Service History 1188 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 05/19/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID RANGE

Model CVGX2423B

Near Elkton, Maryland 21921

Jonathon C.

Job Details: 05/19/2022

"cx complaint, downdraft fan switch not operating properly. tested, inspected, verified complaint. found switch was turning the DD on when set to off and viseversa. replaced fan switch. tested unit. unit working as designed. job is complete."

We serviced a

MAYTAG DRYER

Model MGDB955FC0

Near Middletown, Delaware 19709

Jonathon C.

Job Details: 05/19/2022

"cx complaint, burn residue on the screen on the back wall. inspected unit, verified complaint. quoted cx for air duct to replace screen. cx declined service to discuss cost with daughter.. paid 120 service call. part number for duct W11129538 110 labor and 15 shipping."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS

Near Middletown, Delaware 19709

Jonathon C.

Job Details: 05/19/2022

"cx complaint, broken peice.inspected unit, verified complaint. found roller defective on middle door in FC causing drawer to not open properly. ordering drawer assembly.; ordrng 1 W11238188 (drawer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 05/19/2022

"CX complaint is IM not working. Inspected/tested unit and verified complaint. Test 56 was E2. Test 57 IM would not harvest. Pulled IM and found water line was frozen. Heater tested good. Replaced IM from pre-id. Retested unit and it is working properly.. Charged CX 386.38 for SC, labor, part and shipping. CX is paid in full. Job is complete. Didnt have heater in VS but is CX calls back because line freezes again please pre-id IM heater (W11087201)"

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 05/19/2022

Cx complaint is unit making a squeeking noise and not drying the clothes fully. Tetsed inspected and verifed complaint. Found the idler pully to be defective causing the squeeking and also found the moisture harness to be defective. Replaced both parts and unit is now working as designed. Job is complete. Collected 272.80 by CC.

We serviced a

WHIRLPOOL MICROWAVE

Model KDRS483VSS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 05/19/2022

installed new harness with clips due to splice under top panel for right front burner replaced harness right front still clicking after light before being able to trouble shot customer had to leave for a meeting; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Chesterfield, Virginia 23838

John P.

Job Details: 05/19/2022

Installed heater tested working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 05/19/2022

"Confirmed cx complaint unit shutting off after multiple consescutive loads. UI/Control are being affected by humidity build up causing electrical issues. Quoted cx for control/ui, cx paid 120 diagnostic, going to take 30 days to think about it.; ordrng 1 W11158453 (cntrl-elec) and 1 W11165880 (overlay)"

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 05/19/2022

CX complaint if F47 error code on cooktop. Inspected unit and verified complaint. CX has oven mounted under cooktop. and cooktop was siliconed to counter. Informed office and was told to tell CX he would need to pay for 2nd tech. CX ended up removing oven by himself and cutting silicone from cooktop to remove it. Located MS#. CX states unit is only 3 yrs old. The parts that are needed are covered for 5yr(parts only). CX wants to try and locate his receipt. Quoted CX 1124.25. He paid the 120 SC fee in cash. Quote is saved. CX is willing to pay the 90 for 2nd tech if he continues with repair. Marked both part for return because CX is most likely going through with repair. Informed him he has 30 days. When he finds receipt CX will be contacting VIA

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 05/19/2022

rust around vent area in warrenty went to install new panel slight damage to box but when i opened dent on right hand side reordering door panel; ordrng 1 w11116420 (panel)

We serviced a

WHIRLPOOL ICE MAKER

Model WRS555SIHZ03

Near ,

Frederick R.

Job Details: 05/19/2022

CX Complaint is IM not working. They stated they are calling WP customer service at this point since this is the 5th visit for the same issue. Not willing to pay for SC. No service rendered. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Salisbury, Maryland 21804

Michael E.

Job Details: 05/19/2022

"CX complaint: no display and oven not working. Tested and verified complaint. I found connections at terminal block are loose and overheated and melted off 2 wires. Ordering main wire harness and marking control, term block, nuts and adapters for return visit. I called office and had return visit scheduled for 5/26.; ordrng 1 W11458883 (main wire harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Fairfax, Virginia 22033

Carl R.

