Service History 211 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Frederick, MD 21704

Justin S.

Job Details: 09/15/2023

"CX LOWES complaint not working. no physical damage. Lock not engaging with strike. Replaced with van stock p/n: W11307244. Unit turns on spins, felt drain pump and valves activate. Unit works good; ordrng 1 W11307244 (latch), used 1 W11307244 (LATCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21701

Justin S.

Job Details: 09/15/2023

CX LOWES complaint door is leaking. no physical damage. Found leak at FC side door dispenser line connector was leakinjg. Pre ID was a hit used P/N: 8201815

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Winchester, VA 22601

Ezra M.

Job Details: 09/15/2023

"installed orion box, put unit in showroom mode, verified operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Frederick, MD 21701

Justin S.

Job Details: 09/15/2023

"CX LOWES complaint does not say what is wrong just not working. no physical damage. Plugged unit in and did NOT hear compressor turn on. Found no power from inverter to compressor. Usede van stock replace. Plugged unit back in and compressor turned on. Unit cools good; ordrng 1 W11320585 (inverter), used 1 W11320585 (inverter) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Frederick, MD 21701

Justin S.

Job Details: 09/15/2023

CX LOWES complaint they say it does not work nothing else given. no physical damage. Ran diagnosis mode and up with a F3E2. Pressure system fualt. Drain pump was running the whole time. Unit thinks its full of water but unit was bone dry with no water hook up. Checked preesure system tube and was clear. Ordering Control p/n: W11627413; ordrng 1 W11627413 (control)

We serviced a

WHIRLPOOL DRYER

Model WED8740DW0

Near Crofton, MD 21114

Alexander D.

Job Details: 09/15/2023

"cx complaint unit making loud squeaking noise intermittently. inspected unit, not making noise at this time. took unit apart and found idler pulley not spinning freely. all rollers spin good and blower wheel looks good. replaced idler pulley. tested unit. unit is now working properly. advised cx to get vent cleaned before doing any laundry, cx understands. quoted 262.49, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Crofton, MD 21114

Alexander D.

Job Details: 09/15/2023

cx complaint unit not making ice. inspected unit and verified complaint. found bale arm came out when it was in the off position and cx tried to reinstall it but put it back into the empty space above the slot it goes in on icemaker. reinstalled bale arm and turned icemaker on. icemaker started harvesting on its own and filled with water. unit is now working properly. cx paid 120 service call with c/c;

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Colonial Heights, VA 23834

John P.

Job Details: 09/15/2023

Inspect unit found art marks on the hooks and cabinet ordering hooks and paint; ordrng 1 W10134625 (Touch up paint) and 2 W10840759 (Hook rack front)s and 1 W10840795 (Hook rack left rear) and 1 W10840795 (Hook rack right rear)

We serviced a

WHIRLPOOL WASHER

Model WTW5500XL0

Near Lewisberry, PA 17339

Fred G.

Job Details: 09/15/2023

"cx complaint unit wont go through a cycle. inspected unit and entered diag and found f2e1, f5e1, f5e2, f7e5. I found lid latch was faulty. I also found shifter was not shifting into spin. unit needs lid latch and shifter. I qouted cx for repair and cx only wants to do the shifter. cx paid in full and I scheduled cx for; ordrng 1 WPW10006355 (shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Camp Hill, PA 17011

Fred G.

Job Details: 09/15/2023

cx complaint unit isnt cooling. inspected unit and found a defrost failure was presant. I entered diag and found test 5 showed a open thermistor. I ran test 13 and found heater did come on. I removed evap over and removed thermistor connector and found 33.80khoms. thermistor is good. unit needs heater harness. there must be a loose connection. once in please reach out to cx and set up a return visit.; ordrng 1 W11650660 (heater)

We serviced a

WHIRLPOOL FREEZER

Model WRB329DMBW03

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 09/15/2023

cx complaint units freezer is building frost. Inspected unit and found frost build up on top of liner of FC. I found sliders are binding not allowing door to close all the time. unit needs new sliders to correct issue. scheduled cx for 9/19/23; ordrng 2 WPW10120018 (sliders)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/15/2023

I was able to access unit and replace the ice bin as per previous tech. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Winchester, VA 22601

Ezra M.

