Service History 212 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Bethesda, MD 20817

Shawn D.

Job Details: 09/15/2023

"i was near house called cx went to house asked if i could come finish shes home. i vacumed system down and filled unit with freon we ave good pressure and the presure equalize we dont have a clog so called techline spoke to brandon told him whats going on he said it sounds like clog is clear and to fill unit with nitrogen and wait 20 minutes to see if pressure dropped and if dont drop to refill with freon and to see what happens. i did that and pressues did not drop. so i decided to isolate system i seperated all lines had a traine here and cap tube did not loose pressure, suction line did not loose pressure,hotside through cabinet did not looose pressure so put back together installed another uv drier and vacumed unit down and filled to 5 oz and infomred cx to keep an eye on"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20010

Shawn D.

Job Details: 09/15/2023

replaced the evaporator due to leaking then replaced drier compressor still working and sounds good. vacumed system down then filled to 4.27oz and started cooling. unit is good to go

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Timonium, MD 21093

Marc M.

Job Details: 09/15/2023

"cx complaint unit not producing ice. inspected and found unit powered off upon arrival. powered unti on and engaged cycle. unit filled, ran recirc cycle, and then drain and filled again. compressor did then activate as well as condenser fan (removed front cover to confirm). allowed unit to cycle to identify ice pattern thickness. unit developed a full sheet of ice and dropped it to the heater grid (took pics). with unit currently making ice, would NOT suggest replacement of any parts. collected only for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335FDDM01

Near Sparks Glencoe, MD 21152

Marc M.

Job Details: 09/15/2023

cx complaint unit flashing lights in both rc and fc. found failed led assembly. recommended replacement of all leds as circuit is dc driven and can cause damage to all leds affected. collected for repair (cx pif) and replaced leds. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Sykesville, MD 21784

Brian R.

Job Details: 09/15/2023

cx complaint is some of the buttons just stopped responding. tested and checked unit. replaced console andnow unit checks. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Alexandria, VA 22311

Lloyd B.

Job Details: 09/15/2023

"Cx complained the fan did not work. Inspected the unit and found the hood fan did not turn on, only hummed. Installed new hood fan and tested and it now heats and the fan runs on high, med and low. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Woodbine, MD 21797

Ricardo S.

Job Details: 09/15/2023

"Cx complains that the unit stopped makng ice, inspected unit, and ice mkaer switch is off, reset power, ran test and ice maker works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Newport News, VA 23602

Justin W.

Job Details: 09/15/2023

cx complaint unit boucing. checked unit to find leveling legs not set properly. set leveling legs and calibrated. unit passed calibration and component activation. put load of towels in and tested. unit currently working as designed. advised cx I would stop back in after next call or call her to confirm no further issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Newport News, VA 23602

Justin W.

Job Details: 09/15/2023

cx complaint fc door not closing properly. checked unit to find door needing to be raised. added washer to hinge and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Columbia, MD 21045

Emmanuel R.

Job Details: 09/15/2023

"Used my grinder to cut off spanner nut, it didnt damage the tub. Replaced gear case, washplate and spanner nut. Tested unit. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Frederick, MD 21704

Justin S.

Job Details: 09/15/2023

"CX LOWES complaint not running off balance every load. no physical damage.Ran diagnosis and unit was not agitating. Looked under unit and saw a lot of plastic dust. Shifter was stripped completely. Replaced with van stock p/n: W10721967 (Clutch assembly). Unit now spins, agiates, drains and fills good.; ordrng 1 W10721967 (cam), used 1 W10721967 (CAM) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Milford, DE 19963

Frederick R.

Job Details: 09/15/2023

CX complaint is wrinkle prevent shuts off. Inspected/tested and found wrinkle prevent working properly. CX didnt understand that its supposed to shut off and on like it does. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Winchester, VA 22601

Ezra M.

Job Details: 09/15/2023

"removed obstructions from drain pump housing, working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Wilmington, DE 19808

Taylor F.

