Service History 167 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Baltimore, MD 21236

Eric W.

Job Details: 02/14/2023

installedn ew compressor and dryer filled unit and now unit starting to cool

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Aldie, VA 20105

Richard B.

Job Details: 02/14/2023

"CX complant. LR LR burner dosent ignite. Spark path from LR igniter dosent reach burner cap due to igniter being defective, Ordering orriface igniter. further work needed, RB; ordrng 1 W11507531 (igniter)"

We serviced a

MAYTAG FREEZER

Model MZF34X20DW03

Near Milford Mill, MD 21244

Shane M.

Job Details: 02/14/2023

cx complaint the unit freezing up back cover. found back lines to compressor completely frozen up. sdpics. COMPRESSOR issues. 10yr coverage on compressor. gave cx a quote $705.25 WPW10143759 W10750851 2ct.

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH3

Near Fairfax, VA 22032

Lloyd B.

Job Details: 02/14/2023

Cx complained the unit would not start at times. Inspected the unit and could not duplicate the problem and the cx does not want to contrinue service. Job complete; ordrng 1 W10620451 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Millville, DE 19967

Michael E.

Job Details: 02/14/2023

Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Silver Spring, MD 20906

Andrew H.

Job Details: 02/14/2023

cx complaint is the unit is not cooling. i found the evap is still completely frosted over. i started to steamm the evap. and when i pulled unit out i noticed live roaches coming from under the unit. i advise cx that the unit can not be worked on at this time and the cx will need to have a exterminator come out and exterminate the area. and we are unable to replace the control at this time because the new part my fail again due to roaches getting into the new part. control was sent to cx. im leaving control here for next visit.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/14/2023

"Per previous tech I was able to access and repalce the cap, shifter and splutch. i then tested the unit and found that it is now functionong as intended. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDT01

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 02/14/2023

"cx complaint unit freeezes food when set on recomended so sets unit to 1 snow flake and fridge is fine but freezer is to warm. inspected unit and freezer is at 28 degrees fridge 40. ball of ice on the evapoator line sign of a low charge, amp draw is .5 freon is getting low. ordering evaporator compresor and dryer for return all parts looks to be instock. return needs to be a 3 count job s.s. tech only; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 w10913906 (coupler) and 1 w10143759 (uv drier) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Aylett, VA 23009

Thomas B.

Job Details: 02/14/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, and belt tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1148XTPQ

Near Richmond, VA 23235

Joseph D.

Job Details: 02/14/2023

Unit with failed gasket and water temperature errors at erratic times must replace gasket and control board. Door switch tests good; ordrng 1 DU1148XTPQ (Cntrl) and 1 W10542314 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW08

Near Alexandria, VA 22306

Justin S.

Job Details: 02/14/2023

this unit has already been destroyed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJZ00

Near Charlottesville, VA 22902

Danny R.

Job Details: 02/14/2023

cx stated door dont sit right gap found door switched and not seated right looks wharped coulkd be door or hindge will order both; ordrng 1 W11374241 (door) and 2 WP487576 (spacer)s and 1 W11191773 (top hindge) and 2 WP489467 (washer)s and 1 W11173998 (center hindge) and 1 W11580021 (bottome hinsge)

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/14/2023

CX complaint about unit getting F9E1 long drain error confirmed error tested operation found that pump will work sometimes confirmed proper power from control replaced drain pump with preid tested & working properly COLLECTED PAYMENT THRU APP

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Saluda, VA 23149

Lucas R.

Job Details: 02/14/2023

"cx complaint excessive vibration, clothes wet at end of cycle, checked unit found oil leaking from bearing in gearcase onto belt and cam, agitator and basket siezed to gearcase, and motor slipping ship basket direct to cx please; ordrng 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (belt) and 1 W10721967 (drive pulley) and 1 W11550891 (agitator) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/14/2023

Cx complaint about icemaker keep on making ice causing door not to close all the way inspected & found that bail arm is just out of position stick it back in & secured arm for proper operation also remove ice cubes from all over FC for proper closing of door COLLECTED FEE THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Edgewater, MD 21037

Shawn D.

