We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Herndon, VA 20170
Richard B.
Job Details: 05/31/2022
"CX complant, Things freezing in veggie drawers . Inspected unit and found ice door not sealing correctly , also found right door gasket dosent seal correctly due to being cracked and split. Also found shelves are overloaded and things are pushed all the way back blocking air movement . Advisedd CX to move things from back wall so air can circulate good , Will call CX once parts are approved , Further work needed, RB; ordrng 1 W11086000 (seperator) and 1 W10917313 (gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Moseley, VA 23120
John P.
Job Details: 05/31/2022
"CX complaint unit not working and beeping checked unit found error code f2e1 stuck key tested keys unable to duplicate, replaced ui and control tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, VA 22203
Eric W.
Job Details: 05/31/2022
cx complant of unit not filling with water inspected unit found no hot water comming out of water line tested water line it is good cx needs plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chester, VA 23831
Chris B.
Job Details: 05/31/2022
PICKED UP DOOR FROM DRIVE WAY
We serviced a
KITCHENAID OVEN
Model KFGC506JSS01
Near Arlington, VA 22206
David J.
Job Details: 05/31/2022
Cx complaint rolling rack does not roll and burner circles broke. Inspected rack and found that after Cx used self cleaning feature the unit messed up the rack and discolored it. Need to order rack and lids for return visit.; ordrng 1 W11496903 (Sliding oven rack) and 2 W11380124 (Grate burner)s
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chantilly, VA 20151
Christian C.
Job Details: 05/31/2022
Cx complaint unit will not turn on. Inspected unit found outlet polarity is correct. Getting 120VAC from outlet. Getting 120VAC to control. All connections to control and console secure. Console still unresponsive. Ordering control and console.; ordrng 1 W11319991 (console) and 1 W11544680 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Moseley, VA 23120
John P.
Job Details: 05/31/2022
Installed spray arms tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/31/2022
"cx complaint of unit not cooling compressor not running. checked unit and both compartments are room temp. checked compressor and is not running with voltage supplied, start relay just clicks attempting to start. checked compressor winding and are as follows 6.6, 5.5, 1.2. compressor is locked and windings are no good, unit needs compressor.; ordrng 1 W11370574 (compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Gainesville, VA 20155
Daniel J.
Job Details: 05/31/2022
no cool freezer and now no weak cool fridge removed freezer evap slight ice build up on inlet no frost pattern fridge and freezer ordering compressor and dryer with evap; ordrng 1 W10832994 and 1 WPW10608485 (evap) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodsboro, MD 21798
Justin S.
Job Details: 05/31/2022
while explaining pricing to the cx they decided to decline the repair
We serviced a
JENN-AIR RANGE
Model JVD0303GS
Near Reston, VA 20194
Richard B.
Job Details: 05/31/2022
"CX complant, Switch fell. Inspected unit and found switch glue has failed, Due to debris stuck to bottom side of panel. Ordering control panel and will use control on return, Further work needed, RB CX requested CC . RB; ordrng 1 W11228213 (cover door)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/31/2022
"removed and repalced gearcase, stator, clutch, harness, slider, control and ui. calibrated, tested, unit works as designed."
We serviced a
MAYTAG OVEN
Model MER8700DS1
Near Richmond, VA 23223
Gill G.
Job Details: 05/31/2022
cx complaint: unit bake function not heating enough. tested bake function and found unit very slow to heat up. found thermal event at bake element wire harness conection. removed charred wire and connector. replaced wire and connector. tested. unit is working as designed.; used 1 279457 (wire kit) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the rf burner not lighting properly, inspected the unit, ignitor and spark switch cks ok .. burner makes a clicking noise but nothing happens.. order parts; ordrng 1 W11084062 (burnr-head) and 1 w11579391 (cap burner) and 1 W10862323 (igntr-surf)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Newport News, VA 23605
Lucas R.
Job Details: 05/31/2022
"replaced cooktop, element and switch, unable to test unit no longer installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near New Bern, NC 28560
Ronnie B.
Job Details: 05/31/2022
"cx stated unit did make any more ice since i left last visit. checked unit and ice is in ice maker mold and no ice in ice bin. attempted harvest and failed this time and no heat. removed and replaced ice maker, tested, completed harvest, heater activated and filled, unit is working as designed. cx paid 110 labor in full."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Great Falls, VA 22066
Jason A.
