We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/21/2023
Installed new freezer door. All check ok.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC15PHZS0
Near Arnold, MD 21012
Davonte
Job Details: 09/21/2023
"cx complained unit had dirt and mold on unit parts. confirmed cx complaint. water pan , water tub and water slide all had mold on it. also distribution tub as well. cx wanted all parts replaced that had molding on it. cx wants all repairs done at once. cx paid for all parts and service call, and will owe 110 for labor.; ordrng 1 W11614100 (pan water)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/21/2023
Customers complaint is unit does not run at all. Found wires to the drain pump were broken. Repaired wires and all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Leon
Job Details: 09/21/2023
rplaced parts tested unit everything worked like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/21/2023
Customers complaiont is unit does not fill. Found unit had a loose connection on the water valve. Reinstalled all check ok.
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Chesapeake, VA 23320
Branden R.
Job Details: 09/21/2023
"cx complaint control not working , checked unit and found display warped not allowing control to be properly pressed and cycle unit . ordering new control display for unit .; ordrng 1 9872039B (Compactor Control Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 09/21/2023
"Customers complaint is scratch on the roll out tray, and the pantry shelf is bent. NTO parts.; ordrng 1 W11133636 (pantry frame) and 1 W11549362 (tray frame)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Portsmouth, VA 23703
Justin W.
Job Details: 09/21/2023
replaced bottom and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Surfside Beach, SC 29575
Paul F.
Job Details: 09/21/2023
Customers complaint is unit turned on by itself and just started draining. When I plugged the unit in it was stuck in a drain cycle. Canceld the cycle out and when into diagnostics. Found the only error was for out of balance. Ran test cycle and calibration and everything checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near ,
Shane B.
Job Details: 09/21/2023
cx complaint is a sheet of ice in the FC. confirmed complaint. darin line is clogged. i cleared all ice and cleared the drian line. unit is working as designed. cx paid service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/21/2023
Customers complaiont is unit still not mking ice and water on top of the freezer door gasket. NTO gasket kit and triple water valve.; ordrng 1 W11579561 (triple valve) and 1 W11087201 (heater) and 2 W11573592 (gasket kit)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manassas, VA 20111
Demonte S.
Job Details: 09/21/2023
Inspected the unit. Found that the cx is saying that the Dishwasher User Interface isn't responding. Checked the User Interface. User Interface lights are stuck on. Turned power off and tried to reset the unit. Lights are still stuck on. Installed User Interface. Tested the unit. Unit is working as Designed. Cx paid by Card. Cx is paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/21/2023
"Customers complaint is unit going oit of balance every load. No error codes stored, Ordering new suspension rods.; ordrng 1 W11217817 (rods)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Mason Neck, VA 22079
Robert W.
Job Details: 09/21/2023
"Cx Complaint is the unit is shaking really bad. Inspewcted unit and check suspension and its good ran diag and did find the gearcase making grinding noise. Found washplate stuck to gearcase and will need to be broken spaner nut will need to be split aswell. Ordering Gearcase, washplate,spaner nut, clutch; ordrng 1 W10752283 (washplate) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/21/2023
Customer complaint is heating issues. Found error code for communication issues. Reset power at the breaker and it cleared the code and all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Glen Allen, VA 23059
Joseph D.
Job Details: 09/21/2023
Replaced thermister after meltngboce. Thermister reading 60 degrees while encased in ice. Unit now cooling properly
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Arlington, VA 22203
Jason A.
Job Details: 09/21/2023
Update MS/ CX complaint WASHER noisey during spin. Foind errors F8E1lo flo F5E3+4 F0E2. Cleared errors & ran tests & wash. Step2 cold water very noisey & loud. Slow flow. Drains fast & agitate & spin normal noise levels. Bellows are twisted & will eventually tear & leak. Se SDPics 2TechStackW/D > JJ; ordrng 1 W11316256 (dual COLD valve) and 1 W11524105 (dispenser assym) and 1-2TechStackW/D (2TechStackW/D) and 1 W11314648 (Gasket bellows)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Hampton, VA 23669
Carl A.
Job Details: 09/21/2023
"cx complaint of unit leaking water ,checked unit to find no error codes at this time ,checked unit to find water leaking from drain pump as hose on drain pump had come lose reseated hose on drain pump and advise cx they will need a plumber as well as the stand pipe is backed up ,tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ0
Near Portsmouth, VA 23703
Justin W.
