We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Chesterfield, Virginia 23838
John P.
Job Details:
09/26/2023
Confirm CX complaint found mullion not retracting causing gasket to split replaced mullion and gasket tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Disputanta, Virginia 23842
John P.
Job Details:
09/26/2023
"CX complaint unit not working checked unit found wire not seated on control for UI, seated wire tested working as designed"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS04
Near Alexandria, Virginia 22315
Tanner B.
Job Details:
09/26/2023
"CX Concern the unit not heating (microwave) , will work on convect setting .. pulled unit and tested thermostat on mag , and mag .. both reading continuity .. inverter recieving 120vac.. determined mag failed.. after putting back in the unit would run , then display f1e5 error . all connections were secure.. recommend mag and inverter being replaced .; ordrng 1 W11346197 (mag) and 1 W10217711 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Alexandria, Virginia 22308
Tanner B.
Job Details:
09/26/2023
"CX Concern the unit not dispensing water.. not dispensing when arriving , pulled filter and unit began to dispense .. unit needs housing , recommened the everydrop brand filter .. cx had a replacement filter for the edr model everydrop.; ordrng 1 WPW10394053 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near Alexandria, Virginia 22308
Tanner B.
Job Details:
09/26/2023
Installed new rails and cleared fc evap drain.. cleared ice/ water . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fayetteville, Pennsylvania 17222
Andrew S.
Job Details:
09/26/2023
Per previous diag I was able to access and replace the ice maker. i then tested the ice maker and found that it is able to harvest and fill. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Rixeyville, Virginia 22737
Danny R.
Job Details:
09/26/2023
unit has a failed compressor it has power but wont run; ordrng 1 W11557425 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter dryer) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BB2
Near Culpeper, Virginia 22701
Danny R.
Job Details:
09/26/2023
found ignitor was open not heating . repleaced ignitor now heats and checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Earlysville, Virginia 22936
Eric F.
Job Details:
09/26/2023
"Confirmed cx complaint unit frosting around freezer door. Found freezer door gasket malformed. Reformed with heat gun, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Stafford, Virginia 22556
Robert W.
Job Details:
09/26/2023
"CX Complaint is there is moisture on the FC door gasket, Inspected unit and found the unit is cooling properly doors are sealing tested door mullion and its working properly, Unit is working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Fairfax, Virginia 22032
Jason A.
Job Details:
09/26/2023
CX complaint FRIDGE warm temps. Ice ball forming on evap. Found compressor running & when plugged into killawatt pulls 1.01A. Cleared iceball. Install UV drier & coupler. Leaked check with nitrogen 140psi 30 minutes got about 1 to 1.5 psi drop. Sprayed all areas I can get to with soapy water. Run vac & filled 4.75 OZ R134. Good frost pattern & no UV signs yet. Good pressures & pulls about 1.1 A. Advised CX we haeve to return with more parts & there is a leak in system 3CountSealSyst. Repeat Nitrogen test. Call techline > JJ; ordrng 1 W11209261 (Evap) and 4 W11506635 (couplers for leak testing)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Westminster, Maryland 21158
Brian R.
Job Details:
09/26/2023
cx complaint is they cant get ice out door. ice bin was full. they said ice maker is in and out. predded button and ran ice maker through test. when trying to get cubed ice it was stuck on crushed. he to try a few times to get it to switch over. cx says whilrpool gave them a extra 3 months when unit broke last time. didnt see it on this ticket so shes calling in about it. will order parts needed and when everything goes through office will schedule. cx paid service for today.; ordrng 1 W11518204 (UI Black) and 1 W11671282 (Auger Motor) and 1 WP2152713 (Dispenser Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Spotsylvania Courthouse, Virginia 22551
Robert W.
Job Details:
09/26/2023
"CX Complaint is the RC not cooling. Inspected unit and found the RC frosted over on evap pulled unit and ohm out thermistor and RC evap thermistor reading 90Deg thermistor is way off, Replaced evap cover and tested themistor is reading properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Ephrata, Pennsylvania 17522
Cody H.
