We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Glen Burnie, MD 21061
Kevin P.
Job Details:
05/25/2022
"cx complaint unit making noise and not cooling, arrived and found unit already pulled out partially across the kitchen floor and unplugged. plugged unit in and theres a dead humming noise from the compressor for roughly 8 seconds, compressor is seized and will not start. ordering compressor and associated lok ring couplers. r 600 refrigerant, and lok ring tool kit, sealed system tech only 2 ct job; ordrng 1 W11370574 (compressor kit) and 1 W11401413 (coupler) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (drier coupler) and 1 W11401409 (drier coupler) and 1 WPW10143759 (dryer) and 1 lokringkit (lok ring kit) and 1 r600 (r600) and 1 sealedsystem2ct (sealed system 2 ct)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Robert A.
Job Details:
05/25/2022
I came to install the ordered part. When I removed the part from the package. The fan was in two pieces because one of the clips that hold it in place was broke. I'm ordering a new ice box fan for the return visit.; ordrng 1 W10846539 (ice box fan)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Chevy Chase, MD 20815
Ricardo S.
Job Details:
05/25/2022
"Cx complains that the oven takes long time to reach the temp, inspected unit, power cks ok, 240vac the bake element is bad. order part.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ocean View, DE 19970
Jonathon C.
Job Details:
05/25/2022
"replaced element per special project. tested unit, unit working as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lancaster, PA 17602
Justin L.
Job Details:
05/25/2022
"cx complaint unit not doing wash. was able to access unit and found codes f8e1 long fill f8e6 no fill. Ran diagnostic cycle and found unit filled, drained, locked, agitated and spun. Found that unit only has hot water supply with a split line going into both hot and cold side and that the drain hose is laying on the floor so as the unit fills it is just syphoning out. Instructed cx how to fix issue unit operating as intended no further work needed"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/25/2022
"installed updated dispenser, vent motor and vent ube, rotor ancx paid in fulld stator per previous, tested all ops ok , collected 110 labor AMEX"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21701
Brian R.
Job Details:
05/25/2022
replaced heater and tested unit. no leaks seen and unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Middletown, DE 19709
Taylor F.
Job Details:
05/25/2022
Cx complaint is unit not spinning out completly. Found cx mixes loads and said it only does it on small loads. Explained use and care to the cx. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Hamilton, VA 20158
Brian R.
Job Details:
05/25/2022
cx complaint is with unit and its temps. says high temp light keeps flashing and unit does not feel like it should. unit is way O-O-W and she knows. took temp readings of 27 in Freezer and 44 in FF. control read 28 in Freezer and 46 in FF. compressor running and temp of 168. all fans running. top line into evap froze and making like a buzzing sound you can feel in line. called eW to go over unit and what advised.advised unit has a leak and would need to be cut into and instll UV Drier for dye and tested for the leak but compresor could be bad as well. informed th charge cx 1100.00 for repair and with 2 guys as unit needs to come out and tore apart. will order compressor and charge if needed but will need to bring. gave cx quote and they will call us back.; ordrng 1 WPW10143759 (UV Drier 19.10) and 1 W10841139 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model MDE9700AYW
Near Wilmington, DE 19803
Taylor F.
Job Details:
05/25/2022
Cx complaint is unit not heating. Tested inspected and verifed complaint. Replaced the tco from previous diagnosis. Tetsed unit and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Camp Hill, PA 17011
Bernard M.
Job Details:
05/25/2022
"Replaced door seal using adhesive (WP279368), door now seals properly. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details:
05/25/2022
Cx complaint is unit not dispensing water. Tested inspected and verifed com\'plaint. Found no water being supplied to the unit. Found the piercing valve to be turned on. Cx has to contact a plumber. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near College Park, MD 20740
Samuel R.
Job Details:
05/25/2022
cx complaint long f\'dry times.inspected unti and found vent hose to be crushed up causing poor airflow.freed up hose and unit is now workign properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rehoboth Beach, DE 19971
Jonathon C.
