We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/31/2023
"Was able to access unit and replace part per previous visit. Unit now working as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
Chris B.
Job Details: 07/31/2023
replaced suspention clutch and belt tested unit working as desighned
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/31/2023
Cx complaint is that the unit is not always igniting on the LF burner. Upon arrival I found that the orifice is free of any debris or buildup. I ignited the burner several times. I found that a few times the ignitior would be arcing but the gas was not igniting. I found that the burner head has some of the ridges that are worn and is not allowing the gas to mix properly every time. I quoted the cx for the cost of the parts. Cx paid for the burner head ing full. Please contact cx when the part is available to schedule the retun visit.; ordrng 1 WPW10406878 (Burner Head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV00
Near Timonium, MD 21093
Emmanuel R.
Job Details: 07/31/2023
"Cs condensation on fc door and water filter filter door not closing. Confirmed complaint. I found the fc door gasket not sealing, used my heat gun and softened gasket so it take a new form.The water filter door is working as designed. Advised to put a little more pressure and she closes great. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Enola, PA 17025
Cody H.
Job Details: 07/31/2023
"CX complains unit is building up frost on top of RC. CX is within warranty. Found unit gasket to not be sealing to the cabinet. Even after heating gasket, found RC door to be misaligned and needed adjusted. Was able to adjust door alignment as well as seal both Rc and FC gaskets and cabinets. Cleared RC of ice and moisture buildup, Unit now works as designed, no furhter work needed. CX EMAIL CONFIRMED. ordrng 2 W10841140 (adhesive CH VS)s, used 2 W10841140 (ADHESIVE CH VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Timonium, MD 21093
Emmanuel R.
Job Details: 07/31/2023
"During testing i found the washmotor would turn on but not build any pressure. Replaced sump and motor. Ran two diagnotics cycles , diagnotics completed both time , no error codes returned. Its filling good, leveled unit because it was leaning forward causing water to enter the floata and found the heater element is the correct one. special project didnt apply. Silver bushing not the golden ones.Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bowie, MD 20721
Davonte
Job Details: 07/31/2023
cx complained unit wasnt cooling on the fc said. confirmed cx complaint. rc temp was at 70. inspected rc thermistor read at 3.18k ohms. checked fc evap. evap was over frosted. called whirpool tech to assit with issue. ran through all service test. techline told me to defrost evap. if over frosting comes back then we have a control board issue.that isnt send unit into defrost
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Richmond, VA 23236
Chris B.
Job Details: 07/31/2023
cx c comp unit leaks insp unit found gear case oil leaking from gc unit will need gear case belt motor and spluctha dn shifter to complete repair; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W10721967 (splutch) and 1 W11409708 (cover) and 1 W11481722 (shifter)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/31/2023
"Cx complaint is that the unit will not start. Upon arrival I checked the incoming voltage. I found that from L2-L1 I had 71.3V, From L1-N 51.3V and 123V from L2-N. I tested the thermal fuse and found it to be reading .5 ohms. I informed the cx that the outlet and incoming power supply will need looked at by and electrician. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Baltimore, MD 21218
Shane M.
Job Details: 07/31/2023
cx complaint the unit isnt starting cycles. found piece of clothing stuck in washer lidlock. removed item. unit locked. calibrated the unit. unit working properly. cx paid svc by card.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Warrenton, VA 20186
Daniel J.
Job Details: 07/31/2023
installed lid latch and wire harness ran diag completed
We serviced a
WHIRLPOOL OVEN
Model WFG540H0AS0
Near Baltimore, MD 21217
Shane M.
Job Details: 07/31/2023
installed glass. unit working properly. cx paid 110.00 by card.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Kyle A.
Job Details: 07/31/2023
"Found units capacitor was bad. Also found control, not factory calibrated. Calibrated control and unit is now operating as designed .; ordrng 1 W11395618 (Capacitor ka truckstock), used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Baltimore, MD 21216
Shane M.
