Service History 150 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Middle River, MD 21220

Dustin F.

Job Details: 10/09/2023

"CX complaint: unit wouldnt wash inspected unit, confirmed CX complaint. When agitating units washplate spins with unit instead of independently. pulled fault codes from unit. cleared codes and did test run. all codes came back.F0E3F7E7F7E1F7E6COnfirmed gearcase locked up. couldnt remove washplate. Washplate ceased and tub nut ceased, will have to be cut off. ORdering Tub nut, agitator,washplate screw, gearcase,motor,clutch,belt, actuator. for return visit.; ordrng 1 W11551646 (tub nut) and 1 W11550891 (aggitator) and 1 W10752187 (washplate screw) and 1 W11449840 (Gearcase) and 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10913953 (actuator)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Samuel R.

Job Details: 10/09/2023

cx complaint unit is not locking.inspected unti and coudl confirm cx compliant.found error code f5e3.checked lid latch and found lid latch to fail and not hook on to stryker.W11307244 cx pif; ordrng 1 W11307244 (lid lock)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/09/2023

"cx complaint of unit not staying hot enough to cook on ,called techline spoke with Rob was advise unit is working as designed that coils have a temp limiter in there per UL code 858,advise cx if they call back with same problem that they will owe 139.00 for service call tested unit works as desigend"

We serviced a

WHIRLPOOL FREEZER

Model wrt112czjz00

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/09/2023

Cx complained the unit did not cool. Inspected the unit and found a clogged drain line which caused frost on the fan and blocking airways. Removed ice and debris from drain line and made sure the unit could drain. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bowie, MD 20716

Davonte

Job Details: 10/09/2023

cx complained unit wouldnt clean dishes after a wash. confirmed cx complaint on previuos visit. installed new sump with motor along with heating element unit now working as should. ran unit for 10 miuntes didnt have any leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Vienna, VA 22180

Jason A.

Job Details: 10/09/2023

CX complaint FRIDGE items freezing. Check FC items are frozen. Not overstuffed & no weird ice formation. Damper housing has frosrt see SDpics indicating damper was not sealing off cold air. Replaced harness & damper. Test compressor runs & damper & fans operate. Set temps to recommended > JJ

We serviced a

KITCHENAID RANGE

Model KFDC506JSS00

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 10/09/2023

Cs hinges on oven door falls off the track intermittenly. Couldnt confirm complaint but customer was sure he needed hinges. Ordering both hinges. Customer paid in full.; ordrng 1 W11568941 (left hinge) and 1 W11568813 (right hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Georgetown, DE 19947

Michael E.

Job Details: 10/09/2023

"CX complaint: basket bouncing around and doesnt always start. Tested and verified complaint. F2E1, F5E1 error codes. Lid not latching, control LED on solid and basket hangs to front left corner. Quoted CX price to replace the W10780045 suspension rods, W11603810 control and W11307244 latch. Saved quote. CX did not approve repair at this time. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Holtwood, PA 17532

Bernard M.

Job Details: 10/09/2023

"Cx complaint the unit isn't cooling properly. Inspected and found the RC at 50 and FC at 5 degrees. Entered service mode and ran test 3, the FC evap wasn't running, but the damper in RC was opening and closing. Ordering evap fan motor, once approved contact cx to reschedule; ordrng 1 W11224591 (evap fan motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/09/2023

"cx complaint freezer handle came lose and not making ice in FC , found mount screw had backed out of door front, remounted mount screws and secured all handles, found bail arm knocked out of module, reinserted bail arm and icemaker harvested and called for water"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Lewes, DE 19958

Michael E.

Job Details: 10/09/2023

Replaced bulb as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Carlisle, PA 17013

Sal R.

Job Details: 10/09/2023

CX complai t is that the unit is intermitantly not completing a wash cycle. I found that in diuag the unit had aF0E5 and a F7E1 error code. I cleared the codes and ran a test cycle and a recalibration. I found the unit to complete both test with out issues. I also ran a manuel test 3 on the motor and the agitation and found no concerns . I tested the motor at J6 pins 2 & 3 and found 5.82 OHMs;s of resistence. I am ordering 1 shift actuator (W11481722). I hav e set a return date for 10/11; ordrng 1 W11481722 (shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAF02

Near Virginia Beach, VA 23456

Carl A.