Job Details: 05/19/2022

"120...NOT DRAINING , MAKING NOISE. Installed the new water valve from previous technician diagnosis. Removed lid. Turned off water supply, removed Water valve. Installed new water valve.bunit is filling. Paid in full"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Spring Grove, Pennsylvania 17362

Bernard M.

Job Details: 05/19/2022

"Replaced all parts, ran unit on normal cycle, and it now heats and spins as designed. Unit checks good"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Glen Burnie, Maryland 21060

Kevin P.

Job Details: 05/19/2022

"unit is in warranty per production date. cx complaint unit not heating found control is sending voltage and everything is good upto the transformed but transformer does not come on even though it reads good, found voltage on brown wire is good and cointinuity reads proper but if i test the connector on the trans for the brown wire other points it will read open and not let voltage pass. ordering transfomer and capacitor as well as marking mag and diode for return visit; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor)"

We serviced a

WHIRLPOOL RANGE

Model AER6303MFS5

Near Salisbury, Maryland 21804

Michael E.

Job Details: 05/19/2022

Replaced door handle as per previolus diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Ocean View, Delaware 19967

Frederick R.

Job Details: 05/19/2022

CX complaint is oven clicks while on. Inspected/tested unit and verified complaint. Tested bake and brpoil and both worked. What the CX was hearing was the oven reigniting to maintain temp. This was verified when she heard it. Unit is working as designed. Job is complete

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 05/19/2022

"Found the units drain connection loose, reconnected and tested unit. now working.. job complete"

We serviced a

WHIRLPOOL DRYER

Model MGDP575GW0

Near Salisbury, Maryland 21801

Michael E.

Job Details: 05/19/2022

"CX complaint: unit not running. Tested and verified complaint. I found the door switch was not completing the circuit. I replaced door switch, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Centreville, Virginia 20120

Richard B.

Job Details: 05/19/2022

CX complant. Fridge making noise Inspected unit and unit was not leveled and leaning to the left . Leveled unit and that could have been cause of noise. Condenser fan as well as evap fans are not making noise when running. No water filter installed due to house has whole house filter installed. CX will monitor if noise returnes. RB

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Vienna, Virginia 22181

Carl R.

Job Details: 05/19/2022

ALL LIGHTS OUT -BOTH SECTIONS4/22/22 9:43 SG: S code covers parts and labor S84638. Turned unit off and replaced 12 led light. And installed new design led lights. Unit working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Vienna, Virginia 22181

Jason A.

Job Details: 05/19/2022

CX complaint FRIDGE cannot connect to wifi since unit was new. FREEZER connects. Checked for 12VDC from HV board to wifi. No 12V. BI fridge & unit has to be pulled out to access controls. Send JennAirTech. Wood floors > JJ; ordrng 1 W10897083 (antenna 11) and 1 WPW10624574 (Power Ctrl Board 9) and 1 W11234290 (Wfi module 10) and 1 W11306696 (Control 19) and 1 W11233638 (Control 20)

We serviced a

WHIRLPOOL HOOD

Model WVW57UC0FS3

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 05/19/2022

"upon arrival noticed cx had wrong part, cx stated whirlpool ordered part. looked up part in service matters, service matter states part includes upper and lower chimney. cx only receivied upper chimney, left upper panel with cx and ordering chimney assem to complete repair.; ordrng 1 W11328694 (upperandlowerchimney)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 05/19/2022

"cx complaint doors not sealing. advised cx right door should be opened first and left door should be closed for due to mulion getting stuck on gasket, called techline spoke with ed sr7733691914 was advised to instruct cx how to properly close doors. provided to cx. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 05/19/2022

"units comppressor very loud , not cooling , needs new compressor . 2ct ss tech; ordrng 1 W11370574 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model WRX986SIHZ3

Near Salisbury, Maryland 21801

Michael E.