Job Details: 09/21/2023
cx complaint fc led not working and ice maker dripping in fc.. checked unit to find fc led not working. scode cover labor and part for fc led. ordering kit service pointer W11460554 found unit leveled forward lowered feet to lift unit to level ice maker to prevent drip.; ordrng 1 W11683243 (kit include 9leds plus 3 led for top)
We serviced a
KITCHENAID COOKTOP
Model KSEG950ESS5
Near Pasadena, MD 21122
Davonte
Job Details: 09/21/2023
"cx complained unit cooktop had a crack on it. comfirmed cx complaint. replaced hood, unit is now working as should"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22046
Christian C.
Job Details: 09/21/2023
"Cx complaint unit is not working. Inspected unit found F5E2 door switch stuck closed, F6E1 no water, F6E4 float switch open, and F9E4 lower spray arm error. Ran through diag cycle and lower spray arm did not rotate. No debris in spray arm. Quoted cx and they will not be going through with repair. Cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Dagsboro, DE 19939
Frederick R.
Job Details: 09/21/2023
CX complaint is fridge not cooling. Took temps upon arrival and FC was at 0.6deg and RC was at 36.8deg. CX has unit completely empty and is basing her temps off air temps and not food temps. Ive never seen temps out of range on this unit. Evap fan and bimetal working properly.Spoke to ED at WPTL. Went over my findings with him and he stated that this unit is working as designed and to pass on the SR# to the CX. There was no need for harness so it is being returned. Job is complete
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Washington, DC 20010
Sherwood
Job Details: 09/21/2023
arrived and found control box was open and damaged to harness and control. called parts warehouse they did reserve a control and office will reach out to cx tommorrow regarding the return visit.; ordrng 1 w11034208 (control)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Burtonsville, MD 20866
Israel R.
Job Details: 09/21/2023
Customer complaint unit is not heating up correctly. I found the tripple burner is hig on low. and all the other switches are starting to do it. Replace all the switches that i was sent with. Orderin the other switch.; ordrng 1 WP7403P238-60 (switch-inf)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Bethesda, MD 20817
Brian F.
Job Details: 09/21/2023
"Cx states unit sparking/won't start. Tested, no sparking, but door not activating all interlock switches fully, preventing cycle from starting. Ordering inner door and hinges.; ordrng 1 W11684570 (Inner door) and 2 W11675306 (hinge)s"
We serviced a
JENN-AIR FREEZER
Model JBZFR30IGX00
Near Bethesda, MD 20817
Brian F.
Job Details: 09/21/2023
"Cx states unit not making ice, inspected and confirmed. Installed IM, control, and UI. Ran test 97, can hear valve activating but no water comes out, ran test 66, unit then power cycled, issue is being caused by shorted fill tube heater. Ordering fill tube heater, bringing valve for return.; ordrng 1 W11515313 (fill tube assembly)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Richmond, VA 23224
Chris B.
Job Details: 09/21/2023
cx comp unit will not respond or open insp unit conf cx c omp found no greeen light on control replaced control found unit now unlocks also found open line to dp also found gear acse to be very loud apon replacing wire harness found tip on tub that holds pressure line to be very short ordering tub and gear case to completet repair will use harness on return visit; ordrng 1 w11219115 (tub) and 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/21/2023
"LESS THAN 30 DAYS CX states that doors are not at the same height adjusted door & unit, doors are matching now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Damascus, MD 20872
Justin S.
Job Details: 09/21/2023
replaced the hinge and cam. adjusted the kickplate and the freezer door and the door still makes the noise when the door is coming down from the hinge. called tech support and spoke with a rob. Noise is normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near North, VA 23128
Lucas R.
Job Details: 09/21/2023
"cx complaint unit not washing, checked unit found 4-3, 7-1, codes, 120 vac to wash motor, motor not turning, replaced sump and motor, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chambersburg, PA 17202
Drew B.
Job Details: 09/21/2023
"replaced all parts tested the unit icemaking etc and heater and set temps correctly and allow to work functionally, collected labor at 120.00 via chck"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Washington, DC 20003
Samuel R.
