Service History 1200 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/17/2022

replaced latch tested unit now working

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Gaithersburg, MD 20882

Julian H.

Job Details: 05/17/2022

CX complaint about unit just giving error F7E1 tachometer not detecting speed inspected and found that motor is not moving just makes a buzzing sound tested actuator and is moving back & forth when selected spin or agitation tested windings on motor and gave me 4.8oh according to svc manual need to be between 5-9.8oh little low ordering cap as well; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor-drve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bel Air, MD 21014

Neil H.

Job Details: 05/17/2022

replaced the fc door unit checked good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Indian Head, MD 20640

Robert A.

Job Details: 05/17/2022

Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I checked the control board and found the wire connector from the UI console was not connected. I connected the UI console wire to the control board and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/17/2022

Cx complaint is that the unit is leaking water from the RH side. Upon arrival I found that the return line on the compressor was wet and the insulation around it was saturated as well. I spoke with MM and I will bee ordering the SS repair. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11393142 (Compressor) and 1 W11109499 (Drier) and 1 W11291123 (Evap RC) and 1 W11099748 (Evap FC) and 1 W11548259 (Condensor) and 1 W11575001 (3 Way Valve) and 1 3callCountSS (3 call count SS Repair.)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Newburg, MD 20664

Robert A.

Job Details: 05/17/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Centreville, VA 20120

Demonte S.

Job Details: 05/17/2022

"Inspected the unit. Found that the cx is saying that the Dishwasher will stop in mid cycle. ( Cx had the Dishwasher running once I arrived. Time left was 16 mins on the cycle. ) Checked power to the unit. I'm getting 122.1 volts. I then ran Service Diagnostics on the unit. Error Codes are F-E- = No Error Codes. I then ran a Service Test on the unit. Unit didn't stop. Advised that the cx makes a video of this issue before calling use back. Cx is to show the panel and how the dishwasher is loaded. Pre I.d. Control Board =W11305308 , O.w.i. =W11084121 Vent = WPW10469574, & User Interface = W11368911. Don't go without parts. Cx paid for the Service Call by Card. Cx is paid in full."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Sykesville, MD 21784

Justin S.

Job Details: 05/17/2022

replaced the sump and ran the automatic test cycle. passed without any odd noises. ran the unit and dont see the unit leaking. the unit i snow good

We serviced a

WHIRLPOOL FREEZER

Model KRFF707ESS00

Near Ocean City, MD 21842

Michael E.

Job Details: 05/17/2022

"CX complaint: unit went no cool until reset. Tested and verified complaint. RC at 39, FC at 27 and IB at 27 degrees. IB fan has a rough sound and very low airflow. Ice dispense auger is seized...powers up but does not turn. Evap was clear with healthy frost pattern. FC thermistor was reading 4.3 kolms at 40 degrees. Evap harness, auger motor and IB fan needed if approved. CX would like to look at new units before deciding on repair. Job is complete. Saved quote"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Harrisburg, PA 17109

Marc M.

Job Details: 05/17/2022

"cx complaint unit not drying items. inspected unit and found that the belt is broken and idelr pulley heavily worn. drum no longer rotating. unit will need parts; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Selbyville, DE 19975

Michael E.

Job Details: 05/17/2022

"Replaced element as per previous diagnosis. Tested unit and it is jnow working properly. Job is complete; ordrng 1 W11537778 (element), used 1 W11537778 (element) from stock"

We serviced a

WHIRLPOOL RANGE

Model KCGS950ESS02

Near California, MD 20619

Robert A.

Job Details: 05/17/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Frederick, MD 21701

Brian R.

Job Details: 05/17/2022

cx complaint is part or the lock broke. checked unit and strike broke. replaced strike and tested unit and unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20708

Israel R.

Job Details: 05/17/2022

Customer complaint unit is ligthing the top of the refrigerator and the freezer. I found both lights are out. This light are really hard to take out but is getting power no light. Ordering two lights. Send IR if possible.; ordrng 2 W11520324 (Light)s

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Centreville, VA 20121

Robert W.

Job Details: 05/17/2022

"Replaced Door gasket, thermostat and paint unit tested and is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Queenstown, MD 21658

Emmanuel R.

