We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Nottingham, MD 21236
Alexander D.
Job Details:
09/26/2023
"cx complaint unit not cold enough in rc. cxs thermometer usually doesnt get below 40, milk is spoiling. inspected unit and verified complaint. thermometer reading 40 upon arrival. everything checking good at this time. found gap in corner of rc door, pic saved. tried adjusting level, didnt change gap. added washer from v/s under rc door and gap closed up. advised cx to allow 3days for temps to adjust and call back if issue persists. if cx calls back, send tech with control(W11594670) and thermistor(WPW10384183); ordrng 1 WP487802 (washer AD v/s), used 1 WP487802 (WASHER AD v/s) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/26/2023
"cx complaint unit shut off and did not come back on till 2 days later when she tried again. inspected unit and found 243.5vac to unit, I also found polarity was good. I found unit did have low air flow. I found a small blockage at the exhaust. I was able to remove it and also shortened the exhaust hose due to it getting bunched up. units air flow was better. I think unit over heated due to the air flow. unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Midlothian, VA 23112
Joseph D.
Job Details:
09/26/2023
found unit with open high limit thermostat replaced with Van stock and unit now heating properly venting does not appear to be blocked; ordrng 1 WP3977767 (Hi limit van stock dj)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20005
Samuel R.
Job Details:
09/26/2023
replaced ice bin and now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW01
Near Richmond, VA 23231
Chris B.
Job Details:
09/26/2023
cx comp unit leaks water in fc insp unit conf cx comp found drain line clogged at duck bill cleared drain line clipped duck bill unit wroking as desighned also thawed fc of all ice
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Nokesville, VA 20181
Richard B.
Job Details:
09/26/2023
"CX complant. Dryer is loud. Prior diagnosis found ynit needs motor and blower wheel , After repeated attempts to remove blower wheel , Would not come off, Ordering motor bracket , blower housing and screws. Further work needed. Mended cracked wheel with ziptie until final repairs. RB; ordrng 1 W11481730 (bracket) and 3 WP681414 (screw)s and 1 W10888146 (housing) and 4 489463 (screw)s"
We serviced a
WHIRLPOOL OVEN
Model Wfe320m0js3
Near Gloucester, VA 23061
Lucas R.
Job Details:
09/26/2023
"cx complaint oven not heating, checked unit found f3e0 temp sensor code, sensor 1086 ohms from p3 v-v wires, reseated p3, sensor read 73 degrees, heated oven, unit coded out, ordering control expart, referred cx to w.p for part update; ordrng 1 W11594224 (control (expart))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hedgesville, WV 25427
Ken M.
Job Details:
09/26/2023
"Customer complaint is that the unit stopped cooling. Customer had the unit pulled out and unplugged. Unit plugged in and the compressor started buzzing, then tripped the overload. Compressor is pulling 9.5A. Unit needs a new compressor. Per SP W11634348B, bill parts and labor to S71162.; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (lokring) and 1 W11504447 (lokring)"
We serviced a
WHIRLPOOL WASHER
Model Wtw5100hc0
Near Joppatowne, MD 21085
Neil H.
Job Details:
09/26/2023
EPLACED THE BROKEN LATCH UNIT TESTED GOOD.$394.66
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22202
Lloyd B.
Job Details:
09/26/2023
Cx complained the unit leaked and did not wash well. Inspected the unit and there are no errror codes. Pulled the panel off and there are no signs of leak from the disp assy or vent. Removed appliance and there is no signs of a leak or cracked tub. Made sure cx wasn't using soap at the sink prior to use. Explained all to tech support and they documented it.
We serviced a
KITCHENAID OVEN
Model KODE500EWH04
Near Earlysville, VA 22936
Eric F.
Job Details:
09/26/2023
"Installed UI, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
09/26/2023
"cx complaint of unit not starting ,checked unit to find that belt broke off upon futher instection found that the pulley wheel on motor cracked causeing the blet to break replace motor and blower wheel and belt tested unit works as desifgned; ordrng 1 WP694089 (wheel CA/VS), used 1 WP694089 (WHEEL CA/VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Baltimore, MD 21209
Shane M.