Job Details: 09/21/2023
cx complaint unitis making loud noise and not making ice.inspected unti and found unit to have ice build from it not draining properly.a;so found unit ot have a bad inlet valve.ice maker is good.unit needs a new draintube and inlet valve WPW10179146, W11512417; ordrng 1 WPW10179146 (inlet valve) and 1 W11512417 (drain tube)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Washington, DC 20001
Samuel R.
Job Details: 09/21/2023
cx complaint unit is not heating and door not closing properly.inspected unit and foudn unit door to close properly and seal properly.tested unit to 300 went up and temp cycled properly unit is heating up correctly.unit is working as desgined.
We serviced a
KITCHENAID RANGE
Model KCGS350ESS00
Near Washington, DC 20007
Samuel R.
Job Details: 09/21/2023
cx complaint middle burner is not lighting.inspected unit and could confirm.found valve to work properly.checked ignitor and and ignitor checks out good.found switch to be bad due to liquid falling into switch need new switch harness cx pif W11561436; ordrng 1 W11561436 (switch harness)
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Arlington, VA 22201
Jason A.
Job Details: 09/21/2023
CX complaint WASHER noisey. Found rear cover is pushed in & hotting rotor screw See SDpics. Pounded cover flat - it is concave - unsure why the cover is not flat & why it is designed & made concave. Level unit. Ran test wash & drain & spin. Unit is now normal noise level > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Kyle A.
Job Details: 09/21/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Reisterstown, MD 21136
Brian R.
Job Details: 09/21/2023
cx has a few issues with unit and shutting down or not making ice or very small ice as well. replaced parts ordered and advised cx to let unit run the next 24-48 hours and see how it does and call back if needed. job complete.
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Columbia, MD 21044
Dustin F.
Job Details: 09/21/2023
"cx complaint: unit wont work.Inspected unit, found light on inside with door shut. inspected door latch and confirmed Cx complaint. Door latch was snapped off. not allowing unit to work. replaced door latch with pre id and tested unit. unit heats,spins, and works as designed. cx paid with check."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Owings Mills, MD 21117
Marc M.
Job Details: 09/21/2023
"installed sump and TIGHTLY secured wash arm to the diverter cover on the sump (to the point of where the retainer clips in the wash DO engage and lock in). started cycle and within one (1) rotation of the wash arm on the lower rack portion of the cycle, the wash arm stopped and just clicked. furthermore, ran unit dry so that the door could be opened and the wash arm accessible to service while running. what is clearly happening is if the wash arm gets even slightly off balance the gear will bind and the diverter motor will just click against the interior gear of the wash arm. if there is no wash arm installed the clicking of course does not occur. multiple wash arms have been used as well as multiple diverter covers. contacted techline and was told to order wash arm again.; ordrng 3 W10860176 (arm-spray)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Owings Mills, MD 21117
Marc M.
Job Details: 09/21/2023
cx complaint unit making loud vibrating noises when running. inspedcted unit and found that the discharge line was vibrating off of the drain pan below the condenser. was able to reduce vibration but do believe the unit could benefit from mastic to further the noise reduction. mastic should be applied to the suction and discharge tubes.; ordrng 5 W11553819 (mastic)s
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Reisterstown, MD 21136
Brian R.
Job Details: 09/21/2023
cx complaint is is times theres really loud metal to metal sounds. not every load he said. found code F7E9 F6E3. cleared codes and ran a dlms cycle then auto test. pulled unit and checked and found bolt for stator was missing. was able to find one and replace and check again and unit checks. job complete. .
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 09/21/2023
"cx complaint unit not cleaning dishes. checked unit, unit displaying f4e3 motor fault, checked motor, motor reading out of range, replaced sump&pump, tested, dispenser is not dispensing rinse aid, come to find defective dispenser. ordering dispenser to complete repair. advised cx they will be contacted for time frame.; ordrng 1 WPW10428217 (dispenser)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Potomac, MD 20854
Roberto I.
Job Details: 09/21/2023
"Cx complaint dw beeping all the time and not starting the cycle.Ran diag, found FAE4 error (diverter cannot find position). Inspected wiring connection and diverter disc, found nothing wrong. Ordrring sump/motor assy W11416363; ordrng 1 W11416363 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Stafford, VA 22556
Tanner B.
Job Details: 09/21/2023
Installed new washplate and tested unit. No leaks . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Arlington, VA 22201
Jason A.
