We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near Norfolk, VA 23503
Carl A.
Job Details: 06/03/2022
"replaced all parts to repairs unit,door appeareds to still be twisted,think its a fram issue called techline spoke with Butch and was advise unit going up for review 773396026"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/03/2022
Custoemr complaint unit was not making ice and not it is. I tested the unit and the ice maker is good. unit dispensing. I told customer maybe it it was just too soon and needed to cool more. But the unit is working. If the custoemr calls back replace ice maker. I adjusted door and gasket unit is good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/03/2022
"replaced gearcase, tub, and tub ring, calibrated and tested, no signs of any leaks, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/03/2022
Cx complaint is that the unit is not cooling in the RC section. Upon arrival I found that the FC evap cover was covered in frost. I then found that the thermistor was reading out of range. i was able to defrost the evap and change the thermistor. i then verified that a frost pattern formed when I repowered the unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/03/2022
"upon arrival no answer at door, called cx with vonage app, cx stated they cancelled. left ty card. advised cx if any problems in the future they can call VIA directly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/03/2022
customer believes unitn should still be in warranty unable to find recipt of purchase wants to reshed to next friday after 1; schdld next appmnt for 6/10 FRI 1-4
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Centreville, MD 21617
Alexander W.
Job Details: 06/03/2022
"cx stated very loud clunking sound at end of spin cycle, tested inspected and verifed cx complaint. found actuator and splutch defective replaced actuator and splutch with pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashton-Sandy Spring, MD 20861
Alexander D.
Job Details: 06/03/2022
"replaced diffuser, tested unit. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Springfield, VA 22153
Jason A.
Job Details: 06/03/2022
CX complaint FAE2 error code. DW has faulty heater. Gold bushing is completely gone. See SDpics. Sump motor W11416362 was replaced by VIA is OOS. Sump may be damaged. Called parts to schedule 6/08 requested AM appt. S17304 > JJ; ordrng 1 W11537778 (Heater S17304)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Barnesville, MD 20838
Brian R.
Job Details: 06/03/2022
replaced parts ordered and tested and checked unit. heated both unit now checks. job complete. cx did not want grates for how much they are. parts are covered and he will pay lasbor.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not heating and making a noise. Found the tranformer making a very loud buzzing noise. Ordering transformer and capacitor. Returning with magnetron just incase it was also damaged. Cannot reschedule at this time.; ordrng 1 W11446747 (transformer) and 1 W10850446 (capactr-mg)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Washington, DC 20008
Ricardo S.
Job Details: 06/03/2022
CX DOESN'T WANT THE SERVICES
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Whaleyville, MD 21872
Jonathon C.
Job Details: 06/03/2022
"cx complaint, not cool in FC. tested, inspected, verified complaint. FC 45* F. exposed evap, no frost. compressor pulling .96 amps. unable to locate a leak. spoke to tf, ordering compressor, evap, dryer, coupler.; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (Coupler) and 1 W11580057 (compressor) and 1 W11504431 (line) and 1 W11546692 (evap) and 1 lokring (kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17406
Marc M.
Job Details: 06/03/2022
cx complaint unit leaking water into rc. checked and found a steady drip coming from above the water filter housing. inspected unit and found that the icemaker fill tube has a rupture causing a leak that is dripping down into the rc. unit wil need new icemaker fill tube. quoted cx for repair however cx has contract thru lowes and is going to call and have ticket redispatched.; ordrng 1 W11415785 (icemaker fill tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/03/2022
Customer complaint unit is not cooling. I found the unit is kind of cooling in the refrigerator but the fridge is room temp. I Removed and looked into the evap and the evap is frosting good fan is not turining on. I Tested fan and OL. Replaced fan and collected in full. Unit is bck to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near York, PA 17404
Marc M.
Job Details: 06/03/2022
cx complaint unit not supporting door weight. inspected unit and found spring disconnected at right side hinge. full failure of the metal hinge bracket no longer sustaining the weight of the door panel. replaced door hinge ( right ) with pre id parts and tested unit. unt now checks good
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/03/2022
came out to resolve the issue with the unit poppoing the error code f3e1. disassembled as needed. replaced the control and pressure switch. put the unit back together and testd operation. unit is running as designed. advised cx to monitor the unit and to let us know if any issues occur. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBR2258XES1
Near Baltimore, MD 21230
Shane M.
