Service History 149 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/09/2023

cx complaint is unit leaks a bit and at times sees some water on the floor. checked over unit and found element bushing blown. found element lose and water was leaking through. notes say element has been changed before but bushing was thinner then other side and could flex a bit if pressing sides. replace and tested and ran unit. no water. he said all water valves are on. cant get under counter as there a lock on door with slide mag lock. will order parts needed. when everything goes through and parts are in office will schedule.; ordrng 1 W11434044 (Water Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Middletown, PA 17057

Fred G.

Job Details: 10/09/2023

"cx complaint when unit is in a spin cycle it makes noise. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i ran a high speed spin and found noise from belt and splutch. i was able to replace the drive motor, splutch and belt from van stock. tested unit and found unit now checks good. document issue with TL; ordrng 1 W11497303 (motor (FG VS)) and 1 W10721967 (splutch (FG VS )) and 1 W11239857 (belt (FG VS)), used 1 W11497303 (MOTOR), 1 W10721967 (splutch), and 1 W11239857 (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/09/2023

"while going to replace parts noticed gasket is for right door, also temp slide not part intended. ordering all parts needed to complete repair.; ordrng 1 W10830283 (gasket-fip) and 1 WP67005864 (slide)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Harrisburg, PA 17102

Fred G.

Job Details: 10/09/2023

cx complaint ice is forming in FC. I found RC left bottom corner and FC top left corner has gaps in gasket. I was able to use heat and get gasket back into shape. I also found liner gaps in both sections. I was able to seal all gaps up. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Burke, VA 22015

Robert W.

Job Details: 10/09/2023

Cx Complaint is the unit is shaking really bad Inspected unit and found the suspension is bouncy causing unit to shake really bad during spin. Ordering Suspension; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/09/2023

"cx complaint FC is freezing up. i opened FC door and found ice formation in right side top of units liner. also ice on right top of FC door. I found a large gasket gap. I was able to use heat gun and get gasket to form back to shape and seal. advised cx to watch gasket and make sure gap does not come back. as for now unit now checks good. if gap comes back, new FC door will be needed."

We serviced a

KITCHENAID WASHER

Model KDTE104ESS1

Near Cockeysville, MD 21030

Brian R.

Job Details: 10/09/2023

replaced hinges and adjusted unit and tested. unit not checks and no noise or leaks seen. job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Crofton, MD 21114

Emmanuel R.

Job Details: 10/09/2023

"Cs unit wont stop draining, Confirmed complaint. I found the upper harness pressure hose was pinch ,i was able to repair it now the hose us ok but the control is unresponsive. Ordering control board.; ordrng 1 W11629601 (control)"

We serviced a

JENNAIR REFRIGERATOR

Model JCB2058GEB

Near Silver Spring, MD 20910

Brian F.

Job Details: 10/09/2023

"Cx states unit not making ice, frost in FC. Inspected and confirmed, found ice maker had bad heater circuit, ice in FC preventing door from fully closing. Cleared ice, door now closes properly. Cx will call back if they want ice maker replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/09/2023

CX Concern the unit rc going from lower to mid 30's to lower 40s.. found the unit at 36 degrees and fc fan working / compressor .. evap has full frost pattern .. unit needs new air diffuser for rc section ..; ordrng 1 W11645127 (diffuser)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Sterling, VA 20164

Simon

Job Details: 10/09/2023

"CX complaints over range MW not heating .Inspected unit mw NOT HEATING ,NEED SECOND TECH .unit heavey for one tech and high risk to be fall down easly.SZ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW0

Near Hagerstown, MD 21740

Daniel J.

Job Details: 10/09/2023

cut out washplate found hub siezed to gear case attempted to cut out two screw heads broke off unable to remove too close to base ordering wash basket and outter basket and new hub assy; ordrng 1 W10324651 (hub) and 1 W10324650 (basket) and 1 W10324648 (outter tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, PA 17601

Cody H.

