We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Richmond, VA 23227
Joseph D.
Job Details: 05/25/2022
"replaced harness,harness was shorted. unit working properly now"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23226
Joseph D.
Job Details: 05/25/2022
"found unit with slightly slipping belt, tensioned belt, unit working properly. dgdnapier@yahoo.com"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Charlottesville, VA 22902
Eric F.
Job Details: 05/25/2022
"Parts and Labor covered under Special Project S84638 Confirmed cx compliant lights out on unit. Found 3 fridge, 2 freezer lights out. Replaced with truck stock, tested unit, unit working as designed. ; ordrng 5 W11462342 (LED Module)s, used 5 W11462342 (LED Module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Midlothian, VA 23112
John P.
Job Details: 05/25/2022
CX complaint unit not filling with water making loud screeching noise checked for error codes found f6 E4 float switch tripped found float switch not tripped ran test cycle and normal cycle unable to replicate issue unit currently working as designed
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Washington, DC 20016
Ricardo S.
Job Details: 05/25/2022
"the client will call the manufacture to see if they can cover the repair, the unit turn on by itself, also complains about an error codes f2e1 and f2e0 console issue"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Ricardo S.
Job Details: 05/25/2022
"Cx complains that the oven not heating, cks unit, power 120vac. all the connections are fine.. reset power, oven reach 350 and 450 degrees. bake and broil working ok"
We serviced a
KITCHENAID COMBO
Model KOCE500ESS06
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/25/2022
"Cx complaint no display and no cavity lights in addition to the door issue.No voltage to L1 at the control board. Found L1 connection loose in the junction box inside the cabinet. Replaced harness with interlock, the unit worked as designed. All the parts ordered by the prev tech not needed. Collected 155"
We serviced a
AMANA RANGE
Model AGR6603SFW3
Near Dallastown, PA 17313
Drew B.
Job Details: 05/25/2022
cx complaint that unit is having odor from the oven when igniting and had no issues with it igniting.. the unit doesnt have and odor when sitting with no operation like leaking from the unit for house/lines/regulartor.. found the unit is correct as natural gas and not lp... the unit top burners are fully functional.. no issues igniting. found the unit to light up with one click and had it preheat it to 350 in normal time and and when reached 350 the unit does shut gas off. and did 1 click ignite coming bacck on.. i cant smell anything adnormal as far as the smell besides basic heating up smell as the gas is purging when heating. infromed them to possbly contact gas compnay to see if output is to strong... i see no adnormal signs of operations today and no signs of leaking gas....
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Vienna, VA 22180
David J.
Job Details: 05/25/2022
Cx complaint dispenser not working properly. Found spring mechanism was not working properly. Replaced dispenser as stated by previous tech. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/25/2022
i was able to access unit and replace the condenser fan blade. tested fan and it tested good. cx also complained about frost building up in RC by where the cold are comes down from the FC. she mentioned about maybe leaving the door open slightly. i started by checking temps in the FC i got a reading with my thermal cuppler of 0 degrees. In the RC I got aroud 38 degrees. unit checks good0ttiitttttttt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22309
Carl R.
Job Details: 05/25/2022
"Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Tilted unit back and installed belt and cover. Unit will also need splutch and motor. Plastic roller on motor is worn due to belt riding on it and splutch is grinding causing unit not to agitate properly. Proper screws are missing, unit needs proper screws.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch) and 2 WP22001995 (Screws)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodlawn, MD 21244
Keith H.
Job Details: 05/25/2022
cx complaint is unit not starting inspected unit found f7e4 and f6e3 i repalced control but units needs new clutch; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Oakton, VA 22124
David J.
Job Details: 05/25/2022
F8E3 over flowCx complaint he would come out in the morning and water would be sitting in washer. Inspected unit and found code referencing issue. Replaced inlet water valve and tested unit. Now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Reisterstown, MD 21136
Keith H.
Job Details: 05/25/2022
cx says another company came out and repaired it already
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Brambleton, VA 20148
Richard B.
Job Details: 05/25/2022
"CX complant. Could not fit filter. Inspected unit and found filter not fitting. Pushed filter and it seated. CX did not realize you bneed to use a little force to get it to latch, Water dispenses good, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Emmanuel R.
