Service History 128 - VIA Appliance

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/17/2023

replaced parts & working

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0BS3

Near Ampthill, VA 23234

Chris B.

Job Details: 10/17/2023

cx comp unit burners are not burning correctly insp unit conf cx c omp found orphices to not be in correct spots on CT unit needs bL 155 br 110 and 194 both fronts....... unit had 110 in FR and 155 in fL 110 BR and 110in BL ordering a 155 and 2 194 orphices ; ordrng 2 wpw10347414 (fronts)s and 1 wpw10170508 (L rear)

We serviced a

WHIRLPOOL WASHER

Model WGD5100HC3

Near Rockville, MD 20853

Roberto I.

Job Details: 10/17/2023

"CX complaint unit noisy, paint coming out the drum.Tested unit, found drum bibrating and rubbing against the back. the enamel got corroded around the rubbing part. The drum seems to be warped, and not perfectly round. Ordering drum W10545923. Oversized part, ship it to cx; ordrng 1 W10545923 (drum (ship tp cx))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Brunswick, MD 21716

Ricky E.

Job Details: 10/17/2023

"installed part, unit cks ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Rockville, MD 20850

Roberto I.

Job Details: 10/17/2023

"CX complaint no ice and no water dispensed.Confirmed complaint. Water supply ok and single valve ok. The water didn't pass the filter housing. Removed and reinstalled filter, and now the water dispenser worked. Possible air trapped in the filter housing or possible defective part, but noe every thing is working ok. If the cx czlls back, please pre id filter housing W11194438"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Davidsonville, MD 21035

Shawn D.

Job Details: 10/17/2023

"arrived cx just unplugged fridge so plugged in and conifmrd noise. when i hold condenser in back the screaming high pitch noise goes away. i would hold line and yell over to cx and she said sounds good i then would let go and she said noise is back. condenser is rattling causing noise and noitcied most the time unit has insulation tape over the condenser line where it meets compressor. i grabbed 2 insulation pads from v/s and installed 1 on compressor condenser connection and one farther back and i now have noise. i then showed cx in manual unit says it will run longer than older units and understands she said theres no cooling issues. unit is good to go please email cx work order; ordrng 2 w11553819 (insulation pad SD V/S)s, used 2 w11553819 (insulation pad SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Rockville, MD 20852

Roberto I.

Job Details: 10/17/2023

"Cx complaint produce freezing in the bottom drawer.Temp chect in the deli drawer showed 39F Test 28 Rc 37F, test 29 Fc 2F, test 30 Pantry 33F. Deli drawer temp set on coldest (meat/fish).Called tech line, spoke to Chris and reported all the temp reading. He said there is nthing frong with the unit, just move produce from the dali to the crisper drawer and make the temperature in the deli drawer warmer by chenfing the setting. Explained everyhting to the cx."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW1

Near Crownsville, MD 21032

Alexander D.

Job Details: 10/16/2023

"cx complaint unit giving f0e3 overload error. inspected unit and verified complaint. also have locked rotor error. found feet screwed in all the way and rotor rubbing on cinderblock base. unscrewed feet as much as i could and releveled unit. ran calibration and autotest, no errors came back. unit is now working properly. cx paid 90.00 service call with c/c. charged service call on other po for cx to avoid issues double charging card"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS2

Near Fulton, MD 20759

Dustin F.

Job Details: 10/16/2023

"CX complaint: moisture on cieling from hood. Inspected unit, found the unit works good, blows air up into vent but doesnt really suck. pulled cover and filters out for MS and found Styrophoam wedged between vent fan and shaft. Unit is super loose on wall. Confirmed Unit is improperly installed and advised CX to contact builder."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Indian Head, MD 20640

Shane B.

Job Details: 10/16/2023

installed ordered part. restored power and ran service cycle and calibration. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Montpelier, VA 23192

Thomas B.

Job Details: 10/16/2023

Cx complaint unit is not working properly inspected unit found F8E1 for Long Fill inspected found little to no flow out of cold water valve ordering the water inlet valve assy. Cx installed a sediment filtration system. Ordering the water inlet valve. Called whirlpool TechLine to document; ordrng 1 W11513255 (Water inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Suffolk, VA 23434

Zachery R.

Job Details: 10/16/2023

"replaced acu, tested, unit working as designed. secured acu in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Millsboro, DE 19966

Michael E.

