We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Ranson, West Virginia 25438
Ezra M.
Job Details:
11/30/2023
"replaced pinched harness and door gasket, tested unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54ECOHS20
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/30/2023
customer complaint at times unit wont start the baking cycle f6 e4 error stored connections to ui good replaced control tested was able to start cycle and heated canceled started broil cycle unit heating ordering control for the f6 e4 error and customer staying doesnt always happen but at times no response from ui; ordrng 1 W11600321 (ui console)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/30/2023
CX complaint is unit will not always start. Inspected/tested and found CX has gas dryer hooked up to same outlet as WM. This is most likely effecting the control when both are running at same time. Suggested CX have dedicated outlet ran for dryer on its own breaker. Also suggested CX correct her drainage to give more pipe for water to drain before it hits the Ptrap.Ordering control to remedy issue CX says she will have electrician run dedicated outlet before we return. Also ordering splutch and belt to correct squeaking noise under unit. Cannot reschedul due to FBO part needed(control); ordrng 1 W11627413 (control) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Dover, Delaware 19904
Frederick R.
Job Details:
11/30/2023
"CX complaint is dryer no heat. Inspected/tested and verified. Found high limit thermi=ostat OL. Replaced TCO from VS. Shortened vent line for CX. Dryer is now heating and working properly. Job is complete; ordrng 1 W10900067 (cutoff-tml FRVS), used 1 W10900067 (TCO FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kearneysville, West Virginia 25430
Ezra M.
Job Details:
11/30/2023
"food freezing on top shelf, diffuser excessively noisy, small ice cubes, ice maker loud, valve louder than normal when filling ice maker. ordering triple valve, fill tube heater and ice maker. replaced diffuser from v/s; ordrng 1 W11658802 (icemaker) and 1 W11579561 (triple valve) and 1 W11087201 (heater) and 1 WPW10479155 (control em vs), used 1 WPW10479155 (CONTROL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkwood, Virginia 22718
Tanner B.
Job Details:
11/30/2023
Replaced sump/ motor and tested unit . No leaks . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leonardtown, Maryland 20650
David J.
Job Details:
11/30/2023
"F1e2 motor drive fault Customer complaint unit continues to spend slowly and never dries out clothes. After last visit, I had found the inlet valve in control needed to be changed due to a resistance reading that is bad for the inlet valve after replacing both parts and running diagnostic cycle I had no issues or no error codes . After the new parts were installed in, customer went to use unit he had found during a normal cycle in the spin cycle. The unit would spin very slow and continue to try and drain when I arrived. I found no error codes ran diagnostic cycle again and it completed cycle with no issue. Customer grabbed about 10 things and ran a quick wash. Unit filled washed and started to drain and spin and would not spin over about 200 RPM. Check for error codes and found error code above ordering parts for return visit and ordering extras just in case that way on return visit job is done will return when parts arrive.; ordrng 1 W11195971 (Motor) and 1 W11260238 (Stator) and 1 W10754448 (Clutch) and 1 W11510463 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, Maryland 21742
Ken M.
Job Details:
11/30/2023
"During breakdown of the unit, found that a bearing behind the drive motor pulley has fallen off. Unit will also need a new motor.; ordrng 1 279827 (motor!dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
11/30/2023
"upon arrival, noticed warranty may be expired now but cx called back within 30days. tried calling office to make sure whole repair will be covered but office was closed. will call in the morning to check, advised cx of this. cx complaint unit not making ice again, will intermittently make one batch of very small cubes. inspected unit and verified complaint. getting E5 timed icemaking error this time. test58 cooler than harvest temp. test57 completes harvesting. optics working good, ice box fan blowing good. test45 heard valve energize but no water came in. ran fill tube heater for a minute then tried fill test again and it filled this time. fill tube heater getting weak. ordering icemaker for E5 error, fill tube heater and valve for frozen fill tube; ordrng 1 W11658802 (icemaker) and 1 W11482383 (valve) and 1 W11087201 (fill tube heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near Middletown, Delaware 19709
Frederick R.
