Service History 184 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Stafford, VA 22556

Robert W.

Job Details: 09/26/2023

"CX Complaint is there is moisture on the FC door gasket, Inspected unit and found the unit is cooling properly doors are sealing tested door mullion and its working properly, Unit is working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 09/26/2023

W10779716 51/25checked the unit and found that the bake element was reading open. unit needs a new element to resolve the issue. part on oder will return on the 10/2.; ordrng 1 W10779716 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Earlysville, VA 22936

Eric F.

Job Details: 09/26/2023

"Confirmed cx complaint unit frosting around freezer door. Found freezer door gasket malformed. Reformed with heat gun, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Clarksville, MD 21029

Marc M.

Job Details: 09/26/2023

"cx complaint unit not producing ice,. inspected and found test 56 shows e5 error, ran test and unit cycles but did nto drop ice. ran test 45 and unit filled icemaker mold. shorted icemaker thermistor unti will need icemaker.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BB2

Near Culpeper, VA 22701

Danny R.

Job Details: 09/26/2023

found ignitor was open not heating . repleaced ignitor now heats and checks ok

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 09/26/2023

Per previous tech I was able to access and replace the moisture harness and sensors and the control in console in sequence. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Rixeyville, VA 22737

Danny R.

Job Details: 09/26/2023

unit has a failed compressor it has power but wont run; ordrng 1 W11557425 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter dryer) and 1 2callcount (2 call count)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 09/26/2023

"cx complaint long dry times and loud operation, checked unit, come to find poor airflow, unit has good airflow once exhuast vent is disconnected. vent had water in it. cleared water from vent. advised cx to have vents cleaned. verified noise issue. ordering repair kit to complete repair. do not reschdule until cx has called in stating vents have been cleaned.; ordrng 1 4392067 (dryer repair kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fayetteville, PA 17222

Andrew S.

Job Details: 09/26/2023

Per previous diag I was able to access and replace the ice maker. i then tested the ice maker and found that it is able to harvest and fill. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Ashburn, VA 20147

Simon

Job Details: 09/26/2023

CX complaints dryer too noisey.Inspected unit found that blower wheel split .replaced BLOWER wheel from VAN STOCK .replaced motor .tested unit .unit works as designed NO loud sound found SZ; ordrng 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near Alexandria, VA 22308

Tanner B.

Job Details: 09/26/2023

Installed new rails and cleared fc evap drain.. cleared ice/ water . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 09/26/2023

"Replaced air baffle per priuor diagnosis. Had to pull thermistor from VS with longer lead to finish job. Unit is now working properly. Job is complete; ordrng 1 W11438736 (thermistor FRVSj), used 1 W11438736 (thermistor FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Alexandria, VA 22308

Tanner B.

Job Details: 09/26/2023

"CX Concern the unit not dispensing water.. not dispensing when arriving , pulled filter and unit began to dispense .. unit needs housing , recommened the everydrop brand filter .. cx had a replacement filter for the edr model everydrop.; ordrng 1 WPW10394053 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/26/2023

"Cx complains about an error code f9e1 long drain, inspected unit, ran test mode and drain pump not working, cks and found a broken wires at the pump.. i fix the connection, reset power, unit tested and washer works fine"

We serviced a

KITCHENAID OVEN

Model KEMS308SSS04

Near Alexandria, VA 22315

Tanner B.

Job Details: 09/26/2023

"CX Concern the unit not heating (microwave) , will work on convect setting .. pulled unit and tested thermostat on mag , and mag .. both reading continuity .. inverter recieving 120vac.. determined mag failed.. after putting back in the unit would run , then display f1e5 error . all connections were secure.. recommend mag and inverter being replaced .; ordrng 1 W11346197 (mag) and 1 W10217711 (Inverter)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Stafford, VA 22554

Robert W.

Job Details: 09/26/2023

CX Complaint is the Upper oven heating issue. Inspected unit and found no error pulled temp sensor and ohm out not reading room temp higher ran temp test and unit isnt heating properly control is working sending proper power. Ordering Temp sensor snd will use element on return.; ordrng 1 W10859573 (Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Disputanta, VA 23842

John P.

Job Details: 09/26/2023

"CX complaint unit not working checked unit found wire not seated on control for UI, seated wire tested working as designed"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Randallstown, MD 21133

Justin S.

