Service History 108 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 10/24/2023

Customer complaint is that the unit has a dent in the freezer door. Visual inspection of the door confirmed a large dent on the right side. Unit needs a new door.; ordrng 1 LW10913113 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 10/24/2023

"cx complaint unit is leaving clothes wet at end of cycle. inspected unit and entered diag and found f8e1, f5e1. I found unit does indeed drain. I cleared codes and ran auto test and found unit does finish without issue. I found stand pipe is not correct to unit. stand pipe is only a couple inches off floor. unit is not able to fill without timing out. advised cx to get a plummer and have a stand pipe installed at least 39in off floor. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 10/24/2023

cx complaint is the filter being stuck in the filter head. when i arrived i found the filter very tight. used channel locks to remove it. cx could not remove it himself. i put new filter in place that cx had on hand. new filter is easy to remove. showed cx how to remove it and reset the filter light. cx is able to change filter himself now. unit is working as disgned.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lusby, Maryland 20657

Shane B.

Job Details: 10/24/2023

"cx complaint is the unit not finishing cycles. cx said it fills and washs but does not spin. cx tired running drian and spin but it didnt work. cx said only red light was on. i checked for codes and found F8E1, F7E6. cleared codes, ran service cycle. cold sounds like it has poor flow again. unit completed service cycle. lid latch, agitation and spin all worked. inspected valve and found a little debry in valve but not much. replaced valves with VS part. both valves have good flow. adivsed cx have filtration added to keep debry out. calibrated unit. working as desiged.; ordrng 1 W11210463 (valve VS SB)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, Maryland 21230

Dustin F.

Job Details: 10/24/2023

"Replaced drain pump and inlet valve, ran calibration and test cycle. unit cleared tests and is now running as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Portsmouth, Virginia 23701

Justin W.

Job Details: 10/24/2023

"cx complaint unit leaking from front of door. ran 3 test cycles. found no suds buildup, no error codes, found upon removing outer door skin unit is showing signs of water clipping past inner door bottom seal. ordering seal to complete repair. also found unit slightly forward. lowered front legs 1/4 inch to alleviate leaking from front.; ordrng 1 W11252794 (seal)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Vienna, Virginia 22182

Simon

Job Details: 10/24/2023

"CX complaints handle broken phisical damage control knob broken .Inspected unit, timer knob broken piece remain inside timer switch .Unit need timer and timer knob.Ordered timer and timer knob SZ; ordrng 1 WPW10558463 (Timer knob) and 1 WPW10642928 (Timer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 10/24/2023

"Cx states unit won't stop making ice, unit had lost cooling came back after power cycling. Found IM bail arm loose, reconnected. Entered diagnostic mode, defrost circuit good, compressor and condenser fan good, damper good, evap fan good, thermistors reading correct temps. Cleared dust from condenser coils. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Ruckersville, Virginia 22968

Thomas B.

Job Details: 10/24/2023

Loud buzzing from inlet valve ordering valve assy ; ordrng 1 W11513255 (Inlet valve)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gordonsville, Virginia 22942

Thomas B.

Job Details: 10/24/2023

Inspected unit found F3E3 thermistor and heating issues ordering element and fuses ; ordrng 1 W10909685 (fuse-thrml) and 1 WP8577274 (thermistor) and 1 279973 (cutoff-tml) and 1 WP3387747 (element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Boyds, Maryland 20841

Julian H.

Job Details: 10/24/2023

GOT HERE replaced led driver & lights now flicker found a bad led for FC need updated lights for this model doesnt qualifies for scode CX PIF THRU APP; ordrng 1 W11683244 (led module kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 10/24/2023

Ice maker replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Baltimore, Maryland 21215

Justin S.

Job Details: 10/24/2023

cx says the unit stopped making ice and dispensing water and sometimes the light comes on in sabbath mode. found the water filter is blocked and when removed the dispenser dispenses water. test 44 the ice maker harvests. test 45 the ice maker fills. turned sabbath on and the lights stay off when i open the doors. called tech support about sabbath mode and spoke with a bruce. turned sabbath mode on and off and cannot recreate fault. tech says to not replace the ui yet

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Ephrata, Pennsylvania 17522

Justin L.

