We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/03/2022
"9-1 8-2 10-2 10-1 ck fnd unit is draining but giving circuit faults for the drain, fill and dispenser. all of those are working.. the unit is also giving an error for a vent fan fault... need parts..; ordrng 1 w11416460 (vent assy) and 1 w11412300 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 06/03/2022
Cx complained the units door would not close. Inspected the unit and found the shelf on the right was hitting the drawers. The middle drawer assy was out further on the right then the left. Removed and correctly installed and tested and the right door now closes without hitting. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Odenton, MD 21113
Mitchell H.
Job Details: 06/03/2022
cx complaint unit is 2 weeks old and doesnt dry ishes. asked cx what cycles he uses and if he opens door at end of cycle. he informed me he uses the normal cycles with high temp and heat dry which is good but he does it before he goes to bed and unloads it in the am after the door has been shut all night. this will cause water to recondensate on top and drip back onto dishes. informed him to open door at end of cycle to ensure better drying. unit is working as desinged. per m/s unit is under warranty cx did not have pop for me at this time
We serviced a
IKEA MICROWAVE
Model IBMS1455WS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
Found that the unit is very hard to pull by yourself and both oven and mw need to be pulled to even diag unit.. i found issue right away and informed cx . needs me and another tech .
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Germantown, MD 20874
Justin S.
Job Details: 06/03/2022
cx says the unit ran for 13 hours after the timer was just replaced. says it happens in both timed and auto dry modes. the unit is spinning blowing and heating good. called tech support and spoke with an andy. file number 7733803810. said replace timer again. replaced the timer from preid again and ran the time dry for 15 minutes. the timer is counting down. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Parkton, MD 21120
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit's not cleaning dishes on the upper racks. Entered into diag and found no error codes. Ran test cycle and found water enters, and pump begins to run but water is just trickling out of middle spray arm and no water is getting to the upper spray arm. Ordering pump assembly, once part is in contact cx to reschedule. Cx paid 240 for service and labor; ordrng 1 WPW10591570 (pump & motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit doesn't cool properly. When arrived the temps in both sections were normal. Inspected freezer and found ice build on the evap cover. Cx stated in the RC section, items were at room temp and not cooling. Cx currently has FC set at 6 with RC at 4. Unit will need to be defrosted. Ordering harness and control, once parts are in contact cx to reschedule; ordrng 1 WPW10503278 (control) and 1 W11260592 (harness)"
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Manchester, MD 21102
Bernard M.
Job Details: 06/03/2022
"Replaced parts per previous tech, ran unit for 30 sec with glass of water in, and water heated as designed. Unit checks good"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Forest Hill, MD 21050
Eric W.
Job Details: 06/03/2022
installed control and filled unit unit now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHW04
Near Colonial Heights, VA 23834
Chris B.
Job Details: 06/03/2022
cx compalint unit water line is too long and is loose and leaking inspected unit confirmed cx complaint tightened water line that was hand tight apon arrival at house and unit unit not working as desighned cx stated unit has caused water damage to her floor due to leak at water line and unit wear insatller did not tighten line tightened water line tested unit no leaks
We serviced a
JENN-AIR COFFEE-MAKER
Model JBC7624BS00
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"Cx complaint brewing unit stuck in the machine.Inspected unit, confirmed complaint. Resetted the unit by entering self disgnostic and then by turning it on and of trough the rinsing cycle. The brewing unit came out normally. Called tech line, spoke to Austin (sr # 7733799078). We tested the machine following the use and care guide and the brewing unit came out normally after turning the machine off. Instructed cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMOO
Near Washington, DC 20011
Samuel R.
Job Details: 06/03/2022
cxv complaint unit is leaking.inspected unit a found drain tube clogged.unit needs a new drain tube W11190084 5 tribles; ordrng 1 W11190084 (drain tube)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS
Near Chesapeake, VA 23320
Branden R.
Job Details: 06/03/2022
"came out to replace parts on unit , disassembled and replaced foot pedal , tested unit running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS10
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/03/2022
cx complaint units top drawer not working at all. inspected unit and found control panel unresponsive. no buttons working at all just stuck on 3 seperate keys. unit still chimes when door opens but will not do anything else at all. ordering control panel for return visit. cx will owe 110 labor on return visit.; ordrng 1 WPW10117977 (control panel)
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW0
Near Gaithersburg, MD 20882
Justin S.
