We serviced a
WHIRLPOOL DRYER
Model WGD5500XW0
Near Alexandria, Virginia 22311
Lloyd B.
Job Details:
09/18/2023
CX complained the unit made noise. Inspected the unit and found a bad pulley. Unit needs new puley; ordrng 1 279640 (PULLEY)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
09/18/2023
"Cx complains about a gas leak from gas regulator, the valve is open.. inspected unit, valve, hoses and connections cks ok.. top burners and both ovens heating ok.. no gas leak,, stove works fine ..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Bunker Hill, West Virginia 25413
Daniel J.
Job Details:
09/18/2023
fridge freezer icemaker produced ice once and stopped no ice in mold cycled filled with water replaced and cycled again cycled normal and filled
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near ,
Taylor F.
Job Details:
09/18/2023
"Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the breaker to be tripped on arrival. Reset breaker and started testing. Found all cooktop elements to be working. When testing the oven, as soon as it switched to broil, the breaker tripped. Verified element is not shorted to ground and reset breaker. Found the unit only drawing 15amps when the breaker is tripped. Reccomended cx have an electrician replace the breaker to resolve issue. Job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wyoming, Delaware 19934
Taylor F.
Job Details:
09/18/2023
"Cx complaint is unit not completing cycles. Replaced dispenser from previous diagnosis. When testing found excessive play in the drive hub. Unable to remove the agitator at this time and it will have to be drilled/cut to be removed. Ordering basket, gearcase, splutch, belt, washplate. Cannot rescheudle at this time.; ordrng 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10528947 (drive hub kit TF VAN STOCK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Dover, Delaware 19904
Taylor F.
Job Details:
09/18/2023
Cx complaint is unit making a grinding noise. Found the damper very noisy intermittenly. Ordering damper to resolve issue. Rescheduled for 9/25/23.; ordrng 1 WPW10594330 (control damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt112czjz00
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
09/18/2023
cx complaint unit freezer has ice build up.inspected unit and could confirm cx complaint.inspected unit and found drain hole clogged.clreaed ice and drain hole uinit os now good.
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Aldie, Virginia 20105
Simon
Job Details:
09/18/2023
"CX aig cook top clicking randomly.Inspected unit replaced the RR ,RF,LF,wire harness,switches the spark module not matching see pic .ORDERED 4 knobs and burnerhead rearleft.SZ; ordrng 1 74007736 (burner head rearleft) and 4 WPW10301588 (KNOB CONTROL)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, Maryland 20601
Leon
Job Details:
09/18/2023
cx complaint was gasket was falling off and im wasnt working confirmed the issue see that the LS gasket was defactvie at the bottom and the ice baio arm was stuck in the off turn the im back on tested the ice cycle evertything was working as it should
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Washington, District of Columbia 20008
Samuel R.
Job Details:
09/18/2023
replaced main control and sump.tested unit and still got the same fae5.called techline and advised to change main harness W11568793; ordrng 1 W11568793 (harness)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Unionville, Virginia 22567
Thomas B.
Job Details:
09/18/2023
Cx complaint units steam cycle wouldn't allow for a second time use once ran showed cx in manual unit will need to start another cycle even for a min to clear system then can to back to steam clean again . Unit doesn't want continuous clean cycles to be run cx stated she noticed if she flipped breaker it would allow it to go again but wasn't sure if this was a issue. Informed it's not but be easier to just start a bake cancel then ran steam again showed cx this and unit is working as Designed. Cx also had issue with the door seal sagging reseated the clips and adjusted the gasket unit now functions Normally
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Reading, Pennsylvania 19610
Justin L.
Job Details:
09/18/2023
Cx complaint frost in freezer. Was able to access unit and verify concern. Found FC door gasket keeps falling out. Attempted to seat and reheat but the grooves of the door are too wide causing gasket to fall out and allowing warm air into unit in both sections. Ordering doors which will need to ship to maintenance and they will contact for return; ordrng 1 LW10668874 (black rc door) and 1 W11178521 (name plate) and 1 LW10668875 (black fc door)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Manassas, Virginia
Demonte S.
