We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Lloyd B.
Job Details:
06/09/2022
"Cx complained the unit fluctuating temps. Currently, the temps have gotten better in the past 2 days and currently sits at 38 degrees. Spoke with tech support and they suggest the control kit per the pointer. Ordering the correct control kit. SR7733842489; ordrng 1 W11533213 (control kit)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Gill G.
Job Details:
06/09/2022
no stored fault codes. when moving selector control is not clicking and when pressing start/pause button control cannot be heard clicking. replaced control. new control would not go into calibration. ran auto test and found unit is fully functional. started BULKY CYCLE and monitored. found standpipe has a small leak when unit is draining. informed cx of leak. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Bryantown, MD 20617
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not starting. I inspected the unit and confirmed the complaint. I found the unit powers on but does not start a drying cycle. I checked the thermal fuse and it is blown. I replaced the thermal fuse with one from VS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; ordrng 1 W10909685 (thermal fuse), used 1 W10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Chesterfield, VA 23838
Chris B.
Job Details:
06/09/2022
insatlled screw into unit for next tech to secure trim trim recieved was wrong part reordering trim piece; ordrng 1 WPW10351279 (trim)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Gill G.
Job Details:
06/09/2022
no stored fault codes. when moving selector control is not clicking and when pressing start/pause button control cannot be heard clicking. replaced control. new control would not go into calibration. ran auto test and found unit is fully functional. started BULKY CYCLE and monitored. found standpipe has a small leak when unit is draining. informed cx of leak. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Bryantown, MD 20617
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not starting. I inspected the unit and confirmed the complaint. I found the unit powers on but does not start a drying cycle. I checked the thermal fuse and it is blown. I replaced the thermal fuse with one from VS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; ordrng 1 W10909685 (thermal fuse), used 1 W10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Chesterfield, VA 23838
Chris B.
Job Details:
06/09/2022
insatlled screw into unit for next tech to secure trim trim recieved was wrong part reordering trim piece; ordrng 1 WPW10351279 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bowie, MD 20715
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not making ice, found e2 lost home position error, tried 57 harvest test but it wouldnt complete as it doesnt recognize home position. test 45 fill works, installed new ice amker and verifed harvest test 57 and reset power to clear error codes. unit tests good, job complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNTB0
Near Potomac, MD 20854
Roberto I.
Job Details:
06/09/2022
"Replaced part and turned unit on. The unit staerted a cycle, filled, drained, filled again, recirculeted the water and the compressor turned on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Richmond, VA 23224
John P.
Job Details:
06/09/2022
Installed door tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bowie, MD 20715
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not making ice, found e2 lost home position error, tried 57 harvest test but it wouldnt complete as it doesnt recognize home position. test 45 fill works, installed new ice amker and verifed harvest test 57 and reset power to clear error codes. unit tests good, job complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNTB0
Near Potomac, MD 20854
Roberto I.
Job Details:
06/09/2022
"Replaced part and turned unit on. The unit staerted a cycle, filled, drained, filled again, recirculeted the water and the compressor turned on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Richmond, VA 23224
John P.
Job Details:
06/09/2022
Installed door tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
06/09/2022
"Cx complaint door not staying down when opened.Tested door, confirmed complaint. Pulled unit out, found both hinge friction sleeves broken. RTeplaced parts using pre id. Unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, VA 23839
Zachery R.
Job Details:
06/09/2022
"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 longfill , f8e3 overflow, f9e1 long drain, f0e2 over suds, f1e1acu fault. called techline, spoke tj with 7733845501was advised to instruct cx about soap use and informed about water pressure. was also advised to replaced acu due to f1e1 fault, replaced acu, calibrated and tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hagerstown, MD 21740
Danny R.
Job Details:
06/09/2022
unit has issues with igniter not lit reinstalle dharness bc it was loose and now lites fine and the unti had vavles adjusted as well lits fine burnes set to low and high checksokm
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
06/09/2022
"Cx complaint door not staying down when opened.Tested door, confirmed complaint. Pulled unit out, found both hinge friction sleeves broken. RTeplaced parts using pre id. Unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, VA 23839
Zachery R.
Job Details:
06/09/2022
"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 longfill , f8e3 overflow, f9e1 long drain, f0e2 over suds, f1e1acu fault. called techline, spoke tj with 7733845501was advised to instruct cx about soap use and informed about water pressure. was also advised to replaced acu due to f1e1 fault, replaced acu, calibrated and tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hagerstown, MD 21740
Danny R.