Job Details: 10/24/2023

"Cx complaint door doesnt close properly and leaking. Was able to access unit and attempted diag but some of the buttons on console were unresponsive or took multiple presses. Pulled unit out and found left side hinge bound up and right side hinge spring no longer intact causing the door to have issue opening and closing due to hinges and caused inner door to warp. Ran unit and found unit leaking from rear seam which is trickling down and causing sump motor to stall. Unit will need console, sump assembly, hinges, inner door and outer tub along with a 2 call count due to the amount of work needed. Tub will ship to cx who will contact to set up return; ordrng 1 W11559689 (inner door) and 1 W11573702 (rs hinge) and 1 W11573703 (ls hinge) and 1 W11416788 (outer panel) and 1 W11409866 (tub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Bluemont, Virginia 20135

Ezra M.

Job Details: 10/24/2023

"unit filled with water, pushed cancel, drained normally. storing error fa-e2 and f9-e1. ran full diag cycle, ran normally, no errors. ordering control. unit also has heating element discussed in service pointer W11540964, ordering element.; ordrng 1 W11537778 (heater) and 1 W11410061 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 10/24/2023

side by side food freezing in fridge section nothing blocking back wall held door switch found damper not closing allowing cold air into fridge section ordering damper 0 in stock; ordrng 1 W11645127 (damper)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 10/24/2023

Cx compliant unit is not working properly inspected unit removed and replaced the latch assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Manassas Park, Virginia 20111

Richard B.

Job Details: 10/24/2023

"CX complant. Element fell. Prior diagnosis found unit needs element support. Installed support and tested , Working as designed .Job completed. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Culpeper, Virginia 22701

Danny R.

Job Details: 10/24/2023

i found slider not pulling up the how way . repleced slider now it works and goes to full spin checks ok

We serviced a

KITCHENAID HOOD

Model KVUB600DSS4

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 10/24/2023

replaced defective left hood light sent to customer from whirlpool tested lighting normal

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Brandy Station, Virginia 22714

Danny R.

Job Details: 10/24/2023

installed parts checksok

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 10/24/2023

"Was able to access unit and replace parts per previous visit. tested and adjusted flame, unit now works as designed, no further work needed."

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Fulton, Maryland 20759

Israel R.

Job Details: 10/24/2023

"Customer complaint unit center burner is lighing correctly, but it has uneven flames on high and no flame on low. found the center valve is bad and will replaced called tech line and saftey .to document the call andthe advised me to replace the valves. ordering manifold. call cx when parts are avalible.; ordrng 1 W11676622 (Manifold)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Woodbridge, Virginia 22192

Richard B.

Job Details: 10/24/2023

"CX complant. Intermintent noise. Inspected unit and counld not replicate Advised CX get vent cleaned before using again. Ordering drum bearing, roller kit and blower wheel . Further work needed. RB; ordrng 1 349241T (rollers) and 1 692526 (bearing) and 1 WP694089 (blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 10/24/2023

"Cx complains that the unit make noises, inspected unit .. the noise comes from underneath the unit, the drive clutch plasitc is bad, order parts; ordrng 1 W10721967 (drive pulley) and 1 w11481722 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC6

Near Ashburn, Virginia 20147

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Washer will not Drain Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Draining Error. I then checked the Drain Pump section. Found that there is a sock in the Drain. Removed the sock and items from the Drain Pump. Tested the unit. No leaks. Unit is working as Designed. ( Advised the cx that in a commercial setting the unit needs to be a commercial unit. Charged the cx extra labor because of this. Cx paid in full by Card.) (Any questions please check Sd Pictures.)

We serviced a

JENNAIR COOKTOP

Model JGD3430BB00

Near Ashburn, Virginia 20147

Demonte S.

Job Details: 10/24/2023

"Inspected the unit. Found that the cx is saying that the front burner isn't igniting. Checked the left front burner to the unit. Found that the Ignitor is sitting to low to Ignite. All screws are rusted except the right front burner. Two of the knobs will not turn on the manifold .Unit will need the Left Burner Head = 74007736, Left Rear & Right Rear = 74007735, Left Rear Orifice Holder = WP7527P00260, Right Rear Orifice Holder = WP7527P00360, Left Front Orifice Holder= WP7527P03160, Manifold = W10575616 & Screws = ( 8 ) WP3368921."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 10/24/2023

cx complaint unit makes noise when heated up. inspected unit and found blower wheel has failed. i was able to replace the blower wheel and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Middletown, Pennsylvania 17057

Cody H.

