Service History 1147 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB1

Near Springfield, VA 22153

Lloyd B.

Job Details: 06/05/2022

called cx amd explained we can return tuesday via vm; schdld next appmnt for 6/7 TUE !

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/05/2022

Called and left vm to reschedule for tuesday; schdld next appmnt for 6/7 TUE !

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNXS1

Near McLean, VA 22101

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for tues same time frame; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, VA 22101

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/05/2022

Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/05/2022

Cx complained SOME things are freezing. The temp currently in the rc is 39 degrees and nothing is frozen. The unit is in a garage and is not an outdoor unit

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFM00

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/05/2022

Cx complained of moisture. Inspected the unit and found a gap at the bottom of the rc door left side. Installed new gasket and applied heat to make a better seal but it only helped slightly. The door seemed warped. Unit needs new door; ordrng 1 LW10856269 (door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/05/2022

Cx complained that the rc did not cool. Installed new thermistor and user interface and set unit to factory settings. The foam insulation broke due to all the ice. Unit needs new foam insulation fan assy. Cx owes 110 for labor; ordrng 1 W11098695 (fan assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Norfolk, VA 23509

Jason T.

Job Details: 06/04/2022

"Cx complaint, very slow ice production, found icemaker stuck in harvest mode, also freezer door bowed at the bottom allowing warm air to migrate into the freezer liner, pics on SD. Ordering parts to complete the repair, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 12977880SQ (Freezer door SS) and 1 W10571967 (Freezer door gasket) and 1 W11556926 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model MLE2000AYW

Near Norfolk, VA 23507

Jason T.

Job Details: 06/04/2022

"Arrived on site, secure building, cx requested to cancel the service call."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Jason T.

Job Details: 06/04/2022

"Arrived on site, found gear case ordered was the correct one, incorrect part shipped in the box, pics on SD. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. Cx did not provide an email address.; ordrng 1 W11454738 (Gear case (MA-MR check part)) and 1 W11227944 (Capacitor) and 1 W11376227 (Lower Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Virginia Beach, VA 23464

Jason T.

Job Details: 06/04/2022

"Cx complaint, wash motor failure, installed sump-pump assembly, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Service call paid 05-24-22 charging for the labor only : 110.00 (paid in full credit card REF # 4398331665)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Jason T.

Job Details: 06/04/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages, found dc circuit shorted fan motor. Advised cx parts needed are on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11595219 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Virginia Beach, VA 23452

Jason T.

Job Details: 06/04/2022

"Cx complaint, lid not locking properly, found lid latch offset from the top frame. Ordering bezel to complete the repair, scheduling return visit for Friday 06-10-22, cx agreed.; ordrng 1 W11545554 (Bezel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Brookeville, MD 20833

Israel R.

Job Details: 06/04/2022

Installed new evap. I tested the fan and unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, MD 20906

Israel R.

Job Details: 06/04/2022

Installed new ice maker. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gaithersburg, MD 20877

Israel R.

Job Details: 06/04/2022

Installed new gearcase and hub. Unit is back to normal operations. ADviced the custoemr poper loading ball cloth to help balancing. The unit is good.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Gaithersburg, MD 20879

Israel R.

Job Details: 06/04/2022

Installed new belt unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Montgomery Village, MD 20886

Israel R.

Job Details: 06/04/2022

Got to the house and the customer only had the freezer door. I installed the door i had we are waiting for the refrigerator door. LAst tech di not horder nameplate. Ordering name plate. And call customer to let them know where the other door is.; ordrng 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM00

Near Germantown, MD 20876

Israel R.

Job Details: 06/04/2022

"Installed new harness and drip pan. The pan was straight but i replace it anyways the harness thermistor was rusting. Replace harness, pan. The evaporator does not fit. The evap house is different shape to the evap cover. And this was an issue before becasue someone cut the old evap cover to make it. The evap cover is the right part number. The unit looks like it may have been seal system repaired. MAybe we repalce the evap and now is different. I dont know i can see the history. But LUKE did this and he no longer works with us so i dont what was done. We may have to replace the evap housing maybe becasue this unit had some many issue when this was in its prime so amny parts have changed and are still changing. Part numbers and parts are mixed up.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Rockville, MD 20850

Israel R.