Job Details: 10/16/2023

"CX complaint: RC door dented, handles scratched and FC door foam on door. Inspected and verified complaint. I was successful in removing 2 foam drops from door. RC door, nameplate and 2 handles needed. Ordering 2 handles and RC door. Cannot reschedle due to direct to CX shipping.; ordrng 1 LW11091610 (dor-fip) and 2 W11542651 (door handle)s and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Poquoson, VA 23662

Justin W.

Job Details: 10/16/2023

prior to replacing part tested unit to find 243vac going to control advised cx to have correct power .going to unit. ordering control to complete repair.; ordrng 1 W11087226 (control)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, DE 19709

Frederick R.

Job Details: 10/16/2023

CX complaint is bouncing basket. Inspected/tested. Found leveling legs all set to 4 different depths. Adjusted to proper level. Replaced suspension per prior diagnosis. Removed bushings per service pointer. Calibrated and ran drain & spin 2 times with CX present and he was very satisfied. Unit is working as dersigned. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gainesville, VA 20155

Jason A.

Job Details: 10/16/2023

CX complaint WASHER not completing spin. Load comes out wet. Checked unit is level & spun tub by hand. Loud clunking. Checked motor sections & found rotor screw is loose. Oil leaking from gearcase & flung to inside cabinet. See SDpics. Retightened bolt & DLMS calibrate. Advised CX run smaller loads until gearcase is replaced > JJ; ordrng 1 W10915700 (stator) and 1 W11449841 (gearcase) and 1 GEARCASE

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Hockessin, DE 19707

Taylor F.

Job Details: 10/16/2023

Replaced door liner from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millsboro, DE 19966

Michael E.

Job Details: 10/16/2023

"Replaced the power cord as per previous diagnosis. The burner head sent is correct part number but incorrect part. Does not fit on RR burner. Marking urner head as wrongly packed. Marking burner caps for return visit. Burner head should have 3 tabs coming out of center, not 4. Ordering Burner head. Cannot reschedule due to no one on site.; ordrng 1 W11435659 (burner haed RR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/16/2023

"cx complaint water stopped dispensing, could hear buzz noise when activated, cx replaced filter no change then few days later it was working, on arrival was working fine, with or without filter, supply line had no kinks, possible frozen reservior, unit has very few items in it, adjusted temp up to ** , cx to monitor and thaw reservior, tested all ops ok... if cx calls back with reservior issue ordering damper and control"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near York, PA 17404

Bernard M.

Job Details: 10/16/2023

"Cx complaint unit won't complete cycles. Entered diag and found error code F7E6 motor fault. Ran test and afte filling the unit agitated once and shut off. Ran manual drain and it drained all water, ran manual high spin and agitation and it did both. Attempted to recalibrate and unit wouldn't start and shut off. Ordering parts and found in stock, set return for 10/23, office will contact cx to set time frame; ordrng 1 W11603811 (control) and 1 W10890624 (motor) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Virginia Beach, VA 23464

Lucas R.

Job Details: 10/16/2023

"cx complaint noise when icemaker is filling, checked unit, unable to duplicate at this time, cx had recording, noticed bridging of cubes, added presssure reducer, and permagummed fill tube, ordering valve and icemaker, advised cx to cancel appt. if issue is not resolved; ordrng 1 W11519244 (valve) and 1 W10786952 (valve LRVS) and 1 W11556926 (icemaker), used 1 W10786952 (REGULATOR LRVS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Centreville, VA 20120

Jason A.

Job Details: 10/16/2023

CX complaint MW+O display time is slow. Replaced console & set date & time. CX states time is off by 1 or 2 minutes the following day. Unable to verify. CX will call if issue persists > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Sterling, VA 20164

Richard B.

Job Details: 10/16/2023

"CX complant. Washer dosent spin all the time. Prior diagnosis found unit needs pressure switch and pressure hose. Installe both parts and tested unit/ Advised CX to not use two or three pods but to only use one pod for wash cycle. Job completed, RB"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0HB5

Near Lebanon, PA 17046

Cody H.

Job Details: 10/16/2023

"Cx complains unit cook top is fading. CX is within cosmetic warranty according to entitlements. Found unit top to have build up on it that is easily removed with proper cleaning techniques. Unit cooktop does show signs of heat fracture, unit will need cooktop replaced to correct issue. cx instructed to not use top of unit until it is replaced to prevent further issues. CX EMAIL CONFIRMED. Office to schedule with cx when all parts arrive.; ordrng 1 W11175876 (cooktop (BLK))"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Ashland, VA 23005

Thomas B.

