Service History 206 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Orange, VA 22960

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit not advancing cycles. Found valve not actuating, replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Norfolk, VA 23503

Carl A.

Job Details: 09/13/2023

"cx complaint of unit not making ice took temp readings of 38 in RC,in FC 34,called techline spoke with JOE ,checked to be sure power from L to N had 123vac,jumerd out ice maker no action,also jumpered out V to N to get water in modle,was advise to replaced door gaskets; ordrng 2 WPW10460580 (gasket-fip)s"

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Camp Hill, PA 17011

Bernard M.

Job Details: 09/13/2023

"When arrived cx stated the unit leaked from the front of door after last use. Inspected and found the bellow isn't sealing properly causing water to leak into bottom drawer. Also cx stated error codes are showing up while running. Entered diag and found F5E2 lock fault. Ordering bellow and lock, will use dispenser on return. Once available contact cx to reschedule; ordrng 1 W11314648 (bellow) and 1 W11565030 (lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Newport News, VA 23605

Carl A.

Job Details: 09/13/2023

cx complaint of water drinpping from freezer side of unit checked unit to find drain line to be frozen over thawed out drain line tested unit works as deisgned

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Annandale, VA 22003

Christian C.

Job Details: 09/13/2023

cx complaint FC not making ice. confirmed issue used jumper wire on ice maker and nothing happened. ordering ice maker; ordrng 1 W10889233 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Germantown, MD 20876

Julian H.

Job Details: 09/13/2023

GOT HERE open unit & found blower wheel fractued replaced as well attached pads to duct replaced console tested & working

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Louisa, VA 23093

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not getting enough water. Replaced with pre-id'd valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Alexandria, VA 22307

Lloyd B.

Job Details: 09/13/2023

"Cx complained the unit did not make ice. Inspected the unit and found the water was off. Turned the water on and tested and it now dispenses water, turned the ice maker on and the unit will make ice. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Shippensburg, PA 17257

Sal R.

Job Details: 09/13/2023

"CX complai t is that the unit ias not cooling in ether the RC or FC. I found a WATT reading of 183 W's. was able to access both the RC & FC evap coils. I fpound no frost pattern on the RC and a low to partical frost pattern on the FC Evap. Unit will need 1 sealed system reapr. I called WP Tech Line to conferm SS Repair. TL agrees, I am ordeirng 1 compressor (W11592010), 1 direr filter (W11109499), 1 condensor coil (W11548259), and 1 RC Evapi coil (W11291123). Once the parts are avalible, please have somoen form the office call CX to set a return date. Return date will need to be 4 call counted Per MM. collected $120.00 for service charge via check. parts and labor covered under 5 year limited warranty.; ordrng 1 W11592010 (comperssor) and 1 W11109499 (drier filter) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil) and 1 (4 call count)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pocomoke City, MD 21851

Michael E.

Job Details: 09/13/2023

CX complaint: 2-3 cycles to dry a load. Tested and verified complaint. Air flow tested in red. Unit is heating and tumbling. I found lint trap was full of lint over 1 inch thick. CX was surprised since she only ran 1 load in unit and never checked lint trap. Unit may have been in another house before this one. I cleared lint trap and tested air flow again. Now unit passed in the green. Unit is now working properly. Job is complete

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Baltimore, MD 21205

Shane M.

Job Details: 09/13/2023

"installed all parts. unit working properly. found a defectived water filter while testing, cx will needd to replaced filter."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/13/2023

"cx complaint is the unit not heating on every cycle and unit making a screaching nose. cx says some times unit heats, other times it doesnt dry at all and she has to run cycle again. i checked for codes and found F4E3, F4E4, F2E1. ran the unit and it did not heat. air flow meter shows poor air flow (red light). cleaned duct and shortened the run slightly for better flow. air flow meter now shows good air flow for all dryers. i found a blown thermal fuse. replaced with preIDed part and tested again. unit now heats properly. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/13/2023

per notes from last vist installed control ran diag cycle started qiuck wash no errors

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Bowie, MD 20721

Shawn D.

