We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/20/2022
"Installed new mag and tested unit.. unit getting 120vac to inverter , unit is heating .. no errors when operating .. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dover, DE 19901
Taylor F.
Job Details: 06/20/2022
Cx complaint is unit not cooling properly. tested inspected and verifed complaint. Found the evap harness to be defective. Inspected heater and found connector to be good and ohmes 86 ohms. Replaced harness from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Louisa, VA 23093
Eric F.
Job Details: 06/20/2022
"Installed switch, unit still caught in drain loop. Confirmed no water in tub, no obstruction in pressure line. Ordering control and pump. Cx is in a camp ground and will be leaving for another state in the next week. He's going to reach out to whirlpool and request that the parts be shipped to him at his future location so that he can schedule a service company in that area to do the work.; ordrng 1 W11367297 (Control) and 1 W11574590 (Control) and 1 W11046209 (pump-water)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Winchester, VA 22602
Danny R.
Job Details: 06/20/2022
unti had a lose harness on senor abr adjusted this now reads right and works on sensor dry cx will get vent fix it was crushed tried to fix it baest i caould cx will need hard 90 agle on dryer end . unit checdksok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Baltimore, MD 21206
Shane M.
Job Details: 06/20/2022
"cannot get agitator removed off gearcased. SDPICS. i tried beating the thing off & still wont remove. 2nd tech needed. 2 ct of labor needed. ordering outer tub, basket, suspension, Filter cover w screw. bring back ALL parts.; ordrng 1 W10849477 (ring) and 1 W10752719 (basket) and 1 W11219115 (outer tub) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Norfolk, VA 23505
Zachery R.
Job Details: 06/20/2022
"cx complaint unit not cooling, upon arrival unit was unplugged, checked unit, evap thermistor is within range, fans are responding, doors are sealing, heater is good, unplugged fc evap fan to see if frost pattern would form, spoke with AH, was advised unit may have leak in ss, and to order ss components, ordering ss components to complete repair.; ordrng 1 W11546605 (compressor) and 1 W11504449 (lockring) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Greenbelt, MD 20770
Mitchell H.
Job Details: 06/20/2022
cx complaint unit is just tumbling with no heat. confirmed complaint. unit is working and tumbling but no heat al all. took off back panel and checked a fuses. high limit was OL. ordering high limit as well as other fuses just incase as ivee had false readings on them before. all fuses in stock and reshceduled accordingly. unit is covered due to entitlements; ordrng 1 WP8318268 (thermostat) and 1 W10900067 (thermal cut off) and 1 WP3977767 (high limit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Norfolk, VA 23505
Zachery R.
Job Details: 06/20/2022
"cx complaint unit constantly beeping. verified unit has updated heater. unit displaying f8e4 float switch open, cleared codes, ran auto test cycle. come to find small amount of water in float switch tray, reseated gasket raised front feet, and informed cx how to properly load unit. float switch harness clip is defective not securing harness connection, used e tape to secure connection, ordering float switch to complete repair.; ordrng 1 W11545764 (float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/20/2022
came out to replace the rails. disassembled tghe unit as needed. repalced the rails. freezer is opening/closing now with no problems. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Frederick, MD 21701
Ricky E.
Job Details: 06/20/2022
"installed part and vwrified operation, unit cks ok.."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HW09
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/20/2022
"cx complaint unit nonresponsive, checked unit, unit has proper voltage, plug at wall has electrical issue, polarity tester reading hot and ground reversed, also can heard outlet buzzing, and seen arch behind outlet cover, unplugged unit and advised cx to contact electrician, if issue persist after electrical repair, contact via office"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 06/20/2022
"cx complaint unit not completing cycles and making grinding sound, checkd unit, unit displaying f7e4 basket re-engagement failure. checked basket, basket is freely spinning nothing between tub and basket, ran auto test cycle, verified grinding, come to find oil leaking from bearing onto clutch. ordering gearcase and all parts needed to complete repair.; ordrng 1 W10752283 (washplate) and 1 W11396716 (suspension) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Baltimore, MD 21210
Keith H.
Job Details: 06/20/2022
cx complaint is icemaker not producing inspected unti and found a cube wedged in the mold causing icemaekr not to cycle i was able to remove cube and icemaker filled and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/20/2022
"Installed parts to complete the repair, verified all unit functions for proper operation, icemaker fill-harvest...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/20/2022
"Cx complaint, intermittent ice production, ran factory diagnostic test, verified vac voltages, found icemaker stuck in harvest mode. Ordering icemaker for return visit, advised cx part on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11548540 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Yorktown, VA 23693
Jason T.
