We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Frederick, MD 21702
Brian R.
Job Details: 06/09/2022
came out to replace heater and had to wait for cx to remove floor as new floor was to hight and unit wont come out. replaced heater and tested unit. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesapeake, VA 23322
Carl A.
Job Details: 06/09/2022
"cx complaint of unit not turning on checked unit to find that power coming to ui but not reciveing both board will be needed as one possible took oput the other break down as follows 1/W11556725,1/W11481116service call break down as follows service call 120.00parts 196.08shipping 15.00labor 110.00sub total 441.08tax 11.76grand total 452.84deposit 452.84; ordrng 1 W11556725 ( Control Unit Assembly, Machine And Motor) and 1 W11481116 ( Encoder Assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/09/2022
"CX complaint: strange scratching sound. Tested unit but was unsuccessful. Unit passed all tests, no error codes. I recalibrated unit, tested and unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WRF555SDFZ07
Near Frederick, MD 21702
Brian R.
Job Details: 06/09/2022
cx complaint is unit not making ice anymore. tested and checked unit. ice maker would not take jump as well as found fill tube froze as well is ice maker fill bowl. removed and cleared all ice and replaced ice maker. advised cx to give un it the next few hours to go through motions and he should start to see ice and if not just call back and we will look more into unit. temps in range at time of service. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Chesapeake, VA 23320
Carl A.
Job Details: 06/09/2022
replaced parts to find water pesurrure to high behind unit ordering parts needed for repairt spoke with Andy at techline 773320878; ordrng 1 W10786952 (valve) and 1 w11312191 (valve)
We serviced a
AMANA FREEZER
Model AZC5216LW0
Near Hartly, DE 19953
Taylor F.
Job Details: 06/09/2022
Cx complaint is door not sealing properly. Found the shipping spacers were never removed so the lid seal was not making contact with the body of the unit. Removed shipping spacers and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WRF555SDFZ07
Near Frederick, MD 21702
Brian R.
Job Details: 06/09/2022
cx complaint is unit not making ice anymore. tested and checked unit. ice maker would not take jump as well as found fill tube froze as well is ice maker fill bowl. removed and cleared all ice and replaced ice maker. advised cx to give un it the next few hours to go through motions and he should start to see ice and if not just call back and we will look more into unit. temps in range at time of service. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Chesapeake, VA 23320
Carl A.
Job Details: 06/09/2022
replaced parts to find water pesurrure to high behind unit ordering parts needed for repairt spoke with Andy at techline 773320878; ordrng 1 W10786952 (valve) and 1 w11312191 (valve)
We serviced a
AMANA FREEZER
Model AZC5216LW0
Near Hartly, DE 19953
Taylor F.
Job Details: 06/09/2022
Cx complaint is door not sealing properly. Found the shipping spacers were never removed so the lid seal was not making contact with the body of the unit. Removed shipping spacers and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Crofton, MD 21114
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not cooling properly, installed new freezer evap harness and control and checked amp draw on compressor .91 amps. advised cx to continue use and call if issues persist"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/09/2022
"Cx complains about a water leak, inspected unti and found a bad door seal.. tub seal and sump cks ok., order bottom seal and heater; ordrng 1 w11606677 (bottom seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/09/2022
"Special Project, replaced heater, unit tested ok.. no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Crofton, MD 21114
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not cooling properly, installed new freezer evap harness and control and checked amp draw on compressor .91 amps. advised cx to continue use and call if issues persist"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/09/2022
"Cx complains about a water leak, inspected unti and found a bad door seal.. tub seal and sump cks ok., order bottom seal and heater; ordrng 1 w11606677 (bottom seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/09/2022
"Special Project, replaced heater, unit tested ok.. no leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Danny R.
Job Details: 06/09/2022
found cold harness not seated and not filling with water adjusted harness now cold water fills unit checxksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21218
Shane M.
Job Details: 06/09/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/09/2022
replaced door tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Danny R.
Job Details: 06/09/2022
found cold harness not seated and not filling with water adjusted harness now cold water fills unit checxksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21218
Shane M.
Job Details: 06/09/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/09/2022
replaced door tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Felton, PA 17322
Bernard M.