Job Details: 05/17/2022

"Cs washer tries to start a cycle fills with water then humms and shuts off displays error code. I found error code F1E2 drive motor over volatge, it doesnt complete automatic test mode, it fills with water but when it gets to the drive motor it just humms but doesnt spin. I took the belt off and spun the motor by hand and it isnt seized, electrical fault. Ordering drive motor and capacitor incase its needed.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Cockeysville, MD 21030

Justin S.

Job Details: 05/17/2022

replaced the ice maker and the unit still doesnt fill. found cx water off and the tapping valve installed down. when cx turned the water on it started leaking. tested the ice maker again and it still doesnt fill. found 120vac to the valve. resistance is open. replaced the valve and tested. the unit now activates the valve but the line also has a leak so cx needs a plumber to replace the plumbing valve and line to the unit. the unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hurlock, MD 21643

Emmanuel R.

Job Details: 05/17/2022

"Cs unit doesnt finish a cycle, it goes from soak to wash multiple time, found error code f1e1 control fault. Checked connection and didnt find any loose wires. Control is lossing communication, Replaced control and tested unit. No more error codes and passed automatic test cycle multiple times. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Selbyville, DE 19975

Michael E.

Job Details: 05/17/2022

Replaced the bearing ring as per previous diagnosios. Tested unit and it is now workiung properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Winterville, NC 28590

Ronnie B.

Job Details: 05/17/2022

"removed and replaced heater element, tested, confirmed no leaks, unit works as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Boyce, VA 22620

Ezra M.

Job Details: 05/17/2022

"unit powered on, will not shut off, will not start cycle. acting like it will start, with lights, but not doing anything, cannot cancel cycle with power button. unplugged unit, no change. can change cycle options. there is an issue with either the control, console or lid lock, or combination there-of. will order all 3,; ordrng 1 W11561182 (fascia) and 1 W11481108 (control) and 1 W11394572 (lid latch)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Dayton, MD 21036

Robert L.

Job Details: 05/17/2022

"installed updated heater per TSP and s-17304, install floor was build up cx removed unit and added plywood and reinstalled, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Millville, DE

Michael E.

Job Details: 05/17/2022

"Parts ordered were not the parts intended. I intended whole door and hinge recievers but both were incorrect. Inner door liner has lost paint since installed due to the defect. Right hinge tilts inward and causes the door to rub the body which is rubbing off paint. Reordering inner door, both hinges, retainer, Bothe hinge recievers. When i had the door apart i did not see anything that would cause this problem. Unsure if the problem is from door or recievers which may be contorting the hinges. On repair visit try changing recievers first, then test door, if new liner is put on before problem is resolved then it will scratch the new liner. Cannot rescheduled due to SO parts; ordrng 1 WPW10292008 (liner-door) and 1 WPW10335434 (hinge-door) and 1 WPW10335433 (hinge-door) and 1 WPW10272329 (hinge-recv) and 1 WPW10272328 (hinge-recv) and 1 W10340464 (retainer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 05/17/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Glen Allen, VA 23060

Gill G.

Job Details: 05/17/2022

found right side of heater not secured tight enough. tightened nut on heater. tested. checked for leaks. found small leak coming from water inlet assembly due to securing nut not being tight enough. tested. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Yorktown, VA 23693

Jason T.

Job Details: 05/17/2022

"Cx complaint, not cooling properly in the fridge, temperature tested at 44 fridge 4 in the freezer. Ran factory diagnostic test, found unit set to adaptive defrost control, changed to manual 8 hr defrost, verified proper air flow, cooling-freezing...working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Montpelier, VA 23192

Jerod R.

Job Details: 05/17/2022

"tested unti found unti had no cold water function, found unit had harness to cold valve disconnected"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, VA 23505

Jason T.

Job Details: 05/17/2022

"Cx complaint, terminal block connection loose, found set screw broken off. Installed pre-i'd terminal block kit, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL OVEN

Model KEBC101KSS06

Near Travilah, MD 20854

Roberto I.

Job Details: 05/17/2022

"Cx complaint door not closing.Inspected door, found hinges out the receivers. Removed and reinstalled door, it worked ok. Tightened handle and all the screws around the door liner. Collected 120 with check #2189"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/17/2022

"CX complaint no ice. Inspected icemaker, found water inlet separated from the body and shaft out of place. Replaced and cycled icemaker, it didn't fill. Energized valve, it didn't open. Water supply ok, confirmed 120V supplied to the valve by the icemaker. Replaced inlet valve and tested icemaker again. It cycled and filled ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Easton, MD 21601

Emmanuel R.

