Service History 182 - VIA Appliance

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/26/2023

"Cx states light on oven knob won't turn off, burners not lighting properly. Inspected and confirmed center knob led's won't turn off, powered off unit at breaker, powered back on, knob led's now working properly. Tested burners, all burners are lighting properly. Unit is working properly. Sent safety report to Wpl"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 09/26/2023

CX COMPLAINT THE UNIT IS SHUTTING OFF AND ON RAN DIA AND UNIT PASSED ALL COMPONENT TESTS BUT THE PANEL IS GOING ON AND OFF PANEL IS NLA WILL RESEARCH AND REACH OUT TO CX IF FOUND BUT UNIT IS FROM 2006 $120 COLLECTED; ordrng 1 2302913 (PANEL)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, Virginia 23602

Orbie

Job Details: 09/26/2023

"cx complaint unit not making ice. checked unit. 38.3*F in RC, -0.9*F FC. test 56 E0. test 57 01. test 45 heard valve humming but not dispensing water. unit needs a water valve. cx paid in full, ordering water valve. spoke to megan at office to schedule on myself for friday end of day.; ordrng 1 WPW10341329 (water valve assy)"

We serviced a

WHIRLPOOL OVEN

Model n/a

Near Crofton, Maryland 21114

Davonte

Job Details: 09/26/2023

"cx complained units bottom oven wasnt working as should. inspected unit and confirmed cx complaint. unit isnt heating up, did further inspection and notice that the ignitor wasnt coming on. unit will need new ignitor. cx paid in full.; ordrng 1 WPW10324738 (igniter)"

We serviced a

WHIRLPOOL DRYER

Model MEDB955FW0

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/26/2023

"Cx states loud noise during cycle. Started timed dry cycle, not hearing any abnormal noises, tested with and without load in drum, maybe cx was hearing their dryer balls. Unit is working properly."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Fulton, Maryland 20759

Israel R.

Job Details: 09/26/2023

Customer complaint is that oven doesnt stay at temp. I tested temps and the unit is not reaching 350 and is not keepping temp. I instlaled new temp sensor and did not work. Ordering control. Unit is sparking good.; ordrng 1 W11620673 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 09/26/2023

Heater and harness and thermistor replaced. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 09/26/2023

"Customer complaint is that the unit would count down as it starting, but will not start. Unit tested and found error code F2E1. Started test cycle and the cycle started. Start key is advancing the cycle. Test cycle ran properly. Tried to start a normal cycle and the cycle started with no issues. All keys are working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Hanover, Maryland 21076

Marc M.

Job Details: 09/26/2023

installed compressor drier and rc evap and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 134a and tested. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 09/26/2023

cx complaint unit not entering high speed spin and makes a very loud noise while attempting to. inspected unit and found error f7e7 saved in diag. cleared code and ran auto test cycle. during agitate unit sounded as tho it was not agitating fully. unit will need parts.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/26/2023

"Replaced parts. Cx had new complaint, icemaker stopped working. Ran test 44, icemaker didn't harvest and the display showed 2-3 error. No power to the icemaker, find a broken wire near the bottom hinge. Temporarily repaired the wire but the unit needs a new freezer door. **2TECH**. Cx agreed to pay $90 for 2nd tech on the return visit; ordrng 1 LW10755680 (freezer door) and 1 2nd tech"

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/26/2023

Replaced part. Tested the mw and ran a 350 bake cycle. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/26/2023

"upon arrival door severely warped, slides, brackets and gasket checked good, replaced door and added foam gaskets between door and gasket to allow better seal, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket lr/vs)s, used 2 W11159728 (GASKET lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 09/26/2023

cx complaint cosmetic damage. sxs fc door. replaced with parts sent to cx. unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, Virginia 20148

Simon

Job Details: 09/26/2023

CX comlaints wall oven microwave display partial display.Inspected unit and found that ui not responding .unit need UI interface and antenna.ordered ui and antenna.SZ; ordrng 1 W11600630 (user interface) and 1 W11537624 (antenna)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, Maryland 20905

Israel R.

Job Details: 09/26/2023

Installed new drain tube. tested unit is back to normal operations.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brookeville, Maryland 20833

Israel R.