Job Details: 06/09/2022
"Cx complaint unit would agitate. Entered into diag and found error codes F7E1 basket speed fault and F7E7 motor unable to reach RPM. Inspected underneath unit and found the actuator had been disconnected. Reconnected actuator,recalibrated and ran test cycle. Unit completed test without issues. Unit checks good. Cx paid 165 for service and labor."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21212
Shane M.
Job Details: 06/09/2022
installed new element unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/09/2022
"customer stated that the units timer isnt advancing.. verified the issue and fnd that the units timer isnt advancing on all cycles except time dry. customer said that the steam wasnt functioning either. the unit will need a timer, but will also have the valve just in case...; ordrng 1 W10846428 (timer) and 1 W11267102 (valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Felton, PA 17322
Bernard M.
Job Details: 06/09/2022
"Cx complaint unit would agitate. Entered into diag and found error codes F7E1 basket speed fault and F7E7 motor unable to reach RPM. Inspected underneath unit and found the actuator had been disconnected. Reconnected actuator,recalibrated and ran test cycle. Unit completed test without issues. Unit checks good. Cx paid 165 for service and labor."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21212
Shane M.
Job Details: 06/09/2022
installed new element unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/09/2022
"customer stated that the units timer isnt advancing.. verified the issue and fnd that the units timer isnt advancing on all cycles except time dry. customer said that the steam wasnt functioning either. the unit will need a timer, but will also have the valve just in case...; ordrng 1 W10846428 (timer) and 1 W11267102 (valve)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 06/09/2022
cx complaint unit not cooling properly. was able to access unit and found defrost issue. found that the wires in the harness were broken causing unit to not defrost. ordering the necessary parts for repair and setting return for tue 6/21/22; ordrng 1 W11546681 (harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/09/2022
"removed and replaced gasket, heated with steam for proper seal, unit is working as desinged"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ00
Near Middletown, DE 19709
Taylor F.
Job Details: 06/09/2022
"Cx complaint is fan not turning on. Tetsed inspected and verifed complaint. Found the fan to be working but only on low. Found control to be defective. Ordering new control, cannot reschedule at this time.; ordrng 1 w11391718 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 06/09/2022
cx complaint unit not cooling properly. was able to access unit and found defrost issue. found that the wires in the harness were broken causing unit to not defrost. ordering the necessary parts for repair and setting return for tue 6/21/22; ordrng 1 W11546681 (harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/09/2022
"removed and replaced gasket, heated with steam for proper seal, unit is working as desinged"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ00
Near Middletown, DE 19709
Taylor F.
Job Details: 06/09/2022
"Cx complaint is fan not turning on. Tetsed inspected and verifed complaint. Found the fan to be working but only on low. Found control to be defective. Ordering new control, cannot reschedule at this time.; ordrng 1 w11391718 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newport News, VA 23602
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not making ice, checked unit found fc temp at 2 degrees, 120 vac to icemaker, icemaker stuck in dump position, valve checked good; ordrng 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU00
Near Baltimore, MD 21212
Shane M.
Job Details: 06/09/2022
"cx complaint the unit isnt draining proper. found sock & mad hair covering front 5 holes on door. cleared. pulled drainpump filter out, found sock with hair clogging the system from draining. unit now draining. cx paid svc by card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Newark, DE 19702
Taylor F.
Job Details: 06/09/2022
Cx complaint is frosting in FC. Tested inspected and verifed complaint. Found a small amount of frost on the ceiling of the FC on the left side. Door gasket was sealing very well. It is possible something may have stopped the gasket from sealing properly in that area causing the frost. Could not see light through gasket wioth door closed and gasket had a heavy suction. Unit is cooling properly with no other evidence of frost anywhere elese. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newport News, VA 23602
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not making ice, checked unit found fc temp at 2 degrees, 120 vac to icemaker, icemaker stuck in dump position, valve checked good; ordrng 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU00
Near Baltimore, MD 21212
Shane M.
Job Details: 06/09/2022
"cx complaint the unit isnt draining proper. found sock & mad hair covering front 5 holes on door. cleared. pulled drainpump filter out, found sock with hair clogging the system from draining. unit now draining. cx paid svc by card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Newark, DE 19702
Taylor F.
Job Details: 06/09/2022
Cx complaint is frosting in FC. Tested inspected and verifed complaint. Found a small amount of frost on the ceiling of the FC on the left side. Door gasket was sealing very well. It is possible something may have stopped the gasket from sealing properly in that area causing the frost. Could not see light through gasket wioth door closed and gasket had a heavy suction. Unit is cooling properly with no other evidence of frost anywhere elese. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, VA 23602
Lucas R.
