Service History 1147 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/05/2022

Cx complained that the rc did not cool. Installed new thermistor and user interface and set unit to factory settings. The foam insulation broke due to all the ice. Unit needs new foam insulation fan assy. Cx owes 110 for labor; ordrng 1 W11098695 (fan assy)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFM00

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 06/05/2022

Cx complained of moisture. Inspected the unit and found a gap at the bottom of the rc door left side. Installed new gasket and applied heat to make a better seal but it only helped slightly. The door seemed warped. Unit needs new door; ordrng 1 LW10856269 (door)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 06/05/2022

Cx complained SOME things are freezing. The temp currently in the rc is 39 degrees and nothing is frozen. The unit is in a garage and is not an outdoor unit

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, Virginia 22101

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, Virginia 22043

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNXS1

Near McLean, Virginia 22101

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for tues same time frame; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 06/05/2022

Called and left vm to reschedule for tuesday; schdld next appmnt for 6/7 TUE !

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB1

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 06/05/2022

called cx amd explained we can return tuesday via vm; schdld next appmnt for 6/7 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Frederick, Maryland 21702

Drew B.

Job Details: 06/04/2022

cx complaint that unit is not draining and spinning the clothing effiecently.. i found no codes when arrived.. and when in tested i was able to recalibrate the unit and check drain pipe placement and water vlaves and both are in good specs and good psi. ran auto test afterwards and checked suspsion. ran a drain and spin with the unti having some towels.etc and found good spin.. edcuated cx on process and checks...

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Norfolk, Virginia 23505

Jason T.

Job Details: 06/04/2022

"Cx complaint, water filter not seating properly in the housing bracket, found the support bezel screws loose at the liner. Reset and tightened all screws for proper alignment, verified filter installed properly. Ran factory diagnostic test to verify icemaker fill-harvest, water from the dispenser...leveled the unit, working as designed. Cx does not use email."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDL03ITSS2

Near Washington, District of Columbia 20002

Israel R.

Job Details: 06/04/2022

Installed new valve. Unit is back to normal operations

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Rockville, Maryland 20850

Israel R.

Job Details: 06/04/2022

Customer complaint unit is not closing corectly. I tested the unit and the unit is noit closing correctly. I Found the screw that hols the slider is backing out. I reseated the screw and tested. The unit is back to normal operations.

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM00

Near Germantown, Maryland 20876

Israel R.

Job Details: 06/04/2022

"Installed new harness and drip pan. The pan was straight but i replace it anyways the harness thermistor was rusting. Replace harness, pan. The evaporator does not fit. The evap house is different shape to the evap cover. And this was an issue before becasue someone cut the old evap cover to make it. The evap cover is the right part number. The unit looks like it may have been seal system repaired. MAybe we repalce the evap and now is different. I dont know i can see the history. But LUKE did this and he no longer works with us so i dont what was done. We may have to replace the evap housing maybe becasue this unit had some many issue when this was in its prime so amny parts have changed and are still changing. Part numbers and parts are mixed up.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Montgomery Village, Maryland 20886

Israel R.

Job Details: 06/04/2022

Got to the house and the customer only had the freezer door. I installed the door i had we are waiting for the refrigerator door. LAst tech di not horder nameplate. Ordering name plate. And call customer to let them know where the other door is.; ordrng 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Gaithersburg, Maryland 20879

Israel R.

Job Details: 06/04/2022

Installed new belt unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gaithersburg, Maryland 20877

Israel R.

Job Details: 06/04/2022

Installed new gearcase and hub. Unit is back to normal operations. ADviced the custoemr poper loading ball cloth to help balancing. The unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 06/04/2022

Installed new ice maker. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Brookeville, Maryland 20833

Israel R.

Job Details: 06/04/2022

Installed new evap. I tested the fan and unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Virginia Beach, Virginia 23452

Jason T.

Job Details: 06/04/2022

"Cx complaint, lid not locking properly, found lid latch offset from the top frame. Ordering bezel to complete the repair, scheduling return visit for Friday 06-10-22, cx agreed.; ordrng 1 W11545554 (Bezel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, Virginia 23464

Jason T.

Job Details: 06/04/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages, found dc circuit shorted fan motor. Advised cx parts needed are on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11595219 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Virginia Beach, Virginia 23464

Jason T.

