We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 09/18/2023
Per previous diag I attempted to replace the gear case. I found that the shaft was seized to the spin basket. I was unable to get them separated. I am ordering the spin basket and outer tub and all needed parts. I will also be ordering a 2nd tech. I informed the cx that the parts will be shipped directly to them. They will inspect and inform the office when the parts arrive.; ordrng 1 W10811960 (Spin Basket) and 1 W10909670 (Spanner Nut) and 1 WPW10215093 (Filter) and 1 W11219115 (Outer Tub) and 1 W10752187 (Bolt) and 1 WP8533928 (Screw)
We serviced a
WHIRLPOOL DRYER
Model LGQ9857LW0
Near Centreville, VA 20120
Simon
Job Details: 09/18/2023
CX complaints dryer not working properly.Inspected unit and replaced tco kit but unable to replace the burners for saftey reason b/c of the dryer shut valve old and too hard to closed it SEE PIC even i tried to close the gas from the main valve but gas still in the lineCX will contact pro .SZ; saved tckt
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Oakton, VA 22124
Simon
Job Details: 09/18/2023
CX complaints side frame around oven bent.Inspected unit and replaced the left panel /skinpanel.checked unit. unit good to go.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, MD 21286
Dustin F.
Job Details: 09/18/2023
replaced LEDs and tested unit. unit now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/18/2023
"cx complaint is the unit not completing cycles and displaying F8E1. found that was the only code saved. found good flow form cold valve, no flow from hot. supply is turned on. found red wire on valve harness had backed out of connector. once plugged in the valve had good flow. ran service cycle and calibration cycle. unit is workign as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Laurel, MD 20707
Israel R.
Job Details: 09/18/2023
Customer complaint units lower gasket is coming off all the time. I did not have the part with me. Called office and office was able to find one in the shop. Reschdule for tomorrow. Unit needs new lower gasket.; saved tckt
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Millersville, MD 21108
Israel R.
Job Details: 09/18/2023
Customer complaint unit is not starting. I tested the unit and found 120 to the unit terminal block. 0 at the board. Line fuse is OL. Ordering line fuse. CAlled office and they had one and they schedule it for wednesday. No pop used dispatched.; ordrng 1 W11397505` (Line fuse)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS2
Near Baltimore, MD 21215
Justin S.
Job Details: 09/18/2023
CX complaint dw door is dented - cosmetic warranty claim. Confirmed complaint (PIC) Unit will need front panel Skin in stainless steel p/n: W11625194; ordrng 1 W11625194 (front panel Stainless)
We serviced a
MAYTAG DRYER
Model MGDE300VW1
Near Hanover, PA 17331
Fred G.
Job Details: 09/18/2023
cx complaint unit makes noise. i found idler and belt are fualty. qouted cx and cx accpeted. replaced belt and idler and found unit now checks good. cx paid in full
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millsboro, DE 19966
Michael E.
Job Details: 09/18/2023
"CX complaint: FC door dent, door handle scratch, RC door squeeking loudly and leak under FC door. Tested and verified complaint. Documented FC door dent and handle scratch in pics. Door squeek is extraordinarily loud. Leak from IM water tube fitting connection. Ordering FC door, door handle, door cam for RC door and fitting to connect water line from IM. Cannot reschedukle due to direct to CX shipping. I asked CX to try to find a way to dispose of door after repair but they were unsure if they could. 2 techs needed.; ordrng 1 LW11089011 (dor-fip) and 1 W11163764 (handle) and 1 WPW10257203 (cam-door) and 1 WP4373559 (fitting)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/18/2023
"cx complaint unit making loud noise, checked unit found noise from damper grinding. expart, advised cx office would contact to schedule.; ordrng 1 WPW10479155 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Poquoson, VA 23662
Justin W.
