Service History 1092 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Yorkana, Pennsylvania 17406

Drew B.

Job Details: 06/15/2022

"cx doesnt know if ththey have extended wrrnty was able to get mod and serial for them and told them to call for auth before any work is operated.. if approved send shop job for pre id return parts required!!!; (created new UIS, deleted prior attachment to UisID 434238)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/15/2022

"cx complaint not drying all the way long dry times, found no errors, found vent balled up in wall behind restricting air flow, as a courtesy, pulled vent and cut to fit, air flow to outside increased, instructed cx on cycles and timed vs. sensor , tested all ops CI<30days"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 06/15/2022

"CX complaint is that both the Left and Right hand RC doors have cosmetic damage. Damage was found at time of home closure. Cosmetic damage is covered under an P&L. I am ordering 1 LH door (W11435344), 1 right hand door (W11435343), and 1 nameplate (WPW10612926). I have informed cx that it may take 6-8 weeks for new door to direct ship to the home. Once the door arrive, CX will inspect the door and call office to set a return date.; ordrng 1 W11435344 (Left hand door) and 1 W11435343 (Right hand door) and 1 WPW10612926 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 06/15/2022

as per previous visit was able to access unit and replace parts calibrated and tested. when power on all leds are on and staying on even though progressing through cycle will need control reorder as per MX once in office will need to set return; ordrng 1 W11608056 (control)

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the control panel is dead, cks cntrl board 120vac.. connections cks ok, the circuit on the ui corrosion, the vent leaks steam.. unit need console assy and vent assy .. order cntrl board just in case; ordrng 1 W10866118 (cntrl-elec just in case) and 1 WPW10481112 (panel-cntl) and 1 WPW10469574 (vent asm)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 06/15/2022

with the help of DB was able to safely replace part and test unit unti now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Annapolis, Maryland 21403

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx and left voicemail to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MHW3000BW0

Near Frederick, Maryland 21704

Ricky E.

Job Details: 06/15/2022

"ck fnd unit not draining.. fnd debre in the trap. cleared debre and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Clifton, Virginia 20124

Christian C.

Job Details: 06/15/2022

Installed kit. After power on unit and testing evap compressor kicked on but evap fan did not run. Removed connection to fan and put it back on but evap fan still does not run. Ran test 3 and RC evap fan still does not run. Ordering evap fan. Cx paid in full; ordrng 1 W11033168 (evap fan motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/15/2022

cx has a few issues with unit. says unit started not drying right and at time all the number dont display or parts of them are missing. unit also has not had updated element. she said unit just started with a draining issue and water is left in unit and unit says done or the code F9E1code for long drain shows. checked for codes and found the F9E1 and FAE2 F6E1 F1E2. cleared codes and tested and checked unit. unit wont drain in time drame and at times when pressing a setting the lights flicker. unit will need parts to correct issues. as soon as all parts are in office will schedule.; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent Fan) and 1 W11611303 (Harness) and 1 W11460962 (UI Housing) and 1 W11537778 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Alexandria, Virginia 22305

Emmanuel R.

Job Details: 06/15/2022

"Cs mullion keep coming off, i found the square tab on the top side has a broken corner so the mullion falls off sometimes. I was able to reattached it for now, he said it lasted over a year last time it came off. Advised customer he will need a new door and gave him a quote,of 666.43 but he denied. stainless W11435334. collected for service call. 120.00 CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Bowie, Maryland 20720

Alexander D.