Job Details: 10/24/2023

"CX complains unit is building frost in FC. Cx is without warranty but has agreed to service fee. Found unit FC door is not closing completly. Was able to close FC door completly and get unit to seal. Also heated and formed FC gasket due to cx being unsatisfied with the seal cosmetics. Unit is working as designed, documenting with techline. CX paid with card, cx declined email."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 10/24/2023

"CX complains unit power cord threw sparks and unit no longer started. CX claims to be within manufacture warranty but does not have POP at this time. Called safety due to thermal event to atleast document safety auth to cover service visit. Unit will need encoder (W11627521), console (W11595209) harness (W11591410), thermal fuse, control (W11561939) terminal kit (279393) and terminal block (WP3397659) for repair. CX to provide office with POP showing unit is within manufacture warranty before any parts are ordered. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Seaford, Delaware 19973

Michael E.

Job Details: 10/24/2023

"Replaced the ACU as per previous diagnosis. Synchronized control, then calibrated unit. Tested unit and it is now working properly. Job is complete"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Lancaster, Pennsylvania 17603

Sal R.

Job Details: 10/24/2023

"CX complai t is that the unit will not opperate. i found that when attempting to opperate the unit, the unit displays a F2E1 error code . I am odering 1 control console (W11229663). Once the part is avalible and the contract is apporved, please have someone formt eh office call to set a return date.; ordrng 1 W11229663 (control console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Shrewsbury, Pennsylvania 17361

Bernard M.

Job Details: 10/24/2023

Cx complaint the left RC door doesn't stay up to seal. Inspected and found the door dropped down and mullion doesn't secure to clip. Removed door and found cam is loose inside the door. The cam moves around and when closing it falls into cavity. The door can move from side to side. Ordering door and is to be directly shipped to cx address. Cx will contact office when door arrives.; ordrng 1 W11435334 (left RC door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 10/24/2023

"Installed new tub assembly , tested unit . Job complete .NO leaker"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Point Harbor, North Carolina 27964

Austin D.

Job Details: 10/24/2023

W11506635 fan motor 126.87cx complaint the unit is not cooling. checked the unit and found that the evap in fridge is leaking. parts are covered but labor is not. quoted cx for repair. cx paid for part and service call. cx owes 500 upon return visit. cx agreed; ordrng 1 W11492867 (evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (port) and 1 w11087438 (fan motor)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Grandy, North Carolina 27939

Austin D.

Job Details: 10/24/2023

cx complaint the unit is not completeing a cycle. checked the unit and found a defective cold vavle. replaced inlet valve. tested operation. no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model LEQ9030PQ1

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 10/24/2023

Cx complaint unit not heating. Was able to access unit and found 243.2 VAC incoming. Ohmed out tco which was OL and heater was OL. Replaced TCO and when i went to use element found defective. Reordering and setting return for Fri 10/27/23; ordrng 1 279838 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHV08

Near Saint Thomas, Pennsylvania 17252

Drew B.

Job Details: 10/24/2023

cx complaint that unit is wokring but the unit is delivered and had a huge dent on the cabinet left side.. took pics inside 30 days call wp spoke to Rick about cosmetically non repairable and instructed call wp

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 10/24/2023

Was able to access unit and replace parts. Tested unit and unit now checks good. Collected for labor cx paid in full no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, Virginia 23435

Justin W.

Job Details: 10/24/2023

"cx complaint food freezing in rc. checked unit to find temps 37 at top of rc and 27 at bottom of rc, -10fc. temps were set to 39 rc and -1 fc. called techline spoke to Chris unit submitted for review;"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Smithfield, Virginia 23430

Justin W.

Job Details: 10/24/2023

replaced damper and tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hampton, Virginia 23605

Justin W.