Job Details: 09/18/2023
"cx complaint ice not dispensing. checked unit to find yoke free spinning on auger motor. orderingg auger motor, spacer, yoke to complete repair.; ordrng 1 W11378860 (washer) and 1 W11671282 (auger motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Bethesda, MD 20817
Sherwood
Job Details: 09/18/2023
cx complaint not cleaning dishes properly. arrived found incoming water 87 advised cx tp purge when purged its 110. food debris also inside spray arms. and advised cx to use rinse aid. repair complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Baltimore, MD 21217
Emmanuel R.
Job Details: 09/18/2023
Replaced membrane and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 09/18/2023
"freezing items in rc, found dampner stuck open. not closing . replaced dampner and tested unit . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23237
John P.
Job Details: 09/18/2023
Found error code f1e1 change contro Pur TE sheets l tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gainesville, VA 20155
Ezra M.
Job Details: 09/18/2023
"verified unit is leaking from ff evap. oil dripped down evap fins, no refrigerant in unit. wrong evap ordered. ordering ff evap. installed right rc door gasket.; ordrng 1 W11492867 (ff evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 09/18/2023
cx complaint is the unit running the cycle but not cleaning the dishes. i checked for and found F5E1 door stuck open. cleared code and ran service cycle. unit did not start even though door was latched. i inspected to find the harness not plugged in fully. it need a slight push to be seated and clipped in properly. ran service cycle again. fill valve buzzed but no water entered unit. found supply turned off. turned supply on and ran another service cycle. unit completed cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 09/18/2023
"CX complaint was that the unit was making a grinding sound during the last few min of the spin cycle when the unit is at high spin speed. I found that the rotor screw was completly out id the rotor/gearcase. I also found that the unit is leaking oil form the gearcase. I was able to remove the washplate but found the spaner nut seized. I am orderign 1 gearcase (W11449841), 1 washplate (W10902814), 1 spanner nut (W11551646), and will use slider/ clutch on return visit. I spoke to parts ordering to secure a 2 call count due to seized spanner. A return date has been set for 9/20/23; ordrng 1 W11551646 (spanner nut) and 1 W10902814 (washplate (Office stock )) and 1 W11449841 (Gearcase) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Belcamp, MD 21017
Neil H.
Job Details: 09/18/2023
cx complaint fan runs after they use unit back to back i explained that's normal if unit is hot and sensor sense heat and needs to cool unit down it will run fan to cool down they must have a large family because they said everytime they use it's 3 or more times back to back
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Daniel J.
Job Details: 09/18/2023
per notes replaced top secrews vent replaced on last vist and not sent on this trip
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Joppatowne, MD 21085
Neil H.
Job Details: 09/18/2023
cx just got unit explained how you have to push power and hold the start button cx is elderly i showed her how to work her new washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Alexandria, VA 22304
Christian C.
Job Details: 09/18/2023
Cx complaint unit IM not working. Inspected unit tried to cycle IM but did not cycle. Installed new IM. Tested IM and IM cycled and filled. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, MD 21102
Bernard M.
Job Details: 09/18/2023
"Cx complaint unit makes noise, Ran unit normal cycle and could hear sqeaking n oise in front. Removed drum and found belt wearing down and tearing from idler being tight. Replaced belt using VS (341241) and idler using pre-id, ran normal cycle and unit no longer makes noise. Unit checks good; used 1 341241 (belt) from stock"
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Hanover, PA 17331
Fred G.
Job Details: 09/18/2023
cx complaint unit sometimes pausing on its own and wont start after that. sometimes unit doesnt start at all. entered daig and found 0 saved error codes. ran auto test and found did finish with out issue. seems issue is console. console is no longer avaiable. charged cx only for service call call $120.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Alexandria, VA 22306
Christian C.
Job Details: 09/18/2023
cx complaint gasket not sealing properly. confirmed issue found both left and right rails defective and door warped not allowing it to seal properly when closed. ordering new FC door along with left and right brackets.; ordrng 1 LW10341279 (Stainless steel freezer door) and 1 W11668671 (bracket left) and 1 W11668671 (bracket right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Woodbridge, VA 22191
Robert W.
