We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Rockville, MD 20854
Roberto I.
Job Details: 10/16/2023
Replaced parts and ran a 350F bake cycle. The oven preheated in 12 minutes and worked as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bedford, VA 24523
Kyle A.
Job Details: 10/16/2023
Replaced harness and tested unit and unit is now as designed.
We serviced a
KITCHENAID OVEN
Model KEBS277DBL11
Near Potomac, MD 20854
Roberto I.
Job Details: 10/16/2023
"Replaced parts, unit good to go. Collected $220 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW07
Near Salem, VA 24153
Kyle A.
Job Details: 10/16/2023
Cx complaint of unit not working. Found units harness unplugged. Reseated harness and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Richmond, VA 23227
Chris B.
Job Details: 10/16/2023
cx comp unit will not make ice insp unit conf cx comp found when in test mode 120v to im heater unit will need ui and control called parts spc stated they are ordering parts and shipping parts to cx advised cx to call when parts arrive W11579559 ui and control W11224256; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Rocky Mount, VA 24151
Kyle A.
Job Details: 10/16/2023
"Units front clip no longer hans its mount and motors bearing are locked up. Ordering motor, mount,and blower.; ordrng 1 W10854425 (Front panel clip) and 1 279827 (Motor mount) and 1 WP694089 (Blower)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Richmond, VA 23235
Joseph D.
Job Details: 10/16/2023
replaced failed console in unit working properly cleared errors ran diagnostic and no other issues detected
We serviced a
WHIRLPOOL COOKTOP
Model RC8600XBQ2
Near Charlottesville, VA 22911
Danny R.
Job Details: 10/16/2023
unithas broken glass top .; ordrng 1 3190780 (cook top)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Richmond, VA 23229
Joseph D.
Job Details: 10/16/2023
Unit with too much suds inside it creating overflow condition. Either too many pods inserted or dishwashing liquid from sink made its way I to the dishwasher. Cleared out and working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, VA 22033
Richard B.
Job Details: 10/16/2023
"CX complant. Washer leaking. Prior diagnosis found unit needs updated tub ring. Installed tub ring , Tested unit. Working as designed. Job completed, RB"
We serviced a
JENN-AIR COOKTOP
Model CM200
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/16/2023
Unit with failed fan switch and faulty screen ordering both to repair unit; ordrng 1 74009254 (Fan switch) and 1 WPY706012 (Screen)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB01
Near New Freedom, PA 17349
Bernard M.
Job Details: 10/16/2023
Cx complaint unit isn't making ice. Rest unit and the valve began to make buzzing noise but no water was flowing. Accessed the valve and disconnected line from the house and found low pressure and flow. Instructed cx to contact licensed plumber to replace valve feeding water tube to unit. Once unit has good pressure unit should begin to make ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Dustin F.
Job Details: 10/16/2023
"CX complaint: smudging on her unitInspected unit, confirmed COmplaint. Used use and care guide and explained light to mild soft with microfiber is the best route to avoid smudges per use and care guide. CX instruct visit."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hanover, PA 17331
Drew B.
Job Details: 10/16/2023
cx complaint that unit is taking to long to dry i foudn the motor is lagging hard causing drum to not turn when half full of clothes will need new motor and wheel; ordrng 1 W11549461 (motor) and 1 WP697772 (wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Odenton, MD 21113
Shawn D.
Job Details: 10/16/2023
arrived cx said she had to unplug fridge said theres a electrical smell coming from it sometimes. i replaced the start and run device plugged fridge it to find the compressor does not run then overload will click condenser fan running good. smell is probably coming from compressor. unit needs compressor part is in stock so called inito office and and scheduled for next tuesday; ordrng 1 W11580057 (compressor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gardners, PA 17324
Drew B.
Job Details: 10/16/2023
cx complaint that unit is taking long time to dry i found 2 things the element cycling way to long off and also the door seal is half torn and needs replaced letting heat escape.. call to reschd; ordrng 1 WP3387134 (cycling thermastat) and 1 W10861521 (door seal) and 1 WP279368 (high temp adhesive)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X24DS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/16/2023
Replace fan no other issues detected unit now cooling properly
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Drew B.
