We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Portsmouth, VA 23701
Zachery R.
Job Details: 06/14/2022
"cx complaint unit not making ice efficiently. checked unit, unit has full ice bin, jumped t-h. come to find defective heater, heater reading open, replaced icmaker, tested, unit working as designed. left old part with cx."
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/14/2022
CX complaint about griddle not reaching temps fast tested and noticed that this griddle works exactly like anoven need to have a preheat time b4 is ready to use let it run for about 15min and then checked temperature with thermocouple temperatures are getting to 350* CX wanted to increased temperature and it kept going up working as designed documented call 7733854233
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Waverly, VA 23890
Anthony D.
Job Details: 06/14/2022
"cx complaint unit not freezing check unit found evap covered in ice and evap thermistor reading at 5.6kohms in ice, thawed evap replaced thermistor unit working as designed, advised cx to monitor for 24 hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW00
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/14/2022
CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near McLean, VA 22101
Jason A.
Job Details: 06/14/2022
CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashland, VA 23005
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found the unit pedalistal is the issue one currently under washer is too small took quick pics one on dryer is correct however cx will need to contact store for proper size pedalistal
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not working,found the following error code FAE2 vent wax motor failing aslo found that they unit fits Technical Service Pointer #: W11540964 ordering all parts needed for repairs; ordrng 1 W11414073 (Vent Assembly) and 1 W11545290 ( DEFLECTOR) and 1 w11537778 (element) and 1 W11410062 ( CNTRLELEC)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 06/14/2022
"cx complaint unit not working red lid lock light flashing and steady clicking noise from relay on control, found control clicking even without the lid lock plugged in and f5e1 lid switch error. re-ordering control and marking lid lock to be used on return visit; ordrng 1 W11502823 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Woodford, VA 22580
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found leak at the evaporator unit will need new evaporator covered under extended 1 year builders warranty ordering the evaporator and the dye drier to fix issue took quickpic of the leak; ordrng 1 WP2188822 (evaporator) and 2 WPW10143759 (dryer)s
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Potomac, MD 20854
Julian H.
Job Details: 06/14/2022
CX complaint about unit not cooling properly on Rc and leaking water towards the front inspected and found that drain tube is block defrost pan is pitting and causing particles to stuck drain tube is too slim causing restriction air flow is not proper and thermistor needs to be optimized for proper defrost control to determined when to go to defrost change defrost on test 7 to every 8hrs need parts; ordrng 1 W11409190 (DRAIN TUBE) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11162078 (pan-drip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Waverly, VA 23890
Anthony D.
Job Details: 06/14/2022
"cx complaint unit not cooling checked unit found RC at 48 dregrees and FC temp at 18 degrees, defrost heater at 88ohms and 120vac at control also found evap thermistor 16k ohms indicating a bad control called tech line spoke with travis 7733879818 was advised to order (W11546690) control, cx also requests AC for return visit ; ordrng 1 W11546690 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit doesn't make ice and LEDs are out. Inspectedunit and found the freezer LED and all the upper LEDs in RC section to be out. Entered into service mode and ran test 56, error code E5 thermistor fault. There's ice inside ice maker but unable to harvest. Gave cx quote full repair and was paid in full. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 W10695459 (LED) and 1 W11239944 (LED harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hyattsville, MD 20783
Israel R.
Job Details: 06/14/2022
Customer complaint unti was delivered with damaged on the back. I found the rear covere was dendeted. Replace itand tested. Unit is back to normal operations. No delivery paper work. Usin date on dispatch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"customer stated that the unit made ice slowly.. verified issue and fnd faulty im t-stat.. replaced the icemaker, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/14/2022
cx complaint the unit is closing all the way in freezer. checked the unit and found that the rails were not allowing the unit to close al the way. replaced the rails and removed allice. advised cx to open freezer door from the center. unit is running as designed.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near South Riding, VA 20152
Daniel J.
Job Details: 06/14/2022
freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is showing an error code. Checked the Console. I'm getting F6E1 flashing. Tried to run Service Diagnostics on the unit. Console is Non responsive. Installed the Console User Interface. Tested the unit. No Leaks. Cleared error code from unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found mounting brackets missing cx has misplaced them instructed cx on how to fix this once obtained I did not move unit to replace sump and arm was able to do it with unit in place this were removed before. Cx will obtain new mounting brackets and installed
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/14/2022
cx complaint grinding noise checked unit found no error codes ran test cycle heard noise coming from underneath stopped cycle looked under the unit found nut starting to back off the pulley causing grinding noise tightened nut calibrated and retested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Moseley, VA 23120
Joseph D.
