We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Crofton, MD 21114
Shawn D.
Job Details: 05/17/2022
"cx complaint unit is no longer draining. inspected unit and confimred unit not draining and full of water. plugged unit in and pump kinda sounds like its buzzing/trying to work. vacumed out water and checked pump no blockages and ohms 20.7 ohms good bad bad pump. gave cx quote for pump and he agreed. replaced pump used part from v/s and tested unit now drains andwill work good. collected payment bby check. unit is good; ordrng 1 W10876600 (drain pump SD VAN STOCK 147.09), used 1 W10876600 (drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17601
Bernard M.
Job Details: 05/17/2022
Cx complaint the door handle is falling off. Inspected unit and found the set screw in handle had become loose causing the top of handle to fall off door. Tightened screw in handle using allen key and the door no longer becomes detattached from door. Unit checks good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/17/2022
cx complaint unit never worked since installed. inspected unit then checked for errors and had f5e1 f2e1 f8e1 ran service cycle cold valve seeems slow and cycle went through fine. ran normal cycle and cold side is alot slower than hot. ordering valves for return part is instock so rescheduled for friday 5/20; ordrng 1 W11210463 (valve)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/17/2022
"not completing cycles, found errors f8e1, f0-e2, f5e1, f2e1, found washplate moving vertically, belt dragging on pulley wheel, actuator taking multiple cycles to lock basket, belt stretched. unit will need gearcase, belt, actuator, drive pulley and hub. cust wants time to explore options."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22554
Tanner B.
Job Details: 05/17/2022
"Inspected unit and found basket re-engagment failure and f6e3 error. cleared error and ran diag, unit making noise during agitation and spin.. unit threw f6e3 again .. ordering gearcase, clutches and control .; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (clutch) and 1 W11419171 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Richmond, VA 23226
Jerod R.
Job Details: 05/17/2022
"tested unit found unit has a thermistor issue in ref section, unit will need to attempted to be thawed out by raising temp , temp was set to 33 moved to 37"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Stafford, VA 22554
Tanner B.
Job Details: 05/17/2022
"Installed new heater , tested unit. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Arnold, MD 21012
Kevin P.
Job Details: 05/17/2022
"installed and tested new element per service pointer, no defect in original element and no damage. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 05/17/2022
"Cx complains that the upper rack falls down, cks unt, the upper rack is boken, replaced adjuster form v/s . unit tested and working ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Alexandria, VA 22314
Eric W.
Job Details: 05/17/2022
installed new icemaker
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Westminster, MD 21157
Justin S.
Job Details: 05/17/2022
cx says the unit is not cleaning very good. f4e3(motor not running) f7e1(no heat) f5e1(door open) in memory. ran the automatic test cycle and the unit is filling washing draining and heating good without any error codes at the end of the cycle. started and stopped 3 cycles and 2 didnt start washing after filling before draining. the unit needs the control; ordrng 1 W11306302 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Salunga-Landisville, PA 17538
Bernard M.
Job Details: 05/17/2022
"Cx complaint the unit doesn't cool. When arrived found the freezer has RC temps and the RC has room temps. Fopund the diffuser isn't opening allowing cool air to enter. Also found frost build up on the evap cover. Compressor and fans are running as intended. FC will need to be defrosted. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11380595 (diffuser) and 1 WPW10384183 (thermistor) and 1 W11546681 (harness)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Arnold, MD 21012
Emmanuel R.
Job Details: 05/17/2022
"Cs erros code f5e3 lid lock wont unlock. The lid lock works it just has alot of debri . Cleaned off debri and now it unlocks. Inspected unit and found the clutch and gear case are making a loud grinding noise. Also the UI has 3 sticking buttons. Quoted customer for repairs but he denied, Cs he rather do replace the entire unit. Collected 120.00 for svc call."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHB04
Near Burke, VA 22015
Robert W.