Job Details: 10/16/2023

Cx compliant unit is not working properly inspected unit removed and replaced the drain pump and pan assembly tested for proper use unit now functions Normally

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Vienna, VA 22182

Christian C.

Job Details: 10/16/2023

Installed door assembly. Ordering nameplate. Cx said they will install themself.; ordrng 1 W10909682 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 10/16/2023

cx complaint recall - water is still dripping from ice maker checked unit and found dispenser leaking water not holding back any water at all when tested . checked out disenser and found water dripping from behind dispenser . also found it letting in warm air . ordering new freezer door for unit .; ordrng 1 W10913113 (door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/16/2023

CX Concern under sink was leaking water.. inspected the drain hose and water line under sink for dishwasher .. ran unit twice and drained.. no sign of leak .. cx did say her son replaced faucet after they found leak.. since then they havent seen a leak .. No sign of leak ..

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Annapolis, MD 21409

Davonte

Job Details: 10/16/2023

cx complained soap dispenser wasnt working on last visit. confirmed complaint. installed new soap dispenser. ran cycle on unit. no issues. unit working as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20724

Shawn D.

Job Details: 10/16/2023

i forgot to add in notes last time but door is dented i have pic of dent from last trip saved on my phone. i replaced the compressor evap coupler drier vacumed system down and filled to 55g and started cooling. ordering right hand door and nameplate for return; ordrng 1 LW11091610 (right hand door) and 1 W11223753 (nametag)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Marietta, PA 17547

Fred G.

Job Details: 10/16/2023

"cx complaint unit is making noise when in use. inspected unit and entered daig and found f2e1. cleared code ran test 51 and found unit finished with out issue. I lefted unit and found gearcase oil all over cabinet. I removed rotor and found slider was in good working order. unit needs gearcase, I found wash plate was seized. even the bolt was seized. unit needs gearcase, slider, washplate, 2 call count. qouted cx and cx declined. charged cx only for service call $139.00"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFB02

Near Newark, DE 19711

Frederick R.

Job Details: 10/16/2023

"CX complaint is frost in freezer. Inspected and verified. FC door gasket was barely touching cabinet and visible gap between liner and gasket. Installed 2 washers under FC to raise to proper height. Heated and formed FC gasket properly and got rid of gap. Unit is now repaired. Job is complete; ordrng 2 WP489467 (washer FRVS)s, used 2 WP489467 (WASHER FRVS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Yorktown, VA 23693

Justin W.

Job Details: 10/16/2023

replaced parts ordered tested unit working as designed. advised cx to monitor unit and call back if issue persists

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM2

Near Virginia Beach, VA 23464

Lucas R.

Job Details: 10/16/2023

"replaced glides, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model CAE2745FQ1

Near Norfolk, VA 23509

Lucas R.

Job Details: 10/16/2023

"extracted water, replaced acu and latch, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8500DW1

Near Crownsville, MD 21032

Alexander D.

Job Details: 10/16/2023

"cx complaint unit giving f2e1 error and wont start. inspected unit, its starting, running, and heating good at this time. checked errors, have x2 f2e1 stuck key, f4e3 restricted airflow, f4e2 heater2 failure. unit heating good and have good airflow coming out of vent at this time. called landlord and advised issue could be from tenant pushing buttons too hard but to make sure it wont happen again, we would replace control panel. quoted 488.74 landlord paid 139.00 service call with c/c and wants to see if it happens again now that we've told tenant to use a light touch to get buttons to respond. advised service call is good for 30days. if cx calls back, send tech with overlay(W11158455);"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Fallston, MD 21047

Brian R.

Job Details: 10/16/2023

came out and replaced lid. cx also said noise is back and had recordings. found idler bad. replaced as well as lubed rollers and let her clean unit out. units now quiet. job complete.; used 1 W10837240 (Idler Pulley) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Parkton, MD 21120

Brian R.

Job Details: 10/16/2023

cx complaint is unit stopped making ice. says it cools and runs good. water out door good. found mold wnt to harvest and stopped. never came back around. temps in range and checks. unit will need ice maker replaced. cx scheduled for 10/20; ordrng 1 W10873791 (Ice Maker)

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBL05

Near Baldwin, MD 21013

Neil H.

