Service History 172 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Baltimore, MD 21224

Alexander D.

Job Details: 09/19/2023

"cx complaint unit making loud vibration noise. inspected unit and verified complaint. noise started immediately. found unit doesnt have foam seal on blower collar. ran unit without collar on and it stopped making noise. put unit back together and it started making noise again after 3min. serial# is after range in service pointer but ive seen these models need the kit even if its outside serial# range plenty of times. ordering blower seal kit, in stock. scheduled return visit for 10/2. returning tech should also put aluminum tape that comes with kit under motor bracket; ordrng 1 W11401018 (blower seal kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS

Near Richmond, VA 23229

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the filter head tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/19/2023

cx complaint left bottom gasket isnt sealing. also complain RC door come open on its own. inspected unit and found left bottom gasket is not sealing. I found door gasket is part of the inner lining of door. I then found unit is leaning forward and has no more adjustment on the front feet. advised cx to place wood under front rollers to correct that issue or lessen the weight on the RC door inside. unit needs RC door to correct issue. advised cx door ships to them and can take 8-10weeks to arrive. once in cx will call to set up a return visit.; ordrng 1 W11023679 (RC door)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Ashburn, VA 20148

Demonte S.

Job Details: 09/19/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an F2E2 Error. I then checked the User Interface Ribbon to the Console / made sure all connections are fully in. Ran Service Diagnostics on the unit. Cleared error of F2E2 ( only error code available.) Ran Service Test on the unit. Unit passed the Service Test. I then ran a quick wash cycle. Unit got down to the last 10 mins. I advised the cx to let the unit finish this cycle. Unit is working as Designed. ( Technical Service pointer ) if the cx calls back order the Console = W11478526. ****Don't go without parts**** ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/19/2023

"f51 error , unit wouldnt engage in agitation or spin.. basket floats up and down .. underneath rotor screw was loose but found bearring blown oil.. grease splatter all around underside of unit and components .. washplate seized , tried to verify if hub was stripped out .. couldnt remove plate .. needs 2techs and 2count to complete repair ..; ordrng 1 W10820039 (hub) and 1 W10381078 (outer tub) and 1 WPW10380698 (washplate) and 1 WPW10419333 (stator) and 1 280146 (rotor) and 1 2ct/2tech (2ct/2tech)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the heating element and fuses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Stephenson, VA 22656

Ezra M.

Job Details: 09/19/2023

"unit fills, sits idle and drains. will need new wash motor and sump assy; ordrng 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Midlothian, VA 23112

John P.

Job Details: 09/19/2023

Change compressor vacuumed and charged tested working unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Spring Grove, PA 17362

Bernard M.

Job Details: 09/19/2023

"Replaced valve, ran auto test, test completed without any issues. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Henrico, VA 23238

Thomas B.

Job Details: 09/19/2023

Removed and replaced the fuses and element tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hanover, PA 17331

Bernard M.

Job Details: 09/19/2023

"Replaced control per previous tech, restored power and compressor and fans were operating and unit was cooling. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Richmond, VA 23224

Chris B.

Job Details: 09/19/2023

replaced valve tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hanover, PA 17331

Bernard M.

Job Details: 09/19/2023

"Cx complaint unit was making noise during drain cycle. Entered and found error code F9E1 drain fault. Ran test and the pump made loud winding sound and didn't completely drain all water. Ordering drain pump, once available contact cx to reschedule; ordrng 1 W11396717 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 09/19/2023

Checked wiring at terminals no burnt wiring removed and replaced the control tested still not operating checked power at the terminal found 189.5 on red 0 on white and 65.4 on black unit has a power issue recommended cx get a electrician to check wiring

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Lancaster, PA 17603

Justin L.

Job Details: 09/19/2023

As per previous visit was able to access unit and replace parts. Used soapy bubbles to verify no gas leaks. Tested unit and unit now checks good no further work needed at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Owings Mills, MD 21117

Marc M.

Job Details: 09/19/2023

with clear door inplace found that the unit is spraying a wide stream of pressurized water from the side of the mechanized spray arm head and the lower rack. this is visibly was is penetrating the bottom door seal of the inner door panel. attempted install of lower spray arm however the spray arm mount is not retaining the spray arm. will need more parts.; ordrng 1 W11170316 (cover)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Sinking Spring, PA 19608

Justin L.

