We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Forest Hill, MD 21050
Neil H.
Job Details:
09/26/2023
CX COMPLAINT THE UNIT IS SHUTTING OFF AND ON RAN DIA AND UNIT PASSED ALL COMPONENT TESTS BUT THE PANEL IS GOING ON AND OFF PANEL IS NLA WILL RESEARCH AND REACH OUT TO CX IF FOUND BUT UNIT IS FROM 2006 $120 COLLECTED; ordrng 1 2302913 (PANEL)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Strasburg, PA 17579
Justin L.
Job Details:
09/26/2023
Cx complaint unit not going through cycles. Was able to access unit and found F7E1 tachometer fault. Ran auto test and went through no issue but there was soap build up in tub. Ran a quick wash and found when full of water the unit would pause Ohmed out shifter and harness had continuity but not to say when stretched there isnt a break. Ordering parts needed for repair and once in office will need to set return; ordrng 1 W11569161 (lower harness) and 1 W10913953 (actuator) and 1 W11481108 (control)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Bethesda, MD 20817
Brian F.
Job Details:
09/26/2023
"Cx states light on oven knob won't turn off, burners not lighting properly. Inspected and confirmed center knob led's won't turn off, powered off unit at breaker, powered back on, knob led's now working properly. Tested burners, all burners are lighting properly. Unit is working properly. Sent safety report to Wpl"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Washington, DC 20002
Samuel R.
Job Details:
09/26/2023
cx complaint middle rack is hard to pull.inspected unit and could confirm.found rack not installed correctly.installed rack properly and unit is now working.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Louisa, VA 23093
Kyle A.
Job Details:
09/26/2023
Replaced parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Germantown, MD 20876
Julian H.
Job Details:
09/26/2023
CX complaint about unit making a loud buzzing sound when not in use tested all components working properly no errors based on video that CX shows me issue is with control & cap GAVE AN ESTIMATE PAID FOR SVC CALL ONLY THRU APP WILL CONTACT INSURANCE TO SEE IF THEY PAY FOR REPAIR; ordrng 1 W11543994 (ctrl elec) and 1 W11614635 (cap)
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ3
Near Upper Marlboro, MD 20772
Leon
Job Details:
09/26/2023
"cx complaint that stovetop is cracked and needed to be replaced, inspected unit to see crack, replaced stovetop glass and verified all burners works as they should, unit working as designed"
We serviced a
WHIRLPOOL DRYER
Model MED7230hW2
Near Sykesville, MD 21784
Justin S.
Job Details:
09/26/2023
"CX complaint drier not heating. Confirmed complaint. Removed tub and belt and began testing. Tested TCO, Therostat, and power from wall. All tested okay. Check motor switch agaim tested okay. No siginal from control unit to Thermostat. Ordering p/n: W11618917 (Control); ordrng 1 W11618917 (control) and 2 W11224254 (test kit)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Laurel, MD 20724
Emmanuel R.
Job Details:
09/26/2023
Replaced interlock and tested unit. Unit is now working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2655HEB
Near Orange, VA 22960
Danny R.
Job Details:
09/26/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fulton, MD 20759
Israel R.
Job Details:
09/26/2023
Installed gasket per enginiering notes. Unit is sealing and is back to normal operations. Unit is sealing
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Lancaster, PA 17602
Justin L.
Job Details:
09/26/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Manassas Park, VA 20111
Richard B.
Job Details:
09/26/2023
"CX complant. Element in microwave falling down. Inspected unit and found element in microwave laying down, Found support clip has failed due to being defective, CXs stated they have not recieved support clip yet , Reordering support clip as clip was not in parts bin. . Temp out of stock. Further work needed. RB; ordrng 1 w10909479 (support)"
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Waynesboro, VA 22980
Eric F.
Job Details:
09/26/2023
"Confirmed cx complaint unit squeeling, making 'clipping' noise. Found idler and roller wheel supports and shafts worn, blower wheel making contact with housing when spinning. Ordering parts.; ordrng 1 WP8544742 (belt) and 1 WPW10359272 (shaft) and 1 WPW10359271 (roller shaft) and 1 WP8544737 (wheel) and 1 WPW10448896 (motor-drve) and 1 WP8547157 (belt)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Clarksville, MD 21029
Marc M.