Job Details:
09/26/2023
"cx complaint the unit isnt spiinning or isnt finishing cycles. found unit in test mode, doesnt spin at high speeds. found weak suspension. got under neath unit, found a stripped bolt to rotor. i cant removed bolt due being stripped. ordering gearcase, stator/rotor (12) screws, suspension, control board. 2 count needed.; ordrng 1 W11400156 (suspension) and 1 W10915700 (stator) and 1 W11449841 (gearcase) and 12 W11027980 (screw)s and 1 W10915701 (rotor) and 1 W10902814 (washplate) and 1 W11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Moyock, NC 27958
Branden R.
Job Details:
09/26/2023
cx complaint unit will not hold agitator on . checked unit and found bad washplate along with warped agitator . replaced agitator with pre id part . found washplate was not send over ordering a new washplate along with cap due to cap spring being wapred also . ordering all parts for proper repair . left agitator with cx to it dont get lost in shipping .; ordrng 1 w11510461 (washplate) and 1 W11510462 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Nottingham, MD 21236
Alexander D.
Job Details:
09/26/2023
"cx complaint unit freezing food in rc. inspected unit and verified complaint. cx has thermometer inside unit, reading 20 upon arrival. found rc thermistor only reading 8.4k ohms in ice water. replaced diffuser that has thermistors built onto it. tested unit. advised cx to allow 3days for temps to adjust and call back if issues persist"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/26/2023
i was able to access unit and replace the control as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gloucester, VA 23061
Lucas R.
Job Details:
09/26/2023
"cx complaint unit not dispensing ice, checked unit found auger coupler not seating to bucket; ordrng 1 WP2220458 (coupling) and 1 W11573761 (chute) and 1 W11347840 (bucket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Drew B.
Job Details:
09/26/2023
replaced parts and tested now checks good cx pif already
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lochearn, MD 21207
Shane M.
Job Details:
09/26/2023
installed diffuser unit working properly.
We serviced a
WHIRLPOOL UNKNOWN
Model JDB9800CWS2
Near York, PA 17402
Drew B.
Job Details:
09/26/2023
c complaint that unit is not washing and half the buttons are not lighting up and or responding. and when testing i found the unit to have power to the sump and the sump to spray but when placing the spray arms 12/6 they never really moved besides the upper arm. will need the following parts for complete repair. call when approved and in to reschd...; ordrng 1 W11179176 (console black) and 1 W10866121 (board)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21206
Alexander D.
Job Details:
09/26/2023
"replaced manifold. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Washington, DC 20010
Samuel R.
Job Details:
09/26/2023
replaced ice maker and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Lexington Park, MD 20653
David J.
Job Details:
09/26/2023
"Customer complaint unit was making a loud noise than she was used to. arrive today and inspected unit and found sound to be normal. This unit replaced an older unit that was not as noisy on the compressor side found temperatures to be holding good at zero and 38 compressor was running. It sounded as it should, customer was just not aware of how it should sound compared to her older one. This unit is in a garage that is not climate controlled. I explain to customer during colder temperatures throughout the year the refrigerator may not work as it should to be aware. I sent the owners manual to cx since she didnt receive it. That way she could see the climate the unit should be in. Unit is working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Millersville, PA 17551
Justin L.
Job Details:
09/26/2023
Cx complaint unit not cleaning dishes. Was able to access unit and verify concern. Entered diag and found F4E3. Verfied control sending voltage but pump not activating. Found it filled and drained no issues. Ordering pump and once in office will need to set return; ordrng 1 W11613479 (sump assembly)
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Baltimore, MD 21205
Alexander D.
Job Details:
09/26/2023
"cx complaint oven not heating. inspected unit and verified complaint. found ignitor isnt glowing. valve reading 1.4ohms. ignitor reads 133ohms. getting 120v thru ignitor to valve. found pinched wires to valve, N must be broken. ordering harness. call cx to schedule return visit once we have eta on part; ordrng 1 W10914402 (main harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Reading, PA 19608
Cody H.
