Service History 119 - VIA Appliance

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Laurel, MD 20707

Shawn D.

Job Details: 10/19/2023

"cx complaint unit didnt finish cycle and bangs all aorund dryer wont dry clothes, dryer door to hard to open. inspected unit then checked for errors and had none. cx has wet load inside so ran drain and spin and unit wont go up to speed just bangs all around then stops. i then removed clothing and load did look balanced then calibrated control and ran diag cycle and unit seems good. i then put clothes back in and ran drain and spin and spun good now. i started a cycle and washer is working. i then checked dryer side and found no flow going on side for vent we have flow before it goes through ceiling so told cx to get dryer vent cleaned and has no idea so tried explaining best i could. i then infomred her dryer door is normal its suppose to be hard to door wont pop open. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near West Lawn, PA 19609

Cody H.

Job Details: 10/19/2023

"CX complains unit ice maker is not producing ice. CX is within manufacture warranty according to POP. tried to jump ice maker and got no movement. Removed icemaker and found 119.3vAC to icemaker. was able to replace icemaker with prei.d part. retested unit and unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL HOOD

Model WVU37UC0FS1

Near Fulton, MD 20759

Shawn D.

Job Details: 10/19/2023

brand new home no one lives here yet here for builder. cx complaint medium and hiugh buttons sticking. inspected unit confirmed sticking and buttons are not sitting in oles correctly. unplugged unit and took aaprt and adjusted buttton panel and all buttons now look better and meduim and high now work correctly. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Falling Waters, WV 25419

Ken M.

Job Details: 10/19/2023

Customer complaint is that the unit is leaking into the freezer and underneath the unit. Found the unit is leaking from the fill tube and valve. Ordering ice maker kit.; ordrng 1 W11517113 (ice maker kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Highland, MD 20777

Shawn D.

Job Details: 10/19/2023

"opened system and seemed nice and full of 134a. rpelaced the compressor coupler drier then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SDV/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Fairfax, VA 22031

Lloyd B.

Job Details: 10/19/2023

"Cx complained the unit leaked. Inspected the unit and found with the water on, there is a crack on the water valve. Unit needs new water valve; ordrng 1 WPW10238100 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Washington, DC 20007

Samuel R.

Job Details: 10/19/2023

cx complaint unit is making lour rattling noise and front panel looks deformed at bottom left.inspected unit and could confirm unit is louder then its designed.further inspection found front panle to be warped on the bottom of the front panel and causing panel to sit flush.causing unit to have loud vibration sounds.will need some dampening pads to also help reduce the vibration WP8564458; ordrng 2 WP8564458 (pads)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/19/2023

"replaced damper and thermistor, advised cx to monitor unit."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20007

Samuel R.

Job Details: 10/19/2023

replaced control and tested unit now working properly

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Warrenton, VA 20186

Demonte S.

Job Details: 10/19/2023

Inspected the unit. Found that the cx is saying that the Dryer is making a Squealing noise while in use. I then checked the Pulley Wheel. Pulley Wheel is locked up. I then also checked all wheels. The two rear Roller Wheels are not spinning freely. Installed rear Roller Wheels & Pulley Wheel. Tested the unit. No noise. Unit is working as Designed. (Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 10/19/2023

"cx complaint is unit making a loud popping/exploding noise when oven is in use. inspected oven, nothing broken or damaged. oven light is also not working. no saved codes. i ran a air fryer cycle at 425. unit reached set temp. prob shows its heating correctly. no strange nosies. ordering light assembly. schedule when part is available.; ordrng 1 W11594170 (light assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Yorktown, VA 23693

Justin W.

Job Details: 10/19/2023

"cx complaint unit not working. checked unit to find f5e3 code. ohmed out drain pump bad at 1.3 ohms. drain pump took out control. quoted cx 547.82. cx paid 139. owes 408.82 to go through with repair. breakdown as follow. parts 267.75$, shipping 15$, labor 110$, tax 16.07$ service call 139$. remainder 408.82$. cx unsure of repair at this time and paid diag."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Falls Church, VA 22046

Jason A.