Job Details: 10/16/2023
replaed all parts and tested all fucntions work and operate checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/16/2023
customer complaint no cooling action confirm complaint found power to freezer fan yet freezer fan will not run must replace freezer fan to enable cooling of unit; ordrng 1 W11578030 (Fan motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/16/2023
"i was able to access unit and replace the gearcase, slider, clutch, stator, rotor, and agitator as per previous visit. tested unit and found unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23221
Chris B.
Job Details: 10/16/2023
cx comp unit has brash bushing on heater and got mailer satting needs to be replaced insp unit conf cx comp ordering updated heater elm W11537778; ordrng 1 W11537778 (heater elm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Keswick, VA 22947
Danny R.
Job Details: 10/16/2023
unit has ui not comming with main control will need control and ui; ordrng 1 W11672039 (control) and 1 W11632709 (ui control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bethesda, MD 20817
Brian F.
Job Details: 10/16/2023
"Cx states unit making loud noise during spin, clothes still soaked at end of cycle. Entered diagnostic mode, found saved F6E3, looked under unit, found screw that mounts stator to gearcase shaft came out. Applied new threadlocker to screw and reinstalled, ran auto test, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlottesville, VA 22902
Danny R.
Job Details: 10/16/2023
issue is intermittion repleced soap dispencer but will get control and wash arm cant tell if soap dispencer or wqsh arm not sending water; ordrng 1 W11506011 (control) and 1 W11662109 (manifold) and 1 W11627525 (arm spray arm)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Potomac, MD 20854
Brian F.
Job Details: 10/16/2023
"Cx states washer unable to select cycle, tested and confirmed. Entered diagnostic mode, no saved errors, ran encoder test, encoder not registering, checked ribbon connections on console, all firmly connected. Ordering console.; ordrng 1 W11478526 (console)"
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS0
Near Charlottesville, VA 22903
Danny R.
Job Details: 10/16/2023
installed parts checksok
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Bethesda, MD 20816
Brian F.
Job Details: 10/16/2023
"Cx states unit not heating consistently. Ran cycle with a glass of water, cycle starts, turntable not working, cooling fan not working, but unit is heating. Entered diagnostic mode, found multiple saved f1e5 (inverter error), found door switch not working, MW light not coming on when door is open, sabbath mode is off. Ordering interlock assembly.; ordrng 1 W11033422 (interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, VA 22153
Demonte S.
Job Details: 10/16/2023
Installed the Coupler & Drier. Filled the unit with 140 Psi of Nitrogen. I let the nitrogen sit for 20 mins. No change in pressure.Pulled a Vacuum on the unit. Filled the unit with 4.50 Oz's. Pressure are 120 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ( any questions please check Sd Pictures. ) ; used 1 W11506635 (COUPLER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
Shane B.
Job Details: 10/16/2023
installed door and restored power. unit is working as designed. gasket is sealing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Stafford, VA 22554
Tanner B.
Job Details: 10/16/2023
"Units bulb blew and tripped breaker , buld stuck in recepticle .. removed pieve of bulb and ran unit, unit heating and completing a cycle. needs holder , bulbs and control; ordrng 2 8206232A (bulb)s and 1 W10210871 (holder) and 1 W11552018 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bethesda, MD 20816
Brian F.
Job Details: 10/16/2023
"Cx states ice buildup behind deli drawer, ice maker leaking. Inspected and confirmed ice/frost building on RC evap cover. Entered diagnostic mode, all thermistors and fans good, no IM error codes. Found RC evap drain pan bowed slightly. Ordering drain pan kit, ice box adapter, and UI.; ordrng 1 W11457241 (drain pan) and 1 W10648043 (adapter) and 1 W10878993 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20723
Shawn D.
Job Details: 10/16/2023
cx complaint second unit first one was replaced due to bad comprssor happened with in two days second fridge only worked for lesss than a week now fridge temps are off and no ice being made. inspected unit and fridge side is 55 no flow through damper door freezer is 25. i found the evaporator is full frozen over bad. i removed evap cover and tested defrost sensor was 38k in thick ice all sensor passed in diag and heater also works in diag so called techline spoke to adrian and he said to follow the old service pointer for evap clip and to put a zip tie aruond thermister even though ointer says to rpelace clip if broken and mine is not broken. i cleared rest of ice and zip tied sensor per techline. told cx to call whrilpool first if unit dtops working again. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Richmond, VA 23234
John P.