Job Details:
09/18/2023
"Inspected the unit. Found that the cx is saying that the Dryer isn't turning off. Heater Element is staying On when Dryer is Off. ( unit is a stacked unit. Maintenance will move the unit to the shop. ) Ordering Heater Element, Control & Thermostats. ; ordrng 1 W10909685 (Whirlpool Dryer Thermal Fuse) and 1 WP8577274 (Whirlpool Dryer Thermistor) and 1 280148 (Whirlpool Dryer Thermal Cut Off Fuse) and 1 W11565024 (CNTRL-ELEC)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Herndon, Virginia 20171
Simon
Job Details:
09/18/2023
CX complaints washer will not go though the cycle.Inspected unit found that erro code F5E2 lidlock not lock properly .unit need lid lock and control board.SZ; ordrng 1 W11565030 (DOOR LATCH) and 1 W11550649 (ACU)
We serviced a
MAYTAG WASHER
Model MVWBB55DC2
Near Culpeper, Virginia 22701
Thomas B.
Job Details:
09/18/2023
"Cx compliant unit is not working properly inspected unit forced removed the agitator plate and the rotor both seized up on the shaft removed and replaced the supplied parts tested for proper use unit now functions Normally. Gearcase, splutch, rotor, clutch, and bolt accessories"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Fairfax, Virginia 22031
Jason A.
Job Details:
09/18/2023
"CX complaint FRIDGE noise above - compressor noise & has a recording. Check evap is not iced up, Unit is running - compressor & evap fans. LEDs are all on & water & ice dispensers are working. Leveled unit & planted all 4 feet. Put unit in diagnostics. Could not get compressor to run when power was reset. Unplugged and waited over 10 minutes. Called techline 2X. Called parts to order control & schedule return. Keeping diffuser > JJ; ordrng 1 W11626109 (acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, Virginia 20110
Demonte S.
Job Details:
09/18/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the freezer. Found that the whole freezer Evaporator Cover is Iced over. Checked the Evaporator Harness Wires. Brown Harness to the Heater will not stay connected. Unit will need the Heater Element & Thermistor. ; ordrng 1 W11650660 (HEATER)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Burke, Virginia 22015
Christian C.
Job Details:
09/18/2023
"Cx complaint unit does not finish cycle. Inspected unit found F3E3 inlet water temp fault, and F7E1 long fill. Ran through diag cycle and cold water valve does not open all the way. Ordering water valve. Cx paid in full.; ordrng 1 W11220230 (water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Newport News, Virginia 23605
Justin W.
Job Details:
09/18/2023
"cut off spanner nut to remove gearcase. replaced all parts ordered used nut from v/s reordering to replenish stock. tested unit working as designed; ordrng 1 W11551646 (tub nut jw vs), used 1 W11551646 (tub nut jw vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Annandale, Virginia 22003
Christian C.
Job Details:
09/18/2023
Cx complaint unit is leaking. Inspected unit found duck bill drain tube clogged. Cleared drain tube. Water is now flowing properly. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, Virginia 22911
Kyle A.
Job Details:
09/18/2023
Cx complaint of units left door not closing properly. Did confirm and adjusted mullion so it would catch better. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, Virginia 22311
Lloyd B.
Job Details:
09/18/2023
Cx complained the unit made noise. Inspected the unit and could not duplicate the problem. Removed pulley and splutch and all are in tact. Cx has a video of the noise which sounds like the gearcase. Unit needs new gearcase. 2 job count; ordrng 1 W11454372 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, Virginia 22202
Lloyd B.
Job Details:
09/18/2023
"Cx complained the unit leaked and of water on the floor. Arrived at home and there is no water on the floor, no damage to any parts and the unit hasn't leaked and is not currently leaking. There is no drip behind the unit from the valve and no water inside of the unit.; saved tckt"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Richmond, Virginia 23225
Joseph D.
Job Details:
09/18/2023
Replaced inlet valve water flowing properly unit cooling properly no other issues detected. Unitis working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
09/18/2023
"cx complaint unit not cooling, checked unit, evap fan failed in diagnostics, verrified 120 vac to fan, fan not turning.; ordrng 1 WP2315549 (evap fan motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Gaithersburg, Maryland 20878
Roberto I.
Job Details:
09/18/2023
"CX complaint the 2 front burner randomly not turning on.Tested both burners, they turned on and worked normally. Powwer supply ok, termilal block ok. Turned burners on and off severral times with no issues Inspected connections on switches and elements, found nothing wrong. Unable to replicate any issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, Pennsylvania 17078
Cody H.
