Service History 167 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Upper Marlboro, MD 20774

Leon

Job Details: 10/02/2023

"Client complaint was unit was still leaking when we came back out, put it in a quick wash cycle. We did not see any leaks from the ubut. We didn't notice the client had a lot of detergent in the very back On the floor. CX said that's what she was saying. We did not see any leaks while we were in the house. Coming from the wash machine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS07

Near Ashburn, VA 20148

Richard B.

Job Details: 10/02/2023

"CX complant. Door dosent close good. Prior diagnosis found unit needs cam and closer. Innstalled , lubricated and tested . Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/02/2023

cx complaint is ice wont come out door. says unit makes good ice but ice in bin is frozen together and wont come down. took temp readings of 1 in freezer and 37 in fridge. unit set to 37 n 0. found teeth broke off so shaft wont turn. will order parts needed and office will schedule.; ordrng 1 WP2220458 (Auger Motor Coupler) and 1 W11098702 (Ice Chute Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHVO

Near Lanexa, VA 23089

Lucas R.

Job Details: 10/02/2023

"cx complaint upper rack not closing, checked unit found wheels seperated from rack adjusters. cx pif; ordrng 1 W10712395 (adjuster)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Ridgely, MD 21660

Frederick R.

Job Details: 10/02/2023

Replaced lid strike per prior diagnosis. After repair I tetsted unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/02/2023

"cx complaint no lights or operation, checked unit temps at 1 and 35, heavy moisture on horizontal mullion, and water in deli board housing, mullion good at 4.9 ohms,test 41 0 vac at mullion, 120 vac p2 R wire -p1 2 N, called techlione spoke with rich, advised mullion wire not part of pantry harness, open wire in cabinet, unit non-repairable, referred cx to AIG, ; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Greensboro, MD 21639

Frederick R.

Job Details: 10/02/2023

"CX complaint is loud noises from WM. Inspected/tested and found several issues with the unit. The agitator bolt is backing out from no thread loack and causing loud rattle and clothes to get stuck under agitator. Also Nut from pulley back completely off as well and made the pulley, motor and belt to become defective. Unit also has poor water flow into unit caused byt inlet valve. Ordering agaitalr, pulley, motor. belt and inlet valve. Cannot reschedule due to part avaialability. I did tighten splutch and agitator down to get CX through until we return; ordrng 1 W11213879 (belt) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley) and 1 W10721967 (drive pulley) and 1 W11222082 (motor-drve) and 2 W10772621 (screw)s and 1 285825 (cam-agit) and 1 W11480892 (cam) and 1 W11561052 (coupler) and 1 W11418231 (washplate) and 1 W11205048 (inlet valve)"

We serviced a

JENN-AIR OVEN

Model JJW3830DP03

Near Oakton, VA 22124

Simon

Job Details: 10/02/2023

CX complaints error code F2E1 wall oven.Inspectes unit and the console tested unit upper and lower oven preheating mode .unit works as designed .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/02/2023

"installed control box per previous, compressor and fan came on, new control had new thermistor, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/02/2023

"cx complaint unit leaking. checked unit, inlet valve is good, come to find defective drain hose to pump. ordering drain pump hose to complete repair. part on fbo. advised cx they will be contacted for return visit and do not use unit intil return visit.; ordrng 1 W10899966 (tub to pump hose)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elkridge, MD 21075

Alexander D.

Job Details: 10/02/2023

"cx complaint unit was stuck on sensing. upon arrival found water supply turned off. had f8e1 long fill error stored. turned water supply on, ran autotest which completed properly. started normal wash and it started cycle. advised cx seems issue was just water supply turned off. she said she did that when troubleshooting and error is from someone else trying it this morning without turning water back on. said it was having issue before turning water off. it was just stuck on sensing forever. went back down ran calibration and autotest again. no errors came back. ran quickwash and waited for it to move off of sensing and it switched to wash after about 5min. advised cx to not watch it during sensing because it will pause and think sometimes and some cxs will think something is wrong."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Herndon, VA 20170

Demonte S.

Job Details: 10/02/2023

Went over all voltage checks with Whirlpool Techline. Whirlpool is saying to replace the Orion board = W11131873. Cx doesn't wish to move forward. Cx will need a refund.