Job Details: 05/17/2022
"Replaced Control and UI, when to replace bin and found bin not fitting pulled door apart and removed mounting tray and found the door near IM is bowed which is causing the mounting tray to not sit flush causing bin not to fit in its spot. Ordering FC Door black; ordrng 1 W11572307 (FC Door)"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/17/2022
"cx complaint unit is no longer getting hot said load in dryer has been running since last night and wont dry. inspected unit and conifmred clothes are really damp. ran unit and sounds like everything is working but lawnmower is running outide and washer is running so hard to tell. called techline spoke to joel we ran service test and in step s05 after 12 minutes f23 popped up compressor issue ,harness issue or control issue we need to checked poer at j5 red to red joel said and if power is good harness or compressor issue,7733671943 ordering control as it could be bad and 2 tech job since its stacked in super tight area and will need extra time for removing it and diagnosing and proabbly gonna have to call techline again. ordering control for return with second tech 2 count job.; ordrng 1 W11239098 (control) and 1 2techjob (2 tech job) and 1 2countjob (2 count job)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Columbia, MD 21044
Robert L.
Job Details: 05/17/2022
"installed updated agitator, recalibrated and tested all ops ok, collected 165 visa"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 05/17/2022
cx complaint her lint screen is getting extra full. installed new lint screeen and also went outside to vcheck vent and found the cage was caked with lint and clogged completely. unit is good cx needs that cage taken off/cleared out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Bear, DE 19701
Jonathon C.
Job Details: 05/17/2022
"cx complaint, slow water flow and measure fill not calibrated. calibrated measure fill and explaied to cx about slower waterflow on the measure fill units. unable to verifiy any functional issue. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22305
Eric W.
Job Details: 05/17/2022
cx complant of unit leaking water she has vidio of water dripping from the front of the sump where it meets the tub and drips into drip pan unit will need new sump new sump is not sealing to botom of unit unit is in very small kitchen please leave a little extra time to remove the unit; ordrng 1 W11460946 (sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Norfolk, VA 23517
Justin W.
Job Details: 05/17/2022
cx complaint lights flickering and ice maker has ice forming under container. ordering leds for repair. and ordering ice door for build up of ice under ice container.; ordrng 2 W11601311 (led)s and 1 W11601310 (led) and 1 W10836794 (ice door)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/17/2022
Cx complaint unit is not heating inspected found error on control for no heat checked connections all good ordering control for traic and heating element as needed; ordrng 1 W11462459 (Control) and 1 W11537778 (Heating element)
We serviced a
MAYTAG DRYER
Model MGD8200FW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/17/2022
"Replaced parts and cleared errors. Ran a test cycle, the unit worked ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/17/2022
Cx complaint unit is not working properly inspected unit found gearcase oil all over rotor is warped and slider had snapped off plastic ordering parts; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM2
Near Arlington, VA 22205
David J.
Job Details: 05/17/2022
Cx complaint ripped door gasket. Replaced freezer compartment door gasket. Found that we ordered two of the same gasket. Need to re-order refrigerator door gasket. Parts price are the same will replace once part comes in; ordrng 1 W10830055 (RC door gasket)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/17/2022
Cx complaint unit is leaking ordering water inlet and inlet nut found clip on drain pump missing also drip pan warped ordering parts; ordrng 1 W11550169 (Drip tray) and 1 W11596052 (Clip) and 1 W11535081 (Inlet nut) and 1 W11535094 (Water inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/17/2022
came out to reaplce the controls and the unit is not dispening water. disassembled as needed an reaplaced the parts. tested unit is not dispening water. called techline advised to order the valves and the controls together.; ordrng 1 W11533213 (UI) and 1 W11535162 (dual valve) and 1 W11451366 (filter housing) and 1 W11312191 (isloation valve)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Silver Spring, MD 20904
Shawn D.