Job Details: 06/20/2022
"Cx complaint, not cooling-freezing properly, fresh food temperature tested at 45 degrees, freezer temperature tested at 25 degrees, found evaporator frosted up. Tested all circuits, found control relay failure during factory diagnostic test, no vac from the control to the defrost heater. All other circuits tested ok, advised cx control is on factory back order, cx contacted Costco in reference to the unit, per cx the unit is being exchanged, removed the ice with a steamer, unit is cooling-freezing properly."
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVQ04
Near Fairfax, VA 22030
Christian C.
Job Details: 06/20/2022
"Cx complaint RC section is not cooling. Inspected unit found FC evap is frozen over. Evap fan is working. Put unit in forced defrost. Heater did not warm up. Getting 7VAC to heater. Quoted cx for repair and they did not understand how the last visit was quoted. I believe cx does not want to go through with repair. If they do order WPW10503278-control, and W11260592-evap harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Davidsonville, MD 21035
Emmanuel R.
Job Details: 06/20/2022
"Cs icemaker isnt diapensing ice, i found a large amount of frost and ice build up on the chute of the icemaker dispenser, leaking moist air into the chute blocking it so ice cant fall thru when you call for ice, The door isnt sealing and intermittenly not closing. ordering motor, separator and door /chute,; ordrng 1 WPW10546285 (motor) and 1 2318017 (separator) and 1 WPW10504458 (door-chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bristow, VA 20136
Ezra M.
Job Details: 06/20/2022
"installed, heated, and verified seal of right rc door gasket."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Ashburn, VA 20148
Daniel J.
Job Details: 06/20/2022
compliant left front burner not igniting adjusted cap tested lit customer only smells gas when the left front burner was not lighting. contacted safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Timonium, MD 21093
Brian R.
Job Details: 06/20/2022
cx complaint is water is coming from somewhere and it sprays out front. unit has nothing in the front. he said he checked unit and pulled and its dry as can be behing unit. got about 20 cups of water out door and nothing on floor. went to run icemaker when i saw bottom covered in ice and unit not draining. also says there water on top of freezer door and bar thats on left door is always wet. checked over unit. temps and lights and fans check. removed and cleared ice and will order parts needed. as soon as parts are in office will schedule. ; ordrng 1 W10619951 (Drain Tube) and 1 WP12722803B (Door Guide)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Bowie, MD 20715
Emmanuel R.
Job Details: 06/20/2022
"Cs unit is sparking when unit is running , i found the magentron was fried the tip was burned, replaced manetron control and transformer to be on the safe side. Cs this will be the 3rd magnetron replaced in this unit, i inspected the wave guide and i didnt see any visible damage, i ran the unit for 8 minutes consistantly and it didnt spark or anything it heats great, Unit is now working normal"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/20/2022
replaced drain motor tested it unit is working
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB00
Near Baltimore, MD 21214
Shane M.
Job Details: 06/20/2022
found unit not draining which caused frost built up. removed all condensation. removed evap cover & cleared drainline. replaced adc board. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/20/2022
CX complaimnt is RC door not sealimng. Inspected unit and verified complaint. Heated and formed seal and tested door open and closed about 10 times and the gap was no longer present. Bill the CX rep was there during repair and is satisfied with repair. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/20/2022
"Installed UI and tested unit, ran calibration. mod-ser# match, Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Abingdon, MD 21009
Milton J.
Job Details: 06/20/2022
Complaint light out in FC. Installed new FC LED as sent by Pre-ID. Tested unit and is now functioing properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/20/2022
Units are not accesible to work on.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 06/20/2022
repalced freezer door and didnt see where or why the reducer was ordered i tested dispenser and unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22033
Christian C.
Job Details: 06/20/2022
Cx complaint water drips from dispenser. Insepcted unit found ui does not turn off all leds when timing out. Tested ice dispense door and it closes. Power cycled unit. Led still does not turn off. Connections to ui are secure. Ui not in stock.; ordrng 1 W11579559 (ui control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Bristow, VA 20136
Ezra M.
