Service History 11 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Chesterfield, VA 23832

Chris B.

Job Details: 05/08/2023

replaced ordered parts will need trim to complete repair WPW10231485; ordrng 1 WPW10231485 (trim)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, VA 23146

Thomas B.

Job Details: 05/08/2023

Cx complaint of strike and dispenser issues removed and replaced cx recorded a video of squealing / Grinding when unit is coming to a stop from spin ordering clutch and slider for this issue. ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Bernard M.

Job Details: 05/08/2023

Cx complaint the unit is getting off balance. Entered diag and found error codes F0E9 off balance pause and F0E5 off balance load. Inspected the legs and found the 2 front legs unlevel with floor. Re-adjusted legs and informed cx of the uneven floor the unit sits on. Ran test and when unit was in high speed spin the unit didn't shake or wobble. Contacted TL and documented and unit runs as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brandywine, MD 20613

Shane B.

Job Details: 05/08/2023

installed tub. tested unit for cx. unit is working as designed and did not leak.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21212

Shane M.

Job Details: 05/08/2023

cx complaint the unit handle fell off. can confirmed. installed handle & tighten screws. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 05/08/2023

"Unit had a leak at the evap, cut into system and it was empty. Replaced evap , held a -29vaccum.Filled with 4.27oz r-134a. Unit is now buidling frost pattern.Advised allow 24hrs for temps to drop. Unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near Middle River, MD 21220

Dustin F.

Job Details: 05/08/2023

"cx complaint: RC not cooling Inspected unit, confirmed complaint found 2 degrees fc and64 sdegrees rc. Went to back of unit, ohmed out RC thermistor at P81-1 and P8-2 and thermister read 1136miliohms.Unit needs new RC thermistor.; ordrng 1 W10316760 (RC Thermistor)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Columbia, PA 17512

Justin L.

Job Details: 05/08/2023

Cx complaint unit not draining. Arrived to find F9E1 error. Cleared water and removed pump to find that the blades broke off and bound up the pump causing issues. Cleared blades and replaced pump with pre-id. Tested unit and unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model PYE1000AYW

Near Denver, PA 17517

Cody H.

Job Details: 05/08/2023

"CX complains unit is not turning on. Found thermal fuse to be reading O.L. thermostat reads 0 ohms, and heating element reads 11 ohms, Found unit vent to have excessive build up which will have to be adress prior to setting up return visit. Unit will need thermal fuse for return.; ordrng 1 LA-1053 (thermal fuse kit)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Parkton, MD 21120

Brian R.

Job Details: 05/08/2023

cx complaint is unit runs and heats just the drum wont turn. units O-O-W and she knows. tested and checked unit to find belt broke. replaced belt and ran unit and unit now checks. job complete. no service and office took payment in full.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Richmond, VA 23225

Chris B.

Job Details: 05/08/2023

replaced motor and blower wheel tetsed unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Colonial Heights, VA 23834

John P.

Job Details: 05/08/2023

Checked unit found wire not seated on hot valve seated wire tested working as designed.

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Shawn D.

Job Details: 05/08/2023

tried to find unit with maintance and he brought me to 307 to find serial number is different and via ticket on unit sayung ui is being ordered. cx will call back when finds unit

We serviced a

WHIRLPOOL WASHER

Model WFW9600TW00

Near Vienna, VA 22180

Christian C.

Job Details: 05/08/2023

Installed water valve. Tested unit water is now strong. Ran through diag cycle. No issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Frederick, MD 21703

Justin S.

Job Details: 05/08/2023

replaced the right refrigerator door seal and used heat gun to seal to the cabinet. the unit is now good

We serviced a

KITCHENAID OVEN

Model KESA907PSS02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 05/08/2023

Cx complained they cannot turn the unit off. Inspected the unit and found all the buttons work except the off. Unit needs new switch membrane; ordrng 1 WP9756595ES (switch membrane)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23606

Justin W.