Job Details: 05/17/2022
arrrived checked model and serial unti is out of warenty so infomred cx on pricing she thought it had 10 years warrenty and cx denied servie moving on
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Norfolk, VA 23511
Jason T.
Job Details: 05/17/2022
"Cx complaint, leaks water from the bottom during any cycle, found the back top corner of the outer tub leaking. Ordering outer tub to complete the repair, advised cx tub will direct ship to her house, inspect for any damages, contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 W11460604 (Outer tub assembly) and 1 2count (2 count), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/17/2022
"cx complaint of unit not turning on,checked unit to find corrcet power coming in,ohmed out thermal fuse to find it was open replaced thermalfuse from truck stock tested unit works as designed; ordrng 1 wp332519 (thermal fuse), used 1 wp332519 (thermal fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Boyds, MD 20841
Julian H.
Job Details: 05/17/2022
CX complaint about led lights not on found an issue with FC led unit falls into svc pointer W11460554 that describes this scode S191AQ covers P&L need updated light; ordrng 1 W11601310 (led FC light)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/17/2022
came out to resolve the issue. disassembled the unit as needed. replaced the parts and tested the unit. unit is running as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Stephenson, VA 22656
Ricky E.
Job Details: 05/17/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Richard B.
Job Details: 05/17/2022
"CX complant. Washer not running right. Prior diagnosis found gearcase and slider was needed. Installed both and calibrated unit. Running as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashburn, VA 20147
Christian C.
Job Details: 05/17/2022
Installed parts. Tested unit no errors. Ran diag 5 times unit drained normally. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21224
Shane M.
Job Details: 05/17/2022
"appt will neeed to reschedule, i called cx, cx was not home."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Mount Wolf, PA 17347
Sal R.
Job Details: 05/17/2022
"WP initaiated service call, Per Technical Service Pointer #: W11540964, I was able to access and replace the heating lement . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Harrisburg, PA 17111
Marc M.
Job Details: 05/17/2022
"cx complaint unit not cooling properly in eitehr compartment. inspected unit and found that the evap is entirely blocked off in ice. found unit not entering defrost cycle and ice is prohibiting ariflow. unit will need parts,; ordrng 1 W11581973 (evap harness) and 1 W11559968 (evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Mechanicsville, VA 23111
Gill G.
Job Details: 05/17/2022
verified cx complaint of unit door handle being loose. found set screw in left door handle not getting tight in handle. threads are stripped. replaced door handle. tested. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Highland Springs, VA 23075
Chris B.
Job Details: 05/17/2022
replaced heater tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waynesboro, PA 17268
Andrew S.
Job Details: 05/17/2022
Cx complaint is that the unit is making a loud grinding noise when running. Upon arrival I started the unit and was unable to replicate the noise. I started a drying cycle with clothes in the unit and still was unable to replicate. I informed the cx that if the unit makes the noise again to document the issue with a video. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Falls Church, VA 22044
David J.
Job Details: 05/17/2022
Cx cancelled at door unit is now working as stated by Cx
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Suffolk, VA 23435
Zachery R.
Job Details: 05/17/2022
"cx complaint unit not making ice, checked unit, unit displaying e2. checked icemaker, icemaker heater is defective not allowing motor to slide cubes out freely. quoted cx, cx apprioved repair, unplugged unit. replaced icemaker, tested, unit working as designed. left old part with cx. advised cx ticket is open for 30 days. cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Charlottesville, VA 22911
Kyle A.
Job Details: 05/17/2022
Cx complaint of unit not cooling properly. Did confirm and found compressor pulling .5 amps. Informed apartment complex about the issue and they denied any additional repair.
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Alexandria, VA 22301
Eric W.
Job Details: 05/17/2022
cx complant of unit not heating ome out thermals are good ome heater getting ol heater is open needs element cx paid in full; ordrng 1 WP3387747 (element)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Arlington, VA 22203
David J.