Job Details:
09/26/2023
"CX complains unit will not run cycle. CX states this has been issue since purchase. Cx is within manufacture warranty according to entitlements. Unit shows f8e1-long fill error. Found unit valve to be blocked, was able to clear blockage and retested unit, unit now works as designed. No further work needed. CX EMAIL ADDED."
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm8
Near Dundalk, MD 21222
Alexander D.
Job Details:
09/26/2023
"cx complaint unit not washing dishes. upon arrival found mod# is different than what is dispatched, serial# is correct tho. called office and they said they have correct mod# on their end and i can install parts. found unit has f4e3 error, sump asm is getting 120v but not running. replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Woodbridge, VA 22192
Demonte S.
Job Details:
09/26/2023
Installed the Water Filter Housing. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Lochearn, MD 21207
Shane M.
Job Details:
09/26/2023
cx complaint the unit panel isnt turning on. pulled unit. 240v to terminal block. found wires burnt going towards control. looks like wired rub on cabient. ordering harness w control panel.; ordrng 1 W11594187 (control) and 1 W11531755 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/26/2023
"cx complaint unit shuts off displaying on the ice/water symbol but its dim. no lights no sounds. inspected unit and found pantry harness was good, no severed wires. I found no water under pantry UI. I found 01=01, 02=01, 03= both fans worked and baffle opened and closed. test 36 I found Ice box fan pulsates. I found unit then went into its failed state. no lights, no fans, no compressor. I found 3way valve solenoid and FC evap fan was clicking but not fully rotating. called TL tried unplugging p13, and p14 and found no change is units output. was told to replace main control. ordering power control, main control, ice box fan, Fc evap harness, led power board. once parts are in please set return with cx. cx paid $120 owes $240 on return; ordrng 1 W10804160 (control) and 1 WPW10624574 (power control) and 1 W10846539 (ice box fan) and 1 W11249952 (Fc evap fan harness)"
We serviced a
WHIRLPOOL STACKABLE
Model CGT9000GQ1
Near Dundalk, MD 21222
Alexander D.
Job Details:
09/26/2023
"cx complaint unit runs but no heat. inspected unit and verified complaint. found ignitor open. ordering ignitor, tco and hi limit. in stock. scheduled return visit for 10/11. quoted 250.00 for service call and labor, paid 120 with check and will owe 130 labor on return visit; ordrng 1 279311 (ignitor) and 1 WP8573713 (tco) and 1 WP3391912 (hi limit)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/26/2023
"cx complaint unit shut off mid cycle. inspected unit and found 124.5vac to control but no led on control. I tested the drain and found 19.5ohms. I replaced control and tested unit, unit checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Chesapeake, VA 23322
Austin D.
Job Details:
09/26/2023
cx complaint the unit is not heating up on the correct switch. checked the unit and found a daulty switch. replaced the switch and tested the whole unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Camp Hill, PA 17011
Fred G.
Job Details:
09/26/2023
cx complaint unit makes noise from the ice maker area. inspected unit and found im is making ice. I removed ice bin and jumped ice maker. I found im harvested and filled with water. I think noise shes hearing is the ice maker trying to break the ice out of the mold. I found im heater does work. unit is working as design.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Reisterstown, MD 21136
Justin S.
Job Details:
09/26/2023
"CX comp;laint not turning, tumbling, or spinning - front load washer. Replaced Console, pressure switch, control, and stator. Ran diagnosis mode and Unit worked great. Followed up with calibration cycle."
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Lewisberry, PA 17339
Fred G.
Job Details:
09/26/2023
cx complaint unit is making noise and door does not close currectly. inspected unit and found units idler and belt failed. I then found the outer door panel almost pulled off of inner door due to fasteners being fractured and found screws to be stripped. door does not fully close and is hard to open due to this. I found outer door is no longer avaiable.; ordrng 1 W10180115 (outer door) and 1 661570V (belt) and 1 W10837240 (idler) and 2 279570 (latch kit)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details:
09/26/2023
cx complaint the unit isnt dispensing water. found a defectived filter. advised to replaced filter. pre id W11172791 calls back
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near South Mills, NC 27976
Branden R.
