We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Norfolk, VA 23504
Zachery R.
Job Details:
09/27/2023
"cx complaint unit not completing cycles, checked unit. no faults stored. tried running manual test, not allowing me into test mode, checked washer acu, acu reading 122vac. come to find defective acu not communicating with ui, ordering acu to complete repair.; ordrng 1 W11189137 (acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Silver Spring, MD 20910
Brian F.
Job Details:
09/27/2023
"Cx states unit not making ice, inspected and confirmed. Found filter not fully installed, also ice maker is stuck mid harvest, reinstalled filter, replaced ice maker. New IM harvested and filled, unit is now working properly."
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near Falls Church, VA 22043
Christian C.
Job Details:
09/27/2023
Cx complaint of an F2E1 error. Inspected unit error on display when I arrived. Power cycled unit and reseated connections. Issue still persists. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W11232121-console.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, VA 22193
Tanner B.
Job Details:
09/27/2023
Leds out in top rc and fc . unit needs new leds to repair unit .; ordrng 2 W11462342 (led top IM)s and 2 W10695459 (fc led)s
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Gettysburg, PA 17325
Fred G.
Job Details:
09/27/2023
"cx complaint unit makes noise when running, inspected unit and foud blower wheel failed. I was able to replace blower wheel and found unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Manassas, VA 20112
Tanner B.
Job Details:
09/27/2023
"CX Concern the unit not cooling . found a previous company came out and installed piercing valve on compressor and refilled unit . cx stated it cooled for a coupler weeks and then stopped.. found rc today at 33 degrees and the fc at 40-42 degrees . hooked up to access port on compressor and reading -14in vac.. compressor not too hot .. potential leak or insufficent compressor . ordering compressor , drier , coupler and rc evap.. need to install access ports , pressurize system and check for leak . especially rc rvap .. and verify if compressor is good .. 3ct ss tech . cx owes 550 labor on return .; ordrng 1 W11492867 (rc evap) and 1 W10779331 (compressor) and 1 wpw10143759 (filter drier) and 2 W11506635 (coupler)s and 1 3ct (3ct)"
We serviced a
KITCHENAID FREEZER
Model KUIX505ESS1
Near Jarvisburg, NC 27947
Austin D.
Job Details:
09/27/2023
"came out to resolve the issue. disassembled tthe unit as needed. replaced all parts and put the unit back together. pressure test the system, vac the system, and then added r134a to the system. unit is running as designed. advised cx to monitor the unit and if it is still having issues to please call us. cx agreed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Richmond, VA 23220
Chris B.
Job Details:
09/27/2023
cx comp unit will not drain insp unit conf cx c omp found obstruction in dp remoaved obstrution tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Boykins, VA 23827
Justin W.
Job Details:
09/27/2023
cx complaint unit not running. checked unit to find no power going to terminal hookup. checked to find breaker good. removed unit and checked to find junction box installed for dishwasher loose when checking for voltage found after moving box power restored to unit but when going to reinstall unit power was lost. cx to have electrician check hookup and correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Millersville, PA 17551
Justin L.
Job Details:
09/27/2023
Cx complaint water not being dispensed or making ice. Was able to access unit and found good incoming water pressure to unit. Found water goes into and out of filter head but doesnt pass reservoir due to restriction. Ordering reservoir and fittings and will bring back dual valve on return. Once approved and in office will need to set return; ordrng 2 WP2300868 (fitting)s and 1 W10801011 (reservoir)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Sandston, VA 23150
Orbie
Job Details:
09/27/2023
cx complaint unit has error code. checked unit found F8E1. couldn't replicate issue. advised cx to monitor unit and verify working as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mountville, PA 17554
Justin L.
Job Details:
09/27/2023
Cx complaint of chirping noise. Was able to access unit and verify concern. Found seized idler. Was able to replace with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Williamsburg, VA 23185
Orbie
Job Details:
09/27/2023
replaced adjuster. unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Davidsonville, MD 21035
Davonte
Job Details:
09/27/2023
"cx complained unit was leaking from the back. after pulling unit out confirmed cx complaint. unit was leakikng from the back of heating element connection. replaced heating element. tested unit, unit no longer leaking"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Yorktown, VA 23692
Lucas R.
