We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2023
washer noise during spin customer has recording ran high spin not adnormal found right rear foot not seated leveled unit tilted back replaced slider inspected stator rotor and clutch for damage none present raised feet all the way around incase unit was bottoming out
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Washington, DC 20011
Sherwood
Job Details: 12/01/2023
cx complaint f6e8 and not installed correctly. arrived and couldnt duplicate error code unit is working correctly. did hard reset on unit then heat a cup of water unit is heating and all connection are secure. called office to see if i should be charging for anything she called MR to confirm noone answered advised to install parts. mw is now installed correctly
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Chesapeake, VA 23322
Zachery R.
Job Details: 12/01/2023
"replaced door, tested . unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Washington, DC 20011
Sherwood
Job Details: 12/01/2023
cx complaint buzzing sound. arrived found damper motor was loud when opening nd closing. installed new damper and thermistor loud buzzing from damper is gone. repair complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Virginia Beach, VA 23453
Carl A.
Job Details: 12/01/2023
"cx complaint of unit not cooling ,pulled evap cover to find littel to no frost pattern at bootom of evap but not all the way through , called LR took amp dram of .3 of an amp was advise to order up parts for seal system; ordrng 1 W11546605 ( Evaporator) and 2 W11504449 (COUPLER)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504433 ( 6/4 Nr Ms 00 (heat Loop To Drier))s and 2 W11504447 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2789GES
Near Waldorf, MD 20601
Shawn D.
Job Details: 12/01/2023
"cx complaint unit is no longer making ice. inspected unit and found no ice in bin temps are good. i jumped ice maker t to h to find the wheel is not moving but something inside ice maker is making a noise. unit needs a new icemaker. grabbed new ice maker from v/s and installed then jumped from t to h and ice maker cycled and filled with water but did with enough. found filter light is on and flow is slow from dispenser. told cx they now need a new filter and ice maker will work perfec after that so cx got on his phone and ordered the filters. unit is good to go; ordrng 1 D7824706Q (icemaker SD V/S), used 1 D7824706Q (icemaker SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Virginia Beach, VA 23456
Carl A.
Job Details: 12/01/2023
"cx complaint of unit not dispenceing ice ,checked unit to find the that the auger mode gear striped causeing unit not to dispence ice ordering parts needed for repairs; ordrng 1 WP67006341 (GASKET, DAMPER) and 1 WPW10317991 (Refrigerator Auger Motor) and 1 W11378860 ( Washer) and 1 WP63052-2 (Engagement Yoke) and 1 WPW10309864 (DIVIDER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WRS331SDHB06
Near Alexandria, VA 22310
Lloyd B.
Job Details: 12/01/2023
"Cx complained of a leak from the ice dispenser. Inspected the unit and could not duplicate the leak. Cx says from the ice bin to the ice dispenser but, when I cycled the ice maker, the tray filled, didn't overfill or leak out of the IM or the rear wall. Cx will have to leave the unit plugged in with water on. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23457
Carl A.
Job Details: 12/01/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2023
noise from fridge section customer refered to the inside fridge section near top ran test three noise coming from damper motor when openeing and closing ordering diffuser 0 in stock; ordrng 1 W11236851 (diffuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Clifton, VA 20124
Tanner B.
Job Details: 12/01/2023
"irratic temps and the unit had call for service light flashing .. found the pressures at 2psi/135psi, no dye.. the condensor fan blade comes off of the motor shaft.. unit needs new fan motor w/ blade ..; ordrng 1 W10124096 (condensor motor)"
We serviced a
WHIRLPOOL OVEN
Model KDSS907SSS04
Near Leesburg, VA 20176
Ricky E.
Job Details: 12/01/2023
"unit has a faulty latch assy, appliance manager board and touch pad.. customer is replacing the unit"
We serviced a
WHIRLPOOL DRYER
Model WED9600TW0
Near York, PA 17404
Fred G.
