We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Woodbridge, VA 22191
Demonte S.
Job Details: 05/25/2022
Arrived at the cx house explained to the cx that we will need the Door. The old cx paid for the Parts. This new cx just moved in. New cx will not pay for a new Door. We tried to call Whirlpool but they will not cover anything. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Carl R.
Job Details: 05/25/2022
"AIG WASHER LOUD GRINDING NOISE. Talked with cx and cx is saying that when the unit is in spin, you can hear a loud roar from the basement. I inspected the unit and spun the unit by hand and can hear the bearings sounds. Not a normal sound, but very loud. The pitch never changes if you spin the basket forward or backwards. No oil or grease is seen at this time. I also removed the belt from the motor to be certain that gear case needs to be replaced. Cx also said that she and her husband read the use and care guide. It's just the husband and wife in the house. Gear case needed will use splutch upon return.; ordrng 1 W11423758 (Gear case) and 1 W11239857 (Belt) and 1 W11553312 (Washer) and 1 W10752187 (Bolt)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/25/2022
"cx complaint unit not spinning, checked unit, unit not allowing me into test cycle, unit has weak suspension, cold water solenoid not opening all the way not allowing proper water flow. also found oil leaking from bearing onto clutch. ordering gearcase, and all parts needed to complete repair; ordrng 1 W10528947 (drive hub kit) and 1 W10780044 (suspension) and 1 W11454738 (gearcase) and 1 W11411581 (acu)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Ashburn, VA 20147
Richard B.
Job Details: 05/25/2022
"CX complant. Washer stopped working. Prior diagnosis found unit dosent spin or agitate, Found motor and capaciter bad, installed both and motor still not working , Tried running a factory calibration cycle and machine filled but did not wash , Ordering control and facia and actuater , further work needed. RB; ordrng 1 W11543994 (control) and 1 W11481722 (actuater) and 1 W11478524 (facia)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Chester, VA 23831
Chris B.
Job Details: 05/25/2022
cx complaint unit will not cool inspected unit when in defrost mode unit not defrosting found evap in block of ice thawed evap found heater wire separted from fan harness seated wire tested thawed unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Laurel, MD 20723
Kevin P.
Job Details: 05/25/2022
"cx complaint unit not cooling properly at times, cx said the freezer some times goes up to 20 degrees and ff upto 40+ this occurs for roughly an hour nat a time. unit is currently 37 degrees and -3 in the freezer. explained to cx i have no way of determining what the issue is if everything is working properly when we arrive, unit may have just been in a defrost cycle or any number of things. per cx the lights are on inside when this happens but no fans running, advised cx that im going to request data loggers to be installed in the unit and get a better picture of what temperatures are actually doing and for how long. requesting 2 data loggers from MA 1 to be placed in each compartment and left to monitor for 10 days; ordrng 2 dataloggers (data loggers)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23237
Chris B.
Job Details: 05/25/2022
replaced terminal block screws and wires tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/25/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/25/2022
job was completed 2 or 3 weeks ago
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Chantilly, VA 20151
Richard B.
Job Details: 05/25/2022
"CX complant. Unit is scratched inside and wine rack never installed. Inspecte unit and found wine rack never installed , Installed wine rack on shelf for wine rack , Documented scratches on left side of liner in center by water dispenser. Three scratches marred, Would not come clean with cleaner due to being scratched. Called techline . Techline updated file to cosmetic non repairable. Refered CX to Customer service. New file number sr7733733520 . Job completed. RB"
We serviced a
MAYTAG WASHER
Model MHW6000XG2
Near Silver Spring, MD 20905
Alexander D.
Job Details: 05/25/2022
"cx complaint bellow full of mold, hot water not working and unit not draining well. inspected unit and verified complaint. ran diagnostics f8e1 long fill, f6e1communication error ccu-mcu, f9e1 long drain, f5e2 door lock error. found very little in drain filter, not enough to slow it down but water pumping out slowly. drain pump getting weak. first test cycle only ran hot valve test for a split second then skipped it. 2nd test cycle it did run but water trickling in. water supply is good. quoted cx 832.00 for replacing bellow, valve and drain pump. cx asked for quote for replacing bellow only, quoted 453.40 and advised it may still give error codes and not work correctly without replacing valve/pump. cx paid 120.00 service call with check#2534 and declined service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Mount Airy, MD 21771
Sal R.