Job Details: 05/17/2022

"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778. Installed element, coudlnt test the unit. The power cable is disconnected, Cs he needs to fix the wiring."

We serviced a

KITCHENAID RANGE

Model KFEG500ESS4

Near Springfield, VA 22153

Lloyd B.

Job Details: 05/17/2022

Cx complained the element would stay on high. Inspected the unit and found a bad switch. Unit needs new switch on the front right.; ordrng 1 W10857622 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Wilson, NC 27893

Ronnie B.

Job Details: 05/17/2022

"removed and replaced door switch and light assy, unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/17/2022

cx complaint units door gasket is fraying. inspected unit and found door gasket is ripped and falling apart. orxering 1 (W10906683) and will use the adhesive on return vist. scheduled cx for 5/20.; ordrng 1 W10906683 (seal-door)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 05/17/2022

CX compalit is MW no heat. Inspected/tested unit and verified complaint. During inspection i found MW had a faulty magnetron. Replaced magnetron from pre-id. Put unit back together and retested and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAFW2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/17/2022

Cx complaint is that the dispenser is not dispensing any rinse aid. Upon arrival I found that the detergent door opens correctly but the rinse aid is not dispensing. I also found that the adjustment knob does not stay on its setting. I am ordering a dispenser. Please contact cx when the parts are available to scheduel the retrun visit.; ordrng 1 W10861000 (Dispenser)

We serviced a

MAYTAG WASHER

Model MTW5740TQ0

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/17/2022

"loud grinding noise from machine bottom when trying to spin. coupler spins by hand, drain pump seems to be moving properly. basket does not move in spin. found damage to balance ring and tub ring, agitator cam is in pieces around agitator bolt, agitator bolt siezed in place. cannot complete diagnosis to check clutch and basket connections. cust wants to explore options before continuing."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/17/2022

came out to resolve the issue with the special project involving the dishwasher heating element. disassembled the unit as needed. replaced the element. put the unit back together and reinstalled the unit in the slot. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Locust Hill, VA 23092

Lucas R.

Job Details: 05/17/2022

"cx complaint no cool, checked unit found fc evap covered in ice, fc not defrosting, def thermistor @ 11k ohms from control on arrival, fc thermistor @ 17k ohms, removed fan assembly, both thermistors reading same resistance of 7.29 k ohms in ice water, called techline spoke with rit, advised to run test 38, no voltage to heater, ran test 120 vac to heater, call dropped, called back spoke with austin advised to replace main control sr7733676742. quoted cx part WPW10675033 198.68, labor 110.00, shipping 15.00, cx unsure if repair at this time, and contacting w.p for auth."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Spotsylvania Courthouse, VA 22553

Eric F.

Job Details: 05/17/2022

"Confirmed cx complaint unit making buzzing noise. Found malformed grommets causing unit to vibrate. Replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Wilmington, DE 19810

Taylor F.

Job Details: 05/17/2022

Replaced element per SP s17304. Tested unit and unit is working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Carrollton, VA 23314

Justin W.

Job Details: 05/17/2022

"cx complaint unit just drains and beeps. f8e4, f8e2. checked unit to find unit is sitting on subfloor unable to remove. unit needs to be leveled properly and drain pan dried up. unit will wwork once it is leveled properly. tested unit went through all cycles properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Parkton, MD 21120

Justin S.

Job Details: 05/17/2022

the freezer door switch is not turning the lights on and off when activated. the unit needs the door switch; ordrng 1 W11396033 (freezer switch) and 1 W11384469 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Baltimore, MD 21215

Keith H.

Job Details: 05/17/2022

cx complaitn is unit not cooling inpsected unit and found the evap heavily overfrsoted will need harness for defrost. cx paid in full 2 count job; ordrng 1 W11545823 (harness)

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Kenton, DE 19955

Jonathon C.