Job Details: 09/19/2023

"Cx complaint upper rack hanging. Was able to access unit and verify concern. Found failed upper rack adjusters. Replaced with van stock and tested unit now checks good no further work needed; ordrng 1 w10712395 (rack adjuster (JL VS)), used 1 w10712395 (rack adjuster (JL VS)) from stock"

We serviced a

WHIRLPOOL RANGE

Model RF111PXSQ3

Near Richmond, VA 23235

Chris B.

Job Details: 09/19/2023

cx comp unit will not broil and top big elm will not work insp unit conf cx comp found no voltage to broil elm but bake does work also found obstruction in burner switch and on elm ordering oven switch and elm and elm switch; ordrng 1 WP9762215 (oven switch) and 1 WP3148953 (inf switch) and 1 WP9761346 (elm)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near East York, PA 17402

Sal R.

Job Details: 09/19/2023

"CX complaint was that the FC was frosting in the front of the unti. I found that the FC door gasket had a 1 -1,1/2 inch warm air gap. I was abel to use a heat gun to help relax the gasket. Unit test good."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23236

Chris B.

Job Details: 09/19/2023

cx comp unit is very loud insp unit found rollers making noise replaced rollers from vs tested unit wroking as desighned; ordrng 2 WPW10314173 (rollers)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/19/2023

"Cx complains that the make noises, inspected unit, ran test mode, no error codes,,test mode cks and works fine.. connections underneath the unit are fine.. water valve and gearcase sound good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Midlothian, VA 23113

Chris B.

Job Details: 09/19/2023

replaced fc door provided to cx by wp

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Washington, DC 20011

Sherwood

Job Details: 09/19/2023

cx complaint leaking from front left. arrived and could not duplicate anything leaking. tried in different cycles. and still no leakis. used clear door no leak still. called TL found service pointer for rail having the potential to open doors during cycle. ordering rail; ordrng 1 W11259785 (rail) and 1 W11259786 (rail)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesterfield, VA 23832

John P.

Job Details: 09/19/2023

Checked unit found noise coming from damper assembly ordering damper assembly.; ordrng 1 W11236851 (Damper)

We serviced a

MAYTAG DISHWASHER

Model WDTA50SAHZ0

Near Dunkirk, MD 20754

Shawn D.

Job Details: 09/19/2023

"cx complaint unit is leaking. inspected unit and confimred is leaking has towels in front and under unit is really wet. checked unit for errors and had f5e1, ran service cycle and had no leaks under unit is a mess. ran unit on normal opps and atfter 20 minutes or so i have water but not seeing where its coming from. finally found drain line has a hole in it. pulled unit out cx brought me vacume i cleane dup under unit and and then replaced drain line put unit back in place and ran uinit and has no more leaks. unit is goood to go; ordrng 1 8269144A (drainhose SDV/S), used 1 8269144A (drain hose SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Chesterfield, VA 23832

John P.

Job Details: 09/19/2023

Replaced filter head tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waynesboro, VA 22980

Eric F.

Job Details: 09/19/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Colonial Heights, VA 23834

John P.

Job Details: 09/19/2023

"CX complaint unit not working checked unit found UI unresponsive and getting proper voltage. Also could see signs of water leaking from valve, quoted CX :W11112662 $376.61 uiW11165546 $69.53 valve"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/19/2023

Cx complaned the units door would fall. Inspected the unit and found the hinges came apart. Installed the right hinge and reassembled the left hinge. Unit needs new hinge; ordrng 1 W11573703 (left hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Waldorf, MD 20602

Shane B.

Job Details: 09/19/2023

cx complaint is the unit going off balance and banging around. cx said it just started suddenly. i pushed basket down by hand. it sunk very easily and bounced several times when i let it go. suspension is worn. i found no saved codes. ran service cycle. unit completed cycle with no other issues. i replaced suspension with preIDed part. calibrated and tested unit again. unit is working as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Baltimore, MD 21206

Alexander D.

Job Details: 09/19/2023

"cx complaint unit dispensing ice slowly. upon arrival cx said she may not need service anymore, it has been working good recently. inspected unit, dispensing fine at this time. noticed a little frost at top of ice chute. ice door is sealing good at this time. advised cx that sometimes the crushed ice may stick to ice door and get in the way of it sealing causing warm air to get in and cause frost or ice clumping and the dispenser may need a few extra seconds to break the ice apart. cx understands. unit is operating as designed at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, VA 20147

Demonte S.

