We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt518szfm02
Near Baltimore, MD 21215
Shane M.
Job Details:
11/30/2023
cx complaint the unit icemaker was leaking. found fill tube not in correct spot. fix this issue. no leaks. unnit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Frankford, DE 19945
Michael E.
Job Details:
11/30/2023
CX complaint:L keeps trying to drain. Tested and veriied complaint. Unit was in a drain cycle. I allowed it 7 min to finish. Then unit passed all tests. Possible too much detergent. I went over detergent use with he and went over how drain cycle operates. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ
Near Rosedale, MD 21237
Alexander D.
Job Details:
11/30/2023
"cx complaint rc not cooling properly, fz is but frost everywhere. inspected unit and verified complaint. frost all over fz as if door was left open. cleared all frost. found drain iced over, wasnt clogged. noticed heater wasnt snapped into drip tray properly so it wasnt close enough to drain to prevent it from icing over. cleared all ice with steamer. adjusted heater closer to drain and bent tabs in drip tray to hold it in. tested unit, unit is now working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/30/2023
"unit not heating. high voltage transformer failed, not sending voltage to magnetron. gave quote to replace transformer, magnetron and capacitor due to grease buildup, cust declined. called safety- cust does not wish to proceed with repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Shane M.
Job Details:
11/30/2023
installed parts. unit working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near ,
Thomas B.
Job Details:
11/30/2023
"Unmounted the unit tucked back in the metal tab, sticking up, remounted unit tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2023
customer complaint that Union is activating touch panel when steam touches it called tech line tech line advised updating unit using Whirlpool app if that doesn't remedy problem for customer to replace HMI
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2023
CX complaint DW not cleaning well & display has flashing lights. Replaced lower & middle wash arms. Found EXT DRY & START LED permanently lit & wash motor is very noisey. Ran NORMAL cycle to verify hot inlet fill; ordrng 1 W11460908 (Console) and 1 W11412696 (seal) and 1 W11460962 (DISPLAY) and 1 W11460945 (SUMP WASH MOTOR ASSYM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF02
Near Middle River, MD 21220
Alexander D.
Job Details:
11/30/2023
"replaced icemaker. there was a iceblock in fill funnel as if valve was seeping again. replaced valve again but since there was ice in funnel, the divider got damaged when i pulled the icemaker out. ordering divider. also ordering auger motor and yoke in case the yoke is seized. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10309864 (divider) and 1 WPW10309868 (auger motor) and 1 WP63052-2 (yoke)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Great Falls, VA 22066
Christian C.
Job Details:
11/30/2023
Cx complaint after using unit for a while unit shuts off. Inspected unit no errors stored. Cx uses timed dry in multiple uses. Cx will try other cycles while waiting for control; ordrng 1 W11618917 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Essex, MD 21221
Alexander D.
Job Details:
11/30/2023
"replaced fill tube. tested unit, no leaks or spraying from fill tube. unit is now working properly. cx paid remaining balance of 110.00 labor with c/c"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Lancaster, PA 17601
Sal R.
Job Details:
11/30/2023
"CX complaint is that the units rear felt has come off. I found that the felt was inside the drum. I am orderign 1 drum assembly (W10545923 ). Drum is covered under the 10 year limited warranty. I collected $139.00 for service charges via credit card. CX owes $120.00 for labor charges once the repair is completed. I have infomed CX that the drum will direct ship to the home. Once the part arrives, CX will inspect and call office to set a return date. I advised CX to not run the unit until repair is completed.; ordrng 1 W10545923 (Drum assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Sparrows Point, MD 21219
Alexander D.
