We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
06/06/2022
Per previous tech I was able to access and replace the lidlock and bezel and strike. I then tested the unit and found that it is now functioning a s intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Shawn D.
Job Details:
06/06/2022
inspected unit and confirmed bad heater on unit. replaced heater then tested no leaks. unit is good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Beaverdam, VA 23015
Thomas B.
Job Details:
06/06/2022
Cx complaint unit is not working properly inspected unit unit tries to agitate or spin and does not do either can hear relay on board click over however no power to motor believe this is a motor control board issue ordering parts; ordrng 1 W11561182 (Console) and 1 W11556725 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Winchester, VA 22601
Justin S.
Job Details:
06/06/2022
the unit flickered the lights when plugged in. found the unit is heating but the fan is not activating. the unit needs the control and fan; ordrng 1 W10892389 (control) and 1 W11441128 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Shawn D.
Job Details:
06/06/2022
replaced gasket then had to clear all ice no ice was cleared before it was bad i then tunred unit back on and unit started cooling and fan works water is draining for evap drain. unit is good
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Hyattsville, MD 20783
Shawn D.
Job Details:
06/06/2022
"arrived checked over uni aand cx said it has a f3 code but last guy said f1e1 so i checked for errors and unit has f3e1 error code for pressure fault so took dryer down and checked pressure hose and found it has been rubbing on the tub in the back. went to van and grabbed pressure hose from v/s insatlled and tested on normal cycle and it made it passed the point where she said the f3e1 error code would pop up. part is way cheaper and cx needs a refind of 104.30. unit is good; ordrng 1 W11044559 (water level hose 19.97), used 1 W11044559 (water level hose) from stock"
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Eldersburg, MD 21784
Marc M.
Job Details:
06/06/2022
cx complaint unit not locking lid and not completing cycle. inspected unit and checked for errors present in diagnostic entry. found error f71. cx stated seeing a display of 'something with a 5' which in this case would have been the '5d' displayed during a suds error. suds excess will represent a failure within the pressure switch and cause a number of cycle completion and water level errors. ran auto test cycle to confirm no other points of failure. unit will need cleaning cycle performed. collected only for service call.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ
Near Union Bridge, MD 21791
Marc M.
Job Details:
06/06/2022
cx complaint unit not washing dishes. inspected unit and found that the unit does fill but is not pumping water during cycle. unit will need parts.; ordrng 1 W11225084 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Hyattsville, MD 20782
Shawn D.
Job Details:
06/06/2022
arrived and unit was unplugged but still kinda cool. cleared remaining ice on fridge evaporator then replaced fan and drain pan kit then tested fan runs. unit is good
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Washington, DC 20011
Roberto I.
Job Details:
06/06/2022
"CX complaint unit too warm, random power outage message on display.Temp check with thermocouple showed 31F in the Fc and 56F in the Rc. Found Rc evapotator and cover completely covered by thick frost. The fan is jammed by ice and is not running. The evaporator is not defrosting and also the pantry UI is not responding properly and the pantry light is not working. Quoted repair 500.84 with 155 labor for Rc harness with thermistor WPW10277799, Rc evap fan W10633627 and pantry cover with UI W11088190 replacement. Cx needs more time to make a decision. If we go back to this repair cx must to defrost the unit by unplugging it 36/48 hours before our arrival.; ordrng 1 WPW10277799 (harnes with thermistor) and 1 W10633627 (Rc evap fan) and 1 W11088190 (cover)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/06/2022
"Confirmed cx complaint seal not seated properly. Reseated seal, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Washington, DC 20015
Roberto I.
Job Details:
06/06/2022
"Cx complaint unit randomly doesn't spin properly and leave the clothes wet. Water left in the water dispenser.Ran test mode, found F0E2 (oversudsing) error. Ran a test cycle, the unit spinned and drained fine. Seems like the control reads an out of balance even with a load of only bathroom towels. Control board to be replace was already diagnosed by Via in the past but we never came back to replace it. Confirmed water left in the softner dispenser, unit needs new dispenser per sp : W11504923 Rev A. Ordering control board W11322901 and dispenser assy W11465533; ordrng 1 W11322901 (control board) and 1 W11465533 (dispenser assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bel Air, MD 21014
Brian R.