Job Details: 06/03/2022
cx says the unit is leaking. found the drain pump is leaking from the bearing. the cx does not wish to proceed at this time; ordrng 1 WP3363394 (drain pump(68.97))
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Washington, DC 20016
Ricardo S.
Job Details: 06/03/2022
"Cx complains that the unit not working on any cytcle, inspected unit, i ran diagnostic test mode found an error code f7e6 motor fault.. the unit agitate fine but wont go to the spin.. the motor capacitor makes a humming noise.. connection cks ok.. order motor cap, harness just in case; ordrng 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 1 W11095106 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/03/2022
"found unit with broken harness from motor, must replace when available. cx owe labor 110 on return.; ordrng 1 WPW10189680 (harns-wire)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"Cx complaint mw not working F1E5 error.Ran test mode, confirmed error and confirmed unit not heating.conformed 120V supplied from mw control to inverter. Removed mag, found emitter burned again and also found a burn and a bimp on the top of the waive guide and 2 burns on the cavity cover. Called tech line, spoke to Robert (sr # 7733797034) , he said the burn on the waive guide should not be a problem since we don't have a F1E6 error but he advised to replace the cover. Replaced inverter and mag (both parts Rop1y) and cleared the error. The unit worked as designed. Ordering cover W10915651. Cx paid in full (280.65); ordrng 1 W10915651 (cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNL00
Near Fairfax, VA 22032
Jason A.
Job Details: 06/03/2022
CX complaint FRIGE no ice. Test rec / emit & it was turned off. Turned on & led flashes correct sequence & goes solid when flapper door held closed. Replaced icemaker & it completed harvest & filled. NO LEAKS Advised CX toss out the 1st few batches of ice > JJ
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Palmyra, PA 17078
Justin L.
Job Details: 06/03/2022
"cx complaint unit displaying lf error code. was able to access unit and found code F8E1. Ohmed out valves and found 1.048k, 1.034k, 1.032k and 1,026k Ohms. Ran test 51 and found hot side not fully opening. removed water lines and found good incoming pressure. replaced valve with pre-id and ran test 51 then started a rapid wash with temp set between warm and medium. unit now operating as designed no further work needed"
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD862HSS
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/03/2022
after looking at and cx paying for both oven and dishwasher he said he didnt really want this looked at. i took a m/s pic of this but did not actually diagnose the unit. so just basically completing ticket until cx wants to call back for this or he just replaces it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Bowie, MD 20715
Mitchell H.
Job Details: 06/03/2022
cx complaint unit was not making ice. since i left last visit it was in fact making ice. changed door anyways as shes been waiting months for it. checked over unit and unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"CX concern the unit not starting .. found the door lock mechinism connection loose at control giving f5e1.. also had off balance code.. reseated the lock , recalibrated and ran diag. unit is working as designed .. informed cx on detergent and loading just incase.. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/03/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling.( Unit is in the Garage. Advised that this refrigerator is a in Door refrigerator. Advised that the cx moves the unit in doors.) ( Any questions please check Sd Pictures.) Found that the Compressor is running but is running really hot. Unit will need the Compressor, Coupler fittings, Coupler, Evaporator & Drier. Cx wants to talk to Lowe's to see if they can get an Out Door Refrigerator. ; ordrng 1 W11370574 (COMPRESSOR ( comes with Drier)) and 2 W11401413 (COUPLER (suction))s and 2 W11504420 (COUPLER fitting)s and 2 W11504418 (COUPLER (Condenser))s and 2 W11506623 (COUPLER ( Drier steel line))s and 2 W11401409 (COUPLER (Drier outlet / Capillary))s and 1 W11368877 (EVAPORATOR) and 2 W11504449 (Coupler ( Capillary))s and 2 W11225184 (COUPLER ( Evaporator Suction))s"
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS00
Near Arlington, VA 22201
Emmanuel R.
Job Details: 06/03/2022
"Cs far right burner valve is stuck, confirmed complaint. Stuck valve at the manifold, ordering manifold and one knob that is loose for the far right burner. customer owes 110.00 for labor on return visit.; ordrng 1 WPW10204705 (manifold) and 1 WPW10295131 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20814
Israel R.