Job Details: 09/13/2023

cx complaint freezer isnt cold enough said ice cream is soft called homedepot and they had her move setting in freezer. inspected unit freezer temp is 12 fridge 38 unit set to warmest setting. set unit to recomended and did the same to freezer. pulled unit out and checked amp draw and is .7amps good compressor warm but not to warm. i told cx to give unit 24 to 48 hours to see if temps get colder and call us back if no difference. unit should be goood to go

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW

Near Madison, VA 22727

Danny R.

Job Details: 09/13/2023

i found coils failling and coming a part replaced coils checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near La Plata, MD 20646

Davonte

Job Details: 09/13/2023

"cx complained unit wasnt cooling. confirmed cx complaint. unit hasd no cool in the fc and rc side. inspected evap no frost pattern. ran compressor test. compressor making loud buzzing noise. called ss tech, advised me to order compressor. also ordring evap just in case that has to be replaced as well. cx paid 120 service call. all other parts covered under ss warranty; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (valve coupler) and 1 W11598434 (evap) and 1 W11506620 and 1 W11504450"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/13/2023

councerns with heat sheild on back inside the cabinet black mark informed customer after some time that will occur and normal ran quick dry with thermocoupler inside to monitor the heat cycling normal no errors in history ran timed dry cycled normal

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, MD 20815

Sherwood

Job Details: 09/13/2023

cx complaint leaking in rc. arrived confirm issue found drain was block by permagum seal for thermistor. alot was stuck to shield and was very hard to remove advised cx it should be replaced. used zip tie to clear any debris in drain cleared all water at bottom of rc. ordering parts.; ordrng 1 W10555480 (shield) and 1 212643 (permagum)

We serviced a

MAYTAG WASHER

Model mvwc565fw0

Near Harrisburg, PA 17103

Bernard M.

Job Details: 09/13/2023

"Cx complaint unit doesn't spin out clothes. Entered diag and found error code F7E1 basket speed fault. Ran test and found when spinning, the unit reaches max speed the unlocks lid and shuts down. Inspected underneath and found the unit leaking oil. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $120 service fee"

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS6

Near Chevy Chase, MD 20815

Sherwood

Job Details: 09/13/2023

cx complaint not starting arrived and found unit to not drain when in a service diag but everything is else checks out. tested brwn wire to drain motor and itsgetting correct voltage. did not find any debris blocking propellers.; ordrng 1 WPW10531320 (drain motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Summit Point, WV 25446

Ken M.

Job Details: 09/13/2023

"Customer complaint is that the unit is not cooling. Found the unit with nothing on, unit not plugged in. Power restored and the compressor started buzzing loudly, then tripped the overload. Checked compressor current draw and found it drawing 12A. Unit needs a new compressor. Cooling turned off.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

IKEA RANGE

Model IGL730CS0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 09/13/2023

"replaced center burner knob, LF and RF burner heads and caps. tested unit. all burners now igniting properly. cx pointed out a few orange flames that come out intermittently when burner is on hi. tried adjusting gas flow to burners at valves and its a little better now but seems normal. unit is now working properly. advised cx to call back if its still sooting pans."

We serviced a

KITCHENAID HOOD

Model KXD4630YSS0

Near Eldersburg, MD 21784

Brian R.

Job Details: 09/13/2023

came out and replaced control turned power on and checked unit and fan goes up and down and when turning motor on nothing. box was opened before and inner tape was torn. part that went in looked used before. will reorder part. and office will reschedule.; ordrng 1 WPW10421481 (Switch Control Re Order)

We serviced a

MAYTAG UNKNOWN

Model n/a

Near Portsmouth, VA 23703

Lucas R.

Job Details: 09/13/2023

"cx complaint oven not heating properly, checked unit found elements good at 18 and 24 ohms, 240 vac to elements during preheat, heated to 350, actual temp 240 degrees with thermal probe indicating failure in control and or sensor, due to age of unit model sticker no longer legible, unable to order parts or access technical info, referred cx to warranty co.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fredericksburg, VA 22408

Robert W.

