Service History 1157 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lexington, VA 24450

Kyle A.

Job Details: 05/25/2022

Cx complaint of unit having poor wash quality. Did confirm worn belt. And a stripped hub and splutch. Also found cold valve reading improper resistance after unit show lf error.Will need to return with these parts.; ordrng 1 W10528947 (Hub) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11168740 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near South Boston, VA 24592

Kyle A.

Job Details: 05/25/2022

Cx complaint of unit not operating. Did confirm and found units cold valve is reading improper resistance. Also found unit not going through diagnostic properly and will need to order control and valve ; ordrng 1 W11170319 (Control) and 1 W11210459 (Inlet)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 05/25/2022

Installed suspension and unit is now as designed as designed

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near South Boston, VA 24592

Kyle A.

Job Details: 05/25/2022

Ticket has been cloaed out.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Parkville, MD 21234

Justin S.

Job Details: 05/25/2022

replaced parts and tested. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bluemont, VA 20135

Brian R.

Job Details: 05/25/2022

cx complaint is she believes uniut does not get enough water. she put a few thin sheets in for unit to fill and used deep water wash as well. unit did fill to the load size that was in there she said shes used to her old one filling it up and washing. advised unit checks and filling as it should. recalibrated and ran auto test. checked scrrens as well as cx is out in the sticks. advised cx to try a few more loads and see if unit fills better and we will brin g a control and valve out. no service at all out here. cx will call if shes still not happy. unit checks as of now. job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Boyce, VA 22620

Brian R.

Job Details: 05/25/2022

replaced top and unit checks. cx checked over everything and she said everything is good. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1145XTPBA

Near Berryville, VA 22611

Brian R.

Job Details: 05/25/2022

pulled unit and installed heater. cx said they have not used unit in a long time. said he used twice in the part week and thought unit was good. tested unit and could feel heat again. unit does have plastic liner and advised thing wont dry all the way. he said he will use unit a few times and see how unit does now. will return other 2 parts.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Reisterstown, MD 21136

Justin S.

Job Details: 05/25/2022

"the unit was off when i arrived. 0psi when i hooked up my guages. filled the unit with nitrogen and taped the guages. sprayed the unit down with soap and water and didnt find anything bubbling. the guage is dropping pressure. called tech support and spoke with a drew. file number 7733737239. says the unit has to be isolated on each side. isolated the loop and hx and pressurized both sides to 140psi and took a pic. waited 15 min(pic) and found the hx pressure dropping. called tech support back and spoke with a kurt.; ordrng 4 w10913906 (coupler)s, used 4 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Midlothian, VA 23112

John P.

Job Details: 05/25/2022

Installed terminal block tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Williamsburg, VA 23188

Lucas R.

Job Details: 05/25/2022

"cx complaint unit leaking, checked unit found icmaker line not fully seated to black line on valve, reseated line, unable to fully test no water connections in store."

We serviced a

WHIRLPOOL DRYER

Model MEDB950YW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 05/25/2022

"cx complaint unit not working properly, checked unit found f4e4 f4e3 codes, terminal burnt at l2 causing voltage loss to heater, quoted cx parts W10319802 harness 145.68, labor 150.00, shipping 15.00, tax 8.74, total 439.42, cx unsure if repair at this time."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/25/2022

"cx complaint noise, checked unit found lint buildup in blower housing, removed lint, advised cx to have vents cleaned, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/25/2022

"replaced and reversed doors, sealed cabinet, heated gaskets, also found fc light not working, verrifid 120 vac to light, switch chcked good, advised cx to replace bulb, unit working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Washington, DC 20016

Ricardo S.

Job Details: 05/25/2022

Replaced control and heater.. unit tested and working ok

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Eldersburg, MD 21784

Justin S.

Job Details: 05/25/2022

cx says the unit is getting and error code. found the unit has a f5e2(lid lock) f5e1(lid up) f5e3(unlock) f0e4(limit temp) in memory. service diagnostic cycle the unit is filling draining but gets the f5e2 error code again. cx says they had a water line break free and spray the unit down and havent been able to get the unit to work since. replaced the lid lock and tested. the unit is now filling draining agitating and spinning good. calibrated and the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Street, MD 21154

Neil H.