Job Details: 06/03/2022
Technical Service Pointer #: W11606409. S84638. Customer complaint units right door is not closing correctly. I tested the unti and fpound the unit is cooling the door is bouncing back. I adjusted hinge and adjusted gasket. The door is closing is self closing. The door pops open when the left door is closed. But thats just air pressures. the extra pressure that is created when the door is close will try to come out somwhere so the right door will pop iopen and that happens on any whirlpool french door. The LED in th freezer are out and this model is part of the service pointer for the lights. Call customer when lights are available.; ordrng 12 W11484836 (LED)s
We serviced a
JENN-AIR ICE MAKER
Model JIM158XYRS2
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/03/2022
"cx complaint unit not making enough ice, and ice that is being made is thinner than usual, ran auto test, unit will not go passed step 6. checked valve to be sure unit has updated valve. verified updated valve. u it not sensing water level. ordering recirc pump and drain pump to complete repair.; ordrng 1 W11542867 (recircpump) and 1 W11542868 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Potomac, MD 20854
Julian H.
Job Details: 06/03/2022
CX complaint about error F9E1 long drain removed filter drain and found it clogged cleared and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/03/2022
"cx complaint unit not cooling upon arival unit was unplugged , plugged unit in and started to disassembled , found evap has no frost pattern going threw it , uninstalled and found compressor kicking on at 21 amps and shutting right back down , found corrosion on dryer . unit will need sealed system repair . unit has bad compressor . ordering all parts for repair .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11506621 (lokring) and 1 W11578027 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repair) and 1 sstech (ss tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/03/2022
"disassembled ff, thawed evap, replaced evap cover, replaced control, reassembld, tested, unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near Silver Spring, MD 20906
Alexander D.
Job Details: 06/03/2022
"arrived to install braces to mount handle. found locking nuts are also missing, bolts on inside of front panel, not nuts, pic saved. also found lower brace damaged, weld securing bolt broken, pic saved. also noticed vent leaking. showed cx these issues and she said ADU is coming to pick up fridge and dishwasher today anyway so she doesnt need unit repaired. if cx calls back to complete repair send tech with brace(W11505239), lower brace(W11229577), x2 locknuts(WP776338), and vent (W11414073)."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Martinsburg, WV 25404
Danny R.
Job Details: 06/03/2022
unit has servail erro codes lock code rep;aced lock to do diag . gear case is noise and griding . drain pump is failed alos the harness was ripped out of drasin pump will need harness; ordrng 1 W11569161 (lower harness) and 1 W11543994 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25405
Danny R.
Job Details: 06/03/2022
sump came broken up and box had d amages to it ordering it again; ordrng 1 w11460945 (sumpassyy)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Joseph D.
Job Details: 06/03/2022
"unit with failed dispenser, and faulty bezel. must replace to eliminate leak when avilable please.; ordrng 1 W11569112 (dispenser) and 1 W11550898 (bezel)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/03/2022
"extracted remaining water, replacd pump and control, calibrated, tested, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Petersburg, VA 23803
Chris B.
Job Details: 06/03/2022
cx complaint unit will not work inspected unit found major infestation unit will need control when cx can provide proof of extremination because rouches are EVERYWHERE
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF06
Near Richmond, VA 23225
Joseph D.
Job Details: 06/03/2022
"danjones3510@gmail.com unit with frozen evap from door being left open, cleaned rails, set to auto defrost on 8 hour timer as well as forced defrost. unit now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Washington, DC 20012
Samuel R.
Job Details: 06/03/2022
cx comlaint unit is not cooling.inspected unit and found unit evap to be badly frozen.advisec cx unit needs to be left off for a couple of days.unit will need a new thermister and evap fan WP2169142 75 tribles; ordrng 1 WP2169142 (fan blade)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/03/2022
door will not power on just sits blank put old door on camed on will order new door again; ordrng 1 W11186019 (door/mw)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS00
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 06/03/2022
"unit not cooling at all. the inverter board receives 120vac and 4vdc on the red wires, faulty inverter baord, replaced part, reset power and now the compressor is working"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW03
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/03/2022
"I was early, when cx arrived, she canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Petersburg, VA 23803
Chris B.
