Service History 1107 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, MD 21703

Ricky E.

Job Details: 06/13/2022

"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/13/2022

"CX complaint is no cool and power issues. Inspected/tested and verified complaint. Found RC at 49 and FC at 22. No sign of drain tube being clogged. Could not verify power issue because it did not happen in front of me. Ran test 4 and all fans and compressor run, 3 way valve also working. No frost pattern on RC. CX states lights go out and unit powers down. They reset the breaker and it comes back on. Also breaker not tripping. Ordering control, pantry harness(paid for by CX) and compressor, RC evap, V drier and coupler which are CBE. Charged CX 120 SC fee and non CBE parts as well as 15 for shipping. CX paid 409.39 by AMEX. Cannot reschedule at this time. 3 CT SS Job; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 W10832994 (compressor) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (dryer) and 1 W11506650 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Randallstown, MD 21133

Keith H.

Job Details: 06/13/2022

replaced ui tested all functions unit is working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, MD 21209

Keith H.

Job Details: 06/13/2022

cx complaint is unit not washing inspected unit and found the wash motor jus humming when being activated ordeirn new pump assy; ordrng 1 W11416363 (pump assy)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Norfolk, VA 23513

Carl A.

Job Details: 06/13/2022

"cx complaint of unit not draining ,checkedu nit to find the following error codes F5E3 door lock issue,replaced door lock from truck stock tested and calibrated unit wormks as designed; ordrng 1 W11307244 (Lid Latch), used 1 W11307244 (Lid Latch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit door not closing properly and shelf not staying in place. Inspected unit and found the RC door not closing properly found the upper door hinge loose tighten and tested door is now closing properly, Also found shelf in door not secured in place properly reseatted and unit is now working properly."

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX0

Near Alexandria, VA 22314

David J.

Job Details: 06/13/2022

"Called office, was told to leave that they were calling customer. No need for me to have came here today. Spoke with Tori ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Virginia Beach, VA 23451

Jason T.

Job Details: 06/13/2022

"Arrived on site, upon inspection of the tub, found the mold slightly separated from the tub itself... could cause a leak from heat expansion. Advised cx tub on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11409866 (Tub Assembly)"

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near Edgewater, MD 21037

Kevin P.

Job Details: 06/13/2022

"cx complaint unit n ot drying found compressor not workin g voltage from control is good but compressor circuit reads open. pulled unit down to verify and found overload is open and compressor is way out of spec 51.6k two directions and 5.4 ohms the other, per andrew on techline the base is replaceable orderin base and seals and also needs thermal overload but it shares the same part number as the base so i assume it comes on the new compressor. return will need two techs and 2 counts to replace parts; ordrng 1 461970110101 (seal) and 1 W11095574 (base) and 1 461970110181 (seal)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX0

Near Alexandria, VA 22314

David J.

Job Details: 06/13/2022

"Called office, was told to leave that they were calling customer. No need for me to have came here today. Spoke with Tori ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Falls Church, VA 22046

Christian C.

Job Details: 06/13/2022

Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Woodlawn, MD 21244

Justin S.

Job Details: 06/13/2022

"cx says the unit started cooling yesterday. the compressor is pulling .8aac. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/13/2022

cx cancelled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/13/2022

came out to replace the UI. disassembled the unit as needed. replaced the ui and tested operation. unit is responding to all commands.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint unit not coming on. confirmed complaint. installed console and still nothing. installed control and unit came on and proceeded to work. job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23228

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found the inner door is warped causing water to tidal wave overflow lip and fall onto floor ordering parts. Took quickpic of floor; ordrng 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)

We serviced a

WHIRLPOOL OVEN

Model MGT8720DS00

Near Centreville, MD 21617

Alexander W.

Job Details: 06/13/2022

CX stated upper oven not working tested inspected and verified cx complaint found broil works in the upper oven but bake does not.ignitor comes on but nothing starts. found ignitor is defective gave CX qoute for ignitor replacement CX paid 305.70 by CC owes 110 upon return. resched for friday 6/17/22; ordrng 1 WPW10324738 (bake ignitor)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint unit not coming on. confirmed complaint. installed console and still nothing. installed control and unit came on and proceeded to work. job completed.

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Waldorf, MD 20603

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20723

Robert L.