Job Details: 07/31/2023
"cx complaint the unit isnt washing. found unit powered on panel. found error code F8E6. tried to attempt calibration mode. unit wont access. tried test cycle in test mode. no actions. called techline, did a bunch tests. unit going under review by WPL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23236
Joseph D.
Job Details: 07/31/2023
Replace valve unit no longer leaking no other issues found making ice temperature correct working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ0B
Near Baltimore, MD 21216
Shane M.
Job Details: 07/31/2023
"wrong part ordered. cx very upset. cx says unit leaking onto floor from FZ side of unit. unit unplugged , water disconnected. i double check all water lines & valve. evap drain cleared. door gaskets sealed. cx mentioned tech called techine & was advised to change flapper. reordering flapper; ordrng 1 W11423787 (flapper)"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Manchester, MD 21102
Drew B.
Job Details: 07/31/2023
cx complaint that unit is making noise... from underneath and found the condenser was rattling and making noise when doors close or when you walk on floor by the unit.. will need WP505587 for some sound vibration reduction. schd for the 3rd.; ordrng 3 WP505587 (mastic)s
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Baltimore, MD 21216
Shane M.
Job Details: 07/31/2023
cx complaint the isnt working proper. found no action for valve pump drive motor. errror codes for actuator. need control drive motor & actuator. cant give a quote due website being down . W10623546 W10815026 W10779753
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/31/2023
"Installed new sump, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Baltimore, MD 21207
Shane M.
Job Details: 07/31/2023
cx complaint the making abunch noises. can confirmed. found backplate not installed correctly. this was making a slapping noise. fix the issue. unit working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Huntingtown, MD 20639
Shane B.
Job Details: 07/31/2023
installed all ordered parts and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Timonium, MD 21093
Emmanuel R.
Job Details: 07/31/2023
"Cs unit stopped cooling and making a noise randomly for approx, 20seconds and goes away. Checked evap fan,condensor fan, compressor , icemaker and baffle motor. We couldnt pin point any noises and everything looked in order. Cycled icemaker no noises.Upon arrival temps 0 in fc 37 in rc ,unit is cooling good. Cs he unplugged unit and plug it in right away and it has been working great every since. Couldnt confirm any of customers complaint. Advised to record noise if possible and monitor unit. Unit is working as designed."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Vienna, VA 22181
Simon
Job Details: 07/31/2023
CX complaints multible burners did not lighting up. inspected unit and replaced the burner head LR and LF checks unit flames are good adjusted no clicking sound unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20901
Julian H.
Job Details: 07/31/2023
"GOT HERE cut system full of refrigerant replaced parts pulled into 30 inch vacuum & holding filled unit with 64g of r600a holding proessures MUST WAIT 24HRS TO SEE UNIT COOL DOWN; ordrng 1 W11506635 (process stub for restock JH VS) and 1 W11109499 (drier-tube for restock JH VS), used 1 W11506635 (process stub for restock JH VS), and 1 W11109499 (DRIER for restock JH VS) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Taneytown, MD 21787
Sal R.
Job Details: 07/31/2023
"CX complai t is that the unti will not power on. I fou d that the timer has play in it and will not turn the pin. I am orderign 1 timer (W11685947) and 1 spring clip (WP688805). Once the parts are avalible, please ahve somone call to set a return date. CX is requesting last call of the day due to work schedule.; ordrng 1 W11685947 (timer) and 1 WP688805 (spring clip)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
John P.
Job Details: 07/31/2023
Removed stripped blower wheel from housing installed new wheel tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/31/2023
"cx complaint dispenser doesnt latch shut. inspected unit and verified complaint. replaced dispenser. also noticed console is starting to bubble up on right side. then noticed vent outlet misaligned putting steam in the door. tested unit, dispenser is good now. ordering vent, gasket and control panel. parts in stock. scheduled return visit for 8/10; ordrng 1 W11649995 (vent) and 1 W11545539 (vent gasket) and 1 W11460908 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/31/2023
"Replaced gearcase and cam gear, levelled, ran test cycle. Unit operating properly. No other issues found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 07/31/2023
replaced valve and control tested unit insp for leaks unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Emmanuel R.