Job Details:
11/30/2023
Replaced filter housing per prior diagnosis. Turned ice maker on. Unit is now repaired Job is completej
We serviced a
MAYTAG DRYER
Model MEDE201YW0
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
11/30/2023
"CX complaint: unit squeeling. Tested and verified complaint. Unit is stacked so i was not able toopen it for full diagnosis. What i have so far is that this sounds like metal on metal scraping. Possible drum seal wore out or support roller/idler bearing. Ordering drum seal, support rollers, roller shafts, idler pulley wheel and marking blower wheel for return visit. Cannot reschedule due to 2 techs needed.; ordrng 1 280114 (drum seal) and 1 WPW10359271 (roller shaft) and 1 WPW10359272 (shaft) and 1 279640 (idler pulley)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Berlin, Maryland 21811
Michael E.
Job Details:
11/30/2023
Replaced the motor and blower wheel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Harrisburg, Pennsylvania 17110
Cody H.
Job Details:
11/30/2023
"cx complains unit is not heating. cx has extended warranty. Found unit will rotate, console is responsive but no heat. Unit is recieving L1-122.3,L2 123.1 and L1+L2 is 249.1 Found unit element to be reading OL as well as thermal cut off to be reading O.L. Unit will need element and cut off replaced for repair, CX EMAIL CONFIRMED. Please see sticky note; ordrng 1 WP3387747 (heating element) and 1 280148 (cutoff)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fairfax Station, Virginia 22039
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Washer has Water in the Drum & unit will not Drain Water. Checked under the unit. Found that the Drain Pump Harness has backed out. Plugged in the Drain Pump Harness. Tested the unit. Unit is now Draining Water. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS00
Near Wilmington, Delaware 19803
Taylor F.
Job Details:
11/30/2023
"Cx complaint is unit not cooling both sections. On arrival found temp in RC to be 58 and temp in FC to be 32. Found the blade had come off of the shaft of the motor causing no airflow through the unit. Also found the RC door gasket to be defective. Quoted cx for RC door gasket, fan motor and blade. Cx does not want to go through with repair at this time but may call in to pay for parts in the future. Saved as quote. Marking job complete.; ordrng 1 W10822580 (evap fan motor) and 1 WP2169142 (evaporator fan blade) and 1 WP2266901 (gasket-fip)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Wilmington, Delaware 19808
Taylor F.
Job Details:
11/30/2023
Cx complaint is unit giving an H2O error code. Found the unit filling with water very slowly. Inspected braided supply hose and found there to be a blockage. Removed blockage and unit is now working as designed. Also found the console to be defective allowing moisture into the UI. Ordering console and rescheudled for 12/8/23.; ordrng 1 W11460908 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Harrisburg, Pennsylvania 17110
Cody H.
Job Details:
11/30/2023
"cx complains unit isnot making ice again. cx also complains icemaker bin is leaking. found in test 56 unit shows E2-lost position and found icebin had failed and will need replaced. Icemaker has been replaced 3x within last 2 years, last replacement was within 9 months. Unit will need icemaker as well as icebin for repair. Documneted with techline due to repeated icemaker issue. cx to call office when icemaker arrives. Both icemaker (w11129522)and icebin (w11658802) ordered through office; ordrd 1 W11129522 (ice bin) and 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/30/2023
cx complinat unit making load noise check unit found out diffuser making noise. fc -5f rc 39f . replaced part unit working as desgined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint frost in fc, checked unit, verrified frost, removed frost, found slide rails tough to close, replaced rails, sealed cabinet, also found ice build up in ucemaker causing motor to jam, replaced icemaker, tested, unit working as designed."
We serviced a
MAYTAG RANGE
Model MER8775AW0
Near Red Lion, Pennsylvania 17356
Bernard M.
Job Details:
11/30/2023
"Cx complaint the oven woulkdn't reach temp. Accessed the bake element and found the element had arched at the back left. Replaced element using pre-id parts, set preheat for 350 and unit reached temp. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bear, Delaware 19701
Frederick R.
