Service History 1109 - VIA Appliance

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4205DS1

Near Washington, DC 20001

Samuel R.

Job Details: 06/13/2022

cx cancelled at door gonna replace unit

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Baltimore, MD 21215

Justin S.

Job Details: 06/13/2022

"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/13/2022

"Replaced sump, ran test cycle and a normal cycle, sump activates after water is added and drains. Ubnit checks good"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089BEP01

Near Washington, DC 20001

Samuel R.

Job Details: 06/13/2022

x cancelled unit

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

cx complaint is unit wont start or run. found codes F3E2 Pressure System Fault F3E3 Water Temp Fault. per service pointer unit has a software issue for this issue. tried testing unit and lid would just lock then drain and sit. reset and cleared codes like pointer said and tried again to run unit. unit still not running. will order parts needed as well as motor just in case and we will send back whats not needed. as soon as parts are in office will schedule.; ordrng 1 W11556725 (Control) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11220230 (Water Valve)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Richmond, VA 23226

Joseph D.

Job Details: 06/13/2022

"unit with failed reservoir drain pump, must replace; ordrng 1 W11539855 (reservoir drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, MD 21210

Justin S.

Job Details: 06/13/2022

cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Lochearn, MD 21207

Keith H.

Job Details: 06/13/2022

cx complaint is freezer was frosted up in the back wall.cx unplugged it while waiting on appt and she thinks unit is working now and it is as of now but ordering new thermistor before it happens again 2 count defrost; ordrng 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rising Sun, MD 21911

Alexander W.

Job Details: 06/13/2022

"CX stated unit will not run on any cycle except drain and spin and it will soak tested inspected and verified cx complaint found F8E1 error code inspected valve found valve defective. Installed new valve from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 W11210459 (valve), used 1 W11210459 (valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Washington, DC 20036

Samuel R.

Job Details: 06/13/2022

cx complaint unit is not cooling in fridge section.inspected unt and found evap to be frozen.found heater not to come on.unit will need a new heater.hester can be changed without removing evap.cx will defrost unit to make repair quicker called into office to reschudle and order part; ordrng 1 W11394622 (evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/13/2022

"cx complaint of frost in the freezer called techline spoke Autine. took amp draw on heater of .9 amp,ohmed out heater at 125 ohms unit being put up for review as thre is nothing left to put in unit"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Silver Spring, MD 20901

Dustin F.

Job Details: 06/13/2022

"CX Complaint Burner ExplodedReplaced Burners with parts ordered. Tested, Range Works as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2022

CX complaint about unit not finishing cycles and leaing standing water select a cancel/drain cycle pump ran put unit on test mode and got errors F7E1 motor not running f9e1 long drain let auto test run gets water but water wont circulates getting power 120vac need sump asm; ordrng 1 W11416362 (sump/motor asm)

We serviced a

JENNAIR DISHWASHER

Model JDB9200CWX2

Near Great Falls, VA 22066

Richard B.

Job Details: 06/13/2022

"CDX complant. Dishracks roll out. Found dishwasher feet in lowest position . Elivated legs so machine is leaning back , And drawers dont roll out. . Job completed, Lots of mouse droppings underneath dishwasher. RB"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Harwood, MD 20776

Mitchell H.

Job Details: 06/13/2022

cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/13/2022

Cx complaitn is that the unit is still leaking. Upon arrival I found that the unit falls under the SP W11540964. I was able to access and replace the heating element. I found that the water inlet nut was not secured tightly. I was able to trighten the nut and then tested the unit and found that it is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Jessup, MD 20794

Eric W.

Job Details: 06/13/2022

cx complant of no water no ice found the water line in fridge was frozen thawed out line this home was the model home

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Great Falls, VA 22066

Richard B.

Job Details: 06/13/2022

"CX complant. Water under drawers . Prior diagnosis found drain tube was needed. Inspected unit and found drain pan is warped and holding water , Will need drin pan and not drain tube. CX owes 110 labor. Charged difference for drain tube return and dripp pan kit. 50.60 RB. .; ordrng 1 W11457241 (drain pan 72.27)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Keith H.