Job Details: 09/21/2023
CX complaint FRIDGE leaks from icemaker section. Found sheet of ice under ice bin & a very thick sheet uncer icemaker all the waty to icebox fan. See SDpics. Previously measured 1 shot fill. 7seconds & less than 1/4 cup. Verified amount with techline. Install heater kit. TL recommend update kit UI & ACU. Part OOS. CX will leave icemaker on & turn off after a few batches. CX will save ice in freezer > JJ; ordrng 1 W10864261 (Control kit incl UI &ACU)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22204
Jason A.
Job Details: 09/21/2023
CX complaint FRIDGE no cool - slow water dispense & filter & cover falls. Replaced compressor & isntall coupler & UV drier. Run vac & filled with 140psi NITROGEN - Record pressure start & after 25minutes. NO Pressure drop. See SDpics. Run vac for 10 minutes & filled R134. Unit is beginning to cool. CX paid in full for filter housing & mount - 10+ WP > JJ; ordrng 1 W11346623 (filter housing 64.71) and 1 67006325 (filter bracket 61.71)
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Samuel R.
Job Details: 09/21/2023
tested unit with airflow meter and got poor airflow cx will call back after getting vent cleaned.; snapped 3 QuickPics
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/21/2023
"replaced gasket, fluffed gaskets. tested, doors are sealing, advised cx to try to allow gaskets to form as long as possible."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Stafford, VA 22556
Tanner B.
Job Details: 09/21/2023
complaint was actually not making ice . found power to IM but no response. needs new icemaker; ordrng 1 W11546935 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Falls Church, VA 22044
Christian C.
Job Details: 09/21/2023
"Cx complaint unit is dispensing water very slowly and IM is not working. Inspected unit water is slow. Removed water filter and water flow is normal again. Cx has just replaced water filter. Jumped T&H and IM did not cycle. Ordering filter housing, and ice maker. Cx owes 160 in labor on return visit.; ordrng 1 WPW10238123 (filter housing) and 1 WPW10251076 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Orrtanna, PA 17353
Drew B.
Job Details: 09/21/2023
"cx complaint that unit is intermittingly flahsing f9e1 and when arrived i found the unit to have load in and been running no issues. and also found outdated old element that is almost rotting throuigh bae will need element and pump schd the 25th,; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Glen Arm, MD 21057
Brian R.
Job Details: 09/21/2023
cx complaint is lower kick plate is warped or damaged. checked unit and unit was damaged when bringing in and shell is bent and warped out. she said home is new and shes been here less then a month. unit would need to be replaced or she said she will have builder back to try to make flate again. unit checks job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/21/2023
installed all ordered parts and restored power. left the light on for several minutes. no flashing or flickering. unit is working as desgined.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Beach, MD 20714
David J.
Job Details: 09/21/2023
Customer complaint of a leaking dishwasher arrive today to repair with tub that was shipped to customer pulled tub out of box with customer and found heavy scrapes on top of unit and dents on the top and on the bottom re-ordering tub and having it shipped to the warehouse for MR to inspect before sending it out with technician. Will return when part arrives. ; ordrng 1 W11409865 (Tub (2nd reorder due to damage))
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lexington Park, MD 20653
David J.
Job Details: 09/21/2023
Customer complaint unit continues to try and drain even with no water cannot place unit into diagnostic mode. Need to replace control at bottom of unit arrive today and unit is stacked and cannot get to under unit door was locked and I was able to get open for customer that way it did not cause mildew Call office to reschedule with second technician and will return when that date arrives. Unit is still not working. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Julian H.
Job Details: 09/21/2023
CX complaint about unit not washing properly put unit on test mode no errors the let auto test starts motor makes a humming noise but wont circulate water strongly mottor getting 120vac need part ordering control just in case ; ordrng 1 W11416362 (sump/motor asm) and 1 W11410062 (ctrl elec)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lexington Park, MD 20653
David J.
Job Details: 09/21/2023
Customer complaint of noise when dryer is running when I arrived I found there was clothes inside of unit removed all closed and ran dryer. Heard something slapping inside of dryer. Remove lid and inspected belt and find belt to be split and is slapping the interior of the unit ordering belt for return visit and will replace when part arrives ; ordrng 1 341241 (Dryer drum belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Ocean View, DE 19970
Frederick R.
