We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Brookeville, MD 20833
Brian F.
Job Details:
11/30/2023
"Cx states unit won't start cycle, tested and confirmed. Entered diagnostic mode, found saved F7E2 (variable speed motor failure). Checked for loose connections and damaged wiring, harness is good, wash motor will run for a few seconds in service test then gives F7E2. Ordering sump assembly.; ordrng 1 W11460946 (sump assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waynesboro, PA 17268
Drew B.
Job Details:
11/30/2023
cx complaint that unit is rusting on the vent grill on the outter door and when arrived verified and took pic and found new panel was dented reordering and call to reschd; ordrng 1 w11461694 (fp ss door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/30/2023
"replaced ice mkaer, unit tested and works fine"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2023
Lock connector not seated to board. Reseated connector and unit is now as designed.
We serviced a
UNKNOWN DRYER
Model WED560LHW2
Near Sterling, VA 20164
Richard B.
Job Details:
11/30/2023
"CX complant. Dryer loud. Inspected unit and found dryer is loud. Vibration noise. Found left panel is bent in the front corner causing the bottom of dryer to get pushed into the motor , blower wheel housing assembly causing vibration sounds.and functional issue. Also found top is missing a screw. Installed a screw in the top to secure top. Panel not in stock Further work needed. RB; ordrng 1 W11233548 (left panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/30/2023
Cx complaint of unit not completing cycle. Did confirm cold valve not actuating. Ordering cold valve.; ordrng 1 W11210463 (Inlet)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Rockville, MD 20855
Roberto I.
Job Details:
11/30/2023
"CX complaint mw not starting, fan and cooktop and cavity lights not working. Found open/close message preventing cycle to start, cavity light not turnng on, and issue with door interlock. Confirmed cooktop lights and fan not receiving power from control. Ordering Interlock assy W11244490 and control board WPW10725605. Collected $327.77. Balance $110; ordrng 1 W11244490 (interlock assy) and 1 WPW10725605 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/30/2023
Was able to access unit and replace part. Unit now checks good no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2023
CX complaint about unit having lights out replaced all leds with preid per service pointer, scode covers p&L working propely
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Nokesville, VA 20181
Daniel J.
Job Details:
11/30/2023
temps higher than set point tested back with thermocoupler set to 325 on bake when beeped for reaching tech thermocoupler showing 426 f cycled down to 390f cycled uo to 366 f than back to 305 f up to 377f ordering temp sensor first control sp order; ordrng 1 W10859573 (temp sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET22RMXYW00
Near Brookeville, MD 20833
Brian F.
Job Details:
11/30/2023
"Cx states unit not making ice, inspected, ice in mold, no ice in bin. Jumped harvest, IM began harvesting but fingers stopped once they got to the ice in the mold. Installed new IM, IM jumped and filled properly. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Shermans Dale, PA 17090
Andrew S.
Job Details:
11/30/2023
Cx complaint ios that the unit is not heating except on the popcorn setting. Upon arrival I verified the issue. I then accessed the control and found that one of the wires was not connected to the relays. i was able to rescure the connector. I then tested the unit and found that it is now heating as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rockville, MD 20852
Roberto I.
Job Details:
11/30/2023
"Cx complaint washer not turnong on, door locked.Confirmed complaint, resette power but didn't help. Tried to run disgnostic, it worked. No errors. Removed console, confirmed 12.8Vdc supplied by the control board. Ran a trest cycle, the unit worked ok. Ran a UI test, all the keys responded properly. Started a normel cycle, the unot workrd as designed. Quoted console replacement just in case. Quoted repair $437.15, with $110 labor for console W11319991 treplacement. Collected $139; ordrng 1 W11319991 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Lebanon, PA 17046
Cody H.
Job Details:
11/30/2023
"CX complains unit has low ice production. CX is within manufacture warranty, cx states this has been ongoing issue, icemaker cannot keep up with demand. Ran havest test on icemaker and icemaker rotates, drops ice, and fills as designed, icemaker had ice in twist tray on arrival. Unit FC is 4*F. Expained how this particular icemaker works to the cx and gave advise to keep both doors closed for more ice production. Unit is working as designed, no further work needed. CX EMAIL ADDED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waldorf, MD 20601
Shane B.