Job Details: 09/26/2023

CX complaint oven cracked on the side from the top to bottom. Confirmed complaint(pic). ordering p/n: W11156895.; ordrng 1 W11156895 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Chesterfield, VA 23838

John P.

Job Details: 09/26/2023

Confirm CX complaint found mullion not retracting causing gasket to split replaced mullion and gasket tested working as designed

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 09/26/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Yorktown, VA 23690

Lucas R.

Job Details: 09/26/2023

"cx complaint loud grinding noise, checked unit found gears grinding in damper control, replaced damper, unit making ice, cx wanted to know how to shut off, tested operations, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model KRFF707ESS01

Near Fairfax, VA 22030

Jason A.

Job Details: 09/26/2023

CX complaint FRIDGE RC stopped cooling. PO displayed. Same issue as before LED driver was replaced 2/23. Back then PO & no cools happened 1 to 2X per month. This time it has not happened since LED driver was replaced. CX plugged unit in 5days ago & it started to cool & icemaker working. Checked outlet at breaker 19. Many kitchen counter plugs uses the same circuit. Toaster blender etc. Advised CX FRIDGE requires a dedicated outlet. Ordering LED driver. CX owes $110 on return > JJ; ordrng 1 W10830288 (LED driver board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near West Point, VA 23181

Orbie

Job Details: 09/26/2023

"cx complaint unit not cooling. checked unit. 33.6*F RC, 7.6*F. found unit set to 5*F in FC. turned unit back to reccomended settings. monitored unit for a little, temps got down to 1.6*F. advised cx to monitor unit and verify working condition."

We serviced a

WHIRLPOOL RANGE

Model KSEG700EBS6

Near Virginia Beach, VA 23456

Austin D.

Job Details: 09/26/2023

checked the fan motor and found nothing isde the fan binding it up. so i went ahead and replaced the cooling fan. made sure it was all plugged up and then i went ahead and tested the unit. let it heat up to 250 degrees and then cancled the cycle to test the sound of the cooling fan.

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Frederick, MD 21703

Ricky E.

Job Details: 09/26/2023

"units motor is overheating during operation, and the units shifter motor has broken gears... need parts..; ordrng 1 W11283592 (motor-drve) and 1 w11481722 (shifter) and 1 w11395618 (cap)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Virginia Beach, VA 23454

Austin D.

Job Details: 09/26/2023

"cx complaint the unit is not going into a rinse and spin on the normal cycle the cx has to manually put it to rinse and spin to get the unit to rinse and spin. tested the unit and found no errorr coddes present. no issues found with any parts on the unit. therefore, the issue must be internal with the main cotrol since no components are faulty. control on order. will return once the part comes in. cx states it does rinse and spin if she manually sets it to that cycle.; ordrng 1 W11603811 (control) and 1 W10890624 (motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Lanexa, VA 23089

Orbie

Job Details: 09/26/2023

cx complaint unit not heating. verified complaint. unit not heating and mag not turning on. ordering all high voltage parts needed for repair. cx states they'll have unit down for tech on return visit to complete repair.; ordrng 1 W11249660 (transformer) and 1 W10561774 (capactr-mg) and 1 W11256462 (diode) and 1 W10754517 (magnetron) and 1 W10138793 (fuse) and 1 W10536989 (thermistor) and 1 W11553234 (24)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annandale, VA 22003

Christian C.

Job Details: 09/26/2023

cx complaint washer leaking from underneath. inspected unit filled with highest water setting and found absolutely no leaks. unit is working as designed

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Providence Forge, VA 23140

Orbie

Job Details: 09/26/2023

cx complaint door dented. verified complaint. replaced door and nameplate. unit is working as designed. left old door with cx

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Virginia Beach, VA 23451

Austin D.

Job Details: 09/26/2023

cx complaint the unit is not cooling. checked the unit and found that the compressor was showing signs of a restiction. replaced all parts and put the unit back togehter. unit is cooling at is should. pressure is holding at -4 on the low. unit is good to go. left unit plugged in so it can be monitored.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Winchester, VA 22601

Daniel J.

Job Details: 09/26/2023

"concerns with lights out in fridge section found lights dim left front completely out replaced from van stock now all lights working; ordrng 1 W10695459 (module jd vis), used 1 W10695459 (LED) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 09/26/2023

"Installed the Motor , Blower Wheel , Pulley and Belt. Tested the unit. Unit is working as Designed."