Job Details: 06/13/2022

theres a whole in the water tube that sits behind crisper drawers in rc section can be fixed with a fitting; ordrng 1 WP2300868 (fitting)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV5227JZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 06/13/2022

"cx complaint smoke detector goes off when running hood fan, previous unit didnt do this. inspected unit and verified complaint. after talking with cx found last microwave was not set up to exhaust out vent. found vent is just a hole in the wall that leads to laundry room, doesnt even go outside. advised cx i can either flip blower motor back to exhaust out top of unit or he can have a handyman correctly install a vent. cx wants me to flip blower back. flipped motor to exhaust out top of unit. tested unit. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near ,

Daniel J.

Job Details: 06/13/2022

installed heat probe double checked adnd steamed out drain

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHV03

Near Silver Spring, MD 20904

Dustin F.

Job Details: 06/13/2022

"CX Complaint Not Making IceFound Ice Maker Tube Frozen, used steamer to thaw it out.Ran Diagnostic, ice maker operated as intended. charged CX 120 for Service Call via Credit Card"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Jessup, MD 20794

Eric W.

Job Details: 06/13/2022

cx complant of dent in console found dent in ss console replaced ss console

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/13/2022

"CX complaint is no cool and power issues. Inspected/tested and verified complaint. Found RC at 49 and FC at 22. No sign of drain tube being clogged. Could not verify power issue because it did not happen in front of me. Ran test 4 and all fans and compressor run, 3 way valve also working. No frost pattern on RC. CX states lights go out and unit powers down. They reset the breaker and it comes back on. Also breaker not tripping. Ordering control, pantry harness(paid for by CX) and compressor, RC evap, V drier and coupler which are CBE. Charged CX 120 SC fee and non CBE parts as well as 15 for shipping. CX paid 409.39 by AMEX. Cannot reschedule at this time. 3 CT SS Job; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 W10832994 (compressor) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (dryer) and 1 W11506650 (coupler)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS1

Near Crofton, MD 21114

Alexander D.

Job Details: 06/13/2022

"cx complaint door not closing. inspected unit and verified complaint. found interlock arm stuck out and motor just clicks. ordering interlock asm, not instock. call cx to schedule return visit once we have eta on part. cx calling their contract and whirlpool to see if theyll exchange unit since theres no eta on part; ordrng 1 W11449274 (interlock asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Montclair, VA 22025

Demonte S.

Job Details: 06/13/2022

Installed the Left Door. Heated the Door Gasket with Heat Gun. Unit is working as Designed.

We serviced a

WHIRLPOOL OVEN

Model MGT8720DS00

Near Centreville, MD 21617

Alexander W.

Job Details: 06/13/2022

CX stated upper oven not working tested inspected and verified cx complaint found broil works in the upper oven but bake does not.ignitor comes on but nothing starts. found ignitor is defective gave CX qoute for ignitor replacement CX paid 305.70 by CC owes 110 upon return. resched for friday 6/17/22; ordrng 1 WPW10324738 (bake ignitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 06/13/2022

"i ran diagnostic test mode, f7e1 error tachometer missing or wrong signal. so i ran quick wash and unit stops in middle of the cycle and lights started to blink. replaced actuator.. unit tested and working ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near McLean, VA 22101

Jason A.

Job Details: 06/13/2022

CX complaint LEDs are dim or flickering. Replaced all 10 LEDs & test all are working & same brightness S84638 > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Somerset, VA 22972

Eric F.

Job Details: 06/13/2022

" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Virginia Beach, VA 23454

Jason T.

Job Details: 06/13/2022

"Cx complaint, no ice production, ran factory diagnostic test, icemaker error code E5 thermistor shorted. Installed icemaker from truck stock, verified icemaker fill-harvest, working as designed.; ordrng 1 W11579560 (Icemaker), used 1 W11579560 (Icemaker) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/13/2022

"Cs unit is making noise, noise must be coming after a few loads when unit is really hot, squealing and vibration. Roller wheels and belt tensioner bearings are making excessive noise. Ordering rollers and tensioner.; ordrng 4 WPW10314173 (roller wheels)s and 1 W10837240 (idler pulley)"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Prince Frederick, MD 20678

Shane B.

