Service History 1081 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fallston, MD 21047

Neil H.

Job Details: 06/17/2022

replaced the valve tested good prior valve wasn't closing so water filling in washer when off

We serviced a

KITCHENAID HOOD

Model KVWB606DSS3

Near Fairfax, VA 22030

Christian C.

Job Details: 06/17/2022

Cx complaint unit turns on by itself. Found control hitting panels of unit causing buttoms to be pressed with a little bit of movement to the unit. Installed control. Tested all buttons. Unit is working as designed. Called safety.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/17/2022

"CX complaint screeching noise during cycle.Tested unit, confirmed noise coming from idler pulley. Removed front and drum, found seized idler pulley. Cleaned, lubricated arm shaft and replaced pulley using pre id part. Unit tested ok. Collecteed $234.93 withy check # 3128"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS537SIAM01

Near Stafford, VA 22556

Tanner B.

Job Details: 06/17/2022

"7733911595 Cc mainly first thing in AM when opening the Rc the leds are out then will flash.. i found the unit off when i arrved , as soon as i pulled led in top of rc the lights worked.. couldnt test power coming in when failing, when they turned back on the led was getting 120vac and 26vdc.. called techline. informed them the diamond led has been changed, informed them on voltages and i checked all led connections.. had me check yellow/red and gray wire in rear.. no loose connections. wpl tech stated theyve seen the fc and rc cripser with issues; ordrng 1 WPW10515057 (led)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Suffolk, VA 23437

Zachery R.

Job Details: 06/17/2022

"cx complaint bulkhead cracking, verified issue, replaced bulkhead, installed both shafts and used old nut to complete repair, tested, unit working as designed. left old bulkhead with cx."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/17/2022

"replaced gearcase, valve, acu, suspension, hub, and actuator, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/17/2022

"cx complaint unit no heating, checked interlocks, interlocks seem to be making decent contact, replaced interlocks, unit still making clicking sound. called techline was advised to replace primary interlock again SR#7733908110 ordering interlocks and control to complete repair.; ordrng 1 W11552018 (acu) and 1 w11551558 (interlock) and 1 w11551761 (lower interlock)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/17/2022

"Replaced gearcase, motor, belt, clutch, and shield, calibrated and tested, unit working as designed. left old parts with cx"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/17/2022

"cx complaint no cool, checked unit, unit has bunch of frost build on evap, checked thermistor, thermistor reading 14k ohms, heater is good, fan is good, door is sealing, spoke with RX was advised to replaced thermistor, replaced thermistor, verified frost pattern, advised cx to keep eye on temps."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/17/2022

"cx complaint rear right burner not getting hot, checked unit, burner receiving 243vac but not getting hot, replaced burner, tested, unit working as designed. left old part with cx."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/17/2022

CX complaint about unit not cooling properly inspected temps on arrival RC50* FC35* checked frost pattern evaporator is wet not coils on the bottom not sticky went to the back compressor warm to the touch running all the time as well fans unit progressively getting warmer unit has a refrigerant leak need a sealed sys repair R600A LOKRING KIT NEEDED 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W11546605 (evaporator) and 1 W11109499 (drier-tube) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 LOKRINGKIT (R600 UNIT LOKRING KIT) and 1 NITROGEN (NITROGEN) and 1 3COUNTS (SEALED SYS TECH MAJOR)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Hampton, VA 23669

Carl A.

Job Details: 06/17/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Nottingham, MD 21236

Milton J.

Job Details: 06/17/2022

Complaint cord damage. Installed new Power Cord as ordered by previous tech. Manually tested all functions. Unit is functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Perry Hall, MD 21128

Milton J.

Job Details: 06/17/2022

"CX complaint unit not making ice. Inspected and the ice box fan not running in test 36. Pulled the roof panel and took a voltage reading 3 pin and 8 pin of the ice box assembly connector and no voltage. Also found when I did the ice maker fill test the dual valve was very loud. Ordering new Control, Dual Valve and also Ice Box Fan just in case. -MJrob; ordrng 1 WPW10675033 (Control) and 1 WPW10341329 (Dual Valve) and 1 W10846539 (Ice Box Fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Perry Hall, MD 21128

Milton J.

