Service History 1157 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Westminster, MD 21157

Justin S.

Job Details: 06/01/2022

replaced the control and tested 5 times. the motor is starting each time. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/01/2022

"cx complaint unit working intermittently, checked unit. unit has 245vac supplied and terminal block is good. cx stated they had power surge since then unit hasnt working properly, heard relay in control constantly clicking. ordering control to complete repair.; ordrng 1 W11553209 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Grasonville, MD 21638

Alexander W.

Job Details: 06/01/2022

cx stated unit just isnt washing dishes. tested inspected and verified cx complaint. Found wash motor is defective and drain pump is also defective. ordering drain pump and returning with sump and motor. resched CX for 6/8/22; ordrng 1 W10876537 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/01/2022

1 W10779331 compressor 1 wpw10143759 and 1 w10913906 if cx calls back. poor cooling in both sections . compressor running very hot. needs compressor and access ports .. cx paid svc call only. left qoute

We serviced a

IKEA DISHWASHER

Model IUD8555DX1

Near Washington, DC

Shawn D.

Job Details: 06/01/2022

cx complaint similair issues after repair. inspected unit and then checked for errors and had 8 1 6 3 . checked diverter disc and i do not think it was installed right. it came right out seems like it was not in slot so fixed that then ran unit and still is acting weird. when you run a cycle and gets to the first draining part it stays draining for 4 plus minutes. replaced drain pump and same issue. called techline adrian 7733784343 we did some test and he said has to be issu with the main control. so reordering main control and gettong couple extra parts for return. send only me back please; ordrng 1 W11105144 (console) and 1 W10866125 (control) and 1 WPW10195039 (switch) and 1 WPW10705575 (owi) and 1 WPW10327249 (valve incase)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/01/2022

no ice production passed harvest test test 45 valve noise but no water removed and replaced dual valve tested again unit filled with water

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/01/2022

"Replaced control per previous tech, recalibrated and ran auto test, test completed without any issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Shawn D.

Job Details: 06/01/2022

builders complaint unit is not cooling never worked said it makes a noise then turns off. inspected unit both section room temps and compressor buzzing and grindingwhen starting then clicks off. compressor is bad. ordering compressor for return with s.s. tech 2 count job; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W10913906 (coupler) and 1 W11109499 (drier) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Greenville, NC 27858

Ronnie B.

Job Details: 06/01/2022

during removal of old door cx requested to move new door to other side. rmoved brackets to left hand side of unit to hand door on left side. replaced door and set seal. notice door not closing right and had a gap on bottom right hand side of door. looked futher and found frame is bent causing improper seal. called techinhe to document. s/r/ 7733782455. whirlpool chopped it up as cosmetic but is definately functional.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/01/2022

"cx complaint washer won't turn on - no operation - top load washer , checked unit found power supply connetion on control not properly seated , unit will power on and once you touch unit it turns right back off cause of lose connetion , reseated and tested unit is now washing as designed and running smooth , unit is running as designed"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Red Lion, PA 17356

Marc M.

Job Details: 06/01/2022

cx complaint unit just fills and drains and does not complete any other function of the cycle. entered diagnostics and found error f8e1. activated service test mode and found that both valves open with no issues and water pressure is plenty sufficient. unit filled to top of drum during test mode and would not advance. checked and found multiple holes/tears in pressure hose. unit will need new pressure hose.; ordrng 1 WP353244 (pressure switch hose)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Fort Washington, MD 20744

David J.

Job Details: 06/01/2022

Cx complaint lights out and no water. Inspected unit and found wire disconnected behind pantry. Plugged in and lights work. Checked water line and nothing coming out. Cx stated plumber came out and turned off water. Doing a new kitchen. Will call us if water does not come back out after plumber comes by.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lancaster, PA 17602

Justin L.

Job Details: 06/01/2022

cx just wanted to know how to install an led light light. instructed them and watched them do it. collected for service call only no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, MD 20744

David J.

Job Details: 06/01/2022

Cx complaint unit not making ice. Inspected unit and found ice maker switch was turned off. Turned back on and Ive maker started working. Water did fill ice tray. Explained to Cx if problem occurs again. We will order an ice maker for return visit. Unit is now working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/01/2022

"Cx complaint is that the unit is not cleaning dishes and doesnt seem to spray. Upon arrival I found and F8E4, F10E2 and an F8E2. I then ran the diag test and found that the unit is filling with water but the sump is barely pumping any water thru the arms. I am ordering a sump and element per SP W11540964.Please contact cx when the parts are available to schedule a return visit.; ordrng 1 W11416362 (Sump) and 1 W11537778 (Heating element)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near La Plata, MD 20646

Robert A.