Job Details: 10/09/2023

"CX complains unit makes loud grinding noise from top left of RC. cx showed tech video of damper making loud noise. CX also complains unit sounds like its leaking water from under unit but when they pull unit out no water is found. Explained defrost steps and where water is going. Unit will need damper for repair, office to schedule with cx when parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11236851 (damper)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 10/09/2023

replaced all parts tested and calibrated works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Washington, DC 20016

Sherwood

Job Details: 10/09/2023

cx complaint not dispensing. arrrived found no water from dispenser but water valve is working. made sure water water was on and nothing was pinching water hose and ordering housing and filter to have on hand; ordrng 1 WPW10394053 (housing) and 1 EDR1RXD1 (filter)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/09/2023

Installed new water inlet valve and new slider clutch .. Ran recalibration and a diagnostic cycle. Unit is now working as designed .. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hampton, VA 23666

Orbie

Job Details: 10/09/2023

"cx complaint unit still not sealing. checked unit, tried installing permagum with no success. cabinet looks bowed in top left. found large gaps in fridge section as well. called techline spoke with Bruce, provided bruce with pictures. advised unit is under review with whirlpool. advised cx whirlpool will contact her after they come up with a decision. completing job."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"cx complaint unit leaking, checked unit found candy wrapper in softener drain in tub ring, removed wrapper, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newport News, VA 23602

Orbie

Job Details: 10/09/2023

"cx complaint unit still off balance. checked unit, no codes. unit did fine on regualr test mode. had cx supply bedsheets. filled unit w/ bed sheets, started normal cycle to dampen load. after load was saturated put in drain and spin. unit was making loud banging noise, paused unit to find bed sheet wrapped around agitator. adjusted load and restarted. no noise and unit spinning as it should. called techline spoke with Leon. advised cx unit is working as designed and if unit goes out of balance again to pause unit, wait for lid to unlock and reposition load and restart cycle."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Washington, DC 20010

Samuel R.

Job Details: 10/09/2023

cx complaint unit ice bin is stuck.inspected unit and could confirm cx complaint.found ice build on rails.cleared ice and and tested unit now opening properly.checked freezer door ans is sealing properly unit is good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Montclair, VA 22025

Robert W.

Job Details: 10/09/2023

Cx Complaint is the unit valve isnt working. Inspected unit and foiund the valve is cracked and the the connector wont stay seatted to allow unit to fill. Replaced valve and unit is working properly

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Washington, DC 20001

Samuel R.

Job Details: 10/09/2023

cx complaint unit is not working.inspected unit and found unit to be working properly.advised cx on how to use unit.unit is all good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Bethesda, MD 20814

Roberto I.

Job Details: 10/09/2023

"CX complaint water leak from threr bottom.The unit was uninstalled and stored in the garage. I was unable to run it because of no power and no plumbinc connections. Tilted the unit, found a clear sign of leak from ther wash motor. Ordring sump/motor assy W11416362; ordrng 1 W11416362 (sump/motor assy)"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS05

Near Aldie, VA 20105

Richard B.

Job Details: 10/09/2023

"CX complant. Small omount of ice forming in freezer compartment from air getting past seal.. Heated gasket so seal grabs better. Advised to leave closed for two hours, Job completed. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KFC022EVBL4

Near Bethesda, MD 20814

Brian F.

Job Details: 10/09/2023

"Cx states they are unable to remove filter. Removed old filter, installed new filter, reassembled filter housing, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Harrisburg, PA 17110

Fred G.

Job Details: 10/09/2023

i was able to access unit and replace the ice maker as per previous visit. I found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Peach Bottom, PA 17563

Bernard M.

Job Details: 10/09/2023

"Cx complaint the light underneath unit won't turn off. Inspected and found when pressing button on console, it wouldn't shut light off. The light was at full illumination. Replaced control using pre-id parts, now the button works and the light adjusts to full, dim and off. Cx paid $213.36 for full repair. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Harrisburg, PA 17112

Fred G.

Job Details: 10/09/2023

"cx complaint unit filled the room with smoke and turned off. i found transformer is having a thermal event. I found filter board fuse was faulty, i replaced it and found when unit is started the transformer was sparking. called safety, unit to be replaced by WP."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near New Freedom, PA 17349

Bernard M.