Job Details:
09/27/2023
"cx complaint lights out, checked unit found o vac at light, checked door switch, heavily foamed in, switch came out with no wires, tried digging wires out of foam, called techline spoke with austin, advised non repairable, and to refer cx to tradecare."
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Huntingtown, MD 20639
Shawn D.
Job Details:
09/27/2023
"cx complaint unit is heating said it will cut off in a couple minutes said it did work good. inspected unit then tested it with cup of water and unit doesnt sound right but is heating. checked cooling fan and it will not spin, got it free and is spinning good. put unit back together and retested and had a grinding noise at first coming from cooling fan but then started working and sounds good. tested multible times and still sounds good. issue is in the cooling fan so ordering all cooling fan parts and getting magnetro just incase for return; ordrng 1 W10533503 (cooling fan wheel) and 1 W11230994 (cooling fan motor) and 1 W10533501 (cooling fan housing) and 1 W10533502 (cover) and 1 W11230995 (magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Yorktown, VA 23692
Lucas R.
Job Details:
09/27/2023
"thawed evap replaced harness and u.i, replaced fc led, entire circuit out upon arrival, stll no lights, jumpered every led in circuit, unable to narrow down, ordering leds and led board.; ordrng 1 W10804160 (led board) and 2 W11484836 (module)s and 1 W11484839 (module)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Indian Head, MD 20640
Shane B.
Job Details:
09/27/2023
"cx complaint is the unit constantly dripping water into the unit. cx has to shut cold water valve off after each use. cx leaves hot supply turned off all the time, unit is set to tap cold. when i arrived cx turned the water supply on behind the unit. after a couple min a slow drip into the unit started. cold valve is letting water in. replaced valves with preIDed part and ran calibration cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Yorktown, VA 23693
Lucas R.
Job Details:
09/27/2023
"cx complaint unit not cooling, checked unit temps at room temp, 120 vac to compressor, compressor internally locked, sealed system tech needed for return visit. parts in stock.; ordrng 1 WPW10466675 (compressor) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waynesboro, VA 22980
Kyle A.
Job Details:
09/27/2023
Cx complaint of broken lid. Did confirm strike is damaged. Ordering strike.; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Haymarket, VA 20169
Daniel J.
Job Details:
09/27/2023
dryer not heating removed back panel found exhaust tco open replaced from van stock tested now heating n; ordrng 1 w1090067 (cutoff jd vis)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Charlottesville, VA 22901
Eric F.
Job Details:
09/27/2023
"Confirmed cx complaint unit making buzzing noise when hood fan is on, cabinet malformed. Ordering cabinet, will use hood fan on return visit.; ordrng 1 W11446952 (cabinet)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25401
Ken M.
Job Details:
09/27/2023
"Customer complaint is that the lid is cracked and the door will not lock. Found the lid has formed a crack near the door latch and the bezel that secures the lid lock in place has failed. Unit needs a new lid, latch, and bezel.; ordrng 1 W11513252 (lid) and 1 W11513248 (latch) and 1 W11643703 (bezel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Delta, PA 17314
Drew B.
Job Details:
09/27/2023
cx complaint that unit agiator is falling off and when arrived found off the gearacse shaft. i tried to tighten but the threads appeared stripped wont tighten and then i foudn when replaced agitator tightened and locked in and tested no issues and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near Ashburn, VA 20147
Demonte S.
Job Details:
09/27/2023
"Installed the Compressor, Condenser, 3 Way Valve, Drier & Access Valve. Open 3 Way Valve in service Test 40. Filled the unit with 140 Psi of Nitrogen. Let the unit sit for 20 Mins. No Change in pressure. Removed all Nitrogen. Pulled a Deep Vacuum. Filled the unit with 4.75 Oz's. Pressures are 125 Psi on the High Side and 2 Bars on the low side. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesterfield, VA 23838
John P.
Job Details:
09/27/2023
CX complaint unit shaking confirmed Cxs complaint found feet not staying in cabinet along with weak suspension ordering feet; ordrng 4 WPW10687506 (Feet)s
We serviced a
KITCHENAID RANGE
Model KDRP487MSS03
Near Suffolk, VA 23437
Justin W.
