We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Camp Hill, PA 17011
Sal R.
Job Details: 05/24/2022
"CX has a Lowes EPP, uit was not dispatched correclty. CX to call Lowes and hvae ticket dispatched correctly. Unit will need 1 LH RC Door (W11435344).; ordrng 1 W11435344 (LH RC door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVWH2
Near Elkridge, MD 21075
Robert L.
Job Details: 05/24/2022
"installed freezer drails, and all 3 gaskets, heat treated, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/24/2022
"Installed tub, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Columbia, MD 21045
Neil H.
Job Details: 05/24/2022
explained to cx after running the dia cycle and show that everything is working and explained that rinse aid is a must cx could care less on what i was explaining to him to help him with his issue of not understanding how these eco units work and i even showed him in the manual of what i'm saying he tells me he'll just call back when what i'm telling him doesn't work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Germantown, MD 20874
Julian H.
Job Details: 05/24/2022
"CX complaint about unit building up condensation on both compartments noticed that unit was not level and FC door is hitting bottom causing door not to close properly use washer and adhesive from VS to give enough clearance on door to close properly and sealed liner for room air not to go in working properly now; ordrng 1 WP482338 (adhesive) and 1 488881 (washer), used 1 wp482338 (adhesive), and 1 488881 (washer) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23234
Chris B.
Job Details: 05/24/2022
cx complaint unit will not aggitate inspected unit confirmed cx complaint found faulty shifter replaced shifter tested calibrated unit worrking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/24/2022
CX states that there was a big stain on basement thought it was caused by dishwasher took unit out platform where dishwasher is satnding completely dry couldnt find any stains while it was out tested dishwasher and couldnt find any leaks completely dry under unit filling circulating and draining without any problems working as designed
We serviced a
WHIRLPOOL DRYER
Model MED9800TQ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/24/2022
Cx complained the unit did not start after power outage. Inspected the unit and found that the thermal fuse has less then 1ohm and the unit receives a proper 240vac and the unit tries to start but then shuts down. Unit needs new control but they are no longer being made. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Rockville, MD 20854
Julian H.
Job Details: 05/24/2022
CX complaint about unit not cooling from time to time on RC had to reset circuit breaker in order to get cooling down inspected damper and fans functioning on test mode and moving fine based on description from CX issue is with main control board replaced from preid resume power all components started right away
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Hampton, VA 23666
Lucas R.
Job Details: 05/24/2022
"replaced heater, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Richmond, VA 23220
Joseph D.
Job Details: 05/24/2022
cannot find this unit; saved tckt
We serviced a
JENNAIR COOKTOP
Model JEC3536BS00
Near Ocean View, DE 19970
Frederick R.
Job Details: 05/24/2022
Replaced glass cooktop per prior diagnosis. Tested unit after repair and it is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Harrisburg, PA 17101
Sal R.
Job Details: 05/24/2022
"Per the previouse tech, i was able to access and replace the water inlet valve. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVQ06
Near Dover, DE 19901
Taylor F.
Job Details: 05/24/2022
Cx complaint is unit leaking water into ice bin. tested inspected and verifed complaint. Found the ivce maker to be out of level. Leveled IM and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM03
Near Richmond, VA 23220
Joseph D.
Job Details: 05/24/2022
"unit with failed lower hinge, must replace hinge.; ordrng 1 WP489497 (screw) and 1 W11026307 (pin) and 1 WP2166037 (hinge-door)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Dover, DE 19904
Taylor F.
Job Details: 05/24/2022
Repalced heater per SP s17304. Tested unit and unit is working as designed. job is complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 05/24/2022
Cx complaint of unit not heating. Did confirm units element has no continuity and will need to be replaced.; ordrng 1 WP3387747 (Element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middletown, DE 19709
Taylor F.