Job Details:
11/30/2023
CX complaint is lights inside unit not working after first repair. Upon arrival CX stated that ever since she reset breaker on my last visit the lights have been fine. CX is very particular and noticed blemished in the pantry door that appear to be rust or the potential for rust which is covered under one year warranty. Also found spots on right RC door As well as insulation popping out under bottom of panel. Tried to correct it but was not successful. Re-ordering pantry door and right RC door under rust protection. Cannot reschedule at this time; ordrng 1 W11435357 (right RC door Reorder) and 1 W11223753 (nameplate) and 1 W11435361 (pantry door)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/30/2023
"Cx complaint unit is unbalancerd. Inspected unit F0E5 off balance, and F0E9 off balance pause. Ran through diag cycle no issues. Unit is level. Suspension is good. Ran DLMS calibration."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Leesburg, Virginia 20175
Richard B.
Job Details:
11/30/2023
"CX complant. oven dosent work , Inspected unit ad found that the CX stated after a self clean , oven dosent work. Found no error codes in diagnostics , Found upper oven light stays on , When switching off, bulb goes half dim. Ordering both appliance managers and console. Further work needed. Not in stock. RB; ordrng 1 W11261167 (control) and 1 W11261169 (control) and 1 W11600355 (console)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Stone Ridge, Virginia 20105
Richard B.
Job Details:
11/30/2023
"CX complant. Still smell gas and sparks when igniting different burners. Inspected unit and found no gas leak either at burner heads , Valves , regulator or supply line using a infinicon gas leak detector. Checked each burner for proper ignition and all burners ignte properly , and igniter shuts off after switched to high or other setting other than ignite. Told CXburners will continue to try and ignite if gas on any burner is on for saftey reasons. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Maryland City, Maryland 20724
Israel R.
Job Details:
11/30/2023
Customer complaint unit is not cooling. I tested the unit and found the unit is overfrosting i thawed the ice and when i got to the heater connector the brown wire just fell out. I reseated and the unit is going to need a new heater the connector has failed and needs updated harness. Ordering heater.; ordrng 1 W11650661 (Heater)
We serviced a
JENNAIR REFRIGERATOR
Model JUGFR242HM00
Near Vienna, Virginia 22182
Jason A.
Job Details:
11/30/2023
CX complaint noisey compressor. Replaced compressor & instal coupler & dier. Compesso wont start or run. Inverter has 120VAC & 1.7 VDC. Tried orignal control same results. Called techline to update. Parts not in stock - was unable to pressure test. Keep 2Count > JJ; ordrng 1 Keep2Count (Keep 2Count) and 1 W11360589 (Inverter box) and 1 W11360594 (inerter box)
We serviced a
KITCHENAID OVEN
Model KODE500ESS
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
11/30/2023
double oven concerns on cooking temps checked fault history no errors stored in history tested both ovens and explained the cycling refered to owners manual page nine on rack position for foods
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, Virginia 23502
Justin W.
Job Details:
11/30/2023
replaced control ran calibration cycle. unit worked. ran cycle outside of diagnostics unit appears to be working as designed. advised cx to monitor and call back if issue persists.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Delta, Pennsylvania 17314
Bernard M.
Job Details:
11/30/2023
"Replaced all parts, dispensed water and ran test 45 and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, Maryland 21921
Taylor F.
Job Details:
11/30/2023
Was unable to remove washplate to complete gearcase replacement. Washplate will need to be cut/drilled off. Called parts specalist and rescheudled for 12/8/23.; ordrng 1 W10752283 (washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/30/2023
entered diag test one and two 36 f in fridge section -4f in freezer section ice box fan moving cold air into icemaker test 120 passed test 98 water to dispenser 97 water into mold cooling correctly in both compartments left old icemaker onsite with customer
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ0
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
11/30/2023
had to order addational parts as drive block and spanner nut both cracked and need for repairs; ordrng 1 WP21366 (Spanner Nut) and 1 WP389140 (Drive Block)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Willow Street, Pennsylvania 17584
Justin L.
Job Details:
11/30/2023
Cx complaint front left burner not working. Was able to access unit and verify complaint. Found internal failure of infinite switch. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near New Providence, Pennsylvania 17560
Justin L.