We serviced a

KITCHENAID COOKTOP

Model kcgs556ess05

Near Middletown, MD 21769

Ricky E.

Job Details: 09/26/2023

"customer stated that the units center burner was hard to light. verified issue adjusted the valve, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Virginia Beach, VA 23452

Carl A.

Job Details: 09/26/2023

"cx complaint of unit not cooling,checked unit to find that the evap cover totally frosted over ,ohmed out thermistor reading 27.k ohms in ice,ran tested on unit to find heater working as it should ,found the problem to be with control board not goinf in deforst or runnnig too short of a defrost cycle replaced control tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Frederick, MD 21702

Ricky E.

Job Details: 09/26/2023

"customer stated that the unit was blowing the arc fault breaker.. fnd units motor overheating during use.. replaced the motor, pulley and cap, unit cks ok..; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (CAM) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aldie, VA 20105

Ezra M.

Job Details: 09/26/2023

"replaced control, calibrated and tested unit."

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Frederick, MD 21701

Ricky E.

Job Details: 09/26/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 09/26/2023

"opened system and had freon in it, replaced the compressor start device drier used from v/s coupler then plugged fridge in with straighters out of coupler and drier and no air is coming out of drier system has a clog or new bad compressor. isolated system using compressor starting with cutting drier off of cabinet and turned fridge back on and no change, cut condenser line out of cabinet and tried no change, cut condenser line off compresor and still nothing coming out nothing is clogged compressor is not pumpping at all 100 percent. infomred cx and shes not happy. we solder condenser to cabinet and put another drier on unit to seal lines up. reordering compressor for return; ordrng 2 w10143759 (uv drier SD V/S)s and 1 w10913906 (coupler) and 1 W11547313 (compressor kit), used 2 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Brunswick, MD 21716

Ricky E.

Job Details: 09/26/2023

"W10898228 152.16, shipping 15.00, tax 9.13... the units icemaker isnt dropping the ice from the mold. the icemaker tests as good in test 120.. when cycling the mold will not twist fully causing the ice to stay in the mold and not release... the valve cycles off fully after making ice... please contact 2nd number, 2nd number is prior home owner; ordrng 1 W10898228 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near New Carrollton, MD 20784

Leon

Job Details: 09/26/2023

cx complaint was fan didnt work confirmed the issue see that the conv motor was no good replaced part tested unt everything working as it should now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Columbia, MD 21046

Marc M.

Job Details: 09/26/2023

cx complaint unit making very loud noise in fc. inspected to find heavy grinding coming from fc. no excessive frost or ice in fc so issue is more likely internal to the fan motor. unit will need parts.; ordrng 1 W11212356 (motor-evap) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22405

Robert W.

Job Details: 09/26/2023

Installed mastic and permagum unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Williamsburg, VA 23185

Orbie

Job Details: 09/26/2023

cx complaint unit not cooling. checked unit found warm RC. found ice wall in back of FC. found brown wire unseated from defrost heater. steamed evap and reseated connector for temporary use until we come back with harness and heater.; ordrng 1 w11650661 (heater and harness)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hanover, VA 23069

Thomas B.

Job Details: 09/26/2023

Cx complaint unit is not working properly inspected unit found agitator is squealing ordering the agitator plate will use the gearcase cx has on return visit.; ordrng 1 W11656227 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/26/2023

both doors are messed up. FC door is for a different unit. installed RC door then found a dent when removing plastic. cx insisted on putting original door back on so that was a waste of time. cx refused to keep doors for pick up so i had to bring them back. cx demands unit be replaced because whirlpool cant get it right. reordering doors. gave cx whirlpools number.; ordrng 1 LW10856289 (dor-fip) and 1 LW10856291 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Jefferson, MD 21755

Ricky E.

Job Details: 09/26/2023

customer stted that the unit wasnt completing cycles. verified issue and fnd units cold valve not opening when water is called for... need parts...; ordrng 1 W11210459 (valve)

We serviced a

KITCHENAID REFRIGERATOR

Model Kbbr306epa01

Near Derwood, MD 20855

Roberto I.

Job Details: 09/26/2023

"Cx complaint lights not working, water leak in the Rc.Found clogged Rc evap drain and unclogged. Replaced all led modules per sp ( S-code covers parts and labor). The unit worked as designed. Collected $120"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS2

Near Charlotte Hall, MD 20622

David J.

