We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Waldorf, MD 20601
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is not running. I inspected the unit and confirmed the complaint. I found a f8e4 & f10e2 error code. I ran a service cycle and all components passed. I checked the float switch and there was water in it. I emptied the water and tested the unit for the cx. I found no signs of leaks. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Clinton, MD 20735
Shawn D.
Job Details: 06/14/2022
cx complaint unit wont start said it wont sense and motor wont turn or heat said it just beeps. inspected unit then checked for errors and had f2e1 f4e4 so cleared them and unit went through diagnostic test just fine. started a normal cycle it started and sensed fine and is heating so checked vent flow and seems ok. i started unit about 15 times and worked everytime. not sure what happened but unit is working fine today. unit is good
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/14/2022
"cx compalint the unit is making a lot of noise during the cycle. checked the unit and foudn oil leaking form the gearcase. this means the unit needs a new gearcase, slider, rotor, etc. ordering all parts needed to resolve the issue. will return once the parts come in.; ordrng 1 W11161960 (agitator) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/14/2022
"Cx complained the unit leaked. Inspected the unit and found when dispensing water, there is a leak in the back. The water line is cut from sitting under the condenser fan housing. Cut the bad part out and connected the 2 lines with a connector and tested and it no longer leaks. Job complete; ordrng 1 wp2300868 (connector), used 1 wp2300868 (connector) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
CX complaint about unit giving a fault found error F3E1 pressure sensor fault erased error ran a test cycle went all the way to spin but it was stuck on drain failure with press sensor 2 TECHS STACK UNIT CX; ordrng 1 WPW10448876 (switch-wl) and 1 2TECHS (STACK UNIT)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/14/2022
"unit is in warranty. cx complaint unit not powering on, found issue in outlet, if i wiggle the plug the unit powers on and wiggle the other way it goes off. did the same thing with my outlet tester and saw the neutral dropping out as its wiggled. unit tests good when ran to another outlet. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Manassas, VA 20112
Robert W.
Job Details: 06/14/2022
"CX Complaint is the unit will not start up. Inspected unit and found error code for door switch, Tested unit and unit would start up pulled door panel and ohm out switch and found switch faulty. Ordering Door switch; ordrng 1 WPW10653840 (Door switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 06/14/2022
"WP initaiated service call. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . UNit test good. '"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/14/2022
"Cs unit doesnt want to spin, i found it does spin and agitates fills and drains, test cycle passed . stored error codes of F2E1, UI stuck button. Unit is having a UI problem, Quoted customer for UI but denied repairs. Advised customer she has 30days if she changes her mind."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Richmond, VA 23225
Chris B.
Job Details: 06/14/2022
cx complaint unit is louder than usual inspected unit confirmed cx complaint found obstruction in screen filter and in wash arms cleared screen and wash arms tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Westminster, MD 21158
Drew B.
Job Details: 06/14/2022
cx complaint that unit is not washing or doing anything i found the error code f4e3 and unit drains fills and doesnt spray will need new pump W11025157 and instock schd for thursday the 16th; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lexington Park, MD 20653
Shane B.
Job Details: 06/14/2022
installed ice make and tested it. it cycles but does not fill. i can hear valve running. water line is clogged. i can not get it to clear. unit needs ne waterline. scheduled with office for 6/167733878911; ordrng 1 W11415785 (water line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22203
David J.
Job Details: 06/14/2022
Cx complaint screw fell off door. Inspected unit and found screw that hold bottom door gasket on fell off. Re installed screw and made sure everything else was tight. Asked Cx if there were any more issues and she said everything is perfect. Not sure why we came back out with a hinge and panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details: 06/14/2022
"wrong part ordered..; ordrng 1 W11566892 (Assembly, Evaporator Fan Wire (includes Bi-metal Defrost))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Baltimore, MD 21218
Milton J.
Job Details: 06/14/2022
"Complaint unit not cooling. Inspected and found both compartments to be room temp with no frost on the evap. Pulled a amp draw from the compressor and was 29/30amps. Unit showing signs of a low charge. **SS Repair Needed!** Ordering new Compressor, Evap, Lokring Kit, Drier and Coupler. -MJrob; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 123456789 (Lokring Kit) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Claymont, DE 19703
Taylor F.
