techline and explained the situation. They said we need to change the door hook cause it should not move left to right. When we come back will replaced switches as well just for safe measures. ; ordrng 1 W11201872 (Right side door hook)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Biglerville, PA 17307
Bernard M.
Job Details: 05/23/2022
"Replaced all parts per previous tech, recalibrated and ran auto test, found the unit wouldn't go into spin. Entered diag and found error code F1E2 motor control fault, The basket spins freely. Accessed the control and found proper resistance at J2 connectors. Found resistance at motor windings. Found no continuity from main control to capacitor. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11448788 (lower harness) and 1 W10890624 (motor) and 1 W11428524 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 05/23/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�,replaced element tested for leaks, no leaks present."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Cumberland, PA 17070
Fred G.
Job Details: 05/23/2022
i was able to access unit and replace the heating element - sp w11540964. reinstalled unit and tested for leaks. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Charlottesville, VA 22911
Eric F.
Job Details: 05/23/2022
"Installed control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Manheim, PA 17545
Justin L.
Job Details: 05/23/2022
as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Crozet, VA 22932
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit dispensing too much water. Found unit set at 4x concentration, cx using 2x concentration soap. Advised cx to try unit with proper setting and to photograph before and after wash cycle to see if she has any additional issues."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lititz, PA 17543
Justin L.
Job Details: 05/23/2022
cx complaint unit leaking from front lof unit. was able to access unit and only found code F0E5. Found unit to be unlevel. Adjusted legs to level and calibrated unit. Ran diagnostic cycle and individual component checks and unable to replicate a leak. checked all hoses and under lid to make sure nothing stuck in fabric softener. Called techline and spoke to Orlando 7733716981. This is a known issue and they are sending it to engineering and someone will reach out to cx in the next couple days as of now no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Robert W.
Job Details: 05/23/2022
"CX Complaint is the unit isnt cooling at all. Inspected unit and found no frost pattern on either evap compressor is running but making alot of noise. ran diag and tested fans and all other compontes and all working good unti has sealed syatem issue. Ordering compressor, Dryer coupler.; ordrng 1 W11393142 (Compressor) and 1 W11109499 (Dryer) and 1 W10917531 (Coupler) and 1 TwoCount (Two Count)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Pikesville, MD 21208
Keith H.
Job Details: 05/23/2022
one of the UIs is not in bin and parts sheet says its missing;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 05/23/2022
"Cx complaint that the unit is still not cooling. I inspected the unit and confirmed the complaint. I found the evap ice up again. I ran test 5 and it read OPEN for the defrost sensor. I could not run test 13 with test 5 not passing. I called techline to document the issue. They had me check the thermistor ohms from the control and in the FC. They were the same, the unit need new controls to resolve the issue. I'm ordering the part for the return.sr7733715551; ordrng 1 W11558182 (control) and 1 W11518204 (dispenser control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit is leaking onto the floor. found layer of ice on bottom of FZ. clogged draintube.. will need to clear all ice on return visit. ordering draintube.; schdld next appmnt for 5/27 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Nottingham, MD 21236
Shane M.
Job Details: 05/23/2022
cx complaint the unit leaking onto the floor. found no errors in the system. found bottom right gasket pulled out of place. fix the gasket issue. removed bottom cover. watch unit. no leaks. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hagerstown, MD 21742
Danny R.
Job Details: 05/23/2022
"the unit is makinga popping noise while shifting and agitating will need cluth , clutch gear case basket and rotor . they arew making noise and rubbing weird also has a thermistor code will need watewr vavle too per tech line have gear case shipped from factory diecrt he said we are getting a bad gear case sr7733721537; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (cluth) and 1 W10734521 (clutch) and 1 W10902814 (wash plate) and 1 W11178227 (basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/23/2022
"cx complaint of unit not cooling again. upon arrival evap frosted over again. put unit into test mode test 5 and control is seeing thermistor open again. Called techline to document, sr/ 7733716199. bad connection/ harness in cabinet."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the filter housing and ui tested unit dispensing water and water is making it to the ice tray tested tray for good measure rotates properly unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Baltimore, MD 21210
Emmanuel R.
Job Details: 05/23/2022
"Cs right side of the freezer not cooling , Confimred complaint. I found the door would not close properly the rails are binding and sticking not allowing doors to seal, also gasket is deformed not creating a good seal around the door. I replaced both rails and door gasket. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Richmond, VA 23237
John P.
