Service History 1147 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Herndon, VA 20170

Richard B.

Job Details: 05/31/2022

"CX complant, Things freezing in veggie drawers . Inspected unit and found ice door not sealing correctly , also found right door gasket dosent seal correctly due to being cracked and split. Also found shelves are overloaded and things are pushed all the way back blocking air movement . Advisedd CX to move things from back wall so air can circulate good , Will call CX once parts are approved , Further work needed, RB; ordrng 1 W11086000 (seperator) and 1 W10917313 (gasket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Moseley, VA 23120

John P.

Job Details: 05/31/2022

"CX complaint unit not working and beeping checked unit found error code f2e1 stuck key tested keys unable to duplicate, replaced ui and control tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Arlington, VA 22203

Eric W.

Job Details: 05/31/2022

cx complant of unit not filling with water inspected unit found no hot water comming out of water line tested water line it is good cx needs plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chester, VA 23831

Chris B.

Job Details: 05/31/2022

PICKED UP DOOR FROM DRIVE WAY

We serviced a

KITCHENAID OVEN

Model KFGC506JSS01

Near Arlington, VA 22206

David J.

Job Details: 05/31/2022

Cx complaint rolling rack does not roll and burner circles broke. Inspected rack and found that after Cx used self cleaning feature the unit messed up the rack and discolored it. Need to order rack and lids for return visit.; ordrng 1 W11496903 (Sliding oven rack) and 2 W11380124 (Grate burner)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chantilly, VA 20151

Christian C.

Job Details: 05/31/2022

Cx complaint unit will not turn on. Inspected unit found outlet polarity is correct. Getting 120VAC from outlet. Getting 120VAC to control. All connections to control and console secure. Console still unresponsive. Ordering control and console.; ordrng 1 W11319991 (console) and 1 W11544680 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Moseley, VA 23120

John P.

Job Details: 05/31/2022

Installed spray arms tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27858

Ronnie B.

Job Details: 05/31/2022

"cx complaint of unit not cooling compressor not running. checked unit and both compartments are room temp. checked compressor and is not running with voltage supplied, start relay just clicks attempting to start. checked compressor winding and are as follows 6.6, 5.5, 1.2. compressor is locked and windings are no good, unit needs compressor.; ordrng 1 W11370574 (compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/31/2022

no cool freezer and now no weak cool fridge removed freezer evap slight ice build up on inlet no frost pattern fridge and freezer ordering compressor and dryer with evap; ordrng 1 W10832994 and 1 WPW10608485 (evap) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Woodsboro, MD 21798

Justin S.

Job Details: 05/31/2022

while explaining pricing to the cx they decided to decline the repair

We serviced a

JENN-AIR RANGE

Model JVD0303GS

Near Reston, VA 20194

Richard B.

Job Details: 05/31/2022

"CX complant, Switch fell. Inspected unit and found switch glue has failed, Due to debris stuck to bottom side of panel. Ordering control panel and will use control on return, Further work needed, RB CX requested CC . RB; ordrng 1 W11228213 (cover door)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Greenville, NC 27858

Ronnie B.

Job Details: 05/31/2022

"removed and repalced gearcase, stator, clutch, harness, slider, control and ui. calibrated, tested, unit works as designed."

We serviced a

MAYTAG OVEN

Model MER8700DS1

Near Richmond, VA 23223

Gill G.

Job Details: 05/31/2022

cx complaint: unit bake function not heating enough. tested bake function and found unit very slow to heat up. found thermal event at bake element wire harness conection. removed charred wire and connector. replaced wire and connector. tested. unit is working as designed.; used 1 279457 (wire kit) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the rf burner not lighting properly, inspected the unit, ignitor and spark switch cks ok .. burner makes a clicking noise but nothing happens.. order parts; ordrng 1 W11084062 (burnr-head) and 1 w11579391 (cap burner) and 1 W10862323 (igntr-surf)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Newport News, VA 23605

Lucas R.

Job Details: 05/31/2022

"replaced cooktop, element and switch, unable to test unit no longer installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/31/2022

"cx stated unit did make any more ice since i left last visit. checked unit and ice is in ice maker mold and no ice in ice bin. attempted harvest and failed this time and no heat. removed and replaced ice maker, tested, completed harvest, heater activated and filled, unit is working as designed. cx paid 110 labor in full."

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Great Falls, VA 22066

Jason A.