Job Details:
09/27/2023
cx complaint unit does not stop sparking. checked unit to find wires good. pre iding spark module and conversion kit to bring back with 2nd tech. charging cx diag and 2nd tech labor notified cx it would be 90 per visit for 2nd tech. labor and parts to be charged upon further diagnosing prior to using.; ordrng 1 WP8301282 (kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Corapeake, NC 27926
Austin D.
Job Details:
09/27/2023
"cx complaint the unit is not draining or cleaning the clothes. checked the unit and found an error code f9e2, f9e1, f0e2. checked the drain and it is defective not pulling any water out with voltage bein sent. also lots of oil leaking from the gearcase underneath. finally the lid and UI are damaged the lid is cracked the ui display LEDs are going out. ordering all parts needed to resolve the issue will return once approved and parts are in.; ordrng 1 WPW10581874 (pump-water) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10909670 (tub nut) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W10752283 (washplate) and 1 W11106748 (console) and 1 W11101059 (lid)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Great Falls, VA 22066
Simon
Job Details:
09/27/2023
CX complaints washer stops flashing error lights and buzzer sound the wash cycle stops before completing.Inspected unit diag mode NO ERROR CODE .SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Upper Marlboro, MD 20772
Leon
Job Details:
09/27/2023
CX COMPLAINT is ice keeps clumping together confirmed issue seen that ice was stuck at the bottom by the plate in fc seen that the plate gasket wasnt sealed ordering ne wplate SP #: W11539038 also ordering new UI; ordrng 1 W11533213 (UI) and 1 W11448633 (PLATE)
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2743BQ0
Near Norfolk, VA 23509
Zachery R.
Job Details:
09/27/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f9e1long drain, f5e1 lid switch fault. drained water from wash bakset, tested, drain pump reading 15.8 ohms. come to find defective acu, quoted cx for repair, cx paid in full, advised they will be contacted for return visit.; ordrng 1 W11368855 (acu) and 1 WPW10482836 (latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Afton, VA 22920
Kyle A.
Job Details:
09/27/2023
Replaced control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mechanicsville, VA 23116
Joseph D.
Job Details:
09/27/2023
customer complaint of units power flickering on and off could not confirm complaint but customer had a video replaced main control and unit seems to be working properly. Power to unit currently checks properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
Shane B.
Job Details:
09/27/2023
cx complaint is the unit not drying. confirmed complaint. air flow meter doesnt register any air flow at all. unit does not heat. found blown thermal fuse. replaced with preIDed part. found lint blocking the duct going to blower wheel inside unit. once lint was removed unit has good air flow and is heating properly. working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details:
09/27/2023
"Confirmed cx complaint unit making loud screeching noise. Tested unit, found valve making squeeling noise, recirc pump sensor not reading when water reservoir is full, drain pump/pumps making loud squeeling noise. Ordering pumps and valve.; ordrng 1 WPW10217918 (valve) and 1 W11539855 (pump) and 1 W11542868 (pump)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Newport News, VA 23608
Lucas R.
Job Details:
09/27/2023
"replaced control, activated heater, thawed evap, fan and harness checked good, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Reston, VA 20194
Simon
Job Details:
09/27/2023
CX complaints washer burning odor and sparks Inspected unit and replaced lidlock and stirke tested unit .new main control spark and burn not safe to use it .unit need new control board.and harness CX not sure if he purchase a new washer or not he will let us know .SZ; ordrng 1 W11543994 (control board)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
09/27/2023
uni thas abad control cx will think over repair .; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Martinsburg, WV 25401
Ken M.
Job Details:
09/27/2023
"Customer complaint is that the unit is not drying. Unit tested and found error code F1E1. Ran cycle and the motor runs and is producing heat. Error code cleared and test cycle ran. Unit passed all diagnostic tests. Contacted Whirlpool tech support to check for other reasons the unit would give an F1E1, but now be working properly. Could have been an issue with house voltage, which is why the unit is working properly now that it is on a different power source. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Strasburg, VA 22657
Ezra M.