Job Details: 06/15/2022

"cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. found generic filter installed. took filter out and put in bypass cap, water now dispenses. water coming out is slow but cx said it looks normal, must have weak house pressure. advised cx to replace filter with everydrop#4 because generic filters can clog up immediately. cx understands. unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 06/15/2022

"Cx complains about a noise on spin, i ran diagnostic test mode, motor and belt cks ok, the gearcase make a squeaking noise, order gearcase 2 counts job; ordrng 2 countsjob (gearcase replacement)s and 1 w11454741 (gearcase) and 1 W10780045 (suspension)"

We serviced a

MAYTAG DRYER

Model MDE9700AYW

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the unit not heating at all, inspected unit . terminal block cks and read 240vac, heater cks ok, the cut off thermostat is bad, order parts; ordrng 1 WP35001193 (bracket) and 1 WP35001092 (thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Woodbine, Maryland 21797

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the upper rack fall down, inspected unit, the adjuster on the right side is broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing. tested unit, verified complaint. found sump getting voltage and trying to run. sounds like something is stuck in it. ordering sump. cx paid in full by credit card. unable to reschedule.; ordrng 1 W10861526 (pump&motor)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Culpeper, Virginia 22701

Ezra M.

Job Details: 06/15/2022

"cust stated since last visit was smelling dryer exhaust in home. found vent pipe not fully seated at back of unit, venting into home. reattached all vents securely."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hyattsville, Maryland 20785

Mitchell H.

Job Details: 06/15/2022

cx complaint unit is leaking out of front right door. inspected unit and could not directly confirm it but insulation was wet on front right behind door skin. checked gasket and checked fine no tears or anything out of place. no cracks in tub. tub could be warped. will be ordering tub as well as both spray arms to fix a possible mis spray pattern; ordrng 1 W10909756 (tub) and 1 WPW10448645 (spray arm upper) and 1 WPW10491331 (spray arm lower)

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 06/15/2022

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Williamsburg, Virginia 23185

Jason T.

Job Details: 06/15/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model G7CE3034XS00

Near North East, Maryland 21901

Alexander W.

Job Details: 06/15/2022

"CX stated they wanted a new glass for unit. inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 06/15/2022

"replaced all parts ordered, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/15/2022

cx complaint of heating element broken in dishwasher confrimed heating element broken and piece melted to tub ordering parts needed for repairs will require 2 ct as tub job needed; ordrng 1 W11513977 (TUB-DISHWR) and 2 labors

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, Virginia 23669

Carl A.

Job Details: 06/15/2022

"cx complaint of unit not washing,checkedu nit to find the following error codes,F8E1,F7E5,found that connecotr on water valve not fully seated reseated harness on valves aslo found actuator to have failed replaced actuator tested and calibrated unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hampton, Virginia 23669

Carl A.

Job Details: 06/15/2022

"cx complaint of unit not coming on,checked power at ground block, 120, checked power at board 120, found that the board has short in it causeing unit not to come on ordering both parts needed for repairs; ordrng 1 w11410066 (control) and 1 w114164657 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Yorktown, Virginia 23693

Lucas R.

Job Details: 06/15/2022

"cx complaint filter stuck in housing, checked unit found ejecting mechanism in housing not ejecting filter, replaced housing, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Gambrills, Maryland 21054

Alexander D.

Job Details: 06/15/2022

"cx complaint water dripping on top of fz door gasket, keeps coming back after she wipes it up. inspected unit and verified complaint. no condensation on mullion. found a little ice under edge of ice container. cubes bridged together and seem bigger than usual, no small cubes. checked level of icemaker and its good front to back but side to side is leaning a little left, leveled unit but dont think thats the issue. seems valve is seeping. also check ice door and it doesnt hold water. ordering ice door asm and valve. scheduled return visit for 6/23; ordrng 1 WPW10606117 (ice door asm) and 1 W11482383 (valve)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Woodbridge, Virginia 22192

Carl R.

Job Details: 06/15/2022

Removed cover to access timer. Removed 4 tamper proof screws. Removed 2 screws holding in timer and installed new timer from tech previous diag. Reinstalled all covers and screws. Tested unit unit working properly. Wire harness not needed.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Mount Joy, Pennsylvania 17552

Drew B.

Job Details: 06/15/2022

helped JL now completed

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Smithsburg, Maryland 21783

Brian R.

Job Details: 06/15/2022

cx complaint is unit wont power up or run. had to try multiple times to get code to take and found F6E2 F2E1. have proper power to control and unit. no responce from UI. green light is flashing on control. unit will need console and control replaced at same time and unit to be checked again. as soon as parts are in office will schedule.; ordrng 1 W11112656 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Clifton, Virginia 20124

Christian C.