Job Details:
11/30/2023
"cx complaint is the unit not washing, only filling and draining. checked for codes and found F4E3, F7E1. cleared codes, ran service cycle. wash motor did not run. found control is sending 120vac. no damage to harness. installed preIDed part and tested unit for cx. unit is working as deisgned."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/30/2023
cx complaint unit is displaying a f1e1. inspected unit and found f1e1 diplayed on screen. i found in diag f1e1. I pulled unit out and unplugged it. i removed back cover and found all connection were good. unit needs control to correct issue. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11620481 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2023
installed ordered parts. restored power and ran calibration and service cycle. unit is working as deisnged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corapeake, NC 27926
Austin D.
Job Details:
11/30/2023
advised cx that the ticket was not sent over as an ectended warranty. i added the whirlpool service work order number that the cx gave to see if we can make it work. if not we need the work order sent over correctly before ordering the parts. unit needs new ice maker due to e5 and ice box fan as well.W11658802 ice makerW10846539 ice box fan; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2023
replaced parts set unit to a 8hr defrost on test 7 MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW2
Near Waynesboro, PA 17268
Drew B.
Job Details:
11/30/2023
cx complaint thaty unit is making loud banging thjumping sound and usually happnes on the right side of the unit its making the thumping sound on.. i found today no codes and when checkibng the unit is leveled and is proper drain installment for water exiting not alliwng water to ciome back to cause weight issues. ran auto test and fond the right absorbed it not located to avoid noise contact and hiots the panel side. will need W11197416 nd call to reschd; ordrng 1 W11197416 (absorbers)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2023
CX complaint about unit not making ice inspected temp on arrival FC-3* close bucket switch & door switch & reset power icemaker cycle but didnt fill did this again but with water tube disconnected @ hinge got water there issue with fill tube checked power when door is close 120vac from wh -lb wires then remove ui tested power there with door close 120vac checked resistnace on fill tube found it open according to troubleshooter door needs to be replace also CX complains about a bin cracking need parts; ordrng 1 W11551458 (door FC ss) and 1 W11162443 (crsiper drawer)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/30/2023
"cx complaint unit doesnt heat. inspected unit and first checked voltage and found 0 volts from L1-L2. I found 121.4vac from L1-neutral, 121.4vac from L2-neutral. L, L2 to ground had the same voltage as to neutral. cx needs an electrician. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYY01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2023
Replaced parts and leveled doors. Unit good to go. Collected $110
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elizabethtown, PA 17022
Cody H.
Job Details:
11/30/2023
"CX complains unit water dispenser housing has failed. Found the top pice holder to have failed and will need replaced. Was able to replace with pre i.d part, unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Abingdon, MD 21009
Neil H.
Job Details:
11/30/2023
cx complaint gaskets coming aparts and not sealing rc doors properly; ordrng 2 W10830274 (gasket-fip)s
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Corapeake, NC 27926
Austin D.
Job Details:
11/30/2023
checked the unit and found that the lint screen is warped in a way that is allowing lint to get passed more than normal. found the lint clogged in the lint duct. removed lint. ordering a new lint screen to resolve the issue. will send part directly to the cx house. job complete once part delivered.; ordrng 1 W11633115 (lint screen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Sterling, VA 20164
Richard B.