Job Details: 06/17/2022

Cx complaint unit not cooling. Inspected and found the evap fan was stalled and had to jump it with my fingue. Stopped the test and then had to jump start again but after then was starting with out assistance. Ordering Evap Fan. -MJrob; ordrng 1 W11559968 (Evap Fan)

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Earleville, MD 21919

Alexander W.

Job Details: 06/17/2022

"CX stated unit not lighting properly tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Berlin, MD 21811

Michael E.

Job Details: 06/17/2022

"CX complaint: no cool. Tested and verified complaint. Compressor had not been running at all. Unit has been unplugged for days. Compressor tries to start for a few seconds. Windings at 6, 6, and 12. 120vac at unit and drops to 119 for a second when compressor starts.Replaced start device but still the same. Amp draw when starts shot up to 22 amps and then down to 9 amps. Ordering compressor W11370574, coupler W11506635, and dye drier W10143759 per TF. 2 count and SS tech needed. Cannot reschedukle due to SS tech needed.; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near North Potomac, MD 20878

Julian H.

Job Details: 06/17/2022

CX complaint about unit not making ice inspected and found that bail arm wasnt attached to icemaker (not caused by CX) connected and secured it back to proper position found that icemaker was turned off set bail arm down and cycled right away and filled with water

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, MD 20854

Roberto I.

Job Details: 06/17/2022

Replaced parts and ran a couple of cycles. The unit worked as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Hampton, VA 23669

Carl A.

Job Details: 06/17/2022

"cx complaint of unit stopping in a short cycle,checked unit to find no error codes at thi9s tiime,found that the connector on drain pump not fully seated reseated connector tested unit works as designed"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Gambrills, MD 21054

Alexander D.

Job Details: 06/17/2022

"cx complaint fz light out, intermittently sizzling noise in fz and bale arm on icemaker gets in the way of pulling upper fz drawer out. advised cx sizzling noise is normal, sound of frost melting and dripping onto element during defrost. fz light working at this time but can see signs of door not sealing sometimes. no gaps in gasket and slide rails are good. advised cx to open fz from center of handle and showed how the tracks can get out of alignment from pulling from not center of handle. cx understands. found bale arm not hitting tapered part of ice container so it blocks drawer from pulling out. seems bale arm drops down further than usual. ordering icemaker to see if that helps, cx may need to get in habit of pulling drawer from left side. scheduled return for 6/21; ordrng 1 W11556926 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Rockville, MD 20852

Roberto I.

Job Details: 06/17/2022

Replace parts and turned power on. Compressor and fans started. Unit good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/17/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the cover, fan, and the drip pan tested and Inspected for proper use unit now functions normally."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/17/2022

Cx complaint unit is not working properly inspected unit found door coming apart will not stay in one piece quoted for repair cx declined paid service call by CC

We serviced a

WHIRLPOOL OVEN

Model CWE5800ACB25

Near Middle River, MD 21220

Milton J.

Job Details: 06/17/2022

Complaint upper oven door falling. Arrived to diagnose and CX said he had canelled online. No service provided. -MJrob

We serviced a

WHIRLPOOL OVEN

Model JGRP436HL01

Near Rockville, MD 20852

Roberto I.

Job Details: 06/17/2022

"Replaced left long shaft, gas control valve and dsi board. The leveler worked ok. Ran a bake cycle, the oven preheated and worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gaithersburg, MD 20879

Ricky E.

Job Details: 06/17/2022

"installed compressor and verified operation, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36FTS02

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/17/2022

Installed new control and tested. Unit is back to notmal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/17/2022

"installed sump per previous, tested all ops ok"

We serviced a

KITCHENAID OVEN

Model KEBC247VWH03

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/17/2022

Customer complaint unit is not heating lower over. I pulled unit out and found the unit is not sending 240 to the only 120. The board is bad again. I notice both broiler element are warping and most likely is causing extra stress on the board. Customer said he is going to send the board for repair. And to replace the element. Collected for element. Customer is calling back when he has the board and we can come back and replace all elements and board. Owes 165; ordrng 2 WPW10207400 (elmnt-brol 141.21)s and 2 WPW10207398 (elmnt-bake 113.23)s

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Chesapeake, VA 23321

Anthony D.