Job Details: 09/26/2023

"Customer complaint unit will continue to beep after one use after previous text visit he had found this unit needed a new control board. I arrived today and inspected unit and could not verify why this unit needed a new control board. Found no error codes in the issue that was currently going on was there was water in the drip pan, activating the float switch. Remove the pan and cleaned out water ran test cycle for 15 minutes and could not find any water leaking from any gaskets. Wax motor gasket was good tub seal was good no water flowing over inner door. Only found some small bit of residue of soap in funnels going to overfill tubes. Call Techline to see if there was anything I missed and they said at this point there is nothing to re-level unit. Collected SR number. Unit is working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Randallstown, MD 21133

Justin S.

Job Details: 09/26/2023

cx says the unit is making a noise in cycle. found the unit has no error codes. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. no oil in the rotor. slider is good. calibrated the unit and the unit is now good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near Midlothian, VA 23113

Joseph D.

Job Details: 09/26/2023

Unit with failed LED in freezer replaced LED with new part unit working properly; ordrng 1 W10695459 (Led dj can stock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 09/26/2023

Installed new gasket and unit is now as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Goochland, VA 23063

Kyle A.

Job Details: 09/26/2023

Cx complaint of f2e2 error. Did confirm harness had continuity. Changed ui and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Georgetown, DE 19947

Michael E.

Job Details: 09/26/2023

CX complaint: not washing and top rack falls on right side. Tested and verified complaint. I found water valve was off under sink. The top rack right track stop had fallen down and i found it in large hole filter. It was not able to resure on track. Ordering stop for right top track on back end. Scheduled return visit for 10/4 any time; ordrng 1 WP8565925 (stop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Suffolk, VA 23434

Zachery R.

Job Details: 09/26/2023

"cx complaint unit not draining. checked unit, come to find defective drain pump, reading open, replaced pump, tested, same results, come to find sump reading out of range. ordering acu and sump to complete repair.; ordrng 1 W11613480 (sump&pump) and 1 W11637583 (acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, VA 23117

Kyle A.

Job Details: 09/26/2023

Replaced compressor and pressurized with nitro and unit held pressure. Vacuumed unit and charged with 134. Unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Aldie, VA 20105

Ezra M.

Job Details: 09/26/2023

"unit heats, then motor shuts off while timer continues. after not running for 20-30 mins, can be started again. motor overheating. ordering motor; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 09/26/2023

"replaced both parts tested unit works as designed ,ran unit through tested mode and in a quick wash cycle under load as well works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/26/2023

installed IM and restored power. IM cycled and filled properly. no leaks. unit is working as desgiend.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Middletown, MD 21769

Ricky E.

Job Details: 09/26/2023

customer stated that the lid wouldnt lock. verified issue and fnd faulty lid strike.. need art...; ordrng 1 w11457841 (lid strike)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Falls Church, VA 22046

Christian C.

Job Details: 09/26/2023

Installed inlet thermistor and drum thermistor. Tested unit. Unit is heating.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Nokesville, VA 20181

Richard B.

Job Details: 09/26/2023

"CX complant. Washer dosent work good. Prior diagnosis found unit needs gearcase , slider , washplate , screw ,motor , stator . Installed parts besides clutch. Used old clutch failed to bring. , Calibrated unit , Step 52 . Ran a wash cycle to conferm function. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC 20009

Samuel R.

Job Details: 09/26/2023

cx complaint unit is not powering on.inspected unit and could confirm.found unit getting 240v and 120v to washer control.all connections were good but control would not come on.unit will need a new control.front panel is also dented but its past 30days for comestic issues.W11189137 special order; ordrng 1 W11189137 (control)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Randallstown, MD 21133

Justin S.

Job Details: 09/26/2023

CX complaint burning/smoke odor Confirmed complaint. Unit only sets off smoke alarm only broil. Residue on top of oven ceiling is gettieg burned. Instructed CX to clean oven ceiling. called tech support and spoke with a leon.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Falls Church, VA 22043

Christian C.

Job Details: 09/26/2023

Cx complaint unit is cooling in FC section but not in RC section. Tested temps in FC section reading avg 0 and RC section avg 60. Ran test 3 and no evap fan running. Inspected control and found P8 connection not secure. Secured connection. Evap fan is now working. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlottesville, VA 22903

Eric F.