Job Details:
06/06/2022
cx complaint is rince aid is leaking out the back of the dispenser not water leaking from back of unit. she also said things seem more wet when done. unit does have plastic liner and went over that with cx. tested and ran unit and ran auto test to reset unit as heater was off. will order parts needed and office will schedule.; ordrng 1 W10861000 (Detergent Dispenser) and 1 W11305308 (Control)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Hyattsville, MD 20782
Shawn D.
Job Details:
06/06/2022
could not get email i could abrley understand cx. cx complaint unit not draining. inspected unit and confirmed unit not draining full of water. drain pump connection are tight and drain pump wont run. vacumed out water then grabbed pre id drain pump replaced and tested and now unit drains. unit is good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/06/2022
replaced board and unit powering socket properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Bethesda, MD 20817
Julian H.
Job Details:
06/06/2022
Cx complaint about top rack falling down found a lh side adjuster broken need part; ordrng 1 WPW10546503 (adjuster)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Chesterfield, VA 23838
Joseph D.
Job Details:
06/06/2022
"found ignitors improperly seated and crooked burner caps, reseated all and unit igniting properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, MD 20646
Robert A.
Job Details:
06/06/2022
"Cx complaint that the unit is still not making ice. I inspected the unit and confirmed the complaint. I fully took apart the IM box and found there to be ice around the IM motor behind the case. I removed the ice and tested the unit for the cx. I performed a harvest test (T&H) as well as jumped the water valve (L&V), both worked fine. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dover, DE 19901
Taylor F.
Job Details:
06/06/2022
Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Middletown, PA 17057
Drew B.
Job Details:
06/06/2022
when arrived found the wrong model was input causing incorrect caps and burners will need correct ones and had ordered so call when all in to return.; ordrng 2 WPW10515455 (biurner head)s and 1 WPW10515454 (burner head) and 1 WPW10515453 (burner head) and 2 WPW10515459 (igntr)s and 2 WPW10183368 (cap)s and 1 WPW10183369 (cap) and 1 WPW10183370 (cap-burner)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Laurel, MD 20708
Alexander D.
Job Details:
06/06/2022
cx complaint unit giving f0e4 error. inspected unit and verified complaint. f0e4 spin limited by water temp only error stored. tested valves and they all open. must be issue with thermistor built into valve. replaced valve and tested. have a reading when testing inlet thermistor in sensor feedback and reading changes as water fills in. ran calibration and autotest. unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Fairfax, VA 22030
Richard B.
Job Details:
06/06/2022
"CX complant,. Gaskets not sealing good. Inspected unit and found both door gaskets not seating good and pulling away from door frame. Tried reseating but gaskets dont stay seated, Installed new gaskets and heated to fluff, Advised CX to leave door closed for 1 hour to seat. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23456
Austin D.
Job Details:
06/06/2022
came out to repalce the controls and too install a light the cx had. i advsied him since he supplie the light that i can not warranty it. cx understood. finally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bel Air, MD 21015
Brian R.
Job Details:
06/06/2022
replaced heater and tested and checked unit. no leaks seen and unit checked. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM
Near Annapolis, MD 21403
Mitchell H.
Job Details:
06/06/2022
cx complaint units door does not shut on its own and possibly causing the unit to not cool as well. inspected unit and confiirmed complaint. adjusted feet up and door now swings shut by itself without help. this should eliminate the possiblity of it being left open like cx says it has been. job completed. all other components working as desinged. unit is under warranty due to m/s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Williamsburg, VA 23188
Lucas R.