Job Details: 05/17/2022
Cx complaint unit not working properly. Inspected unit and tested all burners along with oven. Unit is working as it should. Found ST burner had paper towel particles all over the bottom which could have cause the orange flame. Cleaned off and tested again and a steady blue flame.
We serviced a
MAYTAG REFRIGERATOR
Model MTF2191ARW
Near Baltimore, MD 21205
Shane M.
Job Details: 05/17/2022
cx complaint the unit icemaker is leaking. can confirmed found icemaker leaking from right front corner of icemaker. ordering icemaker w valve.; ordrng 1 D7824706Q (icemaker) and 1 WP61005273 (VALVE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near McLean, VA 22101
Jason A.
Job Details: 05/17/2022
CX complaint FRIDGE warm temps - another company serviced unit under TPB 3X & unit starts to cool but gets warm again after a few months. Found iced up evap & warped pan. Cleared all ice & secure thermistor per TSP W11092686 Rev. G Ran test 5 & frost pattern very weak. See SDpics. 2CountSealSyst > JJ; ordrng 1 W11457241 (pan) and 1 2CountSealSyst (2CountSealSyst) and 1 W10913906 (Coupler) and 1 W11492867 (evap) and 1 W10832994 (compressor kit) and 1 W10143759 (UV drier)
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near York Haven, PA 17370
Sal R.
Job Details: 05/17/2022
"CX complai nt was that then tuni would not opperate. I found that the thermal fuse was OL. I replaced the fuse and unit test good. I advised CX to have a licensed vent cleaning Co. come into the home for vent inspections/ cleaning. I Serv ice , labor and part covered under VIA warranty.; used 1 WP3392519 (thermal fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Timonium, MD 21093
Keith H.
Job Details: 05/17/2022
replaced fill tube unit is working now
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32L19AS1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/17/2022
"cx complaint of sparkes out of the unit, checked unit to find that the cap is swollon, and dieoed advise that the high side of system to be replaced, unit did arch when tech pluged unit in called techline Steve 7733672513 was advise to to replace cap and dioed,advise cx of the repairs cx dose not feel safe even if they repair unit also called sftey spoke with John at Saftey File # 7733655145 service call break down as follows 1/wpw10574736,1/w10844213,1/w11256462service call 0.00parts 320.43shipping 15.00labor 110.00sub total 445.43tax 19.23grand total 464.66deposit 0.00balance due 464.66"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Ricky E.
Job Details: 05/17/2022
"customer stated that the unit wasnt making ice.. ran im and the units valve wouldnt turn on.. fnd the valve connection disconnected... secured connection and retested, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Burke, VA 22015
Lloyd B.
Job Details: 05/17/2022
Cx has a unit that needs the upgraded heater. Installed new element and tested and it will heat and not leak. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5700XW1
Near Silver Spring, MD 20902
Samuel R.
Job Details: 05/17/2022
cx complaint dryer is not heating.inspected unit and could confirm cx complaint.found ignitor to be bad.was going to replace ignitor but pre id ignitor came broken.also found found gas vavle to hardly distrub gas.all thermo sensors read correcty.unit would alos need a gas valve.gave cx a quote and cx said they will just replace unit
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leesburg, VA 20176
Richard B.
Job Details: 05/17/2022
CX complant. Can not see the settings for the gas knobs . Inspected unit and found the lettering for the knobs as well as kitchenaid is barely visable. Cooktop that was sent is the same . Reordering cooktop as mabey a different batch may be darker. Also ordering bezel kit. RB; ordrng 1 w10722085 (cooktop) and 1 W10853046 (bezels)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22602
Ezra M.
Job Details: 05/17/2022
"installed new wire harness, set unit for 40 min cycle. shut off at about 18 mins left. put on air fluff after 10 mins of cooldown, set for 30 mins, ran for less than 1 before shutting off. called techline, spoke with Travis. submitting to engineering."
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Silver Spring, MD 20902
Samuel R.