Job Details: 05/08/2023

cx complaint unit not drying. checked unit to find no airflow. removed ductwork to find water. at cx request let water drain onto basement floor. cx sweeped water to drain. tested unit has better airflow and is heating. advised cx to have vent inspected and cleaned. unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED7120HW3

Near Fairfax, VA 22032

Simon

Job Details: 05/08/2023

"CX complaints knocking burning RUBBER SMELL unit checks all rollrers ,belt and heating element works as desgined dryer vent was disconnected CX he calls contracters to connect it .SZ"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/08/2023

"upon arrival thermistor in range at 47k ohms, heated water, resistance 27k ohms, replaced control, leveled, calibrated, filled on bulky, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, MD 21703

Justin S.

Job Details: 05/08/2023

cx says the ice maker has stopped working and they think the refrigerator is starting to warm up. refrigerator temp is 50f and set to 37f. freezer temp is 12f and set to -2f. lots of frost on the evaporator cover for both the refrigerator and the freezer. the freezer door is very hard to open and close. ran test 38 and the unit is heating with the element. right pantry drawer is not closing completely and allowing air into the refrigerAator just like the freezer.; ordrng 1 WPW10625069 (bracket) and 1 WPW10625070 (bracket) and 1 W11397195 (slide) and 1 W11409809 (slide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/08/2023

"cx complaint unit not cooling, checked unit found leak at copper sleeve from yodel loop to condensor, repaired leak, pressurized 140 psi nitro, pressure held 20 min, vacuumed and charged, pressures at 0 L, 125 H, frost forming, called techline spoke with steve to document, unit working as designed. "

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chevy Chase, MD 20815

Shawn D.

Job Details: 05/08/2023

"cx complaint unit is no longer turning on again. inspected unit and conifmred unit is no longer turning on. removed door panel and checked dc voltage to ui and had none, grabbed pre id control and installed and tested and now unitt is turning on with no issues. ran service cycle and went through fine. unit is good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HW06

Near North Bethesda, MD 20852

Roberto I.

Job Details: 05/08/2023

"CX complaint during 15 minutes cooking, the motor made a louder noise and then stopped making noise, the unit stopped, but the display was always on. The complaint was unclear and the cx not very collaborative. Ran several short cooking cycle with water. The unit worked as designed, the sound was normal, the mag cooling fan ran all the time. I asked the cx to cook something for 15 minute, but she didn't want to. I was unable to replicate any issues, the unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Colonial Heights, VA 23834

John P.

Job Details: 05/08/2023

"CX complaint unit leaking checked unit found bellow not sealing replaced tested working as designed.; ordrng 1 W11314648 (Below JP/VS), used 1 W11314648 (Bellow JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW5100HC3

Near Vienna, VA 22180

Christian C.

Job Details: 05/08/2023

Cx complaint of frost in FC section. Inspected unit and found frost at the top of FC section. FC door not sealing properly at top left of door. Tried to heat up gasket but still not complete seal. Explained to cx parts needed to repair but cx did not want to have unit repaired. Cx had unit replaced already before. Advised to contact customer service.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Shenandoah, VA 22849

Danny R.

Job Details: 05/08/2023

door gasket is wharped and leaking intermition will need door gasket; ordrng 1 W11664713 (door gasket)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20016

Shawn D.

Job Details: 05/08/2023

cx complaint unit is making a noise maybe 1 or 2 times a day for about 15 seconds. inspected unit and is running and no noise freezer is at 0 degrees. unit turned off and started going through defrost. called techline spoek to chris documented issue and said i have to hopefully get the unit to make the noise or have cx record noise . dumpred ice and ice maker started moving and makes a the whinning noise cx was talking about. ordering ice maker for return; ordrng 1 W11646196 (icemaker) and 1 look (look)

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/08/2023

Cx complained the units microwave did not come on. Inspected the unit and found that all of the door switches have less then 1 ohm and the fuse as well. The thermostats have less then 1 ohm as well. Reassembled the unit and tested and it now powers on and heats. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Faber, VA 22938

Eric F.

Job Details: 05/08/2023

Confirmed cx complaint fridge gasket tearing. Ordering gasket. Cx paid in full.; ordrng 1 W10830162 (gasket-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Guilford, PA 17202

Andrew S.

