We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ijamsville, MD 21754
Brian R.
Job Details: 05/24/2022
cx complaint is back to square one with unit leaking water out front again from ice maker. mold is overfilling. found mold broke away from shaft and unit thinking its went into harvest and then filled and tray overfilled. replaced ice maker from VS and cx willl see how this one does he says. job complete.; used 1 w10873791 (Ice Maker) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cobbs Creek, VA 23035
Lucas R.
Job Details: 05/24/2022
"replaced heater, tested, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Richmond, VA 23220
Joseph D.
Job Details: 05/24/2022
unit with main control fault must replace control when availeble; ordrng 1 W11170317 (cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/24/2022
"installed capacitor and start relay, issue persists, compressor comes on for 2-4 seconds, relay clicks and turns off. ordering compressor, drier and fittings.; ordrng 1 W11542830 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00 (suction Tube To Compressor) and 1 W11504431 (7/5 Nr Ms 00 (discharge Tube To Compressor)) and 1 W11109499 (drier-tube) and 1 W11504445 ( 5/4 Nr Ms 00 (heat Loop To Drier) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier) and 1 2count (2 count)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 05/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the fan assy same issue called whirlpool techline had me jump door switch and with parts replaced unit is working as designed per whirlpool informed cx left cx with SR number. SR 7733730822
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 05/24/2022
"CX complant , Washer makes loud humming noise. Inspected unitand found stacked washer and dryerto ohm out valves, Seems to be struggeling to fill l, Will need second tech . Further work needed. RB Please scedule with oter ticket for oven work. RB; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Richmond, VA 23231
Joseph D.
Job Details: 05/24/2022
replacec shorted wire unit working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near ,
Lucas R.
Job Details: 05/24/2022
"replaced heater, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mineral, VA 23117
Eric F.
Job Details: 05/24/2022
"Confirmed cx complaint unit not cooling. Found compressor not starting, unit kicks on then off again. Possible issue with start relay and capacitor or compressor itself. Ordering start relay and capacitor, will order compressor job if parts fail to fix unit. Spoke with office, rescheduling for thursday 5/26; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay)"
We serviced a
JENNAIR OVEN
Model JGRP648HL00
Near Centreville, VA 20120
Richard B.
Job Details: 05/24/2022
"CX complant , Oven is buzzing ionce cooling fan comes on and RF burner flames are not right. Prior diagnosis found orriface needs changing . Changed orriface on RF burner and burner head and tested unit . Flames are even now and burning correctly. Found service pointer for cooling fan buzzing noise states to change foam strip thats a barrier between brace and cover on rear of stove. Not in stock . Further work needed. RB; ordrng 1 W10892422 (orriface holder)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Marshall, VA 20115
Ezra M.
Job Details: 05/24/2022
"f6e2 and f2e1 errors, unit unresponsive. getting correct 5vdc at console, corrosion on console pcb. unit will need new console. cust wants to think over quote. collected 120.00"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Easton, MD 21601
Jonathon C.
Job Details: 05/24/2022
"cx complaint, dryer not powering on. tested, inspected, verified complaint. cx said that when the unit runs, water comes from behind the ui. when the power button is pressed, the ui makes the power on sound but has no display. ordering UI and marking preid parts for return visit just incase.; ordrng 1 W11351728 (ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gainesville, VA 20155
Ezra M.
Job Details: 05/24/2022
"installed new heater, verified no errors and no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Moseley, VA 23120
John P.
Job Details: 05/24/2022
"CX complaint unit banging checked unit found unit off balance, calibrated tested working as designed, explained to CX loading and cycle selection."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Winchester, VA 22601
Danny R.
Job Details: 05/24/2022
unit checksok leaking out water dispence from loose lines checksok now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dumfries, VA 22172
Robert W.