Job Details: 05/25/2022

CX COMPLAINT THE TUBE TO THE VALVE STARTED LEAKING AND CAUSED FLOOR DAMAGE REPLACED THE TUBE AND UNIT GOOD CX WILL CALL WHIRLPOOL ABOUT TUBE DEFECT THAT CAUSE THE LEAK

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Takoma Park, MD 20912

Samuel R.

Job Details: 05/25/2022

installed pump and unit wouldnt advance.further in testing found main control to have gone bad.will also need dloat switch and inlet valve in case; snapped 2 QuickPics

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 05/25/2022

"cx complaint spray arm broke off.inspected unit and found spray arm had failed.also got error code f8e4 but no water in the tray at the time.also found unit to have the eleemnt with copper colored bushing.unit will need a psray arm, float switch and eleement W11537778 58 tribles W11545764 5 tribles; ordrng 1 W11545764 (float switch) and 1 W11537778 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/25/2022

"leaking and heater replacement. found water dripping into leak tray from water inlet valve. removed inlet line, verified gasket good, reinstalled, no longer dripping. replaced heater per service pointer W11540964. ran full test cycle, no leaks, unit working properly; ordrng 1 W11537778 (heater), used 1 W11537778 (heater) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 05/25/2022

"Cx complaint that the unit is not cooling in the RC. I inspected the unit and confirmed the complaint. The unit is running fine, overall temps are warmer than usual 36/45. I ran test 5 and it read open, then about 3 minutes later it read pass. So I then ran test 13 for the heater, it did not come on. I checked the harness connector in the rear, I heard from another tech that's the issue sometimes. Still no heater. I check other loads (evap fan, damper etc.) and they worked fine. I checked the defrost sensor ( test 5) a few more times and it read pass each time.The unit is not defrosting. I'm ordering a dispenser control and heater in addition to the pre id parts.; ordrng 1 W11518204 (dispenser control) and 1 WPW10495967 (heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Hanover, PA 17331

Andrew S.

Job Details: 05/25/2022

"Per previous tech I was able to access and replace the spray arms, cover and manifold. I then, per techlines recommendations installed the clear door and ran the unit for over 30 minutes. I found that the unit did not leak during the testing. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Ranson, WV 25438

Brian R.

Job Details: 05/25/2022

cx complaint is unit not washing. resedt control and ran recalibration and auto test. drum spin and unit aggiteted and filled and drained. loud click when trying to shift. ran a drain and spin and unit stayed in sensing and just shifted back and forth and then stopped and said cycle complete. tried to run drain and spin and just just shifted a few times and then said washing complete. found code F7E4 Basket Re-engagement Failure F5E4 Lid Not Opened Between Cycles F6E3 Communication Error: ACUCannot Hear MCU. parts will be needed. as soon as parts are in office will schedule.; ordrng 1 W11419171 (Control) and 1 W11478526 (PANEL-UI) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10915700 (Motor Stator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Cambridge, MD 21613

Emmanuel R.

Job Details: 05/25/2022

"Cs unit not coooling. Evap completely frzen over techline sr-7733737337 ,Found oil leaking at the dryer lower coupler. and defrost heater thermal fuse open ,doesnt want to go into defrost in diag. mode. Needs seal system tech. Needs coupler kit. nothing under unit parts for a coupler. Ordering harness .; ordrng 1 W11502499 (harness) and 1 W11436574 (control) and 1 W11490399 (dryer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Vienna, VA 22182

David J.

Job Details: 05/25/2022

Cx complaint heater element service pointer. Replaced heater element. Tested unit and check for leaks. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Great Falls, VA 22066

Jason A.

Job Details: 05/25/2022

CX complaint DW wont drain & F9E1 error. Verified error along with FAE2 vent error. Replaced control & vent + deflector & gasket. Unit still wont drain. Measures 33 OHMs at brown connector at control so harness is good. Pulled drain motor & measured 123VAC at motor connector. Nothing preventing impellers from spinning > JJ; ordrng 1 W11412291 (drain pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Woodbine, MD 21797

Sal R.

Job Details: 05/25/2022

CX complaint was that the door would not latch. I found that the strike had failed. I was abel to replace the strike from van stock and unit is now able to latch closed. Unit test good.; used 1 W11545309 (strike) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTSS01

Near Annapolis, MD 21401

Eric W.