Job Details: 06/13/2022

"cx complaint is the unit leaving clothes soaking wet at the end of the cycle. found no saved error codes. unit completed spin cycle with no issues. powered unit on in normal operation and found some settings did not have the spin speed set to high, 1 was set to off. i advised cx to check settings frequently beause power outages can cause settings change. she said they have had some outages recently. i called techline to document. they advised not replacing any parts and informing cx to check settings each cycle in case it gets changed. 7733868652 unit is working as desiged."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/13/2022

"the client complains about a smell when the oven is on, inspected unit, the flame in the bake burner is good, door gasket cks fine, no gas leak, the smell is normal because the unit is new .. stove works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit isnt heating, Inspected unit and found error code F1E5 and F1E6 pulled unit and tested 4903 relay and found its getting power in but no power out CX states unit stoped heating first and now the 4903 relay is just clicking when unit is running. Ordering ACU and Mag; ordrng 1 W11346197 (Mag) and 1 W11325603 (MW ACU)"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Woodbridge, VA 22191

Lloyd B.

Job Details: 06/13/2022

"Cx complained the unit did not spin. Inspected the unit and found that there was a noise and only the agitator moved in spin mode. The shifter shifts and the splutch adjusts but, the gearcase does not change to spin. Unit needs new gearcase; ordrng 1 W11454372 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Stafford, VA 22554

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit isnt making ICE. Inspected unit and found ice level sensor is working properly, Ran diag on IM and found error E2 motor lost position ran harvest test and found the IM not harvesting IM is getting good power. Unit will need new IM and washer; ordrng 1 WP487802 (Washer for lf RC door) and 1 W11483245 (IM)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Triangle, VA 22172

Robert W.

Job Details: 06/13/2022

CX Complaint is the unit isnt washing properly. Inspected unit and found error code F7E6 pulled console and ohm out shifter and found shifter testing a little low which is keeping unit from shifting properly to finish cycle. Ordering shifter.; ordrng 1 W10913953 (Shifter)

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Arlington, VA 22213

Emmanuel R.

Job Details: 06/13/2022

"sr-7733868221 techline, Tried to replaced the motor but the new motor has a blue wire going in place of where the belt switch goes, tried calling techline for help but they couldnt do anything for me. part# matches and its almost identical besides that blue wire , the old motor doesnt have that wire. I was asked to put this into parts research, i took plenty of pics, i had to put the old motor back with the new blower wheel since the old wheel doesnt survive disassembly. Customer is very understanding but still wants to have the work done.; snapped 3 QuickPics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS00

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/13/2022

"ice mkaer not working at all, cks test#193 i/m relay .. ice modudle not receives power from main board, cks connectior j1 to j2 white wire to purple 120vac, faulty wires on the ice maker, order part CX WILL CALL THE OFFICE TO MAKE PAYMENT; ordrng 1 W10312698 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Manassas, VA 20110

Robert W.

Job Details: 06/13/2022

CX Complaint is the unit isnt dispensing water or ice. Inspected unit and found the LF door insulation is bowed in way to far a shim wont fix issue. Ordering Door and door gaskets.; ordrng 1 W11435353 (Lf RC door.) and 2 W10830274 (Door gasket)s

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/13/2022

CX complaint: evap freezing up. Tested and verified complaint. CX had defrosted and at this time temps are correct in FC and RC. In diagnostic mode heater did not activate. Evap fan working well. No gasket leaks. Ordering evap harness. Rescheduled for 6/20 any time; ordrng 1 W11565110 (evap harness)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Olney, MD 20832

Robert L.

Job Details: 06/13/2022

"installed new motor and capacitor, recalibrated and ran diagnostics test, tested all ops ok... slight squeak at start of spin, if cx calls for noise pre-id belt and cam"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Petersburg, VA 23805

John P.

Job Details: 06/13/2022

CX complaint unit not coming on checked unit and found door switch not seeing door closed causing unit to not come on replaced door switch tested working as designed

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Baltimore, MD 21216

Keith H.

Job Details: 06/13/2022

cx says she jus needed me to cut gas off to unit so i did. she says whpl is giving her a new unit. they couldve jus approved us ordering and replacing the bottom oven part becuase its stained with grease and food and thats causing the CO leak

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20003

Shawn D.

Job Details: 06/13/2022

inspected unit for bad heater and confirmed bad heater. replaced heater then tested no leaks. unit is good

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Madison, VA 22727

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Columbia, MD 21046

Eric W.

Job Details: 06/13/2022

special project s17304 installed new element

We serviced a

ROPER DRYER

Model RGD4640YQ0

Near Baltimore, MD 21207

Keith H.