Job Details: 06/01/2022

I installed the ordered part and tested the unit for the cx. the unit is working as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Brandywine, MD 20613

David J.

Job Details: 06/01/2022

Cx complaint unit cuts off after 2 seconds. Found this is happening. Ordering a control board and a high voltage diode. Problem is electrical and we did not bring a control board out on this visit. If this doesnt work we need to call techline back. ; ordrng 1 W11342846 (Control board) and 1 W11256462 (High voltage diode)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Towson, MD 21204

Keith H.

Job Details: 06/01/2022

cx complaint is top rack falling inspected unti and found the adksuter broken and teh posistioner missing ordeirng both parts cx paid in full; ordrng 1 WPW10546503 (adjuster) and 1 WPW10195840 (positioner)

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/01/2022

replaced electronics tested icemaker on test 57 01 pass test 45 filled MUST WAIT 48HRS TO SEE ICE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, MD 21076

Robert L.

Job Details: 06/01/2022

"cx complaint not drying dishes, cx had unit running on arrival, found f4e3, f7e1, but sump working fine, found rinse aid empty, filled rinse aid and set to max, ran diagnostics and heater activated, somethign caused heater error, cx said first run had no water by accident, tested all ops ok"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS05

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/01/2022

CX complaint about had an emergency smoke coming out from unit inspected and found burned mark on turntable plate also a melted coupler signs indicates that food was left for too long on heating causing it to burned CX states that maybe an issue with typing did a test on diag with him showing all keys working properly problem seem more like to be an user error documented call with safety 7733727800

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ06

Near Charles Town, WV 25414

Danny R.

Job Details: 06/01/2022

"foiund ,loose conection to icemaker reseated harness icemaker works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Washington, DC 20011

Samuel R.

Job Details: 06/01/2022

cx advised they had called and cancelled

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Emmanuel R.

Job Details: 06/01/2022

"Cs unit doesnt want to do anything, Confirmed complaint, only the LOC button works. after testing i found the control module isnt responding to any commands. Replaced control module and tested unit. Unit is now working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Edgewater, MD 21037

Shane B.

Job Details: 06/01/2022

cx complaint is the unit leaking from the door. cx said it started a week and half ago and seem to be worse on the left side. leak doesnt start until halfway through the cycle. when i arrived cx had the unit running. i let it run until it started leaking to confirm the complaint. after 30-40min unit started leaking at the left corner of the door. i used clear door to watch arms spin. lower wash arm is spraying water from under the arm near the middle of the arm causing a large rush of water to go forward causing the leak. the water spilling form the door lines up with the spray from that arm. every time it comes around to the left front the door leaks. unit needs lower spray arm. quoted cx for repair. he paid service call and said he wasnt sure he wanted to pay that much to fix the unit.; ordrng 1 W10837249 (spray arm lower)

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS3

Near Henrico, VA 23229

Joseph D.

Job Details: 06/01/2022

"unit with f2e1 erros, reseated and cleaned connection, unit working properly. if problem persists, will need console as per service guide."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ1

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/01/2022

Per previous tech I was able to access and replace the control. I then tested the unit and found that it is functioning as intedned. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Baltimore, MD 21209

Keith H.

Job Details: 06/01/2022

cx complaint is top oven not cooking correctly inpsected unit no errors in diagnositcs found the sensor a little out of range i repalced sensor tested it unit is accurate

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Annapolis, MD 21403

Shane B.

Job Details: 06/01/2022

"replaced sump and motor, restored power and tested unit. unit completed service cycle with no leaks and no error codes. unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/01/2022

Installed new heater and tested unit . job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Lake Ridge, VA 22192

Richard B.

Job Details: 06/01/2022

"CX complant. Washer not working. Inspected unit and will not go into diagnostics , Found no LED on control boarsd. RTried new contol board and same issue. Dial feels pushed in . and rubbs on console when rotating. Reordering control.. Sceduled for 06/08/22 in stock , Further work needed, Getting 120 volts at board imput. RB; ordrng 1 w11498190 (control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Boonsboro, MD 21713

Danny R.