Job Details: 10/09/2023

replaced evap fan and motor tested unit work s as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/09/2023

Cx complained the unit did not make ice. Inspected the unit and found that there was ice stuck between the bail arm and mold. Removed ice and it cycled and began a harvest. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near California, MD 20619

David J.

Job Details: 10/09/2023

Cx complaint unit would not do anything. After previous visit I had found unit needed a few parts to repair. Arrived today and disconnected power. Disassembled unit and replaced all parts. Reassembled and ran test cycle. Unit completed Cycle with no issues. Ran recalibration unit is now working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/09/2023

"Cx complains that the unit wont finish the cycle, inspected unit, ran test mode and found an error code f0e4 Spin limited by water temperature THE COLD WATER SUPPLY VALVE IS BAD, low pressure, hot valve cks ok, CX NEEDS A PLUMBER washer cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW

Near Washington, DC 20007

Sherwood

Job Details: 10/09/2023

cx complaint knocking or rattling sound. arrived dissassembled unit and found pulley defective. was able to get it too stop making the noise but will need new pulley. ordeing new pulley; ordrng 1 W10837240 (pulley)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 10/09/2023

"Replaced part. reset power, ran test mode, everything cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ10

Near Lewes, DE 19958

Michael E.

Job Details: 10/09/2023

"CX complaint: dispenser leaking and door and handle scratches. Tested, inspected and verified complaint. Water dispenser is working properly. Left RC door handle and right RC door have scratches which i documented in pics. Flipper mullion is condensating but gaskets are getting a good seal. Orderring right RC door, left RC door handle, nameplate and flipper mullion. Cannot reschedule due to SO part.; ordrng 1 W11435333 (Right RC door) and 1 W11223753 (nameplate) and 1 W11163764 (handle) and 1 WP12722803AP (rail-mulln)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Burke, VA 22015

Robert W.

Job Details: 10/09/2023

Installed bulb and tested and found the light staying on even when light selected off. Found the relay on board stuck open. Ordering control; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL DRYER

Model WGD8500DC4

Near Bear, DE 19701

Taylor F.

Job Details: 10/09/2023

"Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Installed dryer repair kit from VS and unit is now working as designed. Job is complete. Cx paid in full by CC; ordrng 1 4392067 (dryer repair kit TF VAN STOCK), used 1 4392067 (DRYER REPAIR TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Lewes, DE 19958

Michael E.

Job Details: 10/09/2023

CX complaint: unit leaed 1 time. Verified complaint by video CX took. Ran unit and in first few minutes realized front of unit was a little out of level so i corrected that. Watched unit run for over 40 min but had no leaks. I asked CXX to monitor to be on safe side. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Ashburn, VA 20147

Simon

Job Details: 10/09/2023

"CX DW stoper clip broken,rack sliding all the way out.Inspected unit and found the right stopper clip deattached .attached properly the stopper clip CX tested the unit ore than three times .unit works as designed.SZ"

We serviced a

WHIRLPOOL FREEZER

Model WRX988sibm01

Near Bowie, MD 20721

Davonte

Job Details: 10/09/2023

cx complained unit wasnt cooling in the fc side. confirmed cx complaint. after inspecting the evap. there was little to no frost pattern. ran sevice test 4 to see if evap would build frost pattern on step 5. called ss tech because unit has low charge. quoted cx for the repair. cxpaid for service call and will be getting new unit.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Reading, PA 19608

Cody H.

Job Details: 10/09/2023

"CX complains unit is not running cycle. CX is within manufacture warranty. Found unit showed f8e1-long fill error. Ran unit through normal cycle with full load to replicate issue, unit water trickled in but was very slow filling. Was able to pause unit and remove inlet hoses and clean valve a little to get unit to run cycle, unit will need new valve for proper repair.; ordrng 1 W11038689 (valve)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Samuel R.

Job Details: 10/09/2023

cx complaint unit is not spinning.inspected unit and found error code f7e6.found motor to be bad and not ramp up to speed.unit will need new motor.motor is cpe.cx pif or service call and labor.W11497303; ordrng 1 W11497303 (motor)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Waterford, VA 20197

Ricky E.

