We serviced a
KITCHENAID REFRIGERATOR
Model KBSF502EPA01
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
09/15/2023
"CX complaint ice overflowing, mullion out of place, right door not closing properly. Inspected unit, found left door too low and mullion going out of guide, right extension arm loose, and IM arm extension out ot place. Raised left door, tightened right hinge extension arm, and reinstalled IM extesion. Unit good to go. Collected $120"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Conway, SC 29527
Jason T.
Job Details:
09/15/2023
"Cx complaint, long dry times...tested all circuits and wiring, found loose motor harness connection for the heater circuit. Removed and repaired the harness, verified 120 vac to the heater circuit, cycle temperature tested at 140 degrees...unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Chris B.
Job Details:
09/15/2023
cx comp unit upper spray arm will not stay on tube replaced upper spray arm tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
09/15/2023
Customers complaint us water leaking from the icemaker. Found fill tube was not inserted all the way into the fill cup. Reinstalled and all check ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Greencastle, PA 17225
Andrew S.
Job Details:
09/15/2023
"Per previous diag I was able to access and replace the motor, blower wheel, Idler and rollers. I then tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Aynor, SC
Jason T.
Job Details:
09/15/2023
"Cx complaint, led's flicker on the display, verified 120 vac at the control...relay failure. Advised cx part on order, direct ship to the house, conact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613566 (CONTROL)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Newport News, VA 23606
Orbie
Job Details:
09/15/2023
"cx complaint agitator is loose shaking around. verified complaint. found bolt was backed out causing agitator shaft to wiggle. tightened bolt, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Conway, SC 29527
Jason T.
Job Details:
09/15/2023
"Cx complaint, lid not locking, cycle will not start, tested all circuits, lid switch, motor circuit tested ok. Ran factory diagnostics, error code F3-E2 pressure switch fault, also during test mode unit shut off. Ordering control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11627413 (CONTROL) and 1 W11481722 (ACTUATOR JT VS), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Gainesville, VA 20155
Richard B.
Job Details:
09/15/2023
"CX complant. Door pops open when closing other door. Inspected unit and found unit is in garage and leaning slightly forward. Leaned unit back to compensate for sloping floor. . Doors both now self close. Job completed, RB"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
09/15/2023
Customer complaint is noise while using. Found unit has a noisey turntable motor. NTO part.; ordrng 1 W10642989 (turntable motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Arnold, MD 21012
Alexander D.
Job Details:
09/15/2023
replaced icemaker and ice container. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Conway, SC 29526
Jason T.
Job Details:
09/15/2023
"Installed sump-pump assembly, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Carl A.
Job Details:
09/15/2023
helped replaced parts and tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Longs, SC 29568
Jason T.
Job Details:
09/15/2023
"Cx complaint, slow ice production, tested all circuits...found 120 vac harness at the cabinet backed out at the icemaker. Removed and repaired the harness, verified 120 vac at the icemaker, verified fill-harvest...working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Woodbine, MD 21797
Brian R.
Job Details:
09/15/2023
came out and replacd console as this one was the right on. then tested unit multiple times to make sure everything checks. no codes in unit. unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Conway, SC 29526
Jason T.
Job Details:
09/15/2023
"Cx complaint, cycle not operating, found timer shaft not turing proeprly to allow cycle functions. Advised cx part is on factory back order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11685947 (timer / reorder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Bethesda, MD 20814
Roberto I.
Job Details:
09/15/2023
"CX complaint no ice.Ran yest 44, no harvesting.Inspected unit, found broken wire near Fc door bottom hinge. Temporarily repired wired, ran test 44, icemaker worked ok. Ordering freezer door W11395871. 2nd tech needed to feed wires and tubing trough the hinge. Advised cx we will get back to her if 2nd tech denied by Whirlpool, and possible $90 charge; ordrng 1 W11395871 (freezer door) and 1 2nd tech"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10`
Near Conway, SC 29526
Jason T.