Job Details: 09/15/2023

"unit storing error f8-e1, valves getting voltage. replaced valves from v/s; ordrng 1 W11210463 (valve em vs), used 1 W11210463 (VALVE) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Washington, DC 20007

Sherwood

Job Details: 09/15/2023

cx complaint ice build up in fc and fc light out. arrived and confirm issues notice top of gasket right where the ice is forming was not sealed completely. used blow dryer to heat seal in order to make sure the tgasket is completely sealed. advised cx to let fc door stay closed for a couple hrs to allow gasket to set in that position. also cleared ice from light switch. removed switch unplugged reconnected light and now fc light is working . repair complete

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Dover, DE 19904

Frederick R.

Job Details: 09/15/2023

"CX complaint is FC door sagging. Inspected unit and found FC door was offset and loose. Installed 4 washers from VS(2 each on top and bottom of hinge) Hinge itself was good. After installing washers door was closing properly and even with gasket. Job is complete; ordrng 4 WP487576 (washer FRVS)s, used 4 WP487576 (WASHER FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 09/15/2023

dishwasher leaking concerns tested while in cabinet after removing kick plate no leaks removed on to scratch pad and let unit run for over thirty mins no water trails visble on cabinet sump drain hose or valve customer stated drip in basement recently unsure where informed customer not leaking while testing and ask if any change in detergant same as before

We serviced a

KITCHENAID REFRIGERATOR

Model kssc42qvs02

Near Ashburn, VA 20148

Daniel J.

Job Details: 09/15/2023

per notes installed parts now able to removed unit dropped ice from out of mold and was able to crush the ice no leaks from icemker

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Laurel, MD 20723

Emmanuel R.

Job Details: 09/15/2023

Cs steam escapes the door gasket causing Ui to delaminate. Confirmed complaint. Door seal not sealing correctly. Ordering console/UI and door seall.; ordrng 1 W11622631 (console) and 1 W11632709 (UI) and 1 W11035860 (door seal)

We serviced a

MAYTAG WASHER

Model MAVT236AWW

Near Hampton, VA 23669

Orbie

Job Details: 09/15/2023

"cx complaint unit making very loud noise and leaking. verified complaint. noise coming from transmission. ordering transmission but parts no longer available. putting order in for parts but advised cx to contact home warranty company. completing job for now unless we get parts; ordrng 1 21001867 (transmission assy) and 1 25-7941 (o ring,agitator) and 1 21001518 (support,tub)"

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 09/15/2023

went to install parts and after removing grille found crack on left side in between burner heads spoke with parts and deemed it wouldnt be covered informed cutomer agreed to pay out of popcket by cc orering cook top; ordrng 1 W10296933 (cook top glass)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Washington, DC 20003

Samuel R.

Job Details: 09/15/2023

cx complaint all burnes spark a thw same time.inspected unit and foudn unit to be working as desgined.explained to cx on how operates.unit is good

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Smyrna, DE 19977

Taylor F.

Job Details: 09/15/2023

"Cx complaint is knob not staying on washer. Tested inspected and verifed complaint. Found the control to be defective causing the knob to just turn instead of changing cycles. This caused the knob to become defective as well. Installed new knob but unit will need control to function. Called and spoke to tori, she pulled control from office stock. Rescheduled for 9/21/23.; ordrng 1 W11170317 (control)"

We serviced a

KITCHENAID RANGE

Model KDRS407VSS04

Near Washington, DC 20007

Sherwood

Job Details: 09/15/2023

cx complaint error code. arrived and found error code f8e0 visiual inspected cooling fan and spins freely nothing is blocking the blade. ordering cooling fan. cx will have to pay 140 labor on return.; ordrng 1 WPW10245511 (cooling fan)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Newport News, VA 23602

Justin W.

Job Details: 09/15/2023

"cx complaint unit not spinning or washing. checked unit to find cap reading bad. replaced and tested unit still not working. checked windings at motor 4 ohms, 4.2 ohms and 9 ohms at motor checked windings at p 6 connector on board to find 5ohms 5 ohms and 9.6 ohms. found basket hard to turn. checked to find gearcase seized. ordering parts needed for repair. 2 count due to spanner nut needing to be cut.; ordrng 1 W11395618 (cap jw vs) and 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner nut), used 1 W11395618 (cap jw vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Newport News, VA 23605

Orbie

Job Details: 09/15/2023

"Replaced blower wheel and motor. tested unit, unit running as designed."

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWP1

Near Arlington, VA 22207

Christian C.

Job Details: 09/15/2023

Installed sump assembly. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlottesville, VA 22902

Kyle A.

