Service History 181 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burtonsville, MD 20866

Israel R.

Job Details: 09/26/2023

installed control .tested unit and unit back to normal working operation

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Woodbine, MD 21797

Ricardo S.

Job Details: 09/26/2023

Replaced slides.. Freezer door cks and works fine

We serviced a

JENNAIR RANGE

Model Jgrp548wp01

Near Springfield, VA 22150

Tanner B.

Job Details: 09/26/2023

"unit was on propane, nat gas is now running into home. needs all cooktop and oven orfices .. installed both orfices on lf burner and swaped the reg from lp to NAT .. ordering rest of the orfices.. gas is shut off at meter couldnt test ..; ordrng 1 W10791075 (cr orfice) and 1 W10340424 (rf) and 1 W10819958 (rf low) and 3 W11051480 (lr, cf, rr)s and 1 W10145706 (bake left oven) and 1 W10145715 (bake right oven) and 1 W10145716 (broil right oven)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, VA 22193

Demonte S.

Job Details: 09/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a rattle noise. Checked the Damper Control. Found cx is saying when Damper is slide is moving it makes a clicking noise. I advised the cx that this normal because it has to lock the Damper Control slide in place. I also leveled the cx because it is rocking when door is opened / closed. Which was causing a rattle noise as well. Unit is working as Designed.

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP03

Near Westminster, MD 21158

Brian R.

Job Details: 09/26/2023

"cx complaint is unit work shut down or power off a times and she has to turn breaker off to reset or something and unit makes a noise at times. units O-O-W and she knows. found codes F2E1 Stuck Shorted Key F2E0 keypad Disconnected F1E4 MW Power Relay F6E0 UI Lost Contact. unit also showed a system update is needed on the screen. tested and checked and went over unit with her. unit shows no entitlements. did update for her. gave cx quote to replace console if update didnt work. shes not happy and said before she has to pay that much on a unit a few years old and she got a Jenn Air as she was told there the best she isnt having it. she will pay service for now.; ordrng 1 W11236885 (Console 1,126.74)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Centreville, VA 20121

Richard B.

Job Details: 09/26/2023

CX complant. Ice in freezer. Inspected unit and found freezer door hits slightly when closing. Adjuusted door heights with pre id washers . Door closing now without hitting freezer liner. Gasket sealing great. Job completed . RB

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS06

Near Martinsburg, WV

Ken M.

Job Details: 09/26/2023

Customer complaint is that the door is dented. Visual inspection confirmed dent just under the door badge. Ordering door.; ordrng 1 W11205123 (door/mw)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2400XTPB7

Near Boonsboro, MD 21713

Ken M.

Job Details: 09/26/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Manchester, MD 21102

Brian R.

Job Details: 09/26/2023

cx said she may of got 2 washes out of unit before it started acting up and not draining or running. found code F8E1 and thats it. ran dlms cycle then auto test. unit went through both good. unit lags on cold side. checked hoses and she has a shut off valve issue. advised we will replace valve but she might look into getting water valves on wall checked and replaced as well. part ordered and office will schedule. .; ordrng 1 W11614513 (Dispenser Housing & Inlet Valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/26/2023

"cx complaint unit leaking, checked unit found leak at tub BL upper weld, please ship tub directly to cx.; ordrng 1 W11409866 (tub)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, PA 17331

Drew B.

Job Details: 09/26/2023

replaced the acu and now still operation called TL spoke to Chris and had me check power 120@board. discconnected the J2 the shifgter connector no change no error codes either per TL they wanted to replace lower harness and shifter call to reschd; ordrng 1 W11643701 (lower harness) and 1 W11481722 (shifter) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22203

Lloyd B.

Job Details: 09/26/2023

Cx complained the unit would freeze veggies in the drawer on the right and would not dispense water. Inspected the unit and found air leak around the damper cover on the right side which would cause the freezing on that side and freeze the reservoir. Temporarily sealed the air leak and melted ice in reservoir. Unit needs new damper housing and permagum in place in the temporary fix; ordrng 1 WPW10314204 (housing) and 1 212643 (permagum)

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Edenton, NC 27932

Branden R.

