Service History 178 - VIA Appliance

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/18/2023

Cx complaint not drying dishes. Was able to access unit and found no saved codes. Found sink takes awhile to get hot and no rinseaid in dispenser. Ran unit and verified heater activated. Went over proper use of dishwasher and omportance of rinseaid. At this time unit is operating as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Myersville, MD 21773

Ricardo S.

Job Details: 09/18/2023

"Cx complains that the door falls down, inspected unit, the spring on the left side is out of place, spring and hinge cksok, spring back in place, door cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Harrisburg, PA 17113

Sal R.

Job Details: 09/18/2023

CX complai t was that the unit would not dispence ice. I found that the the bin auger was jamed. I was able to unjam the icebin auger and cleared ice blockage of the auger motor teeth. I then tested unit and found that ice dispences with out issues. UNit test good.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/18/2023

the fridge trip the breaker but the contractor replaced the gfi breaker and now the fridge works fine .. ran test mode and everything cks and works fine

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/18/2023

"Cx stated that they were cooking a pot of potatoes on the center burner and they heard a poof and saw the flames were out and they shut the knob off and smoke started coming from the knobs. Cx had called gas company and fire company and unit was red tagged and unplugged and disconnected. Was able to access unit and removed cooktop to find that the front insulation had melted to the cooktop. All wires checked fine. Used soapy bubbles and checked all tubes, connections and inlets and outlets and no bubbles or signs of leaks.. Replaced the cooktop and tested all burners unable to replicate any issues. Unplugged unit and shut gas back off. Cx doesnt feel safe having unit in the home. Contacted safety. cx is to reach out for resolution"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Germantown, MD 20876

Julian H.

Job Details: 09/18/2023

CX complaint about unit not washing properly found no errors let unit auto test ran found that drain is not going all the way ran a drain loop on drain line tested couple times water goign all the way recommend Cx to use unit with full loads use affresh once a month working as designed

We serviced a

WHIRLPOOL FREEZER

Model EV150NXAN00

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/18/2023

cx complaitn is frost build up in the unit. confired complait. found gap at the top left corner on the top and side. no tears in gasket. used a heat gun to adjust gasket. door now seals. cleared all frost and ice. cx paid 120 for service call by check.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Mount Airy, MD 21771

Brian R.

Job Details: 09/18/2023

came out and replaced ice maker. turned eveything back on and advised cx unit should start making ice in the next few hours. unplugged as well to reset unit. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Thomasville, PA 17364

Fred G.

Job Details: 09/18/2023

"cx complaint unit keeps not completing cycle and gives a LF. inspected unit and found unit at the time was in a cycle and was showing the LF. i canceled cycle and entered diag and found f8e1, f0e2, f9e1. i ran test 12 and found unit did finish with out issue. i ran each valve manully and found they were good. I removed hoses from unit and found good incoming water pressure. i then ran a quick wash found suds when unit was in a rinse cycle. called TL, TL recommended running a clean cycle with affresh and only running 2 table spoons of detergent. unit checks good."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near ,

Robert L.

Job Details: 09/18/2023

"cx complaint not drying, found 121 BL to WH, 120 RED to WH and 16v RED to BL, removed cover of outlet, found 120 BL to WH, 16v RED to WH, and 102v RED to BL, cx needs an electrician"

We serviced a

MAYTAG WASHER

Model MDB4949SKZ2

Near Harrisburg, PA 17109

Sal R.

Job Details: 09/18/2023

"CX compalint is that the unit is diplaing a FAE4 error code. I also found FAE2 and F8E4 in diag. I inspected the float pan and found water in pan. I edjucated CX on the effects of using Dawn dish soap in the unit. I attempted to run 2 auot test and a normal cycle and unit would dispaly a FAE4 error on all test and normal cycles. I am ordering 1 Sump & motor (W11680075). Please note that this is a new part number that was located on Parts Portal with assistance from MR. Once the part is avalible, please have someone form teh office call to set a return date. Returning tech should reinterate with CX the effects of using Dawn and the use of clean cycles with white vinage to help remove suds.; ordrng 1 W11680075 (Sump & motor (new part found on Parts portal ).)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW

Near Gaithersburg, MD 20886

Julian H.