Job Details: 05/24/2022
"Cx Complaint is the unit is freezing food in the RC, Inspected unit and found the damper when in diag door open and closing there is still air passing when door says its closed. Ordering Damper to correct issue; ordrng 1 W11164593 (Damper)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/24/2022
cx complaint of unit not heating checked unit to find wire on heating element not fully seated causeing unit to heat intermittinly reseated wire on heating element tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20901
Samuel R.
Job Details: 05/24/2022
"cx complaint unit came damaged,inspected unit and coulod confirm cx complaint.replaced door panel and unit is now good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near California, MD 20619
Robert A.
Job Details: 05/24/2022
"I installed the ordered part and tested the unit for the cx. The unit is still not working. I checked for error codes in diagnostic mode: f4e3 f7e1. The fills and drains, just no wash motor at all. The control is sending 122v to the motor. I'm ordering a harness and a new sump motor assembly for the return visit.; ordrng 1 W11242945 (harness) and 1 W11084121 (turbidity sensor) and 1 W11025157 (sump motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Suffolk, VA 23432
Zachery R.
Job Details: 05/24/2022
"cx complaint unit sounds like metal on metal. checked unit, unit displaying f7e7 cleared fault. calibrated and tested, verified grinding. come to find oil leaking from bearing onto gearcase, also suspension rods are weak. ordering gearcase, drive hub, lid lock, suspension to complete repair.; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11307244 (latch)"
We serviced a
MAYTAG WASHER
Model MEDX655DW1
Near Springfield, VA 22153
Robert W.
Job Details: 05/24/2022
Installed Element and Switch tested unit and found unit is turning on and running but not heating found open TCO and an open thermal fuse. Ordering TCO thermal fuse; ordrng 1 279816 (TCO) and 1 WP3392519 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Washington, DC 20005
Mitchell H.
Job Details: 05/24/2022
cx complaint unit not cooling. installed new compressor and vaccumed unit down. filled to reccomended and unit came on but compressor got super loud and sounded like unit was clogged. ordering both evaps and 3 way valve for return visit. please schedule as a 4 ct ss on return; ordrng 1 W11590197 (three way valve) and 1 WPW10239732 (evap) and 1 WPW10643261 (evap)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Orange, VA 22960
Eric F.
Job Details: 05/24/2022
"Confirmed cx complaint unit not spinning out. Found belt unseated from drive assembley. Reseated belt, tested unit, unit working as designed."
We serviced a
JENNAIR RANGE
Model JGR8855BDS
Near Washington, DC 20009
Mitchell H.
Job Details: 05/24/2022
cx complaint unit not igniting well. instaled new bake igniter and unit is now working good and as desinged. collected labor. job compelted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Richmond, VA 23238
Jerod R.
Job Details: 05/24/2022
"customer has extended warranty, advised they needed to set appointment thru the extended warranty to be covered"
We serviced a
WHIRLPOOL RANGE
Model COULDNT CHECK
Near Washington, DC 20009
Mitchell H.
Job Details: 05/24/2022
got to cx door and he answered and let me know they are thinking on just getting a new stove as they had another company come out and look over it and parts arent available for it. moving on.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Washington, DC 20011
Roberto I.
Job Details: 05/24/2022
Replaced par ordered by prev tech. Unit good to go
We serviced a
WHIRLPOOL OVEN
Model KGRS303BSS0
Near Washington, DC 20008
Mitchell H.
Job Details: 05/24/2022
cx complaint unit not always re igniting. installed bake igniter and tested. unit is now wokring as desinged. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Crofton, MD 21114
Shane B.
Job Details: 05/24/2022
complaint is the dispensor dripping 'worse than ever' and the unit not making ice. i found 1 drop of water on the tray when i arrived and the ice bin empty. IM tray is twisted and stopped with the arm down. it does not respond when the test button is pressed. unit will need new IM i tested the water dispensor several times. a few times the unit dripped water for a few seconds after dispensor had stopped. 5 or 6 drops each time. enought to cause water to drip down the front of the door each time it leaked. marking water lines and valve for use on return. ordering ice maker.; ordrng 1 W11284458 (icemaker)
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Washington, DC 20003
Mitchell H.