Job Details:
11/30/2023
"cx complaint door gaskets keep falling out. inspected unit and verified complaint. reinstalled gasket but just feels loose and can easily pull back out. door liner warped and cant hold gaskets good. ordering rc door, fz door and nameplate. also ordering gaskets in case doors dont come with them. advised cx doors will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11575716 (rc door) and 1 W11178521 (nameplate) and 1 LW10638683 (fz door) and 1 W11030683 (rc gasket) and 1 W11574983 (fz gasket)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit won't start cycle. Entered diag and found no error codes. Entered manual test and ran high speed spin and heavy agitation, both checked good. Cx didn't have water hooked up. Cx stated he attempted to wash 3 towels and informed him more laudry is needed in order for unit to add water after sensing. Instructed cx on how much laundry and how to evenly distribute around basket to get unit to complete cycles. Cx understood, unit runs as designed."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Nottingham, MD 21236
Neil H.
Job Details:
11/30/2023
replaced the i/m and the bin
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint no operation, checked unit found broken belt causing belt switch not to close, also found stiff idler, replaced belt and idler, tested, unit working as designed.; ordrng 1 661570V (belt LR VS) and 1 W10837240 (idler pulley LR VS), used 1 661570V (BELT LR VS), and 1 W10837240 (BRACKET LR VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/30/2023
cx has a few issues with unit. element is turning white and things dont get clen all the time and unit doesnt run right. units O-O-W and he knows. tested and checked unit. in auto test unit would just drain a min or two and then beep and shut off. would not run test. ran a normal was with high temp to try as well. ticket was called in on 11/21/23 a day day before 5 year entitlement is up. went over unit with him and parts needed. he will pay service call and call us back about repair when they get back.; ordrng 1 W11114745 (Console 5 year) and 1 W11341628 (Control 5 year) and 1 W10703867 (Element 90.03) and 1 W11084121 (Turbidity Sensor 50.48)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit doesn't heat. Ran unit on timed dry set to high heat, ran for 5 min and unit heated to medium. Fpund the vent cover flaps outside aren't opening while running. The vent hose runs about 10-15 ft from back unit to the outside with 5 90 degree elbows inside joists through basement. Instructed cx to have vent hose cleaned unit to the outside. If unit still doesn't heat up to high, cx will call back. No parts needed at this time, unit runs as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Riviera Beach, MD 21226
Alexander D.
Job Details:
11/30/2023
replaced dispenser. tested unit. dispenser door opened on its own. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Palmyra, VA 22963
Eric F.
Job Details:
11/30/2023
"Confirmed cx complaint unit not producing ice in fridge, not keeping up with production in freezer. Tested unit temps, found fridge reading at 34 degrees, freezer at -1. Found ice maker mold full in freezer, freezer is producing. Found E5 error code in fridge ice maker. Confirmed ice maker fill function, ice box fan, and proper water flow to unit. Called techline and documented issue, techline advised that if everything checks OK that it can only be the ice maker. Cx states that production in freezer has decreased but it is likely that they are relying on it more due to the failure of the fridge ice maker and that it can't keep up with demand. Techline advised replacing fridge ice maker and freezer ice maker to be certain of no failures.; ordrng 1 W11658802 (ice maker (fridge)) and 1 W11578780 (ice maker (freezer))"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/30/2023
cx complaint that unit is not cooking up to their set times f1e1 when first trying to start oven f1e1 and had error of heating up to desired temps will need the sensor for both ovens and the acus. call when all in to reschd; ordrng 1 w11598120 (sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, VA 23464
Justin W.
Job Details:
11/30/2023
cx complaint agitator warped. checked unit to find agitator and washplate warped. replaced both parts and tested. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
11/30/2023
"Customer complaint is that the unit is still leaking from the ice dispenser. Found frost under the ice bin and in front of the ice maker. Door is sealing properly, no frost in the main compartment. Separator assembly has already been replaced and the control set was replaced on the last visit. Contacted Whirlpool Tech Support and determined that there is an issue with the interior of the door, causing the air bleed.; ordrng 1 W11551458 (door, freezer(SS))"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mercersburg, PA 17236
Drew B.