Job Details:
05/25/2022
"cx complaint, unit shuts off randomly and sometimes wont restart.tested, inspected unit. ran unit for about 10 minutes straight then tried a couple things to trigger the failure. unable to verify complaint but cx had a video. based on cx description and video, ordering start switch and returning with timer. resched for 6/6/22; ordrng 1 WPW10117655 (relay-pts)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harrisburg, PA 17110
Bernard M.
Job Details:
05/25/2022
"Replaced thermistor per previous and TL, restored power and evap began to develop frost pattern with fan running"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Castle, DE 19720
Taylor F.
Job Details:
05/25/2022
Cx complaint is water level during wash. Cx was concerned when the washer starts washing with little water when the extra power is selected. Explained use and care of water levels and the use and care button. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Cordova, MD 21625
Emmanuel R.
Job Details:
05/25/2022
"Cs unit has long drain fault code f9e1, The wrong drain pump was ordered/delivered, customer needs a refund for drain pump was not needed and it was the wrong one anyways. Luckily I found the drain pump strainer to have alot of drebri socks and stuff in it causing the unit not to drain properly. Cleaned out debri from drain pump strainer and tested unit. unit is now draining properly no more long drain. Customer needs drain pump refunded."
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Bear, DE 19701
Taylor F.
Job Details:
05/25/2022
Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Found the bearing coming apart on the idler pulley and the rubber coming apart on both supports. Replaced supports and idler pulley from pre ID. Tetsed unit and unit is now working as designed. Job is complete. Cx paid in full by CC 264.31
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Waldorf, MD 20601
Robert A.
Job Details:
05/25/2022
"Cx complaint that the unit is not drying at all. I inspected the unit and confirmed the complaint. The unit tumbles and has good airflow but no heat at all. I checked the fuses and element, the thermal cut off fuse was OL. The unit is getting 245v from the wall. I replaced the TCO and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Aylett, VA 23009
Gill G.
Job Details:
05/25/2022
cx complaint: unit is not cooking food. oven has been calibrated to +30 degree max. no stored fualt codes. verified that temp adjustment has been made to +30. verified broil and bake elements are working. verified temp sensor is working and acurate. tested bake at 350 degrees. found erratic control behavior. control not regulating temp correctly. ordered control.; ordrng 1 W11567348 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20018
Mitchell H.
Job Details:
05/25/2022
cx complaint units top rack is falling down. found adjuster wheels fallen off. unit needs updated metal adjusters. ordering adjuster kit and rescheduled accordingly.; ordrng 1 W10712395 (adjuster kit)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Manassas, VA 20112
Demonte S.
Job Details:
05/25/2022
Installed the Heating Element & Bake Harness. Tested the unit. Set the Oven to 350 Degrees. Unit is Heating but unit will not get to proper temperature. Unit is stalling at 335 and will not go up. Ordering Control Board and Temperature Sensor. ; ordrng 1 W11548749 (CNTRLELEC) and 1 WPW10181986 (Whirlpool Oven Temperature Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hampton, VA 23666
Jason T.
Job Details:
05/25/2022
"Cx complaint, ice container full, not dispensing cubed-crushed ice, found inner auger sleeve not turning. Ordering ice container to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11185686 (Ice Container Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Milford Mill, MD 21244
Keith H.
Job Details:
05/25/2022
replaced icemaker reset unit its working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Ellicott City, MD 21043
Robert L.
Job Details:
05/25/2022
"installed main control (which came with new harness) and Rc thermistor per previous, set to 3 recommended, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Timonium, MD 21093
Neil H.
Job Details:
05/25/2022
REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Martinsburg, WV 25403
Danny R.
Job Details:
05/25/2022
found a loose harness on cold water unit had code for no cold water reinstaled harness tight unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF56R16DW07
Near Perry Hall, MD 21128
Shane M.
Job Details:
05/25/2022
cx complaint the unit leaving condensation built up near top of unit. found tiny bit of frost built up near door switch. cleared all ice. adjusted the feet underneath. found garage flooring isnt leveled. advised cx to get small piece of wood underneath to prop the front up.
We serviced a
KITCHENAID HOOD
Model KVIB602DSS1
Near Charlottesville, VA 22901
Eric F.