Job Details:
06/06/2022
"cx complaint intermittent ice, checked unit temps at -2 and 36, jumpered t and h icmaker cycled, unable to duplicate at this time, leveled unit, cleaned condensor, and advised cx to monitor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Charlottesville, VA 22901
Eric F.
Job Details:
06/06/2022
unable to locate unit.; saved tckt
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Waynesboro, VA 22980
Eric F.
Job Details:
06/06/2022
"Confirmed cx complaint unit not heating. Found harness shorted, inline redline fused to ground line causing unit not to functiong. Ordering harness.; ordrng 1 W10640709 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Staunton, VA 24401
Eric F.
Job Details:
06/06/2022
"Went to do install, found additional damage to unit, one leveling foot missing. Ordering foot, will use other parts on return visit.; ordrng 1 W10862938 (feet-lvlng) and 1 WP3359452 (nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Williamsburg, VA 23188
Lucas R.
Job Details:
06/06/2022
"cx cxomplaint unit not cooling, checked unit low pressure at -13' upon arrival, appears schrader valve on coupler popped out of coupler and caused leak at comprssor, vacuumed and charged, sprayed all joints and lok rings with soap bubbles, unable to locate any other leaks, low pressure at 0 psi, frost pattern forming, amp draw 1 amp, advised cx to monitor, unit works as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stuarts Draft, VA 24477
Eric F.
Job Details:
06/06/2022
"Installed roller, tested unit, unit working as designed."
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Bethesda, MD 20814
Roberto I.
Job Details:
06/06/2022
"Replaced parts, new UI worked ok. Tested oven by starting an bake cycle. The unit worked as designed. Collected 125"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Fort Washington, MD 20744
Shane B.
Job Details:
06/06/2022
cx complaint is the unit not making ice. when i arrived circ pump was running but resiviour was empty. plate had frost on it. i found water supply valve was turned on. can not hear fill valve running. inspected and found it was not plugged in. once plugged in unit filled. i let it run to see if it developed any ice. unit began forming ice sheet. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Alexandria, VA 22308
Lloyd B.
Job Details:
06/06/2022
"Cx complained the unit leaked. With a clear door, could see the spray arm shooting downwards pushing the water out the corner of the door. Unit needs new spray arm; ordrng 1 W10837249 (spray arm)"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Columbia, MD 21044
Robert L.
Job Details:
06/06/2022
"cx complaint f2e2, f2e1, found unit heating properly, found vent snaked up behind unit, causing trap of steam which has now filled vent with water, spoke with installer who will correct vent, seems steam/moisture was getting in console causing errors , console fully responsive, if cx calls back after vent fixed for f2 pre-id W11419056........testedv all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Waldorf, MD 20601
Robert A.
Job Details:
06/06/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Fort Hunt, VA 22308
Lloyd B.
Job Details:
06/06/2022
"Cx complained the rc did not cool. Inspected the unit and found at the p8 pin 1 to 2, the resistance of the rc evap thermistor is 4.69 which is around 55 degrees, the current temp of the rc but there is slight frost around the rc evap. In step 90, the defrost heater turned on. Reset the filter and it reads 'good' but if upon return, filter status comes back on, we will replace the side ui. Unit needs new control kit; ordrng 1 W11533213 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Bethesda, MD 20817
Julian H.
Job Details:
06/06/2022
reverse swing on door working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Baltimore, MD 21218
Milton J.
Job Details:
06/06/2022
Cx complaint unit not making ice. Went over O.O.W. pricing with CX and service was denied. CX said unit was to old to possible have that much money into the ice maker at this time. No service was provided. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Oxford, PA 17350
Bernard M.
Job Details:
06/06/2022
"Cx complaint the freezer frosts up. Inspected unit and found the FC door gasket has a gap at the top creating frost inside on the shelves. The door opens and closes properly. no issues with door rails. Ordering freezer door, informed cx that door will be shipped to address and to inspect part for damage. Cx will contact office to recshedule when door arrives.; ordrng 1 W10909682 (nameplate) and 1 W10815701 (freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
06/06/2022
installed new heater and tested unit. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Julian H.