Job Details: 10/09/2023

10-2 unit is showing an error for a faulty vent asssy.. the unit went through test without showing an error for the vent... unit will need the control; ordrng 1 w11410065 (control)

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/09/2023

"Cx says the functions on the screen did not work. Cx went to demonstrate and everythng is working. If it aint broke, don't fix it, she says"

We serviced a

MAYTAG DRYER

Model MET3800XW1

Near Washington, DC 20001

Samuel R.

Job Details: 10/09/2023

cx complaint unit is made loud noise and stopped working.inspected unit and could confirm cx complaint.found previous company did not put unit together properly.also found thermal fuse to be OL.used WP3392519 from v/s.unit is now working properly; used 1 WP3392519 (thermal fuse) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Washington, DC 20002

Samuel R.

Job Details: 10/09/2023

cx complaint unit doors arent leveled.inspected unti and could confirm cx complaint.leveled unit properly and unit is sealing properly

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"CX complaint F21 on display.Confirmed error code on display, but the drain pump runs. Removed filter, found it clean. Ordering CCU W11290055 and drain pump W10730972. Parts are covered by 2yr warranty. Labor warranty expired. Collected in full ($230); ordrng 1 W11290055 (CCU) and 1 W10730972 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS08

Near Washington, DC 20007

Sherwood

Job Details: 10/09/2023

cx complaint water leaking from left corner of fc. arrived confirm issue. found drain blocked and fc door not closing all the way because of ice in fc so ice was covering the front egdes of fc. cleared ice from rail cleared drain and now door is making a tighter seal. repair complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Sykesville, MD 21784

Brian R.

Job Details: 10/09/2023

cx complaint is unit leaks water out where ice is made and out door and has stained up the doors with water marks it the marks wont come off. he had to turn water off. said is bin was all froze together and pieces were 3-5 together and larger then they were. also found back wall behind ice maker box there was ice on wall. service pointer for that. tested and checked unit. took temp readings of -1 in freezer 36 in fridge 19 through ice maker. will order parts needed. as soon as everything goes through office will schedule. advised her will will get parts needed to get unit back to normal then worry about doors.; ordrng 1 W10612142 (Service Kit) and 1 W11577195 (Ice Maker) and 1 WPW10341329 (Valve) and 1 W10846539 (Ice Maker Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 10/09/2023

replaced front panel and door insulation. tested unit. unit is now working properly

We serviced a

JENNAIR OVEN

Model JJW3430WP02

Near Ashton-Sandy Spring, MD 20861

Israel R.

Job Details: 10/09/2023

F2E2 LED Error. Customer complaint unit is not staying on and gives F2E2 LED Error. I tested unit is found the unit is displaying F2E2 and error code is F2E2 is calling for LED error on the keypad. Called office and found the unit needs new UI and is No longer available. CX is calling home warranty. collected 120

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 10/09/2023

Cx complaint of lf burner not lighting promptly. Adjusted burner head per service notice. Tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Charles City, VA 23030

Lucas R.

Job Details: 10/09/2023

"cx complaint noisy operation, checked unit found stiff rollers and idler, replaced rollers and idler, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Dewey Beach, DE 19971

Michael E.

Job Details: 10/09/2023

Replaced the fan motor and thermistor as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 for labor on CC. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Bowie, MD 20720

Davonte

Job Details: 10/09/2023

"cx complained unit icemaker wasnt making ice, confirmed cx complaint. after running test 57 unit icemkaer didnt complate harvest. got error code e2 during diagnostice. unit will need new icemaker. cx paid in full. IM on specail order.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20724

Shawn D.

Job Details: 10/09/2023

cx complaint just moved in and door has dent in it. inspected fridge and found right hand door dented snapped pic. ordering fridge side door and nameplate foreturn; ordrng 1 LW11258450 (fridge door stainless) and 1 W11223753 (nameplate)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS

Near Charlottesville, VA 22903

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit not having display. Cycled power and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Laurel, MD 20724

Shawn D.

Job Details: 10/09/2023

cx complaint just moved in and unit has damage on door and panel. inspectee unit and confimred damages unit is less than 30 days old. ordering ui panel and door for return; ordrng 1 W11175576 (ui panel) and 1 W11173813 (door)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Millersville, MD 21108

Alexander D.

