"Customer complaint unit makes noise when spinning arrived today and verified complaint, found no errors. When going through service cycle during spin unit started squeaking. Verified coming from bottom of unit but could not verify the component. Replaced pre Id parts just in case. Recalibrated unit and ran another diag cycle and now have no noise. Explained to customer if it happens again to get video. Unit is now working as intended. Job complete"

Installed FC gasket and FC door switch. Heated up gasket to seal. Tested FC door. Sealing all the way.

Customer complaint unit is not dispensing water or making ice as it should arrive today and verified complaints found when trying to dispense water in normal mode. Nothing happens. I was switching it to dispense ice dispenser properly. Place unit into diagnostic mode and ran test 46 and ice dispenser was registered And water dispenser was registered at zero when not in use and 1 when in use and it dispense water properly found no error codes on icemaker disconnected power to unit and unplugged UI harness on pantry power and unit back on and now have no lights no cooling and doors are not being registered if they are open or close. Left unit plugged in for a half hour call Techline to document and they had stated it could be a failing DC voltage component while on the phone with Techline unit came back on and everything was working properly and started cooling. Techline stated that we could order the DC parts that are known to fail and bring those back with us. That way we can test certain components And have parts to bring back with us. Ordering parts and will schedule for a return visit. As of right now the unit is working will return when parts arrive. ; ordrng 1 WPW10769076 (Pantry ui) and 1 W11330971 (Console) and 1 W10804160 (Led driver board)

CX complaint about rh side door rustingconfirmed rust spots not caused by CX using correct ss cleaner need part ADVISED WAITING TIME; ordrng 1 W11449026 (door rh ss)

Customer complaint unit was beeping constantly and could not figure out why arrive today and inspected unit and could not verify that complaint placed unit into diagnostic mode and found a drain error and they overfill error. Inspected unit and tested found drain pump to work properly and found no signs of overfilling. Customer had stated that they were trying to press buttons to have it fixed. cleared codes and ran to cycle unit completed cycle with no issues. Explain to customer how unit works since it is different from their last one filled the unit with rinse aid and explained the importance of it for drying. Explain to customer how unit works by showing all features and how to select certain things. Unit is working as designed job complete.

Took off top and panels verified all tubing is unrestricted and secured all tight verified no scuffs or breaks or bends unable to locate any leaking issues unit functions Normally

CX complaint is DW leaking. Inspected and found unit leaking from tub underneath rubber seal on bottom front of tub. Spoke to Andrerw at WPTL. Sent pics via text and was referred to trade care.Spoke to Cynthia at WP Trade care. Was advised CX does not qualify for any concession. Informed CX of what WP told me. CX will be buying a new unit. This is the same issue it was having a month ago. Job is complete

"replaced all parts, calibrated and tested, no faults after test cycle. unit working as designed. secured suspension in bin. left other parts with cx."

Wrong Compressor in the Box. Called Trade Partners Team Ref. Per Trade Partners Team they will send the Cx the Compressor by mail. Called parts wearhouse talked with Austin. Gave Austin the correct parts number. Was told not to put it in the ticket. ; O-emld tckt

"replaced all parts, tested, unit needs gasket and hinge cover. advised cx they will be contacted for return visit.; ordrng 1 W10688387 (gasket) and 1 W10879600 (cover)"

Installed Harness and Spark Module. Tested the unit. Unit is working as Designed. Unit is working as Designed. ( Any questions please check Sd Pictures.)

"cx complaint unit dripping from vent after cycle, checked unit, cx ran cycle prior to arrival, water in vent, when door is opened water drips onto floor, called techline spoke with robert, advised to replace front panel as it is not sealing to vent.; ordrng 1 W11461688 (panel)"

replaced door tested and cycled power unit checks good.