Job Details: 12/01/2023
"cx complaint unit does not start. inspected unit and found 245.6vac to unit. I found thermal fuse was open. i replaced fuse with van stock and found unit now checks good. i did find vent needed cleaned. advised cx to get that done.; ordrng 1 wp3392519 (thermal fuse (FG VS)), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2023
"noise during cycle checked fault history error for shifter failure ran diag slight sound while empty replaced actuator using van stock calibrated unit ran diag cycle started quick was and drain and spin no errors stored after testing; ordrng 1 w11481722 (actuator jd vis), used 1 w11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Bumpass, VA 23024
Thomas B.
Job Details: 12/01/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the pad tested and Inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Richmond, VA 23236
Chris B.
Job Details: 12/01/2023
cx comp unit will not disp ice insp unit conf cx comp found wire not seated on auger motor insp wires under door and door flap and door gaskets unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Montpelier, VA 23192
Thomas B.
Job Details: 12/01/2023
Cx complaint unit is not working properly inspected unit found the water line banging against the back and educated cx on proper use and care tips tested unit no error codes ran a recalibration cycle unit is working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW
Near Richmond, VA 23225
Chris B.
Job Details: 12/01/2023
cx comp unit will leak insp unit conf comp found drain pipe over flowing advised cx to call plumber collectede 140 sc cc
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 12/01/2023
"Confirmed cx complaint unit not agitating properly. Found wash plate loose, spinning freely in basket. Tightened wash plate, tested unit, lunti working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Newport News, VA 23608
Orbie
Job Details: 12/01/2023
"replaced dispenser, had cx test unit with pod in it. unit is working as designed. cx very happy."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Zachery R.
Job Details: 12/01/2023
"cx complaint warm fc and ice melting from ice bucket and dripping onto fc door. checked unit, fc at -1 degrees, ran test 2&4 both test reading open, all fans are working. adjusted fc temp to - 2 degrees to see if that helps any until return visit. ordering user interface, thermistor, and icemaker to complete repair.; ordrng 1 W11574767 (ui) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS0
Near Gettysburg, PA 17325
Sal R.
Job Details: 12/01/2023
"CX complaint is that the unit had made a loud noise and now is just buzzing with no fan movment. I fou d that the motor just buzzes . I am ordering 1 fan motor (W11351717). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11351717 (fan motor)"
We serviced a
JENNAIR OVEN
Model W246
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2023
CX complaint upper oven bake stopped working. Was able to access unit and found upper oven bake failed. Found thermostat still operates. Ordering element and second tech due to size and age to safely remove once approved and in office will need to set return; rqstng P&A on 1 WPY04100020 (bake element upper)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 12/01/2023
"when i arrived i found the top of panel of unit was not secured. unit has dirty water in it. i installed ordered part and restored power. unit powers on, found F6E1 saved. ran drain pump. water drained wth no issues. ran service cycle. unit completed cycle with no issues or codes. unit is working as designed."
We serviced a
JENN-AIR RANGE
Model JES1750FS0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 12/01/2023
"cx complaint unit not working on regular bake cycle, checked unit, unit displaying f8e0, f2e1. checked cooling fan, colling fan reading 3.7 ohms, ordering cooling and acu to complete repair.; ordrng 1 W11295990 (control) and 1 W11107275 (fan-blwr)"
We serviced a
JENN-AIR COOKTOP
Model JIC4715GS0
Near West Springfield, VA 22152
Demonte S.
Job Details: 12/01/2023
Inspected the unit. Found that the cx is saying that the Cooktop isn't powering on. I then checked the power to the Cooktop. L1 to N = 100.1 Volts. L2 to N = 0.42 volts. Cx needs an electrician. Any questions please check Sd Pictures.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Mechanicsville, MD 20659
David J.
Job Details: 12/01/2023
Customer complaint of temperatures fluctuating like crazy all over the place after last visit I found unit needs dataloggers to decide whats going on arrive today and place Dad loggers on bottom of glass shelves at the top of RC and where stuff is freezing near Chris drawer in RC. Rescheduled for seven days and will return to pick up dataloggers then.; schdld next appmnt for 12/8 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Washington, DC 20001
Samuel R.