Job Details:
09/26/2023
"CX complains unit is not powering on. CX states they had another company install control and it shorted as soon as it was powered on. Cx is without warranty but has agreed to service fee. drain pump j6.3-j6.6 shows 1.7 ohms, motor j6.1-j6.6 shows 4.6 ohms, j6.4-j6.6 shows 8.9 ohms. called techline and spoke to Chris who said unit drain pump has short and control will need replaced after drain pump is replaced. Quoted cx for repair to which they agreed. Was able to replace control with pre i.d part, was able to replace drain pump with VS part. Retested unit and unit went through diagnostic cycle with no issues. CX paid in full with check. Unit now works as designed, no further work needed. CX EMAIL ADJUSTED. CX advised hot water supply hose has slow drip from shut off; ordrng 1 W11399437 (drain pump CH VS), used 1 W11399437 (drain pump CH VS) from stock"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Dale City, Virginia 22193
Demonte S.
Job Details:
09/26/2023
Inspected unit found that the cx is saying that the Washer is giving an E4 Error Code. Ran Service Diagnostics on the unit. Ran Lid Latch Test. Agitator is spinning until lid latch is open. Agitator stops spinning. Agitator continues to Spin when Lid is down. In normal operations. Unit will need Control Board & Lid Latch. ; ordrng 1 W11189137 (CNTRLELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Alexandria, Virginia 22304
Lloyd B.
Job Details:
09/26/2023
Cx complained of a squeak and a hum. Explained the motor hum is normal. Installed new adjusters and rails and tested and it is no longer squeaking. Cx is insistant on the unit hums. Ordering sump assy; ordrng 1 W11665769 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Ashburn, Virginia 20148
Simon
Job Details:
09/26/2023
CX complaints ice still forming at the bin.Inspected unit and replaced freezer door .freezer door seal properly.Unit good to go SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Mechanicsburg, Pennsylvania 17055
Fred G.
Job Details:
09/26/2023
CX complaint upper rack is falling. inspected unit and found upper rack adjusters have failed. was able to replace them and found unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near La Plata, Maryland 20646
Shane B.
Job Details:
09/26/2023
complaint is the outer cabinet of unit being scratched on the left side. confirmed complaint. house is new contruction and no one lives here yet so i have no purchase date. replaced caibnet with preIDed part. unit now looks and functions as designed. no one was at the house to sign TY card. left card on kitchen island.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS00
Near Winchester, Virginia 22603
Daniel J.
Job Details:
09/26/2023
range not meetign preheat temps on bake checked faults f2 e1 error for stuck button tested bake stopped on thermal coupler at 296 f tested broil turned red and heated sugguesting bake element ( 100 instock) no errors after preheating on bake or broil paid by cc 110 for labor on return; ordrng 1 W10779716 (bake elment)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
09/26/2023
found unit with freezer thermistor reporting 60° replace thermistor and unit cooling properly upper rails keeping door ajar causing Frost buildup; ordrng 1 WPW10502933 (Rail) and 1 WPW10468557 (Rail)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
09/26/2023
"CX complaint unit stopped coolng just once during night, food in the freezer defrosted, during the day the temperature went back to normal. Found 36F in the Rc and 2F in the Fc. Compressor and fans working ok. Possile temporary glitch in the control, but I was unable to replicate the issue at the moment. Instructed cx about the moisture control feature, and leveled the unit."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
09/26/2023
"cx complaint dispenser not staying shut, not able to hold soap pods, verified issue, replaced dispenser, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
09/26/2023
replaced parts found restore airflow please refund Cx for fill tube heater
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Glen Burnie, Maryland 21060
Dustin F.
Job Details:
09/26/2023
"cx complaint: under microwave bulb went out. Inspected unit, confrimed CX complaint. Confirmed Control triac good when unit was under and not under load. inspected bulb holder and found 1 of the connectors was loose, and shorted out the holder. replaced holder and bulb and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, Maryland 20723
Israel R.
Job Details:
09/26/2023
Customer complaint was not making ice but now it is but the unit is still noisy. I ran test 3 for fan test. And the evap fan is noisy. Temps are good. Ice Maker is working. Unit needs new eva fan. 3 at tribles.; ordrng 1 W11224591 (motor-evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Potomac, Maryland 20854
Roberto I.