Job Details:
09/26/2023
"cx complaint agitator not properly seating on washplate , tested and found while trying to install agitator old on is wapred on the botttom causing it to not properly click into place , replaced agitator and cap for repair . unit is now running as designed and everything checks good ."
We serviced a
KITCHENAID MICROWAVE
Model KHHS179LSS2
Near Finksburg, MD 21048
Justin S.
Job Details:
09/26/2023
the cx says the light is always on and does not heat. found if you pushed on the door on the top the light goes out. the unit will start a cycle but does not heat. found the unit si getting anywhere between .5-8aac. the display showed all lines at one moment and the mont for the display is cracked.. found the interlock support has broken tabs off the top left side that hold the interlock in place. the lower door switch is melted replaced the door switches and the unit is now getting a f7(mag power) error code. the interlock support is nla. power supply board nla.; ordrng 1 8185189 (interlock(nla)) and 1 8204989 (inverter(nla)) and 1 W10217710 (inverter) and 1 8205423 (psb(nla))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Strasburg, VA 22657
Daniel J.
Job Details:
09/26/2023
replaced right side door gasket due to gasket failing at seams heated and made sure all four sides sealing informed customer to let the gasket reform after heating by leaving door closed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Orbie
Job Details:
09/26/2023
"cx complaint unit making noise at bottom of unit. checked unit, no codes. found noise coming from motor and splutch. replaced motor, splutch and belt. unit appears to be working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Winchester, VA 22602
Daniel J.
Job Details:
09/26/2023
noise during cycle and burning smell after f7 e7 error stored ran diag cycle after clearing errors inspected bottom of unit found belt damaged on pulley causing noise and smell suggested repalcing cam and belt agreed repalced tested spin normal no noise or smell after paid by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mount Joy, PA 17552
Justin L.
Job Details:
09/26/2023
Cx complaint led lights out in rc. Found in accordance with Technical Service Pointer, leds out. Ordering kit and once in office will need to set return. Collected for service call as p&l covered by s code; ordrng 1 W11683243 (led module kit)
We serviced a
KITCHENAID COOKTOP
Model KFDC506JSS01
Near Nokesville, VA 20181
Richard B.
Job Details:
09/26/2023
"CX complant. LF and RF burners dont ignite as fast as others. Inspected unit and cionfermed issue.Tried different burner caps , ignite quicker , Adjusted LF and RF burner heads to igniter and now igniting quickly. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Midlothian, VA 23114
Joseph D.
Job Details:
09/26/2023
replaced failed timer and advice customer that they're venting within the walls is blocked and advisor to contact maintenance to have events professionally cleaned. Unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
09/26/2023
"Installed control, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Silver Spring, MD
Brian F.
Job Details:
09/26/2023
"Cx states unit won't start, tested and confirmed. Cx had accidentally pulled door off hinges, remounted door on to hinges. Installed control board, powered on unit, ran service test, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Littlestown, PA 17340
Andrew S.
Job Details:
09/26/2023
Cx complaint is that the unit is not agitating. Upon ariival I found that the agitator is loose from the shaft. I removed the agitator and found that the teeth are stripped out of the agitator. I am ordering the agitator and bolt. I was able to set the return visit for Monday 10/2 PM.; ordrng 1 W10772621 (Bolt) and 1 WP3951744 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Annandale, VA 22003
Christian C.
Job Details:
09/26/2023
Called techline. Advised that ice is intermittently too large and would cause issue. Advised to replace IM and valve. Installed IM and tested new IM. IM cycled but IM arm is defective and sometimes hits mold. Reordering IM and ordering valve.; ordrng 1 WPW10179146 (water valve) and 1 W11284458 (ice maker (reorder))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Martinsburg, WV
Ken M.