Job Details: 05/31/2022
CX complaint RANGE cooktop burners hard to light. Verified complaint. Adjust burner bases & caps to improve ignition. Test all burners light within 1 to 3 sparks > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/31/2022
"cx complaint of unit not washing dishes. checked unit and found f8-e2,f8-e1. Ran test and confirmed unit is filling fine. found that wash motor is running but diverter is not moving when called for. unit needs sump and control; ordrng 1 W11416362 (sump and pump) and 1 W11410066 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bowie, MD 20716
Shane B.
Job Details: 05/31/2022
"complaint is the unit not respondinga at all. confirmed complaint. i can not power unit on at all. checked breaker, it is not tripped. unit will not go into diagnostic mode. unit is in a very tight closet that opens up into a small hallway and has a dryer stacked on top of it. i could not access anything. ordering control board and user interface. please 2 count and 2 tech as the stack will need to be pulled out then dryer taken down to start working on unit. schedule when parts and second tech are available.; ordrng 1 W11319991 (user interface) and 1 W11544680 (control board) and 1 2count (2 count) and 1 2tech (2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/31/2022
"Cx complaint the bellow came off. Inspected unit and found the bellow detached from inside the tub. Reconnected bellow to inside of tube and made sure it was secure, also checked both boot straps and both checked good. Now the bellow is secure all the way around. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Annapolis, MD 21401
Shane B.
Job Details: 05/31/2022
"cx complaint is a small piece of metal falling from the stike causing the strike not to stay in position. unit no longer completes cycles. confirmed complaint, strike looked damaged when i arrived. found F5E2. replaced strike and tested lid latch. it clicks but does not latch. replaced lid latch with preIDed part. lid latched works properly. ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Frederick, MD 21702
Justin S.
Job Details: 05/31/2022
cx says the unit doesnt reach preheat even after 45 min. started a bake cycle and i feel heat from the broil element but not the bake element. the terminal to the bake element has burnt off. repaired the connection and tested. the unit preheated in 11 min the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not cool. Inspected the unit and found that the compressor tried to come on and then it would click before shutting off. Installed new start device and plugged in and the compressor stayed on and the unit began to cool.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 05/31/2022
"cx complaint of humming noise. unit is in a large storage area and unable to fully test. plugged unit in and drain pump kicked in, unit in pump out mode. reset unit and found code f0-e5. cleared codes and tested unit, valves are clean and are being actuated, but unable to confirm water flow due to units location. found weak susension causing basket to bounce. verified no kinks in pressure line and good flow/resistance while blowing through line. called saftey to document s/r 7733755026; ordrng 1 W10780045 (suspension)"
We serviced a
ROPER DRYER
Model RGD4640YQ0
Near Baltimore, MD 21207
Shane M.
Job Details: 05/31/2022
cx complaint the unit isnt heating. found all sensors to be good. took unit apart. found a broken ignitor. replaced igitor. still no glow. replaced coils. no glow. found 0v at ignitor. drive motor kicking out only 1.3v coming off white & black wires. blue shows 120v. ordering drive motor with timer.; ordrng 1 W10857611 (timer) and 1 WP694089 (blower wheel) and 1 279827 (drive motor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Taneytown, MD 21787
Sal R.
Job Details: 05/31/2022
"Per the previouse tech, i was able to access and repalce the water inlet valve. I then tested unit and unit test good.c"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Midlothian, VA 23113
John P.
Job Details: 05/31/2022
Inspected door outer wrap stainless is bent waiting for outer door panel to come in left note on door advising not to throw away door; saved tckt
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Frederick, MD 21702
Justin S.
Job Details: 05/31/2022
replaced the outer glass and the unit is now good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 05/31/2022
"installed updated heater, verified no leaks and no errors."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Woodbridge, VA 22193
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Washer will not Spin the clothes out fully / Loud Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Suds Condition. ( Advised the cx to watch the load and Soap Amount.) F0E5 = Off Balance Load. Cleared all Error Codes. Started the Service Test on the unit. Loud Grinding noise. Found that the Splutch is missing a lot of fingers. Also a lot of Splutch dust on the Actuator. Installed Splutch & Actuator. Tested the unit. No noise. Unit is working as Designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, MD 21210
Shane M.