Job Details:
09/26/2023
"CX complaint ice dispenser not dispensing.Tested unit, found clumped ice, frozen auger and chute. Temperature in the Fc 3F, evap fan blowing ok, door gaskt sealing ok. Dispenser door tested ok. Defrosted parts, dispenser worked as designed. Collected $120 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, Virginia 23832
John P.
Job Details:
09/26/2023
CX complaint unit not cooling in fresh food compartment confirmed complaint found evap covered in block of ice removed ice to find brown wire not fully seated in the connector ordering heater harness.; ordrng 1 W11650660 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Germantown, Maryland 20874
Julian H.
Job Details:
09/26/2023
CX complaint about unable to remove filter & ice accumulating on FC found a cloggged evap drain defrosted with steamer & working help removing filter for CX as a courtesy working fine now
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Elizabeth City, North Carolina 27909
Branden R.
Job Details:
09/26/2023
cx complaint knocking or thumping noise - top load washer - during spin checked unit and found all major componets checked good while spinning unit notice wash basket warped not allowing proper spin . unbalanced without any clothes in unit . ordering wash basket for repair .; ordrng 1 W11178227 (wash basket)
We serviced a
MAYTAG DRYER
Model MDE6400AYW
Near Edenton, North Carolina 27932
Branden R.
Job Details:
09/26/2023
"cx complaint unit wont turn on , checked unit and found bad timer on unit , disassembled and replaced timer on unit . tested and timers now allowing unit to turn on on air fluff , time dry and all other cycles . unit is running as designed ."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Fredericksburg, Virginia 22401
Robert W.
Job Details:
09/26/2023
Replaced control and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB01
Near Richmond, Virginia 23237
John P.
Job Details:
09/26/2023
Installed sealed system parts pressure tested vacuumed charged working as designed.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near Lincoln, Delaware 19960
Frederick R.
Job Details:
09/26/2023
Replaced defective cooktop per prior diagnosis. Unit is now repaired and tested and is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Norfolk, Virginia 23513
Carl A.
Job Details:
09/26/2023
"cx complaint of unit making sqeekeling while running,checked unit to find that the bearings on the support rollers had ceased up and that the idler roller was making noise ,replaced all parts needed tested unit works as deisgned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Annandale, Virginia 22003
Christian C.
Job Details:
09/26/2023
Called techline. Advised that ice is intermittently too large and would cause issue. Advised to replace IM and valve. Installed IM and tested new IM. IM cycled but IM arm is defective and sometimes hits mold. Reordering IM and ordering valve.; ordrng 1 WPW10179146 (water valve) and 1 W11284458 (ice maker (reorder))
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Silver Spring, Maryland
Brian F.
Job Details:
09/26/2023
"Cx states unit won't start, tested and confirmed. Cx had accidentally pulled door off hinges, remounted door on to hinges. Installed control board, powered on unit, ran service test, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Midlothian, Virginia 23114
Joseph D.
Job Details:
09/26/2023
replaced failed timer and advice customer that they're venting within the walls is blocked and advisor to contact maintenance to have events professionally cleaned. Unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mount Joy, Pennsylvania 17552
Justin L.
Job Details:
09/26/2023
Cx complaint led lights out in rc. Found in accordance with Technical Service Pointer, leds out. Ordering kit and once in office will need to set return. Collected for service call as p&l covered by s code; ordrng 1 W11683243 (led module kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, Virginia 23156
Orbie
Job Details:
09/26/2023
"cx complaint unit making noise at bottom of unit. checked unit, no codes. found noise coming from motor and splutch. replaced motor, splutch and belt. unit appears to be working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KHHS179LSS2
Near Finksburg, Maryland 21048
Justin S.
Job Details:
09/26/2023
the cx says the light is always on and does not heat. found if you pushed on the door on the top the light goes out. the unit will start a cycle but does not heat. found the unit si getting anywhere between .5-8aac. the display showed all lines at one moment and the mont for the display is cracked.. found the interlock support has broken tabs off the top left side that hold the interlock in place. the lower door switch is melted replaced the door switches and the unit is now getting a f7(mag power) error code. the interlock support is nla. power supply board nla.; ordrng 1 8185189 (interlock(nla)) and 1 8204989 (inverter(nla)) and 1 W10217710 (inverter) and 1 8205423 (psb(nla))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, Maryland 21229
Shane M.