Job Details: 09/26/2023

costomer complained the control panel was dented on delivery .part was delevered to cutomers house . installed and checked range is back to normal working operation.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/26/2023

"Cx complaint keys not responding.Confirmed no one kay responding and no sound from key. Display and indicater lights working. Door wiring connections ok, power supply ok. Quoted repair 477.16 with $110 labor for door assy W11196131 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11196131 (door assy)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gaithersburg, Maryland 20882

Israel R.

Job Details: 09/26/2023

"costomer complains loud squeeking noise at low speed.the drain pump is noisey.ran diagnostic test and we heard noises knocking and squeeking from the gear case .unit needs gear csse and shifter .also found the door noit closing correctly the hinges are failing not sitting correct.ordering gearcase, slider , drain pump and left and right hinges.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11396717 (Drain pump) and 1 W11551369 (Hinges) and 1 W11551376 (Hinges)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Perry Hall, Maryland 21128

Alexander D.

Job Details: 09/26/2023

cx complaint unit making high pitched noise while compressor is running. maintenance tried explaining to tenant multiple times that noise is normal but tenant is adament that it is not. inspected unit. verified noise is normal sound of compressor running. advised cx that whirlpool had to switch refrigerants to r600a and redesign the compressors to work on new refrigerant and the newer compressors tend to run a little noisier. unit is operating as designed at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near La Plata, Maryland 20646

Shane B.

Job Details: 09/26/2023

"cx complaint is the unit not cleaning dishes or draining. checked for codes and found F8E2 drain motor issue, F7E1 no heat. cleared codes, ran service cycle. unit filled and washed but spray arms are not spinning. unit had a lot of suds. added vinegar to get rid of suds. unit is filled to correct level. wash motor was replaced a few months ago. ordering spray arms, manifold and drain pump. schedule when appoved, when parts are available.; ordrng 1 WPW10319027 (spray arm) and 1 WPW10317197 (upper spray arm) and 1 WPW10340683 (manifold) and 1 W10876537 (drain pump)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/26/2023

"Cx states unit still not making ice. Inspected, ice bin empty, ice in mold, FC temps 0*. Moved ejector fingers to 12 0'clock, waited 2 minutes, IM began harvesting, IM harvested and filled properly. Called tech line, tested door switches, bin optics, rep recommended replacing bin optics; ordrng 1 W11629974 (bin optics)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, Maryland 21044

Marc M.

Job Details: 09/26/2023

"cx complaint unit making noise during cycle. inspected unit and found that the condenser fan, compressor, evap fan are all running presently. unit has the damper in open position. temps are normal. cannot yet replicate the issue, cx states it hasnt happened since sunday. will try proactively to order parts based on cx description and previous tech findings.; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11458267 (condenser fan blade)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Laytonsville, Maryland 20882

Israel R.

Job Details: 09/26/2023

Customer complaint unit is not turning on. I tested power and the oulet is not gettign 120. Went to check on the breaker and the breaker was popped. Reset breaker. The breker popped off again. I then replaced the power suplply and control. Now the unit is turning on and staying on. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Brandywine, Maryland 20613

Shane B.

Job Details: 09/26/2023

cx complaint is the unit not making ice. when i arrived the bin was empty and the arm was jammed with cubes. the cubes were bridged. i removed ice and IM began cycling and filled properly. i adjusted fill height slightly to help cubes come out seperatly.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Reisterstown, Maryland 21136

Justin S.

Job Details: 09/26/2023

CX complaint not sure if spin cycle is going like it should. Drier vent was clogged. Using test kit p/n: W11224254. Tag remained hanging. Disconnected drier vent tube and tag fell off. CX wi9ll have to clean exhaust vent

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Rockville, Maryland 20850

Roberto I.

Job Details: 09/26/2023

"Cx complaint unit not responding.Tested unit, found indicator light on UI randomly turning on and off, display turning on and off by itself and knob not responding. Stacked unit. quoted repair $572.92, with $110 labor and $90 2nd tech for UI (W10911042) replacement. Cx needs more time to make a decision. **2 TECH** (stacked unit). Collected $120; ordrng 1 W10911042 (UI) and 1 2nd tech"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/26/2023

"replaced heater, tested for leaks, unit stored f7e1 motor code, advised cx if problems persist contact maytag for PAD."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 09/26/2023

Customer complaint is that the cooktop surface is scratched up and the drawer is unstable Found that the drawer glides were not engaged with the frame. Drawer reinstalled and is working properly. Visual inspection confirmed damage to the cooktop. Ordering cooktop.; ordrng 1 W11178791 (cooktop)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/26/2023

"Picked up data loggers. Confirmed fc doesn't close fully after opening fully, installed new tracks, tested, door now closing properly. There were 2 tracks per box, left 2nd set in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gainesville, Virginia 20155

Ezra M.

