Service History 1085 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 06/15/2022

"Cx complaint is smell on clothes. tested inspected and verifed complaint. Found the unit wokring as designed. Verifed proper airflow, and found unit cycling on and off. Temp selcetor also appeared to be working properly. Explained to cx the discoloration of the back vent is normal. Cx is using a new detergant and that is where the smell is coming from. Unit is working as designed. Job is complete. Collected 120 service call by check"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 06/15/2022

cx complaint unit is not working.inspected unti and got no error codes.tested all burners and bake/broil function.unit is working as desgined.explained to cx on how to properly use unit.unit comes up tp proper temps aswell

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near New Castle, Delaware 19720

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit not powering on. tested inspected and verifed complaint. Found the fascia getting power but not responding. Replaced the fascia from pre ID and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Heathsville, Virginia 22473

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit found Motor assy needed rubber gasket motor mount gasket is torn from motor mount. Ordering new motor assy for repair; ordrng 1 279827 (motor!dryer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 06/15/2022

Cx complaint is unit is freezing in the bottom drawers in the rc. inspected and verified complaint. cx had produce in the crisper drawers that were becoming frozen. checked the temperature inside the unit and it matches the set temp of 39 degrees. went to the control and ohmed out the thermistor for the rc and it was in the range. this is the only section of the fridge that is freezing and the freezer is not over freezing/at correct temps. adjusted temp up on unit to 41 to see if the temp is just set too low. Ordering a thermistor just in case the issue persists. Cannot reschedule due to OOS part.; ordrng 1 W11135456 (rc thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Frankford, Delaware 19945

Andrew W.

Job Details: 06/15/2022

Cx complaint is that freezer door slams shut and is tough to open. inspected and verified complaint. freezer slide rails are defective. part that was sent was the mount bracket that attaches to the freezer door. additional parts needed to correct the issue. ordering rails for fc door slides. cannot reschedule due to SO parts.; ordrng 1 W10516605 (rail) and 1 W10516604 (rail) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket) and 1 WPW10330995 (bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/15/2022

"cx complaint unit leaking from filter and fc door hard to open and close, checked unit, come to find defective water tube allowing water to leak down into fc causing door slides to freeze shut, quoted cx, cx approved repair, replaced water tube, tested, no signs of any leaks, also removed all ice from fc, cx paid in full, unit working as designed. left old part with cx."

We serviced a

JENN-AIR RANGE

Model JGRP430HL01

Near Washington, District of Columbia 20003

Shawn D.

Job Details: 06/15/2022

"cx complaint front left burner not igniting but willl work if you use a lighter. inspected unit and conifmred front right burner is not igniter, found igniter good just isnt making good contact on burner head. i then tested rest of burners and rear ones are working great front right is giving some issues also. went to van grabbed 2 burner heads from v/s installed both front burner heads and tested and both are now igniting great. unit is good; ordrng 2 W11319683 (burnr-head SD VAN STOCK)s, used 2 w11319683 (burner head) from stock"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 06/15/2022

cx complaint unit drawer doesnt straight.inspected unit and found unit chassis to be bent.called techline and informed unit is not repairbale.7733889427

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Gainesville, Virginia 20155

Robert W.

Job Details: 06/15/2022

"CX recev letter for service pointer. Inspected unit and found the unit is under the service pointer for element replacement, Pulled unit and replaced element and tested unit is working peoperly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Culpeper, Virginia 22701

Ezra M.

Job Details: 06/15/2022

"installed fc fan and harness and control, verified defrost and fan working properly, getting full frost pattern on fc evap."

We serviced a

WHIRLPOOL FREEZER

Model WRS586FLDW00

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 06/15/2022

"cx complaint the unit isnt cooling proper in RC. found frozen over FZ. found element unplugged. used steamer to clear ice off evap. as i was cleaning ice off evap, unit went into defrost mode. verified damper opening & closing test 3 evap fan still strong. collected svc by CASH."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Midlothian, Virginia 23112

John P.

Job Details: 06/15/2022

CX complaint unit not working checked unit found actuator unseated from cam replaced actuator per pointer calibrated tested working as designed

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW0

Near Petersburg, Virginia 23803

Chris B.

Job Details: 06/15/2022

cx complaint unit stated f3e1 inspected unit confiremd cx complaint f3e1 pressure switch fault f8e3 over flow f0e2 over suds cleared pressure hose of obstruction unit may need pressure switch if cx call back W11316246 or possibly new tub collecetd 120 sc cc unit working as desighned ran unit on rinse and spin cyclle waited till unit drained working as desighned email in sticky note

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Sterling, Virginia 20164

Carl R.