Job Details: 06/17/2022

"cx complaint unit will not start checked unitverifed 240vac from outlet, door switch checked good at .4 ohms at control aslo motor circuit checked good at 2 ohms which lead me to belive control is bad called tech line spoke with rich sr#7733907715 to verify finding was advised to replace control collected service call fee $120 before diagnosing unit due to costumer dealing with personal issue had control with me to complate repair but was unable to due so because cx not being present to approve qoute as follows W11537223 control $148.50 labor$110.00 shipping $15.00 tax $8.91 subtotal $282.41 8887756937"

We serviced a

MAYTAG FREEZER

Model MZF34X16DW06

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/17/2022

sr7733909688 Andrewcx complaint the unit is not cooling without making a noise. checked the unit and found no abnormal noises. called techline and was told to order the fan motor and shroud.; ordrng 1 WP2169142 (fan blade) and 1 W11499658 (motor fan) and 1 W10574469 (shroud)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ01

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/17/2022

cx complaint the unit was not cooling correctly and also was not responding to correct commands. unit will need a new overlay since the control alone did not repair the unit. ordering all parts needed to resovle the issue. cx agreed.; ordrng 1 W10632601 (overlay) and 1 W11416469 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23222

Joseph D.

Job Details: 06/17/2022

found air leak at water fill tube reset and unit now without ice in fil tube. working properly

We serviced a

WHIRLPOOL ICE MAKER

Model KFXS25RYMS4

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/17/2022

Cx Complaint unit is not working properly inspected unit found ice maker will not cycle units passed all tests thermistors and door inputs all respond properly only item left is the ice maker itself and the main control was requested to try ice maker first then control at worse case. Teeth on ice maker are very loose there is some ice in the bin about cup and a half full. Reordering ice maker; ordrng 1 W10882923 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23223

Joseph D.

Job Details: 06/17/2022

reseated freezer drawer rails to enable proper seal of freezer. unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Chester, VA 23836

Chris B.

Job Details: 06/17/2022

cx complaint problem still procist unit needs filter housing and cover WPW10394053 cx stated they would like fridays; ordrng 1 WPW10394053 (filter housing)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ05

Near Fairfax, VA 22030

Christian C.

Job Details: 06/17/2022

"Cx complaint unit is not dispensing water or ice, unit is leaking from freezer, and right RC door gasket is torn. Inspected unit filter was hard to remove. Once removed and put back water is now working. Tested IM jumped T and H and motor cycled. Checked evap and evap drain is clear. Water is coming from the IM. Will use IM on return visit. Ordering gasket, regulator and pex tubing.; ordrng 1 W10830162 (gasket) and 1 W10786952 (regulator) and 1 W10267701RP (pex tubing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/17/2022

Installed the Wire Harness. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Bristow, VA 20136

Demonte S.

Job Details: 06/17/2022

"Inspected the unit. Found that the cx is saying that the Washer is moving in the Wash Cycle. Ran Service Diagnostics on the unit. No Error Codes = 8:88. I then checked the suspension. Pushed down on the Drum then let it go. Drum doesn't bounce once Drum is let go. Suspension is good. I then ran Service Test 51 on the unit. Wash finished Service Test with no error codes. I then ran Rinse & Spin. Washer didn't move at all. Checked under the unit. Found Gearcase Oil everywhere. Oil is on the Motor, Clutch, Slider. Unit will need the Gearcase = W11393685, Slider = W10734521, Stator = W10915700 & Clutch = W10754448. If the cx calls back order these parts. Don't go without parts. Cx paid by card. Cx is paid in full. ( Any questions please check Sd Pictures.); ordrng 1 W10754448 (Whirlpool Washer Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Aldie, VA 20105

Daniel J.