Job Details:
11/30/2023
"Cx complaint no lights in unit. Was able to access unit and verify concern. Found that the rc door switch failed. Was able to replace with van stock and test unit now operates as designed no further work needed; ordrng 1 W11123941 (door switch (JL VS)), used 1 W11123941 (door switch (JL VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
11/30/2023
"Cx complaint unit not finishing cycles. Was able to access unit and found F7E7 motor cant reach target rpm and F9E9 wrong voltage. Found 122.4VAc incoming into control. Ran diagnostic and found it filled and drained, agitated, locked and spun but when spinning would ramp up then slow then ramp and slow and verified voltage at outlet never changed. Checked under unit and found excessive wear on belt and splutch and found absorbers failed. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W11543998 (control) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 4 W11197416 (absorber)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near York, Pennsylvania 17408
Sal R.
Job Details:
11/30/2023
"CX complai t is that the unti made several batches f ice and has stoped again. I found a E5 errro code in test 56 . I took a temp reading of the FC and found 0 degree temps when taken with a thermalcoupler. I ran test 57 and found no harvest. I also ran 36 and found intermitant fan motor movement. I am ordering 1 icemaker (W11658802) and 1 icebox fan motor (W10846539). Once the parts are avalibel, please have someone formt eh offic ecall to set a return date.; ordrng 1 W11658802 (icemaker) and 1 W10846539 (icebox fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Stevensburg, Virginia 22741
Tanner B.
Job Details:
11/30/2023
"Replaced Icemaker , tested unit .. Icemaker cycled and filled properly .. Job complete"
We serviced a
MAYTAG WASHER
Model WFW8620HC3
Near Manchester, Pennsylvania 17345
Sal R.
Job Details:
11/30/2023
"CX complaint is that the unit is not filling and displaying a LF error code. I was able to enter diag and fou d a stored F8E1. I cleared the code and ran a auto test. I found both valve to just hum . the hot side opened but is grinding . I also found that CX has lost several componentsto the dispenser housing. Due to the cost of individualcomponent cost, CX would like to replace the dispenser housing. I quoted CX for the cost of repair. I collected $139.00 for service charges. CX is calling WP to discuss other opptions. CX will call office if repair is wanted."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Newark, Delaware 19702
Taylor F.
Job Details:
11/30/2023
Cx complaint is unit not starting. Found an obstruction stopping the door from closing all the way on the bottom. Remvoed obstruction and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near York, Pennsylvania 17406
Sal R.
Job Details:
11/30/2023
CX complaint was that the unit was making a loud noise during the agitation and spin cycle. I found a stored F7E6 error code. I cleared the code and spun the basket by hand and found a noise caused by the drive cam. I tilted the unit back and inspected under the unit . I found that drive cam nut completly off. I was able to inspect the splutch and foun d no issues. I used a impact gun and resecured the drive cam nut. I then tested unit and unit test good. I collected$139.00 via credit card for serice charges. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Marietta, Pennsylvania 17547
Sal R.
Job Details:
11/30/2023
I was able to access and replace diffuser / damper motor. Ifound that the new diffuser opened and closed with out issues. Unit test good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/30/2023
"CX Concern the unit giving f3e0 and f6e1when using lower oven .. pulled acu cover and tested temp sensor , 1100ohms .. unit needs control. ordering control and temp sensor ..; ordrng 1 W11448962 (control) and 1 w11598120 (temp sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/30/2023
"Pressure from dispenser slow w/ filter , pressure is great w/o filter .. replaced filter housing, still acting the same . informed cx they need new filter"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cobbs Creek, Virginia 23035
Orbie
Job Details:
11/30/2023
"replaced gearcase and all associated parts. tested unit, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/30/2023
"Cx complaint of water lines jumping everytime unit fills up. Inspected unit F0E5 overload, F2E1 stuck button, and F3E2 inlet water temp fault. Ran through diag cycle and inlet lines jump whenever water goes though. Found gearcase leaking oil. Cx paid for service call."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/30/2023
Cx complaint unit is making a clickling noise. Inspected unit no errors stored. Ran through diag cycle no issues. Advised cx that the clicking is normal operating noises.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/30/2023
"The fc door is warped , needs new door assembly .; ordrng 1 W11436967 (fc door)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS1
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/30/2023
concerns with dishwasher door closing and also had a issuse with water remaining at end of cycle found left front foot all the way down and unit tilted to the left checked fault history and ran diag no errors presnt and unit drained all the water out
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/30/2023
cx complaint is key pad does not work and it flashes and number and bars are missing and not showing. also consol is warping and oming off. tried to test and check. unit has 120 to unit and control. unit has moisture leak thats warping console and shorted key pad. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11660284 (Console Black) and 1 W11649995 (Air Vent) and 1 W11632709 (UI)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Boonsboro, Maryland 21713
Ricardo S.