Job Details:
09/18/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ00
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
09/18/2023
CX complaint about unit not turning on & trippping circuit breaker CX confirmed outlets are fine with electrician inspected on the back & found circuit to control arch marks on liner replaced from preid tightened door handle as a courtesy MUST WAIT 24 HRS TO SEE UNIT COOL DOWN AGAIN
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
09/18/2023
"CX Complaint is there is ice building in the ice bin area, Inspected unit and found ice building in ice bin area ice on bail arm keeping arm from moving, Found air gap in seperator replaced and the gap is still there its the ice chute chute is build into door. Ordering FC Door; ordrng 1 W11551458 (FC Door stainless)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
09/18/2023
"CX Complaint is the unit isnt spinning. Inspected unit and ran diag unit is working properly but during spin only washplate is moving, Units hub is bad tried removing washplate and washplte is seized to gearcase and will need to be broken off and will possible need gearcase if coupler doesnt come off gearcase, CX had declined repair paid svc"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HV0
Near Ocean View, Delaware 19970
Michael E.
Job Details:
09/18/2023
"CX complaint: blank UI. Tested and verified complaint. I do have 120vac into control and 18vdc into UI. UI on but screen blank and unresponsive. After testing and plugged UI back in, it came back on. At least for the moment UI is working but unknown how long this will last. Ordering console. Cannot reschedule due to AIG.; ordrng 1 W11339755 (console)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Sterling, Virginia 20164
Richard B.
Job Details:
09/18/2023
"CX complant. Washer has long times. Prior diagnosis found unit takes long time to wash . Unit needs console assembly. Installed console assembly , Tested unit , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
09/18/2023
"cx complaint condensation on fc door, checked unit found heavy condensation, at top of mullion in between doors, and down fc door, uniplugged condenser fan, ran for 15 min, top of mullion never got hot, indicatiing heat loop seperated from mullion, called techline spoke with robert, documented pics, unit sent for review. non-repairable, advised cx to allow 3-5 days to process."
We serviced a
KITCHENAID DISHWASHER
Model KRSC703HPS04
Near Sterling, Virginia 20164
Richard B.
Job Details:
09/18/2023
"CX complant. Middle rack stuck. Inspected unit and middle dishrack cocked sideways . Found roller on left side somehow came out of track and rail stop was reengaged. Pulled rack out and reseated in rail , No error codes in diagnostics. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near New Oxford, Pennsylvania 17350
Fred G.
Job Details:
09/18/2023
"cx complaint unit is freezing items in the RC and ice cream in FC is soft. inspected unit and took temps and found -1 degree FC, 27 degrees 27. I took a RC thermistor reading for the Rc and found 7.25ohms. unit needs control. sensors match temps. once part is in please reach out to cx and set up a return visit. i could not duplicate noise issue. i advised cx to record noise for next visit; ordrng 1 W11594670 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Manassas, Virginia 20110
Demonte S.
Job Details:
09/18/2023
Installed Door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Woodbridge, Virginia 22191
Robert W.
Job Details:
09/18/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found unit not cooling pulled FC evap cover and found a ball of ice on cap tube, Pulled rear cover and amp draw compressor and its pulling 0.02amps unit has a sealed syste issue. Ordering Evap, Compressor, Dryer and coupler; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Hanover, Pennsylvania 17331
Fred G.
Job Details:
09/18/2023
cx complaint unit sometimes pausing on its own and wont start after that. sometimes unit doesnt start at all. entered daig and found 0 saved error codes. ran auto test and found did finish with out issue. seems issue is console. console is no longer avaiable. charged cx only for service call call $120.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Alexandria, Virginia 22304
Christian C.
Job Details:
09/18/2023
Cx complaint unit IM not working. Inspected unit tried to cycle IM but did not cycle. Installed new IM. Tested IM and IM cycled and filled. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Daniel J.
Job Details:
09/18/2023
per notes replaced top secrews vent replaced on last vist and not sent on this trip
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Mechanicsburg, Pennsylvania 17050
Sal R.
