Service History 108 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 10/24/2023

"cx complaint unit unresponsive and long dry times. checked unit, come to find acu working intermittently. unit has good airflow. also raised rear feet and lowered front so clothes can hit moisture sensor. ordering acu and ui to complete repair.; ordrng 1 W11419056 (ui) and 1 W11525997 (acu)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/24/2023

"cx complaint unit not draining and ui nit seated. checked unit. drain pump is good, come to find tabs holding ui not able to seat properly. ordering ui to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10811169 (panel-cntl)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hampton, VA 23666

Justin W.

Job Details: 10/24/2023

"cx complaint unit not spinning out clothes. checked unit to find belt coming off due to being installed inverted. replaced belt from v/s tested unit working as designed; ordrng 1 w11239857 (belt jw vs), used 1 W11239857 (BELT jw vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Columbia, MD 21044

Israel R.

Job Details: 10/24/2023

cx complained its not cooling in the fridge..inspected unit rc evap frosted over pulled unit out tested evap sensor and reading 18k under ice (LOw) fan is on . fount service pointer to deal with sensor position and also found drip pan bowed .also needst to be replaced .also noticed pantry ui not on checked for power and the board is getting 14v DC unit needs new board .cx PIF all part in stock.; ordrng 1 WPW10277799 (harns-wire 41.90) and 1 W11457241 (Drip pan 77.34) and 1 W11048823 (cover 176.27)

We serviced a

KITCHENAID COOKTOP

Model KSEG950ESS2

Near Lewes, DE 19958

Michael E.

Job Details: 10/24/2023

CX complaint: cooktop not working. Tested and verified complaint. At ter block i am getting 5vac/122vac/115 vac both legs. At recep 120/120/240. Bad power cord. I was able to show CX meter readings. I advised CX to have an electrician replace power cord. CX paid 139.00 for service by check. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS05

Near Lewes, DE 19958

Michael E.

Job Details: 10/24/2023

Upon arrival i opened regulator and found it had been converted to LP gas but house is supplied with NG per CX. Then i checked the orfices and front left was .76 but should have been 130. Then inspect the others and all orfices are LP on unit. Ordering all 5 orfices. Cannot reschedule due to SO part. Unit is beyond the first 30 days so unsure if WP will approve.; ordrng 2 W10652710 (spud-orfce)s and 1 W10791073 (spud-orfce) and 1 W10791076 (spud-orfce) and 1 W10791082 (spud-orfce)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHAXSB04

Near Clinton, MD 20735

Shawn D.

Job Details: 10/24/2023

cx complaint unit not dispensing ice. inspected unit and confimred not dispensing ice bucket is jammed ice door closes and seals good. i removed all ice cleaned out all ice out of ice bin and tested with no ice and augar runs good ice bin spins good. put ice in bin and unit dispenses cubed and crushed ice good. cx is saying ice bin is not sitting in corectly its to loose. yes it is loose so i looked into it and nothing is out of place and could be from it being empty. collected for service fee by check unit is good to go

We serviced a

KITCHENAID OVEN

Model KIRS608BSS0

Near Columbia, MD 21044

Israel R.

Job Details: 10/24/2023

installed new heater elemnt .tested unit unit displays 'feature not avalible' pulled unit out checked back panel for loose connections no.disconnections moved elemt wires and tested and the control is not shorting .unit needs new control. quoted for contol PIF control out of stock call cx when part is availibe.; ordrng 1 WPW10686475 (cntrl-elec 258.70)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Midlothian, VA 23112

John P.

Job Details: 10/24/2023

Installed hooks touched up paint tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Moseley, VA 23120

John P.

Job Details: 10/24/2023

"CX complaint unit making noise checked unit found noise coming from compressor vibrating on cardboard, tested all other functions from damper to fans couldn't duplicate CX complaint. Did adjust compressor and tubing to prevent vibration noises"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Moseley, VA 23120

John P.