Job Details: 06/15/2022

Installed parts. Tested ui and all buttons are working. Temps set to recommended settings. Water dispenses and ice dispenses.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Annapolis, Maryland 21403

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test. cx said the units only 5 days old and never worked properly from day 1. called the office and spoke to CR she will reachout to cx; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW0

Near Wrightsville, Pennsylvania 17368

Drew B.

Job Details: 06/15/2022

replaced heater but couldnt get unit back in so cx will have to install back in cabinet but unit is operational

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Bladensburg, Maryland 20710

Mitchell H.

Job Details: 06/15/2022

installed new lid and tested. unit is now good to go. jobn completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Greencastle, Pennsylvania 17225

Bernard M.

Job Details: 06/15/2022

"Cx complaint the RC section isn't cooling. Inspected unit and found FC working as intended but ice forming at bottom of evap cover. Accessed evap and found ice clogging the chute to provide air for RC. Chute was clogged with styrofoam as well as ice. Removed ice and debris from chute, and now air flows through RC. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model MEDB850YW2

Near Crofton, Maryland 21114

Alexander D.

Job Details: 06/15/2022

"replaced element, retrieved and reinstalled clip that dropped inside unit. vacuumed all lint out. tested unit. unit is now working properly"

We serviced a

JENNAIR OVEN

Model JJW2830DB00

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 06/15/2022

Installed new console. While i had it out she said something abouyt the cabinet screw holes the cabinet is splitting. i told her that that is from installation she said that her installed did not do. It could of been the last guy. All i did was taking screws out and the cabinets was split like taht. The wood splits when the hols are not drilled which is done on installation. She was upset about fixing the unit multiple times. she noted that the cabinets can not take another fix. I told her that that is something she needs to talk to jennair about. The unti is good and is not damaged. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Inwood, West Virginia 25428

Danny R.

Job Details: 06/15/2022

found sensor on side of tank clogged cleared olut seen water inter unit and now drian and fills right checksok

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Smithsburg, Maryland 21783

Brian R.

Job Details: 06/15/2022

cx complaint is unit comes on but start button wont work. says he can change everything but unit wont run. when turning dial light switches ever witch way and unt wont start or run. found codes F2E1 and F6E2. unit will need parts. as soon as approval is given and parts are in office will schedule. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Culpeper, Virginia 22701

Ezra M.

Job Details: 06/15/2022

"missing correct infinite switch, ending in 4452 for front left burner. issue is with the switch.; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Frederick, Maryland 21704

Ricky E.

Job Details: 06/15/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Urbana, Maryland 21704

Ricky E.

Job Details: 06/15/2022

"tech line adrian... 7733643270... ck fnd units ff compartment vent blocked. this will cause the unit to think that it is much warmer than set.. confirmed with tech line, and explained to the customer and showed the customer how to prevent the issue, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 06/15/2022

"replaced hinges, reseated splutch, ran full diag cycle."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

"Replaced all parts, ran test 59 and the fan cam on. ran test 120 and icemaker went through all tests and UI displayed PA. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Dumfries, Virginia 22025

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is running a lot louder the usual. Ran Service Diagnostics on the unit. No Error Codes. I then ran Service Test on the unit. Cx is hearing a lot of water moving in side of the Dishwasher. Checked the Feed Tube. Found Feed Tube not connected to the sump. Retested the unit. Much quieter. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXB02

Near Gambrills, Maryland 21054

Alexander D.