Job Details: 06/04/2022

"Cx complaint, wash motor failure, installed sump-pump assembly, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Service call paid 05-24-22 charging for the labor only : 110.00 (paid in full credit card REF # 4398331665)"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, Virginia 23325

Jason T.

Job Details: 06/04/2022

"Arrived on site, found gear case ordered was the correct one, incorrect part shipped in the box, pics on SD. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. Cx did not provide an email address.; ordrng 1 W11454738 (Gear case (MA-MR check part)) and 1 W11227944 (Capacitor) and 1 W11376227 (Lower Harness)"

We serviced a

WHIRLPOOL WASHER

Model MLE2000AYW

Near Norfolk, Virginia 23507

Jason T.

Job Details: 06/04/2022

"Arrived on site, secure building, cx requested to cancel the service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Norfolk, Virginia 23509

Jason T.

Job Details: 06/04/2022

"Cx complaint, very slow ice production, found icemaker stuck in harvest mode, also freezer door bowed at the bottom allowing warm air to migrate into the freezer liner, pics on SD. Ordering parts to complete the repair, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 12977880SQ (Freezer door SS) and 1 W10571967 (Freezer door gasket) and 1 W11556926 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, Maryland 21210

Milton J.

Job Details: 06/03/2022

Complaint RC not cooling but FC fine. Unit wedged in cavity and could not get out for diagnosis. CX has torn rotator cuff so could not help. Called into office an arranged for return with 2nd tech. -MJrob; schdld next appmnt for 6/8 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC1

Near Baltimore, Maryland 21239

Milton J.

Job Details: 06/03/2022

Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she had already priced new ones and wants to go that direction instead of all the additional fees possible. No service was provided. -MJrob

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ2

Near York, Pennsylvania 17402

Drew B.

Job Details: 06/03/2022

replaced main harness and also used fan from pre id po 596141.. bc still having issues and then repair completed after fan been installed as well used w11107275 from other pre id parts!!!!!!

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit found Cx has 210 not 240 vac which is fine however is causing oven to take longer to preheat especially when both ovens are running took 1 hr and 10 mins for both ovens to get to temperature ordering the control and will return with sensors as needed ; ordrng 1 W11594156 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

"Unit not draining water from basket , door locked and drain pump just hummimg . found the motor seized on drain pump. cleared 15 gallons of water from unit. replaced pump. recalibrated and tested unit. unit now working ."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lexington Park, Maryland 20653

Shawn D.

Job Details: 06/03/2022

"cx complaint unit is not draining and door was locked but finally unlocked and got clothes out. inspected unit and f9e1 is on the display so checked drain line and is clear, checked pump and is burning hot and has 120 at the pump. vacumed out water grabed pre id part drain pump installed and tested in service cycle and went through great and drains good. cleared code unit is good"

We serviced a

WHIRLPOOL WASHER

Model mvwb766fw1

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/03/2022

"cx stated they have extended warrenty , advised cx that it was not properly dispatched and explained they will neeed to contact warrenty company for proper dispatch ."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 06/03/2022

"cx under impression unit has extended warrenty , advised cx that i do not see anything stating unit has warrenty and service will be 120 not including parts or labor , cx refused service on this unit . cx could not find POP for unit advised cx they need to contact lowes for proper dispatch ."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/03/2022

"cx complaint aig dw is not working, please send a master tech and call wphool tech support , checked unit had 120 vac to unit , uninstalled door to check control had 120vac to main controland 4.9 vdc to ui and UI not responding , replaced with pre id and tested unit is now running as designed , documented unit with whirlpool"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Poplar Branch, North Carolina 27965

Austin D.

Job Details: 06/03/2022

7733796561 TJ came out to clear the restriction out of the system. attempted tp dp the cabonet and found reddish oil coming out of the steel line. unit has contaniments in the system. called techline to document and was told the unit is unrepairable. documented and let the cx know to contact whirlpool costumer service. cx agreed. left them with SR number.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 06/03/2022

cx complaint the unit is not washing without creating alot of noise. checked the unit and found oil leaking from the gearcase and also the suspension rods are very bouncy when i push down on the unit. ordering all parts needed to resolce the issue.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11130362 (suspension rods) and 1 W11161960 (agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 06/03/2022

came out to fix sealed system. disassembled the unit as needed. replaced the comrpessor and evap and drier. put the unit back together. vacumm and filled with r134a. unit was holdiong at 2-5 on the low side. advised cx to monitor the unit for 24 hours before filling with prodcut. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Hertford, North Carolina 27944

Austin D.