Job Details:
09/26/2023
"Customer complaint is that the ice maker is still not working properly. Customer cycled power to the unit after the unit had only made one batch of ice and the ice maker worked for a few days and then stopped again. Test 56 is reporting E5 again. Test 58 reported 01. Test 57 ran properly. Test 45 failed to fill, but valve was on. Ran test 19 for a few minutes and then reran test 45. Ice maker successfully filled this time, but incompletely and the valve was noisy when filling. Ordering fill tube heater and triple water valve. Also ordering the UI because of the pause in ice production that was resolved by power cycling.; ordrng 1 W11579561 (triple valve) and 1 W11579559 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Norfolk, VA 23513
Carl A.
Job Details:
09/26/2023
"cx complaint of unit making sqeekeling while running,checked unit to find that the bearings on the support rollers had ceased up and that the idler roller was making noise ,replaced all parts needed tested unit works as deisgned"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ashland, VA 23005
Thomas B.
Job Details:
09/26/2023
Removed and replaced the console Assy tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near Lincoln, DE 19960
Frederick R.
Job Details:
09/26/2023
Replaced defective cooktop per prior diagnosis. Unit is now repaired and tested and is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near College Park, MD 20740
Leon
Job Details:
09/26/2023
replaced parts tested unit didnt hear anymore squealing or squeaking sound
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB01
Near Richmond, VA 23237
John P.
Job Details:
09/26/2023
Installed sealed system parts pressure tested vacuumed charged working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Stafford, VA 22554
Robert W.
Job Details:
09/26/2023
CX Complaint is the display isnt working. Inspected unit and found console not responding pulled console and checked harness connection all seatted plugged unit back up and unit still isnt responding. Ordering Consle and control; ordrng 1 W10891019 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Fredericksburg, VA 22401
Robert W.
Job Details:
09/26/2023
Replaced control and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashland, VA 23005
Thomas B.
Job Details:
09/26/2023
Installed lid latch doesn't even attempt to lock ordering the control and another lid latch Incase of bad part; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)
We serviced a
MAYTAG DRYER
Model MDE6400AYW
Near Edenton, NC 27932
Branden R.
Job Details:
09/26/2023
"cx complaint unit wont turn on , checked unit and found bad timer on unit , disassembled and replaced timer on unit . tested and timers now allowing unit to turn on on air fluff , time dry and all other cycles . unit is running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS2
Near Annapolis, MD 21401
Davonte
Job Details:
09/26/2023
"cx complained unit was leaking from the bottom. confirmed cx complaint. ran a diag test got error codes f8e1. f6e4. during diag wash cycle, unit started leaking suds from bottom of unit. also unit iasnt draining water. cx paid for service call and instead getting repairs done, cx wants to get a new unit"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Elizabeth City, NC 27909
Branden R.
Job Details:
09/26/2023
cx complaint knocking or thumping noise - top load washer - during spin checked unit and found all major componets checked good while spinning unit notice wash basket warped not allowing proper spin . unbalanced without any clothes in unit . ordering wash basket for repair .; ordrng 1 W11178227 (wash basket)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Woodbridge, VA 22192
Demonte S.
Job Details:
09/26/2023
"Installed all Orifices, Fitting & power cord. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Germantown, MD 20874
Julian H.
Job Details:
09/26/2023
CX complaint about unable to remove filter & ice accumulating on FC found a cloggged evap drain defrosted with steamer & working help removing filter for CX as a courtesy working fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Sterling, VA 20164
Simon
Job Details:
09/26/2023
CX COMPLAINTS ice maker not making ice Inspected unit and that found ice maker switch was off .turned on .temprature in refigrator 39F AND freezer 04 .unit need thermistor.ordered RC thermistor.SZ; ordrng 1 WPW10384183 (thermistor ref)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details:
09/26/2023
CX complaint unit not cooling in fresh food compartment confirmed complaint found evap covered in block of ice removed ice to find brown wire not fully seated in the connector ordering heater harness.; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Wrightsville, PA 17368
Justin L.
Job Details:
09/26/2023
Cx complaint unit saying close lid. Was able to access unit and verify concern. Found that the lid strike failed. Replaced with pre-id and tested unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Potomac, MD 20854
Roberto I.