Job Details: 10/16/2023

open/close door keeps displaying and light inside staying on new switches for m/w needed; ordrng 1 WPW10128850 (Whirlpool Microwave Sliding Arm Lever) and 1 W10886919 (Whirlpool Oven Halogen Light Bulb) and 1 w11449277 (switch harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Middle River, MD 21220

Shane M.

Job Details: 10/16/2023

"cx complaint the unit door is swinging open. pulled unit out, found right spring on hinge pulled out. fix this issue. door now opening properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Newark, DE 19711

Frederick R.

Job Details: 10/16/2023

CX com plaint is IM not producing ice. Inspected/tested and verified. IM power on tried to force harvest and wouldnt. Temps were good. Checked harness at bottom of FC door and it was good as well as IM harness and good. Ordering ice maker. Quoted CX $381.16 for repair and he paid in full by CC. Cannot reschedule due to part availability; ordrng 1 W11546935 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lewisberry, PA 17339

Sal R.

Job Details: 10/16/2023

"CX complaint is that the unit is not completing a wash cycle as well as making a grinding sound during opperation. I found that the unit had a F8E1 and aF0E5 error stored in diag. I cleared the codes and ran a auot test . I found that the test completes the cycle , but the cold side valve is struggling to allow water in witch is causing a weezing sound from the inlet. I aslo found that the feet were on lowered causing the sheild to tap the floor with heaver loads of wash. I lowered the feet to raise the unit. I also found the splutch to be grinding due to a backed off drive cam nut. I secured the nut , but am ordering 1 splutch(W10721967) and shifter (W11481722). All parts are avalible, I have set a return date for 10/19; ordrng 1 W11038689 (water inlet valve) and 1 W10721967 (splutch) and 1 W11481722 (shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Damascus, MD 20872

Ricardo S.

Job Details: 10/16/2023

"Cx complains that the freezer door still making noises, inspected unit, hinges and cap cks ok, looks like the freezer door is defective in the hinge side, order freezer door; ordrng 1 w11566705 (dorfip)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Smyrna, DE 19977

Frederick R.

Job Details: 10/16/2023

CX complaint is range tripping breaker. Inspected/tested and found every time oven door is opened ao light is turned on from control it trips the breaker. Pulled back panel off and found wire to light unplugged and grounding off back panel. Set wire on connector properly and turned breaker back on. The unit is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Leesburg, VA 20175

Simon

Job Details: 10/16/2023

CX complaints drayer start button /power button not working.Inspected unit and found that the start switch not working as well as the timer .main power has the 240 VAC .unit need the start swich and time .CX will call once decided to repair it the unit or purchase new one .CX paid service call .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Clarksville, MD 21029

Dustin F.

Job Details: 10/16/2023

"CX: complaint unit not cooling right and making noises. Inspected unit, confirmed Fan Motor shorting out. ORdering control, UI control, Fan motor harnass, and fan blade for return visit.Contacted Safety; ordrng 1 W11556912 (control) and 1 W11661931 (fan motor) and 1 WP67006337 (fan blade) and 1 W11556911 (ui control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, VA 20191

Christian C.

Job Details: 10/16/2023

Cx complaint of unit has out of balanced loads. Inspected unit found F2E3 acu/ui mismatch. Ran through diag cycle no issues. Recalibrated unit. Ordering control.; ordrng 1 W11513246 (control)

We serviced a

KITCHENAID OVEN

Model KEBS207BSS01

Near Norfolk, VA 23509

Lucas R.

Job Details: 10/16/2023

replaced door glass.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Wilmington, DE 19808

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit not starting unless you turn the drum by hand. Found the motor to be defective. Also ordering the dryer repair kit and motor. Motor is CBE and cx paid for parts and SC by CC. Cx owes 110.00 labor on return. Called office and resceduled for 10/20/31; ordrng 1 4392067 (dryer repair kit) and 1 279827 (motor!dryer)

We serviced a

WHIRLPOOL ICE MAKER

Model KRFC604fSS00

Near Crownsville, MD 21032

Alexander D.

Job Details: 10/16/2023

replaced RH rc door gasket. fluffed gasket with heatgun. unit has been cooling and making ice good since last visit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Clarksville, MD 21029

Robert L.