Job Details:
09/18/2023
"CX complaint was that the unit was making a grinding sound during the last few min of the spin cycle when the unit is at high spin speed. I found that the rotor screw was completly out id the rotor/gearcase. I also found that the unit is leaking oil form the gearcase. I was able to remove the washplate but found the spaner nut seized. I am orderign 1 gearcase (W11449841), 1 washplate (W10902814), 1 spanner nut (W11551646), and will use slider/ clutch on return visit. I spoke to parts ordering to secure a 2 call count due to seized spanner. A return date has been set for 9/20/23; ordrng 1 W11551646 (spanner nut) and 1 W10902814 (washplate (Office stock )) and 1 W11449841 (Gearcase) and 1 2callcount (2 call count)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gainesville, Virginia 20155
Ezra M.
Job Details:
09/18/2023
"verified unit is leaking from ff evap. oil dripped down evap fins, no refrigerant in unit. wrong evap ordered. ordering ff evap. installed right rc door gasket.; ordrng 1 W11492867 (ff evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
09/18/2023
"freezing items in rc, found dampner stuck open. not closing . replaced dampner and tested unit . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Bethesda, Maryland 20817
Sherwood
Job Details:
09/18/2023
cx complaint not cleaning dishes properly. arrived found incoming water 87 advised cx tp purge when purged its 110. food debris also inside spray arms. and advised cx to use rinse aid. repair complete
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
09/18/2023
"cx complaint unit making loud noise, checked unit found noise from damper grinding. expart, advised cx office would contact to schedule.; ordrng 1 WPW10479155 (control)"
We serviced a
MAYTAG DRYER
Model MGDE300VW1
Near Hanover, Pennsylvania 17331
Fred G.
Job Details:
09/18/2023
cx complaint unit makes noise. i found idler and belt are fualty. qouted cx and cx accpeted. replaced belt and idler and found unit now checks good. cx paid in full
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Millersville, Maryland 21108
Israel R.
Job Details:
09/18/2023
Customer complaint unit is not starting. I tested the unit and found 120 to the unit terminal block. 0 at the board. Line fuse is OL. Ordering line fuse. CAlled office and they had one and they schedule it for wednesday. No pop used dispatched.; ordrng 1 W11397505` (Line fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
09/18/2023
"cx complaint is the unit not completing cycles and displaying F8E1. found that was the only code saved. found good flow form cold valve, no flow from hot. supply is turned on. found red wire on valve harness had backed out of connector. once plugged in the valve had good flow. ran service cycle and calibration cycle. unit is workign as designed."
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Oakton, Virginia 22124
Simon
Job Details:
09/18/2023
CX complaints side frame around oven bent.Inspected unit and replaced the left panel /skinpanel.checked unit. unit good to go.SZ
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Biglerville, Pennsylvania 17307
Andrew S.
Job Details:
09/18/2023
Per previous diag I attempted to replace the gear case. I found that the shaft was seized to the spin basket. I was unable to get them separated. I am ordering the spin basket and outer tub and all needed parts. I will also be ordering a 2nd tech. I informed the cx that the parts will be shipped directly to them. They will inspect and inform the office when the parts arrive.; ordrng 1 W10811960 (Spin Basket) and 1 W10909670 (Spanner Nut) and 1 WPW10215093 (Filter) and 1 W11219115 (Outer Tub) and 1 W10752187 (Bolt) and 1 WP8533928 (Screw)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Dumfries, Virginia 22026
Robert W.
Job Details:
09/18/2023
"CX Complaint is the RC not cooling. Inspected unit and found FC is cooling properly RC not cooling found frosted built up on RC evap. Pulled unit and ohm out thermistors RC thermistor reading 1.625 ohm way out of range the FC thermistor is reading, 23.5k ohm thats reading properly. Pulled RC evap defrosted and replaced unit is now working properly."
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Woodbridge, Virginia 22193
Demonte S.
Job Details:
09/18/2023
Installed the Blower Wheel and Motor. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Catonsville, Maryland 21228
Robert L.
Job Details:
09/18/2023
"cx complaint lights out found top 2 and FC out, per TSP ordering 4 kits to replace all LEDs, unit has 2 year warranty; ordrng 4 w11632139 (3pk 3dot LEDs)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Dayton, Maryland 21036
Marc M.