Job Details: 06/17/2022

unit stops cooling customer has to uplug unit to have the unit start to cool again checked for frost build up none present conpressor running and condenser fan no ice build up frost pattern even replaced control

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stafford, VA 22554

Robert W.

Job Details: 06/17/2022

"Replaced Clutch, inner clutch, control and gearcase. Unit calibrated and tested unit is working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Woodbine, MD 21797

Justin S.

Job Details: 06/17/2022

swapped all 12 lights. cx see the refrigerator right side middle light is sticking out some(pic). swapped the light with another and that module now sits flat but the same location isnt sitting flat(pic). called tech support and spoke with a joel. had me sand down and break off a plastic tab(pic). said thats the best it going to get. took pic with measurements on it to show about a 1/16th of an inch gap.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Annapolis, MD 21401

Shawn D.

Job Details: 06/17/2022

cx compalint leds out and kitchen aid said no charge and gave him scode number. inspected unit confmred bad led in freezer. replaced led then tested all now work. unit is good sp w11460554d - special project s191aq - parts and labor

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0JS1

Near Arlington, VA 22201

Dustin F.

Job Details: 06/17/2022

"CX complaint burner issues6/17/2022 - Replaces burner caps and tops, still had issues. inspected unit, found both igniters for left front and right front are defective. ordering all 4 brand new igniters.; ordrng 2 W11453940 (Igniters L)s and 2 W11453920 (Igniters R)s"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/17/2022

"Cx complained of a gas smell. Inspected the unit and with a sniffer, could not find a leak. Cx has a video with a tech using the same sniffer and it was going off near the gas regulator. Ordering new gas regulator. Explained to safety. Same sr; ordrng 1 W10861656 (gas regulator)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Washington, DC 20009

Samuel R.

Job Details: 06/17/2022

cx complaint unit is leaking.found unit to leak from dispenser.unit will need a new dispenser.also cx would like tp replace padding as it got mildew.called into office to reschedule and order parts cx owes labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Washington, DC 20002

Samuel R.

Job Details: 06/17/2022

replaced switch.also badge was not missing was still on old door but could not remove without damaging badge.installed new one and unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Kensington, MD 20895

Israel R.

Job Details: 06/17/2022

Installed new control and tested. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 06/17/2022

"Cx complaint warm temperature in the Rc, frost on the back and water on the bottom of the Rc, several lights not working, no iceConfirmed frost buil up on rc evap and cover, also the drip pan is warped. Tested icemaker, no errors, harvesting ok, thermistor ok, icebox fan ok, water fill ok. Found 11F in the Rc most lokely caused by the defros issue and this prevent ice production. Fc fan ok. Tested lights, found bad module in the Fc. Ordering drip pan kit W11457241 and Fc led module W10695459. Pre id evap fan assy to be installed on return. Cx paid in full ($549.09). Return visit 6/23/22; ordrng 1 W11457241 (drip pan kit) and 1 W10695459 (led module)"

We serviced a

JENNAIR COOKTOP

Model JED8230ADB

Near North Potomac, MD 20878

Julian H.

Job Details: 06/17/2022

GOT HERE CX called an electrician and correct power checked L1 120vac L2 123vac N 0vac L1-L2 244vac called TL7733836045 checked power to switch 120vac to middle connector when switch fan on on HI 10vac Lo 88vac problem with switch part NLA TL advised that could have an issue with fan as well after replacement of switch explained CX about cant continue with call because part is NLA and we dont use aftermarket pcs; ordrng 1 WP74005785 (blower mot) and 1 71001564 (switch fan part NLa) and 1 WP74005785 (blower mot)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Portsmouth, VA 23703

Anthony D.