Job Details: 05/31/2022

CX complaint RANGE cooktop burners hard to light. Verified complaint. Adjust burner bases & caps to improve ignition. Test all burners light within 1 to 3 sparks > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Bern, NC 28562

Ronnie B.

Job Details: 05/31/2022

"cx complaint of unit not washing dishes. checked unit and found f8-e2,f8-e1. Ran test and confirmed unit is filling fine. found that wash motor is running but diverter is not moving when called for. unit needs sump and control; ordrng 1 W11416362 (sump and pump) and 1 W11410066 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2022

"complaint is the unit not respondinga at all. confirmed complaint. i can not power unit on at all. checked breaker, it is not tripped. unit will not go into diagnostic mode. unit is in a very tight closet that opens up into a small hallway and has a dryer stacked on top of it. i could not access anything. ordering control board and user interface. please 2 count and 2 tech as the stack will need to be pulled out then dryer taken down to start working on unit. schedule when parts and second tech are available.; ordrng 1 W11319991 (user interface) and 1 W11544680 (control board) and 1 2count (2 count) and 1 2tech (2 tech)"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/31/2022

"Cx complaint the bellow came off. Inspected unit and found the bellow detached from inside the tub. Reconnected bellow to inside of tube and made sure it was secure, also checked both boot straps and both checked good. Now the bellow is secure all the way around. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Annapolis, MD 21401

Shane B.

Job Details: 05/31/2022

"cx complaint is a small piece of metal falling from the stike causing the strike not to stay in position. unit no longer completes cycles. confirmed complaint, strike looked damaged when i arrived. found F5E2. replaced strike and tested lid latch. it clicks but does not latch. replaced lid latch with preIDed part. lid latched works properly. ran service cycle. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Frederick, MD 21702

Justin S.

Job Details: 05/31/2022

cx says the unit doesnt reach preheat even after 45 min. started a bake cycle and i feel heat from the broil element but not the bake element. the terminal to the bake element has burnt off. repaired the connection and tested. the unit preheated in 11 min the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not cool. Inspected the unit and found that the compressor tried to come on and then it would click before shutting off. Installed new start device and plugged in and the compressor stayed on and the unit began to cool.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Snow Hill, NC 28580

Ronnie B.

Job Details: 05/31/2022

"cx complaint of humming noise. unit is in a large storage area and unable to fully test. plugged unit in and drain pump kicked in, unit in pump out mode. reset unit and found code f0-e5. cleared codes and tested unit, valves are clean and are being actuated, but unable to confirm water flow due to units location. found weak susension causing basket to bounce. verified no kinks in pressure line and good flow/resistance while blowing through line. called saftey to document s/r 7733755026; ordrng 1 W10780045 (suspension)"

We serviced a

ROPER DRYER

Model RGD4640YQ0

Near Baltimore, MD 21207

Shane M.

Job Details: 05/31/2022

cx complaint the unit isnt heating. found all sensors to be good. took unit apart. found a broken ignitor. replaced igitor. still no glow. replaced coils. no glow. found 0v at ignitor. drive motor kicking out only 1.3v coming off white & black wires. blue shows 120v. ordering drive motor with timer.; ordrng 1 W10857611 (timer) and 1 WP694089 (blower wheel) and 1 279827 (drive motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Taneytown, MD 21787

Sal R.

Job Details: 05/31/2022

"Per the previouse tech, i was able to access and repalce the water inlet valve. I then tested unit and unit test good.c"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Midlothian, VA 23113

John P.

Job Details: 05/31/2022

Inspected door outer wrap stainless is bent waiting for outer door panel to come in left note on door advising not to throw away door; saved tckt

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Frederick, MD 21702

Justin S.

Job Details: 05/31/2022

replaced the outer glass and the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 05/31/2022

"installed updated heater, verified no leaks and no errors."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Washer will not Spin the clothes out fully / Loud Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Suds Condition. ( Advised the cx to watch the load and Soap Amount.) F0E5 = Off Balance Load. Cleared all Error Codes. Started the Service Test on the unit. Loud Grinding noise. Found that the Splutch is missing a lot of fingers. Also a lot of Splutch dust on the Actuator. Installed Splutch & Actuator. Tested the unit. No noise. Unit is working as Designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Baltimore, MD 21210

Shane M.

Job Details: 05/31/2022

cx complaint the unit still isnt powering on after getting electrician unit still isnt powering on. ordering console 2 controls.; ordrng 1 W11375458 (console) and 1 W11325786 (control) and 1 WPW10260060 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 05/31/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Winchester, VA 22602

Ezra M.

