We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 06/07/2022
Unable to locate the unit 2nd attempt; saved tckt
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Selbyville, DE 19945
Michael E.
Job Details: 06/07/2022
"CX complaint: no cold water. Tested and verified complaint. I found the cold inlet is activating but not opening. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/07/2022
complaitn is the nameplate being damaged. confiremd complaint. the stainless outer part of the plate is missing leaving just a white plastic rectangle. replaced nameplate with preIDed part. unit now looks as designed.
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival noticed handle tad too long, tried moving mounting bolts so handle can seat to panel, panel will have two holes if mounting screws are moved. spoke with senior tech was advised to order panel and handle to complete repair.; ordrng 1 W11131696 (stainlesspanel) and 1 W11133736 (handle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit detergent dispenser is not locking closed. found faulty latch. replaced dispenser. tested. checked for leaks. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/07/2022
complaitn is the nameplate being damaged. confiremd complaint. the stainless outer part of the plate is missing leaving just a white plastic rectangle. replaced nameplate with preIDed part. unit now looks as designed.
We serviced a
WHIRLPOOL RANGE
Model JGD3536WS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/07/2022
Customer complaint unit is smells like gas is leaking. I found the unit is leaking from the manifold. The manifold was as tight as possible and still leeaking. I added yellow gas teflon and tested. Unit is now tight and not leaking. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit detergent dispenser is not locking closed. found faulty latch. replaced dispenser. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"complaint is a rattling noise. confirmed complaint. noise starts as soon as cycle start and is coming from lower left. i inspected blower wheel and found lint build up, coins/debry and a knotted piece of shose lace wrapped around the blower wheel. once all debry was clear the unit ran quietly. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 06/07/2022
Unable to locate the unit 2nd attempt; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after the fill, the unit would shut off and quit working. Unplugged all the sensors and it still shut off when going to drain. Pulled the unit out and discovered a kink in the drain line. Removed the line and let water drain into a bowl and the operated as designed, filling and recirculating water without shutting off. Cut the bad part out of the drain line. Waited for the first batch to drop. Job complete"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"complaint is a rattling noise. confirmed complaint. noise starts as soon as cycle start and is coming from lower left. i inspected blower wheel and found lint build up, coins/debry and a knotted piece of shose lace wrapped around the blower wheel. once all debry was clear the unit ran quietly. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL RANGE
Model JGD3536WS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/07/2022
Customer complaint unit is smells like gas is leaking. I found the unit is leaking from the manifold. The manifold was as tight as possible and still leeaking. I added yellow gas teflon and tested. Unit is now tight and not leaking. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after the fill, the unit would shut off and quit working. Unplugged all the sensors and it still shut off when going to drain. Pulled the unit out and discovered a kink in the drain line. Removed the line and let water drain into a bowl and the operated as designed, filling and recirculating water without shutting off. Cut the bad part out of the drain line. Waited for the first batch to drop. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
cx complaint is poor cooling in fridge section and ice build up on evap. cx said he removed evap cover in fridge section and found ice build up in the upper right corner and no where else on evap. when i arrived i saw no ice build up on evap cover. 7733827465. quoted cx for repair. they paid service call and are going to find purchase reciept and contact office about repair.; ordrng 1 W11395558 (evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70CVSS2
Near Arlington, VA 22207
Eric W.
Job Details: 06/07/2022
cx complant of unit leaking tested unit could not find a leak after 30 min cx will watch unit
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival unit was not installed, cabinet does not have drain hose access, advised cx to have unit installed by installers."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
cx complaint is poor cooling in fridge section and ice build up on evap. cx said he removed evap cover in fridge section and found ice build up in the upper right corner and no where else on evap. when i arrived i saw no ice build up on evap cover. 7733827465. quoted cx for repair. they paid service call and are going to find purchase reciept and contact office about repair.; ordrng 1 W11395558 (evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70CVSS2
Near Arlington, VA 22207
Eric W.
Job Details: 06/07/2022
cx complant of unit leaking tested unit could not find a leak after 30 min cx will watch unit
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival unit was not installed, cabinet does not have drain hose access, advised cx to have unit installed by installers."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
installed new user interface due to old one being burnt out. job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Burke, VA 22015
Lloyd B.
Job Details: 06/07/2022
Cx complained the unit did not operate correctly. Installed new capacitor and actuator and tested and it now locks and begins a cycle. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Alexander W.