Job Details: 06/15/2022

"cx complaint unit dripping from water dispenser and leaks from handle while dispensing water somtimes. inspected unit and verified complaint. not leaking now but can see 2 seperate water streaks on door from drip tray and from handle. sounds like water tube in door has a crack. also noticed right after dispensing can see bubbles form in door water tube and move backwards. tried greasing connections at door hinge, same issue. also noticed chute seal missing and serial# in range for drain tube service pointer. ordering door water tube, chute seal and drain tube kit. preid drain kit didnt arrive in time. S38253 Duck Bill - 100% Parts Coverage More than 5 Years(for drain kit only). quoted 334.90 for repair. cx paid 224.90 with c/c and will owe 110.00 labor on return visit.; ordrng 1 WPW10296451 (water tube) and 1 W10619951 (drain tube kit) and 1 WPW10287601 (chute seal)"

We serviced a

MAYTAG DRYER

Model MDG7500AWW

Near Smithfield, Virginia 23430

Anthony D.

Job Details: 06/15/2022

"cx complaint unit not drying tested unit verified airflow from vent at dryer as well as at outside vent checked good also found that unit would cycle heat for about ten minutes then would not heat after that, pulled door and front panel to gain access to coils on gas valve, two wire coil ohmed OL and thre wire coil ohmed at 2.2k ohms indicating a bad coil quoted cx 120.00 service call, 45.00 labor, 15.00 shipping , 1.44 tax,, 24.04 (279834) coil kit, 205.48 total, cx agreed replaced coils reassembled unit tested unit working as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit making a loud noise. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from previous diagnosis and while testing the unit found the drain hose to be defective. Ordering drain hose. Cannot reschedule at this time.; ordrng 1 W11414944 (drain hose) and 1 W11551233 (drain hose)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Harrisburg, Pennsylvania 17104

Fred G.

Job Details: 06/15/2022

cx complaint unit will power on but wont work. inspected unit and found 240.5vac to unit. i found the thermal fuse did not have continuity through it. replace it with preID part. tested unit and unit now checks good.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB07

Near Harrisburg, Pennsylvania 17109

Justin L.

Job Details: 06/15/2022

cx complaint turn table glass keeps popping off and door wont open. was able to access unit and found warped turn ring causing the glass table to pop off every couple rotations spilling food and liquids. when attempting to activate the door open the button responds but the motor just humms and wont open. will need parts for repair and once in office will need to contact cx and set return; ordrng 1 W11443144 (turn ring) and 1 W11493414 (interlock assembly)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near East York, Pennsylvania 17402

Drew B.

Job Details: 06/15/2022

cx complaint that unit is not going throuig cycle and having draingae issues i found the unit ot have intermitting lid locking and doesnt spin at times will just unlock and flash f5e3 and needs latch was able to get through obne cycle all other functions are operational ordering W10810403 and in and schd for the 17th; ordrng 1 W10810403 (lid lock 49@trb)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, Maryland 20876

Julian H.

Job Details: 06/15/2022

CX complaint about unit having litte bit of frost on FC and icecubes dropped on its own checked both compartments on arrival temps RC 39* FC6* CX had dropped temp a little per her air thermostat set it back on recommended noticed that Fc has few items need to put more produce to avoid little frost formation checked dispenser water and ice and working as designed could be a glitch on system but this is working properly as today svc call documented call 7733850492

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS1

Near Eldersburg, Maryland 21784

Ricardo S.

Job Details: 06/15/2022

CUSTOMER WILL CALL THE MANUFACTURER TO SEE IF THEY CAN COVER THE WHOLE REPAIR

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Smithsburg, Maryland 21783

Brian R.

Job Details: 06/15/2022

cx complaint is unit wont turn on or do anything. said someone before put a new board or something in to get unit to work. tested and checked unit. found codes F6E2 F2E1unit wont turn on. power at wall and unit checks. control green light blinking. unit will need console replaced with control. as soon as approval is given office will schedule.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Gardners, Pennsylvania 17324

Andrew S.

Job Details: 06/15/2022

Cx complaint is that the unit blew the light bulb when cx changed it. Upon arrival I found that the relay on the control is stuck in the on position causing the bulb to blow when installed. I am ordering a control and light bulb. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Quantico, Virginia 22134

Demonte S.

Job Details: 06/15/2022

Installed the Belt to the unit. Tested the unit. Unit is working as Designed.

We serviced a

JENNAIR RANGE

Model JDS9860BDS

Near Dumfries, Virginia 22025

Demonte S.