Job Details: 06/13/2022

"upon arrival not sounded normal, heard cx video replaced fan motor and blade per previous, found liner damaged and not filled properly where fan bracker mounts opening large and holding bracket allowing housing to vibrate more than normal, called tech line (joel) 7733864470, they saw pic and recommended mastic squares to pad out bracket to muffle noise, would need 4 of part#4318168, but cx is addiment about replacing unit, so do not order any partsa unless cx calls back for noise complaint"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Chesapeake, VA 23323

Anthony D.

Job Details: 06/13/2022

cx complaint unit not cooling checked unit found temp at room tempurature about 71degrees also found compressor at .34amps indicating a leak in the system. ordering parts for repair sealed system tech needed for return visit; ordrng 1 wpw10143759 (drier) and 1 w11506635 (coupler) and 1 W10858281 (evap) and 1 W10507884 (compressor)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/13/2022

"Per previous diag I was able to access and replace the lower harness, motor, capacitor and shifter. I then tested the unit and found that it is now functioning as intended. Job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/13/2022

"Replaced sump, ran test cycle and a normal cycle, sump activates after water is added and drains. Ubnit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

cx complaint unit frequently off balance regardless of load size. cx also sates unit leaking during cycle. checked and found errors f7e7 f0e5 f0e9 f8e1 saved in diag. cleared fault codes and ran auto test. found inlet buzzing loudly and not passing water. agitation and spin screeches and grinds EXTREMELY loudly. unit has failed gearcase amongst other issues. found leak at interior section of drain hose. unit will need parts.; ordrng 1 W11449840 (gearcase) and 1 W11553446 (drain hose)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/13/2022

"cx complaint no cool, checked unit, temp at 33 degrees, fans are running. evap does not have a frost pattern, ohmed out evap thermistor, thermistor reading 1.3k ohms at 33 degrees, spoke with RX. was advised to replace thermistor, replaced thermistor, verified unit is starting to form frost pattern, advised cx to keep eye on temp before loading with product. ordering thermistor to replenish v/s. cx within 8 week grace period.; ordrng 1 WPW10383615 (thermistor)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/13/2022

"Per previous diag I was able to access and replace the lower harness, motor, capacitor and shifter. I then tested the unit and found that it is now functioning as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near ,

Mitchell H.

Job Details: 06/13/2022

cx complaint unit is not cooling. got to unit and all fans and compresosr on and running but room temp. unit has SS leak. quoted cx and she just paid service call. job completed. would need compressor evap and drier for return if she wants to go through with repair but she seems like shes going to buy a new one.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near McLean, VA 22101

Jason A.

Job Details: 06/13/2022

CX complaint LEDs are dim or flickering. Replaced all 10 LEDs & test all are working & same brightness S84638 > JJ

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Brunswick, MD 21716

Ricky E.

Job Details: 06/13/2022

"installed part and verified operation, unit cks ok..."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/13/2022

"Installed sump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Waverly, VA 23890

Zachery R.

Job Details: 06/13/2022

"cx complaint frost build at front of fc. checked unit, come to find warped door, not allowing gasket to seal to cabinet, called techline to document findings. spoke JR with replaced door and installed nameplate. door is now sealing to cabinet. 7733037114"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Brunswick, MD 21716

Ricky E.

Job Details: 06/13/2022

"installed part and verified operation, unit cks ok..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near King George, VA 22485

Tanner B.

Job Details: 06/13/2022

"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rosedale, MD 21237

Justin S.

Job Details: 06/13/2022

cx says the unit stopped cooling in the refrigerator then started warming up in the freezer. found the evaporator panel has frost covering it. the door seals are all sealing good. put the unit into diagnostics and found the sensors are all passing. activated the defrost heater and the unit isnt heating. tried a second time and the unit still does not heat. the evaporator fan activates. the unit needs parts; ordrng 1 W11558182 (control) and 1 W11559968 (fan) and 1 W11581973 (harness) and 1 WPW10384183 (thermostat) and 1 W11546610 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Virginia Beach, VA 23451

Jason T.

Job Details: 06/13/2022

"Arrived on site to install parts ordered, found evaporator fan was missing parts in the box, called tech line and spoke with Bruce to document findings REF # 7733870278. Researching parts issue, cx will be called in reference to the repair, cx agreed. Part numbers provided by tech line : 282336 sub pack 2259188 harness ; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Millersville, MD 21108

Alexander D.