Job Details: 06/15/2022

Arrived at the cx location. Building is empty. Cx will need to reschedule and call with new address.

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, Virginia 22202

Emmanuel R.

Job Details: 06/15/2022

"Cs unit is making a squealing noise, confirmed complaint, I found the cooling fan has a bad bearing so everytime it turns on it makes a squealing noise. Replaced cooling fan w11107275 and tested unit, unit is now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ01

Near Leesburg, Virginia 20176

Richard B.

Job Details: 06/15/2022

"CX complant. Water dispensing slowly after filter changed. Used two filters and same flow. Used filter bypass and water flows good indicating a filter head issue, Will need resivoir filter head, Quoting CX price, Installed resivoir , Tested unit. No leaks , working as designed. Job completed, RB"

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ02

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 06/15/2022

Cx complained of frost. Inspected the unit and found the door was not closing on the left side. Removed door and basket and adjusted the rail to go all the way back. Reinstalled parts and tested and the door now pulls shut. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, Virginia 20147

Richard B.

Job Details: 06/15/2022

"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, Virginia 22182

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Rockville, Maryland 20850

Roberto I.

Job Details: 06/15/2022

"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/15/2022

"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Roanoke Rapids, North Carolina 27870

Chris B.

Job Details: 06/15/2022

cx complaint unit has poor wash quality and unit will not start cx stated this is second unit supllier has brought out to home cx stated unit will not start inspecetd unit found no error codes stored started unit with load and detergent and softner advised cx on amount to be used cx stated thye have been using whole cups of softner and detergent and complaining of bad odor when clothes get done advised cx of use and care statey till unit filled and washed drained and spin unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Lorton, Virginia 22079

Lloyd B.

Job Details: 06/15/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Great Falls, Virginia 22066

Richard B.

Job Details: 06/15/2022

"CX complant. Freezer freezing, Prior diagnosis found freezer icing up . And unit needs service kit which adds a fan . Installed service kit and reassembled unit. . No new ice has occored since last visit after fluffing gasket. Job completed, RB"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/15/2022

CX complaint F6E4 error code. Previous tech cleared error codes. Verified today no error codes. Replaced console & immediately got 3 error codes. Unit self started a MW heat cycle & cancel button not responding. Reset breaker & pulled error codes F2E1 stuck key / F6E6 comm error / F6E8 MW apl mgr > JJ; ordrng 1 W11093254 (Console SS - reorder due to error codes) and 1 W11229448 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Alexandria, Virginia 22301

Emmanuel R.

Job Details: 06/15/2022

"Cs icemaker stopped making ice, found error code E5 Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Checked thermistor reading open, Replace icemaker and tested unit, box fan runs fills with water and cycles good now.Advised to wait 24hrs for icemaker to start making good ice. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Alexandria, Virginia 22309

Dustin F.

Job Details: 06/15/2022

"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ

We serviced a

WHIRLPOOL FREEZER

Model KBSD618ESS01

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF06

Near Richmond, Virginia 23225

Joseph D.

Job Details: 06/15/2022

"replaced failed icemaker and shim, unit now ice making properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Fairfax Station, Virginia 22039

Lloyd B.

Job Details: 06/15/2022

Cx complained the unit leaked. Inspected the unit and found that there is a crack in the valve assy. Unit needs entire valve assy with dispenser assy installed; ordrng 1 W11173597 (valve assy)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Woodbridge, Virginia 22192

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit did not fill and made noise. Inspected the unit and found in diagnostics, the cold valve did not fill and when spinning, there was a noise from the gearcase. Unit needs new valve and gearcase. Service declined. Job complete; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, Virginia 22309

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Buttons now working on UI6/15/2022 - DF on arrival found the UI raised and bubbled up ( likely from heat/moisture) with alot of water marks and heat marks. Upon further inspection i found the units Drain tube wasnt installed properly, it doesnt go into a high loop into a air gap OR go into the garbage disposal. appears to go direcrtly into the floor under the unit. which can cause a buildup of moisture and heat, warping the UI board. Ordered New tub gasket (old one is discolored) W11483553 and a new UI assembly (black) W11413963. CX will consult installers or plummer to fix the draining of the unit then call back for repairs.; ordrng 1 W11413963 (UI Assembly) and 1 W11483553 (Tub Gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Alexandria, Virginia 22314

Emmanuel R.