Job Details: 02/14/2023

"308 colony point pl cx complaint fridge temps warmed up low ice and freezer not as cold as it was. inspected unit and found the evaporator is frozen over, thermister 13k when it ice found brown wire pulled riight out of harness. pushed wire in and ran heater test and heater works and 90ohms, harness has to be the issue. cleared all ice and ordering heater that comes with heater and getting control incase for return.; ordrng 1 W11558182 (control) and 1 W11650662 (heater with harness) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MGD6230RHW0

Near Pikesville, MD 21208

Shane M.

Job Details: 02/14/2023

cx complaint of a burnering smell. found no error codes stored. tested the unit. found a clogged exit cover w lint. cleared cover. advised cx to replace vent line or have duct cleaning company to clean vent. raned unit for couple more mintues. couldnt duplicate smell. advised cx to call back in with any future issues.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charles Town, WV 25414

Daniel J.

Job Details: 02/14/2023

water infrot of dishwasher door tested no leak but found water building up on inner door frame ordering tub seal; ordrng 1 W11483553 (tub sea;l)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Owings Mills, MD 21117

Marc M.

Job Details: 02/14/2023

installed parts and tested unit. unit now checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near East Riverdale, MD 20737

Samuel R.

Job Details: 02/14/2023

cx complaint unit is not cooling.inspected unit and found unit to be badly frozen over.would take about 2-3hrs to defrost.called and talked with bl and reschedule for 2/16 to let unit defrsot.unplugged unit.; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Washington, DC 20010

Samuel R.

Job Details: 02/14/2023

cx complaint found frost on top of freezer.inspected unit and could confirm.found unit to b cooling properly.found seal to be sealing.advised cx to make sure door gets shut correctyl and that heat from warm foods put into freezer cause mpisture build to freeze.unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near South Boston, VA 24592

Kyle A.

Job Details: 02/14/2023

Units lock has failed. Ordering a replacement.; ordrng 1 W11307244 (Lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSF26C4XYY03

Near Washington, DC 20002

Samuel R.

Job Details: 02/14/2023

cx comolaint unit is not making ice.inspected unit and could confirm.found unit fill tube to be frozen.defrsted filltube and ran ice maker test.unit is now working.unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Farmville, VA 23901

Kyle A.

Job Details: 02/14/2023

Units cold valve is reading open. Ordering valve.; ordrng 1 W11210463 (Cold valve)

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/14/2023

"Drained water out of system. Cleaned filter. Replaced control, clamp, and latch. successfully completed test cycle."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Farmville, VA 23901

Kyle A.

Job Details: 02/14/2023

Inspected unit and new controls status light is off. Ordering control and harness as i could find no break in harness.; ordrng 1 W10877409 (Harness) and 1 W11611306 (Control) and 1 W11545744 (Harness) and 1 W11399437 (Drain pump)

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Montgomery Village, MD 20886

Julian H.

Job Details: 02/14/2023

CX complaint about a knocking sound that unit will make sometimes inspected no errors found open bottom access panel & test on auto test no problem found shake unit to recreate an unbalance & running properly unit working as designed COLLECTED PAYMENT THRU APP

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Glenn Dale, MD 20769

Shane B.

Job Details: 02/14/2023

"cx complaint is the unit not finsihing cycle. it does not spin. cx cancelled and restarted cycle but it get to spin and spin light flashes and will do nothing else. when i arrived spin light was flashing. i checked for codes and found F7E1. cleared code, ran service cycle. during agitation the motor buzzed but nothing moved. same with spin. spun basket by hand, its very loud. inspected under unit. found belt has been slipping on pulley. removed belt and spun drive motor, its very loud. with belt removed basket spins quietly. ran agitation with belt removed. motor is locked up. i also dont see actuator moving. found arm is broken on acutator. unit will need belt, actuator, pulley and drive motor. drive motor is covered. quoted for repair. paid in full. installed preIDed actuator and VS cam.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley VS SB) and 1 W11283592 (motor-drve)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Chantilly, VA 20152

Richard B.

