We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/07/2022
"cx complaint unit leaking, checked unit, uninstalled in warehouse, filled with water, sump assembly warped at owi, replaced sump, new sump has diverter, checked in service matters, parts portal and tribles, correct part number ordered, reordering per MR, please have part checked by MR prior to rescheduling.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23505
Carl A.
Job Details: 06/07/2022
replaced parts tested unit works as designed
We serviced a
JENNAIR OVEN
Model JDS1750FP0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/07/2022
"upon arrival nothing in entitlements called jenn air spoke with bryant advised nothing covered after 2 years, cx complaint intermittent operation, checked unit found f2e0, f2e1 stuck key codes, green harness slightly offset from control to u.i secured, tested unable to duplicate, cleared codes, advised cx if problems persist u.i will need to be rplaced quoted cx part W11039015 control 477.79 labor 110.00, shipping 15.00, tax 28.67, total 751.46, cx unsure if repair at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/07/2022
"cx complaint unit leaking, checked unit, uninstalled in warehouse, filled with water, sump assembly warped at owi, replaced sump, new sump has diverter, checked in service matters, parts portal and tribles, correct part number ordered, reordering per MR, please have part checked by MR prior to rescheduling.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Montclair, VA 22025
Demonte S.
Job Details: 06/07/2022
"Inspected the unit. Found that the cx is saying that the Microwave Light isn't working / Anytime you try to cook something the unit will not start a cycle. Checked the Door. Found that the Door is Warped (badly). Interlock Switch's are moving. Unit will need 3 Interlock Switch's = W10211972, Microwave Light Bulb = WPW10440740 , Transformer = WP9760588 , Inner Door = 4375339 No Longer Available. light Bulb =Wpw10440740, 2 Door Springs = Wo4451009. If the cx calls back order these parts don't go without parts."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near White Hall, MD 21161
Sal R.
Job Details: 06/07/2022
CX complaint was that the tuni would not agitate. I found that the tunit had a F7E6 error code. I inspected under the unit and fou nd that the shifter was not ingadged with the splutch. Per Technical Service Pointer #: W11531483 i was able to access ad replace the shifter. Unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Chantilly, VA 20151
Daniel J.
Job Details: 06/07/2022
console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/07/2022
ccx complaint the unit is condensating above the freezer door. steamed out the gasket to try to help with the moisture building up. the unit doesnot have an obvious air gap anywhere. advised cx if the issue persists to call us back since the unit will need a new door to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. The unit is getting 122v from the wall and at the control. I checked for error codes and it gave a f6e2 code. The unit will need a new console to resolve the issue. The cx will contemplate the repair, I collected the service call fee by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Chantilly, VA 20151
Daniel J.
Job Details: 06/07/2022
console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23663
Carl A.
Job Details: 06/07/2022
"cx complaint of unit not turning on,called tradecare team spoke with Dutingot Aurthazation for repairs,checked unit to find lose connector on push to start switch,reseated connector tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/07/2022
"cx complaint unit not starting, checked unit found lid seprating at hinges causing lid not to latch, or start cycle. no evidence of customer neglect. 9 at tribles; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, food freezing in the fridge cabinet, found thermistor not sensing defrost, also damper control not cycling. Installed pre-i'd parts, also set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Salisbury, MD 21801
Alexander W.
Job Details: 06/07/2022
"CX stated unit is not doing anything when she put it on clean washer is on. inspected tested and verified cx complaint found hot water hose not installed to washer hooked water hose up to unit and tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manassas, VA 20112
Robert W.
Job Details: 06/07/2022
"CX complaint is the unit is giving off an oder and mold. Inspected unit and found and error code for heater, Pulled panel and ohm out the element its good reseatted connector and ran diag and found unit is working poroperly and heating now. no smell unit is working prioperly after reseatting element connector"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, food freezing in the fridge cabinet, found thermistor not sensing defrost, also damper control not cycling. Installed pre-i'd parts, also set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM02
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/06/2022
"CX complaint tears on right door gasket.Inspecterd unit, confirmed tears on the right door gasket. Replaced gasket using pre id. Unit good to go."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/06/2022
"cx complaint unit has excess lint getting past the filter, explained to unit that the filter is not guaranteed to catch all the lint and performed an airflow test which failed due to the way the exhaust is routed, advised cx to correct his exhaust. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Fairfax, VA 22033
Richard B.