Job Details: 09/18/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found unit not cooling pulled FC evap cover and found a ball of ice on cap tube, Pulled rear cover and amp draw compressor and its pulling 0.02amps unit has a sealed syste issue. Ordering Evap, Compressor, Dryer and coupler; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"
We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Alexandria, VA 22308
Christian C.
Job Details: 09/18/2023
Cx complaint unit right oven is not heating up at all. Inspected unit bake element reading 17.9 ohms. Broil element inner reading 18.1 ohms outer reading 22.4ohms. Getting no voltage to elements. Ordering control. 2 Tech. Cx owes 220 in labor on return visit.; ordrng 1 W10852104 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Manassas, VA 20110
Demonte S.
Job Details: 09/18/2023
Installed Door
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, DC 20016
Sherwood
Job Details: 09/18/2023
cx complaint unit leaking. arrived today and found ice at bottom of fc. disassemnled freezer also found drain block with ice. gave cx qoute unblocked drain using steamer. unit is now wporking as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near New Oxford, PA 17350
Fred G.
Job Details: 09/18/2023
"cx complaint unit is freezing items in the RC and ice cream in FC is soft. inspected unit and took temps and found -1 degree FC, 27 degrees 27. I took a RC thermistor reading for the Rc and found 7.25ohms. unit needs control. sensors match temps. once part is in please reach out to cx and set up a return visit. i could not duplicate noise issue. i advised cx to record noise for next visit; ordrng 1 W11594670 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20774
Davonte
Job Details: 09/18/2023
"cx complained unit wasnt cooling, couldnt confirm cx complaint because unit was unplugged. after inspecting the heater and hearness notcie that the brown wasnt in the connector. tried to reseat wire but kept comimng out. thermistor read 8.9k ohms. replaced thermistor as well"
We serviced a
KITCHENAID DISHWASHER
Model KRSC703HPS04
Near Sterling, VA 20164
Richard B.
Job Details: 09/18/2023
"CX complant. Middle rack stuck. Inspected unit and middle dishrack cocked sideways . Found roller on left side somehow came out of track and rail stop was reengaged. Pulled rack out and reseated in rail , No error codes in diagnostics. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Milton, DE 19968
Michael E.
Job Details: 09/18/2023
CX complaint: no ice. Tested and verified complaint. E5 error code. IM did not successfully harvest. Ordering IM and marking valve for return just in case. Be sure to reset by unplugging or turning off breaker for a min.to clear E5 error code. Cannot reschedule due to SO part; ordrng 1 W11658802 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/18/2023
"cx complaint condensation on fc door, checked unit found heavy condensation, at top of mullion in between doors, and down fc door, uniplugged condenser fan, ran for 15 min, top of mullion never got hot, indicatiing heat loop seperated from mullion, called techline spoke with robert, documented pics, unit sent for review. non-repairable, advised cx to allow 3-5 days to process."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burtonsville, MD 20866
Israel R.
Job Details: 09/18/2023
Customer complaint top ran is fallking off. I inspected unit and found the unit has bad adjusters the wheel is coming off. I quoted customer for replacement. Collected for servicfe and parts. Owes 110.; ordrng 1 W10712395 (adjuster 46.03)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Sterling, VA 20164
Richard B.
Job Details: 09/18/2023
"CX complant. Washer has long times. Prior diagnosis found unit takes long time to wash . Unit needs console assembly. Installed console assembly , Tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Reisterstown, MD 21136
Justin S.
Job Details: 09/18/2023
CX complaint warming drawer not closing. Drawer slide not allowing drawer to close fully. Drawer is sticking outy pass oven door. New slides will be needed ordering p/n: W11131365 & W11670723; ordrng 1 W11670723 (slide)
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HV0
Near Ocean View, DE 19970
Michael E.