Job Details: 06/04/2022

Customer complaint unit is not closing corectly. I tested the unit and the unit is noit closing correctly. I Found the screw that hols the slider is backing out. I reseated the screw and tested. The unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDL03ITSS2

Near Washington, DC 20002

Israel R.

Job Details: 06/04/2022

Installed new valve. Unit is back to normal operations

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Norfolk, VA 23505

Jason T.

Job Details: 06/04/2022

"Cx complaint, water filter not seating properly in the housing bracket, found the support bezel screws loose at the liner. Reset and tightened all screws for proper alignment, verified filter installed properly. Ran factory diagnostic test to verify icemaker fill-harvest, water from the dispenser...leveled the unit, working as designed. Cx does not use email."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Frederick, MD 21702

Drew B.

Job Details: 06/04/2022

cx complaint that unit is not draining and spinning the clothing effiecently.. i found no codes when arrived.. and when in tested i was able to recalibrate the unit and check drain pipe placement and water vlaves and both are in good specs and good psi. ran auto test afterwards and checked suspsion. ran a drain and spin with the unti having some towels.etc and found good spin.. edcuated cx on process and checks...

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near New Windsor, MD 21776

Sal R.

Job Details: 06/03/2022

CX is project managed for new build homes. He can not produce a POP with in the last 30 days of ownership for cosmetic damage. CX is reaching out to wholesaler and WP for assistance CX canceled call

We serviced a

WHIRLPOOL DRYER

Model WGD86HEBW1

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/03/2022

Cs dryer is making a loud noise. I found the idler pulley to have seized and alot of lint on the blower wheels throwing it off balance. Replaced the idler and cleaned the lint off the blower wheel. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Monrovia, MD 21770

Brian R.

Job Details: 06/03/2022

cx complaint is ice maker not working like it should and has a drip that keeps dripping. says at times when getting water out door ice comes out. said ice bin is always frozen together. tested and checked unit. temps in range but air through ice maker was 16 and could have issue with fan hitting high speed found ice 2-4 pieces together as well as high spots. iunit will need parts. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10865869 (UI Black) and 1 W10846539 (Fan Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/03/2022

"cx complaint not washing/draining, found driaining fine, no errors stored, found no sump movement, can hear it humming with occasional weak spray, needs sump quoted 540 cx declined for now, collected 120 amex (140 labor quoted)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS5

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/03/2022

"cx complaint unit not heating checked unit found proper vac to unit , disassembled and checked fuse . fuse checked good . ordering both thermostats , also ordering 2nd tech for repair so we can properly uninstalled unit , cx was a female and couldnt help with uninstall , i do not feel comfortable uninstalling by myself . high chance of damageing unit or injury to person . ordering 2nd tech will use highside on return visit .; ordrng 1 W10864742 (Whirlpool Microwave Thermostat) and 1 W10598693 (cab Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/03/2022

"part damaged during shipment, reordering.; ordrng 1 W10761018 (trim-door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Brandywine, MD 20613

Shawn D.

Job Details: 06/03/2022

cx complaint unit is noisey gives draining error f9e1. inspected unit then checked for errors and had f9e1 ran service cycle and everything sounds and is working good besides drain pump its very noisey. checked drain pump and nothing is inside so a really loud pump. replaced drain pump then tested and sounds good and no leaks. unit is good

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Stafford, VA 22554

Tanner B.

Job Details: 06/03/2022

Found the units door hinge screws back out and caused the door not to engage door switch. tightened the screws/ adjusted the door and tested unit. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Newport News, VA 23608

Lucas R.

Job Details: 06/03/2022

"cx complaint not cooling properly, checked unit found evap covered in ice, heater not coming on, br wire unseated from heater, reseated, thawed evap, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/03/2022

"replaced all parts tested unit works as designed; ordrng 1 W10902814 (washplate), used 1 W10902814 (Whirlpool Washer Washplate) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/03/2022

"cx complaint tripping breaker, found harness broken at hinge, blakc waire arcing to hinge tripping breaker, cut back and moved wire so cant short, ccooling system running fine, left toe kick off and harness loose to prevent further breakage or tripping, ordering Fc door stainless.....2 tech to feed harness thru hinge; ordrng 1 LW11037733 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/03/2022

"cx complaint ofu nit not draining checkedu nit find that drain pump had oject ,removed object from pump tested unit worrks as desiged cx owes for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Justin S.