Job Details: 09/15/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. When recovering unit, there was a good amount of refrigerant in system. Replaced compressor and pressure tested system. Pressure tested at 120.00 psi and checked entire compressor area and RC evap with bubbles. Found no leaks. Left 120psi on sytem for over 20 mins and pressure did not drop. Vacumed down and refilled with 4.50oz of 134A. Informed cx to give unit 24-48hrs to cool properly and reccomended putting drinks in the unit to give it something to cool. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, VA 24401

Eric F.

Job Details: 09/15/2023

"Called techline, documented issue with drain and spin cycle not starting reliably. Unit would lock and unlock, then pause and do nothing. Other times it would start properly. Based on previous repairs techline is deeming unit non repairable. Called and informed cx of exchange."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Bowie, MD 20721

Samuel R.

Job Details: 09/15/2023

cx complaint unit fridge door keeps popping opne and causing unit not to cool.inspected unit and could confirm.tried installing gasket properly but door is warped on the top and gasket just falls out. unit will need a new fridge door.LW10672972 special order; ordrng 1 LW10672972 (ss door)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bumpass, VA 23024

Thomas B.

Job Details: 09/15/2023

Cx compliant unit is not working properly inspected unit found cold water valve clogged with sediment informed cx and showed cx this issue. Recommended a filtration system for the cold water line recommended something with a easy accessible sediment cup

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Westminster, MD 21158

Brian R.

Job Details: 09/15/2023

replaced parts ordered. unit now starts and runs and heats. job complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Goochland, VA 23063

Kyle A.

Job Details: 09/15/2023

Changed housing and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Orange, VA 22960

Eric F.

Job Details: 09/15/2023

Confirmed cx complaint unit not advancing cycles. Found new valve not actuating properly. Unit will require another valve. Ordering valve.; ordrng 1 W11210463 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Carlisle, PA 17013

Fred G.

Job Details: 09/15/2023

i was able to access unit and replace the control as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Berryville, VA 22611

Ezra M.

Job Details: 09/15/2023

"not washing. storing error f4-e3, wash motor failure. verified voltage to wash motor, replaced sump w/ motor, tested, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 09/15/2023

"Customer complaint is that the unit is not cooling properly. Confirmed the compressor and condenser fan are running, compressor is not overheating. Evaporator has not frost pattern. Unit has a sealed system issue. Ordering evaporator, drier, and compressor.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 09/15/2023

Found unit sink backflowing into dishwasher. Raised house above outlet and taped it there. Intructed cx on how to install bracket. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Spring Grove, PA 17362

Bernard M.

Job Details: 09/15/2023

"Unstalled suspension. ran test, unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM03

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Norfolk, VA 23505

Lucas R.

Job Details: 09/15/2023

"cx complaint lid wont open, checked unit found 120 vac to latch, latch not unlocking, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch lrvs), used 1 W11307244 (LATCH lrvs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Mineral, VA 23117

Thomas B.

Job Details: 09/15/2023

Cx complaint unit is not working properly inspected unit found noise coming from compressor. Informed cx of the issue cx states he's going to contact whirlpool about refrigerator replacement ordering parts informed to contact if turned down.; ordrng 1 W11614224 (Compressor) and 2 W11506635 (Coupler)s and 2 W11109499 (drier-tube)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Montpelier, VA 23192

Thomas B.

Job Details: 09/15/2023

Cx complaint unit is not advancing in cycle inspected found cold water clogged with sediment informed cx and showed cx the difference in water pressure before and after cleared out and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 09/15/2023

Found drain clogged up with debris stressed to cx about rinse off dishes and tossing food before running the dishwasher tested multiple times and unit now functions Normally. Charged service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 09/15/2023

"Replaced temp sensor and dsi board, unit will preheat ,hold temps but then shut down. The control will go black. Ordering control board, calling techline on return trip.; ordrng 1 W11620570 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Chantilly, VA 20152

Richard B.