Job Details: 09/13/2023

Replaced draw and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Portsmouth, VA 23701

Lucas R.

Job Details: 09/13/2023

"replaced drier and installed coupler, while replacing evap, liner melted behind evap, expose harness wires, evidence of control sticking in defrost. air tower and liner under drain pan melted, called techline spoke with rob, unit sent for review non-repairable. advised cx wp will contact in 3-5 business days with resolution; ordrng 1 W11506635 (coupler lrvs), used 1 W11506635 (COUPLER lrvs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/13/2023

washer at times getting stuck with 8 mins left checked pressure hose good ran calibration cycle than diag no errors ran quick wash ran the entire 38 mins no stoppage checked faults no errors filled agitated and drain fine spin good ran diag and high speed spin no errors

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Silver Spring, MD 20905

Brian F.

Job Details: 09/13/2023

"Cx states wash motor not running, tested and confirmed. Removed drain pump, found deformed/defective RIF. Installed new sump assembly, tested, unit is now working properly."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 09/13/2023

fridge leaking from icemaker when attempting to fill mold with water in stuck position on arrival empty mold test 120 went back to home position noise from rubbing against housing sugguest icemaker test 96 water dispensed to front dispenser test 97 mold filled no leaks qoute given to customer paid in full by cc 2 in stock in warehouse; ordrng 1 W11557002 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Clarksville, MD 21029

Robert L.

Job Details: 09/13/2023

"cx complaint top rack falling, found adjusters seperated at rollers, temp tied rolled to brackets, ordering adjuster kit, collected $183.79 visa, cx owes $110 labor on return, cx wanted to contact customer care,; ordrng 1 W10712395 (adjuster)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Odenton, MD 21113

Emmanuel R.

Job Details: 09/13/2023

Replaced compressor and tested unit. Unit is now working properly. Excessive vibration coming from compressor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Oakton, VA 22124

Christian C.

Job Details: 09/13/2023

"Installed evap harness, and evap fan. Fan is now working strong. Set temps to recommended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES00

Near Arlington, VA 22204

Jason A.

Job Details: 09/13/2023

CX complsint FRIDGE warm temps. Replaced compressor & install coupler & drier. Check for leaks & ran vac. Filled with 4.2 OZ R134a. Unit has good running & equalise pressures. Pulls 0.9A & temps are dropping in FC > JJ; ordrng 1 W10913906 (coupler - JJ / VS)

We serviced a

JENN-AIR RANGE

Model JGD3430GS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 09/13/2023

Cx complaint about unable to turned rf burner inspected & found a locked valve part covered for 5 yrs CX PIF THRU APP; ordrng 1 W10844343 (valve-brnr RF (CBE))

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisburg, PA 17109

Bernard M.

Job Details: 09/13/2023

"Replaced UI, was able to run test cycle, cycle completed without issues and buttons function as intended. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Clarksburg, MD 20871

Julian H.

Job Details: 09/13/2023

CX complaint about unit not cooling properly o both compartments states that some one was out b4 to work on sealed sys went to the back checked with gauges low side -14 high side 0 couldnt feel any heat transfer from compressor makes a weird noise called TL also plugged watt meter to outlet 56 watts drawed gave all these readings to TL satets to replaced drier & compressor ordering condenser to transfer heat & Rc evap in case of a leak 4 COUNTS SEALED SYS JOB; ordrng 1 W11109499 (drier-tube) and 1 W11592010 (COMPRESSOR) and 1 W11548259 (condenser) and 1 W11291123 (evaporator RC)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Harrisburg, PA 17113

Bernard M.

Job Details: 09/13/2023

"Cx complaint the cooktop on indicators won't shut off. Found the lights on but the cooktop is cool. Checked and found all burners cycle from low to high. Ordering control, once parts are in contact cx to reschedule; ordrng 1 W11594224 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC97ES0ES02

Near Columbia, MD 21044

Robert L.