We serviced a

AMANA REFRIGERATOR

Model WRF757SDHZ04

Near Dundalk, MD 21222

Alexander D.

Job Details: 10/02/2023

"cx complaint unit not making ice and leaking from rc ceiling whenever it tries to fill icemaker or uses water dispenser. inspected unit and verified complaint. found valve is cracked at inlet, pic saved. checked icemaker errors and it has E5 error. ordering valve and icemaker. call cx to schedule return visit once we have eta on parts; ordrng 1 W11482383 (valve) and 1 W11658802 (icemaker)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Aylett, VA 23009

Thomas B.

Job Details: 10/02/2023

Cx complaint unit is not working properly inspected unit found element blown removed and replaced tested for proper use unit now functions Normally

We serviced a

JENN-AIR OVEN

Model JJW3830LL00

Near Potomac, MD 20854

Roberto I.

Job Details: 10/02/2023

"CX complaint randomly unit stops working and shows F6E9.Ran test mode, found F2E0, F2E1, F6EE9 and F6E6. Continuity check on signsl harness ok. Ordering console assy W11449114; ordrng 1 W11449114 (console)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, MD 21797

Justin S.

Job Details: 10/02/2023

CX complaINTjennair prior issue f8e4 - dishwasher - please call techline while in home.Replaced Sump and pump assembly. Ran diagnosis cycle and no error code appeared. Watched under unit during diagnosis cycle and no leaks. Tightened water inlet line a 1/4turn. Unit is washing good with no leaks.

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Yorktown, VA 23693

Lucas R.

Job Details: 10/02/2023

"cx complaint unit not completeing cycle, checked unit found f5e3 latch code, all loads passed in diagnostics, intermittent failure in latch, replaced latch, tested, unit working as designed.; ordrng 1 W11565030 (latch LRVS), used 1 W11565030 (latch LRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Providence, PA 17560

Justin L.

Job Details: 10/02/2023

Cx complaint door closure issues and not dispensing right amount. Was able to access unit and verify concern. Adjusted doors so that they werent rubbing and had proper gaps. Calibrated measure fill and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 10/02/2023

"replaced icemaker, tested it via reset button and confirmed unit now operating as intended."

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ00

Near Oakton, VA 22124

Simon

Job Details: 10/02/2023

CX complaints ice maker is not despencing ice.Inspected unit and replaced ice bin .CX will wait for icemaker makes ice.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Frederick, MD 21701

Ricardo S.

Job Details: 10/02/2023

"Cx complains that the door falls down, inspected unit, the unit spring on the right side is out of place, hinges cks ok, spring back in place, unit tested several times with cx and the door works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS

Near Virginia Beach, VA 23462

Branden R.

Job Details: 10/02/2023

"cx complaint unit leaking checked unit and found no leaks while running unit , tested drain and wash and nothing is leaking on unit . tighten inlet valve and make sure drain line was snug on unit . everything checked good and unit is running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Kensington, MD 20895

Roberto I.

Job Details: 10/02/2023

"Replaced parts, cleared F4E3 error, and ran a test cycle. The unit worked as designed."

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/02/2023

Cx complained the unit did not spin towels. Inspected the unit and found there are no error codes. The tub does bounce slighty. Informed the cx it may be the suspention but the unit is 11years old and there is a change it could be more. Cx declined service. Job complete

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Carlisle, PA 17015

Fred G.

Job Details: 10/02/2023

CX complaint broil doesnt work. inspected unit and found broil element shows O.L. replaced element and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Norfolk, VA 23503

Carl A.

Job Details: 10/02/2023

replaced door tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Brandywine, MD 20613

Shawn D.

Job Details: 10/02/2023

"opened system and had only air in system no r600. rpelaced compressor first due to unit already being pulled out in motorhome. then opened freezer and smells like burnt compressor oil some not bad but i can smell it. evaporator is corroded, replaced evaporator then vacumed system down and filled to recomended and started cooling down good. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/02/2023

"replaced parts calibrated and tested, come to find defective capacitor reading 0.0. ordering cap to complete repair. left old parts with cx.; ordrng 1 W11395618 (cap)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, MD 21769

Ricardo S.