Job Details: 10/24/2023

CX complaint unit randomly becomes unresponsive and they have to power cycle unit. Found error code F2E1. Called techline was advised to change both boards at same time but one at a time to transcribe mod and ser. Ordering console.Andrew; ordrng 1 W11626080 (Console)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23325

Zachery R.

Job Details: 10/24/2023

"replaced sump, tested, come to find acu not sending power to acu. same issue, directed cx to cx care for parts auth.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Hill, VA 20141

Ricky E.

Job Details: 10/24/2023

customer stated that the unit was slow to make ice compared to her old unit. she listed time that the unit makes ice and it makes ice as intended. ckd temps and temps are at 0 and 36

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS06

Near Wilmington, DE 19808

Taylor F.

Job Details: 10/24/2023

Cx complaint is door on microwave not staying closed. Replaced switch harness from previous diagnosis and unit is still not staying closed and engaged with interlocks. Ordering inner door and hinges. Inner door is CBE. Cx paid for hinges and arm by CC. Cannot reschedule at this time. Cx owes 171.50 on return.; ordrng 1 WPW10128850 (arm) and 2 W10874474 (hinge-door)s and 1 W11684570 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cobbs Creek, VA 23035

Orbie

Job Details: 10/24/2023

cx complaint unit frosting up on inside. verified complaint. found door loose. tightened door. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Andover, CT

Ezra M.

Job Details: 10/24/2023

"right rc door dented, ordering door and nameplate; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Owings Mills, MD 21117

Alexander D.

Job Details: 10/24/2023

"replaced both doors, fluffed gaskets with heatgun. nameplate wasnt ordered. thought i had one in my v/s but must of never gotten it back. ordering nameplate and also ordering nameplate for my v/s. call cx to schedule return visit once we have eta on part. called office to schedule door pick up for 10/26; ordrng 1 W11223753 (nameplate) and 1 W11223753 (nameplate(AD v/s))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/24/2023

Cx complaint is the left door not closing properly and the freezer drawer making a clicking sound. Found the cx unaware of how the mulian strip works and the proper way to open and close the door. Also found the bottom FC drawer out of place causing a clicking noise when opened and closed. Corrected drawer and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Silver Spring, MD 20906

Davonte

Job Details: 10/24/2023

"cx complained unit making squealing noise.confirmed cx complaint after inspecting ui. unit idler wheel seized and isnt spinning a shsould, also ordering wheels.; ordrng 2 WPW10314173 (roller)s and 1 W10837240 (idler)"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Silver Spring, MD 20906

Davonte

Job Details: 10/24/2023

"installed new sensor, control, switch, and fan motor. after further inspection, niotice that a connector to the user interface was peeling off the board. unit wiull need new ui board.; ordrng 1 W11436326 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48FTS03

Near Dayton, MD 21036

Brian R.

Job Details: 10/24/2023

cx complaint is with a buzzing sound that keeps going on and off from the freezer she thinks. units O-O-W and she knows. sound is from evap fan in freezer. fans runs then cuts off and then back on and vibrating. checked over unit. she also had a filter she asked to change. unit will need new fan. as soon as part is in office will schedule.; ordrng 1 W10822580 (Evap Fan 174.84) and 1 W10139189 (Harness 71.20)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Owings Mills, MD 21117

Alexander D.

Job Details: 10/24/2023

"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap heavily overfrosted. defrost thermistor is reading 33k ohms while encased in frost, should be good. found brown wire to heater backing out of connector. cleared all frost with steamer. resecured connection with tape so unit will work in meantime. ordering heater, in stock. scheduled return visit for 11/9; ordrng 1 W11650661 (heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/24/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Millsboro, DE 19966

Michael E.

Job Details: 10/24/2023

"CX complaint: unit stopped in cycle. Tested and verified complaint. F5E1, F2E1 error codes. Tested lid lock individually and worked properly for many tests. Unplugged unit for 3 min and then tested and unit went out of diag cycle when i pressed start to activate diag cycle. Quoted CX price to replace control W10812423. Saved quote. CX did not approve repair at this time. CX paid 139.00 for service. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model kdte104kps1

Near Laurel, MD 20707

Leon

Job Details: 10/24/2023

"Complaint was unit was making a loud noise when it was draining. Confirmed the issue saying that the drink pump had metal pieces and Plastic pieces stuck inside the pump, remove the pieces, and notice that the drain line was installed to the hose incorrectly it had water slightly spinning out from install. I corrected the issue by tightening up the holes connection to the run, a drain cycle noise went away, there was no leaks."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Moseley, VA 23120

John P.