Job Details:
11/30/2023
"CX complant. Dishwasher dosent dry good. Entitalments put unit in warrenty per goods issue date . Pulte extra year also . found unit has a plastic tub which dosent hold heat . Inspected unit and found no rinse aid in rinse aid compartment . Found no error codes stored , Ran a wash cycle and unit has great wash pressure , Unit has good drain Found good high loop on drain line. Also has good heat. Advised CX to run a regular cycle with vinegar to cut scale and to use longer heated cycles in addition to getting water hot at faucet right before starting unit. Dishwasher is working as designed. . RB"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/30/2023
"Confirmed cx complaint unit turning off mid cycle. Found unit overheating, UI becoming non responsive. Found debris in vent line causing air restriction, cleared line. Advised cx to ensure that the vent on the rear drum is exposed and to photograph load and record exactly what it's doing if issue reoccurs and to call back."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2023
cx complaint dryer not running found the knob isn't holding timer so you can't move timer new knobs needed; ordrng 1 W11675852 (Whirlpool Dryer Control Knob) and 1 WP688805 (clip) and 1 W11625514 (KNOB)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/30/2023
"cx complaint of unit not working ,checked unit to find the following error codes F4E3,found motor and sump to have failed ordeirng part needed for repairs; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2023
cx complaint ice maker had stopped working but now is i ran test and unit worked i noticed frost in fc checked the door seals and sealing good from what i seen looks like the fc may have gotten warm air moving around and caused elevated temp but sealing and closed now cx will call if any other issues
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS02
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the thermostat tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH05
Near Berryville, VA 22611
Ezra M.
Job Details:
11/30/2023
"front right element working properly. front left element barely warming when on triple setting, working normally on inner settings. replaced infinite switch, tested, working properly."
We serviced a
WHIRLPOOL WASHER
Model WDT730PAHZ0
Near Sunbury, NC 27979
Austin D.
Job Details:
11/30/2023
"cx complaint the unit is not staying up. checked the unit and found that the center rack is not staying up and the roller wheel is damaged. therefore, if loaded with dishes it could fall down. parts on order to resolve the issue.; ordrng 1 W10712395 (top rack adjusters)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/30/2023
replaced the ice maker cycled and unit checked good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Hertford, NC 27944
Austin D.
Job Details:
11/30/2023
"cx complaint the unit is making a loud noise. checked the unit and found that the sump and motor would intermittenly rattle internally. therefore, something is loose internally. replaced the sump and pump. tested operation. unit is alot quiter when running now through the whole test cycle."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bealeton, VA 22712
Tanner B.
Job Details:
11/30/2023
"Loud noise while agitating/ not fully agitating.. tightened the agitator bolt down. replaced the clutch , shifter and belt. tested unit. Job complete"
We serviced a
JENNAIR COOKTOP
Model JGD3430GB05
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Cooktop is still clicking after burner is ignited. Called Whirlpool Techline Ref. Whirlpool had me check the voltage to the unit. I'm getting 121.7 volts. I then was told since the right front burner is the one that keep sparking to take the screws out of the right front burner head and make sure nothing is under it. Unit can't since the ground. Blew it out and whipped it down. Tested the unit. No clicking . Unit is working as Designed. ( Soon as the cx touch the unit. Unit started again. Cx left the unit on Ignite . I unplugged the unit. Tried again. Cooktop isn't clicking while burner is on. Advised the cx to not leave the switch on ignite. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, VA 23235
John P.
Job Details:
11/30/2023
"Checked unit found bad door switch replaced tested working as designed ; ordrng 1 W11384469 (Switch JP VS), used 1 W11384469 (SWITCH JP/VS) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
11/30/2023
Customer complaint is unit not working at all. Found timer is broken. NTO part.; ordrng 1 W11685947 (timer)
We serviced a
MAYTAG DRYER
Model medc465hw0
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/30/2023
"Installed the Belt, Pulley & Wheels. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Richmond, VA 23224
John P.
Job Details:
11/30/2023
"Installed valves, latch and pump tested working as design"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Little River, SC 29566
Paul F.
Job Details:
11/30/2023
Customer complaint is UI sometimes does not respond and cannot start a cycle. Found UI touch panel is starting to go bad and needs to be replaced. NTo part.; ordrng 1 W11112656 (console)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/30/2023
Checked the pressure to the unit. I'm getting -15 on the low side & 20 psi. Called Whirlpool Techline Ref. Unit is under review at this time. ( Advised the cx to allow 7-10 business days before contacting whirlpool Techline.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23223
John P.