Job Details:
09/15/2023
"Cx complaint, no-cool...installed all parts ordered, vacuumed and charged with 50g of R600A. Also used parts from van stock to complete the repair, verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 WPW10475495 (roller-cab JT VS) and 1 RTKR600A8 (R600A JT VS), used 1 WPW10475495 (ROLLER-CAB), and 1 RTKR600A8 (R600A) from stock"
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Baltimore, MD 21212
Shane M.
Job Details:
09/15/2023
"cx complaint of burning smelll & switch broke. could confirmed. applied power back to unit, smell coming from blower fan, fan switch broken. quote for the repairs $647.66 cx paid svc by cash."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
09/15/2023
"Unit is still vibrating from the condesnr undearneath, Lowes told the customer I have to deem it unrepairable to get the unit replaced. I obviously cannot do that and whirlpool will also not do that for a noise issue. I adjusted the cabinet again and used a rubber spacer on the condenser to keep it from vibrating. All check ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Shawn D.
Job Details:
09/15/2023
"removed straighters turned compresor on and confirm we have a clog, cut drier off dtill clog, cut condenser from cabinet and we have air coming out of the condenser we have a cabinet clog so called techline and he said i have to hook a process stub up and try to push clog out with nitrogen. hooked stub up and tried flushing with nitrogen and no luck its blocked so called again spoke to bruce, unit not fixable"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
09/15/2023
Installed new control. All check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Bethesda, MD 20817
Shawn D.
Job Details:
09/15/2023
"i was near house called cx went to house asked if i could come finish shes home. i vacumed system down and filled unit with freon we ave good pressure and the presure equalize we dont have a clog so called techline spoke to brandon told him whats going on he said it sounds like clog is clear and to fill unit with nitrogen and wait 20 minutes to see if pressure dropped and if dont drop to refill with freon and to see what happens. i did that and pressues did not drop. so i decided to isolate system i seperated all lines had a traine here and cap tube did not loose pressure, suction line did not loose pressure,hotside through cabinet did not looose pressure so put back together installed another uv drier and vacumed unit down and filled to 5 oz and infomred cx to keep an eye on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Shawn D.
Job Details:
09/15/2023
replaced the evaporator due to leaking then replaced drier compressor still working and sounds good. vacumed system down then filled to 4.27oz and started cooling. unit is good to go
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Timonium, MD 21093
Marc M.
Job Details:
09/15/2023
"cx complaint unit not producing ice. inspected and found unit powered off upon arrival. powered unti on and engaged cycle. unit filled, ran recirc cycle, and then drain and filled again. compressor did then activate as well as condenser fan (removed front cover to confirm). allowed unit to cycle to identify ice pattern thickness. unit developed a full sheet of ice and dropped it to the heater grid (took pics). with unit currently making ice, would NOT suggest replacement of any parts. collected only for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Sparks Glencoe, MD 21152
Marc M.
Job Details:
09/15/2023
cx complaint unit flashing lights in both rc and fc. found failed led assembly. recommended replacement of all leds as circuit is dc driven and can cause damage to all leds affected. collected for repair (cx pif) and replaced leds. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Sykesville, MD 21784
Brian R.
Job Details:
09/15/2023
cx complaint is some of the buttons just stopped responding. tested and checked unit. replaced console andnow unit checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Alexandria, VA 22311
Lloyd B.
Job Details:
09/15/2023
"Cx complained the fan did not work. Inspected the unit and found the hood fan did not turn on, only hummed. Installed new hood fan and tested and it now heats and the fan runs on high, med and low. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Woodbine, MD 21797
Ricardo S.
Job Details:
09/15/2023
"Cx complains that the unit stopped makng ice, inspected unit, and ice mkaer switch is off, reset power, ran test and ice maker works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newport News, VA 23602
Justin W.