Job Details: 05/24/2022
"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the unit trying to run the wash motor, which wouldnt turn, and then drained for atleast 5 mins. Tried starting unit several times and finally got it to fill but not wash. Motor would just hum. Unit have F7E1 error code. Called parts specalist and ordered the sump and rescheduled for 6/3/22. Also returning with the control.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/24/2022
Cx complaint of oven not cooking properly and of unit venting heat. Did the average temp set at 350 and average was 364 as cx had calibrated oven 15 degrees higher so temps are correct. Did find unit is leaking heat at seal. Will need to return with door seal.; ordrng 1 WPW10129032 (Door seal)
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ1
Near Middletown, DE 19709
Taylor F.
Job Details: 05/24/2022
Cx canceled at the door.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/24/2022
Cx complaint if unit not completing cycle. Did confirm and found cold valve wire not seated properly in connector. Reseated wire and unit is now as designed
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Berlin, MD 21811
Jonathon C.
Job Details: 05/24/2022
helping fred
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/24/2022
Cx complaint is that the unit is leaking water out from the left side and occassionally the right side. Upon arrival I found that the drain tube had ice build up around it. I was able to clear the ice and drain tube. I then verified that the tube was draining correctly. Unit is now functioning as intended. Job complete. I collected the service call.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/24/2022
"arrived and went through check in to get into building which is a nursing home, and went over out of warranty pricing with cx at which time they declined service. no service performed, no money collected. job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Crozet, VA 22932
Kyle A.
Job Details: 05/24/2022
Installed icemaker and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Severn, MD 21144
Kevin P.
Job Details: 05/24/2022
"cx complaint unit not making ice, digits in u.i. are out, ice on freezer floor, water leaking out from under unit, and left door not functioning properly. cx was given the unit per the home nurse and it was installed a week ago,found feed line to valve is leaking and nurse cant get me access to shut the water off, unit needs drain tube kit, ice maker has power and cycles valve when jumped but does not cyle ice maker to harvest, also found closer is missing on left door. qouted cx for necessary parts and repair 730.36 total. cx declined repair at this time 120 service call collected by cc over the phone, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/24/2022
"Cx complained the unit did not wash. Inspected the unit and found that there are error codes 4.3 for motor failure and 7.1 for no heat. There is 120v at the motor but it does not activate. Installed new motor and tested and it now fills, washes and drains. NO leaks. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/24/2022
"cx complaiont unit has water condesation on the ceiling of the unit when cx opens it after having the unit run over night. i explained this will happen if the the door isnt opened after running the unit to let the hot moist air escape, no error codes advised cx to open the door at the end of cycle rather than letting the unit sit closed with all the steam inside, or possibly try the extended heat and see if it can overcome the condensation."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Falls Church, VA 22042
Carl R.
Job Details: 05/24/2022
"Cooktop or Vent Light Not Working - Over-the-Range Microwave. Removed screw from the top of control, removed control and 4 connecters and 5 screws. Removed original control board and installed new control board. Returned all screws and connectors. Tested unit, light comes on. Unit working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZZ11
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/24/2022
Cx has a 5 year extended warranty through lowes informed cx would need to contact the extended warranty company for service otherwise I'd have to charge out of warranty pricing had to explain cx contacted whirlpool who sent the ticket out of Warranty due to it being out of manufacturers warranty cx understood
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boyce, VA 22620
Ezra M.
Job Details: 05/24/2022
"f8e4 error. installed new tub gasket, tested unit, no errors."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/24/2022
Confirmed cx complaint unit not advancing cycles. Found hot water valve not actuating properly. Ordering valve.; ordrng 1 W11038689 (valve)
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Richmond, VA 23225
Gill G.
Job Details: 05/24/2022
verified cx complaint of unit not producing ice. found restricted water valve. replaced water valve. tested. cx does not use water filter. unit is now filling without a restriction and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Chesapeake, VA 23323
Zachery R.
Job Details: 05/24/2022
"upon arrival cx unaware of service call fee, advised cx part is under warranty. cx denied repair, advised if service is needed in the future she can call VIA directly considering she is no longer under manufacturers warranty."
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Baltimore, MD 21202
Alexander D.
Job Details: 05/24/2022
"replaced belt, splutch and pulley shield. ran calibration and autotest. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/24/2022
"found door switch disconnected. connected door switch, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Randallstown, MD 21133
Keith H.