Job Details: 05/25/2022
"Per the previouse tech , I was able to access and replace the control and the HMI. I then ra a test cycle and found that the unit powered off during the the cycle. I found the ACU DOA . I found the propper 120 v's at the board , I then ohmed the drain pump at the J10 connector and the pump itself and found 1.4 ohms. I also ohmed the shifter at the J10 and the part itself and found OL. I am ordering 1 Control (W11543998), 1 lower harness (W11591637), 1 drain pump (W11399437), and 1 shifter (W11481722). I called WP Tech Line and explained my findings . Please see SR # 7733734003. Once the parts are avalible, please have someone form the office call to set a return visit.; ordrng 1 W11481722 (shifter TOS) and 1 W11399437 (drain pump 38 @ tribs) and 1 W11543998 (ACU control board 13 @ tribs) and 1 W11591637 (Lower harness TOS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/25/2022
"tested unit found unit themistors are read off in both ref and freezer, also found control not allowing access to all diag, steps , ordered new thermistors and control, compress has ahorrible rattle at start up and shut down.; ordrng 1 WPW10746274 (cntrl-elec) and 1 W10316760 (thermistor) and 1 WPW10507886 (compressor) and 1 WPW10224292 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Towson, MD 21286
Keith H.
Job Details: 05/25/2022
replaced icemaker bin was already full
We serviced a
WHIRLPOOL FREEZER
Model W11462342
Near York, PA 17404
Drew B.
Job Details: 05/25/2022
"cx complaiont that unit is not lighting fully nd also the deli ui isnt working found broken wire at the deli harness but the led for the top left is out completely. infromed cx on cost and etc they are calling for parts uth collected 120.00 and if cx calls back with auth or pursues repair send me shop job, for return ."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/25/2022
verified cx complaint of cooktop light not working. found bulb not getting voltage from control. ordered control.; ordrng 1 W11545876 (control)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lititz, PA 17543
Justin L.
Job Details: 05/25/2022
cx complaint unit bangs around during cycle. was able to access unit and found F0E5 off balance. Ran diagnostic and during spin found basket to bang aroung. Checked that unit is level and checked suspension. Re calibrated unit then ran rinse and spin with 4 bath towels and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Kevin P.
Job Details: 05/25/2022
"cx complaint unit not cooling properly, found freezer is over frosted. defrost sensor reads open and unit wont enter defrost through diagnostics. found heater circuit reads open, defrosted unit and found defrost connection on harness has backed out, reconnected and put unit into defrost and its working properly now, defrost sensor no longer reads open after disconnecting to test. cleared all ice and reassembled unit. 120 service call, and 40 additional labor to defrost = 160 total collected by cc. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Manchester, PA 17345
Drew B.
Job Details: 05/25/2022
"cx complaintt hat unit is not heating up and does run when testing foudn 240 @the element and no heating functions.. will need the folllwiing parts to repair the unit and have it run and heat... call when all in to reschd for broken element coils,; ordrng 1 WP3387747 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Travilah, MD 20854
Julian H.
Job Details: 05/25/2022
CX complaint about unit not advancing inspected and found errors f4e3 motor not running f7e1 not heating let auto test continue no circulation power to pump 120vac GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE YET WITH REPAIR; ordrng 1 W11087376 (pump&motor)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 05/25/2022
installked heater but there is a bad leak took pics cx will conect wp about it unit checks ok after repair
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20008
Ricardo S.
Job Details: 05/25/2022
replaced side panel.. unit tested ok
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/25/2022
i was able to access unit and replace the motor and lower harness. calibrated unit and ran a auto test. unit passed with flying colors. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 05/25/2022
Cx complaint unit is not working properly inspected unit found unit is filling properly however unit is not washing found wash pump hums but does not come on ordering new wash pump assy qouted 488.25 cx paid in full by CC; ordrng 1 WPW10671941 (pump&motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ronks, PA 17572
Justin L.