Job Details: 09/13/2023

"cx compalint f6e8, at arrival unit was working after cx reset breaker, heated water, cx had light flickering in micro when barely holding door, when left interlock button was pressed in, light went out and unit errord f6e8, short in interlock harness, ordering harness , collected $330.50 disc, cx paid in full; ordrng 1 w11449277 (interlock harness)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Montclair, VA 22025

Tanner B.

Job Details: 09/13/2023

"installed new ui , tested unit."

We serviced a

WHIRLPOOL DRYER

Model WED8200YW2

Near Columbia, MD 21044

Robert L.

Job Details: 09/13/2023

"cx complaint loud squealling, found idler sticking , replaced idler pulley from pre-id, tested all ops ok, collected $266.23 MC, cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 09/13/2023

"Cx Complaint is the unit isnt dispensing soap in wash and unit is shaking and display. Inspected unit and found the dispenser load and go not regeristing level sensor has failed, Display has stuck key error and botton not working, also found suspension is bouncy causing unit to shake. Ordering Dispenser assembly and will use fascia and suspension on return.; ordrng 1 W11413407 (dispenser) and 1 W11596130 (Pump) and 1 W10734521 (Clutch)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Oxford, PA 17350

Sal R.

Job Details: 09/13/2023

"Per the previouse tech, I was able to access and replace the heating element. I tehn tested unit and unit test good."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Harrisburg, PA 17112

Bernard M.

Job Details: 09/13/2023

"Cx complaint unit doesn't heat or spin. Entered duag and found F4E4 line voltage error. Found proper voltage at terminal block. Removed drum and found no continuity at tco or the element. Removed element and found the plate had fragmented, replaced using pre-id parts. Also found no continuity at thermal fuse, preventin it from starting. Ordering fuse, once approved contact cx to reschedule; ordrng 1 W10909685 (thermal fuse)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Columbia, MD 21045

Robert L.

Job Details: 09/13/2023

"installed console per previous, tested all ops ok, collected $130 MC for labor , cx paid in full"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/13/2023

i found after replacing the enter burner head the same thing is happening. I found the valve is the issue. I also found both left front and rignt front burner heads sometimes dont light. unit needs center burner valve and 2 burner heads to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11246817 (center burner valve) and 2 WP8286814 (left and right burner head)s

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Silver Spring, MD 20904

Brian F.

Job Details: 09/13/2023

"Cx states unit squeaking during cycle, tested and confirmed. Installed dryer repair kit, tested, noise is gone, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Elizabethtown, PA 17022

Fred G.

Job Details: 09/13/2023

"i was able to access unit and replace the Ice maker, ice box fan and mullian as per previous visit. tested unit and found unit now checks good. h3"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20011

Brian F.

Job Details: 09/13/2023

"Cx states they came downstairs after a cycle finished and found water on the floor that seemed to have come from the washer. Entered diagnostic mode, no saved errors, ran test cycle, no leaks found. Inspected outer tub and drain line for cracks or holes, none found. Filled tub with water, no leaks. Ran 3 more test cycles, unable to reproduce leak, unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17404

Fred G.

Job Details: 09/13/2023

cx complaint unit still didnt cool from last visit. I found both FC and RC were room temp. I pulled unit out and hook up guages and found a 28in vacuum low side and 5psi high side. i charged system with 140psi of nitrogen and found with in 5 mins i lost 2 psi. I tried using mega bubbles and searched for leak and found no signs of that leak. I called TL unit to be sent to review for a exchange. I will hear back from TL when decision is made.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Adelphi, MD 20783

Leon

Job Details: 09/13/2023

CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Wellsville, PA 17365

Sal R.

Job Details: 09/13/2023

CX complai t is that the unit is making a loud noise during opperatiion. I found that the barrings in the gearcase are causing the noise. CX declined quote. I collected $120.00 for service charges. CX informed me that she is replacing the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EBS2

Near Leesburg, VA 20176

Ricky E.

Job Details: 09/13/2023

"installed parts, unit cks ok."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near York, PA 17402

Drew B.