Job Details: 05/17/2022
cx complaint unit is making noise.checked uit and found unit to make some noise.found lint build up on blower wheel.cleaned wheel.tested unit and working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CS9
Near College Park, MD 20740
Samuel R.
Job Details: 05/17/2022
cx complaint unit is making noise.inspected unit and found unit to be working properly.no error codes.unit is all good
We serviced a
KITCHENAID RANGE
Model KOSE500ESS02
Near Fairfax, VA 22030
Demonte S.
Job Details: 05/17/2022
Inspected the unit. Found that the cx is saying that the Oven will not power on. Checked the Thermal Fuse to the Oven. Thermal Fuse is reading Open. Cx paid by check in full. Advised the cx that I don't know what else is wrong with the Oven until we power the Oven on from here. ; ordrng 1 W11204568 (Whirlpool Oven Thermal Fuse)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Fredericksburg, VA 22407
Eric F.
Job Details: 05/17/2022
"Installed UI, tested unit, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/17/2022
cx complaint: unit tripping breaker. cx stated that unit was tripping breaker until builder adjusted support of unit and added shims to front end and unit has not tripped breaker in two weeks. no stored fault codes. tested unit bake. no issue found at this time. cx is going to have builder check junction box connecions.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Camp Hill, PA 17011
Sal R.
Job Details: 05/17/2022
"Per the previouse tech, I was able to access and replace the console. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYB01
Near New Cumberland, PA 17070
Sal R.
Job Details: 05/17/2022
CX complaint was that the the FC bottom liner was covered in ice. I found that the the drain tube was clogged. I steamed out the tube and the evap pan. Unit test good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Burke, VA 22015
Robert W.
Job Details: 05/17/2022
Replaced gasket and tested unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Alexandria, VA 22314
Eric W.
Job Details: 05/17/2022
installed new sump and tested for leaks no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Burke, VA 22015
Lloyd B.
Job Details: 05/17/2022
"Cx has a unit that needs the upgraded element. Went to install but the floor needs to come up in the front as well as the crown molding, they both had to be removed to install unit. Cx will call back after its done"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Alexandria, VA 22304
Eric W.
Job Details: 05/17/2022
installed new door switch and tested unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0A
Near Partlow, VA 22534
Eric F.
Job Details: 05/17/2022
"Confirmed cx comoplaint unit not cooling, compressor not turning on. Found start relay not functioning. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Woodbridge, VA 22193
Carl R.
Job Details: 05/17/2022
"Ice maker not making ice . Inspected unit and found that the ice maker would make ice randomly. Ice water fill tube is not blocked with ice. Lines are not kicked or blocked. Ice can be seen on lower right side of EVAP cover. Ordering ice maker, control, and EVAP harness.; ordrng 1 W11556926 (Ice maker) and 1 W11524469 (Control) and 1 W11524653 (EVAP harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2W11378949
Near Woodbridge, VA 22193
Carl R.
Job Details: 05/17/2022
7733674625. Inspected unit and found that the fascia is not properly working. Found unit is getting power. 245vac at the terminal block. 26 vDc at the whit and black wires. ACU needed and fascia needed. Replace parts together.; ordrng 1 W11378949 (Facia) and 1 W11512506 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
Chris B.
Job Details: 05/17/2022
replaced valce control and pressure switch and cleared drian pump tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/17/2022
upon arrival cx cancelled appt. confused by 10 year warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23226
Jerod R.
Job Details: 05/17/2022
"tested unit found unit had leak thru on the cold water side, replaced valve and tested unit is now fully functional"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodbridge, VA 22191
Carl R.
Job Details: 05/17/2022
"top load washer fill excessive noise during fill cycle all cycles. Installed parts from previous technician diagnosis. Tested unit, unit is unit still makes noise. Needs further diagnosis. Possible gear case or motor."