Job Details:
09/18/2023
"cx complaint unit not cooling. inspected unit and found room temps in both compartments. checked and also found compressor not running. used meter to find no 3-6vdc at signal wire, voltage was erratic and would range from 0 vdc to high uneven increments.like 18/27/9.6vdc very rapidly. concluded control failure based on serial range from service pointer W10802724C. unit wiull need new main control. however with controll failure cannot confirm the reliability of the inverter or sealed system and this was thuroughly explained to cx who wanted to know that this repair would be the ONLY repair. i assured them that i could not say fro certain that would be the case and theree is always risk in servicing a 16 year old unit. cx then pointed out the torn rc door gasket. because of this collected..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Magnolia, Delaware 19962
Taylor F.
Job Details:
09/18/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap frozen up on arrival impeading airflow to the RC. Thawed evap and found heater to be defective. Ordering heater, cannot reschedule at this time.; ordrng 1 W11650660 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Inwood, West Virginia 25428
Daniel J.
Job Details:
09/18/2023
per notes installed damper iceroom fan motor and wheel test 3 normal test 36 normal
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS4
Near Sterling, Virginia 20165
Richard B.
Job Details:
09/18/2023
"CX complant. No simmer on LF burner. Prior diagnois found unit needs valve assembly. Installed valve assembly . Burner lights better but only half simmer. Cleaned orrifface with needle and unit working as designed, Job completed, RB"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
09/18/2023
"control panel frozen, buttons not responding. reset unit at breaker. unit responding normally, no errors stored."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS00
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
09/18/2023
"cx complaint unit smoking, checked unit found thermal event at mag, wave guide bubbled out and melted, wave guide not servicable, called techline spoke with steve, advised unit non repairable, referred cx to kitchenaid customer service, and safety dept."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Hyattsville, Maryland 20785
Samuel R.
Job Details:
09/18/2023
replaced part and tested unit no leaks now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Vienna, Virginia 22180
Jason A.
Job Details:
09/18/2023
CX complaint FRIDGE not cooling. Replaced compressor & install couplers & drier. Check for leaks with soapyb water. Run vac & filled with 2.0 OZ R600. Unit is beginning to cool FC & has good running & equalise pressures. Pulls 115W. Called Trade partners to try to get SC covered but was declined. CX called in for no cool but KA did not dispatch with Scode
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Poolesville, Maryland 20837
Julian H.
Job Details:
09/18/2023
replaced ui tested & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Annapolis, Maryland 21409
Alexander D.
Job Details:
09/18/2023
"replaced heater and drain hose. tested unit, no leaks, unit is heating. unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
09/18/2023
"installed fc door and greased hinges, verified noise quieter."
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Ellicott City, Maryland 21042
Marc M.
Job Details:
09/18/2023
cx complaint unit not heating top oven in reasonable time. cx stated unit takes 1 hour to reach 350. inspected and found no continuity across upper oven bake element. quoted cx for repair and replaced element. collected payment and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Great Falls, Virginia 22066
Richard B.
Job Details:
09/18/2023
"CX complant. Fridge leaking all the time. Inspected unit and found evap drain tube clogged and leaking , overflowing and not getting to the drain pan. Removed drain tube , cleared debris and reinstalled after checking flow through tube. Collected 120 and 80 reduced labor. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Alexandria, Virginia 22304
Christian C.
Job Details:
09/18/2023
cx unit was working properly upon arrival. still inspected unit found no error codes or issues. unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, Virginia 22602
Daniel J.
Job Details:
09/18/2023
cycles stopping at random times on all cycles chekced connections able to start cycles again after turning off ordering timer; ordrng 1 WPW10185982 (timer) and 1 279827 (motor) and 1 W10900067 (thermal cut off)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Abbottstown, Pennsylvania 17301
Fred G.
Job Details:
09/18/2023
cx complaint unit wont power on. inspected unit and found unit had a loose connection at the terminal block. I was able to repair issue and found unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Enola, Pennsylvania 17025
Sal R.
Job Details:
09/18/2023
CX complai nt was that all LED's were out and no ice was being made. I was able to access and discconect the Deli UI control anf lighting returned . I then rsn ice maker test 56 and found a E0 erro. I ran test 57 and 45 . I found the icemaker to harvest and call for water. I quoted CX for the cost of a deli UI control (WPW10599145). I collected $120.00 for service charges via check.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
09/18/2023
"Cx complaint is that the unit is not spinning clothes out. Upon arrival I found an F2E1, F0E2, F8E1. I entered diag and found that the water is flowing sufficiently. I then ran the drain cycle and found that the drain pump is activating but is not moving water rapidly. The pump is making a high pitch noise after runnning for a short period. i am ordering the Drain pump. I called the office and was able to schedule the return visit for Tuesday 9/19 8am to 10 timeframe.; ordrng 1 W10919003 (Drain Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampton, Virginia 23666
Justin W.
