We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2023
CX Complaint is the unit is leaking water. Arr at CX and found cx had a leak and has a service company out and ripped up floor and is getting water out of floor cant remove unit from where its at due to the floor being ripped up. Ordering inlet valve and advise CX to call when floor is good to pull unit out; ordrng 1 W10865826 (Valve)
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HX01
Near Herndon, VA 20171
Jason A.
Job Details: 07/01/2023
CX left note on door. JENNAIR IS REPLACING BOTH UNITS. See SDpics
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chantilly, VA 20152
Jason A.
Job Details: 07/01/2023
CX complaint WASHER hums during start & doesnt advance. Found hot & cold water is shut off. CX states washroom was painted & washer wash noved & didnt wrok after. Calibrate & ran test wash. Start & NORMAL cycle & unit is advancing > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW80HEBW0
Near Arlington, VA 22205
Lloyd B.
Job Details: 07/01/2023
Cx complained the uint did not finish a cycle. Instaled new valve and tested and it now fills with pressure and no leaks or errors. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Baltimore, MD 21244
Drew B.
Job Details: 07/01/2023
cx complaint that unit is not lighting the interior of the fridge found bad srping on the door switch was able to replace and test full operation checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Falls Church, VA 22046
Lloyd B.
Job Details: 07/01/2023
Cx complained of noise during dispensing. Installed new filter housing and tested and it now dispenses with no noise. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Pikesville, MD 21208
Drew B.
Job Details: 07/01/2023
cx complaint that unit is torn on the fropnt lip of the bellow ring.. will replaced cx paid in full now checkd good no leaks after testing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Baltimore, MD 21209
Drew B.
Job Details: 07/01/2023
cx complaint that unit is still having condensation.. the unit is still doing same after new mullion rail and and also cahnged 100% i was able to raise tghe door up most i could to seal tighter on the middle rail.. this will need TL called schd on the 5th.; schdld next appmnt for 7/5 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Chantilly, VA 20152
Jason A.
Job Details: 07/01/2023
CX complaint FRIDGE has a hole on icebin. See SDpics. Replace bin & test ice dispense cubed & crushed > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Baltimore, MD 21239
Drew B.
Job Details: 07/01/2023
when arrived cx had infromed me they had lowes contract but i show oow and they showed me recipt of the 5 yr wrrnty purcahsed they thought whirlpool set it up i infromed them to call that 1800 lowes contract number to have correct dispatch over for service or pay whoch they didnt wanna do.
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Clifton, VA 20124
Robert W.
Job Details: 07/01/2023
CX Complaint is the unit pantry draw not opening. Inspected unit and found the pantry draw stuck found water under draw that is now ice keeping draw in defrosted and got draw out found the drain pan is bowed causing water to leak out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Centreville, VA 20120
Jason A.
Job Details: 07/01/2023
CX complaint FRIDGE slow water dispense. Replaced dual valve. Test water dispense is good. IM fill good. NO LEAKS. Right door higher than left by about 1/2' & no closing assist > JJ; ordrng 1 W11188796 (RIGHT RC door closer) and 1 W11223833 (RC bottom hinge bushing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Suffolk, VA 23434
Austin D.
Job Details: 07/01/2023
could not locate the unit. checked throught the whole back and asked an employee.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Idylwood, VA 22043
Lloyd B.
Job Details: 07/01/2023
Cx complained the unit did not dispense or was slow to dispense at times. There is literally a whole service pointer about this issue that says to order and install pressure regulator. Unit needs new tubing and pressure regulator; ordrng 1 8212547RP (pex tubing) and 1 W10786952 (pressure regulator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HW
Near Suffolk, VA 23434
Austin D.
Job Details: 07/01/2023
could not locate the unit. checked throught the whole back and asked an employee.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Parkville, MD 21234
Drew B.
Job Details: 07/01/2023
cx complaint that uniut is not spinning and then walking around. ifound the hub and trnasmision shaft are stripped causing unevene basket spinning and will need mutple parts transmisson hub and spin basket cx is not doing repair bc of price they paid 120.00 via check#3818 and no further worl
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Centreville, VA 20120
Jason A.