Job Details: 05/24/2022
cx complaint is cant close freezer door after power outtage inpsected unit and found a big chunk of ice on the floor of freezer i removed ice closed door forced cycled icemaker its working
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 05/24/2022
"Cx complains that the dryer not tumbling, inspected the unit, fuses and power cks ok, the belt is broken.. order part; ordrng 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7100AWQ
Near Herndon, VA 20171
Richard B.
Job Details: 05/24/2022
"CX compalant , Dishwaaher running and leaking on left side.Inspected unit and found door gasket failed allowing water to leak on left side. Replaced gasket , Leak stopped. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21207
Keith H.
Job Details: 05/24/2022
cx says unit wouldnt come on for a few days but is now working. inpsected unit verified 120v to unit no errors found in diagnsotics and test cycle worked well unable to determine cause of issue
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW0
Near Reston, VA 20191
Richard B.
Job Details: 05/24/2022
"CX complant, Dryer not drying good. Inspected unit and found unit counts down correctly, Moisture sensor is working unit is condensating inside machine unit needs fan and control . CX paying 220 service call for 2 dryers 592590 and 592591. Will decide what they want to do. RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE00
Near Potomac, MD 20854
Julian H.
Job Details: 05/24/2022
CX complaint about unit forming frost around top of FC inspected and found a small gap on seal formed gasket back to position and removed frost closing properly also advised Cx to not overstack to allowed enough airflow to flow thru and door closed all the way
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 05/24/2022
replaced control. unit now working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Annapolis, MD 21401
Shane B.
Job Details: 05/24/2022
cx complaint is the unit leaking water. cx just bought this house and said the frist day they came home water was all over the floor. unit was full of ice and water. when i arrived unit was empty and off. i inspected unit and found they reused the old drain hose form the old ice maker. replace drain hose with the one from the unit and tested. drain flows properly. unit did not leak. working as designed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details: 05/24/2022
unit is not here.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model LAT8204AAE
Near Annapolis, MD 21403
Shane B.
Job Details: 05/24/2022
complaint is unit stopping in the middle of the cycle. unit had water in it when i arrived. i found lid switch reading OL no matter the lid position. replaced with preIDed part. unit began draining and spinning and finished the cycle. unit is working as designed. cx paid in full for repair.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterfield, VA 23832
Joseph D.
Job Details: 05/24/2022
"reset control, calibrated, reseated belt. unit now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/24/2022
installed belt and motor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/24/2022
Cx complaint is that the unit is running all the time and has frost and moisture inside the FC anf RC sections. Upon arrival I found that the doors were sealing correctly. I found that the Ice bin had frost and ice built up under it. I found that the ice door is not sealing properly allowing warm air in the FC section. I am ordering the chute. I was able to set the return for Thursday Am preference. I called WP saftey and informed them of my findings. 7733670681.; ordrng 1 W11098702 (Ice chute)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Waldorf, MD 20602
Robert A.
Job Details: 05/24/2022
Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. The console lights are on but the unit will not turn on and off or go in diagnostic mode. The control is receiving 122v from the wall. I replaced the control and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Ocean View, DE 19970
Frederick R.
Job Details: 05/24/2022
Replaced orfice holder and conversion kit per prior diagnosis. Tested unit after repair and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Hershey, PA 17033
Fred G.
Job Details: 05/24/2022
cx complaint door handle is broken. inspected unit and found that the right side of handle is broken from where it screws to the door. ordering 1 (W11449263). please call cx to schedule when part comes in. called tradecare (SR7733726439) tradecare is ordering the part and is going to try to get it quicker. po on part will be the cx po # 593824; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Berlin, MD 21811
Frederick R.
Job Details: 05/24/2022
Replaced top cover per prior diagnosis. Uit is now repaired. Tested unit and it had an F0E2 error code for off balance. Instructed CX on proper ways to load machine. Unit is working properly. Job is comnplete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, VA 22153
Robert W.
Job Details: 05/24/2022
CX Recev a letter for service pointer. Inspected unit and found the unit falls in the Scode for element replacement replaced and tested unit is working properly.