Job Details: 06/17/2022

cx complaint unit leaking shecked unit found F6E4 float switch open when test mode was entered checked float was working properly and that micro switch ohmed good at .4 ohms when closed OL when open ran diagnostic cycle no leaks prestent during or after diag cycle pulled door apart checked seal on dispenser drain hose connection good with proper installation water line good with proper installation unit working as designed reminded cx of proper loading techniques to avoid obsrtuction of float switch or spray pattern

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Hampstead, MD 21074

Sal R.

Job Details: 06/17/2022

"CX complaint is that the tuni is not shutting off. I found that the the unit drain pump is attempting to drain , but is burnt out. I am ordering 1 drain pump and 1 pressure switch. Both parts are avalible, I have set a return date for 6/21.; ordrng 1 W11458345 (drain pump 65 @ tribs) and 1 W11316246 (pressuer switch 33@ tribs)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lineboro, MD 21102

Sal R.

Job Details: 06/17/2022

CX complai t was that the tuni would not spin or agitatge. I found that the belt was torn. I replaced the belt and unit test good.; used 1 WPW10006384 (belt) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Washington, DC 20009

Samuel R.

Job Details: 06/17/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/17/2022

CX complaint is food in RC freezing. Inspected unit and verified complaint. CX never received an owners manual for unit and did not know you couldnt put produce or water based vegetables on top shelf because of freezer air coming in from diffuser. Explained to CX how to avoid this in the future. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Shane M.

Job Details: 06/17/2022

"sealed system issue. took evap cover off, found frost only 2 sets of coils. SDPICS. tech line SR#7733905358 2CT; ordrng 1 W11546605 (evap) and 1 W11504449 (fitting) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting) and 1 W11506619 (coupler) and 1 WPW10143759 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 R600a"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Alexandria, VA 22305

Emmanuel R.

Job Details: 06/17/2022

"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778, installled heater element ,tested for leaks, unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Harpers Ferry, WV 25425

Danny R.

Job Details: 06/17/2022

i found float switch pushed up and making unit has a code . adjusted the switch and now it works checksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HC

Near Hagerstown, MD 21740

Danny R.

Job Details: 06/17/2022

unit is a rent center unit . hindge was loose and bucking not letting door to shut the hole way adjusted the hindge tightened and ajusted the front panel now door closes checfksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 06/17/2022

cx complaint unit will not make ice as desighned nor flow water inspected unit confirmed cx complaint found when water filter is removed. unit flows water to cup and im as desighned advised cx to replace filter cx stated they are on well and filter is 5 months old advised cx to get inline house filter unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22207

Dustin F.

Job Details: 06/17/2022

"CX Complaint: ALL Lights went off in cabinet6/17/2022 - DF verified all lights were off, ( 2 WERE SEVERELY DIMMED) Units fans still move air and all product still remains cool per CXDF Found SP#-S84638 Detailing the covered replacment of all 12 LEDS, Covers Parts and Labor, Ordering 12 LEDS and charging CX $120.00 Service Fee via Credit Card; ordrng 12 W11484836 (LED Light)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Odenton, MD 21113

Alexander D.

Job Details: 06/17/2022

"cx complaint ice container cracked on bottom because getting big bricks of ice in container. inspected unit and verified complaint. cycled icemaker and once heater started to melt ice to harvest, icemaker started dripping from a screw. icemaker leaking causing bricks of ice. quoted 618.55 for replacing icemaker and container, paid in full with c/c. replaced ice container and ordering icemaker. scheduled return visit for 6/21. turned icemaker off so container wont break again.; ordrng 1 WPW10300022 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 06/17/2022

replaced console and failed ui to enable function of unit. now working properly.

We serviced a

MAYTAG OVEN

Model MER6600FZ2

Near ,

Tanner B.

Job Details: 06/17/2022

Installed new switches and tested unit

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Henrico, VA 23231

Chris B.