Job Details: 06/03/2022
cx denied service sated she has ducks appliance take a look at unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Richmond, VA 23234
Joseph D.
Job Details: 06/03/2022
"found unit with overheating compressor and blocked up condensor coil. got compressor to run, but not efficiently bc it is so hot. instructed cx to leave unit off for a few hours and turn back on."
We serviced a
KITCHENAID HOOD
Model KVWB606DSS2
Near Manchester, PA 17345
Marc M.
Job Details: 06/03/2022
installed parts and tested unit. unit now checks good
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near West Point, VA 23181
Gill G.
Job Details: 06/03/2022
cx declined service due to age of unit.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/03/2022
cx could not provide proof of purchase. unit is in new constuction model home that has not been purchased. called office. advised cx needs somthing to show home completion date. no service provided.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Baltimore, MD 21215
Keith H.
Job Details: 06/03/2022
cx complaiint is unit not working on hot setting inspected unit veririfed 120v to unit put into diagnsotics no errors ran test and noticed hot water valve not on i turned it on tested it again and unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Cockeysville, MD 21030
Milton J.
Job Details: 06/03/2022
CX complaint unit not heating. Installed new Control and Element as ordered by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Timonium, MD 21093
Milton J.
Job Details: 06/03/2022
Cx complaint panel lights flashing. Installed new Float Switch as ordered by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Bethesda, MD 20814
Ricardo S.
Job Details: 06/03/2022
"Defrost issue, I see some broken wires on the freezer door, maybe that's why the defrost isn't working.; ordrng 1 LW10728959 (dor-fip)"
We serviced a
WHIRLPOOL DRYER
Model WED9600TW1
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/03/2022
Custoemr complaing unti is not drying correctly. I found the vent is clogged uo. I was able to get in unstuck and the unit is not blowing air good and is heating correcttly. Unit is back to normal operations. collected 120.
We serviced a
KITCHENAID REFRIGERATOR
Model KBCS24RSBS03
Near Clinton, MD 20735
Robert A.
Job Details: 06/03/2022
Cx complaint that the unit's bottom drawer is not sliding out. I inspected the unit to confirm the complaint. I found that of the 3 drawers 2 have tracks and are designed to move in and out. The bottom drawer does not have a track and is not designed to move. It has to be lifted and pulled out manually. I showed the cx the use and care guide instructions and how to remove the racks as evidence. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Riverdale, MD 20737
Samuel R.
Job Details: 06/03/2022
cx complaint unit is not drying clothes.inspected unti and found unit to heat up properly.unit also had good airflow.cx mentioned sometimes washer does not complete cycle.so i advised cx if clothes is super wet it will take long time to dry.cx needs washer checked but its ge.dryer working properly
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Wyndham, VA 23059
Gill G.
Job Details: 06/03/2022
verified cx complaint of unit door not closing all the way. inspected unit and found door hinges are not pulling door closed all the way. cabinet and door look to be okay. if door is held closed unit will heat and operate as designed. ordered door hinge parts.; ordrng 2 W11598178 (hinge)s and 1 461967750494 (support) and 1 W11607070 (sliding arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/03/2022
Cs no water coming out the water dispenser. water valve getting voltage but not dispensing water. The water cutoff is not labeled correctly. When i went to shut the water off to replace the valve the dispenser started dispensing water. Advised customer of findings. Unit is now dispensing water and working properly.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/03/2022
cx compalint unit will not broil or connect to wifi inspected unit confirmed cx complaint coluld not get unit into diag mode calledor get voltage out of main power relay has 120v at of the two red wires at relay inspected terminal block.. replaced control same issue still prosist tech line twice spoke with bruce 7733801438 to replace control also spoke with kirt stated to replace UI and door switch; ordrng 1 W11492269 (ui) and 1 W11029221 (door switch)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ5
Near Montclair, VA 22025
Demonte S.