Job Details: 12/01/2023
cx complaint unit is leaking.inspected unit and could confirm.found compressor frozen over.called ss tech.they advised going out and doing nitrogen flush and probably a system refill.will need to schedule with ss tech.unit is warranty per entitlements.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details: 12/01/2023
"the customer stated thaat the unit wasnt draining again, and was showing signs from prior issues.. verified issue and ran unit and the drain pump ran and drained the water.. will order and replace the sump assy, per wpl.. need part..; ordrng 1 w11460946 (sump assy)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2023
"Replaced panel, tested unit. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Vienna, VA 22180
Christian C.
Job Details: 12/01/2023
Cx complaint tine is rusting. Inspected unit found tine rusted and clip defective.; ordrng 1 W10918860 (right tine) and 1 WPW10082853 (tine clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Springfield, VA 22152
Demonte S.
Job Details: 12/01/2023
Installed the Fc Door Seal & Adhesive. Heated the Door Seal with Heat Gun. Door is sealed. Cx is complaining about the top of the Refrigerator Section being warm. Cx is blocking the vents with food and items. I advised the cx to leave 3 inches of space all the way around the Vents. Pointed out all vents to the cx. Cx is also over packing the Freezer and air can't move. I advised the cx that most of the items will need to come out of the Freezer lower Bin to allow the air to have circulation. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MDB4949SKZ1
Near Purcellville, VA 20132
Ken M.
Job Details: 12/01/2023
"Customer complaint is that the unit is leaking under the sink and is not washing properly. Unit has no stored error codes. Supply line is leaking at the connection under the sink, will need to either replace the supply line hose or have a plumber fix that connection. Supply line is part of the home, not the unit. Unit tested and is working, but is squealing the entire time that it is running, gets worse at it changes positions. Ordering sump assembly.; ordrng 1 W11416363 (sump assy)"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2023
"ordering the adapter for heater harness, collected for part and cx owes 110 on return .. cx will call us back once hes back; ordrng 1 W11663514 (wire-jumper)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Williamsburg, VA 23185
Orbie
Job Details: 12/01/2023
"cx complaint unit having issue with cylce. checked unit, found no current issues. leveled unit to promote clothing to touch moisture sensor to prevent unit shutting off. advised cx to monitor unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2023
Replaced acu/ temp-sensor . Tested unit. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Reisterstown, MD 21136
Emmanuel R.
Job Details: 12/01/2023
"Cs unit is making a rattling noise, confirmed complaint, i found the blower wheel has frayed and its making the machine vibrate excessively. I was able to add some insulation to quiet it down but blower needs to be replaced. Ordering blower wheel and motor since sometime they need to be cut out.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Jefferson, MD 21755
Ricardo S.
Job Details: 12/01/2023
Replaced ice maker.. ran test#45 fill tube and valve cks ok. no leaks
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Purcellville, VA 20132
Ken M.
Job Details: 12/01/2023
Motor and blower wheel replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Middletown, MD 21769
Ricardo S.
Job Details: 12/01/2023
"Cx complains about an error code f4e4 inspected unit, humidity sensor fault.. cks conneciton ok.. ran normal cycle and unti works fine. the popcorn option not working.. faulty sensor.. order parts; ordrng 1 w11590866 (sensor humidity) and 1 w11342846 (cntrl elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXSS00
Near Norfolk, VA 23513
Lucas R.
Job Details: 12/01/2023
"upon arrival found switch no longer holding tomounting bracket, motor checked good, called office scheduled for thurs 12-7; ordrng 1 WP2180226 (bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Reading, PA 19609
Justin L.
Job Details: 12/01/2023
Cx complaint unit still not making ice. Was able to access unit and found ice in the mold. Only thing in freezer was a turkey. Removed Evap cover and found perfect frost pattern. Attempted to jump icemaker but found no rotation. Replaced icemaker and once powered on and door switch depressed icemaker harvested and filled. Reccomended cx put more product in to help regulate temp Contacted techline and spoke to Joe. Unit checks good no further work needed
We serviced a
WHIRLPOOL UNKNOWN
Model RTW4340SQ0
Near Upper Marlboro, MD 20774
Israel R.