Job Details: 10/09/2023

"Replaced both parts, ran test 57 for harvest, ran test 36 and fan came on, ran test 45 and it filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Simon

Job Details: 10/09/2023

"CX complaints refrigrator not cooling .Inspected unit cLeared and steamed the ice built on the evaporator cover .replaced evaporator fan motor. tested unit, unit works as designed CX paid for labor.SZ"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Daniel J.

Job Details: 10/09/2023

washer rinse light flashing none stop customer unoplugged unit plugged back in entered fault history error for stuck button and motor not up to speed ran calibration hum from motor tilted back found cap failed and leaking ordering cap and actuator; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11428524 (cap)

We serviced a

JENN-AIR COFFEE-MAKER

Model JJB6424HL0

Near Oakton, VA 22124

Jason A.

Job Details: 10/09/2023

CX complaint coffeemaker arrived with broken pieces. Verified complaint. Unable to test further. See Sdpics. parts OOS > JJ; ordrng 1 W11363151 (Transmission assym (item 5)) and 1 W10661803 (Infusion) and 1 W11686740 (Infusor Assym (item 26))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Wilmington, DE 19804

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the control to be defective. Replaced control and tested all functions. Unit is working as designed. Job is complete.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Upper Strasburg, PA 17265

Drew B.

Job Details: 10/09/2023

replaced abd tested no noise when running both in test now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near ,

Taylor F.

Job Details: 10/09/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor and evap to be defective. Replaced compressor, evap, coupler and drier from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Vienna, VA 22180

Jason A.

Job Details: 10/09/2023

CX complaint FRIDGE no cool. Replaced compressor incl orion board. Install coupler & check for leaks. Run vac & filled with R134. test 40. Good running & equalise pressures. Unit is starting to cool > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, DE 19802

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not cooling. Found evap frozen up. Replaced control and harness from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Waldorf, MD 20603

Leon

Job Details: 10/09/2023

The complaint was client was hearing some type of sound when the unit was cooking Could not confirm the issue. We ran a self-cleaning. And we also did a pre-cut to 350. And we didn't hear any sound at all. Told client next time she hears it If recorded so we can hear it for yourself We heard the fan run and we didn't hear any type of Different sound that it should make

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/09/2023

Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Fulton, MD 20759

Israel R.

Job Details: 10/09/2023

Customer complaint unit is overfrosting in the freezer. I tested the unit and foiund the unit is not sealing the gasket is not sealing. Adjusted the gaskret and tested. Unit is back to normal operations. Level unit and also the doors are scratched but the unit is passed the 30 days warranty. They have tio call builder or whirlpool for replacement. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 10/09/2023

"Reseated the drain pump connection , tested unit . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Walkersville, MD 21793

Ricardo S.

Job Details: 10/09/2023

"the client complains that the door gasket on refrigerator door coming out all the time, inspected into, the gasket and inner door is fine. so i use some adhesive in the door liner and now the gasket stay in place .."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near King George, VA 22485

Tanner B.

Job Details: 10/09/2023

"After unit was repaired last visit the unit worked for one cycle.. today found f6e3, f7e3 and f7e7 error .. unit will not agitate or spin.. ohmed motor out between pins , reading 10 -10.5ohms .. white wire and orange wire for shifter at control to shifter reading continuity .. control sending 120vac .. the clutch trys to engage and stator just hums .. not movement .. reordering control, motor and clutches.. also ordering main harness ..; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11568984 (harness) and 1 W11621180 (control) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Cody H.

Job Details: 10/09/2023

"CX complains unit is still making banging noise after repair. Ran unit through normal cycle with 4 towls and unit went all the way to rinse with no issues, when unit went to spin it began walking and making noises. Called techline due to repeat issue and spoke to Leon who said unit will need new spin basket and hub. CX to reach out to office when part arrives at home.; ordrng 1 W10752719 (spin basket) and 1 W10528947 (hub) and 1 W10913953 (actuator) and 1 W10721967 (splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 10/09/2023

"Installed new fc fan, fc led and contol .. Tested unit. Job complete"

We serviced a

JENN-AIR RANGE

Model JDRP436WP02

Near Richmond, VA 23220

Chris B.

