Service History 128 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRS315SNHM06

Near Arlington, Virginia 22207

Christian C.

Job Details: 10/17/2023

Cx complaint unit is intermittently cooling. Inspected unit tested temps in FC section avg 0 and RC section avg 38. Heater connection secure. Tested evap thermistor reading 7.7kohms. Unable to recreate issue. Cx will get thermometer and watch temps.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near McLean, Virginia 22102

Christian C.

Job Details: 10/17/2023

"Installed gearcase, and washplate. Ran DLMS calibration. Ran diag cycle. No issues. No errors stored. Cx still says there is a noise. Cx will contact whirlpool."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Centreville, Virginia 20120

Richard B.

Job Details: 10/17/2023

"CX complant, Door shattered . Inspected unit and found outer door glass shattered. Ordering outer door assembly. Not in stock. RB; ordrng 1 W11690868 (door)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Chesterfield, Virginia 23832

John P.

Job Details: 10/17/2023

"CX complaint unit not working checked unit found bad igniter and error code f6e4 no description listed for code called techline talked to Chris said to clear error code and replace igniter and test unit. Replaced igniter tested unit working as designed unit heated and reignited error code did not come back unit currently working as designed; ordrng 1 WP9758079 (Igniter JP/VS), used 1 WP9758079 (Igniter JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Falls Church, Virginia 22046

Christian C.

Job Details: 10/17/2023

"Installed IM, cover, IM harness, and arm shutoff. Unit is in garage with no water line unable to test for water but motor cycled."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Catlett, Virginia 20119

Robert W.

Job Details: 10/17/2023

Replaced shocks and spings unit tested and is working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 10/17/2023

"washer error codes stored checked fault found f7 e4 and f6 e3 removed rotor and slider found slider failed allowing strip to fall not disengaging basket replaced from vis calibrated and ran diag no errors unit is now spinning; ordrng 1 w10734521 (slider jd vis), used 1 w10734521 (slider) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 10/16/2023

Per previous tech I was able to access and replace the console and inlet valve. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chantilly, Virginia 20151

Richard B.

Job Details: 10/16/2023

"CX complant. Dryer dosent work after last service. Inspected unit and found 123 and 123 on L1 and L2 with 246 across the poles both at outlet and at terminal block. Found thermal fuse open again , Ordering thermal fuse and TCO kit. Vent needs cleaned. CX stated last drying time took several cycles. . parts are in stock but vent needs cleaning before sceduling CX will call after vent cleared. Further work needed. RB; ordrng 1 279816 (TCO) and 1 WP3387134 (THERMOSTATE) and 1 3392519 (THERMAL FUSE)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HWH00

Near Dulles, Virginia 20166

Richard B.

Job Details: 10/16/2023

CX complant. Ice maker making small ammounts of ice. Inspected unit and found ice maker dosent fill resivoir all the way. Found water just trickles out of hose. Will need inlet valve. . CX paid in full. Further work needed. RB; ordrng 1 w10897719 (valve 132.64)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newport News, Virginia 23605

Lucas R.

Job Details: 10/16/2023

"cx complaint unit not agitating, checked unit found no error codes, ran diagnostics when unit goes to agutatate, unit shuts down, motor 7-7-13 ohms from control, shifter 2.5 kohms, drain pump 20 ohms, valves 1000 ohms cap 47 uf, all loads pass in manual mode, possible dc short in actuator, replaced actuator, tested, unit does same thing unless advanced manually, ordering control, and other parts to have on hand.; ordrng 1 W11481722 (actuator LRVS) and 1 W11428524 (capacitor) and 1 W11603810 (control) and 1 W11307244 (latch), used 1 W11481722 (ACTUATOR LRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Norfolk, Virginia 23508

Carl A.

Job Details: 10/16/2023

repalced all parts tested and calibrated unit works as desiged

We serviced a

UNKNOWN HOOD

Model UXD8636DYS6

Near North Garden, Virginia 22959

Kyle A.

Job Details: 10/16/2023

"Replace arm,motor,and screws. Routed wiring and contractor will finish the rest. Tested unit and unit is now as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Falls Church, Virginia 22046

Christian C.