Job Details: 06/06/2022
"CX complant. Ice overfilling and filling ice bin. Prior diagnosis found ice maker needed, Installed new ice maker and tested unit , Unit rotated and filled with water , Advised CX to throw out first few batches of ice, Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Baltimore, MD 21206
Neil H.
Job Details: 06/06/2022
CX COMPLAINT UNIT NOT AGITATING FOUND WHEN LOOKED UNDER UNIT OIL LEAKING FROM GEARCASE GEARCASE JOB NEEDED NEW MOTOR BELT ACTUATOR.2COUNT NEEDED; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (drive belt)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waldorf, MD 20602
Robert A.
Job Details: 06/06/2022
Cx complaint that the unit's agitator is not spinning because clothing is stuck underneath it. I inspected the unit and confirmed the complaint. I removed the actuator and removed the clothing from underneath it. I calibrated and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Herndon, VA 20171
Ezra M.
Job Details: 06/06/2022
"front right burner not turning on, unit will need manifold and bezel, will keep knob on ticket for return just in case.; ordrng 1 W11544657 (bezel)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/06/2022
"cx complaint unit not powering on, i watched cx try and start a cycle by pressing start without pressing the power button to turn the unit on first, i pressed the power button and unit powered up and then started a cycle after holding the start key for the 3 second count down. unit is working as designed, cx is older and was confused on turning the unit on. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23666
Jason T.
Job Details: 06/06/2022
"Cx complaint, no power-no display, tested all circuits...found loose 120 vac harness connection at J12 on the main control. Repaired loose harness connection at the control, verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Cx did not provide an email address."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20151
Ezra M.
Job Details: 06/06/2022
"installed tub, mounting screws and drain hose clamp not with unit, which was completely disconnected upon arrival. reconnected water inlet hose, did not turn water on. advised cust needs clamp, cust stated they will take care of it."
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 06/06/2022
Cx complained the unit did not heat. Installed new element and tested and it now cycles heats. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Westminster, MD 21158
Marc M.
Job Details: 06/06/2022
"upon inspection, evacuated system and found full charegd of r600a present in system. with this in mind, failure is not suspected to be a leak within the system. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with 1.5 oz of r600a and tested. unit now checks good.; used 1 r600a (need r600a) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Taneytown, MD 21787
Marc M.
Job Details: 06/06/2022
"cx complaint unit not cooling properly in rc. inspected and found cx had a spring thermometer on the top shelf of the rc showing 40 degress. explained to cx the dynamics of sprung thermometers and proceeded to check temps with thermal coupler. found temps of 32.7 on bottles of water in deli drawer, 43.5 on a cup of soda top shelf, and 36.3 on an orange juice in the middle of the unit. averaged temps would then be at 37.5 which is well within spec. unit is opperating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fairfax, VA 22030
Richard B.
Job Details: 06/06/2022
"CX complant Dryer not responding/ Inspected unit and found dryer getting 124 and 124 volts with 248 across the polEs . tried going into diagnostics but screens blank. Disconnected console and reseated . Same issue. Replaced console and cycled power , Dryer working as designed. Job completed RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Evacuated sysyem and installed new uv drier and coupler. vac unit down and refilled w/ 4.8oz134a.. unit now cooling. allow 24hrs to reach optimal temp. job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Virginia Beach, VA 23453
Austin D.
Job Details: 06/06/2022
"cx complaint the unti is not dispensing water. checked the unit and found that the hot water valve was defective and not allowing the unit to fill iwth water correctly. therefore, the unit needed a new hot vavle. replaced the valve and tested the unit. unit is running as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Hanover, PA 17331
Sal R.