Job Details: 05/31/2022
cx complaint the unit still isnt powering on after getting electrician unit still isnt powering on. ordering console 2 controls.; ordrng 1 W11375458 (console) and 1 W11325786 (control) and 1 WPW10260060 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 05/31/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Winchester, VA 22602
Ezra M.
Job Details: 05/31/2022
"low cool rc, no ice. found ice maker failed, evap clogged with ice. defrost thermistor out of tolerance on evap cover, software on control out of date, needs new updated controls, ice maker failed mid cycle, not returning to home position. door gasket failed, seperating at mullion. unit will need ice maker, controls, rc evap cover and right rc door gasket. cust wants time to think over offer, payed 120 for todays visit with cc."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/31/2022
"Cx complained of a no cool. Inspected the unit and found the compressor is running cool to the touch as are all the fans but there is no frost pattern or interior lights. Removed the door ui and the lights came on but the unit did not cool. Confirmed with wp the 2 are unrelated. Unit needs new compressor, drier, evap and door. 3 job count. Sealed system tech required. SR7733775792; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W10815668 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Chester, VA 23836
Chris B.
Job Details: 05/31/2022
cx complaint no water or ice dispenced inspected unit confirmed cx complaint found obstruction in valve ordering valve W10865826; ordrng 1 W10865826 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22311
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not start. Installed new control and tested and the unit now starts and operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit leaking. Found top rack mounting brackets leaking from around installation to tub. Checked brackets and tub for damage, non visible but the plastic nuts are not holding the top brackets snugly. Ordering top tracks and mounting nuts.; ordrng 1 W11579562 (track) and 1 W11596053 (track) and 4 W11545286 (nut, tub)s"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Union Bridge, MD 21791
Sal R.
Job Details: 05/31/2022
"I was able to access and replace the water inlet valve. I then tested unit and found that the unti is still melting the ice when heating the evap plate. I called WP Tech Line and explained my findings to Rick. Per Tech Line , CX to have PSI tested at RO system (min of 35 PSI) . I am also ordering 1 harness with evap thermistor (W11126268). CX will be out of town all next week. Once the RO system is check , CX will call inot office to set a return visit for harness. Please see SR # 7733741398; ordrng 1 W11126268 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 05/31/2022
cx complaint light keeps blowing out. installed harness bulb socket and control to cover all parts. informed cx if it happens again to let us know. otherwise unit should be good to go from here.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/31/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit short cycling drawing 8amps. Compressor is seized up, ordering compressor, coupler, and drier. Cannot reschedule at this time. 2ct sealed system; ordrng 1 WPW10143759 (dryer) and 1 w11506635 (coupler) and 1 W11370574 (compressor) and 1 lockringkit (lockring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Winchester, VA 22602
Ezra M.
Job Details: 05/31/2022
"low cool, both sections, found evap clogged with ice, defrost working. defrst thermistor out of tolerance, not defrosting long enough. replaced thermistor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Frederick, MD 21702
Brian R.
Job Details: 05/31/2022
melted down and cleared and cleared all ice and water. replaced parts and reset temps and unit. advised cx to give unit a few days and see how it does and call back if needed. job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mechanicsville, VA 23111
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit not heating. found faultu thermal cut off switch. ordered switch. collected for total.; ordrng 1 280148 (cutoff-tml)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Brian R.
Job Details: 05/31/2022
replaced sump and tested and ran unit. unit was quiet and ran as it should. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Hampton, VA 23666
Lucas R.
Job Details: 05/31/2022
"replaced garcase, cam and washplate, removed soap buildup on tub and under basket, tested, belt squeeling on cam, replaced belt, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details: 05/31/2022
replaced rh top door and looks fine
We serviced a
JENNAIR OVEN
Model JJW2830DB00
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/31/2022
Customer complaint unit is inot working. F2E1 Erro displayinging. Unit is powering on but as soon as buttons are pressed the unit display error code. Unit needs new UI.; ordrng 1 W10887858 (console)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Ayden, NC 28513
Ronnie B.