Job Details:
09/26/2023
cx complaint the unit isnt dispensing water. found a defectived filter. advised to replaced filter. pre id W11172791 calls back
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Reisterstown, Maryland 21136
Justin S.
Job Details:
09/26/2023
"CX comp;laint not turning, tumbling, or spinning - front load washer. Replaced Console, pressure switch, control, and stator. Ran diagnosis mode and Unit worked great. Followed up with calibration cycle."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
09/26/2023
cx complaint the unit is not heating up on the correct switch. checked the unit and found a daulty switch. replaced the switch and tested the whole unit. unit is running as designed.
We serviced a
WHIRLPOOL STACKABLE
Model CGT9000GQ1
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
09/26/2023
"cx complaint unit runs but no heat. inspected unit and verified complaint. found ignitor open. ordering ignitor, tco and hi limit. in stock. scheduled return visit for 10/11. quoted 250.00 for service call and labor, paid 120 with check and will owe 130 labor on return visit; ordrng 1 279311 (ignitor) and 1 WP8573713 (tco) and 1 WP3391912 (hi limit)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Lochearn, Maryland 21207
Shane M.
Job Details:
09/26/2023
cx complaint the unit panel isnt turning on. pulled unit. 240v to terminal block. found wires burnt going towards control. looks like wired rub on cabient. ordering harness w control panel.; ordrng 1 W11594187 (control) and 1 W11531755 (harness)
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm8
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
09/26/2023
"cx complaint unit not washing dishes. upon arrival found mod# is different than what is dispatched, serial# is correct tho. called office and they said they have correct mod# on their end and i can install parts. found unit has f4e3 error, sump asm is getting 120v but not running. replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Baltimore, Maryland 21205
Alexander D.
Job Details:
09/26/2023
"cx complaint oven not heating. inspected unit and verified complaint. found ignitor isnt glowing. valve reading 1.4ohms. ignitor reads 133ohms. getting 120v thru ignitor to valve. found pinched wires to valve, N must be broken. ordering harness. call cx to schedule return visit once we have eta on part; ordrng 1 W10914402 (main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Lexington Park, Maryland 20653
David J.
Job Details:
09/26/2023
"Customer complaint unit was making a loud noise than she was used to. arrive today and inspected unit and found sound to be normal. This unit replaced an older unit that was not as noisy on the compressor side found temperatures to be holding good at zero and 38 compressor was running. It sounded as it should, customer was just not aware of how it should sound compared to her older one. This unit is in a garage that is not climate controlled. I explain to customer during colder temperatures throughout the year the refrigerator may not work as it should to be aware. I sent the owners manual to cx since she didnt receive it. That way she could see the climate the unit should be in. Unit is working as intended. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, Maryland 21206
Alexander D.
Job Details:
09/26/2023
"replaced manifold. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lochearn, Maryland 21207
Shane M.
Job Details:
09/26/2023
installed diffuser unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
09/26/2023
"cx complaint unit not dispensing ice, checked unit found auger coupler not seating to bucket; ordrng 1 WP2220458 (coupling) and 1 W11573761 (chute) and 1 W11347840 (bucket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Nottingham, Maryland 21236
Alexander D.
Job Details:
09/26/2023
"cx complaint unit freezing food in rc. inspected unit and verified complaint. cx has thermometer inside unit, reading 20 upon arrival. found rc thermistor only reading 8.4k ohms in ice water. replaced diffuser that has thermistors built onto it. tested unit. advised cx to allow 3days for temps to adjust and call back if issues persist"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Baltimore, Maryland 21209
Shane M.
Job Details:
09/26/2023
"cx complaint the unit isnt spiinning or isnt finishing cycles. found unit in test mode, doesnt spin at high speeds. found weak suspension. got under neath unit, found a stripped bolt to rotor. i cant removed bolt due being stripped. ordering gearcase, stator/rotor (12) screws, suspension, control board. 2 count needed.; ordrng 1 W11400156 (suspension) and 1 W10915700 (stator) and 1 W11449841 (gearcase) and 12 W11027980 (screw)s and 1 W10915701 (rotor) and 1 W10902814 (washplate) and 1 W11419171 (control)"
We serviced a
KITCHENAID OVEN
Model KODE500EWH04
Near Earlysville, Virginia 22936
Eric F.