Job Details:
06/06/2022
CX states about rh side door opening when closing FC door CX is slamming it told her to be mindfull about closing doors gently adjusted heght for now need to replaced rh side door; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/06/2022
per notes replaced door panel due to moisture from vent cuasing rust to form
We serviced a
KITCHENAID COMBO
Model KOCE500ESS11
Near Bethesda, MD 20814
Julian H.
Job Details:
06/06/2022
7733809571CX complaint about unit not getting power inspected found no power to ui went to junction box and found power there getting power to j8 replaced control resume power same issue called Tl checked power again to j8 per his request not getting power now checked each wire to ground getting 124vac from bk to ground and 124vac from n to ground problem with polarity needs an electrician
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Chesapeake, VA 23321
Zachery R.
Job Details:
06/06/2022
"cx complaint no cool. checked temp, unit at 43 degrees. bunch of frost build up on evap cover, used steamer to remove frost build on evap, verified unit is forming a frost pattern. checked heater, heater is good, evap fan motor is good, thermistors are within range, come to find control not sending power to heater. therefore unit will need control to complete repair. ordering control and returning with evap thermistor; ordrng 1 W11496881 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
06/06/2022
"Replaced adjuster, noticied of a warped tine row pivot. Replaced part from v/s. Unit tested ok; ordrng 1 wpw10082853 (tine row pivot (RI van stock)), used 1 wpw10082853 (tine row pivot) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near ,
Tanner B.
Job Details:
06/06/2022
F3E0 Error. main oven temp sensor open or shorted . found the purple wire backed out of connector . reseated and tested unit .. no errors. unit is now heating as designed .. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Brandywine, MD 20613
Robert A.
Job Details:
06/06/2022
Cx complaint that the unit is leaking water during the cycle. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed the bushing have worn out only leaving the rubber washers. The unit needs a new heater element with correct bushings that don't disintegrate. I'm ordering the part for the return visit.; ordrng 1 W11537778 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Milford Mill, MD 21244
Keith H.
Job Details:
06/06/2022
cx complaitn is forst buildup in freezer inspected unit and found gap in door seal. i heated seal to make it flexible closed door and gasket is sealing properly unit is working
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/06/2022
"replaced parts needed for repairs use parts off of truck stock tested unit works as designed; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater), used 1 279827 (drive motor), and 1 279838 (Heating Element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Beaufort, NC 28516
Ronnie B.
Job Details:
06/06/2022
"cx coimplaint of leds out in unit. service pointer w11606409 SCODE S84638 calls for replacement of all 12 leds. removed and replaced all leds. After all leds replaced performed futher troubleshooting as ui not lighting up and no rc light working. found door swithc cam assy bent and missaligned. also door could be raised a little for better fitment. ordering parts needed for repair.; ordrng 1 WP2307857 (extension) and 1 W10741111 (bracket) and 1 2257644 (hinge,door top) and 2 WP8281164 (screw)s and 2 W11189635 (screw)s and 1 W11474472 and 1 WP2316804 (spacer) and 1 2316805 (hinge-door) and 1 WP2006346 (washer) and 1 W10188434 (gap-hinge) and 1 W11171640 (shim-hinge) and 1 WP489467 (washer) and 1 WP487576 (washer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Burke, VA 22015
Demonte S.
Job Details:
06/06/2022
Installed the Damper Control / Diffuser. Tested the unit in Service Test - 3 Damper / Fan Motor Test. Damper is Opening / Closing. No Noise. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Ashland, VA 23005
Thomas B.
Job Details:
06/06/2022
Cx complaint noise when unit is agitating loud grinding in one direction works normally in other direction tried to remove the center post screw on the rotor unable to remove spent 30 mins trying to get off and it started stripping ordering gearcase and associated parts to fix issues; ordrng 8 W11027980 (screw)s and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W11449841 (Gearcase)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Falls Church, VA 22046
Jason A.