Job Details: 06/03/2022

came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ice maker and and the ice bin. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/03/2022

cx complaint the uhit is making a loud noise during operation. checked the unit and found a piece of tape had come off of the wire harness and got stuck in the condenser fan blade. removed the debri and tested operatin.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/03/2022

"unit is not at this address. it is at 8501 Crossfell Ct, Chesterfield, VA 23832 found relay for heater getting stuck or staying on on control,. replaced and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, Pennsylvania 17401

Marc M.

Job Details: 06/03/2022

cx complaint unit not producing ice. inspected and found that the fill tube to the icemaker is frozen. was able to thaw fill tueb and test. unit now checks goodl

We serviced a

JENN-AIR MICROWAVE

Model JMW8530DAB

Near East York, Pennsylvania 17402

Marc M.

Job Details: 06/03/2022

notes with DB

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/03/2022

Cx complaint is tha tthe unit is making a noise when washing. Upon arrival i found an F0E4 and an F7E4. I was able to switch the water lines. I then ran the dlms calibration and diag test. I also inspected the lower harness and found everything in pl;ace and secure. the unit is functioning as intedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/03/2022

installed a data logger in the RC and FC sections.; saved tckt

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Cambridge, Maryland 21613

Jonathon C.

Job Details: 06/03/2022

"cx complaint, lid wont lock. actuated lock many ties, lidlock operating fine. found error code for motor fault, further inspection showed that the unit has a bad actuator causing motor fault during cycle, canceling the cycle. spoke to parts specialist to resched for 6/9 and order parts.; ordrng 1 W10006355 (actuator)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Salisbury, Maryland 21804

Jonathon C.

Job Details: 06/03/2022

"cx complaint, long dry times. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Berlin, Maryland 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not making ice. attempted to replace door, unable to remove old UI without damage. spoke to parts specialist to order ui and schedule appointment for 6/6/22 at 9-12am.; ordrng 1 w11330486 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Berlin, Maryland 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not functioning at all. tested, inspected, verified complaint. replaced parts per prior diag, issue persisted. called WTL, spoke to rick (sr7733800477) traced power through the unit. had no power anywhere. got down to the filter board. no power coming in. checked power at the main fuse. had power but no power at filter board. traced harness, found bulk head plug not seated properly. fixed plug, have power at filter board, tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Ocean City, Maryland 21842

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit making noise. tested, inspected, unable to verifiy complaint. cx mentioned that they were doing a very light load the first time, then a very unbalanced heavy load the second. instructed cx on proper use. unit working as designed. job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Phoenix, Maryland 21131

Neil H.

Job Details: 06/03/2022

REPLACED THE HEATER PER SP TALKED TO THE CX'S AND THEY SAID NOTHING ELSE IS WRONG THEY WOULDN'T EVEN HAVE HAD KNOWN ANY PROBLEM UNTIL CONTACTED ABOUT THE BUSHING ISSUE SO I RAN TESTED UNIT FOUND NO STORED ERROR AND UNIT RUNNING PERFECT.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near New Bern, North Carolina 28562

Ronnie B.

Job Details: 06/03/2022

cx complaint of bail arm popped out of ice maker. checked unit and found bail arm came out of ice maker when cx closed fc door. also found rails hard to open. cleaned and lubed rails for proper movement when opening and closing fc door. re-installed bail arm and ensured staying in place. confimred harvest and fill.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, Maryland 20707

Israel R.

Job Details: 06/03/2022

"SR// 7733798337. Customer complaint unit is buzzing. I found the lower cover is rubbibng on to the condenser and making the condeser vibrate to the frame. the board cover is warping. Called techline and they told me to replace it. Ordering cover, screws and rivets. The unit needs to be flip on its side to be able to work safely to remove the cover. Need second tech and extra labor. Call customer when part is available.; ordrng 1 W10897560 (cover-unit) and 2 W11544659 (Screw)s and 8 8282566 (rivet)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Manchester, Pennsylvania 17345

Marc M.

Job Details: 06/03/2022

arrived at cx home and a different service company was already present and servicing the refrigerator. service as it pertains to Via was declined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lorton, Virginia 22079

Jason A.

Job Details: 06/03/2022

"CX complaint FRIGE not cooling. Found unit unplugged, Plug unit in & motor start clicks compressor runs fro a few seconds then stops. Measured compressor resistance & replaced motor start. Same issue. Compressor pulls over 9A then stops. 2CountSealSyst > JJ; ordrng 1 W11370574 (Compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 2CountSealSyst (2CountSealSyst)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Quinton, Virginia 23141

Gill G.