Job Details:
11/30/2023
cx complaint that unit is not going through the cycle automatcicalluy when arrived found the unit to have long fill no fill and found cold screen was caked with dirt from well.. was bale to remove the screen and clean and dirt out and reinserted and then checks good went through the automatically and checks good the unit is now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dallastown, PA 17313
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit won't start. Attempted to enter diag and found the start button isn't working. Accessed control and found plastic piece that presses in to allow control to start is stuck. It doesn't allow button on control to start. Ordering panel and control, once available contact cx to reschedule; ordrng 1 W10877390 (control panel) and 1 W11603810 (control)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Oven is not cooking evenly. Ran Service Diagnostics on the unit. No error codes. I then ran a Normal Bake Cycle and checked the Temperature to the unit. Set the unit to 350 Degrees. Unit is holding Temperatures. Avg Temperature is reading to 353.2 Degrees. Unit is working as Designed. ( Referred the cx read the use and Care and to follow the Rack positions.)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2023
CX complaint RANGE cooktop burners slow to ognite & flame height at HIGH looks like simmer.. If they leave the burner off & try again sometimes flame height is normal but issue happening more frequently. CX uses only the FR FL / / / the others are covered with alum foil. Advised CX aluminum might be drawing spark energy from other iginitors as they light at the same time. Measured gas flow at orifices. Pressure dropping below 4 inch WC. See SDpics. Returnning tech see TSP Measure & record incoming gas flow > JJ; ordrng 1 W11320019 (Manifold LEFT) and 1 W11320025 (Mainfold RIGHT) and 2 W11319683 (burner base L & R 2 needed)s and 1 W11106948 (regulator) and 1 gasflowmeter (gas flow meter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/30/2023
unit being sumitted up for review as as mulion still not working as is should called techline spoke with Andrew was advise unit going up for review was advie by techline that unit was goinf under review and to not put the part that were order not to be put on yet; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03I IT
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2023
Unit with full Frost pattern on freezer but no refrigerant entering refrigerator evaporator unit with blockage and three-way valve ordering compressor and condenser as they must be brazed as one; ordrng 1 W11575001 (3 way valve) and 1 W11548259 (Condenser) and 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/30/2023
"cx complaint fan turns on on its own, even when they havent used range. could not duplicate issue, replaced control, and fans, tested. verified fan is working intermitently. ordering controls to complete repair.; ordrng 1 W11220420 (panl-cntrl) and 1 W11443147 (control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/30/2023
Replaced damaged drawer panel and unit operating properly; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/30/2023
Picked up Data Loggers.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Catonsville, MD 21228
Robert L.
Job Details:
11/30/2023
"cx complaint sd and f9e1 errors, also found f8e3 stored, found hose from tub to drain pump had obstruction, cleared hose, unit drained, unit was stuck draining, cleared pressure hose, and still stuck draining, replaced pressure switch and unitfully reset, ran diag cycle,and tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Virginia Beach, VA 23456
Justin W.
Job Details:
11/30/2023
replaced harness and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDhZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2023
"Unit needs new rh door seal, seal magnet strip falling out .; ordrng 1 W10407212 (rh seal)"
We serviced a
KITCHENAID RANGE
Model WFE535S0LS2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/30/2023
cx complaint unit locked after clean cycle. checked unit to find latch bad and control bad. replaced parts and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Carl A.
Job Details:
11/30/2023
repalced all parts tested unit works as designed
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Boonsboro, MD 21713
Ricardo S.
Job Details:
11/30/2023
"Cx complains that after the last serives the top burners stopped wotking, inspected unit and any of the burners works.. what i found is a loose connection on the burners switches, reset power, unti tested and top burners woking ok"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Winchester, VA 22602
Ezra M.
Job Details:
11/30/2023
"inconsistant heating. tested unit on arrival, heating and tumbling normally, vents clear, good air flow. added wet clothes, continued tumbling, stopped heating. found wire harness not seated on motor, losing connection when vibrating. removed and reinstalled harness, verifed secure and unit heating."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Westminster, MD 21158
Brian R.