Job Details: 06/09/2022
"cx complaint not completing cycles, checked unit found f8e1 long fill code, 120 vac to cold valve solenoid not fully opening, replaced valve, calibrated, tested, unit working as designed,; ordrng 1 W11210459 (valve), used 1 W11210459 (valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Takoma Park, MD 20912
Israel R.
Job Details: 06/09/2022
Installed new ladders rails. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/09/2022
"Cx complaint is unit not spinning out. Tested inspected and did not verify complaint. Found the unit to be unlevel and unit also had error code for unbalance load. Cx is not seperating loads. Tested unit before and after leveling. Checked belt, splutch ect and no excessive wear. Hub is tight. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, VA 23602
Lucas R.
Job Details: 06/09/2022
"cx complaint not completing cycles, checked unit found f8e1 long fill code, 120 vac to cold valve solenoid not fully opening, replaced valve, calibrated, tested, unit working as designed,; ordrng 1 W11210459 (valve), used 1 W11210459 (valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Takoma Park, MD 20912
Israel R.
Job Details: 06/09/2022
Installed new ladders rails. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/09/2022
"Cx complaint is unit not spinning out. Tested inspected and did not verify complaint. Found the unit to be unlevel and unit also had error code for unbalance load. Cx is not seperating loads. Tested unit before and after leveling. Checked belt, splutch ect and no excessive wear. Hub is tight. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Newport News, VA 23608
Lucas R.
Job Details: 06/09/2022
"cx complaintintermittent cooling, checked unit cooling at this time, not defrosting properly, evap has good frost pattern, likely control sticking in defrost, thermistors in range, ordering thermistors to have on hand if needed.; ordrng 1 W11572216 (control) and 1 WPW10384183 (thermistor) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/09/2022
"cx complaint unit not drying dishes ,checked unit to find no error codes at this time,found connector on heating element not to be fully seated reseated connector on element tested unit works as designed called techline spoke with Travis 77"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/09/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap leaking and the compressor not coming on at all. RAan test 4 and compressor turned on for 1 second and turned off. Ordering compressor, evap, coupler drier and returning with defrost thermistor for RC evap since it is corroded. Cx paid for service call and thermistor 191.15 by CC. All other parts and labor are covered under entitlements. Cannot reschedule at this time due to SO parts.; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Newport News, VA 23608
Lucas R.
Job Details: 06/09/2022
"cx complaintintermittent cooling, checked unit cooling at this time, not defrosting properly, evap has good frost pattern, likely control sticking in defrost, thermistors in range, ordering thermistors to have on hand if needed.; ordrng 1 W11572216 (control) and 1 WPW10384183 (thermistor) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/09/2022
"cx complaint unit not drying dishes ,checked unit to find no error codes at this time,found connector on heating element not to be fully seated reseated connector on element tested unit works as designed called techline spoke with Travis 77"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/09/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap leaking and the compressor not coming on at all. RAan test 4 and compressor turned on for 1 second and turned off. Ordering compressor, evap, coupler drier and returning with defrost thermistor for RC evap since it is corroded. Cx paid for service call and thermistor 191.15 by CC. All other parts and labor are covered under entitlements. Cannot reschedule at this time due to SO parts.; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23608
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not starting, checked unit found L1 missing at terminal, advised cx to contact electrician, cx advised had fuse box, cx replaced fuse, tested unit, unit working as designed. cx within 30 days."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/09/2022
Cx complaint if some buttons being unresponsive and of unit producing a f2e0 code. Did confirm and found fold in ribbon cable causing some buttons not to work. Must return with cable and pre id console.; ordrng 1 W11025616 (Ribbon cable)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Castle, DE 19720
Taylor F.
Job Details: 06/09/2022
"Cx complaint is door open light on. Tested inspected and verifed complaint. Found the door open light to be staying on because the liner is defective on the left door not pushing the door switch in all the way. Tried to install a door shim from VS but it would not stay on. Ordering left door and door shim. Cx will inspect the door when they receive it and call us to install.; ordrng 1 W11435353 (door) and 1 WP2177331 (plastic-sq), used 1 WP2177331 (shim) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23608
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not starting, checked unit found L1 missing at terminal, advised cx to contact electrician, cx advised had fuse box, cx replaced fuse, tested unit, unit working as designed. cx within 30 days."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/09/2022
Cx complaint if some buttons being unresponsive and of unit producing a f2e0 code. Did confirm and found fold in ribbon cable causing some buttons not to work. Must return with cable and pre id console.; ordrng 1 W11025616 (Ribbon cable)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Castle, DE 19720
Taylor F.