Job Details: 10/16/2023
"CX complaint unit not working checked unit found error code f8e1, replaced valve tested working as designed.; ordrng 1 W11165546 (Valve JP/VS), used 1 W11165546 (VALVE JP/VS) from stock"
We serviced a
AMANA WASHER
Model WTW4855HW3
Near Maryland City, MD 20724
Shawn D.
Job Details: 10/16/2023
"cx had a different unit changed model and serial unit is in warrenty. cx complaint unit is not filling with enough water. i inspected washer then checked for errors and had none, service cycle completed fine. i started a bulkly cycle on deep wash and water got over half way full. i told cx other cycles will bring in less waater and nomal cycle does not work on deep water. i also infomred cx other washer she had always filled with alot of water this one does not wokr the same building told her this one was nicer. i calibrated control and told cx to try unit out its deff working. unit is good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near ,
Frederick R.
Job Details: 10/16/2023
CX complaint new fridge door uneven and making noise. Inspected unit and found noise was comming from the fridge not being leveled properly. Leveled unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Chambersburg, PA 17202
Drew B.
Job Details: 10/16/2023
cx complaint that all all burners are very high still on low.. i was able to adjust the lowest setting lower ad cx is happy with height and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20001
Sherwood
Job Details: 10/16/2023
"cx complaint not cooling. arrived and found rc 60 degrees and fc 50. cx stated he already had another company out and chargeed system with refrigerent. no frost pattern on evap. compressor is running. all fans are working good as well. special project called office parts,labor , & service call covered ordering sealed system components.; ordrng 1 W11109499 (filter drier) and 1 W11592009 (comp) and 1 W11035643 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lancaster, PA 17601
Justin L.
Job Details: 10/16/2023
Cx complaint unit not operating properly. Was able to access unit and found it filled and pumped but didnt drain. Cleared water and removed drain pump to find impeller missing. Quoted cx for repair and collected for service call only at this time. cx will call in if they want to repair. Instructed not to use since it wont drain. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Washington, DC 20001
Sherwood
Job Details: 10/16/2023
cx complaint no cooling. arrived found compressor clicking. checked amprage and amps go high when comp clicks on then comp cuts off and amps are 0. called MR advised compressor and filter drier.; ordrng 1 W11580057 (comp) and 1 W11109499 (filter drier)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Bristow, VA 20136
Jason A.
Job Details: 10/16/2023
CX complaint FRIDGE both FC & RC temps warm. Install UV dryer coupler & replaced compressor. Check fofr leaks with soapy water. Run vac & filled with 5>00 OZ R134a. Unit has good running & equalise pressures & FC temps are dropping > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesterfield, VA 23832
John P.
Job Details: 10/16/2023
"CX complaint unit making noise and leaking water. checked unit found noise coming from slider hitting rotor in one direction of agitation, advised noise is normal found leak coming from fabric softener found dispenser not draining into tub ring cleared obstruction from drain hole in fabric softener dispenser tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Chester, VA 23831
John P.
Job Details: 10/16/2023
"Installed evaporator and compressor vacuumed charge tested working as designed; ordrng 2 W11401413 (Coupler JP/vs)s and 2 W11504450 (Coupler JP/VS)s, used 2 W11401413 (Coupler JP/vs), and 2 W11504450 (COUPLER JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Rockville, MD 20852
Israel R.
Job Details: 10/16/2023
cx complained wasnt able to get water filter out .noticed the frame was bent remounted filter housing filter slides in and out freely also cx complained frost around door noticed gasket wassnt sealing correctly fluffed the gasket with heat back to sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM03
Near Georgetown, DE 19947
Michael E.
Job Details: 10/16/2023
"CX complaint: frost in FC, IB stuck and UI digits are fading. Tested and verified complaint. Quoted CX price to replace the dispenser UI W10861900 and saved quote. Heated and reshaped FC door gasket and it is now sealing well. Pulled out IB, emptied it and cleaned it out. IB was hung up from ice clump. Tested unit and it is ow working proeprly. CX paid 139.00 for service but did not approve UI replacement. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesterfield, VA 23838
John P.