Job Details: 10/02/2023

"Cx complains about a noise and bad smell, inspected unit, ran test mode and all the steps cks ok, then i ran a cycle with some clothes.. the gearcase makes a weird noises. motor cks ok.. gearcase problem 2 counts job.., order part; ordrng 1 w11449840 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Alexandria, VA 22301

Lloyd B.

Job Details: 10/02/2023

Cx compained the gasket was coming off. The gasket remained in place after last visit. Applied sealant behind gasket to keep it place. Job compete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/02/2023

"cx complaint never made ice , found T56 E5 T58 01 T57 passed 01, T45 filled, T36 fan did not initially operate, had issue with door , had to adjust icemaker now door closes properly, called tech line, they had us test to dc voltage black to blue in ceiling connector, had 12.8 vdc , replaced fan from pre-id, T36 fan blowing strong, reset power and cleared E5 error, T56 E0 now, taped left door switch temporarily to take out of equation, tested all ops ok.........please not this is 3rd visit ewith parts installed, must call tech line from hear on out"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Littlestown, PA 17340

Drew B.

Job Details: 10/02/2023

replaced unit is functional and checks good ..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH00

Near Bowie, MD 20715

Davonte

Job Details: 10/02/2023

"cx complained unit door was staying shut. after inspecting unit couldnt comfirm cx complaint. cx was closing right door first then closing the left rc door causing the rail mullion to open the right door. advised cx to close left door first,then the right., unit is working as should."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Vienna, VA 22180

Simon

Job Details: 10/02/2023

CX complaints refrigrator not cooling.Inspected unit and replaced the control board and stoppan .unit working .CX will wait for temp change .CX paid for labor.SZ

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Bristow, VA 20136

Tanner B.

Job Details: 10/02/2023

Replaced compressor and refilled w/ 1.98oz r600a.. allow 24hrs too cool .. replaced mullion .. Tested unit.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Arlington, VA 22202

Lloyd B.

Job Details: 10/02/2023

Cx complained the units door did not shut. Inspected the unit and found that the mullion wasnt shutting and opening. Removed mullion and reinstalled and tested and the door now opens and closes. Cx says the bins are broken. Explained to the cx that they will not be covered but he insisted. Unit needs new bins; ordrng 2 WPW10212139 (bin)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Herndon, VA 20170

Richard B.

Job Details: 10/02/2023

"CX complant. No ice dispensed , Inspected unit and found ice bucket full but cubes clumped together in a big block. . Found auger motor dosent rotate when commanded but door opens. Found no blockage in ice door . Once ice clump in bin removed the bin rotates fine but motor still dosent. Ordering seperator and auger motor . Further work needed. RB; ordrng 1 W11202789 (auger motor) and 1 W11098702 (seperator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Richmond, VA 23225

Joseph D.

Job Details: 10/02/2023

Replace inlet valve found no other issues unit working properly no errors no customer complaints

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Chantilly, VA 20151

Richard B.

Job Details: 10/02/2023

CX complant. Fridge rocks side to side and doors uneven. Inspected unit and found floor very uneven causing fridge to not sit without rocking. Adjusted leveling wheels so unit dosent rock and adjusted doors sso ther eeven. Job completed. RB

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17403

Sal R.

Job Details: 10/02/2023

"CX complain t is that the cooktop is becoming discolored on the front right burner . Please see SD Quick picks , this cook top was replaced on 9/15 for same concerns. CX has not attempted to clean the cooktop since purcuse or since Cooktop has bees replaced. I advised CX to use a glass cleaner to clean the top and unit is opperating as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL0

Near ,

Alexander D.

Job Details: 10/02/2023

"cx complaint unit wouldnt shut off, kept running drain pump on and off. cx had to turn breaker off. inspected unit and verified complaint. no errors stored, cx said breaker has been turned off for a month so errors must have cleared. found dried water stains in drip tray, must have been giving f8e4 error. ran test cycle, no leaks. opened up door and found vent not sealing and can see a streak inside front panel running down. also noticed a streak coming out of bottom right corner of dispenser. ordering vent and dispenser. call cx to schedule return visit once we have eta on parts; ordrng 1 W11412300 (dispenser) and 1 W11649995 (vent) and 1 W11545539 (vent gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS00

Near Arlington, VA 22202

Lloyd B.