Job Details: 09/15/2023

Cx complaint of filter popping out randomly. Did confirm when filling icemaker. Ordering filter head.; ordrng 1 WPW10394053 (Filter housing)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CW08

Near Clayton, DE 19938

Taylor F.

Job Details: 09/15/2023

Cx complaint is bulb gets hot on the otr microwave. Tested inspected and verifed complaint. Explained to the cx that this is normal for the buld to get hot to the touch and the unit is working properly. Cx paid SC by CC. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Simon

Job Details: 09/15/2023

CX complaints refrigrator section not cooling properly .Inspected unit found ref section ice buit it up .evap fan not working .unit need evap fan and thermistor.CX paid for parts service call .for labor will pay next visit.SZ; ordrng 1 W11098695 (EVAP FAN MOTOR)

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Burtonsville, MD 20866

Israel R.

Job Details: 09/15/2023

Installed new suspensinon and the unit is back to normal operations.

We serviced a

JENNAIR OVEN

Model JGS1450ML0

Near Washington, DC 20037

Sherwood

Job Details: 09/15/2023

cx complaint light flickering at temps 400 above. arrived confirm issue . tested p6-3 and p5-4 for 120vac and preheated oven did not lose power so advised replacing lights. ordering another light because both are f.lickering. also oredering control to have on hand.; ordrng 1 w11594170 (light) and 1 W11647021 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Washington, DC 20002

Samuel R.

Job Details: 09/15/2023

cx complaint unit is frosting in freezer.inspected unit and found a gap in freezer gasket.cleared ice and molded gasket into shape unit is sealing now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Laurel, MD 20707

Israel R.

Job Details: 09/15/2023

"Customer complaint unit switch is broken and the ice maker is not turning on. I tested the unit and found the unit is not making ice found the ice maekr is off. I found the switch is broken. Repalced switch and tested. Unit is back to normal operations. When i installed the new switch this unit had so much slack that is had to force the wire in the line and cracked the liner i put silicone but i they call back about we will need liner fix kit. The ice door please sent to customer they will take care of that. collected in full.; ordrng 1 W11661892 (Door Ice Send to CX) and 1 W11396033 (Switch door), used 1 W11396033 (SWITCH Ir vs) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Lewes, DE 19958

Michael E.

Job Details: 09/15/2023

"CX complaint: too cold in FC and too warm in RC. 13 in FC and 48 in RC. Unit was in defrost cycle. After defrost, evap fan running well and full frost pattern on evap. Control had the double sticker. Diffuser would not move positions. Ordering control and diffuser. Scheduled return visit for 9/25 AM prefered.; ordrng 1 W11546690 (control) and 1 W11380595 (diffuser)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Lorton, VA 22079

Robert W.

Job Details: 09/15/2023

Installed pump and tested unit is working properly.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lewes, DE 19958

Michael E.

Job Details: 09/15/2023

"CX complaint: pop sound and heats faster one firest use of day 80% of the time. Tested but again failed to duplicate. CX played a video for me and it pops within first second. Odd note: CX said when he has 2 cups in unit it pops twice and 1 pop for 1 cup. When this happens unit heats much faster than normal. Called WPTL and went over findings. Ordering magnetron, transformer, capacitor and diode. On return visit, make sure to inspect interior for spark marks or anything else out of ordinary. 2 techs needed to pull unit down and remount. Cannot reschedule due to AIG; ordrng 1 W10772112 (transformr) and 1 W10561770 (capactr-mg) and 1 W11256462 (diode) and 1 W11230995 (magnetron)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Prince George, VA 23875

John P.

Job Details: 09/15/2023

"Checked unit found the l2 wire shorted at terminal block replaced terminal block and wire tested working as designed ; ordrng 1 279320 (Terminal block kit JP/vs), used 1 279320 (Terminal block kit JP/vs) from stock"

We serviced a

JENN-AIR RANGE

Model JES9860CAS02

Near Washington, DC 20002

Samuel R.

Job Details: 09/15/2023

cx complaint unit right sode of panel does not work.inspected unit and could confirm.further inspection and found temp sensor to be bad as it would not hold proper temp.unit needs ui control and temp senspor gave cx a qoute and cx will call if they go with repair

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP02

Near Powhatan, VA 23139

Joseph D.