Job Details: 06/14/2022
unit with rusted out spot on tub. not reall cosmetic. will become a hole.; ordrng 1 W11409866 (tub) and 2 2countpleases
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20851
Roberto I.
Job Details: 06/14/2022
"Replaced par and ran diag, no errors. Ran atest cycle, the unit worked as designed"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Keswick, VA 22947
Kyle A.
Job Details: 06/14/2022
Cx complaint of end of cycle signal being too quite and of the unit rattling. Did confirm the rattle due to dented blower housing causing it to contact the base of the unit and end of cycle signal is as designed. Will need to return with housing and collar.; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10314173 (Roller) and 1 WPW10344699 (Collar)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, MD 20712
Israel R.
Job Details: 06/14/2022
"F8E1 Long fill no fill. Customer complaint unti is not finishing cycle it gets stuck on wash. . I tested the unit and the found F8E1 error and wash light blinking. Ran test and the washer completed the cycle. Calibrated. Ran rinse and spin and the unit filled then started drainnig and it kept draininig when the water was all out. Ordering control, valve, acturator and drain pump. Call custoemr when control is available.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve) and 1 W10919003 (pump-water)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Waldorf, MD 20603
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is not cooling in the FC. I inspected the unit and confirmed the complaint. The temp is 55 in the RC. There is a loud buzzing sound coming from behind the evap. I ran test 3 and the noise was heard when I ran the RC evap fan. There is heavy frost on the evap. The FC is working working. The unit is not defrost allowing heavy ice to build up at the RC evap. The unit will need a new evap fan and temp sensor. I'm ordering the part for the return visit.; ordrng 1 W11033168 (fan motor & harness)
We serviced a
WHIRLPOOL OVEN
Model JMW2430WP
Near Potomac, MD 20854
Julian H.
Job Details: 06/14/2022
CX complaint about unit not moving tt motor went to control all wires connected properly checked wiring diagram control send power directly to tt motor getting 65vac issue with tt motor and control NEED 2 COUNTS TO REMOVE MICROWAVE FROM OVEN; ordrng 1 2COUNTS (TIME CONSUMING JOB NEED TO TAKE MW APART FROM OVEN) and 1 WPW10350780 (cntrl-elec) and 1 W10911403 (motor-turn)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/14/2022
replaced auger motor and ice maker tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23704
Zachery R.
Job Details: 06/14/2022
"cx complaint icemaker is loud during operation, verified loud icemaker motor, replaced icemaker, tested, unit working as designed. advised cx to wait 24-48 hours for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"cx complaint nut came off of clutch, verified issue, reseated nut to clutch with dab of locktite, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Millsboro, DE 19966
Michael E.
Job Details: 06/14/2022
"CX complaint: lights out. Tested and verified complaint. I found the door switch was not operating the light. I replaced the switch, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model MT9160XEB0
Near La Plata, MD 20646
Robert A.
Job Details: 06/14/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is getting 122v from the wall but not receiving it at the control. I checked the 2 thermal fuses at the top of the cabinet and the one on the right has blown. The unit will need a new magnatron and oven thermostat. The part are listed as 'no longer available' on tribles.com, so I'm unable to order the parts. I collected the service call fee by check; ordrng 1 4313613 (magnatron thermostat) and 1 4313051 (oven thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Joseph D.
Job Details: 06/14/2022
it with two broken light bulbs must replace light bulbs to repair unit please. no email.; ordrng 2 8009 (bulb)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Indian Head, MD 20640
Robert A.
Job Details: 06/14/2022
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Salisbury, MD 21804
Michael E.
Job Details: 06/14/2022
"CX complaint: turn dial not working, message to select a cycle. Tested and verified complaint. Voltages from ACU to UI was incorrect. 2vac and 7vac. Replaced ACU and tested and still turn knob not working. Replaced Fascia, cleared the connecting to WiFi and trhen waited 5 min but it did not sync with ACU. Retried 2 more times with reconnecting original fascia after first try and gave it 5min to sync to make sure that wasnt the problem. Afterwards, when i put original fascia back on, it resumed normal function. Fascia is intermitantly working. Reordering fascia. Cannot reschedule due to lowes contract.; ordrng 1 W11413567 (fascia)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23235
Joseph D.
Job Details: 06/14/2022
"found unit with filed infinite switch, replaced and unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/14/2022
not all hiogh side parts are ordewred will need cap and trans as well; ordrng 1 W11545871 (trans) and 1 W11545871 (cap)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Kyle A.