Job Details: 10/16/2023
"CX complaint unit not working checked unit found bad capacitor replaced capacitor calibrated tested working as designed ; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG DRYER
Model Medc200xw1
Near Newport News, VA 23607
Justin W.
Job Details: 10/16/2023
cx complaint snapped heard then unit not functioning. checked unit to find nut in tub. nut caused tub to seize quickly and pop the tensioner pulley. called tradescare and was rudely directed to extended warranty company. who then directed me back to whirlpool. cx has epp through maytag. unable to get through to get authorization for cx epp. cx to contact and get reimbursed through epp/maytag. cx pif unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Powhatan, VA 23139
Joseph D.
Job Details: 10/16/2023
Replace LED board and all LEDs working properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details: 10/16/2023
cx complaint rc ice maker not working. checked unit to find temps at 39rc and 3 fc. found test 56 showed e5. test 57 completed harvest. test 45 filled maker. ordering ice maker to complete repair cleared error code by cycling power. ordering rc ice maker to complete repair. breaker to cycle power is 9b.; ordrng 1 W11658802 (ice maker)
We serviced a
JENNAIR COOKTOP
Model CCR467B
Near North Potomac, MD 20878
Roberto I.
Job Details: 10/16/2023
"CX complaint Rf element not working.Confirmed complaint, removed glasstop, found wire connector disconnected from RF element. The connector was loose and old, and I was unable to make it tighter. Replaced connector with a generic one that fitted perfectly. Unit tested ok, collected $139"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Hampton, VA 23661
Justin W.
Job Details: 10/16/2023
cx complaint unit stops half way when using high heat and screen continues to count down. checked unit to find error code f2e1. unable to replicate issue. noticed unit was not leveled properly. leveled unit and advised cx to video issue when it happens. then to call us back out. cx agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Powhatan, VA 23139
Joseph D.
Job Details: 10/16/2023
found unit without any display on console we see the connection for console and unit powering up properly no other issues detected running properly
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chambersburg, PA 17201
Drew B.
Job Details: 10/16/2023
replaced control tested and recalibrated al functions are operstional today
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Forest Hill, MD 21050
Neil H.
Job Details: 10/16/2023
replaced the control and panel recalb unit and working properly found this time that the outlet is a gfi and that could possibly be causing the issue with board and washer
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Charlottesville, VA 22903
Danny R.
Job Details: 10/16/2023
i found loose coenction on relay to oven bake elelemnt reseated this coenction it would lose power when heated now its on and heating right cx will also calibrate unit per wp instaructions
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Manassas, VA 20111
Jason A.
Job Details: 10/16/2023
CX complaint WASHER no tones. Replace fascia & un-plug / plug in cycyle to configure. Test tones in diagnostics. Timed dry & unit chimes end of cycle. CX tested unit > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Stafford, VA 22556
Robert W.
Job Details: 10/16/2023
Replaced auger bracket and yoke unit is working properly.
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bethesda, MD 20816
Brian F.
Job Details: 10/16/2023
"Cx states unit making thin ice, inspected and confirmed. Installed recirculation pump, entered diagnostic mode, pump and water level sensor working, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Montclair, VA 22025
Robert W.
Job Details: 10/16/2023
"Cx Complaint is the unit isnt dispensing ice. Inspected unit and found the Auger motor isnt spinnging its getting power but not working. Ordering Auger,yoke,bracket; ordrng 1 W11671282 (Auger) and 1 WPW10169511 (Yoke) and 1 W11307588"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gaithersburg, MD 20877
Julian H.
Job Details: 10/16/2023
CX complaint about unit freezing items on Rc had to decrease temp to items not to freeze left it on 2 rectangles checked temp with thermocouple & going to 34* checked thermistor to ice & reading 8.54ko to high need diffuser that has thermistor in it; ordrng 1 W11645127 (diffuser)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodbridge, VA 22191
Robert W.