Job Details: 09/26/2023

"replaced and tested ice chute, working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY04

Near Laurel, Maryland 20708

Emmanuel R.

Job Details: 09/26/2023

"Cs unit is leaking water confirmed complaint. I found the fitting on the bottoms left hand corner is leaking. Ordering fitting, i was looking for 90degrees 1/4 to 5/16 but cant find one. We will have reroute the water lines and install a straight fitting.; ordrng 1 WP4373559 (fitting)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Hybla Valley, Virginia 22306

Tanner B.

Job Details: 09/26/2023

"Installed new compressor and refilled unit. Allow 24hrs too cool . Job complete; ordrng 2 w11504416 (BT/VS)s and 2 W11506635 (BT/VS)s, used 2 w11504416 (coupler), and 2 W11506635 (COUPLER) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, Maryland 20613

Shane B.

Job Details: 09/26/2023

installed ordered part and restoed power. keypad is working. ran each oven. unit is working as designed.

We serviced a

MAYTAG FREEZER

Model MRT311FFFE01

Near Edgewood, Maryland 21040

Alexander D.

Job Details: 09/26/2023

"cx complaint unit not cooling at all now. inspected unit and verified complaint. lights inside come on but no light on the control box and nothing running. tried holding button, nothing. tried cycling power, no change. control is getting 120v. ordering control box. call cx to schedule return visit once we have eta on part; ordrng 1 W11613298 (control box)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 09/26/2023

"Cx complaint is drain not turning off. Tested inspected and verfied complaint., Verifed pressure hose not pinched or kinked and clear of obstructions. Replaced pressure hose from pre idf and issue persisted. Ordering control to correct issue. Rescheduled for 10/2/23.; ordrng 1 W11616491 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Richmond, Virginia 23224

Chris B.

Job Details: 09/26/2023

cx comp unit will satte close door insp unit conf cx c omp found strike is engaing latch and latch wires seated at control unit will need latch nd control to complete repair; ordrng 1 W11394572 (latch) and 1 W11621183 (control)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 09/26/2023

cx complaint the unit is not dryig. checked the unit and found that the tco was open. replaced the tco and tested operation. unit is running as designed. recommned getting the exhausts cleared if dryer issues are still ocuring. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 09/26/2023

CX complaint: stuck trying to drain. Tested and verified complaint. F9E1 error code. Drain is clear and hose unobstructed. Pressure switch hose looks to be in good working order. I corrected level legs. Then i went over detergent use with CX. Unit is now working proeprly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Culpeper, Virginia 22701

Danny R.

Job Details: 09/26/2023

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Great Mills, Maryland 20634

David J.

Job Details: 09/26/2023

"Customer complaint unit makes loud noise when spinning or agitating after previous tech visit. He had found this unit need a new gear case replacement arrived today and verified complaint disassembled unit and remove power. Replaced parts ordered by previous tech tested unit and recalibrated with customer unit is now working as designed job complete ; ordrng 1 W11239857 (Belt), used 1 W11239857 (Belt) from stock"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ0

Near Clinton, Maryland 20735

Shane B.

Job Details: 09/26/2023

"cx complaint is the unit shutting off, being completly dead. cx said they used the unit. it worked properly then lost power. i unplugged unit. found fuse was blown. replaced with VS part. i found door switch was not in correct position. replaced both interlocks with preIDed parts and restored power. unit powered on and heated properly. unit is working as designed.; ordrng 1 W10138793 (fuse VS SB), used 1 W10138793 (FUSE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Lexington Park, Maryland 20653

David J.

Job Details: 09/26/2023

F4e4 l2 line voltage F4e3 restricted air flow F4e1 heater relay F2e1 stuck key Customer complaint unit is not starting. Inspected unit and verified complaint. Found 4 codes above. Ohmed out thermal fuse and was in 0.00. Inspected control and found motor relay blown on back of board. Unit needs new control board for return visit. Cx will let us know within 30 days and cx paid 120.00 for service call; ordrng 1 WPW10654005 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, Virginia 22032

Jason A.