Job Details: 06/03/2022
installed new drain tube. i also found a aftermarket bi metal installed. crack pan thats held with tape. by another company. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ocean View, DE 19967
Michael E.
Job Details: 06/03/2022
CX complaint: no ice. Tested and verified complaint. I found the IM toggle switch was off. I turned it on and tested and IM is working properly. I had CX email pop to us with the job number and i took a pic to show date.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Fairfax, VA 22030
Christian C.
Job Details: 06/03/2022
Went to install IM but connection to evap is wrong. On old IM there is only 4 pins but on new one there are 8. Please inspect WPW10715709 to see if they either match 4 pin connection on unit or match the new evap harness I am also ordering.; ordrng 1 W11562214 (evap harness) and 1 WPW10715709 (ice maker)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23234
Chris B.
Job Details: 06/03/2022
cx complaint unit makes loud inspeted unit found no eroor codes stored when in test mode no noise can be herd when in spoin or aggiate mode stated a load of clothes stated till wash cycle started couold not duplicate cx complaint
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/03/2022
unit not washing dishes entered cycle unit drained filled and than no souind can hear relay on control click but no noise from wash motor sugguesting sump replacmenta dn would like to return with control checked all connections tight fully seated; ordrng 1 W11087376 (sump)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Reisterstown, MD 21136
Keith H.
Job Details: 06/03/2022
cx complaint is sometimes soap stays in dispenser or it remains idle for a while before actually starting. ordeirn new control and dispenser parts; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10352973 (switch-dis) and 1 W11096092 (sensor) and 1 W10862190 (dispenser) and 1 WPW10110225 (flowmeter)
We serviced a
MAYTAG DRYER
Model MEDB950YW0
Near Vienna, VA 22181
Christian C.
Job Details: 06/03/2022
Installed heating element. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Timonium, MD 21093
Keith H.
Job Details: 06/03/2022
"replaced motor, blower wheel, rollers, pulley. tightned every screw unit sounds normal now"
We serviced a
KITCHENAID FREEZER
Model KBSD618ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 06/03/2022
"Cx complaint Rc too warmTemp test with thermocouple showed 60F in the Rc and -8F in the Fc. Removed evap cover, found frost build up on the center of the evaporator. The fan is running, the damper is open and a good airflow comes out when the Fc door is open. Called tech line, spoke to Drew ( sr # 7733466637). Tested thermistors (good), found the control board sending only 1.3Vdc (should be 12Vdc) to the evap fan and the fan running slower. He advised to replace the gemini board. Quoted repait 492.52 with 125 labor for gemini board WPW10200659 replacement. The cx stated that another company already replaced a control. She asked me to provide the part # in order to call that company and figure out if the same part was already replaced. Collected 120"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Pikesville, MD 21208
Keith H.
Job Details: 06/03/2022
cx complaint is unit leaking from dispenser. tested unit saw the leak from the dispenser orderin new dispenser; ordrng 1 W11524105 (dispenser)
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 06/03/2022
Replaced back panel and tested unit. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Pikesville, MD 21208
Keith H.
Job Details: 06/03/2022
cx complaitn is food freezing in rc section inpsected unit put into diagnotics all sensors passed. i then found the diffuser not closing . i replaced damper and unit is working
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Macon, VA 23139
Joseph D.
Job Details: 06/03/2022
"cx declined email. unit with dented panel, must replace when available please.; ordrng 1 W11354870 (outer panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 06/03/2022
"cx complaint unit making noise, checked unit, powered down upon arrival, unable to duplicate noise, per cx noise stopped when door was opened, found evap thrmistor oor at 4 kohms at room temp, likely defrost issue caused noise, heater checked good in test 13. replaced thermistor advised cx to monitor, unit working as designed.; ordrng 1 WPW10384183 (thermistor), used 1 wpw10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Baltimore, MD 21207
Keith H.
Job Details: 06/03/2022
cx complaint is unit is running hot inspected unit an found fans and compressor running but not frost on evap at all will need ss tech 2 count job; ordrng 1 W10139462 (compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Silver Spring, MD 20902
Julian H.