Job Details:
11/30/2023
"Installed motor, divider, and yoke tested working as designed"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
11/30/2023
Customer complaint is unit not washing. Found the unit is just filling and draining but giving a no fill error code. Found pressure switch not sensing the water in the tub. NTO part; ordrng 1 W11629601 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Mount Airy, MD 21771
Justin S.
Job Details:
11/30/2023
replaced the outer panel the insert and the inner door. ran the diagnostic and the unit is now filling washing and draining good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23231
John P.
Job Details:
11/30/2023
Installed control and UI tested working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
11/30/2023
Customer complaint is unit stopped cooling. Found compressor is locked up. NTO sealed system. Collected service call and shipping. The rest is covered under factory sealed system extended warranty.; ordrng 1 W11574734 (compressor) and 2 W11504445 (connector)s and 2 W11504447 (connector)s and 2 W11504431 (connector)s and 2 W11504415 (connector)s and 2 W11506621 (connector)s and 1 W11506635 (process valve) and 1 W11598434 (evap)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint unit throwing codes, checked unit found f8e4 float, f9e2 drain electrical problem, ran diagnostics, excessive suds in unit, per cx they do not pre wash dishes, ran cycle with oil to clear suds drained into bucket, unit drained, called techline spoke with Rob, advised loading procedures causing issue, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/30/2023
"replaced thermistor, while going to replace control noticed i had a deli ui, reordering control to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11660617 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
11/30/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Mineral, VA 23117
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit found the water line attached to the back with tape was kinked rerouted the water line and tested unit now functions normally.
We serviced a
KITCHENAID REFRIGERATOR
Model Krfc300Ess01
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/30/2023
"Cx states unit not making ice, tested found IM stuck mid harvest. Jiggled bail arm and bumped ejectors, IM started cycling constantly and not filling, had shorted heater circuit. Installed new IM, jumped and filled, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
11/30/2023
Customer complaint is strange noise. Found unit has a noisey cold valve. Customer approved the etsimate. Collected full amount due. NTO parts.; ordrng 1 W11316256 (cold valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Yorktown, VA 23692
Orbie
Job Details:
11/30/2023
"cx complaint pad is hard to press. verified complaint. replaced pad, tested unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Crofton, MD 21114
Shawn D.
Job Details:
11/30/2023
"cx complaint clothing coming out with black balls and lint on items. inspected unit and does smell some, checked for errors and had none, ran service cycle hot and cold water work good spins good. checked under unit to find gearcase oil everywhere snapped pic. i then removed spin basket to find soap build up. cx said she does run clean washer cycle with affresh. i gave cx quote for gearcase and tub replaced the tubs are covered and cx paid for service wants to reach out to maytag/ get a new unit. collected for service. cx does not use fabric softener; ordrng 1 W11178227 (basket CBE) and 1 W11219115 (tub cbe) and 1 W11449841 (gearcase 263.77) and 1 W10734521 (slider 19.94)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17402
Sal R.
Job Details:
11/30/2023
"CX complai t is that the unit RC lights are flickering. I found that the unit will need 1 RC LED MOD ( W11527432) and I am ordering 1 FC LED MOD (W11602886). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11602886 (FC LED MOD) and 1 W11527432 (RC LED MOD)"
We serviced a
MAYTAG WASHER
Model MVW6230HC4
Near Kingsville, MD 21087
Neil H.
Job Details:
11/30/2023
cx complaint the washer was making noise cx wasn't familiar tested unit and all sounds are normal and unit tested good explained it cx understood
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/30/2023
"CX complaint: Unit moves when running. makes loud noises. Inspected unit, confirmed CX complaint. suspension is shot. checked underneath and found unit leaking gearcase oil behind splutch. unit needs 2 count gearcase job. ordering actuator, splutch, agitator, belt, and gearcase. set suspension drive hub for return. they are needed. install all parts to complete repair.; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (belt) and 1 W10913953 (Actuator), rqstng P&A on 1 W10721967 (splutch) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS1
Near Odenton, MD 21113
Shawn D.