Job Details: 06/09/2022
"Cx complaint is door open light on. Tested inspected and verifed complaint. Found the door open light to be staying on because the liner is defective on the left door not pushing the door switch in all the way. Tried to install a door shim from VS but it would not stay on. Ordering left door and door shim. Cx will inspect the door when they receive it and call us to install.; ordrng 1 W11435353 (door) and 1 WP2177331 (plastic-sq), used 1 WP2177331 (shim) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, heater not coming on in diagnostics, verrified 120 vac at cabinet, brown wire unseated from heater, reseated, thawed evap tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXVQ01
Near Norfolk, VA 23505
Jason T.
Job Details: 06/09/2022
"Cx complaint, no ice production, found fill tube frozen, verified inlet valve solenoid tested ok, during fill-harvest test, no vac from the icemaker to the valve. Slow water flow, cx is contacting a certified plumber to resolve the issue. Icemaker needed to complete the repair, estimate total : 356.18 charging for the service call only : 120.00 (paid in full check # 3499) advised cx repair estimate is valid for 30 days.; ordrng 1 WPW10190965 (Icemaker assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bear, DE 19701
Taylor F.
Job Details: 06/09/2022
Cx complaint is console not perfectly lined up with door. Corrected console and unit is now working as designed. Job is compklete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, heater not coming on in diagnostics, verrified 120 vac at cabinet, brown wire unseated from heater, reseated, thawed evap tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXVQ01
Near Norfolk, VA 23505
Jason T.
Job Details: 06/09/2022
"Cx complaint, no ice production, found fill tube frozen, verified inlet valve solenoid tested ok, during fill-harvest test, no vac from the icemaker to the valve. Slow water flow, cx is contacting a certified plumber to resolve the issue. Icemaker needed to complete the repair, estimate total : 356.18 charging for the service call only : 120.00 (paid in full check # 3499) advised cx repair estimate is valid for 30 days.; ordrng 1 WPW10190965 (Icemaker assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bear, DE 19701
Taylor F.
Job Details: 06/09/2022
Cx complaint is console not perfectly lined up with door. Corrected console and unit is now working as designed. Job is compklete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near York, PA 17402
Bernard M.
Job Details: 06/09/2022
Cx complaint unit wasn't draining. Due to numerous visits contacted TL and spoke with Travis. Filled with water and hit drain cycle and found no water coming through hose under sink and into garbage disposal. Removed hose from disposal and found the plastic punch still inside. Punched out plastic and the unit drained all remaining water out. Unit checks good.7733842836
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, MD 20850
Julian H.
Job Details: 06/09/2022
CX complaint about unit not heating properly on 550* inspected 248vac going to controls sensors 1080oh 1083oh checked temps top oven 512* on 550* bottom 516* on 550* adjusted offset 30+ on both top 549* bottom only reached 525* also noticed that top fan is vibrating loudly need bottom sensor and board getting top board just in case; ordrng 1 W11245567 (blower)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ09
Near Bear, DE 19701
Taylor F.
Job Details: 06/09/2022
"Cx complaint is frost in the FC and not dispensing ice. Tested inspected and verifed complaint. Found the ice bin to be frozen together because the cx had not used the ice for a long time. Showed cx how to remove bin to clear ice blockage and once bin was emptied, IM cycled and refilled. Also found frost build up on the left side of the FC compartment as well as on top by the light. Cx said frost showed up randomly one day and hasnt gotten worse or less over time. Informed cx that the door has to be opened from the center of the handle to avoid the door closing wrong and leaving a gap on the left side. Unit is working as designed. Job is complete. Cx paid 120.00 service call by CC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near York, PA 17402
Bernard M.
Job Details: 06/09/2022
Cx complaint unit wasn't draining. Due to numerous visits contacted TL and spoke with Travis. Filled with water and hit drain cycle and found no water coming through hose under sink and into garbage disposal. Removed hose from disposal and found the plastic punch still inside. Punched out plastic and the unit drained all remaining water out. Unit checks good.7733842836
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, MD 20850
Julian H.