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 05/17/2022
"Cx concern the unit not draining.. found f9e1 error. pump getting 120vac but not pumping , unit needs new pump.. need to return with wet vac, motor on mine went out ..; schdld next appmnt for 5/19 THU !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/17/2022
"cx complaint unit not washing, checked unit found f4e3 f7e1 codes, 120 vac from control to motor, motor not turning, unable to clear codes, bring control back.; ordrng 1 W11085683 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leesburg, VA 20176
Richard B.
Job Details: 05/17/2022
"CX complant. Unit turns on by itself Inspected uni and found F2E1 error code for stuck HMI button . Unplugged unit and then restored power , Error code returned. Indicating a issue with HMI . Ordering HMI console / Not in stock , Further work needed. RB; ordrng 1 W11478525 (HMI ui console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20176
Richard B.
Job Details: 05/17/2022
"CX complant, Upper basket falling down. Inspected unit and found right rear wheel failed where rail meets wheels. Unit will need right rail assembly Costco additional warrenty. Further work needed, Unit also needs heater assembly as heater has gold bushings and is a FX serial number, Further work needed, RB; ordrng 1 W11561080 (track wheel) and 1 W11537778 (heater assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Ashburn, VA 20147
Christian C.
Job Details: 05/17/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/17/2022
unit will need heater installed on return; schdld next appmnt for 5/19 THU !
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Christian C.
Job Details: 05/17/2022
Called techline 7733510333 per previous visit. Was told to instal insulation first then call back. Installed insulation noise still persists. Called techline. 7733510333 Adised to follow steps in service pointer W11378591A when attempting to remove blower wheel it got cracked. Did not attempt to remove blower wheel so unit is still usable for cx. Ordering blower wheel to continue with service pointer W11378591A .; ordrng 1 W11327190 (blower wheel) and 2 WP483219 (Insulated pad)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/17/2022
duplicate job.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Richmond, VA 23229
Jerod R.
Job Details: 05/17/2022
replaced ordered parts and tested unit is bnow fully functional
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHB0
Near Seaford, DE 19973
Michael E.
Job Details: 05/17/2022
"CX complaint: not draining. Tested and verified complaint. I found a fiberous material in the drain pump and pump was seized up. Replaced drain pump from van stock, tested unit and it is now workiung properly. Job is complete; ordrng 1 W10876537 (drain pump), used 1 W10876537 (drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Ricky E.
Job Details: 05/17/2022
"ck fnd units door not sealing and the gasket wont stay in the door track.. used silicone to fill out behind the gasket to prevent the gasket from coming out, and resealed the door to the cabinet.. unit cksok.."
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Kenton, DE 19955
Jonathon C.
Job Details: 05/17/2022
"cx complaint, unit hot on cool setting. tested unit, working as designed. explaind to cx how the temp settings work on her dryer. cx instruct. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ1
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 05/17/2022
"customer stated that the unit will not spin or agitate.. fnd units motor seized, fnd an error for a speed sensor fault.. also the gearcase is grinding.. the unit would need the shifter, motor, capacitor, splutch and gearcase.. the customer is replacing the unit..."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Thomas B.
Job Details: 05/17/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
JENN-AIR RANGE
Model JGC3530GS01
Near Clarksburg, MD 20871
Julian H.
Job Details: 05/17/2022
replaced center and rf orifice holders CX also complaint about LF being too low inspected orifice and found a 132mm orifice on it need to be 155mm ordering part all other burners worked fine now; ordrng 1 WPW10571492 (holder-orf LF)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Chantilly, VA 20151
Thomas B.
Job Details: 05/17/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Beltsville, MD 20705
Israel R.
Job Details: 05/17/2022
Customer complaint unit is leaking and the door is not closing correctly. I tested the unit and the unit is sealing but doors are uneven. I steamed the unit and the used permagum to level unit. I remove dthe ceiling and the unitis leaking from the vavle. Unit needs new vavle.; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manassas, VA 20109
Thomas B.
