We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near ,
Bernard M.
Job Details:
03/07/2023
"Cx complaint unit doesn't cool properly. When arrived found temps at normal, RC at 35, FC at 0. Cx stated FC gets to 20-25 when in defrost. Contacted TL and reported, spoke with Travis about temps in FC and he stated thats normal during defrost. If cx is concerned about temps they need to use thermometer in between products to get accurate readings. No parts are needed as the unit is cooling as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Silver Spring, MD 20904
Brian F.
Job Details:
03/07/2023
"Cx states unit won't run. Entered service mode found F8E4 error, cleared and ran test cycle, completed test cycle with no errors. Found unit leaning forward slightly, leveled unit, ran express wash. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisburg, PA 17112
Cody H.
Job Details:
03/07/2023
"CX complains unit is still shaking after last visit and also makes squeeling sound. Ran unit through diagnostic test and had no issues, ran unit through quick wash with full load with no issues, ran unit through 'color' wash with 3 pairs of jeans and unit makes squeeling sound when rotating the agitator. Unit does not make noise when turning motor or drive by hand. Called techline and spoke to Bruce SR#7735768803, who suggested checking the suspension, motor, and gearcase. Was able to put downward pressure on the suspension and rotate the basket without being able to replicate noise, ordering gearcase and motor for return visit; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Glen Arm, MD 21057
Dustin F.
Job Details:
03/07/2023
"Inspected the unit per previous techs instructions, found unit has no M/S saved in it. contacted WP Steve, he confirmed my diagnosis and gave me. Steve setup unit for pex review and WP will send me an update for CX in 3-5 business days. did not install parts."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Gaithersburg, MD 20878
Julian H.
Job Details:
03/07/2023
replaced control panel & lamp working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
03/07/2023
"Was able to access unit and install parts per previous visit. Also had to use VS part w10271540. Tested unit, unit now works as designed, no further work needed.; ordrng 1 w10271540 (5/16-1/4 fitting CH VS)"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Silver Spring, MD 20906
Roberto I.
Job Details:
03/07/2023
"CX complaint no heat.Ran test mode, found F4E4. Removed bottom cover, found open heater. Confirmed 245Vac supplied to the heater. Replaced heater using pre id part. Cleared error and rana test cycle. The unit heated and worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near White Hall, MD 21161
Sal R.
Job Details:
03/07/2023
"Per the previouse tech, I was able to access and replace the icemaker. I found that the unit called for water . Unit test good."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Phoenixville, PA 19460
Andrew S.
Job Details:
03/07/2023
"Cx complaint is that the unit is not drying clothes. Upon arrival I found that the unit is heating properly. I also found that the ventilation is good. I found that the cycling thermostat is not operating as intended. I am also ordering the timer. Please contact cx when the parts are available to schedule the return visit,; ordrng 1 WPW10185992 (Timer) and 1 WP8318268 (Cycling thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GS0
Near Cockeysville, MD 21030
Brian R.
Job Details:
03/07/2023
cx complaint is rail broke apart on left side and looks like its rusted and she looked at right side and right side shows rust as well and thinks thats going to break next. was able to remove upper rack and check unit. per S-Code S22916 for this unit parts and labor is covered for rails and cx will pay service call. replaced rails and unit now checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details:
03/07/2023
"upon arrival cx stated unit had been working fine since last appt. verrified temps at -5 and 32, ice bin full, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Suffolk, VA 23434
Zachery R.
Job Details:
03/07/2023
"called cx via vonage, advised cx we will have to reschedule.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Little River, SC 29566
Jason T.
Job Details:
03/07/2023
"Installed parts to complete the repair, ran factory test, no leaks detected, calibrated unit...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Alexandria, VA 22304
Lloyd B.
Job Details:
03/07/2023
"Cx complained the unit leaked from the dispenser. Inspected the unit and could not duplicate the problem. . The dispenser door closes fast and hard and no light shines through, could only think there was a melting ice cube. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ
Near Staunton, VA 24401
Danny R.
Job Details:
03/07/2023
unit will need control; ordrng 1 W11546690 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details:
03/07/2023
Replaced Control unit is now working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Arlington, VA 22202
Eric W.
Job Details:
03/07/2023
told cx unit is out of warranty they said that wp said they had 7 days left showed them wp sent over out of warrenty they are callled wp to get it sent back over as in warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17101
Cody H.