Job Details: 06/09/2022
CX complaint about unit not heating properly on 550* inspected 248vac going to controls sensors 1080oh 1083oh checked temps top oven 512* on 550* bottom 516* on 550* adjusted offset 30+ on both top 549* bottom only reached 525* also noticed that top fan is vibrating loudly need bottom sensor and board getting top board just in case; ordrng 1 W11245567 (blower)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ09
Near Bear, DE 19701
Taylor F.
Job Details: 06/09/2022
"Cx complaint is frost in the FC and not dispensing ice. Tested inspected and verifed complaint. Found the ice bin to be frozen together because the cx had not used the ice for a long time. Showed cx how to remove bin to clear ice blockage and once bin was emptied, IM cycled and refilled. Also found frost build up on the left side of the FC compartment as well as on top by the light. Cx said frost showed up randomly one day and hasnt gotten worse or less over time. Informed cx that the door has to be opened from the center of the handle to avoid the door closing wrong and leaving a gap on the left side. Unit is working as designed. Job is complete. Cx paid 120.00 service call by CC"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Washington, DC 20007
Shawn D.
Job Details: 06/09/2022
cx complaint unit leaks had plumber here and hvca guy here and one of them said its leaking from the hose in the back and is stripped. inspected unit and confirm valve is threads stripped and rust under valve so gave cx quote for valve replacement and she agreed. collected for everything but labor. callled into office to reschedule 6/15/22. ordering valve for return with a second tech; ordrng 1 W10599356 (valve 116.89) and 1 2techjob (2 tech job)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/09/2022
CX complaint: display in french. Tetsted and verified complaint. I corrected the language to english help understanding unit so i gave her a tutorial and CX even took notes. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Washington, DC 20007
Shawn D.
Job Details: 06/09/2022
cx complaint unit leaks had plumber here and hvca guy here and one of them said its leaking from the hose in the back and is stripped. inspected unit and confirm valve is threads stripped and rust under valve so gave cx quote for valve replacement and she agreed. collected for everything but labor. callled into office to reschedule 6/15/22. ordering valve for return with a second tech; ordrng 1 W10599356 (valve 116.89) and 1 2techjob (2 tech job)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/09/2022
CX complaint: display in french. Tetsted and verified complaint. I corrected the language to english help understanding unit so i gave her a tutorial and CX even took notes. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Bumpass, VA 23024
Kyle A.
Job Details: 06/09/2022
Cx denied service saying the had solved the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Essex, MD 21221
Milton J.
Job Details: 06/09/2022
Cx complaint unit making vibrating noise. Inspected and found unit vibrating from condenser and gets worse when doors are opened. Ajusted rollers and noise not present. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 06/09/2022
Helped FR
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Bumpass, VA 23024
Kyle A.
Job Details: 06/09/2022
Cx denied service saying the had solved the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Essex, MD 21221
Milton J.
Job Details: 06/09/2022
Cx complaint unit making vibrating noise. Inspected and found unit vibrating from condenser and gets worse when doors are opened. Ajusted rollers and noise not present. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 06/09/2022
Helped FR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Shawn D.
Job Details: 06/09/2022
cx complaint temps are starting to warm back up and after repair unit has been noisey. inspected unit freezer is at 20 fridge 37. pulled unit out to find NO UV DRIER INSTALLED SNAPPED PIC I CANT CHECK HIGH SIDE PRESSURES OR CHECK FOR DYE. ordering drier nitrogen for return needs to be 2 count job s.s. tech only; ordrng 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ9
Near Essex, MD 21221
Milton J.
Job Details: 06/09/2022
Complaint unit has not display. Inspected and found unit has power and chiming when keys are pressed just showing no display. Installed new Display Board as sent by Pre-ID. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charles Town, WV 25414
Danny R.
Job Details: 06/09/2022
unit isnt defrosting will need control and harness the unit isnt defrosting at all; ordrng 1 W11546690 (control box) and 1 W11546681 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Shawn D.