Job Details: 06/20/2022
"unit leaking during cycles. found heater bushings have failed completely on left side, failing on right per Special Project code S17304, replacing heater"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/20/2022
"cx complaint of door not sealing,checked unit to find cabinet needed to be ajusted ,reajusted unit tested door works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/20/2022
Units are not accesible to work on.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details: 06/20/2022
cx complaint is unit wont start inspected unti verifed 120v to unit put into diagnsotics found and error for long fill no fill proceeded to test cycle and hot water entering fine but cold water not. cold valve not all the turned on i tunred it on tested it unit is working
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ00
Near Middletown, DE 19709
Alexander W.
Job Details: 06/20/2022
"CX stated blower only works on low. tested inspected and verified cx complaint installed part per previous diag tested unit unit still only working on low, when unit is on low it takes foever for the blower to get to speed. ordering hood capacitor also ordering another blower and harness just in case. Cannot resched at this time due to SO parts.; ordrng 1 W11405831 (hood capacitor) and 1 W11442100 (blower) and 1 W11383534 (harness main)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Baltimore, MD 21218
Shane M.
Job Details: 06/20/2022
cx complaint they had somebody cleaned the unit & now sparking on its own. found unit unplugged. powered unit up. unit never had a sparking issue. made sure no issues with valves. valves still tight. called techline / Called safety
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/20/2022
"cx complaint unit not cooling checked unit found 120vac from wall to unit checked compressor found compressor reading 8.8 amps windings were all over the place could not get a reading spoke with JT to verify finding was told to copressor was bad and was going to to need sealed system repair, sealed system tech needed for return visit; ordrng 1 W11370574 (compressor) and 1 W11490399 (drier) and 1 w11506635 (coupler) and 1 W11368877 (evap)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/20/2022
installed module all lights working
We serviced a
WHIRLPOOL ICE MAKER
Model WRB322DMBM03
Near Virginia Beach, VA 23454
Austin D.
Job Details: 06/20/2022
"cx complaint the unit is not making ice. checked the unit and found that the ice maker will start a harvest cycle but no complete it fully. therefore, i repaled the ice maker and tested the ice maker. new ice maker filled with water. advised cx to monitor the unit and contact us if the unit still does not produe ice. cx agreed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Edgewood, MD 21040
Milton J.
Job Details: 06/20/2022
Cx complaint unit frosting in FC. Inspected and found the bottom LH corner of the door gasket not sealed to the cabinet. Heated gasket corner with blow dryer for about 25 minutes and gasket seals and keeps pulling back. There is a dent right were the corner of the gasket it and being at the corner the gasket is not pulling in for that little spot. Called into WP TL to see if unit could be put up for exchange but was denied. CX to call into WP. -MJrob
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Winterville, NC 28590
Ronnie B.
Job Details: 06/20/2022
"cx complaint of unit stopped cooling again after 4 days. this time found small leak at suction line that leaked out refrigerant. sealed leak and charged unit. pressures not looking normal low side going up stopped at 18 psi high side will not go above 40 psi, called techline to document as cx does not want this unit any longer at all. s/r 7733927126. techline recommneded to use nitrogen again and to replace all components again.; ordrng 1 W11578208 (compressor) and 1 W11504431 and 1 W11506622 and 1 W11504420 and 1 W11572047 (evap) and 1 W11504450 and 1 W11504420"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS0
Near Joppatowne, MD 21085
Milton J.
Job Details: 06/20/2022
Cx complaint broil not heating as should. Took a resistance reading for the briol elemet and was 40ohms. Took a voltage reading at the P5-1 and P5-3 board pins and was 245vac but short cycling. Checked the wires at the terminal block for good connection and was good. Unit needs new Control Board. -MJrob; ordrng 1 W11542161 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/20/2022
"cx complaint unit not washing, will fill then do nothing else but still countdown. f8e2 fill valve electrical problem, fAe2 vent electrical problem. noticed serial# in range of service pointer for heater replacement. heater bushings dont look deteriorated yet. ran test cycle and everything ran correctly, unit had enough water in it. seems issue is in control. tried to pull unit out to replace heater but theres no floor under unit and drop off from tile is too big to get unit out, pic saved. advised cx to have handyman make it so we can pull unit out. cx said she will pull tile up herself. advised cx to not use unit due leak potential. ordering vent, heater and returning with preid control. scheduled return for 6/23. advised to reschedule if cant get unit out by return visit; ordrng 1 W11414073 (vent) and 1 W11537778 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM804KPS0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/20/2022
"plugged unit back in for cx,cx also want unit repiared ordering parts for repairs; ordrng 1 W11414073 (Vent Assembly) and 1 W11412300 ( DISPENSER) and 1 W11535094 (INLET-WATR)"
We serviced a
WHIRLPOOL COOKTOP
Model WFC315S0JW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/20/2022
Cx complaint of two element not working. Did confirm two elements did not have continuity. Replaced elements with kit and uniy is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Alexandria, VA 22311
Dustin F.