Job Details:
11/30/2023
cx complaint oven is not reaching tems said broil element comes on. inspected unit then checked bake element to find it bubbling and broken. unit has a bad element. gave cx quote and he agreed. replaced part then tested bake to 350 and reached temps. collected payment unit is good to go
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wrightsville, PA 17368
Sal R.
Job Details:
11/30/2023
CX complai t is that the lower door seal is tearing/ fraying is 2 differant locations. I am ordering 1 door seal (W11664713). I have set a return date for 12/5/23; ordrng 1 W11664713 (inner door lower seal)
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW0
Near Crownsville, MD 21032
Shawn D.
Job Details:
11/30/2023
cx complaint unit has never worked right since first wash. inspected unit and load was going and was at end of ccyle final spin starting unit and is going off balance cx paused cycle lid unlocked and load is even inside. i found no holes are in the spin basket so Technical Service Pointer is the issue. ordering spinbasket and getting gearcase and slider just incase for return. cx also said unit was so bad one time is broked lines in the wall for the sink. i told cx to contact whirlpool for that part of the issue. ordering parts for return; ordrng 1 W11172199 (spinbasket) and 1 W11454372 (gearcase) and 1 W10721967 (clutch kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/30/2023
replaced interlock switch with same resualts called techline spoke with Adrian deemed unit no repairsable as unit frame is damaged advise cx to call whirlpool customer service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD606ESS01
Near Arlington, VA 22201
Davonte
Job Details:
11/30/2023
cx complained light were out in th fc and rc side. confirmed cx complaint. replaced led lights. unit now working as should. parts and labor covered underSpecial Project #: S84638. collected scf.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Middletown, PA 17057
Cody H.
Job Details:
11/30/2023
"CX complains unit is making grinding noise during spin. Unit shows f6e3-communication error. Ran unit through diagnostic test, unit made a grinding/chattering noise from underneath. Inspected under unit and found rotor bolt had come loose and slider was worn. Was able to replace slider with pre i.d part, retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Richmond, VA 23234
John P.
Job Details:
11/30/2023
Checked unit found bad magnetron ordering mag will need second tech to help remove unit from wall; ordrng 1 W11495561 (Mag) and 1 2tech (2 tech)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM00
Near Mineral, VA 23117
Thomas B.
Job Details:
11/30/2023
"Cx complaint unit is not working properly inspected unit found the microwave light is still working however no response from user interface. Cx states they were microwaving for 30 seconds when all the sudden, it went out and hasn't come back on since ordering the control board and the user interface; ordrng 1 WPW10260060 (cntrl-elec) and 1 W11448962 (Control) and 1 W11600625 (User interface)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2023
CX complaint about lf &rr burner not working found a thermal event on receptacles causing to break coils confirmed proper power 240vac & watts draw on the burners that still work 1500w need lf burner & receptacles wire harness; ordrng 1 W11396790 (8' burner lf) and 1 W11396691 (wiring hrnss receptacles)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Shrewsbury, PA 17361
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit makes noise. Ran test cycle and couldn't duplicate noise during the high speed spin. Cx stated that it only happened once. Inspected underneath and found everything checked good. Informed cx if noise happens again take video. No parts needed at this time, unit runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2023
Replace faulty valve and insured function of new valve by jumping it through ice maker unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/30/2023
"installed part, unit cks ok.."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Petersburg, VA 23805
Chris B.
Job Details:
11/30/2023
cx comp unit will not cool insp unit conf cx comp found control with double sticker unit will need control and fan wire harness to complete repair; ordrng 1 W11546609 (control) and 1 W11661849 (harness)
We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/30/2023
Cx complained the left rear burner did not work. Installed new switch and tested and it now cycles on and off. Job complete
We serviced a
JENN-AIR OVEN
Model JGW8130DDB
Near Carson, VA 23830
Chris B.
Job Details:
11/30/2023
cx comp unit will not bake insp unit conf cx c omp found ignitor getting hot but only drawing 2.0 amps unit will need ignitor to complete reapir cx satted he will be repalcing it himself collected 140 sc cc
We serviced a
WHIRLPOOL OVEN
Model KEWS105BPA00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2023
Cx complained the units drawer did not open. Inspected the unit and found the bearings on the left side rail are out. Unit needs new left side rail; ordrng 1 W10299387 (left rail)
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Hopewell, VA 23860
Chris B.