Job Details: 05/24/2022
cx complaint unit is not coming on at all. incoming power was good. got unit into test mode and showed f6e2. unit is stacked and can not run any tests or confirm which part is needed. either control or fascia is needed for repair. quoted tennant and left ty card with all info. she could not pay and landlord said she will call into office around 12-1 and make service call payment. in order to go back collect service call labor (110) and 2nd tech (90) and bring back pre id parts without charging as we can not determine which it is until its unstacked.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Stafford, VA 22554
Demonte S.
Job Details: 05/24/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter Valve can't find home position. Checked the Diverter Valve. Water is leaking from Diverter Valve. Red Harness to Diverter is starting to corrode. Unit will need Main Harness and Sump Motor. ; ordrng 1 W10899398 (HARNS-WIRE) and 1 W11087376 (Whirlpool Dishwasher Pump & Motor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Annapolis, MD 21401
Eric W.
Job Details: 05/24/2022
69-99 wats inspected unit found unit high side 72 pos and low -8 vac called tec line unit is now equelizing pressure unit still at 60 psi on high side and and 5 lb on low side need to blow therw system to find restrican need 6 couplers; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Bowie, MD 20715
Shane B.
Job Details: 05/24/2022
"cx complaint is the unit displaying an error code and no funtions working. when i arrived unit had F1E0 displayed on the screen. could not clear error from screen. no keys respond. i found no damage to harness or UI, replaced UI with preIDed part and restored power. unit started up properly. tested all funtions. unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Annapolis, MD 21409
Eric W.
Job Details: 05/24/2022
installed new ff evap dryer and compressor filled unit unit now working proeprly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Winchester, VA 22603
Danny R.
Job Details: 05/24/2022
unit has a no coll but wasetr fall sound on eveap not cooling wp has water fall noise in it will need conpressor and evap; ordrng 1 W11546605 (evap) and 1 W11504449 (conector evap) and 1 W11506619 (coupler) and 1 W11504433 (conector filter) and 1 W11504447 (fliter conector) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (conecctor compressor) and 1 W11506619 (coipler to compressor)
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Baltimore, MD 21231
Alexander D.
Job Details: 05/24/2022
"unit is in newly built condo and cx is first person to own this condo per front desk, cx provided settlement date to keep unit under warranty, pic saved. cx complaint f8e1long fill error and make knocking noise during spin. inspected unit and verified complaint. found unit on blocks of wood in drip pan and front left foot shifted off of block. cx said that probably happened when he washed a single pillow. got unit back on blocks. found leak detection sensor unit is plugged into flashing red. reset sensor and tested unit. everything running correctly, no knocking noise, no leaks at this time. unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ1
Near Lusby, MD 20657
Robert A.
Job Details: 05/24/2022
Cx complaint that the door screen shut off by itself occasionally and is intermitent in response. I inspected the unit to confirm the complaint. I check for error codes and it had a f6e0 code. The cx has video of the screen going blank randomly. The screen works but does have a long daily with certain movement. A few times it did not respond to my command at all. The unit will need a new control board and door to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11186035 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/24/2022
"cx complaint red light showing on the front display, ice maker not making ice , checked unit found no error on unit , found bad freezer door switch , unit thinking door is being left open , replaced and tested unit is now running as designed and ice maker fill , advised cx to wait 24 hours for ice to start making ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bowie, MD 20721
Shane B.
Job Details: 05/24/2022
cx complaint is the unit not cooling at all. when i arrived cx said unit just started working this morning but unit did not cool at all for 3 weeks. cx said they have an extended warrenty from bray and scarf but entitlments shows nothing. cx called bray and scarff asked that i talk to them. they said warrenty is with bray and scaff and they would send there own tech to work on unit. i didnt touch the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Suffolk, VA 23433
Zachery R.