Job Details:
09/26/2023
"cx complaint unit did not heat during a recent cooking cycle. however upon todays inspection found that both the bake and broil elements are heating. checked and found 242v to the unit at the terminal block and 241v to each element when in cycle. both elements had continuity and heated during their respective cycles. possible there was an intermitent issue with the supply voltage that caused the issue, but cannot replicate at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Monrovia, MD 21770
Ricardo S.
Job Details:
09/26/2023
"Cx complains that the rc freezing everything , inspected unt, the temp setting 39 . fc temp read 2 degrees.. Rc temp read 34 degrees, too cold, damper closes ok.. no air leak.. ice mkaer works fine.. ran test and thermistors cks ok.. rc thermistor read 16.8k ohms unit needs cntrl elec, CX WILL CALL THE MANUFACTURED TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 W11043763 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
09/26/2023
"Customer complaint is that the unit made a wierd noise during agitate and the shut off, would not work anymore. Basket turns freely, but the bearings are grinding. Suspension tested good. Checked for stored error codes and found F7E1, F7E7, and F2E3. Inspection of the drive system found the gearcase is leaking oil, the splutch is not secure and has eaten a hole in the belt sheild, and the belt has fallen off. Unit needs a new encoder, control, actuator, splutch, gearcase, belt, and shield. Also due to age, ordering the washplate as it is seized in place and will need to be cut out.; ordrng 1 W11132267 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 WPW10006355 (actuator) and 1 WPW10427633 (pulley shield) and 1 WPW10285511 (cycle select switch) and 1 WPW10215115 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Alexandria, VA 22303
Lloyd B.
Job Details:
09/26/2023
Cx complained the unit would freeze things. Inspected the unit and found that some parts of the rc was 33 degrees. Installed new thermostat and set unit to factory settings. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Bethesda, MD 20817
Brian F.
Job Details:
09/26/2023
"Cx states front center burner not lighting/lighting slowly. Tested, unable to reproduce issue, all burners lighting as expected. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Fred G.
Job Details:
09/26/2023
cx complaint unit starts then goes straight to done. inspected unit and entered diag and found f7e1. I found 2.456ohms as the control from the shifter. I qouted cx for shifter and cx accepted. replaced shift and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Perry Hall, MD 21128
Alexander D.
Job Details:
09/26/2023
"cx complaint unit leaving blue stains on clothes. also clothes come out wadded up. cx showed me jeans that have blue stains that wont wash out, took pic. advised cx theres nothing in unit that will cause stains and something must have gotten washed with it. cx kept insisting that its from detergent. cx has tried both liquid detergent and pods. advised detergent will wash out with water. then found it may be from the blue part of a 4-1 tide pod. pod may have been wrapped up in the jeans since she was having problems with clothes wadding up. found unit out of level. releveled unit and advised cx to not use those pods anymore. tested unit, no errors stored and test cycle runs good. unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lower Heidelberg Township, PA 19608
Cody H.
Job Details:
09/26/2023
Was able to access unit and replace parts per previous visit. Tested all 5 burners and broiler for proper opperation. Unit now works as designed. No further work needed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Odenton, MD 21113
Emmanuel R.
Job Details:
09/26/2023
"Cs LED lights are out, confirmed complaint. freezer light not working, special project. Ordering LED lights.; ordrng 12 W11683244 (LED chrome)s"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Charlottesville, VA 22901
Eric F.