Job Details: 05/31/2022

"low cool rc, no ice. found ice maker failed, evap clogged with ice. defrost thermistor out of tolerance on evap cover, software on control out of date, needs new updated controls, ice maker failed mid cycle, not returning to home position. door gasket failed, seperating at mullion. unit will need ice maker, controls, rc evap cover and right rc door gasket. cust wants time to think over offer, payed 120 for todays visit with cc."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/31/2022

"Cx complained of a no cool. Inspected the unit and found the compressor is running cool to the touch as are all the fans but there is no frost pattern or interior lights. Removed the door ui and the lights came on but the unit did not cool. Confirmed with wp the 2 are unrelated. Unit needs new compressor, drier, evap and door. 3 job count. Sealed system tech required. SR7733775792; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W10815668 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Chester, VA 23836

Chris B.

Job Details: 05/31/2022

cx complaint no water or ice dispenced inspected unit confirmed cx complaint found obstruction in valve ordering valve W10865826; ordrng 1 W10865826 (valve)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Alexandria, VA 22311

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not start. Installed new control and tested and the unit now starts and operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/31/2022

"Confirmed cx complaint unit leaking. Found top rack mounting brackets leaking from around installation to tub. Checked brackets and tub for damage, non visible but the plastic nuts are not holding the top brackets snugly. Ordering top tracks and mounting nuts.; ordrng 1 W11579562 (track) and 1 W11596053 (track) and 4 W11545286 (nut, tub)s"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Union Bridge, MD 21791

Sal R.

Job Details: 05/31/2022

"I was able to access and replace the water inlet valve. I then tested unit and found that the unti is still melting the ice when heating the evap plate. I called WP Tech Line and explained my findings to Rick. Per Tech Line , CX to have PSI tested at RO system (min of 35 PSI) . I am also ordering 1 harness with evap thermistor (W11126268). CX will be out of town all next week. Once the RO system is check , CX will call inot office to set a return visit for harness. Please see SR # 7733741398; ordrng 1 W11126268 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 05/31/2022

cx complaint light keeps blowing out. installed harness bulb socket and control to cover all parts. informed cx if it happens again to let us know. otherwise unit should be good to go from here.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/31/2022

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit short cycling drawing 8amps. Compressor is seized up, ordering compressor, coupler, and drier. Cannot reschedule at this time. 2ct sealed system; ordrng 1 WPW10143759 (dryer) and 1 w11506635 (coupler) and 1 W11370574 (compressor) and 1 lockringkit (lockring kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Winchester, VA 22602

Ezra M.

Job Details: 05/31/2022

"low cool, both sections, found evap clogged with ice, defrost working. defrst thermistor out of tolerance, not defrosting long enough. replaced thermistor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Frederick, MD 21702

Brian R.

Job Details: 05/31/2022

melted down and cleared and cleared all ice and water. replaced parts and reset temps and unit. advised cx to give unit a few days and see how it does and call back if needed. job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, VA 23111

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit not heating. found faultu thermal cut off switch. ordered switch. collected for total.; ordrng 1 280148 (cutoff-tml)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Frederick, MD 21703

Brian R.

Job Details: 05/31/2022

replaced sump and tested and ran unit. unit was quiet and ran as it should. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Hampton, VA 23666

Lucas R.

Job Details: 05/31/2022

"replaced garcase, cam and washplate, removed soap buildup on tub and under basket, tested, belt squeeling on cam, replaced belt, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near North Potomac, MD 20878

Julian H.

Job Details: 05/31/2022

replaced rh top door and looks fine

We serviced a

JENNAIR OVEN

Model JJW2830DB00

Near Silver Spring, MD 20902

Israel R.

Job Details: 05/31/2022

Customer complaint unit is inot working. F2E1 Erro displayinging. Unit is powering on but as soon as buttons are pressed the unit display error code. Unit needs new UI.; ordrng 1 W10887858 (console)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Ayden, NC 28513

Ronnie B.

Job Details: 05/31/2022

"cx complaint of moisture build up on outside and inside of unit. checked unit and found that the door is bowed and expanding foam did not reach top 1/4 of door and is hollow building up moisture on the outside. this is also causing build up inside unit where seal is not flush due to bow in door. ordering door, advised cx will come directly to home.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not make ice. Inspected the unit and found that there is 120v at the ima but it did not cycle. Installed new ice maker and tested and it began a harvest. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20724

Emmanuel R.