Job Details: 06/15/2022

"Cs unit has been cooling better since last visit, i noticed it didnt want to go into defrost tested bi-metal is bad, Replaced the harness unit is now defreezing and working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22310

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Fridge Not Cooling, Losing food such as meat cheese and other things. CX also reported Rust on door. (CX is using appropriet stainless cleaner, DF verified)6/15/2022 - DF all fans running, temps at recommended settings, did amp draw on compressor, compressor drawing .66 AMPS. Confirmed Sealed System Job Needed with EW. Ordering UV drier WPW10143759 Compressor W11580057 Process Stub W10913906 Refrigerator Door LW10913407 and 1 R600a Can; ordrng 1 WPW10143759 (UV Drier) and 1 W11580057 (compressor) and 1 W10913906 (Process Stub) and 1 R600a (R600a) and 1 LW10913407 (Refrigerator DoorwGasket/stainless)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Alexandria, Virginia 22312

Dustin F.

Job Details: 06/15/2022

"CX complaint No Cooling6/15/2022 - DF Inspected the Unit, found heavy frost pattern on evaporator cover, steamed frost to thaw out. Found Bad thermistor reading .600 Ohms then inspected the connector of the wires going into the cabinet and found corosion and evidence of a thermal event. Called WP tech Line and spoke to Scott, Who agreed and deemed unrepairable. Gave me SR: 7733894744"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ashburn, Virginia 20148

Carl R.

Job Details: 06/15/2022

"Removed shelves and plastic bins. Turned uit off. Removed tower and evaporator cover, Removed chunks of ice around the evap. Removed lower drip pan, and added new drip pan with tie straps and puddy. Reinstalled evap cover and tower and ceiling. ref-middle level of unit has frost ask covid questions. Performed service from previous tech recommendations. Scode s16360"

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Fairfax Station, Virginia

Lloyd B.

Job Details: 06/15/2022

Cx complained the drum did not turn. Installed new motor and tested and it now turns on each attempt. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, Virginia 22066

Richard B.

Job Details: 06/15/2022

"CX complant , Dishwasher kleaked . Prior diagnosis found a bad seam where water leaked, Replaced tub assembly , Found electrical connection not up to code . saftey hazard. No junction box where electrical is connected, Left disconnected advised CX needs to still be installed,with proper electrical box, RB Job completed, RB"

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Clifton, Virginia 20124

Lloyd B.

Job Details: 06/15/2022

Cx complained of sparking. Inspected the unit and found damage to the wave guide cover. Removed covers and tested and the unit heats with no sparks. Explained to safety and they are only covering diag. Cx will repair. Job complete. SR7733852949

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Fairfax, Virginia 22030

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit did not finish a cycle. Inspected the unit and found that the lid was locked and the unit did not perform any step in diagnostics. There is a drain error F9E1. Examined the pump and once the wire was moved, the drain pump came on. Unit needs new harness; ordrng 1 W11591637 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 06/15/2022

CX complaint is no ice and loud noise. Inspected/tested unit and verified complaint. Found FC evap fan hitting off ice on evap. Checked back and cleared drain tube that was clogged. This has the evap cover with the strofoam on back and too much risk of damage with it frozen over. Informed CX if this happens again to call us but she is turning her unit off for 2 days to defrost evap.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Richmond, Virginia 23227

Joseph D.

Job Details: 06/15/2022

i replaced the drain hoses so now unit can now drain properly. unit now draining at end of cycle.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Oak Hill, Virginia 20171

Carl R.

Job Details: 06/15/2022

"Inspected unit and found spray arm laying on heater element. Inspected the spary arm and cover. Found spray arm not holding securely to cover. Unit needs spray arm, heater element and cover. Burning on the bottom; ordrng 1 WPW10455271 (Cover) and 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesterfield, Virginia 23832

John P.

Job Details: 06/15/2022

CX complaint unit stopped cooling checked unit found freezer evap covered in ice during testing found control saw open defrost thermistor also found loose connection on brown wire to heater applied dielectric grease to all connectors after replacing thermistor tested unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Chesterfield, Virginia 23832

John P.

Job Details: 06/15/2022

"CX complaint unit not powering on check the break found tripped, reset breaker found open Tod on back of unit replaced Tod, ohmed out elements all in range, CX stated she was using the self-clean when incident took place found no stored error codes, unit currently working as designed; ordrng 1 WP4449751 (Tod), used 1 WP4449751 (Tod) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW00

Near Lochearn, Maryland 21207

Keith H.