Job Details: 09/15/2023

Replaces failed UI and unit working properly no errors noted

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 09/15/2023

"cx complaint of unit taking too long to dry and also making nosie,checked unit to find noise coming from blower wheel rubbing up agaist housing ordering parts needed for repais,also found that oil build up on lint screen and sensor bars; ordrng 1 W11364931 (Drive Motor) and 1 WP697772 (Blower Wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hyattsville, MD 20785

Samuel R.

Job Details: 09/15/2023

cx complaint unit wont dispense ice.inspected unit and could confirm.cleared ice bin and cleared auger motor tested unit and motor would get stuck not dispensing ice.will need a new auger motor W11671282; ordrng 1 W11671282 (auger motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB10

Near Clinton, MD 20735

Shane B.

Job Details: 09/15/2023

cx complaint is the Rc door being lower than the Fc door. confirmed complaint. door was already raised as far as it could go by installers. i adjdusted feet so unit is sitting level. cx is happy with how it looks. unit is workign as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Rockville, MD 20850

Roberto I.

Job Details: 09/15/2023

"CX complaint frezer gets randomly warmer, ice melts and then goes back to normal temperature. Cx has a digital termometer in the Fc that indicate temperature over 30F during the issue. Also the cx is hearing the defrost noise (sparking sound and water running in the drain, several times a day. The unit is working at the moment, found 3F in the Fc and 37 in the Rc. Found no error codes. Resetted power, the unit started a defrost cycle. Ordering control board W11623098; ordrng 1 W11623098 (control board)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Bethesda, MD 20816

Roberto I.

Job Details: 09/15/2023

"CX complaint wet clothes at the end of the cycle, spin cyle not working, drain and spin cycle not working.Ran test cycle, found F5E3 and F5E2. Cleared errors and ran test 7, the spin worked ok. Ran a drain and spin cycle, the door locked the drum tumbled severalt times, and then ended the cycle without spinnning. Started a drain and spin cycle two more times and it worked ok. The door latch was already replaced last year, but, accorning to the cx, the problem was never solved. Quoted the repair $626.25 with $125 labor and $90 2nd tech for control board W11550649 and door latch W11565030 replacement. **2 TECH** per stacked unit. Cx needs more time to make a decision. Collected $120; ordrng 1 W11565030 (door latch) and 1 W11550649 (control board) and 1 2nd tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Shawn D.

Job Details: 09/15/2023

"opened system and was full of freon. replaced the compressor drier coupler then vacumed system down and filed to 48g and started cooling unit is goood to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupelr SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near York, PA 17402

Bernard M.

Job Details: 09/15/2023

"Cx complaint unit doesn't wash. Entered diag and found error code F7E1 tachometer missing. Ran test and during agitation and spin the unit would make humming noise. Inspected underneath and found capacitor leaking grease. Replaced capacitor using VS (W11395618), ran test and unit completed test without further issues. Per SP, parts and labor are covered under SCode. Cx paid $120 for service. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, PA 17403

Bernard M.

Job Details: 09/15/2023

"Cx complaint unit makes grinding noise and is freezing food in RC. Ran test 3 and when damper opens and closes it makes grinding noise. Found the damper stuck in open position causing food in top shelf to freeze. Replaced damper usimng pre-id parts, ran test 3 and it no longer makes noise and opens and closes properly. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Laurel, MD 20707

Israel R.

Job Details: 09/15/2023

"F0E5 off balance, F0E3 overload, F8E1 long fill no fill, F6E3 Acu cannot hear MCU. Customer complaint unit is not dispensing detergent. I found the dispenser on 100%. I ran component activation to the detergent pump and nothing would not dispense detergent. I removed the control panel and found the pump was unplugged. I reseated ran component test again and now is dispensing detergent. Unit is back to normal operations."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Smyrna, DE 19977

Frederick R.

Job Details: 09/15/2023

"CX complaint is WM not completing cycles. Inspected/tested and found unit would not shift between agitate and spin. Removed rotor/staor and pulled slider. Didnt see any issues with slider but replaced from pre-id. Tried retesting unit and same issue. FOund clutch would not activate. Pulled clutch from VS and replaced. Calirated again and retested. WM is now working properly. Job is complete; ordrng 1 W10754448 (clutch FRVS), used 1 W10754448 (CLUTCH FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near La Plata, MD 20646

Davonte

Job Details: 09/15/2023

"cx complained unit was cooling in fc or rc side. after inspesting unit confirmed cx complaint. fc said had frost build up on evap cover, took evap cover off to see evaporator was over frosting. tested heated but heater never came on. unit will need heater with evap harness. part on special order; ordrng 1 W11650660 (heater w harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Winchester, VA 22601

Ezra M.