Job Details:
09/26/2023
"Installed UI, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model Wtw5100hc0
Near Joppatowne, Maryland 21085
Neil H.
Job Details:
09/26/2023
EPLACED THE BROKEN LATCH UNIT TESTED GOOD.$394.66
We serviced a
WHIRLPOOL OVEN
Model Wfe320m0js3
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
09/26/2023
"cx complaint oven not heating, checked unit found f3e0 temp sensor code, sensor 1086 ohms from p3 v-v wires, reseated p3, sensor read 73 degrees, heated oven, unit coded out, ordering control expart, referred cx to w.p for part update; ordrng 1 W11594224 (control (expart))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW01
Near Richmond, Virginia 23231
Chris B.
Job Details:
09/26/2023
cx comp unit leaks water in fc insp unit conf cx comp found drain line clogged at duck bill cleared drain line clipped duck bill unit wroking as desighned also thawed fc of all ice
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
09/26/2023
found unit with open high limit thermostat replaced with Van stock and unit now heating properly venting does not appear to be blocked; ordrng 1 WP3977767 (Hi limit van stock dj)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Nottingham, Maryland 21236
Alexander D.
Job Details:
09/26/2023
"cx complaint unit not cold enough in rc. cxs thermometer usually doesnt get below 40, milk is spoiling. inspected unit and verified complaint. thermometer reading 40 upon arrival. everything checking good at this time. found gap in corner of rc door, pic saved. tried adjusting level, didnt change gap. added washer from v/s under rc door and gap closed up. advised cx to allow 3days for temps to adjust and call back if issue persists. if cx calls back, send tech with control(W11594670) and thermistor(WPW10384183); ordrng 1 WP487802 (washer AD v/s), used 1 WP487802 (WASHER AD v/s) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Abingdon, Maryland 21009
Neil H.
Job Details:
09/26/2023
DRUM CRACKED ORDERING NEW DRUM CX WILL CALL THEN COMES IN; ordrng 1 W10545923 (drum)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Richmond, Virginia 23223
Chris B.
Job Details:
09/26/2023
replaced console tested unit working as desighned
We serviced a
MAYTAG UNKNOWN
Model MEDE300VW1
Near Westminster, Maryland 21158
Brian R.
Job Details:
09/26/2023
cx complaint is unit wont dry or get hot. started a normal cycle and let run a few min and no heat. ran a timed dry a bit to check as well. no heat on timed dry.found element bad. unit willl need element replaced. went over unit with her. went ahead and reschedule as its almost 2 weeks out while waiting for ok to hold a spot.; ordrng 1 WP8544771 (Element)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Westminster, Maryland 21157
Brian R.
Job Details:
09/26/2023
cx complaint is a knocking or rattle sound when drum spins. took front off to rind a rock in felt. removed and tested and she said its quiet now. units O-O-W and she will pay 120 service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Moseley, Virginia 23120
Joseph D.
Job Details:
09/26/2023
"Cx complaint, unit with uneven door gap and air leak, replaced freezer door brackets and unit sealing properly and door straight"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, Virginia 23220
Chris B.
Job Details:
09/26/2023
replaced ordered parts tested unit working as desighned
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Baltimore, Maryland 21210
Shane M.
Job Details:
09/26/2023
"installed UI, no power to unit still, called techline did abunch checking on control, advised to replaced control & UI.; ordrng 1 W11385634 (board) and 1 w11492297 (ui)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hudgins, Virginia 23076
Lucas R.
Job Details:
09/26/2023
"replaced timer and knob, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near West River, Maryland 20778
Davonte
Job Details:
09/26/2023
"cx complained unit had ice build up in rc side, confirmed cx complaint. unit had block of ice covering the evap cover, causing ice to form in middle rc drawer. unit with need evap harness , along with fan motor; ordrng 1 WPW10277799 (harness) and 1 W10633627 (fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Potomac, Maryland 20854
Roberto I.
Job Details:
09/26/2023
"Cx complaint icemaker ice level arm broke.Confirmed complaint, replaced icemaker, cx provided part. Ran test 120 ok (PA) and test 97, water fill on. Colected $165 with check"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Gaithersburg, Maryland 20878
Roberto I.