"installed new ui, tested unit. Job complete"

"cx complaint unit not heating properly. inspected unit and verified complaint. no errors stored. unit is getting proper 240v. element and thermostats test good. found unit will heat on timed dry and quick dry but not heating on any other cycle. ordering control, in stock. scheduled return visit for 7/28; ordrng 1 W11512515 (control)"

"CX Concern the unit drips from water dispenser, needs check valve installed on tubing behing ui to prevent issue; ordrng 1 2314271 (1/4 in check valve) and 1 8201815 (5/16 check valve)"

cx complaint is the unit not cooling and the lights flickering. i found lights in RC section flickering. temps are set to 45/0. prob shows 48/2. cx said he didnt know it was set to 45. i set temps back to recomended and compressor and fans started running. found light in FC section is out completly. light is getting 123vac but not working. unit will need a new FC light module. quoted cx for repair. he paid in full. schedule when part is available.; ordrng 1 W11602886 (module)

Replaced switch and eleent unit tested and is working properly.

Unit with logged long fill error codes. Ran complete cycle in front of unit after cleaning out filter in inlet valve and unit not producing errrors. Cleaned sediment from inlet valv. Notified customer of leak at valve on wall and advised long fill errors dude to inconsistent water pressure from well. Unit currently working properly and displayed this to customer. Ran entire cycle with no error codes but water pressure errors were logged. Advised cx to seek professional plumber .

"Cx Complaint is the FC is building frost. Found the FC evap building frost found heater not working priperly defrosted , Ordering Heater; ordrng 1 W11650661 (Heater)"

"Replaced and tested icamaker, it cycled and filled ok."

"CX complaint is that the oven light will not turn off. Ifound that the unit is having a harness issue. When the back is on the oven light turns on , but when the back is removed the light turns off. I inspected the harness for breaks in sheeting and shiorts. I also inspected the control for unsecure connections. I am orderign 1 harness (W11529071) and will use control on return visit. IOcne the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11529071 (harness)"

cx says the ice maker is not working and the freezer has a slight frost over everything. door gaskets are sealing good but frost is slightly covering everything. seperator is sealed good. cx says that ice cream is still freezing good. ice maker has no water or ice in the mold. replaced the optics and the ice maker and reset power to the unit. the ice maker harvested and filled. called tech support and spoke with a nate. says the ice maker issue should be resolved but wp is monitoring an issue with frost glazing on these units and may want to replace the main control in the future so sent to eng.

cx complaint unit not heating checked unit and found ol on heater not allowing unit to properly heat all safetys checked good . checked van and was not sent with pre id part . ordering new heating element for repair to unit .; ordrng 1 WP3387747 (heating element)

"Cx complains about an error code f9e1 long drain, inspected unit and found a plastic fill stuck on drain propeller.. reset power, unit tested several times and washer works fine"

"cx complaint unit not cooling , checked unit and found good frost pattern on unit , ran test and found in test #6 damper not opening properly when trying to test . all other test passed good all thermistor and fans checked good . unit will need a new damper for repair . didnt have to steam out unit cause it was not frosted up . will need to check for frost on return sense damper is not opening and cx will still be letting unit run . ordering damper for repair.marking fan and evap harness will use on return just incase sense cx stated they will be leaving unit on waiting for repair.; ordrng 1 WPW10594330 (air damper)"

"GOT HERE checked frost pattern evap is making a full frost pattern NOT A SS ISSUE noticed that condenser fan is not blowing enough air thru normal operation found a slow leak from water tube condensate pump not getting water out fast enough; rqstng P&A on 1 W11613295 (condenser fan), ordrng 1 WP2188935 (blade-fan) and 1 W11539855 (condensate pump) and 1 W10267701RP (tube-water)"

came out and replace all parts on unit for repair . tested and unit is now running as designed and door shutting like designed .

cx complaint unit making loud grinding noise during spin. inspected unit and verified complaint. no errors stored. only makes noise with clothes inside. found noise coming from splutch teeth skipping. looks like actuator is shifting it over all the way. replaced splutch. ran calibration and tested unit with clothes inside. unit is now working properly

"replaced all leds per service bulletin. service and parts compleltely covered under s code s84638, listed in dispatch. tested unit. unit now checks good."

replaced drawer but had scrtch on it .. still replaced for functional issues but reordering deli drawer again.; ordrng 1 w10815669 (deli drawer)

"replaced sump&pump, heater, tested, unit working as designed."