Job Details: 06/14/2022
Cx complaint of unit not draining. Did confirm found check valve stuck. Reseated check valve near drain and unit is now as designed.
We serviced a
WHIRLPOOL STACKABLE
Model WFC7500VW2
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2022
cx complaint unit is no0t working.inspected unti and found unit to have lots of suds.advised cx rto rn a clean wash cycle and use low dose of soap.no error codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is tripping the breaker. I inspected the unit to confirm the complaint. I found the unit is running fine at the moment. I did notice the wall receptacle is shared with the home security system. The amp draw from the unit is only 1.1 amps with the amp clamp. The unit needs to be on a dedicated circuit to prevent the breaker from tripping. The unit is working as designed. I called WP techline to document the issue.sr7733878114
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed hub. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/14/2022
"cx compalint the unit is making a lot of noise during the cycle. checked the unit and foudn oil leaking form the gearcase. this means the unit needs a new gearcase, slider, rotor, etc. ordering all parts needed to resolve the issue. will return once the parts come in.; ordrng 1 W11161960 (agitator) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Carl A.
Job Details: 06/14/2022
replaced evap fan tested unit works as designed called techline spoke with Austin as unit making a noise possible the freon flowwing through unit 7733875068
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Odenton, MD 21113
Alexander D.
Job Details: 06/14/2022
"cx complaint unit not dispensing properly, ice container will be full and not dispense ice, cx will dump a little out and shake the ice and it will work after that. cx said sometimes the ice is clumped sometimes its not. cx said its working fine this morning with container completely full. inspected unit and it is dispensing with container full at this time. found a little frost under container. poured water in ice chute and door is holding water. everything checks good at this time. advised cx sometimes shards of ice will stick in the chute and on ice door so it cant seal and let warm air in and cause ice to clump. advised cx sometimes he may have to loosen ice up by hand when that happens. unit is operating as designed at this time. collected 110.00 labor by c/c from prior repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Toano, VA 23168
Jason T.
Job Details: 06/14/2022
"Cx complaint, not draining, found loose connection at the drain pump housing, verified vac voltages. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vienna, VA 22180
Carl R.
Job Details: 06/14/2022
Cxvwants what came with the dispenser. Gray Payless nit black. Ordering dispenser with gray paddle. ; ordrng 1 W11423781
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Washington, DC 20002
Mitchell H.
Job Details: 06/14/2022
cx compaint unit is not working at all. found wash motor not running. installed both spray arms and sump assem. unit is now working good no leaks. draining good and job completed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/14/2022
"CX complant, Microwave not working. Prior diagnosis found microwave needs hinges bulb holder , Arm and bulb. On gong to install hinges . Tested unit and when pushing on right side of door the microwave energizes and cooks indicating a warped inner door. CX due a refund for hinges and owes for inner door assembly. CX paid difference for inner door and tax , Refunded hinges + tax money. Further work needed, RB; ordrng 1 W11600214 (inner door. 420.)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Odenton, MD
Alexander D.
Job Details: 06/14/2022
"cx complaint unit still tripping breaker, cx ran extension cord to another outlet on different circuit and it still tripped that breaker. cx said she noticed it doesnt trip if she runs a smaller load on cold but does trip with a larger load on warm. ran diagnostics, no errors stored. test cycle ran fine but some noises during agitation seemed unusual. no play in gearcase, no oil. everything testing good. motor ohms out good but seems thats the only thing issue could be. ordering motor and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/14/2022
"unit is in warranty. cx complaint unit not powering on, found issue in outlet, if i wiggle the plug the unit powers on and wiggle the other way it goes off. did the same thing with my outlet tester and saw the neutral dropping out as its wiggled. unit tests good when ran to another outlet. job complete"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Gainesville, VA 20155
Justin S.
Job Details: 06/14/2022
the door is open with the lock closed. dont see any damage to the strike. found a f5e2(lock) error code in memory. the unit needs the lock; ordrng 1 W11316250 (lock) and 1 W11316246 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Justin S.
Job Details: 06/14/2022
job was completed
We serviced a
JENNAIR RANGE
Model JGS9900CDB01
Near Norfolk, VA 23513
Carl A.
Job Details: 06/14/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Woodlawn, MD 20737
Israel R.
Job Details: 06/14/2022
"Customer complaint unit light is not truning on. I tested the unit and the light is not getting 120. I tested the door switch and is not working. Installed new switch. Tested uni tis now turning light on. Unit is back to normal operations.; ordrng 1 W11384469 (Door switch), used 1 W11384469 (Switch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS02SRSS1
Near Arlington, VA 22209
David J.