Job Details: 10/24/2023

Installed lower oven door glass

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Silver Spring, MD 20906

Davonte

Job Details: 10/24/2023

"cx complained icemaker wasnt making confirmed cx complaint. after checking IM, unit is getting 120volts as should. i jumped icemaker and it harvested as should. also jumped v to l and unit filled with water. unit will need a new control board. cx paid in full.; ordrng 1 WPW10317076 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Georgetown, DE 19947

Michael E.

Job Details: 10/24/2023

CX complaint: RC door gasket coming off. Inspected and verified cokplaint. I resecured the gasket. Then i heated and reshaped gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Jessup, MD 20794

Israel R.

Job Details: 10/24/2023

cx comp-lained that water pressure waasnt correct and cx didnt kno how to install air filter tested unit unit back to normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Salisbury, MD 21804

Frederick R.

Job Details: 10/24/2023

Replaced sump/motor per prior diagnosis. Tested after repair and the DW is now working properly. No leaks. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lewisberry, PA 17339

Fred G.

Job Details: 10/24/2023

"i was able to access unit and replace the inlet valve, splutch, and actuator as per previous tech. i tested unit and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Owings Mills, MD 21117

Alexander D.

Job Details: 10/24/2023

"cx complaint unit not dispensing water and makes loud vibrating noise intermittently. inspected unit and verified complaint. not making noise at this time. no change in water dispenser with filter removed. pulled unit out and unit started dispensing water. found waterline was kinked because shutoff valve is in side wall of cutout so if unit gets pushed back too far, it will kink waterline. for vibration noise, found condensor sitting on base rails. cut a foam sleeve in half and stuck it under condensor. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near Andover, CT

Ezra M.

Job Details: 10/24/2023

"cooktop failed during delivery. Dan Ryan Builder new construction, home not sold yet. ordering cooktop; ordrng 1 W11183708 (cooktop)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Kensington, MD 20895

Brian F.

Job Details: 10/24/2023

"Installed new drip pan and drain tube. Tested drain by pouring water into drip pan, water is now draining. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Eldersburg, MD 21784

Brian R.

Job Details: 10/24/2023

cx complaint is unit does not wash like it should and things are dirty on both racks some and not cleaning and issues with pods not going away or the film from pods still being on the unit. units O-O-W and she knows. found filter fith a bunch of food and rice or noodle. tried cleaning out both spray arms as things in them as well. set both spray arms straigh and ran unit. unit fills and drains wel. sump and motor comes on and sprays water but arms do not move. unit will need sump n motor replaced. went over with cx and gave quote. they will call back about repair if they fix or replace.; ordrng 1 W11087376 (Sump n Motor 249.98)

We serviced a

AMANA MICROWAVE

Model AMV2307PFW07

Near Randallstown, MD 21133

Alexander D.

Job Details: 10/24/2023

"cx complaint unit not heating. inspected unit and verified complaint. transformer is getting 120v but buzzing louder than usual and no heat at all. ordering transformer, magnetron, capacitor and diode. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/24/2023

customer stated that when the front right burner is used the unit will ignite until the burner is shut off.. verified issue and fnd faulty switch... need parts...; ordrng 1 w11661907 (switch harness)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Silver Spring, MD 20910

Brian F.

Job Details: 10/24/2023

"Cx states unit not spinning. Installed control board, tested, still won't shift into spin. Tested with both control boards, both sending 120VAC to torque motor. Tested harness continuity, harness good. Ordering torque motor/actuator.; ordrng 1 W11614637 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Richmond, VA 23236

Joseph D.