Job Details: 09/19/2023

"Installed the Cam , Belt, Gearcase, Actuator & Motor. Tested the unit. No noise. Unit is working as Designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/19/2023

replaced microwave light tested door open door closed light responding tested while heating light on customer thinks its still dark used flashlight to show the glass isnt clear and darker than older models

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Colonial Heights, VA 23834

John P.

Job Details: 09/19/2023

Found glasses shatter on door ordering door glass ; ordrng 1 W11625039 (Glass assembly) and 1 W11399628 (Oven door glass) and 1 Wpw10310922 (Door vent) and 1 W10761018 (Oven door trim left) and 1 W10761014 (Door trim) and 1 Wpw104223579 (Door handle)

We serviced a

JENN-AIR UNKNOWN

Model JJD3030IL00

Near Lake Monticello, VA 22902

Kyle A.

Job Details: 09/19/2023

Installed front panel and new handle. Unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Essex, MD 21221

Shane M.

Job Details: 09/19/2023

popped thermal fuse. ordering all parts MUST be installed on returned.; ordrng 1 WP3387134 (cycling thermostat) and 1 WP694089 (blower wheel) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (high limit) and 1 279827 (drive motor) and 1 WPW10185982 (timer) and 1 W11050715 (temps switch)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Gettysburg, PA 17325

Drew B.

Job Details: 09/19/2023

cx complaint that unit is not allow unit to start at times and also wont run at times then does run and can work but theirs times it just shuts off as well but the lights are stilll functional. when arrived checked power at wall and block hve the 240 correctlty. unit unit door switch is functional and repsonive in an open closed state.. the heating element is functional and the motor runs and sounds normal for operations. i checked nd ran atime dry for about 13 mins and didnt cut off and verified the element to cycle off and on correclty.. the ui is not recieving the buttons at times when pressed like start and colors etc. after testing will need new console/control and call to rechd. also stopping mid drying saying completed. call to reschd.; ordrng 1 W11626080 (console) and 1 WPW10298258 (mositure harness) and 2 WP3387223 (snesnors)s

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Middle River, MD 21220

Shane M.

Job Details: 09/19/2023

installed timer. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Seaford, DE 19973

Michael E.

Job Details: 09/19/2023

CX complaint: warm in RC and FC. Tested complaint: 45 in RC 4 degrees in FC. RC set at 39 and FC at 0. Abient air temp in house is 80 degrees. House is getting very close to too warm for unit to cool properly. I adjusted the temp settings to make it cooler and went over house ambient temp and how it affects unit with CX. I asked CX to monitor unit over next week and also to pay attention to internal house temp. Unit is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bel Air, MD 21014

Neil H.

Job Details: 09/19/2023

cx complaint the unit making noise found the noise is vibration from the compressor recommend cx put shim under unit in the rear wheel area of unit to raise compressor off the floor unit running and cooling good

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Wilmington, DE 19808

Taylor F.

Job Details: 09/19/2023

"Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the heater to be defective. Replaced heater from VS and unit is now working as designed. Job is complete.; ordrng 1 wp3387747 (element TF VAN STOCK), used 1 wp3387747 (element TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Colonial Heights, VA 23834

John P.

Job Details: 09/19/2023

"Found fell start button non-responsive ordering control ; ordrng 1 279393 (Screw JP/vs) and 1 W11419056 (Control panel), used 1 279393 (Screw JP/vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Laurel, MD 20707

Israel R.

Job Details: 09/19/2023

Installed new RF switch tested. Unit is back to normal operations.

We serviced a

IKEA MICROWAVE

Model IMBS104GSS01

Near Darlington, MD 21034

Neil H.

Job Details: 09/19/2023

replaced the panel unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Laurel, MD 20707

Israel R.

Job Details: 09/19/2023

Installed new gasket and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Petersburg, VA 23803

John P.

Job Details: 09/19/2023

Replace statr button rollers and tensioner tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rockville, MD 20853

Israel R.