Job Details: 05/25/2022
cx complaint unit not starting a cycle. was ableto access unit and found that the ui wasnt always responding. removed ui and found conncetcion not fully seated. secured and tested and found unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Alexander D.
Job Details: 05/25/2022
"cx complaint right side of fz door not closing all the way. inspected unit and verified complaint. found back right wheel on middle shelf bent in and not sitting on track causing shelf to get in way of door closing. adjusted wheel so it sits straight. tested unit, door closes properly everytime. unit is now working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 05/25/2022
"cx complaint is the same sizzling noise from the defrost heater as previously. cx said noise is very loud and is a constant noise, not just 1 or 2 drops of water hitting the heater. tested heater and could hear the noise. its a lot more noise than normal. heater has already been replaced once. water seems to be puddling up in the tray so its staying in contact with heater. ordering heater, drip try and drain tube for return visit. schedule when parts are available.; ordrng 1 WP12729123 (heater) and 1 W11547653 (drip tray) and 1 W10619951 (drain tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camden, DE 19934
Taylor F.
Job Details: 05/25/2022
Replaced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 05/25/2022
"cx complaint unit making noise and not cooling, arrived and found unit already pulled out partially across the kitchen floor and unplugged. plugged unit in and theres a dead humming noise from the compressor for roughly 8 seconds, compressor is seized and will not start. ordering compressor and associated lok ring couplers. r 600 refrigerant, and lok ring tool kit, sealed system tech only 2 ct job; ordrng 1 W11370574 (compressor kit) and 1 W11401413 (coupler) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (drier coupler) and 1 W11401409 (drier coupler) and 1 WPW10143759 (dryer) and 1 lokringkit (lok ring kit) and 1 r600 (r600) and 1 sealedsystem2ct (sealed system 2 ct)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/25/2022
I came to install the ordered part. When I removed the part from the package. The fan was in two pieces because one of the clips that hold it in place was broke. I'm ordering a new ice box fan for the return visit.; ordrng 1 W10846539 (ice box fan)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 05/25/2022
"Cx complains that the oven takes long time to reach the temp, inspected unit, power cks ok, 240vac the bake element is bad. order part.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ocean View, DE 19970
Jonathon C.
Job Details: 05/25/2022
"replaced element per special project. tested unit, unit working as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lancaster, PA 17602
Justin L.
Job Details: 05/25/2022
"cx complaint unit not doing wash. was able to access unit and found codes f8e1 long fill f8e6 no fill. Ran diagnostic cycle and found unit filled, drained, locked, agitated and spun. Found that unit only has hot water supply with a split line going into both hot and cold side and that the drain hose is laying on the floor so as the unit fills it is just syphoning out. Instructed cx how to fix issue unit operating as intended no further work needed"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/25/2022
"installed updated dispenser, vent motor and vent ube, rotor ancx paid in fulld stator per previous, tested all ops ok , collected 110 labor AMEX"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21701
Brian R.
Job Details: 05/25/2022
replaced heater and tested unit. no leaks seen and unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Middletown, DE 19709
Taylor F.
Job Details: 05/25/2022
Cx complaint is unit not spinning out completly. Found cx mixes loads and said it only does it on small loads. Explained use and care to the cx. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Hamilton, VA 20158
Brian R.
Job Details: 05/25/2022
cx complaint is with unit and its temps. says high temp light keeps flashing and unit does not feel like it should. unit is way O-O-W and she knows. took temp readings of 27 in Freezer and 44 in FF. control read 28 in Freezer and 46 in FF. compressor running and temp of 168. all fans running. top line into evap froze and making like a buzzing sound you can feel in line. called eW to go over unit and what advised.advised unit has a leak and would need to be cut into and instll UV Drier for dye and tested for the leak but compresor could be bad as well. informed th charge cx 1100.00 for repair and with 2 guys as unit needs to come out and tore apart. will order compressor and charge if needed but will need to bring. gave cx quote and they will call us back.; ordrng 1 WPW10143759 (UV Drier 19.10) and 1 W10841139 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model MDE9700AYW
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/25/2022
Cx complaint is unit not heating. Tested inspected and verifed complaint. Replaced the tco from previous diagnosis. Tetsed unit and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Camp Hill, PA 17011
Bernard M.