Job Details: 05/08/2023

Cx complaint is that the unit is not cooling properly in the RC section. Upon arrival I found that the rc is at 45 degrees. I then found that the FC is at 5 degrees. I verified that the unit has air flow from the FC. I removed the evap cover and found that the unit has a good frost pattern. I also inspected the return dusts and the inlet port and found that there are no obstructions or defects. I also found that the thermostat probe has a kink in it that i was unable to get out. I am ordering the thermostat. I was able to set the return visit for Wednesday 5/10.; ordrng 1 WPW10511937 (Thermostat)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Faber, VA 22938

Eric F.

Job Details: 05/08/2023

"Confirmed cx complaint unit not agitating. Found agitator mounting screw backed out. Remounted screw, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Arlington, VA 22206

Lloyd B.

Job Details: 05/08/2023

"Cx complained of an error. Inspected the unit and found the error was FAE4 for diverter cannot find home position. The diverter motor was connected with no corrosion. Installed new sump assy and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/08/2023

"cx complaint unit leaking , found spigot leaking drops of water . enough to almost fill a cup over night . checked separator and found unit will need a new Spigot Assembly . ordering full separator for repair sense spigot will come with separator assembly . will use valve on return just in case .; ordrng 1 WPW10353552 (Dispenser Separator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Harrisburg, PA 17112

Cody H.

Job Details: 05/08/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit seems to be working as designed at this time. No further work needed.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Parkville, MD 21234

Shane M.

Job Details: 05/08/2023

cx complaint error code F2E2 confrmed. replaced console. calibrated unit. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Toano, VA 23168

Orbie

Job Details: 05/08/2023

"cx complaint unit not heating. verified cx complaint. 240vac at outlet, 122 on each leg to ground. found thermal event at terminal at rear of unit. unit needs terminal block and wire set to complete repair. all parts in stock.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Silver Spring, MD 20902

Leon

Job Details: 05/08/2023

cx complaint was gasket was ripped on the left side told cx what to do to avoided it happening again cx said that he would talk it over with wife and call back with in 30 days if he wanted the new gaskets for rc; ordrng 1 W10830189 (white gasket)

We serviced a

WHIRLPOOL COMBO

Model WFC8090GX0

Near Fairfax, VA 22032

Simon

Job Details: 05/08/2023

CX complaints high water level .pressure switch tested out of 5 vdc +_ pressure switch replaced .unit tested diagnostic mode drain pump no drian .orederd drian pump.SZ; ordrng 1 W11266444 (drian pump)

We serviced a

WHIRLPOOL DISHWASHER

Model GU1500XTLB3

Near Aldie, VA 20105

Daniel J.

Job Details: 05/08/2023

dishwasher ;leaking frpom undernath and water in tub checked ;va;lve water ;leaking frpom va;lve and connections removed replaced valve and added threadlock tape to connector tested no leaks and no water in tub

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS

Near Fairfax, VA 22033

Richard B.

Job Details: 05/08/2023

"CX complant. Not cold. Inspectexd unit and found freezer evap iced on cover and also found evap iced over. Cleared ice and found evap harness heater wire disconnected, Replaced heater and harness and cycled power , Working as designed. Unit cooling now. Job completed, RB"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Silver Spring, MD 20904

Leon

Job Details: 05/08/2023

cx complaint was unit display didnt cut on replaced both controls tested unit everything worked great after it

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Winchester, VA 22601

Ezra M.

Job Details: 05/08/2023

"agitator siezed in place, will need new agitator.; ordrng 1 W11550891 (agitator)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Washington, DC 20017

Samuel R.

Job Details: 05/08/2023

cx complaint unit is not starting cycle.inspected unit and got error code f8e1.checked unit and found no hot water coming.took panel off and found connection came loose.made proper connection and unit is now working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/08/2023

cx complaint Fc IM is leaking into ice bin. inspected unit and found funnel for iM was full of ice. was able to clear ice and tested IM. IM harvest and found home postion and called for water. unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/08/2023

cx was cooking pototoe rigjht after fish they had put pototoe in and had the unit unit smoke and smell and didnt heat they unpkugged and called for service.. when arrived checked operations could clearly. hear buzzing mag and no heat.. smel from mag failure .. parts were not with me today.. please have the pre id parts here listed and schd for 10th.; schdld next appmnt for 5/10 WED !