Job Details: 10/16/2023

"installed icemaker per previous, reset control by power cycle, T56 E0, T57 passed 01, T45 filled properly, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Hanover, MD 21076

Shawn D.

Job Details: 10/16/2023

"cx complaint unit is not washing said water comes but no washing. inspected unit then checked for errors and had 4-3 ran diag cycle and motor never kicked on connection are tight. unit needs a sump, part is instock so called into office and rescheduled for friday 10/20/23; ordrng 1 W11025157 (sump assem)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Fairfax, VA 22030

Demonte S.

Job Details: 10/16/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. Ran Service Diagnostics on the unit. No error codes. I then started a cycle. Lower Rack isn't spinning / low water pressure. Unit will need Sump Motor. ; ordrng 1 W11087376 (Whirlpool Dishwasher Pump & Motor)

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Norfolk, VA 23504

Lucas R.

Job Details: 10/16/2023

"replaced u.i, tested fan operations, heated both ovens, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Centreville, VA 20121

Jason A.

Job Details: 10/16/2023

CX complaint FRIDGE has icicles forming on FC liner / ceiling. Used a bright light inside unit with room lights off. Air gaps on FC door top LEFt corner & RC top LEFT corner. Heated gasket to remove flat spots. Align doors so gasket has full contact with cabinet frame. See SDpics > JJ

We serviced a

KITCHENAID OVEN

Model KGSK901SSS00

Near Columbia, MD 21044

Dustin F.

Job Details: 10/16/2023

"CX complaint: oven and broiler wont light, click but wont lightInspected unit, confirmed CX complaint. found broiler element reading open, checked igniter, found it charred and shorted. unit needs new igniter, spark module, and broil element. Quoted CX for repair. CX wants to replace unit rather than repair. paid SVC fee."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Olney, MD 20832

Julian H.

Job Details: 10/16/2023

CX complaint about unit giving a code F6E2 ui cant heard acu then not turning on confirmed issue getting correct power 120vac remove console found a thermal event on console confirmed 5vdc from acu GAVE CX A QUOTE DECIDED NOT TO MOVE FWD PAID SVC CALL W CHECK; ordrng 1 W11120178 (console)

We serviced a

JENN-AIR HOOD

Model JXW9036HP4

Near Dayton, MD 21036

Robert L.

Job Details: 10/16/2023

"cx complaint not pulling out smells, found back flow at cage to motor, motor working at all speeds, also makeup air not kicking on , found vent hood ontop of garage not opening but loud air sound, cx to contacvt builder to correct venting issues, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ashton-Sandy Spring, MD 20860

Israel R.

Job Details: 10/16/2023

"Customer complaint unit light in the top of the Rc are not turning on. I found the freezer light is dimming and the Top rc light are dimmmed. I installed new Freezer light and still dimmed. I swapped it with one of the top lights.And now all the light are bright. Unit is back to normal operations.; ordrng 1 W10695459 (module 133.06), used 1 W10695459 (LED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Dover, PA 17315

Bernard M.

Job Details: 10/16/2023

When arrived found the RC door to have multiple scratches and paint chipping. Also found the FC door gasket separating from the inner liner. The inner liner is starting to separate from door. The gasket also won't stay secure to door. Ordering both RC and FC doors and they're to be direct shipped to cx address. When they arrive cx will contact office to reschedule; ordrng 1 W11178521 (nameplate) and 1 LW10668875 (FC door) and 1 LW10668874 (RC door)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Highland Springs, VA 23075

Chris B.

Job Details: 10/16/2023

cx comp unit will not drain insp unit dfound unit full of water and dp buzzing found obstruction in drain pump removed water removed obstruction tested unit wworking as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Richmond, VA 23222

Chris B.

Job Details: 10/16/2023

"replaced ordered parts and 1 hub from vs W10528947; ordrng 1 W10528947 (hub), used 1 W10528947 (hub) from stock"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHW05

Near Dover, DE 19901

Frederick R.

Job Details: 10/16/2023

CX complaint is no ice. Inspected/tested and verified. Found IM will not harvest at all even in test mode. Checked harness at bottom of FC doorat not frayed... Found condenser clogged with pet hair(cleaned for CX) and according to CX she has never replaced the water filter since she has owned the unit. FOund ice container defective from auger turning. Ordering IM and container. Cannot reschedule due to part availabilty; ordrng 1 W11284458 (icemaker) and 1 W10850492 (container)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Derwood, MD 20855

Julian H.