Job Details: 06/03/2022
replaced heater per svc pointer w11540964p&l covered by scode s17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near La Plata, MD 20646
Shawn D.
Job Details: 06/03/2022
arrived cleared almost all and found heater wire pulled out snapped pic. went to install new harness and the model number is wrong at the ended. fixed model number ordering evap harness for return; ordrng 1 W11581973 (freezer evap harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/03/2022
customer stated that the unit was leaking and making a noise.. verified that the dispenser is leaking and would need the updated part per the service pointer... ran the unit in spin and was unable to find anything generating an abnormal noise.. need part...; ordrng 1 w11465533 (dispenser assy)
We serviced a
WHIRLPOOL DRYER
Model MDG8000BWQ
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/03/2022
"installed blower and idler, installed cx supplied rollers, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Millville, DE 19970
Michael E.
Job Details: 06/03/2022
"On previous repair the drum was banging sides. I replaced dampers and then had an additional vibration that was making unit shake the house. After a couple loads were run through unit, the vibration stopped. I tested unit and verified that it is no longer vibrating thge house. I did not replace the dampers because unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/03/2022
"removed and replaced gearcase, splutch, belt, drive hub, suspension, and washplate. when removing basket from box was severly damaged on both sides, needs re-ordered. calibrated, and tested unit unit is working as designed, however deteriorated basket still needs replacement.; ordrng 1 W10752719 (basket)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Ocean View, DE 19970
Michael E.
Job Details: 06/03/2022
"CX complaint: not draining. Tested and verified complaint. Drain pump did not activate until was only a little watert in unit. I was having trouble with the latch not unlocking. Also, diagnostics working intermitantly. Replaced control, tested unit and it is now working properly. Job is complete. CX paid in full for ser4vice, labor, S&H and part by check number 1878"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Cx complaint of unit not dispensing water. Did confirm cold valve reading open. Will need to retur. With the valve.; ordrng 1 W11038689 (Valve)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Sandston, VA 23150
Chris B.
Job Details: 06/03/2022
replaced filter board unit working as desighned when installed unit still on and off found cap open line ordering cap and diod ; ordrng 1 W10850446 (cap) and 1 W11256462 (diod)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/03/2022
"Installed element, calibrated unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Falls Church, VA 22043
Christian C.
Job Details: 06/03/2022
"Cx complaint unit temps flucuate too much. Inspected unit found signs of moisture in FC and RC cavity. RC door does not seal completely on multiple points. Ordering RC door, gasket, and hinge; ordrng 1 LW10803941 (ref door) and 1 W11578847 (gasket) and 1 WP2325482 (bottom hinge)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Roanoke, VA 24012
Kyle A.
Job Details: 06/03/2022
Cx complaint of unit producing codes. D8d confirm and found thermistor is reading improper resistance for current temp. Will need to return with thermistor.; ordrng 1 W11525996 (Control) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Wilmington, DE 19804
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit tripping breaker. Tested inspected and verifed complaint. Found the unit does not have a dedicated circuit and is on a gfi. Unit works as designed on a different circuit. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/03/2022
Cx complaint unit is not working properly inspected unit removed and replaced the inverter and drier tested and inspected for proper use unit now functions normally filled with 6.0oz
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Baltimore, MD 21202
Shane M.
Job Details: 06/03/2022
cx complaint the unit isnt washing proper. found 4-3 & 7-1 reactivate heater on return ordering spray arm & bring back sump.; ordrng 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 06/03/2022
"replaced sump,tested unit and found no leaks.unit is now working properly"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, will not start a dry cycle, tested all circuits, found open winding the drive motor. Installed drive motor from truck stock, verified cycle temperature at 145 degrees, working as designed. Drive motor covered under 10 year warranty, charging for the service call and labor only : 230.00 (paid in full credit card REF # 4395428137); ordrng 1 279827 (Drive motor (cbe)), used 1 279827 (Drive motor (cbe)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVQ04
Near Fairfax, VA 22030
Richard B.
Job Details: 06/03/2022
"CX complant , Not cold enough , Inspected unit and evap is iced over as well as frost on front of fridge. Will need to thaw out unit prior to return with duck bill fix S38253 scode covers part, CX paying service call and owes 110 labor on return ,; ordrng 1 W10619951 (drain tube S38253)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near ,
Taylor F.