Job Details: 07/01/2023
CX complaint DW not working. Display scrambled. Replace UI & console. Ran test wash. Display is working & unit completed test wash. Start SENSOR wash & unit is advancing > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Jason A.
Job Details: 07/01/2023
CX complaint WASHER shakes during spin. Load comes out wet at end of cycle or WASHER stops before load is complete. CX runs a drain& spin if load is still wet & then load comes out ok. Not a drain pump issue. ACU needs updated to correct interrupted hi spin > JJ; ordrng 1 W11322903 (ACU)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/01/2023
Repaced evap cover and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRB25QABL10
Near Fairfax, VA 22030
Robert W.
Job Details: 07/01/2023
"Arr at CX and started to look at unit and CX advise a company was just out and replaced IM, I advise CX of cost and CX stated there going to call the company that was just out to replace IM. Cancel appt."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fairfax, VA 22031
Lloyd B.
Job Details: 07/01/2023
"Cx complained the unit would shake. Installed new gearcase, inner basket and hub and tested and it no longer shakes during spin. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/01/2023
"Replaced acu, interlock, inverter, mag and sensor unit is working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lorton, VA 22079
Robert W.
Job Details: 07/01/2023
Replaced Ui and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2023
Replaced valve and tube unit tested and is working properly
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Chantilly, VA 20151
Jason A.
Job Details: 07/01/2023
CX complaint OVEN chimes when not in use & F6E4 error code when preheating. Verified error codes. Checked L1 L2 & main harness. Replaced Apl Mgr. Checked no error codes Model#. Set date & time & test. Preheat to 475F NO ERROR CODES > JJ
We serviced a
WHIRLPOOL RANGE
Model WGE745COFSO5
Near Chesapeake, VA 23321
Austin D.
Job Details: 07/01/2023
cx complaint the glass is broken. both doors affected. parts on order. also ui is defective. paron order.; ordrng 1 W10877562 (glass door) and 1 W10677228 (door) and 1 W11600199 (glass door) and 1 W11448964 (top trim) and 2 WPW10410341 (spaer)s and 2 WPW10429492 (spacer)s and 1 WPW10618239 (handle) and 2 W10284411 (screw)s and 1 W10877562 (glass door) and 1 W11594167 (membrane) and 1 WPW10318550 (panel frame)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW
Near Portsmouth, VA 23701
Austin D.
Job Details: 07/01/2023
found glass damaged but no other parts needed. ordering glass to resolve the issue.; ordrng 1 WPW10409945 (glass door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/01/2023
could not locate the unit. checked all in the back. there are units where they normally are located but none of the serials match the ticket. checked all over and could not locate the unit. no manager on site to ask where they might be. will need to relocate and reschedule.; saved tckt
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Parkville, MD 21234
Drew B.
Job Details: 07/01/2023
"cx complaint that unit is not cooling properlyand found the rear evap cover was caked in ice. and found bad harness thermistor, replaced thermistor and defrosted the unit unt but ordering parts for return.; ordrng 1 W11546981 (heater 3@trb) and 1 W11546681 (harness 29@trb)"
We serviced a
MAYTAG WASHER
Model MHW7100DC0
Near Towson, MD 21204
Drew B.
Job Details: 07/01/2023
cx didnt do service on any of the washers being of cost of stacked units and describtion of tub related issues no work perfomed. on wither one. same noise
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Timonium, MD 21093
Drew B.
Job Details: 07/01/2023
"cx complaint that unit is flashing the f8e1 code and or LF.. when arrived no other codes stored.. the unit will tumble and drain and lock etc no issues. hot water appears to be strong coming through , but the cold does seem slighlty lower in psi coming throug in test steps 1,2 and in test 3 strong psi replaced bopth valves and water came through strong and then flashes f4e1 heater relay shorted and tried swapping valves back and forthe cleaned up board still same thing .. looks like new valves shorted out the acu.. will need now for return.; ordrng 1 W11550649 (control 0@trb) and 1 W11549460 (Heater assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/01/2023
could not locate the unit. checked all in the back. there are units where they normally are located but none of the serials match the ticket. checked all over and could not locate the unit. no manager on site to ask where they might be. will need to relocate and reschedule.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Austin D.