Job Details:
11/30/2023
"Cx complains that after the last serives the top burners stopped wotking, inspected unit and any of the burners works.. what i found is a loose connection on the burners switches, reset power, unti tested and top burners woking ok"
We serviced a
KITCHENAID RANGE
Model WFE535S0LS2
Near Virginia Beach, Virginia 23462
Justin W.
Job Details:
11/30/2023
cx complaint unit locked after clean cycle. checked unit to find latch bad and control bad. replaced parts and tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Virginia Beach, Virginia 23456
Justin W.
Job Details:
11/30/2023
replaced harness and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/30/2023
Picked up Data Loggers.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/30/2023
"cx complaint fan turns on on its own, even when they havent used range. could not duplicate issue, replaced control, and fans, tested. verified fan is working intermitently. ordering controls to complete repair.; ordrng 1 W11220420 (panl-cntrl) and 1 W11443147 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, Virginia 23456
Carl A.
Job Details:
11/30/2023
unit being sumitted up for review as as mulion still not working as is should called techline spoke with Andrew was advise unit going up for review was advie by techline that unit was goinf under review and to not put the part that were order not to be put on yet; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Oven is not cooking evenly. Ran Service Diagnostics on the unit. No error codes. I then ran a Normal Bake Cycle and checked the Temperature to the unit. Set the unit to 350 Degrees. Unit is holding Temperatures. Avg Temperature is reading to 353.2 Degrees. Unit is working as Designed. ( Referred the cx read the use and Care and to follow the Rack positions.)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mercersburg, Pennsylvania 17236
Drew B.
Job Details:
11/30/2023
cx complaint that unit is not going through the cycle automatcicalluy when arrived found the unit to have long fill no fill and found cold screen was caked with dirt from well.. was bale to remove the screen and clean and dirt out and reinserted and then checks good went through the automatically and checks good the unit is now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, Virginia 23464
Justin W.
Job Details:
11/30/2023
cx complaint agitator warped. checked unit to find agitator and washplate warped. replaced both parts and tested. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Palmyra, Virginia 22963
Eric F.
Job Details:
11/30/2023
"Confirmed cx complaint unit not producing ice in fridge, not keeping up with production in freezer. Tested unit temps, found fridge reading at 34 degrees, freezer at -1. Found ice maker mold full in freezer, freezer is producing. Found E5 error code in fridge ice maker. Confirmed ice maker fill function, ice box fan, and proper water flow to unit. Called techline and documented issue, techline advised that if everything checks OK that it can only be the ice maker. Cx states that production in freezer has decreased but it is likely that they are relying on it more due to the failure of the fridge ice maker and that it can't keep up with demand. Techline advised replacing fridge ice maker and freezer ice maker to be certain of no failures.; ordrng 1 W11658802 (ice maker (fridge)) and 1 W11578780 (ice maker (freezer))"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Stewartstown, Pennsylvania 17363
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit doesn't heat. Ran unit on timed dry set to high heat, ran for 5 min and unit heated to medium. Fpund the vent cover flaps outside aren't opening while running. The vent hose runs about 10-15 ft from back unit to the outside with 5 90 degree elbows inside joists through basement. Instructed cx to have vent hose cleaned unit to the outside. If unit still doesn't heat up to high, cx will call back. No parts needed at this time, unit runs as designed."
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint no operation, checked unit found broken belt causing belt switch not to close, also found stiff idler, replaced belt and idler, tested, unit working as designed.; ordrng 1 661570V (belt LR VS) and 1 W10837240 (idler pulley LR VS), used 1 661570V (BELT LR VS), and 1 W10837240 (BRACKET LR VS) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Stewartstown, Pennsylvania 17363
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit won't start cycle. Entered diag and found no error codes. Entered manual test and ran high speed spin and heavy agitation, both checked good. Cx didn't have water hooked up. Cx stated he attempted to wash 3 towels and informed him more laudry is needed in order for unit to add water after sensing. Instructed cx on how much laundry and how to evenly distribute around basket to get unit to complete cycles. Cx understood, unit runs as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Lancaster, Pennsylvania 17601
Sal R.