Job Details: 06/15/2022

cx complaint is unti not cooling inspected unti and found cie cream soft ice cubes watery compressor pulling .3amps needs ss reapir 3 count job; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Herndon, Virginia 20171

Carl R.

Job Details: 06/15/2022

dw shaking/not secured. Inspected unit and found that thebright side of the dishwasher is missing a screw. Removed dishwasher from underneath the kitchen counter. Found preexisting hole. Put a screw in. Screw is not holding properly. Builder needs to inspect cabinet. No parts used

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Yorktown, Virginia 23693

Anthony D.

Job Details: 06/15/2022

cx complaint F2E2 checked unit found F2E2 ui disconnected code followed service pointer W11436350 cleared code ran test cycle code reappeared ordering UI to complete reair ; ordrng 1 W11478526 (fascia assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Newport News, Virginia 23602

Anthony D.

Job Details: 06/15/2022

"cx complaint water dispensing slowly checked unit found water pressure good from supply, checked good coming from filter housing to valve valve also checked good, removed filter from unit installed bypass valve tested dispensing water normally reinstalled filter purged air from system tested unit working as designed"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Gaithersburg, Maryland 20878

Roberto I.

Job Details: 06/15/2022

Replaced right door skin. Removed left door and flipped bottom door stop. Unit good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Midlothian, Virginia 23112

John P.

Job Details: 06/15/2022

Upon a arrival CX gave me receipt showing 5-year extended protection plan through Lowe's adviced CX needed to contact Lowe's

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Prince George, Virginia 23875

Chris B.

Job Details: 06/15/2022

cx complaint unit will not make ice inspected unit confirmed cx complaint found fualty switch on IM replaced IM tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/15/2022

replaced led and working properly

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Midlothian, Virginia 23112

John P.

Job Details: 06/15/2022

"CX complaint burnt homemade lasagna in upper oven advised would cook thick items in lower oven to allow space from elements.Set to upper to 350, unit 420 at done pre heat:311377315375Average 345.Lower set to 350 preheat 360326346325354Average 338Adjusted lower oven to be closer in range by making 10 degrees hotter.No saves error codes unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Midlothian, Virginia 23113

John P.

Job Details: 06/15/2022

Replaced heater per pointer tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Laurel, Delaware 19956

Michael E.

Job Details: 06/15/2022

CX complaint: not washing. Tested and verified complaint. F4E3 error code for motor not running. Unit fills and drains but does not wash. Pump and motor needed. I quoted CX price to repair and saved quote. CX declined repair so he can look into getting a new unit. CX paid for service on CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 06/15/2022

cx complaint is dispenser is loud. Inspected/tested and verified complaint. FOund dual valve making loud grinding noise. Replaced from pre-id. Retested and the noise is gone. Unit working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Phoenix, Maryland 21131

Neil H.

Job Details: 06/15/2022

"f6e3-acu-mcu comm.f7e7-motor cant reach rpmf7e3-basket engaged during wash7733886542-sr checked ohm stator checked good found humming in dia new lower harness needed ; ordrng 1 W11568984 (Harness, Lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Derwood, Maryland 20855

Julian H.

Job Details: 06/15/2022

"BRAND NEW HOME WHEN CX PURCHASEDAPPLIANCES CAME WITH HOMECX complaint about unit not cooling properly temps on arrival RC 62* FC49* set @ 0* 37* went to evap and is just sweating no frost pattern checked with uv light no signs of dye compressor & fans running all the time windings resistance 6,7,13 which is good issue with sealed sys need parts 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 3COUNTS (SEALED SYS MAJOR) and 1 NITROGEN (NITROGEN)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 06/15/2022

replaced heater per service pointer.working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 06/15/2022

"Installed new ineer and outer door, console, harness ands terminal block . tested unit. unit is now working as designed . Job cpomplete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 06/15/2022

returning after my next job; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 06/15/2022

"CX Concern the unit giving f3e2 error , pulled unit and tested temp sensor ,, reading 12kohms . should be 500-1000 ohms.. out of range .. needs temp sensor; ordrng 1 WPW10467289 (temp sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 06/15/2022

returning after my next job; saved tckt

We serviced a

WHIRLPOOL RANGE

Model MER4600LS0

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/15/2022

CX complaint: display not working. Tested and verified complaint. At receptacle im getting 120vac and 45vac on each leg but 61vac when i put probes on both legs. Insufficient power at receptacle. Terminal block and wire harness both look to be in good working order. I advised CX to have a licensed electrician inspect the electrical supply. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

Cx complaint the icemaker isn't working. Inspected FC door and found frost build up on outside if ice bin. The door gasket isn't sealing at the upper right corner. Cleaned out all ice build up around bin due to air travelling up through separator. Separator wasn't sealing due to ice inside keeping paddle open. Ran test 44 and 45 and is operating as intended. Found sensor on icemaker broken off and hanging in bin.