Job Details: 09/18/2023

replaced parts & working left old parts w CX

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Harrisburg, PA 17111

Sal R.

Job Details: 09/18/2023

"CX complai t is that the unit has lowe water pressure. I found that the CX has just changed the filter. I attmepted to dispence water and found a low stream. I removed the filter and found that the pressure is still low. I found tha the dual valve is making a grinding sound as it opperates. I also found a small leak at the inlet vlave. I am ordeirng 1 inlet valve (W10865826) AND 1 DUAL VALVE(WPW10341329). Once the contract is apoorved, please ahev someone form the office call to set a return date; ordrng 1 WPW10341329 (dual valve) and 1 W10865826 (inlet valve)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH00

Near Stewartstown, PA 17363

Bernard M.

Job Details: 09/18/2023

"Cx complaint the RC leaks water. Inspected and found water dripping through air ducts from top of RC. Accessed the evap and found ice build along drain hole. The drain was clogged. Steamed out drain and all ice, poured hot water through to ensure drain was clogged. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 09/18/2023

will need a control cx will think over repair and talk to wp; ordrng 1 W11419171 (control)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Washington, DC 20010

Samuel R.

Job Details: 09/18/2023

cx complaint unit is gets hot by the control.inspected unit and found unit to be working as designed.the heat is coming from the oven vent as thats normal function of the oven.unit checks out good.

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ2

Near Harrisonburg, VA 22801

Danny R.

Job Details: 09/18/2023

"unit had failure at the term block making smoke and not sending propper power replaced and chcks ok; ordrng 1 WPW10245259 (block-term) and 1 (drvs), used 1 WPW10245259 (term block) from stock"

We serviced a

JENNAIR OVEN

Model JJW2827DS02

Near Clarksville, MD 21029

Robert L.

Job Details: 09/18/2023

"installed both control boards per previous, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Woodsboro, MD 21798

Brian R.

Job Details: 09/18/2023

cx complint is unit wont heat. ran norm as well as timed and no heat. found element bad. replaced tco kit and tested unit again. unit checks. job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Mount Airy, MD 21771

Brian R.

Job Details: 09/18/2023

cx complaint is that right door does not close all the time and the mag strip is coming out and gasket is tearing. checked unit and right door needs new gasket. as soon as parts are in office will schedule.; ordrng 2 W10830046 (Fridge Door Gasket)s

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Locust Grove, VA 22508

Thomas B.

Job Details: 09/18/2023

Cx Complaint unit is not working properly inspected unit found door warped Will not lay down flat unable to engage lid lock removed and replaced the lid tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Columbia, MD 21044

Robert L.

Job Details: 09/18/2023

"cx complaint stopped making ice again, found T56 E5 , T57 passed with 01, T45 passed, this is 4th time , called techline, everything been changed 2 times but UI, techline deemed it none repairable, refered cx back t o whirlpool and contract"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/18/2023

Cx complaint unit showing F8E4 error. Was able to access unit and verify concern. Found water in float tray. Cleared and ran unit. Unable to replicate issue. Gaskets and valves and hoses all check good. Verified cx loading properly and pre-rinsing. As of now unit checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Columbia, MD 21045

Robert L.

Job Details: 09/18/2023

"installed motor and belt , was able to reuse blower wheel, tested all ops ok, unit was in garage, moved to test and returned back to garage"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 09/18/2023

"CX complains unit is making loud grinding noise at end of cycle. Found unit to show f0e7-load detected during clean washer cycle error. Ran unit through diagnostic testing, found unit to be making metalic noise from under washplate. Was able to remove washplate and remove debris from under washplate which had caused failure on the washplate, spin basket and drain pump. Unit will need washplate, spin basket, drain pump, slider, and rotor for repair. CX to schedule with office when all parts arrive.; ordrng 1 W10902814 (washplate) and 1 W11178227 (spin basket) and 1 W10752187 (washplate bolt) and 1 W11551646 (spanner) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W11396717 (drain pump)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20724

Israel R.