Job Details: 10/24/2023

cx complaint harness issue. checked unit to find wire on harness bad. replaced harness and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Olney, Maryland 20832

Davonte

Job Details: 10/24/2023

"installed new control, door lock, dispenser, tested unit. didnt have any error codes. unit now working as should."

We serviced a

MAYTAG WASHER

Model MVW6500MW1

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 10/24/2023

washer not completing cycles found strike failed replaced ran diag cycle complete no errors

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 10/24/2023

replaced filter housing checked for leaks none present reinstalled filter tested dispenser water being dispensed cycled icemaker filled with water

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 10/24/2023

installed recir pump nolonger making noise found water coming in weak stream replaced valve test let cycle run water flow better filling tray quicker and ice forming on grid

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Shrewsbury, Pennsylvania 17361

Bernard M.

Job Details: 10/24/2023

"Cx complaint unit won't get to temp. Cx stated unit would reach 300 at preheat set for 350. Accessed bake element and found it had blistered. Replaced element using pre-id parts, preheated at 350 and unit reached temp. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Culpeper, Virginia 22701

Danny R.

Job Details: 10/24/2023

unit had gasket not linning up i used washer ro raise door now it seals good checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 10/24/2023

"Was able to access unit and replace parts per previous visit. unit now works as designed, no further work needed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Enola, Pennsylvania 17025

Andrew S.

Job Details: 10/24/2023

"Cx complaint is that the support has failed for the broil element in the microwave. Upon arrival I verified the issue. I found that the support that we recieve was defective. I am reordering the support. Please contact cx when the parts are available to schedule the return visit,; ordrng 1 w10909479 (Support)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Williamsport, Maryland 21795

Ken M.

Job Details: 10/24/2023

Customer complaint is that the unit is leaking when in use. Inspection of the valves found water underneath the valves. Unit needs a new valve assembly. Valve assembly replaced and unit retested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Lancaster, Pennsylvania 17603

Sal R.

Job Details: 10/24/2023

"CX complaint is that the unit is making a loud noise during opperation. I found that the noise is coming from the idler pulley. I also found that the unit will need roller supports. I am ordering 1 dryer kit (4392067). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 4392067 (dryer repair kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Reston, Virginia 20194

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water in the Refrigerator. Checked the Refrigerator Temperature. I'm getting 38.6 Degrees. Checked the Freezer Section. I'm getting 0.4 Degrees. I then checked the Refrigerator Evaporator. Evaporator has a good Frost Pattern. Noticed that the Volora Gasket on the Ice Maker is building Ice again. This is causing Water to drop down on the back wall and pool water on the lower liner of the Refrigerator Section. Called Whirlpool Techline Ref. Per Whirlpool Techline to install the Volora Gasket Kit = WPW10688359 . ( Please see Sd Pictures. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, Delaware 19713

Taylor F.

Job Details: 10/24/2023

Replaced ice container from previous diagnosis

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ1

Near Baltimore, Maryland 21212

Shane M.

Job Details: 10/24/2023

installed part. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newark, Delaware 19713

Taylor F.

Job Details: 10/24/2023

Replaced console and control from previous diagnosis. Verifed MS is stored in UI. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Baltimore, Maryland 21230

Dustin F.

Job Details: 10/24/2023

Replaced Sump and tested unit for leaks and function. unit now works as intended.

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Vienna, Virginia 22180

Simon

Job Details: 10/24/2023

CX complaints JA error code f8e0 .Inspected unit and found that low speed fan not turning on .tested component activation Mode .unit need blower fan .oredred blower fan .CX paid in full.SZ; ordrng 1 WPW10245511 (blower fan)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Chambersburg, Pennsylvania 17201

Drew B.

Job Details: 10/24/2023

cx complaint that unit is having the cap keep fallilng off causing the unit to have the agitator cap thrown around inside the basket.. i found the edges were more worn smooth causing them to not stay tight.. replaced cap and tested high spin and the unit stayed in place and checked good. wrote notes on paper for cx they DO NOT HAVE EMAIL when asked

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Waynesboro, Pennsylvania 17268

Drew B.

Job Details: 10/24/2023

cx complaint that unit is is making louder buzzing sound and at times not allow the ice to turn and then does. found a faulty intemritting auger motor which is having issues with strnegth to turn bucket and making louder operational noise collected fee from cx through phone.. call cx to rechd when part is in.; ordrng 1 W11671282 (auger motor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Lancaster, Pennsylvania 17603

Sal R.