Job Details: 05/19/2022

"CX complaint: no ice and water making strange sound when dispensed. Tested and verified complaiont. IB was at 20 degrees. IB fan runs but very low air flow. RC temp at 43 and FC at 8. I adjusted the temps in FC and RC. The sound when water dispenses is very loud...almost sounds like air in the water line. Ordering IB fan, dual valve, water tube for dispenser and filter housing. The sound seems to be coming from the dual valve. The other water parts are just in case. Cannot reschedule due to upcoming vacation; ordrng 1 W10846539 (evaporator fan blade) and 1 W11482383 (dual valve) and 1 WPW10499015 (tube-water) and 1 W11482035 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Dagsboro, Delaware 19939

Frederick R.

Job Details: 05/19/2022

CX complaint is WM not spinning out and making grinding noise. Inspected/tested unit and verified complaint. Found about 20 coins jammed together in between washplate and tub. Removed coins and put washplate back in and tested and grinding sound is now gone. Also found drain ine installed improperly and into another drain hose leading about 20 feet down to a ditch outside of house. Corrected drain line and put into existing standpipe. Calibrated unit and retested again and unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Wilmington, Delaware 19806

Taylor F.

Job Details: 05/19/2022

"Cx complaint is unit making a grinding noise/burning smell. Tested inspected and verifed complaint. Replaced motor, splutch, actuator, hub, belt and gearcase. Unit is working as designed. Job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Castle, Delaware 19720

Taylor F.

Job Details: 05/19/2022

Replaced element per SP s17304. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model JES9800CAS01

Near Vienna, Virginia 22181

Carl R.

Job Details: 05/19/2022

"Error message on your oven occasionally when on . Oven then stops working. Have to flip the . pulled unit out to access to screws on the sides. And 4 screws on the bottom. Removed the 4 screws and wire harness Connectors to original control. Installed new control and 4 screws and 2 screws on the side. Put unit back in place, tested unit, under t working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Carl R.

Job Details: 05/19/2022

"Ref not making ice. Found ice maker is making ice. Door Gasket is torn right door, lower freezer handle was loose. Retighten freezer door handle. Needs right door gasket.; ordrng 1 W10917313 (Door Gasket)"

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Centreville, Virginia 20120

Richard B.

Job Details: 05/19/2022

"CX complant. Ice forming in freezer . Inspected unit and found ice crystals forming in freezer compartment, Near front. Found gasket not sealing at bottom coner and allowing air to invade. Heated gasket so it comforms to frame shape and while shaping Original gasket tore. Tried using Pre IDed gasket and it is defective and out of shape. And also tore after heating. Will need replacement due to original is torn but still sealing. RB; ordrng 1 w11102846 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Suffolk, Virginia 23437

Zachery R.

Job Details: 05/19/2022

"replaced control, harness, and heater, programmed control to code 12. verified compressor is turning on, advised cx to keep eye on temps."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 05/19/2022

applied heat to seal to allow fc door to seal properly . job complewte

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Dunkirk, Maryland 20754

Shawn D.

Job Details: 05/19/2022

replaced sump assem and heater then tested in service cycle and completed with no leaks and no errors. unit is good

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 05/19/2022

cx complaiint is unit not sitting flush inpsecte dunit and found the buner not box warped therefore glass not sitting properly . bunerner box is not a servicable part . called techline unit is being sent for replacement

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Snow Hill, North Carolina 28580

Ronnie B.

Job Details: 05/19/2022

cx complaint of unit leaking since repair. checked unit and confirmed leak is comming from drain stand pipe overflowing onto floor. advised cx she must call a plumber to correct the issue. cx agreed. advised cx she may be liable for service call if called back and no issues are found with the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 05/19/2022

uni tworking as desighned heater is coming 0on at end of cycle called tech line spoke with TJ 7733633829

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Disputanta, Virginia 23842

Chris B.

Job Details: 05/19/2022

cx complaint unit rattles apon arrival unit was unplugged and not running isnpected heater wire and fan harness ran test mode difusser working as desighned as well as fan heater and compressor rescedual for may 25 due to not being able to properly diag unit due to it not being cool; schdld next appmnt for 5/25 WED !