Job Details: 06/03/2022

cx complaint: unit is not draining. stored fault code F6E4(float switch open) found float switch arm had fallen out of position and was not activating switch. ran diagnostic cycle and found unit would not drain. disconnected drain line from hose going through floor and tested drain functioin. unit is draining as designed. advised cx that the drain going through the floor had a restriction preventing proper draining. cx is going to contact a plumber to correct issue. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

"CX concern the unit not heating , found loose connection on tco . reconnected and tested unit . job complete"

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS

Near ,

Michael E.

Job Details: 06/03/2022

"CX complaint: flames too high and center burner makes an occasional plume of flame. Tested and verified complaint. I adjusted all burners except the center. Center burner is only getting minimal gas flow and will not adjust. Ordering manifold assembly, tubing, and orfice holder. Marking burner head and ignitor for return visit. On repair visit, start by replacing orfice holder and both tubes, then test. After that, manifold and/or burner head may or may not need to be replaced. Cannot reschedule due to SO parts; ordrng 1 W10594395 (manifold) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10613381 (holder-orf)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Milford, Delaware 19963

Frederick R.

Job Details: 06/03/2022

cx complaint is WM making noises. Showed up at CX house and he found out the issue was the unit wasnt level. He said he leveled it and hasnt had a problem since. No services rendered. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Stanardsville, Virginia 22973

Eric F.

Job Details: 06/03/2022

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Crozet, Virginia 22932

Eric F.

Job Details: 06/03/2022

" 7733631714Could not confirm cx complaint, cx using air thermometers to measure temperature in unit. Air temps fluctuate widely and are not an accurate way to measure unit function, tested food temps and found unit cooling properly. Cx has lost faith in unit based on work history, is unhappy with lost groceries. Called and documented everything with Whirlpool, no fix currently advised, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elkridge, Maryland 21075

Alexander D.

Job Details: 06/03/2022

"cx complaint unit not washing. inspected unit and verified complaint. f4e3 washmotor not running, f7e1 no heat. unit is heating. found new sump has diverter on it, called MR and he said this happened before on a different model and definetly shouldnt have diverter. took diverter disc out and replaced sump asm and tested. both spray arms have good water pressure coming out and are spinning. watched for leaks through whole test cycle, no leaks at this time. advised cx to monitor and call back if theres any issues. unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/03/2022

CX complaint: door separating. Inspected and verified complaint. I found the front glass panel is separating. I documented the defect in pics. Ordering door glass. Cannot reschedule due to BO part.; ordrng 1 W10877562 (glass-door)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 06/03/2022

Replaced the inlet valve as per previoius diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Sandston, Virginia 23150

Gill G.

Job Details: 06/03/2022

helped bc

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Columbia, Maryland 21046

Alexander D.

Job Details: 06/03/2022

cx complaint dryer doesnt shut off. cx called support line and they told him to just let it run or leave door open for a day to run out time on timer from factory. cx did that and its still not turning off. inspected unit and verified complaint. can hear timer motor running but cam isnt moving. ordering timer asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10521398 (timer asm)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 06/03/2022

CX complaint is WM will not drain. Inspected unit and verified CX complaint. During inspection I found that the plug and cover for drain had come off unit. Had to manually drain water out of unit. After repair I tested unit twice for CX and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 06/03/2022

"CX complaint in no power to dryer. Inspected/tested and verified complaint. his is a stacked unit. Pulled unit apart in place to check thermal fuse and it was good. Unit has per to L1and L2. 120vac each. No pwer to control board at L2. Cannot diagnose any further without 2nd tech. CX is aware there will be a90 charge for 2nd tech. Please pre id control(W11350214), UI(W11370450), terminal block(WP3397659) and wire kit(279318). Collected 120 for SC from CX by check. Office reschedule"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Middletown, Delaware 19709

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Middletown, Delaware 19709

Taylor F.