Job Details:
03/07/2023
cx complains unit door switch had failed and is not letting lights turn on. Found the door switch had failed and will need replaced. ordering door switch for return visit. Was able to remove old switch and access wires for return visit. Return to be set up by office when parts arrive.; ordrng 1 W11384469 (door switch)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Olney, MD 20832
Brian F.
Job Details:
03/07/2023
"Cx states unit won't power on, tested and confirmed. Checked power to console, console is receiving 14VDC. Reconnected all wires going to console, reinstalled, unit now powers on. Tested microwave and oven, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Culpeper, VA 22701
Eric F.
Job Details:
03/07/2023
"Went to do install, terminal on freezer led harness pulled out with LED. Attempted to get some wire slack to connect wires with service kit, unable to get enough slack to insert into connectors. Spoke with techline, techline deemed unit non repairable. Reached out to cx with information."
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS7
Near Charlottesville, VA 22903
Danny R.
Job Details:
03/07/2023
no show called offcie; saved tckt
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Leisure World, MD 20906
Brian F.
Job Details:
03/07/2023
"Cx states ice not dispensing properly. Installed new solenoid, cx left IM off so there was no ice in bin, tested cubed ice setting, solenoid is activating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruckersville, VA 22968
Danny R.
Job Details:
03/07/2023
cx complint noise and shaking badly . i found harbness and pressure tube came loose in the back and unit was over filling . adjusted harness and hose now unit fills right and doesnt shake also showed cx how to fill unit right
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Reading, PA 19608
Justin L.
Job Details:
03/07/2023
Cx complaint unit not working. Was able to access unit and found glue seperating on console and ui display not operating properly. Ordering ui to correct the issue and will use the console on return . Once in office will need to contact cx to set return; ordrng 1 W11505225 (ui housing)
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Washington, DC 20036
Emmanuel R.
Job Details:
03/07/2023
"Cs unit is making a loud noise, confirmed complaint. I found the blower wheel wasnt secured and it was running on the rear panel. Secured blower wheel but panel is still running. I added some shimes and cardboard to space you the panel away from blower wheel and stopped the noise. Unit is now working properly."
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near New Market, VA 22844
Danny R.
Job Details:
03/07/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Conway, SC 29526
Jason T.
Job Details:
03/07/2023
"Cx complaint, fridge door gaskets not sealing properly, freezer evap motor not running properly during cooling-freezing. Ordering parts for return visit, advised cx to contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 2 W10830274 (gasket-fip)s and 1 W11334745 (freezer evap motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21207
Shane M.
Job Details:
03/07/2023
cx complaint the unit isnt heating. found no glow on ignitor tried to pulll unit out but gasline to short. cx will need gasline extended or unit removed. cx paid svc by cash.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Parkville, MD 21234
Alexander D.
Job Details:
03/07/2023
replaced rc ceiling leds and control. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW
Near Shiloh, PA 17408
Drew B.
Job Details:
03/07/2023
cx complaiont that unit is not draining and when arrived i found the unit to be leaking mass amount of oil under the unit and not spinning. will need a full tub job after not removing the spin basket from the outte tub and 2 tech is required for correct safe repair when in and approved cx will call when they get parts; ordrng 1 W11132267 (gearcase) and 1 W10721967 (clutch) and 1 W10804664 (CAP) and 1 WPW10427633 (shield) and 1 WPW10006384 (belt) and 1 2tech (2 tech) and 1 tubjob (tub job) and 1 WPW10215115 (washplate) and 1 W10324650 (spin basket) and 1 W10324648 (outter tub) and 1 WPW10215093 (filter) and 1 WP8533928 (screw)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesterfield, VA 23832
John P.
Job Details:
03/07/2023
Installed gear case belt cam actuator calibrated tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Falls Church, VA 22043
Leon
Job Details:
03/07/2023
cx complaint dishwasher door hinge was broken confirmed complaint new part was instaill on unit now tested unit now everything is working great
We serviced a
MAYTAG OVEN
Model MET8800FZ05
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
03/07/2023
Unit displaying F5 E4 for a bad lower door latch. Door is stuck closed. NTO part.; ordrng 1 W11166856 (door latch)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Samuel R.
Job Details:
03/07/2023
replaced parts ordered and tested unit.unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
03/07/2023
"found loose connection on top led, resesated and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23456
Austin D.