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW07

Near Petersburg, Virginia 23805

Chris B.

Job Details: 05/19/2022

cx complaint unit will not cool inspected unit confiremd cx complaint found ice ball on cap tube and no frost on evap unit needs sealed systme repai ordering compressor and evap and dryer; ordrng 1 W11507067 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 05/19/2022

Cx complaint unit is not working properly inspected unit found errors for airflow cx states this as well found cx is using foil venting unit recommendations in the manual state to have hard rigid also recommended vent cleaning due to noises of debris bouncing around in venting tested unit all functions work normally cx will need new venting to fix issue.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 05/19/2022

"cx complaint of unit not working and going way off balance. checked unit and found gearcase leaking oil over belt and splutch. Suspension is weak causing basket to bouce, basket deteriorated and needs repalcement, washplate spline worn, drive hub worn,; ordrng 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10528947 (drive hub kit)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 05/19/2022

"Cx complaint unit is not working properly inspected unit found shifter old style had popped off the splutch removed and replaced with newer style shifter tested and Inspected for proper use unit now functions normally ; ordrng 1 W10913953 (actuator), ordrd 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/19/2022

CX complaint about unit leaking after 1hr of water dispensed inspected connections looked good dual water valve zipping water replaced parts from preid tested and working properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 05/19/2022

CX complaint is long dry times on dryer. Inspected unit and verified complaint. During inspection I found the vent in back of unit smashed against wall from install. looking at the outside vent it was completely obstructed. Pulled hose out and straightened out to allow airflow so the dryer could work properly. Job is complete. pics included

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Salisbury, Maryland 21801

Michael E.

Job Details: 05/19/2022

"CX complaint: not draining. Tested and verified complaint. I found a label had gotten into the system and was blocking water from reaching drain pump. I cleared drain, tested unit and it is now working properly. CX paid for service 120.00 on CC. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spotsylvania Courthouse, Virginia 22553

Tanner B.

Job Details: 05/19/2022

Installed new lh pantry door and ui. found both upper pan tracks in fc seized causing the front of pan to detatch when brakets failed .; ordrng 1 W11161915 (bracket rh) and 1 W11336585 (front pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 05/19/2022

"CX Concern the unit running but no cool . compressor very hot , needs compressor , evapand nitrogen to correct issue .; ordrng 1 W11370574 (compressor) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 05/19/2022

"Cx complained that after a power outage the unit will not start. Inpsected the unit and found the lights and display work, but the units led's will not shut off and the unit will not enter diagnostics. Unit needs new console. Cx is aware that it may need a control as well. Please pre id control just to have it; ordrng 1 W11561182 (console) and 1 W11481108 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/19/2022

"Cx complained of an error, F9E1 for long drain. Inspected the unit and found when the pump gets hot, it stalls. Installed new pump and tested and it now drains. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/19/2022

Cx complaiined the buttons did not work. Installed new console and ui and tested and the unit is now working as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, Virginia 22031

Carl R.

Job Details: 05/19/2022

"Frosting in the Freezer Section - Refrigerator.. Removed freezer door and 8 screws, removed 2 rails. Replaced with 2 new rails and 8 screws. Put door back on . Freezer door closes properly. Removed old right door gasket and installed new door gasket, treated with heat gun. Told cx not to open door for 30 min."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 05/19/2022

Cx complaint unit is not working properly inspected unit removed and replaced the sensor pad tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 05/19/2022

Cx complaint unit is not working properly inspected unit found door squeaking adjusted closer and tested unit now functions normally noise gone

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Vienna, Virginia 22180

Jason A.

Job Details: 05/19/2022

CX complaint F6E8 error code & MW cannot heat. Found F6E6 & F6E8. Wrong color console installed. See SDpics. Found 3wire connector going thru bulkhead has loose connector. Center NEUTRAL pin is sunk in & discolored. Straightened pin to make sure it makes good contact with female. Used wiretie to secure both sides. See SDpics. Called techline. Test MW over 20X to make sure error doesnt return & unit heats everytime. CX tested MW also. Preheat oven to 350F > JJ; ordrng 1 W11093254 (panl-cntrl UI SS) and 1 W11449277 (interlock harness)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 05/19/2022

replaced gear case cap spultch shifter and valve and motor and belt could not calibrate unit due to no water hook up unit spinning and agitating as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Vienna, Virginia 22180

Jason A.