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ02

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/08/2023

came out to check unit again and took temp readings first of 2 in freezer and 32 in fridge. evap clear. ran tests and had issues with UI responding at times and he said at times it does not make sound. will order parts needed and office will schedule.; ordrng 1 W11387386 (UI Black) and 1 W10843055 (Main Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near York, PA 17404

Sal R.

Job Details: 05/08/2023

CX complain t was that the unit was leaking out of the FC door . I foun d that the evap drain tube was clogged and water was not draining. I was able to steam out the drain line and foun d a clooh in the clear drain tube under the unit. Unit now test good. I collected $120.00 cash for sevice charges.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HW10

Near Richmond, VA 23227

Joseph D.

Job Details: 05/08/2023

Unitt with failed door motor. It does not stop actuating . Must replace door motor.; ordrng 1 W11545873 (Door motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Whaleyville, MD 21872

Michael E.

Job Details: 05/08/2023

"Replaced control, evap harness and defrost heater as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Hampden Township, PA 17050

Fred G.

Job Details: 05/08/2023

"cx complaint unit is making a noise while running. inspected unit and found comprssor is making a loud ringing noise. I found temps were good. unit needs compressor, filter/dryer, 2 call count. called office and scheduled cx for 5/11/23; ordrng 1 W11580057 (compressor) and 1 W11109499 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 05/08/2023

REPLACED THE GEARCTUATOR CASE CLUTCH MOTOR CAP RECALB WASHER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Midlothian, VA 23114

Chris B.

Job Details: 05/08/2023

"cx comp unit light stays on insp uni9t conf cx comp foun d relay stuck on control replaced control and bulb tested unit wroking as desighned; ordrng 1 w11552018 (control), used 1 w11552018 (control) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23455

Branden R.

Job Details: 05/08/2023

cx complaint unit making alot of noise and shaking while spinning any size load . checked unit and found in test 12 unit shakes without a load in it . called techline and ran threw some test . found basket warped not allowing unit to spin proerly balenced . ordering tub per techline .Chris; ordrng 1 W11460604 (tub) and 1 LOOKLOOK (LOOK LOOK)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Bruington, VA 23023

Orbie

Job Details: 05/08/2023

"cx complaint unit not draining again after repair. checked unit found F3E1, F9E1, F1E2, F5E2. found faulty pressure switch and drain pump seemed louder than normal. quoted cx ($248.51) for repair. CX PIF. advised we'll call her when parts are in stock.; ordrng 1 WPW10448876 (switch-wl)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/08/2023

"cx complaint is the unit leaking water again. i found the bellows is torn in the same spot as last time. also found tears at 12oclock, 5oclock and 6oclock on bellows. part was replaced less than a year ago. i found F0E5 off balance, cleared code and ran service cycle. unit completed cycle with no issues. called techline to document. they advised replacing bellows and control board. repalced bellows and quoted cx for repair. they said they are going to call whirlpool and try to get parts covered then call office to go through with repair.; ordrng 1 W11322905 (control board)"

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Germantown, MD 20874

Brian F.

Job Details: 05/08/2023

"Cx states lint screen clip out of place, preventing installation of lint screen, tested and confirmed. Reinstalled clip, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waldorf, MD 20601

Shane B.

Job Details: 05/08/2023

"cx complaint is teh unit not cooling again. when i arrived unit was empty and evap cover was covered in ice. temps in RC are 65, FC is 51. diagnostics shows defrost sensor as open. defrsot heater does not heat. after a few min it started working and deforst sensor started reading as a pass. i melted ice and inspected. found no loose connections. thermistor reads 8.8k ohms in ice water. i called techline and they advised issue is with thermitor dispite it reading correctly in ice water. replaced thermistor with preIDed part and restored power. defrost sensor reads as a pass. ordering control board. schedule when part is available.; ordrng 1 W11566851 (control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Columbia, VA 23038

Kyle A.

Job Details: 05/08/2023

Changed out valve and tested unit and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near ,

Thomas B.