Job Details:
03/07/2023
"came out to resolve the issue. found incorreect harness and element ordered. luckily i had correct part in vs. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed.; ordrng 1 W11650662 (heater with harness ar vs), used 1 W11650662 (heater with harness ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near McLean, VA 22102
Leon
Job Details:
03/07/2023
cx complant daishwasher was makinkg noise i inspected unit i tested unit and there was no noise ran 3 or for test no sound checked error codes no errors cx said they hear it mosty when the DW is packed
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP0
Near Arlington, VA 22203
Lloyd B.
Job Details:
03/07/2023
The unit was not secure after last repair. Installed screws mounting the unit and it is now secure. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lancaster, PA 17602
Justin L.
Job Details:
03/07/2023
Cx complaint unit leaking oil. Was able to access unit and found failed gearcase. Found the oil leaked out and saturated all parts below. Ordering parts needed for repair all which are in stock along with 2 call count and setting return for Fri 3/10/23; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W10890624 (motor) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Silver Spring, MD 20906
Brian F.
Job Details:
03/07/2023
"Cx states frost buildup in FC, inspected and confirmed. Found freezer basket not mounted properly, causing door to not close fully, also sealed gaps in cabinet. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
03/07/2023
Installed new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Farmville, VA 23901
Kyle A.
Job Details:
03/07/2023
Will go next time in area.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Washington, DC 20001
Emmanuel R.
Job Details:
03/07/2023
"Cs unit is not draining, confirmed complaint. I found the drain hose was clogged, cleared out the clog and u it started draining again. Unit isnow working properly. Collected $127 for svc call."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS0
Near Beltsville, MD 20705
Brian F.
Job Details:
03/07/2023
"Cx states oven not heating, tested and confirmed. Installed new control board, preheated oven to 350, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Charles Town, WV 25414
Ken M.
Job Details:
03/07/2023
"Customer complaint is that the unit noisy in spin. Ran test cycle and the cycle ran properly, no unusual noises. Inspection of the drive system found the gearcase is leaking oil. Unit needs a new gearcase.; ordrng 1 W11393685 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
03/07/2023
Replaced compressor and filter drier . Refilled unit / allow 24-48hrs too cool .. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES1
Near Takoma Park, MD 20912
Samuel R.
Job Details:
03/07/2023
cannot perform service unit has infestation
We serviced a
WHIRLPOOL WASHER
Model LSQ9010PW5
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
03/07/2023
Cx complaint is that the unit is not spinning the clothes out all the time. Upon arrival I found that the unit is spinning but I could hear the clutch mechanism is dragging slightly. I also found noise from the gearcase. I am ordering the needed parts as well as a 2 call count for the gearcase repair. Please cotnact cx when the parts are available to schedule the return visit.; ordrng 1 W10820043 (Drive Assembly) and 1 3360629 (Gear case) and 1 285753A (Coupler) and 1 WP661600 (Motor) and 1 WP3951744 (Agitator)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Herndon, VA 20171
Christian C.
Job Details:
03/07/2023
Cx complaint unit is not cleaning dishes. Inspected unit found F4E3 wash motor not running. Ran through diag cycle and motor is just humming. Motor reading 1ohm. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
AMANA COOKTOP
Model AGR6303MMW0
Near Lorton, VA 22079
Demonte S.
Job Details:
03/07/2023
Inspected the unit. Found that the cx is saying that the Left Front Burner Flames are to High on Simmer. I then adjusted the Flames on the Left Front Burner. Tested the unit. Flames are now Normal. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Gainesville, VA 20155
Richard B.
Job Details:
03/07/2023
"Door gasket torn and doors squeak badly. inspected unit found door gasket defective and needs replacing ,Also found endcap trim squeaks when opening or closing door , Ordering endcaps . Further work needed, Not in stock cx aware endcaps may not be covered. , RB; ordrng 1 W11456682 (gasket) and 2 W11095783 (endcap)s"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Ashburn, VA 20148
Daniel J.
Job Details:
03/07/2023
control panel has no lights lit it. Replaced control panel. Tested for proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Burtonsville, MD 20866
Brian F.