Job Details:
11/30/2023
cx complaint is key pad does not work and it flashes and number and bars are missing and not showing. also consol is warping and oming off. tried to test and check. unit has 120 to unit and control. unit has moisture leak thats warping console and shorted key pad. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11660284 (Console Black) and 1 W11649995 (Air Vent) and 1 W11632709 (UI)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/30/2023
Cx complaint door damaged. Was able to access unit and verify cx within 30 day cosmetic. Replaced door unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS1
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/30/2023
concerns with dishwasher door closing and also had a issuse with water remaining at end of cycle found left front foot all the way down and unit tilted to the left checked fault history and ran diag no errors presnt and unit drained all the water out
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/30/2023
"Cx complaint same issue as before. Removed outer door and found condensation on the console. Removed vent assembly and gasket was still in place. Contacted techline and spoke to Derek. Potential of gaskets not sealing properly and reccomends ordering the outer door, vent assembly, gaskets, and console. Ordering parts and once in office will need to set return; ordrng 1 W11416371 (outer door stainless) and 1 W10909682 (nameplate) and 1 W11545539 (vent gasket) and 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 W11412696 (seal) and 1 W11622500 (console)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/30/2023
"The fc door is warped , needs new door assembly .; ordrng 1 W11436967 (fc door)"
We serviced a
WHIRLPOOL COOKTOP
Model WEG745H0LZ4
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/30/2023
Cx complaint that the back left burner keeps going out. Was able to access unit and verify concern. Verified correct oriface and found between medium and low the flame would go out. Was able to adjust valve to correctt the issue no further work needed
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Great Falls, VA 22066
Christian C.
Job Details:
11/30/2023
Cx complaint unit is making a clickling noise. Inspected unit no errors stored. Ran through diag cycle no issues. Advised cx that the clicking is normal operating noises.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Dillsburg, PA 17019
Fred G.
Job Details:
11/30/2023
cx complaint unit wont start a cycle. inspected unit and entered diag and found F5E4. cleared code and ran auto test and found unit finished with out issue. I did have to reset power to get unit into diag. I then reentered diag and found 0 error codes. i started a quick wash and found unit began to wash no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Great Falls, VA 22066
Christian C.
Job Details:
11/30/2023
"Cx complaint of water lines jumping everytime unit fills up. Inspected unit F0E5 overload, F2E1 stuck button, and F3E2 inlet water temp fault. Ran through diag cycle and inlet lines jump whenever water goes though. Found gearcase leaking oil. Cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details:
11/30/2023
Replaced FC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cobbs Creek, VA 23035
Orbie
Job Details:
11/30/2023
"replaced gearcase and all associated parts. tested unit, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhv00
Near Milford Mill, MD 21244
Shane M.
Job Details:
11/30/2023
"cx complaint the unit making loud buzzing noise. could confirmed, compressor making loud noises. quote for the repairs $1,248.84. cx paid in full bc thought repairs were gonna get completed today . advised seal system tech needed. called office, refund all money but service call. WPW10143759 drier W10507884 compressor"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Lancaster, PA 17601
Justin L.
Job Details:
11/29/2023
Was able to access unit and installl parts. Unit still didnt power on. Unplugged all connections and plugged back in and unit powered on. Cooktop worked but when trying bake it would just click but broil would trip the breaker. Swapped wires on dsi and broil lit but then bake tripped the breaker Called techline and spoke to rob he said to follow W11525530 page 3 and order and replace the harnesses. Once in office will need to contact cx to set return; ordrng 1 W11198972 (harness bake broil) and 1 W11465340 (main harness)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Silver Spring, MD 20904
Shawn D.
Job Details:
11/29/2023
found bulb is stuck in socket. replaced the socket and bulb and tested and light now works good. unit is good to go
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Newport News, VA 23607
Justin W.