Job Details: 10/24/2023

Replaced fan and shroud assembly and unit no longer rattling. No other issues found . Cycled icemaker

We serviced a

JENNAIR OVEN

Model JJW2730WS02

Near Leesburg, VA 20175

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Oven is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E0 = Cooling Fan Low Speed Error. I then installed the Control Board. Tested the unit. Error Codes came back when using both ovens. Unit will need the Lower & Upper Cooling Fan Motors. Cx paid for the Lower Cooling Fan Motor & Control Board by Card. Cx is paid in full. ; ordrng 1 WPW10273666 (Whirlpool Oven Cooling Fan Assembly) and 1 WPW10273667 (Whirlpool Wall Oven Cooling Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Marion Station, MD 21838

Frederick R.

Job Details: 10/24/2023

"CX complaint is no cool. Replaced compressor. Had to re re-route suction line. Installed UV drier and process stub. Pressure tested with nitrogen, Vac'd down to 30 in. Filled with 5.25oz of R134a. Low side pressure was at 7psi. Informed CX 24-36 hrs for unit to get to temps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, VA 23120

John P.

Job Details: 10/24/2023

Cxs complaint top of freezer door sweating confirm complaints ordering gaskets; ordrng 2 W11159728 (Gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Salisbury, MD 21804

Frederick R.

Job Details: 10/24/2023

CX complaint is IM still not working. Inspected/tested and found broken wire at FC door harness. Bruce at WPTL. SPoke to Sharika at WPTC. TL suggested replacing door and TC would not help CX. Repaired harness and replaced IM that was under 30day warranty. Reset breaker and cycled and IM harvested and filled with water. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Pasadena, MD 21122

Israel R.

Job Details: 10/24/2023

"F5E2 Door lock error. Customer complaint unit is squeeling during slow spin. Ran test found F5E2. Customer complaint unit is making squeeling and bearing sounds like grinsing.I notice the tube is not round. I found the squeeling noise is coming from a shock absorber and also the vellow is rubbing against when it spins. Unit will need new tub, bellow and shock absorbers. Needs 2 count and a second person. Customer said that he is not paying and if he has to pay make sure we call him becasue in the warranty page says 1 year parts and labor and second tech is labor. Custoemr will call when part comes to his house.; ordrng 1 W11460604 (Tub) and 4 W11316766 (Shock Absorber)s and 1 W11314648 (bellow)"

We serviced a

MAYTAG RANGE

Model MER7700LZ

Near Delmar, MD 21875

Frederick R.

Job Details: 10/24/2023

"CX complaint is stove no power. Inspected unit and found a burnt L wire cause block to become defective. Replaced terminal block and 4 screws from block breaking apart. Repaired L2 connection and then tested. Oven and stove are both now working properly, Job is complete; ordrng 1 W10245259 (block-term FRVS) and 4 3400029 (nut FRVS)s, used 1 W10245259 (terminal block FRVS), and 4 3400029 (nut FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chester, VA 23831

Chris B.

Job Details: 10/24/2023

cx comp unit will not wash insp unit found foe3 over load code advised cx on use and care tested unit threw diag mode twice and started load with cx waited for load to wash unit workinga s desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Annandale, VA 22003

Jason A.

Job Details: 10/24/2023

CX complaint FRIDGE NO COOL. Heard relay clicking as I walked into kitchen & compressor grinding. Set unit to COOLING OFF. Called office to schedule. Parts in stock. 2CountSealSyst > JJ; ordrng 1 W11574734 (Compressor kit) and 1 W11504431 (Compressor coupler 26a) and 1 W11504415 (Compressor coupler 26b) and 1 W11506621 (Compressor coupler 26c) and 1 W11109499 (Drier) and 1 W11504445 (Drier Coupler 25a) and 1 W11504447 (Drier Coupler 25b)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 10/24/2023

replaced ui and control unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Laurel, MD 20707

Leon

Job Details: 10/24/2023

"Replace the control on the unit, then test, the unit by resetting the filter light. Everything worked as it should"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near New Oxford, PA 17350

Drew B.