Job Details: 09/15/2023

"CX complant. Inner door of microwace cracked while cooking. Inspected unit and found inner door cracked on left side and right side, Ordering inner door assembly and arm bushing. 3 in stock. Further work needed. AIG contract. RB; ordrng 1 W11684570 (inner door)"

We serviced a

MAYTAG UNKNOWN

Model MGR6875ADW

Near Silver Spring, MD 20906

Brian F.

Job Details: 09/15/2023

"Cx states buttons on control not responding, tested and confirmed. Unplugged unit, reseated ribbon cable connections, powered on, tested, buttons still not working. Control is NLA, unit is unrepairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Haymarket, VA 20169

Richard B.

Job Details: 09/15/2023

"CX complant. After last visit for UI issues. Fridge cuts off on its own and restarts. Inspected unit and founs after installing new UI . system boots up , compressor starts and then stalls and dosent runn. Ordering sealed system issues . evap , compressor , Lock ring and tubes. Not in stock. Further work needed. RB ... Possibal coverage but covered under entitalments also .. S71162; ordrng 1 W11574734 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11506621 (tube) and 1 W11598434 (evap) and 1 W11506620 (tube) and 1 W11504450 (tube) and 1 w10913906 (stub) and 1 wpw10143759 (dryer) and 1 lockring (lockring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Quinton, VA 23141

Chris B.

Job Details: 09/15/2023

cx comp unit rc will not cool insp unit conf cx c omp found evap in block of ice found jazz board very difficult to get into diag mode found defrost relay stuck on control and no power to heater ordering WPW10503278 ; ordrng 1 WPW10503278 (jazz board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Laurel, MD 20707

Emmanuel R.

Job Details: 09/15/2023

"Cs door lock is not locking , confirmed complaint. I found the striker has frayed. . Replaced striker and tested unit. Unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/15/2023

"cx complains about a noise, inspected unit, the drum make the noise.. roller and pulley cks ok.. I explain to the customer that that sound seems normal to me but he doesn't like it so I'm going to order the drum.; ordrng 1 W10545923 (drum)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 09/15/2023

"CX complains unit is not finishing cycle and clothing is soaked at end of cycle. Found unit had f8e1-long fill error. Ran unit through diagnostic testing and unit cold valve didnt seem to have enough pressure behind it. Removed the supply lines and found unit cold water valve to be almost completely blocked. Was able to replace inlet valve with pre i.d part, retested unit and calibrated, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near York, PA 17403

Sal R.

Job Details: 09/15/2023

"I was able to access and replace the control and the fuse. I found that the unit is still not powering on. I found that the cavitey thermistor is OL , I am ordering 1 thermostat (W11574181). Once the part is in please have someone form teh office call to set a return date.; ordrng 1 W11574181 (cavity thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

replaced the parts that were ordered. tested operation. unit is running as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Sterling, VA 20164

Simon

Job Details: 09/15/2023

CX complaints grinding noise inside dw after fills with water.Inspected unit and found the sumpmotor noisey sound.Replaced sumpmotor tested unit .unit works as designed .CX paid for service call and labor.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, MD 20878

Julian H.

Job Details: 09/15/2023

replaced parts pulled system to vacuum 30 inch filled unit with 5oz of r134a holding pressures start developing frost pattern

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Richard B.

Job Details: 09/15/2023

"CX complant. Food in fresh food freezing. Inspected unit and found top shelf space at rear of shelf is covered with food items restricting air flow , Second shelf as well as third shelf as well. Advised CX areas between shelf and wall need to be left open for air flow. Otherwise freezing may occore. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Waverly, VA 23890

John P.

Job Details: 09/15/2023

Upon arrival checked unit found ice cream thawed to evap cover off found frosting on top of evap tested unit found freezer temp 20° ordering compressor and evap ; ordrng 1 W11580057 (Compressor) and 1 W11580057 (Compressor) and 1 4387444 (Evap repair kit) and 1 3ctss

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Woodstock, VA 22664

Danny R.