Job Details: 12/01/2023
"cx complained that unit was leaking and wouldnt complete a cycle. inspected unit found unit cabinet all dismantaled and undone. took unit apart and found lid switch was loose.reconnected it .upon further inspection found in test mode loud noise during agitation ,and grinding in gear case, ordering new gearcase coupler and springs call cx when parts are avalible; ordrng 1 3360629 (gear case) and 1 285753A (coupler) and 3 WP63907 (spring)s and 1 285901 (spring)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Gettysburg, PA 17325
Sal R.
Job Details: 12/01/2023
"Per the previouse tech,xI was able to access and replace botht eh sensor bars and the harness. I reassembled the unit and while testing the speaker in the fasica poped and the unit will not chime anymore. I am ordering 1 console control (W11413567). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11413567 (Console control)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Timonium, MD 21093
Emmanuel R.
Job Details: 12/01/2023
"Cs unit stopped making ice, confirmed complaint. I found unit not getting any water, water valve is humming, I removed filter and instantly got my water back, enter diagnotics and verified everything else is working as designed. Unit is working properly. Advised to to Replace he filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2023
Cx complaint is that the ice will still not dispense all the time. Upon arrival I found that the ice will not always dispense. I found that the bottom of the ice bin has frost on it as well as the base of the chute. I found that the chute is allowing warm air that is causing the frost to build up on the bin. I am ordering the chute. I was able to set the return visit for Tuesday 12/5 AM preference.; ordrng 1 W11573761 (Chute)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS
Near Virginia Beach, VA 23462
Carl A.
Job Details: 12/01/2023
"cx complaint of unit leaking water out the front of unit ,checked unit to find no error cdes at this time ,ran unit to find that the lower wash arm had a crack in it allowing more water tthen was to be and causein g unit to leak replace lower wash arm tested unti works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Carlisle, PA 17015
Fred G.
Job Details: 12/01/2023
cx complaint normal button isnt working. inspected unit and found normal and tough buttons dont work on consoel. i found all other buttons work as design. entered diag and found 0 saved error codes. once part has arrived please reach out to cx and set up a return visit.; ordrng 1 W11622490 (console) and 1 W11545539 (vent gasket)
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES10
Near Virginia Beach, VA 23462
Lucas R.
Job Details: 12/01/2023
"replaced compressor evap and drier, vacuumed, charged, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22304
Davonte
Job Details: 12/01/2023
"cx complainied unit was cooling, previous tech confirmed cx complaint, brown heater wire was loose at the connection. installed new heater and thermistor. tested unit. heater came on a should. unit now working as should"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP01FLSS3
Near Doswell, VA 23047
Thomas B.
Job Details: 12/01/2023
"Cx complaint unit is not working properly inspected unit found door cable has snapped ordering door cable kit. ; ordrng 1 8194001 (mount,door balance)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Alexandria, VA 22308
Davonte
Job Details: 12/01/2023
"cx complained unit wasnt heating. confirmed cx complaint after inspecting unit. while inspecting unit could see iginiter lighting but not producing any heat. also while inspecting unit, timer is ming clicking noise after setting itmon a cycle. unit will need burner assembly. and timer; ordrng 1 WPW10185981 (timer) and 1 W11652257 (burner assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Newport News, VA 23603
Justin W.
Job Details: 12/01/2023
"cx complaint unit not working correctly. checked unit to find error codes f9e1, and f8e4. found brown wire to drain pump broke. spliced wire together and tested. advised cx to have install addressed. unit currently working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, PA 17517
Justin L.