Job Details: 09/26/2023

"cx complaint unit ripping clothes , checked unit and found all major componets good advised cx to leave unit on max fill cx vary unhappy with unit advised unit is still not working . all major componets checked good and advised cx there are no parts that need to be changed . cx unhappy with unit ."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, MD 21797

Ricardo S.

Job Details: 09/26/2023

"Cx complains about an error code f8e4 inspected unit, the drip pan is full of water, water level cks ok, ran normal cycle, the motor works fine for 2 min.. then the motor makes a humming noise, the motor won't pump the water into the spray arms.. order sump assy; ordrng 1 w11460946 (sump/pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 09/26/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher will not power on. Checked power at the Terminal Block. Terminal Block has melted to a thermal event. Power Cord and Terminal Block are damaged due to this. Unit will need the Main Control Board, Terminal Block & Power Cord. ; ordrng 1 W11365011 (CORD-POWER) and 1 W11410066 (Whirlpool Dishwasher Control Board) and 1 W11573809 (TERM-BLOCK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20903

Emmanuel R.

Job Details: 09/26/2023

"Replaced both upper and lower rack, unit is now working properly."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, MD 20904

Emmanuel R.

Job Details: 09/26/2023

"Cs top rack binding and rack guard not holding. Confirmed complaint. I found the top rack guard clip is deformed and wont stay secured, also found the door gasket not sealing and catching the rack causing it to be pulled off. ordering gasket and guard.; ordrng 1 W10919676 (guard) and 1 W11177741 (door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Haymarket, VA 20169

Ezra M.

Job Details: 09/26/2023

"verified compressor failed. replaced compressor, vacuumed to -29 for 20 mins, no leak. filled with r600, verified stable pressures, good amp draw and unit cooling."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/26/2023

"cx complaint unit not completing cycle, checked unit found f8e1 fill code, 120 vac to co;d valve, valve not opening, replaced valve, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/26/2023

"Cx complaint is that the unit is to warm in the RC and is still making ice intermittently and the ice is melting. Upon arrival I found that the the ice in the bin is wet and water is dripping from the ice dispenser. I ran test 56 and found an E5. I then ran test 57 and 45 and the ice maker harvested and filled. I checked temps in the FC and found it to be 0 Deg. Rc 48 Deg, ice maker 19 Deg and ice bin 26 Deg. I then ran test 3 and found that both evap fans are functioning as intended. I then ran test 36 and found that the icebox fan is pulsing for up to 30 seconds and then runs at full speed. I called TL and informed them of my findings. I checked for air leaks and found none. I am ordering the Ice box fan. I was able to set the return 9/29; ordrng 1 W10846539 (Ice bax fan)"

We serviced a

WHIRLPOOL WASHER

Model LSR5132PQ4

Near Baltimore, MD 21206

Shane M.

Job Details: 09/26/2023

"cx complaint the unit isnt washing cloths properly. leaving smell & isnt seem cleaned. tested unit, found timer is shutting on & off, i can hold timer to side and timer doesnt make a buzzing noise & isnt turning off, found size load switch destroyed, panel destroyed where size switch sits, found hot water hose about exploded due old age, i also found completely clogged. drained sock. timer available but no other parts are NLA"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/26/2023

installed ordered parts and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Arlington, VA 22203

Lloyd B.

Job Details: 09/26/2023

Cx complained of long vent times. Inspected the unit and found that the unit is in a salon sitting next to another dryer. They each have their own vent but join into one further down and there is a blockage because the air and moisture enter into the dryer next to it. Cx needs duct work. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Ocean View, DE 19970

Frederick R.