Job Details: 06/03/2022

cx says the unit cooled down for a few days then the unit started aking noise. the unit was unplugged when i arrived and the cx said someone told her to unplug it. plugged the unit in and the compressor and fans activate. replaced the controls. called tech support and spoke with an andy. file number 7733804874. compressor was in defrost at first but now is running. 1.02aac when the compressor is active. defroosted the evaporator and replaced the evap motor and harness. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/03/2022

replaced all parts tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/03/2022

CX complaint about not cooling properly on RC area checked control software looks good but found software update on svc pointer W11450890 test1 51*RC thermistor reading high test3 39* reset power test 57 fan runs but not enough in normal conditions connectors looked fine service manual states that evap cover shuld be replaced for optimal air flow GAVE CX A QUOTE WILL CALL KA TO SEE IF THEY HELP PAID FOR VSC CALL ONLY; ordrng 1 W11533213 (control kit) and 1 W11395558 (rc evap cover)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Magnolia, DE 19962

Frederick R.

Job Details: 06/03/2022

CX complaint is freezer isnt freezing and frost on back panel. By the time I arrived CX had turned unit off and restarted in about a week ago. Opened unit and evap fan working good. Pulled evap cover and had full frost patter. measured 2deg F inside unit. Thermistorwas only reading 6kohms. Should have been much higher. Replaced thermistor from pre-id. Unit is now working properly. CX payed balance of 253.66 in full by check. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/03/2022

replaced parts secured thermistor to suction line MUST GIVE 24HRS TO COOL DOWN TO PROPER TEMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI15NDXZS2

Near Lewes, DE 19958

Frederick R.

Job Details: 06/03/2022

DO NOT DO ANYTHING WITH THIS TICKET. CX NEEDS TO BE REFUNDED EVERYTHING BUT SERVICE CALL AND WE ARE NOT RETURNING PER MA. SPEAK TO MARK AFR

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDM02

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/03/2022

"installed new uv drier and coupler, vac unit down and refilled . allow 24hrs to cool . job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near ,

Chris B.

Job Details: 06/03/2022

cx complaint unit will not dispence water fast and also water and ice comes from ice door inspected unit confirmed cx complaint when filter is removed unit water flows as desighned advised cx to replace filter alos found are leak at ice door replaced ice door unit working as desighned cx stated delivery date is much later than purcahse date there is dent in door advised cx to get proof of delivery and could possibly order rc ss door

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW00

Near Lancaster, PA 17602

Justin L.

Job Details: 06/03/2022

cx complaint unit lost cooling and found water inside the freezer . was able to access unit and removed evap cover to find half of a frost pattern unit has suspected sealed system contacted sealed system tech EW and ordering necessary parts for repair. once parts are in unit will need 3 call count sealed system repair.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter drier) and 1 WPW10507886 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/03/2022

CX complaint is ice gets stuck coming out of bin. Inspected/tested unit and verified complaint. Unit temps are good and its making ice properly. Explained to CX the operation of machine and what to expect. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lancaster, PA 17601

Justin L.

Job Details: 06/03/2022

as per previous visit was able to access unit and found that unit has been operating without issues. contacted techline and spoke to Drew 7733322658 and ran all fans and dampers worked in test 3 and 36. Reccomends not replacing parts and monitoring unit no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/03/2022

Cx said she tested positive for COVID this morning. I did not enter the house or diagnose the unit. She will call in to reschedule when she has recovered.; saved tckt

We serviced a

MAYTAG RANGE

Model MER6600FW2

Near Ephrata, PA 17522

Justin L.

Job Details: 06/03/2022

cx complaint right front burner not heating. was able to access unit and ohmed out element and got 20ohms. found switch had an internal failure and isnt sending voltage to the element. quoted cx for repair and cx is going to repair theirself. collected service only no further work needed

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW01

Near Glenelg, MD 21737

Justin S.

Job Details: 06/03/2022

replaced the door gaskets and drain tube. heat gun on the gasket so they would all seal. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Edgewater, MD 21037

Mitchell H.