Job Details:
09/26/2023
"Cx complaint unit randomly beeps, indicator lights blink and cycle doesn't start. Everything goes back to normal by resetting the power. Ran diag, no errors. Power supply and UI connections ok. No water in drip pan. Ordering console W11579550; ordrng 1 W11579550 (console)"
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Richmond, Virginia 23220
Chris B.
Job Details:
09/26/2023
cx comp unit conf fan consatnly run insp unit conf cx c omp found no errors stored found constant voltage to fans found relay stuck on control will need W10876298 collected 120 sc 221.52 part 15 ship 13.29 tax cx paid 369.81 check cx owes 150 labor total to be collected 519.81 t; ordrng 1 W10876298 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Richmond, Virginia 23221
Chris B.
Job Details:
09/26/2023
cx comp unit will randomly start beeping insp unit found unit extremly hard to gert into diag mode apon entry can only pull 1 code f1e2 control software issue ordering control and ui to complete repair; ordrng 1 W11165145 (ui) and 1 W11120155 (control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fallston, Maryland 21047
Neil H.
Job Details:
09/26/2023
CX COMPLAINT UNIT MAKING NOISE AFTER RUNNING AFTER RUNNING A WHILE NEW BLOWER WHEEL NEEDED; ordrng 1 W11549461 (Whirlpool Dryer Drive Motor) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
09/26/2023
replaced the fan motor. tested operation. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Richmond, Virginia 23235
Chris B.
Job Details:
09/26/2023
cx comp unit leaks from front right corner insp unit found dent in tub near left door hinge ordering tub to complete repair; ordrng 1 W11409865 (tub)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
09/26/2023
customer complaint of unit rattling during spin confirmed complaint found bolt to rotor have fallen out applied loctite and tighten bolt and unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Bethesda, Maryland 20814
Brian F.
Job Details:
09/26/2023
"Cx states unit not washing dishes, ran service test, motor is very weak. Cx had ordered just motor, would need hose clamps. Cx is going to return motor, ordering sump assembly.; ordrng 1 W10805015 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bel Air, Maryland 21014
Neil H.
Job Details:
09/26/2023
CX COMPLAINT THE TOP RC LIGHTS AND FC DIM LR LED IN CEILING NEEDED THE RC GASKETS FRAYED AND THE ICE BIN TEETH LOOSE AND ICE DOOR GASKETS NOT SEALING; ordrng 2 W10846057 (Whirlpool Refrigerator Door Gasket)s and 1 WPW10549590 (door-ice) and 1 WPW10347093 (Whirlpool Refrigerator Ice Container) and 1 W11462342 (Whirlpool Refrigerator LED Light Module)
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH6
Near Louisa, Virginia 23093
Kyle A.
Job Details:
09/26/2023
"Cx complaint of unit venting to much heat at the top of the door. Did confirm melting of the trim causing door to not be secure, causing unit to vent heat. Also found unit hinges not pulling the door shut and gasket is not sealing with the door. Ordering trim,hinges,and door seal.; ordrng 1 WPW10335331 (Trim) and 2 WPW10440013 (Hinges)s and 1 W11562931 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Colonial Heights, Virginia 23834
John P.
Job Details:
09/26/2023
Installed compressor and evap pressure tested and held for 15 minutes vacuumed charged tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05L
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
09/26/2023
"Unit with no LED on compressor start device, replaced Orion board compressor has power but will not start will need compressor and start device replaced; ordrng 1 W11578031 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hartfield, Virginia 23071
Lucas R.
Job Details:
09/26/2023
"cx complaint unit not starting, checked unit found f9e1 drain code, water in unit, drain pump circuit open, lbu-bkw wires, extracted water, found open wire to pump, repaired wire to get unit operational, ordering harness. expart; ordrng 1 W11643701 (harness)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Fulton, Maryland 20759
Israel R.
Job Details:
09/26/2023
Got to the home and found that i order the wrong burners they need the front burner Please order the front bunrers.; ordrng 2 WPW10515455 (burnr-head)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, Maryland 21060
Emmanuel R.
Job Details:
09/26/2023
Replaced control and tested unit. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, Maryland 21157
Brian R.
Job Details:
09/26/2023
replaced gearcase and tested unit. unit checks. job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Bethesda, Maryland 20817
Julian H.