Job Details: 09/26/2023

CX complaint FRIDGE water dispense stops working or slow. Found unit RC set to 37 & FC +3. Water is dispensing but slow & increases as more water is dispensed & ice block is melted. Insulate reservoir covering it completely. Calibrate measured fill. Set RC to 38. Advised CX to increase to 39 if issue returns > JJ

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 09/26/2023

"the client complains that when he open the oven door the glass broke, inspected unit. door handle is fine nothing is loose. looks like the door frame was defective .. order door glass assy; ordrng 1 WPW10634271 (glass-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 09/26/2023

"Cx complains that the unit not cooling properly, inspected unit, the Fc temp read 24 degrees,Rc temp 41.. the evaporator fan motor not working, good frost pattern, no power on evaporato connector, all connections on main board, cks ok.. replaced board. reset power, fan works fine."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 09/26/2023

Cx complaint is unit shutting off mid cycle. Found the unit working as designed with no error codes. Informed cx why they might be experiencing these issues and what to do to resolve them. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Bowie, Maryland 20716

Leon

Job Details: 09/26/2023

"cx complaint that unit is leaking in the tub after each wash cycle, inspected unit to see water leaking from inlet valve into the tub, ordering inlet valve; ordrng 1 FSPW11210459 (water inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 09/26/2023

"Cx complaint unit is not working properly inspected unit found handle loose tightened up also the freezer is overfrozen at the evap ordering the fan motor, thermistor and harness ordering parts ; ordrng 1 WPW10384183 (thermistor) and 1 W11559968 (Fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11650660 (Harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Baltimore, Maryland 21239

Shane M.

Job Details: 09/26/2023

"cx complaint the unit isnt powering on. found float switch fill with water, found unit not properly installed to cabient. unit was leaning forward towards door. adjusted front door to make unit lean back. advised cx she will need unit properly mounted to cabient. unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Silver Spring, Maryland 20904

Emmanuel R.

Job Details: 09/26/2023

"Cs hinge on rc door has a frayed screw, confirmed complaint. I wanted to try to extarct the screw that frayed inside the door hinge but my extractor is too short, will need to remove the door to access the screw. Also the screw neeeded is the wrong one that tribles shows T20 screw, W11189635 not the correct screw, Double labor Auth 2x labor. We need to send this to parts research and locate that screw. Ordering door incase the screw doesnt extract.; ordrng 2 W11189635 (screw not the correct screw)s and 1 W10800806 (dor-fip)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, Delaware 19945

Frederick R.

Job Details: 09/26/2023

Arrived at CX home. Met project mngr Austin. CX was not there. Upon inspection I found no error codes. Had unit running for over 30 mins and wash motor was working fine. The only thing I found was whet seems to be a weeks drain pump. Checked and verified disposal punchout was removed. Checked drainage system and did have a week flow into bucket. replaced pump per prior diagnosis. Tested unit 3 more times and no issues. Austin was there to witness everything. Left unit to run for an hour and he is going to come back and check for error codes. If there are now he will just cancel cycle. Unit upon departure is working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MEDE200XW1

Near Fairfax, Virginia 22032

Jason A.

Job Details: 09/26/2023

CX complaint DRYER runs drum spins but no heat. Found element open & insepected heating components are all good. Test dryer heats & check good airflow > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 09/26/2023

Cx complaint unit is not working properly inspected cx states unit will not stop running unit ran for 6 hours straight at one point. unit removed and replaced the control tested and inspected for proper use unit now functions Normally.

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 09/26/2023

"Cx complained the unit did not dry. Inspected the unit and found that the unit did not start and there are missing digits. The belt was broken. Tested the belt switch and the thermal fuse and the both operate correctly. The drum hits the sides which makes for a tight spin. Unit needs new console, sides and belt; ordrng 1 W11233548 (panel left) and 1 W11310043 (panel right) and 1 661570V (belt) and 1 W11583883 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/26/2023

"cx complaint is the same as before, unit displays F8E1 error. checked for codes and found F8E1, F8E6. cleared codes and ran hot and cold valve. both have good flow. ran service cycle. unit completed cycle with no issues. inspected control board and blow through pressure hose, it is not clogged. ran calibration. ran water level pressure sensor check. valve increased as unit filled, pressure sensor is working. started a quick wash, unit filled and washed. called techline to document. they advised replacing pressure hose to be safe. orderign lower harness. scheudle when available.; ordrng 1 W11568984 (lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EBS00

Near Westminster, Maryland 21157

Brian R.