Job Details:
03/07/2023
"Cx states long dry times. 240VAC at terminal block, heater read 18ohm, unit is heating properly. Found excess length of vent duct, causing multiple tight bends in duct. Shortened duct, kept duct straight when reinstalling dryer. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model WFW8620HW2
Near Culpeper, VA 22701
Eric F.
Job Details:
03/07/2023
"Installed parts, tested unit, found I had control for wrong unit. Ordering correct control.; ordrng 1 W11439664 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Vienna, VA 22182
Leon
Job Details:
03/07/2023
cx complent was washer was making noise confirmed issue i inspected unit and found gear case was bad and slider new part was installed and tested unit is working good now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Tyro, VA 22976
Kyle A.
Job Details:
03/07/2023
Changed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Haymarket, VA 20169
Richard B.
Job Details:
03/07/2023
"CX complant , Dishwasher dosent work. Inspected unit and found sump not working and no heat error code, Sump dosnt run during test wash but heater heated indicating a faulty control. Ordering sump assembly and also ordering sump assembly. Not in stock. Further work needed. RB; ordrng 1 W11637581 (control) and 1 W11613479 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ricky E.
Job Details:
03/07/2023
"customer stated that the units mullion wasnt working when open and closing the door... adjusted the hinge and feet, unit cks ok... the upper cabinet is hitting and is too close to the unit for more adjustment..."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Silver Spring, MD 20910
Samuel R.
Job Details:
03/07/2023
cx complaint unit is nit working displaying f2e1.inspected unit and found error code.reset power and unit would not chamge found start button to be stucked.unit will need a new ui board.gave a cx qoute and cx wil replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seaford, DE 19973
Frederick R.
Job Details:
03/07/2023
"CX complaint is stillno cool. Inspected/tested and found new compressor siezed up. Cut drier and unit has pressure through the drier. Ordering new compressor, drier and coupler. 2 ct SS. Scheduled for Saturday am; ordrng 1 W11370574 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Annapolis, MD 21401
Israel R.
Job Details:
03/07/2023
Installed new drain pan and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf555sdfz11
Near Leesburg, VA 20175
Ricky E.
Job Details:
03/07/2023
"customer stated that the unit was dripping from the filter. verified issue and fnd faulty filter head. replaced part, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Mount Wolf, PA 17347
Drew B.
Job Details:
03/07/2023
cx complaint that unit is not cooling and hears a loud noise buzz on and off. when arrived. foudn no cooling and fans work but the comporessor is locked up. will need a 3 call count ss repair. and call cx to reschd when all in to return; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 3coiunt (3 count) and 2 W11506635 (stub)s and 1 W11578047 (suctuon tube) and 1 W11598434 (evap) and 1 W11506620 (couplers evap) and 1 W11504450 (cap tube evap coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
03/07/2023
Customers complaint was bypass cap stuck in the filter head. Found I had to use pliers to get the cap out. Removed and all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Churchville, MD 21028
Neil H.
Job Details:
03/07/2023
"REPLACED THE GEARCASE,CLUTCH,MOTOR,BELT UNIT RECALB TESTED GOOD."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellicott City, MD 21043
Robert L.
Job Details:
03/07/2023
"cx complaint not making ice, water dispensing fine, cycled icemaker no buzz from valve, checked connections, found no voltage to valve, ordering valve and icemaker.......RL if possible; ordrng 1 W11546685 (valve) and 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Stanley, VA 22851
Eric F.
Job Details:
03/07/2023
"Could not confirm cx complaint unit not advancing cycles. Cx states that it primarily happens when washing towels. Advised Cx on load procedures, instructed her to photograph load and call back if it happens again."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Jarvisburg, NC 27947
Branden R.
Job Details:
03/07/2023
"cx complaint range causing stains on backsplash checked unit and found no errors with unit . all major componets checked good called techline and was advised cx will need to cover food with oven bag , use roasting pans and keep oven cleaned . was advised there are no parts that need to be replaced . cx vary unhappy with unit and refused to pay service"
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTBL10
Near Alexandria, VA 22308
Lloyd B.
Job Details:
03/07/2023
Cx complained the uints upper drawer would not close. Inspected the unit and found that the rails aren't pulling and keeping the door closed. Unit needs new rails. Service declined. Job complete; ordrng 1 WP99003760 (slide right 210.85) and 1 WP99003759 (left rail 169.85)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Little River, SC 29566
Jason T.