Job Details: 07/01/2023
found spray arm defective not able to stay attached. rodering a new one to resolve the issue.; ordrng 1 WPW10498900 (upper spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23451
Austin D.
Job Details: 07/01/2023
came out to resolve the issue. disassembled th unit as needed. replaced all parts and put the unit back togehter. tested operation. unit is running as designed. 5 low side pressure and 1.1 amp draw. advsied cx to monitor the unit for 24 hours prior to filling with product. cx agreed.
We serviced a
MAYTAG RANGE
Model MGR6600FW1
Near New Providence, PA 17560
Justin L.
Job Details: 06/30/2023
Cx complaint unit not working. Was able to access unit and found F1E0 error. Attempted to clear but came back. Unplugged unit and verified all connections. Unit then cleared code. Attempted pre-heat and after 47 seconds unit beeped and showed error and shut off. Contacted trade care SR#7736728450. Ordered the part which will ship to cx and they will contact us to set return. Order#1537879309; ordrd 1 W11325559 (control white)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Great Falls, VA 22066
Jason A.
Job Details: 06/30/2023
"CX complaint UNDER COUNTER ICEMAKER not making ice. CX replaced ice bin thermistor. Ran diagnostics & good reservoir fill, good circulation pump. Good frost pattern with good condenser fan airflow. Door hitting cabinet. Pulled out unit about 1/4' CX willl monitor unit > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 06/30/2023
"rh door warped , unit needs new door ..; ordrng 1 LW11255366 (rh door)"
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Stafford, VA 22556
Robert W.
Job Details: 06/30/2023
"CX Complaint is the unit is leaking, Inspected unit and found the lower cover removed tested unit and found unit is leaking from bellow reseatted bellow and tested unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Orrtanna, PA 17353
Drew B.
Job Details: 06/30/2023
replaced parts and tested now filled in test 45 and rotated and fill and harvested in the test 57 check good.
We serviced a
MAYTAG DRYER
Model MEDB835DW0
Near Arnold, MD 21012
Emmanuel R.
Job Details: 06/30/2023
"Cs door not closing, confirmed complaint. I found the latch on the door has came off. It didnt break so i was able to reattach it. Also added some lube because it seems a little sticky. Unit is now working properly. Advised to monitor if it keeps coming off to replace the latch on the door."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/30/2023
Cx complaint part of the drum had dropped. Found one rod loose of cup. Reseated rod and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Vienna, VA 22180
Simon
Job Details: 06/30/2023
CX complaints DW not turninig on .inspected unit control and user interface not responding .replace the control .tested unit .unit works as designed.SZ
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Seaford, DE 19973
Michael E.
Job Details: 06/30/2023
Replaced FC door as per previous diagnosis. Heated and reshaped gasket. Also badge needed. Ordering badge. Cannot reschedule edue to SO part; ordrng 1 W11428492 (badge)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Arnold, MD 21012
Emmanuel R.
Job Details: 06/30/2023
"Cs unit is leaving clothes wet at the end of cycle, couldnt confirmed complaint. No error codes in the system ,All components activated and working fine.The control board is glitching in normal cycles. Ordering control board.; ordrng 1 W11550649 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/30/2023
no issues at time of service..
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/30/2023
"came out and replaced all parts on unit , tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Forest Hill, MD 21050
Justin S.
