Service History 183 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Middletown, Delaware 19709

Taylor F.

Job Details: 09/26/2023

"Replaced gearcase, agitator, drive pulley, actuator, and hub. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Middletown, Delaware 19709

Taylor F.

Job Details: 09/26/2023

"Cx complaint is unit not cooling. Tested inspected and verfied complaint. Found the evap fan motor not spinning. Verifed motor getting 120VAC but only trying to spin. Ordering evap fan motor, called office and rescheudled for 9/30/23. Cx paid in full by CC.; ordrng 1 WP2315549 (evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Arlington, Virginia 22205

Christian C.

Job Details: 09/26/2023

Cx complaint of a clicking noise. Inspected unit no errors stored. Ran diag cycle x2 with agitator extension off and x2 with it on. No abnormal noises. Removed wash plate no debris underneath. Advised cx only clicking heard are normal functions of unit. Unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Gloucester Point, Virginia 23062

Lucas R.

Job Details: 09/26/2023

"placed control and harness, tested all functions, heated to 350, element cycled off, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Broadlands, Virginia 20148

Simon

Job Details: 09/26/2023

"CX complaints ref not cooling both section.Inspected unit and found that freezer Section ice built up on freezer section evap not working and temprature not stable according CX explanation .ordered evap fan, SZ; ordrng 1 W11559968 (EVAP FAN MOTOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bowie, Maryland 20716

Leon

Job Details: 09/26/2023

cx complaint was unit has a dent confirmed the issue seen that it was a dent at the bottom of the unit ordering new door and logo; ordrng 1 LW10912110 (Door (Stainless)) and 1 W11223753 (logo)

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Glenn Dale, Maryland 20769

Leon

Job Details: 09/26/2023

installed lightbulb and tested unit on each setting everything worked as it should

We serviced a

JENN-AIR OVEN

Model JJW2827IM01

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/26/2023

"cx complaint is the unit not heating properly and not turning the screen on when power is pressed. cx showed me the power button not working, she has to open/close door so screen will turn on. checked for codes and found F6E0, F6E4, F2E1, F2E0. cleared codes. checked temp probs in diagnostics. both show correct room temp. started a bake cycle at 350 in the upper oven. about 15min later started the lower oven. lower preheated first. upper was very slow and once it hit 350 it cooled back down. unit needs a upper bake element. ordering control, console and bake element. scehdule whenparts are available.; ordrng 1 W11451408 (console) and 1 W11448962 (control board) and 1 W11545804 (bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Leonardtown, Maryland 20650

David J.

Job Details: 09/26/2023

Cx complaint door doesnt seal. After previous techs visit he had found unit needed a new Rc door and Rc gasket. Arrived today and replaced fc door gasket and used heat gun to form and made sure it was properly sealing. Inspected Rc door and found 2 big dents and need to have door re ordered. Cx will let us know when door arrives. ; ordrng 1 W10636410 (Rc door white (reorder))

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Arlington, Virginia 22207

Christian C.

Job Details: 09/26/2023

"Cx complaint unit is not working. Inspected unit ran through diag cycle and unit popped F7E2 error. Errors stored F7E2 variable speed motor failure F8E4 overfill switch open, and F9E2 drain electrical problem. Installed new sump assembly tested unit no errors and no leaks."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Timonium, Maryland 21093

Justin S.

Job Details: 09/26/2023

"he cx is getting a f8e4(overfill) when i arrived. dumped the pan and ran diagnostics. the unit is filling washing and draining good. the unit did not leak. checked during cycle and suds were good, raised the front of the unit up some and ran diagnostics again. still no leaking. door stays up on its own and doesnt drop past 90. no damage to gasket or door. removed the door and ran diagnostics. called tech support and spoke with an andrew."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lewes, Delaware 19958

Michael E.