"Cx complaint unit isn't washing dishes. Entered diag and found no error codes. Inspected inside and found the bottom spray arm had detached from the pump. Re-inserted arm and ran test cycle, pump activates with both arms rotating. Unit checks good"

"cx complaint fine line crack on crisper drawer, checked unit and found all major componets checked good found crisper drawer seperating on unit causing warm air to enter unit . ordering new door for repair to unit . cx agreed . all other major componets are running as designed with no problems .; ordrng 1 W11024162 (door)"

installed new drain tube.

"cx complaint of unit not heating and a burning smell,checked unit to find no smell of any componet burnt at this time had a loud buzzing noise when runnng unit ordering parts needed for repairs 2 tech called saftey team spoke Bianca; ordrng 1 W10269232 (thermostat) and 1 W10754523 (transformr)"

"CX complaint: FC defrosted and refroze. This only happened 1 time at this point. Tested and verified complaint. At present RC at 41 and FC at 9 degrees. Setting is at 2 which is below factory recommended so i adjusted both compartments at control from 2 to 4. When FC thawed and refroze, there was a lot of frost inside. The remaining frost is on the evap cover vent...frozen droplets. The clues look like the damper was stuck open and possible evap fan frosted into position temporarily. Ordering damper. Cannot reschedule due to AIG; ordrng 1 WPW10196393 (damper)"

"cx complaint long dry times. checked unit, unit has 244vac. come to find poor airflow. removed vent from unit and showed cx how unit has poor airflow. advised cx to have vents cleaned. unit working as designed."

"cx complaint unit not washing dishes, eventually cancels out cycle. inspected unit and verified complaint. f6e4 float switch open, f7e1 no heat, f6e1 low water errors stored. unit is filling with enough water to cover element, float switch is working. unit is heating but wash motor not running. wash motor is getting 120v. sump asm covered by entitlements. replaced sump asm. tested unit, wash motor still not running while getting 120v. reordering sump asm. returning with preid control and console in case needed, but cx still needs to be charged for them. call cx to schedule return visit once we have eta on part. quoted 230.00 for service call and labor. cx paid 120 service call with c/c and will owe 110 labor on return visit; ordrng 1 WPW10591570 (sump asm)"

Cx complaint frost in FC. Was able to access unit and found that the gasket wasnt seated properly. Was able to correct and unit now checks good no further work needed

"Cx complaint unit drum is filling with water when not in use. Inspected unit F5E2 door lock error. Ran through diag cycle. No issues. When not in use water slowly leaks into dispenser then to the tub. Ordering water valve, and dispenser assembly.; ordrng 1 W10599356 (water valve) and 1 W10575334 (dispenser assembly)"

As per previous tech was able to access unit and replace parts. Attempted calibration but F3E5 dispenser not detected kept poppin up. Verified all connections and contacted techline. Checked resistance at pump and had 1.8 Ohms and found control sending 5.6 VDC to housing and both readings were wrong according to tech sheet and it was sent up to engineering. Engineering reccomends replacing parts again along with harness and parts must be ordered directly from whirlpool stock. Once approved and in office will need to set return; ordrng 1 w11596130 (pump metering) and 1 w11413407 (housing) and 1 w11419051 (control) and 1 w11413340 (drawer) and 1 W11130938 (dispenser harness)

Replaced idler motor and blower after clearing clogg were good idler failed.