Job Details:
09/26/2023
"Confirmed cx complaint unit not cooling. Found evap with minimal frost patten. Freezer at fifty degrees, fridge at sixty. Unit has sealed system leak, cx paid 120 diagnostic, does not want to pursue repair as the labor is half the cost of the unit. Cx going to purchase a new unit."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Leon
Job Details:
09/26/2023
"replaced console on unit, tested unit to make sure it was working properly, unit working as designed"
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Newport News, VA 23608
Orbie
Job Details:
09/26/2023
"cx complaint door falling open. checked unit verified complaint. called techline spoke with Bruce advised to replace hinges and receivers. Called Jennair spoke with Haley. called Techline again, spoke with Johnathon. sent him pictures of front legs being damaged. advised not to order parts and to have cx call customer care. called Jennair again spoke with Sarah. advised unit will be put under review, advised cx jennair will call her in 2-3 business days. completing ticket."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Clarksburg, MD 20871
Julian H.
Job Details:
09/26/2023
CX complaint about unit not working showing an error F9E1 long drain confirmed error on memory use cancel/drain & working erased error on memory further inspection amde me found that filter was out of place causing bottom arm not to run fix this ran auto test couple times & went all the way thru Cx is going to try unit like this if problem persist will need control & pump CX PAID FOR SVC CALL THRU APP; ordrng 1 W11506011 (ctrl elec)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Greenwood, DE 19950
Michael E.
Job Details:
09/26/2023
CX complaint: unit getting too hot. Tested and verified complaint. Unit is heqating and tumbling. Unit failed air flow test in the red. I advised CX to have his house venting cleaned out or replaced. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Clarksburg, MD 20871
Julian H.
Job Details:
09/26/2023
replaced parts compressor condenser drier & orion board vacuum system to 30inch & holding filled to weight & pressures holding properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
09/26/2023
Cx complaint unit is not completing cycles cx has run drain and spin at end found cx cold water valve filter clogged with debris common on well water systems educated cx on proper cleaning and Care of this issue tested and inspected for proper use unit now functions Normally
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Bethesda, MD 20817
Julian H.
Job Details:
09/26/2023
GOT HERE unit @ room temp checked pressures low side -28 high side 5 called TL Rick explained everything that has been done agreed of a leak on cabinet @ this point product review team will contact CX
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hanover, PA 17331
Drew B.
Job Details:
09/26/2023
replaced drain pump and recalibrtaed and tested and now checks good. no leaks and operation is successfull.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, MD 21157
Brian R.
Job Details:
09/26/2023
replaced gearcase and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Hanover, PA 17331
Drew B.
Job Details:
09/26/2023
cx complaint that unit is too warm i foudn the damper is not opening and staying open and will just keep clposing.. i foudn good frost pattern and fan oepration will need the following parts and call to reschd when approved.; ordrng 1 WPW10479155 (damper)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
09/26/2023
Replaced control and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSP01
Near Front Royal, VA 22630
Daniel J.
Job Details:
09/26/2023
replaced switch tested confirmed unit is now heating and did not need invertor board returning refund needed for price of invertor
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Fulton, MD 20759
Israel R.
Job Details:
09/26/2023
Got to the home and found that i order the wrong burners they need the front burner Please order the front bunrers.; ordrng 2 WPW10515455 (burnr-head)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, MD 21401
Davonte
Job Details:
09/26/2023
"cx complained unit was leaking from bottom of unit. after inspecting unit couldnt confirm cx complaint. ran diag cycle, didnt get any erroe codes. after diag wash cycle completed. i ran a quick wash cycle to see if unit would leak from the drain hose or underneath. unit never leaked. cx paid 120$ for service call."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hartfield, VA 23071
Lucas R.
Job Details:
09/26/2023
"cx complaint unit not starting, checked unit found f9e1 drain code, water in unit, drain pump circuit open, lbu-bkw wires, extracted water, found open wire to pump, repaired wire to get unit operational, ordering harness. expart; ordrng 1 W11643701 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Front Royal, VA 22630
Daniel J.
Job Details:
09/26/2023
per notes installed new wire harness failed connections at drain pump and float switch tested after water filling wash motor moving water and drain
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05L
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/26/2023
"Unit with no LED on compressor start device, replaced Orion board compressor has power but will not start will need compressor and start device replaced; ordrng 1 W11578031 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Woodbridge, VA 22191
Demonte S.