Job Details: 10/16/2023

"Cx complaint unit just hums and does nothing. Inspected unit unable to turn drum. Found birdnest in vent. Advised cx that vent has to be cleaned then repair can be done. If cx calls back order W11117429-lint chute, WP694089-blower wheel, 279827-motor, and motor housing."

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near McLean, Virginia 22101

Christian C.

Job Details: 10/16/2023

"Cx complaint unit is making a thumping noise and squeeking. Inspected unit found idler and rollers not freely spinning. Found belt also defective. Ordering rollers, idler, and belt.; ordrng 4 WPW10314173 (roller)s and 1 279640 (idler) and 1 661570V (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellicott City, Maryland 21042

Emmanuel R.

Job Details: 10/16/2023

"Replaced compressor ,vaccumed and filled 56g r600. No leaks detected, pressures are good. Advised allow 24hrs for unit to start cooling."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Baltimore, Maryland 21244

Emmanuel R.

Job Details: 10/16/2023

"Cs unit is not turnin on, confirmed complaint. I found the thermal fuse has blown. Replaced thermal fuse and tested unit. Unit is now working properly.; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 10/16/2023

Per previous tech I was able to access and replace the RH RC door. I then replaced the FC door and found that when I went to installed the handle the location of the studs were off by several inches. The original handle mounting points are much wider than the new doors. I am reordering the FC door. Cx will inspect and inform the office when the door arrives.; ordrng 1 w11443661 (FC Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Carlisle, Pennsylvania 17015

Andrew S.

Job Details: 10/16/2023

Cx complaint is that the unit is freezing everything in the RC. Upon arrival I found that the difuser is not seated into the cabinet and is allowing cold air into the RC all the time. I was able to removed the difuser and found that it is not functional. I am ordering the difuser. I was able to set the return visit for Friday 10/20 anytime.; ordrng 1 W11645127 (Diffuser)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cheverly, Maryland 20785

Leon

Job Details: 10/16/2023

"Install suspension test it unit with wet towels. Ran it for about five ten minutes, then we leveled out in here"

We serviced a

MAYTAG DRYER

Model MEDC300BW0

Near Hyattsville, Maryland 20784

Leon

Job Details: 10/16/2023

Replace thermal fuse test that unit told client do not use unit. Until he has vents cleaned out. So this issue won't happen again.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Riverdale Park, Maryland 20737

Leon

Job Details: 10/16/2023

"The complaint was unit, and it wasn't draining when we got to the home, we tried to put it in a test mode, but nothing happened and it would not fill with water, drain spin or lock But all u I controls lit up went underneath the unit to test voltage going to the drain pump. And we only got 6 volts going to drain pump we ohms out drain pump and got At 19.6 volts, which is good, but the drain pump wasn't getting any voltage from the control board. Check The Wire harness, everything was nice and tight. Client will need a new control board.; ordrng 1 W11557935 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near New Carrollton, Maryland 20784

Leon

Job Details: 10/16/2023

"Gasket was fine and the original gasket ring was fine, the ring just came off. When client opened the door reinstall the original gasket, pulled on it, and tugged on it Gasket ring stayed tight as it could be"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 10/16/2023

Cx complaint unit is not working properly inspected unit found heating wire loose on element reseated tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 10/16/2023

i found bearing came off motor will need new motor; ordrng 1 279827 (motor.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, Pennsylvania 17408

Bernard M.

Job Details: 10/16/2023

"Cx complaint of rust on FC door. Inspected and found rust on the inside of the door. Rust damage is covered within the 1st year. Ordering door, and to be direct shipped to cx address. Once part arrives, cx will contact office to reschedule.; ordrng 1 LW11258441 (FC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/16/2023

"cx complaint the unit kept beeping and chimming as it's restarting i ran all test all passed and when i took it out of dia and it's normal at the moment but ordering new control and u.i.; ordrng 1 W11224256 (Whirlpool Refrigerator Electronic Control Board) and 1 W11579559 (Assembly, User Interface (includes Light Feature) (black))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Winchester, Virginia 22601

Ezra M.