Job Details: 09/26/2023

CX complaint: cooktop flames too high and whooshing sound from oven. Tested and verified complaint. I adjusted the cooktop flames. Then i adjusted the air shutters for bake and broil to make sure they light on first spark. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 09/26/2023

"cx complaint of unit banging its self agaist cabinet,checked unit to find no error codes at this time checked to find play in wash plate as well as found small amount of oil leaking from gear case oredering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 09/26/2023

"cx complaint of unit leaking water ,checked unit to find no error codes at this time ,found water leaking from drain hose were unit was not hose not fully seated on drain pump,reseated hose on drain pump tested and calibrated unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, Maryland 21784

Ricardo S.

Job Details: 09/26/2023

Replaced panel. unit cks with cx ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near McLean, Virginia 22101

Christian C.

Job Details: 09/26/2023

Installed humidity control. Set temps to recommended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Portsmouth, Virginia 23703

Zachery R.

Job Details: 09/26/2023

"replaced slides, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Townsend, Delaware 19734

Taylor F.

Job Details: 09/26/2023

Replaced heater from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Portsmouth, Virginia 23703

Zachery R.

Job Details: 09/26/2023

"cx complaint unit not completing cycles, checked unit, no faults stored. ran auto test cycle. then started drain and spin cycle, unit working as designed. advised cx if issue persist call back with job#"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Clayton, Delaware 19938

Taylor F.

Job Details: 09/26/2023

Cx complaint is door open light stuck on. Replaced FC door swith from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Arlington, Virginia 22202

Lloyd B.

Job Details: 09/26/2023

Cx complained of a smell and now not cleaning. Inspected the unit and found the smell was due to something the cx put in the unit that melted on the heater but is now gone. There is an error code of 4.3 for motor failure. THe motor is connected and recieves power. Unit needs new sump assy; ordrng 1 W11025157 (sump)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 09/26/2023

"cx complaint of unit bangning agaist the cabinet ,checked unit to find no error codes at ths time,found play in agatior,checked on the under side of unit to find gear case leaking quite a bit of oil, and oil over most componets ordering parts needed for repairs; ordrng 1 W11223765 (SCREW) and 1 W11397111 (WASHPLATE) and 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11481722 (Shift Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 09/26/2023

"Installed fan, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Falls Church, Virginia 22043

Christian C.

Job Details: 09/26/2023

Cx complaint unit is cooling in FC section but not in RC section. Tested temps in FC section reading avg 0 and RC section avg 60. Ran test 3 and no evap fan running. Inspected control and found P8 connection not secure. Secured connection. Evap fan is now working. Unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Randallstown, Maryland 21133

Justin S.

Job Details: 09/26/2023

CX complaint burning/smoke odor Confirmed complaint. Unit only sets off smoke alarm only broil. Residue on top of oven ceiling is gettieg burned. Instructed CX to clean oven ceiling. called tech support and spoke with a leon.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 09/26/2023

cx complaint unit is not powering on.inspected unit and could confirm.found unit getting 240v and 120v to washer control.all connections were good but control would not come on.unit will need a new control.front panel is also dented but its past 30days for comestic issues.W11189137 special order; ordrng 1 W11189137 (control)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Nokesville, Virginia 20181

Richard B.

Job Details: 09/26/2023

"CX complant. Washer dosent work good. Prior diagnosis found unit needs gearcase , slider , washplate , screw ,motor , stator . Installed parts besides clutch. Used old clutch failed to bring. , Calibrated unit , Step 52 . Ran a wash cycle to conferm function. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Falls Church, Virginia 22046

Christian C.

Job Details: 09/26/2023

Installed inlet thermistor and drum thermistor. Tested unit. Unit is heating.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Middletown, Maryland 21769

Ricky E.

Job Details: 09/26/2023

customer stated that the lid wouldnt lock. verified issue and fnd faulty lid strike.. need art...; ordrng 1 w11457841 (lid strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/26/2023

installed IM and restored power. IM cycled and filled properly. no leaks. unit is working as desgiend.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 09/26/2023

"replaced both parts tested unit works as designed ,ran unit through tested mode and in a quick wash cycle under load as well works as designed"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Aldie, Virginia 20105

Ezra M.

Job Details: 09/26/2023

"unit heats, then motor shuts off while timer continues. after not running for 20-30 mins, can be started again. motor overheating. ordering motor; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, Virginia 23117

Kyle A.