Job Details: 06/17/2022

"cx complaint unit will not dry clothes inspected unit found open element replaced elemnt charged 120 sc 110 labor 62.10 part 3.73 tax total 310.83 collected cc unit working as desighned; ordrng 1 279838 (elm), used 1 279838 (element) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/17/2022

"cx complaint upper oven not heating fully, preheats to 300, found f6e0 stored , cleared, verified programmed to correct model number, componant activated bake element never got hot, lower oven working, tested all elements, when activating upper bake can hear relay activate, possible loose connection at control or element or open element, unable to get cart under due to wall and fridge (see pic), will use control and element on retun.....rescheduled for 2 techs friday 6/24 thru office... requesting no RL due to lower back issues; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model GR563LXSS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/17/2022

Part sent was not the correct part needed what was ordered were warming burners not the burners needed reordering correct parts; ordrng 2 W10823692 (elmnt-surf)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/17/2022

Cx complaint unit is not working properly inspected unit found the units not drying properly. Found cx is not turning on hot water before use and no rinse aid educated cx on proper use and care tips showed cx in owners manual that water must be run to 120 F. Before operation. Also the importance of rinse aids unit now functions normally charged 120 service call

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL3

Near Alexandria, VA 22302

Emmanuel R.

Job Details: 06/17/2022

"Cs not cleaning dishes properly , installed dispenser that was broken and tested unit with clear glass tool. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Great Falls, VA 22066

Richard B.

Job Details: 06/17/2022

CX complant. Dishwasher not draining after last visit. Prior diagnosis found dishwasher needs drain pump. Installed drain pump and tested unit. Dishwasher working as designed. Job completed RB

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near North Potomac, MD 20878

Julian H.

Job Details: 06/17/2022

replaced console and working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/17/2022

Cx complained the unit did not heat. Installed new appliance manager and the unit runs for 15 seconds before throwing the f1e5 error. Explained to tech support and they do not suggest further service and they should call their extended contract company. Job complete.

We serviced a

WHIRLPOOL HOOD

Model KVWB600DSS3

Near Annandale, VA 22003

Lloyd B.

Job Details: 06/17/2022

Cx complained of a noise. Inspected the unit and found the fan blades. Fixed the blades and housing and tested and there is no longer noise. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB04

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/17/2022

cx complaint unit light will not go out inspected unit and all coneeections confirmed complaint found faulty control ordering control; ordrng 1 W11552018 (black conrol) and 1 8206232A (bulb)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Fairfax, VA 22031

Jason A.

Job Details: 06/17/2022

"TSP: W10666205E >>> Charge parts and labor for the sealed system repair to Special Projects S71233 through August 31, 2023 >>> Part is wrong. Good part# Original part number W10248589 subs to WPW10608485 which is a FC evap. See SDpics. Called techline to get part# bottol of page 2 of TSP W10666205E > JJ; ordrng 1 WPW10537710 (pan-drip) and 1 W11457263 (RC evap)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/17/2022

"Installed new heater. tested unit , no leaks . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/17/2022

replaced interlocks hinges and inner and outer door

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 06/17/2022

unit not affected by service pointer as it has black coated gaskets.

We serviced a

WHIRLPOOL FREEZER

Model KBSD602ESS01

Near McLean, VA 22101

Dustin F.

Job Details: 06/17/2022

"CX complaint Water Leaking6/17/2022 - Upon arrival CX was not aware of service charge, when i explained to him he wanted to know if he had another options before preceding out of pocket. I suggested WP CX service line and gave him the number. i snapped a pic of water dmg and MS. Spoke to KB at office"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22180

Jason A.

Job Details: 06/17/2022

CX complaint FRIGE makes ice but dispenser door doesnt open & frost on FC walls & door liner. Replaced ice door motor & door. Test cubed & crushed & water dispenses. Door closes after. LEDs - 12 - S84638 > JJ; ordrng 1 W11484836 (LEDs - 12 - S84638)

We serviced a

MAYTAG WASHER

Model MTW5740TQ0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/17/2022

Cx complaint unit is not working properly inspected unit removed and replaced the lid switch tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Springfield, VA 22151

Lloyd B.

Job Details: 06/17/2022

Cx complained of no lights. Installed new led's and all the lights now work. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, VA 23228

Joseph D.

Job Details: 06/17/2022

"replacedc ontrol, unit now operating properly and unlocking properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20EVMS13

Near Washington, DC 20009

Samuel R.