Job Details: 06/15/2022

"Inspected the unit. Found that the Left Front Burner isn't working. Found that the Main Harness to the Burner had snapped, Ignitor is split & Burner Head Ignitor screw is stuck / rusted out. Parts are no longer available for the Burner Head = 74011473, Harness = 74011529 & Ignitor = Wpw1010378. Cx paid for the Service call by Card. Cx is paid in full."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/15/2022

"cx complaint leak with floor damage, found leak from heater, found bushing gone (see pics) , major floor damage on both side of half wall and into basement (see pics), replaced heater per TSP and S-17304, left unit un mounted for floor repair per CX, ran diagnostics and tested all pos ok, costco 2 year"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC1

Near Yorktown, Virginia 23692

Jason T.

Job Details: 06/15/2022

"Cx complaint, will not finish a wash cycle, not draining the water at the end of the cycle. Error codes : F0-E1 load in drum clean cycle F5-E2 lock failure F8-E1 no-fill valve F9-E1 long drain F0-E2 oversuds. Ran factory diagnostic test, found weak control relay failure, low amp draw at the motor 1 amp atleast 6 is needed, also drain pump chattering during cycling, unit needs control and drain pump assembly. Per cx is contacting Maytag in reference to the unit, charging for the service call only: (paid in full credit card) advised cx repair estimate is valid for 30 days, cx agreed. Cx located his extended warranty from Lowe's, contacting for service.; ordrng 1 W11322901 (Control)"

We serviced a

WHIRLPOOL DRYER

Model MGD8630HC3

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 06/15/2022

installed side panels and new bulkhead. tested unit for cx. unit runs quietly. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Partlow, Virginia 22534

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the door panel tested and inspected for proper use. Unit now functions normally.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Taneytown, Maryland 21787

Brian R.

Job Details: 06/15/2022

replaced all parts ordered. cx had another unit in place and said they will switch out later and try unit again to see how it runs. she said she will call back if any issues. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, Maryland 21704

Ricky E.

Job Details: 06/15/2022

"customer stated that the units pantry ui not functioning.. fnd that the ui has been wet at some point, and will need the harness, drawer front and ui... also the units fzr led is out and causing issues in the lighting/dc circuit... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 W10695459 (module) and 1 w11462342 (led module)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

"Replaced all parts per TL, and the unit doesn't power on. The display remains blank. Contacted TL and went through necessary checks at control and UI, and Steve suggested replacing UI. Ordering assembly fascia, once part is in contact cx to reschedule; ordrng 1 W11478523 (assembly fascia)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, Pennsylvania 17104

Fred G.

Job Details: 06/15/2022

cx complaint unit is dispensing hot water for all settings. inspected unit and entered it into diag and found 0 error codes. ran and auto test and while unit was dispensing i felt the water hoses. i found the hoses were swapped. i was able to connected the hoses in the right spot and tested unit again. unit now checks good.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 06/15/2022

"came out to replace parts on unit , disassembled and replaced all parts led board pantry ui and harness , everything checked good while installing tested unit and everything is running as designed , reinstalled unit is running as designed cx agreed ."

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Frederick, Maryland 21701

Ricky E.

Job Details: 06/15/2022

"installed parts and verified operation, unit cks ok..."

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW1

Near Ranson, West Virginia 25438

Danny R.

Job Details: 06/15/2022

the rods are bent and shaking; ordrng 1 W10780044 (rods)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Annapolis, Maryland 21409

Kevin P.

Job Details: 06/15/2022

"please reschedule, tried to call cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test but number is not good. recording pops up sayiong the number youve called is not allocated.; saved tckt"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/15/2022

cx complaint center burner goes out when turned down to simmer and adjuster screw wasn't working replaced valve and not burner working good.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Darlington, Maryland 21034

Neil H.

Job Details: 06/15/2022

cx complaint unit basket slipping found stripped hub replaced unit recalb. tested good 275.16 collected

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Parkton, Maryland 21120

Marc M.

Job Details: 06/15/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Scottsville, Virginia 24590

Eric F.