Job Details: 06/07/2022
FC door is damaged please re-order door; ordrng 1 w11561286 (FC door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
installed new user interface due to old one being burnt out. job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Burke, VA 22015
Lloyd B.
Job Details: 06/07/2022
Cx complained the unit did not operate correctly. Installed new capacitor and actuator and tested and it now locks and begins a cycle. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Alexander W.
Job Details: 06/07/2022
FC door is damaged please re-order door; ordrng 1 w11561286 (FC door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/07/2022
"arrived and went over out of warranty pricing with cx and advised them there unit does not have any entitlements to for any additional coverage. cx declined service at this time, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that there Dishes are greasy after every wash. Ran Service Diagnostics on the unit. No Error Codes. Cx isn't using rinse aid. Advised that the cx use Rinse Aid. Also advised that the cx cleans Filter. Filter has mold in it and has never been cleaned. Cx will need to start a cleaning cycle on the unit. Tested the unit. Unit is as Designed. ( This is the one and only use and Care call. )
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22102
Jason A.
Job Details: 06/07/2022
CX complaint DRYER leaves black marks on fabrics. Replaced drum & rollers. Test dryer heats. CX will run a load of cleaning rags to check for marks > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/07/2022
"arrived and went over out of warranty pricing with cx and advised them there unit does not have any entitlements to for any additional coverage. cx declined service at this time, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that there Dishes are greasy after every wash. Ran Service Diagnostics on the unit. No Error Codes. Cx isn't using rinse aid. Advised that the cx use Rinse Aid. Also advised that the cx cleans Filter. Filter has mold in it and has never been cleaned. Cx will need to start a cleaning cycle on the unit. Tested the unit. Unit is as Designed. ( This is the one and only use and Care call. )
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22102
Jason A.
Job Details: 06/07/2022
CX complaint DRYER leaves black marks on fabrics. Replaced drum & rollers. Test dryer heats. CX will run a load of cleaning rags to check for marks > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW2
Near North East, MD 21901
Milton J.
Job Details: 06/07/2022
"CX complaint unit stops cooling for a couple days and then starts again. Unit currently cooling as should for daignosis. Pulled resistance readings on thermistors from control connectors which where RC-13.8k and FC-88k. Called and discussed with MR the data and jazz board which can cause issue but hard to accurately diagnose with unit currently cooling as should. Recommended to replace Control, Control Harness and Evap Harness. -MJrob; ordrng 1 WPW10503278 (Control) and 1 WPW10216622 (Control Harness) and 1 W11260592 (Evap Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampstead, MD 21074
Sal R.
Job Details: 06/07/2022
CX complai t is that the the unit is not producing ice. I was able to open the FC and found the icemaker tray hanging and the icebin to be filled with ice that poured drirectly into the bin due to missing the hanging tray. I am ordering 1 icemaker (W10873791). I have set a return date for 6/9; ordrng 1 W10873791 (icemaker 55 @Tribs)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20194
Richard B.
Job Details: 06/07/2022
"CX complant, Machine takes a long time to fill and cuts off. Inspected unit and found long fill no fill error code , Tested valves on cold fill as well as hot fill and machine fills fine. Checked pressure sensor hose and its clear , CX stated they are using two pods and i think the machine is getting soap in pressure dome giving false signal , Advised cx to cut back to one pod. If cx calls back , order control as well as fill valve, and two tech to pull stack from closet, RB CX paying 120 service call. RB; ordrng 1 W11222849 (valve 113.23) and 1 11481725 (control 211.10)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Shenandoah Junction, WV 25442
Danny R.
Job Details: 06/07/2022
no one here called offcie waited 10 cx canclled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampstead, MD 21074
Sal R.
Job Details: 06/07/2022
CX complai t is that the the unit is not producing ice. I was able to open the FC and found the icemaker tray hanging and the icebin to be filled with ice that poured drirectly into the bin due to missing the hanging tray. I am ordering 1 icemaker (W10873791). I have set a return date for 6/9; ordrng 1 W10873791 (icemaker 55 @Tribs)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20194
Richard B.