Job Details: 06/09/2022
cx complaint temps are starting to warm back up and after repair unit has been noisey. inspected unit freezer is at 20 fridge 37. pulled unit out to find NO UV DRIER INSTALLED SNAPPED PIC I CANT CHECK HIGH SIDE PRESSURES OR CHECK FOR DYE. ordering drier nitrogen for return needs to be 2 count job s.s. tech only; ordrng 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ9
Near Essex, MD 21221
Milton J.
Job Details: 06/09/2022
Complaint unit has not display. Inspected and found unit has power and chiming when keys are pressed just showing no display. Installed new Display Board as sent by Pre-ID. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charles Town, WV 25414
Danny R.
Job Details: 06/09/2022
unit isnt defrosting will need control and harness the unit isnt defrosting at all; ordrng 1 W11546690 (control box) and 1 W11546681 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 06/09/2022
cx complaint is that ice gets stuck in chute and wont come out and backs up and at times gets stuck and melt and leaks on tray on door. this is a known issue with this unit and ice maker was change mid production and this ice maker makes the big square pieces. called tech line and spoke to Scott and 7733842224 tested and checket and went over unit. advised maybe a pressure issue at times and order a few parts to address this issue. as soon as parts are in office will schedul.; ordrng 1 W10786952 (Pressure Reg) and 1 W11546935 (Ice Maker) and 1 W11546685 (Duel Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lancaster, PA 17603
Justin L.
Job Details: 06/09/2022
cx complaint unit not making ice. was able to access unit and found ice in the mold. found icemaker to be turned off. reset power to unit and jumped icemaker. icemaker harvested and filled unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Ranson, WV 25438
Danny R.
Job Details: 06/09/2022
installed door that had dent init checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 06/09/2022
cx complaint is that ice gets stuck in chute and wont come out and backs up and at times gets stuck and melt and leaks on tray on door. this is a known issue with this unit and ice maker was change mid production and this ice maker makes the big square pieces. called tech line and spoke to Scott and 7733842224 tested and checket and went over unit. advised maybe a pressure issue at times and order a few parts to address this issue. as soon as parts are in office will schedul.; ordrng 1 W10786952 (Pressure Reg) and 1 W11546935 (Ice Maker) and 1 W11546685 (Duel Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lancaster, PA 17603
Justin L.
Job Details: 06/09/2022
cx complaint unit not making ice. was able to access unit and found ice in the mold. found icemaker to be turned off. reset power to unit and jumped icemaker. icemaker harvested and filled unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Ranson, WV 25438
Danny R.
Job Details: 06/09/2022
installed door that had dent init checksok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near York, PA 17403
Fred G.
Job Details: 06/09/2022
cx complaint unit wont make ice. inspected unit and found the ice bin to be empty. turned off ice maker and turned it back on with no results. removed front cover and hand rotated the ice maker. unit began to work. i found ice maker did infact harvest ice and call for water. unit checks good for now. i did advised cx if ice does not harvest in 24 hours that unit would need a ice maker. qouted 421.15.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS04
Near Washington, DC 20012
Israel R.
Job Details: 06/09/2022
Went to installed the new door and the door is the wrong color. The right part number on the box. Confirmed part number service matters it should be a stainless. Reordering parts. Call customer when part is available.; ordrng 1 W10577911 (oven door glass(MR CHECK Stainless))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/09/2022
water vavle came damaed was missing blur ring at end too off the other water vavle bust still leaked will need new vavle will retune defective part when installing the new one; ordrng 1 w11482383 (wate valve)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near York, PA 17403
Fred G.
Job Details: 06/09/2022
cx complaint unit wont make ice. inspected unit and found the ice bin to be empty. turned off ice maker and turned it back on with no results. removed front cover and hand rotated the ice maker. unit began to work. i found ice maker did infact harvest ice and call for water. unit checks good for now. i did advised cx if ice does not harvest in 24 hours that unit would need a ice maker. qouted 421.15.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS04
Near Washington, DC 20012
Israel R.
Job Details: 06/09/2022
Went to installed the new door and the door is the wrong color. The right part number on the box. Confirmed part number service matters it should be a stainless. Reordering parts. Call customer when part is available.; ordrng 1 W10577911 (oven door glass(MR CHECK Stainless))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/09/2022
water vavle came damaed was missing blur ring at end too off the other water vavle bust still leaked will need new vavle will retune defective part when installing the new one; ordrng 1 w11482383 (wate valve)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Fred G.
Job Details: 06/09/2022
i was able to assist BM and finish the job. unit checks good.