We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2976AEM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
cx comnplaint unit is leaking from underneath. inspected unit and found the inlet valve is leaking. qouted cx for full repair and cx approved repair. scheduled cx for 6/17/22.; ordrng 1 W10865826 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
"Original door had dent on it. Removed original door. Replaced with new door. Unplugged power supply, and turned off water supply. Tested for leaks and water supply. No leaks found and water delivered. Power works properly. Treated door seal. Unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near York, PA 17402
Sal R.
Job Details: 06/14/2022
CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CS2
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 06/14/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the control, sensor, and spark module tested and inspected for proper use unit now functions normally"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leesburg, VA 20175
Justin S.
Job Details: 06/14/2022
the unit is not locking the lid. the unit needs the lid lock; ordrng 1 W11307244 (lock)
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS5
Near Bowie, MD 20716
Shawn D.
Job Details: 06/14/2022
"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ08
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx stated that she did not call us. She received a notification about the visit and just thought it was a courtesy call. Unit is still functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Richmond, VA 23223
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details: 06/14/2022
CX complaint DW F6 E1 locked up. Replaced ACU & ran test wash. Unit is advancing & completed test wash. Start NORMAL cycle & DW is advancing > JJ
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW01
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint aig-refrigerator door wont close , checked unit found gasket folding over itself , steamed gasket real good and checked for proper seal ,found cam not allowing door to shut smooth replaced with new pre id cam and tested unit is now sealing like its designed too . cx agreed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20016
Samuel R.
Job Details: 06/14/2022
replaced part per service pointer
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSBS25INBL01
Near Falls Church, VA 22043
Jason A.
Job Details: 06/14/2022
CX complaint FRIGE not dispensing ice. Full ice bin. Auger motor is getting 120VAC but is locked up & iced up. Used hairdryer to thaw out. Used lube. Test cubed & crushed ice & water dispense > JJ
We serviced a
AMANA RANGE
Model AEP222VAW4
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/14/2022
"cx complaint, visibly damaged parts. replaced parts per prior diag. unit in landlords office. no access to power. unable to test. visible damage repaired. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Richmond, VA 23223
Jason T.
Job Details: 06/14/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Newark, DE 19711
Taylor F.
Job Details: 06/14/2022
repalced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/14/2022
Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Towson, MD 21204
Keith H.
Job Details: 06/14/2022
installed new control and console tested it unit is working
We serviced a
WHIRLPOOL WASHER
Model WDF520PADM9
Near Hummelstown, PA 17036
Fred G.
Job Details: 06/14/2022
"cx complant unit will start cycle but wont wash. inspected unit and entered it into diag and found error codes f4e3, f7e1. removed sump to find the wash motor conncector was not fully seated in the socket. pushed it in and reinstalled. ran auto test and unit now checks good."
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near York, PA 17408
Sal R.
Job Details: 06/14/2022
CX canceled call after discussing the age of the unit and pricing points. I am movign on.
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/14/2022
"cx complaint cooktop lights not turning off, steam cleean not starting, checked unit found constant 120 vac to p 10 on control from RF infinite switch, replaced switch, lights turned off, clean function enabled, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/14/2022
Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx stated that the unit had already been swapped out by the builder. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Viola, DE 19979
Frederick R.
Job Details: 06/14/2022
CX complaint is ice falling out of dispenser and water dripping. Inspected unit and verified complaint. Found separator to be defective and not closing completely which is allowing warm air into freezer and melting ice. Ordering separator. . 8 in stock at Tribles. Rescheduled for the earliest date which is 6/27/22Separate issue. CX is now claiming original tech that came to her house put a little nick in her floor. Adding pic. I have been here several times and have never noticed it before but it is very small.; ordrng 1 W11423784 (separator)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Sparrows Point, MD 21219
Milton J.
Job Details: 06/14/2022
Complaint strike broke. Gentleman working the lobby told me they cancelled and unit as been fixed. No service provided. -MJrob
We serviced a
JENNAIR OVEN
Model JDS1750FS0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2022
"CX complaint keypad stopped working, F2E1 on display, smoke coming out from oven.Ran test mode, confirmed error. Removed console, found all connections ok. Cooling fan tested ok. Ran a 500F bake cycle, the unit worked and didn't smoke but F2E1 came back. Ordering console W11039015; ordrng 1 W11039015 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW00
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/14/2022
CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Herndon, VA 20170
Richard B.