Job Details:
06/09/2022
unit has issues with igniter not lit reinstalle dharness bc it was loose and now lites fine and the unti had vavles adjusted as well lits fine burnes set to low and high checksokm
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
cx complaint the unit leakiing from freezer door on the left corner but only when door open all the way. can confirmed.. probably a hairline crack in tubing. advised cx i dont know the correct fitting needed but have a couple in vanstock & will charge correct. cx paid in full by card.288.32 ordering water tubing.; ordrng 1 W10823511 (tubing)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Hampton, VA 23605
Jason T.
Job Details:
06/09/2022
"Cx complaint, no heat during any cycle, error code F3-E2 inlet thermistor shorted, tested all circuits, verified vac voltages. Ibs thermistor from truck stock, tested and verified all unit functions for proper operation...working as designed.; ordrng 1 WP8577274 (Thermistor), used 1 WP8577274 (Thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ00
Near Herndon, VA 20171
Richard B.
Job Details:
06/09/2022
"CX complant. Door features not working. Prior diagnosis found door was needed, Installed correct door and found wrong hose was used for water covnnection. Ordering fitting to correct water connection. Further work needed, Water left shut off. RB; ordrng 1 WP4373559 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
cx complaint the unit leakiing from freezer door on the left corner but only when door open all the way. can confirmed.. probably a hairline crack in tubing. advised cx i dont know the correct fitting needed but have a couple in vanstock & will charge correct. cx paid in full by card.288.32 ordering water tubing.; ordrng 1 W10823511 (tubing)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Hampton, VA 23605
Jason T.
Job Details:
06/09/2022
"Cx complaint, no heat during any cycle, error code F3-E2 inlet thermistor shorted, tested all circuits, verified vac voltages. Ibs thermistor from truck stock, tested and verified all unit functions for proper operation...working as designed.; ordrng 1 WP8577274 (Thermistor), used 1 WP8577274 (Thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ00
Near Herndon, VA 20171
Richard B.
Job Details:
06/09/2022
"CX complant. Door features not working. Prior diagnosis found door was needed, Installed correct door and found wrong hose was used for water covnnection. Ordering fitting to correct water connection. Further work needed, Water left shut off. RB; ordrng 1 WP4373559 (fitting)"
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near Bowie, MD 20720
Kevin P.
Job Details:
06/09/2022
"cx complaint unit powers on but does not respond to input at the start key, ordering new console and marking control to be used on return visit just in case; ordrng 1 W10620449 (panel-cntl)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Fairfax, VA 22032
Robert W.
Job Details:
06/09/2022
CX complaint is the LF burner not working properly. Inspected unit and found when unit is set to low on LF burner element isnt cycling on low is just on high doesnt cycle im getting good power to element Ordering LF switch and element; ordrng 1 W11563195 (LF element) and 1 W11129442 (LF switch)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21237
Milton J.
Job Details:
06/09/2022
Complaint unit leaking. Went over O.O.W. pricing with CX and service was denied. CX said they unplugged unit and leaking stopped. I explained the leaking could be from a number of things that could come back when unit is cooling. CX said they are trying to sell so wants to wait to be sure it is nessassary to put money into unit. No service was provided. -MJrob
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near Bowie, MD 20720
Kevin P.
Job Details:
06/09/2022
"cx complaint unit powers on but does not respond to input at the start key, ordering new console and marking control to be used on return visit just in case; ordrng 1 W10620449 (panel-cntl)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Fairfax, VA 22032
Robert W.
Job Details:
06/09/2022
CX complaint is the LF burner not working properly. Inspected unit and found when unit is set to low on LF burner element isnt cycling on low is just on high doesnt cycle im getting good power to element Ordering LF switch and element; ordrng 1 W11563195 (LF element) and 1 W11129442 (LF switch)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21237
Milton J.
Job Details:
06/09/2022
Complaint unit leaking. Went over O.O.W. pricing with CX and service was denied. CX said they unplugged unit and leaking stopped. I explained the leaking could be from a number of things that could come back when unit is cooling. CX said they are trying to sell so wants to wait to be sure it is nessassary to put money into unit. No service was provided. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Shane B.
Job Details:
06/09/2022
installed fan and tested it. fan is running and is quiet. tested all other fans/ moving parts and all are running quietly. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Burke, VA 22015
Robert W.
Job Details:
06/09/2022
"CX Complaint is the unit isnt working properly. inspected unit and found unit has error code FaE2 wax motor F8E4 F8E2 F7E1 F9E1 ohm out valve and wax motor they are in range but not by much, Unit is getting proper power unit is grounded drain is good pump is getting power i did find the drain pump blade not spinning properly will spin sometime but not everytime. With the issues that unit is having Ordering Valve, Wax motor, OWI and will use sump on return and control; ordrng 1 W11410464 (OWI) and 1 W11414073 (Wax motor) and 1 W11434044 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Westminster, MD 21158
Drew B.