Job Details: 06/14/2022
CX complaint door keeps opening. We replaced door latch two weeks ago. Inspected unit found top drawer is not meeting with the back wall properly. Once the rack is aligned correctly on the back wall the door latches correctly. That point theres no tension on the door. CX did not want a quote on rack. He said he will just learn to live with it. Unit does work correctly
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/14/2022
"cx complaint cooktop glass broke without anything dropping or spilling on it. replaced cooktop, tested unit. quoted 511.22, paid in full with c/c. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Westminster, MD 21158
Drew B.
Job Details: 06/14/2022
cx complaint that unit is not washing or doing anything i found the error code f4e3 and unit drains fills and doesnt spray will need new pump W11025157 and instock schd for thursday the 16th; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newport News, VA 23602
Lucas R.
Job Details: 06/14/2022
"cx complaint unit leaking from door, checked good, no error codes at this time, found lak from lower door seal screw, tightened screw, leveled unit, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS
Near Arlington, VA 22201
David J.
Job Details: 06/14/2022
Cx did not know how the top rack went back in unit. Just explained how it worked. I never touched the unit. Cx is old
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Thurmont, MD 21788
Brian R.
Job Details: 06/14/2022
cx complaint is they start unit and unit just sits and wont do anything but lock door. tested and checked unit. found ACU bad. replaced control and tested unit again and now unit checks. job complet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Chantilly, VA 20151
Justin S.
Job Details: 06/14/2022
found the leak in the cabinet after pressurizing the system. the unit is not holding pressure long. the leak is at the front right side of the cabinet between the freezer and refrigerator where the hinge can attach(pic). can hear the air flow from the location and spraying the soap and water there makes the location bubble. called tech support and spoke with a sterling. unit is under review. file number 7733878605
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Carl R.
Job Details: 06/14/2022
"Pulled unit from wall, tilted unit back, removed cover, motor, splutch harness. Removed gear case. Removed plastic cover and bolt. USE SPANNER WRENCH TO REMOVE SPANNER NUT. INSTALLED NEW GEAR CASE SPLUTCH KIT BELT, BOLT AND WASHER. CKEARED CODES. UNIT PRODUCED A F7E1 CODE. NEEDS ACU. ; ordrng 1 W11519742 (Acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Shrewsbury, PA 17361
Sal R.
Job Details: 06/14/2022
"CX complaint is that the he pulled the unit out and mistakingly punchered the water line to the filter housing. I am ordering 1 water line (8201597). Part is avalible, at Tribs. i have set a retutn date for 6/17; ordrng 1 8201597 (filter head water line 3@ tribs)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Phoenix, MD 21131
Keith H.
Job Details: 06/14/2022
cx complaint is unit arrived damaged. inspected unti and found dents in outer door; ordrng 1 W11416785 (outer door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 06/14/2022
cx complaint unit is leaking fron underneath. inspected unit and entered into daig and found 0 error codes. ran a auto test and unit finished and i started to notice water coming out of the front. looked behind unit to find puddle under the drain hose. lifted hose to find a pin hole in it. replaced drain hose with van stock (W11244231). tested unit. unit now checks good.; used 1 W11244231 (drain hose) from stock
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Unit working properly. Cx needs to change the cook ware the she is using.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/14/2022
"installed drain pump and lower harness, tested unit, ran test cycle, unit is now working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/14/2022
"cx stated unit not heating tested inspected and verified cx complaint found unit had 2 error codes F2E2 &F2E1 which have to do with the HMI, found heater defective ordering HMI heater thermostat and TCO kit. cannot resched at this time due to SO parts; ordrng 1 W11419056 (fascia) and 1 WP3387747 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rockville, MD 20850
Roberto I.
Job Details: 06/14/2022
"CX complaint the water dispenser stopped working after filter replacement, now the icemaker stopped too.Tested unit, confirmed no water dispensed. Water supply and vater valve ok, found bad filter housing. Replaced filtyer housing using pre id part. Dispenser worked ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/14/2022
"Cs unit doesnt want to agitate or spin, Found trouble codes, F9E2pumpdrive system F9E1drain pump fault,F0E3 over load,F0E2over suds. Inspected unit and found a wire sponge shoved in the drain hose, cleared drain and ran multiple test cycles. Test cycle completed no more trouble codes. Unit is now working as designed, Advised customer of small amount of oil on the drive motor, may have gear case issues in the future.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22306
Justin S.