Job Details: 05/25/2022
"Replaced door seal using adhesive (WP279368), door now seals properly. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details: 05/25/2022
Cx complaint is unit not dispensing water. Tested inspected and verifed com\'plaint. Found no water being supplied to the unit. Found the piercing valve to be turned on. Cx has to contact a plumber. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near College Park, MD 20740
Samuel R.
Job Details: 05/25/2022
cx complaint long f\'dry times.inspected unti and found vent hose to be crushed up causing poor airflow.freed up hose and unit is now workign properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rehoboth Beach, DE 19971
Jonathon C.
Job Details: 05/25/2022
"cx complaint, unit shuts off randomly and sometimes wont restart.tested, inspected unit. ran unit for about 10 minutes straight then tried a couple things to trigger the failure. unable to verify complaint but cx had a video. based on cx description and video, ordering start switch and returning with timer. resched for 6/6/22; ordrng 1 WPW10117655 (relay-pts)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harrisburg, PA 17110
Bernard M.
Job Details: 05/25/2022
"Replaced thermistor per previous and TL, restored power and evap began to develop frost pattern with fan running"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Castle, DE 19720
Taylor F.
Job Details: 05/25/2022
Cx complaint is water level during wash. Cx was concerned when the washer starts washing with little water when the extra power is selected. Explained use and care of water levels and the use and care button. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Cordova, MD 21625
Emmanuel R.
Job Details: 05/25/2022
"Cs unit has long drain fault code f9e1, The wrong drain pump was ordered/delivered, customer needs a refund for drain pump was not needed and it was the wrong one anyways. Luckily I found the drain pump strainer to have alot of drebri socks and stuff in it causing the unit not to drain properly. Cleaned out debri from drain pump strainer and tested unit. unit is now draining properly no more long drain. Customer needs drain pump refunded."
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Bear, DE 19701
Taylor F.
Job Details: 05/25/2022
Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Found the bearing coming apart on the idler pulley and the rubber coming apart on both supports. Replaced supports and idler pulley from pre ID. Tetsed unit and unit is now working as designed. Job is complete. Cx paid in full by CC 264.31
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Waldorf, MD 20601
Robert A.
Job Details: 05/25/2022
"Cx complaint that the unit is not drying at all. I inspected the unit and confirmed the complaint. The unit tumbles and has good airflow but no heat at all. I checked the fuses and element, the thermal cut off fuse was OL. The unit is getting 245v from the wall. I replaced the TCO and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Aylett, VA 23009
Gill G.
Job Details: 05/25/2022
cx complaint: unit is not cooking food. oven has been calibrated to +30 degree max. no stored fualt codes. verified that temp adjustment has been made to +30. verified broil and bake elements are working. verified temp sensor is working and acurate. tested bake at 350 degrees. found erratic control behavior. control not regulating temp correctly. ordered control.; ordrng 1 W11567348 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20018
Mitchell H.
Job Details: 05/25/2022
cx complaint units top rack is falling down. found adjuster wheels fallen off. unit needs updated metal adjusters. ordering adjuster kit and rescheduled accordingly.; ordrng 1 W10712395 (adjuster kit)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Manassas, VA 20112
Demonte S.
Job Details: 05/25/2022
Installed the Heating Element & Bake Harness. Tested the unit. Set the Oven to 350 Degrees. Unit is Heating but unit will not get to proper temperature. Unit is stalling at 335 and will not go up. Ordering Control Board and Temperature Sensor. ; ordrng 1 W11548749 (CNTRLELEC) and 1 WPW10181986 (Whirlpool Oven Temperature Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hampton, VA 23666
Jason T.
Job Details: 05/25/2022
"Cx complaint, ice container full, not dispensing cubed-crushed ice, found inner auger sleeve not turning. Ordering ice container to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11185686 (Ice Container Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Milford Mill, MD 21244
Keith H.
Job Details: 05/25/2022
replaced icemaker reset unit its working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/25/2022
"installed main control (which came with new harness) and Rc thermistor per previous, set to 3 recommended, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Timonium, MD 21093
Neil H.
Job Details: 05/25/2022
REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Martinsburg, WV 25403
Danny R.