Job Details: 05/25/2022

cx complant of unit leaking water inspected unit found ice build up in top of freezer found the ice door not closing unplunged from board and tested motor it was reading good pluged back in and hit button for ice and door is now closing tested several time and unit is working

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Crownsville, MD 21032

Eric W.

Job Details: 05/25/2022

cx complant of uit leaking water got here and cx said it was comming from a hole in drain line but cx went out and replaced drain hose allready tested unit no more leaks

We serviced a

MAYTAG WASHER

Model MVWB765FC4

Near Franconia, VA 22315

Carl R.

Job Details: 05/25/2022

"7733741759.Removing Odor or Smell - Top Load Washer.. Talked with cx and smelled the odor coming from washer machine. Talked with techline and found no fault codes, also ran self run. Unit Working properly. We also discussed what detergent cx is using and possibly rubber inlet lines could be causing a chemical reaction as well as hypo allergenic detergent."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, VA 22150

Carl R.

Job Details: 05/25/2022

"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . ..SP W11540964 - Special Project S17304 - Parts and Labor. Removed the unit from under the counter top and removed the 2 fasteners and removed the original heater element. Installed the new heater element and fasteners tested unit and no leaks. Returned unit back under countertop, unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Virginia Beach, VA 23464

Carl A.

Job Details: 05/25/2022

"cx complaint of unit leaking water,checked to find crack in water valves,als upon futher inpsection found unit to be leaking oil under unit ordering parts that are needed for repairs; ordrng 1 wpw10683609 (valve) and 1 W10846191 (Washplate) and 1 W10528947 (Drive Hub) and 2 labors and 1 W11454372 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (Drive Belt)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Alexandria, VA 22314

Christian C.

Job Details: 05/25/2022

Installed all parts. Tested unit in service mode no issues. Calibrated unit. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ashburn, VA 20148

Richard B.

Job Details: 05/25/2022

"CX complant, Ice on evap. Inspected unit and found evap iced up . Drip pan is warped and holding water when defrosting and then refreezing, Ordering drip pan . Will use fan motor with thermisters on return if needed, RB o; ordrng 1 W11457241 (drip tray)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 05/25/2022

cx complaint unit does not wash dishes.inspected unit and gpt error code f7e2.ran a service test and unit would perform past wash cycle.unit will need a new sump motor.checked connections all were good W11460946 special order; ordrng 1 W11460946 (sump motor)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Washington, DC 20007

Ricardo S.

Job Details: 05/25/2022

"the dryer make noises.. so i move the noise pads, secure the dryer vent .. unit tested with cx and dryer working ok"

We serviced a

JENN-AIR O.T.R MICROWAVE

Model JMV8208CB

Near Washington, DC 20037

Ricardo S.

Job Details: 05/25/2022

"microwave not wroking, door/close error. inspected the unit, found a bad door switch, repalced interlock switch, unit tested and working ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Reisterstown, MD 21136

Keith H.

Job Details: 05/25/2022

cx wants a different tech; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW1

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/25/2022

cx complaint is unit making screeching noise inpsected unit found noise coming form idler and rollers replaced pulley and rollers tested it unit is working

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Timonium, MD 21093

Keith H.

Job Details: 05/25/2022

again another upset cx because he says spoke with office a couple times prior to my arrival and explained the situation . and theres no info that resembles what cx is saying. the issue is theheating element bushing have deteriorated and casue leak onto motor and motor is not now not runnning properly. i quoted cx and advised him to call KA to autho for replacement for motor however the heating element is covered; ordrng 1 W11416362 (pump motor) and 1 W11537778 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Baltimore, MD 21211

Shane M.

Job Details: 05/25/2022

"cx complaint the unit isnt working proper after a powe surge. after inspecting the unit i ffound ALL lights out, UI not working, pantry UI not working. powered unit back from breaker. tested outlet. 120v. when plugg back in. GFI popped in kitchen. resetted GFI. 120v to unit. ALL LIGHTS, both UI are working properly. cx paid svc by card."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Charles Town, WV 25414

Brian R.

Job Details: 05/25/2022

replaced parts ordered. not able to test as unit in warehouse. she said they will have unit installed again and test unit and call back if needed. job complete for now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Gainesville, VA 20155

Ezra M.