Job Details: 05/25/2022
"Cs washer doesnt want to finish cycle, confirmed complaint. Washer goes from sense to wash then back to sense and repeats no trouble codes and it finishes a automatic test cycle. Calibrated control and still doing it, called techline and found the house has hot/neu reversed and the outlet is connected to multiple loads , stove ,lights microwave and more the customer stated that they just kept adding outlets to on breaker. Electrical noise confusing unit, Unit needs to be on a dedicated outlet. House needs wiring reworked, advised customer of findings, customer will call electrician."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Chesapeake, VA 23324
Carl A.
Job Details: 05/25/2022
"cx complaint of unit not starting, checked unit ti fnd the following error codes F5E2,F5E3,found that the hinges on the unit to crack door lid from hinges have failed ordeirng parts needed for repairas; ordrng 1 W11259006 (Lid Assembly) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (Lid Right Hinge) and 1 W10810403 (Lid Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Culpeper, VA 22701
Thomas B.
Job Details: 05/25/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, drier, and coupler tested unit now functions normally filled with 4.5oz"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Edgewater, MD 21037
Eric W.
Job Details: 05/25/2022
instyalled new rotor stator and did a load of towels goty them wet and did drain spin cyclel on high checked vent and there is no water comming out vent cx will watch unit
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Stone Ridge, VA 20105
Richard B.
Job Details: 05/25/2022
"CX complant. Washer not working , Prior diagnosis found after replacing console and synching to control machine would not start , Replaced control and close lid shows up , lid lock in stock , further work needed RB; ordrng 1 W11394572 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/25/2022
cx complaint unit is leaking from the door from the ice maker. at first sight i did not see water anywhere in pocket of door or on floor. inspected unit and first tested the ice door. ice door is opening and closing with no issue. seal also seems good. took a interinal temp of ice box and got 25 degrees. unit is keeping ice box cold. its possiable a piece of ice got jammed in the ice door causing ice to heat up and melt. water then ran down into door and on to floor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Drew B.
Job Details: 05/25/2022
was able to access evap and compressor.. and cut out... and installed new compressor was able to get new vaccum to arounf 29 inch.. held. themn filled unit with 134a to 4.8oz the unit will need a control housing from last install cant switch over the; ordrng 1 W10316941 (contrl-box) and 1 W10866230 (thermastat)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Sandston, VA 23150
Gill G.
Job Details: 05/25/2022
cx complaint: unit is not finishing cycles. stored fault code F7E1(tachometer missing or wrong signal) ran diagnostic cycle and F7E1 fault code came up at start of spin. replaced actuator and motor. ran test #3 for drive system. found slow agitationa and slow spin both activated within 20 seconds. ran diagnostic test again and found unit is fullly functional and working a designed. fault code did not reappear.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Deposit, MD 21904
Neil H.
Job Details: 05/25/2022
REPLACED THE CONTROL BECAUSE UNIT WOULD POWER ON LOCK THEN TURN OFF UNIT RECALB. AND TESTED GOOD NOW.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/25/2022
cx complaint of unit not cooling checkedu nit to find little frost pattern and amp draw of .07 amps found unit needs seal system work done ordering parts needed for repairs cx owes for service call parts and labor cover under entitlements; ordrng 1 W10836706 (Refrigerator Evaporator) and 1 WPW10507886 (Refrigerator Compressor) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Ashburn, VA 20148
Richard B.
Job Details: 05/25/2022
"CX complant. No ice or water dispensed , Inspected unit and found doors hitting switches correctly. Found valve hums. Found ice bin empty. Rolled fridge out and found water hose kinked stopping water flow. Unkinked line and set feet so line dosent kink again, Unit working as designed, Job completed RB"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Rockville, MD 20855
Julian H.
Job Details: 05/25/2022
Cx complaint about lf not igniting properly sparks even when is lite and cf dont light found that burner base was loose on lf and cap was switched on cf with rf different style burners caps will make them act up tightened cap on lf tested all burners and working
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leonardtown, MD 20650
Robert A.
Job Details: 05/25/2022
Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the element connectors were not connected. I connected the wires and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lexington, VA 24450
Kyle A.
Job Details: 05/25/2022
Cx complaint of unit having poor wash quality. Did confirm worn belt. And a stripped hub and splutch. Also found cold valve reading improper resistance after unit show lf error.Will need to return with these parts.; ordrng 1 W10528947 (Hub) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11168740 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near South Boston, VA 24592
Kyle A.