Job Details: 09/13/2023

cx complaint that unit is not running the unit. i found the unit tohave proper power from wall to the unit and the unit does power on and when you hold start clicks and sits.. found f1e1 when testing will need ccu and switch call to rechd when in and approved to return.; ordrng 1 W11537223 (ccu) and 1 WPW10350906 (door switch)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pocomoke City, MD 21851

Michael E.

Job Details: 09/13/2023

"CX complaint: stops in cycle, display goes blank. Tested and verified complaint. No error codes. Unit went through diag cycle without problem. Tested on normal and unit is overfilling for the setting it is on. Auto sense on empty basket and i stopped it after it filled over half way up basket. No problems founds with pressure switch hose. Ordering water level switch and control. Cannot reschedule due to SO part; ordrng 1 W11168256 (switch-cyc) and 1 W11607637 (control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Middletown, DE 19709

Taylor F.

Job Details: 09/12/2023

Cx complaint is unit not completing cycles. Tested inspected and verfied complaint. Found the capacitor to be defective. Ordering capacitor and rescheudled for 9/18/23.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Deale, MD 20751

Davonte

Job Details: 09/12/2023

cx complained unit had dent on front door. confirmed cx complaint. theres a dent in the door panel under the whirlpool logo. unit woll need front door panel. 0 in stock; ordrng 1 W11613486 (panel)

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Great Falls, VA 22066

Christian C.

Job Details: 09/12/2023

Cx complaint unit intermittently does not turn on. Inspected unit ran through diag cycle no issues. Ordering control and display.; ordrng 1 W11225852 (display control) and 1 W11524809 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW02

Near Nottingham, MD 21236

Shane M.

Job Details: 09/12/2023

"cx complaint the unit stopped cooling after 4months. could confirmed, found no cool, took evap cover off, no frost pattern. couldnt found any dye on evap, found dye on compressor but looks to be old dye from install. ordering drier w evap.. 2 ct 2ct; ordrng 1 W10771114 (drier) and 1 2188822 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20720

Israel R.

Job Details: 09/12/2023

Customer complaint unit is not making ice. Tested ice maekr with the test button and no operations. Repacle ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL HOOD

Model KVWC906KSS0

Near Arlington, VA 22205

Simon

Job Details: 09/12/2023

CX complaints Hood connected not working all the time .Inspected unit and replaced filter board and control .tested unit unit still no power on it CX will check the main power circuit braker .SZ

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Faber, VA 22938

Kyle A.

Job Details: 09/12/2023

Cx complaint of unit not completing cycle. Did confirm pressur hose pinched at cabinet. Adjusted hose and unit now operates as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Kearneysville, WV 25430

Ken M.

Job Details: 09/12/2023

Freezer door replaced and tested. Unit is working properly. Old door left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EBS01

Near Germantown, MD 20874

Julian H.

Job Details: 09/12/2023

CX complaint about unit leds not turning on found issue with light svc pointer covers leds P&L with scode. replaced parts from preid & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/12/2023

"cx complaint is condensation on the top of the FC door gasket and the whirlpool nameplate peeling off the unit. unit is within 30days of purchase. confirmed both issues. door gasket seal properly. i found the container cover has a gap at the top which may be allowing cold air to blow onto door gasket. i removed cover and reinstalled it but it does not stay tight at the top. called techline to document. they had me send in some pictures. they advised replacing the door and ordering a new container cover to make sure its not warped as well. ordering door, cover and nameplate. cx will call when door is delivered.; ordrng 1 W11223753 (nameplate) and 1 W11566702 (FC door black) and 1 W11558186 (container cover)"

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 09/12/2023

"Replaced board, F1E1 came again on display. Called tech line, spoke to Adrian, he submitted the product report to the engeneers. They should find a solution in 3 to 5 business days and get in touch with the cx. Unable to comunicate with the cx, she was in a room upstears working on the phone, I called several times but she never answered."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charles City, VA 23030

Chris B.