Job Details: 06/07/2022
"CX complant, Machine takes a long time to fill and cuts off. Inspected unit and found long fill no fill error code , Tested valves on cold fill as well as hot fill and machine fills fine. Checked pressure sensor hose and its clear , CX stated they are using two pods and i think the machine is getting soap in pressure dome giving false signal , Advised cx to cut back to one pod. If cx calls back , order control as well as fill valve, and two tech to pull stack from closet, RB CX paying 120 service call. RB; ordrng 1 W11222849 (valve 113.23) and 1 11481725 (control 211.10)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW2
Near North East, MD 21901
Milton J.
Job Details: 06/07/2022
"CX complaint unit stops cooling for a couple days and then starts again. Unit currently cooling as should for daignosis. Pulled resistance readings on thermistors from control connectors which where RC-13.8k and FC-88k. Called and discussed with MR the data and jazz board which can cause issue but hard to accurately diagnose with unit currently cooling as should. Recommended to replace Control, Control Harness and Evap Harness. -MJrob; ordrng 1 WPW10503278 (Control) and 1 WPW10216622 (Control Harness) and 1 W11260592 (Evap Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2673BEW10
Near Newville, PA 17241
Andrew S.
Job Details: 06/07/2022
Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the lights were on but no fans or the compressor were running. I entered into diag mode and found the unit would not respond when running test 3. I then removed the back cover and found that the compressor ohmed out at 7.2 x2 and 12.8 ohms. I also found tht the start device was not showing any damage. I then plugged the unit back in and immediately the fans and compressor came on. I then verified that the unit was developing a frost pattern and cooling. Unit is now functioning as intended. I informed the cx that the unit is now working but to watch it and call back if it has anymore issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/07/2022
replaced apart tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Shenandoah Junction, WV 25442
Danny R.
Job Details: 06/07/2022
no one here called offcie waited 10 cx canclled
We serviced a
MAYTAG REFRIGERATOR
Model MFT2673BEW10
Near Newville, PA 17241
Andrew S.
Job Details: 06/07/2022
Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the lights were on but no fans or the compressor were running. I entered into diag mode and found the unit would not respond when running test 3. I then removed the back cover and found that the compressor ohmed out at 7.2 x2 and 12.8 ohms. I also found tht the start device was not showing any damage. I then plugged the unit back in and immediately the fans and compressor came on. I then verified that the unit was developing a frost pattern and cooling. Unit is now functioning as intended. I informed the cx that the unit is now working but to watch it and call back if it has anymore issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/07/2022
replaced apart tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boonsboro, MD 21713
Danny R.
Job Details: 06/07/2022
cx didnt have pop and i didnt have internet to check when she calls back send ui and main coontrol the ui is dead; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leesburg, VA 20176
Richard B.
Job Details: 06/07/2022
"CX complant, Washer starts by itself and tub fills. Prior diagnosis found fstuck key error code After cycling power error code returned, Replaced console and synched console to control , Machine working as designed after calibration cycle. Advised CX buttons are as senesitive as a cell phone and cant be pushed but just touched gently. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/07/2022
"cx complaint unit not cooling,checked unit to find noise buzzing from compressor ,found compressor locked up and ohmed out read open on windings; ordrng 1 W11574734 (Compressor) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 ( 8 Nk Al 00 (capillary Tube To Evaporator - Cut/splice On Aluminum Portion Of Old)s and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Val)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boonsboro, MD 21713
Danny R.
Job Details: 06/07/2022
cx didnt have pop and i didnt have internet to check when she calls back send ui and main coontrol the ui is dead; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leesburg, VA 20176
Richard B.
Job Details: 06/07/2022
"CX complant, Washer starts by itself and tub fills. Prior diagnosis found fstuck key error code After cycling power error code returned, Replaced console and synched console to control , Machine working as designed after calibration cycle. Advised CX buttons are as senesitive as a cell phone and cant be pushed but just touched gently. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/07/2022
"cx complaint unit not cooling,checked unit to find noise buzzing from compressor ,found compressor locked up and ohmed out read open on windings; ordrng 1 W11574734 (Compressor) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 ( 8 Nk Al 00 (capillary Tube To Evaporator - Cut/splice On Aluminum Portion Of Old)s and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Val)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ranson, WV 25438
Danny R.