Job Details: 06/06/2022
"CX complaint is that the OTH MIC is not opperating. I found that the the intlocks have failed , I also fou d that the dispaly is cutting of. I am ordering 1 control board (W10892389) , 1 Upper interlock (W11551558) and 1 lower lock (W11551761). Once the parts are avalible , please have somone from the office call to set a return date.; ordrng 1 W10892389 (control board) and 1 W11551558 (Upper inte lock) and 1 W11551761 (lower interlock 9@tribs)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/06/2022
Cx complained of a leak. Inspected the unit and found a tear on the gasket. Installed new gasket and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/06/2022
The drain pan was cracked. Installed new drain pan and the unit will not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near McLean, VA 22101
Lloyd B.
Job Details: 06/06/2022
Cx complained the unit had an odor. Installed new element and it works as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/06/2022
"Cx complained the freezer door does not close. Inspected the unit and found that there is about a 2 in gap when pushing the door closed, the brackets are not pulling the door shut. Unit needs new brackets; ordrng 1 W10795844 (bracket) and 1 W10795848 (bracket rh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/06/2022
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. Removed ice and tested the heater in diagnostics and it came on. Measure the old thermistor vs a new one in a glass of ice water and they both measured 8.1k. In step 1,2 and 3, the thermistor passed in diagnostics. The damper I could hear open and close and feel slight air. Unit may need user interface and damper if cx calls back. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Winchester, VA 22603
Danny R.
Job Details: 06/06/2022
the belt on unit is strectched causing noise and improper washing changed out belt unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 06/06/2022
"Cx complains that the refrigerator door swings open and does not stop.inspected unit and found that the right rear roller is broken, so the unit is uneven.. order parts, 2 techs job; ordrng 1 WPW10475495 (roller-cab) and 1 WP2179826 (rivet) and 2 techsjob (2 techs job)s"
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 06/06/2022
"mickeysmommy1@yahoo.comreplaced module, unit working now, would not power on, broken failed fuse on board."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Julian H.
Job Details: 06/06/2022
CX complaint about not able to see #s confirmed issue not displaying proper time random lines confirmed power issue with ui replaced from preid and working
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HM01
Near Great Falls, VA 22066
Demonte S.
Job Details: 06/06/2022
The correct Screws wasn't Ordered. Please see Sd Pictures. Screws are not listed at all on Tribles / Service Matters.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 06/06/2022
cx complaint unit is not coming on. inspected unit and confirmed. console unresponsive. replaced console from pre id part and unit is now good to go. part has been replaced in the last year so no charge. cx paid service call labor and shipping. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 06/06/2022
CX complaint FRIGE no ice. Tried to jumper to harvest but motor runs then stops. Replaced icemaker. Unit completed harvest arm rose & fell & fills with water. NO LEAKS > JJ
We serviced a
KITCHENAID RANGE
Model KFGG500EWH4
Near Baltimore, MD 21211
Milton J.
Job Details: 06/06/2022
Complaint handle broken. Inspected and found the handle trim has a broken mount that mounts trim to innner door. Installed new Handle Trim as sent by Pre-ID. Unit now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Baltimore, MD 21234
Neil H.
Job Details: 06/06/2022
CX COMPLAINT BAIL ARM CAME OUT AND ICE MAKER MAKING SO MUCH ICE PUT ARM BACK IN PROPER POSITION UNIT CHECKED GOOD.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Timonium, MD 21093
Keith H.
Job Details: 06/06/2022
cx complaint is has long dry times inspected unit verified 240v to unit put into diagnsotics no errors found. it does tumble and heat advised cx to have vent checked and cleaned
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/06/2022
Replaced gasket from previous diagnosis. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/06/2022
"Cx says he doesn't want to pay that much right now, there is a full bucket of ice but is slow but it did fill up"
We serviced a
WHIRLPOOL RANGE
Model WTW5000DW3
Near Columbia, MD 21045
Alexander D.
Job Details: 06/06/2022
"cx complaint unit stopping mid cycle and oil leaking out from under unit. inspected unit and verified complaint. found gearcase leaking a ton of oil, all components under unit covered in oil. preid gearcase splutch and actuator didnt make it to my bin since job was added on. ordering gearcase, splutch, actuator, belt, motor and pulley shield. call cx to schedule 2ct return visit once we have eta on parts.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Clinton, MD 20735
Shane B.