Job Details: 09/15/2023

"unit has severe cosmetic damage, but when tested is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Clinton, MD 20735

Shane B.

Job Details: 09/15/2023

"cx complaint is the door dropping open when unlatched. opened door, it does drop on its own but doesnt slam at the bottom. the drop is a little slower than if no springs, bushings were in place. i inspected and found springs on, bushings were laying on floor. replaced with preIDed part, door still drops. springs are not stretching much when door is opened and closed. i adjusted the springs so they are under more tension. door not stays in the position it is put in and does not drop to the floor anymore. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mechanicsville, MD 20659

Davonte

Job Details: 09/15/2023

cx complained unit was leaking from the front or bottom of the unit. confoirmed c x complaint. unit was leaking from front door. replaced bellow and tested unit. unit no longer leaking

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/15/2023

"cx complaint is the unit not dispensing water. only a trickle comes out. ice dispensor works properly. i can hear valve buzzing but very little water flows. unit is set to recomended temps and prob shows 37 in RC. with filter remvoed water flow is great. unit is less than 6 months old, filter should still be good. ordering filter head and advised cx to replace the filter to be safe. schedule when part is available.; ordrng 1 W11482384 (filter head)"

We serviced a

GLADIATOR REFRIGERATOR

Model Gz25fSRXYY2

Near Springfield, VA 22153

Robert W.

Job Details: 09/15/2023

"CX Complaint is the RC not cooling. Inspected unit and found the FC is cooling RC not cooling, Ran diag and found the damper isnt opening not allowing air in the RC. Ordering Damper to correct issue. CX PIF; ordrng 1 WPW10196393 (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Silver Spring, MD 20904

Israel R.

Job Details: 09/15/2023

Customer complaint unit is loud when spinning and bangs on the sides. I ran test no error codes. Ran auto test and completed test. Check suspension and is bouncy. The unit will need new suspension. collected 250 on check. owes 75.83; ordrng 1 W10780045 (suspension 76.25)

We serviced a

GLADIATOR FREEZER

Model GS6NHAXVB01

Near Silver Spring, MD 20902

Brian F.

Job Details: 09/15/2023

"Cx was unable to remove filter, broke the filter cap. Instructed cx how to properly remove filter, installed new filter and cap, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Lexington Park, MD 20653

Davonte

Job Details: 09/15/2023

"cx complained unit wouldnt turn on. confirm cx complaint. installed control board. tested unit, now working as should"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Suffolk, VA 23434

Orbie

Job Details: 09/15/2023

"replaced control. tested unit, unit appears to be working as designed. advised cx to monitor unit to verify working condition.;"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Norfolk, VA 23513

Zachery R.

Job Details: 09/15/2023

"replaced tco and element, tested, unit working as designed. secured element in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near Wilmington, DE 19801

Taylor F.

Job Details: 09/15/2023

Cx complaint is unit not cooling. Replaced the compressor and drier and coupler from previous diagnoiss. Vacumed unit and refilled with 50g of r600a. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Smithfield, VA 23430

Orbie

Job Details: 09/15/2023

"cx complaint condensation ontop of fc door gasket. verified complaint. pulled plug at condenser fan, called techline while waiting for heat loop to warm up. spoke with Brandon. 61*F on right hand side of the mullion where the door gasket has moisture, 75*F on the left hand side. advised unit is unrepairable and will be put in for review."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Jefferson, MD 21755

Ricardo S.

Job Details: 09/15/2023

CX HAS 5 YEARS PROTECTION PLAN. WRONG INFO.. MICROWAVE LIGHT NOT WORKING AND SOMETIMES THE MICORWAVE WONT RESPOND.. DISPLAY .. DOOR OPEN

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/15/2023

"cx complaint is the unit not washing well. cx said she did a small load and clothes werent clean, they didnt even look like they got wet. checked for codes and found F7E6 motor fault. cleared code, ran service cycle. during agitation the entire basket tried to turn. inspected under unit and found the faulty style shifter had come loose. replaced with VS part and ran calibration and service cycle. unit now spins and agitates properly. working as designed.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QMS01

Near Owings Mills, MD 21117

Marc M.