Job Details:
11/30/2023
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced door switch from vs tested unit workin g as desighned; ordrng 1 WPW10569603 (door switch), used 1 WPW10569603 (switch) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/30/2023
"CX complaint: outter glass of Bottom oven door randomly shattered.Inspected unit, confirmed CX complaint. found frame of outer glass warped from heat stress, causing outter glass to fail. replaced with pre id and tested unit. unit now working as intended.; ordrng 1 W11598182"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/30/2023
Found ice maker not calling for water replace ice maker and unit working properly no evidence of damage damage to door harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVQ02
Near Mountville, PA 17554
Sal R.
Job Details:
11/30/2023
"CX complaint is that the filter housing is leaking when filter is out. I found that a pressure stream is coming out when the filter is out. I am ordering 1 filter house (WPW10121138). Once the part is avalible , please have someone form the office call to set a return date.; ordrng 1 WPW10121138 (filter housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Kingsville, MD 21087
Neil H.
Job Details:
11/30/2023
valve jumping when water is dispensed or ice maker fills; ordrng 1 W11512399 (VALVE-INLT) and 1 WPW10341320 (valve-inlt)
We serviced a
KITCHENAID OVEN
Model KODE300ESS20
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/30/2023
"unit storing error f8-e0, cooling fan, used diag mode to activate fan, does not sound normal at low or high speeds. ordering cooling fan; ordrng 1 W11598119 (cooling fan)"
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Arlington, VA 22201
Davonte
Job Details:
11/30/2023
"cx complained that whenever unit is on auto dry, unit turns off and clothes arent dry. confirmed cx complaint after inspecting unit. got error codes f4e3.f4e1 cx started vents were clesaned out a month ago. called TL for assitance. Tl advised to replace moisture sensor. unit works as should on timed dry. cx paid in full; ordrng 1 WP3387223 (moisture sensor)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Great Falls, VA 22066
Christian C.
Job Details:
11/30/2023
Cx complaint after using unit for a while unit shuts off. Inspected unit no errors stored. Cx uses timed dry in multiple uses. Cx will try other cycles while waiting for control; ordrng 1 W11618917 (control)
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Pikesville, MD 21208
Brian R.
Job Details:
11/30/2023
cx complaint is unit runs good when it wants and at times flashes a F3E1 code and they have to reset power a few times for unit to start back up. only code found was F3E1. tried to clear and reset and unit would not do so. cycled power off and started a normal cycle and unit ran an heated. console not always responding and glitching. will order parts needed as well as 2nd man and office will schedule.; ordrng 1 W11685960 (Control) and 1 W11603812 (Console)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Millsboro, DE 19966
Michael E.
Job Details:
11/30/2023
"CX complaint: sometimes no agitate. Tested and verifieed complaint. No error codes. CX showed a video of agitate failing. Underneaath, when i put my hand on the clutch, it was very hot. I replaced the clutch. Slider looked to be in good working order. Unit is now working properly. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hillsdale, WV 25302
Ken M.
Job Details:
11/30/2023
"Customer complaint is that the unit is not draining or spinning properly. Found the unit unplugged with standing water. Unit plugged in and cycle canceled. Unit drained properly. Turned basket by hand and the basket is out of round. Checked for stored error codes and found none. Ran test cycle and the cycle ran, but spin was not stable. Suspension tested good. Ordering basket.; ordrng 1 W10554251 (spin basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2023
"cx states unit doesnt do anything/ when it was working (kind of ) it wouldnt agitate and bang around during spin.. found the unit with f5e1/f5e3 errors .. found lid lock/ control causing errors . Under the unit, the gearacse is seaping alot of gearoil onto clutch / belt.. also the basket bounces too much, weak suspension.. the washplate is seized to shaft . 2ct gearcase ; ordrng 1 W11116590 (control) and 1 W11307244 (lid lock) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2023
"Concern the unit door is falling , found the door drops down with no resistence.. door hinges have failed . needs new left/right hinges to correct issue .; ordrng 1 W11573703 (hinge-left) and 1 W11573702 (hinge-right)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Salunga-Landisville, PA 17538
Sal R.