Job Details: 09/26/2023

CX complaint is IM not working. Inspected/tested and found the power wire for IM had been severed. Replaced IM with new harness andtested. Unit is now working properly. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Gambrills, MD 21054

Davonte

Job Details: 09/26/2023

cx complained unit was giving f8e4 error code. confirmed cx complaint. also got f7e1 wash motor failure error code. ran diag test to check for any leaks. unit didnt leak. unit will need a new sump. only 2 in stock; ordrng 1 W11443104 (sump)

We serviced a

MAYTAG COOKTOP

Model MER8800FZ5

Near Elizabethtown, PA 17022

Justin L.

Job Details: 09/26/2023

As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EBS00

Near Westminster, MD 21157

Brian R.

Job Details: 09/26/2023

cx complaint is ice bin gets stuck. said he left door open one day to thaw maybe and bin was able to slide in and out and next day it was stuck. units O-O-W and he knows. checked over unit. was able to heat and free rail and dry and lube as well. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/26/2023

"cx complaint is the same as before, unit displays F8E1 error. checked for codes and found F8E1, F8E6. cleared codes and ran hot and cold valve. both have good flow. ran service cycle. unit completed cycle with no issues. inspected control board and blow through pressure hose, it is not clogged. ran calibration. ran water level pressure sensor check. valve increased as unit filled, pressure sensor is working. started a quick wash, unit filled and washed. called techline to document. they advised replacing pressure hose to be safe. orderign lower harness. scheudle when available.; ordrng 1 W11568984 (lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Arlington, VA 22203

Lloyd B.

Job Details: 09/26/2023

"Cx complained the unit did not dry. Inspected the unit and found that the unit did not start and there are missing digits. The belt was broken. Tested the belt switch and the thermal fuse and the both operate correctly. The drum hits the sides which makes for a tight spin. Unit needs new console, sides and belt; ordrng 1 W11233548 (panel left) and 1 W11310043 (panel right) and 1 661570V (belt) and 1 W11583883 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Tappahannock, VA 22560

Thomas B.

Job Details: 09/26/2023

Cx complaint unit is not working properly inspected cx states unit will not stop running unit ran for 6 hours straight at one point. unit removed and replaced the control tested and inspected for proper use unit now functions Normally.

We serviced a

MAYTAG DRYER

Model MEDE200XW1

Near Fairfax, VA 22032

Jason A.

Job Details: 09/26/2023

CX complaint DRYER runs drum spins but no heat. Found element open & insepected heating components are all good. Test dryer heats & check good airflow > JJ

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, DE 19945

Frederick R.

Job Details: 09/26/2023

Arrived at CX home. Met project mngr Austin. CX was not there. Upon inspection I found no error codes. Had unit running for over 30 mins and wash motor was working fine. The only thing I found was whet seems to be a weeks drain pump. Checked and verified disposal punchout was removed. Checked drainage system and did have a week flow into bucket. replaced pump per prior diagnosis. Tested unit 3 more times and no issues. Austin was there to witness everything. Left unit to run for an hour and he is going to come back and check for error codes. If there are now he will just cancel cycle. Unit upon departure is working properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Silver Spring, MD 20904

Emmanuel R.

Job Details: 09/26/2023

"Cs hinge on rc door has a frayed screw, confirmed complaint. I wanted to try to extarct the screw that frayed inside the door hinge but my extractor is too short, will need to remove the door to access the screw. Also the screw neeeded is the wrong one that tribles shows T20 screw, W11189635 not the correct screw, Double labor Auth 2x labor. We need to send this to parts research and locate that screw. Ordering door incase the screw doesnt extract.; ordrng 2 W11189635 (screw not the correct screw)s and 1 W10800806 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Baltimore, MD 21239

Shane M.

Job Details: 09/26/2023

"cx complaint the unit isnt powering on. found float switch fill with water, found unit not properly installed to cabient. unit was leaning forward towards door. adjusted front door to make unit lean back. advised cx she will need unit properly mounted to cabient. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tappahannock, VA 22560

Thomas B.