Job Details: 12/01/2023
Cx complaint unit leaking from top inside. Was able to access unit and found that the triple valve failed and is the cause of the leak. The water is now off to the unit and ordered the part setting return for Tue 12/5/23; ordrng 1 W11579561 (triple valve)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/01/2023
replaced control board hood light works properly
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Parkton, MD 21120
Bernard M.
Job Details: 12/01/2023
"Replaced washplate, ran auto test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL OVEN
Model Wfe540h0es0
Near Mechanicsville, MD 20659
David J.
Job Details: 12/01/2023
"Customer complaint unit takes very long to heat up sometimes arrive today and inspected unit. Found broil element to work properly but when turning on bake element element, never heated up removed unit and took off back cover, disconnected harness, and ohmed out heating element. Element red line unit is going to need a new bake element to properly fix quoted customer for repair and customer paid service call will let us know within 30 days if they would like to fix it job complete..; ordrng 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Shrewsbury, PA 17361
Bernard M.
Job Details: 12/01/2023
"Replaced icemaker, ran test 57 and it harvested, ran test 45 and it filled with water. Unit checks good"
We serviced a
MAYTAG OVEN
Model MGR6751BDW18
Near Baltimore, MD 21229
Shane M.
Job Details: 12/01/2023
installed parts. cx paid labor by card.
We serviced a
JENNAIR REFRIGERATOR
Model JS48SSDUDE01
Near Leesburg, VA 20176
Ken M.
Job Details: 12/01/2023
"LEDs replaced and power restored. All lights are working properly, LED driver board does not need to be replaced. Unit is working properly. Old LEDs left with customer."
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Hockessin, DE 19707
Frederick R.
Job Details: 12/01/2023
Replaced control per prior diagnosis. Calibrated and tested and repair. WM is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Boyds, MD 20841
Julian H.
Job Details: 12/01/2023
CX complaint about unit not powering up inspected out let 121vac coming out from it as well confimred power to control found scorch marks on hmi checked continuity on harness & passed then check power from J5 connector getting 7.5vdc suppossed to get 12vdc issue with control & hmi need parts; ordrng 1 W11675701 (ctrl elec HMI) and 1 W11627413 (CTRL ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAH00
Near Newark, DE 19711
Frederick R.
Job Details: 12/01/2023
CX complaint is fridge leaking on shelf. Inspected and verified. Found CX usuing a twine string to pull his filter in and out. Not WP filter either. Pushed it is and it damaged the housing which now leaks non stop.Quoted CX cost for repair at $393.97 which is paid in full by CC. Ordering filter housing. Spoke to CT. Rescheduled for thurs 12/7. Advised CX to only used every drop filters; ordrng 1 WPW10238123 (housing)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Germantown, MD 20874
Julian H.
Job Details: 12/01/2023
"GOT HERE checked thermal fuse & thermostat both close & WORKING found an issue with tco use VS part replaced tested & working; ordrng 1 279816 (thermal cut off hi JH VS), used 1 279816 (TCO JH VS) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Vienna, VA 22180
Christian C.
Job Details: 12/01/2023
"Cx complaint unit is not cooling. Inspected unit and found temps avg 54 in RC section and 48 in FC section. No dye found at compressor area or evap area. No frost pattern on evap. Fans working fine. Getting 120VAC to compressor, and 6.3VDC to inverter.; ordrng 1 W11623097 (inverter) and 1 W11626109 (control) and 1 W11557671 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11504416 (compressor coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11504432 (drier coupler) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Crofton, MD 21114
Eric W.
Job Details: 12/01/2023
cx complant of mooisture in unit next to ice box and noise in unit found noise is the damper in fridge and moistrure is because the gasket to seal to icemaker is not sealing aling warm air into ice bok unit will need vent damper and door for ice contaner; ordrng 1 W11171728 (door ice) and 1 W11637688 (ice vent) and 1 WPW10479155 (damper)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millersville, MD 21108
Eric W.
Job Details: 12/01/2023
cx coomplant of unit making noise and not starting some times inspected unit found doise commming from drub on suppor wheel drum is cracked at weld unit will need timer start switch drum wheels and idler and belt; ordrng 1 W10899578 (drum) and 1 WP691366 (idler) and 1 341241 (belt) and 1 W11685947 (timer) and 1 W11625516 (start switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19806
Taylor F.