Job Details: 06/06/2022
"complaint is the unit not completing cycles. cx said it doesnt seem to fill with enough water and she has to run drain and spin after cycle or clothes are soaking wet. checked for codes and found F8E1 long fill/no fill. ran service cycle. sounds like no flow form cold valve. found supply has good pressure, valve is getting 119vac from control board. i replaced valves with VS part and tested unit again. unit has good flow form both valves. ran claibration cycle. unit is working as designed.; ordrng 1 W11038689 (VALVES), used 1 W11038689 (VALVES) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/06/2022
SO I ARRIVED AND WAS TALKING TO CX AND HE TOLD ME UNIT HASN'T MADE THE NOISE SINCE LAST VISIT AND WORKING GREAT I TESTED IT AND RAN DIA 3 TIMES AND UNIT SOUNDS NORAML/QUIET SO DIDN'T INSTALL TOLD CX I WILL NOTE IT AND WE'LL HOLD ON TO PART JUST IN CASE BUT UNIT NORMAL NO PART NEEDED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Milton J.
Job Details: 06/06/2022
Complaint unit leaking. Inspected and found top of RC door gasket wasn't sealed fully to the cabinet which caused ice around the bottom of evap. Melted ice and sealed gasket. Gasket lining up with cabinet real border line on top corner oppisite hinge. Ordering 2 Washers for bottom of RC door hinge. -MJrob; ordrng 2 WP489467 (Washer)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Baltimore, MD 21216
Milton J.
Job Details: 06/06/2022
Cx complaint unit not making ice. Checked for voltage at the connector to ice maker harness using the violet and white wires and got 119vac. Forced into harvest which completed and filled mold. Ice maker stalling out. Ordering new Ice Maker. -MJrob; ordrng 1 W11548540 (Ice Maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/06/2022
"cxcomplaint unit not filling correctly, checked unit found f0e7 load during clean cycle, cleard code, updated software, when on extra power unit fills with barely any water, then goes into heavy agitation, called tech line spoke with tj sr7733811207, advised this is as designed per service pointer W11499341, calibrated and tested with cx, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hampton, MD 21286
Keith H.
Job Details: 06/06/2022
cx complaint is unti not workiung inspected unit put into daignsotics found f7e1 f9e1 and f7e2 and needs updated heater quoted cx for pump/motor cx will think about it and call back; ordrng 1 W11416362 (pump/motor) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 06/06/2022
repair needs 2 techs to complete.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Installed new door and seal. tested unit; ordrng 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit front panel being dented and scratched. damage is on upper right side under door handle. ordered front panel in stainless.; ordrng 1 W11461694 (front panel stainless)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/06/2022
"CX complaint unit noise during wash.Ran test mode, no errors. Rana tyest cycle, found the gearcase noisy during agitation. Inspected the unit from the bottom, noticied of eccessive play from the gearcase shaft and rotor out of balance, Ordering Gearcase W11449841. Slider to be installed on return. Collected 334.25. I miscalculeted labor cost (100 less). After the transaction, the cx agreed to pay 350 on return instead of 250. Balance due 350 (total cost of the repair 684.25). **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/06/2022
cx denied service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Richmond, VA 23238
Joseph D.
Job Details: 06/06/2022
"found kink in water line, reset water line and unit now dispensing water to icemaker properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/06/2022
CX complained of fost and no cool. Installed new harness and fan motor and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Towson, MD 21204
Keith H.
Job Details: 06/06/2022
cx complaint is unit not functioning inspected unit and found a bad latch and bezel i replaced latch and unit is working but cx needs new bezel and can be installed without tech; ordrng 1 W11545554 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found lines next to compressor vibrating cause noise also cx had refrigerator diffuser blocked with items moved them and educated cx on proper use and care tips unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Great Falls, VA 22066
Demonte S.