Job Details: 09/26/2023

"Cx complaint unit is not working properly inspected unit found handle loose tightened up also the freezer is overfrozen at the evap ordering the fan motor, thermistor and harness ordering parts ; ordrng 1 WPW10384183 (thermistor) and 1 W11559968 (Fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11650660 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Bowie, MD 20716

Leon

Job Details: 09/26/2023

"cx complaint that unit is leaking in the tub after each wash cycle, inspected unit to see water leaking from inlet valve into the tub, ordering inlet valve; ordrng 1 FSPW11210459 (water inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Wilmington, DE 19801

Taylor F.

Job Details: 09/26/2023

Cx complaint is unit shutting off mid cycle. Found the unit working as designed with no error codes. Informed cx why they might be experiencing these issues and what to do to resolve them. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/26/2023

"Cx complains that the unit not cooling properly, inspected unit, the Fc temp read 24 degrees,Rc temp 41.. the evaporator fan motor not working, good frost pattern, no power on evaporato connector, all connections on main board, cks ok.. replaced board. reset power, fan works fine."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/26/2023

"the client complains that when he open the oven door the glass broke, inspected unit. door handle is fine nothing is loose. looks like the door frame was defective .. order door glass assy; ordrng 1 WPW10634271 (glass-door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Jason A.

Job Details: 09/26/2023

CX complaint FRIDGE water dispense stops working or slow. Found unit RC set to 37 & FC +3. Water is dispensing but slow & increases as more water is dispensed & ice block is melted. Insulate reservoir covering it completely. Calibrate measured fill. Set RC to 38. Advised CX to increase to 39 if issue returns > JJ

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Lexington Park, MD 20653

David J.

Job Details: 09/26/2023

F4e4 l2 line voltage F4e3 restricted air flow F4e1 heater relay F2e1 stuck key Customer complaint unit is not starting. Inspected unit and verified complaint. Found 4 codes above. Ohmed out thermal fuse and was in 0.00. Inspected control and found motor relay blown on back of board. Unit needs new control board for return visit. Cx will let us know within 30 days and cx paid 120.00 for service call; ordrng 1 WPW10654005 (Control)

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ0

Near Clinton, MD 20735

Shane B.

Job Details: 09/26/2023

"cx complaint is the unit shutting off, being completly dead. cx said they used the unit. it worked properly then lost power. i unplugged unit. found fuse was blown. replaced with VS part. i found door switch was not in correct position. replaced both interlocks with preIDed parts and restored power. unit powered on and heated properly. unit is working as designed.; ordrng 1 W10138793 (fuse VS SB), used 1 W10138793 (FUSE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Great Mills, MD 20634

David J.

Job Details: 09/26/2023

"Customer complaint unit makes loud noise when spinning or agitating after previous tech visit. He had found this unit need a new gear case replacement arrived today and verified complaint disassembled unit and remove power. Replaced parts ordered by previous tech tested unit and recalibrated with customer unit is now working as designed job complete ; ordrng 1 W11239857 (Belt), used 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Culpeper, VA 22701

Danny R.

Job Details: 09/26/2023

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 09/26/2023

CX complaint: stuck trying to drain. Tested and verified complaint. F9E1 error code. Drain is clear and hose unobstructed. Pressure switch hose looks to be in good working order. I corrected level legs. Then i went over detergent use with CX. Unit is now working proeprly. Job is complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23320

Austin D.

Job Details: 09/26/2023

cx complaint the unit is not dryig. checked the unit and found that the tco was open. replaced the tco and tested operation. unit is running as designed. recommned getting the exhausts cleared if dryer issues are still ocuring. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Richmond, VA 23224

Chris B.