Job Details: 10/02/2023

"Cx complained the unit did not cool. Inspected the unit couldn't find any dye and the compressor and all fans are running but there is no frost pattern. Unit needs new compressor, evap and drier. 3 job count. Sealed system tech required. Explained the risk of a possible cabinet leak and being unrepairable and cx still wants to proceed. Cx owes 450 for labor"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Brandywine, MD 20613

Shane B.

Job Details: 10/02/2023

cx complaint is the unit not running. cx just got the unit. she said it starts and runs for a minute or 2 then stops. when i arrived F3E1 was showing on the screen. i inspected and found the connector at the control board not plugged in at all. i plugged it in and ran a normal cycle. unit ran without shutting off or displaying any error codes. unit is working as desgined.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Smithfield, VA 23430

Orbie

Job Details: 10/02/2023

cx complaint unit has mold build up in unit. verified complaint. found small traces of mold within unit. found rust and mold on lint screen also found mold at lint screen. ordering both parts needed for repair on return visit.; ordrng 1 W10120998 (screen) and 1 W11086603 (lint screen)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Hyattsville, MD 20785

Leon

Job Details: 10/02/2023

cx complaint was unit didnt spin confirmed issue seen that the actuator wasnt working at all replaced part then unit give off error code f4 lid lock but unit lid was locking orderijng new control; ordrng 1 W11189137 (control)

We serviced a

MAYTAG WASHER

Model MHW6630MBK0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/02/2023

"CX Complaint is the unit is making noise and leaking. Inspected unit and found no error codes checked bellow no sign of failer ran diag cycled and unit is making alot of noise durning spin sounds like tub bearing very loud, Ordering Tub, Rotor, stator, screws.; ordrng 1 W11378552 (Tub) and 1 W11354542 (Stator) and 1 W11314361 (Rotor) and 8 W11314661 (Screw)s"

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Lebanon, PA 17046

Cody H.

Job Details: 10/02/2023

"Was able to access unit and replace parts per previous visit. After minor adjustments cx satisfied with knob placement. Tested unit and unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westminster, MD 21158

Brian R.

Job Details: 10/02/2023

replaced parts and checked over unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS3155DHM08

Near Harwood, MD 20776

Davonte

Job Details: 10/02/2023

cx complained icemaker was making too much ice. Couldnt confirm cx complaint. icebin wasnt over filled with ice. cx asked me to show her how to turn IM off. also cx complained food in the rc side was freezing. confirmed cx complaint. after inspecting the diffuser. i could see ice build up along the sides. unit will need new diffuser. 0 in stock; ordrng 1 W11380595 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 10/02/2023

after last trip out and repair of recharge per TL still 5-11 degrees and and up top rc section been okay... i called TL again and spoke to -9 in low 45 on high unplugged and took techline ROB nitrogen 20 min.. look for psi loss.. or bubble loss but advised after to cut and replace dryer then cand call back to document. i got to equaliztion psi of 8 low and 40 high and with operating psi of -9 low and 50 high with that info to low to be restriction belives its a leak but csnt determine where cal lto rechd cx unsure when with upcoming doc apts ..; ordrng 1 SSTCH (SS TCH) and 1 NITOGEN (nitrogen) and 1 W11109499 (dryer)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/02/2023

"cx complqint unit not washing dishes, checked unit, come to find motor reading out of range, quoted cx, cx denied repair, collected $120 advised ticket is open for 30 days."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Arlington, VA 22202

Lloyd B.

Job Details: 10/02/2023

"Cx complained the unit did not wash. Installed new sump and tested and the unit now fills, washes and drains. No leaks. Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 10/02/2023

"cx complaint of unit not being able to start unit, checked unit to find that timer shaft is striped and broke knob off orderinh parts needed for repairs; ordrng 1 W11685947 (TIMER) and 1 W11675852 (Washer Timer Knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS00

Near Washington, DC 20017

Samuel R.

Job Details: 10/02/2023

cx complaint unit is not making ice.inspected unit and coudl confirm.found harness to fridge freezer door harness to be broken.unit needs a new freezer door.gave cx a qoute and will call if they go with the repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Hanover, PA 17331

Drew B.