Job Details: 10/16/2023

"unit leaking into rc. found bottom of rc covered with ice. unit defrosting but not draining. after steaming out ice, found drain hole clogged by debris, styrofoam and ground screw. unable to remove all debris. called techline, spoke with liam. unit sent for review"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHZ01

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 10/16/2023

Cx complaint unit not making ice. Was able to access unit and verify ice in the mold. Found icemaker recieving 120.2VAC. After several attempts of trying to jump at t&h icemaker finally made it through rotation and filled. Will need icemaker for repair. Quoted cx and collected for full amount. Once in office will need to set return; ordrng 1 WPW10300022 (icemaker)

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB05

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 10/16/2023

when i arrived cx said unit still keeps clicking when FL burner is ignited. tested unit and confirmed complaint. when FL burner is started the ignitors continue to click for a while after flame is on. all other burners stop clicking as soon as flame starts. i installed ordered parts and tested again. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, Maryland 21401

Davonte

Job Details: 10/16/2023

"installed new icemaker, tested unit. icemaker filled with waterr as should and completed a harvest cycle."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Annapolis, Maryland 21401

Davonte

Job Details: 10/16/2023

"cx complained door gasket was torn, confirmed cx complaint. replaced door gasket. unit now sealing as should"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 10/16/2023

"Replaced parts, reset power, ran test mode and works fine"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 10/16/2023

"Cx complains that the unit make 3 cubes .. inspected unit .. ran test mode,waater level and circulation pump cks ok, the unit is running for at least more than 15 minutes and the evaporator freezes only on the edges.. call TL looks like the unit has a issue with the sealed system.. also the unit gets too hot.. order parts 4 counts job..; ordrng 1 W11034363 (cntrl-elec) and 1 W10897719 (valve) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 w11506635 (valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 10/16/2023

Found dispenser connector not completely seated. Seated connector and units dispenser open 5 times a row. Showed cx aswell. Unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10 IT

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 10/16/2023

unit with extremely loud magnetron cannot determine proper power from transformer due to high voltage ordering transformer and magnetron. Two texts please to remove microwave from wall safely; ordrng 1 W11495561 (Magnetron) and 1 W11545871 (Transformer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bear, Delaware 19701

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit not cooling properly in the FC. Replaced 3 way valve and drier per prior diagnosis. Pressure tested at 135psi for 20mins. Vaccumed down and unit held a vaccum. Refilled with 56g of r600a. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 10/16/2023

"replaced valve. cleared errors and ran 2 test cycles, no leaks. unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 10/16/2023

Customer complaint unit is door is not sealing corretly. I tested the unit and foiund the unit is not sealing correctly adjusted gasket and aslo found shipping spacers still on the door. Removed eveything adjusted gaskret and hinges. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model KGST307HWH4

Near Bethesda, Maryland 20814

Israel R.

Job Details: 10/16/2023

Installed new ignitor and the serial number was on the unit ion the left bottom corner.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 10/16/2023

called TL and spoke to TJ gave part replaced and tested no luckj still they are doing report on product. cx will be reached out by wp for next step..

We serviced a

MAYTAG REFRIGERATOR

Model mff2055frz00

Near Harrisburg, Pennsylvania 17113

Fred G.

Job Details: 10/16/2023

I was able to access unit and replace the FC door with gasket as per previous tech. I found frost inside FC was all due to a air leak. no defrost issue was presant. heated gasket to form to body of unit . unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt511szdw02

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 10/16/2023

"Cx states unit not cooling both sections, inpsected and confirmed. Compressor, condenser fan, and evap fan all running, removed evap cover found weak frost pattern, tech line recommended sealed system tech check for leaks. Unit is just out of warranty, called MR, recommended writing quote for sealed system repair, have cx call whirlpool to see if they will help cover repair."

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Richmond, Virginia 23225

Chris B.

Job Details: 10/16/2023

cx comp unit will condensate in rc and fc insp unit found gap in cabinet at lower rc door sealed cabinet with sealer unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near West River, Maryland 20778

David J.

Job Details: 10/16/2023

"Customer complaint convection fan after repair still rattles as well as broil element cut off after being on for 30 seconds. Arrive today and verified complaint turn bake convect on to preheat at about 150�. The fan started rattling. Ordering new convection motor with family and cover Possible that fan blade has slight bow which has caused previously to rattle as well. Tested broil came on, but then cut out after a few seconds did not hear a relay click on or off when it stopped heating. Ordering control and temp sensor for return visit as well. Will return when all parts arrive.; ordrng 1 W11548749 (Control) and 1 W11582241 (Range convection fan/motor) and 1 WPW10181986 (Oven temp sensor) and 1 W10134126 (Fan bracket cover)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, Delaware 19711

Taylor F.