Job Details: 09/26/2023

cx comp unit will satte close door insp unit conf cx c omp found strike is engaing latch and latch wires seated at control unit will need latch nd control to complete repair; ordrng 1 W11394572 (latch) and 1 W11621183 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 09/26/2023

"Cx complaint is drain not turning off. Tested inspected and verfied complaint., Verifed pressure hose not pinched or kinked and clear of obstructions. Replaced pressure hose from pre idf and issue persisted. Ordering control to correct issue. Rescheduled for 10/2/23.; ordrng 1 W11616491 (control)"

We serviced a

MAYTAG FREEZER

Model MRT311FFFE01

Near Edgewood, MD 21040

Alexander D.

Job Details: 09/26/2023

"cx complaint unit not cooling at all now. inspected unit and verified complaint. lights inside come on but no light on the control box and nothing running. tried holding button, nothing. tried cycling power, no change. control is getting 120v. ordering control box. call cx to schedule return visit once we have eta on part; ordrng 1 W11613298 (control box)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 09/26/2023

installed ordered part and restoed power. keypad is working. ran each oven. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Hybla Valley, VA 22306

Tanner B.

Job Details: 09/26/2023

"Installed new compressor and refilled unit. Allow 24hrs too cool . Job complete; ordrng 2 w11504416 (BT/VS)s and 2 W11506635 (BT/VS)s, used 2 w11504416 (coupler), and 2 W11506635 (COUPLER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY04

Near Laurel, MD 20708

Emmanuel R.

Job Details: 09/26/2023

"Cs unit is leaking water confirmed complaint. I found the fitting on the bottoms left hand corner is leaking. Ordering fitting, i was looking for 90degrees 1/4 to 5/16 but cant find one. We will have reroute the water lines and install a straight fitting.; ordrng 1 WP4373559 (fitting)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gainesville, VA 20155

Ezra M.

Job Details: 09/26/2023

"replaced and tested ice chute, working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Brian F.

Job Details: 09/26/2023

"Picked up data loggers. Confirmed fc doesn't close fully after opening fully, installed new tracks, tested, door now closing properly. There were 2 tracks per box, left 2nd set in bin."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Hagerstown, MD 21740

Ken M.

Job Details: 09/26/2023

Customer complaint is that the cooktop surface is scratched up and the drawer is unstable Found that the drawer glides were not engaged with the frame. Drawer reinstalled and is working properly. Visual inspection confirmed damage to the cooktop. Ordering cooktop.; ordrng 1 W11178791 (cooktop)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/26/2023

"replaced heater, tested for leaks, unit stored f7e1 motor code, advised cx if problems persist contact maytag for PAD."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Rockville, MD 20850

Roberto I.

Job Details: 09/26/2023

"Cx complaint unit not responding.Tested unit, found indicator light on UI randomly turning on and off, display turning on and off by itself and knob not responding. Stacked unit. quoted repair $572.92, with $110 labor and $90 2nd tech for UI (W10911042) replacement. Cx needs more time to make a decision. **2 TECH** (stacked unit). Collected $120; ordrng 1 W10911042 (UI) and 1 2nd tech"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Reisterstown, MD 21136

Justin S.

Job Details: 09/26/2023

CX complaint not sure if spin cycle is going like it should. Drier vent was clogged. Using test kit p/n: W11224254. Tag remained hanging. Disconnected drier vent tube and tag fell off. CX wi9ll have to clean exhaust vent

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Brandywine, MD 20613

Shane B.

Job Details: 09/26/2023

cx complaint is the unit not making ice. when i arrived the bin was empty and the arm was jammed with cubes. the cubes were bridged. i removed ice and IM began cycling and filled properly. i adjusted fill height slightly to help cubes come out seperatly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Laytonsville, MD 20882

Israel R.

Job Details: 09/26/2023

Customer complaint unit is not turning on. I tested power and the oulet is not gettign 120. Went to check on the breaker and the breaker was popped. Reset breaker. The breker popped off again. I then replaced the power suplply and control. Now the unit is turning on and staying on. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21044

Marc M.