Job Details:
06/06/2022
CX complaint DRYER not heating. Found drum spins but no heat. Measured at outlet 120VAC L1 to N but only 58VAC L2 to N. Inspected & measured heating components are all good. CX will call electrician > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Aldie, VA 20105
Ezra M.
Job Details:
06/06/2022
"installed water filter housing, tested dispenser, working properly"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Lancaster, PA 17603
Justin L.
Job Details:
06/06/2022
cx complaint unit had locked door. was able to access unit and found that the unit had power coming in but the control and fascia werent responding. will need control and console for repair once in office will need to call and set return with cx; ordrng 1 W10859004 (fascia) and 1 W11029844 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
06/06/2022
"installed float switch, ran full test cycle, no leaks evident."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Olney, MD 20832
Ricardo S.
Job Details:
06/06/2022
"Cx complains about a water leak, inspected unit, no water coming into the unit, supply valve cks ok, the board is not sending power to the valve.. 11.2vac connections cks ok. order control board first.; ordrng 1 w11341628 (cntrl elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HPY
Near Washington, DC 20007
Roberto I.
Job Details:
06/06/2022
Cx at the door asked to cancel service
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waldorf, MD 20602
Robert A.
Job Details:
06/06/2022
"Cx complaint that the unit is making a weird noise during the cycle. I inspected the unit and confirmed the complaint. I found the cx has a rubber mat underneath the unit to absorb shock and balance the load. The rotor is rubbing against the mat. I removed the mat, calibrated and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Powhatan, VA 23139
Joseph D.
Job Details:
06/06/2022
found harness connection to switch that activates upon paddle depression not seated. supplied photo. unit now working properly. dispensing ice properly. the ice paddle wasnt plugged in.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Arlington, VA 22205
Jason A.
Job Details:
06/06/2022
S22916 CX complaint DW top rack fell. CX tried to order a replacement rack but was sent the wrong parts. See SDpics. CX will try to find the old parts if any are usable. CX paid in full. Rails are covered under S22916 > JJ; ordrng 2 WPW10588164 (2Adj Housing 7.67)s and 2 WPW10250162 (9-cover 4.85)s and 2 WPW10250160 (3-clip 42.27)s and 2 WPW10546503 (4-adjuster 29.53)s and 2 WPW10195839 (5-dishrack adjuster 36.04)s and 2 WPW10195840 (6-positioner 33.01)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/06/2022
Cx complaint unit is not working properly inspected unit found the venting being used is the foil flex venting this unit requires the hard rigid showed cx on page 17 of owners manual where states this venting to be used and what not to use recommended replace venting unit is heating properly and has plenty of volume out the rear of the unit. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Randallstown, MD 21133
Keith H.
Job Details:
06/06/2022
cx complaitn is unit not completing cycle inpsected unit and ofund the cold side of inlet valve malfunctioning therefore wont rinse ordeirn nee valve; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Richmond, VA 23234
Chris B.
Job Details:
06/06/2022
cx compalint unit will not operate inspected unit found both interlock switch engaged when door is shut reposition interlocks so that they catch door unit now work but only for a few seconds inspected unit found open line threw diod and cap unit will need diod and capicitor cx stated theyw ill replace unit due to its already dented and will need 2nd man unit is over the range collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Baltimore, MD 21218
Milton J.
Job Details:
06/06/2022
"Cx complaint FC door not shutting properly. Installed new FC Door, Washer and Nameplate as previously ordered. Fluffed top left corner gasket. Unit functioning properly. Control not sent back though. Reordering Control. -MJrob; ordrng 1 W11353813 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB1976HRW
Near Timonium, MD 21093
Keith H.
Job Details:
06/06/2022
cx complaint is unit is noisy inspected unit found the condenser fan motor falling apart causing the blade to rub against bracket when operating orderin new fan motor cx paid in full; ordrng 1 W11387394 (cond fan motor) and 1 W10156818 (fan blade)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20016
Roberto I.