Job Details: 09/26/2023

"Installed fan, tested unit, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 09/26/2023

"cx complaint of unit bangning agaist the cabinet ,checked unit to find no error codes at ths time,found play in agatior,checked on the under side of unit to find gear case leaking quite a bit of oil, and oil over most componets ordering parts needed for repairs; ordrng 1 W11223765 (SCREW) and 1 W11397111 (WASHPLATE) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11481722 (Shift Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Arlington, VA 22202

Lloyd B.

Job Details: 09/26/2023

Cx complained of a smell and now not cleaning. Inspected the unit and found the smell was due to something the cx put in the unit that melted on the heater but is now gone. There is an error code of 4.3 for motor failure. THe motor is connected and recieves power. Unit needs new sump assy; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Clayton, DE 19938

Taylor F.

Job Details: 09/26/2023

Cx complaint is door open light stuck on. Replaced FC door swith from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Portsmouth, VA 23703

Zachery R.

Job Details: 09/26/2023

"cx complaint unit not completing cycles, checked unit, no faults stored. ran auto test cycle. then started drain and spin cycle, unit working as designed. advised cx if issue persist call back with job#"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Townsend, DE 19734

Taylor F.

Job Details: 09/26/2023

Replaced heater from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Portsmouth, VA 23703

Zachery R.

Job Details: 09/26/2023

"replaced slides, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near McLean, VA 22101

Christian C.

Job Details: 09/26/2023

Installed humidity control. Set temps to recommended.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, MD 21784

Ricardo S.

Job Details: 09/26/2023

Replaced panel. unit cks with cx ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23464

Carl A.

Job Details: 09/26/2023

"cx complaint of unit leaking water ,checked unit to find no error codes at this time ,found water leaking from drain hose were unit was not hose not fully seated on drain pump,reseated hose on drain pump tested and calibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 09/26/2023

"cx complaint of unit banging its self agaist cabinet,checked unit to find no error codes at this time checked to find play in wash plate as well as found small amount of oil leaking from gear case oredering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lewes, DE 19958

Michael E.

Job Details: 09/26/2023

CX complaint: cooktop flames too high and whooshing sound from oven. Tested and verified complaint. I adjusted the cooktop flames. Then i adjusted the air shutters for bake and broil to make sure they light on first spark. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Abbottstown, PA 17301

Drew B.

Job Details: 09/25/2023

replaced inner door seems to be better still and checks good preheated 350 and reached temp.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Towson, MD 21204

Shane M.

Job Details: 09/25/2023

cx complaint the unit isnt recognizing coin slot. called techline. advised to replaced temp switch ui board & control board. cx paid svc labor $245.00 by card.; ordrng 1 W11188527 (control) and 1 WPW10285518 (temp switch) and 1 WPW10491734 (ui)

We serviced a

WHIRLPOOL FREEZER

Model WRT348FMES04

Near Round Hill, VA 20141

Ricky E.

Job Details: 09/25/2023

"customer stated that the fzr door wasnt sealing and the door is scratched from manu. verified issue and fnd door gasket track has opened and will not hold the gasket, and the upper left portion has warped. unit will need a fzr door and gasket...; ordrng 1 LW10798951 (dor-fip)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Essex, MD 21221

Alexander D.

Job Details: 09/25/2023

"cx complaint unit was making a loud screeching noise, now its more of a rattling noise. inspected unit and verified complaint. found noise coming from pulley. all rollers are spinning good still. ordering pulley, in stock. scheduled return visit for 10/10. quoted 262.49, paid in full with c/c.; ordrng 1 W10837240 (pulley)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Boiling Springs, PA 17007

Fred G.

Job Details: 09/25/2023

i was able to access unit and replace the console and control as per previous tech. I found ui came with console. i tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Dundalk, MD 21222

Alexander D.

Job Details: 09/25/2023

"unit doesnt have m/s# sticker but cx was already sent letter that replaces m/s sticker, have a pic of it on file already but got another pic anyway. cx complaint unit making burning smell and loud noise. inspected unit and verified complaint. found pulley came loose cauing pulley and belt to rub on pulley shield. called safety. safety provided auth to cover full repair. replaced splutch and belt. ran calibration and autotest. unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Frankford, DE 19945

Michael E.

Job Details: 09/25/2023

CX complaint: loud noise that stops when door is opened. Tested and verified complaint. This happened for 2 days in a row and then stopped happening. I also got a rattle from the back that i was able to solve by leveling doors. Heater seems to be intermitantly failing but is working at present. Ordering heater. Schedukled return visit for 10/2 any time.; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Essex, MD 21221

Shane M.