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 05/24/2022
CX complaint is compressor not turning on. Verified complaint. Cut steel line going to drier and found it was clogged. Ran nitrogen through system after clearing clog and steel line had nitrogen passing through. Replaced 3way valve and drier. Once again before I brazed drier mad sure it wasnt clogged. Brazed parts listed and pressure tested. Found leak. Removed and replaced UV drier again. Pressure tested and found no leaks. Filled unit with 5.5oz of R143a. Low side pressure was 18 in step 4 and 8 i step 5(both test 4). Compressor is running and unit is cooling. Informed CX 36-48 to get to temps. Job is comnplete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near York, PA 17404
Bernard M.
Job Details: 05/24/2022
"Cx complaint unit won't complete cycle. Entered into diag and found error code F0E5 off balance. Ran auto test and during spin the unit would wobble back and fourth hitting inside of cabinet. Inspected around and found the front left leveling leg not flush to floor. Leg was cross threaded. Removed and place leg back in and leveled unit. Recalibrated and ran auto test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Millersville, MD 21108
Eric W.
Job Details: 05/24/2022
cx complant of noise and then unit stoped heateing unitneeds cooling fan and highside; ordrng 1 W10533503 (cooling fan) and 1 W10850446 (cap) and 1 W11540981 (tranformer)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Lewisberry, PA 17339
Sal R.
Job Details: 05/24/2022
CX complaint was that the tuni was not filling with water. I found that the the connection to the water valve was not connected . I was able to securly reconnect the harness and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Rocky Mount, NC 27803
Ronnie B.
Job Details: 05/24/2022
"removed and replaced door switch, tested, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Washington, DC 20009
Roberto I.
Job Details: 05/24/2022
"CX complaint the unit starts and stops after few seconds showing done.Ran test mode, found no errors. Ran a test cycle, the unit worked ok. Resetted power and ran a normal cycle. the unit filled and washed ok. Ran a calibration cycle just in case and the ran a normal cycle again. The unit worked as designed, I was unable to replicate any issue. Collectede 127.20"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dumfries, VA 22026
Robert W.
Job Details: 05/24/2022
"Cx Complaint is the ice bin is stuck and not dispensing ice. Inspected unit and found the push button on bin internaly has failed and isnt releasing bin, After getting bin out found the bin has failed and not allowing ice to dispense. Replaced ice bin and tested unit unit is working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Pasadena, MD 21122
Alexander D.
Job Details: 05/24/2022
"cx doesnt have pop at this time but said he will have it for return visit, actual goods issue date is good to keep unit in warranty. cx complaint unit giving f7e1 error. inspected unit and verified complaint. ran diagnostics and have 2 f7e1 tachometer missing errors stored. ran tachometer test and it gave f7e1 during test. replaced acutator. ran calibration and found motor just buzzes and doesnt spin or agitate. will run with belt off but sounds like its struggling. ordering motor and capacitor, both 10+@tribles. scheduled return visit for 5/27; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS02
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 05/24/2022
"the unit still not turning off, the software is update version 29.00.00 .. order console assy SS; ordrng 1 W11297709 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near West Springfield, VA 22152
Lloyd B.
Job Details: 05/24/2022
Cx complained the unit did not dispense water. Inspected the unit and found very little pressure coming from the valve. Unit needs new valve.; ordrng 1 WPW10238100 (water inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB14
Near Newark, DE 19711
Emmanuel R.
Job Details: 05/24/2022
"Cs icemaker isnt making ice, I found error codes e2 and e3 code heater and motor position faults. The icemaker is stuck and wont spit out the ice that is frozen. heater issue. Replaced icemaker and tested , fills with water and cycles ok now. Advised customer to wait 24 hours for unit to get back down to temp and produce ice."
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/24/2022
"installed new pulley guard and cam assembly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23832
Chris B.
Job Details: 05/24/2022
cx compalint unit will not cool i rc inspected unit found evap covered in ice found air shoot blocked with ice thawed evap and shoot unit will continue to over cool due to air leak in fc door; ordrng 1 W10599407 (white fc door)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/24/2022
Cx complaint is that the unit is leaking from the front. Upon arrival I found that the unit is leaking from the door area. I found that the bellow is not sealing tight against the door glass allowing water to leak out. We did not receive the bellow that was pre Id'd. Unit will need the bellow. I was able to schedule the return for Friday 5/27 am.; ordrng 1 WPW10381562 (Bellow)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23453
Branden R.