Job Details: 09/12/2023

cx comp unit will not lock insp conf cx comp found strike not engaging lid lock replaced strike tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Ocean View, DE 19967

Michael E.

Job Details: 09/12/2023

Replaced the LEDs as per previous diagnosis. Also i inspected the heater and found it was in good working order and does not have the type of plug that has had problems. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Timonium, MD 21093

Justin S.

Job Details: 09/12/2023

"CX complaint not making ice. Upon arrival check ice bin and it was full. Ran test 1, 2, 3, 7, 36, and 56. All ran good and test 56 had no errors.Checked water lines No issues found"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/12/2023

"cx complaint is the unit not dispensing ice. confirmed complaint. auger motor buzzes but nothing comes out. removed bin to inspect and found the auger motor is siezed. i can not get it to turn even when calling for ice and putting pressure on the coupler. unit will need new auger motor and coupler. marking coupler for use on return, ordering motor. schedule when part is available.; ordrng 1 W11671282 (auger motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Silver Spring, MD 20906

Roberto I.

Job Details: 09/12/2023

"CX complaint moisture in the Fc.Confirmed water/moisture on top of Fc gasket and frost on the bottom of the Fc. Found Fc gasket not sealing on the bottom. Flipped gasket top to bottom and noticed that now it is not sealing on the top. Used heat to mold the gasked and make it properly seal all around. Rised the Fc door about 1/8'. Used rtf from v/s to seal cabinet/liner gap on Fc top. Unit good to go; ordrng 1 W10841140 (adhelive (RI van stock)), used 1 W10841140 (adhesive) from stock"

We serviced a

UNKNOWN HOOD

Model UXD8636DYS6

Near North Garden, VA 22959

Kyle A.

Job Details: 09/12/2023

Unit has a bad down stop switch. Ordering switcg assembly.; ordrng 1 W10833182 (Switch assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MHKXMQ04

Near North Laurel, MD 20723

Davonte

Job Details: 09/12/2023

"cx complained unit wasnt cooling on the rc side, after inspectng unit confirmed cx complaint, unit also wasnt coolng in fc. after inspecting the evap. there was little to no forst pattern. checked compressor, compressor was hot to the touch. called ss tech . advised me to order compressor and evap. unit will need these parts to work properly; ordrng 1 WP2204605 (thermostat) and 1 WP2254250 (evap) and 1 W10823815 (compressor) and 1 W10843121 (drier) and 1 WP2258450 (starter) and 1 WP2302290 (overload)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Arlington, VA 22207

Simon

Job Details: 09/12/2023

CX complaints range no display or partial display.Inspected unit and replaced console tested unit 350 BAKE mode .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBH01

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/12/2023

"Cx complains that the ice mkaer not working and the unit stopped working, inpected unit, ran test mode 56 and 66 no error codes e0.. fc temp read 2 degrees.. Rc temp 39 degrees, ice box fan ck ok, ice box temp read 32 degrees, air flow porblem.. all connection on main board cks ok.. order cntrl and fan assy; ordrng 1 WPW10589837 (cntrl-elec) and 1 WPW10514110 (motor evaporator)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS22

Near Middletown, DE 19709

Taylor F.

Job Details: 09/12/2023

Was unable to remove wall oven from the wall with damaging the cabinets. Wall oven was to tight and even had pre existing damage to trim from when they installed it. Informed cx of the situation and they are going to get a contractor to resolve the cabinets and make unit accessable. Cx will call when work is complete.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Annapolis, MD 21409

Dustin F.

Job Details: 09/12/2023

F6E3 com errorF7E7 motorF7EA motor phase lostF7E4 basket rengagement failureF7E9 Locked Rotor. Checked resistance for motor circuit got 9.5 ohms and 9.5 ohms.checked door lock circuit found door lock circuit.found door lock reading open. unit needs door lock. Contacted office. got rescheduled tomorrow overbooking me.; ordrng 1 W11394572 (door lock)

We serviced a

MAYTAG DRYER

Model MEDC400BW1

Near Newport News, VA 23602

Orbie

Job Details: 09/12/2023

cx complaint unit not working. checked unit found open tco and element. also found rollers worn causing issue with drum. replaced rollers from VS. found drum out of round causing drum to scrape cabinet. ordering drum to complete repair. advised cx part would be shipped directly to her.; ordrng 1 W10899578 (drum) and 1 4392065 (dryer repair kit OA/VS)

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Stephenson, VA 22656

Ezra M.