Job Details: 02/14/2023

"CX complant, No ice. Prior diagnosis found unit needs fill tube and control. Installed both and teted unit. Working as designed. Job completed. RB"

We serviced a

WHIRLPOOL COOKTOP

Model KSDB900ESS5

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/14/2023

"Cx complaint, cooktop and vent panels scratched, pics on SD. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11445310 (COOKTOP) and 1 W11170796 (trim-vent)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Edgewater, MD 21037

Shawn D.

Job Details: 02/14/2023

46 in fridge p5 w-w wires is 5.35k p5 b-b 21.5k called techline spoke to austin test 82 = 03 pass test 84 fridge heater works then went to control test heater wires we have 120 and when we ohms out wires it is open. checked connector in compressor area and found orange wire has backed out of connector from cabinet side so tried pushing back in and does go in but does not lock in and the pin it to shirt to contact the connector. unit is not fixable left file number with cx

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Marshall, VA 20115

Ezra M.

Job Details: 02/14/2023

"right adjuster for top rack failed, not holding top rack to rail. ordering adjuster; ordrng 1 WPW10546503 (adjuster)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Herndon, VA 20170

Brian F.

Job Details: 02/14/2023

"Cx states unit is still leaking. Installed door gasket in proper orientation, installed spray arms. Ran service diagnostic cycle, 10 minutes of 1 hr wash, 20 minutes of normal+heat dry+sani rinse. No leaks occured during any cycle. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model KCGS556ESS02

Near Aldie, VA 20105

Richard B.

Job Details: 02/14/2023

"CX complant. Valves not right. Proior diagnosis found unit needs manifold . Installed new manifuold and when reassembling the burner caps for rf and LF dont match, Same burners but LF cap is melt cap and dosent stay centered, Middle burner dosent ignite and will need center orriface holder. Further work needed, RB; ordrng 1 WPW10639175 (orriface holder center) and 1 W10635600 (burner cap set.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/14/2023

cx stated no cool i found loose conection at compressor reseated harness now compressor comes on check ok now

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/14/2023

CX COMPLAINT DRYER NOT STARTING FOUND DEFECTIVE DOOR SWITCH; ordrng 1 WPW10569603 (switch-dor)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HB02

Near Beltsville, MD 20705

Israel R.

Job Details: 02/14/2023

Customer complaint unit glass exploded after warming up pizza on broil. I found the unit inner glass shatterd. I Clean all the glass after. REplace galass and call techline and safet to document the call. Unit is back to normal operations. The only thing i saw bad was the gasket not intalled correctly on the lower left corner lower oven.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Little River, SC 29566

Rolf K.

Job Details: 02/14/2023

Cx states ui not working. Confirmed this . Unable to run diagnostic. Ordering cntrl panel and control board.; ordrng 1 W11413964 (cntrl panel white) and 1 W11410070 (cntrl electric)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Columbia, MD 21044

Robert L.

Job Details: 02/14/2023

"cx complaint not starting found door switch tab seperated, replaced door switch from pre-id, tested all ops ok"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/14/2023

Installed new parts. Burner still sparking even when it should not be. NTO switch harness.; ordrng 1 W11561449 (switch harness)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Gambrills, MD 21054

Israel R.

Job Details: 02/14/2023

heating element - sp w11540964 - special project s17304. Customer stated they got the notice for heater replacement. Intalled new heater and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Rockville, MD 20852

Roberto I.

Job Details: 02/14/2023

"Cx complaint burners randomly clicking, 2 front burners not working.Confirmed problem with ignition switches. The 2 front burners are not igniting properly. Unit needs ignition harness and 2 front burner head. Ordering 1 burner head WPW10515455. Pre id burner head and harness to be installed on return.; ordrng 1 WPW10515455 (burner head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bunker Hill, WV 25413

Ricky E.

Job Details: 02/14/2023

"customer stted that the unit wasnt dispensing ice. verified issue and fnd that the auger bit had failed.. replaced the bit, motor and devider, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Westminster, MD 21157

Brian R.