Job Details: 06/30/2023
W17JXO0FPL1. unit inside camper. cx says the unit is not cooling the top of the unit but is cooling the lower of the unit. ran test 3 and the evaporator fan is not blowing. the evaporator fan is hard to turn but then started blowing good. replaced the evaporator fan and the unit is now good; ordrng 1 WP2315549 (evap fan motor(202.61))
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/30/2023
"came out to replace waterine on unit , disassembled and replace water line . tested and unit is running as designed . cx still not happy with water flow advised cx to contact WP to see what they can do for them . units running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS3
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/30/2023
"Cx complains that the upper rack falls down, inspected unit, the adjuster on the right side is broken, so i replaced both.. unit cks and upper rack works fine"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Hedgesville, WV 25427
Ken M.
Job Details: 06/30/2023
"Customer complaint is that the unit is giving an F3E1 error code and the door is locked. Unit put into diagnostics to try to get the door unlocked and clothes out of the unit. Drain pump turned on, but there is no water in the unit left to pump out. Pressure switch was recently replaced. Inspection of the air trap found some sandy material at the intake, but the air trap was clear. Air trap reassembled and power restored. Let the drain pump run for a few minutes to see if it would stop on its own. Drain stopped on its own and door unlocked. Contacted tech support with findings. Suggested having customer run a clean washer cycle. SR # 7736754516. If the issue returns after clean washer has been run, recommended replacing the control(W11201284)."
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/30/2023
"Cx Complaint is the unti isnt draining. Inspected unit and found the unit has error for draining, Ran diag unit didnt drain ohm out pump and its testing at 25.8ohms a little out of range tested power to pump and power was there and now its not getting power. Ordering Control and pump.; ordrng 1 W11124765 (Control) and 1 WPW10661045 (Drain pump) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/30/2023
"came out to replace parts on unit , disassembled and replaced all parts needed for repair . tested unit is running as designed ."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Freeland, MD 21053
Sal R.
Job Details: 06/30/2023
CX complaint was that the idler was making a squeeling noise during opperation. I was able to access and replace the idler pulley. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fairfax, VA 22033
Richard B.
Job Details: 06/30/2023
CX complant. Water flow is slow and ice production is small. Inspected unit and found ice cubes small and water flows slow. Confermeed good supply to fridge. No error codes in test 56 ice maker . Ordering inlet valve. Will use other parts if needed on return. RB; ordrng 1 W11482025 (inlet valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lebanon, PA 17042
Cody H.
Job Details: 06/30/2023
"CX complains unit is not heating but is tumbling. Found unit to be recieving 243vAC, unit element shows 9.6ohms, tcos show 0.0 ohms, across thermostat shows o.o ohms, fuse shows 0 ohms. Found element only recieving 123vAC. Unit will need timer, motor and blower wheel for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL ADDED; ordrng 1 WPW10185982 (timer) and 1 279827 (motor) and 1 WP694089 (blower wheel)"
We serviced a
KITCHENAID RANGE
Model KESS908SPS04
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/30/2023
"cx complaint unit not heating , checked unit and found OL on bake element . quoted cx for repair . cx paided service call and unsure if repair or replace at this time ."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Freeland, MD 21053
Sal R.
Job Details: 06/30/2023
"Per the previouse tech,cI was able to access and replace the control board. I then recalibrated the unit and completed a auto test. I fpound the unit tobe opperating as desigend. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Lucas R.
Job Details: 06/30/2023
"replaced compressor and drier, pressurized, vacuumed and charged, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Williamsburg, VA 23185
Orbie
Job Details: 06/30/2023
upon arrival missing blower wheel. rescheduling for wednsday.; ordrng 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near Millville, DE 19967
Michael E.
Job Details: 06/30/2023
"CX complaint: spring inside door gasket coming out and cavity light working intermitantly. Tested and verified complaint. Ordering door gasket, adhesive, door switch and cavity light (just in case). Cannot reschedule due to 3rd party billing.; ordrng 1 W10906683 (seal-door) and 1 WPW10569603 (switch-dor) and 1 WP22002263 (light bulb) and 1 WPY055980 (adhesive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/30/2023
Cx complained the unit did not make ice and dispense water. Inspected the unit and found the bail arm was off and the reservoir was frozen. Reinstalled bail arm and melted ice and tested by jumping T to H and the ice maker filled and the unit now dispenses water. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mount Airy, MD 21771
Marc M.