Job Details: 09/15/2023

installoed parts checks ok

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304LPA0

Near Severna Park, MD 21146

Alexander D.

Job Details: 09/15/2023

"cx complaint unit giving f8e4 error. inspected unit and verified complaint. ran 2 test cycles, didnt see any leaks. took door apart, didnt see any streaks coming from anywhere. ran express wash with door taken apart and found water slowly leaking thru tub seam in the front. ordering tub. advised cx tub will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11409866 (tub(SHIP TO CX))"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Enola, PA 17025

Fred G.

Job Details: 09/15/2023

"cx complaint unit shakes around and vibrates when in a cycle. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i ran a high speed spin and found it to shake really bad. I found either the spin basket or gearcase shaft is warpped. I found unit is level and not due to that. i found wash plate to be seized. unit needs spin basket, gearcase, slider, wash plate, 2 call count to correct issue. once cx gets spin basket they will call to set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11510461 (wash plate) and 1 W11178227 (spin basket)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Baltimore, MD 21211

Shane M.

Job Details: 09/15/2023

installed harness. found chewed up powercord. advised cx replace powercord before continue to use.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Dover, PA 17315

Drew B.

Job Details: 09/15/2023

cx complaint that unit is not making ice and found trhe unit to have failed fill trube heater and also the top led is iut and needs replaced call when approved to reschd.; ordrng 1 W11087201 (HEATER) and 1 W10695459 (led)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS1

Near Lincoln, DE 19960

Frederick R.

Job Details: 09/15/2023

CX complaint is cooktop melted. Inspected unit and found a thermal event from the element has cause cooktop to melt. Ordering cooktop. Cannot reschedule due to part being FBO; ordrng 1 W10794932 (cooktop)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17403

Sal R.

Job Details: 09/15/2023

I was able to access and replace the cooktop . Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/15/2023

"Cx complains that the unit not dispensing ice, he clean the bucket every week and ice stuck on the bucket, inspected unit, the door leaks air from dispenser.. gasket cks ok... order freezer door assy; ordrng 1 w11551458 (freezer door)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/15/2023

Cx complaint units cook top light does not come on. Inspected unit and found connection to socket was not fully on. Was able to secure connection and found light now works as designed. Unit checks good.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Elkridge, MD 21075

Emmanuel R.

Job Details: 09/15/2023

"Cs check vent message after 5min of use, confirmed complaint. I removed exhaust hose and checked air flow, air flow seems to be ok so i went outside and checked the vent. The vent outside has twigs and stixs like a bird made a nest but its 12 feet in the air so i cant confirmed. Advised to call vent cleaning service and install a squirl cage. Also found the LCD display on Ui is defective. Ordering Ui and a vent test kit. Parts in stock but cant set up appt at this time. Please call customer and set up appt.; ordrng 1 W11224254 (test kit) and 1 W11413567 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, PA 17402

Sal R.

Job Details: 09/15/2023

"I attempted to replace the inlet valve and found that CX has a pin hole supply line causing water to leak. I advised CX to turn the water off to the unit and to have a licensed plumber come into the home to inspect the water supply. Once addressed by licensed plumber ,CX will call back into the office .; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 09/15/2023

Cs unit has a gas smell when they first installed it. Couldnt confirm complaint. The plumber released some gas and that is what she smelled. Hasnt smelled it ever since. Inspected unit and broke it in by heating the oven and letting the smoke out. Unit is now working as designed. Customer instruct.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mount Joy, PA 17552

Sal R.

Job Details: 09/15/2023

"CX complai t is that the unit is making a loud noise. I found that the noise concern CX is hearing is the opperation of the the compressor and the condensor fan motor . I found temps in the RC to be at 36 when set to 38 and the FC to be at 0 when set to 0. I found that the unit isin a extreamly tight cab. I found the unit has the preopper space for air flow at the top of the unit , but none around the sides( please see SDQP's). Unit is opperating as designed. Unit is with in the forst 30 days of ownership."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Silver Spring, MD 20906

Brian F.