Job Details: 06/07/2022
"i got here and checked unit for last cycle run it had only had sensor wash on and heat dry not hi temp wash , sani rinse and extred heated dry on when checked last cycyle run . checked diag and unit doesnt have erro codes either unit passed diag cx had dished here most are plactic which doesnt dry well per wp tech line . found no erro codes and lots of soap build up in unit . per tech line unit take to loong to get hot water and in rinse only risnse on cold water and doesnt have hot work . said unit should be run on hi temo wash . sani rinse and extended hi temp dry . same s code as before spoke to andrew at tech line nothing is wrong with unit cx water gets cold fast and takes long time to heat to 120 or hoter ."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/07/2022
came out to replace parts ordered. replaced pump first to test unit. unit fillede and just sat. sum p would not kick on. went to replace other parfs and inner door is damaged. did not install other parts as cx said ikts been 6 months since unit was down and shes calling to try to get unit replaced due to issues and down time. will bring parts back if repair goes through. also ordered control per codes in unit. unit showed F6E4 float switch open code new pump had a piece of plug at motor broke but plug was tight and in place. unit just fills and sits. as soon as parts are in office will schedule.; ordrng 1 W10908291 (Inner Door) and 1 WPW10591570 (Sump and Motor) and 1 W11225084 (Control) and 1 WPW10195039 (Float Switch)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Salisbury, MD 21804
Alexander W.
Job Details: 06/07/2022
"CX stated unit not making ice at all, inspected tested and verified cx complaint found inlet valve is defective and filter head defective ordering both cannot resched at this time due to zone; ordrng 1 WPW10420083 (valve) and 1 W11346623 (filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ranson, WV 25438
Danny R.
Job Details: 06/07/2022
"i got here and checked unit for last cycle run it had only had sensor wash on and heat dry not hi temp wash , sani rinse and extred heated dry on when checked last cycyle run . checked diag and unit doesnt have erro codes either unit passed diag cx had dished here most are plactic which doesnt dry well per wp tech line . found no erro codes and lots of soap build up in unit . per tech line unit take to loong to get hot water and in rinse only risnse on cold water and doesnt have hot work . said unit should be run on hi temo wash . sani rinse and extended hi temp dry . same s code as before spoke to andrew at tech line nothing is wrong with unit cx water gets cold fast and takes long time to heat to 120 or hoter ."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/07/2022
came out to replace parts ordered. replaced pump first to test unit. unit fillede and just sat. sum p would not kick on. went to replace other parfs and inner door is damaged. did not install other parts as cx said ikts been 6 months since unit was down and shes calling to try to get unit replaced due to issues and down time. will bring parts back if repair goes through. also ordered control per codes in unit. unit showed F6E4 float switch open code new pump had a piece of plug at motor broke but plug was tight and in place. unit just fills and sits. as soon as parts are in office will schedule.; ordrng 1 W10908291 (Inner Door) and 1 WPW10591570 (Sump and Motor) and 1 W11225084 (Control) and 1 WPW10195039 (Float Switch)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Salisbury, MD 21804
Alexander W.
Job Details: 06/07/2022
"CX stated unit not making ice at all, inspected tested and verified cx complaint found inlet valve is defective and filter head defective ordering both cannot resched at this time due to zone; ordrng 1 WPW10420083 (valve) and 1 W11346623 (filter head)"
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWS1
Near Lititz, PA 17543
Justin L.
Job Details: 06/07/2022
cx thought they had a warranty on unit. after providing model and serial and informing them it was 7 years old and there was no longer entitlements cx decided to cancel the call at the door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chester, VA 23831
Chris B.
Job Details: 06/07/2022
replaced fitting and seated door gasket unit working as desighned no leaks
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Alexandria, VA 22312
Lloyd B.
Job Details: 06/07/2022
Called cx so i could get past the gate and he says he lives in FL and will call wp
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWS1
Near Lititz, PA 17543
Justin L.
Job Details: 06/07/2022
cx thought they had a warranty on unit. after providing model and serial and informing them it was 7 years old and there was no longer entitlements cx decided to cancel the call at the door
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/07/2022
replaced latch but found control shorted so also need new control; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Alexandria, VA 22312
Lloyd B.
Job Details: 06/07/2022
Called cx so i could get past the gate and he says he lives in FL and will call wp
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Monrovia, MD 21770
Ricky E.
Job Details: 06/07/2022
ck fnd units wash plate is warped and generates a noise when washing.. no stored errors and the unit passes calibration.. need parts...; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chester, VA 23831
Chris B.
Job Details: 06/07/2022
replaced fitting and seated door gasket unit working as desighned no leaks
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Shane B.