Job Details: 10/16/2023
"CX Complaint is the unit is making noise during spin. Inspected unit and found no error codes, Pulled unit and found the rotor screw came out of gearcase causing rotor to make noise gearcase shaft has alot of play in in. Ordering gearcase and slide.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"
We serviced a
MAYTAG WASHER
Model WTW8127LC1
Near Newark, DE 19711
Taylor F.
Job Details: 10/16/2023
Cx complaint is unit not washing properly. Tested inspected and could not veridfy compalint. Found the load and go turned off on arrival but cx is using the laod and go. Also found other issues with the settings of the unit. Unit is not working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Clinton, MD 20735
Shane B.
Job Details: 10/16/2023
cx complaint is the oven not heating. surface burners work fine. i checked for codes and found none saved. started a bake cycle but ignitor does not glow at all. replaced ignitor with preIDed part and tested again. unit is now working as designe.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Falls Church, VA 22042
Demonte S.
Job Details: 10/16/2023
Installed Main Control Board & User Interface. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Prince Frederick, MD 20678
David J.
Job Details: 10/16/2023
"Customer complaint freezer compartment light is not coming on inspected unit and found when door is open. There is no light present refrigerator section light is working properly found lightbulb has small black spot ordering lightbulb for return visit and also a couple extra parts just in case that way next visit, the job is complete. Will return when parts arrive. ; ordrng 1 W11661565 (Light socket) and 1 W11518235 (Light bulb) and 1 W11123941 (Door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fallston, MD 21047
Neil H.
Job Details: 10/16/2023
cx complaint the i/m not working and leaking f3 was present but went away new i/m needed and i/m fan; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Shippensburg, PA 17257
Andrew S.
Job Details: 10/16/2023
Cx complaint is that the unit is smoking when the bake is activated. Upon arrival I found that the unit is not hooked up. I was able to remove the rear cover and access the harness. I found not evidence of shorted wires or thermal event. I accessed the bake element and tested it and found that it is reading 23.4 Ohms. I also tested the broil element. It was reading 16.4 Ohms. I called TL and informed them of my findings and sent a video of the issue occuring. They recommended calling Safety because we are unable to locate the cause of the smoke. I called safety and they are replacing the unit. I informed the cx to contact safety for the next steps. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Chesapeake, VA 23322
Zachery R.
Job Details: 10/16/2023
"replaced heater, tested, advised cx to dump first couple batches of ice."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/16/2023
"cx complaint unit not locking , checked unit and found strike not properly seated on lid not allowing properly contact with lid lock . unable to get strike to install properly . ordering new strike and lid lock for repair to unit .; ordrng 1 W11457841 (strike) and 1 W11394572 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Potomac, MD 20878
Roberto I.
Job Details: 10/16/2023
"Cx complaint unit too cold.Found 45F in the Fc and 51F in the Rc. No frost pattern, fans running. Found compressor dragging 0.5A and sometimes locking up and dragging 8A until the overload trips. Called JH, I was advised to order, compressor, condenser, and lock rings for the evap. Ordering compressor W11580057, drier W11109499, condenser W11632924, access valve W11506635, coupler W11504449, and coupler W11506619. **SEALED SYSTEM TECH** and **3 COUNTS**.; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11632924 (condenser) and 1 W11506635 (access valve) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Catonsville, MD 21228
Robert L.
Job Details: 10/16/2023
"cx complaint handle trim of drawers has seperated and fallen off(see pic), found gray edge covers of drawer were very loose and seperated , thye are not listed as seperate part they come with drawer, explained not a covered issue since doesnt affect operation, refered cx back to customer care and her contract for possible resolutions"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Annapolis, MD 21401
Davonte
Job Details: 10/16/2023
"cx complained unit was unbalanced and making loud noises. confirmed cx complaint after running a drain/spin cycle. adjusted foot pegs on unit, but unit continued to make loud noises. during spoin cycle you can hear basket hitting the sides of the unit. unit will need new suspension.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Enola, PA 17025
Fred G.
Job Details: 10/16/2023
cx complaint was heating soup on rack and found unit to spark. inspected unit and found sparking marks on insulators and back inner wall of MW. I found when running unit with rack in I was unable to get unit to spark. called TL and safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 10/16/2023
Cx complaint unit is leaking from water valve ordering new ice maker kit with valve; ordrng 1 4396418 (ice maker asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Laurel, MD 20724
Shawn D.
