Service History 1118 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20024

David J.

Job Details: 06/03/2022

Cx complaint unit right side door gasket is ripped. Replaced door gasket and explained to Cx how to prevent that from happening. Unit is now as its intended to be.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Ocean City, MD 21842

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit making noise. tested, inspected, unable to verifiy complaint. cx mentioned that they were doing a very light load the first time, then a very unbalanced heavy load the second. instructed cx on proper use. unit working as designed. job is complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/03/2022

BRAND NEW BUILD NOT OCCUPIED YETCX complaint about a dent found skin on RC deneted ordering; ordrng 1 W10800811 (door-skin RC)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Berlin, MD 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not functioning at all. tested, inspected, verified complaint. replaced parts per prior diag, issue persisted. called WTL, spoke to rick (sr7733800477) traced power through the unit. had no power anywhere. got down to the filter board. no power coming in. checked power at the main fuse. had power but no power at filter board. traced harness, found bulk head plug not seated properly. fixed plug, have power at filter board, tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Washington, DC 20017

Samuel R.

Job Details: 06/03/2022

cx complaint unit has ice build up in the freezer has ice build up.inspected unit and could confirm cx complaint.found unit thermostat not to read properly and casusing unit to keep freezing.unit will also need a evap harness that comes with defrost thermostat.W11213872 8 tribles WPW10511937 0 tribles; ordrng 1 WPW10511937 (thermostat) and 1 W11213872 (evap harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Berlin, MD 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not making ice. attempted to replace door, unable to remove old UI without damage. spoke to parts specialist to order ui and schedule appointment for 6/6/22 at 9-12am.; ordrng 1 w11330486 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near North Potomac, MD 20878

Julian H.

Job Details: 06/03/2022

"CX complait about tub gasket came completely off inspected and found it ripped as well replaced gasket and use adhesive from VS to attached properly to tub tested on trest mode and working CX PIF; ordrng 1 W11177741 (gasket) and 1 W10841140 (adhesive), used 1 w11177741 (door gasket), and 1 w10841140 (adhesive) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Salisbury, MD 21804

Jonathon C.

Job Details: 06/03/2022

"cx complaint, long dry times. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Waterford, VA 20197

Ricky E.

Job Details: 06/03/2022

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Cambridge, MD 21613

Jonathon C.

Job Details: 06/03/2022

"cx complaint, lid wont lock. actuated lock many ties, lidlock operating fine. found error code for motor fault, further inspection showed that the unit has a bad actuator causing motor fault during cycle, canceling the cycle. spoke to parts specialist to resched for 6/9 and order parts.; ordrng 1 W10006355 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Winchester, VA 22603

Ezra M.

Job Details: 06/03/2022

"unit not cooling on arrival. installed new fc evap fan and harness, reset unit, verified unit getting full frost pattern on fc evap. will still need control.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/03/2022

installed a data logger in the RC and FC sections.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Marbury, MD 20658

Robert A.

Job Details: 06/03/2022

"Cx complaint that the unit is freezing food in the RC and the water is not dispensing. I inspected the unit to confirm the complaint. I found the overall temps are good (39/3), they are set to 39/5. I ran test 1, 2 and 3 and all passed. I tested the water and it dispensed fine. There is currently no food that is frozen in the unit. She showed some veggies that seem to be going bad, but they belong in the drawers for longer lifespan anyway. They also claim there to be an abnormal noise, I could not verify any noise out of the ordinary. I unplugged the unit and let it sit for 3 min, then plugged it back in. Everything is working fine. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/03/2022

Cx complaint is tha tthe unit is making a noise when washing. Upon arrival i found an F0E4 and an F7E4. I was able to switch the water lines. I then ran the dlms calibration and diag test. I also inspected the lower harness and found everything in pl;ace and secure. the unit is functioning as intedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Dover, PA 17315

Marc M.

Job Details: 06/03/2022

cx complaint ubnit not cooling properly. inspected unit folllowing previous sealed system repair and found low side pressures in 15 inhc vaccum and high side at only 75 psi. unit will need full sealed system repair by senior ss tech.; ordrng 1 W10836706 (evap) and 1 W11233073 (condenser) and 1 W10810959 (tube) and 1 W11092625 (compressor) and 1 W10843121 (filter dryer) and 1 2174739 (tube)

We serviced a

JENN-AIR MICROWAVE

Model JMW8530DAB

Near East York, PA 17402

Marc M.