Job Details: 09/15/2023

cx complaint unit not producing ice. inspected unit and found error flashing at emitter boards. removed bulbs in Fc to confirm the door being open was not influencing the emitter error message. even with light bulbs off could not generate a solid light at the emitter. unit will need new emitter boards. cx PIF.; ordrng 1 W11629974 (emitter boards)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606Ess01

Near Arlington, VA 22205

Christian C.

Job Details: 09/15/2023

"Cx complaint of frosting in FC section and IM intermittently not working. Found heater not warming up. Ice buildup in fill tube. Ordering fill tube heater, and FC gasket.; ordrng 1 W10407216 (FC gasket) and 1 W11226501 (fill tube heater)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 09/15/2023

Adjusted hinges unit now closing door properly and activating switches working as designed

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Linthicum Heights, MD 21090

Shane M.

Job Details: 09/15/2023

cx complaint of loud squeaky noise during spin. can confirmed. seized idler pully. $272.49 cx paid by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Shane M.

Job Details: 09/15/2023

cx complaint the unit isnt cooling proper. found unit unplugged. powered unit on and heard loud whistle noise from evap. seal system work needed. 3ct evap compressor drier.. 3ct R600a; ordrng 1 W11546605 (evap) and 1 W11504449 and 1 W11506619 and 1 W11650660 (heater harness) and 1 W11580057 (compressor) and 1 W11504415 and 1 W11504431 and 1 W11506619 and 1 W11109499 and 1 W11504447 and 1 W11504433 and 1 R600

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lexington Park, MD 20653

Davonte

Job Details: 09/15/2023

"replaced lid latch and belt. tested unit in drained and spin, lid lock and belt no longer making noises."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Baltimore, MD 21215

Shane M.

Job Details: 09/15/2023

"cx complaint the unit clicking when running unit, cx is talking about interlock from door not shuttig proper. i couldnt duplicate issue. tigthen interlocks. no sounds"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Rockville, MD 20855

Julian H.

Job Details: 09/15/2023

CX complaint about unit forming frost on FC inspected & found gasket not sealing on top right corner removed all frost formation aligned Fc drawer heat gasket to meet liner closing properly now MUST WAIT 24 HRS TO COOL BACK DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Columbia, MD 21046

Emmanuel R.

Job Details: 09/15/2023

"Replaced compressor, vaccum and filled 56g r600. Pressures are good. Advised allow 24rs for temps to come down. Unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/15/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Wilmington, DE 19810

Taylor F.

Job Details: 09/15/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the FC at 25 degrees, cx stated she can not put ice cream in unit or it will melt. Unit is not making ice due to warm temp in the fc. Exposed evap and unit is only able to trost bottom 1/4 of evap and nothing past that. Unit has a small leak. Ordering evap, compressor drier and coupler. Cannot rescheudle at this time. 3CT SEALED SYSTEM; ordrng 1 W11546605 (evaporator) and 1 W11580057 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 09/15/2023

While I was there for the fridge she had received one part for the dishwasher so I installed it but the unit still has the same issue. She is still waiting on the main control but I am also going to get the wire harness that connects them both.; ordrng 1 W11627526 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/15/2023

"Cx complaint is unit not dispening ice., Tested inspected and verifed complaint. Found the ice had clumped together in the bin from the cx not using the ice for an extended period of time. Explained why this happened and what the cx can do to resolve issue and prevent it from happing again. Also leveled unit to stop the bottom pantry drawer from opening by itself. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/15/2023

Installed new door cam. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSF502EPA01

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 09/15/2023

"CX complaint ice overflowing, mullion out of place, right door not closing properly. Inspected unit, found left door too low and mullion going out of guide, right extension arm loose, and IM arm extension out ot place. Raised left door, tightened right hinge extension arm, and reinstalled IM extesion. Unit good to go. Collected $120"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Conway, SC 29527

Jason T.

Job Details: 09/15/2023

"Cx complaint, long dry times...tested all circuits and wiring, found loose motor harness connection for the heater circuit. Removed and repaired the harness, verified 120 vac to the heater circuit, cycle temperature tested at 140 degrees...unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Quinton, VA 23141

Chris B.

Job Details: 09/15/2023

cx comp unit upper spray arm will not stay on tube replaced upper spray arm tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/15/2023

Customers complaint us water leaking from the icemaker. Found fill tube was not inserted all the way into the fill cup. Reinstalled and all check ok.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Greencastle, PA 17225

Andrew S.