Job Details: 10/24/2023

replaced acu tested chgeck good.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Winchester, VA 22602

Ezra M.

Job Details: 10/24/2023

"stopped in cycle, water in unit, will not drain. found drain pump housing failed, lower harness failed. ordering drain pump and lower harness. drained water from unit.; ordrng 1 W11643701 (harness, lower) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Davidsonville, MD 21035

David J.

Job Details: 10/24/2023

Customer complaint lid glass came unglued to frame arrived today and verified complaint. Found glass came apart from frame of lid ordering lid for return visit all other parts to attach the lid are there and only the lid is needed. Will return when part arrives. ; ordrng 1 W11470212 (Lid)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Bel Air, MD 21014

Neil H.

Job Details: 10/24/2023

E5FOUND THE FILL TUBE WAS FROZEN I THAWED AND WATER GOING INTO I/M NOW AND EXPLAINED TO CX THAT SHE WANTS TO LEAVE A INCH OF SPACE FROM BACK WALL TO ALLOW AIR TO HIT TEMP SENSOR UNIT CHECKED GOOD.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/24/2023

"timer failed, damaging knob. installed new timer and knob. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/24/2023

CX complaint about lights not working & pantry ui not working either removed pantry ui & found control soaked in water causing a dc volt failure affecting ui & internal wires unplugged ui & lights started to work as well icemaker CX NOT SURE TO CONTINUE WITH REPAIR PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W10815669 (dor-fip ss lh pantry) and 1 WPW10769076 (cntrl-elec pantry ui)

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM01

Near Washington, DC 20037

Samuel R.

Job Details: 10/24/2023

replaced line and tested unit no leaks unit is now good.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 10/24/2023

"excessive noise, noise caused by failed rollers and motor. wear on idler. replaced motor, both support rollers and idler. tested, sounds normal; ordrng 1 WP691366 (pulley-idr em vs) and 2 WPW10314173 (support roller` em vs)s, used 1 WP691366 (IDLER), and 2 WPW10314173 (ROLLER) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ05

Near Gettysburg, PA 17325

Drew B.

Job Details: 10/24/2023

cx complaint that unit is still frosting up still found gaps in gasket but also the side of the gasket is completely torn open causing air coming through.. re ordering gasket W10571967 and call to reschd; ordrng 1 W10571967 (gasket)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lewisberry, PA 17339

Fred G.

Job Details: 10/24/2023

"cx complaint unit wont heat. inspected unit and found faulty heating element. i qouted cx and cx accpeted. replaced element from van stock and also repaired exhaust vent due to have a hole in it. cx paid in full. unit now checks good.; ordrng 1 279838 (element (FG VS)), used 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Arlington, VA 22202

Jason A.

Job Details: 10/24/2023

"CX complaint FRIDGE RC temps are ok FC temps are not freezing a few days after ;ast service. Found ice in bin but melting & clumping. See SDpics. Found drier with process tube was not installed so unable to check for pressures. Condensation or water rusting bottom of cabinet - see SDpics. Installed drier from stock. Check for leaks & run vac. Filled with 1.9 OZ R600a. Unit is cooling. 3CountSealSyst+NitrogenLeakTest > JJ; ordrng 1 W11109499 (drier, JJ/ VS) and 1 W11578026 (RC evap) and 1 W11504450 (RC evap) and 1 W11506619 (RC evap) and 1 3CountSealSyst+NitrogenLeakTest (3CountSealSyst+NitrogenLeakTest) and 4 W10913906 (couplers)s"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Deltaville, VA 23043

Orbie

Job Details: 10/24/2023

replaced all parts. tested unit. appears to be working as designed.

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Aldie, VA 20105

Daniel J.

Job Details: 10/24/2023

spoke with customer on warranty status informed when he was speaking with jennair showing additional year through builder toll brothers called office due to not showing on entitlements called tradecare transfered to jennair team informed rep showing on her end for the third year being covered unable to access diag for error keys not responding ordering console and control incase console showing sp order ; ordrng 1 W11449117 (console) and 1 W11448962 (control)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bethesda, MD 20814

Brian F.