Job Details: 09/19/2023

Customer complaint unit is making noises. I tested the unit and ran test 3 and the damper door is very noisy. I tested compressor and ice maker. The only noise i could hear is the diffuser. Ordering new difusser. Customer stated that they will recoerd the noises for us when we come back. Ordering damper. CAll customer when part is available. Send IR.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ0

Near Parkville, MD 21234

Alexander D.

Job Details: 09/19/2023

replaced bake element. tested unit. unit is now working properly. cx paid 120 labor with c/c

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21213

Shane M.

Job Details: 09/19/2023

cx complaint the unit isnt dispensing ice & icemaker only making little bit ice. found bail arm smacking the twizted tray. replaced icemaker. also found icebin where the bin spins is damage causing the icebin to get caught up in dispensing ice. ordering icebin.; ordrng 1 WPW10558424 (icebin)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 09/19/2023

"CX Complaint is the unit timer not cycling. Inspected unit and found unit is operating but not properly, Pulled unit and checked power and found the unit was install improper L1-N 120V L2-N 240V and from L1-L2 120V unit is miswired. Fixed and unit is now working properly and heating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS00

Near Frederick, MD 21703

Ricardo S.

Job Details: 09/19/2023

"Cx complains that the unit not making too much ice, inspected unit, the the frost pattern on the evaporator cks ok, compressor is warm, 1.2 amps, circulation pump and condenser fan motor works fine; ordrng 1 WPW10511923 (thermistor) and 1 W11126268 (harns-pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Abingdon, MD 21009

Alexander D.

Job Details: 09/19/2023

"cx complaint unit leaking from under unit. inspected unit and verified complaint. found washmotor leaking. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Wrightsville, PA 17368

Sal R.

Job Details: 09/19/2023

"CX complai t is that the drain pump will not shut off. I found the unit unplugged . I pluggd unit i and found the lid locked and the drain pum to run. I was able to access the control and removed the pressure hose. I then unplugged the unit and unit unlocked. I attempted to run a test cycle and found the unit to stop and keep the drain pump riunning. I am ordering 1 control (W11627413), 1 drain pump (W11399437)and 1 lower harness (W11643701). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11627413 (control board) and 1 W11399437 (Drain pump) and 1 W11643701 (Lower Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Newport News, VA 23607

Justin W.

Job Details: 09/19/2023

cx complaint water not collecting at bottom. checked unit to find water leaking from sump. found drain hose not closing stop valve properly. replaced sump due to leak from diverter. tested unit working as designed.; ordrng 1 WPW10545278 (drain hose)

We serviced a

MAYTAG COOKTOP

Model MER8800FZ5

Near Elizabethtown, PA 17022

Cody H.

Job Details: 09/19/2023

CX complains unit 'hot surface' indicator light is not coming on for left side of stove top. Unit is within manufacture warranty. Found unit LF and LR are heating up but the indicator light will not come on. When turning other elements on the indicator does come on. Ordering both LF and LR inf switches for use on return as well as control. Office reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10857622 (inf switch LF) and 1 W11594263 (control)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Rockville, VA 23146

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the lower harness tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Falling Waters, WV 25419

Ken M.

Job Details: 09/19/2023

"Valve replaced. Customer is experiencing water pressure issues, unable to retest unit at this time. Customer to determine if issue is resolved when their water pressure returns."

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Williamsburg, VA 23185

Orbie

Job Details: 09/19/2023

"cx complaint unit has hot surface light on. verified complaint. pulled top off unit, unhooked black wire going into RR element, light turned off. ordering switch, also ordering right rear element and left front as a just incase.; ordrng 1 W11171119 (elmnt-surf) and 1 W10857622 (switch-inf) and 1 W10823727 (elmnt-surf)"

We serviced a

KITCHENAID DISHWASHER

Model KUDC03IVWH0

Near Reading, PA 19608

Justin L.

Job Details: 09/19/2023

As per previous visit was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Havre de Grace, MD 21078

Neil H.

Job Details: 09/19/2023

replaced the fc door unit checked good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Williamsport, MD 21795

Ken M.

Job Details: 09/19/2023

Customer complaint is that the door is falling apart. Visual inspection confirmed that the part of the door that holds the glass in place is failing. Unit needs a new door.; ordrng 1 W11247220 (door/mw)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS2

Near White Marsh, MD 21162

Alexander D.