Job Details: 09/18/2023

"Customer complaint unit is still doing the smae thing. I found the unit is outside and not in the apartment anymore. I waw ablet to hook up to power and water and tested. The unit is filling, washing, spinning and draining. Unit is good. I found the control was not locked in place correctlty. I reseated the control and tested. Unit is completing test cycle and quick wash. Unit is working. I could not see anything wrong. They said they are going to put in an apartment and tested. Unit is good."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/18/2023

"Cx complaint is that the unit is shutting off and showing an F5 error. Upon arrival I found that the unit was unplugged. I repowered the unit and found that it immediately flashed an F5 but then shuts down before the other segment shows. I attempted to enter diag and power the unit on and it is overloading and shutting off after about 2 seconds. I am ordering the control, console, lid latch and drain pump. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11112656 (Console) and 1 W11400681 (COntrol) and 1 W10810403 (Lid Latch) and 1 W10876600 (Drain Pump)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hampton, VA 23669

Justin W.

Job Details: 09/18/2023

cx complaint unit vibrating. checked unit to find error code foe9. found unit slightly off balance. leveled unit and tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 09/18/2023

"CX stated the unit smelled terrible , inspected the wire harness. no burnt wires , heater isnt shorted . nothing burnt or failed.. timer ticks when off; ordrng 1 WPW10185982 (timer)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Phoenix, MD 21131

Neil H.

Job Details: 09/18/2023

"lower harness repair needed the wiring to the pump is a issue again; ordrng 1 W11643701 (Harness, Lower)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 09/18/2023

"f1e5 error , mw inverter not responding. unit needs inverter and mag .. return w/ acu .. special order parts ; ordrng 1 W11578959 (mag) and 1 W11578579 (inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Rock, PA 17327

Bernard M.

Job Details: 09/18/2023

"Cx complaint unit doesn't cool. Inspected unit and found frost build up on the evap cover. Accessed evap and found it frosted over. Found the heater connection to be at fault, thw wire was pulled out from connection. Gave cx quote for full repair and he'll be repair himself. Cx paid $120 service fee"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/18/2023

"cx complaint unit leaking, checked unit found f3e2 water temp fault, shorted thermistor on valve, leak at valve, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11165546 (valve LRVS), used 1 W11165546 (VALVE LRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5500XWO

Near Silver Spring, MD 20906

Marc M.

Job Details: 09/18/2023

cx cancel

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Alexandria, VA 22304

Lloyd B.

Job Details: 09/18/2023

"Cx has a list of complaints, the unit only fills with hot water, shakes, doesn't spin the clothes dry. Inspected the unit and found no error codes and the unit completed each test in diagnostics. Did a manual test for the hot an cold valve and both work. Calibrated the unit. There is a rust spot on the inner basket. Unit needs new inner basket; ordrng 1 W10554251 (basket)"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Bethesda, MD 20814

Roberto I.

Job Details: 09/18/2023

Replaced parts and ran a 350F beke cycle. The unit preheated and worked as designed. The new console had a small dent on the left front part. The cx didn't care and asked me to install the part anyway. Unit good to go

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ2

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 09/18/2023

"Leaking water from the tub seam on left hand side of unit, tub failed.. unit needs new tub assembly ..; ordrng 1 W11409866 (tub)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waynesboro, VA 22980

Kyle A.

Job Details: 09/18/2023

Cx complaint of unit not always locking. Found lock light not always turning on. Ordering display and control.; ordrng 1 W11675701 (Display) and 1 W11626074 (Control)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near York, PA 17403

Bernard M.

Job Details: 09/18/2023

"Attempted to remove washplate and found it seized to drive shaft. Ordering washplate, and will use all parts on return. Once approved contact cx to recshedule; ordrng 1 W10902814 (washplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Julian H.