Job Details: 09/21/2023
CX complaint is no ice dispense. Inspected nd found coupler on bottom of bin is faulty and stripped of from auger coupler. Ordering ice bin container. 7 in stock. Rescheduled CX for Wed 9/27/23. CX prefers afternoon appt; ordrng 1 W11347840 (ice bin)
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Timonium, MD 21093
Shane M.
Job Details: 09/21/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/21/2023
"replaced manifold, tested, cx still not happy with unit. advised cx that is the design. advised cx they can call whirlpool cx care."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near La Plata, MD 20646
Shawn D.
Job Details: 09/21/2023
replaced mullion rail and tested and is working. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/21/2023
"installed ordered part. restored power and tested IM. it cycled and filled properly. cx now says unit is freezing food in the pantry drawer. unit is set to recomended temps. prob shows 29 in rear of pantry drawer. temp control on drawer is set to warmest setting. verified the slide that covers the vent is working. ordering UI, damper control and thermistor for return. visit. schedule when available.; ordrng 1 WPW10479155 (control) and 1 W10316760 (thermistor) and 1 W11579559 (user interface)"
We serviced a
WHIRLPOOL FREEZER
Model GS6NHAXVA02
Near Washington, DC
Samuel R.
Job Details: 09/21/2023
replaced part and tested unit.now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 09/21/2023
"CX complaint freezer lights not working.Confirmed complaint, replaced all the led modules per sp. covers parts and labor. All the lights worked ok. Used 1 led kit (3 pack) from pre id and 3 kits (3 pack each) from v/s.; ordrng 3 W11632139 (led kit (RI van stock))s, used 3 W11632139 (led kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/21/2023
"replaced valve, and gaskets, tested, unit working as designed. cx stated previous tech removed water cover and now cover is not staying seated, verified issue, ordring covers to complete repair.; ordrng 1 W11519867 (top cover) and 1 W11519867 (cover)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near La Plata, MD 20646
Shawn D.
Job Details: 09/21/2023
cx complaint went away for a while tunred water off to house came home turned water on and ice issue and unit is not making ice at all and said he tried removing ice bin but front of it pulled off. inspected unit and conifmred ice bin is broken and ice bin hard to get out. got ice bin out and at the back of ice maker compartment theres ice. cleared all ice and tested ice maker it dropped cubes then when filling its leaking. removed ice maker found fill cup frozen. cleared ice and cycled ice maker again and worked good this time. left cx with quote if he wants new ice bin. unit is good to go; ordrng 1 W11185686 (icebin 202.35)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Louisa, VA 23093
Eric F.
Job Details: 09/21/2023
"Could not replicate issue. Heated a bowl of water, no unusual noises. Advised cx on operation noises, sound of turntable moving, that issue was likely not indicative of any problems. Advised her to record noise if it happens again and call back if she still has concerns."
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Clarksburg, MD 20871
Justin S.
Job Details: 09/21/2023
CX complaint ja range stuck knob. Confirmed complaint frontn right burner knob was stuck shut. Replaced valve and brnr. Tested valve with soap and bubble no leaks. Burner now ignites and shuts off.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Potomac, MD 20854
Julian H.
Job Details: 09/21/2023
"CX complaint about unit making a noise play a recording for me put unit on test mode & confirmed with CX damper being noisy replaced from VS & working; ordrng 1 WPW10594329 (damper control for restock JH VS), used 1 WPW10594329 (DAMPER for restock JH VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model JDRP536WP02
Near Timonium, MD 21093
Brian R.
Job Details: 09/21/2023
came out to replace partd and cx said unit has another issue that wasnt before until reai was done. said right frint burner when putting on low keeps clicking. went to replace housing and clips are broke. will reorder that and parts for right front burner switch.will reorder parts and going by notes parts were switched around and all cx sid to get unit to work. cx asked to have tech back that did repair as he knows whats going on and to fix unit he fixed. office will schedule.; ordrng 1 W10116151 (Light Housing re oper) and 1 WPW10385583 (Single Valve re order)
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Richmond, VA 23225
Chris B.
Job Details: 09/21/2023
replaced idler and rollers testesd unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Rockville, MD 20852
Roberto I.