Job Details:
09/26/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing Food. Ran Service Diagnostics on the unit. Ran Service Test 9 - Damper Control Test. Damper is not closing when you exit the Test. Installed the Damper Control . Tested the unit again Damper Control is closing. If the cx calls back order the Main Control Board = W11566851. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Colonial Heights, VA 23834
John P.
Job Details:
09/26/2023
Installed compressor and evap pressure tested and held for 15 minutes vacuumed charged tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz00
Near Hanover, PA 17331
Drew B.
Job Details:
09/26/2023
replaced valve and icemaker unit checks good
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH6
Near Louisa, VA 23093
Kyle A.
Job Details:
09/26/2023
"Cx complaint of unit venting to much heat at the top of the door. Did confirm melting of the trim causing door to not be secure, causing unit to vent heat. Also found unit hinges not pulling the door shut and gasket is not sealing with the door. Ordering trim,hinges,and door seal.; ordrng 1 WPW10335331 (Trim) and 2 WPW10440013 (Hinges)s and 1 W11562931 (Door gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
09/26/2023
"Cx complaint, gas smell from the unit during bake cycling, used a gas sniffer to locate the leak at the regulator. Unit needs regulator and oven-burner, repair estiamte total : $450.71 Cx is contacting Whirlpool in reference to the unit, advised repair estimate for 30 days, cx agreed.; ordrng 1 W11449506 (regulator) and 1 WP9758078 (burnr-oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlottesville, VA 22903
Eric F.
Job Details:
09/26/2023
"Confirmed cx complaint unit functions audible. Checked unit, noises are intrinsic to the units function and not outside of standard operating range. Cx had a 20 year old built in previously and the unit was much quieter. Advised cx on unit function, documented call with techline."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bel Air, MD 21014
Neil H.
Job Details:
09/26/2023
CX COMPLAINT THE TOP RC LIGHTS AND FC DIM LR LED IN CEILING NEEDED THE RC GASKETS FRAYED AND THE ICE BIN TEETH LOOSE AND ICE DOOR GASKETS NOT SEALING; ordrng 2 W10846057 (Whirlpool Refrigerator Door Gasket)s and 1 WPW10549590 (door-ice) and 1 WPW10347093 (Whirlpool Refrigerator Ice Container) and 1 W11462342 (Whirlpool Refrigerator LED Light Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
09/26/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhw06
Near Milton, DE 19968
Michael E.
Job Details:
09/26/2023
"45 degrees in FC and 52 in RC. Amp draw at 0.38. Documented evapo in pics. With UV light i only found a few specs under condenser fan and some on sides of a precooler line in drain pan. Per TF, leaving unit unplugged to protect compressor. Also ordering compressor, evap, precooler, coupler and dye drier. 3 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11644054 (precooler) and 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20814
Brian F.
Job Details:
09/26/2023
"Cx states unit not washing dishes, ran service test, motor is very weak. Cx had ordered just motor, would need hose clamps. Cx is going to return motor, ordering sump assembly.; ordrng 1 W10805015 (sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
09/26/2023
"Cx complaint, dishes not clening, error codes : FA-E2 vent wax motor fault F7-E1 single speed wash motor F9-E1 drain motor fault, veriifed all vac voltages. Ordering parts to complete the repair, advised cx direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed. 2 parts on order.; ordrng 1 W11460945 (pump-motor) and 1 W11649995 (wax-vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Annandale, VA 22003
Christian C.
Job Details:
09/26/2023
"Cx complaint unit is not cooling. Inspected unit tested temps in FC section avg 45 and RC section avg 55. When compressor is running unit is pulling 1.32 amps. Surface temp of compressor is at 144F. Ordering compressor, drier, and coupler. SS repair 2 count. Cx paid for service call.; ordrng 1 WPW10143759 (drier) and 1 W10507884 (compressor) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Powhatan, VA 23139
Joseph D.
Job Details:
09/26/2023
customer complaint of unit rattling during spin confirmed complaint found bolt to rotor have fallen out applied loctite and tighten bolt and unit now working properly
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
09/26/2023
Installed new gasket. All check ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4709AWB1
Near Fairfax, VA 22031
Jason A.