Job Details: 06/03/2022
Inspected the unit. Found that the cx is saying that the Microwave Fan & Inner Light are turning off. I then checked power to the unit. I'm getting 120.4 volts. Put a paper towel into the Microwave. Microwave is Heating. Unit will need the Main Control Board & Interlock Switch Kit. ; ordrng 1 W11467778 (CNTRL-ELEC) and 1 W11244490 (Whirlpool Microwave Interlock Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Allen, VA 23059
Gill G.
Job Details: 06/03/2022
replaced control. tested by running diagnostic cycle. found unit is fully functional and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Allen, VA 23060
Gill G.
Job Details: 06/03/2022
verified cx complaint of unit side and deli led not working. followed service pointer and turned off breaker to see if lights would come back on. they did not. found right side deli drawer light was faulty. replaced led. tested. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Monkton, MD 21111
Neil H.
Job Details: 06/03/2022
REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Hampton, VA 23664
Carl A.
Job Details: 06/03/2022
"cx complaint of unit turning on unit by iself,checked unit to find that the relays on board are sticking,tried called safety they are close for the evening; ordrng 1 W11105615 ( Assembly, Display) and 1 W11100513 (Control Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Baltimore, MD 21215
Keith H.
Job Details: 06/03/2022
repalced washplate adn splutch but unit still making noise did a further inspection and saw its the basket thats stripped...7733801467 i called techline because wants repalcement unit but because she has third party warranty it would be up to them to replace; ordrng 1 W10752719 (basket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, PA 17329
Drew B.
Job Details: 06/03/2022
cx complaint that unit is flashing 2 codes f8e1 f8e3 and when arrived cx had said they had to turn off the water bc the unit was just fill up then leak out... the unit when arrived was ran through calibration and also tested on service testing foudn normal operations as far as rthe unit agiatting spinning draining . etc. will need the valve and control call to reschd when in to return; ordrng 1 W11419171 (acu) and 1 W11165546 (vlave)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Baltimore, MD 21218
Shane M.
Job Details: 06/03/2022
cx complaint the unit isnt starting any cylces. found a glitched UI. not allowing to enter test mode. 120v at control. gave cx a quote for UI & control. cx paid svc by card. W11561182 W11481108
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Fairfield, PA 17320
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit doesn't wash dishes. Entered into diag and found error code F4E3 motor fault. Ran test cycle and unit filled but no activation from pump. Replced pump using pre-id parts, ran test cycle and unit completed cycle without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21229
Shane M.
Job Details: 06/03/2022
"cx complaint the unit isnt making ice. found icemaker manually turned off at the switch. put unit into test mode. unit icemaker passed cycle. thermistor good. filled with water. i went down to wiring. made sure all wiring was good. if cx calls back pre id door, UI, icemaker MANDATORY 2nd tech needed for installment. w10873791 LW10691266 WPW10758681"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Shrewsbury, PA 17361
Drew B.
Job Details: 06/03/2022
when arrived had checked pressures and found the unit to have 75 on high and aroudn 5 on low... spoke to MA on phone and was strickly advised per the readings given to dump charge pull vaccum and refill to aroundd 0-1 on low and watch scale accordinlgly filled to 4.7oz and unit didnt ice up rear piping and appears to be funtional.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23294
Gill G.
Job Details: 06/03/2022
verified cx complaint of unit not turning off on its own when running AUTOMATIC DRY cycles. found faulty timer. did not get good reading on low temp side of thermostat. replaced timer and thermostat. tested. unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Centreville, MD 21617
Alexander W.
Job Details: 06/03/2022
"cx stated unit just stopped working and gave F9E1 error code tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Finksburg, MD 21048
Sal R.
Job Details: 06/03/2022
CX complaint is that the unit is not opperating. I found that the utni has onluy 18V's to L1 and 220V's to L2. I inspected the outlet and the term block and found that the CX need a licensed electricain. CX is agrumentative.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WFE525S0JZ1
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/03/2022
CX stated microwave is cracked and sparking. tested inspected and verified cx complaint found unit is non-repairable called wpl tech line and spoke with kirk (:7733803127) job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ0
Near Westminster, MD 21158
Sal R.
Job Details: 06/03/2022
CX complai t was that the tuni was leaking water. I found that the the drain tube form the evap was disconnected causing warm air to hit cold air and condinsate and cause a ice blockaged. I was able to steam out the ice and securly reconnected the drain tube. UHnit test good. I collected 120.00 for service charges.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Newville, PA 17241
Andrew S.