Job Details: 09/12/2023

"f5e3, door not unlocking, is making correct noises for locking and unlocking, but is staying locked. door lock failed, will need new door lock."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Washington, DC 20011

Sherwood

Job Details: 09/12/2023

cx complaint f8e4 error code. arrived and confirm error code and water in tray but could not duplicate the leak. ran 2service diag which checked out fine and ran a normal cycle for about 20mins and found no leaks. cleaned water from tray cleared erroe code. advised cx to monitor and call back if the problem persists

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20001

Sherwood

Job Details: 09/12/2023

"cx complaint no power. arrived and confirm issue unit works in a service automatic diag but no powering up when out of diag. control is getting 120vac., ordrng 1 W11368855 (control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Great Mills, MD 20634

Davonte

Job Details: 09/12/2023

"cx complained unit would make loud knocking noises on spin cycle. couldnt confirm cx complaint. ran spin cycle, unit spun as should and didnt make any knocking. checked suspenion and that was good. ran and drain and spin cycle with towels, cycle completed without any problems,advised cx not to overload machine, and to make sure clothes are spread out evenly before starting a cycle."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Edgewater, MD 21037

Dustin F.

Job Details: 09/12/2023

"cx complaint: unit went nuts beeping like crazyInspected unit, confirmed ui is defecttive. displaying partial display. Ran test cycle, unit sounded good. confirmed unit, drained, filled, washed. Ordering; ordrng 1 W11460908 (control panel) and 1 W11460962 (ui)"

We serviced a

MAYTAG WASHER

Model MVWC360AW0

Near Baltimore, MD 21206

Shane M.

Job Details: 09/12/2023

"cx complaint the isnt washing properly. found error code for shifter. went to test the unit, found when unit was spinning, unit sounds humming loudly. unit needs gearcase. 2ct needed.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam) and 1 WPW10006384 (belt) and 1 WPW10006355 (shifter)"

We serviced a

KITCHENAID OVEN

Model Kgrc707lbs0

Near White Plains, MD 20695

Shane B.

Job Details: 09/12/2023

"cx complaint is the oven not heating at all. tried starting a bake and broil cycle. both ignitors glow but only the broil turns on the gas. temp prob is reading correctly at room temp. i inspected and found bake ignitor harness had been cut and wire nuts used to attach correct ends. replaced ignitor with preIDed part and tested bake function. bake worked properly, tested broil. it works. ran a bake cycle at 350. average temp of 351. unit is working as designed. cx paid in full for repair."

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 09/12/2023

"upon arrival ice block on right side of evap, compressor pulling .9 amps, called techline spoke with rich, advised leakmin system, and to pressurize with nitrogen 120 psi and spray joints with soap bubbles.; ordrng 1 nitrogentank (nitrogrn tank)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Demonte S.

Job Details: 09/12/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Door Mullion has Condensation on the Door Mullion. Ran Service Diagnostics on the unit. Ran Service Test 63 - Door Mullion Heater Test. Heater Element isn't Heating Door Mullion. Installed Heater Element. Tested the Door Mullion. Door Mullion is now Heating. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near ,

Justin W.

Job Details: 09/12/2023

cx complaint unit not dispensing detergent. checked unit to find no error codes. found manual activation of detergent pump worked. performed calibration and component activation. adjusted dispenser to 6 times concentration. advised cx that it does not use a lot detergent. unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Ellicott City, MD 21043

Marc M.