Job Details: 09/15/2023

"Per previous diag I was able to access and replace the motor, blower wheel, Idler and rollers. I then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Aynor, SC

Jason T.

Job Details: 09/15/2023

"Cx complaint, led's flicker on the display, verified 120 vac at the control...relay failure. Advised cx part on order, direct ship to the house, conact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613566 (CONTROL)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Newport News, VA 23606

Orbie

Job Details: 09/15/2023

"cx complaint agitator is loose shaking around. verified complaint. found bolt was backed out causing agitator shaft to wiggle. tightened bolt, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Conway, SC 29527

Jason T.

Job Details: 09/15/2023

"Cx complaint, lid not locking, cycle will not start, tested all circuits, lid switch, motor circuit tested ok. Ran factory diagnostics, error code F3-E2 pressure switch fault, also during test mode unit shut off. Ordering control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11627413 (CONTROL) and 1 W11481722 (ACTUATOR JT VS), used 1 W11481722 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Gainesville, VA 20155

Richard B.

Job Details: 09/15/2023

"CX complant. Door pops open when closing other door. Inspected unit and found unit is in garage and leaning slightly forward. Leaned unit back to compensate for sloping floor. . Doors both now self close. Job completed, RB"

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/15/2023

Customer complaint is noise while using. Found unit has a noisey turntable motor. NTO part.; ordrng 1 W10642989 (turntable motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Arnold, MD 21012

Alexander D.

Job Details: 09/15/2023

replaced icemaker and ice container. tested unit. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Conway, SC 29526

Jason T.

Job Details: 09/15/2023

"Installed sump-pump assembly, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 09/15/2023

helped replaced parts and tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Longs, SC 29568

Jason T.

Job Details: 09/15/2023

"Cx complaint, slow ice production, tested all circuits...found 120 vac harness at the cabinet backed out at the icemaker. Removed and repaired the harness, verified 120 vac at the icemaker, verified fill-harvest...working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Woodbine, MD 21797

Brian R.

Job Details: 09/15/2023

came out and replacd console as this one was the right on. then tested unit multiple times to make sure everything checks. no codes in unit. unit checks. job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Conway, SC 29526

Jason T.

Job Details: 09/15/2023

"Cx complaint, cycle not operating, found timer shaft not turing proeprly to allow cycle functions. Advised cx part is on factory back order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11685947 (timer / reorder)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Bethesda, MD 20814

Roberto I.

Job Details: 09/15/2023

"CX complaint no ice.Ran yest 44, no harvesting.Inspected unit, found broken wire near Fc door bottom hinge. Temporarily repired wired, ran test 44, icemaker worked ok. Ordering freezer door W11395871. 2nd tech needed to feed wires and tubing trough the hinge. Advised cx we will get back to her if 2nd tech denied by Whirlpool, and possible $90 charge; ordrng 1 W11395871 (freezer door) and 1 2nd tech"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10`

Near Conway, SC 29526

Jason T.

Job Details: 09/15/2023

"Cx complaint, no-cool...installed all parts ordered, vacuumed and charged with 50g of R600A. Also used parts from van stock to complete the repair, verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 WPW10475495 (roller-cab JT VS) and 1 RTKR600A8 (R600A JT VS), used 1 WPW10475495 (ROLLER-CAB), and 1 RTKR600A8 (R600A) from stock"

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Baltimore, MD 21212

Shane M.

Job Details: 09/15/2023

"cx complaint of burning smelll & switch broke. could confirmed. applied power back to unit, smell coming from blower fan, fan switch broken. quote for the repairs $647.66 cx paid svc by cash."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Myrtle Beach, SC 29575

Paul F.

Job Details: 09/15/2023

"Unit is still vibrating from the condesnr undearneath, Lowes told the customer I have to deem it unrepairable to get the unit replaced. I obviously cannot do that and whirlpool will also not do that for a noise issue. I adjusted the cabinet again and used a rubber spacer on the condenser to keep it from vibrating. All check ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Shawn D.

Job Details: 09/15/2023

"removed straighters turned compresor on and confirm we have a clog, cut drier off dtill clog, cut condenser from cabinet and we have air coming out of the condenser we have a cabinet clog so called techline and he said i have to hook a process stub up and try to push clog out with nitrogen. hooked stub up and tried flushing with nitrogen and no luck its blocked so called again spoke to bruce, unit not fixable"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/15/2023

Installed new control. All check ok.

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