Job Details: 06/01/2022

foiund conrtrol locked up reset control runs fine now. cx is dispaointed n having to load unit precicly the right way .and she is not happy

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near East Berlin, PA 17316

Drew B.

Job Details: 06/01/2022

cx complaint that unit is making noise when running and when looking into the unit found temps to be okay... found consensation in rc and some ice froming on ceiling on the fc section checked evap no issues with defrostr... will nned the following parts for poor door closure..; ordrng 1 W11178521 (nameplate) and 1 LW10672966 (ss fc door) and 1 LW10672972 (ss rc door) and 1 W10919804 (duct-air)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Salisbury, MD 21804

Jonathon C.

Job Details: 06/01/2022

"cx complaint, unit making a screeching sound. replaced parts from prior diag. tested unit, working as designed. job is complete. cx mention the unit strugles to balance. basket seem slightly out of round. told cx to try the unit with the new gearcase and if the oob issue persists, we would order a basket."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Winterville, NC 28590

Ronnie B.

Job Details: 06/01/2022

"recovered remaining refrigerant, removed and replaced compressor, evap, and filter dryer. installed coupler, pulled 30ng of vac, no leaks found during leak down. charged with 43 grams of r600. 90+ outside ambient temp during repair and testing. low side at -1 ng high side at 110 psi, frot pattern forming, unit is working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Halethorpe, MD 21227

Robert L.

Job Details: 06/01/2022

"cx complaint front burners not always lighting, cleaned burner heads and filed open opening for gas to ignitor, adjusted flames, now 1-2 click ignition on all burners, tested all ops ok, collected120 visa"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near New Bern, NC 28560

Ronnie B.

Job Details: 06/01/2022

"cx complaint of unit not heating. checked unit and verified proper voltage supplied to unit. started and verified no heat. opened unit and found element had shorted to housing. removed and replaced element, tested, unit is working as designed.; ordrng 1 WP3387747 (element), used 1 WP3387747 (element) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/01/2022

"cx complaint of ui freezing up,checked unit to find the following error Fce2,found that the ui is bowing up allowing moistior to get in to the ui ordering parts needed for repairs; ordrng 1 W11308811 (cntrl-elec) and 1 W11302461 (console)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFWO

Near Washington, DC 20008

Shawn D.

Job Details: 06/01/2022

cx complaint times are off on diplay for each cycles some say 9 plus hours. inspected unit then checked times for each cycle and they are showing 9 pus hours snapped pic. i then checked unit for errros and had none. unplugged unit for 5 minutes and plugged back in and now unit is showing correct times. maybe they had a power clitch and through control off. cx thn had me look at dryer said long dry times showed unit has f4e3 error and i stopped told him to google code and get vent cleaned. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/01/2022

CX complaint is unit not cooling. This is a RAC unit that is under 2 yr warranty. The CX has the unit sitting out on the back screened in porch. This does not meet the installation requirements of the unit only being used indoor. The fluctuating temperature is the reason that it is not working properly. SPoke to Jose at RAC Georgetown and he is going to have it transported back to store. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brandywine, MD 20613

David J.

Job Details: 06/01/2022

"F3e3 inlet water temp F0e3 overload F7e9 locked rotor Cx complaint unit not spinning, inspected unit and found error codes. Replaced inlet valve. Ran test cycle again and had zero error codes. Re calibrated unit and everything is now working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Baltimore, MD 21218

Shane M.

Job Details: 06/01/2022

nstalled in sump. raned a test cycle. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Annapolis, MD 21401

Shane B.

Job Details: 06/01/2022

replaced tub and tested unit for cx. unit completed service cycle with no leaks or error codes. unit is working as designed.

We serviced a

JENNAIR RANGE

Model JES9800AAB

Near Richmond, VA 23235

Joseph D.

Job Details: 06/01/2022

"replaced element and coil, yet coil does not run when supplied power. both units sub with original part but for some reason i think there is a compatibility issue. must replace both rop1y please to eliminate issues.; ordrng 1 W10823709 (elmnt-surf) and 1 71001612 (inf switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Essex, MD 21221

Neil H.

Job Details: 06/01/2022

W11170909BTHE EXTENSIONS NEEDED LEFT AND RIGHT DOORS MAKING POPPING NOISE.WHEN OPEN AND CLOSING; ordrng 2 W11171640 (shim-hinge)s and 1 2267193 (extension) and 1 2267192 (extension)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/01/2022

"Replaced heater per service pointer #11540964, ran unit on test cycle and unit ran and heated without any leaks. Unit checks good"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/01/2022

CX COMPLAINT F2E1 AND THE UNIT WOULD GO BLANK AND THEN BACK ON REPLACED THE CONSOLE UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Baltimore, MD 21237

Neil H.