Job Details: 05/08/2023

Removed and replaced support had to remove unit from cabinet and remove half the paneling to replace tested and Inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Justin W.

Job Details: 05/08/2023

cx complaint unit not making ice. checked unit to find water supply line kinked. unkinked and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW562OHW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/08/2023

"CX complaint: banging sound. Tested and verified complaint. I corrected the level legs, tested unit asnd it is now working properly. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/08/2023

CX complaint is MW light will not shut off. Inspected/tested and found unit has a defective control board. Several bulbs used and same result. Quoted CX cost of repair at $301.00. CX declined repair at this time and paid the $120 SC fee by CC. CX knows he has 30days to change his mind. Balance will be $181.00 if he does. Job is complete

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ003

Near Bethesda, MD 20814

Shawn D.

Job Details: 05/08/2023

replaced gasket then heated and is sealing good. unit is good

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Frederick, MD 21701

Justin S.

Job Details: 05/08/2023

cx showed me the door gaskets are torn on the refrigerator. found the pre id parts are the freezer door gasket not the refrigerator door gasket; ordrng 2 W10917313 (gasket-dor(mr to check))s

We serviced a

WHIRLPOOL DRYER

Model WED5600VQ0

Near York, PA 17404

Bernard M.

Job Details: 05/08/2023

"Cx complaint unit wasn't drying clothes. Ran normal cycle and found unit didn't heat. Removed back panel and checked continuity at all components, all were good. Removed element and found no fragmentations to coils. Placed back in and unit heated as designed. Cx paid $120 service fee."

We serviced a

WHIRLPOOL WASHER

Model wet4027hw2

Near Arlington, VA 22202

Lloyd B.

Job Details: 05/08/2023

"Cx complained the unit did not operate. Inspected the unit and found the control does not turn on nor enter diagnostics. At the drain pump, there is 19ohms. At the control j2 2 -3 drain pump is 19 ohms. At he control for the lid lock, J6 1-2 is 99ohms with the lid closed with the range 85-155 and j6 1-2 is open when the lid is open, from j6 2 to 3 unlocked is an open circuit. The control receives 122vac and the unit has a good 120, 120 and 240. Unit needs new control; ordrng 1 W11629601 (control)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 05/08/2023

"cx complaint is the unit turning itself on, changing temps on its own (cycle was set to 350 then screen changed temp to 400) and unit heating lower oven when upper is selected. cx had multiple videos of the screen turning on by itself. when i arrived power was off. restored power. i found no saved codes. uni tis not connected to wifi. i started a bake cycle in upper oven and it started heating, lower stayed cool. i had trouble cancelling the cycle. upper button didnt work for several attempts. ordering console and both control boards. turned power off to unit and advised cx to keep power off when not in use to be safe. schedule when all parts are available.; ordrng 1 W11600355 (console) and 1 W11261167 (control board) and 1 W11261169 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/08/2023

replaced FS dispenser and bezel. tested unit. spigot button now working. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/08/2023

cx complaint is the unit wont run found conection to water vavle off fromfactory reseated coenctions check sok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/08/2023

CX original complaint dispenser was not working or making ice and previous tech found reservoir to be frozen arrive today with user interface and thermistor Inspected temperatures and had 38� in RC and 8� in FC. Doors have been opened inspecting things. So there could be a potential swing by a few degrees. Unplug the unit and replace user interface. Found that this unit needs to have gaskets replaced on evap cover to ensure that reservoir no longer freezes. Ordering gaskets for return visit and replaced user interface. Scheduled For follow-up visit. Picture in SD pics showing fix for frozen reservoir sent to me by Techline. ; ordrng 3 W10684392 (Gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 05/08/2023

"CX complaint small bit of water is collecting on top of freezer door gasket. Inspected all gaskets and everything is sealing properly. Leveled the unit on right door to make sure everything was straight. Put unit into service mode and turned Molien sensor off and made sure heater was on 100% of time. CX also had complaint of noise when using dispenser found when dispensing water water connection at top of freezer door was making a loud noise. Water pressure coming out of this unit is very high which I am to believe it is causing the noise. Customer states the valve controlling the water pressure is a ball valve, and its possible that slightly closing the valve wont change anything. Customer is going to attempt his self and if that doesnt work, he will have a plumber come out to change the valve. I explained we could install a pressure regulator behind unit but he would rather not do that and just have the valve changed. Unit is working as designed job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH4

Near ,

Branden R.