Job Details: 09/26/2023

Replaced compressor and pressurized with nitro and unit held pressure. Vacuumed unit and charged with 134. Unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 09/26/2023

"cx complaint unit not draining. checked unit, come to find defective drain pump, reading open, replaced pump, tested, same results, come to find sump reading out of range. ordering acu and sump to complete repair.; ordrng 1 W11613480 (sump&pump) and 1 W11637583 (acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Georgetown, Delaware 19947

Michael E.

Job Details: 09/26/2023

CX complaint: not washing and top rack falls on right side. Tested and verified complaint. I found water valve was off under sink. The top rack right track stop had fallen down and i found it in large hole filter. It was not able to resure on track. Ordering stop for right top track on back end. Scheduled return visit for 10/4 any time; ordrng 1 WP8565925 (stop)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Goochland, Virginia 23063

Kyle A.

Job Details: 09/26/2023

Cx complaint of f2e2 error. Did confirm harness had continuity. Changed ui and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cartersville, Virginia 23027

Kyle A.

Job Details: 09/26/2023

Installed new gasket and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 09/26/2023

Unit with failed LED in freezer replaced LED with new part unit working properly; ordrng 1 W10695459 (Led dj can stock)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Randallstown, Maryland 21133

Justin S.

Job Details: 09/26/2023

cx says the unit is making a noise in cycle. found the unit has no error codes. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. no oil in the rotor. slider is good. calibrated the unit and the unit is now good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS2

Near Charlotte Hall, Maryland 20622

David J.

Job Details: 09/26/2023

"Customer complaint unit will continue to beep after one use after previous text visit he had found this unit needed a new control board. I arrived today and inspected unit and could not verify why this unit needed a new control board. Found no error codes in the issue that was currently going on was there was water in the drip pan, activating the float switch. Remove the pan and cleaned out water ran test cycle for 15 minutes and could not find any water leaking from any gaskets. Wax motor gasket was good tub seal was good no water flowing over inner door. Only found some small bit of residue of soap in funnels going to overfill tubes. Call Techline to see if there was anything I missed and they said at this point there is nothing to re-level unit. Collected SR number. Unit is working as intended. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model Kbbr306epa01

Near Derwood, Maryland 20855

Roberto I.

Job Details: 09/26/2023

"Cx complaint lights not working, water leak in the Rc.Found clogged Rc evap drain and unclogged. Replaced all led modules per sp ( S-code covers parts and labor). The unit worked as designed. Collected $120"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Jefferson, Maryland 21755

Ricky E.

Job Details: 09/26/2023

customer stted that the unit wasnt completing cycles. verified issue and fnd units cold valve not opening when water is called for... need parts...; ordrng 1 W11210459 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/26/2023

both doors are messed up. FC door is for a different unit. installed RC door then found a dent when removing plastic. cx insisted on putting original door back on so that was a waste of time. cx refused to keep doors for pick up so i had to bring them back. cx demands unit be replaced because whirlpool cant get it right. reordering doors. gave cx whirlpools number.; ordrng 1 LW10856289 (dor-fip) and 1 LW10856291 (dor-fip)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hanover, Virginia 23069

Thomas B.

Job Details: 09/26/2023

Cx complaint unit is not working properly inspected unit found agitator is squealing ordering the agitator plate will use the gearcase cx has on return visit.; ordrng 1 W11656227 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 09/26/2023

Installed mastic and permagum unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near New Carrollton, Maryland 20784

Leon

Job Details: 09/26/2023

cx complaint was fan didnt work confirmed the issue see that the conv motor was no good replaced part tested unt everything working as it should now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte Hall, Maryland 20622

Shawn D.