Job Details:
11/30/2023
"CX complaint is that the units rear felt has come off. I found that the felt was inside the drum. I am orderign 1 drum assembly (W10545923 ). Drum is covered under the 10 year limited warranty. I collected $139.00 for service charges via credit card. CX owes $120.00 for labor charges once the repair is completed. I have infomed CX that the drum will direct ship to the home. Once the part arrives, CX will inspect and call office to set a return date. I advised CX to not run the unit until repair is completed.; ordrng 1 W10545923 (Drum assembly)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/30/2023
Cx complaint after using unit for a while unit shuts off. Inspected unit no errors stored. Cx uses timed dry in multiple uses. Cx will try other cycles while waiting for control; ordrng 1 W11618917 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, Virginia 22182
Jason A.
Job Details:
11/30/2023
CX complaint DW not cleaning well & display has flashing lights. Replaced lower & middle wash arms. Found EXT DRY & START LED permanently lit & wash motor is very noisey. Ran NORMAL cycle to verify hot inlet fill; ordrng 1 W11460908 (Console) and 1 W11412696 (seal) and 1 W11460962 (DISPLAY) and 1 W11460945 (SUMP WASH MOTOR ASSYM)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near ,
Thomas B.
Job Details:
11/30/2023
"Unmounted the unit tucked back in the metal tab, sticking up, remounted unit tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, West Virginia 25413
Ezra M.
Job Details:
11/30/2023
"unit not heating. high voltage transformer failed, not sending voltage to magnetron. gave quote to replace transformer, magnetron and capacitor due to grease buildup, cust declined. called safety- cust does not wish to proceed with repair."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Frankford, Delaware 19945
Michael E.
Job Details:
11/30/2023
CX complaint:L keeps trying to drain. Tested and veriied complaint. Unit was in a drain cycle. I allowed it 7 min to finish. Then unit passed all tests. Possible too much detergent. I went over detergent use with he and went over how drain cycle operates. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince Frederick, Maryland 20678
David J.
Job Details:
11/30/2023
"Customers complaint brand new unit and they were afraid something was wrong due to the amount of noise coming from unit arrived today and inspected unit. Found unit is level suspension is tight and tub is perfectly round. Ran unit through test cycle found no error codes and found during test unit agitated and spun properly. Customer showed me a video of where the drain line is tapping the back of the unit, causing the noise during a spin cycle with clothes. I explain to them no matter what they do that hose is going to move due to it being connected to the outer tub. Explain to customer that they could use a zip tie and zip the line to the waterline or put an adhesive pad behind the unit so that the unit is not tapped by the drain line.unit is working as intended. Explained to customer how to use the machine properly job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Carlisle, Pennsylvania 17013
Andrew S.
Job Details:
11/30/2023
Cx complaint is that the unit is making a noise during agitation and doesn't seem to be getting the clothes spun out as well. Upon arrival I found no error codes. i then ran the manual agitation and spin and found that the belt is slipping on the drive pulley. I quoted the cx for the cost of the repair. Cx will decide at a later time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Harrisburg, Pennsylvania 17111
Cody H.
Job Details:
11/30/2023
"CX cvomplains unit does not get below 50*F. Quoted cx for service fee, cx has agreed. Found unit to be 43.2*F on arrival, cx has internal thermometer that shows it is currently 55*F. cx internal thermomet is inaccurate. Unit is working as designed on current visit. No further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
11/30/2023
"cx complaint unit doesnt finish cycle. inspecyed unit and entered diag and found f7e4. cleared code and ran auto test and found unit only agitated. I lifted unit and found slider has failed. replaced slider with van stock. tested unit and found unit now checks good.; ordrng 1 W10734521 (slider (FG VS)), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB0
Near Steelton, Pennsylvania 17113
Cody H.
Job Details:
11/30/2023
"CX complains unit bottom panel is not seated and they cannot get it to seat correctly. Cx is within manufacture warranty. Found unit bottom pan to have some burrs that would catch on the holding clips. was able to remove burrs and get unit to seat fully. Unit now works as designed, no further work needed. cx email confirmed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Salunga-Landisville, Pennsylvania 17538
Sal R.