Job Details:
05/25/2022
"Confirmed cx complaint unit not functional, blower seized. Replaced blower with pre-id'd part, fan spins properly but is rubbing against housing causing unit to squeek loudly when on. Returning defective blower motor and re-ordering. Cx paid in full.; ordrng 1 W11106377 (blower-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesterfield, VA 23832
John P.
Job Details:
05/25/2022
"CX complaints washer not starting check unit found strike had separated, replaced strike tested working as designed"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Hampton, VA 23666
Jason T.
Job Details:
05/25/2022
"Cx complaint, excessive loud noises when washing-high speed spin, found both basket hub and wash plate worn from plastic sleeve support causing the issue. Installed pre-i'd drive hub, also used wash plate from truck stock. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (Wash Plate), used 1 W10902814 (Wash Plate) from stock, tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chester, VA 23836
Chris B.
Job Details:
05/25/2022
replaced sumnp and motor tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Palmyra, PA 17078
Drew B.
Job Details:
05/25/2022
"cx complaint that unit is intermittingly not draining correctly. i found the unit to hvae actually no stored codes. and when pulled out found no debris in pump, and drain hose to the disposal the proper angle of the drain hose is correct not facing rear wall causing pinch/kink drainge throwing code. found proper power to pump and ran service test found no issues as far as motor, valve, pump.. called techline spoke to Andrew..no control f1e2, or f1e1 ever been stored but noty found thren logically been found then no control needed...7733652970 cx is calling wp for parts auth no parts ordered yet cx will follow up; (created new UIS, deleted prior attachment to UisID 426477)"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Elkridge, MD 21075
Kevin P.
Job Details:
05/25/2022
"cx complaint intermittently shorting, found wiring a belt switch rubbing motoro pulley so the raw wire was making contact causing shrt to ground, fixed wiring and unit tests good, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Bel Air, MD 21015
Neil H.
Job Details:
05/25/2022
CX COMPLAINT THE I/M STOPPED FOUND SMALL AMOUNT OF ICE BLOCK AT TUBE CLEARED AND I/M WORKING AND VALVE CLOSING SO IF CX STILL HAS ISSUE NEW VALVE NEEDED
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Millersville, MD 21108
Kevin P.
Job Details:
05/25/2022
"installed all parts and unit tests good, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Willow Street, PA 17584
Justin L.
Job Details:
05/25/2022
as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near McLean, VA 22101
David J.
Job Details:
05/25/2022
Cx complaint heater element service pointer. Replaced element tested unit and checked for leaks. Unit is now working as intended.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEQ1
Near Midlothian, VA 23112
John P.
Job Details:
05/25/2022
CX complaint unit not working checked unit found control has failed. Need to replace main control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22312
Christian C.
Job Details:
05/25/2022
Arrived at cx apartment. They said they weren't sure who made the appointment. They said they will call back because they are having the floor worked on.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Linthicum Heights, MD 21090
Kevin P.
Job Details:
05/25/2022
rang the door bell and knocked multiple times also tried calling cx twice. no answer tagged door and left after 15 minutes total; saved tckt
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Vienna, VA 22181
Jason A.
Job Details:
05/25/2022
CX complaint FZ icemaker made only 1 batch of ice. Asked CX if app displayed any error codes = none. Ice sheet at bottom of bin. Diagnostics STUPID HARD TO ENABLE & tech sheet is WRONG. Push ASSORTED & CONNECT to enable diagnostics. Replace UI on return. Ran test 120 & icemaker dumped ice cubes of normal size. Test 97 water sprays to the right. Repeated a few more times & spray became a solid stream. Called techline SR 7733691345. 2Tech. Unit might have to be pulled out to replace fill tube. Send JennAir tech > JJ; ordrng 1 W11234554 (icemaker ASSYM 27) and 1 W11515313 (Fll tube incl HTR 34) and 1 2Tech (2Tech)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harrisburg, PA 17111
Bernard M.
Job Details:
05/25/2022
"Cx complaint unit doesn't heat. Ran unit on normal and it spun but no heat. Removed back panel and fpound continuity at all components. Checked voltage at fuse box and received 240v coming in from breaker, but 60v going into unit. Instructed cx to have licensed electrician come out to repair fuse box to have 240v going into unit."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21158
Sal R.