Job Details:
09/15/2023
cx complaint unit boucing. checked unit to find leveling legs not set properly. set leveling legs and calibrated. unit passed calibration and component activation. put load of towels in and tested. unit currently working as designed. advised cx I would stop back in after next call or call her to confirm no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23602
Justin W.
Job Details:
09/15/2023
cx complaint fc door not closing properly. checked unit to find door needing to be raised. added washer to hinge and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Columbia, MD 21045
Emmanuel R.
Job Details:
09/15/2023
"Used my grinder to cut off spanner nut, it didnt damage the tub. Replaced gear case, washplate and spanner nut. Tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Frederick, MD 21704
Justin S.
Job Details:
09/15/2023
"CX LOWES complaint not running off balance every load. no physical damage.Ran diagnosis and unit was not agitating. Looked under unit and saw a lot of plastic dust. Shifter was stripped completely. Replaced with van stock p/n: W10721967 (Clutch assembly). Unit now spins, agiates, drains and fills good.; ordrng 1 W10721967 (cam), used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Milford, DE 19963
Frederick R.
Job Details:
09/15/2023
CX complaint is wrinkle prevent shuts off. Inspected/tested and found wrinkle prevent working properly. CX didnt understand that its supposed to shut off and on like it does. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Winchester, VA 22601
Ezra M.
Job Details:
09/15/2023
"removed obstructions from drain pump housing, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Wilmington, DE 19808
Taylor F.
Job Details:
09/15/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. When recovering unit, there was a good amount of refrigerant in system. Replaced compressor and pressure tested system. Pressure tested at 120.00 psi and checked entire compressor area and RC evap with bubbles. Found no leaks. Left 120psi on sytem for over 20 mins and pressure did not drop. Vacumed down and refilled with 4.50oz of 134A. Informed cx to give unit 24-48hrs to cool properly and reccomended putting drinks in the unit to give it something to cool. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Eric F.
Job Details:
09/15/2023
"Called techline, documented issue with drain and spin cycle not starting reliably. Unit would lock and unlock, then pause and do nothing. Other times it would start properly. Based on previous repairs techline is deeming unit non repairable. Called and informed cx of exchange."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bowie, MD 20721
Samuel R.
Job Details:
09/15/2023
cx complaint unit fridge door keeps popping opne and causing unit not to cool.inspected unit and could confirm.tried installing gasket properly but door is warped on the top and gasket just falls out. unit will need a new fridge door.LW10672972 special order; ordrng 1 LW10672972 (ss door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bumpass, VA 23024
Thomas B.
Job Details:
09/15/2023
Cx compliant unit is not working properly inspected unit found cold water valve clogged with sediment informed cx and showed cx this issue. Recommended a filtration system for the cold water line recommended something with a easy accessible sediment cup
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Westminster, MD 21158
Brian R.
Job Details:
09/15/2023
replaced parts ordered. unit now starts and runs and heats. job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Goochland, VA 23063
Kyle A.
Job Details:
09/15/2023
Changed housing and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Eric F.
Job Details:
09/15/2023
Confirmed cx complaint unit not advancing cycles. Found new valve not actuating properly. Unit will require another valve. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Carlisle, PA 17013
Fred G.
Job Details:
09/15/2023
i was able to access unit and replace the control as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Berryville, VA 22611
Ezra M.
Job Details:
09/15/2023
"not washing. storing error f4-e3, wash motor failure. verified voltage to wash motor, replaced sump w/ motor, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
09/15/2023
"Customer complaint is that the unit is not cooling properly. Confirmed the compressor and condenser fan are running, compressor is not overheating. Evaporator has not frost pattern. Unit has a sealed system issue. Ordering evaporator, drier, and compressor.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Charlottesville, VA 22901
Kyle A.
Job Details:
09/15/2023
Found unit sink backflowing into dishwasher. Raised house above outlet and taped it there. Intructed cx on how to install bracket. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Spring Grove, PA 17362
Bernard M.