Job Details: 05/24/2022
"replaced controls, tested, control not sending voltage to icemaker, reordering control and returning with icemaker to complete repair.; ordrng 1 w11172798 (control)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/24/2022
"went to install new drum front round but back side oval, would not fit, tried several times , reordering new drum; ordrng 1 W10899578 (drum)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22193
Richard B.
Job Details: 05/24/2022
"CX complant. Dishwasher leaked . Inspected unit and found grommetts for heater element have failed causing a water leak and damage in kitchen, Replaced heater element and tested unit. No longer leaking . Job completed, As machine is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Baltimore, MD 21229
Shane M.
Job Details: 05/24/2022
"cx complaint the unit stopp working. found 120v to icemaker. removed icemaker, found thin ice jammed/stuck on teeth of icemaker. this caused the icemaker shaft is almost spilt. icemaker is damage. icemaker needs to be replaced. advised cx to contact WPL for concession on repairs. cx paid svc by card. wpw103000024"
We serviced a
KITCHENAID OVEN
Model KOSE507ESS03
Near Suffolk, VA 23433
Zachery R.
Job Details: 05/24/2022
"cx complaint unit displaying f6e6 tried reseting unit to clear fault, replaced ui, tested, unit working as designed. secured ui in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHN00
Near Stafford, VA 22554
Demonte S.
Job Details: 05/24/2022
"Installed the Door , Check Valve & Fittings. Tested the unit. No Leaks. Heated Door Seal. Unit is working as Designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23451
Jason T.
Job Details: 05/24/2022
"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS179BSS00
Near Lancaster, PA 17603
Justin L.
Job Details: 05/24/2022
as per previous visit was able to access unit and replace parts. tested unit and unit now checks good. no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/24/2022
"cx complaint of unit not working checked unit to find error code F4E3,found that sump and motor had failed ordering new sump and motor as under 1 yr warrranty service call break down as follows service call 120.00parts 0.00shipping 0.00labor 110.00 due on return visit sub total 230.00tax 0.00grand total 230.00deposit 120.00blance 110.00; ordrng 1 W11087376 (Dishwasher Pump & Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Washington, DC 20016
Roberto I.
Job Details: 05/24/2022
"Cx complaint warm temp in the Rc.Inspected Rc, found frost build up on evaporator and cover. Evap fan ran ok and the door sealed ok. Ordering UI W11509096 per sp W11512766 Rev. C and fan scroll W11098695. Pre is defrost thermistor to be installed on return. Collected 134.70, balance due 125; ordrng 1 W11509096 (UI) and 1 W11098695 (fan scroll)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/24/2022
replaced heater per service bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Brightwood, VA 22715
Eric F.
Job Details: 05/24/2022
"sr 7733385040Confirmed cx complaint unit temps in freezer higher than desired, cx has unit set at 33, temps holding at 41. Called techline, techline advised checking thermistors and replacing evap cover. Due to long work history I called trade care to ask if they might be willing to help. The extensive documentation with techline helped them determine that a buyout of the unit is in order. They will be reaching out to the customer in 2-3 days. No further service on unit recommended."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Timonium, MD 21093
Drew B.
Job Details: 05/24/2022
cx complaint tht unit is not going to any temp other than 550 on the temp selection and when it did read 450 confirmed it read 550 inside like it just keeps heating it to the 550 broil mark before testing found no error codes. and.. i instructed to cx it wont allow any temp under 450 per the use and care and i preheated both ovrens to 450 and waited to broil preheat and found both were reading. both internal sensors were reading both in range and checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ04
Near ,
Shane B.
Job Details: 05/24/2022
cx complaint is the mullion coming apart and the drawers falling down in the middle/hard to open and close. i found the center rail is snapped. looks to be warpped right where it had snapped. part is defective. i found the clip at the top of the mullion is damaged and will not stay attached. unit will need new mullion and center rail for the drawers. ordering both parts. schedule when both are available.; ordrng 1 WPW10326469 (rail-centr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Accokeek, MD 20607
Robert A.