Job Details: 10/09/2023

replaced control teseted unit working as desighned collected 150 check

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Seaford, VA 23696

Lucas R.

Job Details: 10/09/2023

"replaced shocks and bellow, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chesterfield, VA 23838

John P.

Job Details: 10/09/2023

Confirm CX is complaint found console separating allowing moisture to get on user interface causing UI to short out ordering console and UI; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Justin S.

Job Details: 10/09/2023

"the unit was pulled out to the middle of the floor when i arrived. when pierced the unit had positive pressure in the system. replaced the compressor and vacuummed down the system. fiilled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 WPW10143759 (dryer(js vs)) and 1 W11506635 (coupler(js vs)), used 1 WPW10143759 (DRIER(js vs)), and 1 W11506635 (COUPLER(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chester, VA 23831

John P.

Job Details: 10/09/2023

"Installed door only to find evap fan motor failed replaced fan motor tested working as designed.; ordrng 1 WP2315539 (Fan JP/VS), used 1 WP2315539 (FAN MOTOR JP/VS) from stock"

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Palmyra, VA 22963

Eric F.

Job Details: 10/09/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB01

Near Rockville, MD 20850

Julian H.

Job Details: 10/09/2023

CX complaint about unit not making ice or dispensing water confirmed issue noticed that unit has an old filter passed due for replacement remove & water dispensing cycle icemaker did everything but didnt fill found a frozen fill tube defrosted & working

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Ashburn, VA 20148

Richard B.

Job Details: 10/09/2023

"CX complant. Dryer rooom gets very ghot when drying clothes and sometimes taked a while to dry. . Inspected unit and found bird cage on vent is clogged wirth debris, Removed debris , Started a regular normal dry cycle , Unit heated , starting at 126 . Counted down rapidly after sensors were dryed and shut down . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/09/2023

"Cx states unit won't turn on, tested and confirmed. Found control receiving 120VAC, sending 15 VDC to console, buttons not responding. Ordering control and console.; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/09/2023

"cx complaint of of unit not keeping temp in freezer,checked took temp redings of 3.5 degrees in FC 37 in called techline and spoke with Bruce and advise that the liner is pulling away from the cabinet and unit is being put of for review"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Warrenton, VA 20187

Ezra M.

Job Details: 10/09/2023

"installed parts, checks ok"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/09/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Round Hill, VA 20141

Ricky E.

Job Details: 10/09/2023

"customer stated that the left door gasket was ripped and the fzr door handle was loose. secured handle and replaced the gasket, unit cks ok.."

We serviced a

JENNAIR REFRIGERATOR

Model JURFL242HX00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit cooling. Dis confirm and found very low frost pattern. Will need to return with a compressor and stub to pressurize unit to fing the leak.; ordrng 1 W11360594 (Compressor) and 1 W10163273 (Drier) and 1 W11506635 (Coupler)

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Herndon, VA 20171

Richard B.

Job Details: 10/09/2023

"CX complant. Sensor button dosent work sometimes. Inspected unit and found console dosent respond as well as it should . Sensor button glitchy. Found FAE2 error code for vent wax motor. . Ordering vent motor , bezel and console. Not in stock. Further work needed. RB; ordrng 1 W11632728 (console) and 1 W11545290 (bezel) and 1 W11414073 (vent wax motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Sykesville, MD 21784

Brian R.

Job Details: 10/09/2023

replaced sump and tested and checked unit. unit now checks and no leaks seen. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Sal R.

Job Details: 10/09/2023

"Per the previouse tech, I was abel to access and replace the run cap. I the recalibrated and ran a auto test cycle. I found the unit to be opperating as designed. Unit test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/09/2023

"installed control, interlocks, and humidity sensor, tested with popcorn, 99% popped with out errors, tested all opsl ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near York, PA 17404

Sal R.

Job Details: 10/09/2023

"Per the previouse tech, I was able to access and replace the main control. Unit test good."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, VA 20197

Ricky E.

Job Details: 10/09/2023

after the last repair the unit went back to not drying in sensor and going into cool down after 30 sec to 1 min... the unit need the ui and control. the unit isnt showing any error codes... need parts...; ordrng 1 w11419056 (ui assy)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wilmington, DE 19810

Frederick R.