Job Details: 09/18/2023

replaced parts test 36 fan running test 57 icemaker cycled test 45 filled MUST WAIT 48 HRS TO SEE ICE

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/18/2023

Cx complaint is the unit is not draining. Upon arrival I found that there was water in the unit and it has an F9E1 and an F3E2. I manually started the drain and the unit began draining immediately and was able to drain completely. I then ran the diag test and found that the unit was functioning as intended. I found that the F3E2 error cade reappeared. I inspected the sensor. I am ordering the OWI and control and the unit is within the range for SP. I am also ordering the element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11410464 (OWI) and 1 W11410063 (Control) and 1 W11537778 (Element)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Norfolk, VA 23518

Carl A.

Job Details: 09/18/2023

"cx complaint of unit not working,checked unit to find the folowing error codes F0E3,F7E8,F2E1,checked unit to find unit leaking oil, play in agitatior also found spaner nut ceased to drive shaft on unit and will need to be cut off to get under the tub as well to change gear case; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10909670 (Spanner Nut) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Herndon, VA 20170

Richard B.

Job Details: 09/18/2023

"CX complant . Not working . Found unit plugged in , Found unit is on but no controls , Controld dead. found p1 to p4 measures 12.3 . Found p6-1 to p6-2 measures 12.3 also , Control inside door comes back as main control. Will need research Collecting 120 today , Shop job RB tomorrow and will call support , Further work needed RB s; ordrng 1 W11099340 (UI 255.69) and 1 W11099702 (control 251.01)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bear, DE 19701

Taylor F.

Job Details: 09/18/2023

Cx complaint is unit tripped breaker. Tested inspected and verifed complaint. Found one of the wires going the the infinite switch for the front left burner was pinched in the back panel of unit. Overtime the wire eventually broke and arched to the back panel. Repaired wire and unit is now working as designed. Called safety to document findings. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Haymarket, VA 20169

Ezra M.

Job Details: 09/18/2023

"installed parts, checks ok"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Hyattsville, MD 20785

Davonte

Job Details: 09/18/2023

"cx complained unit wouldnt heast up, confirmed cx complaint. replaced control board. tested unit on a bake cycle unit heated as should."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Dumfries, VA 22026

Robert W.

Job Details: 09/18/2023

Cx complaint is the unit has error F1E0. Inspected unit and found the unit has error F1E0 Control issue checked power to range unit is getting good power replaced control and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 09/18/2023

"cx complaint is the unit not making ice. confirmed complaint, bin is empty. unit set to recomended temps prob shows 3 in FC. evap cover is not frosted up. removed ice bin and found the arm to the IM bent outward causing it to hit the frame of the IM. i replaced IM with preIDed part and tested for cx. unit is now workign as designd."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSP01

Near Front Royal, VA 22630

Daniel J.

Job Details: 09/18/2023

microwave not starting ocycles and giving error open door close and f1 e5 error inverter tested mag beep checked connections good if right side door is held unit will start but time will stop and errror code for inverter comes up ordering switch and inverter customer paid in full by cc; ordrng 1 w10211972 (switch) and 1 w10217711 (invertor)

We serviced a

MAYTAG DRYER

Model MED5500FW2

Near Chantilly, VA 20152

Demonte S.

Job Details: 09/18/2023

Inspected the unit. Found that the cx is saying that the Dryer is making a heavy vibration noise. Ran the Dryer. Heavy vibration noise is coming from the blower. Blower has a lot of lint. Removed all lint. Tested the unit. No noise is coming from the blower. Normal noise is coming from the Dryer now. Cx will need to have the Dryer Vents Cleaned by a certified Dryer Vent cleaning service. Unit is working as Designed. ( any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Front Royal, VA 22630

Daniel J.

Job Details: 09/18/2023

complaint no ice test 45 passed test 44 noise from valve no water in mold replaced dua valve 45 again 23 found icemkaker in stuck position replaced tested 45 passed test 44 water added to mold dispensed water in to cuo a few times checked for leaks none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Gaithersburg, MD 20877

Julian H.