Job Details: 06/03/2022

notes with DB

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Reston, VA 20194

Christian C.

Job Details: 06/03/2022

Installed IM. IM filled. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17401

Marc M.

Job Details: 06/03/2022

cx complaint unit not producing ice. inspected and found that the fill tube to the icemaker is frozen. was able to thaw fill tueb and test. unit now checks goodl

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Kearneysville, WV 25430

Danny R.

Job Details: 06/03/2022

unit still doesnt work called tech line and found ui is bad start doesnt work .; ordrng 1 W11561182 (conreol iu) and 1 W11569437 (console assy) and 1 W11481116 (enocder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/03/2022

"unit is not at this address. it is at 8501 Crossfell Ct, Chesterfield, VA 23832 found relay for heater getting stuck or staying on on control,. replaced and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Washington, DC 20024

David J.

Job Details: 06/03/2022

CS complaint unit not cooling. Inspected unit and found freezer is at -2� and fridge was at 41�. CX states it gets warm in the fridge. Replaced both user interface and control board. Evaporator fan is running so I did not replace that. Customer will give us a call if nothing changes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/03/2022

cx complaint the uhit is making a loud noise during operation. checked the unit and found a piece of tape had come off of the wire harness and got stuck in the condenser fan blade. removed the debri and tested operatin.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB06

Near Stephenson, VA 22656

Ezra M.

Job Details: 06/03/2022

"installed parts, checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Hertford, NC 27944

Austin D.

Job Details: 06/03/2022

came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ice maker and and the ice bin. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Winchester, VA 22602

Ezra M.

Job Details: 06/03/2022

"not drying properly. per entitlements, unit purchased by builder 12/14/21, cust cannot locate closing paperwork. found gasket on blower housing out of position, reducing proper airflow. reseated tested, air no longer leaking at blower housing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/03/2022

came out to fix sealed system. disassembled the unit as needed. replaced the comrpessor and evap and drier. put the unit back together. vacumm and filled with r134a. unit was holdiong at 2-5 on the low side. advised cx to monitor the unit for 24 hours before filling with prodcut. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/03/2022

cx complaint the unit is not washing without creating alot of noise. checked the unit and found oil leaking from the gearcase and also the suspension rods are very bouncy when i push down on the unit. ordering all parts needed to resolce the issue.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11130362 (suspension rods) and 1 W11161960 (agitator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Waldorf, MD 20603

Robert A.

Job Details: 06/03/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Poplar Branch, NC 27965

Austin D.

Job Details: 06/03/2022

7733796561 TJ came out to clear the restriction out of the system. attempted tp dp the cabonet and found reddish oil coming out of the steel line. unit has contaniments in the system. called techline to document and was told the unit is unrepairable. documented and let the cx know to contact whirlpool costumer service. cx agreed. left them with SR number.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/03/2022

"cx complaint aig dw is not working, please send a master tech and call wphool tech support , checked unit had 120 vac to unit , uninstalled door to check control had 120vac to main controland 4.9 vdc to ui and UI not responding , replaced with pre id and tested unit is now running as designed , documented unit with whirlpool"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS06

Near Clinton, MD 20735

Robert A.

Job Details: 06/03/2022

"Cx complaint that the unit is having trouble dispensing crushed ice and leaks from the fron left corner. I inspected the unit to confirm the complaint. I found the augor motor is stripped and the drive shaft is stuck in the augor motor. I will have to cut the drive shaft to remove the augor motor. The unit will need a new FC door to resolve the issue, because I don't have enough room to cut the drive shaft and it is not seperate with channel locks or vice grips. I called techline about how to locate and remove the augor motor. The water is leaking from the union connector elbow at the bottom of the FC door. I'm ordering a new connector for the return visit. I'm ordering all parts for the return visit.; ordrng 1 WP2323355 (drive shaft (IM)) and 1 2323357 (drive shaft grommet) and 1 WP2212365 (sleeve) and 1 WP2220458 (augor motor coupler) and 1 WP2198628 (drive shaft seal) and 1 WP2212370 (washer) and 1 LW10210164 (FC door) and 1 WPW10271543 (union connector)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS

Near Virginia Beach, VA 23454

Branden R.