Job Details: 06/20/2022
"CX complaint: Washer acting crazyInspected unit, found F13, F11,F9 code. Called Tech Line, Tech line confirmed Control is needed. SR# 7733922427 Took pic of proof of install date.; ordrng 1 W11574590 (Control Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Alexandria, VA 22304
Dustin F.
Job Details: 06/20/2022
"CX complaint water or ice not working.Replaced Filter Head, tested, unit working as intended."
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Laurel, MD 20723
Justin S.
Job Details: 06/20/2022
"the unit was unplugged when i arrived. plugged the unit in and the relay clicked after starting the compressor. found the compressor is pulling 15aac until the click. replaced the start device and retested. the unit is now running good and pulling .85aac after nitial start up. the unit is starting to cool good. the unit is now good; ordrng 1 WPW10448874 (relay) and 1 W11179313 (cap), used 1 WPW10448874 (relay), and 1 W11179313 (cap) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 06/20/2022
"Cs washer won't turn on - no operation, I found the drain was connected to a rubber hose sealed off on both ends, when the unit tried to drain it created pressure in the hose, when disconnecting the hose you can hear the hizzing sound from positive back pressure. I properly connected the drain hose and unit started working ok, also unit was connected to one single outlet with other multiple loads. one outlet supplying mutliple loads at the sametime."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD77EC0HS02
Near Frankford, DE 19945
Frederick R.
Job Details: 06/20/2022
CX complaint is wall oven not keeping correct time. INspected unit and verified complaint. Found clock about 15 mins off and CX said he reset time last week. Ordering new User interface to get updated software. Also go CX hooked up to WiFi and WP app. Cannot reschedule at this time due to part availability. FR on return only; ordrng 1 W11428578 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ02
Near Selbyville, DE 19975
Michael E.
Job Details: 06/20/2022
Replaced control as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 for labor on CC. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bethany Beach, DE 19930
Andrew W.
Job Details: 06/20/2022
"Replaced heater element per special project s/code s17304. tested unit and unit is working as designed, no leaks detected. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/20/2022
cx compaint handle fell off checked unit found screw that and stud that hold handle stripped replaced screw and studs tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/20/2022
replaced dual water vavle tested unit works as design ed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, MD 21076
Neil H.
Job Details: 06/20/2022
"cx upset that the dishwash door fell on his wifes leg and his wife needed to go to the hospital the left and right hinges needed but cx is so upset that he doesn't want this unit so he doesn't want hinges replaced he wants the unit replaced explained i can only make report and that he must call customer care whirlpool file-7733923806cx going to reach out to whirlpool to get issue resolved on if they are replacing unit or us repairing; ordrng 1 W11573703 (HINGEDOOR) and 1 W11573702 (Arm, Hinge (right Hand))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Jessup, MD 20794
Neil H.
Job Details: 06/20/2022
cx complaint the door pops when open and closed found the kick panel on backwards which fixed and the handle loose tighten it and told cx have installer/builder back to remount properly and the brackets bowwed backwards so if unit has to be removed it can be improper install but unit fixed from complaint.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Chesapeake, VA 23325
Zachery R.
Job Details: 06/20/2022
"cx complaint unit nonresponsive. upon arrival cx stated unit is working. checked unit, thermal fuse is good, thermistor is good, element, and tco is good, unit has good air flow, control receiving proper voltage, come to find wire backed out of harness on acu, secured connection, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Middle River, MD 21220
Milton J.
Job Details: 06/20/2022
Cx complaint her neice washed the console and discolorded it and wants new console installed. Went over O.O.W. pricing with CX and service was denied. CX said her brother was offering to do the work and told him she wanted someone from WP but had no idea the cost would be such. No service provided. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/20/2022
"Cx complains that the unit takes long time to wash and make too much noise, i ran diagnostic test mode, no error codes, unti is uneven, unit tested several times with cx and washer machine works great"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/20/2022
Replaced and tested unit unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Marc M.