Job Details:
11/29/2023
replaced control and latch. tested unit working as designed
We serviced a
JENNAIR COOKTOP
Model CVG4280W
Near Rockville, MD 20850
Roberto I.
Job Details:
11/29/2023
"Replaced parts, right burners tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Louisa, VA 23093
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit found water valve leaking ordering the valve still want the ice maker for return visit; ordrng 1 W11579561 (Valve trip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Laurel, MD 20707
Davonte
Job Details:
11/29/2023
"cx complained unit wasnt making ice and doors were uneven . after inspecting unit confirmed cx complaint. IM had an e5 error code. Im complated harvest as should. right rc door coupler was broken. also while inspecting unit , i could hear damper making loud noises. unit will need damper, door coupler and IM; ordrng 1 W11658802 (IM) and 1 WPW10479155 (damper) and 1 WPW10505294 (coupler door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Codorus Township, PA 17362
Drew B.
Job Details:
11/29/2023
cx complaiont that unit is stilil shaking to the pioint it just stops all tofgether and now is without pan and levled.. arrived ran unit to test features found the front leg is so angled the plastic is rubbing the ground making left front unlevel and also the drum is beating the internal shell and causing dents. will need the following parts.; ordrng 1 W11213957 (level leg) and 4 WP8564458 (sound absorbers)s
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Elkridge, MD 21075
Robert L.
Job Details:
11/29/2023
installed main control per previous diag/visit. Recalibrated and tested all ops ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the right side bracket and pan stop as per previous visit. unit now checks good.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Washington, DC 20012
Brian F.
Job Details:
11/29/2023
"Installed new heater element, tested, element now heating. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/29/2023
CX complains unit will just sense when set to densing dry but will not dry. CX has POP that puts them into costco warranty. Ran unit through normal wash cycle and unit just continued to sense but heat never came on. When running unit through the timed dry unit would heat. Checked moisture sensor in diag test and unit moisture sensor valve does not change even when moisture is present. Unit moisture sensor does not seem to be shorted. Unit will need control replaced for repair. Office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11618921 (control)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20853
Israel R.
Job Details:
11/29/2023
Installed new valave and ice maker. Unit is harvesting and filling. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBL1
Near East York, PA 17402
Sal R.
Job Details:
11/29/2023
"CX complai t is that the left 3 button on the console are not opperating. I fou d that the buttons are not respnding. I am orderig 1 con trol board (W11629914) and 1 console control (W11622500). Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W11629914 (control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Rockville, MD 20850
Julian H.
Job Details:
11/29/2023
replaced tub & drain hose tested unit & working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is not spraying any water. Upon arrival I found that the unit is filling but the sump is not activating. I accessed the control and found that the sump is reading OL. I then accessed the sump and verified the reading. I then replaced the sump with the pre Id'd one. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Washington, DC 20002
Sherwood
Job Details:
11/29/2023
cx complaint water leaking into washer when off. arrived and couldnt confirm water leaking into washer but found when running the hot valve unit would only fill with a lil bit of water. so i think hot valve is defective and may also let water pass when unit off. and cx wants new door seal. gave quote cx will call if they wish to proceed.