Job Details: 10/19/2023

CX complaint FRIDGE got cold but FC never got to freezing 1 bowl of water.Looked for UB dye but did not find any. Isolated yoder loop. & pressure test. Loop lost about 3-5 Psi Called techline. Unit non-repairable > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lothian, MD 20711

Shane B.

Job Details: 10/19/2023

"installed ordered parts and tested unit for cx. still very poor water flow. found very little water pressure from supply. with supply removed and flowing into a cup the flow is a small stream, no pressure. piecing valve under sink that supply unit is also leaking when turned. i advised cx its a water pressure issue and she should get a plumber to replace the leaking valve and check water pressure. cx understands its not an issue with the unit, its a plumbing problem."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffolk, VA 23435

Justin W.

Job Details: 10/19/2023

replaced harness and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUB50X24HV01

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/19/2023

"CX Concern the unit not cooling properly.. found the compressor and fans running , just not cooling enough. insufficent compressor or leak . need to tap system and verify compressor operartion / check for leak in system ..; ordrng 1 W10780362 (compressor) and 2 W11506635 (coupler)s and 1 wpw10143759 and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 10/19/2023

"cx complaint is the unit not filling with water. cx just moved in and said unit has not worked at all. i found no saved codes. started service cycle and valve buzzed but no water flow. i found water supply turned off. turned it on and could hear water flowing but nothing entered unit. turned water off and removed toe panel. found water line is not attached to valve, its just laying under the unit. cleaned up the water and used the 90 degree fitting from the preIDed valve to attach the water line. turned water back on. nothing leaked. ran service cycle with no issues. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Martinsburg, WV 25404

Ken M.

Job Details: 10/19/2023

Latch and strike replaced. Tested drain pump from the control and found the circuit open. Wire at the drain pump connector failed and the housing for the pump was falling off. Lower harness and drain pump replaced and unit tested. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/19/2023

replaced parts & working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Hershey, PA 17033

Fred G.

Job Details: 10/19/2023

"cx complaint unit is making noise when in a cycle. I found idler pulley failed and was seized. i was able to replace it with van stock. i found unit now checks good.; ordrng 1 W10837240 (idler (FG VS)), used 1 W10837240 (idler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Washington, DC 20002

Davonte

Job Details: 10/19/2023

"installled new ice bucket, unit now working as should."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 10/19/2023

replaced water vavles tested and calibrated unit works as designed

We serviced a

WHIRLPOOL DRYER

Model CET9100GQ2

Near Washington, DC 20009

Leon

Job Details: 10/19/2023

Complaint was dry wouldn't show up on the unit confirmed issue seen the F70 error code communication failure between ccu and uic I cleared the error code then disconnected the power to the unit and check the communication cable seen no issue with cable but when I ran the dry again the error code went away I don't come back I waited around for about 30 mins and nothing came back if issue happens again cx would need ccu ; ordrng 1 W10242897 (Harness) and 1 W11475717 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Simon

Job Details: 10/19/2023

CX complaonts ref door dent.Inspected Unit found the freezer door dent .unit not coverd for cosmetic .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Washington, DC 20004

Sherwood

Job Details: 10/19/2023

cx complaint not dispensing. arrived confirm issue read notes from last visit. defrost reservoir found perma gum dettached installed perma gum and added more perma gum called TL advised cx to monitor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB

Near Poquoson, VA 23662

Justin W.

Job Details: 10/19/2023

cx complaint unit not washing dishes. checked unit to find error code f4e3 aned f7e1. replaced sump from pre id and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Washington, DC 20001

Leon

Job Details: 10/19/2023

Confirmed issue unit has a Dent at the bottom left side of door ; ordrng 1 WPW10274902 (Outer layer door)

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near McLean, VA 22101

Christian C.

Job Details: 10/19/2023

"Installed belt, idler, and rollers. No more squeeking noise."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Washington, DC 20007

Samuel R.

Job Details: 10/19/2023

installed data loggers ans rescheduled for pick up; schdld next appmnt for 10/26 THU !