Job Details: 05/19/2022

CX complaint WASHER wont turn turn on. A few months ago unit puts itself into control lock w/o user input. CX unplugs unit & able to unlock. Test UI in diagnostics all buttons respnd except control lock. Replaced console & ran test wash. Start & cancel cycle multiple times. Start NORMAL cycle & unit is advancing. Call office to clear up note about an outstanding amount > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 05/19/2022

replaced gasket.unit is now sealing properly.

We serviced a

JENN-AIR COOKTOP

Model JGD8345ADB22

Near Salisbury, Maryland 21801

Michael E.

Job Details: 05/19/2022

CX complaint: explosion in cooktop burner. Inspected and verified complaint. I found a lot of oxidation damage in all burners. Ignitors have not worked in some time. Loose gas explosion has happened in both cooktop burners and grill burner is oxidized very badly. I gave CX phone number to call from WP safety. CX will be contacting them. Unit is not safe to use. it is unplugged and gas is off. SR 7733632072 Job is complete

We serviced a

AMANA RANGE

Model AER6303MFB2

Near Seaford, Delaware 19973

Michael E.

Job Details: 05/19/2022

CX complaint: oven not working. Tested and verified complaint. 240vac at receptacle. At term block the block is damaged and power cord also damaged from loose connection power cord to terminal block. No damage found to wire harness. Terminal block cover has a hole from the burnt power cord leg. I replaced the term block and used the 2 nuts. Ordering term block cover. Cannot rescxhedule due to upcoming vacation.; ordrng 1 WPW10326122 (cover-blck)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 05/19/2022

unit with low charge. must replace evaporator and or compressor and charge to search for leak.; ordrng 1 W11256565 (evap) and 1 W10507884 (compressor) and 1 4387444 (evap repar) and 3 3count (3 count)s

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Milford, Delaware 19963

Jonathon C.

Job Details: 05/19/2022

"cx complaint, unit leaving residue on clothes, and not spinning out properly. tested inspected, verified complaint. upon arrival, found basket leaning heavily to one side indicating bad suspension rods. pulled top to verify, basket touching inside wall when not loaded. ordering suspension rods.; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 05/19/2022

installed new heater and tested unit. job completge

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, Maryland 21409

Emmanuel R.

Job Details: 05/19/2022

"Cs refrig led lights not working control panel not working on temp controlled drawer, I found the wiring harness and UI in the crisper drawer to have failed. Ordering drawer, UI and will return with harness to restore function to the fridge. Customer paid for svc call,labor and shipping.parts are covered.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 05/19/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker will not Harvest on Service Test 29. I then checked the Ice Maker Thermistor on Service Test 33. Thermistor is reading Open. Installed new Ice Maker. Reran Service Test 29. Ice Maker Harvested.( Advised that the cx waits 24 hours to allow Ice Maker to get down to temperature.) Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Falls Church, Virginia 22043

Jason A.

Job Details: 05/19/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ5

Near Reston, Virginia 20191

Christian C.

Job Details: 05/19/2022

Installed parts. Unit now heats and no more loud hum. Light now works. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Reston, Virginia 20191

Christian C.

Job Details: 05/19/2022

Cx complaint freezer is icing up. Inspected unit evap fan is working. Freezer door seals properly. No ice in FC section. Ordering control.; ordrng 1 W11524469 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Towson, Maryland 21286

Keith H.