Job Details: 05/24/2022
"Cx complaint that the unit is not consistent ice. I inspected the unit and confirmed the complaint. I cycled the IM and it worked fine. I noticed low water flow to the IM, and found ice in the fill tube, I used my steamer to remove the ice and tested the IM again, the water flow was still low. I tested the water dispenser and it's water flow was not steady either. The unit will need a new water valve. I'm ordering a new control and UI control as well for the return visit just in case.; ordrng 1 W11546685 (valve) and 1 W11558182 (control) and 1 W11518204 (dispenser control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Baltimore, MD 21216
Alexander D.
Job Details: 05/24/2022
"cx complaint fz gasket tearing at bottom and magnet is hanging out causing food in fz to thaw out. inspected unit and verified complaint. went to replace gasket but new one is tearing in the corner and will tear more when trying to stretch it to get all 4 sides tucked behind door liner. cant reinstall old gasket once i take it out so didnt want to try. reordering fz gasket. quoted 472.42 for repair. cx paid 362.42 and will owe 110.00 labor on return visit. scheduled return visit for next available appt for 6/1. cx said thats too long cause his food is thawing out, advised i can put cx on cancellation list. cx said he may try to find another company to replace gasket if they can repair unit faster and will call to cancel if he does. advised 120service call is nonrefundable, cx understands.; ordrng 1 WPW10355585 (fz gasket)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Urbana, MD 21704
Brian R.
Job Details: 05/24/2022
"cx complaint is upper oven door wouldnt shut and builder had to bend door lock latch up some and its down again so it wont line up and go in slot and dented inner door and chipped it as well. was able to bend up more to close door while we order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11051040 (Lining, Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Hampton, VA 23669
Lucas R.
Job Details: 05/24/2022
"cx complaint ice not dispensing, checked unit found auger motor siezed, recieving 120 vac, quoted cx part W11310391 auger motor 187.86 shipping 15.00, labor 110.00, tax 11.27, total 444.13, cx owes 110.00 labor on return visit.; ordrng 1 W11310391 (motor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/24/2022
"cx complaint unit squeaking or squealing noise - top load washer , checked unit found belt slipping on pully , replaced and noise stoped once belt was replaced , found whenever lid shuts on unit the lid strike is not properly seating into lock , tryed to readjust and hold on lid where strike sits is not fully cut out allowing strike to move over once it trys to enter lock . unit will need new strike and lid for repair .; ordrng 1 W11130362 (Suspension Rod Kit) and 1 WP8572974 (hinge) and 1 WP8563965 (hinge) and 1 W11404293 (screw) and 1 W11252738 (strike)"
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Baltimore, MD 21215
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not drying well. went over oow pricing and cx said they have extended warranty, advised i didnt get any contract info dispatched to me and to call lowes back to get contract info dispatched. cx understands and wants to try getting vent cleaned first. no service provided, no money collected"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/24/2022
"cx complaint unit leaking from element , checked unit found no gasket to stop unit from leaking ... replaced with new element with proper bushing EVERYTHING COVERD by Technical Service Pointer #: W11540964 , took pictures of old element while it was still installed ."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Red Lion, PA 17356
Bernard M.
Job Details: 05/24/2022
"Cx complaint unit makes noise during spin. Cx was running load of laundry. Cx paused do to noise being loud. Unplugged unit and inspected underneath, found belt dust inside shield and markings on motor spindle and splutch. While spinning the belt tenses up and cause the screeching sounds. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (splutch)"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Annapolis, MD 21409
Eric W.
Job Details: 05/24/2022
cx compllant of sparking on broil element inspected the unit found the broil element is blown out in back left corner needs new broil elemnet; ordrng 1 W10856603 (broil element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Brian R.
Job Details: 05/24/2022
replaced heater and tested unit. no leaks seen. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Arnold, MD 21012
Eric W.
Job Details: 05/24/2022
special project s17304 installed new heater element and tested unit for leaks no leaks found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Highspire, PA 17034
Justin L.