Job Details: 10/24/2023

"CX complaint is that the upper rack is not staying in place. I found that the upper rack right & left hand adjusters are fragmented and have failed. I am ordering 2 Upper Rack Adjusters (WPW10546503). Once the contract is apporved, please have someone form the office call a set a return date.; ordrng 2 WPW10546503 (upper rack adjuster)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, Maryland 21228

Alexander D.

Job Details: 10/24/2023

"cx complaint unit making high pitched noise the whole time unit runs. inspected unit and verified complaint. opened door to see if noise is in fan or compressor. fan stopped but noise persisted so noise is in compressor. even took back cover off and put my ear next to it to be sure. advised cx whirlpool had to redesign their compressors to run off new r600a refrigerant and the new compressors tend to run louder. advised cx if there was anything wrong with compressor then it would be screaming hot and wouldnt be able to keep my hand on it. showed cx how i can hold my hand on the compressor as long as i want. unit is operating as designed. if cx calls back and wants a 2nd opinion, send SS tech;"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Reva, Virginia 22735

Danny R.

Job Details: 10/24/2023

the inner basket is bent and wobbling and vent is rough catching clothes; ordrng 1 WP8541818 (vent) and 1 W10899578 (drum)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Camden, North Carolina 27921

Branden R.

Job Details: 10/24/2023

came out to replace parts on unit disassembled and replace all parts for repair . tested unit and everything tested good and running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 10/24/2023

"cx complaint unit not draining , checked unit and found drain pump not properly pumping water due to lose propeller on unit . replaced with pre id pump and tested unit is now running as designed and draining as should ."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Moyock, North Carolina 27958

Austin D.

Job Details: 10/24/2023

"cx complaint the unit is not draining. checked the unit and found that the sump and the drain pumps both have failed. checkd voltage and it is good to go. therfore, relaced the sump and pump with drain motor. tested. unit is good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Moyock, North Carolina 27958

Austin D.

Job Details: 10/24/2023

"cx complaint the unit is not cooling without being bery very noisy. checked the unit and found that the freezer coil was not a full forst pattern and creating ice along the top of the coil. therefore, i checked the pressures. low side was a little low in test 4. rc running at 2-4 and fc running in a slight vac. therfore, i checked for leaks. found no leaks present or any dye indicating a leak. therefore, the unit was under charged when serviced last. added r134a to the system. tested again in test 4 rc pressure now 12-14 and fc pressure is 5-7. unit is running as designed. advised cx to monitor and if any issues persists to please call us back cx agreed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089AEB

Near Belvidere, North Carolina 27919

Branden R.

Job Details: 10/24/2023

cx complaint ui not working and frost build up in freezer . checked unit and found ui properly working as should . freezer temp cant go over 6 . also found air gap in freezer gasket . while replacing with pre id gasket found new gasket tearing not allowing proper seal to unit . tryed to steam old gasket out and clean it up but still has air gap . new gasket letting in to much warm air . sending back and ordering new gasket also found both fridge gaskets deformed not allowing doors to seal properly; ordrng 2 W10163898 (gasket fridge)s and 1 w11378944 (gasket)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Reva, Virginia 22735

Danny R.

Job Details: 10/24/2023

repleced control for clicking intermition check sok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 10/24/2023

"Installed new compressor , filter drier , control and ui .. allow 24hrs too cool. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 10/24/2023

Cx complaint is that the unit is not draining. Upon arrival I found that the unit has standing water in it. I entered a drain cycle and found that the pump is activating but is not draining. I removed the hose from the connection at the sink and started a drain cycle. I found that the unit is draining when not attached to the pipe. I found that the fitting is clogged at the pipe. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 10/24/2023

unit is turning off and on and compressor shuts off and on will need controls; ordrng 1 W11224256 (control) and 1 W11579559 (control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Millersville, Pennsylvania 17551

Sal R.