Job Details: 06/03/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Ordering the fan, blade, and also solenoid because unit is not dispensing cubed ice. Cannot reschedule at this time due to So parts.; ordrng 1 W11559968 (evap fan) and 1 WP2169142 (evaporator fan blade) and 1 WP2152713 (solenoid)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Fairfax, VA 22030
Richard B.
Job Details: 06/03/2022
"CX complant. Water remains in dispenser after washing. Inspected unit and found water remains inn dispenser after cycle. Checked everything per service pointer even though not for same serial number range and water connections are all good , Changed out dispenser and advised CX to do a wash cycle and if water remains. To leave drawer open per manual. Job completed m RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice box fan to be surging. Found 6VDC coming from p14-6 to p8-5 off control to ice box fan. Should be 12.7VDC. This is what was causing the ice box fan to surge. Ordering main control. Cannot reschedule at this time. Cx paid in full 443.68. 7733801866; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Springfield, VA 22150
Jason A.
Job Details: 06/03/2022
"CX complaint FRIGE not cooling. Ran test 5 at 100% Compressor pulls 168W but RC evap very weak & small section frost pattern. Replaced RC evap & install coupler & UV drier. Test 3way valve switching & flow. Check for leaks & run vac, Filled with 5.5) OZ R134. Good frost pattern & pressures. Good equalize > JJ"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Baldwin, MD 21013
Neil H.
Job Details: 06/03/2022
CX COMPLAINT THEY HAD OVER SUDS HAPPEN CX SAID SHE SEEN SOAP GONE ON THE CYCLE AND THE CLOTHES DRY SHE PUT MORE SOAP IN RE RAN UNIT AND NOTICED WATER IN THE PAN CX HAS BEEN USING UNIT WITH NO ISSUE SINCE AND THE SOAP THEY USE IS 6X CON. BUT UNIT CHECKED GOOD AND CX SAID SHE ONLY USES 1TABLE SPOON OF DETER.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/03/2022
Cx complaint unit doesn't dry dishes. Entered into diag and found error code F4E2 no heat. Ran test cycle and the heater didn't come on. Inspected underneath unit and found the wire wasn't connected to heater. Reconnected wire and ran test cycle. Unit now heats and completes cycle. Unit checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bear, DE 19701
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not dispensing water/ intermitten cooling. Tested inspected and verifed complaint. Found the main control not sending power to the dual valve for the water dispenser. Dual valve is working for the IM and dispenser is working to dispense ice. Had no power coming off of p3-4 when dispenser paddle was pushed. Tried unplugging pantry UI and LED driver board and neither made a difference. Ordering main control. Cx paid 333.68 by CC and owes 110.00 on return vsit. Cannot reschedule at this time.; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Annapolis, MD 21403
Mitchell H.
Job Details: 06/03/2022
cx complaint unit not dispensing water or ice. inspected unit and confrimed. all parts checked good. both valves in spec. no lines frozen doors were shut. unplugged unit and plugged it back in and was working good. same as last year. informed cx to keep an eye on it for the next 30 days and let us know if it happens again. could be a control issue. collected service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Middletown, DE 19709
Taylor F.
Job Details: 06/03/2022
"Cx compalint is water leaking into the IM. tested inspected and verifed complaint. Found the water valve defective causing water to leak from the IM. Cx said it is a new issue and the IM worked properly for a few months. Unit is leaning to the left a little bit but cx said nothing has changed since it has been installed and issue is new. If problem persists, unit needs to be leveled. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/03/2022
cx complaint unit is not drying dishes and the heater isnt working. inspected unit and ran unit in a auto test and found not amp draw when heater was activated. removed front panel and found the heater element and wiring has continuity. checked for voltage coming from control to element by back feeding into the connector to find the connector was not fully seated in the control. tested after pushing it in and found 120.5vac and a amp draw of 7-6.8 amps. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middletown, DE 19709
Taylor F.
Job Details: 06/03/2022
Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Viola, DE 19979
Frederick R.