Job Details: 06/07/2022
installed all ordered parts and cleared ice form freezer evap. restored power and unit began cooling. set unit to recomended temps. advised cx give it 48 hours to get to correct temp. unit is workign as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Monrovia, MD 21770
Ricky E.
Job Details: 06/07/2022
ck fnd units wash plate is warped and generates a noise when washing.. no stored errors and the unit passes calibration.. need parts...; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/07/2022
"installed harness thermistor and clip on evap and replaced control box per previous, tested all ops ok"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Shane B.
Job Details: 06/07/2022
installed all ordered parts and cleared ice form freezer evap. restored power and unit began cooling. set unit to recomended temps. advised cx give it 48 hours to get to correct temp. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Littlestown, PA 17340
Marc M.
Job Details: 06/07/2022
cx complaint unit still over cooling in fc. cx stated that the thermometer he has been using has been averaging around 14-16 degrees. upon arrival the cx thermometer showed -6. checked temp using itmes in FC and a thermal coupler. found temps on FC items in the range of -8 to -10 degrees. contacted techline again to document and techline determined unit will be sent to product review. cx will be contacted within 2-3 buisiness days. sr7733300869
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/07/2022
replaced latch but found control shorted so also need new control; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/07/2022
"cx complaint of unit not filling,checked unit to find the following error code F8E1 found that the vales engaing but not opening,also board doing strange things ordering parts needed for repairs; ordrng 1 W11513255 (Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Littlestown, PA 17340
Marc M.
Job Details: 06/07/2022
cx complaint unit still over cooling in fc. cx stated that the thermometer he has been using has been averaging around 14-16 degrees. upon arrival the cx thermometer showed -6. checked temp using itmes in FC and a thermal coupler. found temps on FC items in the range of -8 to -10 degrees. contacted techline again to document and techline determined unit will be sent to product review. cx will be contacted within 2-3 buisiness days. sr7733300869
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/07/2022
"installed harness thermistor and clip on evap and replaced control box per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/07/2022
"cx complaint of unit not filling,checked unit to find the following error code F8E1 found that the vales engaing but not opening,also board doing strange things ordering parts needed for repairs; ordrng 1 W11513255 (Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Drew B.
Job Details: 06/07/2022
"removed evap, compressor dryer , installed new pan, harness, and foudn ui is correct pn but gray ui not black reordered and pulled vaccum and filled 6.0z of 134a and watched evap get full frost pattern cooling should be functional in 24 hours of temp call to reschd with the deli ui and verify its black; ordrng 1 WPW10769076 (deli ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Petersburg, VA 23803
Chris B.
Job Details: 06/07/2022
cx complaint unit has dent in front panel ordering front ss panel; ordrng 1 W10274902 (ss front panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Courtland, VA 23837
Zachery R.
Job Details: 06/07/2022
"installed trackstops, tested, top rack is sliding freely as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Drew B.
Job Details: 06/07/2022
"removed evap, compressor dryer , installed new pan, harness, and foudn ui is correct pn but gray ui not black reordered and pulled vaccum and filled 6.0z of 134a and watched evap get full frost pattern cooling should be functional in 24 hours of temp call to reschd with the deli ui and verify its black; ordrng 1 WPW10769076 (deli ui)"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/07/2022
BRAND NEW BUILD HOME CX complaint about shelf wood is chipped confirmed ordering shelf less than 30 days cosmetic issue; ordrng 1 W11359429 (upper shelf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Courtland, VA 23837
Zachery R.
Job Details: 06/07/2022
"installed trackstops, tested, top rack is sliding freely as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Herndon, VA 20171
Richard B.
Job Details: 06/07/2022
"CX complant , No ice, Prior diafnosis found unit needs control , Installed control kit and cycled power, Advised CX may take 24 hrs to produce ice. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Petersburg, VA 23803
Chris B.
Job Details: 06/07/2022
cx complaint unit has dent in front panel ordering front ss panel; ordrng 1 W10274902 (ss front panel)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaint unit not illuminating checked wires on UI and found all seated, retested ui still not illuminating, ordering UI.; ordrng 1 W11583883 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Herndon, VA 20171
Richard B.