Job Details: 10/24/2023

"Cx states unit is not defrosting properly, cx manually defrosted Sunday. Found unit has bas control board according to service pointer, ordering control.; ordrng 1 W11546609 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, VA 22815

Danny R.

Job Details: 10/24/2023

insatlled parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/24/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Rockville, MD 20852

Roberto I.

Job Details: 10/24/2023

"CX complaint Rc and Fc too cold, moisture in the FcUsed thermocouple to measure temperature, found 4F in the Fc and 36F in the Rc on top shelf. Unable to replicate issue with temperature. found Fc door gasket not sealing properly on righ bottom corner. Used heat to mold gasket, and it sealed fine all around the door."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Silver Spring, MD 20902

Davonte

Job Details: 10/24/2023

cx comnplained clothes were coming out wrinkled after a wash cycle. couldnt confirm cx complaint. u it didnt have any error codes. called techline to report issue. techlined advised that clothes will come out wrinkled after they are done washing

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ4

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/24/2023

Removed and replaced the ignitor bake tested and inspected for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Reisterstown, MD 21136

Justin S.

Job Details: 10/24/2023

replaced the valve and calibrated. ran the diagnostic cycle and no error codes after. the unit is now good

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Harrisonburg, VA 22802

Danny R.

Job Details: 10/24/2023

unit has com issues code also the door lock sticks and takes very long time to work nd soem times unit just shuts off with unit trying to lock will need controls and lock assy; ordrng 1 W11565030 (lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Olney, MD 20832

Julian H.

Job Details: 10/24/2023

CX complaint about console's overlay pealing off causing issues with ui found that steam is causing this called TL states that Cx needs to identified where steam is coming from told me to adjust option for rinse but ui not responding to this will need door seals along with ui & console to be replace; ordrng 1 W11664713 (door seal lwr) and 1 W11412696 (seal) and 1 W11483553 (door seal) and 1 W11505225 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, DC 20003

Samuel R.

Job Details: 10/24/2023

replaced part and advised cx give unit 24hrs to come up to temp.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Richmond, VA 23236

John P.

Job Details: 10/24/2023

Cxs complaint unit not working checked unit found power wire not seated on ACU seated wire tested working as designed

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS2

Near Washington, DC 20002

Samuel R.

Job Details: 10/24/2023

cx complaint unit gas keeps going put.inspected unit and flames would go out.will need a gas pressure tester to see if unit is getting proper gas pressure.; ordrng 1 gaspressuretester (gas pressure tester)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 10/24/2023

"CX complaint lights working intermittently, water dispenser not working.Found lights off and water dispenser not responding. Removed pantry UI, found water in tyhe door and corroded connections. Disconnected harness and resetted the power, the lights turned on and the dispenser worked ok. Quoted repair $704.97 with $110 labor for pantry door assy W10815669 replacement. Cx needs more time to make a decision. Collected $139; ordrng 1 W10815669 (pantry door)"

We serviced a

JENN-AIR RANGE

Model JDS1450FEO

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/24/2023

Cx complaint unit is not working properly inspected unit found cx using a egg timer temperature gauge claimed it was off by 30 degrees. Used a thermocouple and showed cx the process as unit heats and cuts off showed 370 and 320 which averaged to 345 degrees F adjusted up by 5 degrees F unit is working as designed charged 139.00 for service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lebanon, PA 17042

Cody H.

Job Details: 10/24/2023

"CX complains unit icemaker up top is not producing ice and icemaker in bottom will not stop making ice, Found unit top ice bin to be full, person available at home doesnt know what issues with unit are, unit appears to be making ice up top. Found bottom icemaker to be overflowing due to bail arm bracket failing causing bailarm to no sit correctly. Unit will need icemaker replaced for repair. Unit icemaker is unplugged due to not being able to shut off icemaker and buildup of ice is causing door closure issues. office to schedule with cx when all parts arrive.; ordrng 1 W10886939 (icemaker bottom) and 1 W11658802 (icemaker top)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hanover, PA 17331

Sal R.