Job Details: 05/19/2022

cx complaint is unit not making ice inspected unit and found loose connection at icemaker wire harness i adjusted connection and icemaker filled and cycled unit is working

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/19/2022

"CX Complaint is the RR burner inner isnt working. Inspected unti and found the RR burner inner coil not working only outter, Pulled cooktop and found the RR burner connector for inner coil isnt plugged up, Reconnected and tested unti is working poroperly."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 05/19/2022

"CX complaint is dryer making loud noise. Inspected/tested unit and verified complaint. Top of unit is warped and defective and will not sit on top properly. During ispection I found the drum is warped and hitting off blower housing whcich has damaged both the housing and the blower wheel. Ordering drum, blower housing and wheel and top. CX is aware drum will be shipped directly to him and he lives out of state. Will be calling to inquire about tracking number. Cannot reschedule at this time due to oversized part being shipped.; ordrng 1 WP697772 (blower wheel) and 1 WPW10211911 (housing) and 1 W10508188 (drum) and 1 WPW10460919 (top)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Reston, Virginia 20191

Christian C.

Job Details: 05/19/2022

Went to install IM and saw connections were different. Last visit ordered wrong IM. Reordering IM.; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, Maryland 21703

Ricky E.

Job Details: 05/19/2022

"customer stated that the unit is generating a sound during wash cycles.. fnd units wash motor showing bearing issues and maybe over heating.. also the units element has the 'orange' bushings. the serial number is outside of what the service pointer shows, but because of the material it will need to be changed.. need parts...; ordrng 1 w11537778 (element) and 1 w11460945 (sump assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Ashburn, Virginia 20147

Ezra M.

Job Details: 05/19/2022

"top rc and fc led's out. replaced fc led, all lights working properly."

We serviced a

KITCHENAID WASHER

Model KDPM604KPS0

Near Ashburn, Virginia 20147

Ezra M.

Job Details: 05/19/2022

"installed sump assy, ran diag cycle, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Bern, North Carolina 28562

Ronnie B.

Job Details: 05/19/2022

cx complaint of bottom ice maker not making ice. checked unit and found bottom ice maker had ice in mold and no ice in ice bin. attempted to harvest ice maker and ice maker failed to harvest and heater failed to activate. unit needs ice maker.; ordrng 1 W11578780 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, Maryland 21239

Keith H.

Job Details: 05/19/2022

installed module lights are working now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Newport News, Virginia 23608

Jason T.

Job Details: 05/19/2022

"Cx complaint, not cooling-freezing properly, found evaporator frosted up with ice, removed with a steamer. Installed fan motor, leveled the unit, verified proper air flow, cooling-freezing properly at set temperature.. working as designed. Cx is paid in full : 409.11"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 05/19/2022

dishwasher leaking on some cycles but not always found dishwasher leaning forward and left front leg lower than right removed from cabinet lower back feet checked for signs of water under sump assy none present no faults stored in fault history ran diag twice no leaks present found pan in lower rack almost hitting lower spray arm cover it with mrs

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 05/19/2022

hood vent panel not staying up on right side ordering clips; ordrng 2 W10854245 (clip)s

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WRS321SDHZ08

Near Richmond, Virginia 23222

Gill G.

Job Details: 05/19/2022

verified cx complaint of unit fresh food section having condensation. found unit out of square and fresh food dood not sealing to cabinet on upper inner corner allowing air penetration. raised front end and leveled unit as much as possible. floor is soft and not level. heated door gaskets to ensure gasket seals to cabinet. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD5500XW1

Near Baltimore, Maryland 21207

Justin S.

Job Details: 05/19/2022

replaced the idler and tested. the unit is now spinning blowing and heating good. cx put clothes in the unit and it still spins good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, Virginia 23226

Gill G.

Job Details: 05/19/2022

verified cx complaint of unit not cooling. found evap fan not running. replaced fan motor. tested. unit is now cooling. verified full frost pattern on evap. collected for total.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Sterling, Virginia 20165

Christian C.

Job Details: 05/19/2022

Installed parts. Same issue still persists. Right front burner has problems igniting. Cx has made a point that if the unit has to be dissassembled and caulk has to be removed that the quartz island not be damaged and that the clear caulk has to be reapplied. Cx is requesting a different tech for installation.; ordrng 1 W10862323 (right front igniter) and 1 WPW10475147 (spark module)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Richmond, Virginia 23220

Gill G.