Job Details: 05/24/2022
"cx complaint unit not locking/draining , checked unit found drain pump has OL going to control not allowing unit to do anything , unoinstalled and found a wire had come unseated from connetion , reseated found lidlock not allowing to lock replaced and unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Waldorf, MD 20602
Robert A.
Job Details: 05/24/2022
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e2 f8e3. I cleared the codes and attempted a service cycle, after I pressed the button to start the cycle it jumped out of diagnostic mode and shut off completely. I then attempted a normal cycle and it seemed to start but just continued to slowly spin as if it was sensing. No water ever entered the unit. The unit will need a new control and UI console to resolv the issue. I'm ordering the parts for the return visit. I quoted the cx and collected the service call fee.; ordrng 1 W11201286 (control 222.14) and 1 W11218376 (UI console (white) 245.06)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/24/2022
Cx complaint unit is not working properly inspected unit found air gap in the gasket to liner heated and molded gasket tested unit now functions normally
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Waynesboro, PA 17268
Andrew S.
Job Details: 05/24/2022
Cx complaint is that the dryer is making a squeeling noise when they first start it up. Upon arrival I found that the idler and rollers are both making noise. I also found that the belt was slipping on the drum. i am ordering a belt and will need the idler and rollers on return. I was able to schedule the return for Friday 5/27 anytime.; ordrng 1 661570V (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVS00
Near Carlisle, PA 17013
Marc M.
Job Details: 05/24/2022
cx complaint unit bnot dispensing water properly. inspected and found that a previous company had cut the water resevoir out and bypass with spare water line attached to water tube fittings. also found that when the filter is removed from the filter housing the housing will release pressure and leak very slowly. the ms dispatched is not the ms of the unit being serviced so it is also possible that the valve cx stated the previous company replaced is not the correct valve to this unit. unit will need several parts to correct the issues of the other company prior to properly diagnosing the flow of water at the dispenser. cx has been made aware of this as well.; ordrng 1 WPW10276792 (reservoir) and 1 WPW10121138 (housing) and 1 WP2260518B (cap-filter) and 1 W10408179 (water vavle asm)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Greencastle, PA 17225
Andrew S.
Job Details: 05/24/2022
Per previous tech I was able to access and replace the float switch. I then tested the unt and it is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parkville, MD 21234
Drew B.
Job Details: 05/24/2022
went to instakk door and new door cracked will need all the followinf parts asap if possible!!; ordrng 1 W11176456 (glass-door) and 1 W11389703 (bracket) and 1 00-55-141 (grind ring)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 05/24/2022
"Cx complains about an error code f9e1 drain issue.. also the heater is bad, the drain pump overheat, repalced drain and heater.. unit tested and working"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Kensington, MD 20895
Roberto I.
Job Details: 05/24/2022
"Replaced part. The unit worked ok but the reservoir drain cap had a creck and started leaking. Ordering reservoire drain cap W11023835. Part to be shipped directly to the cx, it doesn't require installation.; ordrng 1 W11023835 (reservoir drain cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/24/2022
cx called office between 10-12 and auto cancelled this call
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ3
Near Richmond, VA 23237
Gill G.
Job Details: 05/24/2022
replaced diode and mag. tested. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Annapolis, MD 21401
Shane B.
Job Details: 05/24/2022
intalled valve and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/24/2022
replaced timer tested for 10mins timer is counting down
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not powering on at all and when it was working unit was shaking excessively. inspected unit and verified complaint. unplugged unit to test outlet and it tests good. plugged unit back in and it started working but sounds arent working. speaker shorting more than likely cause of unit not powering on. ran diagnostics and have f0e9 off balance pause, f0e5 off balance load, f0e3 overload, f8e6 water hazard errors stored. ran test cycle and everything ran correctly. checked under unit and found play in gearcase and its leaking oil. made sure washplate isnt stuck. ordering fascia, gearcase and slider. 2ct for gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11478526 (fascia) and 1 W11449841 (gearcase) and 1 W10734521 (slider)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/24/2022
Part was defective. Called parts specalist and rescheduled for 6/2/22.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MGD5630HC3
Near York, PA 17406
Bernard M.