Job Details: 06/03/2022

"cx under impression unit has extended warrenty , advised cx that i do not see anything stating unit has warrenty and service will be 120 not including parts or labor , cx refused service on this unit . cx could not find POP for unit advised cx they need to contact lowes for proper dispatch ."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/03/2022

drum not spinning due to factory glue holding front drum bearing/seal to drum. felt seal and clips failed due to drum trying to spin anyways.; ordrng 1 W11035878 (brng&seal) and 2 279220 (clip)s and 1 279441 (bearing ring)

We serviced a

WHIRLPOOL WASHER

Model mvwb766fw1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/03/2022

"cx stated they have extended warrenty , advised cx that it was not properly dispatched and explained they will neeed to contact warrenty company for proper dispatch ."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lexington Park, MD 20653

Shawn D.

Job Details: 06/03/2022

"cx complaint unit is not draining and door was locked but finally unlocked and got clothes out. inspected unit and f9e1 is on the display so checked drain line and is clear, checked pump and is burning hot and has 120 at the pump. vacumed out water grabed pre id part drain pump installed and tested in service cycle and went through great and drains good. cleared code unit is good"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Madison Heights, VA 24572

Kyle A.

Job Details: 06/03/2022

"Cx complaint of unit having shattered front glass. Did confirm will need to return woth front glass, hinges, and emblem.; ordrng 1 W10894130 (Glass) and 2 W11178521 (Badge)s and 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/03/2022

"Unit not draining water from basket , door locked and drain pump just hummimg . found the motor seized on drain pump. cleared 15 gallons of water from unit. replaced pump. recalibrated and tested unit. unit now working ."

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Olney, MD 20832

Alexander D.

Job Details: 06/03/2022

"replaced both controls, console, both blowers and both door gaskets. tested unit. both ovens preheated to 350 within 15min. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit found Cx has 210 not 240 vac which is fine however is causing oven to take longer to preheat especially when both ovens are running took 1 hr and 10 mins for both ovens to get to temperature ordering the control and will return with sensors as needed ; ordrng 1 W11594156 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Martinsburg, WV 25405

Danny R.

Job Details: 06/03/2022

unit has servrail erro codes and wont run the ui is flashing faded numbers as well the codes are for suding and drain amnd fill issues ill get control vavle and drain pump and pressure switch and ui bc its flashing wierd; ordrng 1 W11319991 (control panel) and 1 W11316246 (pressure switcxh) and 1 W11456953 (pressure hose) and 1 W11036928 (vavle) and 1 W11036930 (vavle double)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, MD 21044

Robert L.

Job Details: 06/03/2022

"pickup data loggers, senting to MA for diagnoses....this one is way off"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ2

Near York, PA 17402

Drew B.

Job Details: 06/03/2022

replaced main harness and also used fan from pre id po 596141.. bc still having issues and then repair completed after fan been installed as well used w11107275 from other pre id parts!!!!!!

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Washington, DC 20001

David J.

Job Details: 06/03/2022

Cx complaint unit not heating in microwave and oven fan is always running. Replaced parts as stated by previous tech. Tested unit and now working as intended. Did an average temp check and found the unit at 335. Adjusted temp and unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC1

Near Baltimore, MD 21239

Milton J.

Job Details: 06/03/2022

Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she had already priced new ones and wants to go that direction instead of all the additional fees possible. No service was provided. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20007

Ricardo S.

Job Details: 06/03/2022

"Cx complains that the unit not cooling and not making ice, inspected unit, found a defrost issue, the blade fan is full of frost, so i r an diangotic test mode the defrost heater is working, but the heater is bent, unit need the upgrade blade fan, heater, thermistor and harness, THE CLIENT WILL CALL THE OFFICE TO SEE IF WE CAN AVOID THE SERVICE FEE OR THE LABOR BECAUSE WE COME HERE 2 MONTHS AGO WITH SAME ISSUE; ordrng 1 WPW10436849 (heater) and 1 WP2163777 (blade-fan) and 1 WPW10487766 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, MD 21210

Milton J.

Job Details: 06/03/2022

Complaint RC not cooling but FC fine. Unit wedged in cavity and could not get out for diagnosis. CX has torn rotator cuff so could not help. Called into office an arranged for return with 2nd tech. -MJrob; schdld next appmnt for 6/8 WED !

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Goochland, VA 23063

Joseph D.

Job Details: 06/03/2022

2nd replacement panel is bent at 3 or 4 corners. package has no bubble wrap in it. is it possible to request extra packing and or fragile stickers? must reorder panel.; ordrng 1 W10919303 (panl-cntrl)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/03/2022

"vbarfield08@verizon.net found blockage in inlet line, removed and unit now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Grasonville, MD 21638

Alexander W.