Job Details: 10/24/2023

"CX complai t is that the unit is making a grinding noise during opperatiomn. I found tha the splutch nut is backed off. I also found strippr treads to the gearcase causing the nut to back of. I am ordering 1 gearcase (W11454741), 1 drive cam (W10721967), and 1 agitator (285565). Return visit will require a 2 call count due to the seezed agitator. Ocne the contract si approved, please ahev somoene form teh office call to set a return date.; ordrng 1 W11454741 (gearcase) and 1 W10721967 (drive cam) and 1 285565 (agitator) and 1 2callcount (2 call count)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gaithersburg, MD 20879

Julian H.

Job Details: 10/24/2023

CX complaint about unit going out of balance inspected found error F0e5 off balance load f0e9 off balance pause checked suspension & not bouncing back unit need to be leveled on returned as well need parts; ordrng 1 W11130362 (suspension)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Daniel J.

Job Details: 10/24/2023

microwave light not working replace bulb months ago changed out bulb and transformer lights now coming on when in use and door open

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23235

Joseph D.

Job Details: 10/24/2023

"Sump doesn't run . Sump without power. Sump motor within range at 7 ohms circuit test good. relay doesn't click on new control board. It does not have 120 from p512 p52 does not have 120 volts no other issues detected, harness checks good second control board failure. Customer would like earliest appointment possible. Cancellation list please. ; ordrng 1 W10906426 (Cnttl)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/24/2023

Customer complaint is that the lid will not lock. Found that the strike developed a stress fracture and failed. Strike replaced and unit tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Owings Mills, MD 21117

Justin S.

Job Details: 10/24/2023

cx says the unit does not heat and is making a noise. found the uynit is starting a cycle and is loud. the unit is pulling 6aac in cycle. the unit needs the mag and diode; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Harrisburg, PA 17111

Fred G.

Job Details: 10/24/2023

"i was able to access unit and replace the compressor, filter/dryer, and FC evap as per previous visit. i was able to pull system into a 30in vacuum which I found to hold for 30mins. I then charged system with 47g or R600A. I found unit began to builda frost pattern with good pressures. I advised cx 24hrs for full cooling."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near North Potomac, MD 20878

Roberto I.

Job Details: 10/24/2023

"CX complaint F2E1 error, control panel not responding.Confirmed error code on display, unable to clear error, unable to run diagnostic. Removed console, found all connections ok, confirmed 13.9Vac supplied to the UI. Replaced console using pre id part, but the new console showed F2E1 again. Resetted power and cleared code. Ran 3 cooking cycles with water, the unit worked asdesigned and the error didn't come back. Called tech line, spoke to Chris, he thinks the error was caused by me touching the screen during. Unit good, collected $892.42"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Baltimore, MD 21216

Shane M.

Job Details: 10/24/2023

"cx complaint the unit isnt dispensing ice. found a stripped yoke. ordering cover, yoke, gasket & auger motor.; ordrng 1 WPW10309864 (cover) and 1 W11671282 (auger motor) and 1 WP67006341 (gasket) and 1 WP63052-2 (yoke)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gaithersburg, MD 20879

Julian H.

Job Details: 10/24/2023

replaced control tested & working

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, MD 21157

Brian R.

Job Details: 10/24/2023

cx complaint is with a loud vibration sound and buzzing in the back and unit shakes bad and you can hear th clutch teeth skipping. tested and checked unit. herd all sounds being made and will order parts needed. as soon as everything goes through and parts are in office will schedule.; ordrng 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension) and 1 W11038689 (Water Valve) and 1 W10721967 (Clutch)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ellicott City, MD 21042

Alexander D.