Job Details: 09/18/2023
"CX complaint: blank UI. Tested and verified complaint. I do have 120vac into control and 18vdc into UI. UI on but screen blank and unresponsive. After testing and plugged UI back in, it came back on. At least for the moment UI is working but unknown how long this will last. Ordering console. Cannot reschedule due to AIG.; ordrng 1 W11339755 (console)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Yorktown, VA 23693
Justin W.
Job Details: 09/18/2023
cx complaint downy not being pulled out of dispenser. checked unit to find error codes f5e3. found cold valve not actuating properly. replaced valve and advised cx to monitor for further issues. unit currently working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodbridge, VA 22193
Robert W.
Job Details: 09/18/2023
"CX Complaint is the unit isnt spinning. Inspected unit and ran diag unit is working properly but during spin only washplate is moving, Units hub is bad tried removing washplate and washplte is seized to gearcase and will need to be broken off and will possible need gearcase if coupler doesnt come off gearcase, CX had declined repair paid svc"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Reisterstown, MD 21136
Justin S.
Job Details: 09/18/2023
CX complaint not powering on - over-the-range microwave - unit doesn't power on - no cavity lights. Upon arrival microwave was removed from range. Plugged unit in and confirmed complaint. NO PWER. Tested door switches by removing tem and isolating them from circuit. Tested good. Found fuse was blown. Place a 15 amp resettable fuse in line of fuse curcuit. Unit powered on. Tested unit with a cup of water. Unit heats but does not spin and still no cavity ligjht. Tested power to cavity light and had no voltage. Wiring diagram states the TT(turn table) and CL(cavity light) and parrell so if no power to one there will be no power to the other. Control is not doing it job. With be ordering p/n: W11342846(Control) and W10138793(Fuse).; ordrng 1 W10138793 (fuse) and 1 W11342846 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Woodbridge, VA 22193
Robert W.
Job Details: 09/18/2023
"CX Complaint is there is ice building in the ice bin area, Inspected unit and found ice building in ice bin area ice on bail arm keeping arm from moving, Found air gap in seperator replaced and the gap is still there its the ice chute chute is build into door. Ordering FC Door; ordrng 1 W11551458 (FC Door stainless)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, MD 21286
Dustin F.
Job Details: 09/18/2023
"Replaced both hinges, inner door, and arm leveler. contacted office. got new owed total of 40.26. charged cx 40.26. CX PIF"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ00
Near Clarksburg, MD 20871
Julian H.
Job Details: 09/18/2023
CX complaint about unit not turning on & trippping circuit breaker CX confirmed outlets are fine with electrician inspected on the back & found circuit to control arch marks on liner replaced from preid tightened door handle as a courtesy MUST WAIT 24 HRS TO SEE UNIT COOL DOWN AGAIN
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 09/18/2023
"Replaced both rc and fc door, used heat gun to seal the doora. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, PA 17078
Cody H.
Job Details: 09/18/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Washington, DC 20002
Samuel R.
Job Details: 09/18/2023
further inspecvted unit and found left front to have the worst rust damage.no water parts sit on that side.wanted to call techline and report all findings as they were never called.unit is damaged pretty bad with rust.tried calling but lines are down.spoke with office; snapped 3 QuickPics
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 09/18/2023
"CX complaint the 2 front burner randomly not turning on.Tested both burners, they turned on and worked normally. Powwer supply ok, termilal block ok. Turned burners on and off severral times with no issues Inspected connections on switches and elements, found nothing wrong. Unable to replicate any issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Westminster, MD 21157
Brian R.