Job Details:
09/26/2023
"CX complaint ice dispenser not dispensing.Tested unit, found clumped ice, frozen auger and chute. Temperature in the Fc 3F, evap fan blowing ok, door gaskt sealing ok. Dispenser door tested ok. Defrosted parts, dispenser worked as designed. Collected $120 with check"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Richard B.
Job Details:
09/26/2023
"CX complant. Washe rnot working. Prior diagnosis found unit needs control , Installed control , Calibrated unit and ran a wash cycle, Unit filled but did not wash. Recalibrated unit a second time and same results. Motor grunts a second and then stops. then agitates again for a second and stops again. After replacing control found shifter fault after trying cycle twice. Ordering shifter. Further work needed. RB; ordrng 1 W11212745 (shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Israel R.
Job Details:
09/26/2023
Customer complaint was not making ice but now it is but the unit is still noisy. I ran test 3 for fan test. And the evap fan is noisy. Temps are good. Ice Maker is working. Unit needs new eva fan. 3 at tribles.; ordrng 1 W11224591 (motor-evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Stafford, VA 22554
Robert W.
Job Details:
09/26/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found IM has error E2 cycled power cleared error ran diag test on IM and IM not harvesting IM is getting good power, Level sensor is good fans are good IM will fill but wont harvest. Ordering IM; ordrng 1 W11658802 (IM)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
09/26/2023
"cx complaint: under microwave bulb went out. Inspected unit, confrimed CX complaint. Confirmed Control triac good when unit was under and not under load. inspected bulb holder and found 1 of the connectors was loose, and shorted out the holder. replaced holder and bulb and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22030
Jason A.
Job Details:
09/26/2023
CX complaint FRIDGE condensation top right ceiling of FC. Replaced FC & RC doors. Align to to cabinet. Applied sealant to gaps. Heated gasket to remove flat spots. Used a bright light inside FC & RC with room lights turned off to spot air gaps > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
09/26/2023
replaced parts found restore airflow please refund Cx for fill tube heater
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
09/26/2023
cx complaint unit makes a clicking noise when running. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished with out issue. i removed kick panel and found everything underneath looked and was working as design. spray arms are clear of debris and water flow sounds good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
09/26/2023
"cx complaint dispenser not staying shut, not able to hold soap pods, verified issue, replaced dispenser, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Sinking Spring, PA 19608
Cody H.
Job Details:
09/26/2023
"Was able to access unit and replace control per previous visit. Only had 1 control in bin. Tested unit and unit preheated to 350*F and held temp with no issues. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, MD 20817
Roberto I.
Job Details:
09/26/2023
"CX complaint unit stopped coolng just once during night, food in the freezer defrosted, during the day the temperature went back to normal. Found 36F in the Rc and 2F in the Fc. Compressor and fans working ok. Possile temporary glitch in the control, but I was unable to replicate the issue at the moment. Instructed cx about the moisture control feature, and leveled the unit."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Wyomissing, PA 19610
Cody H.
Job Details:
09/26/2023
"CX complains unit is not cleaning dishes, middle spray arm has failed, top rack keeps rolling out, and unit has standing water. Unit shows F4E3-wash motor not running. Ran unit through diagnostic testing and unit sump is spraying as it should. Middle spray arm has failed and will need replaced along with the manifold. Found unit top rack keeps rolling forward due to rack rails being worn. unit will need both top rack rails replaced. Called techline to document due to cx stating they have had multiple services recently by other companies, Spoke to TJ to document who agrees replacing manifold, middle spray arm and both top rack rails should eliminate all concerns. Ordering parts to be used on return, office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10448645 (middle wash arm) and 1 WPW10340542 (middle wash manifold) and 1 W11259785 (top rack rail (LF)) and 1 W11259786 (top rack rail (RT)) and 1 W11101428 (lower wash arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details:
09/26/2023
found unit with freezer thermistor reporting 60° replace thermistor and unit cooling properly upper rails keeping door ajar causing Frost buildup; ordrng 1 WPW10502933 (Rail) and 1 WPW10468557 (Rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Elizabeth City, NC 27909
Branden R.