Job Details: 05/24/2022
cx complaint doors have gaps on them and you can see the insolation. was able to access unit and after verifying the model and serial and proof of purchase found that the left side rc door had too much insulation causing gaps and seperation. Found the right side rc door to be ok but the freezer door had the same issue with seperation. Contacted techline and spoke to Chris 7733724164. Ordering the doors and they will ship to the cx house where the cx will need to open the boxes and inspect for damage then contact the office to set return.; ordrng 1 W11525214 (left side stainless door) and 1 W10858419 (freezer door stainless)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/24/2022
"attempted to remove washplate, seized on shaft, needs broken off, ordering washplate, cam and belt, still needs 2 count , left transmission at house; ordrng 1 W10902814 (washplate) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW0
Near Fairfax, VA 22031
Carl R.
Job Details: 05/24/2022
"STACKING UNIT-MAKING BANGING NOISE / NOT SENSING TO DRY WELL ALSO . Unit has 3 fault codes.f4e1,f3e6,f4e3, found lint duct door is not functioning the way it should. Cx needs a cleaning ser for the dry. They are calling vent wizards to clean the duct. They will show proof."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Reisterstown, MD 21136
Keith H.
Job Details: 05/24/2022
cx complaint is unit leaking inspected unit and found the inlet valve had a huge crack in it i replaced valve tested it unit is working
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Springfield, VA 22153
Robert W.
Job Details: 05/24/2022
CX Complaint is the unit is leaking water into unit when unit is off. Inspected unit and turned water supply on and found the valve is leaking allowing water to pass when unit is off. Replaced valve assembly and tested unit is now working properly.
We serviced a
MAYTAG WASHER
Model LA712
Near North Potomac, MD 20878
Julian H.
Job Details: 05/24/2022
CX complaint about unit just smoked and smell like burning inspected on spin mode to drain water out and it worked removed front panel and found residue from belt and oil found that transimission has leaked its oil causing belt to slipped and smoke tried to gave CX an estimate but part is NLA CX UNDERSTANDS; ordrng 1 206707 (transmission NLA)
We serviced a
DAYCOR HOOD
Model BESTK42
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/24/2022
"cx complaint only high speed on switch working, verified complaint, nneds switch housing, ordering thru tribles , unit it manufactured by BEST/BROAN.... collected 264.12 visa cx paid in full (2nd appliance); ordrng 1 b06107571 (switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD 20853
Roberto I.
Job Details: 05/24/2022
Replaced icemaker but the filter housing was the wrong color (white). Ordering correct color W11162042 (gray). Return visit 5/27/22; ordrng 1 W11162042 (filter housing (gray))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fairfax Station, VA 22039
Robert W.
Job Details: 05/24/2022
Cx complaint is tghe door handle for FC is damaged. Inspected unit and found the FC door handle has scratches in it. Ordering FC door handle to fix issue; ordrng 1 W11499276 (FC handle)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Adelphi, MD 20783
Samuel R.
Job Details: 05/24/2022
part came damaged cx also confirmed.reordering part W11416363 special order; ordrng 1 W11416363 (sump)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Midlothian, VA 23114
John P.
Job Details: 05/24/2022
Upon arrival CX stated has 5 year extended warranty through Lowe's I advised have to contact Lowe's extended warranty company CX declined service at this time
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lebanon, PA 17042
Justin L.
Job Details: 05/24/2022
cx complaint unit hasnt worked since repair. was able to access unit and found codes fdl f01 ran diagnostic and went through but wont work in regular cycle. In accordance with Technical Service Pointer #: W11395614A replace the ccu. Cx has the part but will need to have unit uninstalled and accessable with hookups in order to service once done they will need to contact us to set return; ordrng 1 W11044866 (pressure switch)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Fairfax, VA 22031
Carl R.