Job Details: 09/18/2023
cx complaint is fridge ice maker maybe made 2-3 batches of ice and now nothing. 56-E5 59-Checks 45- no water. ran through tests and checks. unit is leaking cold air in and freezing fill tube. also turned breaker off a bit to reset unit. will order parts needed and seal back of ice maker air box. office will schedule.; ordrng 1 W11658802 (Ice Maker) and 1 212643 (Permagum Sealer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/18/2023
"cx complaint unit not cooling, checked unit, evap fan failed in diagnostics, verrified 120 vac to fan, fan not turning.; ordrng 1 WP2315549 (evap fan motor)"
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Washington, DC 20007
Sherwood
Job Details: 09/18/2023
ccx complaint knob broke. arrived today. instaleed both part rf burner is now working correctly. repoair complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 09/18/2023
Replaced inlet valve water flowing properly unit cooling properly no other issues detected. Unitis working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS5
Near Gibson Island, MD 21056
Alexander D.
Job Details: 09/18/2023
"cx complaint unit not cooling properly. temps spike up alot when they load unit up with groceries and when they have peopel over and doors are open often. inspected unit and verified complaint. all service tests pass, thermistor tests display temp that im getting, 48 in rc and 15 in fz. noticed condensation on mullion. turned humidity control on and felt mullion started getting warm. also noticed frost in bottom right corner of fz door. no gaps in gaskets. fluffed all gaskets with heatgun. noticed small tear in RH rc gasket but dont think thats the issue. cx wanted me to pull unit out make sure condensor wasnt clogged up. condensor is clear in front and back and i vacuumed off back panel. cx paid 120 service call with check. if cx calls back, preid RC and FZ door gaskets"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, VA 22202
Lloyd B.
Job Details: 09/18/2023
"Cx complained the unit leaked and of water on the floor. Arrived at home and there is no water on the floor, no damage to any parts and the unit hasn't leaked and is not currently leaking. There is no drip behind the unit from the valve and no water inside of the unit.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20109
Demonte S.
Job Details: 09/18/2023
Installed all parts. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22311
Lloyd B.
Job Details: 09/18/2023
Cx complained the unit made noise. Inspected the unit and could not duplicate the problem. Removed pulley and splutch and all are in tact. Cx has a video of the noise which sounds like the gearcase. Unit needs new gearcase. 2 job count; ordrng 1 W11454372 (gearcase)
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Clifton, VA 20124
Simon
Job Details: 09/18/2023
CX complaints refrigrator /freezer not cooling .inspected unit checks product tem in ref 51F fresh food section 34F and freezer -3F ref evap fan not working and ref section ice built up .order evap motor fan with harness and thermistor .cx PAID IN FULL/ SZ; ordrng 1 W11033168 (evaporator fan motor and harness thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Kyle A.
Job Details: 09/18/2023
Cx complaint of units left door not closing properly. Did confirm and adjusted mullion so it would catch better. Unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Burtonsville, MD 20866
Israel R.
Job Details: 09/18/2023
Customer complaint unit is not drying and the times are not correct sometimes it only runs for like 15 min. I tested temps and the unit is heating to 175 in the drum and 170 in the exhaust. I check air duct and air is coming out good. I tested sensor in diagnostics and is not changing value. Removed the control panel and tested the temp sensor and i can see changing values on the meter. Unit will need new control. I also notice the unit was not level. level unit. Unit will need new control. Ordeing control. Call cusotmer when part is available. Send IR back.; ordrng 1 W11618917 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Annandale, VA 22003
Christian C.
Job Details: 09/18/2023
Cx complaint unit is leaking. Inspected unit found duck bill drain tube clogged. Cleared drain tube. Water is now flowing properly. unit is good to go
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Manassas, VA 20111
Demonte S.
Job Details: 09/18/2023
"Inspected the unit. Found that the cx is saying that the Oven Front Burners , Convection Fan Motor & Lights are not working. ( Unable to pull the unit to check power. Blower fan is screwed into the floor under the unit. Also a short vent connection under the unit. Will need two techs to pull this unit out. ) Ran Service Diagnostics on the unit. No error codes. Left front burner will not go to low. Installed new control Board and Left front switch. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Newport News, VA 23605
Justin W.