Job Details: 07/31/2023
"Replaced sump and motor w/damper. Tested unit unit is now working properly. Diagnostic cycle completed, no error codes and no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 07/31/2023
"CX complains unit is not cooling in either section. CX is without manufacture warranty, quoted cx for service call. cx agreed. Found unit to be 60*F in RC and 58*F in FC. Evap shows no frost pattern but instead a ball of ice is found above the evap. Found compressor amp draw to be .085 amps. Called DB with findings who said 3XL, evap, drier/filter, compressor. Also ordering tube kit and process stubs for sealed system repair. Office to schedule repair when all parts arrive. Sealed system repair covered under entitlements. CX EMAIL CONFIRMED.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier) and 1 W11256565 (evap) and 3 w11506635 (process stubs)s and 1 876765 (mtg kit)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Richmond, VA 23236
Chris B.
Job Details: 07/31/2023
replaced orphices tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Westminster, MD 21157
Brian R.
Job Details: 07/31/2023
cx complaint is unit fills and drains its just wont run and clean anything. tested and checked unit. unit just fills and sits. unit drains good. pre id sump wasnt sent out. tried a auto test and unit flashes F4E3 unit will need motor replaced. cx rescheduled for 8/3 as 15 motors in stock.; ordrng 1 W11665769 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Washington, DC 20016
Shawn D.
Job Details: 07/31/2023
installed damper sealed wires area with permagum put unit back together turned cooling back on and unit started cooling. set unit to recomended unit is good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Manchester, MD 21102
Drew B.
Job Details: 07/31/2023
replaced both parts and unit now funcitoning and checks good
We serviced a
MAYTAG DRYER
Model MGDB835DC4
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 07/31/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID DISPOSERS
Model KCDI075B
Near Williamsburg, VA 23185
Orbie
Job Details: 07/31/2023
removed knockout plug from disposal. tested unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomasville, PA 17364
Drew B.
Job Details: 07/31/2023
cx complaint that is not making ice then about week or so ago they foudn their ice cream had started thawing.. i checked inside fc section reading 19 degrees when set to 0 on UI. no food spoilage in the rc section yet but did check the icemaker in testing and foudn it DID harvest and fill the warmth of fc section making ice production little to none.. fans work rc and fc fan but the icebox fan doesnt ramp up either etc ordering the defrost harness for fc for return.; ordrng 1 W11249952 (fc fan and harness) and 1 W10846539 (icebox fan)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Kensington, MD 20895
Roberto I.
Job Details: 07/31/2023
"CX complaint poor cooling.Found 47F in the Rc and 23F in the Fc . Compressor running and dragging 1.4A, fans running. Removed both evap covers. No frost pattern on Fc evap, found refrigerant leak from Rc evap around suction line. Spoke to JH, ordering Rc evap W11553229, access valve w11506635 and UV drier W10143759. **SEALED SYSTEM TECH**, **2 TECH** AND **2 COUNTS**. Cx will pay $250 for labor on return visit; ordrng 1 W11553229 (Rc evap) and 1 w11506635 (access valve) and 1 W10143759 (drier) and 1 sealed system tech and 1 2nd tech and 1 2 counts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB1
Near Sterling, VA 20166
Christian C.
Job Details: 07/31/2023
Installed control and drain pump. Tested unit no errors stored. Ran through diag cycle no issues.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shane B.
Job Details: 07/31/2023
arrived to install ordered parts and found the new door has a dent. dent is on the front of the door at the bottom right. took picture of the door. reordering part and nameplate. marked handle for use on return. schedule when parts are available.; ordrng 1 W11600322 (door assembly) and 1 W11178521 (nameplate)
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Alexandria, VA 22314
Lloyd B.