Job Details: 05/25/2022
found a loose harness on cold water unit had code for no cold water reinstaled harness tight unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF56R16DW07
Near Perry Hall, MD 21128
Shane M.
Job Details: 05/25/2022
cx complaint the unit leaving condensation built up near top of unit. found tiny bit of frost built up near door switch. cleared all ice. adjusted the feet underneath. found garage flooring isnt leveled. advised cx to get small piece of wood underneath to prop the front up.
We serviced a
KITCHENAID HOOD
Model KVIB602DSS1
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/25/2022
"Confirmed cx complaint unit not functional, blower seized. Replaced blower with pre-id'd part, fan spins properly but is rubbing against housing causing unit to squeek loudly when on. Returning defective blower motor and re-ordering. Cx paid in full.; ordrng 1 W11106377 (blower-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesterfield, VA 23832
John P.
Job Details: 05/25/2022
"CX complaints washer not starting check unit found strike had separated, replaced strike tested working as designed"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Hampton, VA 23666
Jason T.
Job Details: 05/25/2022
"Cx complaint, excessive loud noises when washing-high speed spin, found both basket hub and wash plate worn from plastic sleeve support causing the issue. Installed pre-i'd drive hub, also used wash plate from truck stock. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (Wash Plate), used 1 W10902814 (Wash Plate) from stock, tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chester, VA 23836
Chris B.
Job Details: 05/25/2022
replaced sumnp and motor tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Palmyra, PA 17078
Drew B.
Job Details: 05/25/2022
"cx complaint that unit is intermittingly not draining correctly. i found the unit to hvae actually no stored codes. and when pulled out found no debris in pump, and drain hose to the disposal the proper angle of the drain hose is correct not facing rear wall causing pinch/kink drainge throwing code. found proper power to pump and ran service test found no issues as far as motor, valve, pump.. called techline spoke to Andrew..no control f1e2, or f1e1 ever been stored but noty found thren logically been found then no control needed...7733652970 cx is calling wp for parts auth no parts ordered yet cx will follow up; (created new UIS, deleted prior attachment to UisID 426477)"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Elkridge, MD 21075
Kevin P.
Job Details: 05/25/2022
"cx complaint intermittently shorting, found wiring a belt switch rubbing motoro pulley so the raw wire was making contact causing shrt to ground, fixed wiring and unit tests good, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Bel Air, MD 21015
Neil H.
Job Details: 05/25/2022
CX COMPLAINT THE I/M STOPPED FOUND SMALL AMOUNT OF ICE BLOCK AT TUBE CLEARED AND I/M WORKING AND VALVE CLOSING SO IF CX STILL HAS ISSUE NEW VALVE NEEDED
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Millersville, MD 21108
Kevin P.
Job Details: 05/25/2022
"installed all parts and unit tests good, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Willow Street, PA 17584
Justin L.
Job Details: 05/25/2022
as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near McLean, VA 22101
David J.
Job Details: 05/25/2022
Cx complaint heater element service pointer. Replaced element tested unit and checked for leaks. Unit is now working as intended.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEQ1
Near Midlothian, VA 23112
John P.
Job Details: 05/25/2022
CX complaint unit not working checked unit found control has failed. Need to replace main control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22312
Christian C.
Job Details: 05/25/2022
Arrived at cx apartment. They said they weren't sure who made the appointment. They said they will call back because they are having the floor worked on.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Linthicum Heights, MD 21090
Kevin P.
Job Details: 05/25/2022
rang the door bell and knocked multiple times also tried calling cx twice. no answer tagged door and left after 15 minutes total; saved tckt
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Vienna, VA 22181
Jason A.
Job Details: 05/25/2022
CX complaint FZ icemaker made only 1 batch of ice. Asked CX if app displayed any error codes = none. Ice sheet at bottom of bin. Diagnostics STUPID HARD TO ENABLE & tech sheet is WRONG. Push ASSORTED & CONNECT to enable diagnostics. Replace UI on return. Ran test 120 & icemaker dumped ice cubes of normal size. Test 97 water sprays to the right. Repeated a few more times & spray became a solid stream. Called techline SR 7733691345. 2Tech. Unit might have to be pulled out to replace fill tube. Send JennAir tech > JJ; ordrng 1 W11234554 (icemaker ASSYM 27) and 1 W11515313 (Fll tube incl HTR 34) and 1 2Tech (2Tech)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harrisburg, PA 17111
Bernard M.