Job Details: 05/08/2023

"cx complaint door falling , checked unit and found hinge on the right side has a defective rivet and its gone . advised cx that the left rivets coming unseated and both hinges will need to be replaced along with lower feet on unit . cx rents house and advised he will pay service call and give qoute to landlord when able too . advised cx ticket stays open for 30 days . cx will owe for parts shipping and labor of 175 on return if they would like unit serviced ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22302

Lloyd B.

Job Details: 05/08/2023

"Cx complained the unit did not drain. Installed new drain line and tested and it now fills, washes and drains. Job complete"

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22102

Demonte S.

Job Details: 05/08/2023

Inspected the unit. Found that the cx is saying there was frost on the Door. Last technician had tighten the Door Cam Screws. After the last technician had did that the frost stopped happening in the freezer Section. Checked the freezer Section. No frost in the freezer Section. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 05/08/2023

cx complaint is a dent in the FC door. confirmed complaint. door is denting at the top left near the hinge on the front of the door. took pictures. ordering new FC door in stainless. cx will contact office when door is delivered. house is new consturction so no one was here to sign TY card. left card on the island.; ordrng 1 LW11026362 (dor-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Orrtanna, PA 17353

Drew B.

Job Details: 05/08/2023

replaed locked compressor with new compressor and ddrier filter . and pulled 30 in vac and filled with 56g of r600 held and started cooling no issue present allow 24 hous.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near York, PA 17403

Bernard M.

Job Details: 05/08/2023

"Replaced control, unit powered on, ran test cycle and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model kdtm354dss4

Near Oakton, VA 22124

Simon

Job Details: 05/08/2023

CX complaints DW leaks .unit checked .SUMP leaks .Motor sump changed .Unit tested.no leaks.job complited.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Vienna, VA 22182

Christian C.

Job Details: 05/08/2023

Installed control. Tested unit. Light now comes completely off. Fan working good. Unit is heating. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Chesapeake Beach, MD 20732

David J.

Job Details: 05/08/2023

CX complaint unit received error code F2e2. Arrived today and ran diagnostic cycle and found error code. Disconnected power and remove top consul. Found some moisture on board which could have caused error code. Inspected dryer vent and found moisture inside dryer vent. Disconnected dryer vent and found a lot of lint. Explain to customer that the moisture is coming because vent is clogged and needs to be clean. Replace control and consul and tested unit. Customer left dryer vent hose off of unit temporarily until he gets his van. Serviced. Unit is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Winchester, VA 22603

Ezra M.

Job Details: 05/08/2023

"installed actuator, splutch and motor. ran full diag cycle, sounds normal"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS20

Near Abbottstown, PA 17301

Bernard M.

Job Details: 05/08/2023

"Replaced control and set preheat for 350, using thermocoupler when unit reached 350 the temp reading was 215. Contacted TL and spoke with Chris and due to wire comnnection being short, was unable to to test sensor while running, He suggested replacing temp sensor. Replaced sensor and set at 350, thermocoupling reading was 207 when unit reached 350. TL also suggested replacing harness. Ordering main harness, and will require 2 tech, once available contacty cx to reschedule; ordrng 1 W11245656 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Bristow, VA 20136

Richard B.

Job Details: 05/08/2023

"CX complant. Dishwasher not drying dishes. Inspected unit and found F7E1 error code for heater no heat. Ran a test wash and unit had great wash pressure but did not heat. . Replaced heater and control . Tested unit , Fills , washes . drains and heats Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Henrico, VA 23233

Chris B.

Job Details: 05/08/2023

cx comp unit gasket will no seat insp unit conf cx comp adjusted seal tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS03

Near Henrico, VA 23233

Chris B.