Job Details: 05/31/2022

"dented fridge door, ordering door. under 30days. stainless.; ordrng 1 W11223753 (nameplate) and 1 LW11091610 (dor-fip)"

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWP2

Near Arlington, VA 22207

Eric W.

Job Details: 05/31/2022

cx complant of unit not washing inspected unit found water comming into unit and pumping out just no wash motor installed new sump and tested no leaks and unit working

We serviced a

AMANA DISHWASHER

Model ADB1500ADS4

Near North Laurel, MD 20723

Emmanuel R.

Job Details: 05/31/2022

"Installed dispenser, tested uniut. unit is now working properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Deale, MD 20751

Shawn D.

Job Details: 05/31/2022

went to install regulator and i cannot seperate the hard pipping for the gas line it has so many attachments to it snapped pic. infomred cx she needs the plumber to come back to put this on so she called her husband and they are doing that. once regulator is installed unit should be good

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Silver Spring, MD 20905

Emmanuel R.

Job Details: 05/31/2022

"Cs the flame on the cooktop is very low, I found that the flames needed to be adjusted. Cs they cook alot and they want a large flame. I adjusted the flames . Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB1

Near ,

Joseph D.

Job Details: 05/31/2022

"cx complaint unit with detergent not dissolving, no noise from sump motor. unit had 'sump motor not running' error. cleared error. sump motor would not run. removed and reseated plug to sump motor and unit working properly now. If problem persists, unit will need sump motor. w11025157."

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the dryer make noises, inspected the unit, display is dead but the console makes a beeping noise, power cks ok, 240vac terminal block. cntrl board receives 120vac. connections cks ok. unit needs a console.. order contrl board just in case..; ordrng 1 w11378950 (console) and 1 w11491458 (cntrl-elec)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/31/2022

cx cancelled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/31/2022

Per previous diag I was able to access and replace the damper. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit microwave light staying on when door is closed. cx pushes on door to activate interlock switches to use unit. found right side interlock is not being activated due to outer door being bowed out. unit needs outer door. ordered door. scheduled return visit.; ordrng 1 W10775493 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/31/2022

cx complaint loud noise from freezer section. was able to access unit and remove evap cover and found ice build up on the fan. was able to use my steamer to clear the ice. found that when ice maker calls for ice a couple drops are missing the chute and falling onto fan causing issue contacted techline and spoke to Andy 7733776003. he wants us to order 3 seperate ice chutes and use the one that fits. ordering the part and once in office will need to call in and set return; ordrng 1 w10472793 (ice chute) and 1 2196157 (ice chute) and 1 2155466 (ice chute)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Parkville, MD 21234

Keith H.

Job Details: 05/31/2022

cx complaint is unit not washing inspected unit and found motor siezed i repalced sump with one that was sent but then found out that it wasnt compatible with unit ordering correct pump/motor; ordrng 1 W10837026 (pump&motor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS3

Near Carlisle, PA 17015

Fred G.

Job Details: 05/31/2022

"cx complaint unit isnt cleaning dishes. inspected entered it into diag and found 0 error codes. found both bottom and middle spray arms were clogged with food/grease. also found pump is no longer pumping at full speed. unit needs sump and motor along with bottom and middle spray arm. ordering 1 (W11101428), 1 (WPW10448645). will reuse sump and motor (WPW10605058) on return visit. when parts come in please call and schedule apt.; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Franklin, VA 23851

Zachery R.

Job Details: 05/31/2022

"cx complaint unit not filling, checked unit, come to find both valves reading open, called pwh was authorized to use valve. replaced valve, tested, unit working as designed. left old part with cx."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Harrisburg, PA 17110

Fred G.

Job Details: 05/31/2022

"cx complaint unit is not spinning and clothes are still wet after cycle. entered into diag and found error codes f8e1,f0e9. found units drain hose was laying on the floor to a drain. advised cx that the drain hose needs to be 39 in off the floor. found a location to installed the drain hose. tested unit and found unit checks good. unit wasnt washing clothes due to water not being in tub and was self syphoning."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near ,

Jerod R.

Job Details: 05/31/2022

tested unit found unit foot was loose causing rattle secured foot and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/31/2022

"Per previous diag I was able to access and replace the auger, coupler, divider and ice bin. I then tested the unit and found that it is functioning as intended. Job complete"

We serviced a

JENN-AIR WINE CELLAR

Model JUWFR242HL00

Near Arlington, VA 22202

David J.