Job Details: 10/16/2023

"Cx complaint is unit rattling. Found the source of the noise coming from hoses, cords, and vent behind the unit causing the vibrating/squeeking noise. Adjusted lines and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near Kensington, Maryland 20895

Israel R.

Job Details: 10/16/2023

Customer complaint fan is not working after installing. Notice custoemr has customer vent and the connector was probably not installed correctly. I pulled oven out and tested. Installed had the connector in the wrong oriatation. Reseated and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, Maryland 21209

Emmanuel R.

Job Details: 10/16/2023

"Cs boths door are damaged , confirmed complaint. Both Rc and Fc doors have scuff marks and scratched customer is not happy, also Rc door rubs and maked a noise when closing, may have to adjust the legs so door doesnt rub and add some lube. Ordering doors and lube. 30day cosmetic warranty. Customer cant move things around, Dont not ship to customer.; ordrng 1 W10912374 (RC door-fip) and 1 W11026356 (FC door-fip) and 1 WP99003172 (lube)"

We serviced a

KITCHENAID COOKTOP

Model KSGG700ESS6

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 10/16/2023

"cx complaint LF burner has big yellow flames and rest of burner flames are too big on low. inspected unit and verified complaint. unit on LP. found LF burner has main and simmer orifice reversed, theyre the correct sizes tho. switched LF burner and adjusted gas pressure to all burners down so flame is just curling over cap when on low. tested unit. unit is now working properly"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE04

Near Baltimore, Maryland 21225

Shane M.

Job Details: 10/16/2023

"cx complaint the unit isnt cooling proper. found no fan action FZ. took panel off, found proper frost pattern. 120v to fan. no spin. also found foam messed & drain frozen over & will need to be cleaned on return. ordering duct foam, evap fan, blade, thermistor & harness.; ordrng 1 WP2163777 (blade) and 1 WP2315539 (fan) and 1 W10919804 (duct air) and 1 WPW10384183 (thermsitor) and 1 W11551368 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Towson, Maryland 21204

Emmanuel R.

Job Details: 10/16/2023

"Cs light are out in the fridge, confirmed complaint. LED lights are dimmed and some are out. S-code covers the cost of replacement lights (1 kit) and laborduring the first 5 years of life. Ordering all LED lights. Collected for svc call.; ordrng 12 W11683244 (LED 12pc)s"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Baltimore, Maryland 21218

Emmanuel R.

Job Details: 10/16/2023

"Cs unit stopped cooling after repairs, confirmed complaint. I found the drier was leaking out the lokring, oil and dye present. Replaced drier and lokring and tested for leaks. Unit held pressure and a vaccum. No leaks detected at time. Filled 3.7oz r134a. Pressures are good , advised allow 24hrs for unit to cool."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near ,

Robert L.

Job Details: 10/16/2023

"cx complaint small leak front left corner, at arrivel toekick off cx had pulled unit out and checked hosue connection, found yellow connector to IM had drip coming off, rantest 45 and leaked, cut 1/4' off line and reassembled with locking ring, retested no leak, back side had white line but did not apprear cracked (see pics), cx to monitor for few days then reinstall kick plate, if leaks still will need to replace FC door , tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Baltimore, Maryland 21223

Shane M.

Job Details: 10/16/2023

cx complaint the icemaker isnt making ice. could confirmed. 120v to icemaker. tried test cycle. no action on icemaker. ordering icemaker; ordrng 1 W11284458 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/16/2023

came out and replaced parts and checked over unit. unit checks. job complete.

We serviced a

JENNAIR MICROWAVE

Model JMV8208BAS

Near Rockville, Maryland 20850

Roberto I.

Job Details: 10/16/2023

"CX complaint loud noise, smell and no heat.Tested unit, confirmed complaint, unit has HV components faillure, and needs mag WPW10126786, cap 8206562, and diode DE91-70063D. Diode NLA. Collected $139 with check; ordrng 1 8206562 (capacitor) and 1 WPW10126786 (magnetron) and 1 DE91-70063D (diode)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Marriottsville, Maryland 21104

Robert L.