Job Details: 06/15/2022

"Confirmed cx complaint cannot turn off bottom oven, botton oven power button on ui takes you to settings menu. Cannot turn unit off without using wifi or resetting unit to factory settings. Went to install pre-id'd parts, unable to remove unit from wall. Pulled as hard as I could and unit is not budging at all, no movement. Instructed cx to have unit removed and to call us back when it is accessible. Please return with pre-id'd parts.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Laurel, Maryland 20707

Israel R.

Job Details: 06/15/2022

Customer complaint unit is not working. I tested the unit and found the unit is not draining. I found the drain pump jammed with glass. I removed the glass. Tested unit is back to normal operations. collected 120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Abbottstown, Pennsylvania 17301

Sal R.

Job Details: 06/15/2022

"Per the previouse tech, I was able to put the mastic and the sleeves. , Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Shenandoah Junction, West Virginia 25442

Danny R.

Job Details: 06/15/2022

unit isnt defroating still willl reorder control harness and a heater elelemnt also told cx about over stuff freezer cuasing air leak; ordrng 1 W10316760 (sensor) and 1 W11524653 (harness) and 1 W11547652 (heater defrost) and 1 W11524469 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/15/2022

cx complaint units dispenser wont open. inspected unit and found the spring for the dispenser door has fallen out. door wont open on its own. ordering 1 (W10861000). scheduled cx for 6/20/22.; ordrng 1 W10861000 (detergent dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Sykesville, Maryland 21784

Ricardo S.

Job Details: 06/15/2022

"the client complains that the unit not making ice and now the ice tray is it stuck and wont come out .. the i/m or fill tube is leaking, order parts, THE CLIENT KNOWS THAT HE NEED TO DEFROST THE UNIT BEFORE THE NEXT APPOINTMENT; ordrng 1 W11185686 (ice-contnr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 06/15/2022

CX complaint was that the RC door switch failed. I was able to access and replace the switch form van stock. UNit test good.; used 1 W11384469 (Door switch) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 06/15/2022

"CX complaint is that the the utni stoped mid drain. I found rthat thentuni will not power on and will not unlock the door. I was able to pop the top and CX removed clothing. I attempted to remove the pressure hose , but was unable to unlock the lid. I am ordering 1 drain pump (W11396717), 1 UI control (W11478526), and 1 control board (W11419171). Once the contract is apporved, please have somoene form the office call to set a return date.; ordrng 1 W11396717 (drain pump) and 1 W11478526 (UI panel control) and 1 W11419171 (main control)"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW0

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 06/15/2022

as per previous visit was able to access unit and replace parts. calibrated and tested unit now operates as dwsigned no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 06/15/2022

cx cancelled didnt know abput labor cost and cant afford to work it it

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ0

Near Sykesville, Maryland 21784

Ricardo S.

Job Details: 06/15/2022

"Replaced parts. reset power, evaporator fan motor working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

"Cx complaint unit doesn't cool. Restored power to unit and heard compressor come on. The run windings were make loud buzzing noise and compressor shut off after 30 sec. Ran test 3 and compressor came on but shut off with the UI displaying 01as if it were still running. No frost pattern on evap, but fans running. Unit will need sealed system repair with 3 call count. Parts are in stock and able to reschedule for 6/17. Office will contact cx with time frame.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (filter drier) and 1 WPW10608485 (evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 06/15/2022

"cx complaint that unit is gett a f0e7 error code no other codes stored i was able to run calibration unit locked and drained and shifted to the spin no issues and completed i wa able to reset and run an auto service test and no issues with incoming water spinning etc foudn needed recalibrated for washer reading in clean wash cycle, tested no issues checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Boyds, Maryland 20841

Julian H.