Job Details: 07/31/2023
Cx complained the unit did not light and the door would not close. Installed new hinges and switches and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 07/31/2023
cx complait is the unit not cooling properly. she said items thawed out in the FC for a day or 2 then started cooling again. cx says temps in RC is not staying constant and IM wont dispense ice. unit is set toe 35/-2. prob shows 36/-2. i found aguer motor spins but auger arm in bin does not move. cleared some ice from under bin and dispensor now works properly. unit is cooling properly at the moment. ordering UI and control baord for return visit. schedule when approved/parts available.; ordrng 1 W11239666 (cntrl-elec) and 1 W11293378 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Stephens City, VA 22655
Ezra M.
Job Details: 07/31/2023
"installed all parts, ran test cycle. working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/31/2023
"cx complaint is poor ice production. cx said it makes a few cubes each day. i found slow flow form dispensor. i removed filter and flow did not change. pulled unit out, supply line is not pinched. i replaced IM with preIDed part. ordering valve and filter head for return visit.; ordrng 1 W11546685 (dual valve) and 1 W11162042 (housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Maurertown, VA 22644
Ezra M.
Job Details: 07/31/2023
"not making ice. verified ice maker ejection fingers not blocked. put unit in test 25 and jumped IM t-h. did not cycle. tapped gear on ice maker, started turning, cycled and filled normally. intermittent contact in ice maker. ordering ice maker. also ordering right rc door gasket due to gasket failure.; ordrng 1 W10830274 (gasket-fip) and 1 WPW10300024 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS220T1
Near Parkton, MD 21120
Brian R.
Job Details: 07/31/2023
cx complaint is unit runs and washes great just the upper rack does not feel secure and looks like rack is going to fall. tested and checked unit. wheel broke off rail it looks like and slide rail is not secure and slide like it should. upper rack is rusting away where rollers and supports are and brackets are lose. unit needs parts but they are all marked NA and units 30 years old. advised cx we cant get the parts needed and he said he will call his warrenty company and advise to them units non repairable. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 07/31/2023
Replaced ice guard and tested unit. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model krfc302ess00
Near Kensington, MD 20895
Roberto I.
Job Details: 07/31/2023
"CX complaint control not responding, unit not cooling.Found temp set on celsius and changed back to fahrenheit.Heard the start relay clicking. Resistance reading on compressor ok. Compressor draggingfrom 0.2A to o.60A and overload cconstantly clicking. Ordering start relay WP2320150 and capacitor WPW10350564. Collected $324.94 with check. Balance $110; ordrng 1 WP2320150 (start relay) and 1 WPW10350564 (capacitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS
Near Baltimore, MD 21229
Shane M.
Job Details: 07/31/2023
cx complaint the unit isnt powering on found 120v at wall outlet. found fuse popped. found cx was slamming door shut. unit needs interlocks w fuse. $278.92 cx paid svc by card. W11244494 W10138793
We serviced a
KITCHENAID DISPOSERS
Model KCDI075B
Near Williamsburg, VA 23185
Orbie
Job Details: 07/31/2023
cx complaint dishwasher not draining. removed knockout plug from disposal. tested unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Norfolk, VA 23505
Carl A.
Job Details: 07/31/2023
"cx complaints of consule not alawys responing to touch,checked unit to fin dno error codes at thsi time,foudn that moistor is getting in to unit causeing ui act flaky, advse cx to get vent replace outside vent is not closeing allowing the warm air to migrate in caueing consadtion ordeirng parts needed for repairs; ordrng 1 W11413566 (PANEL-CNTL) and 1 W11525996 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/31/2023
Replaced damper and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Alexandria, VA 22314
Lloyd B.
Job Details: 07/31/2023
"Cx complained the units door would not close correclty and that the unit does not dispense water. Installed new door. Tested the unit and found with the filter removed, there was water, but not with the new filter. Unit needs new filter housing.; ordrng 1 W10844267 (filter housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Williamsburg, VA 23185
Orbie
Job Details: 07/31/2023
"cx complaint loud noise during operation, verified complaint, replaced sump. tested unit working as designed"
We serviced a
MAYTAG DRYER
Model MED3000BW0
Near Washington, DC 20002
Samuel R.