Job Details: 06/14/2022
CX complant. Door not aligned. Inspected unit and found screw snapped off hinge that goes through hinge into door. . Will need door right hand and new screws. for door hinge. Tried reoving screw but snapped off flush. Further work needed. RB.; ordrng 1 W10800806 (door) and 2 W11189635 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Baltimore, MD 21206
Milton J.
Job Details: 06/14/2022
"CX complaint unit not dispensing ice. Busted out ice bin and large sheet of ice on underside. Installed new Dual Valve, Ice Maker, Ice Maker Harness and Ice Bin as previously ordered. Tested unit and went through harvest filling ice maker mold. Discussed with CX and she said since I was there to install the door switch she hasn't had any cooling issues. Unit is functioning properly. -MJrob"
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ2
Near Richmond, VA 23238
Joseph D.
Job Details: 06/14/2022
"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/14/2022
cx complaint unit is making noise. inspected heard the noise as soon as it was turned on. found the rear drum rollers and idler pulley were seized. replace them with preID parts. tested unit and unit checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/14/2022
cx complaint the unit is closing all the way in freezer. checked the unit and found that the rails were not allowing the unit to close al the way. replaced the rails and removed allice. advised cx to open freezer door from the center. unit is running as designed.
We serviced a
KITCHENAID OVEN
Model KSDB900ESS2
Near Arlington, VA 22205
David J.
Job Details: 06/14/2022
Cx complaint unit wont heat. Found that the temp sensor on the bottom drawer is open and needs to be replaced. Going to order a sensor and replace that first. Going to bring the other parts back as well. Will charge Cx for sensor and labor on return visits ; ordrng 1 W10720530 (Bottom drawer sensor)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE900HSS00
Near Timonium, MD 21093
Keith H.
Job Details: 06/14/2022
cx complaint is one day unit was giving error inspected unit put into daignsotics found f3e0 error only on 6/7/22 / i tested it at 350 it worked fine and no errors showed cx is going to keep an eye out and if they call back order sensor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Dumfries, VA 22026
Robert W.
Job Details: 06/14/2022
CX Complaint is the unit feels like the temp is rising in both sections. Advise CX of charges and CX stated unit has extended warranty advise CX to contact warranty company have unit dispatched properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/14/2022
"Cx complains that the unit nto drianing, inspected unit and found a bad conneciton on drain pump. reset power, unit tested and washer machine draining fine"
We serviced a
KITCHENAID FREEZER
Model KFXS25RYMS0
Near Oakton, VA 22124
Christian C.
Job Details: 06/14/2022
Cx complaint unit has ice on bottom of freezer. Inspected unit found FC section has ice build up from evap. Bottom of evap to drip pan is also frozen over. Ran test 6 and heater runs. Checked drain behind unit and it has the duck bill drain. S38253 Will need p trap drain. Cx paid for service call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit leaks. Inspected unit and found water leaking from the heating element. Removed unit from under counter and noticed water stains on the floor. The brass bushings had deteriorated inside causing the leak. replaced heater W11537778, using pre-id parts, ran test cycle and the unit heats and no leaks were found. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx complaint noises, leaking at dispenser, door uneven, temp conecerns, found temps 39/2, flushed water dispenser dripping stopped cx to monitor, with cx assistance, releveled unit now door even, unabe to verifiy noise cx to record, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Bear, DE 19701
Andrew W.
Job Details: 06/14/2022
"Cx complaint is dryer making scraping noise. tested and verified complaint. checked diagnostics for error codes and found F2E1 and F4E3 error codes. UI had a stuck button but ran the diag test and it cleared the problem. Dryer was also having restricted air flow that was corrected with adjusting the vent pipe on the back of the unit. Tested dryer for more error codes and heard the scraping sound, exposed drum and motor and checked for objects in felt lining, check rollers and belt and pulley that showed signs of dust and wear but not the source of the sound. the sound is coming from the motor as it builds and lowers speed. Ordering motor which is covered part, also ordering dryer repair kit. rescheduled for 6/27/22; ordrng 1 W11126010 (motor-drve) and 1 4392067 (dryer repair kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, MD 20712
Israel R.