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Marriottsville, MD 21104

Robert L.

Job Details: 10/19/2023

"cx complaint random cycle stoppage and flashing clean light, found f8e4,, tray very clean and clear, cx did have hinge reattached by contract company, showed cx how to raise adjusters for larger items in base, instructed not to allow dish soap into unit, seals checked good, ran diag and 20 minutrs of cycle no leaks, instructed rinse aid, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KMHC319LSS00

Near Washington, DC 20009

Sherwood

Job Details: 10/19/2023

cx complaint blower fan not working. arrived and confirm cx issue. found connector to blower fan was installed incorrectly. installed the correct way fan is now working as designed. repair complete.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 10/19/2023

installed all ordered parts. found right hinge was very loose when i arrived and had no tension. found spring had come off. put it back togther and tightened hinge to front of unit. installed ordered parts. door closes very tightly now. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Washington, DC 20002

Davonte

Job Details: 10/19/2023

"cx complained rc door gasket was falling off. confirmed cx complaint. door gasket is falling off, tried reseating gasket but kept coming out of groove. unit will need door gasket.; ordrng 1 W11240749 (rc door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Frederick R.

Job Details: 10/19/2023

"CX complaint is no cool. Found possible restriction is SS. Compressor just clicking and about 300deg. Reording compressor and evaporator, drier and coupler.. 3ct SS on return. Cannot reschedule at this time. Office closed; ordrng 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Washington, DC 20001

Leon

Job Details: 10/19/2023

Confirmed complaint seen Dent in RC DOOR at bottom of door ; ordrng 1 LW10672972 (Whirlpool Rc (stainless))

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Brandywine, MD 20613

Shane B.

Job Details: 10/19/2023

"cx complaint is the unit skipping form sensing to done without running the cycle. i found no saved codes. ran service cycle. unit got to spin, turned for a seconds then cycle stopped and F7E1 began flashing. i found no loose connections on cotrol board. no visable damage to harness. replaced actuator with preIDed part. restored power and ran service cycle again. unit completed cycle with no issues. unit is working as designed."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 10/19/2023

replaced all parts tested and had customer test unit now working correctly

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Wyomissing, PA 19610

Cody H.

Job Details: 10/19/2023

"Was able to access unit and replace parts per prpevious visit. Had to use vs parts to replace both rails due to new rails looking used. Tested unit and unit now works as designed. No further work needed.; ordrng 1 W11259786 (rack rail (RT) ch vs) and 1 W11259785 (rack rail (LF) ch vs), used 1 w11259786 (rack rail (CH VS)), and 1 w11259785 (rack rail (ch vs)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Simon

Job Details: 10/19/2023

CX complaints DW not cleaning .Inspected unit and replaced despencer.Tested unit .Unit works as designed.SZ

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Ashburn, VA 20148

Daniel J.

Job Details: 10/19/2023

microwave air entering through duct work whirlpool sent a hvt damper incorrect part ordering new damper; ordrng 1 w10843943 (damper)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Aldie, VA 20105

Daniel J.

Job Details: 10/19/2023

washer stopped mid cycle entered diag checked faults sf9 e1 long drain f0 e3 over load error f7 e9 error for locked rotor draining normal ran diag good attempted to run fast agitate wouldnt enter cycle nor on spin paid by check 110 for labor on return; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chambersburg, PA 17201

Drew B.

Job Details: 10/19/2023

went to service unit for not turning on and removed block cover to verify power and found the unit to havew l1 leg blow off at the cord will need new power cord to verify power before any checks more if any

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Hampton, VA 23669

Carl A.

Job Details: 10/19/2023

replaced icemake tested works as designed collected labor

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23453

Branden R.