Job Details: 06/01/2022

"CX COMPLAINT I/M NOT WORKING FOUND 120 GOING TO I/M BUT NO MOVEMENT NEW I/M NEEDED.; ordrng 1 W11548540 (Assembly, Icemaker (complete))"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near White Marsh, MD 21162

Neil H.

Job Details: 06/01/2022

REPLACED THE RR VALVE UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chantilly, VA 20151

Richard B.

Job Details: 06/01/2022

"CX complant. Veggie drawer is rough and hard to pull out and push in and door squeaks when closing. Inspected unit and found veggie drawer is rough to pull out.. Used CX petrolium jelly and lubricated rails on drawers and glides slide easy now. Used a little vegi oil and lubricated fresh food door gasket and squeak subsided, Advised CX for optimal cooling of fresh food compartment food can not be pushed all the way to back of fridge blocking air flow to fresh food compartment. Job completed , RB"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Abingdon, MD 21009

Neil H.

Job Details: 06/01/2022

CX COMPLAINT UNIT MAKING METAL RUBBING NOISE TIPPED UNIT BACK AND FOUND OIL LEAKING NEW GEARCASE NEEDED. 2COUNT GEARCASE JOB.; ordrng 1 W11454741 (Whirlpool Washer Transmission Gear Case) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Boonsboro, MD 21713

Danny R.

Job Details: 06/01/2022

installed parts checks ok

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Bel Air, MD 21015

Neil H.

Job Details: 06/01/2022

CX COMPLAINT F7E1 DRUM NOT MOVING FOUND THE GEARCASE LEAKING OIL TRANSMISSION JOB NEEDED 2COUNT; ordrng 1 W11449840 ( Gearcase Assembly) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11481722 ( ACTUATOR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/01/2022

"cx complaint of humming from freezer fan, found fan covered in ice due to freezer drawer rails not pulling door in properly creating air leak and frost at evaporator. quoted cx for repair. declined.; ordrng 1 W10625067 (bracket 17778) and 1 W10625068 (bracket 17781)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/01/2022

"cx complaint not making ice , has been going for awhile, found harness broken at hinge ( see pics), quoted 1260 to replace door, cx declined ,refered to customer care for possible conceessions, collected 120 visa called office to run no service ref#391988088........quoted 200 labor (110 +90 2nd tech; ordrng 1 LW10744163 (dor-fip)"

We serviced a

KITCHENAID ICE MAKER

Model KUIS18NNTB0

Near Potomac, MD 20854

Julian H.

Job Details: 06/01/2022

replaced cutting grid went to replaced pump and found corroted wires to water level sensor and wire harness ordering more parts CX PIF; ordrng 1 WPW10548509 (sensor) and 1 WP2310092 (harns-pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/01/2022

"CX complaint food and ice melted in the fc.Inspected freezer, found door not seating parallel with the cabinet but leaving a wider gap on the top and gasket not sealing properly. Tracks showed perfect 90 degrees with the cabinet. Installed 2 plastic washer (one on each side) between door liner and bracket on the bottom screws in order to make the door parallel with the cabinet. Formed gasket with heat. The gasket sealed perfectly all around.; ordrng 2 wp489467 (washer (RI van stock))s, used 2 wp489467 (washer) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Severna Park, MD 21146

Eric W.

Job Details: 06/01/2022

"cx complant of unit giving error code and running for long piord of time and time on fromt not changing found 4 error f3e1 f6e3 f8e3 f9e1 inspected unit found unit fills and drains unit will need new pressure switch and controland ui; ordrng 1 WPW10750475 (Assembly, Iml)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Washington, DC 20015

Ricardo S.

Job Details: 06/01/2022

"I get here and the client informs me that he has an emergency and has to leave, so he will call back and make another appointment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Newark, DE 19713

Taylor F.

Job Details: 06/01/2022

Cx complaint is low ice production. Tested inspected and verifed complaint. Found the ice bin to be empty. IM did cycle and refill when jumped but cx said it hasnt made ice in a week or so. Ordering ice maker. Cannot reschedule at this time.; ordrng 1 W11546935 (ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Saint Charles, MD 20602

Robert A.