Job Details: 09/26/2023

cx complaint is ice bin gets stuck. said he left door open one day to thaw maybe and bin was able to slide in and out and next day it was stuck. units O-O-W and he knows. checked over unit. was able to heat and free rail and dry and lube as well. unit checks. job complete.

We serviced a

MAYTAG COOKTOP

Model MER8800FZ5

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 09/26/2023

As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Gambrills, Maryland 21054

Davonte

Job Details: 09/26/2023

cx complained unit was giving f8e4 error code. confirmed cx complaint. also got f7e1 wash motor failure error code. ran diag test to check for any leaks. unit didnt leak. unit will need a new sump. only 2 in stock; ordrng 1 W11443104 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 09/26/2023

CX complaint is IM not working. Inspected/tested and found the power wire for IM had been severed. Replaced IM with new harness andtested. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 09/26/2023

Cx complained of long vent times. Inspected the unit and found that the unit is in a salon sitting next to another dryer. They each have their own vent but join into one further down and there is a blockage because the air and moisture enter into the dryer next to it. Cx needs duct work. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/26/2023

installed ordered parts and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model LSR5132PQ4

Near Baltimore, Maryland 21206

Shane M.

Job Details: 09/26/2023

"cx complaint the unit isnt washing cloths properly. leaving smell & isnt seem cleaned. tested unit, found timer is shutting on & off, i can hold timer to side and timer doesnt make a buzzing noise & isnt turning off, found size load switch destroyed, panel destroyed where size switch sits, found hot water hose about exploded due old age, i also found completely clogged. drained sock. timer available but no other parts are NLA"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 09/26/2023

"Cx complaint is that the unit is to warm in the RC and is still making ice intermittently and the ice is melting. Upon arrival I found that the the ice in the bin is wet and water is dripping from the ice dispenser. I ran test 56 and found an E5. I then ran test 57 and 45 and the ice maker harvested and filled. I checked temps in the FC and found it to be 0 Deg. Rc 48 Deg, ice maker 19 Deg and ice bin 26 Deg. I then ran test 3 and found that both evap fans are functioning as intended. I then ran test 36 and found that the icebox fan is pulsing for up to 30 seconds and then runs at full speed. I called TL and informed them of my findings. I checked for air leaks and found none. I am ordering the Ice box fan. I was able to set the return 9/29; ordrng 1 W10846539 (Ice bax fan)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/26/2023

"cx complaint unit not completing cycle, checked unit found f8e1 fill code, 120 vac to co;d valve, valve not opening, replaced valve, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 09/26/2023

"verified compressor failed. replaced compressor, vacuumed to -29 for 20 mins, no leak. filled with r600, verified stable pressures, good amp draw and unit cooling."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, Maryland 20904

Emmanuel R.

Job Details: 09/26/2023

"Cs top rack binding and rack guard not holding. Confirmed complaint. I found the top rack guard clip is deformed and wont stay secured, also found the door gasket not sealing and catching the rack causing it to be pulled off. ordering gasket and guard.; ordrng 1 W10919676 (guard) and 1 W11177741 (door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, Maryland 20903

Emmanuel R.

Job Details: 09/26/2023

"Replaced both upper and lower rack, unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 09/26/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher will not power on. Checked power at the Terminal Block. Terminal Block has melted to a thermal event. Power Cord and Terminal Block are damaged due to this. Unit will need the Main Control Board, Terminal Block & Power Cord. ; ordrng 1 W11365011 (CORD-POWER) and 1 W11410066 (Whirlpool Dishwasher Control Board) and 1 W11573809 (TERM-BLOCK)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, Maryland 21797

Ricardo S.

Job Details: 09/26/2023

"Cx complains about an error code f8e4 inspected unit, the drip pan is full of water, water level cks ok, ran normal cycle, the motor works fine for 2 min.. then the motor makes a humming noise, the motor won't pump the water into the spray arms.. order sump assy; ordrng 1 w11460946 (sump/pump)"

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Edenton, North Carolina 27932

Branden R.