Job Details: 09/26/2023

"opened system and had freon in it, replaced the compressor start device drier used from v/s coupler then plugged fridge in with straighters out of coupler and drier and no air is coming out of drier system has a clog or new bad compressor. isolated system using compressor starting with cutting drier off of cabinet and turned fridge back on and no change, cut condenser line out of cabinet and tried no change, cut condenser line off compresor and still nothing coming out nothing is clogged compressor is not pumpping at all 100 percent. infomred cx and shes not happy. we solder condenser to cabinet and put another drier on unit to seal lines up. reordering compressor for return; ordrng 2 w10143759 (uv drier SD V/S)s and 1 w10913906 (coupler) and 1 W11547313 (compressor kit), used 2 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aldie, Virginia 20105

Ezra M.

Job Details: 09/26/2023

"replaced control, calibrated and tested unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 09/26/2023

"cx complaint of unit not cooling,checked unit to find that the evap cover totally frosted over ,ohmed out thermistor reading 27.k ohms in ice,ran tested on unit to find heater working as it should ,found the problem to be with control board not goinf in deforst or runnnig too short of a defrost cycle replaced control tested unit works as designed"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 09/26/2023

"Installed the Motor , Blower Wheel , Pulley and Belt. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 09/26/2023

cx complaint the unit is not cooling. checked the unit and found that the compressor was showing signs of a restiction. replaced all parts and put the unit back togehter. unit is cooling at is should. pressure is holding at -4 on the low. unit is good to go. left unit plugged in so it can be monitored.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annandale, Virginia 22003

Christian C.

Job Details: 09/26/2023

cx complaint washer leaking from underneath. inspected unit filled with highest water setting and found absolutely no leaks. unit is working as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 09/26/2023

"cx complaint the unit is not going into a rinse and spin on the normal cycle the cx has to manually put it to rinse and spin to get the unit to rinse and spin. tested the unit and found no errorr coddes present. no issues found with any parts on the unit. therefore, the issue must be internal with the main cotrol since no components are faulty. control on order. will return once the part comes in. cx states it does rinse and spin if she manually sets it to that cycle.; ordrng 1 W11603811 (control) and 1 W10890624 (motor)"

We serviced a

WHIRLPOOL RANGE

Model KSEG700EBS6

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 09/26/2023

checked the fan motor and found nothing isde the fan binding it up. so i went ahead and replaced the cooling fan. made sure it was all plugged up and then i went ahead and tested the unit. let it heat up to 250 degrees and then cancled the cycle to test the sound of the cooling fan.

We serviced a

WHIRLPOOL RANGE

Model KRFF707ESS01

Near Fairfax, Virginia 22030

Jason A.

Job Details: 09/26/2023

CX complaint FRIDGE RC stopped cooling. PO displayed. Same issue as before LED driver was replaced 2/23. Back then PO & no cools happened 1 to 2X per month. This time it has not happened since LED driver was replaced. CX plugged unit in 5days ago & it started to cool & icemaker working. Checked outlet at breaker 19. Many kitchen counter plugs uses the same circuit. Toaster blender etc. Advised CX FRIDGE requires a dedicated outlet. Ordering LED driver. CX owes $110 on return > JJ; ordrng 1 W10830288 (LED driver board)

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 09/26/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Randallstown, Maryland 21133

Justin S.

Job Details: 09/26/2023

CX complaint oven cracked on the side from the top to bottom. Confirmed complaint(pic). ordering p/n: W11156895.; ordrng 1 W11156895 (cooktop)

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Stafford, Virginia 22554

Robert W.

Job Details: 09/26/2023

CX Complaint is the Upper oven heating issue. Inspected unit and found no error pulled temp sensor and ohm out not reading room temp higher ran temp test and unit isnt heating properly control is working sending proper power. Ordering Temp sensor snd will use element on return.; ordrng 1 W10859573 (Sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 09/26/2023

"Cx complains about an error code f9e1 long drain, inspected unit, ran test mode and drain pump not working, cks and found a broken wires at the pump.. i fix the connection, reset power, unit tested and washer works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 09/26/2023

"Replaced air baffle per priuor diagnosis. Had to pull thermistor from VS with longer lead to finish job. Unit is now working properly. Job is complete; ordrng 1 W11438736 (thermistor FRVSj), used 1 W11438736 (thermistor FRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Ashburn, Virginia 20147