Job Details: 05/17/2022
Cx complaint unit is not working properly inspected unit found damages bushings also unit will not power on ordering ui and control as well as the bushings; ordrng 1 W11368911 (Ui) and 1 W11305308 (cntrl-elec) and 2 WP8268990 (bushing)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FKX00
Near Laurel, MD 20723
Israel R.
Job Details: 05/17/2022
Customer complaint unit is not cooling correctly. The unit is beeping and the filter wont go in. I check for temps and the unit is reading 41 in the refrigerator set to 32 and freezer is set ti -1 and is reading 11 degrees. Removed evap cover and the fan is not starting. I pushed it with my finger and the evap turned on. but when stops the fan is not starting by it self. I quoted and collected for new evap fan and replace. Unit is now back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shane B.
Job Details: 05/17/2022
"cx complaint is the unit not cooling at all, not making ice and the pantry UI being dead. confirmed all complaints. found no water or corrosion under pantry UI. with it disconnected the IM will cycle, water dispensor works. i left pantry UI unplugged. i found a broken orange wire on the pantry UI harness. quoted cx for new harness. they paid service call and are going to contact whirlpool to see if they will cover repair. said either way the will call in to have unit fixed. please 2 count to allow time to remove doors and all other parts needed to replace that harness.; ordrng 1 W11170612 (harness) and 1 2count (2 count)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/17/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed. cx has concern with rust spots above the vent exhaust. there are three rust spots on the edge of the outer door and console directly above the vent exhaust channel. took pics to document. cx wants a new outer door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Clinton, MD 20735
Shane B.
Job Details: 05/17/2022
complaint is unit not cooling again. found evap iced up again. defrost sensor reads OL again. cx was told by whrilpool that i would show up and decide if she gets a new unit but we all know thats a lie. called techline to document. they had me check connections in wiring harness in rear of cabinet to control board. all connections are plugged in solidly and control is currently getting a signal from thermistors which is in spec.control is sending 5vdc. they said change no parts as its working right now and have cx call back if it quits again and they'll replace the unit. 7733678751 spent 1 hours melting ice and informed cx unit is working and to call back when it quits again.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/17/2022
"Confirmed cx complaint unit dryer door seal not staying seated in door assemley. Found seal malformed, ordering seal.; ordrng 1 W11126230 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/17/2022
"cx complaint is poor cooling and unit leaking water onto the floor every night. unit is set to recomended in fridge, 1 setting cooler than recomended in freezer. my prob shows 39/0. i found some ice on floor of freezer. tested IM. it did not leak when fillling. inspected evap and found tray full of water. tray is not draining. removed all ice. blew steam through drain. still wont clear. removed drain tube from rear of unit, not clogged. i can not stick a screw driver through the drain. its clogged where it goes through cabinet. looks like foam inside tube but i can not push through it at all to open the drain. called techline to document. they labeled unit nonrepairable. 7733677958. informed cx whirlpool will be in contact."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Marietta, PA 17547
Bernard M.
Job Details: 05/17/2022
"Cx complaint unit doesn't operate. When arrived the console read F9E0 miswire. Entered diag and found additional error codes F3E0 sensor short, F6E1 over temp and F1E0 communication error. After set for preheat the iven shuts off and error codes begin to display. Unit would need control and temp sensor. Gave cx quote for full repair, and she stated they'll be purchasing new unit. Cx paid 120 service fee"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 05/17/2022
"Cs temparature inside freezer fluctuates between -1-24degrees, Inspected unit and secured all electrical connections, found loose connector to evap fan, secured connections a tested unit, unit is now working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leesburg, VA 20175
Richard B.
Job Details: 05/17/2022
"CX complant. Microwave shuts off and on by itself. Prior diagnosis found unit needs console and control . Called tech line saftey on last visit SR7733531501. Installed new control and console, Set time and date . Tested and hating. Job completed, RB"