Job Details: 06/20/2022
cx complaint unit not producing ice at a normal pace. cx indicated that the icemaker is only producing ice at about one tray/icemaker mold worth per day. checked for test 56 errors and found e5 error present. checked temps and foudfc showing -4.5 on average via thermal coupler. contacted techline to verify diag. found unit not keeping icecompartment at temp. unit will need parts. sr7733917662; ordrng 1 W11579560 (icemaker) and 1 W11330971 (user interface)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 06/20/2022
"cx complaint unit not completing cycles, checked unit, no fault codes present, verified proper voltage and polarity, lid is locking, drain issue was not addressed. seated drain hose to drain hose guide, ran auto sensing normal cycle with 1 rinse on medium soil level, water level about 1 inch from reaching drain hose, replaced acu, calibrated and tested, no faults after test cycle. unit working as designed. advised cx to contact plumber. secured acu in bin. cx stated they are going to correct drain issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Neil H.
Job Details: 06/20/2022
replaced the damper moving and silent unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FTSS01
Near Brookeville, MD 20833
Ricardo S.
Job Details: 06/20/2022
"Cx complains that the ice door dispenser not working, cks unit.. connection cks ok, the motor makes a humming noise faulty part, Replaced ice door, unit tested with cx and dispenser working ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/20/2022
"cx complaint the unit is not finsihing any cycles. checked the unit and found that the slider had broken and the metal ring was loose from the slider. therefore, the unit had no idea where the motor was. replaced the slider and calibrated/tested the unit.unit is running as designed.; ordrng 1 W10734521 (slider), used 1 W10734521 (slider) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB4
Near Virginia Beach, VA 23457
Branden R.
Job Details: 06/20/2022
cx called office and cancelled apt
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HWH09
Near Laurel, MD 20723
Neil H.
Job Details: 06/20/2022
cx complaint the unit not heating and turntable not turning found the unit was in demo mode tested and unit heating and turntable working. cx elderly
We serviced a
WHIRLPOOL OVEN
Model KFGG500EWH4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/20/2022
"Cx complaint oven temperature too low, sabbath mode not working.Cx is using a thermometer in the cavity to monitor the temperature during cookin. She got very upset when I explaineed that this tipe of thermometer should not be used and I showed this to her on the use and care guide.Performed temp test by using a thermocouple with end wrapped in foil. Ran 350F bake. Out of 3 cycle got temp average of 324F. Calibrated oven +25F. Sabbath mode worked but didn't allowed cooking time for more than 12hours. Called tech line, spoke to Andy (sr # 7733927182). After few tests he advised to replace the control board. Ordering control board W11088878. Return visit 6/28/22; ordrng 1 W11088878 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/20/2022
"cx complaint is ice maker not working. inspected and tested and verified complaint. cx came home from extended trip and found no ice in the ice bin. cut power to the unit and turned power back on, took jumper wire and jumped ice maker which started to harvest and called for water. fill tube was clear, no frozen components on ice maker. this is a temporary fix, ordering ice maker. cannot reschedule due to OOS part.; ordrng 1 W11542654 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near La Plata, MD 20646
David J.
Job Details: 06/20/2022
Cx complaint unit has no water. Found unit set to tap water cold. Ran test cycle and had no water coming to unit. Found water line was not turned back on after unit was installed. Re tested unit and found water now coming into unit. Calibrated unit and now working as intended. Pop in picture good until 5/23
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Laurel, MD 20723
Neil H.
Job Details: 06/20/2022
picked up the data loggers put in blue bag.; saved tckt
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Roberto I.
Job Details: 06/20/2022
"CX complaint no heat. Tested unit, confirmed brum turning but no heat. Tested power supply, found problem with with outlet and plug contacts. Advised cx to get the outlet replaced. Repair covered by first 30days installation issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/20/2022
"cx complaint unit not dispensing ice, upon arrival verified issue, tightened yoke by hand while in ice box, yoke started to turn while bin was not present, installed bi, ice would not dispense, removed icemaker, noticed yoke cross threaded, tried to properly seat yoke, no success, auger shaft is stripped. ordering yoke divider, and auger to complete repair.; ordrng 1 W11310391 (auger) and 1 WP63052-2 (impeller)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Fulton, MD 20759
Neil H.