Simon

Job Details: 09/26/2023

CX complaints dryer too noisey.Inspected unit found that blower wheel split .replaced BLOWER wheel from VAN STOCK .replaced motor .tested unit .unit works as designed NO loud sound found SZ; ordrng 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 09/26/2023

"cx complaint long dry times and loud operation, checked unit, come to find poor airflow, unit has good airflow once exhuast vent is disconnected. vent had water in it. cleared water from vent. advised cx to have vents cleaned. verified noise issue. ordering repair kit to complete repair. do not reschdule until cx has called in stating vents have been cleaned.; ordrng 1 4392067 (dryer repair kit)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 09/26/2023

Per previous tech I was able to access and replace the moisture harness and sensors and the control in console in sequence. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Clarksville, Maryland 21029

Marc M.

Job Details: 09/26/2023

"cx complaint unit not producing ice,. inspected and found test 56 shows e5 error, ran test and unit cycles but did nto drop ice. ran test 45 and unit filled icemaker mold. shorted icemaker thermistor unti will need icemaker.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 09/26/2023

W10779716 51/25checked the unit and found that the bake element was reading open. unit needs a new element to resolve the issue. part on oder will return on the 10/2.; ordrng 1 W10779716 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 09/26/2023

repalced board tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Essex, Maryland 21221

Alexander D.

Job Details: 09/26/2023

"cx complaint ice droplets forming on air grille and evap cover in fz. inspected unit and verified complaint. looks like warm air getting in. no frost forming on items or around door tho. found gaps in liner. sealed liner to cabinet with silicone and fluffed gaskets with heatgun. advised cx that little bit of ice droplets may not be abnormal and can be caused by loading a bunch of warm groceries into unit or having door open while looking for food. advised if its more than what we saw, then there may be an issue. tested unit. unit is now working properly; ordrng 1 WP482338 (adhesive AD v/s), used 1 WP482338 (ADHESIVE AD v/s) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lanham, Maryland 20706

Leon

Job Details: 09/26/2023

replaced strike and tested unit everything workedas r should

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Hanover, Maryland 21076

Emmanuel R.

Job Details: 09/26/2023

"Replaced belt switch and moisture hanress, the unit still just clicks and does nothing. I switch out the motor with a known good motor from old parts in my truck and still not wanting to start. Tco, thermal fuse ,element,door switch all tested good. Suspecting a bad control but i want to call techline on this one. The customer paid for the control in case needed on return trip. Set appt when control come in and need to call techline.; ordrng 1 W11525996 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 09/26/2023

"replaced parts, unit cks ok"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, Virginia 20181

Richard B.

Job Details: 09/26/2023

"1.20 pm started broil measuring with thermocouple. After 10 minuets ftemp got to 157 degrees in oven . Flame performance looks weak like not enough gas . 260 degrees at 133 pm . At 1.44 temp was at 316 aprox 5 inches from burner . Broil flame performance seems restricted, . Ordering regulator. Dual valve and orriface kit. Further work needed. RB .; ordrng 1 W11239228 (dual valve) and 1 W11193822 (regulator) and 1 W11502161 (orriface kit)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near York Haven, Pennsylvania 17370

Justin L.

Job Details: 09/26/2023

Cx complaint unit leaving clothes wet and not draining fully. Was able to access unit and found no saved codes. Ran test 12 and found it drained slowly. Removed trap and cleared and corrected hoses. Ran test 1 and allowed unit to fill fully and drained no issue. Ran a couple towels on quick wash and went through no issue. Unit now checks good no further work needed

We serviced a

AMANA COOKTOP

Model AGR6303MMS0

Near Phoenix, Maryland 21131

Neil H.

Job Details: 09/26/2023

CX COMPLAINT FLAMES TOO HIGH I ADJUSTED SO LOW SIMMER WAS SET FOR HER TO COOK EVENLY AND TESTED OVEN TEMP FOR HER SINCE SHE HASN'T USED OVEN YET ALL TESTED GOOD.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Dover, Delaware 19901

Taylor F.