Job Details:
09/26/2023
GOT HERE unit @ room temp checked pressures low side -28 high side 5 called TL Rick explained everything that has been done agreed of a leak on cabinet @ this point product review team will contact CX
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
09/26/2023
replaced parts compressor condenser drier & orion board vacuum system to 30inch & holding filled to weight & pressures holding properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
09/26/2023
CX complaint about unit not working showing an error F9E1 long drain confirmed error on memory use cancel/drain & working erased error on memory further inspection amde me found that filter was out of place causing bottom arm not to run fix this ran auto test couple times & went all the way thru Cx is going to try unit like this if problem persist will need control & pump CX PAID FOR SVC CALL THRU APP; ordrng 1 W11506011 (ctrl elec)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, Maryland 20772
Leon
Job Details:
09/26/2023
"replaced console on unit, tested unit to make sure it was working properly, unit working as designed"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Odenton, Maryland 21113
Emmanuel R.
Job Details:
09/26/2023
"Cs LED lights are out, confirmed complaint. freezer light not working, special project. Ordering LED lights.; ordrng 12 W11683244 (LED chrome)s"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Perry Hall, Maryland 21128
Alexander D.
Job Details:
09/26/2023
"cx complaint unit leaving blue stains on clothes. also clothes come out wadded up. cx showed me jeans that have blue stains that wont wash out, took pic. advised cx theres nothing in unit that will cause stains and something must have gotten washed with it. cx kept insisting that its from detergent. cx has tried both liquid detergent and pods. advised detergent will wash out with water. then found it may be from the blue part of a 4-1 tide pod. pod may have been wrapped up in the jeans since she was having problems with clothes wadding up. found unit out of level. releveled unit and advised cx to not use those pods anymore. tested unit, no errors stored and test cycle runs good. unit is working properly."
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Bethesda, Maryland 20817
Brian F.
Job Details:
09/26/2023
"Cx states front center burner not lighting/lighting slowly. Tested, unable to reproduce issue, all burners lighting as expected. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
09/26/2023
"Customer complaint is that the unit made a wierd noise during agitate and the shut off, would not work anymore. Basket turns freely, but the bearings are grinding. Suspension tested good. Checked for stored error codes and found F7E1, F7E7, and F2E3. Inspection of the drive system found the gearcase is leaking oil, the splutch is not secure and has eaten a hole in the belt sheild, and the belt has fallen off. Unit needs a new encoder, control, actuator, splutch, gearcase, belt, and shield. Also due to age, ordering the washplate as it is seized in place and will need to be cut out.; ordrng 1 W11132267 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 WPW10006355 (actuator) and 1 WPW10427633 (pulley shield) and 1 WPW10285511 (cycle select switch) and 1 WPW10215115 (washplate)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Clarksville, Maryland 21029
Marc M.
Job Details:
09/26/2023
"cx complaint unit did not heat during a recent cooking cycle. however upon todays inspection found that both the bake and broil elements are heating. checked and found 242v to the unit at the terminal block and 241v to each element when in cycle. both elements had continuity and heated during their respective cycles. possible there was an intermitent issue with the supply voltage that caused the issue, but cannot replicate at this time."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Manassas Park, Virginia 20111
Richard B.
Job Details:
09/26/2023
"CX complant. Element in microwave falling down. Inspected unit and found element in microwave laying down, Found support clip has failed due to being defective, CXs stated they have not recieved support clip yet , Reordering support clip as clip was not in parts bin. . Temp out of stock. Further work needed. RB; ordrng 1 w10909479 (support)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fulton, Maryland 20759
Israel R.
Job Details:
09/26/2023
Installed gasket per enginiering notes. Unit is sealing and is back to normal operations. Unit is sealing
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Laurel, Maryland 20724
Emmanuel R.
Job Details:
09/26/2023
Replaced interlock and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ3
Near Upper Marlboro, Maryland 20772
Leon
Job Details:
09/26/2023
"cx complaint that stovetop is cracked and needed to be replaced, inspected unit to see crack, replaced stovetop glass and verified all burners works as they should, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Louisa, Virginia 23093
Kyle A.
Job Details:
09/26/2023
Replaced parts and tested unit and unit is now as designed.