Job Details: 05/17/2022

"cx complaint, loud cracking noise when running cycle, and odor during wash. tested unit, unable to verifiy any abnormal noise. requested a test load from cx. did not have one available. told cx i was unable to verifiy issue, if we need to return for this issue we need to have a test load ready to go. job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 05/17/2022

"unit has weak sump ordered new sump, sump and heater will need to be changed out at the same time; ordrng 1 W11416363 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Wilmington, DE 19802

Taylor F.

Job Details: 05/17/2022

"Cx cancled at the door, cx will call to reschedule."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, VA 22153

Carl R.

Job Details: 05/17/2022

Door Hard to Open - Refrigerator. Mullion is not allowing door to open or close. Needs mullion.; ordrng 1 WPW10624451 (Mullion)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 05/17/2022

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found that when the unit is plugged in, the drain pump starts and unit gives an F3E2 error code. Checked connections of the pressure hose both to the control and the tub. Made sure pressure hose was clear. Ordering control, cannot reschedule at this time due to FBO part.; ordrng 1 W11419171 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/17/2022

"replaced outtter tub tested and calibrated unit also replaced strike works as designed; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near ,

Tanner B.

Job Details: 05/17/2022

"Found the heater connection on control, reseated and tested unit . job comnplete"

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS

Near Clarksville, MD 21029

Robert L.

Job Details: 05/17/2022

"cx complaint intermitten water and ice, seems to freeze, cx increeases temps and thaws, found icemaker fill tube frozen, found air elaking from ice chamber, replaced adapter and seals, added permagum to insulate tubing and opeing from ice chamber to RC, t45 filled icemaker, t56 E0,t57 01 passed, , cx to monitor temps and tape switch just in case, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Highland Springs, VA 23075

Gill G.

Job Details: 05/17/2022

cx complaint: unit drum is not turning. found drive belt slipped off of pulley. reinstalled belt. tested. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chesapeake, VA 23321

Zachery R.

Job Details: 05/17/2022

cx complaint unit is leaking while filling. upon arrival cx stated unit is under 1year manufacturers warranty. advised cx to contact whirlpool to be dispatched properly. provided whirlpool cx care number.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Quinton, VA 23141

Gill G.

Job Details: 05/17/2022

installed third rack tracks and middle rack adjuster kit. tested. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Middletown, DE 19709

Taylor F.

Job Details: 05/17/2022

"Cx complaint is unit making a grinding noise. Tested inspected an dverifed complaint. Found the hub stripped out, the washplate stripped out, and the belt, splutch, gearcase to be defective. Quoted cx for repair and cx decided to buy a new unit. Cx paid 120 service call by check. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Waldorf, MD

Robert A.

Job Details: 05/17/2022

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine but there no ice in the bin. The IM was in the off position and the fill tube was clogged with ice. I removed the ice and tested the IM. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS

Near Middletown, DE 19709

Taylor F.

Job Details: 05/17/2022

"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the water supply line to be leaking where it connects to the DW. Tried to tighten the line with no sucess of stopping the leak. Cx will have to have a plumber replace the water line to the DW. Cleaned all standing water up off the floor, left the kickplate off and left the water off. Collected 120.00 Service Call by CC. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WGT4027HW0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/17/2022

Cx complaint of unit constantly draining. Did confirm units in lock out due to low flow error. Units valve read proper resistance. Found unit has alot of soap build up. Instructed cx on soap use and also instructed them to clean washer with affresh

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES0

Near Bear, DE 19701

Taylor F.

Job Details: 05/17/2022

"Cx complaint is gas company came out and shut the range off. Tested inspected and could not verify complaint. After speaking to the cx, found the burner cap was not on properly and the day of the incident, she had been using that burner for atleast 2 hrs. Had no CO reading with all burners on and oven. No gas leaks. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/17/2022

Cx complaint of poor wash quality. Did confirm and found units water valve fluttering causing it to not let enough waterand friction sleeves broken and on the floor. Will need to return with valve and sleeves.; ordrng 1 w106488041 (Inlet) and 2 WP8268961 (Friction sleeve)s

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Smithfield, VA 23430

Justin W.

Job Details: 05/17/2022

replaced heater per service pointer. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Norfolk, VA 23503

Justin W.

Job Details: 05/17/2022

cx complaint noise during use. checked unit to find no issues with unit. this visit was to cover the install and instruct of new unit. unit is working as designed went over correct detergent use procedure and loading procedure.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Shane B.