Job Details:
06/06/2022
Replaced parts and ran a calibration cycle. Ran a test cycle and then manual spin. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Eric W.
Job Details:
06/06/2022
cx complant of unit not dispencing ice inspected unit found the teeth on coupler to auger is stripped off needs new auger coupler; ordrng 1 WP2220458 (auger coupler)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Broadlands, VA 20148
Ezra M.
Job Details:
06/06/2022
"rc low cool, fc evap frozen over, verified unit reading thermistor, defrost works in manual activation. unit short cycling defrost. ordering evap harness and control, will keep thermistor on ticket for next visit.; ordrng 1 W11581973 (evap harness) and 1 W11558182 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near ,
Brian R.
Job Details:
06/06/2022
cx complaint is unit not runing and then a F2E2 code shows. code is for HMI Disconnected. cleared codes and recalibrated and ran through tests. cx said last company replaced the front UI and not control. control needed. cx said he will need to work out something with office to schedule so as soon as parts in office will schedule with cx.; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB1
Near Springfield, VA 22153
Lloyd B.
Job Details:
06/05/2022
called cx amd explained we can return tuesday via vm; schdld next appmnt for 6/7 TUE !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Lloyd B.
Job Details:
06/05/2022
Called and left vm to reschedule for tuesday; schdld next appmnt for 6/7 TUE !
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Lloyd B.
Job Details:
06/05/2022
Called cx and rescheduled for tues same time frame; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Falls Church, VA 22043
Lloyd B.
Job Details:
06/05/2022
Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near McLean, VA 22101
Lloyd B.
Job Details:
06/05/2022
Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/05/2022
Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22204
Lloyd B.
Job Details:
06/05/2022
Called cx and rescheduled for monday; schdld next appmnt for 6/6 MON !
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Alexandria, VA 22308
Lloyd B.
Job Details:
06/05/2022
Cx complained SOME things are freezing. The temp currently in the rc is 39 degrees and nothing is frozen. The unit is in a garage and is not an outdoor unit
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFM00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
06/05/2022
Cx complained of moisture. Inspected the unit and found a gap at the bottom of the rc door left side. Installed new gasket and applied heat to make a better seal but it only helped slightly. The door seemed warped. Unit needs new door; ordrng 1 LW10856269 (door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details:
06/05/2022
Cx complained that the rc did not cool. Installed new thermistor and user interface and set unit to factory settings. The foam insulation broke due to all the ice. Unit needs new foam insulation fan assy. Cx owes 110 for labor; ordrng 1 W11098695 (fan assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Norfolk, VA 23509
Jason T.
Job Details:
06/04/2022
"Cx complaint, very slow ice production, found icemaker stuck in harvest mode, also freezer door bowed at the bottom allowing warm air to migrate into the freezer liner, pics on SD. Ordering parts to complete the repair, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 12977880SQ (Freezer door SS) and 1 W10571967 (Freezer door gasket) and 1 W11556926 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model MLE2000AYW
Near Norfolk, VA 23507
Jason T.
Job Details:
06/04/2022
"Arrived on site, secure building, cx requested to cancel the service call."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Jason T.
Job Details:
06/04/2022
"Arrived on site, found gear case ordered was the correct one, incorrect part shipped in the box, pics on SD. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. Cx did not provide an email address.; ordrng 1 W11454738 (Gear case (MA-MR check part)) and 1 W11227944 (Capacitor) and 1 W11376227 (Lower Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Virginia Beach, VA 23464
Jason T.
Job Details:
06/04/2022
"Cx complaint, wash motor failure, installed sump-pump assembly, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Service call paid 05-24-22 charging for the labor only : 110.00 (paid in full credit card REF # 4398331665)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Jason T.
Job Details:
06/04/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages, found dc circuit shorted fan motor. Advised cx parts needed are on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11595219 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Virginia Beach, VA 23452
Jason T.