Job Details:
05/25/2022
CX informed me at the door that he wants to reschedule due to a childs Doctors appointment he has at 8:30 AM this morning. Please have someone form the office call to set a return date.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Midlothian, VA 23112
John P.
Job Details:
05/25/2022
Replaced heater per pointer tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Palmyra, VA 22963
Eric F.
Job Details:
05/25/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Ellicott City, MD 21043
Robert L.
Job Details:
05/25/2022
"cx complaint water leaking on floor front left corner, found evap drain duck bill sealed shut, installed updated drain tube per TSP, tested all ops ok, collected 120 ch#4947....parts covered under s-38253"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rising Sun, MD 21911
Taylor F.
Job Details:
05/25/2022
Cx complaint is unit not level. Tested inspected and verifed complaint. Leveled unit and c xis happy with instalation. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Quinton, VA 23141
Gill G.
Job Details:
05/25/2022
called safety and spoke with Theresa 7733159262 to ask for labor concession w12y380wl1 to cover service call. cx complaint: there was a small fire in the microwave cavity and now the unit has a smoke smell when used. cx has continued to use unit. stored fault code F5E4(door latch motor not operating) ran auto test and found unit is fully functional. inspected unit and found oily residue throughout the microwave airflow parts. cx viewed oil and attempted to clean it off. cx did not want to replace any parts at this time. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Middletown, DE 19709
Taylor F.
Job Details:
05/25/2022
Replaced heater per SP. Tested unit and unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Vienna, VA 22182
David J.
Job Details:
05/25/2022
Cx complaint left side burners not working. Inspected unit and found both switch were toast. One wire was pinched by metal cause a short. Wire was spliced by previous tech. Installed new switch and replaced control board. Tested unit and everything is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lake Frederick, VA 22630
Ezra M.
Job Details:
05/25/2022
"installed new gearcase, leveled and calibrated unit, tested high speed spin, working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Richmond, VA 23221
Joseph D.
Job Details:
05/25/2022
"unit with leaking inlet valve must replace when available. quoted cx for inlet valve, labor tax etc. cx declined qupte. w11172234 inlet valve"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Easton, MD 21601
Emmanuel R.
Job Details:
05/25/2022
"Cs water leaking from freezer, I found the water line to the icemaker sprung a leak, customer states he doesnt have an icemaker anymore so he asked me to shut the water off and leave it off. Collected for svc call 120.00 check.#1842"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Waldorf, MD 20601
Robert A.
Job Details:
05/25/2022
"Cx complaint that the unit is not starting for certain cycles. I inspected the unit to confirm the complaint. I found an error code f6e3. I cleared the code and ran a service cycle. All components passed, however in normal mode the 'sanitize with oxi' setting did not work regularly. The control is not getting the info from the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the part for the return visit.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Washington, NC 27889
Ronnie B.
Job Details:
05/25/2022
"removed and replaced gearcase and slider, gearcase shaft is incorrect and is either wrong part in box or defective part. called techline to document and called parts to have them check part and expedite if possible .s/r 7733738783"
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Alexander D.
Job Details:
05/25/2022
"cx complaint unit making loud humming noise. inspected unit and verified complaint. heard noise in normal bake cycle. ran cooling fan in test mode and heard noise again. ordering cooling fan, not in stock. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10176670 (cooling fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details:
05/25/2022
"Confirmed cx complaint unit not heating. Found F7E1 error, confirmed continuity of heating circuit, replaced control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shane B.
Job Details:
05/25/2022
arrived and found unit temp is at 40/33. installed harness and restored power. unit began running. told cx to give it 48 hours to get to correct temps. cx will call if unit doesnt get to 38/0 in the next 48hr.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Washington, DC 20005
Mitchell H.
Job Details:
05/25/2022
called cx on call box. cx said he actually is going to get new unit. movong on
We serviced a
UNKWN UNKNOWN
Model n/a
Near Norfolk, VA 23513
Carl A.
Job Details:
05/25/2022
picked up parts
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01ILBS0
Near Washington, DC 20015
Ricardo S.
Job Details:
05/25/2022
replaced part.. unit tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near New Cumberland, PA 17070
Bernard M.