Job Details: 05/25/2022
Cx complaint of unit not operating. Did confirm and found units cold valve is reading improper resistance. Also found unit not going through diagnostic properly and will need to order control and valve ; ordrng 1 W11170319 (Control) and 1 W11210459 (Inlet)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Roanoke, VA 24012
Kyle A.
Job Details: 05/25/2022
Installed suspension and unit is now as designed as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near South Boston, VA 24592
Kyle A.
Job Details: 05/25/2022
Ticket has been cloaed out.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Parkville, MD 21234
Justin S.
Job Details: 05/25/2022
replaced parts and tested. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bluemont, VA 20135
Brian R.
Job Details: 05/25/2022
cx complaint is she believes uniut does not get enough water. she put a few thin sheets in for unit to fill and used deep water wash as well. unit did fill to the load size that was in there she said shes used to her old one filling it up and washing. advised unit checks and filling as it should. recalibrated and ran auto test. checked scrrens as well as cx is out in the sticks. advised cx to try a few more loads and see if unit fills better and we will brin g a control and valve out. no service at all out here. cx will call if shes still not happy. unit checks as of now. job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Boyce, VA 22620
Brian R.
Job Details: 05/25/2022
replaced top and unit checks. cx checked over everything and she said everything is good. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near Berryville, VA 22611
Brian R.
Job Details: 05/25/2022
pulled unit and installed heater. cx said they have not used unit in a long time. said he used twice in the part week and thought unit was good. tested unit and could feel heat again. unit does have plastic liner and advised thing wont dry all the way. he said he will use unit a few times and see how unit does now. will return other 2 parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Reisterstown, MD 21136
Justin S.
Job Details: 05/25/2022
"the unit was off when i arrived. 0psi when i hooked up my guages. filled the unit with nitrogen and taped the guages. sprayed the unit down with soap and water and didnt find anything bubbling. the guage is dropping pressure. called tech support and spoke with a drew. file number 7733737239. says the unit has to be isolated on each side. isolated the loop and hx and pressurized both sides to 140psi and took a pic. waited 15 min(pic) and found the hx pressure dropping. called tech support back and spoke with a kurt.; ordrng 4 w10913906 (coupler)s, used 4 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Midlothian, VA 23112
John P.
Job Details: 05/25/2022
Installed terminal block tested working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/25/2022
"cx complaint unit leaking, checked unit found icmaker line not fully seated to black line on valve, reseated line, unable to fully test no water connections in store."
We serviced a
WHIRLPOOL DRYER
Model MEDB950YW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/25/2022
"cx complaint unit not working properly, checked unit found f4e4 f4e3 codes, terminal burnt at l2 causing voltage loss to heater, quoted cx parts W10319802 harness 145.68, labor 150.00, shipping 15.00, tax 8.74, total 439.42, cx unsure if repair at this time."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/25/2022
"cx complaint noise, checked unit found lint buildup in blower housing, removed lint, advised cx to have vents cleaned, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/25/2022
"replaced and reversed doors, sealed cabinet, heated gaskets, also found fc light not working, verrifid 120 vac to light, switch chcked good, advised cx to replace bulb, unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Washington, DC 20016
Ricardo S.
Job Details: 05/25/2022
Replaced control and heater.. unit tested and working ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Eldersburg, MD 21784
Justin S.
Job Details: 05/25/2022
cx says the unit is getting and error code. found the unit has a f5e2(lid lock) f5e1(lid up) f5e3(unlock) f0e4(limit temp) in memory. service diagnostic cycle the unit is filling draining but gets the f5e2 error code again. cx says they had a water line break free and spray the unit down and havent been able to get the unit to work since. replaced the lid lock and tested. the unit is now filling draining agitating and spinning good. calibrated and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Street, MD 21154
Neil H.
Job Details: 05/25/2022
CX COMPLAINT THE TUBE TO THE VALVE STARTED LEAKING AND CAUSED FLOOR DAMAGE REPLACED THE TUBE AND UNIT GOOD CX WILL CALL WHIRLPOOL ABOUT TUBE DEFECT THAT CAUSE THE LEAK
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/25/2022
installed pump and unit wouldnt advance.further in testing found main control to have gone bad.will also need dloat switch and inlet valve in case; snapped 2 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20011
Samuel R.