Job Details:
06/04/2022
"Cx complaint, lid not locking properly, found lid latch offset from the top frame. Ordering bezel to complete the repair, scheduling return visit for Friday 06-10-22, cx agreed.; ordrng 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Brookeville, MD 20833
Israel R.
Job Details:
06/04/2022
Installed new evap. I tested the fan and unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Silver Spring, MD 20906
Israel R.
Job Details:
06/04/2022
Installed new ice maker. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gaithersburg, MD 20877
Israel R.
Job Details:
06/04/2022
Installed new gearcase and hub. Unit is back to normal operations. ADviced the custoemr poper loading ball cloth to help balancing. The unit is good.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Gaithersburg, MD 20879
Israel R.
Job Details:
06/04/2022
Installed new belt unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Montgomery Village, MD 20886
Israel R.
Job Details:
06/04/2022
Got to the house and the customer only had the freezer door. I installed the door i had we are waiting for the refrigerator door. LAst tech di not horder nameplate. Ordering name plate. And call customer to let them know where the other door is.; ordrng 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Germantown, MD 20876
Israel R.
Job Details:
06/04/2022
"Installed new harness and drip pan. The pan was straight but i replace it anyways the harness thermistor was rusting. Replace harness, pan. The evaporator does not fit. The evap house is different shape to the evap cover. And this was an issue before becasue someone cut the old evap cover to make it. The evap cover is the right part number. The unit looks like it may have been seal system repaired. MAybe we repalce the evap and now is different. I dont know i can see the history. But LUKE did this and he no longer works with us so i dont what was done. We may have to replace the evap housing maybe becasue this unit had some many issue when this was in its prime so amny parts have changed and are still changing. Part numbers and parts are mixed up.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Rockville, MD 20850
Israel R.
Job Details:
06/04/2022
Customer complaint unit is not closing corectly. I tested the unit and the unit is noit closing correctly. I Found the screw that hols the slider is backing out. I reseated the screw and tested. The unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDL03ITSS2
Near Washington, DC 20002
Israel R.
Job Details:
06/04/2022
Installed new valve. Unit is back to normal operations
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Norfolk, VA 23505
Jason T.
Job Details:
06/04/2022
"Cx complaint, water filter not seating properly in the housing bracket, found the support bezel screws loose at the liner. Reset and tightened all screws for proper alignment, verified filter installed properly. Ran factory diagnostic test to verify icemaker fill-harvest, water from the dispenser...leveled the unit, working as designed. Cx does not use email."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Frederick, MD 21702
Drew B.
Job Details:
06/04/2022
cx complaint that unit is not draining and spinning the clothing effiecently.. i found no codes when arrived.. and when in tested i was able to recalibrate the unit and check drain pipe placement and water vlaves and both are in good specs and good psi. ran auto test afterwards and checked suspsion. ran a drain and spin with the unti having some towels.etc and found good spin.. edcuated cx on process and checks...
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near New Windsor, MD 21776
Sal R.
Job Details:
06/03/2022
CX is project managed for new build homes. He can not produce a POP with in the last 30 days of ownership for cosmetic damage. CX is reaching out to wholesaler and WP for assistance CX canceled call
We serviced a
WHIRLPOOL DRYER
Model WGD86HEBW1
Near Arlington, VA 22207
Emmanuel R.
Job Details:
06/03/2022
Cs dryer is making a loud noise. I found the idler pulley to have seized and alot of lint on the blower wheels throwing it off balance. Replaced the idler and cleaned the lint off the blower wheel. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Brian R.
Job Details:
06/03/2022
cx complaint is ice maker not working like it should and has a drip that keeps dripping. says at times when getting water out door ice comes out. said ice bin is always frozen together. tested and checked unit. temps in range but air through ice maker was 16 and could have issue with fan hitting high speed found ice 2-4 pieces together as well as high spots. iunit will need parts. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10865869 (UI Black) and 1 W10846539 (Fan Motor)