Job Details: 09/21/2023
"CX complaint blower fn not working.Tested fan, confirmed complaint. Removed unit from cabinet, found sign of short circuit on blower motor. Replaced blower but it didn't work. Replaced control board, unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Catonsville, MD 21228
Robert L.
Job Details: 09/21/2023
"tub overhaul per previous, tub/basket/transmission/cam/belt/washplate all installed, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rockville, MD 20852
Roberto I.
Job Details: 09/21/2023
"CX complaint water not draining.Found water in the tub. Ran diag, found F8E2. cleare error. Teted drain pump, it didn't run, found a piece of glass jammming the impeller. Removed debris, the unit drained ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20853
Roberto I.
Job Details: 09/21/2023
"CX complaont clocking noise during wash.Ran diag, no errors. Ran agitation, found noisy gearcase. emoved rortor, noticed of a play on the gearcase shaft. I was able to remove the wash plate, but I found stuck tub spanner nut and I had to stop hitting the spanner nut tool to avoid damage, it must to be cutted. Ordering gearcase W11449841 and tub spanner nut W11551646. Pre id slider to be installed on return. **2 COUNTS**; ordrng 1 W11551646 (tub spanner nut) and 1 W11449841 (gearcase) and 1 dbl lbr (to cut spanner nut)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near California, MD 20619
David J.
Job Details: 09/21/2023
"Customer complaint unit has no power arrive today and inspected unit. Found unit turns on it automatically tries to turn motor. Remove top panel and ohm down motor and had proper resistance ohmed out drain pump and also had proper resistance when unit is plugged in control turns on and buzzes, and then turns right off Ordering parts for a return visit and will return when they arrive. ; ordrng 1 W11608056 (Control) and 1 W11307244 (Lid latch) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Rockville, MD 20852
Roberto I.
Job Details: 09/21/2023
"Replaced part, the light turned on and worked as designed."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Catonsville, MD 21228
Robert L.
Job Details: 09/21/2023
"installed door latch, no goes to spin but only agitator moving, basket is free spinning, if helped along will go butnot to full speed,; ordrng 1 W10820043 (brake & drive tube) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner) and 1 285785 (clutch)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 09/21/2023
Cx complaint unit is not working properly inspected unit cx states it only happens at initial start up tried multiple times with and Without clothes and it is working properly no odd noises recommended cx get a recording of the unit doing this due to unable to duplicate
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Culpeper, VA 22701
Danny R.
Job Details: 09/21/2023
found loose conecion to pump reseated harness checksok
We serviced a
JENNAIR RANGE
Model JGRP436HL05
Near Reisterstown, MD 21136
Brian R.
Job Details: 09/21/2023
came out to replace part and wrong part sent. right part number and sticker just wrong part. part was a switch for a washer. took pictures of part and bag. office will reschedule.; ordrng 1 W11328263 (Switch Harness re order)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Silver Spring, MD 20905
Israel R.
Job Details: 09/21/2023
Customer complaint unti is is dead. I tested the unit and found the unit is not turning on. No getting power. I foiund the plugg not in all the way but now the unit still not turning on. I tested power to the control and tested. And now it does not come on but the drain pump is working. I then replace the UI and now the unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bethesda, MD 20817
Brian F.
Job Details: 09/21/2023
"Cx states unit makes ice intermittently, inspected, ice bin full at time of visit. Installed ice maker and fill tube heater, UI has damage out of box. Reordering UI.; ordrng 1 W11636543 (UI REORDER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Leon
Job Details: 09/21/2023
cx complaint was unit gasket was defectvie confirmed the issue ordering new gasket; ordrng 1 W10830046 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Washington, DC 20015
Sherwood
Job Details: 09/21/2023
picked up loggers
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHEXVB00
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/21/2023
Customer complaint is that the unit is not cooling properly still. Checked freezer compartment and found it at 42. Heard the overload trip while checking temperature. Compressor is drawing 7.5A and overheating. Condenser fan is working properly. Unit needs a new compressor.; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Pasadena, MD 21122
Davonte
Job Details: 09/21/2023
"cx complained unit wasnt cooling on the rc side, confirmed cx complaint. previous tech ordered damper and thermistor. installed both, advised cx to give unit some time so temps can adjust."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 09/21/2023
"Cs icemaker is slow at producing ice, was working great for a few weeks then stopped. Confirmed complaint. I tested icemaker and it struggled to move but it did eventually cycle and fill with water. Temps are good. Ordering icemaker.; ordrng 1 W11546935 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Indian Head, MD 20640
Shawn D.