Job Details: 05/31/2022

Cx complaint not working. Inspected and found user interface was flickering and not cooling. Replaced parts stated by previous tech. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC4

Near Harrisburg, PA 17109

Fred G.

Job Details: 05/31/2022

"cx complaint unit is using hot water when cold is selected and when she uses the delicate cyce clothes come out wrinkled. entered unit into diag and found error codes f0e4, f2e1. cleared codes and ran a auto test. unit finished auto test without issue. i found water hoses were swapped and the hot water was on the cold valve side. also found unit was not level. was able to swap hose and level unit and run a auto test. unit finished test without issue. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Arlington, VA 22201

Eric W.

Job Details: 05/31/2022

cx complant since last tec was here unit os now not cooling inspected unit and found large ice ball on cap line told cx may be compressor may be a leak gave him pats cost and labor he wil talk to wife to see what they want to do

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Wilmington, DE 19807

Taylor F.

Job Details: 05/31/2022

Replaced both parts per previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Baltimore, MD 21212

Shane M.

Job Details: 05/31/2022

cx complaint the lidlock broke. can confirmed found lidlock destroyed from broken bezel. ordering bezel cover return wth latch.; ordrng 1 W11545554 (bezel)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/31/2022

"Confirmed cx complaint unit leaking from left side of door. Found the plastic mounting screw guide on left side of cabinet installed improperly causing the door to sit slightly ajar and allowing a slow leak to form at the rear of the mounting guide. Properly installed component, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM1

Near Stephens City, VA 22655

Ezra M.

Job Details: 05/31/2022

"not starting cycle. found housing ui not staying latched into console assembly. ui working properly when not in console. ordering console and housing ui. both parts look good, no obvious signs preventing proper seating.; ordrng 1 W10629151 (housing-ui) and 1 W10859914 (panel-cntl)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Westminster, MD 21158

Sal R.

Job Details: 05/31/2022

CX complaint is that the tuni is making a loud noise during the spin cycle. I was able to spin thenbasket by hand and found the that barrings have failed. CX informed me that she has a Lowes EPP. I advised her to call Lowes to have ticket dispatched correctly . Unit will need 1 gearcase (W11393685) and 1 slider (W10734521) once dispatched correctly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/31/2022

"cx complaint water missing cup when valve closing, verified complaint, either need cup all the way up or slid down paddle to catch everything, sliding does scratch paddle.called tech line 7733766960 , nothing to change to improve, design complaint documented"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/31/2022

"cx complaint unit is still forming frost inside FC. inspected unit and found door seal that i was able to heat up and form did not hold up. when arrived i found the top of the door is warpped. door is not straight. door liner is also sticking out. ordering 1 (LW10803965), 1 (W11178521). advised cx door will ship to them in about 4-6 weeks. cx will call and schedule apt once box is opened and part looks ok.; ordrng 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit oven door switch not activating when door is closed. found door switch out of position. repositioned oven door switch and door latch. tested. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ashton-Sandy Spring, MD 20861

Emmanuel R.

Job Details: 05/31/2022

"Installed User interface and tested unit, unit is now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23323

Branden R.

Job Details: 05/31/2022

"cx complaint unit not shutting , checked unit found all major componets checked good , found left door not shutting , found bracket and cam on cabinet warped not allowing door to properly shut allowing warm air into unit ordering parts for repair , tryed to reach out to office to reschedule but no one picked up , called 2x also have vary bad service in cx area . cx agreed to call office after lunch to set up apt; ordrng 1 W10917991 (bracket) and 1 WP12028505AP (door cam)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Hanover, PA 17331

Drew B.

Job Details: 05/31/2022

replaced the doors now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Ashland, VA 23005

Gill G.

Job Details: 05/31/2022

cx complaint: unit is making a chirping noise during bake cycle. could not duplicate noise at this time. suspect noise is being made as unit heats up and bake element support bracket moves and rubs on cavity bottom. no functional issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Middletown, MD 21769

Justin S.

Job Details: 05/31/2022

cx says the unit is not draining. all the water out of the unit. no error codes in memory. found the unit is filling and draining. started multiple cycles and the unit is draining good each time until the unit didnt drain. the drain pump is still trying. the unit drain for multiple times then started draining good again. replaced the drain pump and the old motor was very very hot. ran the diagnostic and the unit is good

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS2

Near Fort Washington, MD 20744

Robert A.