Job Details: 06/03/2022

"Cx compalint is water leaking into the IM. tested inspected and verifed complaint. Found the water valve defective causing water to leak from the IM. Cx said it is a new issue and the IM worked properly for a few months. Unit is leaning to the left a little bit but cx said nothing has changed since it has been installed and issue is new. If problem persists, unit needs to be leveled. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bear, Delaware 19701

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not dispensing water/ intermitten cooling. Tested inspected and verifed complaint. Found the main control not sending power to the dual valve for the water dispenser. Dual valve is working for the IM and dispenser is working to dispense ice. Had no power coming off of p3-4 when dispenser paddle was pushed. Tried unplugging pantry UI and LED driver board and neither made a difference. Ordering main control. Cx paid 333.68 by CC and owes 110.00 on return vsit. Cannot reschedule at this time.; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Baldwin, Maryland 21013

Neil H.

Job Details: 06/03/2022

CX COMPLAINT THEY HAD OVER SUDS HAPPEN CX SAID SHE SEEN SOAP GONE ON THE CYCLE AND THE CLOTHES DRY SHE PUT MORE SOAP IN RE RAN UNIT AND NOTICED WATER IN THE PAN CX HAS BEEN USING UNIT WITH NO ISSUE SINCE AND THE SOAP THEY USE IS 6X CON. BUT UNIT CHECKED GOOD AND CX SAID SHE ONLY USES 1TABLE SPOON OF DETER.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Newark, Delaware 19713

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice box fan to be surging. Found 6VDC coming from p14-6 to p8-5 off control to ice box fan. Should be 12.7VDC. This is what was causing the ice box fan to surge. Ordering main control. Cannot reschedule at this time. Cx paid in full 443.68. 7733801866; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near ,

Taylor F.

Job Details: 06/03/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Ordering the fan, blade, and also solenoid because unit is not dispensing cubed ice. Cannot reschedule at this time due to So parts.; ordrng 1 W11559968 (evap fan) and 1 WP2169142 (evaporator fan blade) and 1 WP2152713 (solenoid)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Yorktown, Virginia 23692

Jason T.

Job Details: 06/03/2022

"Cx complaint, will not start a dry cycle, tested all circuits, found open winding the drive motor. Installed drive motor from truck stock, verified cycle temperature at 145 degrees, working as designed. Drive motor covered under 10 year warranty, charging for the service call and labor only : 230.00 (paid in full credit card REF # 4395428137); ordrng 1 279827 (Drive motor (cbe)), used 1 279827 (Drive motor (cbe)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Baltimore, Maryland 21202

Shane M.

Job Details: 06/03/2022

cx complaint the unit isnt washing proper. found 4-3 & 7-1 reactivate heater on return ordering spray arm & bring back sump.; ordrng 1 WPW10491331 (spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Wilmington, Delaware 19804

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit tripping breaker. Tested inspected and verifed complaint. Found the unit does not have a dedicated circuit and is on a gfi. Unit works as designed on a different circuit. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, Virginia 22043

Christian C.

Job Details: 06/03/2022

"Cx complaint unit temps flucuate too much. Inspected unit found signs of moisture in FC and RC cavity. RC door does not seal completely on multiple points. Ordering RC door, gasket, and hinge; ordrng 1 LW10803941 (ref door) and 1 W11578847 (gasket) and 1 WP2325482 (bottom hinge)"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Sandston, Virginia 23150

Chris B.

Job Details: 06/03/2022

replaced filter board unit working as desighned when installed unit still on and off found cap open line ordering cap and diod ; ordrng 1 W10850446 (cap) and 1 W11256462 (diod)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ocean View, Delaware 19970

Michael E.

Job Details: 06/03/2022

"CX complaint: not draining. Tested and verified complaint. Drain pump did not activate until was only a little watert in unit. I was having trouble with the latch not unlocking. Also, diagnostics working intermitantly. Replaced control, tested unit and it is now working properly. Job is complete. CX paid in full for ser4vice, labor, S&H and part by check number 1878"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Millville, Delaware 19970

Michael E.

Job Details: 06/03/2022

"On previous repair the drum was banging sides. I replaced dampers and then had an additional vibration that was making unit shake the house. After a couple loads were run through unit, the vibration stopped. I tested unit and verified that it is no longer vibrating thge house. I did not replace the dampers because unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 06/03/2022

customer stated that the unit was leaking and making a noise.. verified that the dispenser is leaking and would need the updated part per the service pointer... ran the unit in spin and was unable to find anything generating an abnormal noise.. need part...; ordrng 1 w11465533 (dispenser assy)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Silver Spring, Maryland 20902

Julian H.

Job Details: 06/03/2022

replaced heater per svc pointer w11540964p&l covered by scode s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, Virginia 23072

Lucas R.