Job Details: 06/01/2022

"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran an auto cycle. All components passed and the heater came on (184 degrees). I explained to the cx the function and purpose of rinse aid as well as the impact of the tub being plastic rather than metal (poor insulation of the heat). The cx understood, the unit is working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Midlothian, VA 23114

Joseph D.

Job Details: 06/01/2022

"replaced cooktop and knobs, unit now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fort Washington, MD 20744

Mitchell H.

Job Details: 06/01/2022

cx complaint she got the email for the service pointer on heating element. installed new heater and teste.d unit is good to go. job completed.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mount Airy, MD 21771

Ricky E.

Job Details: 06/01/2022

"ck fnd unit stuck in rince... reset power and verified operation, unit ks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/01/2022

Cx complaint is that the unit doesnt get the dishes clean and is afraid that the unit may be leaking. Upon arrival I found that the unit had no error codes. I then ran the diag test and found that it is spraying and functioning as intended. I also found that there is no evidence of the unit leaking. I found tha tthe unit is functioning as intended. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glenn Dale, MD 20769

Alexander D.

Job Details: 06/01/2022

"cx complaint unit leaking gas from LF burner. turned gas on and used gas sniffer to check for leaks. picking up leak from all 4 burners at this time, no leaks under unit. ordering manifold, covered by entitlements. called safety to document 7731159495. safety said they will provide auth# to cover labor as well but is having system updates right now and will need a couple hours to get auth#. safety said they will call via office tom provide concessions to cover labor. only 2 manifold in stock @tribles, call cx to schedule return visit once we have eta on part.; ordrng 1 W10907218 (manifold)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Woodbridge, VA 22192

Demonte S.

Job Details: 06/01/2022

Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Found that the Freezer Light isn't illuminating which is causing the upper lights to go out. Unit will need the Service Pointer L.e.d. Light Kit. ; ordrng 1 W11601311 (MODULE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Alexander D.

Job Details: 06/01/2022

replaced left rc door and hinge. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Annapolis, MD 21409

Shane B.

Job Details: 06/01/2022

installed door and tested dispensors. unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Owings Mills, MD 21117

Keith H.

Job Details: 06/01/2022

cx complaint is lights arent working inspected unit and found the freezer light and top lights out . ordering module kit per service pointer; ordrng 1 W11601310 (module)

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Clifton, VA 20124

Demonte S.

Job Details: 06/01/2022

Installed the Left & Right Door Hinges. Tested the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

"tested unit, unit stil needs door , and will need upper icemaker line as heater is not working, also has faulty lower door switch; ordrng 1 W11384469 (switch) and 1 W11223012 (tube-water)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hughesville, MD 20637

Robert A.

Job Details: 06/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/01/2022

"cx complaint unit not cooling. upon arrival checked temps, fc and rc at room temp. all fans are working thermistors are in range, compressor is running, spoke with AR, was advised to order ss components to complete repair. ordering ss components. cx paid 120 cash; ordrng 1 W10756020 (compressor) and 1 W10248589 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11492867 (evap)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20601

David J.

Job Details: 06/01/2022

F7E4 basket engagement failure F1E2 motor drive failure Cx complaint not washing clothes. Inspected unit and founds codes. Inspected under unit and found a lot of gear case oil slung everywhere. Called office to see if parts were covered which was stated they dont. Quoted Cx for repair. Cx paid 120.00 service call and will let us know within 30 days.; ordrng 1 W11449841 (Gear case) and 1 W10734521 (Clutch)

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Springfield, VA 22150

Lloyd B.

Job Details: 06/01/2022

"Cx complained the unit did not wash. Inspected the unit and found that it fills and drains but it does not wash. Went to test the connection at the sump and it was slightly backing out. I pushed it back in and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Frankford, DE 19945

Frederick R.

Job Details: 06/01/2022

Replaced control per prior diagnosis. Rechecked all values and they were the same as before. Explained to CX to give the unit 24-48hrs to get to temps because it has been unplugged awhile. Unit working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 06/01/2022

replaced float switch and spray arm.tested unit working well.was going to replace element and found one sode missing a gasket will re order eleemnt as cx and can confirm W11537778 0 tribles and 10 whirlpool wiseable; ordrng 1 W11537778 (element)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/01/2022

"cx complaint of unit making noise checked unit to find no error codes at this time,found noise coming from splutch as the nut on the pulley had backed itslef off causeing it to grinded,replaced belt and; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt), used 1 w10721967 (cam), and 1 w11239857 (belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mount Airy, MD 21771

Ricky E.