Job Details: 05/31/2022
"cx complaint of moisture build up on outside and inside of unit. checked unit and found that the door is bowed and expanding foam did not reach top 1/4 of door and is hollow building up moisture on the outside. this is also causing build up inside unit where seal is not flush due to bow in door. ordering door, advised cx will come directly to home.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax, VA 22032
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not make ice. Inspected the unit and found that there is 120v at the ima but it did not cycle. Installed new ice maker and tested and it began a harvest. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20724
Emmanuel R.
Job Details: 05/31/2022
"dented fridge door, ordering door. under 30days. stainless.; ordrng 1 W11223753 (nameplate) and 1 LW11091610 (dor-fip)"
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWP2
Near Arlington, VA 22207
Eric W.
Job Details: 05/31/2022
cx complant of unit not washing inspected unit found water comming into unit and pumping out just no wash motor installed new sump and tested no leaks and unit working
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near North Laurel, MD 20723
Emmanuel R.
Job Details: 05/31/2022
"Installed dispenser, tested uniut. unit is now working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Deale, MD 20751
Shawn D.
Job Details: 05/31/2022
went to install regulator and i cannot seperate the hard pipping for the gas line it has so many attachments to it snapped pic. infomred cx she needs the plumber to come back to put this on so she called her husband and they are doing that. once regulator is installed unit should be good
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Silver Spring, MD 20905
Emmanuel R.
Job Details: 05/31/2022
"Cs the flame on the cooktop is very low, I found that the flames needed to be adjusted. Cs they cook alot and they want a large flame. I adjusted the flames . Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near ,
Joseph D.
Job Details: 05/31/2022
"cx complaint unit with detergent not dissolving, no noise from sump motor. unit had 'sump motor not running' error. cleared error. sump motor would not run. removed and reseated plug to sump motor and unit working properly now. If problem persists, unit will need sump motor. w11025157."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Germantown, MD 20874
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the dryer make noises, inspected the unit, display is dead but the console makes a beeping noise, power cks ok, 240vac terminal block. cntrl board receives 120vac. connections cks ok. unit needs a console.. order contrl board just in case..; ordrng 1 w11378950 (console) and 1 w11491458 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/31/2022
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/31/2022
Per previous diag I was able to access and replace the damper. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit microwave light staying on when door is closed. cx pushes on door to activate interlock switches to use unit. found right side interlock is not being activated due to outer door being bowed out. unit needs outer door. ordered door. scheduled return visit.; ordrng 1 W10775493 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Elizabethtown, PA 17022
Justin L.
Job Details: 05/31/2022
cx complaint loud noise from freezer section. was able to access unit and remove evap cover and found ice build up on the fan. was able to use my steamer to clear the ice. found that when ice maker calls for ice a couple drops are missing the chute and falling onto fan causing issue contacted techline and spoke to Andy 7733776003. he wants us to order 3 seperate ice chutes and use the one that fits. ordering the part and once in office will need to call in and set return; ordrng 1 w10472793 (ice chute) and 1 2196157 (ice chute) and 1 2155466 (ice chute)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parkville, MD 21234
Keith H.
Job Details: 05/31/2022
cx complaint is unit not washing inspected unit and found motor siezed i repalced sump with one that was sent but then found out that it wasnt compatible with unit ordering correct pump/motor; ordrng 1 W10837026 (pump&motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Fred G.
Job Details: 05/31/2022
"cx complaint unit isnt cleaning dishes. inspected entered it into diag and found 0 error codes. found both bottom and middle spray arms were clogged with food/grease. also found pump is no longer pumping at full speed. unit needs sump and motor along with bottom and middle spray arm. ordering 1 (W11101428), 1 (WPW10448645). will reuse sump and motor (WPW10605058) on return visit. when parts come in please call and schedule apt.; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Franklin, VA 23851
Zachery R.
Job Details: 05/31/2022
"cx complaint unit not filling, checked unit, come to find both valves reading open, called pwh was authorized to use valve. replaced valve, tested, unit working as designed. left old part with cx."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/31/2022
"cx complaint unit is not spinning and clothes are still wet after cycle. entered into diag and found error codes f8e1,f0e9. found units drain hose was laying on the floor to a drain. advised cx that the drain hose needs to be 39 in off the floor. found a location to installed the drain hose. tested unit and found unit checks good. unit wasnt washing clothes due to water not being in tub and was self syphoning."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near ,
Jerod R.