Job Details: 06/13/2022

"cx complaint unit making sound of water splashing louder than usual intermittently while filling/washing. cx nephews here for appt, and theyre not too familiar with issue, one of them said they heard it and it sounds like water splashing not a squealing noise that the sumps on these make sometimes. ran diagnostics, no errors. ran test cycle no noises. one of nephews said it may be spray arm rubbing on plate that may be too big or cx loading bowls and cups wrong so they can hold water and possiblt flip over dumping water. advised i cant find anything wrong with unit at this time and to try to get noise on video for us if it keeps happening."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rising Sun, MD 21911

Alexander W.

Job Details: 06/13/2022

"CX stated unit will not run on any cycle except drain and spin and it will soak tested inspected and verified cx complaint found F8E1 error code inspected valve found valve defective. Installed new valve from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 W11210459 (valve), used 1 W11210459 (valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Halethorpe, MD 21227

Shane M.

Job Details: 06/13/2022

cx complaint the unit isnt washing dishes. found water entering unit then sitting still. put unit into test mode found 4-3 7-1. reactivate heater after installment of sump.; ordrng 1 WPW10482462 (sump)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit isnt heating, Inspected unit and found error code F1E5 and F1E6 pulled unit and tested 4903 relay and found its getting power in but no power out CX states unit stoped heating first and now the 4903 relay is just clicking when unit is running. Ordering ACU and Mag; ordrng 1 W11346197 (Mag) and 1 W11325603 (MW ACU)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Millersville, MD 21108

Alexander D.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML75011HV10

Near Camp Hill, PA 17011

Bernard M.

Job Details: 06/13/2022

"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Halethorpe, MD 21227

Shane M.

Job Details: 06/13/2022

installed ui with board. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23451

Jason T.

Job Details: 06/13/2022

"Cx complaint, no water from the dispenser, tested all circuits, verified vac voltage, found inlet valve solenoid shorted. Advised cx part is on order, scheduling return visit for Monday 06-20-2022 am appt requested.; ordrng 1 W11546685 (Inlet Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Glen Burnie, MD 21061

Eric W.

Job Details: 06/13/2022

cx he didnt call in for service the name is his brother and he lives in anouther state flordia

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/13/2022

"cx complaint of frost in the freezer called techline spoke Autine. took amp draw on heater of .9 amp,ohmed out heater at 125 ohms unit being put up for review as thre is nothing left to put in unit"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fairfax, VA 22033

Carl R.

Job Details: 06/13/2022

"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed dishwasher from underneath the counter and remove the lower rack and spray area. Removed 2 plastic fasteners and remove original heater element. Replace with new heater element and 2 plastic fasteners.. replaced spray arm lower rack. Tested unit, Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found small pieces of ice is making however not full trays found water valve is only putting small amount of water into tray and the ice maker is allowing proper time to fill ordering new dual water valve assy water dispenser is flowing properly plenty of volume; ordrng 1 W11482383 (Dual valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Glen Burnie, MD 21061

Eric W.

Job Details: 06/13/2022

cx he didnt call in for service the name is his brother and he lives in anouther state flordia

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Ellicott City, MD 21043

Shane M.

Job Details: 06/13/2022

cx complaint the icemaker stopped working over the weekend verified water pressure by dispensing water (good). put unit into test mode. found in test 56 E5. test 58 showed 11. temps were good in both RC/FZ solid icemaker in FZ. pulled pantry coils evap are frosty. gave cx a quote for repairs.WPW10764668; ordrng 1 WPW10764668 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Stafford, VA 22554

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit isnt making ICE. Inspected unit and found ice level sensor is working properly, Ran diag on IM and found error E2 motor lost position ran harvest test and found the IM not harvesting IM is getting good power. Unit will need new IM and washer; ordrng 1 WP487802 (Washer for lf RC door) and 1 W11483245 (IM)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/13/2022

"arrived at cx house to diagnose washer not draining. upon arrival cx said she has to take her daughter to school and asked if i could wait 20min for her to get back saying she didnt get a timeframe. advised timeframe was sent to email on file and may have to check spam folder, verified email is her husband. advised i can only wait 10min before i have to move on. gave cx ty card for her to reschedule and advised to get her email in system also. waited 10min and moved on, marking preid parts as will use on return; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model KFEG500EWH3

Near Strasburg, PA 17579

Justin L.