Job Details:
06/09/2022
cx complaint that unit just keeps dripping into the basket and also the basket is tilited back and found bad suspension and when spinning the unit bonucing uneven and hots the cabinet and will need both valve and suspension rods. call when in and approved to return .; ordrng 1 W11165546 (valve) and 1 W11130356 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Shane B.
Job Details:
06/09/2022
installed fan and tested it. fan is running and is quiet. tested all other fans/ moving parts and all are running quietly. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Burke, VA 22015
Robert W.
Job Details:
06/09/2022
"CX Complaint is the unit isnt working properly. inspected unit and found unit has error code FaE2 wax motor F8E4 F8E2 F7E1 F9E1 ohm out valve and wax motor they are in range but not by much, Unit is getting proper power unit is grounded drain is good pump is getting power i did find the drain pump blade not spinning properly will spin sometime but not everytime. With the issues that unit is having Ordering Valve, Wax motor, OWI and will use sump on return and control; ordrng 1 W11410464 (OWI) and 1 W11414073 (Wax motor) and 1 W11434044 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Westminster, MD 21158
Drew B.
Job Details:
06/09/2022
cx complaint that unit just keeps dripping into the basket and also the basket is tilited back and found bad suspension and when spinning the unit bonucing uneven and hots the cabinet and will need both valve and suspension rods. call when in and approved to return .; ordrng 1 W11165546 (valve) and 1 W11130356 (suspension)
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS4
Near Washington, DC 20008
Shawn D.
Job Details:
06/09/2022
"cx complaint door falls when you open it. inspectd unit found door link on right side broken. grbbaed part from v/s installed new link ropes on both sides and tested now door opens how it should. collected payment unit is good; ordrng 1 8194001 (link SD V/S 28.88), used 1 8194001 (link) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Rockville, MD 20850
Julian H.
Job Details:
06/09/2022
CX complaint about unit not passing 180* on convection put unit on test mode no errors then started a conv cycle burner is lighting right away temperature went up all the way to 325* explained to Cx that ez convection will reduce 25* from temperature set is programmed to do it so documented call 7733793756
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not making ice, found an icecycle protruding 3' out of the front of the fill tube. ordering fill valve 100@ trbls and ice maker 9 @ trbls; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS4
Near Washington, DC 20008
Shawn D.
Job Details:
06/09/2022
"cx complaint door falls when you open it. inspectd unit found door link on right side broken. grbbaed part from v/s installed new link ropes on both sides and tested now door opens how it should. collected payment unit is good; ordrng 1 8194001 (link SD V/S 28.88), used 1 8194001 (link) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Rockville, MD 20850
Julian H.
Job Details:
06/09/2022
CX complaint about unit not passing 180* on convection put unit on test mode no errors then started a conv cycle burner is lighting right away temperature went up all the way to 325* explained to Cx that ez convection will reduce 25* from temperature set is programmed to do it so documented call 7733793756
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not making ice, found an icecycle protruding 3' out of the front of the fill tube. ordering fill valve 100@ trbls and ice maker 9 @ trbls; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Woodbridge, VA 22191
Demonte S.
Job Details:
06/09/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. From L to N with the Door Switch closed I'm getting 119.8 Volts. I then tried to just the Ice Maker. Ice Maker will not Harvest. Unit will need new Ice Maker. Cx paid in full by check. Check is in the Blue money bag. ; ordrng 1 W10889233 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Hurlock, MD 21643
Alexander W.
Job Details:
06/09/2022
CX stated unit not operating due to error code. tested inspected and verified cx complaint installed part per previous diag tested unit unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details:
06/09/2022
"I arrived at the home and was able to varrify a manufature warranty with a POP for 01/2/22. I am ordering 1 valve (W11546685), . Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 (W11546685), (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Woodbridge, VA 22191
Demonte S.
Job Details:
06/09/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. From L to N with the Door Switch closed I'm getting 119.8 Volts. I then tried to just the Ice Maker. Ice Maker will not Harvest. Unit will need new Ice Maker. Cx paid in full by check. Check is in the Blue money bag. ; ordrng 1 W10889233 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Hurlock, MD 21643
Alexander W.