Job Details: 09/19/2023

"cx complaint unit giving f8e4 error. cx said they ran unit one time to test it, than 2days later unit started giving error without even running it. inspected unit and verified complaint. drip tray full of water. found water supply hose is dripping very slowly from back side of elbow, seemed it was loose. added teflon tape to elbow connections. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/19/2023

CX Complaint is the unit flames are to high. Inspected unit and found the flames are to high had to adjust regulator and the vales to get flames to work properly unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Midlothian, VA 23114

Chris B.

Job Details: 09/19/2023

cx comp unit will not cool insp unit conf cx c omp found rc at 69 degrees and fc at 42found evap fans running and thermisters in range and cond fan working found comporessor very hot to touch called tech line spoke with rich stated to replace compressor and possibly evap rich stated orion board prob took a hit during power outage ; ordrng 1 W11592010 (compressor) and 1 W11291123 (evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/19/2023

"CX Complaint is the unit isnt cooling in either section. Inspected unit and found RC not cooling and FC not cooling pulled FC evap cover and found ball of ice on cap tube fans are working and thermistor is reading temp in unit. Unit has a sealed system issue, Ordering Compressor and drier evap parts CBE; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11492867 (RC evap) and 1 W10913906 (coupler)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 09/19/2023

"Cx complained the unit did not start. Inspected the unit and found there was a proper 240vac and the door switch worked. The thermal fuse was open due to a element shorted to ground. Installed new element and thermal fuse and tested and it now starts and eats; ordrng 1 WP3387747 (element) and 1 W10909685 (thermal fuse), used 1 WP3387747 (element), and 1 W10909685 (thermal fuse) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Mechanicsville, VA 23116

Orbie

Job Details: 09/19/2023

"cx complaint unit still not working. replaced control. tested unit. unit fills, pumps and drains. no codes. tested unit in normal mode to verify it'll fill and wash outside of test mode. unit appears to be working as designed. advised cx to monitor unit to verify working condition."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Alexandria, VA 22304

Lloyd B.

Job Details: 09/19/2023

"Cx complained the unit did not cool. Inspected the unit and found that the compressor and fans are running but the temps are close to room temp. Unit needs new compressor, drier and evap. 3 job count. Sealed system tech required; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 WPW10143759 (drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/19/2023

"CX Complaint is the unit isnt cooling in RC. Inspected unit and found the RC evap frosted over, Pulled unit and ohm out thermistors and there reading good, Defrosted evap and found the RC thermistor is in wrong location per whirlpool reseatted thermistor in proper location. Advise CX that this issue could be related to the UI but since thermistor was in wrong location advise CX to keep an eye on unit and if it happens again UI will need to be replaced."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Alexandria, VA 22312

Lloyd B.

Job Details: 09/19/2023

"Cx complained the unit did not cool. Inspected the unit and found that the temp in the rc was 47 degrees and 20 degrees in the freezer. Tech support suggest a sealed system issue. Unit needs new compressor, drier and condensor. 3 job count. Sealed system tech; ordrng 1 W11548259 (condensor) and 1 W11109499 (drier) and 1 W11592010 (compressor) and 1 W11291123 (evap)"

We serviced a

WHIRLPOOL FREEZER

Model WRB329DMBW03

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 09/19/2023

i was able to access unit and replace both left and right slider as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Chesterfield, VA 23832

Chris B.

Job Details: 09/19/2023

cx comp unit leaks from valvce insp unit conf cx comp replaced valve tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL02

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/19/2023

"Customer complaint is that the freezer door is not closing properly after the last visit. Inspection of the door confirmed issue, door is skewed right. Further inspection found that part of the plastic that supports the cross bar and keeps the door straight fractured, allowing the bar to move and causing the door to misalign. Part failed during reassembly, door fought to go back on. Ordering rail set.; ordrng 1 W11668671 (rail set)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Aberdeen, MD 21001

Neil H.

Job Details: 09/19/2023

cx complaint unit leaking found the inlet cap was loose i tighten the cap and tested d/w 4 times after and no leaking found told cx to use unit and see if and other issues but unit checked good now.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Bernard M.