Job Details: 06/03/2022
Cx comp;aint is that the unit is not filling. Upon arrival I found that the unit would pass the diag test but when clothes are in it it would not pass sensing. I tipped the unit back and found that the harness was in a pinch and when loaded with clothes it is causing the wires to break connections. I am ordering a lower harness. I was able to set the return for Wednesday 6/8 Am preference.; ordrng 1 W11376227 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Easton, MD 21601
Alexander W.
Job Details: 06/03/2022
CX stated grinding noise coming from washer. inspected tested and verified cx complaint took splutch off to put new splutch on and found gearcase has been leaking oil. gear case is defective ordering a gear case also found motor pulley is seperated from motor making the motor defective as well ordering motor gear case and returning with splutch. cannot resched at this time due to SO parts.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 06/03/2022
"Cx complaint is that the noise came back after 1 load after the last reapir. Upon arrival I was show a video of the issue. I entered into diag mode and found an F0E3, F3E2 and an F7E5. I then ran the diag test and found that the unit was not going into spin. I spun the basket by hand and was able to hear the gear case bearings have failed. I then inspected the slider and found that the slider had seperated. I quoted the cx that the cost of the repairs. Cx is dicussing the quote with his spouse. Job complete"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Easton, MD 21601
Alexander W.
Job Details: 06/03/2022
"CX stated hot light would stay on. tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tracys Landing, MD 20779
Shawn D.
Job Details: 06/03/2022
"arrived cx said unit has been leaking the whole time even before repair floor is buckled and unit is still not working i thought i was here for heater replacement. inspected unit and found heater bshing gone snapped pic and from it leaking it shorted the control out again so called techline joel 7733803028 documented issue heater leaking and took out ontrol. pulled unit out to change heater and there rust on top of motor and this also could be shorting control out so that needs to be changed also. i replaced heater, ordering control and sump assem for return; ordrng 1 W11416362 (pump and motor) and 1 W11410065 (control)"
We serviced a
MAYTAG WASHER
Model MHW4200BW0
Near Potomac, MD 20854
Ricardo S.
Job Details: 06/03/2022
"cx complains about an error code f9.. inspected unit, found an error code f9e1 unit not draining. the drain filter is clogged, unit tested several times with cx and working ok"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21206
Milton J.
Job Details: 06/03/2022
"CX complaint handle fell and broke oven glass and is now when used is to hot for her and her kids to open. Inspected and found handle down on right side and glass door broken. Ordering new Glass Door, Screws and returning with Pre-IDed Badge. -MJrob; ordrng 1 W11176456 (Glass Front) and 2 WPW10277003 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/03/2022
"Cx complained the unit did not operate. Inspected the unit and found that after locking, the drum would not rotate and there was a noise described by the cx. Lifted the unit and found the pulley bolt was loose which caused the teeth on the splutch to make noise and have the pulley sitting on the cover not allowing the drum to rotate. Tightened the bolt and tested in diagnostics and the unit opertates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/03/2022
cx complaint of ice maker mold has cracked and chipped off inside of ice cubes and has concern her elderly mother almost consumed it. checked unit and confirmed ice maker mold had cracked and sheared off into ice cubes. turned ice maker off and recommended to leave it off until repaired. also found ice door not sealing all the way causing frost build up on bottom of ice bin. ordering ice maker and ice door.; ordrng 1 W10873791 (icemaker) and 1 W11098702 (ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Glen Allen, VA 23060
Gill G.
Job Details: 06/03/2022
cx complaint: unit not producing ice. tested freezer temp at 4.5 degrees. decreased set point to -1 for freezer. found ice in ice bin. unit is positioned in corner of room in very tight space. advised cx that freezer door may rub on wall and not be closing and sealing on occasion. tested ice maker. unit is working as designed at this time/
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Orange, VA 22960
Eric F.
Job Details: 06/03/2022
"Confirmed cx complaint unit not making ice. Found inline power to ice maker backed out of assembley. Inserted line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Baltimore, MD 21229
Shane M.
Job Details: 06/03/2022
installed new sump. ran test cycle unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Baltimore, MD 21206
Milton J.