Job Details:
06/09/2022
CX stated unit not operating due to error code. tested inspected and verified cx complaint installed part per previous diag tested unit unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details:
06/09/2022
"I arrived at the home and was able to varrify a manufature warranty with a POP for 01/2/22. I am ordering 1 valve (W11546685), . Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 (W11546685), (valve)"
We serviced a
WHIRLPOOL HOOD
Model WVW7336JS1
Near Fairfax, VA 22030
Demonte S.
Job Details:
06/09/2022
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Installed new L.e.d. Bulbs. Tested the unit. Unit L.e.d Lights are now illuminating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details:
06/09/2022
"cx complaint puddle of water on left side of unit and fc door hard to open and close, checked unit, come to find defective fill tube heater causing fill tube to direct water into bottom of fc and onto rails. replaced rails, tested rails are working smoothly now, ordering fill tube heater and icemaker to complete repair. turned fc icemaker off until repair is complete; ordrng 1 W11496599 (fill tube heater) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model RF378LXKQ
Near Ellicott City, MD 21042
Neil H.
Job Details:
06/09/2022
complaint the lf burner not coming on and burned out replaced the top and replaced unit checked good 420.59 collected
We serviced a
WHIRLPOOL HOOD
Model WVW7336JS1
Near Fairfax, VA 22030
Demonte S.
Job Details:
06/09/2022
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Installed new L.e.d. Bulbs. Tested the unit. Unit L.e.d Lights are now illuminating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details:
06/09/2022
"cx complaint puddle of water on left side of unit and fc door hard to open and close, checked unit, come to find defective fill tube heater causing fill tube to direct water into bottom of fc and onto rails. replaced rails, tested rails are working smoothly now, ordering fill tube heater and icemaker to complete repair. turned fc icemaker off until repair is complete; ordrng 1 W11496599 (fill tube heater) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model RF378LXKQ
Near Ellicott City, MD 21042
Neil H.
Job Details:
06/09/2022
complaint the lf burner not coming on and burned out replaced the top and replaced unit checked good 420.59 collected
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details:
06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details:
06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details:
06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details:
06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details:
06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details:
06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details:
06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Demonte S.
Job Details:
06/09/2022
Arrived at the cx house opened the Compressor Box. Found Compressor / Control Board Damaged. Compressor box isn't packed well. Please see Sd Pictures if any questions. Reordering the Compressor. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier) and 1 W11592010 (COMPRESSOR)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details:
06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Demonte S.
Job Details:
06/09/2022
Arrived at the cx house opened the Compressor Box. Found Compressor / Control Board Damaged. Compressor box isn't packed well. Please see Sd Pictures if any questions. Reordering the Compressor. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier) and 1 W11592010 (COMPRESSOR)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Alexandria, VA 22315
Lloyd B.
Job Details:
06/09/2022
"Cx complained of residue on the inside of the tub. Inspected the unit and by talking to the cx, there were black clothes and it left a black ring around the tub. Informed the cx she may want to use more water otherwise, it is working as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Chantilly, VA 20151
Demonte S.
Job Details:
06/09/2022
Cx decline service since we will not bill them for the Service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Potomac, MD 20878
Julian H.
Job Details:
06/09/2022
replaced parts and working
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Alexandria, VA 22315
Lloyd B.
Job Details:
06/09/2022
"Cx complained of residue on the inside of the tub. Inspected the unit and by talking to the cx, there were black clothes and it left a black ring around the tub. Informed the cx she may want to use more water otherwise, it is working as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Chantilly, VA 20151
Demonte S.
Job Details:
06/09/2022
Cx decline service since we will not bill them for the Service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Potomac, MD 20878
Julian H.
Job Details:
06/09/2022
replaced parts and working
We serviced a
WHIRLPOOL DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22192
Robert W.
Job Details:
06/09/2022
Replaced Valve and supplied water to unit and unit is working prioperly no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Jason T.
Job Details:
06/09/2022
"Cx complaint, loud noises when cycling, also will not spin at the end of the cycle, error code F2-E1 stuck key, verified during keypad functions test. During manual agitation test, excessive gear case noises when washing-high speed spin. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11393685 (Gear case) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 W10734521 (Slider) and 1 2count (2 count) and 1 W11130343 (UI-PANEL)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waynesboro, VA 22980
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not spinning. Found inline pressure hose unseated from control, Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22192
Robert W.
Job Details:
06/09/2022
Replaced Valve and supplied water to unit and unit is working prioperly no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Jason T.
Job Details:
06/09/2022
"Cx complaint, loud noises when cycling, also will not spin at the end of the cycle, error code F2-E1 stuck key, verified during keypad functions test. During manual agitation test, excessive gear case noises when washing-high speed spin. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11393685 (Gear case) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 W10734521 (Slider) and 1 2count (2 count) and 1 W11130343 (UI-PANEL)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waynesboro, VA 22980
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not spinning. Found inline pressure hose unseated from control, Reseated line, tested unit, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hudgins, VA 23076
Lucas R.