Job Details: 06/13/2022

cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538

We serviced a

KITCHENAID FREEZER

Model KRFF507HBS00

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/13/2022

"installed right roller assembly and leveled unit, ordering freezer door to address condensation issue on top of freezer door gasket. door is crowned outward not allowing the gasket to seal properly; ordrng 1 W11104482 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW03

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/13/2022

"Upon arrival i tested temps and RC was running too cold...Some places in the upper 20s. When i replaced IM, at first it did not cycle. I unplugged unit and tested and now IM does cycle. Ordering control. Rescheduled for 6/20 PM prefered.; ordrng 1 W11399844 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Jessup, MD 20794

Eric W.

Job Details: 06/13/2022

cx complant of no water no ice found the water line in fridge was frozen thawed out line this home was the model home

We serviced a

WHIRLPOOL RANGE

Model KFGD500ESS04

Near Alexandria, VA 22309

David J.

Job Details: 06/13/2022

Cx complaint glass shattered on unit. Replaced outer door that had glass on it. Re installed and tested unit. Now working as intended.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW07

Near Petersburg, VA 23805

John P.

Job Details: 06/13/2022

"Upon arrival found unit satisfied and not running checked temp and was @ 9 degrees. Had Frost from top to bottom of evap. Unit came on and ran then went into defrost for couple mins. Unit was drawing 1amp. Andrew 7733871073 , stated to replace control replaced control unit came on and started to cool again before changing control unit head full frost pattern and they're coming out of vent was 1�"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lebanon, PA 17042

Justin L.

Job Details: 06/13/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/13/2022

Cx complained the unit did not make ice. Installed new door and it now makes contact with the switch to activate the ice maker. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ER8GHKXMS00

Near Washington, DC 20017

Samuel R.

Job Details: 06/13/2022

cx complaint unit door fell off.inspected unti and found unit fridge door to be off.reinstalled door.found unit to be running whole time with door off causing unit to over work.drain pan overfilled and dripped on floor.unit will need bottm door hinge.a new control and evap motor WP2325482 0 tribles WP9791682 0 tribles WP3428970 tribles WPW10511937 0 tribles; ordrng 1 WP2325482 (hinge) and 1 WP9791682 (pin) and 1 WP3428970 (screw) and 1 WPW10511937 (thermostat)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lebanon, PA 17042

Justin L.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Keith H.

Job Details: 06/13/2022

theres a whole in the water tube that sits behind crisper drawers in rc section can be fixed with a fitting; ordrng 1 WP2300868 (fitting)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Springfield, VA 22151

Lloyd B.

Job Details: 06/13/2022

Cx complained the red dot was staying on. Spoke with tech support and he says that light is when its heating but it currently was not heating nor were there any codes in diagnostics and the unit is being used and working. The element has 13ohms and is not shorted to ground. Installed new console and the light went away. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/13/2022

CX complaint: evap freezing up. Tested and verified complaint. CX had defrosted and at this time temps are correct in FC and RC. In diagnostic mode heater did not activate. Evap fan working well. No gasket leaks. Ordering evap harness. Rescheduled for 6/20 any time; ordrng 1 W11565110 (evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/13/2022

cx complaint the unit is not cooling. checked unit and found the compressor to be not coming on. checked the unit and found no refrigerant in the system. tried to fill and check for leaks but the compressor would not come on. compressor had 120 vac to it and still not turning on. the thermal protector is tripped internally. unit will need a new compressor to resolve the issue. ; ordrng 1 W11370574 (compressor) and 1 nitrogen (nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Mount Joy, PA 17552

Justin L.

Job Details: 06/13/2022

cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/13/2022

"CX stated unit not heating at all tested inspected and verified cx complaint checked voltage to unit found unit getting proper voltage tested TCO kit found TCO kit defective replaced with one from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 279816 (TCO kit), used 1 279816 (TCO kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Washington, DC 20002

Samuel R.

Job Details: 06/13/2022

cx complaint unit is leaking/inspected unti and could confirm cx complaint.found unit drain to be clogged.as this been an on going issue in the past will replace draintube to prevent it happening gain W11512417 0 tribles 10 whirlpool; ordrng 1 W11512417 (drain tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2022

"Cx complains about a condensation on ff comparment, inspected unt, the drain tube is clogged, defrost problem, i ran diagnotic test mode and defrost is working, order cntrl; ordrng 1 w11446726 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/13/2022

Replaced valve and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

cx complaint is unit keeps dripping and when wash is done and she doesnt get it right out things are all wet. unit had a steady drip and drum had water in it when i got here. unit will need dispenser assemble with valve replaced. reschedled cx for 6/17/22 as plenty of parts in stock. cx needs early morning for appointments.; ordrng 1 W11396714 (Dispenser Assembly)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Jessup, MD 20794

Eric W.