Job Details: 09/19/2023

"Cx complaint unit makes noise and isn't agitating. After several attempts, entered diag and found no error codes. Ran test and when attempting to agitate, unit made sqealing noise and didn't move. Inspected underneath and found gear case leaking oil, splutch nut dropped from drive shaft locking splutch to shiled, preventing agitation. also found washplate seized to drive shaft. Ordering parts and 2 call count for gear case repair, once available, contact cx to reschedule; ordrng 1 W11481116 (control) and 1 W10752187 (washplate screw) and 1 W10752283 (washplate) and 1 W11551646 (spanner nut) and 1 W11449840 (gear case) and 1 WPW10550173 (shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Bel Air, MD 21015

Neil H.

Job Details: 09/19/2023

cx complaint the rc gasket started coming out i just pushed it back in and is sealing and checked good.

We serviced a

AMANA REFRIGERATOR

Model ABB1922FEW

Near Vienna, VA 22182

Simon

Job Details: 09/19/2023

"CX complaints refrigrator top part not cooling .Inspected unit and replaced thermistor freezer section .CX wiil wait wait for temp check,unit good to go.SZ"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newport News, VA 23608

Orbie

Job Details: 09/19/2023

"cx complaint unit still not working. checked unit, replaced lid latch due to finding damaged piece to old one in basket, checked drain pump J6 pin 3 to pin 6 open line. went directly to drain pump, 19.5ohm. continuity between blue at pump to blue at control, no continuity between black/white from pump to control. unit needs lower harness to complete repair. called office to reschedule. scheduled for 9/21/23; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS01

Near Potomac Falls, VA 20165

Richard B.

Job Details: 09/19/2023

"Wrong control ordered , Control that was ordered is a dispenser and not a control , Ordering control, RB; ordrng 1 W11524806 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Seven Valleys, PA 17360

Sal R.

Job Details: 09/19/2023

"CX complaint is that the unti is making a small squeeking sound . I found that sound appears to be coming from the right side rear roller support. I also found small fraying of tghe belt. I am ordering 1 dryer repair kit (4392065). Once the part is avalible, please haev somoen form teh office call to set a return date.; ordrng 1 4392065 (dryer repair kit)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairfax Station, VA 22039

Jason A.

Job Details: 09/19/2023

CX complaint DRYER not working. Found belt snapped & rollers & idler not turning. Installed belt. Advised CX to run 1/2 loads until parts are all replaced > JJ; ordrng 1 4392065 (dryer repair kit incl belt rollers idler)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LM00

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/19/2023

"CX complaint mw door is detached.Inspected unit, found outer door separated from inner door on left bottom corner. Removed oute door, adjusted to brackets and properly reinstalled part. Unit good to go."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mineral, VA 23117

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the power cord and clip went to test once drain kicked on loud pop was heard black mark on the board. removed and replaced the drain pump reordering the control board assy; ordrng 1 W11419051 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Hyattsville, MD 20785

Davonte

Job Details: 09/19/2023

"cx comp,lained unit isnt making ice , confirmed cx complaint. ran IM diag test got error code e2 motor lost postion. ran fill test, water filled into im aker, but when running harvest test unit didnt harvest. unit will need new IM. IM on special order; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW2

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/19/2023

Cx complaint is that the unit is making a noise when running. Upon arrival I found that the noise is being caused by the condensor vibrating against the bottom of the unit. i was able to apply sound dampening meterial to key places to minimize the noise. I was unable to eleiminate the noise completey due to being unable to access the middle portion of the condensor. Unit is functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Harrisburg, PA 17111

Cody H.

Job Details: 09/19/2023

"CX complains unit takes multiple cycles to dry due to no heat. CX is without warranty, cx quoted for service fee to which they agreed. Unit has some blemishes on front panel and user interface prior to service. FOund unit element had failed and will need replaced for repair. Quoted cx for repair with new element to which they agreed. Was able to replace element with pre i.d part, retested unit and unit now heats and works as designed. CX paid with check in full. No further work needed. CX email confirmed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Aspers, PA 17304

Drew B.

Job Details: 09/19/2023

replaced both parts tested full ioperations and powers on and washes checks good.

We serviced a

JENN-AIR RANGE

Model JGRP436HM01

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/19/2023

"CX complaint center front burner not lightng properly.Tested burner, confirmed delay on lighting and gas odor. Found igniter sparking toward the base and failing to ignite. Replaced burner head using pre id, but the lighting didn't improve. Ordering center front igniter W11580024. Return visit 9/26/23; ordrng 1 W11580024 (center front igniter)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Sterling, VA 20164

Richard B.