Job Details: 05/23/2022
"CX complaint unit stopped cooling in ff compartment checked unit found evap covered in ice, measured defrost thermister at control and was reading 54k Arlando 54k 45k8.3k in a cup of water said to replace UI and clip.7733721683Anthony Quoted CX:W11437914 7.31W11518204 151.03110 labor15 shipping9.50 tax"
We serviced a
WHIRLPOOL DRYER
Model MGD9800TK0
Near Alexandria, VA 22305
David J.
Job Details: 05/23/2022
Cx complaint unit wont start. Tried to test unit and control board kept clicking and tripping with everything I tried. Control boards are no longer available for this unit. Cx wanted a new unit anyway so she said thats okay. Cx paid 120.00 for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Hertford, NC 27944
Branden R.
Job Details: 05/23/2022
"cx complaint not dispensing ice - refrigerator checked unit found no error while in test mode . tryed to dispense ice and you can hear the yoke grinding on ice container , back of ice bucket is completely scripped out not allowing yoke to grab properly to dispence ice , also found ice maker has lost home positon ordering parts for repair . ordering yoke and motor just in case; ordrng 1 W11185686 (ice bucket .) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS
Near Alexandria, VA 22308
Lloyd B.
Job Details: 05/23/2022
"Cx complained of a noise. Inspected the unit and found dispensing, there was a nosie from the filter housing. Installed filter bypass and there was no noise. Unit needs new filter head. Cx owes for labor; ordrng 1 W10609243 (filter head)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Brandywine, MD 20613
Robert A.
Job Details: 05/23/2022
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. Cx insisted that they paid the remaining balance of the repair. I took a picture of the transaction. I told them that I will be calling them back if there are any complication about the payment, they understood."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Smyrna, DE 19977
Frederick R.
Job Details: 05/23/2022
CX complaint is door seal damaged. Inspected uit and verified complaint. Found door seal defective and frayed. Ordering new door seal and returning with adheasive. 60 in stock at Tribles UM. Rescheduling for monday 6/6/22; ordrng 1 W10906683 (seal)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/23/2022
"cx complaint is if the downdraft fan is on high and the burner is on low the ignitor randomly sparks. confirmed complaint. spark happens whenever flames are sucked away from the burner head and flames are no longer touching the ignitor. i called techline they said there is a pointer for a restrictor plate to address the issue. 7733719605. cx also said they think they smell gas under the unit. i could not smell anything. tightened all fitting on gas line, they seem tight to begin with. please return with gas detector to check for leaks.; ordrng 1 W11106057 (plate-mtr) and 1 gasdetector (gas detector)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit freezing up in freezer, over condensating in fridge. Found doors hanging slighty off, rubbing in freezer and not sealing completely in fridge. Remounted doors with pre-id'd and truck stock washers, reformed gaskets with heat gun to achieve proper seal on both doors, Tested unit, unit working as designed.; ordrng 2 WP489467 (washer)s, used 2 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 05/23/2022
Cx complaint is that the door seal is torn and is getting worse. Upon arrival I found that the seal has about a 2' area that is torn or wore through. I am ordering the gasket. I was able to schedule the return visit for Wednesday 5/25 pm.; ordrng 1 W10906683 (Door Seal)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit found cx accidentally had the lid up lid tried to lock and did cx couldn't get lid to unlock to allow lid to close reset lid lock and control which fixed issue unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit lights arent coming on. found ice built up on switch. verified 120v to switch. cleared ice. all lights are now working properly.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/23/2022
Inspected the unit. Found that the cx is saying that the Cooktop Knobs are not facing the right direction. Fixed all knob directions. All knobs are facing the proper way.( This is a Use & Care Instruction call. Advised the cx that they only get one of these calls. If Cx calls for cosmetic / how to use the Cooktop again they will need to be charged.) ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
"cx complaint they cant open the door anymore due to a broken handle. can confirm, i rigged up a tiedown to open the door until return visit. ordering handle.; schdld next appmnt for 5/27 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20715
Alexander D.