Job Details: 06/30/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Fairfax, VA 22030
Richard B.
Job Details: 06/30/2023
"CX complant. Bake dosent work and flames came out of bottom. Inspected unit and found bake element open , Replaced bake element and tested unit after finding no error codes in daignostics, Unit working as designed , Did a 350 preheat . Oven working as designed. Reached 350 taking 15 minuets. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/30/2023
need to order fitting for water lines; ordrng 2 WP4373559 (fitting)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Gore, VA 22637
Ezra M.
Job Details: 06/30/2023
installed upper rack adjuster kit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 06/30/2023
"cx complaint unit leaking. checked unit, no faults present. come to find defective tab on sump, replaced sump, tested, no signs of any leaks. secured part in bin."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBLO
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 06/30/2023
"loose connection at termianl , reconnected and tested"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 06/30/2023
"while assisting ca we noticed water line does not seat in connector, called office, had job rescheduled with 5/16-1/4 fitting for 7/5/23 2 TECH; saved tckt"
We serviced a
KITCHENAID RANGE
Model KFDC506JBK01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/30/2023
"installeed new lf/ rf burner heads, tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model ghw9150pw0
Near Lovettsville, VA 20180
Ricky E.
Job Details: 06/30/2023
customer stated that the unit will fill with water overnight.. replaced valve unit cks ok..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 06/30/2023
came out and replace all parts needed for repair . tested unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Edgewood, MD 21040
Neil H.
Job Details: 06/30/2023
REPLACED THE CONTROL UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Sterling, VA 20164
Ricky E.
Job Details: 06/30/2023
"shipping bolts left in the unit from install... removed bolts, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/30/2023
7736709559CX COMPLAINT THE UNIT HAS BURNING SMELL FOUND WHEN I OPENED UNIT UP BURNED LINT I CLEARED ALL OUT AND TESTED SMELL GONE
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Montclair, VA 22025
Robert W.
Job Details: 06/30/2023
"Replaced shifter, belt,splutch and shield unit tested and is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/30/2023
Cx complaint is that the unit is still not defrosting or cooling in the RC. Upon arrival I found that the evap cover was covered in frost and the fan was making noise from hitting the frost. I tested the damper and found that the damper is not opening at all. I entered into test 6 and found that the heater was functioning. I am ordering the damper door. I was able to set the return visit for Wednesday 7/5 AM preference.; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Laurel, MD 20707
Dustin F.
Job Details: 06/30/2023
"CX complaint: Unit isnt sealing. inspected unit, confirmed CX complaint. found FC door not sealing to cabinet and is warped. ORdering new FC door.; ordrng 1 LW10803965 (FC door stainless)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 06/30/2023
CX complaint: FC door dent. Inspected and verified complaint. I documented the door in pics as well as POP. Ordering FC door. Direct to CX shipping and 2 tech due to fishing wiring and water line through bottom hinge. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11561286 (FC door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Laurel, MD 20723
Dustin F.
Job Details: 06/30/2023
"Cx complaint: shelves wont stay in.Inspected unit, confrimed crisper drawer clips broke and wont seat into back wall. CX stated they want to replace unit rather then repair. charged cx svc fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23233
Eric F.
Job Details: 06/30/2023
"Confirmed cx complaint unit leaking from left side of door. Found gasket concave in top left door, letting water spray around closed door and causing it to run out onto the floor. Ordering new gasket.; ordrng 1 W11483553 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Oakton, VA 22124
Richard B.
Job Details: 06/30/2023
"CX complant. Door dosent catch right after opening. Inspected unit and found left door with mullion strip dosent catch the top and turn itself closed when closing. Installed new mullion strip and adjusted feet so doors are even. Doors working as designed now. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rockville, VA 23146
Eric F.
Job Details: 06/30/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Sterling, VA 20164
Ricky E.
Job Details: 06/30/2023
customer stated that the unit was making a noise... verified issue and fnd faulty motor and blower... need parts..; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)
We serviced a
MAYTAG DRYER
Model MED7230HW2.