Job Details:
09/27/2023
"installed motor and tested, ran unit for 25 minutes, running normally"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gordonsville, VA 22942
Eric F.
Job Details:
09/27/2023
"Confirmed cx complaint unit not heating properly. Found inline power to heating element partially unseated, element getting intermittent voltage. Fully seated harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ4
Near Harrisonburg, VA 22802
Danny R.
Job Details:
09/27/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Front Royal, VA 22630
Ezra M.
Job Details:
09/27/2023
leaking in freezer due to fill tube not inserted in ice maker properly. reinstalled fill tube.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Broadway, VA 22815
Danny R.
Job Details:
09/27/2023
unit isnt cycleing fan is struggling and ice in icemaker area; ordrng 1 W10846539 (fan) and 1 W11482383 (vavle) and 1 W11226501 (heat) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11577100 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22601
Ezra M.
Job Details:
09/27/2023
water inlet hose damaged at cabinet. ordering inlet hose.; ordrng 1 WPW10279882 (tube-water)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22903
Kyle A.
Job Details:
09/27/2023
Cx complaint of unit not making ice. Did confirm unit is not sending full steady 120 to icemaker. Ordering pcb.; ordrng 1 W11690305 (Main pcb)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Red Lion, PA 17356
Drew B.
Job Details:
09/27/2023
eplaced tetsed no noise and checks good
We serviced a
KITCHENAID OVEN
Model KOCE507EWH04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
09/27/2023
"cx complaint no operation, checked unit found f6e8 communication code, no continuity N on filter board to micro acu, found thermal event at thermostat on interlock harness, uninstalled unit, disassembled, replaced interlock harness, reassembled, reinstalled, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MDG4806AWW
Near Red Lion, PA 17356
Drew B.
Job Details:
09/27/2023
cx complaintt hat unit is not heating but runs and makes noise i found the rollers to be worn raw and grinding when turning and also the unit is got good contunity on all thermasatsts and has power but not pulling fglame to get gas ordering the following parts. call to reschd; ordrng 1 WP37001308 (igntr) and 1 WP338906 (COils) and 1 WP338906 (radiant sensor) and 3 WP37001042 (rollers)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Laurel, MD 20724
Alexander D.
Job Details:
09/27/2023
"dispatch sent over with Scode to cover parts and labor. cx complaint unit not cooling. inspected unit and verified complaint. found compressor locked up and tripping overload. apparently cx was told that the compressor would be delivered to me and i would be able to make repair today. advised cx that we arent allow to preid SS parts and we always have to come out and diagnose unit then order SS parts. called office, seems someone from call center told them that. advised cx to contact kitchenaid cx service to see if they can offer anything since she was told the wrong thing. ordering compressor, uv dye drier and lokring parts. call cx to schedule return visit once we have eta on parts, SS tech only; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Dallastown, PA 17313
Drew B.
Job Details:
09/27/2023
replaced parts and now checks good heats and powers on
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Yorktown, VA 23690
Lucas R.
Job Details:
09/27/2023
"cx complaint no operation, checked unit found f8e4, and f9e2 codes, found leak at inlet valve, replaced valve, adjusted drain line, advised cx to have installer come back and finish mounting unit, unit workis as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Justin L.
Job Details:
09/27/2023
Was able to access unit and replace control and fascia. When i opened the box for the adapter found that the adapter was defective. Reordering and office will need to set return; ordrng 1 w10864519 (service kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Linthicum Heights, MD 21090
Alexander D.
Job Details:
09/27/2023
"cx complaint unit giving f8e4 error again and tub gasket fell out. inspected unit and verified complaint. found dirty water in drip tray. tried to put gasket back in but it seems like its gonna fall out again and its stretched out, have alot of excess gasket on one side. took door apart to inspect vent and that looks like its sealing good. noticed streaks inside door at middle of door but seems its just from cleaner spraying inside handle pocket or spills getting in door latch. ordering tub gasket. call cx to schedule return visit once we have eta on part. advised cx to not use unit since gasket may fall out again; ordrng 1 W11483553 (tub gasket)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17602
Justin L.