Job Details: 06/03/2022
Checked temps upon arrival and got 2deg in FC and 36 in RC. Pulled back cover and pulled amp draw of 0.87. Pulled evap cover and full frost pattern. Replaced control per last diagnosis due to intermitent operation. Evap and condenser fans bot running. By end of appt with doors open and closing the temps were at 7 in FC and 38 in RC. Unit is working as designed. Also found CX had water almost completely shut off. Turned water valve all the way on. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/03/2022
"CX complaint in no power to dryer. Inspected/tested and verified complaint. his is a stacked unit. Pulled unit apart in place to check thermal fuse and it was good. Unit has per to L1and L2. 120vac each. No pwer to control board at L2. Cannot diagnose any further without 2nd tech. CX is aware there will be a90 charge for 2nd tech. Please pre id control(W11350214), UI(W11370450), terminal block(WP3397659) and wire kit(279318). Collected 120 for SC from CX by check. Office reschedule"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Baltimore, MD 21224
Shane M.
Job Details: 06/03/2022
cx complaint of error code F7E1 & unit not working now. can confirmed. found error code F7E1. got underneath the unit & found belt slipped off due to splutch bolt comeing undone. no damage. retighten splutch. raned calibration mode. unit passed. advised cx DO NOT OVERLOAD Machine.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/03/2022
CX complaint is WM will not drain. Inspected unit and verified CX complaint. During inspection I found that the plug and cover for drain had come off unit. Had to manually drain water out of unit. After repair I tested unit twice for CX and it is now working properly. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMW8530DAB
Near York, PA 17402
Drew B.
Job Details: 06/03/2022
"replaced blower tested now functional cx paid for part, shipping, tax and normal labor. via check"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Columbia, MD 21046
Alexander D.
Job Details: 06/03/2022
cx complaint dryer doesnt shut off. cx called support line and they told him to just let it run or leave door open for a day to run out time on timer from factory. cx did that and its still not turning off. inspected unit and verified complaint. can hear timer motor running but cam isnt moving. ordering timer asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10521398 (timer asm)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEM01
Near McLean, VA 22101
Roberto I.
Job Details: 06/03/2022
"x complaint no cool.Found both compartments at room temperature, fans running, compressor hot and not running. Resetted power, the compressor dragged 8amp without starting and the overload tripped. Resetted power several times until the compressor started and dragged 0.45amp (possible low ref). Compressor resistance reading was 7ohm and 11.5ohm (too high). Unit needs compressor W10507884, evaporator W11256565 and drier WPW10143759. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Sandston, VA 23150
Gill G.
Job Details: 06/03/2022
helped bc
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Arlington, VA
Emmanuel R.
Job Details: 06/03/2022
"Cs refrigerator is making a loud noise intermittenly. I inspected the unit and found the condenser fan is making a loud squealing like bad bearings or slipping belt noise , when it warms up and it has been runnning for a while. checked compressor and its running at 122 watts normal operation. Ordering condenser fan motor.; ordrng 1 W11387394 (condenser fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/03/2022
Replaced the inlet valve as per previoius diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Stevensville, MD 21666
Alexander W.
Job Details: 06/03/2022
CX stated front panel has dent inspected and verified cx complaint went to install new panel from previous diag and found this is a white panel not chrome shadow. updated part number cannot resched at this time due to SO part; ordrng 1 W11402953 (front panel chrome shadow)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Ocean City, MD 21842
Michael E.
Job Details: 06/03/2022
CX complaint: door separating. Inspected and verified complaint. I found the front glass panel is separating. I documented the defect in pics. Ordering door glass. Cannot reschedule due to BO part.; ordrng 1 W10877562 (glass-door)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Barnesville, MD 20838
Brian R.
Job Details: 06/03/2022
replaced pump and tested unit. unit checks. unit needs a good cleaning. a lot of build up. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkridge, MD 21075
Alexander D.
Job Details: 06/03/2022
"cx complaint unit not washing. inspected unit and verified complaint. f4e3 washmotor not running, f7e1 no heat. unit is heating. found new sump has diverter on it, called MR and he said this happened before on a different model and definetly shouldnt have diverter. took diverter disc out and replaced sump asm and tested. both spray arms have good water pressure coming out and are spinning. watched for leaks through whole test cycle, no leaks at this time. advised cx to monitor and call back if theres any issues. unit is now working properly."