Job Details: 05/25/2022

"not cooling. found all fans working normally, compressor not running, cool to the touch. put in test 38, compressor still not running. ohmed out compressor windings, sensor to common - 16.3 ohms. motor to common - open. unit will need another compressor. called techline. spoke w/ Andy 7733737200, asked me to check pressures, found 0 psi on high and low sides. used nitrogen, found unit leaking from ff evap. ordering evap and compressor. 3 ct next visit.; ordrng 1 W11393142 (compressor) and 1 W11291123 (evaporator) and 1 3count (3count)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Baltimore, MD 21212

Keith H.

Job Details: 05/25/2022

replaced heater per servcie bullentin

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Harrisburg, PA 17103

Fred G.

Job Details: 05/25/2022

cx complaint unit door light is not fuctional. inspected unit and found switch did not have continuity. was able to replace RC door switch with preID part. took temp reading with thermal cuppler in RC and found unit to have a temp of 36 degrees. temps looks good. advised cx not to put food to close to back wall vent. air coming from rear vent will freeze food. unit checks good.

We serviced a

WHIRLPOOL ICE MAKER

Model KFXS25RYMS4

Near Glen Allen, VA 23059

Jerod R.

Job Details: 05/25/2022

replaced ice maker and tested unit is now fully functiomnal

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/25/2022

"Cx complaint lid not locking, cycle not starting.Tested unit, confirmed complaint, found lid cracked around the left hinge, preventing the strike to align with the latch. Ordering lid W11259006. Cx paid in full (484.22); ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Richmond, VA 23235

Joseph D.

Job Details: 05/25/2022

unit with failed thermister and freezer fan not running. cx declined quote.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/25/2022

"CX complaint screen not collecting lint, long time to dry clothes.Disconnected vent and tested unit by running a timed dry cycle on high heat, found good airflow at the exhaust. The temperature cycled between 120F and 162F (good). Hard to test the dryer for lint collection on the screen but I was unable to find any issue with the unit."

We serviced a

WHIRLPOOL DRYER

Model LGC6848AQ3

Near Washington, DC 20015

Roberto I.

Job Details: 05/25/2022

"CX complaint start button is stuck.Confirmed jammed start button, in cannot be pushed. Played with the push button, unjammed it and the unit started. Tested the unit (start and stop) several tlmes and it worked ok. Quoted repair 392.45 with 125 labor for start switch WP3395395 replacement. Cx wants to test the unit and eventually call back if it stops working again. Advised cx that the quote is valid for 30 days. Collected 127.20; ordrng 1 WP3395395 (start switch)"

We serviced a

WHIRLPOOL OVEN

Model KFDC500JIB00

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/25/2022

"Confirmed cx complaint unit not latching properly. Found malformed latch assembley. Ordering latch. Cx has cosmetic damage to unit but unit is outside of cosmetic warranty by 15 days, cx going to call and request a parts and labor concession. If cx gets concession dispatched please add W11380181 (stainless console) to order.; ordrng 1 W11029221 (latch-door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Brookeville, MD 20833

Julian H.

Job Details: 05/25/2022

replaced modules all lights working now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lewisberry, PA 17339

Bernard M.

Job Details: 05/25/2022

"Cx complaint of intermitten cooling issues in RC section. When arrived found the RC & FC temps to be normal. Cx isn't losing product, but cx stated that unit wasn't cooling for 2 days. Unit has been running normal for the past 3 days. Contacted TL and spoke with Chris, and documented everything cx was experiencing. Checked harness below FC door and it checked good. TL stated it could have been possible UI issue due to water not dispensing, Water does dispense and icemaker works after running tests. TL says not to replace any parts now due to unit running as designed, but if issue would occur again, UI should be pre-id on return. Unit runs as designed. 7733735812"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Washington, DC 20002

Mitchell H.

Job Details: 05/25/2022

cx complaint unit not shutting right and not dispensing ice. found left door would shut but it needed to be pushed hard. i found bottom hinge was being rubbed away from door. ordering new left door and hinge for return visit. the left door also had a indent inside by the door switch causing unit to not think door was shut and would cause ice and water to not dispense. unit was bought from costco and has the additional year warranty so unit should be covered. cx is aware door is coming to him; ordrng 1 W11435344 (left door) and 1 W10917991 (left hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bel Air, MD 21014

Neil H.