Job Details: 06/03/2022

"CX stated unit not cooling properly tested inspected and verified cx complaint found RC evap frozen over tested RC thermistor and thermistor tests good checked defrost cycle and found unit is set to Adaptive, changed to 8 hr defrost and told cx to watch unit over the next few days, unit is operating as desgined job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Perry Hall, MD 21128

Neil H.

Job Details: 06/03/2022

CX COMPLAINT UNIT HAS LOW ICE PRODUCTION SO I REPLACED ICE MAKER BECAUSE FILL TUBE GOOD AND EVERYTHING ELSE BUT CX SAID ICE SLOW DROPPING

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/03/2022

CX COMPLAINT UNIT WAS GETTING STUCK ON WASH BEFORE RINSE FOUND COLD VALVE SCREEN BLOCKED SLOWING DOWN WATER FLOW CAUSING UNIT TO SHUT DOWN NOT FILLING IN RINSE TIME CLEARED BY REMOVING THE HOSE CLEARING SCREEN TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/03/2022

W11525530-SP7733801900-FILE NUMBERTALKED TO TECH LINE ABOUT RANDOM TRIPPIN OG BREAKER FROM UNIT BEING PLUGGED INTO GFCI OUTLET TOLD TO EMAIL COPY OF SP TO CX FOR ELECTRIAN AND TOLD TO NOT REPLACE ANY PARTS IT'S NOT THE UNIT THAT'S CAUSING GFCI AND UNIT NOT COMPATIBLE.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near La Plata, MD 20646

Shawn D.

Job Details: 06/03/2022

replaced ice maker then hit test button it cycled and filled with water. instructed cx give 72 hours for a full bin. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Whiteford, MD 21160

Neil H.

Job Details: 06/03/2022

REPLACED THE EVAP COVER THE FAN /THERMISTOR AND THE LEDS UNIT CHECKED GOOD

We serviced a

WHIRLPOOL WASHER

Model WFW9750WL01

Near Washington, DC 20007

David J.

Job Details: 06/03/2022

Cx complaint water is coming into machine with unit turned off. Check bellow gasket and there is no rips and pinches. Unit is stack so will need a 2nd tech. Quoted Cx for the repair and collected 120.00 for service call. They will let us know within 30 days. ; ordrng 1 Wpw10247306 (Inlet valve) and 1 Wpw10326459 (Control board)

We serviced a

WHIRLPOOL ICE MAKER

Model NA

Near Washington, DC 20004

David J.

Job Details: 06/03/2022

Unit does not have a model and serial number on it. Cannot service unit is very old.

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ0

Near Annandale, VA 22003

Jason A.

Job Details: 06/03/2022

CX complaint RANGE BAKE burner doesnt light. Replaced ACU & cleared erro codes & test bake & broil. Test in normal mode bake & broil & all cooktop burners light > JJ

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS4

Near Fairfax, VA 22030

Jason A.

Job Details: 06/03/2022

CX complaint MW not heating. No error codes. Called office to confirm magnetron covered for 1yr. Replaced mag & test MW heats > JJ

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near McLean, VA 22101

Roberto I.

Job Details: 06/03/2022

"Replaced part and ran a calibration cycle. Ran a test cycle, the unit worked as designed."

We serviced a

JENNAIR COOKTOP

Model JED3430GB01

Near Herndon, VA 20171

Richard B.

Job Details: 06/03/2022

"CX complant. Cooktop works , fan dosent. Inspected unit and found harness that goes to cooktop not secured , Removed cooktop and measured voltage at blower switch and getting 244 volts at switch harness. Advising CX to call electrican or installer and have them check L1. RB"

We serviced a

MAYTAG OVEN

Model CWG3100AAE29

Near Washington, DC 20011

Samuel R.

Job Details: 06/03/2022

cx complaint unit will need hit up.inspected unit and found ignitor to be bad.replaced ignitor and unit is now heating properly

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Vienna, VA 22182

Christian C.

Job Details: 06/03/2022

Cx complaint unit trips breaker and does not heat. Inspected unit no errors. Ran in both normal and timed dry for about 10 mins each. Unit heats normally and did not trip breaker. Installed control. Tested unit. Unit is heating and not tripping breaker.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Stevens, PA 17578

Justin L.