Job Details: 12/01/2023
"Cx complaint is unit not starting a cycle. Found the splutch had come apart causing the belt to come off and also wore the motor pulley. Replaced motor, belt and splutch from VS. Motor is CBE and cx paid in full for belt and splutch. Job is complete.; ordrng 1 W11239857 (belt TF VAN STOCK) and 1 W10721967 (splutch TF VAN STOCK) and 1 W11497303 (motor TF VAN STOCK), used 1 W11239857 (BELT TF VAN STOCK), 1 W10721967 (splutch TF VAN STOCK), and 1 W11497303 (motor TF VAN STOCK) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Clinton, MD 20735
Shane B.
Job Details: 12/01/2023
"cx complaint is the unit filling with dirty water when unit is not in use. confirmed complaint. when i arrived the bottom fo the unit had water in it. i checked for codes and found F6E4,F2E1. cleared codes and drained unit. it drained with no issues. flow into garbage disposal looks good. drain line does not have a high loop installed. i reran the line so its as high as possible. ran service cycel. unit drianed with no issues. unit is working as deisgned."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Round Hill, VA 20141
Ken M.
Job Details: 12/01/2023
"Customer complaint is that the inner glass shattered during a self clean cycle. Inspection of the unit confirmed the issue, glass shattered from heat stress. Contacted Whirlpool Safety with findings.; ordrng 1 WPW10618107 (inner glass)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Clinton, MD 20735
Shane B.
Job Details: 12/01/2023
"cx complaint is the right 2 burners not igniting properly. cx said they take a very long time to ignite causing a lot of gas smell. tested burners, sometimes they worked sometimes they did not ignite. both burners are getting fuel everytime and the ignitors are sparking. heads and ignitors are dirty. maybe a grounding issue, poor gas flow or small spark. ordering heads and ignitors. schedule when parts are available.; ordrng 1 WPW10256025 (burnr-head) and 1 WPW10256028 (burner head) and 1 W11220383 (igntr-surf) and 1 W11447374 (igntr surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBL306EPA00
Near Wilmington, DE 19807
Taylor F.
Job Details: 12/01/2023
"Cx complaint is unit not making ice. On arrival found the IM turned off and the bail arm extension had come off. Showed cx how extension goes on incase this ever happens again and found no reason why it would have come off in the first place., Turned IM on and it cycles and refilled. Unit is working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fort Washington, MD 20744
Shawn D.
Job Details: 12/01/2023
cx complaint unit is not locking he said he heres clicks but does not lock. inspected unit then checked for errors and had f5e3 so cleared code and ran test 12 door locked fine but did not spin at all. door lock is fine. checked motor and all windings are 12.6 all in spec the acu control is the issue part was changed couple month ago so is covered. called into office rescheudled appointment for 12/7 i collected for service fee and cx will owe 110 for labor on return; ordrng 1 W11322905 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Washington, DC 20002
Samuel R.
Job Details: 12/01/2023
"cx complaint unit is leaking.inspected unt and found drained to be clogged.leared all ice and cleared drain hole,tested unit and now working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, PA 17602
Justin L.
Job Details: 12/01/2023
Cx complaint unit not starting cycle. Was able to access unit and foun F8E1 long fill. Found cold side off. Turned on and water started spraying from hose. Was able to tighten for testing but hoses need replaced. Cx stated she paid for new hoses when she got the washer but old hoses were on. Ran unit through auto test and started quick wash no issue. Cx will need to address hose issue with other company no further work needed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Providence, PA 17560
Justin L.
Job Details: 12/01/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newark, DE 19713
Frederick R.
Job Details: 12/01/2023
"CX complaint is unit off balance. Inspected.tested and could not verify complaint. Unit sitting in awkward position in small laundry room and it almost seems to lean but is leveloed. CX washing comforters, blankets etc. Explained use and care of unit to CX. WM working as designed. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Waldorf, MD 20603
Shawn D.