Job Details:
09/18/2023
replaced parts ordered and tested leak not visible at time of visit. unit currently working as designed. advised cx to monitor for future issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
09/18/2023
"cx complaint unit not making ice, checked unit, temps at 3 and 36, all fans and door switches passed, 120 vac to icemaker, icemaker not turning,; ordrng 1 W11548540 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
09/18/2023
"Found only one track in the box, the label said set of 2, and also the part number on the box was different. Reordering 2 tracks WP13055901. Turned on and installed the 2 dat loggers. scheduled return visit 9/26/23 to pickup the data loggers and install the 2 tracks.; ordrng 2 WP13055901 (track)s"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Locust Grove, Virginia 22508
Thomas B.
Job Details:
09/18/2023
Unit has a 5 yr warranty 60 months removed and replaced the shifter and cam assy tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Spotsylvania Courthouse, Virginia 22551
Thomas B.
Job Details:
09/18/2023
Cx complaint unit is not working properly inspected unit removed and replaced the bulb and tested unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
09/18/2023
Needs updated tub ring for water on floor. replaced ring and tested unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Columbia, Pennsylvania 17512
Drew B.
Job Details:
09/18/2023
cx complaint that unit is going through and leaking at times and has an odor the odor could be from the unit needed affresh wash. and the leak i could only find 2 things first was the dispencer clampo to the bellow was half off.. with some water tracingins. and the other is suds build up. instrcued to cx and now checks good. after 2 tests
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
09/18/2023
"not filling w/ enough water, found hot valve loose connection . reseated and recalibarted unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Vienna, Virginia 22180
Jason A.
Job Details:
09/18/2023
CX complaint FRIDGE RC items are freezing / sometimes RC lights do not turn on when doors are opened / water doesnt dispense. Replaced & prog control code 12 Replace thermistor & both RC switches. Test water dispenses. Damper is noisey again > JJ; ordrng 1 WPW10594330 (damper) and 1 W11478401 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wyomissing, Pennsylvania 19610
Justin L.
Job Details:
09/18/2023
As per previous visit was able to access unit and replace part unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Lititz, Pennsylvania 17543
Justin L.
Job Details:
09/18/2023
Cx complaint clothes wet at the end of the cycle. Was able to access unit and found items in drain trap. Cleared and ran unit found no saved codes. Found spin turned off on quick wash. Corrected and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES2
Near Hummelstown, Pennsylvania 17036
Cody H.
Job Details:
09/18/2023
"CX complains unit smells like burning wires. CX is outside warranty but safety is covering service call. Found unit Harness has failed and will need replaced, found unit bake element is reading O.L and unit control is dim. Unit will need main harness, control and bake element for repair. called safety to document findings and spoke to Ann who said unit parts will not be covered. Quoted cx for repair to which they denied at this time. No further work needed. Unit is unplugged due to harness issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315sdhm08
Near Thurmont, Maryland 21788
Andrew S.
Job Details:
09/18/2023
Cx complaint is that the unit is not dispensing water. Upon arrival I found that the unit is making ice but the water is not dispensing. I pressed the paddle and found that the valve is not activating. I removed the cover and checked that the mometary switch is functioning. I also checked the vlotage and found that the voltage to the switch is only 41v. I found that the grey wire was pinched severly. I am ordering the separater and valve. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11423787 (Separater) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
09/18/2023
Cx complaint unit not cooling properly. Was able to access unit and verify concern. Found that even though evap fan was recieving 120.2VAC no movement. Replaced fan with pre-id and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
09/18/2023
loose screw on oven inner door allowing door to shift .tightened all screws.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Severna Park, Maryland 21146
Alexander D.