Job Details: 10/09/2023

"replaced vent and deflector, vent came with the gasket. tested unit, still dripping. found leak coming from LH bottom tub seam. cx said he wants unit exchanged and previous tech told him that we would call tradecare if it still leaks. called tradecare. tradecare declined exchange. ordering tub. advised cx tub will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11409866 (tub(SHIP TO CX))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlottesville, VA 22902

Kyle A.

Job Details: 10/09/2023

Cx complaint of door sticking. Did confirm door catching kickplate. Adjusted doorstop and kick plate and popping sound have stopped. Unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model WDT740SALZ0

Near Indian Head, MD 20640

Leon

Job Details: 10/09/2023

The complaint was that the unit didn't cut on Confirmed the issue seeing that the control board was getting power. But the UI didn't light up. Saw a small crack in the u I that moisture could have gotten too Gave the client a price quote for everything they may get a new unit Set they will call back within thirty days if they do wanna get it repaired; ordrng 1 W11460908 (Control panel) and 1 W11627526 (Harnswire) and 1 W11505225 (UI)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Head, MD 20640

Leon

Job Details: 10/09/2023

"Clients complain is that the dishwasher wasn't drying. Confirmed the issue saying that the client was not using rise aid on a plastic tub. Show client how to use and where to install the rise aid for the unit Also, check the heating element show the element Was getting a 120 V which it was.Everything working as it should."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Washington, DC 20008

Sherwood

Job Details: 10/09/2023

"cx complaint dw leaking from front. arrived and could not confirm cx did not know what cycle he was using when it leaked. checked gasket and its installed correctly. ran both a quick and normal cycle and unit did not leak. leved front feet and spray arms sound like they are spinning good. advised cx monitor leak until we ruturn with clear door for better testing.,; ordrng 1 cleardoor (clear door)"

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM00

Near Washington, DC 20010

Sherwood

Job Details: 10/09/2023

"cx complaint IM not working. arrived fc temp was 5 degrees and rc was 35degrees. ran test 56 no error codes ran test 57 IM did harvest and test 45 IM filled with water. called TL did the optics for bin test and that was good, checked temps in both compartments TL advised ordering dispenser ui.; ordrng 1 W10864260 (dispenser ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Frederick, MD 21704

Ricardo S.

Job Details: 10/09/2023

"Cx complans that the gaskets on the refrigerator section ripping, also the bins on the right door has a metal piece that comes off every time and get stuck the door and don't let the door close all the way.. Also, the water replacement filter light comes on every 2 months and is only 2 people in the house .. connections on ui abd board cks ok.. order parts; ordrng 2 WPW10355264 (bin-cntlvr)s and 1 w11642011 (ui board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKV1

Near Annapolis, MD 21403

Emmanuel R.

Job Details: 10/09/2023

Cs buttons are not working properly.. Confirmed complaint. I fopund the UI is unresponsive and the display is not showing the letters correctly. Ui is defective. Ordering UI.; ordrng 1 W11660284 (UI)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hyattsville, MD 20785

Brian F.

Job Details: 10/09/2023

"Cx states washer stopped mid cycle. Entered diagnostic mode found saved F9E1 long drain, ran auto test, completed with no errors, drained ok. Activated drain pump manually, unit drained. Was running another auto test, drain pump locked up, stopped draining. Ordering drain pump.; ordrng 1 W10876600 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHW00

Near Westminster, MD 21157

Brian R.

Job Details: 10/09/2023

cx complaint is with unit and cooling issues. took temp readings of 2 i freezer 57 in fridge. no air moving and no air blowing in fridge. checked over unit and will order parts needed. as soon as parts are in office will schedule.; ordrng 1 WPW10464673 (Evap Fan) and 1 WPW10487766 (Harness) and 1 W11087463 (Damper)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/09/2023

"cx had vent replaced, replaced parts, tested, verified good airflow, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 10/09/2023

Replaced actuator and tested unit. Unit is now working properly.

We serviced a

KITCHENAID WASHER

Model KDTM404ESS3

Near Washington, DC 20003

Samuel R.