Job Details: 09/18/2023

CX complaint about frosting on Fc inspected & found a gap along top & rh side remove all frost & aligned drawer closing properly also caused fill tube to be partially frozen unthawed & working fine

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/18/2023

"cx wopuld need suspension and transmission , cx paid svc call only . getting new unit . Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Elkridge, MD 21075

Robert L.

Job Details: 09/18/2023

"cx compalint knob stripped cant turn timer, timer extremely stiff, stripped out knob, was able to use smaller knob as temp fix for operation, this is known issue with timers, part is on back order, ordering timer and knobs; ordrng 1 W11685947 (timer) and 1 W11675852 (knob timer) and 2 W11625514 (knob small)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/18/2023

"cx complaint lid not locking, checked unit found lid strike not seating to lid, replaced strike, calibrated, tested, unit working as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Midlothian, VA 23112

John P.

Job Details: 09/18/2023

Change hooks added touch up paint tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Harrisburg, PA 17110

Sal R.

Job Details: 09/18/2023

CXcomplaint was hat the unit unit not make ie o dispece water. I attmpted to disence ater but nly hear the vlve pperat. N waster pased trhough. I tehn jumped he icemakr. I ound the IM t harvest an callor waer but agin no water passed though. I then sseed teh supply lne hook up to theunit . I remove the suppy lin and foun no water. Ifound tha after install he water supply was never tuned back on . Unitis with in the first 30 daysof ownerhip. Install nd instruc conerns have bee met. UNit tst good.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mineral, VA 23117

Joseph D.

Job Details: 09/18/2023

Replace control motor and shifter unit working properly no other issues detected

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Conestoga, PA 17516

Bernard M.

Job Details: 09/18/2023

"Cx complaint unit leaks under sink. Inspected under sink and found wet spots along the bottom. Ran test cycle and during drain cycle, no leaks were found. Found water leaking down the line connected to faucet. Informed cx to contact certified plumber to repair water lines. Unit runs as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Baltimore, MD 21216

Justin S.

Job Details: 09/18/2023

"complaint the unit isnt working proper. found no action for valve pump drive motor. errror codes for actuator. CFonfirmed complaint. Replaced control, actuator, and motor. Ran calibration cycle, Than manuel test modes, Unit now spinns, agigtates, fills, and drains good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 09/18/2023

"cx complaint unit leaking and one of the crisper drawers is broken. inspected unit and verified complaint. cx doesnt want to address crisper drawer at this time any more. for leak found drain clogged. took drain tube off, nothing clogging it. steamed out drain and got water draining slowly. tried to run 1/4' waterline thru drain from both ends but it wont go thru. drain is collapsed. more than likely from rc evap leak, mastic tape melted and cx said he noticed ice cream has been getting soft. called techline. TL deemed unit unrepairable. left cx with SR# and advised to call cx service to see if they can offer any resolution. cx paid 120 service call with c/c"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Highland Springs, VA 23075

Chris B.

Job Details: 09/18/2023

cx comp unit will not fill up unless set to bulky advised cx that bulky items is the 1 setting to get the most water evan if other setting are set to deep fill bulky will by far get more than any other cycle advised cx on use and care no erros stored at this time

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Ezra M.

Job Details: 09/18/2023

loose screw on oven inner door allowing door to shift .tightened all screws.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ02

Near Baltimore, MD 21207

Justin S.

Job Details: 09/18/2023

"CX complaint waterr inside control and unable to adjust temp. Replace Control, cover, and Housing. Plugged everything back in and was able to adjust temp. Unit working good"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Lancaster, PA 17602

Justin L.

Job Details: 09/18/2023

Cx complaint unit not cooling properly. Was able to access unit and verify concern. Found that even though evap fan was recieving 120.2VAC no movement. Replaced fan with pre-id and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Grasonville, MD 21638

Frederick R.