Job Details: 05/24/2022
"Cx complaint of gas leak. When arrived I used gas sniffer to determine where the leak was coming from. The sniffer went off where the adapter for the gas line is connected to steel pipe coming from burner assembly. Disconnected line and placed gas tape around threads of assembly, tightened down adapter and reconnected gas line. Went around with sniffer and it didn't go off. Ran normal cycle unit and it heats and runs as designed. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Wilmington, DE 19809
Taylor F.
Job Details: 05/24/2022
Cx complaint is dent on front door. Tested inspected and verifed complaint. Found the dryer door to be defective out of the box. Unit is within the 30 day cosmetic warranty. Called parts specalist and she is ordering the door. Also ordering the handle incase the old one cant be removed without breaking it. cannot reschedule at this time.; ordrng 1 W10861225 (handle)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near East York, PA 17402
Bernard M.
Job Details: 05/24/2022
"Cx complaint the lint screen won't stay down. Inspected unit and found the lint housing to be cracked. This causes the screen to not lock into place. The screen gets stuck. Replaced lint housing using pre-id parts, and now the lint screens goes down and locks in. Unit checks good"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Berlin, MD 21811
Jonathon C.
Job Details: 05/24/2022
helping fred
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 05/24/2022
"the refrigerator door closes by itself, the floor and unit are uneven, the client needs a handy man to fix the floor and level the unit"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Elkton, MD 21921
Taylor F.
Job Details: 05/24/2022
Cx canceled on arrival; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Louisa, VA 23093
Eric F.
Job Details: 05/24/2022
"Installed tray, tested unit, unit working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Baltimore, MD 21224
Emmanuel R.
Job Details: 05/24/2022
Installed interlock and tested unit. Unit is now working as designed. collected 115.78 for labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 05/24/2022
CX complai t was that the tuni was giving a F8E4 error code. I found that the the float switch was not connected securly. I was able to correct the issue and unit test good.
We serviced a
AMANA DRYER
Model NTW4516FW3
Near Dover, DE 19901
Taylor F.
Job Details: 05/24/2022
cx canceled at the door. Cx thought unit was under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Frederick, MD 21701
Brian R.
Job Details: 05/24/2022
called and spoke to cx as it was getting to late and advised we will reschedule as her job is going to take some time. advised office will get her back on schedule as dsoon as we can. 2 doors need to be replaced with other parts. job should have helper as well and to bring doors back.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Chesterfield, VA 23832
Chris B.
Job Details: 05/24/2022
cx complaint unit fc door condensates bad inspected unit confirmed cx complaint found fc door split ordering fc door gasket WPW10714545; ordrng 1 WPW10714545 (fc gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Frederick, MD 21702
Brian R.
Job Details: 05/24/2022
replaced control and tested unit. nothing from valve or auger and cant turn light on. all plugs clicked and tight. all grounds good. cant find any broken wires as far as we can check. called techline and spoke to Chris and 7733105846 tore and broke down entire unit and jumped some terms and ran tests and pulled harnesses. ran UI through all tests and checks. all parts have been replaced. door switches work to show doors are closed. came to terms unit has a internal wire issue and not sending signal to activate things. advised it seems wire internal issue it cant be repaired and marked non repairable. every part has been replaced that could be. filled report and went over everything with rent a center as well. nothing more we can do. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Richmond, VA 23231
Gill G.
Job Details: 05/24/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Smithsburg, MD 21783
Brian R.
Job Details: 05/24/2022
replaced all parts ordered. was able to test and run unit where it was sitting. no water to unit. cx had another unit in place and said he will switch them out and try a load later when he comes back. was out with the cows. job complete for now.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near New Market, MD 21774
Ricardo S.
Job Details: 05/24/2022
"the client complains that the 2 burners on the right and the 2 on the left has the flame to high when are in low, so i made an adjustment and now the flames are good"