Job Details: 10/09/2023

Replaced drain pump per prior diagnosis. Calibrated and tested and the WM is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near York, PA 17406

Sal R.

Job Details: 10/09/2023

"per the previouse tech, I was able to access and replace the RH RC door gasket. I was able to use a heat gun to help relax the new gasket. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Middletown, DE 19709

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not draining. Tested inspected and verified complaint. Found the unit fulll of water on arrival. Pumped water out and found the lower harness to be defective. Ordering harness and control just in case it was also damaged. Drain pump ohmed 26ohms. Cannot reschedule at this time.; ordrng 1 W11513246 (control) and 1 W11643701 (harness)

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Wilmington, DE 19810

Frederick R.

Job Details: 10/09/2023

Replaced timer and knob per prior tech diagnosis. Tested after repair and dryer is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH00

Near Chesapeake, VA 23325

Justin W.

Job Details: 10/09/2023

cx complaint unit leaking. from rc. checked unit to find rc drain hole collapsed. called safety to document findings spoke to Amanda. called techline spoke to Chris. unit non repairable. cx to contact safety for resolution.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm00

Near Warrenton, VA 20187

Ezra M.

Job Details: 10/09/2023

"replaced ice maker, ice maker cycled and filled normally. reset unit"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Warrenton, VA 20186

Ezra M.

Job Details: 10/09/2023

"replaced control, calibrated and tested unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Hume, VA 22639

Ezra M.

Job Details: 10/09/2023

"replaced compressor, verified no leaks with -29 vacuum for 20 mins, filled with r600 a, verified cooling, stable pressures and good amp draw."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/09/2023

replaced all parts tested and calibrated works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hume, VA 22639

Ezra M.

Job Details: 10/09/2023

"found unit leaking from fill port. installed process stub, filled with 140 psi nitrogen, no leaks after 20 mins. vacuumed sys to -29, no leaks after 20 minutes. filled with 6 oz r134a, verified full frost patterns on both evaps. unit cooling normally."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"Replaced and molded right gasket. Unit good to.Called tech line, spoke to Robert and documented everything."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/09/2023

"cx complaint no cool, checked unit, come to find defective compressor just buzzing. spoke with AR was advised to order compressor, evap, drier, and coupler. ordering all parts needed to complete reapir. advised cx they will be contacted for return visit.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Vienna, VA 22182

Demonte S.

Job Details: 10/09/2023

Inspected the unit. Found that the cx is saying that the Dryer is not hearing. Checked power at the Terminal Block. L1 to N = 122.4 Volts. L2 to N = 123.2 Volts. L1 to L2 = 245.6 volts. I then checked the Heater Element. I'm getting Open Line. I then checked the T.o.d. Thermostats. I'm getting 0.1 ohms. Installed Heater Element. Tested the unit. Unit is Heating. Unit is working as Designed. (cx must have a certified Vent Cleaner Company come out and clean there vents)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Annandale, VA 22003

Demonte S.

Job Details: 10/09/2023

"Installed the Compressor, Access Valve & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 5.0 Oz's of R134. Pressures are 108 on the high side and 3 bars on the low side. ( I did try to remove as much oil in the system as possible. As I did cut lines oil was coming out. Blew system out with Nitrogen.) I advised the cx to let the system run to try to clear its self from here. ) unit is starting to Cool."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 10/09/2023

"Replaced compressor and dryer,vaccummed down and filled with r600. advised allow 24hrs for temps to come down. Unit is now workiing properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near New Windsor, MD 21776

Ricardo S.

Job Details: 10/09/2023

"Replaced parts, unit cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/09/2023

"cx complaint no ice and loud operation. checked unit, come to find defective dual valve not allowing water to pass to icemaker. advised cx noise is from unit not being leveled. unable to level unit until cx gets floor repaired. ordering dual valve to complete repair.; ordrng 1 W11482383 (dual valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Burtonsville, MD 20866

Israel R.