Job Details: 09/26/2023

Cx complaint is unit not washing. Replaced sump and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 09/26/2023

"cx complaint unit not heating checked unit and found unit has proper 240 , found only 120 to bake element . checked both lines and found 6 vac on line 1 and 120 on line 2 . checked wire for any breaks and it checks good . control relay not sending proper vac to bake element . ordering all parts .; ordrng 1 W11594224 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 09/26/2023

"cx complaint loud noise when opening the doors , checked unit and found all componets checked good other then damper on unit causing loud clicking noise when dampers opening and shutting , ordering new one for repair .; ordrng 1 WPW10479155 (damper)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Wyomissing, Pennsylvania 19610

Cody H.

Job Details: 09/26/2023

"CX complains unit is not cleaning dishes, middle spray arm has failed, top rack keeps rolling out, and unit has standing water. Unit shows F4E3-wash motor not running. Ran unit through diagnostic testing and unit sump is spraying as it should. Middle spray arm has failed and will need replaced along with the manifold. Found unit top rack keeps rolling forward due to rack rails being worn. unit will need both top rack rails replaced. Called techline to document due to cx stating they have had multiple services recently by other companies, Spoke to TJ to document who agrees replacing manifold, middle spray arm and both top rack rails should eliminate all concerns. Ordering parts to be used on return, office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10448645 (middle wash arm) and 1 WPW10340542 (middle wash manifold) and 1 W11259785 (top rack rail (LF)) and 1 W11259786 (top rack rail (RT)) and 1 W11101428 (lower wash arm)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Sinking Spring, Pennsylvania 19608

Cody H.

Job Details: 09/26/2023

"Was able to access unit and replace control per previous visit. Only had 1 control in bin. Tested unit and unit preheated to 350*F and held temp with no issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 09/26/2023

cx complaint unit makes a clicking noise when running. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished with out issue. i removed kick panel and found everything underneath looked and was working as design. spray arms are clear of debris and water flow sounds good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, Virginia 22030

Jason A.

Job Details: 09/26/2023

CX complaint FRIDGE condensation top right ceiling of FC. Replaced FC & RC doors. Align to to cabinet. Applied sealant to gaps. Heated gasket to remove flat spots. Used a bright light inside FC & RC with room lights turned off to spot air gaps > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Stafford, Virginia 22554

Robert W.

Job Details: 09/26/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found IM has error E2 cycled power cleared error ran diag test on IM and IM not harvesting IM is getting good power, Level sensor is good fans are good IM will fill but wont harvest. Ordering IM; ordrng 1 W11658802 (IM)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, Virginia 20181

Richard B.

Job Details: 09/26/2023

"CX complant. Washe rnot working. Prior diagnosis found unit needs control , Installed control , Calibrated unit and ran a wash cycle, Unit filled but did not wash. Recalibrated unit a second time and same results. Motor grunts a second and then stops. then agitates again for a second and stops again. After replacing control found shifter fault after trying cycle twice. Ordering shifter. Further work needed. RB; ordrng 1 W11212745 (shifter)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Wrightsville, Pennsylvania 17368

Justin L.

Job Details: 09/26/2023

Cx complaint unit saying close lid. Was able to access unit and verify concern. Found that the lid strike failed. Replaced with pre-id and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Sterling, Virginia 20164

Simon

Job Details: 09/26/2023

CX COMPLAINTS ice maker not making ice Inspected unit and that found ice maker switch was off .turned on .temprature in refigrator 39F AND freezer 04 .unit need thermistor.ordered RC thermistor.SZ; ordrng 1 WPW10384183 (thermistor ref)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 09/26/2023

"Installed all Orifices, Fitting & power cord. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS2

Near Annapolis, Maryland 21401

Davonte

Job Details: 09/26/2023

"cx complained unit was leaking from the bottom. confirmed cx complaint. ran a diag test got error codes f8e1. f6e4. during diag wash cycle, unit started leaking suds from bottom of unit. also unit iasnt draining water. cx paid for service call and instead getting repairs done, cx wants to get a new unit"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 09/26/2023

Installed lid latch doesn't even attempt to lock ordering the control and another lid latch Incase of bad part; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS09

Near Stafford, Virginia 22554

Robert W.