Job Details: 05/25/2022

CX COMPLAINT THE FC EVAP FULL OF FROST NEW CONTROL NEEDED AND RETURNING WITH THE THERMISTOR AND HARNESS; ordrng 1 W11566891 (CNTRL-ELEC) and 1 W11546681 (HARNS-WIRE)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW

Near Baltimore, MD 21211

Shane M.

Job Details: 05/25/2022

cx complaint of error code F3E1 popping up. could confirmed. also found F9E1. pulled drainpump filter off & found filter clogged. cleared items. raned test cycle. unit passed no error codes.

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS

Near Crozet, VA 22932

Eric F.

Job Details: 05/25/2022

"Confirmed cx complaint unit not keeping time. Replaced UI with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ00

Near West Friendship, MD 21794

Robert L.

Job Details: 05/25/2022

"installed freezer dor stainless both water connections were 1/4 added reducer to fit existing fitting, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/25/2022

"cx complaint of unit making noise ,checked unit to find unit unleve,advise cx to get the unit on a flat surface as when unit is running rocks causeing unit to make noise. tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Towson, MD 21286

Keith H.

Job Details: 05/25/2022

cx complaint is lid is broken inspected unit and found the hinges have broken off and casued damaged to lid adn cx says they have extended covereage advised them to call contract to set up appt properly will need the following parts(W11101059 ) lid (WP8563965) hinge left (W11168238) 2 hinge washer bearing (WP8572974) hinge right; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22305

Christian C.

Job Details: 05/25/2022

Inspected unit found it already has silver metal bushings. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manassas, VA 20111

Demonte S.

Job Details: 05/25/2022

Inspected the unit. Found that the cx is saying that the Freezer is making a loud noise / vibration. I then checked the Freezer Section / Evaporator. Found that there is Ice hitting the Fan Motor. Removed all Ice on Fan Motor Harness. Evaporator has a good Frost Pattern. Tested the unit. No noise. ( Any questions please check Sd Pictures.) Unit is working as Designed. ( Advised that the cx loads the top shelf in the Refrigerator Section properly. Also advised that the cx loads the freezer correct as well. No items near Damper Control / no items hitting the back wall of the Freezer Section.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sterling, VA 20165

Jason A.

Job Details: 05/25/2022

CX complaint DW F6E1 error code. Previously called techline & unable to determine if ACU or console was issue. Replaced ACU today & same error code. Console not in stock / FBO > JJ; ordrng 1 W11416458 (Console UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20002

Mitchell H.

Job Details: 05/25/2022

got to unit and installed new comp. vaccumed down and filled to recommended oz and unit started cooling. sat around and made sure full frost pattern and the freezer dropped 15 degrees in about 10 mins. job completed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Laurel, MD 20707

Alexander D.

Job Details: 05/25/2022

"arrived to replace control and encoder. tested unit first so i could see what its doing for myself. then noitced lid strike broken. replaced strike from v/s and tested. unit now starting cycles and all ops running correctly now. control and encoder not needed. unit is now working properly.; ordrng 1 W11457841 (strike(AD v/s)), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB850YW0

Near Vienna, VA 22182

David J.

Job Details: 05/25/2022

Cx complaint unit leaking water. Inspected unit and ran test cycle. Check all water lines and drain hose for leaks on outside of unit and found nothing. Lifted unit and checked underneath and didnt see any free stand water. Floor was very dirty so hard to see. Did see that liquid was dumped on side of dryer which is ware the Cx saw the liquid on floor. Let Cx know about washer pans and suggested getting one of those that way we know if it comes from unit. Cx paid 120.00 service call. Unit is working as intended.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Richmond, VA 23231

Gill G.

Job Details: 05/25/2022

verified cx complaint of unit cooktop being fractured in multiple spots and having a discoloration ring on the front left burner. replaced cooktop. tested. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC24C8EYY02

Near Silver Spring, MD 20901

Roberto I.

Job Details: 05/25/2022

"CX complaint water leak during dispensing.Tested dispenser, found water dripping down from the dual valve/tube connection. Ordering tube WPW10279882 and tube WPW10279885. Pre id dual inlet valve to be used on return. Return visit 5/31/22; ordrng 1 WPW10279882 (tube) and 1 WPW10279885 (tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Crownsville, MD 21032

Eric W.