Job Details: 02/14/2023

cx complaint is with door closing and unit starting as well as handle is dented and they just got house and moved in in December. found code F1E4 Microwave Power Relay. tested and checked unit and will order parts needed. as soon as parts are in office will schedule. ; ordrng 1 W11110499 (Handle) and 1 W11325603 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Millington, MD 21651

Frederick R.

Job Details: 02/14/2023

CX complaont is lid wont lock. Inspected/tested and found that the lock had gotten stuck for CX and while trying to pull the lid up the strike broke. Replaced lid lock and strike from pre-id. Tested unit after repair and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Finksburg, MD 21048

Brian R.

Job Details: 02/14/2023

cx complaint is no ice. she hears the motor running she said and makes a noise but no ice. ice maker ran about 6 times while checking unit over with door open as well as shut. went through entire motion but never called for water. a few times motor just stopped with tray upside down and arm down or it would go around and stop short. advised cx we would need to replace ice maker first as theres a short or something in ice maker and test agin. units O-O-W and she knows. went over unit and gave cx a quote and she will go over with spouse in a few days and call back if she wants to fix. advised i will close out ticket and she has 30 days to call back as they got a ice machine. gave quote.; ordrng 1 W10908391 (Ice Maker 152.16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Baltimore, MD 21215

Shane M.

Job Details: 02/14/2023

cx complaint the unit lights arent coming on. found a broken door switch. replaced 1 from vanstock. unit working properly.; used 1 W11457217 (switch vs) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/14/2023

cx complaint is with unit console coming off and bubbles all over. foiund code FAE2. tested and checked unit. took door panel off and moisture all over. will order parts needed and office will schedule.; ordrng 1 W11414079 (UIU Housing) and 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11410070 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM00

Near Baltimore, MD 21224

Shane M.

Job Details: 02/14/2023

cx complaint the unit isnt making ice. found optices blinking nonstop. gave cx a quote for the sensors. cx paid in full by card $420.22 icemaker rotated & filled w water.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chantilly, VA 20151

Christian C.

Job Details: 02/14/2023

"Cx complaint unit is still making a loud sound during wash cycle. Inspected unit found F5E2 lid lock fault, and F7E1 basket speed sensor fault. Ran through diag cycle unit filled but when unit is supposed to agitate or spin it just hums and basket does not spin. Inspected parts underneath unit. Found belt off motor and splutch. Nut holding splutch is very loose. Teeth on splutch are worn. Secured nut and belt. Recalibrated unit and ran through a diagnostic cycle no issues. Ordering belt, splutch and shield. Splutch 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23231

Orbie

Job Details: 02/14/2023

"cx complaint unit making banging noise. checked unit found no noise, ziptied lines at rear but informed cx to call back if problem still persists. completing job unless cx calls back."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Calverton, MD 20705

Israel R.

Job Details: 02/14/2023

"F8E6 Water haxard, F2E2 UI disconnected. I check the ui for loose connections and ribbons cables are attached and tight. Unit has a bad UI. Unit needs new UI. Ordering UI. No in stock call customer when part is availavble.; ordrng 1 W11478526 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23229

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint unit not coming on. Unit unplugged when I arrived at home, plugged unit it, found unit caught in drain loop. Manually power cycled unit by depressing start/cancel switch, ran unit through diagnostics and calibration, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Calverton, MD 20705

Israel R.

Job Details: 02/14/2023

"Custyomer complaint unit is not cooling. I found the unit has all light off and not cooling and the three way valve is only pulding the inside as well. When i get in the test ecverything is working and lights come on after i get out of service all lights turn off and three way valve goes back to pulsating. I took a lot of things from the control and tested fans, ice maker heaters and everything works in test but nothing work when the is back on. I unplugged pantry board and light flickering. Doors closed is saying on of the door is open. Unit needs new UI. Quoted owes 332.42 if they call back.; ordrng 1 W11089931 (panel-ui 195.68)"

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/14/2023

Installed new grounds tray. I was able to get the unit into diagnostics and found the Pump would not run. Also once out of diagnostics the screen shuts off and you cannot stat to make coffee or anything else. Called techline and they even were not sure how to work on this unit. They advised it could be the main control. Advised customer what whirlpool advised and that may not be the final issue with it. Customer decided at this point not to go any further with the repair.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Inwood, WV 25428

Ricky E.