Job Details: 09/15/2023

"Cx states unit is leaking. entered diagnostic mode, found saved f8e4 and fae2, cleared errors. Ran service test cycle, found water spilling from washer inlet, drain hose was not connected, was installed into the back of the motor. Canceled test and reinstalled drain hose, restarted service test, test completed with no errors. Unit is now working properly. Cx had kitchen remodeled, cutout for washer needs to be widened to install washer fully."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Odenton, MD 21113

Israel R.

Job Details: 09/15/2023

Customer complaint unit is still doing the same. I tested unit and found the unit is leaving water in the dipsenser. I called techline and they said to repalce the water valve and the drawer. After intalling all the parts she said something about a scratch in the dryer then she asked me if i did it. I asked her for a towel so i can catch the water and to use it as a mat for my tools i did not drop anything and non of my tools touch the dryer. The washer is filling and is not leaving water in the dispenser.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Kingsville, MD 21087

Neil H.

Job Details: 09/15/2023

adjusted the unit with feet lowered unit raised and cleared the fc tracks unit tested good.

We serviced a

WHIRLPOOL OVEN

Model wfg320m0mb0

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/15/2023

Cx complaint is that the front glass has shattered. Upon arrival I verified the issue. i quoted the cx for the cost of the repair. Cx is calling WP to attempt to get a coverage for the repair.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model Wed560lhw2

Near Ashburn, VA 20148

Daniel J.

Job Details: 09/15/2023

dryer noise rattle /vibration when in use tested and confirmed removed door and drum checked and replaced rollers and pulley reinstalled drum and belt with door tested confirmed confiremd nolonger making the noise let unit run for ten mins same normal sounds returning support rollers

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/15/2023

"Cx complaint is that the unit is still not cooling. Upon arrival I found that the unit has been plugged in for over a week and is not cooling. I found that the fan is not functioning and the lights are off as well. I unplugged the unit for a few minutes and repowered it. The lights and fan came on again. I found that the compressor is not running. I found that it is getting 120 volts. I then removed the start device and tested the compressor. I found that it has 8.8Ohms, 9.0Ohms and OL. I found that the last reading is fluctuating. I called TL and documented My findings with them. Per TL I am ordering the compressor drier and start deviceand evap. I also spoke with FG. Please contact cx when the parts are available to schedule the return vsiit.; ordrng 1 WPW10321158 (Evap) and 1 WPW10448874 (Start Device) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/15/2023

"Replaced parts, reset power,, unit tested and works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/15/2023

Cx complaint is that the unit is not spinning out or draining. Upon arrival I found that the wires at the drain pump have failed. i was able to replace the lower harness. i was unable to test the unit as it is in the back room of a store. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW2

Near Bryans Road, MD 20616

Shane B.

Job Details: 09/15/2023

"cx complaint is the unit not completing cycles. cx said it just stops in the middle of a cycle and does nothing else. checked for codes and found F51 motor RPS failure. ran service cycle. unit began filling but basket did not turn, F51 reappeared. basket spins by hand freely but washplate does not turn with it. washplate is very hard to turn by hand. inspected under unit. removed rotor and found it is damaged. the plastic around the bolt is broken causing it to bind. i reinstalled it so its lined up as best i could. ran service cycle again and this time it agitated properly. ran high speed spin. unit spun and lid latch worked. ordering new rotor for return visit. scheudle when approved.; ordrng 1 280146 (rotor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Owings Mills, MD 21117

Marc M.

Job Details: 09/15/2023

"upon arrival attempted install of gearcase. rolled unit out onto pvc lifted top, but could not get washplate to lift off of the gearcase shaft. found heavy amounts of detergent build up, residue, and rust accumulation at gearshaft. washplate is seized to the gearcase shaft. will need washplate and collar to be cut.; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Free Union, VA 22940

Eric F.

Job Details: 09/15/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ezra M.

Job Details: 09/15/2023

"inspected unit, no dents found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/15/2023

Control and UI replaced and power restored. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Crozet, VA 22932

Kyle A.