Job Details: 05/25/2022
"cx complaint spray arm broke off.inspected unit and found spray arm had failed.also got error code f8e4 but no water in the tray at the time.also found unit to have the eleemnt with copper colored bushing.unit will need a psray arm, float switch and eleement W11537778 58 tribles W11545764 5 tribles; ordrng 1 W11545764 (float switch) and 1 W11537778 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, VA 20169
Ezra M.
Job Details: 05/25/2022
"leaking and heater replacement. found water dripping into leak tray from water inlet valve. removed inlet line, verified gasket good, reinstalled, no longer dripping. replaced heater per service pointer W11540964. ran full test cycle, no leaks, unit working properly; ordrng 1 W11537778 (heater), used 1 W11537778 (heater) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 05/25/2022
"Cx complaint that the unit is not cooling in the RC. I inspected the unit and confirmed the complaint. The unit is running fine, overall temps are warmer than usual 36/45. I ran test 5 and it read open, then about 3 minutes later it read pass. So I then ran test 13 for the heater, it did not come on. I checked the harness connector in the rear, I heard from another tech that's the issue sometimes. Still no heater. I check other loads (evap fan, damper etc.) and they worked fine. I checked the defrost sensor ( test 5) a few more times and it read pass each time.The unit is not defrosting. I'm ordering a dispenser control and heater in addition to the pre id parts.; ordrng 1 W11518204 (dispenser control) and 1 WPW10495967 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Hanover, PA 17331
Andrew S.
Job Details: 05/25/2022
"Per previous tech I was able to access and replace the spray arms, cover and manifold. I then, per techlines recommendations installed the clear door and ran the unit for over 30 minutes. I found that the unit did not leak during the testing. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ranson, WV 25438
Brian R.
Job Details: 05/25/2022
cx complaint is unit not washing. resedt control and ran recalibration and auto test. drum spin and unit aggiteted and filled and drained. loud click when trying to shift. ran a drain and spin and unit stayed in sensing and just shifted back and forth and then stopped and said cycle complete. tried to run drain and spin and just just shifted a few times and then said washing complete. found code F7E4 Basket Re-engagement Failure F5E4 Lid Not Opened Between Cycles F6E3 Communication Error: ACUCannot Hear MCU. parts will be needed. as soon as parts are in office will schedule.; ordrng 1 W11419171 (Control) and 1 W11478526 (PANEL-UI) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10915700 (Motor Stator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Cambridge, MD 21613
Emmanuel R.
Job Details: 05/25/2022
"Cs unit not coooling. Evap completely frzen over techline sr-7733737337 ,Found oil leaking at the dryer lower coupler. and defrost heater thermal fuse open ,doesnt want to go into defrost in diag. mode. Needs seal system tech. Needs coupler kit. nothing under unit parts for a coupler. Ordering harness .; ordrng 1 W11502499 (harness) and 1 W11436574 (control) and 1 W11490399 (dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
David J.
Job Details: 05/25/2022
Cx complaint heater element service pointer. Replaced heater element. Tested unit and check for leaks. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Great Falls, VA 22066
Jason A.
Job Details: 05/25/2022
CX complaint DW wont drain & F9E1 error. Verified error along with FAE2 vent error. Replaced control & vent + deflector & gasket. Unit still wont drain. Measures 33 OHMs at brown connector at control so harness is good. Pulled drain motor & measured 123VAC at motor connector. Nothing preventing impellers from spinning > JJ; ordrng 1 W11412291 (drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbine, MD 21797
Sal R.
Job Details: 05/25/2022
CX complaint was that the door would not latch. I found that the strike had failed. I was abel to replace the strike from van stock and unit is now able to latch closed. Unit test good.; used 1 W11545309 (strike) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near Annapolis, MD 21401
Eric W.
Job Details: 05/25/2022
cx complant of unit leaking water inspected unit found ice build up in top of freezer found the ice door not closing unplunged from board and tested motor it was reading good pluged back in and hit button for ice and door is now closing tested several time and unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Crownsville, MD 21032
Eric W.
Job Details: 05/25/2022
cx complant of uit leaking water got here and cx said it was comming from a hole in drain line but cx went out and replaced drain hose allready tested unit no more leaks
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Franconia, VA 22315
Carl R.