Job Details: 09/26/2023

"cx complaint unit making noise during cycle. inspected unit and found that the condenser fan, compressor, evap fan are all running presently. unit has the damper in open position. temps are normal. cannot yet replicate the issue, cx states it hasnt happened since sunday. will try proactively to order parts based on cx description and previous tech findings.; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11458267 (condenser fan blade)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Bethesda, MD 20817

Brian F.

Job Details: 09/26/2023

"Cx states unit still not making ice. Inspected, ice bin empty, ice in mold, FC temps 0*. Moved ejector fingers to 12 0'clock, waited 2 minutes, IM began harvesting, IM harvested and filled properly. Called tech line, tested door switches, bin optics, rep recommended replacing bin optics; ordrng 1 W11629974 (bin optics)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near La Plata, MD 20646

Shane B.

Job Details: 09/26/2023

"cx complaint is the unit not cleaning dishes or draining. checked for codes and found F8E2 drain motor issue, F7E1 no heat. cleared codes, ran service cycle. unit filled and washed but spray arms are not spinning. unit had a lot of suds. added vinegar to get rid of suds. unit is filled to correct level. wash motor was replaced a few months ago. ordering spray arms, manifold and drain pump. schedule when appoved, when parts are available.; ordrng 1 WPW10319027 (spray arm) and 1 WPW10317197 (upper spray arm) and 1 WPW10340683 (manifold) and 1 W10876537 (drain pump)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, MD 20904

Emmanuel R.

Job Details: 09/26/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Perry Hall, MD 21128

Alexander D.

Job Details: 09/26/2023

cx complaint unit making high pitched noise while compressor is running. maintenance tried explaining to tenant multiple times that noise is normal but tenant is adament that it is not. inspected unit. verified noise is normal sound of compressor running. advised cx that whirlpool had to switch refrigerants to r600a and redesign the compressors to work on new refrigerant and the newer compressors tend to run a little noisier. unit is operating as designed at this time.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS

Near Cockeysville, MD 21030

Neil H.

Job Details: 09/26/2023

WATER GOING INTO THE I/M IS GOING SLOW BUT AT TIMES IT WENT FAST INTO THE RESERVOIR SO I REMOVED THE FILTER AND IT IMPROVED THAN I REPLACED THE VALVE IN CASE IT WASN'T OPENING FULL BUT THE CHANGE MADE NO DIFFERENCE CX WILL HAVE PLUMBER TAKE A LOOK BECAUSE UNIT IS CHECKING GOOD AND NEW VALVE DOING THE SAME

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gaithersburg, MD 20882

Israel R.

Job Details: 09/26/2023

"costomer complains loud squeeking noise at low speed.the drain pump is noisey.ran diagnostic test and we heard noises knocking and squeeking from the gear case .unit needs gear csse and shifter .also found the door noit closing correctly the hinges are failing not sitting correct.ordering gearcase, slider , drain pump and left and right hinges.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11396717 (Drain pump) and 1 W11551369 (Hinges) and 1 W11551376 (Hinges)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Silver Spring, MD 20902

Roberto I.

Job Details: 09/26/2023

CX complaint control not responding.Fund F1E0 on display and control not responding. Confirmed 120Vac supplie to the control board. Ordring control board.; ordrng 1 W11567368 (control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Potomac, MD 20854

Roberto I.

Job Details: 09/26/2023

"Cx complaint keys not responding.Confirmed no one kay responding and no sound from key. Display and indicater lights working. Door wiring connections ok, power supply ok. Quoted repair 477.16 with $110 labor for door assy W11196131 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11196131 (door assy)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Edgewater, MD 21037

Davonte

Job Details: 09/26/2023

cx complained unit wasnt cooling in the rc side. confirmed cx complaint. after inspecting unit saw frost build up on fc side. ran defrost mode but heater never came on. ordring heater and evap fan assembly. use if needed; ordrng 1 W11631626 (evap fan) and 1 W11626107 (heater defrost)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brookeville, MD 20833

Israel R.