Job Details: 10/02/2023

cx complaint that unit is not cooling.. i found unit to have no frost pattern and unit is @room trmp i foudn the unit have condenser fan runnnig compressor running and evap fans running foudn sealed issues... does need ss repair and they are within 5 yr entitlements given 8 weeks.. and appears to be in cool to reschd.; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 and 1 STCH (STCH) and 1 WPW10608485 (evap)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Windsor, PA 17366

Sal R.

Job Details: 10/02/2023

CX complaint was that the inside of the drum had some high temp adhesive from the rear flet of the drum leak through on the drum. I was abel tp use a plastic seperating tool to remove/peal the adhesive off. UNit is with in the frist 30 days of ownership. Unit test good.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Virginia Beach, VA 23454

Branden R.

Job Details: 10/02/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is now running as designed .

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/02/2023

replaced control and console. bezels screw on so bezels ordered not needed. was having trouble getting bezels and switches to line up when installing them onto console and when i was done cx pointed out some scratches on cooktop and another scratch on console. cant zoom in enough in before pic to see if they were there already. reordering console and ordering cooktop. call cx to schedule return visit once we have eta on parts; ordrng 1 W10915815 (console(REORDER)) and 1 W10813359 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/02/2023

came out to replace door on unit . replaced and tested unit is now running as designed .

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/02/2023

customer stated that the unit is loosing time on the clock. verified issue and unit will need the control...; ordrng 1 w11594224 (control)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Dover, PA 17315

Bernard M.

Job Details: 10/02/2023

"Cx complaint unit leaks. Inspected and found when unit isn't being used, water leaks from inlet valve housing. Entered diag and found error codes F2E1 stuck key and F3E2 water temp fault. Cx stated they have to press severalf the buttons multiple times in order to run. Ordering console and valve, once approved contact cx to reschedule; ordrng 1 W11172234 (inlet valve) and 1 W11112662 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/02/2023

"replaced parts, fluffed gaskets, tested, unit working as designed. left old door with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/02/2023

"cx complaint low ice production in rc, also fc forms frost and cx has to force fc door closed to make a good seal. checked unit. ice maker displaying e2 motor lost position. rc at 38 degrees, fc at 0 degrees. tested icemaker. icemaker not harvesting. icermaker reading out of range. also come to find fc door not closing properly. come to find defective brackets, brackets not retracting. replaced brackets, tested, fc door has a good seal. also come to find fc door switch reading open. ordering icemaker and switch to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11396033 (switch) and 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near West Springfield, VA 22152

Jason A.

Job Details: 10/02/2023

CX complaint FRIDGE water filter housing broken. Replace cover & test filter is secured > JJ

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Virginia Beach, VA 23464

Carl A.

Job Details: 10/02/2023

replaced bake element tested unit works as designed

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Dover, DE 19904

Taylor F.

Job Details: 10/02/2023

Cx complaint is unit not starting. Found the door switch unplugged. Corrected connection and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hyattsville, MD 20785

Leon

Job Details: 10/02/2023

"CX complaint unit stuck on wash cycle, inspected unit to see unit still on stuck on was cycle after 45mins, called techline for sr#, ordering control board; ordrng 1 W11637581 (Control, Electronic)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/02/2023

"On arrival found door to be damaged. Cx inspected door but missed a den ton the front. Reordering door, cannot rescheudle at this time. Doors come as a set. Sending both doors back to shop.; ordrng 1 W11023679 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near York, PA 17404

Sal R.

Job Details: 10/02/2023

CX complaint is that the items are not spinning water out. I found in diag a F0E1 and F0E2 error code. I cleared the codes and ran a auto test. i found SUDS to be presant in the unit . I advised CX to run 2-4 clean cycles with White vianagar to help remove the SUD's. I educated CX on the effect SUD's can cause. CX informed me that 3-4 differnt people in home are using the washer at any given time. UNit is opperatingas designed. CX install and instruct

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/02/2023

"CX complains unit is in 'Demo Mode'. CX states they lost power in middle of night and unit went to demo mode and could not get unit out. CX is within manufacture warranty according to entitlements. unit does not have power on, on arrival. When unit was powered on unit shows f1e2 stuck button error. after clearing error unit shows f1e2 error again. Unit will need console replaced for repair. Was able to replace console with pre i.d part, tested unit and both bottom and top heated to 350*F and held temp. unit now works as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Inwood, WV 25428

Ezra M.