Job Details: 10/16/2023

"cx complaint temps high in Rc, found temps 58 top, 44 mid, 38 behidn deli, found evap frozen over, test 57 evap fan not runnning, thermistor saticfied due to ice build up, ordering updated RC evap cover , collected $550.71 discover, cx paid in full , 2 count for defrost (proper labor charged); ordrng 1 W11395558 (Rc evap cover)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 10/16/2023

Replace LED driver in unit now illuminating properly no other issues detected working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Odenton, Maryland 21113

Shawn D.

Job Details: 10/16/2023

replaced rear control then ui plugged fridge and programed to 28 saved code then reset power and compressor and fans kicked on and unit started cooling ui works good. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 10/16/2023

"cx complaint no ice, checked unit, tested icemaker, icemaker is good, temps are good, unit working as designed. advised cx to monitor unit."

We serviced a

KITCHENAID COOKTOP

Model KECD866RSS05

Near Parkton, Maryland 21120

Brian R.

Job Details: 10/16/2023

cx complaint is at times the burners wont work. says they wont heat on high and turn red or some of thecoils wont work and not all settings work but at times they do. tested and checked over unit. elements do work and was able to get all to work. she said it comes and goes. advised we will order the switches and replace as power is good to unit and at unit. as soon as parts are in office will schedule.; ordrng 2 WP3191049 (LR n RF Switch)s and 1 WP8286070 (LF Switch) and 1 WP4456027 (RR Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Georgetown, Delaware 19947

Michael E.

Job Details: 10/16/2023

"CX complaint: no cool. Tested and verified complaint. Compressor not coming on. Replaced start device and tested. At first compressor did not come on.. I shook compressor and plugged it in again and it came on properly. Went to 11 amps, then dropped to 1 amp and slowly dropped to 0.76 after that. Unit is now working properly. I asked CX to monitor over next couple weeks just in case compressor siezes but at present, looks like its running well. Job is complete.; ordrng 1 WPW10350564 (capacitor van stock) and 1 W11524472 (start device van stock), used 1 W11524472 (START DEVICE van stock), and 1 WPW10350564 (CAPACITOR van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Arnold, Maryland 21012

Alexander D.

Job Details: 10/16/2023

"cx complaint unit making humming noise nonstop that stops when you push on door and starts again when you let go. inspected unit and verified complaint. found noise coming from condensor vibrating against base rails. added foam sleeve under condensor and noise stopped. when i pulled unit out, noticed left side of unit wet. insulation in wall in cutout also wet. noticed copped waterline kinked and dripping, pics saved. advised cx to replace water supply line but doesnt seem like thats why left side got wet. seems like roof or skylight may be leaking. cx will have someone come out to find source of 2nd leak. tested unit. unit is now working properly; ordrng 1 W11661094 (foam sleeve AD v/s), used 1 W11661094 (SLEEVE AD v/s) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, Virginia 23225

Chris B.

Job Details: 10/16/2023

cx comp unit will not go threw cycle insp unit found f8e4 found float switch error found float switch wire no fully seated in float switch seated wire did not find any sighns of water leaking from unit cleared codes tested unit no errors found unit working as desighned

We serviced a

JENNAIR COOKTOP

Model JGD3430BS00

Near North Potomac, Maryland 20878

Roberto I.

Job Details: 10/16/2023

"Cx complaint RF burner not working.Found RF valve stem stuck not turnng. Other valves working ok. Removed and reinstalled all the burner screws, just to make sure they were not stuck. Ordering manifold assy W10575616. Cx paid in full ($479.75).; ordrng 1 W10575616 (manifold assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Yorktown, Virginia 23693

Justin W.

Job Details: 10/16/2023

cx complaint moisture forming on fc gasket. checked unit to find gasket installed behind fc gasket to prevent water from forming. calling techline when they open;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Annandale, Virginia 22003

Demonte S.

Job Details: 10/16/2023

Removed all Ice from the Refrigerator Evaporator. Installed Evaporator Fan Motor & Main Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 10/16/2023

Cx complaint unit is leaking from water valve ordering new ice maker kit with valve; ordrng 1 4396418 (ice maker asm)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Annapolis, Maryland 21401

Davonte

Job Details: 10/16/2023

"cx complained unit was unbalanced and making loud noises. confirmed cx complaint after running a drain/spin cycle. adjusted foot pegs on unit, but unit continued to make loud noises. during spoin cycle you can hear basket hitting the sides of the unit. unit will need new suspension.; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Potomac, Maryland 20878

Roberto I.