Job Details: 05/24/2022
"The washer will not advance to spin cycle. If forced into it, you have to run the cycle 2-3 times to get the clothes dry enough to put them in the dryer. On occasion it will not progress at all and shut down completely. Inspected unit found several codes f0e8, f9e1,f8e2, cx using way to many clothes and to much detergent. Cx saying they have to use drain and spin to get all the water out of the clothes 4 times. No plastic dust seen, no oil seen, no water leaks.. informed cx to read use and care guide. And not to over load washer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Glen Rock, PA 17327
Bernard M.
Job Details: 05/24/2022
"Cx complaint unit wasn't cooling . Inspected unit and found ice build up around the evap cover. Also found the left door wasn't sealing. Inspected door and found the bottom hinge to be bent creating gap along the top. The mullion wasn't flush to liner. The screws holding it in were not staying secure to door. Also found the screws which hold handle in place to be stripped out and cause the door to be loose. Ordering parts for repair, door to be shipped to cx address. Once door cx will contact office for reschedule.; ordrng 1 W11084811 (mullion) and 1 W10849515 (left door) and 1 W11483532 (handle) and 2 W11449276 (screws)s and 1 W10816322 (hinge) and 1 W11223833 (bushing) and 1 W11099340 (control) and 1 W10887800 (shelf)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Woodbridge, VA 22192
Richard B.
Job Details: 05/24/2022
"CX got notified about a possibal issue. Inspected unit and found heater needs replacing due to possibal issue with grommetts. Replaced heater and ran a test wash. No leaks , Squared up machine, Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Hanover, PA 17331
Marc M.
Job Details: 05/24/2022
"cx complaint unit not cooling in rc section. inspected unti and found that upon todays service the unit is in fact cooling. without clear problem occuring it is not possible to diagnose what might have failed. cx did state that the fc seemded ok and the rc was in the 60 degree range. it is possible that the damper door did not open at some point leading to the rise in temps, but as of today the unit is cooling to 37 degrees in the rc. checked and found all gaskets are sealing. comp running. evap fan running. damper door will open and close. documented as much as possbile but do not reccomend replacing parts at this time."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/24/2022
"cx complaint of unit making noise and taking too long to dry,checked unit to find noise coming from blower wheel,found object that causeing the blower wheel to make noise also cuase it to have long dry time remoived object from unit tested works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Arlington, VA 22201
David J.
Job Details: 05/24/2022
CX complaint unit dumping water into freezer. Inspected unit and found fill tube was not inside icemaker. Removed icemaker lengthened the fill tube. Replaced icemaker and tested unit is now filling the icemaker. Unit is not working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Arlington, VA 22202
Lloyd B.
Job Details: 05/24/2022
Cx complained the unit leaked. Installed new valve and tested by using the dispenser and water did not come from underneathe the drawer. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH00
Near Arlington, VA 22205
David J.
Job Details: 05/24/2022
Cx is an apartment company and would not have anyway to pay 120.00 to inspect unit. Explained that the unit could be covered but have to pay service call to check. They decided to not do the job.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Lebanon, PA 17042
Fred G.
Job Details: 05/24/2022
"cx complaint unit is making loud noise while in a spin cycle. inspected unit and entered it into diag a found error codes f0e3, f0e5. cleared codes and ran unit through a auto test. unit finished auto test with out issue. rand unit throuh a calibration test. unit finished that without issue. lifted unit up to look under and found oil leaking from gearcase. unit is have noise due to the loss of oil. qouted the cx for the full repair of 584.35. cx declined repair. charged cx only for service call of 120 paid by check #4006"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS00
Near Arlington, VA 22205
David J.
Job Details: 05/24/2022
Cx not home called office let them know.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Reading, PA 19608
Fred G.
Job Details: 05/24/2022
"cx complaint unit is making a loud noise and unit keeps draining and draining. plugged unit in and found that the unit is sensing water and starts draining. unit is having a pressure switch failure in the control board. replace control with preid part. calibrated unit and ran a auto test. found unit is making noise while in a spin cycle. removed belt cover and found splutch to be worn and also belt is worn. unit needs sputch and belt. replaced both parts with van stock. tested unit and now unit checks good.; used 1 W11239857 (belt), and 1 W10721967 (splutch) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near McLean, VA 22101
David J.