Job Details: 06/17/2022

cx complaint unit has ice build up.found drain clogged unit needs drain tube.cx owes 116.60

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Washington, DC 20011

Samuel R.

Job Details: 06/17/2022

"cx complaint unit womnt agitate.inspected unit got no error codes.ran a service test and found unit to not agitate.unit will need a acuator,splutch and a drive belt.cx advised they will call maytag to see if they can help with cost of repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ocean View, DE 19970

Andrew W.

Job Details: 06/17/2022

"Cx complaint is unit not cooling both sections. Inspected and verified complaint. Exposed compressor and got an amp draw of .02 at idle. when the start device gets powered to try and start the unit, the amps drop to 0.00. checked for voltage coming into the unit to the start device and got 117 volts. checked with black light behind unit for signs of leaks. Exposed FC evap and checked with black light for leaks, none found. cx stated they had the unit unplugged when it stopped cooling for a few days and plugged it back in last night and buzzing sound was still there and not cooling still. shared findings with SS techs in this zone and they both agree the compressor is bad. Ordering compressor, coupler. dryer, and lokrings for this unit. cannot reschedule due to SS tech needed. Unit is R600; ordrng 1 W11574734 (compressor) and 1 W11504431 (7/5 lokring) and 1 W11506635 (coupler) and 1 W11506621 (6 lokring) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22310

Dustin F.

Job Details: 06/17/2022

"CX complained couldnt shut door6/17/2022 - found Filter retention arm ( white lever inside filter housing) unseated, reseated the arm. tested unit, working as intended.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Aldie, VA 20105

Daniel J.

Job Details: 06/17/2022

per notes installed both fan harness fridge n freezer drip pan and invertor can feel cold air coming from fresh foods cusotomer paid labor by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Shepherdstown, WV 25443

Ricky E.

Job Details: 06/17/2022

will need to contact tech line; schdld next appmnt for 6/20 MON !

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/17/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested no draining inspected pump found pump wires broken from connector replaced connector with new connector and wiring tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near South Boston, VA 24592

Kyle A.

Job Details: 06/17/2022

Cx complaint of bad control. Did confirm unit is turning itself off and on aswell as activating random buttons ordering control and ui.; ordrng 1 W11550649 (Control) and 1 W11325569 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Kensington, MD 20895

Israel R.

Job Details: 06/17/2022

Installed new actuator. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Palmyra, PA 17078

Justin L.

Job Details: 06/17/2022

as per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ02

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/17/2022

Cx complained of cooling issues and of frost. Inspected the unit and found a gap at the top of the freezer gasket on the right side. Applied heat around the effected part and there is a proper seal. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Queen Anne, MD 21657

Alexander W.

Job Details: 06/17/2022

CX stated unit stopping mid cycle tested inspected but cant verify cx complaint unit had F9E1 error code again spoke with Andrew from WPL tech line and he stated to have CX run unit again and when it happens to see if there is any water or suds in unit if not to order a motor so i cleared the code looked over harness just to verify no broken wires or anything else. if CX calls back i already gave qoute for sump assembly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Arlington, VA 22204

Emmanuel R.

Job Details: 06/17/2022

"Installed both door gasket, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Lewisberry, PA 17339

Bernard M.

Job Details: 06/17/2022

"Cx complaint unit wouldn't come off fast freeze. Pressed the temp settings and was able to toggle through each setting. After all LEDs were lit the temp alert LED would flash then chime. Set for recommended setting and closed the door. Opened door and the fast freeze LEDs were lit and the alert went off. Replaced control using pre-id parts, toggled through each setting and the temp alert didn't go off. Set unit on recommended. Ubnit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Richmond, VA 23228

Joseph D.

Job Details: 06/17/2022

freezer door with dent on panel. must replace again.; ordrng 1 LW10636409 (dor-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Towson, MD 21286

Neil H.

Job Details: 06/17/2022

replaaced the right side rc door checked good 175 collected.

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