Job Details: 05/23/2022
"cx complaint unit not draining. found model# dispatched wrong so notes from a prior visit are from a different unit. unit has not had heater replaced yet and serial# is in range of service pointer W11540964. Scode S17304 to cover cost of heater. found drain pump energizing but not pumping. checked disposal to make sure punch out was removed. unit will need drain pump and heater. drain pump is covered under entitlements. drain pump in stock, heater is not but all techs should have 2 in their v/s. schedule with AD if unable to send one out for 5/27. scheduled return visit for 5/27. quoted 230.00, paid in full with c/c; ordrng 1 W11412291 (drain pump) and 1 W11537778 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/23/2022
"cx complaint is the interior lights flickering in the unit. confirmed complaint. lights in the freezer and in the top of the fridge section are flickering. i found the light toward the front of unit under the ice box is completly out while everything else is flickering. removed light and jumped that connector, all other lights started working. bulb is bad. this is the 3rd light to go bad in the unit. cx is unhappy with it. i called techline to document. they advised replacling lights in that series with the new 3 point LEDs. 7733718913. ordering new LEDs for freezer and both lights on bottom of the ice box. schedule when approved.; ordrng 3 W11601311 (led module)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/23/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit isnt spinning. found a seized up idlerpully with shredded belt. gave cx a quote for the repairs. cx paid in full by CASH. ordering pully w belt.; ordrng 1 661570V and 1 W10837240
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near McLean, VA 22102
Christian C.
Job Details: 05/23/2022
Cx complaint dryer is not heating. Took apart unit tested heating element getting 9.4 ohms. Checked outlet getting 80VAC. Reset breaker for about 30 secs. Getting 214VAC. Unit is now heating.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sharpsburg, MD 21782
Danny R.
Job Details: 05/23/2022
strike and latch arent workimng wiil need latch as well; ordrng 1 W11394572 (latch) and 1 W11545554 (bezel)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Stafford, VA 22554
Robert W.
Job Details: 05/23/2022
CX Complaint is the unit isnt responding properly. Inspected unit and found error F6E4 UI to control state cleared code and cycled power updated unit and unit is now responding properly. Also found MW door not wanting to close properly found hinge screw backing out tighten and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near East York, PA 17402
Marc M.
Job Details: 05/23/2022
cx complaint unit not cooling. inspected unit and found unit at room temp. found compressor will start but run winding is not staying engaged to produce cooling. unit has compressor/sealed ssystem failure. unit will need ss repair 3 count.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Stevensville, MD 21666
Eric W.
Job Details: 05/23/2022
installed new heater element and testeed for leaks no leaks found special project s17304 - parts and labor
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Middletown, PA 17057
Fred G.
Job Details: 05/23/2022
"cx complaint unit wont fill with water. inspected unit and entered it into diag and found error codes f8e6, f3e2, f8e1, f0e4, f2e1. fount water dispenses slow from valve. unit also threw a code for a open water temp thermistor. removed valve and tested the resistance in the thermistor and got 1.9 ohms, unit should be reading in kohms. ordering 1 (W11172234), 1 (W11429620). please call cx once parts are in to schedule them.; ordrng 1 W11172234 (housing) and 1 W11429620 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Poquoson, VA 23662
Lucas R.
Job Details: 05/23/2022
"cx complaint door not opening properly, checked unit found left hinge spring seperated from hinge assembly, replaced hinge, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20784
Samuel R.
Job Details: 05/23/2022
replaced parts and calibrated unit and unit went through dervice test.advised cx tio run load tnight and see how it goes.so far it performed good on service test after repair
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 05/23/2022
"replaced drive system, calibrated, tested, unit working as designed."
We serviced a
MAYTAG FREEZER
Model MZF34X18FW06
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 05/23/2022
orsinios replaced thew door and still sealing issuesd with door . found walls not blown well with insulation they are wavy and not flat with a big gap in the muilon and wall and liner at diffrent places on liner and wall meets . unit is none repairable sr7733719822
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Timonium, MD 21093
Sal R.
Job Details: 05/23/2022
CX complai t was that the top LED light where out/ I also found the FC LED out. I was able to access and replace the FC LED and all lighting restored. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Woodbridge, VA 22191
Carl R.
Job Details: 05/23/2022
rubber not sealing. Replaced refrigerator door due to gasket allowing air in refrigerator and causing more frost than normal. Installed new door with new gasket. Treated door gasket with heat. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, PA 17404
Marc M.
Job Details: 05/23/2022
installed compressor and filter drier and pulled unit into 30 inch vacum and held. unit held vacuum with no leaks. charhed with 134a and tested. unit developed full frost pattern and is now cooling as nromal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22030
Carl R.
Job Details: 05/23/2022
"Found outter door had rust spots. Removed outter door skin and console, and screws. Removed door handle. Installed outter door and screws, and console. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Baltimore, MD 21215
Keith H.
Job Details: 05/23/2022
wrong part ordered by me cx will pay 20 balance for part differential on return; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Westminster, MD 21157
Drew B.