Job Details: 06/03/2022

cx complaint unit not draining. inspected unit and confirmed complaint. units drain pump was skipping and not staying on. replaced with pre id and unit is now draining good. job completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Washington, DC 20002

David J.

Job Details: 06/03/2022

Cx complaint not spraying. Inspected unit and found no response to sump or wash motor. Unit will need a new assemb. Quoted Cx for part and he paid 120.00 service call. ; ordrng 1 W11085683 (Sump assem)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDB03

Near New Bern, NC 28560

Ronnie B.

Job Details: 06/03/2022

cx complaint of rc gasket is comming off. checked unit and found gasket not seated in groove. attempted to reseat gasket but no success due to tear in lower right hand corner. unit needs gasket.; ordrng 1 W11240749 (gasket-dor)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC1

Near Washington, DC 20017

David J.

Job Details: 06/03/2022

Cx complaint squeak noise coming from dryer. Inspected unit and found a piece of clothing stuck in blower wheel. Removed everything off blower wheel and tested unit. No more squeaks and unit is now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near New Bern, NC 28562

Ronnie B.

Job Details: 06/03/2022

"cx complaint of doors not aligned, making noise and crfisper drawers falling. checked unit and rc door is about 2 inches higher than fc door. crisper drawers installed crooked and unit is making a loud vibration noise. lowered rc door to be level with fc door. removed and properly installed crisper drawers and found vibration from condesnor touching frame causing noise. moved condensor just a little and installed permagum in area where is making contact, noise has been eliminated, unit is working as designed. unit is within 30 days."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/03/2022

"instaleed new transmission, washplate, cam and belt per previous, tested all pos ok"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/03/2022

Cx complaint is that the unit is making a loud squeeling noise and has had a burning smell when doing it. Upon arrival I found that the Idler pulley is locking up spiratically causing the belt to slip. I am ordering an Idler pulley nd will use the belt and rollers on retrun. I was able to set the return for Friday 06/10 am preference.; ordrng 1 W10837240 (Idler Pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/03/2022

"installed evap fan harness per previous, unit completely thawed, cx to monitor temps, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Culpeper, VA 22701

Tanner B.

Job Details: 06/03/2022

units rc is 47 degrees and fc is 33 degress .unit needs compressor and access ports to fully diag ss issue.; ordrng 1 W10832994 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Westminster, MD 21158

Sal R.

Job Details: 06/03/2022

"I arrived at the home and waited for Shop tech . Once tech arrived, I inspoected door and found cosmetic damage to the center of the door. I am reordering 1 door (W10746794). I have informed CX that it takes 6-8 weeks for new dioor to arrive.Return visit wioll need 2nd tech dor to size of the door. Please see notes form WP TL phone c0nveration (77334432495 went over unit and was told we already replaced parts and he advised to go ahead with the door and if cx wants unit replaced due to issues he can call in and go from there); ordrng 1 W10746794 (door) and 1 2ndTech (2nd Tech)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Keswick, VA 22947

Eric F.

Job Details: 06/03/2022

"Confirmed cx complaint UI non responsive. Power cycled unit , tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Manassas, VA 20112

Richard B.

Job Details: 06/03/2022

"CX complant. Dishwasher not disolving pods . Inspected unit and found drain motor electrical error and fill valve electrical error , But when nmachine filled and drainned. Machine works fine. But dosent wash. Unit will need a sump assembly as well as control . CX will decide what they want to do and call if service is needed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW2

Near Charlottesville, VA 22902

Eric F.

Job Details: 06/03/2022

"Confirmed cx complaint f2e1 error. MCU error code. Unit is a double stack unit, will require a second tech to service. Ordering a second tech, will use MCU on return visit.; ordrng 1 secondtech (double stack unit)"

We serviced a

KITCHENAID REFRIGERATOR

Model WRX986SIHZ00

Near Falls Church, VA 22043

Christian C.

Job Details: 06/03/2022

Cx complaint unit is not cooling enough in FC section. Inspected unit foud slight frost on evap cover. Defrost mode is set to adc. Switched to basic defrost.

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AB1

Near Washington, DC 20018

Samuel R.

Job Details: 06/03/2022

cx cancalled at door

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ocean View, DE 19970

Michael E.