Job Details: 10/16/2023
cx complaint freezer was icing up on left side. inspected unit and its not to bad today. cx showed me pic of ice builing on left sdie like door isnt closing all the way. i tested freezer door and it is giving me issues closing all the way sometiumes on left side. i lowered feet to raise unit up and it helping the door close better. ordering freezer tracks for return; ordrng 2 WP13055901 (freezer slides)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Annandale, VA 22003
Demonte S.
Job Details: 10/16/2023
Removed all Ice from the Refrigerator Evaporator. Installed Evaporator Fan Motor & Main Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( any questions please check Sd Pictures.)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Woodbridge, VA 22191
Robert W.
Job Details: 10/16/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found the compressor is locked up start device is working the compressor is pulling 30amps. unit needs compressor, drier couplers"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Yorktown, VA 23693
Justin W.
Job Details: 10/16/2023
cx complaint moisture forming on fc gasket. checked unit to find gasket installed behind fc gasket to prevent water from forming. calling techline when they open;
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 10/16/2023
Cx complaint is that the unit does not always drain out at the end of cycles. Upon arrival I found and F0E9. I then found that the cx was running a heavy duty load when the issue occured. I ran the diag cycle and the unit completed it. I then started a drain and spin cycle and found that the unit is spinning smoothly. I found that the unit is functioning as intended. I explained how the unit works and proper loading procedures. Job complete.
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, MD 20878
Roberto I.
Job Details: 10/16/2023
"Cx complaint RF burner not working.Found RF valve stem stuck not turnng. Other valves working ok. Removed and reinstalled all the burner screws, just to make sure they were not stuck. Ordering manifold assy W10575616. Cx paid in full ($479.75).; ordrng 1 W10575616 (manifold assy)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Washington, DC 20016
Sherwood
Job Details: 10/16/2023
cx complaint no power. arrived and found cx outlet is bad. used extension cord plugged unit in a differnet outlet and it power right up. cx will need new outlet.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23225
Chris B.
Job Details: 10/16/2023
cx comp unit will not go threw cycle insp unit found f8e4 found float switch error found float switch wire no fully seated in float switch seated wire did not find any sighns of water leaking from unit cleared codes tested unit no errors found unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Sinking Spring, PA 19608
Cody H.
Job Details: 10/16/2023
"CX complains unit was running cycle and began making loud noises. CX is within manufacture warranty. Unit is unplugged on arrival. Plugged unit in and unit shows f6e3-communication error. Inspected under unit and found rotor bolt had come loose and rotor was grinding on slider. unit will need slider and rotor for repair. ordering user interface as well due to communication error, and ordering gearcase in case unit rotor bolt comes loose again due to stretched threads in gearcase shaft. CX EMAIL CONFIRMED, CX CELL ADDED. please use cx cell as main phone.; ordrng 1 W10734521 (slider) and 1 W11478525 (user interface) and 1 W11449841 (gearcase) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 10/16/2023
"cx complaint unit making humming noise nonstop that stops when you push on door and starts again when you let go. inspected unit and verified complaint. found noise coming from condensor vibrating against base rails. added foam sleeve under condensor and noise stopped. when i pulled unit out, noticed left side of unit wet. insulation in wall in cutout also wet. noticed copped waterline kinked and dripping, pics saved. advised cx to replace water supply line but doesnt seem like thats why left side got wet. seems like roof or skylight may be leaking. cx will have someone come out to find source of 2nd leak. tested unit. unit is now working properly; ordrng 1 W11661094 (foam sleeve AD v/s), used 1 W11661094 (SLEEVE AD v/s) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 10/16/2023
"Unit needs new rc door , door warped .; ordrng 1 LW10648575 (rc door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Georgetown, DE 19947
Michael E.