Job Details: 09/12/2023

cx complaint unit igniting at center simmer burner. inspected and found oil blocking the gas ports all the way around the burner cap. seperated the burner cap and cleaned oil out and explained process and cleaning responsibilties to cx. unit checks good.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manchester, MD 21102

Brian R.

Job Details: 09/12/2023

cx played me a video of unit running and the sound its making. tested and checked unit. heard noise from left front. broke unit down and checked and blower wheel is broke. pictured as well. also cleaned out cover and in wheel area as well to get pieces out. will order new wheel. cx rescheduled for 9/19 for return.; ordrng 1 WP697772 (Blower Wheel)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlottesville, VA 22903

Kyle A.

Job Details: 09/12/2023

Cx complaint of poor wash quality. Found code for fan. Fan is not actuating. Ordering fan and clear door.; ordrng 1 W11649995 (Motor) and 1 Cleardoor (Clear door)

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 09/12/2023

found tape around the lock not if that was causing issue but unit unlocked and dia tested good movement wise unit in middle of show room

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20724

Alexander D.

Job Details: 09/12/2023

"cx complaint ice not dispensing. inspected unit and verified complaint. auger motor runs but seizes up then turns backwards when you stop dispensing. found container is jammed up. ice is loose in container and auger turns if i spin it by hand. feel like auger motor should have been able to push thru that. started working fine after i put container back in. replaced auger motor. tested unit, working properly at this time. advised cx to call back if issue happens again. if cx calls back, send tech with ice container asm(WPW10558423)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, MD 20882

Julian H.

Job Details: 09/12/2023

CX complaint about unit making a loud sound noise from compressor normal operation checked temps RC37* FC13* checked test 2 13* test4 -7* remove shelves from FC found that it happened to be on defrost mode unit working as designed according to temp readings on diagnostics

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Waldorf, MD 20602

Shane B.

Job Details: 09/12/2023

cx complaint is the RC section not cooling. when i arrived the unit was set on 33/0. prob shows 56/-10. during test 3 i can hear baffle opening and closing but i dont hear fan running. inspected and found fan is not running. if i start turning by hand it runs. replaced fan with preIDed part. fan is running properly. set unit to recomended temps. unit is working as designe.d cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, MD 21704

Ricky E.

Job Details: 09/12/2023

"installed 3way valve and solonid, unit cks ok.. unit pulled into and held vacuum"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stafford, VA 22556

Tanner B.

Job Details: 09/12/2023

"CX Concern the unit shuts down on sensor dry functions, works fine on timed dry.. no error code in diag.. in diag the sensor strips are responding . ordering moisture harness , returning to install control and moisture harness at the sametime .; ordrng 1 W11161899 (moisture sensor harness)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Waldorf, MD 20602

Shane B.

Job Details: 09/12/2023

"cx complaint is the display on the unit not turning on. confirmed complaint. unit does run but not keys light up, display is blank. cant tell if unit is going into diagnostics or not because display is dead. inspected for loose connections. reseated all connections and restored power. still no lights or display. called tradecare to try to get repair covered. they agreed to cover parts/labor. repalced console with preIDed part and restored power. display is now working. unit is working as designed. cx paid service call."

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Ellicott City, MD 21043

Marc M.

Job Details: 09/12/2023

cx complaint unit has rusted from top to bottom of both rc and fc doors. found rust is evenly distributed as though the finish was defective from factory. rust issues covered within 1 yr. ordering both rc and fc doors. doors will ship to cx and cx will call for scheduling when they arrive.; ordrng 1 LW10912075 (dor-fip) and 1 LW10904379 (dor-fip)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Newport News, VA 23608

Orbie

Job Details: 09/12/2023

"cx complaint unit not cooling. checked unit found frost built up at freezer evap cover. steamed evap cover, brown wire was seated into connector, but old style harness. as per service pointer ordering control and evap fan to be sure.; ordrng 1 WP2315549 (evap fan motor) and 1 W11546609 (control) and 1 W11661849 (harness)"

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Catonsville, MD 21228

Marc M.

Job Details: 09/12/2023

installed parts and tested unit. unit now checks good.

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