We serviced a
AMANA OVEN
Model ACF3325AC
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/29/2023
"CX complains unit is not holding heat, states unit will get to desired temp and then unit wont reignite. Found unit to reach 350*F and unit cycled off as per normal, unit then cycled back on and reignited with the bottom cover removed. Found bottom cover to be very warped. Unit ran normal cycles with pan removed, reinstalled pan and retested, unit got to 350*F again and unit again heated as designed. Unit is working as designed or current visit. No further work needed at this time. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2023
Replaced part and ran the unit for about 20 minutes wit no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near Hanover, PA 17331
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit won't wash dishes. Entered diag and found error codes F9E1 drain fault and F7E1 motor fault. Attempted to run test cycle and unit wouldn't fill with water. Drain pump comes on. Ordering sump assembly, set return for 12/6, office will contact cx with time frame.; ordrng 1 W11460945 (sump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2023
"Cx complaint water leak from the bottom.Inspected unit, tested water dispenser, found water leaking from the inside of the Fc door, and running out from the plastic sleeve on the bottom. Quoted repait $1,176.10, with $220 labor and $120 2nd tech for freezer door W10800816 replacement. Cx wants to call Jenn Air. Cx asked me to unplugged dispenser valve to prevent anybody to use the dispenser, but I was unable to do it because the unit has a smart valve. **2 COUNTS** and **2 TECH**. Collected $139; ordrng 1 W10800816 (freezer door) and 1 2 counts and 1 2nd tech"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/29/2023
"Cleared drain hose, tested unit. Unit now draining . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Silver Spring, MD 20906
Israel R.
Job Details:
11/29/2023
installed control board .defrosted frezer with steamer.tested unit good air flow allaround unit back to normal
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/29/2023
"Installed new drum, tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/29/2023
"cx complaint of RC not cooing,checked unit to find RC not cooling ,ran unit through diag in tested 3 found that evap fan motor had failed check voltage coming checked good ,replaced evap fan motor unit working as designed break down as follows 1/W11578030,motor evap,service call break down as follows service call 139.00parts 92.69shipping 15.00labor 110.00sub total 356.69tax 5.56grand total 362.62deposit 362.62"
We serviced a
AMANA DRYER
Model NGD4655EW3
Near York, PA 17403
Sal R.
Job Details:
11/29/2023
"CX complai t was that the unit would not heat. I found that the TCO, thermal fuse, and thermastat all had good continuity. I accessed the burner assembly and rested the coils . I found the propper 300-1200 OHM's of resistance. I jumped the door switch and fou d that the igniter was lighting , but the valve was no opening to allow the gas through. I was able to turn the gas off and unplugb the unit . I then replaced the burnwer assembly with new thread seal. I then plugged unit back in and turned gas back on. I tested the unti and fou d it to heat as designed. I reassembled the unit and tested again. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2023
replaced the control and relay unit running and not cutting off unit checked good.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Waldorf, MD 20601
Shane B.
Job Details:
11/29/2023
arrived to install gearcase. found washplate is seized to the shaft. tried for 40min to remove washplate with no luck. will need a new wsh plate so the old one can be cut off to change gearcase. ordering washplate and marking gearcase for use on return.; ordrng 1 W10902814 (washplate)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Bel Air, MD 21015
Neil H.
Job Details:
11/29/2023
3.5-7w/c. called techline after replacing the regulator still does poofing after 5 mins on high told to replace burner head first than if issue still not resolved valve only center burner having issue; ordrng 1 W10819916 (cap-burner) and 1 W10811599 (burnr-head) and 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Codorus Township, PA 17362
Drew B.
Job Details:
11/29/2023
cx complaint that unit is not startying but light will come on and timer ticket but nothing when arrived checked the door switch and found the lever on the door switch was snapped and not allowing contact to the door. will need new WPW10569603 ans call toreschd; ordrng 1 WPW10569603 (switch)
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2023
"CX complaint no heat.Ran the unit, confirmed no heat. Removed front, found open heater. Replaced part using pre id. Unit tested ok, collected $374.39"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ3
Near Wellsville, PA 17365
Drew B.
Job Details:
11/29/2023
replaced cooktop and now checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Fallston, MD 21047
Neil H.