Job Details: 09/18/2023
"cut off spanner nut to remove gearcase. replaced all parts ordered used nut from v/s reordering to replenish stock. tested unit working as designed; ordrng 1 W11551646 (tub nut jw vs), used 1 W11551646 (tub nut jw vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Greenbelt, MD 20770
Israel R.
Job Details: 09/18/2023
Installed new gasket and tested. Unit is not leaking anymore. After installing the gasket. Customer stated that the door si starting to rust. I tired to clean the dark spots with stainless cleaner but the finish is peeling off. Unit needs new door. Ordering door. Call customer when part is available.; ordrng 1 W11659651 (Panel)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Burke, VA 22015
Christian C.
Job Details: 09/18/2023
"Cx complaint unit does not finish cycle. Inspected unit found F3E3 inlet water temp fault, and F7E1 long fill. Ran through diag cycle and cold water valve does not open all the way. Ordering water valve. Cx paid in full.; ordrng 1 W11220230 (water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20147
Richard B.
Job Details: 09/18/2023
CX complant. Temps off. and stuff freezing in fresh food section. Installed data loggers . sceduled return and pickup of datat loggers for 7 days of install. RB; schdld next appmnt for 9/25 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, VA 20110
Demonte S.
Job Details: 09/18/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the freezer. Found that the whole freezer Evaporator Cover is Iced over. Checked the Evaporator Harness Wires. Brown Harness to the Heater will not stay connected. Unit will need the Heater Element & Thermistor. ; ordrng 1 W11650660 (HEATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 09/18/2023
cx complaint is water leaking onto the floor. when i arrived i found a sheet of ice in the FC sections. drain line is clogged causing water to spill into FC and out the door. i cleared ice and cleared drain line. water now flows freely into drain pan. cx paid service call. working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Fairfax, VA 22031
Jason A.
Job Details: 09/18/2023
"CX complaint FRIDGE noise above - compressor noise & has a recording. Check evap is not iced up, Unit is running - compressor & evap fans. LEDs are all on & water & ice dispensers are working. Leveled unit & planted all 4 feet. Put unit in diagnostics. Could not get compressor to run when power was reset. Unplugged and waited over 10 minutes. Called techline 2X. Called parts to order control & schedule return. Keeping diffuser > JJ; ordrng 1 W11626109 (acu)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Free Union, VA 22940
Kyle A.
Job Details: 09/18/2023
Cx complaint of unit being non operational. Did confirm f47 code. And found units module has shatter fuse. Ordering module as techline previously has had me replace the module. Module is nla but canr call techline due to phones being down. Please put on me as a shop job.
We serviced a
MAYTAG WASHER
Model MVWBB55DC2
Near Culpeper, VA 22701
Thomas B.
Job Details: 09/18/2023
"Cx compliant unit is not working properly inspected unit forced removed the agitator plate and the rotor both seized up on the shaft removed and replaced the supplied parts tested for proper use unit now functions Normally. Gearcase, splutch, rotor, clutch, and bolt accessories"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 09/18/2023
"Replaced timer and start switch per previous diagnosis, and unit would not start. Door switch lacking continuity. Jumped out door switch and unit runs and heats. Ordering door switch ; ordrng 1 WPW10569603 (Door switch)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Herndon, VA 20171
Simon
Job Details: 09/18/2023
CX complaints washer will not go though the cycle.Inspected unit found that erro code F5E2 lidlock not lock properly .unit need lid lock and control board.SZ; ordrng 1 W11565030 (DOOR LATCH) and 1 W11550649 (ACU)
We serviced a
WHIRLPOOL DRYER
Model WGD5600XW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 09/18/2023
Per previous diag I was able to access and replace the moisture harness. i then tested the unit. Unit is now functioning as intended. job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Manassas, VA
Demonte S.