Job Details: 10/19/2023

"cx complaint not filling or takes too long to fill - top load washer - slowly filling - all cycles checked unit and found good water pressure , while testing found belt warped not allowing unit to cycle also found motor seized up not allowing unit to spim while sensing . ordering all parts for repair .; ordrng 1 W11283592 (motor) and 1 W10721967 (cam) and 1 W11239857 (belt)"

We serviced a

KITCHENAID HOOD

Model KVWC958KSS

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/19/2023

hood fan not turning on click when fan speed is depressed no power going into fan motor led on speed switch lights up all lights working large hood two tech customer has a invoice of 7/22 no date of delivery informed o ut of warranty unless proff of dleivery customer paid in full; ordrng 1 W11565531 (NOISE FILTER)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Parkville, MD 21234

Shane M.

Job Details: 10/19/2023

installed spary arms. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Manassas, VA 20112

Demonte S.

Job Details: 10/19/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor Section. Found Piercing Valve on the low side of the compressor line. No high Drier installed. Removed the Piercing Valve . Installed a Access Valve & Drier. Filled the unit with 140 Psi of Nitrogen. Waited 20 mins. No change in pressure. Filled the unit with 6.0 Oz's of R134 A. Pressures are 125 on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. Cx paid for labor by Card. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near York, PA 17402

Bernard M.

Job Details: 10/19/2023

Cx complaint unit trips breaker when in use. Preheated unit to 350 and the breaker didn't trip. Checked breaker box and found the the unit is on shared circuit. The unit trips due to overload. Contacted WP safety and reported findings. Instructed cx to contact licensed electrician to have unit on its own dedicated circuit. No parts needed at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lebanon, PA 17042

Cody H.

Job Details: 10/19/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit finished testing with no issues. Ran unit through rinse and spin cycle with no load to ensure no issues. Unit completed cycle with no issues, unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near ,

Orbie

Job Details: 10/19/2023

checked unit. everything appears to be working as designed. advised cx to monitor unit and to call back if they experience issues again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Smithfield, VA 23430

Justin W.

Job Details: 10/19/2023

cx complaint of moisture on fc gasket and damper chattering noise. checked unit to find damper chattering. replaced damper working as designed. found moisture forming on fc gasket and found rc gasket tearing. ordering parts needed for repair. install gasket behind fc gasket to lift up.; ordrng 2 W10830162 (gasket)s and 4 W11159728 (gasket)s and 1 W10571967 (frz door gasket (gr))

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Lanham, MD 20706

Israel R.

Job Details: 10/19/2023

Installed new bezels and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisburg, PA 17111

Fred G.

Job Details: 10/19/2023

"cx complaint FC ice maker is leaking. inspected unit and found FC IM is leaking from the head. unit needs IM to correct issue. part is in stock, scheduled cx for 10/24/23; ordrng 1 W11578780 (FC ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WFC8090GX0

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/19/2023

"cx complaint excessive lint in bellow and screen unresponsive, verified screen issue, also could not get to errors due to screen issue, filter clogged, and drain low, adjusted drain and cleared filter, called tech liine to document, cx was on phone and was able to get unit returned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/19/2023

Found kinking water line customer struck on ice maker use and user interface level unit checked ice maker unit now working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Stephenson, VA 22656

Ezra M.

Job Details: 10/19/2023

"fc door and ice tray not opening and closing properly. right rc door gasket failed, fc light switch failed, ice pan front railed, seperating, not holding latch in place properly; ordrng 1 WPW10174720 (front-pan) and 1 WPW10170987 (glide) and 1 W10830046 (gasket-fip) and 2 W11658403 (slide rails)s and 1 W11396033 (fc light switch)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Big Pool, MD 21711

Ken M.

Job Details: 10/19/2023

Console and control replaced and power restored. Unit tested and is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5840SWO

Near Freeland, MD 21053

Bernard M.

Job Details: 10/19/2023

"Cx complaint unit doesn't heat. Ran normal cycle and found no heat coming out. Removed back panel and found the TCO didn't have continuity. Replaced TCO using pre-id parts, ran cycle and unit now heats. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/19/2023

"Customer complaint is that the unit is not filling. Unit tested and found error code F4E3. Unit is filling, but the wash motor is not cycling water. Unit needs a new sump assembly.; ordrng 1 W11613479 (sump assy)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 10/19/2023

cx complaint unit not functioning. checked unit found F0E7. found no other current issues at this time. advised cx to monitor unit to verify working condition.