Job Details:
09/15/2023
"Unstalled suspension. ran test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM03
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Norfolk, VA 23505
Lucas R.
Job Details:
09/15/2023
"cx complaint lid wont open, checked unit found 120 vac to latch, latch not unlocking, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch lrvs), used 1 W11307244 (LATCH lrvs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mineral, VA 23117
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is not working properly inspected unit found noise coming from compressor. Informed cx of the issue cx states he's going to contact whirlpool about refrigerator replacement ordering parts informed to contact if turned down.; ordrng 1 W11614224 (Compressor) and 2 W11506635 (Coupler)s and 2 W11109499 (drier-tube)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Montpelier, VA 23192
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is not advancing in cycle inspected found cold water clogged with sediment informed cx and showed cx the difference in water pressure before and after cleared out and tested unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
09/15/2023
Found drain clogged up with debris stressed to cx about rinse off dishes and tossing food before running the dishwasher tested multiple times and unit now functions Normally. Charged service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
09/15/2023
"Replaced temp sensor and dsi board, unit will preheat ,hold temps but then shut down. The control will go black. Ordering control board, calling techline on return trip.; ordrng 1 W11620570 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Chantilly, VA 20152
Richard B.
Job Details:
09/15/2023
"CX complant. Inner door of microwace cracked while cooking. Inspected unit and found inner door cracked on left side and right side, Ordering inner door assembly and arm bushing. 3 in stock. Further work needed. AIG contract. RB; ordrng 1 W11684570 (inner door)"
We serviced a
MAYTAG UNKNOWN
Model MGR6875ADW
Near Silver Spring, MD 20906
Brian F.
Job Details:
09/15/2023
"Cx states buttons on control not responding, tested and confirmed. Unplugged unit, reseated ribbon cable connections, powered on, tested, buttons still not working. Control is NLA, unit is unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Haymarket, VA 20169
Richard B.
Job Details:
09/15/2023
"CX complant. After last visit for UI issues. Fridge cuts off on its own and restarts. Inspected unit and founs after installing new UI . system boots up , compressor starts and then stalls and dosent runn. Ordering sealed system issues . evap , compressor , Lock ring and tubes. Not in stock. Further work needed. RB ... Possibal coverage but covered under entitalments also .. S71162; ordrng 1 W11574734 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11506621 (tube) and 1 W11598434 (evap) and 1 W11506620 (tube) and 1 W11504450 (tube) and 1 w10913906 (stub) and 1 wpw10143759 (dryer) and 1 lockring (lockring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Quinton, VA 23141
Chris B.
Job Details:
09/15/2023
cx comp unit rc will not cool insp unit conf cx c omp found evap in block of ice found jazz board very difficult to get into diag mode found defrost relay stuck on control and no power to heater ordering WPW10503278 ; ordrng 1 WPW10503278 (jazz board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Laurel, MD 20707
Emmanuel R.
Job Details:
09/15/2023
"Cs door lock is not locking , confirmed complaint. I found the striker has frayed. . Replaced striker and tested unit. Unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/15/2023
"cx complains about a noise, inspected unit, the drum make the noise.. roller and pulley cks ok.. I explain to the customer that that sound seems normal to me but he doesn't like it so I'm going to order the drum.; ordrng 1 W10545923 (drum)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Harrisburg, PA 17112
Cody H.
Job Details:
09/15/2023
"CX complains unit is not finishing cycle and clothing is soaked at end of cycle. Found unit had f8e1-long fill error. Ran unit through diagnostic testing and unit cold valve didnt seem to have enough pressure behind it. Removed the supply lines and found unit cold water valve to be almost completely blocked. Was able to replace inlet valve with pre i.d part, retested unit and calibrated, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near York, PA 17403
Sal R.