Job Details: 10/09/2023

cx complaint unit is leaking.inspected unit and could confirm cx complaont.tested unit and found unit float switch gasket leaking.unit will need a new gasket.cx pif WP8531743; ordrng 1 WP8531743 (float switch gaslet)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waynesboro, PA 17268

Drew B.

Job Details: 10/09/2023

cx complaint that unit is making loud rattling noise again.. i found the unit to have another defect in the wheel and when spionning makes very loud noise.. will need the following parts for repair schd for the 16th; ordrng 1 WP697772 (wheel) and 1 w11549461 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlottesville, VA 22902

Kyle A.

Job Details: 10/09/2023

Replaced 5/16 tubing. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GWO

Near Waynesboro, PA 17268

Drew B.

Job Details: 10/09/2023

cx complaint that unit is going through cycle till the end and makes a loud loud grinding screeching sound when slowing down. found the unit to have no rotor bolt present at all must have nacked out to the point nothing is holding in rotor. had one in bag and inserted and ordering parts required for repair. call to rechd when in and apporved in extended wrrnty.; ordrng 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10915700 (stator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"replaced bracket, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Millersville, MD 21108

Alexander D.

Job Details: 10/09/2023

"cx complaint unit making rattling noise intermittently and will usually do it when opening door. also water dispenser noisy. inspected unit and verified complaint. cx pointed out noise when i ran damper. found dispenser noise is valve chatter at door hinge. closed shutoff valve halfway and noise got quieter. ordering damper, in stock. scheduled return visit for 10/16; ordrng 1 WPW10479155 (damper)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Annandale, VA 22003

Demonte S.

Job Details: 10/09/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying Clothes. Ran the unit on Timed Dry. Unit is Heating. I then checked the Vent on the back of the Dryer. Noticed that the Dryer Vents are two different sizes. Normal size Dryer Vent of 4 inch piping going to a 2 1/2 inch piping. ( please see Sd Pictures.) I advised the cx that this is a installation issue. Clothes will not dry properly. ( Cx will need to fix the piping to all 4 inch piping. ) unit is working as Designed. ( This is a use and Care call I advised the cx they only get one of these types of calls. )

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS2

Near Alexandria, VA 22307

Lloyd B.

Job Details: 10/09/2023

"Cx complained the unit did not install. Inspected the unit and found that it fills and drains but when going to wash, there is just a humming sound from the motor. Unit needs new sump; ordrng 1 W10861526 (sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20724

Shawn D.

Job Details: 10/09/2023

"cx complaint just moved in and fridge never cooled/worked. inspected unit and freezer is at 54 degrees sounds like freon is going through evap. pulled unit out and checked amps and is pulling.446amps no heatransfer. unit has no freon in the system, maybe a leak or never filled from factory. ordering compressor, evap, couplers and uv drier for return needs to be a 3 count job s.s. tech only on return; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 w10143759 (uv drier) and 1 w10913906 (coupler stub) and 1 W11580057 (compressor kit)"

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS0

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not lighting properly. Found manifold out of alignment with spark ignition. Repositioned manifold, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Havre de Grace, MD 21078

Neil H.

Job Details: 10/09/2023

f6e0measure dimensions of the cabinet and the unit itself tech line said wants the unit checked again told him it has been checked when removed wants it done again if cabinet doesn't meet the specs installers must be sent back by cx calling the place unit was bought if everything is in spec call back it's the unit; used 2 (2TECH NEEDED TO MEASURE UNIT AND SPACE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 10/09/2023

Removed and replaced the ice maker assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Troy, VA 22974

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not producing ice. Found ice maker fill line frozen over, water flow restricted due to filter blockage. Removed filter, confirmed flow, thawed ice maker fill line and confirmed flow to ice maker. Advised cx to call back if unit does not produce ice by tomorrow morning. Found E5 error code, may have generated when unit was previously without cooling. If cx calls back must pre-id W11658802 (ice maker) for return visit."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Lanham, MD 20706

Davonte

Job Details: 10/09/2023

"cx complained unit bezels were coming off, confirmed cx complaint. unit bezels arent staying in plsce. no longer sticking to the cooktop. unit will need new bezels; ordrng 2 WPW10559494 (bezel)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Kennett Square, PA 19348

Bernard M.

Job Details: 10/09/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no activation from sump. Ordering sump, once available contact cx to reschedule; ordrng 1 W11665769 (sump & motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Washington, DC 20003

Samuel R.