We serviced a

WHIRLPOOL DRYER

Model WED90HEFW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/19/2023

"Removed top, no power to control board. Found circuit breaker tripped in mid position. Turned power on, the unit turned on. Ran test mode, found F4E4 and F4E3 errors. Power supply ok, the unit heated up and worked properly. Unable to find the reason of the F4e4 error, possible steam backflowing in the unit, because of the restricted airflow, causing a temporary short on the IML.. Advised cx to have the vent checked/cleaned by a professional. At the moment I was unable to replicate any issue"

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near West Point, VA 23181

Orbie

Job Details: 10/19/2023

"replaced harness. drain pump humming quietly but still not working. called techline spoke to Jonathon J16 lt blue to white 15.6ohm, pulled drain pump to find piece stuck in it. removed piece. unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Frankford, DE 19945

Frederick R.

Job Details: 10/19/2023

"CX complaint is complete no cool.Inspected/tested and found compressor seized again. All fans running but about 60deg in RC and FC. Reorder compressor and order evaporator, UV drier and couplers. 3 CT SS on return. SPoke to SG and CX CX for next Thursday 10/26; ordrng 1 W11598434 (evaporator) and 1 W11574734 (compressor) and 1 WPW10143759 (dryer) and 2 W11506635 (coupler)s"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near McLean, VA 22101

Christian C.

Job Details: 10/19/2023

Cx complaint support for convect element is defective. Inspected unit found support is defective. Installed support. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frankford, DE 19945

Frederick R.

Job Details: 10/19/2023

Replaced FC door per prior diagnosis. Old door left with CX. Tested and unit is no longer leaking. Job is complete

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Locust Grove, VA 22508

Robert W.

Job Details: 10/19/2023

"CX Complaint is the unit isnt draing properly. Inspected unit and found no error, Pulled unit and pulled drain hose from basket and drain pump nothing in there pulled trap and its clear drain pump blade looks good put unit together and tested unit is draining properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23237

Chris B.

Job Details: 10/19/2023

cx comp unit wiull not heat insp unit conf cx comp found wire not seated on thermostat to heater seated wire tested unit working as desighned collected 140 sc check 8434

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Berryville, VA 22611

Ezra M.

Job Details: 10/19/2023

"no ice. storing error e1, not cooling ice maker. ran test 36, ice box fan pulsing quietly at very low rpm. ordering fan; ordrng 1 W10846539 (ice box fan) and 1 W10843055 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model MDB4949SDM3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/19/2023

"cx complaint unit not washing dishes. checked unit, unit displaying fae1, f3e1, f6e1. ran test cycle, come to find wash arm not turning due to manifold not allowing it to turn, also motor reading out of range, ordering all parts needed to complete repair.; ordrng 1 WPW10591570 (sump&pump) and 1 WPW10327249 (valve) and 1 WPW10605345 (washarm) and 1 WPW10571949 (manifold)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near East York, PA 17402

Sal R.

Job Details: 10/19/2023

CX complaint is that the unit is still frosting and condincating in the RC. i found that the fram under the FC hinge on the LH side has a 8th of an inch gap causing a warm ait leak. I called WP to ecplain my findings. I was able to send TL requested pic's of the gapping. Unit has been deemed nonrepairable and is being sent for exchagne/review.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/19/2023

"replaced hose, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Sinking Spring, PA 19608

Cody H.

Job Details: 10/19/2023

"CX complains unit is too cold, food is not cooking as they believe it should be. Cx believes left bake is coming on but right bake is not. Unit only has 1 bake log and unit bake log and igniter are working as designed. preheated unit to 350*F, unit reached 368*F and shut off heat, when unit dropped down to 312*F unit igniter and heat came back on and heated to 380*F and shut off again. Unit is working as designed, no further work needed. CX DECLINED EMAIL"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/19/2023

"cx complaint unit filled while they were away, came home to flooded washroom, and have used unit a few times since then and unit is working just fine, checked unit, cold and hot valves are working as designed. pressure switch is good, called techline spoke with Joe, WPW10384843 control $208.17. quoted cx, cx approved repair. ordering acu to complete repair. cx owes $110 labor on return visit. advised cx they will be contacted for return visit.; ordrng 1 WPW10384843 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20148

Simon

Job Details: 10/19/2023

CX complaints oven door gasket damaged.Inspected Unit and replaced door gasket .Unit good to go.SZ

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Norfolk, VA 23504

Zachery R.