Job Details: 06/03/2022

cx complaint that the unit isnt heating. was able to accdss unit and verify m&s. Checked voltage incoming and found 120.4VAC. Ran unit with a cup of water and water never heated. Found that the magnatron failed contacted tradecare and got auth#M1317I0APL1 will need a 2nd tech to safely remove due to the installation of the unit contacted parts and spoke to SG and setting return for Thurs 6/9/22; saved tckt

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Martinsburg, WV 25401

Danny R.

Job Details: 06/03/2022

no one home called offcie and waited; saved tckt

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Arlington, VA 22206

Emmanuel R.

Job Details: 06/03/2022

"Cs the oven doesnt want to do work, the lights in the oven turns on. I found the user interface is getting volatge but powering on. Also the display has small black spots that look like burn marks, hot to the touch we have a short somewhere. Needs a User interface WPW10312205 and applaince manager WPW10119142 replaced as a pair."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Rockville, MD 20850

Julian H.

Job Details: 06/03/2022

replaced gasket molded to form

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW

Near Takoma Park, MD 20912

Israel R.

Job Details: 06/03/2022

"Customer complaint unit is not drainning. I tested the unit and found the unit has a clogged filter, pump, drain hose and diposal. I had to clean the hole dischage hoses unit the unit was drainig. Unit is back to normal operations."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Washington, DC 20016

Ricardo S.

Job Details: 06/03/2022

replaced parts. i ran test#4 triple valve worlking ok

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ

Near Enola, PA 17025

Fred G.

Job Details: 06/03/2022

i was able to access unit and replace the drip tray. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 06/03/2022

"Installed the Tub, Sump Motor & Drain Pump. Tested the unit. Unit ran for 2 mins then no power to the unit. Checked power at the Terminal Block. I'm getting 121.4 Volts. Called Whirlpool Techline Ref # 7733206400. Per Whirlpool Techline. Unit is under review at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS10

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/03/2022

i was able to access unit and replace the control board as per previous tech. tested unit and now the light turns on and off. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Annapolis, MD 21401

Mitchell H.

Job Details: 06/03/2022

got to appliance land and had door waiting. installed door and wheel parts. unnit is now good to go. job completed.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near McLean, VA 22101

Roberto I.

Job Details: 06/03/2022

CX complaint water leak from bottom.Ran a test before replacing the parts. The unit leaked from the diverter seal. Ordering sump/motor assy W11178672. Other parts to be installed on return. Return visit 6/14/22; ordrng 1 W11178672 (sump/motor assy)

We serviced a

WHIRLPOOL OVEN

Model KFGC506JIB01

Near Crownsville, MD 21032

Mitchell H.

Job Details: 06/03/2022

cx complaint unit s oven smells strong of gast. inspected unit and confirmed. oven was not converted to propane. do not have any orifices for the oven at this time and the conversion kit the oven came with did not as well. ordering both the cooktop conversion as some are still a little high and the oven coversion as well to fix bake/broil issue. oven is brand new to them and just got it a few weeks ago but all paperwork from ferguson state they ordered it a little under a year ago. took pics to document but oven is under warranty due to pop.; ordrng 1 w11238042 (lp conversion) and 1 WPW10591270 (lp conversion)

We serviced a

WHIRLPOOL HOOD

Model KVUB406GSS02

Near Washington, DC 20012

Israel R.

Job Details: 06/03/2022

SR// 7733804103. Customer complaint unit is not turning the light off and sometime sthey flicker. I tested the unit and found the unit is not turning off the light even when the UI sayd is off. I reset the board and is not working. They are getiing power all the time. I call techline and they told me that wiring diagram is on the owners manual. TL told to replace the board. Imordering the LED driver just in case. Ordering board and LED driver. Call custoemr when part is available special order part.; ordrng 1 W11282983 (cntrl-elec) and 1 W11157481 (transformr)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Chevy Chase, MD 20815

Israel R.

Job Details: 06/03/2022

Instleld new door and tested. Unit is back to normal operations.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Potomac, MD 20854

Julian H.

Job Details: 06/03/2022

replaced parts tested all components and tested fine MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near ,

Tanner B.

Job Details: 06/03/2022

Arr @ CX to replace Sump/ heater. In order to pull unit electric has to be disconnected . i pulled cover and found the l1 to unit is broken .. unit needs new main harness and return w/ sump and heater ..; ordrng 1 W11344507 (main harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/03/2022

no power at dishwasher removed power cover found arching spot on cover black line not connected turned off breaker reconnected still no power checked for power at leads no voltage even with breaker switch in on position informed customer to have a electrian look at line

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Leonardtown, MD 20650

Shawn D.