Job Details: 05/31/2022
tested unit found unit foot was loose causing rattle secured foot and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/31/2022
"Per previous diag I was able to access and replace the auger, coupler, divider and ice bin. I then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL00
Near Arlington, VA 22202
David J.
Job Details: 05/31/2022
Cx complaint not working. Inspected and found user interface was flickering and not cooling. Replaced parts stated by previous tech. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Harrisburg, PA 17109
Fred G.
Job Details: 05/31/2022
"cx complaint unit is using hot water when cold is selected and when she uses the delicate cyce clothes come out wrinkled. entered unit into diag and found error codes f0e4, f2e1. cleared codes and ran a auto test. unit finished auto test without issue. i found water hoses were swapped and the hot water was on the cold valve side. also found unit was not level. was able to swap hose and level unit and run a auto test. unit finished test without issue. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Arlington, VA 22201
Eric W.
Job Details: 05/31/2022
cx complant since last tec was here unit os now not cooling inspected unit and found large ice ball on cap line told cx may be compressor may be a leak gave him pats cost and labor he wil talk to wife to see what they want to do
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Wilmington, DE 19807
Taylor F.
Job Details: 05/31/2022
Replaced both parts per previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Shane M.
Job Details: 05/31/2022
cx complaint the lidlock broke. can confirmed found lidlock destroyed from broken bezel. ordering bezel cover return wth latch.; ordrng 1 W11545554 (bezel)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit leaking from left side of door. Found the plastic mounting screw guide on left side of cabinet installed improperly causing the door to sit slightly ajar and allowing a slow leak to form at the rear of the mounting guide. Properly installed component, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/31/2022
"not starting cycle. found housing ui not staying latched into console assembly. ui working properly when not in console. ordering console and housing ui. both parts look good, no obvious signs preventing proper seating.; ordrng 1 W10629151 (housing-ui) and 1 W10859914 (panel-cntl)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Westminster, MD 21158
Sal R.
Job Details: 05/31/2022
CX complaint is that the tuni is making a loud noise during the spin cycle. I was able to spin thenbasket by hand and found the that barrings have failed. CX informed me that she has a Lowes EPP. I advised her to call Lowes to have ticket dispatched correctly . Unit will need 1 gearcase (W11393685) and 1 slider (W10734521) once dispatched correctly
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/31/2022
"cx complaint water missing cup when valve closing, verified complaint, either need cup all the way up or slid down paddle to catch everything, sliding does scratch paddle.called tech line 7733766960 , nothing to change to improve, design complaint documented"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/31/2022
"cx complaint unit is still forming frost inside FC. inspected unit and found door seal that i was able to heat up and form did not hold up. when arrived i found the top of the door is warpped. door is not straight. door liner is also sticking out. ordering 1 (LW10803965), 1 (W11178521). advised cx door will ship to them in about 4-6 weeks. cx will call and schedule apt once box is opened and part looks ok.; ordrng 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit oven door switch not activating when door is closed. found door switch out of position. repositioned oven door switch and door latch. tested. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ashton-Sandy Spring, MD 20861
Emmanuel R.
Job Details: 05/31/2022
"Installed User interface and tested unit, unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Branden R.
Job Details: 05/31/2022
"cx complaint unit not shutting , checked unit found all major componets checked good , found left door not shutting , found bracket and cam on cabinet warped not allowing door to properly shut allowing warm air into unit ordering parts for repair , tryed to reach out to office to reschedule but no one picked up , called 2x also have vary bad service in cx area . cx agreed to call office after lunch to set up apt; ordrng 1 W10917991 (bracket) and 1 WP12028505AP (door cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Hanover, PA 17331
Drew B.
Job Details: 05/31/2022
replaced the doors now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Ashland, VA 23005
Gill G.
Job Details: 05/31/2022
cx complaint: unit is making a chirping noise during bake cycle. could not duplicate noise at this time. suspect noise is being made as unit heats up and bake element support bracket moves and rubs on cavity bottom. no functional issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Middletown, MD 21769
Justin S.