Job Details:
09/15/2023
"I was able to access and replace the control and the fuse. I found that the unit is still not powering on. I found that the cavitey thermistor is OL , I am ordering 1 thermostat (W11574181). Once the part is in please have someone form teh office call to set a return date.; ordrng 1 W11574181 (cavity thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details:
09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Sterling, VA 20164
Simon
Job Details:
09/15/2023
CX complaints grinding noise inside dw after fills with water.Inspected unit and found the sumpmotor noisey sound.Replaced sumpmotor tested unit .unit works as designed .CX paid for service call and labor.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details:
09/15/2023
replaced parts pulled system to vacuum 30 inch filled unit with 5oz of r134a holding pressures start developing frost pattern
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Richard B.
Job Details:
09/15/2023
"CX complant. Food in fresh food freezing. Inspected unit and found top shelf space at rear of shelf is covered with food items restricting air flow , Second shelf as well as third shelf as well. Advised CX areas between shelf and wall need to be left open for air flow. Otherwise freezing may occore. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near Waverly, VA 23890
John P.
Job Details:
09/15/2023
Upon arrival checked unit found ice cream thawed to evap cover off found frosting on top of evap tested unit found freezer temp 20° ordering compressor and evap ; ordrng 1 W11580057 (Compressor) and 1 W11580057 (Compressor) and 1 4387444 (Evap repair kit) and 1 3ctss
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Woodstock, VA 22664
Danny R.
Job Details:
09/15/2023
installoed parts checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Severna Park, MD 21146
Alexander D.
Job Details:
09/15/2023
"cx complaint unit giving f8e4 error. inspected unit and verified complaint. ran 2 test cycles, didnt see any leaks. took door apart, didnt see any streaks coming from anywhere. ran express wash with door taken apart and found water slowly leaking thru tub seam in the front. ordering tub. advised cx tub will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11409866 (tub(SHIP TO CX))"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Enola, PA 17025
Fred G.
Job Details:
09/15/2023
"cx complaint unit shakes around and vibrates when in a cycle. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i ran a high speed spin and found it to shake really bad. I found either the spin basket or gearcase shaft is warpped. I found unit is level and not due to that. i found wash plate to be seized. unit needs spin basket, gearcase, slider, wash plate, 2 call count to correct issue. once cx gets spin basket they will call to set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11510461 (wash plate) and 1 W11178227 (spin basket)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Baltimore, MD 21211
Shane M.
Job Details:
09/15/2023
installed harness. found chewed up powercord. advised cx replace powercord before continue to use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dover, PA 17315
Drew B.
Job Details:
09/15/2023
cx complaint that unit is not making ice and found trhe unit to have failed fill trube heater and also the top led is iut and needs replaced call when approved to reschd.; ordrng 1 W11087201 (HEATER) and 1 W10695459 (led)
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near Lincoln, DE 19960
Frederick R.
Job Details:
09/15/2023
CX complaint is cooktop melted. Inspected unit and found a thermal event from the element has cause cooktop to melt. Ordering cooktop. Cannot reschedule due to part being FBO; ordrng 1 W10794932 (cooktop)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near York, PA 17403
Sal R.
Job Details:
09/15/2023
I was able to access and replace the cooktop . Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/15/2023
"Cx complains that the unit not dispensing ice, he clean the bucket every week and ice stuck on the bucket, inspected unit, the door leaks air from dispenser.. gasket cks ok... order freezer door assy; ordrng 1 w11551458 (freezer door)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/15/2023
Cx complaint units cook top light does not come on. Inspected unit and found connection to socket was not fully on. Was able to secure connection and found light now works as designed. Unit checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkridge, MD 21075
Emmanuel R.
Job Details:
09/15/2023
"Cs check vent message after 5min of use, confirmed complaint. I removed exhaust hose and checked air flow, air flow seems to be ok so i went outside and checked the vent. The vent outside has twigs and stixs like a bird made a nest but its 12 feet in the air so i cant confirmed. Advised to call vent cleaning service and install a squirl cage. Also found the LCD display on Ui is defective. Ordering Ui and a vent test kit. Parts in stock but cant set up appt at this time. Please call customer and set up appt.; ordrng 1 W11224254 (test kit) and 1 W11413567 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, PA 17402
Sal R.