Job Details: 06/14/2022
"F8E1 Long fill no fill. Customer complaint unti is not finishing cycle it gets stuck on wash. . I tested the unit and the found F8E1 error and wash light blinking. Ran test and the washer completed the cycle. Calibrated. Ran rinse and spin and the unit filled then started drainnig and it kept draininig when the water was all out. Ordering control, valve, acturator and drain pump. Call custoemr when control is available.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW1
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx compalint leak, small amount infront of unit, no errors, ran diagnostics, leaned unit, no leaks , run marks down back panel, filled unt to top in clean cycle, drained, leaned still no signs of leaks, possible splash over from off balanced loads,"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Hampton, VA 23669
Lucas R.
Job Details: 06/14/2022
"cx complaint unit not cooling, checked unit found fc temp at 24 degrees, partial frost pattern, and ice clump on evap, all fans operational, compressor pulling 1.1 amps, called techline spoke with steve sr7733883915, advised sealed system issue, either restriction or compressor issue, ordering parts for sealed system repair, saled system tech needed for return visit, cx unhappy with unit, referred to customer service.; ordrng 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23704
Zachery R.
Job Details: 06/14/2022
"cx complaint icemaker is loud during operation, verified loud icemaker motor, replaced icemaker, tested, unit working as designed. advised cx to wait 24-48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/14/2022
"CX complaint Rc too warm, frost on the back.Inspected unit, confirm defrost issue in the Rc. ran test 128, found software version 6.0.0. Called tech line, spoke to Butch (sr 7733875900), he advised to replace evap cover and main control board and to follow directions on sp W11329116C for the defrost sensor. The amount of frost and ice on the evaporator cover was too much, the cx must to at least partially defrost the unit. Called office and scheduled return for 6/18/22 with **COUNTS**. Parts and 2X labor covered by S27311. Marked pre id parts to be used on return; ordrng 1 dbl lbr"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HW07
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/14/2022
i was able to access unit and replace the interlock. tested unit and now unit checks good. door opens with a touch of a button everytime.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Columbia, MD 21044
Robert L.
Job Details: 06/14/2022
"cx complaint not washing well, found no errors, filter clean, ran diagnostics, ofund long stretches of sump humming but no water movement, found upper spray arm never moved, replaced sump from pre-id, tested all ops ok"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lusby, MD 20657
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit not cooling properly. she said fridge is a little cool but not cold and freezer will not freeze items, IM only made ice once. when i arrived unit was on coldest settings. my prob shows 60/30. i see no ice build up on evap. i found the compressor is running. my meter shows it pulling .67amps. unit has a SS issue. ordering compressor and evap. cx wants unit replaced and has medications in the house that need to be refridgerated. i gave her whirlpoosl care number and advised she call them and home depot. schedule with SS tech when parts are avilable.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (lok ring) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Severn, MD 21144
Dustin F.
Job Details: 06/14/2022
"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Millington, MD 21651
Alexander W.
Job Details: 06/14/2022
"CX stated unit not starting or doing anything tested inspected and verified cx complaint found control defective and upon further inspection found heater defective replaced main control from pre-id parts and heater from VS ordering TCO kit cannot resched at this time due to SO part.; ordrng 1 280148 (TCO kit) and 1 WP3387747 (heater), used 1 wp3387747 (heater) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
"cx complaint throwing an error code. put unit into test mode & confirmed it. found F3E2 F5E2 F9E1. i went to run test cycle, confirmed unit not draining proper. took drainpump filter out & found a bill blocking flow of water. remove bill, retried test cycle. unit completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE60HXSS6
Near Columbia, MD 21046
Robert L.
Job Details: 06/14/2022
"cx complaint unit stops after few minutes, start and washing flashing, found door getting pushed open from failed rails not locking in place, replaced rails from pre-id, releveled unit tested all ops ok,....parts and labor covered under s-22916"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Toano, VA 23168
Jason T.
Job Details: 06/14/2022
"Cx complaint, not draining, found loose connection at the drain pump housing, verified vac voltages. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/14/2022
unit has a f10 e5 amd f 10 e 3 code vax vent motor bad abd diverter motor leraking; ordrng 1 W11416362 (sump motor) and 1 W11416460 (wax motor .)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Columbia, MD 21045
Robert L.
Job Details: 06/14/2022
"cx complaint starts locks unlocks and starts counting down, found water to unit, not filling, ordering main control, valve and pressure switch; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (switch-wl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near ,
Frederick R.