Job Details: 06/14/2022
"Cx complaint is ice cubes getting stuck in the chute and keeping the damper open. Tested inspoected and could not verify complaint. Found the unit working as designed. Explained to the cx that it is normal to sometimes have a cube get lodged in the chute, especially when switching back and forth from cubed to crushed ice. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/14/2022
7733883341called tech line explained the repeated attempts clearing the drain but fresh food drain collapsed and the debis from insulation inside also un non repairable cx needs to reach out to aig for replacement options.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Shrewsbury, PA 17361
Sal R.
Job Details: 06/14/2022
"CX complaint is that the he pulled the unit out and mistakingly punchered the water line to the filter housing. I am ordering 1 water line (8201597). Part is avalible, at Tribs. i have set a retutn date for 6/17; ordrng 1 8201597 (filter head water line 3@ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/14/2022
"CX Complaint is the unit has low water flow at dispenser. Inspected unit and found unit isnt getting enough water pressure to unit found a shark bite with a thin copper line feeding water to unit, Ohm out valve and vale is good pulled filter and pressure didnt change checked resvoir and its good not frozen. advise cx to have a plumber come and correct supply to unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near White Plains, MD 20695
Robert A.
Job Details: 06/14/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Brandywine, MD 20613
Shawn D.
Job Details: 06/14/2022
cx complaint right hand door not closing how it used to after repair. inspected unit and found right hand door closer popped out. fixed closer and now door works good. unit is good
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW1
Near ,
Keith H.
Job Details: 06/14/2022
cx complaint is unit not heating inspected unti and found open thermal cut off i replaced it tested it unti is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Red Lion, PA 17356
Sal R.
Job Details: 06/14/2022
"Per the previouse tech, i was able to access and replace the control. I then recalibrated the control and unit test good. I informed CX to allow a min of 24hr's before the unit returns to the reccomended temps. CX is paid in full on previouse visit."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/14/2022
unit had a leak few weeks ago bray and scarf came out and replaced heater (gold fitting) installed new heater with the silver coloring with the exposy tested unit checked for leakds and also checked connectors to make sure they was secure no faults during testing
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced the control from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Edgewater, MD 21037
Alexander D.
Job Details: 06/14/2022
"cx complaint looks like a piece of plastic fell off lower spray arm and unit not cleaning dishes well. also upper rack rusting. inspected unit and verified complaint. took lower spray arm off and can see theres no plastic broken off or missing, must have been an illusion but noticed the spray arms are clogged up with food debris. bottle wash asm is also clogged but cx doesnt want to replace that at this time since she never uses it. ran diagnostics had f6e1 low water stored but in test cycle water covered element. test cycle ran good. unit will need spray arms and upper rack replaced, rack covered by entitlements. quoted 401.43, paid in full with c/c. replaced lower spray arm and ordering upper spray arm and upper rack. scheduled return visit for 6/20; ordrng 1 WPW10448645 (upper spray arm) and 1 W10728863 (upper rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Westminster, MD 21158
Drew B.
Job Details: 06/14/2022
cx couldnt find recipt and is contacting wp for auth since they think its just around a year maybe under but need pop and told them to call for an auth for repair. of parts or both. etc.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Leesburg, VA 20176
Richard B.
Job Details: 06/14/2022
"CX got notified about a possibal issue. Inspected unit and found element needs replacing due to posssibal faulty grommetts. Replaced heater and tested unit. Working as designed. Good spray pressure , Good drain. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEMMWB
Near Boonsboro, MD 21713
Danny R.
Job Details: 06/14/2022
un it has a failed compressor cx will reppace unit its over 10 years old .
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near York, PA 17403
Sal R.
Job Details: 06/14/2022
"CX complai t is that the tuni is not heating . I found that the mag and diode has failed. Iam ordering 1 mag and diode fuse (W11391712) / (W11256462). Once the parts are avalible, please have osmoene form the office call to set a return date.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Palmyra, PA 17078
Justin L.
Job Details: 06/14/2022
cx complaint fresh food side not cooling properly. was able to access unit and found ice build up on evap cover. removed evap cover and checked resistance at the element and found 88 Ohms and ohmed out the thermistor at 13.9KOhms. Cleared the ice using steamer and ordering parts for repair and setting return for Thursday 6/16/22; ordrng 1 WPW10384183 (thermistor) and 1 W11546681 (harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Christian C.
Job Details: 06/14/2022
Cx complaint unit does not aggitate. Inspected unit found F7E5 shifter fault. Ran through automatic service cycle. No issues. Checked errors again nothing. Checked aggitate and spin in manual mode no issues. Checked shifter at J2-1 and J2-2 reading 2.5k ohms. Basket spins freely. No obstructions underneath unit. Calibrated unit. Cx paid for service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 06/14/2022
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Jason A.