Job Details: 09/21/2023
"cx complaint unit is making a tapping noise when slwing down from spinning and spinning at times. inspected unit and checked for errors and had none, ran service cycle and i heard the tapping noise coming from right side sounds like tub ring is hitting cabinet. removed screws tilted top back to find shock pad is stuck on tub must have been installed wrong from factory and i cant remove it. grabbed new one from v/s and installed new pad on cabinet so incase tube ring hits cabinet it will prevent the tapping noise. put unit back together and tested and sounds good. unit is good to go; ordrng 1 W11197416 (shock absorber SD V/S), used 1 W11197416 (shock absorber SD V/S) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Lititz, PA 17543
Justin L.
Job Details: 09/21/2023
Cx complaint unit not cooling properly. was able to access unit and found evap covered in ice. Ohmed out thermistor at 34.53K Ohms and found heater disconnected. Attached and entered diag and activated heater. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 09/21/2023
"checked errors, none stored. ran spin, spinning smoothly. added clothes, ran rinse and spin. while spinning, knocking noise from rear of unit. found back panel not tight at bottom, moving with unit and causing noise. removed, adjusted and reinstalled back panel. resumed testing, sounds normal."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Carlisle, PA 17015
Andrew S.
Job Details: 09/21/2023
Per previous diag I was able to access and replace the control board. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 09/21/2023
"cx complaint unit not drying, checked unit found f4e4 L2 code, 240 vac to unit, element cycling, moisture sensor ohmed good, unit has 10 feet of ventilation going up, angles, then 10 feet out, per cx had birds in ventilation earlier this year, advised cx to have ventilation cleaned, and problems persist have redispatched. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lititz, PA 17543
Justin L.
Job Details: 09/21/2023
Cx complaint unit not cleaniong dishes. Was able to enter diag and found f7e1 wash motor failure f8e1 no water. Ran auto test and foudn unit to fill and drain but during pumping control was sending 120.4VAC but motor didnt move. Ordering sump assembly and setting return for mon 9/25/23; ordrng 1 W11416362 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester, VA 23061
Lucas R.
Job Details: 09/21/2023
"cx complaint swinging tempos, checked unit found fc temp-10, ff 31, all fans working, no blocked ducts, ohmed thermistors, from p5, gy-gy 5.6k ohms, tn-tn 6.7k ohms, fc temp reading higher then ff, called techline spoke with nate, advised to replace damper with thermistors.; ordrng 1 W11645127 (diffuser)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 09/21/2023
Cx complaint ice build up on evap cover and fan. Was able to access unit and verify concern. Contacted tradecare and got p&l W18OZK0APL1. Found bi-metal not allowing unit to defrost properly. Ordering parts needed for repair and once in office will need to set return; ordrng 1 W11603851 (motor and harness) and 1 W10843055 (control)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Williamsburg, VA 23185
Orbie
Job Details: 09/21/2023
"replaced all parts, spanner nut seized had to cut off, tested unit working as designed. switched water hoses for cx so they're red to hot blue to cold."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48MDX05
Near Fallston, MD 21047
Neil H.
Job Details: 09/21/2023
CX COMPLAINT UNIT NOT COOLING PROPELRY FOUND EVAP COVER IN FROST HEATER HAS OXIDATION AND BUILD UP ON CONNECTOR ORDRING NEW HEATER AND I/M LEAKING AND BI-METAL; ordrng 1 4317943 (Whirlpool Refrigerator Ice Maker Kit) and 1 WP2001608 (heater) and 1 WP4387499 (bimetl-def)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Washington, DC 20001
Samuel R.
Job Details: 09/21/2023
cx complaint unti is not dispensing ice.inspected unit and could confirm.cleared ice been and spun metal rod and it spun freely.tried unit with ice cubes in it and unit will still struggle to dispense ice.unit will need a new auger motor.cx will call whirlpool as unit is fresh out of warranty.
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near York, PA 17403
Sal R.
Job Details: 09/21/2023
MN / SN is rubbed off of the plate. I advised CX ot obtaine new MN/ SN plate with whirlpool. No service provided.