Job Details: 06/13/2022

timer fixed the issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Washington, DC 20008

Roberto I.

Job Details: 06/13/2022

"CX complaint noise from the back.Unable to confirm any noise. Pulled unit out and removed back cover, found tube rubbibg against the cabinet. Slightly bent the tube to separate it from the cabinet. I did not see any other issue. Compressor and fans ok, damper ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Abingdon, MD 21009

Neil H.

Job Details: 06/13/2022

cx complaint started hearing noise from the unit and few days later the unit wasn't cooling and loss there food and water from melting new compressor needed put unit into test of compressor started and the noise was high pitch and buzzing then stops sealed system needed.; ordrng 1 W11370574 (COMPRESSOR) and 1 W11546692 ( Evaporator (also Order The Following Lokring Parts))

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2022

"installed new heater, verified no leaks, ran test cycle, no leaks, no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Olney, MD 20832

Robert L.

Job Details: 06/13/2022

"cx complaint filter falling down, found filter inserted properly found pressure tab that holds cover broken, ordering filter cover; ordrng 1 WP67006331 (cover-filt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/13/2022

"cust thought unit still in 1 year warrant, did not realize it had been more than a year, refused further service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/13/2022

i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2022

CX complaint about top Rc leds and Fc led not coming on found an issue with Fc light confirmed issue with Fc led with a jumper svc pointer W11460554D talks about it S191AQ to cover p&L left jumper for CX to be able to have all RC leds on need part; ordrng 1 W11601310 (Fc led module)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Branchville, VA 23828

Zachery R.

Job Details: 06/13/2022

"replaced heater, cx stated they had to do something in particular to install unit, advised cx if any issues contact VIA office."

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS5

Near Silver Spring, MD 20904

Dustin F.

Job Details: 06/13/2022

"Cx Complaint: Preheat intermitantly takes absurd time to heat the ovenhad 215 Ohms at orange to blue and 218 ohms at orange to black at the gas valvueReplaced Main Control Board and DSI board, problem still persists. Discovered the bottom of the Bake Ingiter cover is warped, possbily putting pressure on the burner for the oven and interrupting service. Ordering new defuser flame W10323077 and Burner oven Cover W10764654. Parts Not In Stock; ordrng 1 W10323077 (Defuser Flame) and 1 W10764654 (Burner Oven)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEM3

Near Cockeysville, MD 21030

Brian R.

Job Details: 06/13/2022

cx complaint is unit shuts down a bit he said and no ice or water out door and it beeps. unit is way O-O-W and cx knows. took temp readings of 3 in Freezer and 38 in FF. unit set to 38 and 0. able to get ice and water out door and all lights and fans check. he said the has shut down all together for a bit and nothing was on or running. advised cx we will need to repolace control as that runs everything. he said hes turned breaker off for about 5 min and nothing still would come on. cx paid in full as well as scheduled for 6/17/22; ordrng 1 WPW10310240 (Electronic Control 235.39)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near ,

Andrew W.

Job Details: 06/13/2022

Cx complaint is unit making rattling sound. inspected and verified complaint. removed back panel from unit and found dryer pressed against copper line feeding into the cabinet. gently separated lines so they were not touching. cx stated sound was still present. identified the compressor as the source of the noise. noise was normal and referred cx to use and care guide referencing normal sounds with coolant in lines expanding and compressor coming on and off. unit is working as designed. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

melted down evap to replace part. units been worked on multiple times as there broken pieces and evap cover mounts broke and screw were drilled into other spots to home cover back. reset temps and unit and advised cx to give u it the next 12 hours for temps to get into range and might take a bit longer. job complete.

We serviced a

KITCHENAID DISHWASHER

Model MDB9959SKZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 06/13/2022

Upon arrival i found the unit has a different model and serial than we had in system. This serial number is not included in the units that need element replaced. CX had taken his original unit back where he purchased it from and got this unit instead. Model and serial numbers are now correct. Unit is working properly. Job is complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cambridge, MD 21613

Jonathon C.

Job Details: 06/13/2022

"cx complaint, loud noise when washing. tested unit, verified complaint, found gearcase making loud grinding noise when agitating. ordering gearcase, motor, and splutch. returning with actuator just in case.; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near McLean, VA 22101

Emmanuel R.