Job Details: 06/03/2022
Complaint unit not dispensing as should and not cooling as should. Arrived to finish diagnosing unit but my meter was not working. I keep batteries with me but not coming on. Rescheduled CX for 6/7 and will have to get one from my father to use unit I can purchase one next on 6/17. -MJrob; schdld next appmnt for 6/7 TUE !
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near McLean, VA 22102
Christian C.
Job Details: 06/03/2022
Installed controls. Tested unit. Unit is heating. No errors.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/03/2022
"Cx complaint unit leaks. Removed unit from under counter and inspected all hoses and found the drain hose had been installed wrong. The clamp wasn't setting onto hose and port correctly causing unit to leak during drain. Disconnected hose and ran through the back of unit, clamped hose down correctly, ran test cycle and found no leaks. Unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Silver Spring, MD 20904
Alexander D.
Job Details: 06/03/2022
"cx complaint unit leaked from heater and needs water damage and mold documented. heater has already been replaced by bray and scarff, pics saved. cx had a plumber working under sink and said he smelled mold coming from behind dishwasher. cx said can see water damage and mold under floor from sub basement but i cant get to it to take pics because its only a 3 foot tall space. took pics and documented all water damage to floor and cabinet trim but couldnt pull unit out, cabinets settled/shifted and no base wont clear cabinet on right side to be able to pull it out. called safety to document, 7733768818. advised cx to call safety for resolution and to see what next steps are and she may need to have contractor create quote first and may need to have him pull unit out. cx understands"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/03/2022
"Replaced heater per service pointer #11540964, ran on test cycle and it heats and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Baltimore, MD 21239
Milton J.
Job Details: 06/03/2022
Cx complaint unit leaking gas. Combed over unit and connections tight and nothing standing out. Will have to return with Natural Gas Detector. -MJrob; ordrng 1 123456789 (Natural Gas Detector)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Parkville, MD 21234
Milton J.
Job Details: 06/03/2022
CX complaint unit leaking. Ran unit and found there is a dent on the lower right side close to the corner and broke the tub seal. Unit needs new Tub. **Tub to be delivered directly to CX.** -MJrob; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 06/03/2022
"CX complant, F8E1 error code for valve failure , Inspected unit and found measuring resistance of hot valve 1195 ohms. Measured cold alve and measured 2381. ohms. Replaced cold valve and tested unit Working as designed, Job completed , RB"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Catonsville, MD 21228
Keith H.
Job Details: 06/03/2022
cx complaint is unit making sraping nosie inspected unit and found the side panel dented adn drum rubbing against it i was able to pull the dent out tested it unti is working
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 06/03/2022
tighten screws on right side door panel heated up gasket informed customer to try not to open door for the next hour or so so gaket can reform
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Parkville, MD 21234
Milton J.
Job Details: 06/03/2022
CX complaint cooktop keeps sparking. Installed new Spark Module and Switch Harness as ordered by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23235
Joseph D.
Job Details: 06/03/2022
cmay8321@outlook.com replaced air duct and unit working properly
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ1
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/03/2022
"CX stated upper panel is damaged inspected tested and verified cx complaint found upper panel is defective causing glass to shift and rubber seal around tore. ordering cooktop for unit, cannot resched at this time.; ordrng 1 W11175876 (cooktop)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/03/2022
"cx complaint unit not completing cycle, checked unit to find acutuator not seated to clutch, reseated actuator to clutch, tested, unit working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HV10
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/03/2022
cx complaint unit door will open sometimes. inspected unit and found the open button will open door intermittently. found currect voltage going to motor but the motor doesnt always turn. just makes a clicking sound and doesnt move. unit needs interlock switch assy. ordering 1(W11493414). please call cx once part is in to schedule apt.; ordrng 1 W11493414 (interlock assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Fairfax, VA 22032
Jason A.
Job Details: 06/03/2022
CX complaint FRIGE 2 middle drawers dont always self close. Floor previous damage. Raised front of unit as it was leaning forward to assist closing. Cleared frozen lube on FC door rails. 2 mid doors still not self closing even with bins unloaded. & doors removed Needs both L & R & center > JJ.; ordrng 1 W11294548 (center divider assym incl rails) and 1 W11409809 (adapter right)