Job Details: 09/25/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Mineral, VA 23117

Thomas B.

Job Details: 09/25/2023

Cx complaint unit is not working properly inspected unit raised front legs to allow doors to close easier and level out tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, MD 21212

Marc M.

Job Details: 09/25/2023

"installed compressor, drier and condenser. pulled unit into 30 inch vacuum and unit held vacuum with no leaks. charged unit with 4.5oz of 134a and tested. unit ran compressor and developed a full frost pattern on the rc evap. unit now checks good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Harrisburg, PA 17112

Andrew S.

Job Details: 09/25/2023

"Per previous tech I was able to access and replace the inlet valve, console and gearcase and related parts. I then tested the unit and found that the unit is now functioning as intended. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS6

Near Takoma Park, MD 20912

Brian F.

Job Details: 09/25/2023

"Cx states unit not making ice, leaking from under fridge. Inspected and confirmed, fill tube blocked with ice. Installed new valves, cleared fill tube, IM cycled and filled, but continued to cycle after filling. Unit needs new ice maker (W10884390), cx will call if they want to replace IM."

We serviced a

WHIRLPOOL WASHER

Model Wtw5105hw3

Near Afton, VA 22920

Eric F.

Job Details: 09/25/2023

"Confirmed cx complaint F7E1 error code. Ran diagnostic test, unit stopped on spin and coded out. Replaced suspension, issue persists. Ran tachometer test, did not pass test. UI became non responsive trying to back out of test. Ordering shifter and control.; ordrng 1 W11481722 (shifter) and 1 W11621183 (acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Baltimore, MD 21224

Shane M.

Job Details: 09/25/2023

"was sent the same package for harness, adapter is missing. shows 3 sets of harness ordered, 1 in my bin. REORDERING HARNESS. installed LED. ordering evap fan; ordrng 1 w11545823 (evap harness) and 1 WP2315549 (evap fan)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Dumfries, VA 22025

Tanner B.

Job Details: 09/25/2023

Installed new bake element and tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Gaithersburg, MD 20886

Julian H.

Job Details: 09/25/2023

"Cx complaint about unit leking with a strong pressure from water filter head confirmed issue with reservoir asm replaced from VS resume water & working no leaks found; ordrng 1 W11346622 (RESERVOIR(JH VS)), used 1 W11346622 (RESERVOIR (JH VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Alexandria, VA 22308

Lloyd B.

Job Details: 09/25/2023

"Cx complained the unit made noise. Cx has a video of when agitating, sounds like teeth on teeth. Lifted the front and the pulley cover was off and hitting the pulley. Removed belt and pulley to inspect the clutch and there was no damage. Installed the cover and tested in diagnostics and there was no noise. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf767sdhz03

Near Catonsville, MD 21228

Marc M.

Job Details: 09/25/2023

installed leveling foot and adjusted unti to cx satisfaction. unti nwo checks good.

We serviced a

JENNAIR COOKTOP

Model CVE4270B

Near Warrenton, VA 20186

Ezra M.

Job Details: 09/25/2023

"not heating on right side. checked elements, coming loose at coupler to elements. reinstalled, verified stems inserted fully, all elements heating. wrote quote to replace elements. cust wants to think over quote."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Woodlawn, MD 21207

Marc M.

Job Details: 09/25/2023

cx complaint unit not completing cycle. inspected unit and found error f7e1 tach missing or wrong sginal. ran auto test cycle and unit DID both agitate and spin. possible intermitent issue.; ordrng 1 W11481722 (shifter) and 1 W11626074 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/25/2023

"replaced damper control.. reset power, and damper works and sounds fine"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS5

Near Takoma Park, MD 20912

Brian F.

Job Details: 09/25/2023

"Cx states unit will start cycle, then immediately drains water out and ends cycle, tested and confirmed. Entered diagnostic mode, found saved F3E3 (failed calibration) and F6E6 (inlet water cold). Ordering OWI sensor.; ordrng 1 WPW10705575 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/25/2023

"Replaced cie maker.. reset power, ice maker works ok"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Takoma Park, MD 20912

Brian F.

Job Details: 09/25/2023

"Cx states oven giving F6E1, tested and confirmed. Installed new control board, ran auto test, completed with no faults or errors, ran 350* bake, oven heat to temps with no issues. Unit is now working properly."

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