Job Details:
09/26/2023
"cx complaint loud noise when opening the doors , checked unit and found all componets checked good other then damper on unit causing loud clicking noise when dampers opening and shutting , ordering new one for repair .; ordrng 1 WPW10479155 (damper)"
We serviced a
KITCHENAID RANGE
Model KSEB900ESS00
Near Winchester, VA 22603
Daniel J.
Job Details:
09/26/2023
range not meetign preheat temps on bake checked faults f2 e1 error for stuck button tested bake stopped on thermal coupler at 296 f tested broil turned red and heated sugguesting bake element ( 100 instock) no errors after preheating on bake or broil paid by cc 110 for labor on return; ordrng 1 W10779716 (bake elment)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Elizabeth City, NC 27909
Branden R.
Job Details:
09/26/2023
"cx complaint unit not heating checked unit and found unit has proper 240 , found only 120 to bake element . checked both lines and found 6 vac on line 1 and 120 on line 2 . checked wire for any breaks and it checks good . control relay not sending proper vac to bake element . ordering all parts .; ordrng 1 W11594224 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near La Plata, MD 20646
Shane B.
Job Details:
09/26/2023
complaint is the outer cabinet of unit being scratched on the left side. confirmed complaint. house is new contruction and no one lives here yet so i have no purchase date. replaced caibnet with preIDed part. unit now looks and functions as designed. no one was at the house to sign TY card. left card on kitchen island.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Dover, DE 19901
Taylor F.
Job Details:
09/26/2023
Cx complaint is unit not washing. Replaced sump and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
09/26/2023
CX complaint upper rack is falling. inspected unit and found upper rack adjusters have failed. was able to replace them and found unit now checks good.
We serviced a
AMANA COOKTOP
Model AGR6303MMS0
Near Phoenix, MD 21131
Neil H.
Job Details:
09/26/2023
CX COMPLAINT FLAMES TOO HIGH I ADJUSTED SO LOW SIMMER WAS SET FOR HER TO COOK EVENLY AND TESTED OVEN TEMP FOR HER SINCE SHE HASN'T USED OVEN YET ALL TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Ashburn, VA 20148
Simon
Job Details:
09/26/2023
CX complaints ice still forming at the bin.Inspected unit and replaced freezer door .freezer door seal properly.Unit good to go SZ
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York Haven, PA 17370
Justin L.
Job Details:
09/26/2023
Cx complaint unit leaving clothes wet and not draining fully. Was able to access unit and found no saved codes. Ran test 12 and found it drained slowly. Removed trap and cleared and corrected hoses. Ran test 1 and allowed unit to fill fully and drained no issue. Ran a couple towels on quick wash and went through no issue. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
09/26/2023
Cx complained of a squeak and a hum. Explained the motor hum is normal. Installed new adjusters and rails and tested and it is no longer squeaking. Cx is insistant on the unit hums. Ordering sump assy; ordrng 1 W11665769 (sump)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Richard B.
Job Details:
09/26/2023
"1.20 pm started broil measuring with thermocouple. After 10 minuets ftemp got to 157 degrees in oven . Flame performance looks weak like not enough gas . 260 degrees at 133 pm . At 1.44 temp was at 316 aprox 5 inches from burner . Broil flame performance seems restricted, . Ordering regulator. Dual valve and orriface kit. Further work needed. RB .; ordrng 1 W11239228 (dual valve) and 1 W11193822 (regulator) and 1 W11502161 (orriface kit)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Dale City, VA 22193
Demonte S.
Job Details:
09/26/2023
Inspected unit found that the cx is saying that the Washer is giving an E4 Error Code. Ran Service Diagnostics on the unit. Ran Lid Latch Test. Agitator is spinning until lid latch is open. Agitator stops spinning. Agitator continues to Spin when Lid is down. In normal operations. Unit will need Control Board & Lid Latch. ; ordrng 1 W11189137 (CNTRLELEC)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Monrovia, MD 21770
Ricardo S.