Job Details:
09/15/2023
"I attempted to replace the inlet valve and found that CX has a pin hole supply line causing water to leak. I advised CX to turn the water off to the unit and to have a licensed plumber come into the home to inspect the water supply. Once addressed by licensed plumber ,CX will call back into the office .; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details:
09/15/2023
Cs unit has a gas smell when they first installed it. Couldnt confirm complaint. The plumber released some gas and that is what she smelled. Hasnt smelled it ever since. Inspected unit and broke it in by heating the oven and letting the smoke out. Unit is now working as designed. Customer instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mount Joy, PA 17552
Sal R.
Job Details:
09/15/2023
"CX complai t is that the unit is making a loud noise. I found that the noise concern CX is hearing is the opperation of the the compressor and the condensor fan motor . I found temps in the RC to be at 36 when set to 38 and the FC to be at 0 when set to 0. I found that the unit isin a extreamly tight cab. I found the unit has the preopper space for air flow at the top of the unit , but none around the sides( please see SDQP's). Unit is opperating as designed. Unit is with in the forst 30 days of ownership."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, MD 20906
Brian F.
Job Details:
09/15/2023
"Cx states unit is leaking. entered diagnostic mode, found saved f8e4 and fae2, cleared errors. Ran service test cycle, found water spilling from washer inlet, drain hose was not connected, was installed into the back of the motor. Canceled test and reinstalled drain hose, restarted service test, test completed with no errors. Unit is now working properly. Cx had kitchen remodeled, cutout for washer needs to be widened to install washer fully."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Odenton, MD 21113
Israel R.
Job Details:
09/15/2023
Customer complaint unit is still doing the same. I tested unit and found the unit is leaving water in the dipsenser. I called techline and they said to repalce the water valve and the drawer. After intalling all the parts she said something about a scratch in the dryer then she asked me if i did it. I asked her for a towel so i can catch the water and to use it as a mat for my tools i did not drop anything and non of my tools touch the dryer. The washer is filling and is not leaving water in the dispenser.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Kingsville, MD 21087
Neil H.
Job Details:
09/15/2023
adjusted the unit with feet lowered unit raised and cleared the fc tracks unit tested good.
We serviced a
WHIRLPOOL OVEN
Model wfg320m0mb0
Near Chambersburg, PA 17201
Andrew S.
Job Details:
09/15/2023
Cx complaint is that the front glass has shattered. Upon arrival I verified the issue. i quoted the cx for the cost of the repair. Cx is calling WP to attempt to get a coverage for the repair.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model Wed560lhw2
Near Ashburn, VA 20148
Daniel J.
Job Details:
09/15/2023
dryer noise rattle /vibration when in use tested and confirmed removed door and drum checked and replaced rollers and pulley reinstalled drum and belt with door tested confirmed confiremd nolonger making the noise let unit run for ten mins same normal sounds returning support rollers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chambersburg, PA 17201
Andrew S.
Job Details:
09/15/2023
"Cx complaint is that the unit is still not cooling. Upon arrival I found that the unit has been plugged in for over a week and is not cooling. I found that the fan is not functioning and the lights are off as well. I unplugged the unit for a few minutes and repowered it. The lights and fan came on again. I found that the compressor is not running. I found that it is getting 120 volts. I then removed the start device and tested the compressor. I found that it has 8.8Ohms, 9.0Ohms and OL. I found that the last reading is fluctuating. I called TL and documented My findings with them. Per TL I am ordering the compressor drier and start deviceand evap. I also spoke with FG. Please contact cx when the parts are available to schedule the return vsiit.; ordrng 1 WPW10321158 (Evap) and 1 WPW10448874 (Start Device) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/15/2023
"Replaced parts, reset power,, unit tested and works fine"