Job Details: 07/31/2023
cleaned oput blower wheel and vent tube.was filled with lent.blower wheel was fine.tested unit and never got poor air flow light on.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 07/31/2023
replaced parts ordered and tested unit. ran dlms then auto test. unit checks. job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Washington, DC 20002
Samuel R.
Job Details: 07/31/2023
cx complaint unit is not dispensing water.inspected unit and found unit to not have filter.bypassed filter head and got water.installed filter and unit is working properly.cx will just need a new filter.uni checks out good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 07/31/2023
unit set to 37 n 0. took temp readings first of 1 in freezer 38 in fridge 17 through ice maker. wrong fan motor ordered. part number does not match units part. both parts sent not for unit. will order parts needed nd office will schedule.; ordrng 1 W10811365 (Control) and 1 W11106553 (UI Black) and 1 W10833801 (Ice Box Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Washington, DC 20002
Samuel R.
Job Details: 07/31/2023
cx complaint unit is not dispensing water.inspected unit and found door switch to have backed out of place.installed door switch back in place unit is now working properly
We serviced a
JENNAIR OVEN
Model JDRP648HL00
Near Annandale, VA 22003
Demonte S.
Job Details: 07/31/2023
"Inspected the unit. Found that the cx is saying that the Ovens are not heating because they can't select anything. Checked both User Interfaces. The left side is allowing you to select a cycle , but the right side will not do anything. Error codes are that are flashing are F2E2 = Open or shorted User Interface. Unit will need the User Interface & Appliance Manager Boards. ; ordrng 1 W11317945 (CNTRL-ELEC ( Appliance Manager)) and 1 W11328373 (CNTRL-ELEC ( power supply)) and 2 W11319204 (CNTRL-ELEC ( User Interface))s"
We serviced a
JENN-AIR OVEN
Model JMW2427IL03
Near Washington, DC 20012
Brian F.
Job Details: 07/31/2023
"Cx states sliding racks not staying in place when pulled out, oven self clean not working, still worried about sharp edges on doors. Sliding racks had no issues at time of visit, oven self clean started with no issues, smoothed over rough edges with file. Sent safety report email to safety. Noticed gasket on MW door beginning to split, ordering MW inner door, returning tech needs rivet gun.; ordrng 1 W10737653 (door/mw)"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Vienna, VA 22180
Simon
Job Details: 07/31/2023
CX complaints led lights wont turning on .inspected unit replaced led lights /VAN STOCK .tested lights .lights on .unit good to go.SZ
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Silver Spring, MD 20910
Sherwood
Job Details: 07/31/2023
"cx complaint shaking, arrived and after inspection determined suspension was bad on this unit. gave cx quote and installed part. after installed tested unit no more shaking. this repair is complete."
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Alexandria, VA 22304
Lloyd B.
Job Details: 07/31/2023
Cx complained the handle came off. Inspected the unit and found all the parts for the handle laying around the oven. Was able to reassemble the door and handle. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near West River, MD 20778
Davonte
Job Details: 07/31/2023
"cx complained dryer wasnt tumbling but heating, installed new drive belt. unit now working as should"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/31/2023
replaced oven broiler support. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mountville, PA 17554
Justin L.