Job Details: 06/03/2022

"CX complaint: not draining. Tested and verified complaint. Drain pump did not activate until was only a little watert in unit. I was having trouble with the latch not unlocking. Also, diagnostics working intermitantly. Replaced control, tested unit and it is now working properly. Job is complete. CX paid in full for ser4vice, labor, S&H and part by check number 1878"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Princeton, NC 27569

Ronnie B.

Job Details: 06/03/2022

"cx complaint of fc frosted and unit not cooling correctly. checked unit and found evap completely frosted over. thermistor reading open and bad connection with evap harness. removed all ice with steam. removed and replalced evap harness and thermistor, unit is working as designed"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS04

Near Ocean View, DE 19970

Michael E.

Job Details: 06/03/2022

CX complaint: no ice. Tested and verified complaint. IB at 18 degrees. IM harvested and filled in diagnostic but is not harvesting on its own. No error codes for IM. Water flow is good. Ordering control. Cannot reschedule due to SO part.; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Yorktown, VA 23690

Lucas R.

Job Details: 06/03/2022

"cx complaint unit not filling, checked unit vound f8e1 long fill code, and f0e3 overload codes, found cold valve intermittently opening, also found oil from bearing failure in gearcase quoted cx parts W11393685 gearcase 263.77, W10734521 slider 18.64, W10902814 washplate 115.25, W11165546 valve 86.86, labor 250.00,tax 29.07, total 911.86, cx does not want repaired at this time."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Rockville, MD 20852

Roberto I.

Job Details: 06/03/2022

"CX complaint noise during fill.Cx had a recorded sound but I was unable to isolate or verify any unusual noise. Ran test mode, no errors. Ran a test cycle, no noise. Ran manual agitation and spin, the unit had a normal operation sound. Ran a normal cycle unyil the unit agitated but I was unable to confirm replicate any noise"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/03/2022

"replaced controls and switch, turned on switch switch directly shorted out, called techline spoke with drew, no pwer to switch advised power cord likely shorted, unit will need to be uninstalled to fully diagnose, 2 techs needed to rmove built in refrigerator sr7733803218, 2 techs needed !!!; ordrng 1 WP2266802 (switch) and 1 2310196 (cord-power)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Woodbine, MD 21797

Justin S.

Job Details: 06/03/2022

called the office because i dont have the pantry harness. replaced the compressor and evaporator. vacuummed the system down and filled to weight.; ordrng 1 W11170612 (pantry harness)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/03/2022

"cx complaint unit not completing cycle, checked unit, no codes, motor not turning, found open capacitor, replaced cap, calibrated, tested, unit working as designed..; ordrng 1 W11395618 (capacitor), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near Clear Spring, MD 21722

Danny R.

Job Details: 06/03/2022

"insta;lled part but fitting on water line was bad fixedthis with fitting from van stock checks ok now no leaks; ordrng 1 W10334458 (connector), used 1 w10334458 (fitting) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/03/2022

"installed fc door and gasket , heat treated gasket, removed all ice from RC and frost from Fc, leak damaged floors cx also had pics of water on floor, refered back to ciustomer care for damage claim from defective part, left part with cx"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Falls Church, VA 22043

Emmanuel R.

Job Details: 06/03/2022

"Installed console cap,UI and vent assy, tested unit, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB0

Near Fairfax, VA 22031

Christian C.

Job Details: 06/03/2022

Installed parts. Tested unit. Unit is working as designed.

We serviced a

ADMIRAL UNKNOWN

Model UNKWN

Near Norfolk, VA 23513

Carl A.

Job Details: 06/03/2022

picked up part for office

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/03/2022

installed new heater element tested checked for leaks none present

We serviced a

MAYTAG RANGE

Model MGR6600FZ3

Near Norfolk, VA 23503

Carl A.