Job Details: 09/26/2023

costomer complained the control panel was dented on delivery .part was delevered to cutomers house . installed and checked range is back to normal working operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Chesapeake, VA 23323

Zachery R.

Job Details: 09/26/2023

"cx complaint unit led not illuminating, also unit not able to be levelved. checked unit, come to find defective roller wheel, roller wheel not able to stay seated on shaft, also come to find defective led in rc, switch led from fc to verify operation. led is not illuminating, cx stated they prefer to have led in rc so i left led in rc and will be returning with roller wheel and led for fc. advised cx they will be contacted for return visit.; ordrng 1 WPW10475495 (roller-cab) and 1 W11602886 (led)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, MD 20905

Israel R.

Job Details: 09/26/2023

Installed new drain tube. tested unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Chesapeake, VA 23321

Zachery R.

Job Details: 09/26/2023

"replaced fc door, cx stated they would like nameplate and rc door not holding gasket, verified issue, come to find defective door not allowing gakset to stay seated in door channel, asvised cx door will be shipped directly to their home and to contact via office once door arrives.; ordrng 1 W11178521 (nameplate) and 1 LW10668874 (dor-fip)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20148

Simon

Job Details: 09/26/2023

CX comlaints wall oven microwave display partial display.Inspected unit and found that ui not responding .unit need UI interface and antenna.ordered ui and antenna.SZ; ordrng 1 W11600630 (user interface) and 1 W11537624 (antenna)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Harrisonburg, VA 22801

Eric F.

Job Details: 09/26/2023

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21042

Marc M.

Job Details: 09/26/2023

cx complaint cosmetic damage. sxs fc door. replaced with parts sent to cx. unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model Kbsd602ess01

Near Harrisonburg, VA 22801

Eric F.

Job Details: 09/26/2023

"Confirmed cx complaint unit LEDs not illuminating in fridge/freezer. Service pointer pertaining to issue, covering parts and labor. Installed updated LEDs, charged cx 120 diagnostic."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/26/2023

"upon arrival door severely warped, slides, brackets and gasket checked good, replaced door and added foam gaskets between door and gasket to allow better seal, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket lr/vs)s, used 2 W11159728 (GASKET lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Quicksburg, VA 22847

Danny R.

Job Details: 09/26/2023

installed parrts checksok

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, MD 20854

Roberto I.

Job Details: 09/26/2023

Replaced part. Tested the mw and ran a 350 bake cycle. The unit worked as designed

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ruckersville, VA 22968

Danny R.

Job Details: 09/26/2023

unit will need a gear case cx will replace unit; ordrng 1 W11454372 (gear case) and 1 W10913953 (shifter) and 1 W10721967 (clutch kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Potomac, MD 20854

Roberto I.

Job Details: 09/26/2023

"Replaced parts. Cx had new complaint, icemaker stopped working. Ran test 44, icemaker didn't harvest and the display showed 2-3 error. No power to the icemaker, find a broken wire near the bottom hinge. Temporarily repaired the wire but the unit needs a new freezer door. **2TECH**. Cx agreed to pay $90 for 2nd tech on the return visit; ordrng 1 LW10755680 (freezer door) and 1 2nd tech"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Baltimore, MD 21206

Shane M.

Job Details: 09/26/2023

installed burnerasm. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Ellicott City, MD 21042

Marc M.

Job Details: 09/26/2023

cx complaint unit not entering high speed spin and makes a very loud noise while attempting to. inspected unit and found error f7e7 saved in diag. cleared code and ran auto test cycle. during agitate unit sounded as tho it was not agitating fully. unit will need parts.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2830DS01

Near Boyds, MD 20841

Julian H.

Job Details: 09/26/2023

CX complaint about unit not working properly found error F2e1 stuck key reset power for 3 min same issue connector tight issue with console CX PAID FOR SVC CALL ONLY WILL CALL JA FOR HELP; ordrng 1 W11236888 (console ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Hanover, MD 21076

Marc M.