"Cx complaint is that the unit is taking more time to dry when it says its done. upon arrival I found that the clothes are damp when finished. Cx then puts them thru another cycle. I entered diag and found an F1E1. I cleared the error and ran the diag test. The error did not reappear. I then turned the unit onto timed dry, high heat and tested the exhust temps. It averaged 154 Degrees. Unit is functioning as intended. I explained to the cx how the moisture sensor functions and what to expect. Job complete"

"Cs unit will spin and run for over 3 hours , No error codes in the system. Couldnt confirm complaint. Diagnotics cycle completed ok.Slider is sticking so i replaced it. Control board is unrespoinsive at times and its very glitchy like the software is corruoted. Ordering control board.; ordrng 1 W11419171 (control)"

not powering on. unit has damage to inner and outer door and control panel.; ordrng 1 W11116422 (panel-cntl) and 1 W11174870 (panel (black)) and 1 W11178521 (nameplate) and 1 W11174980 (door-inner)

"found drain pump on tested unite found cam makeing noise change cam unite working as disgened; ordrng 1 W10721967 (cam jp/vs), used 1 W10721967 (CAM jp/vs) from stock"

"Cx complaint is that the unit stopped spinning during a cycle and will not start a cycle since. Upon arrival I found an F7E1. I then attempted to run a drain and spin cycle and the unit is starting, senses and then goes to done and drains. I am ordering the control and shift actuator. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11481722 (SHifter) and 1 W11556725 (Control)"

check unit found unbalanced ordering suspension and washer hub; ordrng 1 W11130362 (suspension rod kit) and 1 W10528947 (washer drive hub)

"CX complains unit lid will not latch and unit leaks. Found unit hinge had failed and is causing unit lid to not close, unit will need lid and hinge (left) for repairUnit shows f5e3- lid lock will not release error. Was unable to locate any leaks or replicate any leaks. Ran unit through test 52, unit went through test with no other issues. Ordering lid, hinge, and lid lock for use on return. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11259006 (lid) and 1 WP8563965 (hinge (left)) and 1 WP8572974 (hinge (right)) and 1 W10810403 (lid switch)"

replaced the door switch and tested. the unit is now turning the light and the display on when the door is opened. the door switch was spray foamed in place. the unti is now good

"CX complaints washer drian pump not works.inspected unit door latch was locked and drian pump not drain only makeS hammering noise ,replaced drain pump ,tested unit in DIAG mode unit works as designed.SZ"

"Customer complaint is that the fresh food compartment is not cooling properly. Did not see any ice build up at the bottom of the evaporator cover and the evaporator fan is working properly. Cover removed and evaporator inspected. Found that the evaporator is frozen over again. Evaporator cover was replaced recently and the control set as well. Ran test 40 to see if there was an issue with the 3 way valve routing the refrigerant. 3 way valve is working properly. Evaporator thermistor stuck in ice water and ran test 3. Thermistor registered 84 degrees. Confirmed resistance reading is matching. Thermistor has failed, preventing the evaporator from defrosting properly. Ordering evaporator cover; ordrng 1 W11395558 (evap cover - rc)"

"Arr at CX and open new panel box found the panel is blak stainless, Reordering Panel stainless; ordrng 1 W11461694 (Panel stainless)"

"Customer complaint is that the unit will not run properly, gave off a burning smell. Checked for stored error codes and found none. Started a test cycle and the cycle ran properly. Inspection of the drive system found no visible issues, unit is not leaking oil, capacitor is good, and splutch pulley is secure. Drum spins freely and suspension tested good. Had the customer load the unit and unit tested on a quick wash cycle. Burning smell got stronger the longer the spin cycle ran. Determined that the odor was coming from the control area, ordering control.; ordrng 1 W11513246 (control)"

"CX complai nt is that the unti will not heat as well as the display has gone out. I am ordering 1 UI control console(W11419059) and 1 TCO Kit (280148). Will use element on return visit. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11419059 (UI Control) and 1 280148 (TCO Kit)"

arrived without parts. contacted MX to find that the unit is still awaiting answer from parts research. cx emphasized 'error code' that generates only upon being plugged in. ui will flash '6e a8'. its possible this is not an error code but rather a software version displayed only upon start up. still need door switch to be replaced due to damaged plunger. will continue to await parts research results.; ordrng 1 W11359433 (switch box)

CX complaint was that the stem to the timer assembly broke while attempting to selet a time dry cycle. I found that the internal stem was faulty . I access and replace the timer assmebly. Unit test good.