Job Details:
05/25/2022
"Replaced both doors per previous tech, they now open and close properly and seal all the way around. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near North Bethesda, MD 20852
Roberto I.
Job Details:
05/25/2022
"CX complaint cavity light and fan randomly stay on with the door closed.The unit didn't show to issue while I was there. Called tech line, spoke to Joel ( sr # 7733733523) and explained the issue. He advised of lower interlock malfunctioning. Replaced lower interlock using v/s part. Unit tested ok. Collected 267.93 with check # 1598.; ordrng 1 W11197766 (door interlock (RI van stock)), used 1 W11197766 (door interlock) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Hampton, VA 23666
Jason T.
Job Details:
05/25/2022
"Cx complaint, iced up evaporator, no air flow, tested all circuits, verified vac voltages, found weak fan motor, open heater circuit, shorted thermistor. During load circuits test, foubd control not cycling ibto defrost, relay control circuit failure. Advised cx parts on order, scheduling return visit for Wed 06-01-22, cx agreed.; ordrng 1 WPW10316428 (Heater)"
We serviced a
KITCHENAID HOOD
Model KXD4636YSS0
Near Poolesville, MD 20837
Julian H.
Job Details:
05/25/2022
CX complaint about unit not staying upfound a problem with limit switches and up/down motor being week button that press switches is getting broken motor doesnt move smoothly anymore push bracket will keep breaking if i replace only that 2 COUNTS TIME CONSUMING CALL NEED TO TAKE WHOLE UNIT APARTCX WANTS TO THINK ABOUT IT PAID FOR SVC CALL ONLY; ordrng 1 W11187731 (motor) and 1 2COUNTS (TIME CONSUMING CALL)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Lancaster, PA 17603
Justin L.
Job Details:
05/25/2022
cx complaint unit not starting. was able to access unit and found that the button holder was brittle and not holding the button to the board not allowing it to start a cycle. quoted cx for repair and collected for everything but labor once in office will need to call and set return; ordrng 2 W11116990 (button holder)s and 1 W11086664 (button)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Washington, DC 20002
Samuel R.
Job Details:
05/25/2022
replaced ice maker.unit is now working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Newport News, VA 23601
Jason T.
Job Details:
05/25/2022
"Cx complaint, RF surface element not aligned with the cooktop frame. Removed the cooktop glass and reset the surface element for proper alignment. Verified all cooktop functions for proper operation, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Washington, DC 20003
Mitchell H.
Job Details:
05/25/2022
cx complaint unit is leaking out of front left corner of door. inspected unit and confirmed. cx had another company come out and replace motor and door gaskets. checked unit and found front left side of tub seperating and during washing it would leak out of tub. quoted cx and he just paid service call by check. moving on.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Brandywine, MD 20613
Shane B.
Job Details:
05/25/2022
"cx complaint is the unit not running for more than a second or 2. confirmed complaint. set unit for 30seconds. after 1-2 seconds it beeped like the cycle had completed. no error codes displayed. outlet is properly wired, supplying 121vac. tried running unit with turntable off, same issue. fan runs with no problems. no damage to control, harness or any part i can see. i put the unit back together and restored power. tested unit and it worked properly. tested unit a dozen times for different amounts of time, unit worked properly every time. connection on the board may have been loose. was going ot document with techline but after 20min on hold i gave up. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Washington, DC 20024
Mitchell H.
Job Details:
05/25/2022
cx complaint unit has f9e2 error after a few mins of run time. confirmed complaint. unit is stacked so could not get behind unit to check heat pump assem. we will need 2nd tech on return. unit is marked as in warranty on entitlements so will bring back heat pump and not charging. rescheduled with office.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Carl A.
Job Details:
05/25/2022
replaced door switch tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, PA 17512
Justin L.
Job Details:
05/25/2022
cx complaint unit will lock and unlock then go to done. was able to access unit and after verifying model and serial and proof of purchase entered into diag and found code f7e1. ran diagnostic cycle and unit filled and drained but when it went to agitate and spin unit hummed. found motor windings to both read 5.3 ohms at the motor. ordering capacitor and motor and setting return for friday 5/27/22; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Berwyn Heights, MD 20740
Samuel R.