Job Details: 10/02/2023

"installed all parts, ran diag cycle, working properly"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Hampton, VA 23669

Justin W.

Job Details: 10/02/2023

cx complaint unit not igniting properly. checked unit to find carbon blocking the burner. removed carbon and tested unit working as designed

We serviced a

AMANA DRYER

Model NED4655EW

Near Crofton, MD 21114

Shane M.

Job Details: 10/02/2023

cx complaint the unit stopped heating. could confirmed issue. found tco fuse popped. found vent exit cover blocked with lint. this caused unit to overheat and popped the fuse. replaced thermostat w tco. unit working properly. advised cx to clean outside cover ever couple weeks to insure good airflow.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 10/02/2023

"cx complaint unit top shelf is falling out, unit does clea very well and drain stinks. inspected unit and found 0 saved error codes. ran auto test and found unit is working as design. unit needs a good cleaning, advised cx to use affresh and 2 cups of vinegar to give unit a good cleaning. i also found oder was coming from the garbage disposal due to a backed up drain. I did found both top rack stoppers were faulty allowing top rack to fall out of sliders. unit needs 2 stoppers to correct issue. once approved please contact cx and set up a return visit.; ordrng 2 WPW10508950 (stopper)s"

We serviced a

MAYTAG REFRIGERATOR

Model M1BXXLZYB00

Near Hyattsville, MD 20782

Israel R.

Job Details: 10/02/2023

Installed new drain pan. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model MGR6600FZ1

Near Steelton, PA 17113

Bernard M.

Job Details: 10/02/2023

"Cx complaint the oven wouldn't stay lit. Inspected and when attempting to preheat, unit ignites after several clicks, gets full flame on bake tube then goes out and will not re-ignite. The regulator is was shutting off the gas due to lack of spark. Replaced spark module and regulator using pre-id parts, set preheat and unit ignited after click and reached temp. Unit checks good"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Greenbelt, MD 20770

Israel R.

Job Details: 10/02/2023

Installed new orifice holder. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/02/2023

Replaced stator from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lanham, MD 20706

Israel R.

Job Details: 10/02/2023

Customer complaint unit is not making ice and the bin broke apart. I found ice maker is not working and the ice bin needs new one. collected for parts and service call. Installed new ice maker ordering ice bin. Owes 110 on return. Order the ice bin.; ordrng 1 WPW10558423 (ice-contnr 198.53)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Arlington, VA 22201

Christian C.

Job Details: 10/02/2023

Cx complaint door glass is loose. Inspected unit and secured glass. Cx outside of 30 days of cosmetic damage warranty. Cx paid in full.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/02/2023

"6-3 customer stated that the unit was making a grinding sound in the last minute of a cycle. ran diag and tested the drain pump, and the pump worked as intended, but the customer said that the issue doesnt happen eveytime the unit is ran. also the unit gave an error for a comm error on the acu... need parts...; ordrng 1 w11621180 (control) and 1 w11396717 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Manassas, VA 20111

Tanner B.

Job Details: 10/02/2023

"CX concern tiny pieces in water when using ice .. water itself is fine.. found just 1tiny pieces of crushed ice in water .. Also cx concern the unit ui not responding , reconnected the ui and tested. found ui responding correctly after . Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Ashburn, VA 20148

Demonte S.

Job Details: 10/02/2023

Installed the inner Door and Arm. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Bowie, MD 20721

David J.

Job Details: 10/02/2023

CX stated they did not want me to touch the unit. Unit is being replaced by Home Depot this Friday. She has stated that nobody let her know that I was coming today. I gave her a pamphlet and let her know if she needed anything in the future to give us a call job complete

We serviced a

MAYTAG STACKABLE

Model MHW5630HW

Near Herndon, VA 20171

Demonte S.

Job Details: 10/02/2023

Installed the Cold Water Valve. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Wrightsville, PA 17368

Sal R.

Job Details: 10/02/2023

CX complai t is that the unit is not completing a wash cycle. I found that the unit has a F8E1 eror code stored in diag. I found that the cold side of the valve was not allowing water in. I was able to access and replace teh water inlet and unit test good.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Montgomery Village, MD 20886

Julian H.