Job Details:
09/26/2023
"replaced parts, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Ephrata, PA 17522
Cody H.
Job Details:
09/26/2023
"CX complains unit is not powering on. CX states they had another company install control and it shorted as soon as it was powered on. Cx is without warranty but has agreed to service fee. drain pump j6.3-j6.6 shows 1.7 ohms, motor j6.1-j6.6 shows 4.6 ohms, j6.4-j6.6 shows 8.9 ohms. called techline and spoke to Chris who said unit drain pump has short and control will need replaced after drain pump is replaced. Quoted cx for repair to which they agreed. Was able to replace control with pre i.d part, was able to replace drain pump with VS part. Retested unit and unit went through diagnostic cycle with no issues. CX paid in full with check. Unit now works as designed, no further work needed. CX EMAIL ADJUSTED. CX advised hot water supply hose has slow drip from shut off; ordrng 1 W11399437 (drain pump CH VS), used 1 W11399437 (drain pump CH VS) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Hanover, MD 21076
Emmanuel R.
Job Details:
09/26/2023
"Replaced belt switch and moisture hanress, the unit still just clicks and does nothing. I switch out the motor with a known good motor from old parts in my truck and still not wanting to start. Tco, thermal fuse ,element,door switch all tested good. Suspecting a bad control but i want to call techline on this one. The customer paid for the control in case needed on return trip. Set appt when control come in and need to call techline.; ordrng 1 W11525996 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
09/26/2023
"CX Complaint is the RC not cooling. Inspected unit and found the RC frosted over on evap pulled unit and ohm out thermistor and RC evap thermistor reading 90Deg thermistor is way off, Replaced evap cover and tested themistor is reading properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lanham, MD 20706
Leon
Job Details:
09/26/2023
replaced strike and tested unit everything workedas r should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Westminster, MD 21158
Brian R.
Job Details:
09/26/2023
cx complaint is they cant get ice out door. ice bin was full. they said ice maker is in and out. predded button and ran ice maker through test. when trying to get cubed ice it was stuck on crushed. he to try a few times to get it to switch over. cx says whilrpool gave them a extra 3 months when unit broke last time. didnt see it on this ticket so shes calling in about it. will order parts needed and when everything goes through office will schedule. cx paid service for today.; ordrng 1 W11518204 (UI Black) and 1 W11671282 (Auger Motor) and 1 WP2152713 (Dispenser Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Essex, MD 21221
Alexander D.
Job Details:
09/26/2023
"cx complaint ice droplets forming on air grille and evap cover in fz. inspected unit and verified complaint. looks like warm air getting in. no frost forming on items or around door tho. found gaps in liner. sealed liner to cabinet with silicone and fluffed gaskets with heatgun. advised cx that little bit of ice droplets may not be abnormal and can be caused by loading a bunch of warm groceries into unit or having door open while looking for food. advised if its more than what we saw, then there may be an issue. tested unit. unit is now working properly; ordrng 1 WP482338 (adhesive AD v/s), used 1 WP482338 (ADHESIVE AD v/s) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Fairfax, VA 22032
Jason A.
Job Details:
09/26/2023
CX complaint FRIDGE warm temps. Ice ball forming on evap. Found compressor running & when plugged into killawatt pulls 1.01A. Cleared iceball. Install UV drier & coupler. Leaked check with nitrogen 140psi 30 minutes got about 1 to 1.5 psi drop. Sprayed all areas I can get to with soapy water. Run vac & filled 4.75 OZ R134. Good frost pattern & no UV signs yet. Good pressures & pulls about 1.1 A. Advised CX we haeve to return with more parts & there is a leak in system 3CountSealSyst. Repeat Nitrogen test. Call techline > JJ; ordrng 1 W11209261 (Evap) and 4 W11506635 (couplers for leak testing)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Virginia Beach, VA 23451
Carl A.
Job Details:
09/26/2023
repalced board tested unit works as designed