Job Details:
09/26/2023
CX complaint DW selections are not repsonding. Replaced console & run test wash. Display test all LEDs active. Test all buttons work. Run test wash Unit completed test > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Richmond, VA 23235
Chris B.
Job Details:
09/26/2023
cx comp unit leaks from front right corner insp unit found dent in tub near left door hinge ordering tub to complete repair; ordrng 1 W11409865 (tub)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
09/26/2023
Customers complaint is leaking at the bottom right corner of the door. Found water is getting through the door gasket. NTO gasket.; ordrng 1 W11483553 (gasket)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lorton, VA 22079
Demonte S.
Job Details:
09/26/2023
"Inspected the unit. Found that the cx is saying that the Dryer is making a lot of noise while in use. Checked the Blower Fan Section. Blower Fan isn't hitting anything. I then checked the Drum Section. Found that the Felt to the Front Door Panel is cought around the Drum. Unit will need the Felt Clips , Felt Pad & Drum Bearings. (Advised the cx to not use the unit until repaired . Left unit unplugged.) Please see Sd Pictures of note on Tyc if needed.; ordrng 1 W11035878 (Whirlpool Dryer Drum Front Bearing Seal) and 1 279220 (Whirlpool Clip, Felt Pad) and 1 279441 (Whirlpool Dryer Drum Front Bearing)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Chesapeake, VA 23322
Austin D.
Job Details:
09/26/2023
replaced the fan motor. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longs, SC 29568
Paul F.
Job Details:
09/26/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HP500
Near Haymarket, VA 20169
Ezra M.
Job Details:
09/26/2023
"right rc door gasket failed, ordering door gasket. also has moisture on ice ice maker fascia, heater failed. ordering ice maker fascia; ordrng 1 W10407212 (gasket-fip) and 1 W11637688 (ice maker fascia)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fallston, MD 21047
Neil H.
Job Details:
09/26/2023
CX COMPLAINT UNIT MAKING NOISE AFTER RUNNING AFTER RUNNING A WHILE NEW BLOWER WHEEL NEEDED; ordrng 1 W11549461 (Whirlpool Dryer Drive Motor) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Myrtle Beach, SC 29577
Jason T.
Job Details:
09/26/2023
"Cx complaint, frost collecting on the liner in the freezer cabinet, found several air gaps at the door-hinges allowing warm air to migrate into the liner and frost the freezer. Installed washers from van stock to shim-align the doors for a tight gasket cabinet seal, verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 4 WP487576 (washer JT VS)s and 2 WP489467 (washer JT VS)s and 1 WP488881 (washer JT VS) and 1 WP487802 (washer JT VS), used 4 WP487576 (WASHER), 2 WP489467 (WASHER), 1 WP488881 (WASHER), and 1 WP487802 (WASHER) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Shermans Dale, PA 17090
Fred G.
Job Details:
09/26/2023
cx complaint noise when unit is running. inspected unit and found filter/dryer was rubbing on suction line. was able to bend dryer out of the way and found unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Richmond, VA 23221
Chris B.
Job Details:
09/26/2023
cx comp unit will randomly start beeping insp unit found unit extremly hard to gert into diag mode apon entry can only pull 1 code f1e2 control software issue ordering control and ui to complete repair; ordrng 1 W11165145 (ui) and 1 W11120155 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Myrtle Beach, SC 29577
Jason T.
Job Details:
09/26/2023
"Cx complaint, no ice production, ran factory diagnostics, found icemaker sfuck in harvest mode. Tested all circuits, found heater wire harness for the icemaker backed out, repaired the harness connection. Ran factory test to verify all unit functions, verified icemaker fill-harvest...working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Fairfax, VA 22030
Jason A.
Job Details:
09/26/2023
Update MS - - - CX complaint DRYER noise - squeaking. replaced locked up roller. See SDpics. Tested dryer with load & noise level normal after 5minutes > JJ
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Richmond, VA 23220
Chris B.