Job Details: 10/24/2023

"CX complai t is that the unti tuns after the cycle completes. I found that the unit will nned a new motor (W11549461) due to worn out threads on the motor shaft as well as a new Blower wheel (WP697772). I spoke to parts ordering , a return date has been set for 10/27; ordrng 1 W11549461 (motor)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Freeland, Maryland 21053

Bernard M.

Job Details: 10/24/2023

"CX complaint unit doesn't cool properly in FC. Inspected and no frost on evap cover and temp around 15 degrees. Ran test 3 and found the evpa fan isn't running. Also found the icemaker in RC not producing ice. Ran test 56 amnd found error code E5 timed out. Ran test 36 and the fan wouldn't run at full speed. Gave cx quote for repair to submit to extended warranty. Once approved, part will be ordered and office will reschedule return; ordrng 1 W10846539 (ice box fan) and 1 W11249952 (evap motor) and 1 W11577195 (icemaker)"

We serviced a

MAYTAG DRYER

Model MDE9706AYA

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 10/24/2023

cx complaint unit is not turning on and not heating when it does turn on. inspected unit and found not turning on. checked power to unit and wehave 120 wen supposed to hve 240. i then noticed when you wiggle the cord we have good power and light turns on. found power cord is shorting snapped pic. i got unit to run and it heats good but could be issue with unit. i told cx to get electrican to check outlet and and to replace the power cord. cx is getting that done and will call back if still having issue.

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 10/24/2023

"Squeeking noise in spin, intermittently.. sound seems like a slipping belt.. only had clucth and motor // oredering gearcase and belt for return 2ct gearacse..; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (belt) and 1 2ct (2ct)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfield, Pennsylvania 17320

Drew B.

Job Details: 10/24/2023

replaced valve and tessted checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 10/24/2023

installed control panel and control then tested and unit now button works great. unit is good tog o

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 10/24/2023

cx complaint is unit comes and goes with water out the door. says it works great and at times it will fill a cup then beep and has to open or close the door and it works again. tested unit multiple times and it worked but once. filled a few seconds and unit beeped and stopped. was able to get unit to run after adjustments and resetting unit. did pull ice maker as thats bad and motor burnt. may of been issue with water. cx will keep a eye on unit and see how it does. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 10/24/2023

cx complaint units lights are out. I found 2-3 lights out in unit. I found unit falls under Technical Service Pointer. I was able to replace all LEDs in kit. right side top did give me a lot of trouble but i was able to replace it with little damage to liner. will not cause future issues. unit now checks good.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Wrightsville, Pennsylvania 17368

Sal R.

Job Details: 10/24/2023

"CX complai t is that the tub was fragmenting . I found that the units tub ring is fragmenting . I found that unit has a F0E5 stored in diag . I cleared the code and ran a auto tes cycle. I found that the unit was unlevel. I was able to lower all 4 feet to insure the unit is now level and not rockng. I am ordering 1 tub ring (W11550886). Once the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11550886 (tub ring)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/24/2023

cx complaint is with a loud vibration sound and buzzing in the back and unit shakes bad and you can hear th clutch teeth skipping. tested and checked unit. herd all sounds being made and will order parts needed. as soon as everything goes through and parts are in office will schedule.; ordrng 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension) and 1 W11038689 (Water Valve) and 1 W10721967 (Clutch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Baltimore, Maryland 21216

Shane M.

Job Details: 10/24/2023

"cx complaint the unit isnt dispensing ice. found a stripped yoke. ordering cover, yoke, gasket & auger motor.; ordrng 1 WPW10309864 (cover) and 1 W11671282 (auger motor) and 1 WP67006341 (gasket) and 1 WP63052-2 (yoke)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Harrisburg, Pennsylvania 17111

Fred G.

Job Details: 10/24/2023

"i was able to access unit and replace the compressor, filter/dryer, and FC evap as per previous visit. i was able to pull system into a 30in vacuum which I found to hold for 30mins. I then charged system with 47g or R600A. I found unit began to builda frost pattern with good pressures. I advised cx 24hrs for full cooling."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 10/24/2023

Customer complaint is that the lid will not lock. Found that the strike developed a stress fracture and failed. Strike replaced and unit tested. Unit is working properly. Old part left with customer.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, Virginia 20105

Daniel J.