Job Details: 10/16/2023

CX complaint about neither side cooling well inspected temps Rc 60* Fc26* found back wall overfrosting removed frost formation with steamer & forced defrost unit on test38 can heard heater sizzling all connectors working control board glitching not sending unit to defrost change setting for evey 8hrs on test 7 unit needs control board CX PIF THRU APP; ordrng 1 W11595219 (ctrl elec)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/16/2023

cx complaint is the door coming apart making it difficult to open the door. confirmed complaint. door is broken on bottom right on the outside and that break continues inside causing the inner and outer door to seperate when opening/closing. unit will need a new door. ordering part. schedule when we have apporval and when part is available.; ordrng 1 W11206159 (door/mw)

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Camden, DE 19934

Frederick R.

Job Details: 10/16/2023

"CX complaint is DW leaking. Inspercted/tested and found unit has a faulty drain pump. Replaced from VS. Bad install on drain line.. Staraight down under unit and under house then back up. suggested to CX he get that fixed. Also used 2 shims from VS to properly level front of unit to keep it from leaking because it was leaning forward. Retested and the DW is now working properly. Job is complete; ordrng 1 W10876537 (drain pump FRVS) and 2 4387828A (shim FRVS)s, used 1 W10876537 (DRAIN PUMP FRVS), and 2 4387828A (SHIM FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS1

Near Silver Spring, MD 20906

Israel R.

Job Details: 10/16/2023

Customer complaint unit is not drying. I tested the unit and found the unit in cycle on the dry cycle. I touched the heater and the heater is on burner my hand. I found the rinse aid is emty and the dishes in there were dry but the tub around it was not. I adviced the custoemr to use rinse aid and to wipe the wall with rinse aid to keep water from getting on the walls. The unit is good. Custoemr needs to use rinse aid. Qutoed for fristicon pads. owes 134.07 if they call back.; ordrng 2 WP8268961 (pad)s

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Rockville, MD 20853

Israel R.

Job Details: 10/16/2023

Customer complaint unit is not exhausting correctly. I found the vent cover was catching the vent exhauste. Pulled unit off i asjusted the vent and now is going in the whole. Tested unit is pulling more air. She said is still not enough but the vent is fully open and i feel air blasting in the vent outside. I explained to the customer that this over the range microwave are less effecient moving air that a regular hood. She will need to get a hood if she wants all vapor to go out.

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Washington, DC 20016

Sherwood

Job Details: 10/16/2023

cx complaint grinding noise. arrived and confirm cx cissue. remove blower housing and wheel made adjustment and now dryer is not making grinding sounds anymore. repair complete.

We serviced a

MAYTAG OVEN

Model MER6600FZ1

Near Norfolk, VA 23502

Carl A.

Job Details: 10/16/2023

replaced all parts tested unit works as designed

We serviced a

JENN-AIR COFFEE-MAKER

Model JJB6424HL0

Near Washington, DC 20008

Sherwood

Job Details: 10/16/2023

cx complaint empty groiunds container error code. arrived and could not duplicate issue. cx states error code comes when they do three or four cups then the error code will appear. but it wouldnt be alot of coffee grounds. called TL tried put unit into diag but couldnt get it into a service diag. switch for container is working good. TL advised cx need to clean draip tray and ground container out at the same time it says in manual. also he advised cx to do a cleaning.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS00

Near Annapolis, MD 21409

Davonte

Job Details: 10/16/2023

"cx complained unit rc door wasnt sealing. confirmed cx complaint. after inspecting unit could see that door seal was coming off. tried reseating seal, but seal was warped. unit will need need door seal, 0 in stiock. cx paid for parts, service call. will owe 110 for labor; ordrng 1 WP2266903 (gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Washington, DC 20009

Sherwood

Job Details: 10/16/2023

Cx complaint dw leaking. arrived and confirm found when unit filled it would start leaking from sump/motor. advised cx not to use. cx will need sump.; ordrng 1 W11613480 (sump/ motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/16/2023

"cx complaint unit freezing food in rc, checked unit, rc at 32 degrees, come to find damper not closing. damper has 121vac supplied, also rc thermistor reading open. ordering thermistor and damper to complete repair.; ordrng 1 WPW10248595 (damper) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near ,

Shane M.

Job Details: 10/16/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Millsboro, DE 19966

Michael E.