Job Details: 06/14/2022
CX complaint DW leak & console defective. Found unit stored in garage & outer panel is rusting. Installed console. CX will install unit in kitchen for testing before return > JJ; ordrng 1 W11461694 (Outer panel SS)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/14/2022
replaced harness and turned unit back on. water came in and all pumps came on advised cx to let unit run the next 24 hours and see how it does and call back if needed. job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Nottingham, MD 21236
Milton J.
Job Details: 06/14/2022
"CX complaint unit intermittenly making noise. Noise not present when arrived. Put into service mode and tested all fans, damper and compressor and not not present. Checked evap covers and no icing on. Did however find a chunk of ice at the left FC door slide and frosting on the right FC door sliding leading to believe the door is sticking open at times and allowing frost to build up around the FC evap fan and while closed firmly, like at the moment, it goes away. Wife had then said when I asked there was some frost build up on the food in the FC. Talked to CX about recording noise the next time it is present and taking notice to if it is happening when RC or FC fans are running or if stops when they stop. Ordering RH RC Slide and LH FC Slide. -MJrob; ordrng 1 W10795844 (LH Slide) and 1 W10795848 (RH Slide)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Washington, DC 20002
Samuel R.
Job Details: 06/14/2022
"replaced all lights and the freezeer and two top lights still didnt co,me on.unit will need led board W11368839 6 tribles; ordrng 1 W11368839 (led power supply)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Eldersburg, MD 21784
Drew B.
Job Details: 06/14/2022
cx complaint that unit is making noise and not advancingthrough cycle and found when testing that unit is having issues shifting from agitation and making a crackling sound will need the following parts schd for thursday; ordrng 1 W10721967 (pulley 100@trb) and 1 W11481722 (shifter 8@trb) and 1 W11395618 (cap 24@Trn)
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Alexandria, VA 22309
Lloyd B.
Job Details: 06/14/2022
Cx complained the unit leaked in the rc. Inspected the unit and found the drain line was clogged. Removed the ice and debris and made sure water could flow. Job complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details: 06/14/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit during testing found that the gearcase is making noise due to an internal failure. will need gearcase and slider with a 2 call count to replace once approved office will need to set return; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/14/2022
CX Complaint is the RF burner not working. Inspected unit and found the RF ignitor not sparking properly which is keeping the RF burner from igniting. Ordering Ignitor and burner head; ordrng 1 WPW10256028 (RF burner head) and 1 W11447374 (RF ignitor)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV02
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 06/14/2022
ajusted door gasket wasnt sealing and leaking air now they unit checks ok no air leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/14/2022
Cx complained the unit did not cool. Installed new fan motor and the fan now runs and cools. Job complete
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx complaint is that qfter the last repair the top oven has been taking 2 hours to preheat. Upon arrival I attempted to preheat the oven and found that after about 20 mins the temp had not gone above 140 per my thermocoupler. I also found that the broil element was not heating up during the preheat cycle. I removed the top cover and found that the P3-1 connector was not secured on both pins. I was only making contact on one of the connectors. I was able to reconnect the harness securely. I found that unit then preheated and held temp. Job complete
We serviced a
JENNAIR COOKTOP
Model JGD3536BS00
Near Falls Church, VA 22043
Jason A.
Job Details: 06/14/2022
CX complaint COOKTOP LF valve stuck. Replaced manifold & test all burners ignite. Test blower vent motor runs NO GAS LEAK > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/14/2022
reorder parts as part was wrong door need freezer door; ordrng 1 lw10599399 (freezer door) and 1 w11178521 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
customer stated that the unit wasnt draining and wasnt making any noise.. verified the issue and fnd the units pump is seized.. need part..; ordrng 1 WPW10581874 (pump-water)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint front left burner not working , found top of igniter not arching properly to burner , ordering new spark igniters .; ordrng 1 W11580024 (IGNTR-SURF) and 1 W10892340 (IGNTR-SURF)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hopewell, VA 23860
Chris B.
Job Details: 06/14/2022
cx complaint unti will not amke ice inspected unit confiremd cx complaint found im fill tube froze over thawed tube but could not get unit to fill or harvest in test mode ordering im and valve; ordrng 1 W11546935 (im) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Martinsburg, WV 25405
Danny R.