Job Details: 06/01/2022

"installed part and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Norfolk, VA 23503

Carl A.

Job Details: 06/01/2022

"cx complaint of unit not staying connected on wifi,called tech line spoke with Butch was advise to have the cx call the connected team to resovle issue as the unit is working as deisgned"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM03

Near Leesburg, VA 20175

Ezra M.

Job Details: 06/01/2022

"low cool, evap frosted over, put unit in defrost, defrost working. put defrost thermistor in ice water, ohmed out at 22.1k ohms. control not starting defrost cycle. ordering control.; ordrng 1 W11496879 (control assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hampton, VA 23666

Gill G.

Job Details: 06/01/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Mount Airy, MD 21771

Ricky E.

Job Details: 06/01/2022

"customer stated that the unit wasnt heating.. fnd loose l2 at the terminal block... secured connection and verified the operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Walkersville, MD 21793

Ricky E.

Job Details: 06/01/2022

"customer stated that the unit is making ice, and the ice dispenser will not despense ice.. fnd the units wire harness at the base of the fzr door broken. the loom was cracked and multiple wres were broke... the customer is going to replace the unit due to high cost of the repair..."

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS

Near The Plains, VA 20198

Daniel J.

Job Details: 06/01/2022

no heat microwave just installed removed repositioned switched tested with cup of water unit now heating

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Salisbury, MD 21804

Jonathon C.

Job Details: 06/01/2022

"cx complaint, no ice. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Monkton, MD 21111

Sal R.

Job Details: 06/01/2022

CX complaint was that the unit would not start. I fou d that the the door switch was broken and the door would not mak contact when closed. I was ab le to access and replace the door switch. I collected 224.09 for completion of repairs. UNit test good.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Frankford, DE 19945

Frederick R.

Job Details: 06/01/2022

As i pulled up the CX came outside and stated the daughter is in the house and just tested positive for COVID this morning. CX wants to reschedule for anytime 10days out or more. SPoke to Megan and she is going to reach out to CX to reschedule; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Stafford, VA 22554

Robert W.

Job Details: 06/01/2022

Cx complaint is the unit is filling by itsself. Advise CX on cost CX states unit has extended warranty advise CX to contact them and have it dispatched properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Poolesville, MD 20837

Julian H.

Job Details: 06/01/2022

replaced parts calibrated and working in all cycles

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/01/2022

"Replaced switch per previous tech, recalibrated, and ran whites cycle on deep water wash, unit filled, and agitated while still filling. Unit fills properly on the deep water cycle as designed. Unit checks good"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/01/2022

"replaced door, used heat gun to fluff gasket, tested, unit working as designed. left old door with cx."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Glen Burnie, MD 21060

Eric W.

Job Details: 06/01/2022

installed new parts and tested unit no leaks found

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Frankford, DE 19945

Frederick R.

Job Details: 06/01/2022

CX complaint is dryer keeps tripping breaker. Inspected but could not verify complaint because it did not happen while I tested it for 15mins. Checked voltage at terminal block and got 120/120/240 and during testing there was no voltage drop and the unit was heating good. Builder because of DE code has arc-fault breakers installed and this is likely the issue. Unit is working as designed. Job is complete. Verified POP as 3/11/22

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Harrisburg, PA 17110

Fred G.

Job Details: 06/01/2022

cx complaint right side RC door gasket is ripped. inspected unit and found right side RC door gasket to be ripped and torn at both the top and the bottom. it is allowing warm air to enter unit and form frost. replaced door gasket with preID part. heated gasket up to form to the body of the unit and unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Severna Park, MD 21146

Eric W.

Job Details: 06/01/2022

cx complant of unit not working f6e1 no comunacation beteen ui and control installed bout ui and control and tested unit unit now working after getting ticket signed saw a roatch runing around ic cx calls back they will need recept for extermanator befor we can come back informed cx of this

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Quantico, VA 22134

Robert W.

Job Details: 06/01/2022

CX Complaint is the unit isnt doing anything. Inspected unit and found the unit when started basket wont spin or sense can hear motor buzzing basket or wash plate never move then unit shuts down ohm out motor and it is testing a little out of range. Unit will need motor and Cap; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working inspected unit found center post screw has backed off educated cx on overloading and replaced the splutch with new screw with locktight tested and inspected for proper use unit now functions normally

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