Job Details: 06/15/2022

replaced led all lights working now

We serviced a

WHIRLPOOL WASHER

Model MFW9600SQ1

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 06/15/2022

Per previous diag I was able to access and replace the drain pump. I thn tested the unit. During the test I found that the bellow gasket has a tear in it at the water inlet tube. I quoted the cx for the cost of the part. Cx paid in full. I called the office and spoke to Megan and she ordered the parts and scheduled the retrun for Friday6/17

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 06/15/2022

"Installed parts, found drive belt slipping, installed part from truck stock, tested unit, unit working as designed.; ordrng 1 WPW10006384 (drive belt), used 1 WPW10006384 (drive belt) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEW5

Near York, Pennsylvania 17408

Sal R.

Job Details: 06/15/2022

"CX complaint is that the utni is leaking out of the FC . I found that the drain tube is clogged with ice. Per Technical Service Pointer #: W10632338E, I am ordering 1 Service kit W10619951. Part is covered by WP using S - Code #S38253 . I am collecting 120.00 cash for service charges. CX will owe 120.00 for labor charges once job is cpompleted. I have set a return date for 6/21; ordrng 1 W10619951. (service kit / drain tube 55 @ tribs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW01

Near Taneytown, Maryland 21787

Brian R.

Job Details: 06/15/2022

cx has a few issues with the unit. says unit has temp issues a bad door gasket and unit shuts off at times and then back on and shes worried about losing everything. unit is a single fridge. took temp readings at time of service of 41. checked over unit and evap clear and lights and fan work. also found gasket starting tear teat and come apart. unit wil need parts. as soon as parts are in office will schedule.; ordrng 1 W10856583 (Door Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

"Cx complaint unit doesn't make ice. Accessed icemaker and found all connections were good. Found ice build in the fill tube and on the bail arm preventing it from raising. Checked voltage behind kickplate for fill tube heater and it was OL. Attempted to enter service and UI goes blank. Unable to scroll through to conduct any tests. Ordering UI and door, door to be shipped to cx address. Cx will call office when it arrives to reschedule; ordrng 1 W11551458 (FC door (stainless)) and 1 W11518204 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/15/2022

"installed new ice makeer, cycled unit and tested , now working as designed . job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Fredericksburg, Virginia 22401

Tanner B.

Job Details: 06/15/2022

installed new water line from filter housing to back cabinet . job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 06/15/2022

installed new heater . job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 06/15/2022

"cx complaint unit is making different noises at different times. inspected unit and entered it into diag and found error code f10e2. cleared codes and ran a auto test. as soon as the wash motor started i heard it. humming/winding noise. pump is getting currect voltage, and it ohmed in spec. wash motor is not to be this loud. unit needs new sump assy. ordering 1 (W11416362) please call cx once part is in to schdedule return visit. called tradecare due the part availability, was told no eta on it. TC is ordering part and will ship to the office. PO on the part will be the cx PO#599195. (SR7733891241); ordrng 1 W11416362 (sump assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Walkersville, Maryland 21793

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the unit not dispensing ice, inspected unit and found a abd auger motor, connection cks ok, motor makes a humming noise, order part; ordrng 1 w11310391 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North East, Maryland 21901

Alexander W.

Job Details: 06/15/2022

"CX stated unit has rusty clothes. tested inspected and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greensboro, Maryland 21639

Jonathon C.

Job Details: 06/15/2022

"cx complaint, lid not locking. tested unit, verified complaint. tested lidlock in manual activation, found lid lock defective. no stored codes. replaced lid lock from pre id. tested unit. unit working a sdesigned. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 06/15/2022

cx complaint is the unit not making ice. unit was just delivered and has not made a single cube of ice. freezer temp is 0 according to my temp prob. i found the IM not plugged in compeltly. once plugged in tray moved back and forth. i ran the test and it completed cyce and filled properly. unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model MGR8800FZ2

Near Upper Marlboro, Maryland 20772

Mitchell H.

Job Details: 06/15/2022

cx complaint right rear bruner not working. installed new igniter and unit is now good on that issue. the cx mentioned if the grates were normal to get some rust spots and discoloration. grates are covered under 10 year warranty on this oven so just ordering those for him as well. please reshcedule when part comes in. took pic of rust spot i could not get off at all. it was indeed rust.; ordrng 1 W11381652 (grates)

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