Job Details: 06/14/2022
CX complaint is loud noises coming from fridge. Inspected and verified complaint. The unit has 2 noises and CX had one recorded. Isolated noises to evap fan motor/blade and damper. Both noises are verified and not normal. Ordering evap motor/fan and damper. All parts in stock. CX reschedule for Wed 6/22/22; ordrng 1 WPW10594329 (control) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Millington, MD 21651
Alexander W.
Job Details: 06/14/2022
CX stated unit not heating inspected tested and verified cx complaint found defective bake element replaced with pre-id part went to test unit found control defective not sending other half of 120 down to element. ordering control cannot resched at this time due to SO part.; ordrng 1 W11567368 (control)
We serviced a
JENNAIR RANGE
Model JGS9900CDB01
Near Norfolk, VA 23513
Carl A.
Job Details: 06/14/2022
replaced all parts tested unit works as designed
We serviced a
JENNAIR RANGE
Model SEG196
Near Washington, DC 20009
Mitchell H.
Job Details: 06/14/2022
cx complaint units fan switch fell apart and no longer working. inspected unit and confirmed. old switch has seperated and can no longer be put back together. the switch is no long available as well. talked to Ken and we are going to try a solution on ordering a newer style rocker switch and form it to the old housing or just put a newer style housing/switch kit on the unit. please keep part as pre id as we are unsure if it will work. cx paid service call and will owe labor and part on return if it is used.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/14/2022
"cx complaint filter stuck, found stuck filter, assist cap missing, cx said it never had one, was able to break free, replaced cx supplied filter, referdback to jennair for cap replacement, left part number to order if needed, valve under sink to reduce pressure when changing filter if needed, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Saint Leonard, MD 20685
Shane B.
Job Details: 06/14/2022
complaint is the unit not spinning. confirmed complaint. i can hear motor running and unit is heating but drum does not turn. found belt is broken. replaced with preIDed part and tested again. unit is now working as designed.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Lanham, MD 20706
Dustin F.
Job Details: 06/14/2022
CX complaint: Flames Moving All over the place when Fan comes on.6/14/2022 - DF Found SP W11105867 relating directly to her issue. Ordered Motor Restrictor Plate W11106057 Via SP.; ordrng 1 W11106057 (Motor Restrictor Plate)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near McSherrystown, PA 17344
Marc M.
Job Details: 06/14/2022
cx complaint door ajar at times. inspected unit and found gap in gasket that was able to be heated and formed to seal. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near East York, PA 17402
Sal R.
Job Details: 06/14/2022
"CX complaint was that the tuni would not opperate. I found that the tuni is opperating as designed with no stored error code. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/14/2022
"visibly damaged part. replaced part per pre id, gas off to house, unable to test but damaged parts are repaired. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Phoenix, MD 21131
Keith H.
Job Details: 06/14/2022
cx complaint is unit arrived damaged. inspected unti and found dents in outer door; ordrng 1 W11416785 (outer door)
We serviced a
WHIRLPOOL OVEN
Model GW399LXUS06
Near Washington, DC 20001
Samuel R.
Job Details: 06/14/2022
ran gas meter and got gas reading.reseated gas burner in oven.tested unit and got no gas readimgs and unit performed good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/14/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice, found fill tube frozen, cleared ice and advised cx to continue use. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced optics tested im on test mode 15 working test57 01 test 45 filled
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Oakton, VA 22124
Jason A.
Job Details: 06/14/2022
CX complaint RANGE OVEN doesnt work - does nt maintain temps - light stays on. Verified complaint. All cooktop elements work. No error codes. Light turns off in diagnostics & sensor reads hi due to light being stuck on. bake & broil elements heat. Can enable / disable lights bake + broil in diagnostic mode. Relays are sticking. CX just had unit installed. Advised CX turn off breaker when not using oven. ACU factory back order > JJ; ordrng 1 W11542161 (ACUcontrol) and 1 W10833885 (sensor oven)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 06/14/2022
"cx complaint unit not working red lid lock light flashing and steady clicking noise from relay on control, found control clicking even without the lid lock plugged in and f5e1 lid switch error. re-ordering control and marking lid lock to be used on return visit; ordrng 1 W11502823 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the unit for Dye. Checked the Compressor Section. No Dye. Checked the Refrigerator Evaporator. No Dye. I then checked the Freezer Section. No Dye. Checked pressures on the unit. Low Side is at -15. High Side is reading 80 - 70 Psi. Unit will not hold a charge. Checked the Floor for Dye. No Dye found. I then shut the unit off to see if the pressures would equalized the pressure. Pressure equalized to 35 Psi on both sides. Per Whirlpool Techline this unit has been reported as Non - Repairable at this time. Cx is advised to call Whirlpool Techline.