Job Details: 05/31/2022
cx says the unit is not draining. all the water out of the unit. no error codes in memory. found the unit is filling and draining. started multiple cycles and the unit is draining good each time until the unit didnt drain. the drain pump is still trying. the unit drain for multiple times then started draining good again. replaced the drain pump and the old motor was very very hot. ran the diagnostic and the unit is good
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/31/2022
"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I unit turns on and runs, just no heat. There is a loud hum coming from the right rear side of the unit when it is on. The fan runs fine in and out of diagnostic mode and the door switch is good as well. The unit will need a new high side parts to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11024976 (transformer) and 1 W11213318 (capacitor)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 05/31/2022
"cx complaint turntable got noisey then stopped working and now at times he said it will try to turn then stop. inspected unit confirmed not turning,. freed up motor and now is turning but is loud. ordering tunrtable motor and marking coupling to use on return; ordrng 1 WPW10466420 (turntable motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Jason A.
Job Details: 05/31/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2778EEZ01
Near Elizabethtown, PA 17022
Justin L.
Job Details: 05/31/2022
cx complaint unit leaking water out of the front of the unit. was able to access unit and found that the drain tube was clogged was able to use my steamer to clear ice and drain tube. unit now operates as designed collected for service and labor no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FTBT01
Near Fairfax, VA 22032
Lloyd B.
Job Details: 05/31/2022
"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is no frost pattern. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10276644 (compressor 417.96) and 1 WPW10143759 (drier)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Centreville, MD 21617
Jonathon C.
Job Details: 05/31/2022
"cx complaint, flames too low. tested, inspected, verified complaint. found regulator had not been converted. reversed regulator. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYM6
Near Baltimore, MD 21211
Shane M.
Job Details: 05/31/2022
cx complaint the unit still isnt washing proper after switching circulation pump. found error codes 10-1 6-6 7-1 took front panel off & found moisture from vent cover leaking. gave cx a quote for the vent cover with control. cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Edgewood, MD 21040
Neil H.
Job Details: 05/31/2022
WAS ABLE TO REPLACE RESERVOIR ALONE AND THE CLIP HOLDING NOW SO UNIT TESTED GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23464
Jason T.
Job Details: 05/31/2022
"Cx complaint, dishes not drying properly, ran factory diagnostic test, no error codes found. Tested all circuits, found 120 vac connection backed out at the control, repaired loose harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near California, MD 20619
Shawn D.
Job Details: 05/31/2022
went to install sump to find one on unit has a diverter on it and one in the box also has one on it we have the wrong sump and is probably why the motor wont run. reordering sump and needs to be checked to see if diverter is on and if it is need to reorder it again i snapped pic of diverter so part check in knows what to look for.; ordrng 1 W11087226 (control) and 1 W11025157 (diverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details: 05/31/2022
cx complaint is not cool in rc and an igloo in the freezer inpsected unti and found the entire freezer over frosted due to no airflow. orderin new fan 2 count for defrost; ordrng 1 W11369036 (fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 05/31/2022
Cx complaint unit is not working properly inspected unit removed and replaced the evaporator filled with 7.5 oz tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Franklin, VA 23851
Zachery R.
Job Details: 05/31/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f9e1 long drain. ran auto test cycle, unit still not draining, come to find drain hose does not have air gap, advised cx drain needs air gap and to contact plumber to resolve drain issue. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/31/2022
"cx complaint is just temp concerns. checked unit and temps are 1 degree in fc and 39 in rc, temps are good and nominal. amp draw at max ramp is 1.1 and is nominal. low side at 1 hg. checked for leaks using uv light and none found. ice bin full of ice. unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Arlington, VA 22201
Eric W.
Job Details: 05/31/2022
got to home and waited for home owner no show called him and he said he will call office to reschedgle
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/31/2022
"Cx complaint the light underneath is out. Inspected and found the lamp above range to be out. Holder checks out OK. Replaced lamp using pre-id parts, now the lights come on, dim and off. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near North Beach, MD 20714
Shawn D.
Job Details: 05/31/2022
checked over unit for leaks and i think i see a pi hole leak before the apoxy spot on fridge evaporator so replaced fridge evaporator then pulled unit and replaced compressor drier and condenser then vacumed unit down then filled to 4.5 oz and started cooling in the freezer. unit is good
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 05/31/2022
"Cx complaint the bottom portion of oven doesn't stay on. Inspected in the upper oven and found the bottom pan above bake tube,not connected to liner. Removed pan and secured the 2 screws down in which the pan slides into. The pan now only slides to right to remove for cleaning purposes. Unit checks good"