Job Details: 05/25/2022
"7733741759.Removing Odor or Smell - Top Load Washer.. Talked with cx and smelled the odor coming from washer machine. Talked with techline and found no fault codes, also ran self run. Unit Working properly. We also discussed what detergent cx is using and possibly rubber inlet lines could be causing a chemical reaction as well as hypo allergenic detergent."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Springfield, VA 22150
Carl R.
Job Details: 05/25/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . ..SP W11540964 - Special Project S17304 - Parts and Labor. Removed the unit from under the counter top and removed the 2 fasteners and removed the original heater element. Installed the new heater element and fasteners tested unit and no leaks. Returned unit back under countertop, unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/25/2022
"cx complaint of unit leaking water,checked to find crack in water valves,als upon futher inpsection found unit to be leaking oil under unit ordering parts that are needed for repairs; ordrng 1 wpw10683609 (valve) and 1 W10846191 (Washplate) and 1 W10528947 (Drive Hub) and 2 labors and 1 W11454372 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (Drive Belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Alexandria, VA 22314
Christian C.
Job Details: 05/25/2022
Installed all parts. Tested unit in service mode no issues. Calibrated unit. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Ashburn, VA 20148
Richard B.
Job Details: 05/25/2022
"CX complant, Ice on evap. Inspected unit and found evap iced up . Drip pan is warped and holding water when defrosting and then refreezing, Ordering drip pan . Will use fan motor with thermisters on return if needed, RB o; ordrng 1 W11457241 (drip tray)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Washington, DC 20011
Samuel R.
Job Details: 05/25/2022
cx complaint unit does not wash dishes.inspected unit and gpt error code f7e2.ran a service test and unit would perform past wash cycle.unit will need a new sump motor.checked connections all were good W11460946 special order; ordrng 1 W11460946 (sump motor)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Washington, DC 20007
Ricardo S.
Job Details: 05/25/2022
"the dryer make noises.. so i move the noise pads, secure the dryer vent .. unit tested with cx and dryer working ok"
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV8208CB
Near Washington, DC 20037
Ricardo S.
Job Details: 05/25/2022
"microwave not wroking, door/close error. inspected the unit, found a bad door switch, repalced interlock switch, unit tested and working ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Reisterstown, MD 21136
Keith H.
Job Details: 05/25/2022
cx wants a different tech; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/25/2022
cx complaint is unit making screeching noise inpsected unit found noise coming form idler and rollers replaced pulley and rollers tested it unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Timonium, MD 21093
Keith H.
Job Details: 05/25/2022
again another upset cx because he says spoke with office a couple times prior to my arrival and explained the situation . and theres no info that resembles what cx is saying. the issue is theheating element bushing have deteriorated and casue leak onto motor and motor is not now not runnning properly. i quoted cx and advised him to call KA to autho for replacement for motor however the heating element is covered; ordrng 1 W11416362 (pump motor) and 1 W11537778 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Baltimore, MD 21211
Shane M.
Job Details: 05/25/2022
"cx complaint the unit isnt working proper after a powe surge. after inspecting the unit i ffound ALL lights out, UI not working, pantry UI not working. powered unit back from breaker. tested outlet. 120v. when plugg back in. GFI popped in kitchen. resetted GFI. 120v to unit. ALL LIGHTS, both UI are working properly. cx paid svc by card."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Charles Town, WV 25414
Brian R.
Job Details: 05/25/2022
replaced parts ordered. not able to test as unit in warehouse. she said they will have unit installed again and test unit and call back if needed. job complete for now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Gainesville, VA 20155
Ezra M.
Job Details: 05/25/2022
"not cooling. found all fans working normally, compressor not running, cool to the touch. put in test 38, compressor still not running. ohmed out compressor windings, sensor to common - 16.3 ohms. motor to common - open. unit will need another compressor. called techline. spoke w/ Andy 7733737200, asked me to check pressures, found 0 psi on high and low sides. used nitrogen, found unit leaking from ff evap. ordering evap and compressor. 3 ct next visit.; ordrng 1 W11393142 (compressor) and 1 W11291123 (evaporator) and 1 3count (3count)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21212
Keith H.
Job Details: 05/25/2022
replaced heater per servcie bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Harrisburg, PA 17103
Fred G.