Job Details: 05/25/2022

special project s153aq - pre-id w10695459 -�sp w11460 called wp and they said the s153aq covered parts and labor for leds in this unit installed new led under icemaker in the rear now unit leds are working

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/25/2022

"installed water valves and lid latch, ran diag cycle and rinse and spin. working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Baltimore, MD 21206

Shane M.

Job Details: 05/25/2022

installed new draintube. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model MGS8800FZ2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/25/2022

Cx complaint is that the unit is still not staying on. After the last repair the cx said that after the tech left they did a chicken and after about a half houir the unit did the same thing. Upon arrival I found that the igniter is still clicking 4-5 times to ignite even when cold. I adjusted the igniter closer to the burner tube and also found that the harness connector at the ignoter was not tight. I was able to crimp the connector so it is securely fastened to the ingiter. I then tested the unit and it is now igniting immediately. I left the unit run theough several cycles. Unit is now functioning as intended. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/25/2022

Per previous tech I was able to access and replace the inlet vale. I then ran water thru the dispenser and harvest test for the icemaker. The valve is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Richmond, VA 23235

Joseph D.

Job Details: 05/25/2022

"unit with worn/failed suspension, when filling, unit sitting on floor. must replace suspension. cx declined repair in order to call whirlpool for coverage."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Petersburg, VA 23805

Chris B.

Job Details: 05/25/2022

cx complaint unit will condensate in top left corner of fc isnpected unit found gap in seal qouted cx 120 sc 15 shipp 55 labor 35.76 tax 821.73 collected 120 sc cc cx stated they will be replacing unit

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Dillsburg, PA 17019

Andrew S.

Job Details: 05/25/2022

Per previous diag I was able to access and replce the blower wheel and seal. I found that the lint chute and motor housing were not in need of replacement. I found that the motor bracket was bent and not securing the motor squarely. I was able to bend the bracket straight and secure the motor securely. I then tested the unit and found that it is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Manassas, VA 20110

Demonte S.

Job Details: 05/25/2022

Installed the Couplers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool.( Advised the cx to allow 3-5 days for the unit to Cool. Before adding Food to the unit.) Any questions please check Sd Pictures. ; used 1 R 600 Gas ( R 600 Gad) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Midlothian, VA 23112

John P.

Job Details: 05/25/2022

"CX complaint unit not making ice in a responsible time, and not recovering to fill bin even after several days. ff 40 fr 4 set to 37 & 0. Called techline talked to Ed said to put a data temperature logger in freezer and based off temps if they're in range to then replace ice maker if not to give them a call back with data. Also had me check wire connections and overhead compartment for ice maker found all connectors seated tightly no issues with wires appearing to be pinched. 7733738365; ordrng 1 Tempdatalogger (Temp data logger)"

We serviced a

WHIRLPOOL OVEN

Model WFE515SOJS1

Near Richmond, VA 23235

Joseph D.

Job Details: 05/25/2022

kcoffiel@yahoo.comunit with infestation on control board. told customer would need note from exterminator and control is backorded. might want to charge for core fee as existing control infested.; ordrng 1 W11567348 (control)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Richmond, VA 23236

John P.

Job Details: 05/25/2022

Installed orifices and cooktop tested working as designed

We serviced a

JENN-AIR RANGE

Model JES9800AAB

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/25/2022

"unit with failed relay on main control board. it is stuck in the on position. must replace control, main control no longer available. unable to repair unit. unable to locate break for unit. customer states 'there is no breaker for unit'. unable to unplug unit as downdraft is mounted and pressed into outlet. Unit also with failed INF switch LF. reported to safety"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Vienna, VA 22182

David J.

Job Details: 05/25/2022

Cx father just got here and did not realize there was a service call price. He was not paying and said his son will call us back if he wants

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Columbia, MD 21045

Kevin P.

Job Details: 05/25/2022

"cx complaint unit not making ice, when cycled unit rotates and arm lowers but never calls for water just continues to cycle back to back. installed new ice maker 274.27 total collected by cc. job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB3

Near Richmond, VA 23233

Jerod R.

Job Details: 05/25/2022

"replaced ordered parts found unit front fan is loud and causing a bunch of noise , ordered new fan and wheel; ordrng 1 W11088354 (wheel-fan) and 1 W11443154 (fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Edgewater, MD 21037

Shane B.