Job Details: 05/24/2022
Cx complaint check out unit and make sure everything looks good. Inspected unit for error codes and found none. Also ran unit through cycle. Found zero leaks and unit ran through cycle perfect. Check drain hose and there was no high loop. Put hose into a high loop. Unit looks good
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/24/2022
"cx under impression unit has warrenty , advised cx that unit is no longer under warrenty and its a 2005 unit , will owe 120 service call not including parts or labor , cx refused stating unit cant be that old i had show cx that unit was made in 2005 , cx refused service at this time ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near McLean, VA 22101
David J.
Job Details: 05/24/2022
Techline 7733726549Cx complaint heater element service pointer. Found unit is unable to be removed. Cx stated they had to remove the counter top completely to put in. Floor drops about 2 . Called techline and documented. Explained to Cx if the have the handy man that installed it come and remove it. To give us a call and we can install it then.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Bern, NC 28560
Ronnie B.
Job Details: 05/24/2022
"Replaced chute, seal, coupling, and ice container, tested, unit is working as designed."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near McLean, VA 22101
David J.
Job Details: 05/24/2022
Cx complaint unit has no power. Tested the outlet and had 120vac. Traced outlet harness back and found ground wire going to fuse on left side of unit was Pinched by metal and cut through wires. Spliced wires back together and unit is now working as intended. Explained to Cx unit is safe to use and we will return once part arrives. Send DX back to job per request.; ordrng 1 W10830603 (Power plug harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/24/2022
"cx complaint of unit not draining ,checked unit to find the following error codes F6E4,F4E4,checkedu nit to find that drain pump had failed replaced pump testedu nit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Arlington, VA 22207
David J.
Job Details: 05/24/2022
Cx complaint unit is not getting cold on RC side. Found a lot of ice built up on fc side. Found that when testing evap fan I can here it trying to start but Ive is stopping it. Need to replace evap fan and evap harness. Cx insisted he wants to try and repair on his own and will let us know if he needs us. Will call us if needed. Cx paid 120.00 for service call. Please note***ty is off revised with new parts and dont have Ty to fix. Spoke with Cx so he knows the new total if needed.***; ordrng 1 W11396715 (Evap fan motor) and 1 W11449066 (Evap defrost harness)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH54521JZ00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 05/24/2022
Cx complained the units bulb did not work. Inspected the unit and found a bad socket. Installed new socket and tested and it now lighs. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Arlington, VA 22207
David J.
Job Details: 05/24/2022
RC temp at 33 degrees and set to 38.Fc temp at 5 and set to 0 Cx complaint unit is frosting in rear of fc. Found hinges on door are bad and do not operate properly and will need to be changed. Also found trying to test 101 the line is open. Weirdly I put into manual defrost mode and it worked. Going to order evap harness as well. Cx is going to think about only doing harness for now and will call is when she decides. Cx paid 120.00 for service call.; ordrng 1 W10292241 (Evap harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Richmond, VA 23294
Jerod R.
Job Details: 05/24/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Arlington, VA 22204
David J.
Job Details: 05/24/2022
No answer not just walking in. Husband in work meeting. Called office ; saved tckt
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Fairfax, VA 22030
Carl R.
Job Details: 05/24/2022
"JA Burner Not Lighting - Gas Cooktop - PRE-ID Burner Head. Removed grates and removed cover to get to rf burner. Replaced ignitor, replaced cover, grates and screws, and burners and burner caps. Rf burner ignited with no problem. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21213
Shane M.
Job Details: 05/24/2022
"vacant home, unit is OOW. no anwser when calling cx. unit has 2 error codes. F8E1 F0E5. W11210463 377.96 no money was collected.."