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Frederick, MD 21704
Brian R.
Job Details: 06/03/2022
replaced all parts needed. drain pump box was opened and looked useded or put on to test and then switched back. 2 parts came with kit and will send them back. ran unit through tests and unit checked. advised cx to try a few cycles and see how unit does and call back if needed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Crozet, VA 22932
Eric F.
Job Details: 06/03/2022
" 7733631714Could not confirm cx complaint, cx using air thermometers to measure temperature in unit. Air temps fluctuate widely and are not an accurate way to measure unit function, tested food temps and found unit cooling properly. Cx has lost faith in unit based on work history, is unhappy with lost groceries. Called and documented everything with Whirlpool, no fix currently advised, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/03/2022
Arrived at the cx house asked the cx for there Closing Disclosure form. Cx can't find the Closing Disclosure form. Advised that the cx calls whirlpool to get an authorization.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/03/2022
"Installed valve, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairfax, VA 22032
Demonte S.
Job Details: 06/03/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Refrigerator Temperatures in Service Diagnostics Test - 1 Rc Thermistor. I'm getting 59 Degrees. Ran Service Test - 2 Fc Thermistor. I'm getting 30 Degrees. ( Cx has cut a hole in the cabinet for the Refrigerator could breathe. But the cx has put a drawer back in so this is defeating the whole purpose cause the unit isn't getting enough air. ) Checked the pressures on the unit. I'm getting 0 on the Low Side and 100 Psi on the High Side. I then recovered all Freon. Checked with Nitrogen. Filled unit to 140 Psi with Nitrogen. Let unit sit for 20 mins. No change in pressures. Also no Bubbles in the Compressor Section. Filled unit with Freon. Unit is starting to Cool. Called Whirlpool Techline Ref # 7733797206.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Milford, DE 19963
Frederick R.
Job Details: 06/03/2022
cx complaint is WM making noises. Showed up at CX house and he found out the issue was the unit wasnt level. He said he leveled it and hasnt had a problem since. No services rendered. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Annandale, VA 22003
Jason A.
Job Details: 06/03/2022
CX complaint DRYER not heating. Found drum spins but no heat. Good voltage at terminal block when dryer is running. HTR measures 11OHMs > JJ; ordrng 1 WP3387134 (Cycling thermostat) and 1 279816 (thermal cutoff) and 1 WP3977767 (hi limit)
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS
Near ,
Michael E.
Job Details: 06/03/2022
"CX complaint: flames too high and center burner makes an occasional plume of flame. Tested and verified complaint. I adjusted all burners except the center. Center burner is only getting minimal gas flow and will not adjust. Ordering manifold assembly, tubing, and orfice holder. Marking burner head and ignitor for return visit. On repair visit, start by replacing orfice holder and both tubes, then test. After that, manifold and/or burner head may or may not need to be replaced. Cannot reschedule due to SO parts; ordrng 1 W10594395 (manifold) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10613381 (holder-orf)"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, water collects at the freezer door gasket seal, found the lower casing mold bowed at the bottom of the freezer door. Ordering freezer and gasket, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed. ; ordrng 1 W11436967 (Freezer door) and 1 W10407216 (Freezer door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Stafford, VA 22554
Tanner B.
Job Details: 06/03/2022
"CX concern the unit not heating , found loose connection on tco . reconnected and tested unit . job complete"
We serviced a
WHIRLPOOL RANGE
Model JES9750AAB
Near Yorktown, VA 23692
Jason T.
Job Details: 06/03/2022
"Cx complaint, will not bake at set temperature, repaired loose bake element connection, tested all circuits, found no vac from the control to the bake element, advised cx control is no longer available N.L.A. charging for the labor only : 110.00 (paid in full credit card REF # 4397044445)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Quinton, VA 23141
Gill G.
Job Details: 06/03/2022
cx complaint: unit is not draining. stored fault code F6E4(float switch open) found float switch arm had fallen out of position and was not activating switch. ran diagnostic cycle and found unit would not drain. disconnected drain line from hose going through floor and tested drain functioin. unit is draining as designed. advised cx that the drain going through the floor had a restriction preventing proper draining. cx is going to contact a plumber to correct issue. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Jason T.