Job Details: 06/03/2022

cx complaint unit is not draining thinks something is suck in pump again. inspected unit got door unlocked got clothes out checked for errors and had f0e5 f0e2. cleared them then checked pump and found pads insdie snapped pic. cleared pump then tested and unit now drains great test 12 completed. collected for service call. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, VA 22554

Tanner B.

Job Details: 06/03/2022

"cx concern of the unit making very little ice slowly .. found both rc/fc fans working, ice box fan , door switches and thermistors .. found e5 error for IM .. 57 passed .. unit needs IM and UI ..; ordrng 1 W11603850 (ui)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Washington, DC 20002

David J.

Job Details: 06/03/2022

7733797886 Cx complaint unit broil keeps cutting off. Replaced broil element and harness. Tested unit and everything is working as intended. Explained to Cx how the unit works. They didnt know there is a safety feature that doesnt let the broil stay on if the door is open.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/03/2022

"Wrong mount was accidently ordered .. need to order correct lh mount and clup .. informed cx if unit still leaks after repair, a tub maybe required .; ordrng 1 W11553484 (lh mount third rack) and 1 w11545286 (clip)"

We serviced a

WHIRLPOOL RANGE

Model JDRP436HL01

Near Gaithersburg, MD 20882

Justin S.

Job Details: 06/03/2022

replaced the liner and hinges and tested. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Aldie, VA 20105

Daniel J.

Job Details: 06/03/2022

additional one year costco coverage found heating element bowed on left side f9 e4 for lower spray arm being blocked by bowed element replaced heater tested no errors occured no leaks

We serviced a

KITCHENAID FREEZER

Model KBBR306ESS01

Near Finksburg, MD 21048

Sal R.

Job Details: 06/03/2022

"I was able to access and replace the evap cover. I then fou nd that the the Evap drain line was clogged and filled with water. I fou d that the upper evap insulation was faulty causong small bites of styrofoam to be washed down the evap drain ltube. I attempted to clear the tube with a thin wire. I was aonly able to push the wire down 6 inches and when pulled out no styrofoam came with. I called WP Tech Line and explained my findings. I spoke to J.R., TL has deemed the unit to be nonrepairable due to not being able to access the RC evap drain tube to clear it. Please see SR # 7733802127"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 06/03/2022

"Installed parts, calibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS20XVMS8

Near Washington, DC 20002

David J.

Job Details: 06/03/2022

Cx complaint unit not making ice door gasket destroyed. Replaced parts stated by previous tech. Tested unit and everything is working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Virginia Beach, VA 23462

Jason T.

Job Details: 06/03/2022

"Installed both left-right fridge doors, used a heat gun to mold the gaskets to the casing. Found freezer led flickers on-off, verified all circuit wires tested ok, installed module from truck stock. Verified all unit functions for proper operation, working as designed.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2800XTVS1

Near Clinton, MD 20735

Robert A.

Job Details: 06/03/2022

Cx complaint that a piece of the unit has fell off on to the floor and he doesn't know where it goes. I inspected the unit and confirmed the complaint. The fallen piece was a rubber wire tie. It broke off and fell on the ground. I put it back in place and taped it into position. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Scottsville, VA 24590

Kyle A.

Job Details: 06/03/2022

Cx complaint of unit not operating. Did confirm unit is unresponsive. Found unit recieving power and so is control. But status light is out. Will need to order control and ui. Please put on me as a shop job due to lack of signal.; saved tckt

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Lebanon, PA 17042

Justin L.

Job Details: 06/03/2022

no answer at the door contacted office who reached out to cx and they are not home and will reschedule; saved tckt

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Washington, DC 20011

Samuel R.

Job Details: 06/03/2022

cx complaint unit has gas smell.inspected unit and got no gas readimgs with the gas detector.ran unit cooktop and oven.still go no gas leak.unit is working properly. sr7733767468

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/03/2022

"installed control and latch, unit working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 06/03/2022

"cx complaint unit is not washing dishes.inspected unit and found unit getting water.found all connections are good.found sump to be bad and get error f7e1.unit will need a new sump,also found unit to fall under service pointer.W11416362 special order W11537778 0 tribles; ordrng 1 W11416362 (sump motor) and 1 W11537778 (elemnt)"

We serviced a

WHIRLPOOL RANGE

Model WGG755S0BS00

Near Washington, DC 20011

Samuel R.

Job Details: 06/03/2022

cx cancelled unit is now working properly

Contact Us Today

Learn More About Us