Job Details: 02/14/2023

customer stated that the unit was making noise during wash cycles... verified the issue with a video from the customer and in diag... the unit will need the gearcase and parts...; ordrng 1 w11449841 (geRCASE) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 2 2callcount (2 call count)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Midlothian, VA 23114

John P.

Job Details: 02/14/2023

CX complaint unit leaking water on the floor. unit has 3/8 plastic supply line that had separated from brass fitting advised CX of issue with supply line advise not to use till supply line repaired or fixed

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hanover, PA 17331

Sal R.

Job Details: 02/14/2023

"While attempting to replace the control board. I found that the harness is pulled form the connector at the control. Unit will need 1 Lower harness (W11409746). I will brinfg back control for procaustion. Once the part is avalible , pelase have somone formt he office call to set a return date.; ordrng 1 W11409746 (Lowe harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Richmond, VA 23223

Joseph D.

Job Details: 02/14/2023

Replaced faulty gasket and unit now sealing properly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Joppatowne, MD 21085

Eric W.

Job Details: 02/14/2023

cx complant of unitmaking a schreeking noise during sencing inspected unit found the belt is slipping during the sence part of cycle unitneedsnew clutch and belt; ordrng 1 W10721967 (clutch) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Midlothian, VA 23113

John P.

Job Details: 02/14/2023

"Found drain line frozen cleared, called techline talked to Chris recommended replacing drain pan but no guarantee. Did raise temps.Chris W11457241 $77.34$175 labor$15 shippingTax"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Milford Mill, MD 21244

Shane M.

Job Details: 02/14/2023

cx complaint of error code F7E8. can confirmed. raned test cycle. can hear a banging noise. gonna try stator rotor & control board just in case.; ordrng 1 W11354541 (stator) and 1 W11314361 (rotor) and 1 W11544680 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/14/2023

"replaced adjuster, tested, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Wilmington, DE 19808

Taylor F.

Job Details: 02/14/2023

"Cx complaint is 3,6,9 buttons intemittenly not working. Verifed connections on board to be good. Ordering ribbon, console and bezels. Cannot reschedule at this time.; ordrng 1 W11025616 (harns-wire) and 1 W11029431 (panl-cntrl) and 1 W10814133 (bezel-knob)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chester, VA 23836

Orbie

Job Details: 02/14/2023

cx complaint unit not functioning. checked unit found malfunctioning lid lock. replaced strike. tested unit working as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 02/14/2023

the unit is making a lot of noise. found the idler pulley is making the noise. replaced the pulley and tested. the unit is now spinning blowing and heating good. the unit is now good; ordrng 1 WP691366 (pulley-idr)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Conway, SC 29526

Rolf K.

Job Details: 02/14/2023

Replaced splutch kit. Nut missing fell off.; used 1 w10721967 (clutch kit) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit found compressor will not start tried new start device and capacitor also still not starting kicks overload ordering compressor for Sealed Systems replacement; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/14/2023

"Cx states items getting to cold, Ran diagnostics all was normal. Adjusted temps and explained about item placement and that the top shelf would be the coldest. All is ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Woodbridge, VA 22192

Justin S.

Job Details: 02/14/2023

the unit is just locking and unlocking the lid in every cycle. replaced the lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVQ00

Near Richmond, VA 23227

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit removed and replaced the thermistat and socket tested for proper use unit now functions Normally

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/14/2023

"Cx complaint clothes snag-tearing the cycles, found drum baffles causing the issue. Advised cx ordering baffles, contact VIA dispatch to schedule a return visit once all,parts are received, cx agreed.; ordrng 3 WPW10113136 (baffle-drm)s"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Fairfax, VA 22030

Leon

Job Details: 02/14/2023

cx complaint is washer wont cycle comfirmed complaint unit is stacked unit OOW said they would call whirlpool and call us back no diag done

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20850

Julian H.