Job Details: 10/16/2023

"Cx complaint unit too cold.Found 45F in the Fc and 51F in the Rc. No frost pattern, fans running. Found compressor dragging 0.5A and sometimes locking up and dragging 8A until the overload trips. Called JH, I was advised to order, compressor, condenser, and lock rings for the evap. Ordering compressor W11580057, drier W11109499, condenser W11632924, access valve W11506635, coupler W11504449, and coupler W11506619. **SEALED SYSTEM TECH** and **3 COUNTS**.; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11632924 (condenser) and 1 W11506635 (access valve) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 10/16/2023

"replaced heater, tested, advised cx to dump first couple batches of ice."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fallston, Maryland 21047

Neil H.

Job Details: 10/16/2023

cx complaint the i/m not working and leaking f3 was present but went away new i/m needed and i/m fan; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W10846539 (evaporator fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Falls Church, Virginia 22042

Demonte S.

Job Details: 10/16/2023

Installed Main Control Board & User Interface. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model WTW8127LC1

Near Newark, Delaware 19711

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit not washing properly. Tested inspected and could not veridfy compalint. Found the load and go turned off on arrival but cx is using the laod and go. Also found other issues with the settings of the unit. Unit is not working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gaithersburg, Maryland 20877

Julian H.

Job Details: 10/16/2023

CX complaint about unit freezing items on Rc had to decrease temp to items not to freeze left it on 2 rectangles checked temp with thermocouple & going to 34* checked thermistor to ice & reading 8.54ko to high need diffuser that has thermistor in it; ordrng 1 W11645127 (diffuser)

We serviced a

JENN-AIR ICE MAKER

Model JUIFN15HX01

Near Bethesda, Maryland 20816

Brian F.

Job Details: 10/16/2023

"Cx states unit making thin ice, inspected and confirmed. Installed recirculation pump, entered diagnostic mode, pump and water level sensor working, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Manassas, Virginia 20111

Jason A.

Job Details: 10/16/2023

CX complaint WASHER no tones. Replace fascia & un-plug / plug in cycyle to configure. Test tones in diagnostics. Timed dry & unit chimes end of cycle. CX tested unit > JJ

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 10/16/2023

replaced the control and panel recalb unit and working properly found this time that the outlet is a gfi and that could possibly be causing the issue with board and washer

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 10/16/2023

found unit without any display on console we see the connection for console and unit powering up properly no other issues detected running properly

We serviced a

JENNAIR COOKTOP

Model CCR467B

Near North Potomac, Maryland 20878

Roberto I.

Job Details: 10/16/2023

"CX complaint Rf element not working.Confirmed complaint, removed glasstop, found wire connector disconnected from RF element. The connector was loose and old, and I was unable to make it tighter. Replaced connector with a generic one that fitted perfectly. Unit tested ok, collected $139"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 10/16/2023

Replace LED board and all LEDs working properly no other issues detected

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, Virginia 23838

John P.

Job Details: 10/16/2023

"CX complaint unit not working checked unit found bad capacitor replaced capacitor calibrated tested working as designed ; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Rockville, Maryland 20852

Israel R.

Job Details: 10/16/2023

cx complained wasnt able to get water filter out .noticed the frame was bent remounted filter housing filter slides in and out freely also cx complained frost around door noticed gasket wassnt sealing correctly fluffed the gasket with heat back to sealing properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Chesterfield, Virginia 23832

John P.

Job Details: 10/16/2023

"CX complaint unit making noise and leaking water. checked unit found noise coming from slider hitting rotor in one direction of agitation, advised noise is normal found leak coming from fabric softener found dispenser not draining into tub ring cleared obstruction from drain hole in fabric softener dispenser tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Washington, District of Columbia 20001

Sherwood

Job Details: 10/16/2023

cx complaint no cooling. arrived found compressor clicking. checked amprage and amps go high when comp clicks on then comp cuts off and amps are 0. called MR advised compressor and filter drier.; ordrng 1 W11580057 (comp) and 1 W11109499 (filter drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Washington, District of Columbia 20001

Sherwood

Job Details: 10/16/2023

"cx complaint not cooling. arrived and found rc 60 degrees and fc 50. cx stated he already had another company out and chargeed system with refrigerent. no frost pattern on evap. compressor is running. all fans are working good as well. special project called office parts,labor , & service call covered ordering sealed system components.; ordrng 1 W11109499 (filter drier) and 1 W11592009 (comp) and 1 W11035643 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near ,

Frederick R.