Job Details: 10/16/2023
"CX complaint: no cool. Tested and verified complaint. Compressor not coming on. Replaced start device and tested. At first compressor did not come on.. I shook compressor and plugged it in again and it came on properly. Went to 11 amps, then dropped to 1 amp and slowly dropped to 0.76 after that. Unit is now working properly. I asked CX to monitor over next couple weeks just in case compressor siezes but at present, looks like its running well. Job is complete.; ordrng 1 WPW10350564 (capacitor van stock) and 1 W11524472 (start device van stock), used 1 W11524472 (START DEVICE van stock), and 1 WPW10350564 (CAPACITOR van stock) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Ashburn, VA 20147
Simon
Job Details: 10/16/2023
aaaacxa complaints DW door not closing .Inspected unit DW door latch closing properly.unit leveled and works as designed.SZ
We serviced a
KITCHENAID COOKTOP
Model KECD866RSS05
Near Parkton, MD 21120
Brian R.
Job Details: 10/16/2023
cx complaint is at times the burners wont work. says they wont heat on high and turn red or some of thecoils wont work and not all settings work but at times they do. tested and checked over unit. elements do work and was able to get all to work. she said it comes and goes. advised we will order the switches and replace as power is good to unit and at unit. as soon as parts are in office will schedule.; ordrng 2 WP3191049 (LR n RF Switch)s and 1 WP8286070 (LF Switch) and 1 WP4456027 (RR Switch)
We serviced a
KITCHENAID WASHER
Model KDFE104KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/16/2023
customer stated that the units door was leaking from the left side. verified issue and fnd door gasket faulty... need part...; ordrng 1 w11483553 (door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake, VA 23320
Zachery R.
Job Details: 10/16/2023
"cx complaint no ice, checked unit, tested icemaker, icemaker is good, temps are good, unit working as designed. advised cx to monitor unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Waterford, VA 20197
Ricky E.
Job Details: 10/16/2023
customer stated that the unit was still dribbling from the water dispenser.. unit will need the inleat assy; ordrng 1 WP2188786 (valve-inlt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Odenton, MD 21113
Shawn D.
Job Details: 10/16/2023
replaced rear control then ui plugged fridge and programed to 28 saved code then reset power and compressor and fans kicked on and unit started cooling ui works good. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/16/2023
Installed new part. All check ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2756DEW
Near Purcellville, VA 20132
Ricky E.
Job Details: 10/16/2023
customer stated that the unit was clicking and buzzing and not cooling. verified issue and fnd a seized compressor; ordrng 1 W10309995 (compressor) and 1 12002783 (overload) and 1 WPW10143759 (dryer) and 2 2callcount (2 call count)s
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Midlothian, VA 23112
Joseph D.
Job Details: 10/16/2023
Replace LED driver in unit now illuminating properly no other issues detected working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/16/2023
Customers complaint is not heating. Found loose connection on heater. Reinstalled and all check ok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 10/16/2023
"customer stated that the unit wasnt filling or draining and the unit was making a noise. verified issues and fnd unit will need the control, motor, clutch, belt and valve...; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 w11603811 (control) and 1 W11210463 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Marriottsville, MD 21104
Robert L.
Job Details: 10/16/2023
"cx complaint temps high in Rc, found temps 58 top, 44 mid, 38 behidn deli, found evap frozen over, test 57 evap fan not runnning, thermistor saticfied due to ice build up, ordering updated RC evap cover , collected $550.71 discover, cx paid in full , 2 count for defrost (proper labor charged); ordrng 1 W11395558 (Rc evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 10/16/2023
Customers complaint is not making ice. Found ice maker harness not secured and cliped. Reinstalled and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charles Town, WV 25414
Ricky E.
Job Details: 10/16/2023
"customer stated that the unit was freezing in the ff section. verified issue and fnd ice maker shoot gasket out of place.. reinstalled gasket, unit cks ok.."
We serviced a
JENNAIR MICROWAVE
Model JMV8208BAS
Near Rockville, MD 20850
Roberto I.
Job Details: 10/16/2023
"CX complaint loud noise, smell and no heat.Tested unit, confirmed complaint, unit has HV components faillure, and needs mag WPW10126786, cap 8206562, and diode DE91-70063D. Diode NLA. Collected $139 with check; ordrng 1 8206562 (capacitor) and 1 WPW10126786 (magnetron) and 1 DE91-70063D (diode)"