Job Details: 10/16/2023

CX complaint: FC door resists closing. Tested and verified complaint. I found this was due to the unit leaning frward too much. I leveled unit and lined up doors. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32L19AS1

Near Crofton, MD 21114

Alexander D.

Job Details: 10/16/2023

"cx complaint bottom door interlock came unset. inspected unit and verified complaint. tried to get it reset but the cam plate started falling off so i stopped. unit doesnt have interlock service pointer and cant order it as an assembly, have to order individual parts to interlock. ordering bottom interlock, cam plate and spring. quoted 269.61, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10156813 (bottom interlock) and 1 W10562613 (cam plate) and 1 W10156812 (interlock spring)"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Newark, DE 19711

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit making a scraping noise. Tested inspected and verified complaint. Found the idler pulley to be defective. Replaced pulley from the previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23320

Branden R.

Job Details: 10/16/2023

cx complaint frost build up in freezer checked unit and found door warped on the bottom left allowing warm air into unit . steamed out all frosted and advised cx i will be ordering door for repair . will use rails and gasket on return just incase rails get stiff while waiting for door . ordering all parts for repair .; ordrng 1 W11377193 (freezer door)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near McLean, VA 22101

Christian C.

Job Details: 10/16/2023

"Cx complaint unit would click whenever trying to use MW. Inspected unit no errors stored. Ran MW for 3 mins no issues. Found if not closing door at center of handle possible for door not to hit switch. No defects found on switch, liner, or inner door. Advised cx to close door at center. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Middletown, PA 17057

Fred G.

Job Details: 10/16/2023

"cx complaint unit doesnt make much ice. Inspected unit and took a FC temp and found -13 degrees FC. ran test 120 and found IM harvest and found home postion. test 67 I found IM maker filled. I found test 59 fan came on. I found average temps in IM was -4. but highest temp found in the last 6 hours was 60 degrees. i did found some hollow ice in mold. called TC, unit needs control, and door UI. I found some temps were wrong in the past. unit does seem to be cooling today as design. once parts are in please call cx and set up a return visit.; ordrng 1 W11664342 (control) and 1 W11574767 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near ,

Taylor F.

Job Details: 10/16/2023

Cx complaint is unit not dispensing ice. Replaced the auger motor and coupler per previous diagnosis. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Baltimore, MD 21206

Shane M.

Job Details: 10/16/2023

cx complaint the unit isnt powering on. 120v at wallout. 120v to control. unplugged console from board. unit powerd on & started cycle. quote for the repairs $432.94 W11525996 cx paid svc by card

We serviced a

KITCHENAID DISHWASHER

Model KDTM704EBS0

Near Norfolk, VA 23502

Carl A.

Job Details: 10/16/2023

"cx complaint of unit not being albe to start checked unit to find no error codes at this time,checked unit to find that ui plug to board not full seated resaeted connector from ui to control board tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Derwood, MD 20855

Julian H.

Job Details: 10/16/2023

CX complaint about unit not working inspected & found water standing on the tub put unit on test mode found error F9e1 long drain auto noticed that pump wont start looked under & found a pinched wire going to it redid wire & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Baltimore, MD 21213

Shane M.

Job Details: 10/16/2023

"installed new icemaker, unit working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Lewisberry, PA 17339

Sal R.

Job Details: 10/16/2023

"CX complaint is that the unit is grinding during opperation. Disconnect between Lowes EPP and VIA. CX had service on 10/10 under differant PO #. I found that th unit is leaking oil from the gearcase. I also found a F7E6 in diag. I am ordering 1 gearcase (W11449840), 1 splutch (W10721967), 1 belt (W11239857), 1 shifter (W11481722), 1 run cap (W11395618), 1 washplate (W10752283), 1 spanner nut (W11551646), and 1 7/16 blot (W10752187). A 2 call cou nt will be rquirred for the return visit. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11481722 (shifter) and 1 W11395618 (run cap) and 1 W10752283 (washplate) and 1 W11551646 (spanner nut) and 1 W10752187 (7/16 bolt) and 1 2callcount (2 call count)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Rockville, MD 20850

Roberto I.