Job Details: 07/31/2023
"Cx complaint error F8E4 and F9E1 and unit not cleaning dishes. Was able to access unit and clear codes. Found in accordance with Technical Service Pointer the bushings wore away causing unit to leak. Replaced heater with van stock and tested and found unit to no longer leak but motor not running only humming. Found that water had dripped onto motor shorting it out. Replaced outer door due to rust issues but upon removing plastic found deep scratches so reordering outer door and ordering sump assembly. Parts are in stock so setting return for Thur 8/3/23; ordrng 1 W11537778 (heater (JL VS)) and 1 W11416371 (outer door) and 1 W11416362 (sump assembly), used 1 W11537778 (heater (JL VS)) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Upper Marlboro, MD 20772
Leon
Job Details: 07/31/2023
cx complaint knob broken off of dryer and cannot turn on. confirmed complaint found broken rotary switch on knob. ordering rotary switch; ordrng 1 W11197418 (rotary encoder)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Olney, MD 20832
Julian H.
Job Details: 07/31/2023
replaced part tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Ephrata, PA 17522
Justin L.
Job Details: 07/31/2023
Was able to access unit and replace compressor and drier. Pulled unit into 30 in vacuum and charged with 68G R600. Unit began developing frost pattern. Unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model acr4303mms0
Near Richmond, VA 23225
Chris B.
Job Details: 07/31/2023
replaced 4 switches and replaced receptical tested unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Vienna, VA 22181
Jason A.
Job Details: 07/31/2023
"CX complaint FRIDGE warm temps. Icemaker stopped working & RC temps warm. Weak RC evap frost pattern & compressor runs hot with unit pulled out to expose side intake. Replaced compressor, condenser & RC evap. Install coupler & drier. Check for leaks & run vac. Filled with 4.50 OZ R134. Good working & equalise pressures. Good frost pattern & unit pulls 158 Wattes. > JJ"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hyattsville, MD 20785
Samuel R.
Job Details: 07/31/2023
cx complaint unit is not cooling.inspected unit and could confirm.found evap badly frozen over.unit is full of food and things that got spoiled.cx will defrost unit and clean unit out so we can make repair.will bring back pre id parts.called office to reschedule; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Newville, PA 17241
Andrew S.
Job Details: 07/31/2023
Cx complaint is that both rear burners are not working. Upon arrival I removed the rear cover and found that I have 120 volts from each side of the switches. I removed the cooktop and found that both burner elements have failed. I was able to replace both elements. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/31/2023
Was able to access unit and replace valve. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HB2
Near Winchester, VA 22602
Ezra M.
Job Details: 07/31/2023
"right rear burner not lighting, no spark. found wire harness not fully inserted in spark module. pushed in, verified secure, tested, all burners working properly"
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS02
Near Crozet, VA 22932
Eric F.
Job Details: 07/31/2023
"Installed parts, tested unit, broil function not restored. Cx does not wish to pursue further repair on unit."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS09
Near Catonsville, MD 21228
Robert L.
Job Details: 07/31/2023
"installed transformer, magnetron, capacitor and diode per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Culpeper, VA 22701
Danny R.
Job Details: 07/31/2023
unit will need water fitting and line they are leaking; ordrng 1 WPW10386778 (water line)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
John P.
Job Details: 07/31/2023
CX complaint unit working checked unit and found loose connection at shifter seated wire on a shifter tested working as design
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23452
Branden R.
Job Details: 07/31/2023
"came out to replace parts on unit , while disassembling , found hub screws 3 of the 6 stripped and unable to be removed from basket, Even tryed tap set and was unable to properly grab screw to allow it to be removed.Unit will need outter basket along with wash basket for repair. unable to remove gearcase from unit. Left ALL GEARCASE PARTS parts with Cx so they dont get lost while waiting for baskets on unit . showed cx what was happening and advised i will be ordering parts and sending them to address on ticket . cx agreed .Ordering suspension rods cause we have to remove the basket and tub togeather and i dont want to chance bending rods and not having new ones ordering all parts for proper repair . went ahead and replace control on unit; ordrng 1 W11219115 (outter tub) and 1 W10752719 (wash basket) and 1 W11130362 (suspension Rod Kit) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W11568797 (filter) and 1 WP8533928 (screw)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Madison, VA 22727
Danny R.