Job Details: 05/25/2022
cx complaint unit door light is not fuctional. inspected unit and found switch did not have continuity. was able to replace RC door switch with preID part. took temp reading with thermal cuppler in RC and found unit to have a temp of 36 degrees. temps looks good. advised cx not to put food to close to back wall vent. air coming from rear vent will freeze food. unit checks good.
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/25/2022
replaced ice maker and tested unit is now fully functiomnal
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/25/2022
"Cx complaint lid not locking, cycle not starting.Tested unit, confirmed complaint, found lid cracked around the left hinge, preventing the strike to align with the latch. Ordering lid W11259006. Cx paid in full (484.22); ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Richmond, VA 23235
Joseph D.
Job Details: 05/25/2022
unit with failed thermister and freezer fan not running. cx declined quote.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/25/2022
"CX complaint screen not collecting lint, long time to dry clothes.Disconnected vent and tested unit by running a timed dry cycle on high heat, found good airflow at the exhaust. The temperature cycled between 120F and 162F (good). Hard to test the dryer for lint collection on the screen but I was unable to find any issue with the unit."
We serviced a
WHIRLPOOL DRYER
Model LGC6848AQ3
Near Washington, DC 20015
Roberto I.
Job Details: 05/25/2022
"CX complaint start button is stuck.Confirmed jammed start button, in cannot be pushed. Played with the push button, unjammed it and the unit started. Tested the unit (start and stop) several tlmes and it worked ok. Quoted repair 392.45 with 125 labor for start switch WP3395395 replacement. Cx wants to test the unit and eventually call back if it stops working again. Advised cx that the quote is valid for 30 days. Collected 127.20; ordrng 1 WP3395395 (start switch)"
We serviced a
WHIRLPOOL OVEN
Model KFDC500JIB00
Near Charlottesville, VA 22903
Eric F.
Job Details: 05/25/2022
"Confirmed cx complaint unit not latching properly. Found malformed latch assembley. Ordering latch. Cx has cosmetic damage to unit but unit is outside of cosmetic warranty by 15 days, cx going to call and request a parts and labor concession. If cx gets concession dispatched please add W11380181 (stainless console) to order.; ordrng 1 W11029221 (latch-door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Brookeville, MD 20833
Julian H.
Job Details: 05/25/2022
replaced modules all lights working now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lewisberry, PA 17339
Bernard M.
Job Details: 05/25/2022
"Cx complaint of intermitten cooling issues in RC section. When arrived found the RC & FC temps to be normal. Cx isn't losing product, but cx stated that unit wasn't cooling for 2 days. Unit has been running normal for the past 3 days. Contacted TL and spoke with Chris, and documented everything cx was experiencing. Checked harness below FC door and it checked good. TL stated it could have been possible UI issue due to water not dispensing, Water does dispense and icemaker works after running tests. TL says not to replace any parts now due to unit running as designed, but if issue would occur again, UI should be pre-id on return. Unit runs as designed. 7733735812"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Washington, DC 20002
Mitchell H.
Job Details: 05/25/2022
cx complaint unit not shutting right and not dispensing ice. found left door would shut but it needed to be pushed hard. i found bottom hinge was being rubbed away from door. ordering new left door and hinge for return visit. the left door also had a indent inside by the door switch causing unit to not think door was shut and would cause ice and water to not dispense. unit was bought from costco and has the additional year warranty so unit should be covered. cx is aware door is coming to him; ordrng 1 W11435344 (left door) and 1 W10917991 (left hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details: 05/25/2022
CX COMPLAINT THE FC EVAP FULL OF FROST NEW CONTROL NEEDED AND RETURNING WITH THE THERMISTOR AND HARNESS; ordrng 1 W11566891 (CNTRL-ELEC) and 1 W11546681 (HARNS-WIRE)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Baltimore, MD 21211
Shane M.
Job Details: 05/25/2022
cx complaint of error code F3E1 popping up. could confirmed. also found F9E1. pulled drainpump filter off & found filter clogged. cleared items. raned test cycle. unit passed no error codes.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS
Near Crozet, VA 22932
Eric F.
Job Details: 05/25/2022
"Confirmed cx complaint unit not keeping time. Replaced UI with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near West Friendship, MD 21794
Robert L.
Job Details: 05/25/2022
"installed freezer dor stainless both water connections were 1/4 added reducer to fit existing fitting, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/25/2022
"cx complaint of unit making noise ,checked unit to find unit unleve,advise cx to get the unit on a flat surface as when unit is running rocks causeing unit to make noise. tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Towson, MD 21286
Keith H.