Job Details: 10/09/2023

cx complaint unit is frosting in freezer and fridge.called techline and did steps per techline.checked heater amp and got 3.84 amps which is in spec.per techline need to replace ui board. W11089931; ordrng 1 W11089931 (ui control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Millersville, MD 21108

Alexander D.

Job Details: 10/09/2023

"cx complaint unit giving f9e1 error. inspected unit and verified complaint. found broken black wire to drain pump broken. looks like blue wire is about to break also. spliced wires back together and all water pumped out. ran calibration and autotest, completed properly. quoted cx 342.56 for replacing lower harness. cx wants declined replacing harness at this time and paid 139.00 service call fee with c/c. advised service call is good for 30days; ordrng 1 W11591637 (lower harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Severn, MD 21144

Alexander D.

Job Details: 10/09/2023

"cx complaint unit giving f8e4 error. inspected unit and verified complaint. cx tried to troubleshoot with cx service when he called in complaint. cx said drip tray was bone dry when it was giving error. found unit keeps giving f8e4 even after i make sure nothing is pushing on it to activate switch. found pin connector inside float switch is damaged. one side of the connector is pushed in further than the other side and the plastic around it is damaged. was able to get floatswitch plugged in and make good contact and run a test cycle, no leaks. inspected vent looks like its sealing good. ordering float switch, in stock. scheduled return visit for 10/12; ordrng 1 W11545764 (float switch)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near New Castle, DE 19720

Taylor F.

Job Details: 10/09/2023

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the capacitor had come off of the gearcase again. Capacitor and harness were previously replaced and are covered. Cx paid in full for hanress and capacitor. Returning tech i left a larger screw with the unit to mount the new capacitor with. Cx is aware if it does not stay on again, they will need to pay for a gearcase. Rescheduled for 10/16/23.; ordrng 1 W11590868 (harness) and 1 W11395618 (capacitor)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Bowie, MD 20720

Davonte

Job Details: 10/09/2023

"cx complained unit burners were clicking after being lit, confirmed cx complaint. installed new spark module. tested unit is now working as should."

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA1

Near McLean, VA 22102

Jason A.

Job Details: 10/09/2023

CX complaint DW leak. Found F9E4 diverter error. Lower wash arm clocked off. & water stain under diverter. Ran test wash & water drips See SDpics. CX will discuss & call office if they want to complete repair > JJ; ordrng 1 W10861526 (sump 265.48)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 10/09/2023

"Replaced damper and icemaker, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/09/2023

"Replaced parts, unit tested and dispenser works fine"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Alexandria, VA 22307

Lloyd B.

Job Details: 10/07/2023

"Cx complained the unit made noise. Installed new disp assy, bellow and tub spring and tesed in diagnostics and it completed each step. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Fairfax, VA 22031

Jason A.

Job Details: 10/07/2023

CX complaint DW not cleaning - no water inlet. Replaced water valve. Ran test wash with unit out of cabinet. Unit fills & good wash pressures. Wash arms moving. Start sensor wash & unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Jason A.

Job Details: 10/07/2023

CX complaint FRIDGE not making ice / icemaker loose / makes too much ice non stop. Replaced icemaker. Jumper to start harvest. IM completed harvest & filled. NO LEAKS > JJ

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Dumfries, VA 22026

Robert W.

Job Details: 10/07/2023

"CX Complaint is the unit isnt starting and vent code. Inspected unit and found the unit has no error codes tested unit and unit didnt want to start, Pulled lid andtested door switch switch is good reseatted and tested unit started up good air flow unit is heating properly cycling thermistor is reading good. Unit is working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near Vienna, VA 22182

Jason A.

Job Details: 10/07/2023

CX complaint FRIDGE - ICEMAKER broken. Makes ice non-stop. Found shutoff arm loose. Reset arm & test bharvest & fill. NO LEAKS. Showed CX how to reset arm with mirror or phone selfie camera > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Great Falls, VA 22066

Jason A.

Job Details: 10/07/2023

CX complaint DW door falls. Replaced L & R hinges & test door for proper operation. Ran test wash. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/07/2023

Replaced console and control unit calibrated and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Houston, DE 19954

Frederick R.