We serviced a

KITCHENAID MICROWAVE

Model KEHC309JSS08

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/15/2022

"CX complaint: piece fell out from bottom of door and door falls open now. Tested and verified complaint. The part that fell out looks like a piece of the torsion spring. Ordering both hinges and both torsion springs. Scheduled return for 6/24 PM after 12:30pm.CX paid for service, parts and S&H, and tax on CC. On repair visit, all parts may not be needed. Posibly only 1 torsion spring needed so on repair some parts may need to be deducted out if they were not needed. 110.00 will be owed on repair but money owed may change based on parts needed and not needed.; ordrng 1 WP4375324 (hinge-door) and 1 WP4375323 (hinge-door) and 1 WP4452398 (spring) and 1 WP4452395 (spring)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Baltimore, Maryland 21230

Shane M.

Job Details: 06/15/2022

installed all parts. went to try & power unit up. no action at console. 120v wall 120v control. ordering console & control 2nd tech needed stackable. pan is damage.; ordrng 1 w11334605 (control) and 1 W11367297 (console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Mechanicsville, Virginia 23116

Joseph D.

Job Details: 06/15/2022

"unit with failed sump assembly, must replace to enable operation. cx declined repair. 120 diagnosis check"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, Virginia 23235

John P.

Job Details: 06/15/2022

Upon arrival CX stated Whirlpool was going to cover repair advice CX would need to get back in touch with whirlpool for authorization

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Ocean City, Maryland 21842

Andrew W.

Job Details: 06/15/2022

"Cx complaint is unit has visible damage to handle. replaced handle from prior diagnosis. unit is working as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP107ESS03

Near Washington, District of Columbia 20015

Israel R.

Job Details: 06/15/2022

I went to installed switches and i notice the door is not closing correctly not because the door switches is because the hinge is over spreading. the door is pass 90 degrees. I adjusted the hinges and now the door is closing but i let the customer know that the unit will need new hinges because the fix could not last long. I did the math and quoted for both hinges to be replaced hinges are less that switches.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Bridgeville, Delaware 19933

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing. tested unit, verified complaint. found sump not running during wash cycle. pulled front cover and tested power from control. 1.2vdc. replaced control. issue persisted. replaced sump, tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hopewell, Virginia 23860

Chris B.

Job Details: 06/15/2022

cx complaint unit will ice up at bottom of fc inspected unit found drain hose probe not alighned with drain hose replaced probe thawed hose unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/15/2022

Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 06/15/2022

Installed manifold but found feeder warped. Causing upper wash arm to hit mount. Need to return with feed tibe and wash arm; ordrng 1 W10872558 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (Spray arm)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 06/15/2022

"Cx complaint of unit not dispensing ice. Did confirm yoke and motor spline stripped. Will need to return with motor,yoke,and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Motor)"

We serviced a

JENN-AIR RANGE

Model JGRP548WP01

Near Purcellville, Virginia 20132

Daniel J.

Job Details: 06/15/2022

unit not keeping heat or reigniting in right side 30 inch oven tested 3 times lit and heated on 4th test no click or spark found door light on pressed and lit after a few seconds per service pointer checked behind gasket and door screws tightend hinge screws tested light off everytime informed cusotmer that with light being on unit will not reignite and informed him replacing hinges would help we tested customer ok with the way its igniting paid 120 by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS04

Near Hampton, Virginia 23669

Austin D.

Job Details: 06/15/2022

"cx complaint the unit is cooling still only in freezer. checked the unit and found that the thermistor on the fresh food evap was no reading OL at the control and UI. therefore, i disassembled and checked. tried replacing the tehrmistor and still reading OL. wire is damaged at cabinet or internally so that the unit cannot read that thermistor. called techline adnwas told there is no repair for this. advised cx the manufaturer will contact them within 48 hours to decide the next steps. left cx with SR number incase manufacturer doesnt contact within 48 hours they can contact cx service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Norfolk, Virginia 23502

Austin D.