Job Details: 06/06/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Found that the rear of the cabinet is Dented at the seem. ( Advised that the cx doesn't use the unit until unit is repaired.) Unit will need the Tub to the Dishwasher. ; ordrng 1 W11409866 (TUB-DISHWR)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/06/2022
"as per tech manual, unit will need smp board. board no longer available, part number listed as 'no longer serviced' in tribles diagram. no power to console from smp board. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10221385-RevB.pdf link to dimensions."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Richmond, VA 23233
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally allow 24 hrs to reach optimal temperatures
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/06/2022
Cx complained of a missing ice maker. Installed new ice maker and the unit cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/06/2022
unit not fully cooking food at times replaced temp sensor and also control tested and confirmed reachiing preset temp
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint WASHER F5 error code. Replaced lock as coil J9 measures open. Test J5 door sw contact good at control. So harness is good > JJ CX paid in full > JJ; ordrng 1 W11201293 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/06/2022
Cx complained of damage. Inspected the unit and found damage to the control and console. Installed new console. Unit needs new control; ordrng 1 W10894098 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found adjusters broken removed and replaced cx paid 284.60 for repair cx paid by CC
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found cx states last storm the unit came on and started working has been working normally ever since storm hasn't had any issues ran cup of water unitnran without issue unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHAXSB00
Near Richmond, VA 23236
Joseph D.
Job Details: 06/06/2022
"cx complaint no cool, no frost pattern unit with leak. must replace evap and compressor. cx declined repair.; ordrng 1 WP2188823 (evaporator 22838) and 1 W10309994 (compressor 36372) and 3 3count (3 count)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21212
Keith H.
Job Details: 06/06/2022
cx complainnt is no ice inspected unit a nd found the icemaker fan not operating therefore not cold enough to produce ice. also left foot is damaged casuing unit unable to move safely ordering roller; ordrng 1 W11084045 (roller-cab) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Richmond, VA 23236
Joseph D.
Job Details: 06/06/2022
"replaced outter wrapper, unit now working properly. no longer dented."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Woodbridge, VA 22193
Jason A.
Job Details: 06/06/2022
CX complaint FRIDGE not cooling. Found lights & UI display & fans running but temps are room temperature. Unplugged unit & used a killawatt. Motor start clicks & unit pulls between 7 to 7.7A then motor start clicks off. 2CountSealSyst+R600+LockRing > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11580057 (Compressor kit incl drier & motor start) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/06/2022
Cx complained the unit did not cool. Inspected the unit and found there is no frost pattern with the compressor running. Unit need new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10507884 (compressor 493.54) and 1 WPW10143759 (drier 19.10)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/06/2022
"Confirmed cx complaint unit not cooling. Found compressor start device not fully seated in compressor. Reseated part, tested unit, unit working as designed."
We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/06/2022
Cx complained the rr burner did not always work. Installed new switch and element and tested and it now turns on and cycles on andn off Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/06/2022
"cx complaint unit is building condensation in both the RC and FC. RC is also not cooling. inspected unit and found freezer temp was -16 degrees, RC was 46-47 degrees. removed baffle cover in FC and found it was clogged with frost. was able to clean up the frost and then i found the return duct was also frozen. blasted that with my steamer and now unit brings in cold air from the freezer. unit checks good. charged cx the 120 for the service call and 60 for the additional labor to defrost the unit. cx paid by check #5094"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Brian R.
Job Details: 06/06/2022
cx complaint is unit never wants to make ice and when getting ice out door water comes out as well.took temps reading first of 5 in Freezer 32 in FF 18 through Ice Maker. fan not kicking on high. unit set to -5 in Freezer and 35 in FF. tested and checked unit and unit is back feeking voltage when pressing paddle to valve and turning water on when getting ice. will order parts needed and when approval is given and parts are in office will schedule.; ordrng 1 W10846539 (Fan Motor) and 1 W11189618 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/06/2022
Confirmed cx complaint UI non functional. Ordering ui and control components.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console) and 1 W10839423 (guide) and 1 W10849355 (button)
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Baltimore, MD 21202
Milton J.
Job Details: 06/06/2022
CX complaint display not illuminating and oven not working. Inspected and got 206vac across both legs and 119 at each individual legs. Came up to control and got 119vac at the P1-1 and P1-3 connector and 206vac at the P1-1 and P4-1 wires. Unit has correct voltage and needs new Control. -MJrob; ordrng 1 W11567348 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Chris B.
Job Details: 06/06/2022
cx complaint unit drops ice at unwated times inspected unit when dispencing ice ice door flap traps ice when closing tried calling tech line closed due to trianing will call tech line when availvbe to further diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Falls Church, VA 22046
Jason A.