Job Details: 10/16/2023

"CX complaint damaged grate, noisy fan motor.Tested the exhaust fan, confirmed noise/vibration. Inspected unit, found plenum cover screws completely loose, making the cover vibrating. Tightened screws, the noise stopped. Inspected grate, found some stain and discoloration. Advised cx that this is a cosmetic isue and cannot be covered after 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Washington, DC 20001

Sherwood

Job Details: 10/16/2023

cx complaint water dispensing slowly. arrived todayn and confirmed issue installed new filter that cx had and still same issue. installed bypass for filter head and water dispensed fine. cx will need reservoir. cx will also owe 120labor on return visit.; ordrng 1 W11346622 (reservoir)

We serviced a

KITCHENAID OVEN

Model KSDB900ESS4

Near Glenwood, MD 21738

Robert L.

Job Details: 10/16/2023

"cx complaint oven stayed hot for hours after use, cx just bought house, at arrival temps 77/75 in ovens, preheated to 350, cracked to door to let heat escape, and unit cooled dow to 150 in 10 minutes, oven well insulated holds tmep well, cracking door will help release heat, temp never rose so no stuck relays, cx to monitor, if cxc calls back order main control W11099784 for possiblestuck relay , documented thru service matters and called in; ordrng 1 W11099784 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 10/16/2023

"Cs water filter housing leaking water , confirmed complaint. I found the water filter housing the door is frayed and its leaking water, I turning the water off for now, ordering water filter housing.; ordrng 1 W11162042 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Lexington Park, MD 20653

David J.

Job Details: 10/16/2023

"Customer complaint unit is not making ice sometimes only ice chips after previous text visit he had found the need a new icemaker arrived today and verified complaint removed old icemaker and installed new one by the time I had put it back together icemaker filled with water. explain to customer to give it 24 hours for a bin of ice, unit is working as intended. Job complete."

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Bethesda, MD 20817

Brian F.

Job Details: 10/16/2023

"Installed new outer door, console, and lower rack wheels. Found inner door and tub also deformed. Ordering inner door, tub, and insert.; ordrng 1 W11409866 (tub) and 1 W11559689 (inner door) and 1 W11579566 (insert)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Gaithersburg, MD 20877

Julian H.

Job Details: 10/16/2023

"CX complaint about unit not turning on inspected found power on outlet went to filter board & found fuse open replaced from VS tested & working; ordrng 1 W11188752 (fuse(JH VS)), used 1 W11188752 (FUSE (JH VS)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Sterling, VA 20164

Richard B.

Job Details: 10/16/2023

CX complant. Microwave dosent heat. Prior diagnosis found unit needs high side . Installed all parts and tested unit. Microwave is heating correctly now. Job completed. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Colonial Heights, VA 23834

John P.

Job Details: 10/16/2023

Confirm CX is complaint of doors rusting ordering doors; ordrng 1 LW11037738 (Door shp2cx) and 1 W11566705 (Door shp2cx)

We serviced a

KITCHENAID OVEN

Model KERC607HBS8

Near Petersburg, VA 23805

John P.

Job Details: 10/16/2023

"Cx complaint display no longer illuminating and has a hard time regulating temperature on cooktop verified infinite switches getting stuck on, also found several keys not responding when touched unable to check unit for error codes being display not illuminating, display board and keypad and infinite switches are NLA; ordrng 1 9782419CB (Ui NLA) and 1 9782430 (Display board NLA) and 1 WP9782437 (Control) and 1 WP9755175 (Infinite switche) and 1 9751363 (Infinite switch NLA) and 1 9751364 (Infinite switch NLA) and 1 9751362 (Infinite switch NLA)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Madison Heights, VA 24572

Kyle A.

Job Details: 10/16/2023

"Cx complaint of damage. Found left end cap sheared off. And ui tabs to mount it the same. Also major dent to case causing drum to not move freely. Ordering case,ui,and end cap.; ordrng 1 WPW10520782 (Left cap) and 1 W10877390 (Ui) and 1 W10596395 (Cabinet) and 1 W11176265 (Cabinet)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/16/2023

"Cx complains that the unit oven not heating, inspected unit, the bake cycle not working, broil cks ok, the flame is too high in one side, the burner is in the incorrect position.. orifice cks ok, reset power, unti tested and the bake burner flame cks ok. oven reach temp ok"

We serviced a

WHIRLPOOL OVEN

Model WOEC3030LS00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/16/2023

Units oven door glass is shattered and will need to be replaced along with emblem. Ordering inner door.; ordrng 1 W11653626 (Door front stainless) and 1 W11178521 (Emblem)

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