Job Details: 05/25/2022
cx complaint is lid is broken inspected unit and found the hinges have broken off and casued damaged to lid adn cx says they have extended covereage advised them to call contract to set up appt properly will need the following parts(W11101059 ) lid (WP8563965) hinge left (W11168238) 2 hinge washer bearing (WP8572974) hinge right; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Alexandria, VA 22305
Christian C.
Job Details: 05/25/2022
Inspected unit found it already has silver metal bushings. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manassas, VA 20111
Demonte S.
Job Details: 05/25/2022
Inspected the unit. Found that the cx is saying that the Freezer is making a loud noise / vibration. I then checked the Freezer Section / Evaporator. Found that there is Ice hitting the Fan Motor. Removed all Ice on Fan Motor Harness. Evaporator has a good Frost Pattern. Tested the unit. No noise. ( Any questions please check Sd Pictures.) Unit is working as Designed. ( Advised that the cx loads the top shelf in the Refrigerator Section properly. Also advised that the cx loads the freezer correct as well. No items near Damper Control / no items hitting the back wall of the Freezer Section.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sterling, VA 20165
Jason A.
Job Details: 05/25/2022
CX complaint DW F6E1 error code. Previously called techline & unable to determine if ACU or console was issue. Replaced ACU today & same error code. Console not in stock / FBO > JJ; ordrng 1 W11416458 (Console UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20002
Mitchell H.
Job Details: 05/25/2022
got to unit and installed new comp. vaccumed down and filled to recommended oz and unit started cooling. sat around and made sure full frost pattern and the freezer dropped 15 degrees in about 10 mins. job completed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Laurel, MD 20707
Alexander D.
Job Details: 05/25/2022
"arrived to replace control and encoder. tested unit first so i could see what its doing for myself. then noitced lid strike broken. replaced strike from v/s and tested. unit now starting cycles and all ops running correctly now. control and encoder not needed. unit is now working properly.; ordrng 1 W11457841 (strike(AD v/s)), used 1 W11457841 (strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB850YW0
Near Vienna, VA 22182
David J.
Job Details: 05/25/2022
Cx complaint unit leaking water. Inspected unit and ran test cycle. Check all water lines and drain hose for leaks on outside of unit and found nothing. Lifted unit and checked underneath and didnt see any free stand water. Floor was very dirty so hard to see. Did see that liquid was dumped on side of dryer which is ware the Cx saw the liquid on floor. Let Cx know about washer pans and suggested getting one of those that way we know if it comes from unit. Cx paid 120.00 service call. Unit is working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Richmond, VA 23231
Gill G.
Job Details: 05/25/2022
verified cx complaint of unit cooktop being fractured in multiple spots and having a discoloration ring on the front left burner. replaced cooktop. tested. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Silver Spring, MD 20901
Roberto I.
Job Details: 05/25/2022
"CX complaint water leak during dispensing.Tested dispenser, found water dripping down from the dual valve/tube connection. Ordering tube WPW10279882 and tube WPW10279885. Pre id dual inlet valve to be used on return. Return visit 5/31/22; ordrng 1 WPW10279882 (tube) and 1 WPW10279885 (tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Crownsville, MD 21032
Eric W.
Job Details: 05/25/2022
special project s153aq - pre-id w10695459 -�sp w11460 called wp and they said the s153aq covered parts and labor for leds in this unit installed new led under icemaker in the rear now unit leds are working
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/25/2022
"installed water valves and lid latch, ran diag cycle and rinse and spin. working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Baltimore, MD 21206
Shane M.
Job Details: 05/25/2022
installed new draintube. unit working properly.
We serviced a
WHIRLPOOL OVEN
Model MGS8800FZ2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/25/2022
Cx complaint is that the unit is still not staying on. After the last repair the cx said that after the tech left they did a chicken and after about a half houir the unit did the same thing. Upon arrival I found that the igniter is still clicking 4-5 times to ignite even when cold. I adjusted the igniter closer to the burner tube and also found that the harness connector at the ignoter was not tight. I was able to crimp the connector so it is securely fastened to the ingiter. I then tested the unit and it is now igniting immediately. I left the unit run theough several cycles. Unit is now functioning as intended. Job complete