Job Details: 06/14/2022
installed pumps and hoses and vavles checks ok ran quick cycle and it passed diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Jessup, MD 20794
Emmanuel R.
Job Details: 06/14/2022
"Cs unit is not cooling both sections, I found the start device and relay have some really bad burn marks, the start device shorted and opened compressor wasnt running. Replaced start device and relay , unit is now cooling. Cs also stated that they cant level the unit , i found the pin for the RH front wheel to be out of shape not allowing the bracket for the wheel to stay stationary, ordering axle and pin.; ordrng 1 W11476984 (axle) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"
We serviced a
AMANA DISHWASHER
Model ADB1500ADS3
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near ,
Alexander W.
Job Details: 06/14/2022
CX stated unit is leaking inspected tested and verified cx complaint found top right corner of tub is leaking water from seem. tub is defective ordering tub cannot resched due to part being shipped to CX; ordrng 1 W11409866 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx complaint is unit just stopped making ice one day and said water started coming out door a bit slow. took temp readings of 2 in Freezer 38 in FF 12 through ice maker. tested water and water strong out door. ice maker fan is loud. test 56 is E5 and all other tests checked. replaced ice maker and fan and tested unit. unit checks now. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Manakin-Sabot, VA 23103
Eric F.
Job Details: 06/14/2022
"Installed door, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Martinsburg, WV 25404
Danny R.
Job Details: 06/14/2022
rent center unit covered; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spring Grove, PA 17362
Marc M.
Job Details: 06/14/2022
cx complaint unit not dispesning ice. inspected and found that the auger and the yoke threads are stripped and tho the auger tunrs the yoke and shaft can not bear any weight or resistence to dispense ice. unit will need parts.; ordrng 1 W11310391 (auger) and 1 WP63052-2 (impeller)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 06/14/2022
cx complaint the right door handle thread on bottom screw on handle misaligned new handle needed and the mullion sweating randomly cx said ice con. is not lined up in the back popping noise and the ice dispensing issue due to it.; ordrng 1 W10899551 (handle) and 1 WP12722815AP (rail-mulln) and 1 W11185686 (ice-contnr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/14/2022
Cx complaint is that the RC door gasket is not sealing. Upon arrival I found that the seal has a compressed spot in the about half way down on the lh side of the door. I was able to use my heat gun and reshape the gasket. Unit is now sealing correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Virginia Beach, VA 23462
Austin D.
Job Details: 06/14/2022
cx compalint unit not cooling or making ice. checked the unit and found the unit at 50 degrees. both sections. checked my poressures and unit was running in a vacuum. added refrid=gerant to locate the leak with no luck. called techline and was told to order nitrogen and pressure test at 140 psi and see if pressure holds for over 15 minutes. then we can determine if leak is in cabinet or if it is insufficient compressor.; ordrng 1 sealedsystem (sealed system) and 1 W10309988 (compressor) and 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0LS
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/14/2022
"replaced cooktop, tested, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDE0
Near Columbia, PA 17512
Marc M.
Job Details: 06/14/2022
installed parts and tested unit. unit now checks good. collected remaining labor.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Arlington, VA 22209
David J.
Job Details: 06/14/2022
Machine in unit 406. Cx complaint unit not working properly. Replaced control board as stated previously tested unit and ran calibration cycle. Everything is now working as intended.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Severna Park, MD 21146
Israel R.
Job Details: 06/14/2022
Customer complaint unit is not making ice. I tested teh unit and the uinit is not getting water. The line is on. I remvoed the fitting and found a rubber seal still in it. I removed it and tested the unit is now leaking. I added teflon to the fitting and is good but some on already crossthread it. I was able to get it and not leaking. I adviced the custoemr to replace it with a better one metal preffered because the fitting could leak eventually. He said he will change it. Ice amekr is filling now. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/14/2022
"CX Complaint is the door gasket isnt sealing and filter is stuck. Inspected unit and found the right door gasket has failed and magnet stril coming out od gasket and not sealing door, Also found the filter stuck tried removing and the housing failed causing filter to hang, Ordering Gasket and filet hosuing.; ordrng 1 WP67001668 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Weather, VA 20135
Ezra M.