Job Details: 06/03/2022
"Cx complaint, lower spray arm offset from the wash motor support, installed pre-i'd wash arm. Verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Lorton, VA 22079
Jason A.
Job Details: 06/03/2022
"CX complaint FRIGE not cooling. Found unit unplugged, Plug unit in & motor start clicks compressor runs fro a few seconds then stops. Measured compressor resistance & replaced motor start. Same issue. Compressor pulls over 9A then stops. 2CountSealSyst > JJ; ordrng 1 W11370574 (Compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 2CountSealSyst (2CountSealSyst)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Jason T.
Job Details: 06/03/2022
"Installed parts to complete the repair, vacuumed and charged with 6 oz. Of r134a, verified proper air flow, cooling-freezing...working as designed. Charging for the labor only : 550.00 (paid in full credit card REF # 4396644286)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Manchester, PA 17345
Marc M.
Job Details: 06/03/2022
arrived at cx home and a different service company was already present and servicing the refrigerator. service as it pertains to Via was declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/03/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap frozen over. I checked diagnostic mode and the heater did not come on and an error code for the defrost heater. I checked the defrost heater connector and the brown wire was loose. It was receiving 122v but because it was loose the unit was not defrosting. I secured the brown wire connector and tested the heater it worked fine. I replaced the thermistor just in case it was adding to the defrost issue. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Israel R.
Job Details: 06/03/2022
"SR// 7733798337. Customer complaint unit is buzzing. I found the lower cover is rubbibng on to the condenser and making the condeser vibrate to the frame. the board cover is warping. Called techline and they told me to replace it. Ordering cover, screws and rivets. The unit needs to be flip on its side to be able to work safely to remove the cover. Need second tech and extra labor. Call customer when part is available.; ordrng 1 W10897560 (cover-unit) and 2 W11544659 (Screw)s and 8 8282566 (rivet)s"
We serviced a
IKEA RANGE
Model IGS900DS05
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/03/2022
Cx complained some of the buttons did not work and the upper oven did not heat. Inspected the unit and found that the ignitor does not draw enough amps to start the gas valve. There is an error for stuck key and some of the buttons do not work. Installed new ignitor and tested and it now heats to 350 degrees. Unit needs new user interface/switch membrane; ordrng 1 W10755955 (switch membrane)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near New Bern, NC 28562
Ronnie B.
Job Details: 06/03/2022
cx complaint of bail arm popped out of ice maker. checked unit and found bail arm came out of ice maker when cx closed fc door. also found rails hard to open. cleaned and lubed rails for proper movement when opening and closing fc door. re-installed bail arm and ensured staying in place. confimred harvest and fill.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Washington, DC 20008
Ricardo S.
Job Details: 06/03/2022
"Dispenser not working properly, sometimes when i press ice the unit started to dispensing water.. wires connection under the hoinge cks ok, unit needs a new pads and ice door assy becuase it does not closes well; ordrng 1 WPW10346924 (pad) and 1 W11130210 (door-ice)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Phoenix, MD 21131
Neil H.
Job Details: 06/03/2022
REPLACED THE HEATER PER SP TALKED TO THE CX'S AND THEY SAID NOTHING ELSE IS WRONG THEY WOULDN'T EVEN HAVE HAD KNOWN ANY PROBLEM UNTIL CONTACTED ABOUT THE BUSHING ISSUE SO I RAN TESTED UNIT FOUND NO STORED ERROR AND UNIT RUNNING PERFECT.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20024
David J.
Job Details: 06/03/2022
Cx complaint unit right side door gasket is ripped. Replaced door gasket and explained to Cx how to prevent that from happening. Unit is now as its intended to be.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Ocean City, MD 21842
Jonathon C.
Job Details: 06/03/2022
"cx complaint, unit making noise. tested, inspected, unable to verifiy complaint. cx mentioned that they were doing a very light load the first time, then a very unbalanced heavy load the second. instructed cx on proper use. unit working as designed. job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/03/2022
BRAND NEW BUILD NOT OCCUPIED YETCX complaint about a dent found skin on RC deneted ordering; ordrng 1 W10800811 (door-skin RC)