Job Details: 05/31/2022

"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I unit turns on and runs, just no heat. There is a loud hum coming from the right rear side of the unit when it is on. The fan runs fine in and out of diagnostic mode and the door switch is good as well. The unit will need a new high side parts to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11024976 (transformer) and 1 W11213318 (capacitor)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Saint Leonard, MD 20685

Shawn D.

Job Details: 05/31/2022

"cx complaint turntable got noisey then stopped working and now at times he said it will try to turn then stop. inspected unit confirmed not turning,. freed up motor and now is turning but is loud. ordering tunrtable motor and marking coupling to use on return; ordrng 1 WPW10466420 (turntable motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Jason A.

Job Details: 05/31/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2778EEZ01

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/31/2022

cx complaint unit leaking water out of the front of the unit. was able to access unit and found that the drain tube was clogged was able to use my steamer to clear ice and drain tube. unit now operates as designed collected for service and labor no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FTBT01

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/31/2022

"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is no frost pattern. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10276644 (compressor 417.96) and 1 WPW10143759 (drier)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Centreville, MD 21617

Jonathon C.

Job Details: 05/31/2022

"cx complaint, flames too low. tested, inspected, verified complaint. found regulator had not been converted. reversed regulator. tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYM6

Near Baltimore, MD 21211

Shane M.

Job Details: 05/31/2022

cx complaint the unit still isnt washing proper after switching circulation pump. found error codes 10-1 6-6 7-1 took front panel off & found moisture from vent cover leaking. gave cx a quote for the vent cover with control. cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Edgewood, MD 21040

Neil H.

Job Details: 05/31/2022

WAS ABLE TO REPLACE RESERVOIR ALONE AND THE CLIP HOLDING NOW SO UNIT TESTED GOOD

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Virginia Beach, VA 23464

Jason T.

Job Details: 05/31/2022

"Cx complaint, dishes not drying properly, ran factory diagnostic test, no error codes found. Tested all circuits, found 120 vac connection backed out at the control, repaired loose harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near California, MD 20619

Shawn D.

Job Details: 05/31/2022

went to install sump to find one on unit has a diverter on it and one in the box also has one on it we have the wrong sump and is probably why the motor wont run. reordering sump and needs to be checked to see if diverter is on and if it is need to reorder it again i snapped pic of diverter so part check in knows what to look for.; ordrng 1 W11087226 (control) and 1 W11025157 (diverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Towson, MD 21286

Keith H.

Job Details: 05/31/2022

cx complaint is not cool in rc and an igloo in the freezer inpsected unti and found the entire freezer over frosted due to no airflow. orderin new fan 2 count for defrost; ordrng 1 W11369036 (fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 05/31/2022

Cx complaint unit is not working properly inspected unit removed and replaced the evaporator filled with 7.5 oz tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Franklin, VA 23851

Zachery R.

Job Details: 05/31/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f9e1 long drain. ran auto test cycle, unit still not draining, come to find drain hose does not have air gap, advised cx drain needs air gap and to contact plumber to resolve drain issue. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27834

Ronnie B.

Job Details: 05/31/2022

"cx complaint is just temp concerns. checked unit and temps are 1 degree in fc and 39 in rc, temps are good and nominal. amp draw at max ramp is 1.1 and is nominal. low side at 1 hg. checked for leaks using uv light and none found. ice bin full of ice. unit is working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM00

Near Arlington, VA 22201

Eric W.

Job Details: 05/31/2022

got to home and waited for home owner no show called him and he said he will call office to reschedgle

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/31/2022

"Cx complaint the light underneath is out. Inspected and found the lamp above range to be out. Holder checks out OK. Replaced lamp using pre-id parts, now the lights come on, dim and off. Unit checks good"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near North Beach, MD 20714

Shawn D.

Job Details: 05/31/2022

checked over unit for leaks and i think i see a pi hole leak before the apoxy spot on fridge evaporator so replaced fridge evaporator then pulled unit and replaced compressor drier and condenser then vacumed unit down then filled to 4.5 oz and started cooling in the freezer. unit is good

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Mechanicsburg, PA 17050

Bernard M.

Job Details: 05/31/2022

"Cx complaint the bottom portion of oven doesn't stay on. Inspected in the upper oven and found the bottom pan above bake tube,not connected to liner. Removed pan and secured the 2 screws down in which the pan slides into. The pan now only slides to right to remove for cleaning purposes. Unit checks good"

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