Job Details: 06/14/2022
"not finishing cycle. f8e1, f1e2, errors stored. found cold water valve not opening fully, used manual activation, unit spins normally, but shuts off when set to agitate. ordering motor and control and water valves.; ordrng 1 W11170319 (control) and 1 W11210459 (valve) and 1 W10890624 (motor-drve)"
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS3
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/14/2022
CX complaint is MW not turning on. Inspected unit and verified complaint. Replaced fuse and tested unit and it is now working properly. Tested unit for 7 minutes and it is working/heating. Did not need tranformer.
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20002
Mitchell H.
Job Details: 06/14/2022
got to unit and found issue to be with the rear panel hitting the blower wheel. not any sort of motor belt or pulley issue. took panel off and tried to push it back to original but it is too warped and is causing noise when drum is being turned. ordering all parts to replace back panel proerly.; ordrng 1 w11519684 (heater seal) and 1 w11519685 (heater chanel) and 1 w11519687 (heat pad) and 1 w11544342 (spoiler)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/14/2022
CX Complaint is unit isnt heating. Inspected unit and fond control fault tested power to control and its getting good power replaced and tested and found the motor is tripping breaker while unit was removed found the connectgor on thermostat not secured so connector is falling out when unit starts up. Ordering motor and will use thermostat on return.; ordrng 1 W11549461 (Motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Arlington, VA 22204
David J.
Job Details: 06/14/2022
F7E1 Tach missing signalCx complaint squeaking noise. Cleared code and ran diagnostic test. Unit makes very loud roaring noise and will need a new gear case. Ordering parts for return visit. ; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTSQ0
Near Hanover, PA 17331
Sal R.
Job Details: 06/14/2022
I was able to access and replace parts. I then tested unit and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Montclair, VA 22025
Robert W.
Job Details: 06/14/2022
"CX states the unit is leaking from the front left side, CX showed me the plumber has come out and the house pressure is 40psi which is in range, Ran unit in diag and found unit is leaking from front left dispenser. Ordering dispenser and valve.; ordrng 1 W11569112 (Dispenser) and 1 W11220230 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Sterling, VA 20164
Richard B.
Job Details: 06/14/2022
"CX complant. Washer fills and dosent stop. Inspected unit and found overflow error code. Found valve defective and failing. Replaced valve and tested unit. Working as designed. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Freezer Fan Motor isn't working. ( Cx had another company out and they said that the Freezer Fan Motor isn't working.) Ran Service Diagnostics on the unit. Ran Service Test 6 - Rc & Fc Fan Motors. Both Fan Motors are working as Designed. Unit is working as Designed. Cx paid by check. Cx is paid in full. Money is in the Blue money bag.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fairfax, VA 22032
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Upper Rack Wheels has came off of the Upper Rack. Checked the Upper Rack. Found that the Wheels has fallen Off of the adjusters. Installed the Upper Rack Adjusters. Tested the Upper Rack. Unit is working as Designed. ; used 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/14/2022
CX complaint is WM making loud noise in spin. Inspected/tested unit and verified complaint. 1. found unit unlevel and 2. Found shield defective and hanging down to floor on one side. Ordering new shield. 11 in stock at Tribles. Rescheduled CX for 7/5/22; schdld next appmnt for 7/5 TUE !
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/14/2022
"noise from freezer. found ice formed around evap fan, evaporator clear. repositioned defrost sensor after steaming out ice. verified fan working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near College Park, MD 20740
Israel R.
Job Details: 06/14/2022
Installed new damper. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/14/2022
Per previous tech I attempted to replace the spin basket and gear case. However I found that the spin basket did not come with the drive block or spanner nut. I am ordering the parts. I was able to schedule the return visit for Wednesday 6/16 with AM prefence.; ordrng 1 WP21366 (Spanner Nut) and 1 WP389140 (Drive Block)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Baltimore, MD 21230
Shane M.
Job Details: 06/14/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/14/2022
"cx complaint that units cycle is not getting cancelled, as per https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11525545-revb.pdf solution is to connect to wifi for over the air update to fix this problem."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Baltimore, MD 21206
Milton J.