Job Details: 06/20/2022
cx complaint fc lights out found lower left led bad 280.70 total cx will call whirlpool and decide if they can help will call if the want us to replace. collected 120; ordrng 1 W11462342 (led)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Waverly, VA 23890
Anthony D.
Job Details: 06/20/2022
cx complaint unit not making ice checked unit fc temp at 0 degrees rc at 38 degrees tested ice maker all functions tested good advised cx of ice production and to allow 72 hours undisturbed for ice bin to fill
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/20/2022
Waiting on call from DM; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Selbyville, DE 19975
Michael E.
Job Details: 06/20/2022
"Replavced the gaskets, damper and dual valve as per previous diagnosis. IM was frozen in place at the back and took a lot of defrosting to dislodge. Wire harness for IM had a wire pull out of back side of plug. Ordering IM harness. Scheduled next visit for 6/27 AM prefered; ordrng 1 W11256689 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near North Potomac, MD 20878
Julian H.
Job Details: 06/20/2022
CX complaint about lid broken inspected and found a crack on lh side hinge(not caused by CX just weak material from door) causing door not to shut properly causing issue to start a cycle also letting steam out and eventually cause a leak when unit agitates with water replaced with preid and working properly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/20/2022
"Special Project .. repalced heater, unti tested ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near North Potomac, MD 20878
Ricardo S.
Job Details: 06/20/2022
Special Project. unit tested ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Glen Arm, MD 21057
Brian R.
Job Details: 06/20/2022
cx complaint unit wont run or start at times and not right. found codes F6E3 ACU Cannot Hear UI F0E3 Over Load F3E2 Water Temp Fault F6E2 UI CannotHear ACU F2E1 UI Stuck Button. tested and checked unit. replaced control and console and trested unit. advised cx to try a few loads and see how unit does. fresh control and no codes. unit checks. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Rockville, MD 20850
Julian H.
Job Details: 06/20/2022
CX complaint about lightbulb from mw just blibked and stopped working found light bulb blown removed control board to access bulb replaced with preid resume power and still no light issue w transformer and housing bringing control just in case; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11238401 (transformr)
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Fulton, MD 20759
Neil H.
Job Details: 06/20/2022
no work needed had cx reset breaker and work will call if any service needed on range; ordrng 1 WPW10115888 (panl-cntrl)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/20/2022
"cx complaint washer delicate cycle not working checked unit found NO error codes stored to unit , checked all connetions tested unit and all major componets ran as designed while testing found unit not cycling to rines , uninstalled and checked under unit no signs of oil from gearcase and everything under look great , replaced control to unit and tested unit is running as designed ."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/20/2022
"cx complaint unit not sealing . checked unit found warped door not allowing proper seal an allowing warm air into unit steamed all ice out of unit ans dryed off unit , ordering new door for repair , advised cx door will be shipped to address and to checked for any damges and call the office to be sent out .; ordrng 1 W10746789 (door) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shiloh, NC 27974
Branden R.
Job Details: 06/20/2022
"cx complaint not filling or long fill times - top load washer checked unit found no error codes stored to unit , uninstalled and found belt slipping on splutch not allowing unit to properly spin . also found pully shield no properly molded allowing belt to rub on shield while spinning , bent out shield to allow unit to spin replaced splutch with vs ordering new one for VS , ordering shield and belt for repair . did not have service to checked parts tryed to go outside and nothing had to drive untill found service to document .; ordrng 1 WPW10006384 (belt) and 1 WPW10427633 (shield) and 1 w10721967 (splutch)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Aydlett, NC 27916
Branden R.
Job Details: 06/20/2022
"came out to replace parts on unit , disassembled and uninstalled checked over all connetions and replaced controls tested unit and unit tested good , reinstalled and pre heated to 350 , unit running as designed ."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/20/2022
repalced water vavle tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Travilah, MD 20854
Julian H.
Job Details: 06/20/2022
replaced soap dispenser that Cx had bought tested and working
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Potomac, MD 20854
Julian H.
Job Details: 06/20/2022
CX complaint about icecubes are clumping inspected can see a lot of frozen drops on mold removed icemaker and use test 97 to fill ice maker can see water spraying replaced fill tube and water valve from preid tested and working properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE704DSS0
Near Silver Spring, MD 20906
Roberto I.