Job Details:
03/07/2023
"Installed bake-ignitor, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Big Pool, MD 21711
Ken M.
Job Details:
03/07/2023
"Control and valve replaced and tested. Unit is working properly. Old valve left with customer. Customer started a load, but is not satisfied with how the unit is washing the clothing. Customer referred back to Maytag customer service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Sykesville, MD 21784
Justin S.
Job Details:
03/07/2023
cx says the unit is getting an error code. cx resupplied power to the unit and the unit is getting a f6e1(ui) error code. the console does not include the ui. the unit needs the controls; ordrng 1 W11506012 (control) and 1 W11505225 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
03/07/2023
Customers complaint is unit leaking. Customer had a video of the unit dripping from the insulation inside the door. Found the filter was not installed properly and making contact with the wash arm. Reinstalled. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Israel R.
Job Details:
03/07/2023
Installed all new control and switchs. Unit is back to normal operations.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS05
Near Hamilton, VA 20158
Ricky E.
Job Details:
03/07/2023
"cooktop printing is weak. part shipped as the same as the customer has... reordering part and bezels.. this maybe how the newer cooktops are made; ordrng 6 WPW10559494 (grommet)s and 1 w11476220 (top, stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Chantilly, VA 20152
Daniel J.
Job Details:
03/07/2023
user interface was not power on. replaced UI and verified operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Sterling, VA 20165
Christian C.
Job Details:
03/07/2023
"Installed handle, studs, and screws. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stafford, VA 22554
Robert W.
Job Details:
03/07/2023
CX Complaint is the unit isnt filling. Ran diag and found error for motor tested unit and motor is getting good power but motor is humming not pumping water at all. Unit will need sump. Sump is covered under the 1year part warranty. Ordering Sump; ordrng 1 W11416362 (Sump)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Frederick, MD 21702
Bernard M.
Job Details:
03/07/2023
"Replaced latch per previous tech, restored power and the lights come on only when opening the door and pressing oven light on console. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
03/07/2023
Instralled new gearcase and clutch. tested unit. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Jason A.
Job Details:
03/07/2023
"CX complaint FRIDGE LEDs are out / RC is warm / FC not cold & icemaker stopped. Check FC evap has ice ball at cap tube. RC has a leak & pan is warped. Replaced FC led per TSP: W11460554 Rev I /S191AQ Parts & labor is covered. $120SC + 550 labor. LOOK - 3CountSealSyst parts covered for 120mo. CX paid in full > JJ; ordrng 1 W11601311 (LED, JJ/VS) and 1 W11457241 (drain pan evap $77.34) and 1 LOOK (LOOK - 3CountSealSyst) and 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)"
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near New Market, VA 22844
Eric F.
Job Details:
03/07/2023
Assisted DR
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
03/07/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DRYER
Model MEDE900VW0
Near Columbia, MD 21045
Robert L.
Job Details:
03/07/2023
"cx complaint unit not starting, found drum light stuck on and not responding with button, jumped out door switch unit did not start, ran diagnstics, drum turned nad heated and when door opened stopped, console start button issue, ordering console control; ordrng 1 WPW10164611 (cntrl-elec console)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tappahannock, VA 22560
Thomas B.
Job Details:
03/07/2023
Cx complaint unit is not working properly inspected unit removed and replaced the terminal block and the hardware tested for proper use unit now functions Normally
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Gambrills, MD 21054
Israel R.
Job Details:
03/07/2023
Customer complaint unit is dryng correctly. Found loose connection to the humidity sensor. Unit is backn to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Annandale, VA 22003
Demonte S.
Job Details:
03/07/2023
"Inspected the unit. Found that the cx is saying that the Washer isn't starting a cycle. I then ran Service Diagnostics on the unit. Error Codes are F5E3 = Lid Lock Fault. Ran Service Test on the unit. Washer filled, agitating, but will not spin because Lid Lock will not engage. Ordering the Lid Lock. ; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Centreville, VA 20120
Daniel J.
Job Details:
03/07/2023
same complaint as before called tech line informed rep of complaint of noise from evap fan and staying on too long customer comparing unit to neighbors fridge unit freezer temp at 0 f firdge section at 37 f informed by tech line normal operation informed to call customer service left number for customer care unit working far as cooling complaint on msound of fan and running too long
We serviced a
KITCHENAID FREEZER
Model KBSD608ESS01
Near Bel Air, MD 21015
Neil H.