Job Details: 10/24/2023

"cx complaint unit was having issue with door popping open, would have to hold door closed to get unit to run. now unit is giving f1e5 error about 20sec into cycle. inspected unit and verified complaint. found gap in MW door liner on top and left side. took front panel off and reinstalled it. got gap on side to close but still have small gap at top, tested door over 20times and its starting everytime and dont hear any clicks when pushing on door. door should be good now. for f1e5, control is sending 120v to inverter. was going to try installing the mag even tho it usually needs inverter if mag needs replaced but new mag was damaged, pic saved, no styrofoam in the box. reordering mag and inverter. quoted 753.77, cx paid 623.77 and will owe 130 labor on return visit; ordrng 1 W11346197 (magnetron(REORDER)) and 1 W11325604 (inverter)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Wrightsville, PA 17368

Sal R.

Job Details: 10/24/2023

"CX complai t is that the tub was fragmenting . I found that the units tub ring is fragmenting . I found that unit has a F0E5 stored in diag . I cleared the code and ran a auto tes cycle. I found that the unit was unlevel. I was able to lower all 4 feet to insure the unit is now level and not rockng. I am ordering 1 tub ring (W11550886). Once the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11550886 (tub ring)"

We serviced a

KITCHENAID RANGE

Model KICU569XSS00

Near Mineral, VA 23117

Thomas B.

Job Details: 10/24/2023

Called trade care unable to get part they state the same issue no longer available trade care will contact cx in next 3 to 5 business days

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Cumberland, PA 17070

Fred G.

Job Details: 10/24/2023

cx complaint units lights are out. I found 2-3 lights out in unit. I found unit falls under Technical Service Pointer. I was able to replace all LEDs in kit. right side top did give me a lot of trouble but i was able to replace it with little damage to liner. will not cause future issues. unit now checks good.

We serviced a

JENNAIR DBL WALL OVEN

Model JJW9630DDB

Near Gaithersburg, MD 20882

Julian H.

Job Details: 10/24/2023

replaced latch tested oven & working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 10/24/2023

cx complaint is unit comes and goes with water out the door. says it works great and at times it will fill a cup then beep and has to open or close the door and it works again. tested unit multiple times and it worked but once. filled a few seconds and unit beeped and stopped. was able to get unit to run after adjustments and resetting unit. did pull ice maker as thats bad and motor burnt. may of been issue with water. cx will keep a eye on unit and see how it does. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ03

Near Rockville, MD 20850

Roberto I.

Job Details: 10/24/2023

"CX complaint ice bin not sliding out, Rc right gasket not sealing, pantry lid and humidity controls broken.Confirmed magnet and flap separated on right door gasket. Unable to remove ice bin, possible water leak from icemaker turned into ice blcking the bin in place, but the push button doesn't work, probably warped. Confirmed broken panytry lid and humidity controls. Unit needs door gasket W10830055, icemaker WPW10300024, dual valve WPW10312696, ice container WPW10324088, pantry lid W10827015, and 2 humidity controls WP67005864. Collected $139.12 for pantry lid and humidity controls.; ordrng 1 W10830055 (door gasket) and 1 WPW10300024 (icemaker) and 1 WPW10312696 (dual valve) and 1 WPW10324088 (ice container) and 1 W10827015 (pantry lid) and 2 WP67005864 (humidity control)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 10/24/2023

installed control panel and control then tested and unit now button works great. unit is good tog o

We serviced a

WHIRLPOOL WASHER

Model Wgd8127lc3

Near Shiloh, PA 17408

Sal R.

Job Details: 10/24/2023

"CX complaint is that the unit will not power on. I found that the control board has the propper 120 V's , but no light and no opperation. I am ordering 1 control boad (W11618918) and will use the console on return.; ordrng 1 W11618918 (control board)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfield, PA 17320

Drew B.

Job Details: 10/24/2023

replaced valve and tessted checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Silver Spring, MD 20904

Leon

Job Details: 10/24/2023

"Cx complaint unit not making ice as it should. Works every now and then. Tested unit confirmed complaint to see unit icemaker not working even though it is getting the correct voltage, ordering icemaker; ordrng 1 W11548540 (Icemaker)"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/24/2023

"Squeeking noise in spin, intermittently.. sound seems like a slipping belt.. only had clucth and motor // oredering gearcase and belt for return 2ct gearacse..; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (belt) and 1 2ct (2ct)"

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