Job Details: 06/07/2022
"CX complant , No ice, Prior diafnosis found unit needs control , Installed control kit and cycled power, Advised CX may take 24 hrs to produce ice. RB"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/07/2022
BRAND NEW BUILD HOME CX complaint about shelf wood is chipped confirmed ordering shelf less than 30 days cosmetic issue; ordrng 1 W11359429 (upper shelf)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaint unit not illuminating checked wires on UI and found all seated, retested ui still not illuminating, ordering UI.; ordrng 1 W11583883 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/07/2022
customer stated noise from the fridge area but has had unit away from wall taped up power cord tag and pushed in customer finding water on fridge gasket and iced on top inside door removed crisper drawer found large ice build up below in fridge checked valve found valve leaking water into fridge area ordering valve; ordrng 1 WPW10312696 (inlet valve)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/07/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaint unit not drying dishes check unit found why you're not seated on element, seated wire tested working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/07/2022
customer stated noise from the fridge area but has had unit away from wall taped up power cord tag and pushed in customer finding water on fridge gasket and iced on top inside door removed crisper drawer found large ice build up below in fridge checked valve found valve leaking water into fridge area ordering valve; ordrng 1 WPW10312696 (inlet valve)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/07/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaint unit not drying dishes check unit found why you're not seated on element, seated wire tested working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/07/2022
Installed Belt. Tested the unit. Still Dryer Drum will not rotate. Checked Thermal Fuse. I'm getting 0.0 Ohms. Installed new Thermal Fuse. Tested the unit. Still Drum will not start only on Normal sittings. Called Whirlpool Techline Ref # 7733830248. No Model / Serial in the system. New Console will not save Model / Serial. Put old User Interface in. Tested the unit. Drum is now working as Designed. ; used 2 W10909685 ( Whirlpool Dryer Thermal Fuse) from stock
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
CX complaint DRYER turns off before load is dry. Same load in timed dry gets dry. This issue was not fwd to VIA. CX specifically explained to customer service the issue. Test moisture sensor feedback in diagnotic. No change in value when wet towel placed across sensor. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 WPW10298258 (moisture sensor harns) and 1 WP8557403 (thrmst-fix hi limit) and 1 280148 (Thermal cutoff)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaints frosting in freezer compartment and fresh food compartment, checked unit found gasket not sealing around doors adjusted doors and plastic washer bushings on hinges to allow doors to seal to the cabinet unit now sealing and no longer allowing air to enter unit.."
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/07/2022
Installed Belt. Tested the unit. Still Dryer Drum will not rotate. Checked Thermal Fuse. I'm getting 0.0 Ohms. Installed new Thermal Fuse. Tested the unit. Still Drum will not start only on Normal sittings. Called Whirlpool Techline Ref # 7733830248. No Model / Serial in the system. New Console will not save Model / Serial. Put old User Interface in. Tested the unit. Drum is now working as Designed. ; used 2 W10909685 ( Whirlpool Dryer Thermal Fuse) from stock
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
CX complaint DRYER turns off before load is dry. Same load in timed dry gets dry. This issue was not fwd to VIA. CX specifically explained to customer service the issue. Test moisture sensor feedback in diagnotic. No change in value when wet towel placed across sensor. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 WPW10298258 (moisture sensor harns) and 1 WP8557403 (thrmst-fix hi limit) and 1 280148 (Thermal cutoff)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesterfield, VA 23838
John P.
Job Details: 06/07/2022
"CX complaints frosting in freezer compartment and fresh food compartment, checked unit found gasket not sealing around doors adjusted doors and plastic washer bushings on hinges to allow doors to seal to the cabinet unit now sealing and no longer allowing air to enter unit.."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Richard B.
Job Details: 06/07/2022
"Arrived at door and told CX there would be another service call of 120 with addition to second tech fee alsong with parts and tax + labor due to being two months has passed. Told CX they sometimes make exceptions if it is 35 days but not two months , CX is calling company , Tried explaining to me how unprofessional it is , I told her i am just a field tech and dont mandate Co. policy , RB."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details: 06/07/2022
Cx complaint that the unit is leaking from the RC. I inspected the unit and confirmed the complaint. I found the drain tube from the RC clogged. I attempted to unclog it with a steamer and a 1/4 in plastic tube. It began to flow a little but never sufficient enough. I seen no debris come out of the tube. I called techline and they deemed it unrepairable saying the tube may be kinked or pinched in the cabinet. The cx will call their service company. sr7733820914