Job Details:
09/27/2023
Cx complaint unit not draining. Was able to access unit and found failed impeller in pump. Ordering parts and setting return for 10/3/23; ordrng 1 W10919003 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Palmyra, PA 17078
Cody H.
Job Details:
09/27/2023
"CX complains unit is staining clothing. CX states this has been issue for a week or so now. CX is within manufacture warranty. Found unit has no error codes, unit runs through cycles as designed, found red/orange build up on bottom of tub which could be from something that was washed and stained, causing residue onto clothing. Called techline and spoke to Brandon SR who said cx needs to clean unit once per month due to residue buildup. Reccomended to cx that they use the clean washer cycle with affresh once per month per techline. CX did ask technician to run unit through clean wash cycle while in home to see if it will clean residue, found softner buildup under dispensing cone which would cause the staining over time. No further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Fairfax, VA 22030
Richard B.
Job Details:
09/27/2023
"CX complant. Flames not right. Ibnsopected unit and confermed issue, Superintendent for job site stated unit was converted for propane by installer but unit is natural gas supply. Ordering natural gas orrifaces and center burner orriface holder . Further work needed. Natural gas orrifaces are needed not propane or LPG .. Not in stock, RB; ordrng 2 W10674732 (orriface LF RF)s and 1 WPW10151353 (orriface LR) and 1 W10674728 (orriface RR) and 1 WPW10639175 (holder)"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Woodbridge, VA 22192
Demonte S.
Job Details:
09/27/2023
Inspected the unit. Found that the cx is saying that the Hinge Cover came off after the Freezer Door was installed. Put Hinge Cover back on made sure it clicked into place. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, VA 22974
Eric F.
Job Details:
09/27/2023
"Cx states she returned home yesterday and the unit was in 'cooling off' mode. Whirlpool unsuccesfully tried to talk her through restoring the cooling function via the UI. Turned cooling on, unit frost pattern returned, unit blowing cold air. Advised cx to watch unit and call back if temps don't drop back down but unit should be working properly now."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gordonsville, VA 22942
Eric F.
Job Details:
09/27/2023
"Swapped gearcase, spanner nut stripped when putting unit back together. Ordering spanner.; ordrng 2 W11551646 (spanner nut)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSP42QKS00
Near Williamsburg, VA 23185
Orbie
Job Details:
09/27/2023
"cx complaint unit not cooling. checked unit verified complaint. pulled evap cover, no frost pattern. compressor not running. 123vac going into inverter board. called techline spoke with Bruce. found 9.3ohm at compressor windings, 5.64vdc red/red white. advised that unit needs an inverter board. cx PIF.; ordrng 1 W10629033 (inverter box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Woodbridge, VA 22192
Tanner B.
Job Details:
09/27/2023
"not cooliong both sections , 57 degrees in fc and compressor pulling .30-.2 amps . called techline and verfied there is more than likley leak in system . need to pressurize w/ 140psi and check for leaks . ordering couplers and evap . per techline the cap tubes are now steel and can braze as of sometime in 2022 .. CHECK W/ MAGNET BEFORE TRYING TO BRAZE, IF YOU BRAZE .. CX is calling appliance distributor and going to try to exchange it , will call us if so . 2ct ss tech; ordrng 1 w11109499 (filter) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11506635 (coupler)s and 1 w11562258 (evap) and 1 w11504419 (coupler) and 1 w11504449 (coupler) and 1 2ct (2ct)"
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Alexandria, VA 22315
Lloyd B.
Job Details:
09/27/2023
Cx complained of temp fluctuations in the rc and fc. Installed new control and ui and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Elizabeth City, NC 27909
Austin D.
Job Details:
09/27/2023
replaced the harness wire. tested in a normal cycle and it shut down within 5 minutes like it should. then i did a timed dry and tested the unit for five minutes. the unit ran the whole five minute time selected. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Winchester, VA 22601
Ezra M.
Job Details:
09/27/2023
"verified unit cooling, gets full frost pattern. replaced rc thermistor; ordrng 1 W11438736 (temp sensor, em vs), used 1 W11438736 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waynesboro, VA 22980
Kyle A.