Job Details: 10/24/2023

microwave light not working replace bulb months ago changed out bulb and transformer lights now coming on when in use and door open

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 10/24/2023

"CX complai t is that the unit is making a grinding noise during opperatiomn. I found tha the splutch nut is backed off. I also found strippr treads to the gearcase causing the nut to back of. I am ordering 1 gearcase (W11454741), 1 drive cam (W10721967), and 1 agitator (285565). Return visit will require a 2 call count due to the seezed agitator. Ocne the contract si approved, please ahev somoene form teh office call to set a return date.; ordrng 1 W11454741 (gearcase) and 1 W10721967 (drive cam) and 1 285565 (agitator) and 1 2callcount (2 call count)"

We serviced a

JENN-AIR RANGE

Model JDS1450FEO

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 10/24/2023

Cx complaint unit is not working properly inspected unit found cx using a egg timer temperature gauge claimed it was off by 30 degrees. Used a thermocouple and showed cx the process as unit heats and cuts off showed 370 and 320 which averaged to 345 degrees F adjusted up by 5 degrees F unit is working as designed charged 139.00 for service call

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS2

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 10/24/2023

cx complaint unit gas keeps going put.inspected unit and flames would go out.will need a gas pressure tester to see if unit is getting proper gas pressure.; ordrng 1 gaspressuretester (gas pressure tester)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 10/24/2023

replaced part and advised cx give unit 24hrs to come up to temp.

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Harrisonburg, Virginia 22802

Danny R.

Job Details: 10/24/2023

unit has com issues code also the door lock sticks and takes very long time to work nd soem times unit just shuts off with unit trying to lock will need controls and lock assy; ordrng 1 W11565030 (lock)

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ4

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 10/24/2023

Removed and replaced the ignitor bake tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Rockville, Maryland 20852

Roberto I.

Job Details: 10/24/2023

"CX complaint Rc and Fc too cold, moisture in the FcUsed thermocouple to measure temperature, found 4F in the Fc and 36F in the Rc on top shelf. Unable to replicate issue with temperature. found Fc door gasket not sealing properly on righ bottom corner. Used heat to mold gasket, and it sealed fine all around the door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, Virginia 22815

Danny R.

Job Details: 10/24/2023

insatlled parts checksok

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Aldie, Virginia 20105

Daniel J.

Job Details: 10/24/2023

spoke with customer on warranty status informed when he was speaking with jennair showing additional year through builder toll brothers called office due to not showing on entitlements called tradecare transfered to jennair team informed rep showing on her end for the third year being covered unable to access diag for error keys not responding ordering console and control incase console showing sp order ; ordrng 1 W11449117 (console) and 1 W11448962 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Arlington, Virginia 22202

Jason A.

Job Details: 10/24/2023

"CX complaint FRIDGE RC temps are ok FC temps are not freezing a few days after ;ast service. Found ice in bin but melting & clumping. See SDpics. Found drier with process tube was not installed so unable to check for pressures. Condensation or water rusting bottom of cabinet - see SDpics. Installed drier from stock. Check for leaks & run vac. Filled with 1.9 OZ R600a. Unit is cooling. 3CountSealSyst+NitrogenLeakTest > JJ; ordrng 1 W11109499 (drier, JJ/ VS) and 1 W11578026 (RC evap) and 1 W11504450 (RC evap) and 1 W11506619 (RC evap) and 1 3CountSealSyst+NitrogenLeakTest (3CountSealSyst+NitrogenLeakTest) and 4 W10913906 (couplers)s"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ05

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 10/24/2023

cx complaint that unit is still frosting up still found gaps in gasket but also the side of the gasket is completely torn open causing air coming through.. re ordering gasket W10571967 and call to reschd; ordrng 1 W10571967 (gasket)

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM01

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 10/24/2023

replaced line and tested unit no leaks unit is now good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 10/24/2023

"timer failed, damaging knob. installed new timer and knob. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Davidsonville, Maryland 21035

David J.

Job Details: 10/24/2023

Customer complaint lid glass came unglued to frame arrived today and verified complaint. Found glass came apart from frame of lid ordering lid for return visit all other parts to attach the lid are there and only the lid is needed. Will return when part arrives. ; ordrng 1 W11470212 (Lid)

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