Job Details:
11/30/2023
CX complai t is that the unit stoped draining. I was able to manuly vac the unit dry due to 4 day old standing water. I found that the harness was frayed/ kinked at the drain pump connector on the harness side. I was ablemto access and replac ethe lower harness. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Silver Spring, MD
Brian F.
Job Details:
11/30/2023
"Cx states all items in fridge frozen during first week of owning, says temps have stabilized, FC door not closing properly. Poured carbonated water from RC into glass, measured 37* with meter. Test 33 minimum RC temp 7*, test 28 avg RC temp 35, both compartments about 90% empty, all thermistors reading correctly, set temps from 37 and 0 to 38 and 1. Tested FC door, confirmed rails are sticking, not snapping closed. Ordering FC door rails, left rail is on backorder.; ordrng 1 W11241268 (bracket) and 1 W11241580 (bracket)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB0
Near Steelton, PA 17113
Cody H.
Job Details:
11/30/2023
"CX complains unit bottom panel is not seated and they cannot get it to seat correctly. Cx is within manufacture warranty. Found unit bottom pan to have some burrs that would catch on the holding clips. was able to remove burrs and get unit to seat fully. Unit now works as designed, no further work needed. cx email confirmed."
We serviced a
IKEA MICROWAVE
Model IBMS1455WS-0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/30/2023
"Replaced part, the ,light turned on and worked ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/30/2023
"cx complaint unit doesnt finish cycle. inspecyed unit and entered diag and found f7e4. cleared code and ran auto test and found unit only agitated. I lifted unit and found slider has failed. replaced slider with van stock. tested unit and found unit now checks good.; ordrng 1 W10734521 (slider (FG VS)), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Parkville, MD 21234
Alexander D.
Job Details:
11/30/2023
cx complaint unit not making ice and leaking. inspected unit and verified complaint. found fill tube isnt inserted into fill funnel. reinstalled icemaker so fill tube is going into funnel. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/30/2023
"CX cvomplains unit does not get below 50*F. Quoted cx for service fee, cx has agreed. Found unit to be 43.2*F on arrival, cx has internal thermometer that shows it is currently 55*F. cx internal thermomet is inaccurate. Unit is working as designed on current visit. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Baltimore, MD 21209
Shane M.
Job Details:
11/30/2023
"22-0263-R cx complaint the unit isnt cooling proper in RC, could confirmed, no fan action test 3. quote for the repairs $372.58 cx paid in full by card. ordering evap fan.; ordrng 1 W11578030 (evap fan)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/30/2023
Cx complaint is that the unit is making a noise during agitation and doesn't seem to be getting the clothes spun out as well. Upon arrival I found no error codes. i then ran the manual agitation and spin and found that the belt is slipping on the drive pulley. I quoted the cx for the cost of the repair. Cx will decide at a later time.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Baltimore, MD 21215
Shane M.
Job Details:
11/30/2023
"installed parts. didnt fix the issue, found drive motor not sending power to element. W11364931 drive motor, $274.54"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince Frederick, MD 20678
David J.
Job Details:
11/30/2023
"Customers complaint brand new unit and they were afraid something was wrong due to the amount of noise coming from unit arrived today and inspected unit. Found unit is level suspension is tight and tub is perfectly round. Ran unit through test cycle found no error codes and found during test unit agitated and spun properly. Customer showed me a video of where the drain line is tapping the back of the unit, causing the noise during a spin cycle with clothes. I explain to them no matter what they do that hose is going to move due to it being connected to the outer tub. Explain to customer that they could use a zip tie and zip the line to the waterline or put an adhesive pad behind the unit so that the unit is not tapped by the drain line.unit is working as intended. Explained to customer how to use the machine properly job complete."