Job Details: 05/17/2022

cx complaint is the interior light going out. cx said it failed a few weeks ago. he took bulb to home depot and they gave him a new one. he put it in and within days the bulb shattered when light was on. i found bulb shattered and stuck in the socket. found no other damage to the unit. ordering socket and new bulb.; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVM58

Near Nottingham, MD 21236

Neil H.

Job Details: 05/17/2022

cx complaint ice maker not working found 120vac to i/m no movement replaced and tested good.406.29 collected

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4205FZ3

Near Bowie, MD 20721

Shane B.

Job Details: 05/17/2022

"cx complaint is the unit not heating. cx said he heard no strange nosies, it runs quietly just does not heat. confirmed complaint, unit does not heat at all. outlet is properly wired and supplying 120vac. pulled unit down and removed cover. found tranformer is getting 110vac. unit heated a wet papertowel twice when testing. normal buzzing can be heard when unit heats. ran unit again. no buzzing, no heat. with no buzzing/heat transformer gets 117. i called techline they had me check magnatron. they said mag is beginning to fail. 7733673671. ordering mag. part is covered by 10 year warrenty. cx paid service call and labor.; ordrng 1 W10818686 (magnetron)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Millersville, PA 17551

Drew B.

Job Details: 05/17/2022

cx complaint that unit is not dispencing ice.. i found the auger shaft coupling 3 prong piece is broken on not engaging in bottom of the ice bucket will need replaced to successfully dispence ice. call when in to reschd in wrrtny..; ordrng 1 WP2220458 (coupling) and 1 WPW10291905 (seal) and 1 W10852956 (spring) and 1 WPW10258544 (shaft)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Chesapeake, VA 23321

Justin W.

Job Details: 05/17/2022

cx complaint cooktop not sparking anywhere. checked unit to find spark module not getting voltage checked to find switches good. found wire broke on back 3 inches from module. repaired wire and replaced module tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Annandale, VA

Lloyd B.

Job Details: 05/17/2022

"Cx complained the door alarm did not go off. Inspected the unit and found the door switch was stuck closed. Removed the switch and was able to make it open and close, reinstalled and tested with the door open and the alarm now goes off and the lights come on. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG510S0HB1

Near Burke, VA 22015

Lloyd B.

Job Details: 05/17/2022

"Cx complained of preheating problems. Inspected the unit and found that it was cycling every few seconds during preheat before stopping at 205 degrees. At the dsi board, the valve rd to org is 221 ohms and from blu to org 218 ohms which is close to 216 ohms range. At the control, the sensor is 1320 ohms at 205 degrees also in range. Tech support says it may be valve or dsi board or gas valve but hard to determine because problem is intermittent SR7733674688"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Mineral, VA 23117

Jerod R.

Job Details: 05/17/2022

"tested unit found unit had bad adjusters , ordered ne adjuster; ordrng 2 WPW10546503 (adjuster)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Chester, VA 23836

Chris B.

Job Details: 05/17/2022

cx showed recite with ext warranty adcised cx to call ext warranty company

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Westminster, MD 21158

Justin S.

Job Details: 05/17/2022

cx says the unit is not illuminating the cooktop light. found the cooktop light is blown and cx is out of the 30 days. the cx is going to replace the light. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near North East, MD 21901

Jonathon C.

Job Details: 05/17/2022

"cx complaint, unit does not wash properly. replaced sprayarm per prior diag, tested unit, unit working as designed. job is complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/17/2022

CX complaint is unit making loud noises. Tested unit and verified CX complaint. Unit would not agitate. replaced slider and clutch and unit was having same issue with loud grinding noise. Pulled gearcase and fouind oil coated around seal at top of transmission. Replaced gearcase and put unit back together. Calibrates and then retested. Unit is working properly. Also found drain pipe 18 inces down inside standpipe. Shortened hose to correct that issue. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near York, PA 17402

Drew B.