Job Details: 06/03/2022

"cx complaint unit making noise, checked unit, powered down upon arrival, unable to duplicate noise, per cx noise stopped when door was opened, found evap thrmistor oor at 4 kohms at room temp, likely defrost issue caused noise, heater checked good in test 13. replaced thermistor advised cx to monitor, unit working as designed.; ordrng 1 WPW10384183 (thermistor), used 1 wpw10384183 (thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Pikesville, Maryland 21208

Keith H.

Job Details: 06/03/2022

cx complaitn is food freezing in rc section inpsected unit put into diagnotics all sensors passed. i then found the diffuser not closing . i replaced damper and unit is working

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW1

Near Pikesville, Maryland 21208

Keith H.

Job Details: 06/03/2022

cx complaint is unit leaking from dispenser. tested unit saw the leak from the dispenser orderin new dispenser; ordrng 1 W11524105 (dispenser)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/03/2022

"replaced motor, blower wheel, rollers, pulley. tightned every screw unit sounds normal now"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 06/03/2022

cx complaint is sometimes soap stays in dispenser or it remains idle for a while before actually starting. ordeirn new control and dispenser parts; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10352973 (switch-dis) and 1 W11096092 (sensor) and 1 W10862190 (dispenser) and 1 WPW10110225 (flowmeter)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Richmond, Virginia 23234

Chris B.

Job Details: 06/03/2022

cx complaint unit makes loud inspeted unit found no eroor codes stored when in test mode no noise can be herd when in spoin or aggiate mode stated a load of clothes stated till wash cycle started couold not duplicate cx complaint

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ocean View, Delaware 19967

Michael E.

Job Details: 06/03/2022

CX complaint: no ice. Tested and verified complaint. I found the IM toggle switch was off. I turned it on and tested and IM is working properly. I had CX email pop to us with the job number and i took a pic to show date.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/03/2022

came out to resolve the issue with the unit poppoing the error code f3e1. disassembled as needed. replaced the control and pressure switch. put the unit back together and testd operation. unit is running as designed. advised cx to monitor the unit and to let us know if any issues occur. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 06/03/2022

Customer complaint unit is not cooling. I found the unit is kind of cooling in the refrigerator but the fridge is room temp. I Removed and looked into the evap and the evap is frosting good fan is not turining on. I Tested fan and OL. Replaced fan and collected in full. Unit is bck to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Whaleyville, Maryland 21872

Jonathon C.

Job Details: 06/03/2022

"cx complaint, not cool in FC. tested, inspected, verified complaint. FC 45* F. exposed evap, no frost. compressor pulling .96 amps. unable to locate a leak. spoke to tf, ordering compressor, evap, dryer, coupler.; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (Coupler) and 1 W11580057 (compressor) and 1 W11504431 (line) and 1 W11546692 (evap) and 1 lokring (kit)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ5

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not heating and making a noise. Found the tranformer making a very loud buzzing noise. Ordering transformer and capacitor. Returning with magnetron just incase it was also damaged. Cannot reschedule at this time.; ordrng 1 W11446747 (transformer) and 1 W10850446 (capactr-mg)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Springfield, Virginia 22153

Jason A.

Job Details: 06/03/2022

CX complaint FAE2 error code. DW has faulty heater. Gold bushing is completely gone. See SDpics. Sump motor W11416362 was replaced by VIA is OOS. Sump may be damaged. Called parts to schedule 6/08 requested AM appt. S17304 > JJ; ordrng 1 W11537778 (Heater S17304)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Centreville, Maryland 21617

Alexander W.

Job Details: 06/03/2022

"cx stated very loud clunking sound at end of spin cycle, tested inspected and verifed cx complaint. found actuator and splutch defective replaced actuator and splutch with pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/03/2022

"upon arrival no answer at door, called cx with vonage app, cx stated they cancelled. left ty card. advised cx if any problems in the future they can call VIA directly."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 06/03/2022

"replaced gearcase, tub, and tub ring, calibrated and tested, no signs of any leaks, unit working as designed. left old parts with cx."

We serviced a

MAYTAG RANGE

Model MGR6600FZ3

Near Norfolk, Virginia 23503

Carl A.

Job Details: 06/03/2022

"replaced all parts to repairs unit,door appeareds to still be twisted,think its a fram issue called techline spoke with Butch and was advise unit going up for review 773396026"

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