Job Details: 09/18/2023

"CX complaint is no cool. As soon as I pulled off back cover there was a strong odor of oil and regrigerant. Upon further inspection I found the entire bottom under and around compressor covered with oil. Tried to verify source of leak but could find nothing other than under compressor.. Replaced compressor, installed UV drier and process stub. Pressure tested unit with nitrogen and then vac'd down to 30in. FIlled the 48g of R600a. Final low side pressure was at 12 in vac. 24-36 hrs to get to temps. House is unfurnished and not occupied. Job is complete. If anyone is called back on this unit please contact me only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315sdhm08

Near Thurmont, MD 21788

Andrew S.

Job Details: 09/18/2023

Cx complaint is that the unit is not dispensing water. Upon arrival I found that the unit is making ice but the water is not dispensing. I pressed the paddle and found that the valve is not activating. I removed the cover and checked that the mometary switch is functioning. I also checked the vlotage and found that the voltage to the switch is only 41v. I found that the grey wire was pinched severly. I am ordering the separater and valve. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11423787 (Separater) and 1 W11546685 (Valve)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW01

Near Fallston, MD 21047

Neil H.

Job Details: 09/18/2023

cx complaint she had some vegtables freeze in the rc took a look and explained she wants to keep any water based food away from the back of rc on any shelf and to allow air movement around the fc so keep items in fc at least a inch ot two from back wall there also. unit overall sealing and checked good now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Houston, DE 19954

Frederick R.

Job Details: 09/17/2023

Replaced inlet valve per prior diagnois. Pleaced inlet hose screen before valve in case it clogged so not to destroy valve. Hooked water line up and turned unit on. Unit starting to allow water into inlet jet for about 1 minute then the valve starte making a loud whining noise. Turned off water and removed water line from DW. Pulled screen and it was completely clogged with the same slimy substance that the valve is clogged with. Suggested CX contact someone to inspect his well. and per CX request did not hook water line back to valve and kept water supply to it off. Unit is working properly. CX 100% has an issue with his well and/or water supply. Job is completed. Only charging CX $75 labor which include $8 difference for part

We serviced a

KITCHENAID RANGE

Model KFED500ESS02

Near Millsboro, DE 19966

Frederick R.

Job Details: 09/17/2023

CX complaint is cooktop cracked. Inspected unit and unit has as spot on the cooktop that was bubbled up from underneath due to a thermal event. Unit needs new cooktop. Needs AIG approval.. Cannot reschedule; ordrng 1 W10780927 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Millsboro, DE 19966

Frederick R.

Job Details: 09/17/2023

"CX was shipped compressor direct from WP. Replaced compressor, drier and pressure tested unit with nitrogen. Vac'd unit down to 30in. Filled with 56g of R600. Final low side pressure was 12invac. Informed CX 24-36hrs for unit to get to temps. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Frankford, DE 19945

Frederick R.

Job Details: 09/17/2023

CX complaint is RC not coolingInspected/tested and found 2 deg in FC and RC was at 40. Both temps taken with thermocouple device. FC was full of food and RC was almost empty. evap fan appeared not to be running at first but once I took FC drawers out and hit switch it came on with no issue. Damper was also working. CX stated it never gets below 41 in RC. Suggested he make sure there is food in RC to help maintain temps. Ordering control and returning with damper and evap fan just in case. 19 in stock. Set return appt for Thur 9/21; ordrng 1 W11224256 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, DE 19970

Frederick R.

Job Details: 09/17/2023

"CX complaint is low ice. and leaking. Inspected/tested unit thoroughly. Temp in FC was at 0 and RC at 41. Evap and condenser fans running properly as well as compressor. Tested IBF and it was very week. IM error code E2 for motor failure in harvest. Inspected Pantry harness and got 12.73vdc but UI cavity was full of water as well as UI connectors. Replaced pantry UI from pre-id and dried cavity. Unit was also never leveled back and when filling IM with water it streamed out into unit when the trays were empty. Levled unit back to 1/4 bubble. Also found rust on FC door. Attempted to clean but it is def rust. Ordering FC door, UI, IM, IBF and bin. Full P&L. Cannot reschedule at this time due to part availability; ordrng 1 W11577100 (UI) and 1 W10846539 (evaporator fan blade) and 1 W11658802 (IM) and 1 W11129522 (ice-contnr) and 1 W10815701 (dor-fip ss) and 1 W10909682 (nameplate)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Lewes, DE 19958

Frederick R.