Job Details: 12/01/2023
cx complaint cooktop igniter was clicking when not in use. inspected unit and is working good at this time no clicking when not in use. cx said the front burners are to hot and wont go to low and maybe this caused overflow when cooking. adjusted flame height and both fornt burners now go to low. i then went over use and care an infomred cx about the igniters getting wet and this will happen till it drys out so be very careful not to get igniters wet. called safety gave them model and serial. unit is good to go
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20603
Shawn D.
Job Details: 12/01/2023
"arrived to cx showing me video of unit washing he said it would barley spin and agitate. replaced gearcase, rotor, suspension then tested and unit agitates good and spins good, calibrated control then ran drain and spin and went up to full speed. unit should be good to go"
We serviced a
MAYTAG OVEN
Model Mmw7730ds00
Near Fort Washington, MD 20744
Shane B.
Job Details: 12/01/2023
installed wiring harness. restored power and tested unit. unit is working. i put the original control board and filter board back in as well as the LED light and tested unit again. unit is working. the only new part installed on the unit is the wiring harness. i called the office and they are issuing a refund for 212.55. refund is adjusted to include the 150 for labor so cx owes nothing further. unit is working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, MD 21044
Alexander D.
Job Details: 12/01/2023
"cx complaint both icemakers not working. inspected unit and verified complaint. found fz icemaker turned off by bale arm. turned fz icemaker on and it harvested and filled with water. fz icemaker working good now. for door icemaker found mold empty. test56 E5 timed icemaker. test58 cooler than harvest temp. test 57 harvests good. optics working and icebox fan blowing good. test45 heard valve energize but no water came in. had to run fill tube heater for 1min twice to get it to run long enough to thaw out fill tube, icemaker is filling with water now. fill tube heater getting weak. ordering fill tube heater and valve. also ordering icemaker for E5 error. call cx to schedule return visit once we have eta on parts; ordrng 1 W11579561 (valve) and 1 W11087201 (fill tube heater) and 1 W11658802 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Vienna, VA 22180
Demonte S.
Job Details: 12/01/2023
Installed the manifold. Noticed that the unit doesn't have a high loop under the sink. Installed high loop. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Upper Marlboro, MD 20774
Israel R.
Job Details: 12/01/2023
Cx complained that fridge is not cooling. Inspected unit and confirmed that unit is warm Not cooling at all. Pulled unit out and clamped blue commpessor wire and read 10amp at start up. Confirm compressor is locked up. Ordering new compressor and dryer. Call customer to schedule; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Reston, VA 20191
Jason A.
Job Details: 12/01/2023
"CX complaint DW not draining & previous tech found console delam, CX states they have been using DW & drain is working. Replace console & ran test wash. Ran test wash. Full display & buttons are working > JJ"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near Severn, MD 21144
Eric W.
Job Details: 12/01/2023
cx complant of unit ui now working inspected unit found 2 of the buttons are not responding on ui unit will need new ui; ordrng 1 W11622500 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Wilmington, DE 19810
Taylor F.
Job Details: 12/01/2023
Cx complaint is unit not draining. Found the drain hose to be coupled with a piece of 12 OD copper tubing causing a grease build up and blockage. Replaced hose at junction and unit drains and operates as designed. Reccomended cx replace hose with a new dishwasher drain hose. Job is complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wilmington, DE 19803
Taylor F.
Job Details: 12/01/2023
Cx complaint is unit unlevel and rocking. Found one of the leveling legs to be defective. Replaced front right leveling leg from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Front Royal, VA 22630
Ezra M.
Job Details: 12/01/2023
"rc not cold, fc door not freezing. .evap fan not running. ordering fan, harness, and control; ordrng 1 WP2315539 (motor-evap) and 1 W11618502 (harness) and 1 W11594670 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRP02
Near Chevy Chase, MD 20815
Sherwood
Job Details: 12/01/2023
cx complaint frost in fc. arrived and found bottom of gasket was off in fc. reinstalled gasket is now sealing. repair complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Severn, MD 21144
Eric W.