Job Details: 05/23/2022
cx complaint that unit is not going through the cycles and not spinning out. the unit had one code for the long fill no fill.. found very weak water psi from cold valve in testing was able to removed scfeen clean from well water dbris and tested now fully funtional.. and cx was instructed on how to clean being this will happen again. unit checks good
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chester, MD 21619
Eric W.
Job Details: 05/23/2022
cx complant of unit making noise and not cleaning dishes well it might be one of the bearings from the tracks that is making the noise unit will need new sump; ordrng 1 W11416362 (sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Upperco, MD 21155
Sal R.
Job Details: 05/23/2022
CX complai t was that the the upper part of the door is cracked. I informed CX of the 30day cosmetice warranty. CX is calling WP .
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/23/2022
"replaced the mtor and shifter and tested. the unit is still not agitating or spinning in component activation. basket turns freely. from j2-1 to j2-2 resistance is 2.5k ohms. 0vdc on spin between 3-4. replaced the lower harness and tested. no change. the control, cap, motor, shifter x2, and lower harness have now been replaced. the unit must need the upper harness as its the only part left; ordrng 1 w11028053 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Lusby, MD 20657
Robert A.
Job Details: 05/23/2022
Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f0e3 f0e5 f8e1 f2e1 f6e2. I ran a service cycle and all components passed. I noticed the cold side pressure is low. I checked the valve and found the cold side clogged with sediment. I cleared the sediment as best as possible. The water flow is good again. I recommended getting the screen hose filter to catch the sediment. I collected the service call fee. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/23/2022
replaced the fan and ran test 4. the fan doesnt activate. cx says the unit has been look ed at by another company evaporator cover but has no paperwork to back it up. step 5 the evaporator is not frosting over much. per Technical Service Pointer #:W11033419 test 128 shows 4.0.0.0. cx called the appliance repair company and had me talk to them and got the refence number 7733546998 where they spoke with whirlpool. the unit must have the control and evaporator cover for the refrigerator replaced then check the ss for problems. the unit needs parts; ordrng 1 W11333076 (control) and 1 W11167902 (evaporator cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/23/2022
"cx complaint unit is not closing on its own, and you have to manually close left door. advised cx due to muilon being on left it will catch gasket on right door not allowing door to close freely. cx then stated he shouldnt have to do that and he already has legal matters in line. showed cx how doors should be opened and closed. called techline spoke with bruce. advised bruce unit is working as designed and informed cx how to properly open and close doors, advised cx to contact whirlpool directly with 7733691914"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22554
Robert W.
Job Details: 05/23/2022
CX Complaint is the unit is still making noise. Inspected unit found no error codes ran diag no sound CX showed me video of the noise and is during agitation sound like slide not engaging fully pulled wash plate and found nothing blocking then pulled unit out and found rotor and slider have been changed and look good did find some play in the earcase shaft which could be causing the noise. Ordering gearcase; ordrng 1 W11449841 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/23/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 05/23/2022
Cx complaint unit has frosting in FC section. Found lower right of door gasket is not sealing properly. Ordering all gaskets. Cx owes 200 in labor for return. Please inspect FC gasket-8201809. Cx ordered 2 RC gaskets to their home and they are the right part number but wrong gaskets. The gasket in the unit are 19.5 in wide and the part in the box are 17 in wide.; ordrng 1 WPW10192907 (FC gasket) and 2 8201809 (RC gasket)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Grifton, NC 28530
Ronnie B.
Job Details: 05/23/2022
"cx complaint of error code and unit not working. checked unit and confirmed f1-e0 error stored and displayed. reeset unit and code comed back. removed and replaced control, tested, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22201
Christian C.
Job Details: 05/23/2022
"Cx complaint unit will not drain and got a F9E1 error. Inspected unit foun F7E1 single speed wash motor failure, and F9E1 product not draining. While running service cycle it would just repeat drain until popping F9E1 error. All connections underneath unit and to control secure. Installed control. Tested unit drained and filled with water but when going into any wash cycles motor did not run. Unit drained at end of service cycle. Unit also needs to get heater replaced. Ordering sump motor.; ordrng 1 W11460945 (sump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Annandale, VA 22003
Christian C.
Job Details: 05/23/2022
Cx complaint unit is not cooling in both sections. Found evap frosted over. Defrosted evap. Thermistor in a block of ice reading 12.2kohms. After leaving on counter thermistor reading 2.9kohms. Evap fan is working. Ran diag. Heater turns on. Ordering control.; ordrng 1 W11558182 (control)