Job Details: 06/03/2022

"replaced all parts to repairs unit,door appeareds to still be twisted,think its a fram issue called techline spoke with Butch and was advise unit going up for review 773396026"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/03/2022

Custoemr complaint unit was not making ice and not it is. I tested the unit and the ice maker is good. unit dispensing. I told customer maybe it it was just too soon and needed to cool more. But the unit is working. If the custoemr calls back replace ice maker. I adjusted door and gasket unit is good.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/03/2022

"replaced gearcase, tub, and tub ring, calibrated and tested, no signs of any leaks, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/03/2022

Cx complaint is that the unit is not cooling in the RC section. Upon arrival I found that the FC evap cover was covered in frost. I then found that the thermistor was reading out of range. i was able to defrost the evap and change the thermistor. i then verified that a frost pattern formed when I repowered the unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/03/2022

"upon arrival no answer at door, called cx with vonage app, cx stated they cancelled. left ty card. advised cx if any problems in the future they can call VIA directly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/03/2022

customer believes unitn should still be in warranty unable to find recipt of purchase wants to reshed to next friday after 1; schdld next appmnt for 6/10 FRI 1-4

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Centreville, MD 21617

Alexander W.

Job Details: 06/03/2022

"cx stated very loud clunking sound at end of spin cycle, tested inspected and verifed cx complaint. found actuator and splutch defective replaced actuator and splutch with pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashton-Sandy Spring, MD 20861

Alexander D.

Job Details: 06/03/2022

"replaced diffuser, tested unit. advised cx to monitor and call back if issues persist"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Springfield, VA 22153

Jason A.

Job Details: 06/03/2022

CX complaint FAE2 error code. DW has faulty heater. Gold bushing is completely gone. See SDpics. Sump motor W11416362 was replaced by VIA is OOS. Sump may be damaged. Called parts to schedule 6/08 requested AM appt. S17304 > JJ; ordrng 1 W11537778 (Heater S17304)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS1

Near Barnesville, MD 20838

Brian R.

Job Details: 06/03/2022

replaced parts ordered and tested and checked unit. heated both unit now checks. job complete. cx did not want grates for how much they are. parts are covered and he will pay lasbor.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ5

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not heating and making a noise. Found the tranformer making a very loud buzzing noise. Ordering transformer and capacitor. Returning with magnetron just incase it was also damaged. Cannot reschedule at this time.; ordrng 1 W11446747 (transformer) and 1 W10850446 (capactr-mg)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Washington, DC 20008

Ricardo S.

Job Details: 06/03/2022

CX DOESN'T WANT THE SERVICES

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Whaleyville, MD 21872

Jonathon C.

Job Details: 06/03/2022

"cx complaint, not cool in FC. tested, inspected, verified complaint. FC 45* F. exposed evap, no frost. compressor pulling .96 amps. unable to locate a leak. spoke to tf, ordering compressor, evap, dryer, coupler.; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (Coupler) and 1 W11580057 (compressor) and 1 W11504431 (line) and 1 W11546692 (evap) and 1 lokring (kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near York, PA 17406

Marc M.

Job Details: 06/03/2022

cx complaint unit leaking water into rc. checked and found a steady drip coming from above the water filter housing. inspected unit and found that the icemaker fill tube has a rupture causing a leak that is dripping down into the rc. unit wil need new icemaker fill tube. quoted cx for repair however cx has contract thru lowes and is going to call and have ticket redispatched.; ordrng 1 W11415785 (icemaker fill tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/03/2022

Customer complaint unit is not cooling. I found the unit is kind of cooling in the refrigerator but the fridge is room temp. I Removed and looked into the evap and the evap is frosting good fan is not turining on. I Tested fan and OL. Replaced fan and collected in full. Unit is bck to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near York, PA 17404

Marc M.

Job Details: 06/03/2022

cx complaint unit not supporting door weight. inspected unit and found spring disconnected at right side hinge. full failure of the metal hinge bracket no longer sustaining the weight of the door panel. replaced door hinge ( right ) with pre id parts and tested unit. unt now checks good

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/03/2022

came out to resolve the issue with the unit poppoing the error code f3e1. disassembled as needed. replaced the control and pressure switch. put the unit back together and testd operation. unit is running as designed. advised cx to monitor the unit and to let us know if any issues occur. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBR2258XES1

Near Baltimore, MD 21230

Shane M.

Job Details: 06/03/2022

installed new drain tube. i also found a aftermarket bi metal installed. crack pan thats held with tape. by another company. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ocean View, DE 19967

Michael E.

Job Details: 06/03/2022

CX complaint: no ice. Tested and verified complaint. I found the IM toggle switch was off. I turned it on and tested and IM is working properly. I had CX email pop to us with the job number and i took a pic to show date.

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