Job Details: 05/19/2022

replaced sump. tested by running diagnostic cycle. checked for leaks. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 05/19/2022

"Cx complaint freezer door not closing.Found all tracks and drawer frozen and stuck.Defrosted all the freezer and lubricated tracks. Both door tracks have broken spring mechanism, the ice pan is broken and the door gasket is broken on the bottom. for 2 door tracks WP13055901, fc gasket W10571967 and ice pan WPW10120008. Cx needs more time to make a decision, she asked me to break down parts price and I did it on the tyc. ordrng 1 WPW10120008 (ice pan)"

We serviced a

JENN-AIR COOKTOP

Model JED4430WS02

Near Union Bridge, Maryland 21791

Brian R.

Job Details: 05/19/2022

replaced part and had cx test unit. said unit heats and works great now. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Bowie, Maryland 20721

Shane B.

Job Details: 05/19/2022

cx complaint is the unit not dispensing water or ice and frost in the freezer. confirmed complaints. i found the filter is not installed correctly. once in place properly the dispensor worked. IM cycled and filled. i found the frost in freezer was caused by the left side beign slightly open. cleared ice/frost from bins and rails and door now closes smoothly. unit is working as designed. cx paid 120 for service call.

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW01

Near Triangle, Virginia 22172

Robert W.

Job Details: 05/19/2022

Replaced drain pump and tested unti is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Camden, North Carolina 27921

Branden R.

Job Details: 05/19/2022

"cx complaint still freezing up , checked unit found bottom of gasket not fully seated to unit , uninstalled door and steamed gasket , reinstalled and found gasket now making proper seal and no longer unseating when opening the door . unit is running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, Maryland 21210

Keith H.

Job Details: 05/19/2022

cx complaint is unit leaking inspected unit and found leak from sump and door is falling and requires friction sleeves; ordrng 1 W11085683 (pump&motor) and 2 WP8268961 (pad)s

We serviced a

WHIRLPOOL RANGE

Model WMH31017HS09

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 05/19/2022

"cx complaint of unit is really loud when operating and when door is slammed it goes away sometimes. checked unit found burn marks on transformer and mag, alot of vibrations comming from mag. unit needs high voltage system. ordering screw for service pointer W11607452.; ordrng 1 W11545871 (transformer) and 1 W11541670 (magnetron) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W10721775 (screw)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, Delaware 19958

Frederick R.

Job Details: 05/19/2022

CX already bought part and fixed it. No services rendered. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 05/19/2022

"Cx complains about a water leak from ice tray, inspected the unit, Fc tmep 6 degrees, the Rc temp 42 degrees, i ran tests#36 the ice box fan is workling. but the freezer fan not working properly ,, the air flow is bad, order part; ordrng 1 W11224591 (motor-evap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Ashland, Virginia 23005

Jerod R.

Job Details: 05/19/2022

"tested unit found unit had bowed freezer door , and bad evap fan cover in ff section , ordered needed parts; ordrng 1 W11395558 (evap cover) and 1 W11449028 (door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, Virginia 23228

Jerod R.

Job Details: 05/19/2022

tested unit found unit had spray arm dislodged causing unit not to wash correctly remounted and tested unit is now fully functional

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Richmond, Virginia 23228

Jerod R.

Job Details: 05/19/2022

parts not sent; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Alexandria, Virginia 22314

David J.

Job Details: 05/19/2022

Rc temp 13 degrees but set to 37 Fc temp -5 degrees but set to 0 Cx complaint unit is to cold up top. And user interface is separating. Ordering parts for repair for return visit. ; ordrng 1 W11599662 (User interface) and 1 W11359415 (Thermistor) and 1 W11568794 (Switch box) and 1 W11580290 (Separator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 05/19/2022

"cx complaint of unit not cooling,checked to find no frost pattern at the time ,unit appeared to be dead ,went behind unit to find 120 coming to compressor but not coming on replaced start device waited 10 min and seen frost pattern tested unit works as designed"

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