Job Details:
09/26/2023
cx comp unit conf fan consatnly run insp unit conf cx c omp found no errors stored found constant voltage to fans found relay stuck on control will need W10876298 collected 120 sc 221.52 part 15 ship 13.29 tax cx paid 369.81 check cx owes 150 labor total to be collected 519.81 t; ordrng 1 W10876298 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Little River, SC 29566
Paul F.
Job Details:
09/26/2023
CUstomers complaint is door open light and chime go off randomly. They have to hit the freezer door handle to get it to stop. Found the freezer door was just barely hitting the door switch. Applied the plastic square shim to the door and it fixed the issue.; used 1 2177331 (plastic square VS/PF) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
09/26/2023
Cx complaint of units dispenser not opening. Did confirm after several tests. Ordering dispenser.; ordrng 1 W11412300 (Dispenser)
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
09/26/2023
"Cx complaint unit randomly beeps, indicator lights blink and cycle doesn't start. Everything goes back to normal by resetting the power. Ran diag, no errors. Power supply and UI connections ok. No water in drip pan. Ordering console W11579550; ordrng 1 W11579550 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Surfside Beach, SC 29575
Jason T.
Job Details:
09/26/2023
"Cx complaint, loud chattering noises during cooling-freezing...found air damper control causing the issue. Installed damper control from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10479155 (control JT VS), used 1 WPW10479155 (CONTROL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burtonsville, MD 20866
Israel R.
Job Details:
09/26/2023
installed rack ajusters .tested rack and slides back and fourth normal . unit is back to normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Potomac, MD 20854
Roberto I.
Job Details:
09/26/2023
"Cx complaint icemaker ice level arm broke.Confirmed complaint, replaced icemaker, cx provided part. Ran test 120 ok (PA) and test 97, water fill on. Colected $165 with check"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Little River, SC 29566
Paul F.
Job Details:
09/26/2023
Customer complaint is the door closes tighter on one side then the other. Found it was just the gasket was a bit compressed on one side then the other. Found door is sealing fine on both sides though. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD22SFXHS03
Near Mercersburg, PA 17236
Andrew S.
Job Details:
09/26/2023
Per previous diag I was able to access and replace the upper and lower door cam. I then tested the door and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near West River, MD 20778
Davonte
Job Details:
09/26/2023
"cx complained unit had ice build up in rc side, confirmed cx complaint. unit had block of ice covering the evap cover, causing ice to form in middle rc drawer. unit with need evap harness , along with fan motor; ordrng 1 WPW10277799 (harness) and 1 W10633627 (fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Little River, SC 29566
Paul F.
Job Details:
09/26/2023
Installed new mulliun. All check ok.
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS2
Near Fairfield, PA 17320
Andrew S.
Job Details:
09/26/2023
Per previous diag I was able to access and replace the flame spreader for the RF burner. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hudgins, VA 23076
Lucas R.
Job Details:
09/26/2023
"replaced timer and knob, tested, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Little River, SC 29566
Paul F.
Job Details:
09/26/2023
Customers complaint is cooling issues in the FF section. Found good temps in the freezer but temps in the FF section was in the high 40's. Had decent airflow at the damper vent. NTO controls.; ordrng 1 W11380595 (diffuser) and 1 W11546690 (control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Annapolis, MD 21401
Davonte
Job Details:
09/26/2023
cx complained unit was taking longer dry times in order for clothes to dry. unit is getting heat as should. cx stated vents were cleaned. replaced cycling thermostat. advised cx to call back if his still having issues with unit
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Baltimore, MD 21210
Shane M.
Job Details:
09/26/2023
"installed UI, no power to unit still, called techline did abunch checking on control, advised to replaced control & UI.; ordrng 1 W11385634 (board) and 1 w11492297 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
09/26/2023
"Cx complaint, not cooling-freezing properly, found evap covered in ice-frost...removed with a steamer. Tested all circuits, found open defrost heater circuit causing the issue, installed heater assembly from van stock. Verified all unit functions, proper air flow, cooling-freezing, working as designed.; ordrng 1 W11650661 (HEATER ASSEMBLY JT VS), used 1 W11650661 (HEATER ASSEMBLY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Beaverdam, VA 23015
Thomas B.