Job Details: 09/26/2023

installed compressor drier and rc evap and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 134a and tested. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WGd9600TW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 09/26/2023

Unit with frayed belt worn pulleys and tensioner unable to get unit without rattle due to worn spindle on tensioner; ordrng 4 WPW10314173 (Roller)s and 1 279640 (Pulley) and 1 661570V (Belt) and 1 W10837240 (Tensioner)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Hagerstown, MD 21740

Ken M.

Job Details: 09/26/2023

"Customer complaint is that the unit would count down as it starting, but will not start. Unit tested and found error code F2E1. Started test cycle and the cycle started. Start key is advancing the cycle. Test cycle ran properly. Tried to start a normal cycle and the cycle started with no issues. All keys are working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chester Gap, VA

Daniel J.

Job Details: 09/26/2023

spin basket paint chipping and also seems out of round during spin ordering spin basket; ordrng 1 W10554251 (spin basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 09/26/2023

Heater and harness and thermistor replaced. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 09/26/2023

cx complaint fridge door opens to fast door handle came off. inspected unit and cofimred both complaints found screw came out of door handle that keeps it tight and is on the floor. reinstalled screw and tighten handle and now is good. i then found level bar at bottom the shaft came out causing the unit to sit forward. fixed shaft at bottm of door and leveled unit and now door is working great. unit is goood to go

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Fulton, MD 20759

Israel R.

Job Details: 09/26/2023

Customer complaint is that oven doesnt stay at temp. I tested temps and the unit is not reaching 350 and is not keepping temp. I instlaled new temp sensor and did not work. Ordering control. Unit is sparking good.; ordrng 1 W11620673 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near La Plata, MD 20646

Shawn D.

Job Details: 09/26/2023

"arrived to unit still on and running evap ice over bad, unplugged unit cleared all ice vacued out drain pan replaced heater with harness and tested and heater now turns on. unit is good to go"

We serviced a

WHIRLPOOL DRYER

Model MEDB955FW0

Near Bethesda, MD 20817

Brian F.

Job Details: 09/26/2023

"Cx states loud noise during cycle. Started timed dry cycle, not hearing any abnormal noises, tested with and without load in drum, maybe cx was hearing their dryer balls. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Bethesda, MD 20817

Brian F.

Job Details: 09/26/2023

"Cx states unit moaking loud noise, went to back of unit, found noise caused by vibration of condenser line. Applied perma gum to line in multiple locations, vibrations now gone, unit is working properly."

We serviced a

WHIRLPOOL OVEN

Model n/a

Near Crofton, MD 21114

Davonte

Job Details: 09/26/2023

"cx complained units bottom oven wasnt working as should. inspected unit and confirmed cx complaint. unit isnt heating up, did further inspection and notice that the ignitor wasnt coming on. unit will need new ignitor. cx paid in full.; ordrng 1 WPW10324738 (igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Sykesville, MD 21784

Justin S.

Job Details: 09/26/2023

cx says the bottom of each compartment is cold but not the top. found the cx is cooling the unit with dry ice. large amount of frost on the evaporator. put the unit into diagnostics and the unit is not going into defrost. found the white connection to the heater has seperated but didnt pull out of the harness. reinstalled the connection and melted the ice. the damper checks good. the unit is now cooling good. the unit is now good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Orbie

Job Details: 09/26/2023

"cx complaint unit not making ice. checked unit. 38.3*F in RC, -0.9*F FC. test 56 E0. test 57 01. test 45 heard valve humming but not dispensing water. unit needs a water valve. cx paid in full, ordering water valve. spoke to megan at office to schedule on myself for friday end of day.; ordrng 1 WPW10341329 (water valve assy)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Suffolk, VA 23434

Zachery R.

Job Details: 09/26/2023

"cx complaint no heat, checked unit, come to find thermostat reading open, replaced thermostat. tested, unit working as designed."

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