Job Details: 06/13/2022

"Cs flap at the top of the freezer section is broken, confirmed complaint the air deflector on the top of the freezer is not sticking to the roof of the freezer, its hanging down and hitting the door when you close it. The sticky double sides tape is defective, air deflector is not functioning as designed. Ordering air deflector, Also leveled unit because customer was complaining about the doors not aligning correctly. I adjusted the feet and aligned the door to the best of my ability.; ordrng 1 W10710400 (deflector)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Urbana, MD 21704

Ricky E.

Job Details: 06/13/2022

door shipped damaged with a dent around the handle area... will reorder the door..; ordrng 1 w11561286 (fzr door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not washing. Unit reads 8.9 ohms on wash motor. Motor is only receiving 3vac. Will need to return with control and pre id pump ; ordrng 1 W11305308 (Control)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Lochearn, MD 21207

Keith H.

Job Details: 06/13/2022

We serviced a

AMANA MICROWAVE

Model AMV2307PFS05

Near Reston, VA 20191

Richard B.

Job Details: 06/13/2022

"CX complant. Bulb not working.after repair. Prior diagnosis found bulb was needed, Installed bulb and cycled power, Lights working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Washington, DC 20016

Roberto I.

Job Details: 06/13/2022

"CX complaint unit not starting.Found unit stuck on F9E1 error and lid locked.Resetted power and ran test mode. I was a ble to unlock the lid but the drain pump didn't work. Found broken wire near the drain pump. Repaired wire but the pump didn't start anyway. Pump resistance reading 20.2ohm but from J15 (wh to pk) reads open, the harnes is also broken somwhere else. Confirmed 113vac on J15 (wh to pk) during drain activation. Ordering lower harness W11112750. Pre id parts to be used on return just in case; ordrng 1 W11112750 (lower harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/13/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hopewell, VA 23860

John P.

Job Details: 06/13/2022

Switch separated from knob ordering knob switch and control also found control power cycling continuously and unable to get in test mode; ordrng 1 WPW10285517 (Switch) and 1 WPW10562155 (Knob) and 1 W11399433 (Control)

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Lanham, MD 20706

Alexander D.

Job Details: 06/13/2022

replaced bake element. tested unit. unit is now working properly. left unit pulled out per cx request so they can clean behind unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Ashton-Sandy Spring, MD 20861

Robert L.

Job Details: 06/13/2022

"knocked and cx answered said technican was out at 8:15 this morning from bray and scarf, she never called whirlpool but did have missed appointment from bray , seeems as if BRAY is calling whirlpool for cx and coming out to fix units ..... canceling call"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS1

Near Crofton, MD 21114

Alexander D.

Job Details: 06/13/2022

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mineral, VA 23117

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Burtonsville, MD 20866

Eric W.

Job Details: 06/13/2022

cx complant of water dripping into fridge inspected unit found cx had pan in fridge under vent with some water in it checked all gaskets they are good unitis in basment removed evap cover no extra ice on it units temp was set to low setting reset to normal cx said they only keep froits and vegs in fridge could not find any probles with unit cx also said this only happend in the last 3 weeks

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/13/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Prince Frederick, MD 20678

Shane B.

Job Details: 06/13/2022

We serviced a

JENN-AIR HOOD

Model JXW8536HS

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 06/13/2022

"Cx complained the leds would flicker. Inspected the unit and found now the lights though recieving power, no longer turn on. There is a vid of the flickering. Unit needs new led panel; ordrng 1 W11321564 (panel)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glenn Dale, MD 20769

Alexander D.

Job Details: 06/13/2022

"replaced manifold. tested unit. used soapy water to check connections under unit, no leaks found. used gas sniffer to check for leaks coming out of burners, none found. put gas sniffer at base of connections coming thru bottom of cabinet and its detecting a leak there, pic saved. advised cx to have gas plumber come back out to correct leak in supply line below shutoff and call back if theres any issues with unit. cx understands. unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chester, VA 23831

Chris B.

Job Details: 06/13/2022

replaced control applied epoxy thawed unit now working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS00

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI75X15HZ00

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/13/2022

"Cs icemaker not making ice, I found that the water valve is restricted not allowing sufficient water into the unit it humms really loud it it only trickles water in. ice bin therm. omed out ok, Recirc.pump ok , water is freezing thin sheet of ice. Ordering water water. customer owes for labor on return visit; ordrng 1 WPW10217918 (valve)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Virginia Beach, VA 23454

Jason T.