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS01
Near Leesburg, VA 20176
Ezra M.
Job Details: 06/14/2022
"front right burner not lighting. metal stem in ignitor not visible. found pulled out of ceramic holder. replaced ignitor, tested, all burners igniting and working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"customer stated that the unit made ice slowly.. verified issue and fnd faulty im t-stat.. replaced the icemaker, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint unit leaking , checked unit found no error codes , while testing unit everything checked good , did find valve sticking open whenever unit calls for water , replaced valve and tested unit is running as designed with no leaks , let unit run a quick cycle and no signs of leaks . unit running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/14/2022
"installed Fc evap fan motor w/harness,, foundold motor scorching hot, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Edgewood, MD 21040
Neil H.
Job Details: 06/14/2022
unit wont even stop blinking cx said will call if they decide to have work done because they are replacing unit based on console and control no work performed
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW1
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20002
Samuel R.
Job Details: 06/14/2022
cx complaint unit freezer light not working.inspected unit and found a bad door switch.also unit is missing freezer door badge W10876598 6 tribles w11396033 100 tribles; ordrng 1 W11396033 (door switch) and 1 W10876598 (badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/14/2022
"upon arrival icebox fan not running, and all other fans quiet, replaced icebox fan perprevios, reset power, t36 and t3 all fans working and quiet, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Keswick, VA 22947
Kyle A.
Job Details: 06/14/2022
Cx complaint of end of cycle signal being too quite and of the unit rattling. Did confirm the rattle due to dented blower housing causing it to contact the base of the unit and end of cycle signal is as designed. Will need to return with housing and collar.; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10314173 (Roller) and 1 WPW10344699 (Collar)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/14/2022
"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Dryer making noise , Prior diagnosis found unit needs rollers and ideler . as well as blower seal kit. Installed rollers , blower seal and ideler and tested , Dryer is wquieter now, Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Greencastle, PA 17225
Andrew S.
Job Details: 06/14/2022
Cx complaint is that the unit will not heat in the oven or the burners. Upon arrival I found that the Incoming power into the unit was not correct. I found 119 V on the L1 side and only 18.8 V on the L2 side. I noted the issue on the Thank you card. Cx was not available and the unit was in a vacant house that is for sale. Job complete
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS00
Near Paeonian Springs, VA 20129
Ezra M.
Job Details: 06/14/2022
"not defrosting fully. per service pointer, defrost thermistor replacement needed. replaced thermistor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Vienna, VA 22180
Jason A.
Job Details: 06/14/2022
CX complaint DW not turning on even after breaker was reset. Unplug ui & closed door but no drain motor. Replaced console UI & Main control. Ran test wash - complete. Start NORMAL cycle & unit is advancing > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/14/2022
not all hiogh side parts are ordewred will need cap and trans as well; ordrng 1 W11545871 (trans) and 1 W11545871 (cap)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/14/2022
heater project removed old heater installed new tested through diag cycle no faults occured start was cycle let unit run and and wash motors turn on inspected for leaks none present
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shawn D.
Job Details: 06/14/2022
arrived freezer 30 fridge 46 opened system and had more freon in it than expecting but maybe was air mixed with freon. took fridge apart to find ice build up on right side like low charge. replaced the fridge eavporator due to leaking freon then added coupler to compressor and drier then vacumed unit down then filled to 6 oz and started cooling. told cx to give 24 hours to get down to temps. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/14/2022
"Cx complaint, RF surface burner intermittent operation, found gas leaks between the burner head and cap. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11435570 (Burner cap kit) and 1 W11367106 (Burner head kit)"
We serviced a
JENNAIR MICROWAVE
Model JMC2430IL01
Near Manassas, VA 20112
Robert W.
Job Details: 06/14/2022
CX Complaint is the light is out. Pulled unit and found loose connection reseatted and tested unit is working properly.