Job Details: 09/18/2023
"Inspected the unit. Found that the cx is saying that the Dryer isn't turning off. Heater Element is staying On when Dryer is Off. ( unit is a stacked unit. Maintenance will move the unit to the shop. ) Ordering Heater Element, Control & Thermostats. ; ordrng 1 W10909685 (Whirlpool Dryer Thermal Fuse) and 1 WP8577274 (Whirlpool Dryer Thermistor) and 1 280148 (Whirlpool Dryer Thermal Cut Off Fuse) and 1 W11565024 (CNTRL-ELEC)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 09/18/2023
"Replaced harness, ran test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Reading, PA 19610
Justin L.
Job Details: 09/18/2023
Cx complaint frost in freezer. Was able to access unit and verify concern. Found FC door gasket keeps falling out. Attempted to seat and reheat but the grooves of the door are too wide causing gasket to fall out and allowing warm air into unit in both sections. Ordering doors which will need to ship to maintenance and they will contact for return; ordrng 1 LW10668874 (black rc door) and 1 W11178521 (name plate) and 1 LW10668875 (black fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/18/2023
"cx complaint unit not making ice , checked unit and found unit at temp like designed , found all fans running good . ice maker has e5 error code calling for a bad thermistor on ice maker . ordering new ice maker for repair to unit .; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Unionville, VA 22567
Thomas B.
Job Details: 09/18/2023
Cx complaint units steam cycle wouldn't allow for a second time use once ran showed cx in manual unit will need to start another cycle even for a min to clear system then can to back to steam clean again . Unit doesn't want continuous clean cycles to be run cx stated she noticed if she flipped breaker it would allow it to go again but wasn't sure if this was a issue. Informed it's not but be easier to just start a bake cancel then ran steam again showed cx this and unit is working as Designed. Cx also had issue with the door seal sagging reseated the clips and adjusted the gasket unit now functions Normally
We serviced a
KITCHENAID FREEZER
Model Krmf706ess01
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/18/2023
cx complaint unit not cooling checked unit and found compressor running along with all fans found unit a room temp and has no frost pattern . ordering SS for repair to unit . all fans passed in test mode along with compressor . checked deli ui and everything checked good . unit will need SS work done . cx service call paid in full .; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evap) and 1 W11492867 (fridge evap) and 1 SSTECH (SS TECH)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Washington, DC 20008
Samuel R.
Job Details: 09/18/2023
replaced main control and sump.tested unit and still got the same fae5.called techline and advised to change main harness W11568793; ordrng 1 W11568793 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYB02
Near Westminster, MD 21157
Brian R.
Job Details: 09/18/2023
cx complaint is at times they get a puddle on the left front of unit and at times she see frost or ice in the unit. units O-O-W and they know. checked unit. took temp readings of 0 in freezer 36 in fridge.found drain hold froze over. melted and steamed cleaned and cleared line. units drains good and fast. unit checks. job complete. cx paid 120 service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, MD 20601
Leon
Job Details: 09/18/2023
cx complaint was gasket was falling off and im wasnt working confirmed the issue see that the LS gasket was defactvie at the bottom and the ice baio arm was stuck in the off turn the im back on tested the ice cycle evertything was working as it should
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Middletown, DE 19709
Taylor F.
Job Details: 09/18/2023
Cx complaint is unit not starting cycles. Replaced capacitor from prevbious diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Aldie, VA 20105
Simon
Job Details: 09/18/2023
"CX aig cook top clicking randomly.Inspected unit replaced the RR ,RF,LF,wire harness,switches the spark module not matching see pic .ORDERED 4 knobs and burnerhead rearleft.SZ; ordrng 1 74007736 (burner head rearleft) and 4 WPW10301588 (KNOB CONTROL)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Middletown, DE 19709
Taylor F.
Job Details: 09/18/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found there to be an object lodged in pump. Removed object and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt112czjz00
Near Washington, DC 20011
Samuel R.