Job Details: 10/02/2023

replaced parts & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Annandale, VA 22003

Jason A.

Job Details: 10/02/2023

CX complaint FRIDGE RC items freezing & condensation. Replaced diffuser damper control & test for operation. Checked thermistor & fans. Level doors & gaskets have good seal > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB01

Near Wrightsville, PA 17368

Sal R.

Job Details: 10/02/2023

CX complaint was that the unit would not make ice. I found that the clamp on the rear of the icemaker feed tub was not secure causing a warm air leak and water freezing at the leak. I cleared the ice blockage and unit test good. I collected $120.00 for service charges via check

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Goldsboro, PA 17319

Bernard M.

Job Details: 10/02/2023

"Cx complaint unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Ran test and unit filled but no activation from sump. Removed sump and found the connection going into motor was stuck. Also found the wire was wrapped around the sump tab. Wire seemed pinched and the connection came out in pieces.Reconnected mullex and replaced pump, ran test and sump didn't come on. Ordering harness and will use control on return, once available contact cx to reschedule; ordrng 1 W11227372 (harness)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Conestoga, PA 17516

Justin L.

Job Details: 10/02/2023

Cx complaint unit banging around. Was able to access unit and found no saved codes. Found unit unlevel. Leveled unit and calibrated and ran auto test. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/02/2023

Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM354GPS0

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/02/2023

"customer stated that she couldnt open the dispenser, and it wouldnt open itself in cycle. verified issue and relaced the dispenser, unit cks ok..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Sterling, VA 20164

Demonte S.

Job Details: 10/02/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a Grinding Noise. Grinding Noise is coming from the Freezer Section. Found that the Fan Guard is t sitting properly. Fixed Fan Guard. No noise. ( cx has a video of the refrigerator making a noise of the Freon moving through system. Drier is already horizontal. I advised the cx what this is. Nothing we can do at this time. ) unit is working as Designed.

We serviced a

AMANA WASHER

Model NTW4630YQ0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 10/02/2023

CX Complaint is the unit is shanking really bad. Inspected unit and found the suspension has failed and is really bouncy causing unit to shake really bad. Ordering suspension; ordrng 1 W10780048 (Suspension)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Locust Grove, VA 22508

Robert W.

Job Details: 10/02/2023

"CxComplaint is the oven isnt working. Inspected unit and found the ignitor not coming on pulled unit and found harness is damaged and isnt allowing power to ignitor, Unit needs new harness. CX declined repair and paid SVC"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Hampton, VA 23663

Justin W.

Job Details: 10/02/2023

cx complaint of clothes catching on filter housing and damaging component. confirmed complaint. ordering parts needed to repair unit and to prevent clothes from being damaged during use. advising cx not to use unit until return visit. while replacing new trap found new trap bad. ordering 2 screws due to screws being stripped out and a new trap.; ordrng 2 WP3387230 (screw)s and 1 W10906551 (filter trap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Stafford, VA 22556

Robert W.

Job Details: 10/02/2023

"CX Complaint is the unit isnt cooling at all. Inspected unit and found unit is unplugged plugged unit up and found the compressor wont start making buzzing noise, Found compressor is locked up spoke with SS tech and Ordering Compressor, Drier and couplers 2 Count sealed syatem; ordrng 1 W11574734 (Compreesor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Bridgeville, DE 19933

Michael E.

Job Details: 10/02/2023

CX complaint: low flo error on screen. Tested and verified complaint. Unit has been drying since last visit but is givinbg low flow error code. Air flow test failed in the yellow. I visually inspected the vent line under house and found a 12 ft section lower than the rest and this could be holding water. I pointed this out to CX. Unit heats and tumbles very well. I adfvised CX to have venting addressed. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Goldsboro, PA 17319

Bernard M.

Job Details: 10/02/2023

"Cx complaint of freezer leak. Inspected and found the top of FC gasket has condensation inside the rubber. The gasket seals all around. Unit will need gasket tube for on the inner liner. Also found ice build up on the bottom underneath drawer. Found the drain is clogged causing water to run down and freeze, then leak from under FC door. Ordering tubes and will unclog tube on return. Once parts are available, contact cx to reschedule; ordrng 2 W11159728 (gasket tube)s"

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