Job Details:
09/27/2023
Found units motor connector was not plugged in Reseated connector and unit is now as designed.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
09/27/2023
Front door glass shattered also trim damaged ordering parts; ordrng 1 W11250167 (glass-door front) and 1 W11096161 (trim-vent stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elkton, MD 21921
Taylor F.
Job Details:
09/27/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be defective. Replaced compressor, drier and coupler. Vacuumed down and refilled with 48g of r600. Unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
09/27/2023
Removed and replaced rear panel and cracked valve testinspected for proper use unit now functions Normally ed and
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Waynesboro, VA 22980
Kyle A.
Job Details:
09/27/2023
"Found drain hose not fully seated to motor and kickplate improperly installed, causing door not to seal properly. Remounted hose and kick plate and unit is now as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ09
Near Winchester, VA 22603
Ezra M.
Job Details:
09/27/2023
installed shelf and pantry cover
We serviced a
MAYTAG OVEN
Model MOES6030LZ00
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
09/27/2023
Removed and replaced the oven door front and badge tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Waynesboro, VA 22980
Kyle A.
Job Details:
09/27/2023
Remounted units door. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25401
Ken M.
Job Details:
09/27/2023
"Customer complaint is that the unit is not completing a cycle. Power restored and the lid locked, then unlocked, spin led is blinking. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. No loose connections found and drive system is good. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
09/27/2023
"installed lower harness, tested, working properly"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Martinsburg, WV 25401
Ken M.
Job Details:
09/27/2023
Customer complaint is that the unit does not heat. Unit tested and is heating. Checked for stored error codes and found F2E2. Ordering fascia and control. Rest of the unit ran properly.; ordrng 1 W11413566 (fascia(prior 1 yr) and 1 W11525996 (control)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
09/27/2023
Removed and replaced the control and water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stafford, VA 22556
Thomas B.
Job Details:
09/27/2023
"Heating issues will not heat properly ; ordrng 1 W10900067 (cutoff-tml) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
09/27/2023
"installed harness, tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Stafford, VA 22556
Thomas B.
Job Details:
09/27/2023
Thermal fuse blown ordering fuse ; ordrng 1 W10909685 (fuse-thrml)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Woodstock, VA 22664
Ezra M.
Job Details:
09/27/2023
"not heating. found wire harness to motor not connected at control. reconnected, verified secure and tested, unit heating normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Newark, DE 19713
Taylor F.
Job Details:
09/27/2023
Cx complaint is unit giving an f8e4 error code. Tested inspected and verifed complaint. Found the water line where it hooks to the inlet valve to be dripping. Upon inspection found the water line didnt even have a rubber gasket in it to seal against the inlet valve. Cx installed the unit this way back in march. Corrected the issue by installing a rubber gasket and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Palmyra, VA 22963
Eric F.
Job Details:
09/27/2023
"Confirmed cx complaint unit not advancing cycles, not washing. Found inline harness to pump severed from pinch point on pump harness clip. Ordering harness and control in the event that it has been damaged. Will use pre-id'd parts on return if unit has further issues.; ordrng 1 W11643701 (harness, lower) and 1 W11513246 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Mechanicsville, VA 23116
Joseph D.
Job Details:
09/27/2023
"Unit condensatingnon suction line , amp draw at 1 amp. Reclaimed about .5 Oz of 134a and unit not condensating. Instructed cx would prob need evaporator replacement if problem persists due to blockage ; ordrng 1 W11459354 (Evap) and 1 W10507884 (Compressor) and 1 4487444 (Evap repai kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhz08
Near Alexandria, VA 22306
Lloyd B.
Job Details:
09/27/2023
Cx complained the unit ran non stop and would roll. Inspected the unit and found the noise the cx was describing is the evap fan motor. Showed cx in the manual that says the unit is new and uses lower fan and compressor speeds for more efficiency. THere are no feet to lower to stop the unit from rolling but all is normal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details:
09/27/2023
"cx complaint of lights out in unit ,checked unit to find that the unit falls under the followiing Technical Service Pointer replaced all leds as pre pointer tested unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
09/27/2023
Customer complaint is unit not keeping time. Advised customer the unit needs to be connected to wifi and updated throught the whirlpool app. I set up the wifi on the unit but its saying it cannot connect to the cloud services. Customer tried to set up the app on her phone and that is not working either. Advised she will have to call customer service to get further help.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Mechanicsville, MD 20659
David J.