Job Details: 06/13/2022

cx complant of dent in console found dent in ss console replaced ss console

We serviced a

JENNAIR OVEN

Model JMW2427IL03

Near McLean, VA 22102

Jason A.

Job Details: 06/13/2022

CX complaint MW+O F9E0 & will shut off. Cleared all error codes. Replaced console / MW Apl Mgr / Oven Apl Mgr / switches. Preheat oven to 350 & test MW heats. Waited until unit reached 350 & check for error codes. No Error Codes returned. Plugged meat probe into jack & tried to use meat probe bake but got an error > JJ; ordrng 1 W11252826 (jack-probe)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Petersburg, VA 23805

John P.

Job Details: 06/13/2022

CX complaint unit not coming on checked unit and found door switch not seeing door closed causing unit to not come on replaced door switch tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Waldorf, MD 20602

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Germantown, MD 20876

Ricardo S.

Job Details: 06/13/2022

Replaced parts.. unti tessted and rf burner working ok

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Goldsboro, MD 21636

Alexander W.

Job Details: 06/13/2022

CX stated unit making loud screaming noise while agitating tested inspected and verified cx complaint found gearcase defective and motor defective ordering motor gearcase splutch belt and actuator cannot resched at this time due to SO parts.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase)

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Norfolk, VA 23509

Carl A.

Job Details: 06/13/2022

replaced all aprts tested unit works as designed

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Washington, DC 20009

Shawn D.

Job Details: 06/13/2022

cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near Wellsville, PA 17365

Bernard M.

Job Details: 06/13/2022

"Replaced fuse per previous tech, ran unit on normal cycle and it heated and spun as designed. Unit checks good."

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Norfolk, VA 23509

Carl A.

Job Details: 06/13/2022

replaced all aprts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Montclair, VA 22025

Demonte S.

Job Details: 06/13/2022

Installed the Left Door. Heated the Door Gasket with Heat Gun. Unit is working as Designed.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/13/2022

cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not washing. Did confirm and found wash pump failure code. Did confirm motor reading improper resistance will need to return with pump.; ordrng 1 W11085683 (Sump)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Norfolk, VA 23513

Anthony D.

Job Details: 06/13/2022

"uninstalled unit replaced high side components, control and interlock switches reinstalled tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/13/2022

"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ellicott City, MD 21043

Shane M.

Job Details: 06/13/2022

installed new door. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Washington, DC 20008

Roberto I.

Job Details: 06/13/2022

"CX complaint noise from the back.Unable to confirm any noise. Pulled unit out and removed back cover, found tube rubbibg against the cabinet. Slightly bent the tube to separate it from the cabinet. I did not see any other issue. Compressor and fans ok, damper ok."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Norfolk, VA 23513

Anthony D.

Job Details: 06/13/2022

"uninstalled unit replaced high side components, control and interlock switches reinstalled tested unit working as designed"

We serviced a

KITCHENAID DBL WALL OVEN

Model KGRS505XBL03

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2022

"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/13/2022

Installed parts and unit now washes but theyre wash arms are clogged. Please mail wash arms to cx ; ordrng 1 WPW10491331 (Lower washarm) and 1 WPW10448645 (Wash arms)

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Norfolk, VA 23509

Anthony D.

Job Details: 06/13/2022

helped CA

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 06/13/2022

"i ran diagnostic test mode, f7e1 error tachometer missing or wrong signal. so i ran quick wash and unit stops in middle of the cycle and lights started to blink. replaced actuator.. unit tested and working ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake, VA 23323

Austin D.

Job Details: 06/13/2022

"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2022

"installed new heater, verified no leaks, ran test cycle, no leaks, no errors."

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Norfolk, VA 23509

Anthony D.

Job Details: 06/13/2022

helped CA

We serviced a

KITCHENAID DISHWASHER

Model KUDS011JWH0

Near Montclair, VA 22025

Demonte S.

Job Details: 06/13/2022

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)

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