Job Details: 10/19/2023

"replaced acu, tested, unit working as designed. secured acu in bin."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near Waldorf, MD 20601

Shane B.

Job Details: 10/19/2023

"cx complaint is the unit not making ice fast enough and water not being cold enough from the dispensor. temp is set 1 setting colder than recomended. prob shows 2 in FC, 35 in RC. ice bin was full when i arrived. cx says they have no used any ice at all, thats all its made since unit was installed. she said it took several days to fill. explained that is normal. called techline to document. they advised unit is working as designed. gave cx SR# and exlpained unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Norfolk, VA 23523

Zachery R.

Job Details: 10/19/2023

"assisted ac with repair, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Sterling, VA 20164

Jason A.

Job Details: 10/19/2023

CX complaint WASHER LEDs are not working the way it was when unit was new. SENSE / WASH / DONE leds stay on at end of cycle. CX cannot clear error without unplugging unit. Found F6 E3 ACU to UI comm error. Showed CX how to turn off breaker 13 to remove power to unit w/o unplugging. CX will leave breaker off when not using unit. ACU OOS > JJ; ordrng 1 W11627413 (ACU - OOS) and 1 W11576953 (UI console) and 1 W11437973 (Harness upr)

We serviced a

AMANA UNKNOWN

Model NTW4516FW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/19/2023

"cx complaint unit not advancing cycles. checked unit, unit displaying f8e1, come to find defective cold valve not allowing solenoid to open as designed. replaced valve, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Manchester, MD 21102

Bernard M.

Job Details: 10/19/2023

"Replaced door, unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSP48QMS02

Near Washington, DC 20016

Sherwood

Job Details: 10/19/2023

cx complaint temps sporadic. arrived today tested new thermistor and it was in spec at room temp. nistalled part. temps in both rc and fc was good on arrival. advised cx to monitor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clinton, MD 20735

Shane B.

Job Details: 10/19/2023

"cx complaint is the unit not running. started a cycle and unit began running but was loud and turning slow, within a couple seconds it stopped turning. i found no damage to the motor. found the blower wheel was difficult to turn. it had come loose and was jammed. once reinstalled it spun smoothly. tested unit again. its working as designed."

We serviced a

WHIRLPOOL DRYER

Model LEQ8000JQ4

Near Falls Church, VA 22042

Jason A.

Job Details: 10/19/2023

CX complaint DRYER tumbles but doesnt heat. Found HTR element measures open. CX was undecided so I charged $139 for SC then they ran out to catch me & paid for parts & labor. CX paid in full > JJ; ordrng 1 279838 (HTR element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Holtwood, PA 17532

Sal R.

Job Details: 10/19/2023

"CX complai t is that the unit is not washing. I found that the unit has a F4E3 error code stored in diag. I cleared the code and started a normal wash cycle. I found that water comes into the unit , but no motor movment occurs. I inspected and found the harness connected and secure. I am ordering 1 Sump & Motor (W11025157). Please have someone from the office call to set a return date.; ordrng 1 W11025157 (pump&motor)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/19/2023

"Replaced parts. Mw tested ok. Ran a 350F bake cycle, the unit worked as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Falls Church, VA 22046

Christian C.

Job Details: 10/19/2023

Cx complaint about a week ago unit got down to 30 in RC section. About 2 days ago unit went back to normal temps. Tested temps in RC section avg 39 and 0 in FC section. Cx has temps set to 38 and 0 at ui.

We serviced a

KITCHENAID HOOD

Model KWCU405SSS

Near Falls Church, VA 22046

Christian C.