Job Details: 06/06/2022
CX complaint FRIDGE RC temps & FC temps are inconsistent. CX had to change settings to lower temps as they were rising over 40F. CX had previously removed other loads on this circuit. Checked for even frost pattern. No excessive icinng buildup. Air return is clear. In diagnostics RC FC & defrost thermistors are being read by control. Called techlineMeasured all 3 thermistors at 3 places. Thermistor / cabinet subharness & at control. See SDpics. Will use control & thermistor on return > JJ; ordrng 1 W11317276 (damper) and 1 W11545823 (evap harness) and 1 W11518204 (Dispenser UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit isnot making ice. I fou d that the the duel valve is not opening to the icemaker. I am ordering 1 valve (W11546685), I have set a return date for 6/9; ordrng 1 W11546685 (dual valve 19 @ tribs)"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Richmond, VA 23221
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit being unresponsive. found acu green light blinking but UI is not responding. checked wire harness from acu to console UI and found it has continuity on all three wires. disconnected and reconnected all UI harnesses. tested. UI is now responsive. tested by running diagnostic cycle. stored fault code F6E1(ACU HMI communication error). durning UI testing found encoder not registering on all selections. out of diagnostic mode all selections are working on encoder. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/06/2022
"showed up to home to find a no answer. called off talked to hailey and she called cx, told me cx rescheduled apt."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
Cx complaint items where freezing in RC. CX was a little hard to understand but was saying set to 38 and unit good. Said he did not want service now. Explained if he called us back out payment would be due regardless. No service was provided today. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/06/2022
cx comlpaint of unit not making ice as it should and makes a lot of noise when running. checked unit and found some ice in ice bine. performed harvest and fill and ice maker completed both. found frost build up under and around ice bin indicating ice door not sealing correctly allowing warm air intrusion which would cause slow ice production and frost. condesor line comming from compressor is touching another ss line. separated lines and added permagum to ensure no more noise. ordering ice door.; ordrng 1 W11098702 (ICE DOOR)
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint ICEMAKER no ice after cleaning. Found no water entering unit. Valve has 120VAC. Measured HTR 5.9 OHMs bin sensor 2.99 K OHMs. Good frost pattern. Replaced valve & test good fill. NO LEAKS > JJ
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near York, PA 17408
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit is not opperating. I found that the unit fills , but no motor movment. I am orderign 1 sump & motor(W11025157). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11025157 (sump & motorn)"
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Pikesville, MD 21208
Keith H.
Job Details: 06/06/2022
cx complaint is unit clicks while cooking insepcted unit and found two reason for this happening ..cooktop is right next to huge window so air is blowing flame out and the burner tries to reignite also downdraft fan is sucking flame away and tries to reignite. unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/06/2022
cx complaint all burners not clicking. was able to access unit and found shorted switch harness. was able to replace part with pre-id and test unit now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
"CX complaint unit not locking and spinning. Inspected and found a F2E1(Stuck Key), F7E1(Basket Speed Fault) and a F5E2(Lid Lock Fault) codes stored. Manually tested all functions and found the belt was thrown. Checked underside and found the gearcase has leaked oil causing belt to throw. Tested latch but no issue present. Control button is intermittenly sticking. Ordering new Gearcase, Splutch and Belt plus returning with Pre-IDed Control, Actuator and Latch. -MJrob; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Justin L.
Job Details: 06/06/2022
as per previous tech was able to access unit and replace parts. ran test 45 and unit still dispenses water out of dispenser in test 45 when it fills icemaker. attempted to contact techline but it was down for training please send back as a shop job to contact techline; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near McLean, VA 22102
Jason A.
Job Details: 06/06/2022
CX complaint DRYER noise & air gaps around filter & housing. Fabric snags. Lint distribution on filter uneven. Checked for sharp edges & trimmed casting flash. Cannot correct for gaps. Same move in date as 595134 washer > JJ; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen) and 1 W11401018 (seal kit) and 1 W11327190 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPQB
Near York, PA 17406
Sal R.
Job Details: 06/06/2022
CX informed me that she ahs bought new units . I am moving on .