Job Details: 09/17/2023

CX complaint is tab broken. Inspected unit and found one bottom tab on top grill broken off by CX. Grill is still sturdy and stable. This would be a cosmetic repair that wouldnt be covered so CX did not want to proceed. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Harrington, DE 19952

Frederick R.

Job Details: 09/17/2023

CX complaint is cooktop issue. Inspected unit and found inperfection under glass top where it has seemed to buble. Unit has POP of 09/13/23 and is undaer cosmetic warranty. Ordering cooktop. 2 in stock. Cannot reschedule due to part availability; ordrng 1 W11175876 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFE505W0HW

Near Franklin, VA 23851

Austin D.

Job Details: 09/16/2023

checked the unit and found that the glass was smashed. no other damaged parts found. parts on order.; ordrng 1 WPW10409945 (outer glass white) and 1 W11178521 (nameplte)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Seaford, DE 19973

Frederick R.

Job Details: 09/16/2023

cx complaint is clacking noise in agitate. Inspected/tested and the sound seemed to be coming from underneath unit. Replaced rotor but stator wasdefective in box and ultimately not needed. Went to pull washplate and found bolt backed out and hand loose. Bolt has no thread lock on it and eases out over time. the washplate being loose is what was causing noise. As soon as I tightened it back down the noise stopped. Replacing washplate and ordering bolt Scheduled for next saturday 9/23 on FR; ordrng 1 W10752187 (screw)

We serviced a

WHIRLPOOL WASHER

Model WED8127LC2

Near Norfolk, VA 23502

Austin D.

Job Details: 09/16/2023

replaced the ui and tested operation. noticed that the lid is defective and not allowing the unit to run without the lid moving around. could not return the old part for the core due to the part being destroyed prior. the part was no longer with the unit upon arrival today. more than likely lost when being moved around the building since the panel was damged it couldnt mount to the unit.; ordrng 1 W11641122 (top lid)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Virginia Beach, VA 23455

Austin D.

Job Details: 09/16/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and tested operation. unit is good to go with an amp draw of .9 and a low side pressure of -4 unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Chesapeake, VA 23320

Austin D.

Job Details: 09/16/2023

came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 09/16/2023

"Replaced Basket, agitator, slider and gearcase. Calibrated unit after repair then retested. WM is now working properly and to CX satisfaction"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Frankford, DE 19945

Frederick R.

Job Details: 09/16/2023

CX complaint is fridge no power. Inspected/tested and found 120 vac to control. and no lights and nothing running. Replaced board from pre-id and unit immediately turned on as well as all components. Fridge is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Frankford, DE 19945

Frederick R.

Job Details: 09/16/2023

Replaced leveling legs per prior diagnosis. Leveled and balanced unit and tested. WM is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ocean View, DE 19970

Frederick R.

Job Details: 09/16/2023

"Replaced compressor, drier and installed coupler. Pressure tested system with nitrogen after replacement and was good. Vac'd down to 30in. Filled with 68g of R600a. Final low side pressure sat at 12 in vac. Unit is working properly. Informed CX 24-36hrs for unit to get to temps. Job is complete\'"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Chesapeake, VA 23320

Austin D.

Job Details: 09/16/2023

came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dover, PA 17315

Drew B.

Job Details: 09/15/2023

cx complaint that unit is not powering on and stopped mid cycle with water still in the bottom..i checked power at box doesnt have 120... and checked 120 at acu and not 120 their either. will need licensed electrican for proper power..

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Richmond, VA 23237

Chris B.

Job Details: 09/15/2023

replaced control tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 09/15/2023

Cx complaint is that the burners are shutting off when going from high to low and the oven does not seem to be getting as hot as it should. Upon arrival I found that the burners have started functioning correctly. I attempted several times to recreate the issue and was unsuccessful. i then attempted to do an oven calibration and found the control board is not allowing me to enter the oven temp offset to adjust it. I am ordering the control board. Please contact cx when the parts are available to schedule the return visit. Cx will video the burner issue if it occurs again.; ordrng 1 W11620559 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, MD 21231

Dustin F.