Job Details:
03/07/2023
REPLACED THE DOOR SKIN OF LEFT DOOR CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Hyattsville, MD 20781
Shane B.
Job Details:
03/07/2023
"cx complaint is the unit not cooling at all. cx said they opened fridge and found it at room temp after not opened door for about 2 months. cx said compressor would come on for a few seconds then lights would go out and everything would stop. cx had electrion inspect outlet and he found no issues. when i arrived unit was room temp, evap fan was running. compressor cycled on for a few seconds then went off again. when compressor comes on amp draw jumps to 8.44amps. compressor is locked up. ordeing new compressor and couplers. schedule when all parts are available.; ordrng 1 W11370574 (compressor) and 1 W11504419 (tube) and 1 W11504420 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Littlestown, PA 17340
Bernard M.
Job Details:
03/07/2023
Cx complaint unit won't start. Found the lid won't go down all the way to latch. Inspected lid and the top screw on the left hinge won't tighten. This caused the lid to fragment and won't shut. Replaced lid using pre-id parts and the hinge screw using vanstock W11404293. Lid closes and locks to allow unit to start. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Gloucester, VA 23061
Justin W.
Job Details:
03/07/2023
cx complaint unit takes long to unlock and fabric softener not dispensing. checked unit to find fabric softener turned off for majority of cycles.found no error codes. checked to find valves checked good. checked to find no oil at gearcase. suspension checked good. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Falls Church, VA 22043
Demonte S.
Job Details:
03/07/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator Section / Freezer Section isn't cooling. Checked the Freezer Evaporator. Evaporator only has Frost on the capillary line. Unit is trying to Cool. ( Turned the unit off by unplugging the unit. ) Unit will need the Couplers, Compressor, Drier & Access Valve.); ordrng 1 W11582592 (COMPRESSOR) and 1 W11504415 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11504431 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11506619 (Whirlpool Refrigerator Coupler (Compressor)) and 1 W11109499 (Whirlpool Refrigerator Drier Tube) and 1 W11504445 (Whirlpool Refrigerator Coupler ( Drier)) and 1 W11504449 (COUPLER ( Drier)) and 1 W11504445 (Whirlpool Refrigerator Coupler ( Condenser)) and 1 W11506623 (Whirlpool Refrigerator Coupler ( Condenser)) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model MDB9979SKZ0
Near Easton, MD 21601
Michael E.
Job Details:
03/07/2023
Replaced the element as per special project. tested unit and it is now working proeprly. Job is complete
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUBFL242HX00
Near Ellicott City, MD 21042
Robert L.
Job Details:
03/07/2023
"cx complaint hinge stick out custome panel will not lay flush, found install instructiions and found corners needed to routed out (see pic) to cover hinge, left manual and instructions with contractor, opening heigth short at 34.5 inches"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Columbia, MD 21045
Justin S.
Job Details:
03/07/2023
cx says the unit worked for 4 days then started making noise then leaked everywhere. the unit was unplugged when i arrived. plugged the unit in and the compressor and fans activated. the compressor is running very rough. no dye around the compressor. low side pressure is 50psi and high side pressure is 50psi with the compressor active. compressor amp draw 2aac. called the office to schedule; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WP2188823 (evaporator) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Cambridge, MD 21613
Michael E.
Job Details:
03/07/2023
Replaced control as per previous diagnosis. Tested unit and it is no9w working proeprly. Job is complete
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bel Air, MD 21015
Neil H.
Job Details:
03/07/2023
REPLACED THE ELEMENTS AND SWITCH WASN'T NEEDED TOLD THEM THEY WILL BE REFUNDED FOR THE SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Newport News, VA 23606
Lucas R.
Job Details:
03/07/2023
"cx complaint intermittent cooling, checked unit found temps at 20 fc 35 ff, ice buildup in fc, gap between cabinet and liner, sealed cabinet, and added washer under fc door to allow proper closure, tested, unit working as designed.; ordrng 1 WP489467 (washer lr/vs) and 1 482338 (adhesive lr/vs), used 1 WP489467 (washer lr/vs), and 1 482338 (adhesive lr/vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20817
Roberto I.
Job Details:
03/07/2023
"Replaced part and cleared errors. Ran a test cycle, the unit worked as designed and didn't leak"