Job Details:
09/26/2023
Cx complaint unit is not working properly inspected unit removed and replaced the door seal tested and inspected for proper use unit now functions Normally
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, VA 23220
Chris B.
Job Details:
09/26/2023
replaced ordered parts tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Conway, SC 29527
Jason T.
Job Details:
09/26/2023
"Installed lid lock, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Fairfield, PA 17320
Andrew S.
Job Details:
09/26/2023
Cx complaint is that the unit is giving an F9E1 error code and gets stuck on 54 minutes in a quick wash cycle. Upon arrival I found that the unit has an F9E1 and FAE2. I cleared the error codes and ran the diag test. I found that the unit completed the drain cycle but not all of the water was drained out. I manually drained the unit and found that the water is just trickling into the pipes. I inspected the drain system and found that the unit was installed and connected the the old existing drain tubing which is black rubber. I found that the old existing drain hoses have a restriction in them causing to drain slowly. I informed the cx that the installer or a plumber would need to inspect/ replace the old rubber hoses. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Moseley, VA 23120
Joseph D.
Job Details:
09/26/2023
"Cx complaint, unit with uneven door gap and air leak, replaced freezer door brackets and unit sealing properly and door straight"
We serviced a
KITCHENAID OVEN
Model KEBS207SSS02
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
09/26/2023
Installed new glass. All check ok.
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Hanover, PA 17331
Drew B.
Job Details:
09/26/2023
cx complaint that unit is making beeping sound. and infromed the cx that unit is running and not making smell and when running no noise.. called MR.. non issue and unit is funcitonal.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Westminster, MD 21157
Brian R.
Job Details:
09/26/2023
cx complaint is a knocking or rattle sound when drum spins. took front off to rind a rock in felt. removed and tested and she said its quiet now. units O-O-W and she will pay 120 service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gettysburg, PA 17325
Andrew S.
Job Details:
09/26/2023
Cx complaint is that the agitator is not staying on the wash plate. Upon arrival I found that the wash plate and agitator have both failed and are not able to latch together. I am ordering the tower and washplate. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11510461 (Wash Plate) and 1 W11614636 (Removable Agitator)
We serviced a
MAYTAG UNKNOWN
Model MEDE300VW1
Near Westminster, MD 21158
Brian R.
Job Details:
09/26/2023
cx complaint is unit wont dry or get hot. started a normal cycle and let run a few min and no heat. ran a timed dry a bit to check as well. no heat on timed dry.found element bad. unit willl need element replaced. went over unit with her. went ahead and reschedule as its almost 2 weeks out while waiting for ok to hold a spot.; ordrng 1 WP8544771 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Farmville, VA 23901
Kyle A.
Job Details:
09/26/2023
Units compressor is pulling high wattd and is sometime blowing overload. Will need to replace compressor again.. will repressurize unit with nitro to confirm no leak. Ordering evap just it case.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11578004 (Evap) and 1 2cntss (2cnt ss)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Richmond, VA 23223
Chris B.
Job Details:
09/26/2023
replaced console tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Dover, PA 17315
Drew B.
Job Details:
09/26/2023
Cx complaint that unit is barely cooling the fc section i foudn the bottom ring of evap to be frpsted rest completley bare will need ss tech and repair for service 3 coutn cx paid check and rest covered. call to reschd; ordrng 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11580057 (compressor) and 1 W11386791 (suction tube) and 1 3COUTN (3 VOUTN) and 1 SSTCH (S TCH)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Abingdon, MD 21009
Neil H.
Job Details:
09/26/2023
DRUM CRACKED ORDERING NEW DRUM CX WILL CALL THEN COMES IN; ordrng 1 W10545923 (drum)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
09/26/2023
"Removed and replaced the rotor, stator, and slider tested and inspected for proper use unit now functions Normally"