Cx complaint unit RC door switch is defective. Inspected RC door switch and it does not turn on and off light. Installed RC door switch. Light now comes on.

"CX complains unit water filter is stuck and cannot be removed. Found unit filter to be siezed and not allowing the filter to come out. Was able to replace filter housing with pre I.D. part, tested unit and unit now works as designed. No further work needed. CX DECLINED EMAIL"

Cx complaint unit is not locking lid. Inspected unit no errors stored. Tried to lock in manual diagnostics. Quoted cx and they will not be going through with repair. Cx paid for service call.

Was able to replace part and test. Unit now checks good no further work needed

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is runnning as designed. tested in a normal and drain and spin.

"Installed the Compressor, Access Valve & Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's of R600. Unit is starting to Cool. Unit is working as Designed. ( Before cutting into the System the unit was already cooling. Refrigerator was reading 39.5 Degrees & Freezer was reading 8.3 Degrees and slowly dropping. Ice Bin was full. Only reason I changed the compressor is because it was super hot couldn't keep your hand on the compressor or even touch it.) ( Please see Sd Pictures if any questions.)"

replaced the clutch. calbrated/tested the unit. unit is running as designed.

cx complaint unit has black debris coming from water line and freezer door shelf offset. repaired freezer shelf of function. found seperator not opening correctly. ordering part to complete repair; ordrng 1 W10919724 (door-ice)

"cx complaint of unit not cooling,checked unit to find temps reading 50 degrees in the compartments ,pulled evap cover to find ice ball in rigt hand coner, pulled amp of .4 unit needs seal system done parts and labor covered under entitlments cx owes for service call; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repar)"

cx complaint right knob harder to turn than all other knobs. inspected knob and confirmed knob is rubbing bezel. adjusted manifold knob now turning and not rubbing. unit is working properly and good to go

"cx complaint of unit making noise while in spin mode,checked unit for error codes, none found at this time,found play in wash plate, also found noise coming from gear case as well,found actator moving when turning drive pluuley when no engaged ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11481722 (Shift Actuator) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

replaced parts and tested unit now working properly.

installed heater and tested unit for cx. no leaks before or after heater was replaced. no error codes. unit is working as designed.

cx complaint unit is not making ice.inspected unit and coudl confirm.ran test 56 and got error codes e2 and e5.checked ice maker and nothing is jammed.tested ice mker on test 57 and would not harvest.unit needs new ice maker.gav3e cx qoute.; ordrng 1 W10886939 (ice maker)

"cx complaint the unit is not making ice fast enough. checked th unit and it had about a 1/4 of a bin. tested ice maker and it passed. also had proper water flow. therefore, i replaced the ice maker. advsied the cx it can take up to 2 days to fully fill the bin. cx agreed."

cx complaint unit is not draining.inspected unit and could confirm cx complaint.found unit to be hardlt draining.took drain apart and found drained to be clogged.cleared drain and unit is now draining properly.

replaced control tested uniut working as desighned

"CX complant. Washe rdosent stand still , Soap dosent get picked up and squeaks , Inspected unit and found stuck key on console in diagnostics. Leveled foot and now unit is stable. Ran a drain and spin cycle empty and unit is quiet , With a load the unit makes noise. Ordering gearcase , slider and UI console. Further work needed. RB .; ordrng 1 W11478525 (console HMI) and 1 W11449841 (gearcase)"

Unit with failed bake element and control reseting itself. Power checks good at wall and terminal block. Ordering cntrl and bake be element. Element had shorted to cabinet. Reported to techline.; ordrng 1 W11567368 (Cntrl) and 1 W11182108 (Element bake)

Customer complaint is that there is condensation forming in the fresh food compartment. Found a large gap in the left side of the lower door gasket. Heat applied to the gasket to close the gap. Door is now sealing properly.