Job Details:
09/27/2023
Cx complaint doors will not stayed sealed properly. Arrived today and inspected unit found both door seals are defective and magnit had come out. Removed old gaskets and replaced with new. Used heat gun to form and made sure unit properly sealed. Unit is now working as intended and cooling properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Conway, SC 29526
Jason T.
Job Details:
09/27/2023
"Installed all parts ordered, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Clifton, VA 20124
Richard B.
Job Details:
09/27/2023
"CX complant. fridge not working. CX stated units lights went out after units cooling was declining. Inspected unit and fans do not run in diagnostics Conmpressor dosent run in testing either. No lights , Control UI has pixels burnt out Ordering controls and sealed system . 3 count. Further work needed. Not in stock. RB; ordrng 1 W10830278 (power supply) and 1 W10811364 (control) and 1 W10830288 (led board) and 1 W10832994 (conpressor) and 1 WPW10608485 (evap) and 1 W11492867 (evap) and 1 W11387386 (conteol) and 1 wpw10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
09/27/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Clifton, VA 20124
Richard B.
Job Details:
09/27/2023
"CX complant. Gasket falling apart. Inspeted unit and found gasket is cracked and falling apart from being defective, Replacement gasket is cracked where gasket corners join , Reordering door gasket. Further work needed. RB; ordrng 1 W11456682 (gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
09/27/2023
"Cx complaint, unit loose on the mounting bracket, wrong bracket on the wall when installed. Correct Bracket needed : P/N W11025649. Cx to conact Beazer Homes in reference to the repair to have the installation corrected.; ordrng 1 W11025649 (plate-mtng)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Demonte S.
Job Details:
09/27/2023
Installed the Magnetron & Inverter. Tested the unit. Unit is heating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model GX2FHDXVB04
Near Conway, SC 29526
Jason T.
Job Details:
09/27/2023
"Cx complaint, ice collecting in the freezer liner, unable to open the door all the way, no freezer light. Found open door switch, both-left-right side rail slides offset at the bracket, freezer door bowed at the casing liner, pics on SD. Advised cx parts on order, direct ship to her house, allow 6-8 weeks for delivery, contact VIA dispatch to schedule a return visit once recived, cx agreed. Cx does not use email.; ordrng 1 12977869BQ (dor-fip bl) and 1 WPW10436250 (gasket-fip) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 W11396033 (door-switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details:
09/27/2023
Replaced control and start device and cap unit is running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
09/27/2023
Customers complaint is condensation is still collecting on top of the freezer door gasket. Called techline and they said they will have to get back to me with a different fix for it.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near White Plains, MD 20695
Shane B.
Job Details:
09/27/2023
"cx complaint is the RC section not cooling below 50. unit is set to 34/-1. prob shows 49 in RC, evap is iced up. melted all ice and found evap fan is running in diagnostics. tested thermistor in cup of ice water. it reading changed as the thermistor cooled. once it reached 7.7k it changed to OL. thermistor is bad. replaced with preIDed part. restored power. fan is running. set to recomended temps. cx paid in full."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details:
09/27/2023
"Cx complaint, not freezing at set temperature, tested the sealed system found compressor runiing at .03 amps, pressure tested the system, found evaporator leaking, also comoressor not pumping, loud humming noises. Sealed system issue, needs a rework, ordering all parts to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed. 11 parts on order.; ordrng 1 W11572047 (EVAPORATOR) and 1 W11504450 (COUPLER) and 2 W11504420 (COUPLER)s and 1 W11578208 (COMPRESSOR) and 1 W11504431 (COUPLER) and 1 W11506622 (COUPLER) and 1 W11109499 (drier-tube) and 1 W11506623 (COUPLER) and 1 W11504448 (COUPLER) and 1 W11506635 (COUPLER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Herndon, VA 20171
Simon
Job Details:
09/27/2023
CX complaints refrigrator thumping or hammering noise.Inspected unit product in freezer restricted the air flow CX suggested to not block the air flow vent .unit good to go .SZ