Job Details:
11/30/2023
CX complai t is that the unit stoped draining. I was able to manuly vac the unit dry due to 4 day old standing water. I found that the harness was frayed/ kinked at the drain pump connector on the harness side. I was ablemto access and replac ethe lower harness. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/30/2023
"cx states unit doesnt do anything/ when it was working (kind of ) it wouldnt agitate and bang around during spin.. found the unit with f5e1/f5e3 errors .. found lid lock/ control causing errors . Under the unit, the gearacse is seaping alot of gearoil onto clutch / belt.. also the basket bounces too much, weak suspension.. the washplate is seized to shaft . 2ct gearcase ; ordrng 1 W11116590 (control) and 1 W11307244 (lid lock) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11130362 (suspension)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Millsboro, Delaware 19966
Michael E.
Job Details:
11/30/2023
"CX complaint: sometimes no agitate. Tested and verifieed complaint. No error codes. CX showed a video of agitate failing. Underneaath, when i put my hand on the clutch, it was very hot. I replaced the clutch. Slider looked to be in good working order. Unit is now working properly. Job is complete."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/30/2023
Cx complaint after using unit for a while unit shuts off. Inspected unit no errors stored. Cx uses timed dry in multiple uses. Cx will try other cycles while waiting for control; ordrng 1 W11618917 (control)
We serviced a
KITCHENAID OVEN
Model KODE300ESS20
Near Stephenson, Virginia 22656
Ezra M.
Job Details:
11/30/2023
"unit storing error f8-e0, cooling fan, used diag mode to activate fan, does not sound normal at low or high speeds. ordering cooling fan; ordrng 1 W11598119 (cooling fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVQ02
Near Mountville, Pennsylvania 17554
Sal R.
Job Details:
11/30/2023
"CX complaint is that the filter housing is leaking when filter is out. I found that a pressure stream is coming out when the filter is out. I am ordering 1 filter house (WPW10121138). Once the part is avalible , please have someone form the office call to set a return date.; ordrng 1 WPW10121138 (filter housing)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Pasadena, Maryland 21122
Dustin F.
Job Details:
11/30/2023
"CX complaint: outter glass of Bottom oven door randomly shattered.Inspected unit, confirmed CX complaint. found frame of outer glass warped from heat stress, causing outter glass to fail. replaced with pre id and tested unit. unit now working as intended.; ordrng 1 W11598182"
We serviced a
WHIRLPOOL OVEN
Model KEWS105BPA00
Near Alexandria, Virginia 22309
Lloyd B.
Job Details:
11/30/2023
Cx complained the units drawer did not open. Inspected the unit and found the bearings on the left side rail are out. Unit needs new left side rail; ordrng 1 W10299387 (left rail)
We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/30/2023
Cx complained the left rear burner did not work. Installed new switch and tested and it now cycles on and off. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Purcellville, Virginia 20132
Ricky E.
Job Details:
11/30/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Shrewsbury, Pennsylvania 17361
Bernard M.
Job Details:
11/30/2023
"Cx complaint unit makes noise. Ran test cycle and couldn't duplicate noise during the high speed spin. Cx stated that it only happened once. Inspected underneath and found everything checked good. Informed cx if noise happens again take video. No parts needed at this time, unit runs as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM00
Near Mineral, Virginia 23117
Thomas B.
Job Details:
11/30/2023
"Cx complaint unit is not working properly inspected unit found the microwave light is still working however no response from user interface. Cx states they were microwaving for 30 seconds when all the sudden, it went out and hasn't come back on since ordering the control board and the user interface; ordrng 1 WPW10260060 (cntrl-elec) and 1 W11448962 (Control) and 1 W11600625 (User interface)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Middletown, Pennsylvania 17057
Cody H.
Job Details:
11/30/2023
"CX complains unit is making grinding noise during spin. Unit shows f6e3-communication error. Ran unit through diagnostic test, unit made a grinding/chattering noise from underneath. Inspected under unit and found rotor bolt had come loose and slider was worn. Was able to replace slider with pre i.d part, retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Virginia Beach, Virginia 23453
Carl A.