Job Details: 07/31/2023
unit under warenty through entilements . i foun d unit had a bad suspention rod i replced rod unti chedksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Simon
Job Details: 07/31/2023
"CX complaints DW no start.inspected unit and replaced console ,ui and control .tested unit and unit good to go.SZ"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Frederick, MD 21701
Justin S.
Job Details: 07/31/2023
replaced the pressure switch and the drain pump. cleaned the drain hose to the drain pump. ran the diagnostic and started a cycle. the unit is now draining good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 07/31/2023
"cx complaint unit leaking. checked unit, no faults present, ran test cycle twice, could not duplicate leak, advised cx to have drain vented, and if issue persist call back with job #"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/31/2023
"cx complaint no lights in fc, checked unit, come to find defective led in fc. quoted cx cx unsure for repair atm, stuck jumper in and seated led. advised ticket open for 30 days."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 07/31/2023
"Replaced tub ring, valve, gearcase and slider clutch. ran diag and ran recalibration .. Job complete"
We serviced a
KITCHENAID FREEZER
Model KFXS25RYWH2
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/31/2023
Cx complained of a slow water dispense. Installed new filter head and tested and there is now pressure. Job complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Winchester, VA 22602
Ezra M.
Job Details: 07/31/2023
"oven not shutting off. found broil relay sticking on until power removed, and getting an f2e1 error on console. ordering console and display, will use control on return. called safety, was given coverage for parts and labor; ordrng 1 W10913685 (panl-cntrl) and 1 W11128223 (display)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/31/2023
cx complaint of same issue when arriverd found the timer to deep enough through console to engage in knob to run.. tried again out of console and no issues.. i didnt have timer with me today.. wasnt in bin when arrived ordering timer and knob fotr return; ordrng 1 w11685947 (timer) and 1 W11328381 (large knob)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Ashburn, VA 20147
Christian C.
Job Details: 07/31/2023
Cx complaint unit door does not open all the way. Inspected unit found that kick plate is not installed correctly. Installed kickplate. Door now opens freely. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rapidan, VA 22733
Danny R.
Job Details: 07/31/2023
insyalled parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Fawn Grove, PA 17321
Drew B.
Job Details: 07/31/2023
cx complaint that unit is not making ice fast. checked temps foudn good temps and checked water valve fill in testing open tube and good psi in filling and harvested unit but its taking hours to make batch .. will need W11359448 and call to reschd; ordrng 1 W11359448 (icemaker)
We serviced a
WHIRLPOOL ICE MAKER
Model WSZ57L18DM06
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 07/31/2023
"Installed icemaker kit , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/31/2023
"Cx complaint is unit not cooling. Tested inspected and verified complaint. Replaced the compressor and drier from previous diagnosis,pressure tested for leaks, vacumed down, refilled with 56g of r600a and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBW00
Near Manassas, VA 20110
Richard B.
Job Details: 07/31/2023
"CX complant. DISPLAY NOT WORKING. pRIOR DIAgnosis found unit needs control kit . Installed ui and updated control board . Right and left doors sealing fine. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAW3
Near Centreville, VA 20121
Richard B.
Job Details: 07/31/2023
"CX complant. Unit sparks on its own . Inspected unit and could not replicate issue. Found lreft rear burner takes a while to ignite on occassion from poor spark. Ordering 2 igniters . Further work needed. Unable to scedule, can not look up parts , RB; ordrng 4 W10278150 (clip)s and 4 W10209656 (igniter)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 07/31/2023
"fc door not sealing on right side. found door not level, bottom offset to left. tried adjusting hinge, unable to resolve. ordering fc door hinge parts, also ordering silicone for small gap at top right where mullion is.; ordrng 1 WP99003172 (silicone l) and 1 W11293374 (hinge-door) and 1 W10876191 (cam-door) and 1 W11266052 (bracket)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near New Castle, DE 19720
Frederick R.
Job Details: 07/31/2023
Replaced all racks per prior diagnosis. Had CX test and they were all working and sliding properly. Unit is working as designed. Job is complete