Job Details: 10/19/2023

"Cx complaint unit fan just hums and does not work. Inspected unit found unit fan does not work for lower speeds but works on 3, 4 and hi speed. Fan motor is getting 120VAC from all modes. Quoted cx and they will not be going through repair. Cx paid for service call."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Arlington, VA 22207

Christian C.

Job Details: 10/19/2023

"Cx complaint unit is leaking from underneath. Inspected unit no errors stored. Ran through diag cycle found water leaking from float switch. Cleaned underneath float switch and tightened float switch nut. Found pad and shield defective from leak. Ordering shield, pad, float switch nut.; ordrng 1 W11223838 (shield) and 1 W10746772 (pad) and 1 W10380173 (padins) and 1 WP8531743 (float switch base) and 1 WPW10195038 (float switch nut)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near West Point, VA 23181

Orbie

Job Details: 10/19/2023

cx complaint unit not drying. checked unit. no current codes. found no issues after running unit through test cycle. advised cx to monitor unit and to use rinse aid to help better dry dishes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Manheim, PA 17545

Fred G.

Job Details: 10/19/2023

"cx complaint unit is freezing food in rc. I found 14 degrees in FC. pulled evap cover and found large ball of ice on cap tube with no frost pattern on evap. i found a .61amps draw from compressor. unit had a SS leak. unit needs compressor, filter/dryer, FC evap and a 3 call count to correct issue. once approved please contact cx and set up a return visit.; ordrng 1 W10836706 (fc evap) and 1 W11092625 (compressor) and 1 W10843121 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 10/19/2023

Cx complaint unit is not working properly inspected unit found thermal fuse blown removed and replaced tested for proper use unit now functions Normally recommended cx get a vent cleaning qouted 331.95 cx paid in full By CC

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Arlington, VA 22207

Christian C.

Job Details: 10/19/2023

Cx complaint of a grinding noise when unit is being used. Inspected unit found F5E1 lid switch fault. Ran through diag cycle and when unit is aggitating there is a grinding noise. Inspected parts underneath and found gearcase leaking oil. Ordering gearcase. Will use splutch and hub on return. 2 Count.; ordrng 1 W11454738 (gearcase)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/19/2023

"cx complaint timer stem broke off, confirmed issue, TSP for this unit, ordering timer and knob; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

KITCHENAID OVEN

Model KIRS608BSS0

Near Columbia, MD 21044

Robert L.

Job Details: 10/19/2023

"cx complaint not heating up heard pop, found bake shorted, pre-id part was not in bin, reordering bake element (scheduled cx for tuesday 10/24; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Earlysville, VA 22936

Danny R.

Job Details: 10/19/2023

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Pasadena, MD 21122

Dustin F.

Job Details: 10/19/2023

"Replaced all parts and tested unit, unit now working as intended.; ordrng 1 W11307244 (Lid Latch (DF VS)), used 1 W11307244 (Lid Latch (DF VS)) from stock"

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, PA 17202

Drew B.

Job Details: 10/19/2023

cx still complainning about 2$ resetting call wp and spoke to adian commerical techline and infromed all work done per ADIAN nothing can be done else and no further part and have cx call trade care.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Fairfax, VA 22030

Richard B.

Job Details: 10/19/2023

"CX complant. No light in freezer. Inspected unit and found light out in freezer. Replaced bulb. Tested , Working as designed. Job completed. RB"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Hanover, MD 21076

Dustin F.

Job Details: 10/19/2023

"Replaced Motor, tested unit. unit working as intended."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ06

Near Centreville, VA 20121

Richard B.

Job Details: 10/19/2023

"CX complant. After last visit , CX stated unit is leaking from the top. Inspected unit and found fill tube for ice maker is cracked at the 90 degree elbo where it goes into the ice maker fill cup. Will need a fill tube . 2 in stock.. Believe the unit when it calls for water to make ice , Is overflowing from hose at valve connection and at elbow. Did not charge CX yet. ot sure if they were refunded yet from last parts. RB; ordrng 1 W11415785 (fill tube 61.95)"

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