Job Details:
11/30/2023
replaced interlock switch with same resualts called techline spoke with Adrian deemed unit no repairsable as unit frame is damaged advise cx to call whirlpool customer service
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wrightsville, Pennsylvania 17368
Sal R.
Job Details:
11/30/2023
CX complai t is that the lower door seal is tearing/ fraying is 2 differant locations. I am ordering 1 door seal (W11664713). I have set a return date for 12/5/23; ordrng 1 W11664713 (inner door lower seal)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Pasadena, Maryland 21122
Dustin F.
Job Details:
11/30/2023
"CX complaint: Unit moves when running. makes loud noises. Inspected unit, confirmed CX complaint. suspension is shot. checked underneath and found unit leaking gearcase oil behind splutch. unit needs 2 count gearcase job. ordering actuator, splutch, agitator, belt, and gearcase. set suspension drive hub for return. they are needed. install all parts to complete repair.; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (belt) and 1 W10913953 (Actuator), rqstng P&A on 1 W10721967 (splutch) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, Pennsylvania 17402
Sal R.
Job Details:
11/30/2023
"CX complai t is that the unit RC lights are flickering. I found that the unit will need 1 RC LED MOD ( W11527432) and I am ordering 1 FC LED MOD (W11602886). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11602886 (FC LED MOD) and 1 W11527432 (RC LED MOD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Yorktown, Virginia 23692
Orbie
Job Details:
11/30/2023
"cx complaint pad is hard to press. verified complaint. replaced pad, tested unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Mineral, Virginia 23117
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit found the water line attached to the back with tape was kinked rerouted the water line and tested unit now functions normally.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint unit throwing codes, checked unit found f8e4 float, f9e2 drain electrical problem, ran diagnostics, excessive suds in unit, per cx they do not pre wash dishes, ran cycle with oil to clear suds drained into bucket, unit drained, called techline spoke with Rob, advised loading procedures causing issue, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Mount Airy, Maryland 21771
Justin S.
Job Details:
11/30/2023
replaced the outer panel the insert and the inner door. ran the diagnostic and the unit is now filling washing and draining good. the unit is now good
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/30/2023
Checked the pressure to the unit. I'm getting -15 on the low side & 20 psi. Called Whirlpool Techline Ref. Unit is under review at this time. ( Advised the cx to allow 7-10 business days before contacting whirlpool Techline.)
We serviced a
MAYTAG DRYER
Model medc465hw0
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/30/2023
"Installed the Belt, Pulley & Wheels. Tested the unit. Unit is working as Designed."
We serviced a
JENNAIR COOKTOP
Model JGD3430GB05
Near Woodbridge, Virginia 22193
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Cooktop is still clicking after burner is ignited. Called Whirlpool Techline Ref. Whirlpool had me check the voltage to the unit. I'm getting 121.7 volts. I then was told since the right front burner is the one that keep sparking to take the screws out of the right front burner head and make sure nothing is under it. Unit can't since the ground. Blew it out and whipped it down. Tested the unit. No clicking . Unit is working as Designed. ( Soon as the cx touch the unit. Unit started again. Cx left the unit on Ignite . I unplugged the unit. Tried again. Cooktop isn't clicking while burner is on. Advised the cx to not leave the switch on ignite. )
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Hertford, North Carolina 27944
Austin D.
Job Details:
11/30/2023
"cx complaint the unit is making a loud noise. checked the unit and found that the sump and motor would intermittenly rattle internally. therefore, something is loose internally. replaced the sump and pump. tested operation. unit is alot quiter when running now through the whole test cycle."
We serviced a
WHIRLPOOL WASHER
Model WDT730PAHZ0
Near Sunbury, North Carolina 27979
Austin D.
Job Details:
11/30/2023
"cx complaint the unit is not staying up. checked the unit and found that the center rack is not staying up and the roller wheel is damaged. therefore, if loaded with dishes it could fall down. parts on order to resolve the issue.; ordrng 1 W10712395 (top rack adjusters)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS02
Near Spotsylvania Courthouse, Virginia 22551
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the thermostat tested and inspected for proper use unit now functions normally