Job Details: 09/15/2023

Quoted CX for repair. she doesnt wanna repair and wants to replace unit.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/15/2023

Cx complaint is that the unit is not spinning clothes out. Upon arrival I found an F0E5 and an F8E1. I manually ran the hot and cold valve and found that the cold valve is noisy and is not flowing as it should. I am ordering the valve. I was able to set the return visit for Tuesday 9/19 AM preference.; ordrng 1 W11038689 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Aylett, VA 23009

Thomas B.

Job Details: 09/15/2023

Cx complaint unit is not working properly inspected unit removed and replaced the console and the vent assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near McLean, VA 22101

Christian C.

Job Details: 09/15/2023

Cx complaint when opening door all the way there is a sound. Inspected unit found kick plate installed upside down. Installed kick plate correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Joppatowne, MD 21085

Neil H.

Job Details: 09/15/2023

no errors in history and ran all dia test all good and recalb washer checked the pulley and washhplate all good ms. Carol said she has been using the unit since it would spin clothes out said it's been goos i think that one cycle was the only issue and unit good

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Manchester, PA 17345

Sal R.

Job Details: 09/15/2023

"CX complai t is that the unit was making a knocking noise during the agitation. I found that the unit had severla error codes to include a F0E3 , F8E6, and F2E1. I found no concerns with the valve of the control console. I inspected the underside of the unit and found that the rotor cover was stuck to the top of the washer drain pan. I was able to lower the feet to help raise the unit offof the pan. Advised CX to lighten loads if possible and to replace the drain pan due to rotor melting holesin pan. UNit test good. I collected $120.00 for service charges via credit card."

We serviced a

WHIRLPOOL DRYER

Model MED3500FW0

Near Richmond, VA 23235

Joseph D.

Job Details: 09/15/2023

"Replaced belt, unit working properly. No other issues found"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lothian, MD 20711

Davonte

Job Details: 09/15/2023

"cx complained unit wouldnt dispense ice and water, after changing water valve, cx stated unit made ice. but still dispense water. replaced resevior, but unit still continued to dispense ice slowly. called techline , and they advised to replace water tube. after replacing water tube, unit dispense water but at a slow rate. called techline they assisted that i replace water valve again.; ordrng 1 W11162040 (water line) and 1 WPW10179146 (water valve)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Silver Spring, MD 20901

Brian F.

Job Details: 09/15/2023

"Cx states unit won't start, tested and confirmed, found unit had saved F3E3, inlet thermistor tested good at board and at thermistor. Found cx had vent starpped to cabinet, seemed to be causing issues, removed strap. Unit began functioning again, then issues returned, unplugged unit, plugged back in, green control led no longer lit, board is getting 120VAC. Called MR, ordering control, motor, returning with hmi; ordrng 1 W11618918 (control) and 1 W11549461 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Piney River, VA 22964

Kyle A.

Job Details: 09/15/2023

"Replaced drier,evap,and compressor anf pressurized unit with nitro. No leaks found. Charged unit and unit is now as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, MD 21209

Marc M.

Job Details: 09/15/2023

"arrived and prior to installing parts inspected junction box for voltage check. found 53v L2-N, 63v L1-L2, 120vL1-N, 12v N-G. unit has hot nuteral and will need electrician to correct supply votage before any further service can continue."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near McLean, VA 22102

Christian C.

Job Details: 09/15/2023

Cx complaint of a grinding noise. Inspected unit found F1E2 motor drive overvoltage. Tested motor reading 8.4ohms pins 1-2 and 8.2ohms pins 1-3. Ran diag cycle no grinding heard. Ran DLMS calibration cycle. Ran diag cycle again no noise. Unit is unlevel. Leveled unit. Unit is working as designed.

Contact Us Today

Learn More About Us