Job Details: 06/15/2022

came out to replace the light assembly. repalced the light and tested unit. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/15/2022

"Replaced heater per service pointer #11540964, unable to run test due to cx had unit's junction box disconected and unit pulled out from undercounter. Instructed cx when re-installed run unit like normal and if it doesn't heat call back and we'll re-diagnose."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 06/15/2022

cx complaint unit has frost in freezer.inspected uit and could confirm cx complaint.cleared visiable ice so unit could seal.foind unit to have gaps in the cabinet so will need to add silicone to make sure unit is sealing properly.will bring gasket incase we need it W10841140 23 tribles; ordrng 1 W10841140 (silicone)

We serviced a

AMANA BEVERAGE CENTER

Model n/a

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 06/15/2022

pee test

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/15/2022

"cx complaint unit not igniting, checked unit, unit has 123vac, 2vac being sent to burners, ordering spark module, control, and insulation kit to complete repair.; ordrng 1 W11025151 (insulation) and 1 W11113908 (cntrl-elec) and 1 WP6610341 (module-spk)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Quinton, Virginia 23141

Joseph D.

Job Details: 06/15/2022

unit with cracked seperator plate. must replace when available please. auger motor. doesnt line up.; ordrng 1 W11244434 (ice-contnr) and 1 WPW10293212 (auger plate)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chevy Chase, Maryland 20815

Israel R.

Job Details: 06/15/2022

Installed new parts and tested. Unit is back to normal poperations.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near ,

Joseph D.

Job Details: 06/15/2022

"replaced ui, unit started and working properly now. ui was shorted."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/15/2022

"cx complaint unit working intermittently, checked unit, come to find defective harness, quoted cx, cx approved repair, cx provided harness, replaced harness, tested unit working as designed. cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Rosedale, Maryland 21237

Milton J.

Job Details: 06/15/2022

"Complaint unit leaking. CX was showing me since previous tech was there the FC light stopped workikng. Inspected and found voltage to socket but light not illuminating. Switch seeing door as closed when door is opened and RC doors open with switches depressed. Ordering new FC Switch, Socket and Bulb plus returning with Pre-IDed Control. -MJrob; ordrng 1 W11338583 (FC Bulb) and 1 W11445850 (FC Switch) and 1 W11447232 (FC Socket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Millersville, Maryland 21108

Kevin P.

Job Details: 06/15/2022

"installed new harness and unit is testing good, when i arrived cx said unit wasnt working at all not juist the noise complaint. found f7e4 error shifter engagement fault, explained to cx that the shifter was also the source of the noise believed to be due to an issue in the harness which i already ordered and the new error could be a result of the same defective harness. installed parts and unit tests good, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Richmond, Virginia 23234

John P.

Job Details: 06/15/2022

"CX complaint unit shaking violently checked unit found unit still had shipping bolts installed, removed shipping bolts, ordering ACU and dispenser for pointers; ordrng 1 W11322903 (ACU)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, Virginia 23323

Branden R.

Job Details: 06/15/2022

"cx complaint vibration or out of balance loads checked unit found f0e3 overload and f0e5 off balance , cleared codes and checked all major componets everything checked good uninstalled and checked gearcase everything checked good with gearcase while disassembling found nut holding rotor on vary lose , allowing small amount of play in spin , added a DOT of blue locktight just to cover 2 or 3 threads , and hand tighted bolt . reinstalled and tested unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, Maryland 21206

Milton J.

Job Details: 06/15/2022

Appointment for new Heating Element as SP. Installed new Heater as sent by Pre-ID. Tested and is functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Baltimore, Maryland 21215

Keith H.

Job Details: 06/15/2022

freezer evap over frosted ordeirng corresponding parts 2 count; ordrng 1 W11032800 (motor-evap) and 1 WP12729128 (heater) and 1 W11034025 (front-pan)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, District of Columbia 20024

Shawn D.

Job Details: 06/15/2022

took unit apart got drain pump out the pan is full of water installled new one then did acu put unit back together and tested and unit started a cycle and drained the water out compressor heat pump system then kicked on and started running. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/15/2022

Cx complaint ice maker stopped working. Tried harvest test and nonresponsive. Checked for voltage at the ice maker connector and was 117vac. Installed new Ice Maker as sent by Pre-ID. Tested which harvested and filled with no issues. Unit is now functioning properly. -MJrob

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VES02

Near Laurel, Maryland 20723

Robert L.

Job Details: 06/15/2022

"installed new icemaker and harness per previous, module cycled and called for water, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, Virginia 22314

Emmanuel R.

Job Details: 06/15/2022

"Installed capacitor,lower harness and installed belt cover, tested unit . unit is now working as designed."

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