Job Details: 05/25/2022
"Cx complaint unit doesn't heat. Ran unit on normal and it spun but no heat. Removed back panel and fpound continuity at all components. Checked voltage at fuse box and received 240v coming in from breaker, but 60v going into unit. Instructed cx to have licensed electrician come out to repair fuse box to have 240v going into unit."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21158
Sal R.
Job Details: 05/25/2022
CX informed me at the door that he wants to reschedule due to a childs Doctors appointment he has at 8:30 AM this morning. Please have someone form the office call to set a return date.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Midlothian, VA 23112
John P.
Job Details: 05/25/2022
Replaced heater per pointer tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Palmyra, VA 22963
Eric F.
Job Details: 05/25/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/25/2022
"cx complaint water leaking on floor front left corner, found evap drain duck bill sealed shut, installed updated drain tube per TSP, tested all ops ok, collected 120 ch#4947....parts covered under s-38253"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rising Sun, MD 21911
Taylor F.
Job Details: 05/25/2022
Cx complaint is unit not level. Tested inspected and verifed complaint. Leveled unit and c xis happy with instalation. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Quinton, VA 23141
Gill G.
Job Details: 05/25/2022
called safety and spoke with Theresa 7733159262 to ask for labor concession w12y380wl1 to cover service call. cx complaint: there was a small fire in the microwave cavity and now the unit has a smoke smell when used. cx has continued to use unit. stored fault code F5E4(door latch motor not operating) ran auto test and found unit is fully functional. inspected unit and found oily residue throughout the microwave airflow parts. cx viewed oil and attempted to clean it off. cx did not want to replace any parts at this time. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Middletown, DE 19709
Taylor F.
Job Details: 05/25/2022
Replaced heater per SP. Tested unit and unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Vienna, VA 22182
David J.
Job Details: 05/25/2022
Cx complaint left side burners not working. Inspected unit and found both switch were toast. One wire was pinched by metal cause a short. Wire was spliced by previous tech. Installed new switch and replaced control board. Tested unit and everything is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lake Frederick, VA 22630
Ezra M.
Job Details: 05/25/2022
"installed new gearcase, leveled and calibrated unit, tested high speed spin, working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Richmond, VA 23221
Joseph D.
Job Details: 05/25/2022
"unit with leaking inlet valve must replace when available. quoted cx for inlet valve, labor tax etc. cx declined qupte. w11172234 inlet valve"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Easton, MD 21601
Emmanuel R.
Job Details: 05/25/2022
"Cs water leaking from freezer, I found the water line to the icemaker sprung a leak, customer states he doesnt have an icemaker anymore so he asked me to shut the water off and leave it off. Collected for svc call 120.00 check.#1842"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Waldorf, MD 20601
Robert A.
Job Details: 05/25/2022
"Cx complaint that the unit is not starting for certain cycles. I inspected the unit to confirm the complaint. I found an error code f6e3. I cleared the code and ran a service cycle. All components passed, however in normal mode the 'sanitize with oxi' setting did not work regularly. The control is not getting the info from the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the part for the return visit.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Washington, NC 27889
Ronnie B.
Job Details: 05/25/2022
"removed and replaced gearcase and slider, gearcase shaft is incorrect and is either wrong part in box or defective part. called techline to document and called parts to have them check part and expedite if possible .s/r 7733738783"
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Alexander D.
Job Details: 05/25/2022
"cx complaint unit making loud humming noise. inspected unit and verified complaint. heard noise in normal bake cycle. ran cooling fan in test mode and heard noise again. ordering cooling fan, not in stock. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10176670 (cooling fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/25/2022
"Confirmed cx complaint unit not heating. Found F7E1 error, confirmed continuity of heating circuit, replaced control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shane B.
Job Details: 05/25/2022
arrived and found unit temp is at 40/33. installed harness and restored power. unit began running. told cx to give it 48 hours to get to correct temps. cx will call if unit doesnt get to 38/0 in the next 48hr.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Washington, DC 20005
Mitchell H.