Job Details:
06/09/2022
"cx complaint unit making noise, checked unit found drum ring offset from drum, causing drum to bounce, reseated ring, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Millville, DE 19967
Frederick R.
Job Details:
06/09/2022
Replaced auger motor and impeller per prior diagnosis. Tested and auger motor still did not activate. Pulled IM assy back out and inspected harness. Found pink broken off at metal pin inside connector. This is the wire that goes to the auger.The wire in on the harness coming out of liner. Spoke to Bruce at WPTL (7733847494). Unit is being sent up for in warranty NR status. Informed CX of WP decision and gave her SR. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
06/09/2022
"not starting cycle, no water. use diag mode, manual activation, verified 120vac at cold valve, no sound or vibration from valve. ordering water valve; ordrng 1 W11168740 (valve)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hudgins, VA 23076
Lucas R.
Job Details:
06/09/2022
"cx complaint unit making noise, checked unit found drum ring offset from drum, causing drum to bounce, reseated ring, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Millville, DE 19967
Frederick R.
Job Details:
06/09/2022
Replaced auger motor and impeller per prior diagnosis. Tested and auger motor still did not activate. Pulled IM assy back out and inspected harness. Found pink broken off at metal pin inside connector. This is the wire that goes to the auger.The wire in on the harness coming out of liner. Spoke to Bruce at WPTL (7733847494). Unit is being sent up for in warranty NR status. Informed CX of WP decision and gave her SR. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
06/09/2022
"not starting cycle, no water. use diag mode, manual activation, verified 120vac at cold valve, no sound or vibration from valve. ordering water valve; ordrng 1 W11168740 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint unit not working. inspected unit and was not hooked up so hooked water line and dran hose up then plugged unit in and it will not stop draining and cant do anything. ordering control and pressure switch for return unit is stacked so i need a seond tech to help lift down dryer. ordering parts; ordrng 1 W11574592 (control) and 1 2techjob (2 tech) and 1 W11044866 (pressure switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Midlothian, VA 23113
John P.
Job Details:
06/09/2022
CX complaint unit not cooling checked unit found unit low on charge and found wire at bottom of freezer door black wire for icemaker separated. Quoted 500 labor15 shipping LW10728959 899.93WPW10643261 cbe evapWPW10143759 cbe drier
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fairfax, VA 22030
Jason A.
Job Details:
06/09/2022
CX complaint WASHER leaks front left of unit. Verified complaint. Leveled unit & perform DLMS & unbalance detection. Ran test wash. Start NORMAL cycle > JJ; ordrng 1 W11569112 (dispenser 21) and 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint unit not working. inspected unit and was not hooked up so hooked water line and dran hose up then plugged unit in and it will not stop draining and cant do anything. ordering control and pressure switch for return unit is stacked so i need a seond tech to help lift down dryer. ordering parts; ordrng 1 W11574592 (control) and 1 2techjob (2 tech) and 1 W11044866 (pressure switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Midlothian, VA 23113
John P.
Job Details:
06/09/2022
CX complaint unit not cooling checked unit found unit low on charge and found wire at bottom of freezer door black wire for icemaker separated. Quoted 500 labor15 shipping LW10728959 899.93WPW10643261 cbe evapWPW10143759 cbe drier
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fairfax, VA 22030
Jason A.
Job Details:
06/09/2022
CX complaint WASHER leaks front left of unit. Verified complaint. Leveled unit & perform DLMS & unbalance detection. Ran test wash. Start NORMAL cycle > JJ; ordrng 1 W11569112 (dispenser 21) and 1 W11220230 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Washington, DC 20011
Mitchell H.
Job Details:
06/09/2022
cx complaint unit not cooling well and ice maker not working. got to job and didnt have ice maker with me. last tech marked as will use on return but it didnt come back with me. went to install drip pan and found once i took evap cover off i found the harness going into cabinet had a broken wire. blue wire to thermister was broken. i pulled on some more wires to see if brittle and the yellow broke as well. called techline and documented with them. unit is unrepairable. job completed. informed cx to call whirlpool and get it taken care of. called office and got parts refunded as they were not needed.7733842560
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Midlothian, VA 23113
John P.
Job Details:
06/09/2022
Found handle not staying in place replaced tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23224
John P.
Job Details:
06/09/2022
Tech was assigned as a helper;