Job Details: 06/20/2022
"CX complaint unit doesn't start and shuts off in a minute.Ran test mode, found 8-4 error. Tested drain pump, it didn't start. Removed pump, found impeller jammed by a piece of glass. Removed debris, cleared error and rana test cycle. The unit worked as designed. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Reisterstown, MD 21136
Marc M.
Job Details: 06/20/2022
cx complaint unit not producing ice. inspected unit a found a chunk of ice stuck in the teether of the icemaker ejector. was able to clear ice from ejector and unit resumed cycle. also found that due to the prolonged failure ot cycle ice the fill cup was frozen. removed icemaker assembly and thawed fill cup and tested unit. unit dipensed water to produce ice. unit now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ocean City, MD 21842
Michael E.
Job Details: 06/20/2022
CX complaint: need IM installed. Inspected and verified complaint. Unit had come without IM and CX ordered IM from supplier but wrong part sent. CX had obtained the correct part from WPand i installed that part. I informed CX that tghe part would not be covered by our parts guarentee. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Parkville, MD 21234
Shane M.
Job Details: 06/20/2022
cx complaint the unit stopped midcycle & now wont power on. after inspecting the unit i found no power at terminal block. found a defectived wirenut lock. replaced on netural side. 120v at control. unit now working properly. found no high loop on drainline. added a high loop. also found cx not using rinse aid. advised cx to make sure water is hot & to buy rinse aid .
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dover, PA 17315
Fred G.
Job Details: 06/20/2022
cx complaint units lid wont lock. inspected unit and found the strike itself is faulty and was able to replace it with preID part. tested unit and unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/20/2022
Replaced the control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Willow Street, PA 17584
Drew B.
Job Details: 06/20/2022
cx complaint that unit is making noise like a marble etc is spinning inside unit ran calibration test and tested agitator for chamnge under etc no issues no issues with the unit completeing cycles. i found the suspenion to be fine and even placed a load of laundry in to run spin and no noise.. with and without load. i coupldnt get to duplicate issue instructed cx to try to record noise when appears ahain for direction of possible noise coming from.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near York, PA 17402
Drew B.
Job Details: 06/20/2022
cx complaint that unit is angled on the front right leg and when attempting to remove the front right leg and reinstall the new leg appear not much as changed.. when looking under the unit the cabinet base is not bowed that i can see if a naked eye to have the effect of the leg being slightly angled.. notified the cx and documented with pics on sd quic pics and instructed cx to contact home depot.... the rear llegs appear to be angled forward as well. cx said sais the unit came with them on and possible when being installed hit legs casued to not be aligned striaght up and down nd now have slight bowed. please send these notes to cx email on file for their records as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Washington, DC 20011
Shawn D.
Job Details: 06/20/2022
cx complaint just moved into home unit never made ice and the back of fridge keeps icing up. inspected unit freezer is 20 degrees at top and bottom 0 degrees fridge is 55. took fridge apart due to the evaporator being ice over cleared all ice then checked thermister its black and will read open the ohms will be all over the place thermister doesnt know how warm it is. replaced fan with thermister then checked pantry ui and is under water snapped pic. ran test 3 for fans and freezer fan is not running. took freezer apart to find the fan blade came off snapped pic. fixed fan blade ran test 4 and valve seems to be switching fine. the gaskets for the pantry doors are ripped and are allowing warm air into unit. i tried to get gasket off but door is seperating. ordering more parts for return; ordrng 1 W10815674 (pantry door) and 1 WPW10677119 (pantry ui) and 1 W10815676 (pantry door right hand) and 1 W11170612 (pantry harness) and 1 W11188493 (evap cover fridge)
We serviced a
WHIRLPOOL OVEN
Model KDRS407VSS04
Near Washington, DC 20008
Roberto I.
Job Details: 06/20/2022
"Cx complaint oven not holding the temperature, RF burner not lighting, all burners sparking when LF burner is on.Found bad RF ignition switch. Confirmed burners sparking when LF is on. Tested oven by running a 350 bake cycle using thermocouple with end wrapped in aluminum foil. Unit preheated in 13 minutes. Out of 3 cycle, got temp average of 352F. Unable to verify any issue with the oven. Orddering LF burner head W11106799 per sp W10540279-A and RF valve assy WPW10385582. Collecteed $438.91, balance due $125; ordrng 1 W11106799 (burner head) and 1 WPW10385582 (RF valve)"