Job Details: 10/09/2023

Custoemr complaint unit is not cooling at tall. I started the compresor and is not cooling no frost pattern. Unit has a leak. I quoted for replacement thye said they are gettign a new one. collected 139.; ordrng 1 W11492867 (Evaporator 154.48) and 1 WPW10143759 (dryer 19.10) and 1 W10276644 (compressor 417.96) and 1 W11506635 (Coupler 20.50)

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 10/09/2023

Cx complaing of oven being to cold. Did confitm and calibrated oven and raised temp by 20f for both. Also reseated door as it was not mounted right and was venting heat.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23325

Justin W.

Job Details: 10/09/2023

"cx complaint unit not working properly. checked unit to find error codes fae2, f10e5, f10e4. checked unit to find leaking diverter. ordering sump to complete repair. cx owes 150 upon completion.; ordrng 1 W11416362 (sump 256.03)"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Parkville, MD

Shane M.

Job Details: 10/09/2023

installed lidlock w cover. passed test cycle. cleared codes. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Bowie, MD 20716

Davonte

Job Details: 10/09/2023

"cx complained unit was leaking in water, previous diagniosed the problem with the inlet water valve. replaced water valve , tested unit, is now working as should"

We serviced a

WHIRLPOOL RANGE

Model WEEA25H0HN1

Near Towson, MD 21286

Shane M.

Job Details: 10/09/2023

cx complaint the unit screen isnt changing settings wheen cx is trying to set a cycle. F2E1 stored. ordering console.; ordrng 1 W11339387 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Drew B.

Job Details: 10/09/2023

replaced damper cx claims unit is tripping breaker but today no issues with temps and operastions replaced damper and chcks good today

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Wilmington, DE 19810

Frederick R.

Job Details: 10/09/2023

Upon arrival CX stated that the IM has been working ever since last visit when breaker was reset. Still replaced IM and valve per prior diagnosis. Power cycled IM and the unit is working properly. job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Chesapeake, VA 23324

Justin W.

Job Details: 10/09/2023

arrived to find while replacing harness harness ordered to small. called techline spoke to Butch. called and spoke to tech support. was advised by Ken to order both harness for return. ordering harness to complete repair; ordrng 1 W11322425 (harns-wire) and 1 W11213885 (harns-wire)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Jason A.

Job Details: 10/09/2023

CX complaint FRIDGE made only 5 ice cubes. Checked fill valve HTR getting voltage & filter housing & valves > JJ; ordrng 1 W11225845 (valve) and 1 W11246413 (iso valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Jason A.

Job Details: 10/09/2023

CX complaint DW door falls. Found Right hinge separated. Needs both replaced to updated parts. Parts in stock > JJ; ordrng 1 W11573703 (LEFT Hinge) and 1 W11573702 (RIGHT hinge)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Arlington, VA 22201

Lloyd B.

Job Details: 10/09/2023

"Cx complained the unit did not spin. Inspected the unit and found that during agitate and spin, the motor could be heard moving, but not the drum. The pulley bolt came off as did the belt. Reinstalled both and tested and it now agitates and spins. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Arlington, VA 22201

Lloyd B.

Job Details: 10/09/2023

Cx complained the front of the freezer bin is broken. Inspected the unit and found that there are tabs that are broken on the bin. Unit needs new freezer bin. Cx will call office.; ordrng 1 W11387053 (freezer bin)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS05

Near Waterford, VA 20197

Ricky E.

Job Details: 10/09/2023

"during use the center burner will pop and make a screeching sound when adjusted. verified issue and fnd valve maybe the issues..need parts...; ordrng 1 W11246817 (valve-brnr, center) and 1 w11677628 (valve, left front)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/09/2023

"Cx complained the unit leaked with the ice maker on. Inspected the unit and found that with the IM on, when it cycled, there was no leak in, behind or infront of. Cleared the drain line just in case it was getting backed up. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Washington, DC 20007

Sherwood

Job Details: 10/09/2023

cx complaint noise when washing is filling. arrived and confirmed issue. hot valve makes loud noise when filling. gave cx quote installed new part from van stock. tested unit after install. repair complete.; used 1 W11316255 (hot valve) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Ashland, VA 23005

Thomas B.

Job Details: 10/09/2023

Picked up data logger as requested leaving ticket opened as requested ; O-emld tckt

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