Job Details: 09/15/2023

Cx complaint of unit not washing. Did confirm and found gearcase is seizing up due to leaking oil causing stress on motor. Also found rear suspension weak. Cx denied any additional repairs.; ordrng 1 W11130362 (Suspensio) and 1 W11497303 (Motor) and 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 09/15/2023

came out to resolve the issue. disassembled asneeded. replaced all parts and put the unit back together. unit is good to go. will moitor the unit while im at the location for the rest of the day.

We serviced a

WHIRLPOOL MICROWAVE

Model wmh53521HZ06

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/15/2023

Cx complaint units cook top light is not working. Inspected unit and found connector to socket was not fully clipped in. Clip it in and found light now work. Unit checks good

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ5

Near Silver Spring, MD 20906

Brian F.

Job Details: 09/15/2023

"Cx states left front burner knob defective. Inspected and confirmed. Found gas valve failed, ordering valve.; ordrng 1 W11509685 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lebanon, PA 17042

Justin L.

Job Details: 09/15/2023

Cx complaint lights not working. Was able to access unit and found failed door switch resulting in improper cooling and lighting issue. Found fans working but frost in freezer due to door being left open. Cleared and tested thermistor and found slightly out of range ordering thermistor and switch and setting return for wed 9/20/23; ordrng 1 WPW10384183 (thermistor) and 1 W11384469 (door switch)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Baltimore, MD 21218

Shane M.

Job Details: 09/15/2023

cx complaint the unit isntheating. found fuse unplugged. fixed this issue. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Sinking Spring, PA 19608

Justin L.

Job Details: 09/15/2023

Cx complaint broil not working. Was able to access unit and found cooktop and bake worked no issues. Found the gas valve opened but no igniton. Removed unit and double checked all connections and retested and broil now works. no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 09/15/2023

"Cs unit is not making ice , confirmed complaint. I found unit is very slow at making ice, tested icemaker she cycled and filled but very slow to respond.Also foun ice build up passed the damper gasket. Cleared ice for now. Ordering icemaker and damper gasket . Temps are good.; ordrng 1 WP67006341 (damper gasket) and 1 W10882923 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Washington, DC 20017

Sherwood

Job Details: 09/15/2023

cx complaiont start button not working. arrived and found that the start button is intermittent. i did a rest and remove console connection and reconnected and still same problem ordering console.; ordrng 1 W10858298 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baldwin, MD 21013

Neil H.

Job Details: 09/15/2023

cx complaint ice cream soft in the fc and moisture on the walls i sealed the cabinet with rtv and found ice in the chute cleared unit sealing good.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Aldie, VA 20105

Daniel J.

Job Details: 09/15/2023

stacked unit husband help with sliding washer and dryer out removed back panel removed debris from drain trap started quick wash keeped for leaks and confirmed draiing with washer and dryer slide out extemely tight fit paid service call fee by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 09/15/2023

replaced compressor and dryer pulled a 29 in vac and held for 15 so mins... filled to required charge allow time to cool.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fayetteville, PA 17222

Andrew S.

Job Details: 09/15/2023

Per previous tech I was able to access and replace the mullion. The doors are now sealing as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 09/15/2023

collected the data logger and (did find no light on) held and unless i saved it should be collected ) cx does have video of this noise form their phone i would like to send to the file as well to look into it; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Haymarket, VA 20169

Richard B.

Job Details: 09/15/2023

"CX complant. Dishwasher dosent clean good. Inspected unit and found vent wax motor error and inlet water error , Ran a test wash and unit washes but not strong. Ordering control , bezel , vent wax motor and will use sump on return if needed. RB; ordrng 1 W11545290 (vent deflector) and 1 W11414073 (vent motor1) and 1 W11629912 (control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/15/2023

Customer complaint is that the unit is not agitating. Checked for stored error codes and found F7E5. Inspection of the drive system found the actuator connector loose. Connection reseated and unit tested. Unit is working properly.

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