Job Details: 10/07/2023

Replaced inlet valve per prior diagnosis. CX has both wall valves leaking when turned off. Tested unit after repair and the WM is now working properly. Went over deep fill options with CX. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW02

Near Alexandria, VA 22307

Lloyd B.

Job Details: 10/07/2023

"Cx complained the unit leaked. Inspected the unit and found the clamp that holds the water line from the filter housing to the reservoir was missing so the 2 lines would seperate and cause the unit to leak. Cut both lines and installed a 5/16 to 1/4 union and tested and it no longer leaks. Job complete; ordrng 1 w10271540 (union), used 1 w10271540 (union) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Arlington, VA 22207

Jason A.

Job Details: 10/07/2023

CX complaint slight gas smell. Center hi BTU burner slow to boil when at hi setting. Used leak detector. Measure gas flow at center orifice. Test center burner by itself & then open another burner at full open. Compare before & after. Should not drop below 5inches WC > JJ; ordrng 1 W10759294 (Orifice holder CENTER) and 1 GasFlowTester (GasFlowTester)

We serviced a

KITCHENAID OVEN

Model KOST100ESS04

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/07/2023

Cx complained the lights would not go out. Installed new harness and tested and the light goes off and on when the door is opened and closed and the lights go on and off when the light button is pressed on the UI. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near McLean, VA 22101

Jason A.

Job Details: 10/07/2023

CX complaint UNDER COUNTER ICEMAKER noisey. Noise went away but comes & goes. Arrived at address & found bin is full. Ice is slightly thin. Ran thru diagnostics. with CX next to unit. Cannot replicate noise. TSP W11623132 Rev. A. Returning tech check build date on replacement & original recirc pump. Parts in stock > JJ; ordrng 1 W11542867 (recirc pump) and 1 W10897719 (fill valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Annandale, VA 22003

Jason A.

Job Details: 10/07/2023

CX complaint FRIGE no ice. Install icemaker & start harvest. Icemaker cycled & filled complete. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PW00

Near Alexandria, VA 22311

Lloyd B.

Job Details: 10/07/2023

"Cx complained the unit did not cool. The unit is in a storage and unplugged. Installed new thermistor, control and harness and left unit unplugged. Job complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Fairfax Station, VA 22039

Robert W.

Job Details: 10/07/2023

"Replaced latch, control, dispenser and mount and screws unit is working properly."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Fairfax Station, VA 22039

Robert W.

Job Details: 10/07/2023

CX recived a vent from kitchenaid installed door unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lorton, VA 22079

Lloyd B.

Job Details: 10/07/2023

Cx coplained the unit made noise. Installed new felt pad and front and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Manassas, VA

Robert W.

Job Details: 10/07/2023

"Replaced Control, Element, thermostat. TCO, thermal fuse unit tested and is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Manassas, VA 20110

Robert W.

Job Details: 10/07/2023

Cx Complaint is the unit is shaking really bad. Inspected unit and found the suspension is bouncy causing unit to shake really bad. Ordering suspension; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Springfield, VA 22153

Lloyd B.

Job Details: 10/07/2023

Cx complained the unit started on its own. Inspected the unit found a stuck key error. Cx describes the unit filling and running on its own and the unit did so in my presence. Unit needs new fasica. Could not call trade care because they are closed on a sat. Please call saftey and trade care; schdld next appmnt for 10/12 THU !

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Woodbridge, VA 22193

Robert W.

Job Details: 10/07/2023

CX Complaint is the unit is making noise. Inspected unit and found the FC fan making noise found the mount is causing unit is hve vibration. Ordering Mount; ordrng 1 67006424 (Mount FC)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Annandale, VA 22003

Jason A.

Job Details: 10/07/2023

CX complaint MW+O element in MW falling. Install support & test MW heats & convect heats. No arcing. CX is very unhappy about a new part failing & replacement part broken due to improper shipping packaging - will be calling KA > JJ

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bridgeville, DE 19933

Frederick R.

Job Details: 10/07/2023

CX complaint is glasstop damage. Inspected and found hairline crack on front right burner. This unit falls under 30 day cosmetic warranty. Replaced cooktop from pre-id. Unit is now repaird. Job is complete

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