Job Details: 06/14/2022
cannot find this unit in the store. checked lowes system and this unit was canceled already. called the office and was told to leave the door
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
"Original door had dent on it. Removed original door. Replaced with new door. Unplugged power supply, and turned off water supply. Tested for leaks and water supply. No leaks found and water delivered. Power works properly. Treated door seal. Unit working properly"
We serviced a
KITCHENAID RANGE
Model KCED600GBL01
Near Ashburn, VA 20148
Richard B.
Job Details: 06/14/2022
"CX complant. Cooktop not working. Prior diagnosis found marness , switch and element need replacing due to thermal event. Changed harness , element and switch and tested unit. Working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed fzr door, verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Red Lion, PA 17356
Sal R.
Job Details: 06/14/2022
"Per the previouse tech, i was able to access and replace the control. I then recalibrated the control and unit test good. I informed CX to allow a min of 24hr's before the unit returns to the reccomended temps. CX is paid in full on previouse visit."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/14/2022
"cx complaint unit leaking , checked unit found no error codes , while testing unit everything checked good , did find valve sticking open whenever unit calls for water , replaced valve and tested unit is running as designed with no leaks , let unit run a quick cycle and no signs of leaks . unit running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Middletown, MD 21769
Brian R.
Job Details: 06/14/2022
replaced parts ordered and rest and checked unit. advised cx to give unit a few cycles and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"replaced inner and outter hinges, tested, unti working as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/14/2022
"unit is in warranty per receipt p.o.p saved to quik pics. cx complaint unit not making ice, found unit running but not circulating any water and no water in resevoir. turned unit off and removed filter then turned unit back on and it filled and made a thich sheet of ice. unit tests good, cx needs to replace the filter, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/14/2022
"installed adjusters , tested unit. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit doesn't make ice and LEDs are out. Inspectedunit and found the freezer LED and all the upper LEDs in RC section to be out. Entered into service mode and ran test 56, error code E5 thermistor fault. There's ice inside ice maker but unable to harvest. Gave cx quote full repair and was paid in full. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 W10695459 (LED) and 1 W11239944 (LED harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details: 06/14/2022
CX complaint DW F6 E1 locked up. Replaced ACU & ran test wash. Unit is advancing & completed test wash. Start NORMAL cycle & DW is advancing > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Samuel R.
Job Details: 06/14/2022
"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Waldorf, MD 20603
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is not cooling in the FC. I inspected the unit and confirmed the complaint. The temp is 55 in the RC. There is a loud buzzing sound coming from behind the evap. I ran test 3 and the noise was heard when I ran the RC evap fan. There is heavy frost on the evap. The FC is working working. The unit is not defrost allowing heavy ice to build up at the RC evap. The unit will need a new evap fan and temp sensor. I'm ordering the part for the return visit.; ordrng 1 W11033168 (fan motor & harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Westminster, MD 21158
Drew B.
Job Details: 06/14/2022
cx couldnt find recipt and is contacting wp for auth since they think its just around a year maybe under but need pop and told them to call for an auth for repair. of parts or both. etc.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW1
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21230
Shane M.
Job Details: 06/14/2022
cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2022
part was defective so repair was not made.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Carl A.
Job Details: 06/14/2022
replaced evap fan tested unit works as designed called techline spoke with Austin as unit making a noise possible the freon flowwing through unit 7733875068
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/14/2022
replaced harness and turned unit back on. water came in and all pumps came on advised cx to let unit run the next 24 hours and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near McLean, VA 22101
Jason A.
Job Details: 06/14/2022
CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Justin S.
Job Details: 06/14/2022
job was completed
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx complaint is that qfter the last repair the top oven has been taking 2 hours to preheat. Upon arrival I attempted to preheat the oven and found that after about 20 mins the temp had not gone above 140 per my thermocoupler. I also found that the broil element was not heating up during the preheat cycle. I removed the top cover and found that the P3-1 connector was not secured on both pins. I was only making contact on one of the connectors. I was able to reconnect the harness securely. I found that unit then preheated and held temp. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Richmond, VA 23233
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lancaster, PA 17601
Marc M.
Job Details: 06/14/2022
cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near South Riding, VA 20152
Daniel J.
Job Details: 06/14/2022
freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/14/2022
"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
customer stated that the unit wasnt draining and wasnt making any noise.. verified the issue and fnd the units pump is seized.. need part..; ordrng 1 WPW10581874 (pump-water)