Job Details:
11/29/2023
replaced the mag tube unit tested good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit would not stop spinning. Inspected the unit and found no error codes. The unit passed each test in diagnostics and the rotor bolt is not loose. Put the same 5 towels, wet, in the unit and did a drain and spin and after the 21 mins, it got down to 12 min and would not go down from there. Unit needs new control; ordrng 1 w11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/29/2023
replaced capacitor then tested and unit now agitates and spins good. unit is good to go
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/29/2023
"CX complaint: unit keeps showing low air flow indicator. Tested and verifiede complaint. Unit failed air flow test in the yellow but vent is clear and can been looked into from outside and it isnt very long...maybe 10-12 ft. Everything seems perfect and should not be failing air flow test. Voltage is holding at 240vac, no voltage drop. Ordering motor and control. Cannot reschedule due to only couple controls left on system.; ordrng 1 W11618917 (control) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Richmond, VA 23220
Chris B.
Job Details:
11/29/2023
repalced agitator tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near La Plata, MD 20646
Shane B.
Job Details:
11/29/2023
installed all ordered parts. restored power and ran calibration cycle and service cycle. unit completed both with no issues. unit is working as designed.
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/29/2023
"Installed hinges, unit sealing properly. No other issues noted."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNT00
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/29/2023
replaced valve tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mechanicsville, VA 23116
Chris B.
Job Details:
11/29/2023
repalced rc door gasket and fc door agket found fc door tracks bindng ordering fc door tracks to complete repair; ordrng 2 W11265130 (fc tack)s
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Norfolk, VA 23508
Zachery R.
Job Details:
11/29/2023
"replaced parts, secured acu in bin, calibrated and tested, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Fallston, MD 21047
Neil H.
Job Details:
11/29/2023
replaced the ice maker and unit checked good cycled and filled no leaking
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Williamsburg, VA 23185
Orbie
Job Details:
11/29/2023
"cx complaint unit not latching. found strike faulty causing unit to not latch correctly. replaced strike, tested unit working as designed.; ordrng 1 W11457841 (STRIKE OAVS), used 1 W11457841 (STRIKE OAVS) from stock"
We serviced a
JENN-AIR COOKTOP
Model JED3536GB01
Near Henrico, VA 23238
John P.
Job Details:
11/29/2023
Found shorted switch replaced switch and fan tested working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near La Plata, MD 20646
Shane B.
Job Details:
11/29/2023
"cx complaint is the unit only filling and draining. checked for codes and found F4E3, F7E1. cleared codes and ran service cycle. wash motor did not run. found control sending 120. unit will need a new sump assembly. was sent without preIDed part. marking for use on return. scheudleed for 12/6. cx need appoitment after 1pm.; schdld next appmnt for 12/6 WED PM"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Columbia, PA 17512
Sal R.
Job Details:
11/29/2023
"CX complai t is that the unit stoped opperating a had a burning smell. I was aboe to enter diag and found a stored F7E1 error code. I cleared the code and ran a auto test. I found that the unit would only buzz during the agitation step and then moved to spi. Once in spin the unit buzzed and coded out the F7E1 again. I inspected the under side of the unit and found the run cap to be leaking dielectric oil. Per Technical Service Pointer, I was able to access and replace the run cap (W11395618) from van stock. I then recalibrated and ran a 2nd auto test and a manuel agaitation cycle. I founnd the unit to be opperating as designed. UNit test good.; used 1 W11395618 (Run Cap VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/29/2023
"Replaced compressor , refilled unit . Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Washington Boro, PA 17582
Sal R.
Job Details:
11/29/2023
"CX complaint was that the unit would not start a wash cycle. I found that the unit had a stored F7E1 error code . I was able to clear the code and ran a test cycel. I found that the unit would only make a buzzing sound during the agitation step on the auto test. I was able to access the under side of the unit and per Technical Service Pointer, I replace the Run cCap form van stock. I also replaced the actuator due to the housing fragmenting at the screw hole. I then recalibrated the unit and completed a auto test and a manuel agitation . UNit test good.; used 1 W11395618 (CAPACITOR VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Norfolk, VA 23509
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not spinning, checked unit, unit displaying f7e6 motor fault. motor reading out of range, ordering motor and cap to complete repair.; ordrng 1 W11222082 (motor-drve) and 1 W11227944 (capacitor)"