Job Details: 02/14/2023

CX complaint about unit not draining inspected found no power to pump move wires & pump start working thought it was a pinch wire tried to fix wires without luck control is sending 120vac to pump issue with wire harness; ordrng 1 W11591637 (hrnss wire) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/14/2023

Cx complained of a rumbling noise. Inspected the unit and found bad rollers. Installed new rollers and tested and it no longer makes noise. Job complete

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Derwood, MD 20855

Roberto I.

Job Details: 02/14/2023

"CX complaint unit stops responding, display beeps and blinks. Ofter power reset it works again but power on each burner cannot be set higher than 7.Tested unit on and off several times unti I was able to replicate the complaint. Power suply ok, connections on UI/mudule ok. unit needs W10886867 and UI W11208294. I was unable to contact Part. Auth.(no answer) and get authorization.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Chevy Chase, MD 20815

Andrew H.

Job Details: 02/14/2023

i replace track on the dishwasher i test it and its working propley

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Bowie, MD 20720

Shane B.

Job Details: 02/14/2023

cx complaint is the fan not running. cx said it worked when first installed but just stopped turning on. confirmed complaint. i can hear a buzzing when its turned on but the fan is not spinning. fan spins freely by hand. fan motor is getting 118vac when switch is on but is only buzzing. unit will need a new blower asembly. ordeirng part.; ordrng 1 W11083804 (blower assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23059

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint unit making excessive noise. Found tub rim detached from tab mounts. Reattached rim, tested unit, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS2

Near Washington, DC 20036

Samuel R.

Job Details: 02/14/2023

cx complaint unit unit is barely making ice.inspected unit and found unit barely getting water.filter is stuck in filter head.unit will need a new filter head and water valve.W11266112 4 tribles; ordrng 1 W11266112 (ilter hjead)

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GS0

Near Glen Allen, VA 23059

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint 'open' button fell out of dispenser. Re-inserted button, confirmed unit function, charged 120 diagnostic."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/14/2023

"CX complaint about gasket from FC falling off inspected & found that groove on door has the same size all around use heat gun to remold gasket back to position & fill groove with silicone from VS to make sure gasket stay on position MUST ALLOW 24HRS FOR SEAL TO CURE; ordrng 1 W10841140 (adhesive FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W10841140 (ADHESIVE FOR RESTOCK JH VS) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Richmond, VA 23220

Joseph D.

Job Details: 02/14/2023

Found gasket not seated properly. Reseated and unit sealing properly. Working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22207

David J.

Job Details: 02/14/2023

F7e4 basket reingaugemnet failure F1e2 motor drive module F6e3 communication at acu F0e5 off balanced load Cx complaint unit does not work properly. Arrived and inspected unit. Found 4 error codes above. Cleared codes and ran a diagnostic cycle. All codes came back. Unit did not want to spin and sounded very weak. Went under unit found gear case oil everywhere. Oil has went on to electrical components and need to be replaced. Ordering all parts for return visit. ; ordrng 1 W11449841 (Gear case) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Washer clutch) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate) and 1 W11419171 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Macon, VA 23139

John P.

Job Details: 02/14/2023

Upon arrival unit was no longer making noise check evap did not find any signs of ice accumulation nor moisturing drain pan call tech line talk to Ed stated that there's nothing to do with this time being that unit is workingEd

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Annandale, VA 22003

Dustin F.

Job Details: 02/14/2023

"Cx complaint: Unit moving on its own and spinning crazy.Inspected unit, found unit was unleveled. releveled unit then ran calibrate and test cycles. Found suspension is bad. ordering new suspension rods for return visit.; ordrng 1 W11217817 (suspension rods)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Richmond, VA 23226

Joseph D.

Job Details: 02/14/2023

Unit with failed control. Doesn't turn gas valve back on after preheating intermittently. Quoted cx for new control. Sensor valve and ignitor all check good cx declined quote

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, VA 22554

Demonte S.