Job Details: 06/13/2022

"Cx complaint, slow ice production, verified inlet valve failure during factory diagnostic test. Ordering part to complete the repair, scheduling return visit for Monday 06-20-22, cx agreed. ; ordrng 1 W10897719 (Inlet Valve)"

We serviced a

WHIRLPOOL RANGE

Model KVWB400DSS4

Near Woodbridge, VA 22192

Lloyd B.

Job Details: 06/13/2022

"Cx complained the lights did not work. Inspected the unit and found they were off but, if the harness was moved, the lights came on. The connector was backing out of the harness. Pushed it back in and reconnected and the lights now work. Job complete If cx calls back, order 1 W11493395 led"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint units cooktop was not reinstalled perfectly on last visit. just adjusted the mounting scress and pushed cooktop back into its place and unit is now good to go and cx is happy.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Columbia, MD 21046

Eric W.

Job Details: 06/13/2022

special project s17304 installed new element

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Vienna, VA 22181

Christian C.

Job Details: 06/13/2022

"Cx complaint RC section frosting in the back. Inspected unit found both evaps frosted over. Defrosted both evaps. RC evap has signs of refrigerant leak mastic tape dissolved and copper tubing corroded. Ordering controls, ui, compressor, and RC evap. Needs SS tech 3-count.; ordrng 1 W10849460 (ui) and 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (RC evap) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/13/2022

"Cx complaint the unit doesn't completely drain all water. Entered into diag and found no error codes. Ran test cycle and found the drain pump comes on but has very slow drain and the it remains on during entire drain cycle. Accessed pump and removed all water, replaced pump using pre-id parts, ran test cycle and the unit completed cycle and removed all water. Unit checks good"

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS5

Near Silver Spring, MD 20904

Dustin F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Selbyville, DE 19975

Michael E.

Job Details: 06/13/2022

CX complaint: filter stuck and damper making bad sound. Tested and verified complaint. I was able to get filter out but the housing will not bring the new filter into position. Also damper is struggling and making a loud sound. Ordering damper and filter housing. Cannot reschedukle due to BO parts.; ordrng 1 WPW10394053 (housing) and 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Virginia Beach, VA 23455

Jason T.

Job Details: 06/13/2022

"Cx complaint, no ice production, tested all circuits, verified vac voltage, found icemaker stuck in harvest mode. Installed pre-i'd icemaker, verified fill-harvest, working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not washing. Unit reads 8.9 ohms on wash motor. Motor is only receiving 3vac. Will need to return with control and pre id pump ; ordrng 1 W11305308 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/13/2022

"unit with failed adjusters, must replace to enable proper use of top rack and leak issues.; ordrd 1 W10712395 (adjuster)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Dumfries, VA 22026

Robert W.

Job Details: 06/13/2022

CX Complaint is the unit is shaking and making loud noise leaking water from front . Ran diag and found no error codes ran unit in diag and found no noise and unit running properly. added clothes to unit and ran a quick wash to see wha unit is doing. checked suspension all looks good found the vibration coming from being on pedistal advise CX that being on second floor without a solid floor unit will have vibration also found the supply line to dispenser has come loose causing water to leak secured supply line and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFXS25RYMS1

Near Falls Church, VA 22043

Emmanuel R.

Job Details: 06/13/2022

"Cs Water in leaking from the bottom of unit, confirmed complaint. Found the floor of the freezer to have a large sheet of ice and drain is frozen over too. I noticed customer has a large amount of food in the freezer not allowing door to close properly. I defrosted freezer and cleared drain, advised customer that doors need to be able to close properly. Heater element does turn on unit is defreezing ok."

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Marriottsville, MD 21104

Marc M.

Job Details: 06/13/2022

cx complaint unit not proceeding thru cycle. inspected unit and found f3e1 error. found unit to drain an fill as normal however the pressure switch is failed and not demonstrating proper water level. unit will need parts.; ordrng 1 W11201286 (acu) and 1 WPW10448876 (switch-wl)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Ashton-Sandy Spring, MD 20861

Robert L.

Job Details: 06/13/2022

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