Job Details: 09/26/2023

"cx complaint unit ripping clothes , checked unit and found all major componets good advised cx to leave unit on max fill cx vary unhappy with unit advised unit is still not working . all major componets checked good and advised cx there are no parts that need to be changed . cx unhappy with unit ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 09/26/2023

Cx complained the unit would freeze veggies in the drawer on the right and would not dispense water. Inspected the unit and found air leak around the damper cover on the right side which would cause the freezing on that side and freeze the reservoir. Temporarily sealed the air leak and melted ice in reservoir. Unit needs new damper housing and permagum in place in the temporary fix; ordrng 1 WPW10314204 (housing) and 1 212643 (permagum)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 09/26/2023

replaced the acu and now still operation called TL spoke to Chris and had me check power 120@board. discconnected the J2 the shifgter connector no change no error codes either per TL they wanted to replace lower harness and shifter call to reschd; ordrng 1 W11643701 (lower harness) and 1 W11481722 (shifter) and 1 W11395618 (cap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/26/2023

"cx complaint unit leaking, checked unit found leak at tub BL upper weld, please ship tub directly to cx.; ordrng 1 W11409866 (tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Manchester, Maryland 21102

Brian R.

Job Details: 09/26/2023

cx said she may of got 2 washes out of unit before it started acting up and not draining or running. found code F8E1 and thats it. ran dlms cycle then auto test. unit went through both good. unit lags on cold side. checked hoses and she has a shut off valve issue. advised we will replace valve but she might look into getting water valves on wall checked and replaced as well. part ordered and office will schedule. .; ordrng 1 W11614513 (Dispenser Housing & Inlet Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2400XTPB7

Near Boonsboro, Maryland 21713

Ken M.

Job Details: 09/26/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS06

Near Martinsburg, West Virginia

Ken M.

Job Details: 09/26/2023

Customer complaint is that the door is dented. Visual inspection confirmed dent just under the door badge. Ordering door.; ordrng 1 W11205123 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Centreville, Virginia 20121

Richard B.

Job Details: 09/26/2023

CX complant. Ice in freezer. Inspected unit and found freezer door hits slightly when closing. Adjuusted door heights with pre id washers . Door closing now without hitting freezer liner. Gasket sealing great. Job completed . RB

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP03

Near Westminster, Maryland 21158

Brian R.

Job Details: 09/26/2023

"cx complaint is unit work shut down or power off a times and she has to turn breaker off to reset or something and unit makes a noise at times. units O-O-W and she knows. found codes F2E1 Stuck Shorted Key F2E0 keypad Disconnected F1E4 MW Power Relay F6E0 UI Lost Contact. unit also showed a system update is needed on the screen. tested and checked and went over unit with her. unit shows no entitlements. did update for her. gave cx quote to replace console if update didnt work. shes not happy and said before she has to pay that much on a unit a few years old and she got a Jenn Air as she was told there the best she isnt having it. she will pay service for now.; ordrng 1 W11236885 (Console 1,126.74)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 09/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a rattle noise. Checked the Damper Control. Found cx is saying when Damper is slide is moving it makes a clicking noise. I advised the cx that this normal because it has to lock the Damper Control slide in place. I also leveled the cx because it is rocking when door is opened / closed. Which was causing a rattle noise as well. Unit is working as Designed.

We serviced a

JENNAIR RANGE

Model Jgrp548wp01

Near Springfield, Virginia 22150

Tanner B.

Job Details: 09/26/2023

"unit was on propane, nat gas is now running into home. needs all cooktop and oven orfices .. installed both orfices on lf burner and swaped the reg from lp to NAT .. ordering rest of the orfices.. gas is shut off at meter couldnt test ..; ordrng 1 W10791075 (cr orfice) and 1 W10340424 (rf) and 1 W10819958 (rf low) and 3 W11051480 (lr, cf, rr)s and 1 W10145706 (bake left oven) and 1 W10145715 (bake right oven) and 1 W10145716 (broil right oven)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Woodbine, Maryland 21797

Ricardo S.

Job Details: 09/26/2023

Replaced slides.. Freezer door cks and works fine

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burtonsville, Maryland 20866

Israel R.

Job Details: 09/26/2023

installed control .tested unit and unit back to normal working operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY06

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 09/26/2023

"cx complaint fc door not closing, checked unit, come to find fc door off track/ not closing flush on each side. come to find left side rail not retracting. was only sent with right side slide rail on previous visit. ordering left side slide rail to complete repair.; ordrng 1 WPW10120018 (slide rail (frz))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 09/26/2023

"cx complaint not heat, come to find defective wire set not staying seated due to thermal event, also come to find defective motor, thermal fuse reading open, pts switch reading open, also tco reading open. unit has 242vac supplied to termial with decent airflow, replaced wire set, thermal fuse, tco, motor, and pts switch, tested, unit working as designed.; ordrng 1 279816 (thermal cut off hi(zr v/s))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near West Springfield, Virginia 22152

Tanner B.