Job Details: 02/14/2023

Checked pressures to the unit. High side pressures are 50 Psi and 0 for the Low side.There is a Ball of Ice on the Freezer Evaporator. Removed all Ice. Filled unit with Nitrogen to 140 Psi. Removed heat shrink on the Evaporator. Checked with soap bubbles. No bubbles on the Evaporator in the freezer Section. I then checked all joints in the Compressor Section

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Potomac, MD 20854

Roberto I.

Job Details: 02/14/2023

Replaced part and resumed power. compressor and fans started. Unit good to go

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Manassas, VA 20111

Robert W.

Job Details: 02/14/2023

CX Complaint is the RR and LF center burner not working. Inspected unit and found both burners not working pulled cooktop and found the center burner on LF popped still getting power and the RR burner is popped aswell still getting power. Ordering LF and RR burner; ordrng 1 W11517959 (LF burner) and 1 W11171119 (RR burner)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lorton, VA 22079

Lloyd B.

Job Details: 02/14/2023

Cx complained the unit would not advance. Instaslled new valve and tested and the unit performs as designed. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Lanham, MD 20706

Israel R.

Job Details: 02/14/2023

F0E2 Over sudsing. Customer Complaint unit is not completing a cycle and there is wet cloth at the end. I ran test and found F0E2 oversuds. I Clear test and check on the pump and is clear. I ran a quick test with a load filled by the customer and cycle completed with out problems. The unit is shaking a lot the unit is on a pedestal. Call techline and They adviced to tell the customer to change detergent on only use one pod and carefull overloading. Ordering pressure switch and suspension. Call customer when part is available .; ordrng 1 W11316246 (switch-wl) and 4 W11545322 (Suspension)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Arlington, VA 22204

David J.

Job Details: 02/14/2023

Cx complaint noise and not heating. After previous techs visit. He found unit needed a whole HV side replaced. Removed unit and removed cover replaced all HV components. Tested unit before reinstalling. Wet paper towel got hot and sounded normal. Re hung unit and tested with Cx. Unit now working as intended. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Baltimore, MD 21212

Shane M.

Job Details: 02/14/2023

cx complaint of error code F8E1. can confirmed. cleared codes. raned test cycle manually. raned test cycle #12 twice. passed no errors. unit a STACKABLE. MANADATORY to ordering W11316599 W11524103 W11316256 W11316257 W11316255 2ND TECH NEEDED Look(LoOK).; ordrng 1 valve and 1 hose and 1 valve and 2 hoses and 1 dispenser

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Sterling, VA 20164

Brian F.

Job Details: 02/14/2023

"Cx states unit not drying dishes. Installed new control, while running diagnostics cycle power was shut off to cx's building, filled unit with rinse aid. Unable to finish testing new control board, cx will call back if issues continue."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23236

John P.

Job Details: 02/14/2023

Installed door panel only for CX2 advise that unit stopped working checked unit found control getting 120 volts but UI not illuminating nor control responding ordering control and UI; ordrng 1 W11305308 (Control) and 1 W11368911 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Potomac, MD 20854

Roberto I.

Job Details: 02/14/2023

Replaced part and ran test 25. Harvesting and fill ok.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Richmond, VA 23229

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint unit not defrosting. Foudn service pointer W11642483 pertaining to issue. Checked control, found double sticker control. Per service pointer control needs to be updated. Ordering new control.; ordrng 1 W11546609 (control)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Catonsville, MD 21228

Robert L.

Job Details: 02/14/2023

"cx complaint draw not sliding properly and toe kick falls off, was able to reassemble toe kick and show cx how to reinstall if accidently kicked off, greased both sides of long drawer, now slides in and out smoothly, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDC10FXSS6

Near Richmond, VA 23233

Eric F.

Job Details: 02/14/2023

"Installed wheels, tested unit, no improvement in rack function. Unintalled wheels for return, cx needs a refund for wheels. No further work needed.; ordrng 1 look"

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