Job Details:
05/25/2022
replaced part and tested unit and unit is now workign properly
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hummelstown, PA 17036
Justin L.
Job Details:
05/25/2022
cx complaint unit banging around. was able to access unit and verify model and serial along with proof of purchase. cx stated unit was delivered and never leveled. found unit to not be level was able to level and calibrate unit. ran diagnostic and found no saved codes. ran cycle and unit now operates as designed no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
05/25/2022
"cx complaint spray arm bent, checked unit found spray arm bent causing arm to hit element while spinning.; ordrng 1 W11550888 (spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, PA 17408
Bernard M.
Job Details:
05/25/2022
"Cx complaint the RC section isn't cool. Inspected unit and found the temp in RC is above 40 deghrees. Ran test 3 and verified the damper opens and closes with fan motor running. Found the damper with ice buildm up inside. Inspected FC and found frost build up on evap cover. Removed items from FC and ran test 7 for defrost and heater didn't come on. FC will need to be defrosted. Ordering harness and will use sensor on return, once parts are in contact cx to reschedule; ordrng 1 W11566892 (harness w/ bi-metal)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFW00
Near Newport News, VA 23601
Jason T.
Job Details:
05/25/2022
"Cx complaint, both fridge and freezer doors not closing properly, found offset from the hinge support. Ibs washers from truck stock to shim-align the doors, used a heat gun to mold the gaskets to the casing, verified all unit functions for proper operation, working as designed.; ordrng 4 WP488881 (Washer)s and 1 WP489467 (Washer) and 2 WP487576 (Washer)s, used 4 WP488881 (Washer), 1 WP489467 (Washer), and 2 WP487576 (Washer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Millersville, MD 21108
Eric W.
Job Details:
05/25/2022
cx complant of unit not cooling ngood in fridge n inspected unit found the ff evap frozen over cx is going to thaw out evap for 24 hours and turn unit back on cx paid in full
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Springfield, VA 22152
Demonte S.
Job Details:
05/25/2022
Installed the Freezer Door & Water Connection. Heated the Door with Heat Gun. Doors is Sealed. Tested the Dispenser. No Leaks. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Millersville, MD 21108
Eric W.
Job Details:
05/25/2022
installed new parts and tested unit no leaks
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Preston, MD 21655
Emmanuel R.
Job Details:
05/25/2022
"Cs unit is making a grinding noise, I found the braket that holds down the motor to have vibrated off so the motor was shaking everywhere. The motor and blower wheel did not get damaged so i secured the hold down bracket and assembled unit to test it. Unit is now working as designed. I advised customer If bracket comes off again to call us back out."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Edgewater, MD 21037
Shane B.
Job Details:
05/25/2022
cx complaint is the unit freezing food in fridge section every couple of days. cx has the top shelf very low so food is away from the air vent. unit is set to recomended temps. my prob shows fridge temp is 28 degrees. air vent opens and closes properly and is set to recomended temp. prob shows -6 in freezer. entire unit is to cold. ordering control and freezer harness. marking thermistor for use on return just in case. set unit to 1 setting warmer in fridge section and adjusted air baffle. schedule when parts are available.; ordrng 1 W11546681 (harness) and 1 W11546690 (control box)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Red Lion, PA 17356
Drew B.
Job Details:
05/25/2022
cx had called and thought they had cancelled it from finding same noise when filling hot water in the dishwasher which would result in the unit to be ruled out compared to the hot water within the house. i instructed that to cx and infromed if noise would get worse to call a plumber but no work on washer was perfromedtoday.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Frederick, MD 21702
Brian R.
Job Details:
05/25/2022
cx complaint is unit is making a vibrating noise when running. she also said her milk and things keep freezing on top shelf and she has to turn temps up. checked unit and when evap fan hits high speed the blade wobbles and hits shrout. tried to bend some to take some of the noise out. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 67006424 (Shroud) and 1 WP67006337 (Fan Blade) and 1 W11334745 (Evaporator Motor) and 1 W11542754 (UI) and 1 WPW10196393 (Damper Control)
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Falling Waters, WV 25419
Danny R.