Job Details: 05/25/2022
called cx on call box. cx said he actually is going to get new unit. movong on
We serviced a
UNKWN UNKNOWN
Model n/a
Near Norfolk, VA 23513
Carl A.
Job Details: 05/25/2022
picked up parts
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01ILBS0
Near Washington, DC 20015
Ricardo S.
Job Details: 05/25/2022
replaced part.. unit tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near New Cumberland, PA 17070
Bernard M.
Job Details: 05/25/2022
"Replaced both doors per previous tech, they now open and close properly and seal all the way around. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near North Bethesda, MD 20852
Roberto I.
Job Details: 05/25/2022
"CX complaint cavity light and fan randomly stay on with the door closed.The unit didn't show to issue while I was there. Called tech line, spoke to Joel ( sr # 7733733523) and explained the issue. He advised of lower interlock malfunctioning. Replaced lower interlock using v/s part. Unit tested ok. Collected 267.93 with check # 1598.; ordrng 1 W11197766 (door interlock (RI van stock)), used 1 W11197766 (door interlock) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Hampton, VA 23666
Jason T.
Job Details: 05/25/2022
"Cx complaint, iced up evaporator, no air flow, tested all circuits, verified vac voltages, found weak fan motor, open heater circuit, shorted thermistor. During load circuits test, foubd control not cycling ibto defrost, relay control circuit failure. Advised cx parts on order, scheduling return visit for Wed 06-01-22, cx agreed.; ordrng 1 WPW10316428 (Heater)"
We serviced a
KITCHENAID HOOD
Model KXD4636YSS0
Near Poolesville, MD 20837
Julian H.
Job Details: 05/25/2022
CX complaint about unit not staying upfound a problem with limit switches and up/down motor being week button that press switches is getting broken motor doesnt move smoothly anymore push bracket will keep breaking if i replace only that 2 COUNTS TIME CONSUMING CALL NEED TO TAKE WHOLE UNIT APARTCX WANTS TO THINK ABOUT IT PAID FOR SVC CALL ONLY; ordrng 1 W11187731 (motor) and 1 2COUNTS (TIME CONSUMING CALL)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Lancaster, PA 17603
Justin L.
Job Details: 05/25/2022
cx complaint unit not starting. was able to access unit and found that the button holder was brittle and not holding the button to the board not allowing it to start a cycle. quoted cx for repair and collected for everything but labor once in office will need to call and set return; ordrng 2 W11116990 (button holder)s and 1 W11086664 (button)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20002
Samuel R.
Job Details: 05/25/2022
replaced ice maker.unit is now working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Newport News, VA 23601
Jason T.
Job Details: 05/25/2022
"Cx complaint, RF surface element not aligned with the cooktop frame. Removed the cooktop glass and reset the surface element for proper alignment. Verified all cooktop functions for proper operation, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Washington, DC 20003
Mitchell H.
Job Details: 05/25/2022
cx complaint unit is leaking out of front left corner of door. inspected unit and confirmed. cx had another company come out and replace motor and door gaskets. checked unit and found front left side of tub seperating and during washing it would leak out of tub. quoted cx and he just paid service call by check. moving on.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Brandywine, MD 20613
Shane B.
Job Details: 05/25/2022
"cx complaint is the unit not running for more than a second or 2. confirmed complaint. set unit for 30seconds. after 1-2 seconds it beeped like the cycle had completed. no error codes displayed. outlet is properly wired, supplying 121vac. tried running unit with turntable off, same issue. fan runs with no problems. no damage to control, harness or any part i can see. i put the unit back together and restored power. tested unit and it worked properly. tested unit a dozen times for different amounts of time, unit worked properly every time. connection on the board may have been loose. was going ot document with techline but after 20min on hold i gave up. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Washington, DC 20024
Mitchell H.
Job Details: 05/25/2022
cx complaint unit has f9e2 error after a few mins of run time. confirmed complaint. unit is stacked so could not get behind unit to check heat pump assem. we will need 2nd tech on return. unit is marked as in warranty on entitlements so will bring back heat pump and not charging. rescheduled with office.; saved tckt