Job Details: 09/18/2023
cx complaint unit freezer has ice build up.inspected unit and could confirm cx complaint.inspected unit and found drain hole clogged.clreaed ice and drain hole uinit os now good.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW3
Near Carlisle, PA 17015
Fred G.
Job Details: 09/18/2023
CX complaint when unit is spinning out it vibrates. inspected unit found 0 saved error codes. ran auto test and found unit finished with out issue. ran a manual high speed spin and found unit spun without issue. I advised cx to duplicate issue and call back once it happens again. charged cx $120;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Dover, DE 19904
Taylor F.
Job Details: 09/18/2023
Cx complaint is unit making a grinding noise. Found the damper very noisy intermittenly. Ordering damper to resolve issue. Rescheduled for 9/25/23.; ordrng 1 WPW10594330 (control damper)
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/18/2023
"cx complaint unit leaking, intermittent and loud operartion, checked unit, unit displaying f9e2, f0e2, f0e3. ran test cycle twice, could not duplicate leak. checked gearcase, come to find oil leaking from bearings onto stator. tried removing spanner nut, will have to cut spanner nut to complete repair. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. and to try less soap.; ordrng 1 W11393684 (gearcase) and 1 W10754158 (motor stator) and 1 W10734521 (slider) and 1 W10754161 (motor rotor) and 1 W11665965 (spannerut) and 1 W10749756 (dispenser) and 1 W11246700 (acu)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wyoming, DE 19934
Taylor F.
Job Details: 09/18/2023
"Cx complaint is unit not completing cycles. Replaced dispenser from previous diagnosis. When testing found excessive play in the drive hub. Unable to remove the agitator at this time and it will have to be drilled/cut to be removed. Ordering basket, gearcase, splutch, belt, washplate. Cannot rescheudle at this time.; ordrng 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10528947 (drive hub kit TF VAN STOCK)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/18/2023
Cx complained the unit had a hanging piece. Inspected the unit and found the support clip for the microwave element is broken. Unit needs new support clip; ordrng 2 W10909479 (SUPPORT CLIP)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near ,
Taylor F.
Job Details: 09/18/2023
"Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the breaker to be tripped on arrival. Reset breaker and started testing. Found all cooktop elements to be working. When testing the oven, as soon as it switched to broil, the breaker tripped. Verified element is not shorted to ground and reset breaker. Found the unit only drawing 15amps when the breaker is tripped. Reccomended cx have an electrician replace the breaker to resolve issue. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hanover, PA 17331
Drew B.
Job Details: 09/18/2023
arrived replaced and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Bunker Hill, WV 25413
Daniel J.
Job Details: 09/18/2023
fridge freezer icemaker produced ice once and stopped no ice in mold cycled filled with water replaced and cycled again cycled normal and filled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Beaverdam, VA 23015
Thomas B.
Job Details: 09/18/2023
Cx complaint unit is not working properly inspected unit found water is forming behind the gasket tried to reseat however feel a viod inside the gasket itself. Water is building towards the backside of the gasket ordering new gasket; ordrng 1 W10407216 (gasket-fip)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Urbana, MD 21704
Ricardo S.
Job Details: 09/18/2023
"Cx complains about a gas leak from gas regulator, the valve is open.. inspected unit, valve, hoses and connections cks ok.. top burners and both ovens heating ok.. no gas leak,, stove works fine ..."
We serviced a
WHIRLPOOL DRYER
Model WGD5500XW0
Near Alexandria, VA 22311
Lloyd B.
Job Details: 09/18/2023
CX complained the unit made noise. Inspected the unit and found a bad pulley. Unit needs new puley; ordrng 1 279640 (PULLEY)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Harrington, DE 19952
Frederick R.
Job Details: 09/18/2023
Replaced all parts per prior diagnosis. Calibrated unit after repair and tested. WM is now working proerply. All functions. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Columbia, MD 21044
Marc M.
Job Details: 09/18/2023
installed parts and tested unit. unit now checks good.