Job Details:
05/25/2022
unit had a bad timer it over heated on contactes and made a burn smell this part is no longer avilable and cx doesnt want to fix either way called safty team sr7733716066
We serviced a
MAYTAG WASHER
Model WTW5105HW2
Near Hanover, PA 17331
Bernard M.
Job Details:
05/25/2022
"Cx complaint unit doesn't complete cycles. Entered diag mode and found error code F0E5 off balance. Ran test cycle and during spin, noticed unit wobbled back and fourth. The leveling legs weren't level. Inspected underneath and found back right leg not secured to base. Removed and re-inserted leg, leveled unit, recalibrated and rfan auto test. Unit stays level during high speed spin and completes cycle without further issues. Unit checks good."
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM12
Near Newport News, VA 23601
Jason T.
Job Details:
05/25/2022
"Cx complaint, ice in the freezer, installed rail slides, no freezer led light, verified vac voltage. Installed module from truck stock, freezer led operating properly...tested all unit functions for proper operation, working as designed.; ordrng 1 W10695459 (Module), used 1 W10695459 (Module) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details:
05/25/2022
"installed control and console harness, control diag light flashing normally. console still unresponive. found scorch marks under console pcb. unit will need new console. will install other parts on return. called cust to inform.; ordrng 1 W10919546 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Arnold, MD 21012
Eric W.
Job Details:
05/25/2022
cx complant of unit not working again inspected unitfound the console cover cominng up again andui is scrambled and not responsicve found vent is leaking stesm into door causing the propblem ordering parts; ordrng 1 W11460908 (console) and 1 W11505225 (ui) and 1 W11506012 (control) and 1 W11545290 (deflector) and 1 W11545539 (gaasket) and 1 W11416460 (vent)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Washington, NC 27889
Ronnie B.
Job Details:
05/25/2022
"completely dissasembled unit, transfered all components to new cabinet, re-assembled, installed bolt, tested, unit works as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
05/25/2022
REPLACED THE HEATING ELEMENT PER SP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27834
Ronnie B.
Job Details:
05/25/2022
"cx complaint of unit not cooling. checked unit and rc is at 50 and fc is at 42. checked for leaks and none found. low side -10psi and high side at 100 psi amp draw .68. checked for leaks and could not find a leak. recovered refrigerant and pulled 30hg of vac. charged with 68 grams of r600 verified frost pattern, low side at 0 and amp draw is at 1.06. unit is working as designed. advised cx to call back if further issues arise."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Newport News, VA 23601
Jason T.
Job Details:
05/25/2022
"Cx complaint, during wash-spin cycles, excessive shaking during the cycle, found drive motor slipping during manual agitation test. Advised cx part is on order, scheduling return visit for Tuesday 05-31-22, cx agreed.; ordrng 1 W10832724 (Drive motor)"
We serviced a
WHIRLPOOL DRYER
Model MDG8000BWQ
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/25/2022
"cx complaint not staying hot, and noise, found coils weak not relighting after 15 minutes, found blower packed, once cleared found blower rattling , found rear rollers noisy, cx had kit for rollers, ordering idler pulley and blower wheel, collected 387.50 visa cx paid in full , cx requested fri 6/3; ordrng 1 WP6-3700340 (bearing) and 1 33001790 (wheel,blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Joseph D.
Job Details:
05/25/2022
"replaced control, harness heater and thermistor to enable proper defrost of unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Zuni, VA 23898
Zachery R.
Job Details:
05/25/2022
"replaced element, tested, no signs of any leaks. unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linthicum Heights, MD 21090
Kevin P.
Job Details:
05/25/2022
"cx complaint unit stopped mid cycle full of water with the lid locked, found cover for drain pump broken which in turn broke the wiring to the plug for drain pump. reconnected wiring temporarily with connectors and drained unit then cleared 9-1 long drain error. ordering harness and marking drain pump to be used on return visit; ordrng 1 W11335100 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Franklin, VA 23851
Zachery R.
Job Details:
05/25/2022
"cx complaint legs defecrtive, straightened cabinet so legs can properl seat to cabinet, installed legs, tested, unit working as designed."