Job Details: 06/14/2022
"Cx complaint unit not coming on. Inspected and confirmed. Found the wire to the Thermal Fuse was loose. Crimped down and reconnected. Reassembled, put back in place and tested with CX. Unit is now functioning properly. -MJrogb"
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Both bake and broils elements are fine. Ranges are form 15.5 ohms to 38.0 ohms no power to upper broil. Changed main control from previous recommendations. Same problem. Found hi limit thermostat not reading properly on upper and lower oven. All other values read correctly. 7733876346; ordrng 2 W11034459 (Thermofuses)s
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit not running. cx starts cycle, it runs from 1-3 seconds while making a grinding noise then unit shuts off. confirmed complaint, i could not get unit to run for more than a second. noise sounds like something grinding in the fan. took unit down and removed cover. tested several times. it worked everytime but i can still hear a little grinding. cant tell exactly where noise is coming from the its on the right side near the top of unit. could be cap, diode, mag or transformer. ordering cap, diode, mag and transformer. schedule when parts are available.; ordrng 1 W11540983 (transformer) and 1 W10574736 (capactr-mg) and 1 W11222648 (diode) and 1 W11541670 (magnatron)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS3
Near Hampton, VA 23664
Lucas R.
Job Details: 06/14/2022
"replaced convection fan, new baffle already in unit, heated to 425 on convection, noise did not return, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"beeping during cycle, control panel not working properly consistantly. no errors stored. ran full diag cycle. 153.93169.81; ordrng 1 WPW10443885 (door lock)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/14/2022
the key bnox came damaged and dented ket is bad also this isnt all parts needed cx has no keys to unit so change boc abd control box will be needed; ordrng 1 W11190039 (box) and 1 WPW10114740 (lock ket set for top) and 1 W11283272 (door)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 06/14/2022
"Units was removed from underneath the counter , was able to install new heater element and removed the old element. Cx will have dishwasher installed. Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778"
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/14/2022
replaced front and installed nameplate for CX
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20036
Mitchell H.
Job Details: 06/14/2022
cx complaint unit making noise during cycle and long dry times. on last visit i could not get behind unit or check any major components. after being able to open unit with CM i found an insane amou t of lint inside. unit is in a commercial setting at a spa and runs the units 12 hours a day 7 days a week. informed cx we can no longer service this unit. i informed him on last visit this was most likely going to be the outcome depending how the unit looked inside. called trade care and got unit to be on do not service. 7733588007
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS05
Near Timonium, MD 21093
Keith H.
Job Details: 06/14/2022
7733878869 cx complaint is condesation buildup and rust on door in unit inpsected unit no error codes stored called techline was told unit is working as designed i replaced door
We serviced a
WHIRLPOOL WASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/14/2022
"replaced sump assem then tested, no leaks and motor sounds good and unint is draining good. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Goochland, VA 23063
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly on cold water line. Ordering valve, Cx paid in full.; ordrng 1 WPW10683603 (water inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx complaint is with unit making a zapping or buzzing sound and when running the lights dim at times. says also unit vibrates against cab and might be issue as well. checked fan and ran unit multiple times. heard sound once but it was quick. she had a recording but kinda hard to pick up and pin point issue. adjusted unit as best it could be with pre drilled holes. advised we can drill more holes or enlarge either. we ran unit a bunch more and it was quiet as can be. she advised to leave it alone now it adjusted in case it was that and they will see what happens and if needed we will look at it again when we come back for other unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Lusby, MD 20657
Shane B.
Job Details: 06/14/2022
"installed pump and motor. cleared error codes and ran service cycle. unit completed cycle with no issues, no leaks, and no error codes. unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/14/2022
"Cx complained the unit would not heat evenly or turntable turn. Inspected the unit and found that that the shaft was skipping on the motor and at times, not allowing it to spin. Unit needs new shaft; ordrng 1 W11179756 (shaftturn)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/14/2022
CX stated unit not cooling inspected tested and verified cx complaint. Foiund compressor is getting .38 amp draw and frost pattern is only coming up two rows after unit was in defrost. ordering evap drier coupler lock ring kit and returning with thermistor just in case. cannot resched at this time due to SO parts.; ordrng 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 LOCKRING (LOCKRING)
We serviced a
WHIRLPOOL DRYER
Model WED9450WR0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/14/2022
"cx complaint unit not heating. was able to access unit and checked incoming voltage. Found L1to ground was 121VAC, L2 to G was 38 VAC and L1 to L2 was 88 VAC. Isolated power cord from dryer and made sure there was continuity in the power cable. Cx will need an electrician to correct the outlet if issue still persists after please pre-id control and make mandatory for return (wpw10169969) collected for service call only no further work needed"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX00
Near Washington, DC 20016
Samuel R.
Job Details: 06/14/2022
cx has part from jen air.will need a 2nd tech to pull unit out as i spoke with MH.cx is aware of cost of labor with 2nd tech.will need to call and reschedule; ordrng 1 2ndman