Job Details: 05/17/2022

cx complaint that unit is not closing door i found the upper rack is not align in the manifold tube causing the door to hit when closing showed cx on how to keep adjusters and now seals and checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/17/2022

cusomter complaint plastic have residue on them not all but most checked fault history none present ran diag 84 f no faults ran normal high temp only reached 94 f spoke with tech support sr7733672086confirmed water should be hotter going in spoke with customer stated the old one didnt do it plastic tub using condenstation dryinig where water will just shed off wont get as hot as this model customer will have builder turn up water temp unpleased as it is ruining her cups

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEM7

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/17/2022

"Cx complaint random water leak from bottom.Inspected unit, tested again water dispenser and icemaker fill, no leaks. Evap drain ok. Removed rear drain pan, found it cracked around drain tube connection. Replaced pan using pre id part. Unit good to go. Collected 95.93 with check #275"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Carlisle, PA 17013

Fred G.

Job Details: 05/17/2022

"cx complaint unit had dents on RC, and FC doors and RC door handle is scratched. inspected unit and found 2 dents on RC door and a big scratch on RC handle. FC door is also dented in the center twice. called TL (SR7733672071) due to the amount of damage on unit. TL recommended to replace both doors and handle and name plate. ordering both RC, FC doors, RC handle, nameplate, buttons for the holes. cx is aware for the 4-6 week delay and doors will be shipped to there house. they will inspect doors for damage and call once they are in.; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 W11459378 (ss handle) and 1 13109223SQ (dor-fip ss) and 2 WP67001130 (button- pl)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Alexandria, VA 22314

Eric W.

Job Details: 05/17/2022

cx needs after 12 nooon try and make last stop cx complant of no water no ice removed filter and got water out of unit unit needs new filter head cx paid in full; ordrng 1 WPW10238123 (filter head)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Carlisle, PA 17013

Fred G.

Job Details: 05/17/2022

cx complaint unit is leaking from left front corner. also unit is making a loud noise while using heavy buty in a spin cycle. inspected unit and entered it into diag and found 0 error codes. ran unit through a manual high speed spin and heard no noise. ran a auto test with no water leaking. dispensed all water valves in manual mode with no leaks. recalibrated unit . I did find the unit was not level. leveled unit and tested again. unit is working as designed

We serviced a

WHIRLPOOL OVEN

Model KEBS208SSS04

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/17/2022

"Cx complaint upper oven makes little heat but never reaches the temperature.Tested upper oven, found bad bake element and bad outer ring on broil element. Ordering bake element WPW10207398 and broil element WP9760774. Collected 404.19,balance due 165; ordrng 1 WP9760774 (broil element) and 1 WPW10207398 (bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Clifton, VA 20124

Demonte S.

Job Details: 05/17/2022

"Installed the Door , Left & Right Rails. Heated the Door Seal with Heat Gun. Door is now Sealed. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Moseley, VA 23120

Joseph D.

Job Details: 05/17/2022

washer working properly. unit without 220 to run dryer however.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Millersville, MD 21108

Kevin P.

Job Details: 05/17/2022

arrived and inspected tub to find damage on both the the left and right lower sidedcausing the channel that holds the gasket to seperate from the tub in a way that water pan pass behind the channel negating the seal of the gasket. re-ordering tub to cx's dismay and requesting iot be sent to the office to be inspected before being sent to cx for repair in order to make sure the part is good. cx is actively contacting whirlpool and lowes to try and have the unit replaced as they are very dissatisfied. return visit will still require 2 counts to perform repair due to space constaints in the kitchen; ordrng 1 w11409866 (outer tub)

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1500ADS4

Near Ashburn, VA 20147

Richard B.

Job Details: 05/17/2022

"CX complant , Dishwasher not draining, Inspected unit and found full of water , Found no high loop , Found garbage disposal knowk out not knocked out , Found machine drainS fine after knockout taken out. Ran a test wash and no error codes. Machine working as designed. Good wash pressure. Good drain and good heat , No leaks Job completed. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Goldsboro, PA 17319

Sal R.

Job Details: 05/17/2022

I was able to assist MM. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Reisterstown, MD 21136

Justin S.

Job Details: 05/17/2022

the cx says the unit cooled for about 2 weeks after the ss was repaired. unit is room temp when i arrived. dont see dye anywhere when checking with glases and light. ran test 4 and step 1 the pressures equilized quickly to 15psi. step 4 the low side pressure is -18psi and high side pressure is 90psi. step 5 the low side pressure is -22psi and high side pressure is 90psi. the unit needs the unit pressured with nitrogen and leak tested.; ordrng 1 1234 (nitrogen) and 1 WPW10608485 (evap) and 1 W10832994 (compressor) and 1 WPW10143759 (filter)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Laurel, MD 20723

Israel R.