Job Details: 09/19/2023

"CX complant. Glass shattered. Inspected unit and found door has been moved to model house to fix. Replaced inner dore glass , Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVWX700XW1

Near Timonium, MD 21093

Marc M.

Job Details: 09/19/2023

no parts. ordered correct part per ipl. contacted office and had cx scheduled for tomorrow 9/20.; ordrng 1 WPW10006355 (actuator)

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Richmond, VA 23234

Chris B.

Job Details: 09/19/2023

cx comp when set to hot water unit will randomly stop ran unit threw maul test modes unit worked as desighned found foe3 overload code f8e1long fill code f2e1 ui stuck button cleared codes tested all valves and all valves flow as desighned when in test51 unit will just stop power off did get unit to go threw test 51 after trying 4 times unit did go threw diag but f2e1 came back unit will need UI to complete repair; ordrng 1 W10858298 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Timonium, MD 21093

Marc M.

Job Details: 09/19/2023

cx complaint unit developing ice ion bottom of fc and dripping into the rc. checked and found retrun vents are clear of any ice or frost. did find small gaps between the liner and cabinet. would recommend sealing cabinet to liner to reduce moisture developing in either compartment. also ordering heater probe to add heat to drain tube area and prevent drip pan from freezing over. fc was packed full and cx has been notified that he is to remove the food upon receiving the call ahead for service so that the technician can access the neccessary components.; ordrng 1 W10841140 (adhesive) and 1 W11611126 (heat probe) and 1 WP2315539 (motor-evap)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Millersville, MD 21108

Emmanuel R.

Job Details: 09/19/2023

Replaced rh rail for lower drawer and tested unit. Unit is now working properly.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Middle River, MD 21220

Alexander D.

Job Details: 09/19/2023

replaced evap fan. tested unit. unit is now working properly

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Mechanicsville, VA 23116

Orbie

Job Details: 09/19/2023

"cx complaint unit leaking water and also having trouble spinning water out of clothes. checked unit found F0E2. ran water in test 001 until it filled drum half way. drained drum in test 4. no water on floor at this time. put unit in test 12. again, no issues. put unit into normal and started cycle, no leaks after 15 min of washing. advised cx to monitor unit and to take picture/video of issue if it does come back. also advised cx to mount drain hose somehow as I was unable to secure hose."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hampton, VA 23669

Carl A.

Job Details: 09/19/2023

"cx complaint of unit not turnig on,checked unit to find shaft on timer stripped and knob broken called techline spoke with Leon to get unit doumented ordering parts needed for repeairs; ordrng 1 W11685947 (TIMER) and 1 W11675852 (Timer Knob)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Red Lion, PA 17356

Sal R.

Job Details: 09/19/2023

CX complaint was that the unit would not clean dishes. I found that the unit had a 4-3 error code . I cleared teh code and ran a test cycle. I found no movement form the motor assm. I was able to access and replace the sump & motor. i then tested unit again and found it to be opperating as designed. UNitn test good.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20011

Samuel R.

Job Details: 09/19/2023

cx complaint unit is displaying f3e2.inspected unt and could confirm cx complaint.ran service test and unit would turn off.once i got unit to turn back on ran pressure sensor test and read properly.blew into hose and it clear no pinches.unit needs a new control W11624938 special order; ordrng 1 W11624938 (control)

We serviced a

MAYTAG DISHWASHER

Model MGD7230HW1

Near York, PA 17402

Sal R.

Job Details: 09/19/2023

"CX complaint is that the unit is not heating on a sensing cycel and that the unit is making a loud scratching sound during opperation. I found that the unit had a stored F3E2 error code. I am ordering 1 sensor (WPW10298258) . I also found that the rear felt is off of the drum causing metal on metal sound when in opperation. I found no issues with the bulk head. I am ordering 1 drum (W10545923). Drum is covered under 10 limited warranty. I have informe CX that the drum will direct ship to home due to size. CX will insepect new drum and call office once it arrives . I collected $140.81 fro service , part, shipping, and taxes. CX owes $120.00 for labor chaeges once repair is completed.; ordrng 1 W10545923 (drum) and 1 WPW10298258 (sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Corapeake, NC 27926

Branden R.

Job Details: 09/19/2023

came out and replaced all parts needed for repair tested wirth load unit running as designed

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