Job Details:
09/18/2023
"cx complaint unit leaking and one of the crisper drawers is broken. inspected unit and verified complaint. cx doesnt want to address crisper drawer at this time any more. for leak found drain clogged. took drain tube off, nothing clogging it. steamed out drain and got water draining slowly. tried to run 1/4' waterline thru drain from both ends but it wont go thru. drain is collapsed. more than likely from rc evap leak, mastic tape melted and cx said he noticed ice cream has been getting soft. called techline. TL deemed unit unrepairable. left cx with SR# and advised to call cx service to see if they can offer any resolution. cx paid 120 service call with c/c"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Conestoga, Pennsylvania 17516
Bernard M.
Job Details:
09/18/2023
"Cx complaint unit leaks under sink. Inspected under sink and found wet spots along the bottom. Ran test cycle and during drain cycle, no leaks were found. Found water leaking down the line connected to faucet. Informed cx to contact certified plumber to repair water lines. Unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, Pennsylvania 17110
Sal R.
Job Details:
09/18/2023
CXcomplaint was hat the unit unit not make ie o dispece water. I attmpted to disence ater but nly hear the vlve pperat. N waster pased trhough. I tehn jumped he icemakr. I ound the IM t harvest an callor waer but agin no water passed though. I then sseed teh supply lne hook up to theunit . I remove the suppy lin and foun no water. Ifound tha after install he water supply was never tuned back on . Unitis with in the first 30 daysof ownerhip. Install nd instruc conerns have bee met. UNit tst good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
09/18/2023
"cx complaint lid not locking, checked unit found lid strike not seating to lid, replaced strike, calibrated, tested, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Spotsylvania Courthouse, Virginia 22551
Tanner B.
Job Details:
09/18/2023
"cx wopuld need suspension and transmission , cx paid svc call only . getting new unit . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
09/18/2023
complaint no ice test 45 passed test 44 noise from valve no water in mold replaced dua valve 45 again 23 found icemkaker in stuck position replaced tested 45 passed test 44 water added to mold dispensed water in to cuo a few times checked for leaks none present
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSP01
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
09/18/2023
microwave not starting ocycles and giving error open door close and f1 e5 error inverter tested mag beep checked connections good if right side door is held unit will start but time will stop and errror code for inverter comes up ordering switch and inverter customer paid in full by cc; ordrng 1 w10211972 (switch) and 1 w10217711 (invertor)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Dumfries, Virginia 22026
Robert W.
Job Details:
09/18/2023
Cx complaint is the unit has error F1E0. Inspected unit and found the unit has error F1E0 Control issue checked power to range unit is getting good power replaced control and tested unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
09/18/2023
"installed parts, checks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Herndon, Virginia 20170
Richard B.
Job Details:
09/18/2023
"CX complant . Not working . Found unit plugged in , Found unit is on but no controls , Controld dead. found p1 to p4 measures 12.3 . Found p6-1 to p6-2 measures 12.3 also , Control inside door comes back as main control. Will need research Collecting 120 today , Shop job RB tomorrow and will call support , Further work needed RB s; ordrng 1 W11099340 (UI 255.69) and 1 W11099702 (control 251.01)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Waynesboro, Pennsylvania 17268
Andrew S.
Job Details:
09/18/2023
Cx complaint is the unit is not draining. Upon arrival I found that there was water in the unit and it has an F9E1 and an F3E2. I manually started the drain and the unit began draining immediately and was able to drain completely. I then ran the diag test and found that the unit was functioning as intended. I found that the F3E2 error cade reappeared. I inspected the sensor. I am ordering the OWI and control and the unit is within the range for SP. I am also ordering the element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11410464 (OWI) and 1 W11410063 (Control) and 1 W11537778 (Element)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near York, Pennsylvania 17403
Bernard M.
Job Details:
09/18/2023
"Attempted to remove washplate and found it seized to drive shaft. Ordering washplate, and will use all parts on return. Once approved contact cx to recshedule; ordrng 1 W10902814 (washplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ2
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
09/18/2023
"Leaking water from the tub seam on left hand side of unit, tub failed.. unit needs new tub assembly ..; ordrng 1 W11409866 (tub)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Alexandria, Virginia 22304
Lloyd B.
Job Details:
09/18/2023
"Cx has a list of complaints, the unit only fills with hot water, shakes, doesn't spin the clothes dry. Inspected the unit and found no error codes and the unit completed each test in diagnostics. Did a manual test for the hot an cold valve and both work. Calibrated the unit. There is a rust spot on the inner basket. Unit needs new inner basket; ordrng 1 W10554251 (basket)"