Job Details: 05/17/2022

Customer complaint unit is still making noises. When i tested the unit is making loud noises . Replace sump and the unit was still making loud noises the more i use the quiter it got. Is not much we can do after this i would call TL and see what they want to do if the issue comes back. The inner door is rusting. I tried stainless cleaner but is not coming out is stained. Ordering inner door.; ordrng 1 W11559689 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PLAW4

Near Lebanon, PA 17042

Justin L.

Job Details: 05/17/2022

cx complaint unit not operating. was able to access unit and found codes f6e4 float switch open f8e2 drain motor electrical problem f6e6 f10e1 dispenser electrical problem attempted diagnostic cycle but unit not responsive even with proper voltage. unit will need control and drain pump to be done at the same time. ordering parts and setting return for Mon 5/23/22; ordrng 1 W10804120 (control) and 1 WPW10348269 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 05/17/2022

"cx complaint unit not advancing cycles, unit fills then drain continously, cx also stated unit leaks from left front side and cycle times are longer than usual. checked unit, unit displayed f0e5 off balance fault. ran auto test cycle, noticed fabric softener dispenser fills all the way up to the brim of dispenser due to fabric softener build up in dispenser. drain hose was about 10 inches down drain spout, secured drain hose in correct position. acu receiving 123vac, correct polarity. no faults after suto test, advised cx to dilute fabric softener, and advised how much detergent they should use in a load. unit working as designed. cx paid 120 service call, advised cx ticket open fpr 30 days."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near York, PA 17406

Drew B.

Job Details: 05/17/2022

cx had the recall element per wp and replaced and now checks good.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Hampton, VA 23663

Justin W.

Job Details: 05/17/2022

cx complaint unit doesnt start. checked unit to find pressure relay on control not sensing water level. ordering control for repair.; ordrng 1 W11170318 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/17/2022

"replaced heater, tested, unit working as designec"

We serviced a

MAYTAG WASHER

Model MVWB750WR0

Near Hampton, VA 23661

Justin W.

Job Details: 05/17/2022

cx complaint noise during spin. checked unit to find f51 error codes during diagnostics. attempted to remove spin basket unsuccessfully. during drain and spin gears are loud.; ordrng 1 W10296143 (basket) and 1 W10193886 (outer tub) and 1 WPW10076270 (screw) and 1 WPW10178988 (motor sensor) and 1 280146 (motor rotor) and 1 WPW10419333 (stator) and 1 W10820039 (drive hub)

We serviced a

FRIGIDAIRE DISHWASHER

Model 98U8UJH98U

Near Dover, PA 17315

Sal R.

Job Details: 05/17/2022

advised to move on

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near East Petersburg, PA 17520

Justin L.

Job Details: 05/17/2022

cx complaint door hard to open close. was able to access unit and found that due to failing hinges the door was hard to open/close and it was causing the outer door to bend and warp. ordering the necessary parts for repair and once in office will need to call in and set return; ordrng 2 W11240518 (hinge)s and 1 W11176456 (outer door)

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near East York, PA 17402

Bernard M.

Job Details: 05/17/2022

"Cx complaint unit makes grinding noise while running. Cx played video and I hear the grinding during agitation. Inspected underneath unit and found the rotor screw to be loose. Tightened screw using T50 socket, ran test, and the unit didn't make any grinding sounds during agitation nor spin. Unit checks good. Cx paid 120 service fee"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Jason A.

Job Details: 05/17/2022

CX complaint DW parts fell off. Used wireties to temporarily secure parts so CX can use DW & 3rd rack. See SDpics > JJ; ordrng 1 W11573754 (hanger tube) and 1 W11568642 (manifold)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22205

David J.

Job Details: 05/17/2022

Cx complaint unit does not have lights in top on fridge or freezer. Verified of this issue. Explained to Cx there is a nation wide shortage of these and wouldnt have lights for a bit. Cx didnt want to pay until we receive lights. Please call Cx when lights arrive. ; ordrng 4 W11462342 (Led module)s

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