Near Louisa, VA 23093
Eric F.
Job Details: 06/30/2023
"Installed parts, checked installation requirements for unit, unit will only work with a maximum of 7 a 3/4ths foot straight run before it starts having issues. The run in the home is easily twice as long with multiple right angles. I advised the cx that the issue will likely persist and showed them the installation instructions where it states the length requirements."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 06/30/2023
new door damage to top left corner pics attached reordering door according to customer 5th door thats been sent damaged*** look look**** two doors onsite at home both doors damaged cux just had shoulder surgery and was unable to check doors; ordrng 1 w11593330 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Fairfax, VA 22030
Richard B.
Job Details: 06/30/2023
"CX complant. No ice. Inspected unit and found ice maker full of ice. Fill tube not frozen. . When doing the test button , ice maker fills after harvesting but not on its own. Reordering ice maker. Further work needed. RB; ordrng 1 W11284458 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Salisbury, MD 21801
Michael E.
Job Details: 06/30/2023
"CX complaint: error code. Tested and verified complaint. F2E2 error code. Per service pointer, i inspected the ribbon wire connections and they are all secure. Replaced UI, synchronized UI, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Severna Park, MD 21146
Israel R.
Job Details: 06/30/2023
SR// 7736754692. SR// 7736748381. Customer complaint unit is leaking gas after installation. I tested the unit with my sniffer and found the unit is leaking from the valve one of the pipes on the outlet side is leaking. REmoved it and applied some pipe dough on the fitting. TEsted with mu meter again and the unit is not leaking anymore. Unit is good. Called techline and safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW01
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/30/2023
installed thermistor and evap harness
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Henrico, VA 23228
Joseph D.
Job Details: 06/30/2023
Maintenance unable to locate unit
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Fort Washington, MD 20744
Shawn D.
Job Details: 06/30/2023
"replaced gasket cleaned filter lowered feet in front to level unit tighten, then removed float inside and is full of old food so cleaned tht tighten float nut and ran unit and no leaks. unit is good to go"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 06/30/2023
"cx complaint door not shutting. Confirmed CX complaint. inspected dryer and found that hinges were warped and was preventing door from shutting closed. Cx out of warranty and decided to fix unit himself, left cx part number and charged for service fee"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/30/2023
"cx has lowes extended warranty , told her too call back to the extended wty to get dispatched correctly; ordrng 1 loo (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 06/30/2023
"cx complaint unit draining intermittently. checked unit, no faults present, ran auto test cycle, come to find unit has multiple drain hose, drain pump is within range, advised cx to have drain hose rerouted and provided info to office as well."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/30/2023
cx cancelled at door
We serviced a
WHIRLPOOL OVEN
Model MER8700DS1
Near Bethany Beach, DE 19930
Taylor F.
Job Details: 06/30/2023
Cx complaint is unit not heating in the oven. Tested inspected and verfied complaint. Found the bake element to be defective. Replace bake element from pre id. Unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near South Bethany, DE 19930
Taylor F.
Job Details: 06/30/2023
"Cx complaint is unit not cooling properly. Tested insepcted and verifed complaint. Found the evap to be leaking on the left side. Ordering evap, called office to rescheudle as soon as possible.; ordrng 1 W10836706 (evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Darnestown, MD 20878
Julian H.
Job Details: 06/30/2023
GOT HERE CX states after repair condenser fan will not kick on from time to time middle of liner will start getting hot & temperature will raise went to the back confirmed condenser fan operation connector tight found an intermittent operation of control board causing system to warm up GAVE CX AN ESTIMATE DECIDED NOT TO MOVE FWD YET; ordrng 1 W10823804 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Midlothian, VA 23112
John P.
Job Details: 06/30/2023
installed seal blade fan tested working aesigned
We serviced a
KITCHENAID HOOD
Model KVUB600DSS5
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 06/30/2023
installed new blower wheel due to noise and broken blades from old one replaced and tested normal sounds when spinning