Job Details: 05/25/2022

installed part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Richmond, VA 23236

John P.

Job Details: 05/25/2022

"CX complaint unit not making ice and not dispensing water or ice, upon arrival CX stated unit had started to make ice the night b4, checked unit found water now dispensing and ice now dispensing. Checked temps, door switches deli UI all appear to be functioning normally, called techline talked to Austin said to do a reboot. 7733735225"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Disputanta, VA 23842

Chris B.

Job Details: 05/25/2022

cx complaint unit makes thumping sound inpected unit confirmed cx complaint found im inlet tube shoot not alighned with tube thawed ice tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Leesburg, VA 20176

Jason A.

Job Details: 05/25/2022

CX complaint DW leaked from HTR & after HTR was replaced cannot run wash cycle. Found wash motor was rusted. See SDpics. Replaced sump FAE2 vent wax motor error K12SMD0DPL1 Called techline SR:; ordrng 1 W11414073 (vent wax motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Leesburg, VA 20176

Jason A.

Job Details: 05/25/2022

CX complaint DW door wont close. Found bottom panel is bent. & 2 screw nuts have snapped. Tried to straighten out panel but not able to. Door CAN NOT close with panel in place > JJ; ordrng 2 W10910629 (nut)s and 1 W10909064 (panel)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Disputanta, VA 23842

Chris B.

Job Details: 05/25/2022

replaced heater elm tested unit working as desighned

We serviced a

WHIRLPOOL OVEN

Model WFE770H0FZ1

Near Mount Airy, MD 21771

Sal R.

Job Details: 05/25/2022

"CX complai t was that the tuni would not preheat. I found that the baked element has blistered and poped in the rear left cornner . CX informed em that he will repair himself. I collected 120.00 for service charges, via credit card."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Laurel, MD 20707

Alexander D.

Job Details: 05/25/2022

"cx complaint unit leaking from door. inspected unit and verified complaint. unit has dryer stacked on top. found some debris in bellow and a wad of hair caked up on bottom side of door glass. cleaned out bellow and door glass. no visual tears or abrasion on bellow. had f0e2 oversuds error stored but cx is using load n go. found cx has never run cleaning cycle. ran quick wash to see if unit still leaks after cleaning door/bellow, no leaks at this time. advised cx to run cleaning cycle with affresh and to keep bellow and door glass clean and call back if issues persist. if cx calls back saying unit is still leaking from door, send tech with bellow(W11314648) and 2nd tech to help unstack dryer."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Rockville, MD 20852

Julian H.

Job Details: 05/25/2022

CX complaint about large flames on lf burner inspected and found that burner base has some spreaders block causing large flames on sides cap has a defect caiusing a deflection on the spark need parts; ordrng 1 W11435570 (burner cap) and 1 W11435659 (burner base lf)

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW9627DDS

Near Rockville, MD 20854

Julian H.

Job Details: 05/25/2022

CX complaint about had a spill of oil on oven from a pan that she forgot inside causing flames wants to make sure oven is working in properly conditions after fire was controlled Cx had cleaned spilled tested ovens still a little residue causing smoke but not harm to oven or CX both ovens working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Laurel, MD 20724

Alexander D.

Job Details: 05/25/2022

"replaced control, lid latch and strike. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Baltimore, MD 21234

Shane M.

Job Details: 05/25/2022

installed new facia ordered by previous tech. calibrated the unit. unit working properly.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Middletown, MD 21769

Brian R.

Job Details: 05/25/2022

came out and replaced parts that were needed. tested broil again. was able to heat to 400 this time and broil now checks. checked for codes and explainted how fan works on this unit. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model GEW9260PW0

Near Monkton, MD 21111

Neil H.

Job Details: 05/25/2022

CX SAID UNIT STARTED WORKING AND NO SERVICE NEEDED.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Richmond, VA 23235

John P.

Job Details: 05/25/2022

"Upon arrival CX stated has extended warranty advised cx to call extended warranty company, CX declined service at this time."

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Washington, DC 20011

Samuel R.

Job Details: 05/25/2022

cx comlaint unit is not making ice.inspected unti and found unit to had ice get stuck.clearwd ice and tested unit.ice maker is now working properly.

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