Job Details: 09/26/2023

CX Complaint is the display isnt working. Inspected unit and found console not responding pulled console and checked harness connection all seatted plugged unit back up and unit still isnt responding. Ordering Consle and control; ordrng 1 W10891019 (Console)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near College Park, Maryland 20740

Leon

Job Details: 09/26/2023

replaced parts tested unit didnt hear anymore squealing or squeaking sound

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Ashland, Virginia 23005

Thomas B.

Job Details: 09/26/2023

Removed and replaced the console Assy tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Martinsburg, West Virginia

Ken M.

Job Details: 09/26/2023

"Customer complaint is that the ice maker is still not working properly. Customer cycled power to the unit after the unit had only made one batch of ice and the ice maker worked for a few days and then stopped again. Test 56 is reporting E5 again. Test 58 reported 01. Test 57 ran properly. Test 45 failed to fill, but valve was on. Ran test 19 for a few minutes and then reran test 45. Ice maker successfully filled this time, but incompletely and the valve was noisy when filling. Ordering fill tube heater and triple water valve. Also ordering the UI because of the pause in ice production that was resolved by power cycling.; ordrng 1 W11579561 (triple valve) and 1 W11579559 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Littlestown, Pennsylvania 17340

Andrew S.

Job Details: 09/26/2023

Cx complaint is that the unit is not agitating. Upon ariival I found that the agitator is loose from the shaft. I removed the agitator and found that the teeth are stripped out of the agitator. I am ordering the agitator and bolt. I was able to set the return visit for Monday 10/2 PM.; ordrng 1 W10772621 (Bolt) and 1 WP3951744 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, Virginia 22902

Eric F.

Job Details: 09/26/2023

"Installed control, tested unit, unit working as designed."

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Nokesville, Virginia 20181

Richard B.

Job Details: 09/26/2023

"CX complant. LF and RF burners dont ignite as fast as others. Inspected unit and cionfermed issue.Tried different burner caps , ignite quicker , Adjusted LF and RF burner heads to igniter and now igniting quickly. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Winchester, Virginia 22602

Daniel J.

Job Details: 09/26/2023

noise during cycle and burning smell after f7 e7 error stored ran diag cycle after clearing errors inspected bottom of unit found belt damaged on pulley causing noise and smell suggested repalcing cam and belt agreed repalced tested spin normal no noise or smell after paid by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Strasburg, Virginia 22657

Daniel J.

Job Details: 09/26/2023

replaced right side door gasket due to gasket failing at seams heated and made sure all four sides sealing informed customer to let the gasket reform after heating by leaving door closed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near South Mills, North Carolina 27976

Branden R.

Job Details: 09/26/2023

"cx complaint agitator not properly seating on washplate , tested and found while trying to install agitator old on is wapred on the botttom causing it to not properly click into place , replaced agitator and cap for repair . unit is now running as designed and everything checks good ."

We serviced a

WHIRLPOOL DRYER

Model WED9400SU1

Near Lewisberry, Pennsylvania 17339

Fred G.

Job Details: 09/26/2023

cx complaint unit is making noise and door does not close currectly. inspected unit and found units idler and belt failed. I then found the outer door panel almost pulled off of inner door due to fasteners being fractured and found screws to be stripped. door does not fully close and is hard to open due to this. I found outer door is no longer avaiable.; ordrng 1 W10180115 (outer door) and 1 661570V (belt) and 1 W10837240 (idler) and 2 279570 (latch kit)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 09/26/2023

cx complaint unit makes noise from the ice maker area. inspected unit and found im is making ice. I removed ice bin and jumped ice maker. I found im harvested and filled with water. I think noise shes hearing is the ice maker trying to break the ice out of the mold. I found im heater does work. unit is working as design.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 09/26/2023

"cx complaint unit shut off mid cycle. inspected unit and found 124.5vac to control but no led on control. I tested the drain and found 19.5ohms. I replaced control and tested unit, unit checks good."

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