Job Details: 12/01/2023
installed new gearcas splutch and cam tested for leaks no leaks found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Millville, DE 19967
Michael E.
Job Details: 12/01/2023
"CX complaint: groaning damper and not ice dispense. Tested and verified complaint. When i uncovered the auger i foiund it covered in frost and some solid ice and will not activate. Ordering ice door, auger motor, and diffuser. Scheduled return visit for 12/11 AM; ordrng 1 W11236851 (diffuser) and 1 W11098702 (door-ice) and 1 W11202789 (motor)"
We serviced a
KITCHENAID FREEZER
Model KSSC48QMS00
Near Westminster, MD 21158
Bernard M.
Job Details: 12/01/2023
Cx complaint unit doesn't cool properly. Inspected and found the FC at 32 and RC 47. Accessed the evap and found no frost pattern. Compressor and fans all run. Spoke wih FG about sealed system repair and the parts needed. Gave cx quote and he will discuss with spouse about moving forward. Cx paid $139 service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near York, PA 17404
Fred G.
Job Details: 12/01/2023
"cx complaint lights out in RC. inspected unit and found no lights in RC, FC lights are working. ordering light module. once in please reach out to cx and set up a return visit.; ordrng 1 W11470191 (light assy)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Upper Marlboro, MD 20774
Israel R.
Job Details: 12/01/2023
Customer complaint unit leaking.inspected unit found pin hole leak in drain hose while running unit. Unit needs new drain tube. Ordering drain tube. ALso found water hoses reversed. Reseated the water lines on the correct temperature. Also notice that when the unit drains the main drain backs up and water comes up close to the hole. Adviced customer they need a plumber to see why is not drainning correctly. 27 in stock.; ordrng 1 W11244231 (hose)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Bowie, MD 20721
Israel R.
Job Details: 12/01/2023
"Customer complaint unti is not turning on the light I tested unitn and found the refrigerator light is not turning on. The freezer light is working. removed light and the lgiht is not getting power. I tested the switch and found the switch is back. Replace switch and tested. Unit is back to normal operations.; ordrng 1 W11123941 (switch), used 1 W11123941 (Switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Finksburg, MD 21048
Brian R.
Job Details: 12/01/2023
came out and replaced lid. tested and checked over unit. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Virginia Beach, VA 23464
Carl A.
Job Details: 12/01/2023
"cx complaint of unit of oven not working and displaying the folowing error codes F8E0 and F2E1, found that the cooling fan had failed and is causeing the ui buttong to fail on consule as well ordering parts needed for repairs, called saftey spoke with Quini; ordrng 1 W11107275 (fan-blwr) and 1 W10915815 (Control Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlottesville, VA 22903
Eric F.
Job Details: 12/01/2023
"Confirmed cx complaint gasket malformed on right hand door fridge door, handle loose on freezer drawer. Tightened handle, ordering gasket.; ordrng 1 W10830274 (gasket-fip)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Reisterstown, MD 21136
Brian R.
Job Details: 12/01/2023
cx complaint is unit just kept running and running and would not stop. turned unit off one day and the unit turned itself back on by itself he said. said even when unit was running and was full of ice said the unit kept running and felt warm and said the counter felt warm above unit as well.unit was off. i turned unit back on and to let run. he didnt touch or do anything or know how to power off the unit so turned breakers off awhile to kitchen to reset. unit is room temp and not running and is cooling and running as it should as of now. advised cx to leave unit on and running and if issue comes back to call us right away and leave unit on to proper test and check. unit checks and running as it should as of now. will leave ticket open a next few days to see how unit does in case he callls; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Portsmouth, VA 23704
Zachery R.
Job Details: 12/01/2023
upon arrival noticed we did not have all parts needed to complete repair. ordering interlocks to complete repair.; ordrng 1 W11551558 (interlocks)