Cx conplaint of poor dry quality. Did confirm filter area clogged due to hole in filter. Also unit would not go into diagnostics. Ordering control and filter and will need to vacuum coils on return.; ordrng 1 W11239098 (Control) and 2 W11382898 (Filter)s

Motor and belt replaced and tested. Unit is working properly. Old parts left with customer.

Unit with failed agitator post snagging clothing replaced in unit malfunctioning properly

"CX complaint: not washing properly and screaming sound on fill. Tested and verified complaint. F8E6 error code. Pressure switch tube appears to be in good working order. Replaced control, tested unit and error did not return. Also, the inlet valve is making a very loud scream when filling. Ordering inlet valve. Scheduled return visit for 7/14 AM; ordrng 1 W11513255 (inlet valve assembly)"

replaced failed pantry door unit ceiling properly electronics working properly no other issues noted

cx complained there was ice build up on top of unit. inspected unit could see frost at the top of icemaker. inpestec ice chute door opening and closing as should. quoted cx for door gasket. paid for service call and will be calling the office within 30 days if he wants to move forward with repair

Unit with two failed lower rack wheels must replace customer requests that they just be sent to his residence; ordrng 2 W11551383 (Lower wheel)s

cx complaint unit not making ice. inspected unit and verified complaint. found fill tube missed icemaker causing sheet of ice in bottom of fz. cleared ice. found fill tube extension tore up because it was also smashed behind evap cover because fill tube coming thru the cabinet isnt aligned properly. ordering fill tube and extension. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10496649 (fill tube extension) and 1 W11292468 (fill tube)

replaced sump per tech line tested unit no leaks deteced unit workinhg as desighned

Inspected the unit. Found that the cx is saying that the Dryer Drum is not rotating while in use. Checked the belt to the unit. Dryer Belt is all chewed up. I then installed a new Belt. Noticed that the Motor Nut is broken in half. Unit will need Motor Nut. ; ordrng 1 WP8066184 (Whirlpool Dryer Motor Pulley)

cx comp unit will not cool insp unit conf cx comp found white wire not seated in heater harness thawed evap seated wire with tape unit will need evap harness to complete repair W11650662; ordrng 1 W11650662 (heater harness)

"installed fitting, leveled doors, heated gasket, tested icemaker and dispenser, unit working as designed."

cx comp unit will not cycle insp unit conf cx comp found black white wire to dp open drain pump at 19k oms called chris at parts warehouse said he has one harness W11643701 on hand called ofiice stated they are schedueling for 7/13/23; ordrng 1 W11643701 (harness)

"Replaced damper, unit is not working properly."

Replaced parts.. unit tested ok.. water dispenser sounds fine

"CX complaint is no cool. First impression is unit in horrible condition. Linner deteriorated and cracked in bot RC and FC. Found evap frozen over completely. defrosted and put cover back on. Going to call WP on monday to see if they want any work done to unit because of its condition. Informed CX that house and area needs to be clean and clutter free if we do return. You literally cannot move or open door completely or anything. Keep ticket open unitl WP called; ordrng 1 2159061 (gasket,door ff (wht)) and 1 2159060 (gasket,door fzr(bsq))"

cx comp unit will not start insp unit conf cx comp found open therm fuse replaced them fuse tested unit wroking as desighned did seem vent was cleaned and unit was breathing as desighned

Replaced led in cavity of mw. tested unit. Job complete

cx complaint the unit is not making ice. checked the unit and found that the harness under the freezer door is broken. disassembled the unit as needed. found broken wires at the bottom of the freezer door. therefore the ice maekr is not getting power. unit needs a new freezer door. cx did not want to go ahead with repair so they paid servicde call. W11566705

evap froze over ball off ice covering thermistor steamed inspected thermisotr and connetinos sugguested evap cover installed moving cold air customer paid in full by cc

Replaced failed bin and now unit dispensing properly no other issues found

"cx complaint of unit shutting down and displaying the po error code,checked unit to to find that evap motor failing,the part that was pre id was correct part needed but wrong part number reordering parts for repairs; ordrng 1 W11661931 (Motor, Evaporator (includes Heater Harness And Defrost Thermostat))"