Job Details: 10/16/2023

CX complaint new fridge door uneven and making noise. Inspected unit and found noise was comming from the fridge not being leveled properly. Leveled unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Richmond, Virginia 23234

John P.

Job Details: 10/16/2023

"CX complaint unit not working checked unit found error code f8e1, replaced valve tested working as designed.; ordrng 1 W11165546 (Valve JP/VS), used 1 W11165546 (VALVE JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Bethesda, Maryland 20816

Brian F.

Job Details: 10/16/2023

"Cx states ice buildup behind deli drawer, ice maker leaking. Inspected and confirmed ice/frost building on RC evap cover. Entered diagnostic mode, all thermistors and fans good, no IM error codes. Found RC evap drain pan bowed slightly. Ordering drain pan kit, ice box adapter, and UI.; ordrng 1 W11457241 (drain pan) and 1 W10648043 (adapter) and 1 W10878993 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Brandywine, Maryland 20613

Shane B.

Job Details: 10/16/2023

installed door and restored power. unit is working as designed. gasket is sealing.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Bethesda, Maryland 20816

Brian F.

Job Details: 10/16/2023

"Cx states unit not heating consistently. Ran cycle with a glass of water, cycle starts, turntable not working, cooling fan not working, but unit is heating. Entered diagnostic mode, found multiple saved f1e5 (inverter error), found door switch not working, MW light not coming on when door is open, sabbath mode is off. Ordering interlock assembly.; ordrng 1 W11033422 (interlock)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Potomac, Maryland 20854

Brian F.

Job Details: 10/16/2023

"Cx states washer unable to select cycle, tested and confirmed. Entered diagnostic mode, no saved errors, ran encoder test, encoder not registering, checked ribbon connections on console, all firmly connected. Ordering console.; ordrng 1 W11478526 (console)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bethesda, Maryland 20817

Brian F.

Job Details: 10/16/2023

"Cx states unit making loud noise during spin, clothes still soaked at end of cycle. Entered diagnostic mode, found saved F6E3, looked under unit, found screw that mounts stator to gearcase shaft came out. Applied new threadlocker to screw and reinstalled, ran auto test, completed with no errors, unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, Virginia 23221

Chris B.

Job Details: 10/16/2023

cx comp unit has brash bushing on heater and got mailer satting needs to be replaced insp unit conf cx comp ordering updated heater elm W11537778; ordrng 1 W11537778 (heater elm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 10/16/2023

customer complaint no cooling action confirm complaint found power to freezer fan yet freezer fan will not run must replace freezer fan to enable cooling of unit; ordrng 1 W11578030 (Fan motor)

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUW35X24DS0

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 10/16/2023

Replace fan no other issues detected unit now cooling properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Odenton, Maryland 21113

Shawn D.

Job Details: 10/16/2023

arrived cx said she had to unplug fridge said theres a electrical smell coming from it sometimes. i replaced the start and run device plugged fridge it to find the compressor does not run then overload will click condenser fan running good. smell is probably coming from compressor. unit needs compressor part is in stock so called inito office and and scheduled for next tuesday; ordrng 1 W11580057 (compressor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, Maryland 21076

Dustin F.

Job Details: 10/16/2023

"CX complaint: smudging on her unitInspected unit, confirmed COmplaint. Used use and care guide and explained light to mild soft with microfiber is the best route to avoid smudges per use and care guide. CX instruct visit."

We serviced a

JENN-AIR COOKTOP

Model CM200

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 10/16/2023

Unit with failed fan switch and faulty screen ordering both to repair unit; ordrng 1 74009254 (Fan switch) and 1 WPY706012 (Screen)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Richmond, Virginia 23229

Joseph D.

Job Details: 10/16/2023

Unit with too much suds inside it creating overflow condition. Either too many pods inserted or dishwashing liquid from sink made its way I to the dishwasher. Cleared out and working properly.

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