Job Details: 09/26/2023

"not cooling properly both sections, found 120vac to fc fan but no operation. needs new fc fan; ordrng 1 W11559968 (fan)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 09/26/2023

CX complaint: door gasket coming apart and long dry times. Air flow test with an electronic air flow tester failed in the red. Door gasket is coming unravelled. Informed CX of venting problem in the house. Ordering door gasket. Scheduled return visit for 10/2 AM; ordrng 1 W10906683 (seal-door) and 1 WPY055980 (adhesive)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 09/26/2023

Upon arrival I did a pressure check and LS reading was 12 in vac which is good. Pulled evap cover and frost pattern only up 5 rungs and 34 deg in FC. Checked thermistor and it read 10.1kohms at 44deg which is good. Pulled drier and installed UV drier. Pressure tested with nitrogen after installed and no leaks. Pressure held. Vac'd down to 30 in and vac held. Filled with 70g of R600a. LS pressure was reading 10-12 in vac. Spoke to JoDann and rescheduled follow up for 10/10 to check pressures and search for any leaks. Before I left the evap was forming a full frost pattern.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Norfolk, Virginia 23502

Carl A.

Job Details: 09/26/2023

replaced control board tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 09/26/2023

"cx complaint the unit is not cooling and showing an error PO. checked the unit and it is on and running. replaced the control incase of an intermitten issue with control. found FC fan motor pulsating and not staying on constantly. therefore, ordering a new fan motor to resovle the issue. called office and we have one in stock. reschedueld for friday.; ordrng 1 W11661931 (fan motor with harness)"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Millsboro, Delaware 19966

Michael E.

Job Details: 09/26/2023

CX complaint: knobs bacame loose. Tested and verified complaint. I found 3 of the knobs do not hold onto the metal piece that connects knob to post. I documented the defect in pics. Replaced knob. Far left and far right knobs needed. Scheduled return visit for 10/5 PM; ordrng 2 W11030413 (knob)s

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Columbia, Maryland 21044

Marc M.

Job Details: 09/26/2023

cx complaint plastic dripping from ceiling of the interior of mw. inspected and found that the wave guide cover is melted and will need to be replaced to avoid contaminating the cx food.; ordrng 1 W11087199 (covr-inlet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, Delaware 19967

Michael E.

Job Details: 09/26/2023

Replaced the FC door as per previous diagnosis. During replacement i found a dent in the door and documented this in pics. Reordering FC door. Cannot reschedule due to direct to CX shipping; ordrng 1 W11561286 (FC door reorder)

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 09/26/2023

Cx complaint unit is not working properly inspected unit found the vent fan assy has failed causing the board to be tricked unit will need new vent fan motor assy. Qouted 196.63 cx paid in full By CC ; ordrng 1 WPW10469574 (vent asm)

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 09/26/2023

"Cx complained the unit shook. Inspected the unit and found it wasn't level. Lowered the front right leg and put a load in, did a drain and spin after it was wet and the unit did nt shake. Showed cx. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Millsboro, Delaware 19966

Michael E.

Job Details: 09/26/2023

Replaced pump and motor as per previous diagnosis. Cleared arror codes and ran diagnostic. zNo new error codes and all functions worked. No leaks. Unit is now working proeprly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Lewes, Delaware 19958

Michael E.

Job Details: 09/26/2023

"CX complaint: unit came with dented front panel. I documented this in pics. Replaced front panel, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Arlington, Virginia 22209

Lloyd B.

Job Details: 09/26/2023

"Cx complained of a leak. Inspected the unit and could not duplicate. Witness say the leak was coming non stop from the filter area. Turned the water on and dispensed water and it did not leak Cycled the valve in step 45 and there was no leak but, the valve may be failing. Unit needs new valve; ordrng 1 WPW10341329 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Annandale, Virginia 22003

Christian C.

Job Details: 09/26/2023

Cx complaint ui does not reset filter. Inspected unit and reset in ui options. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Middletown, Delaware 19709

Taylor F.

Job Details: 09/26/2023

Cx complaint is unit not powering on. Found a loose connection causing power to not get to the control board. Corrected connection and unit is noiw working as designed. Job is complete.

Contact Us

About Us