Job Details: 05/08/2023

cx comp unit rattles insp unit conf cx comp leveled unit tested threw all funtions unit working as desghned

We serviced a

WHIRLPOOL COOKTOP

Model KCES550HSS00

Near Fairfax, VA 22033

Richard B.

Job Details: 05/08/2023

"CX complant. Cooktop cracked . Inspected unit and found cooktop is scratched in several places between and on burner syurfaces , SD pics. CX paying the 120 service call Job completed, RB; ordrng 1 W11259505 (cooktop 448.11)"

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Silver Spring, MD 20901

Leon

Job Details: 05/08/2023

cx complaint is lid was disabled confirmed issue replaced the lid the new lid didnt come with a lid latchand the old lid latch was missing cx needs new lid latch to uses unit; ordrng 1 W11457841 (lid latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Suffolk, VA 23434

Justin W.

Job Details: 05/08/2023

replaced drain pump and sump. tested to find filter in line with drain on house side not allowing unit to drain advised cx to have that removed and unit will work. unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA 22310

Jason A.

Job Details: 05/08/2023

CX complaint DW insulation loose. Install both parts. & replace cover / kickplate. Test door for proper operation > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model kbro36fmx02

Near McLean, VA 22102

Christian C.

Job Details: 05/08/2023

Installed control provided by cx. Unit console did not come on. Part number for old and new control are differnt. Cx will be ordering new part. Cx will call back when part is ready.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Seaford, VA 23696

Justin W.

Job Details: 05/08/2023

cx complaint door switch stuck again. checked unit to find door switch frozen broke ice off door switch currently working .called techline spoke Kurt advised to order switch and fc door; ordrng 1 W11445850 (fc switch) and 1 W11104481 (fc door) and 1 look (look) and 1 WPW10436253 (gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW2

Near Dover, DE 19904

Taylor F.

Job Details: 05/08/2023

Cx complaint is unit is not drying or heating properly. Tested inspected and verifed complaint. Found the unit had an f7e1 error code for open heater ciruit. Cx informed it takes a long time for hot water to get to that part of the house. Cx does not always run hotg water in the sink before starting the dishwasher. Code was stopping heater circuit from working. Ran a diagnostic and cleared the codes. Everything is working properly in diagnostic. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Baltimore, MD

Emmanuel R.

Job Details: 05/08/2023

"Cs unit runs the drain pump constantly, confirmed complaint. I found the control is unresponsive and when you power it up the drain pump runs constantly.Unit need a control board. Ordering control board. Cs UI and drainpump was replaced already.; ordrng 1 W11371721 (control) and "

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HV1

Near White Post, VA 22663

Ezra M.

Job Details: 05/08/2023

"not the correct door, correct part ordered, door in box does not match model type.; ordrng 1 W11186013 (door/mw) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Oxford, PA 17350

Bernard M.

Job Details: 05/08/2023

Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and noticed water had slow trickle while filling. Unit completed test without any further issues. Ordering valves and set return for 5/12. Office will contact cx with time frame; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Culpeper, VA 22701

Tanner B.

Job Details: 05/08/2023

Found loose connection on fc led causing dim leds in top and fc led out.. reconnected and tested unit.. Job complete;

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wellsville, PA 17365

Sal R.

Job Details: 05/08/2023

CX complai t was that the unti would not power on. I found that the Thermal fuse was OL when reding resistanse . I replaced the fuse and unit test good. I collected payment ion the amount of $190.58 via credit card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Markham, VA 22643

Daniel J.

Job Details: 05/08/2023

fridge went from no ice to very little ice production atttemped to jump icemaker on fourth try cycled and add very small amount of water ordering icemaker and valve aig contract; ordrng 1 WPW10179146 (valve) and 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model ntw4516fw3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/08/2023

Cx complaint is that the unit is making noise when it is begginning to spin. Upon arrirval I found that the belt is slipping on the drive pulley. I tipped the unit back and verified that the gear case was not leaking. i am ordering the belt and will use the splutch on return. I was able to set the return visit for Wednesday 5/10 PM preference.; ordrng 1 W11239857 (Belt)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/08/2023

"replaced gearcase and belt, leveled, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt lr/vs), used 1 W11239857 (BELT lr/vs) from stock"

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