Service History 1078 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Falls Church, VA 22044

Lloyd B.

Job Details: 06/20/2022

"Cx complained the unit did not wash. Inspected the unit and found there is an error of F4E3 for motor failure. There is mouse droppings under and in front of the appliance. Cx needs to pull out and clean and/or get an exterminator. Sings of roaches but I can't find any, they are sleeping probably"

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/20/2022

"cx complaint, unit shuts off late into cycle. tested, inspected, verified complaint. found unit had no error codes but about 15 seconds into a test cycle, unit would shut off. ohm'd vent fan as these can cause this issue. 0ohm's indicating a dead short. replaced vent assy from Pre-id. tested unit, unit working as designed. cx also has defective manifold on the upper rack caused by the older style tracks. ordering the three parts needed for that repair.; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W10843168 (manifold)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22314

Dustin F.

Job Details: 06/20/2022

"CX complaint: smelled burning rubber smell. Had f9 code6/20/2022 - Inspected unit, ran diagnostic, no codes present(CX unplugged unit before arrival) Found Alot of suds, CX stated he used 2 detergent pods before code. Found SP W11540964 for the element bushing, as well as burned element bushing on existing element. replaced element Per SP. Also Found improper drain tube placment, realigned drain tube and Charged CX $120.00 Via credit card. SP covers parts and Labor"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Point of Rocks, MD 21777

Ricky E.

Job Details: 06/20/2022

"customer stated that the units lid was cracked at the hinges.. replaced the lid assy, the lid is within the 1 year part warranty..."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Grifton, NC 28530

Ronnie B.

Job Details: 06/20/2022

"cx complaint of unit not cooling. upon arrival unit not plugged in. plugged in unit and compressor not running. 120vac present at start device. removed and replaced start device and run cap, compressor kicked on. compressor drawing 1.5 amps at start and settled around 1.2 amps and overprotect kicked on and shut off compressor. compressor. small leak found at evap. unit may also have floating restriction on hgih side causing overprotect to kick in. ordering compressor, evap, control.; ordrng 1 W11092533 (start-dev) and 1 WPW10350564 (capacitor) and 1 W11507067 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11496873 (control), used 1 W11092533 (start/dev), and 1 WPW10350564 (run cap) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, MD 21601

Jonathon C.

Job Details: 06/20/2022

"cx complaint, unit not washing. upon inspection of parts i found the gearcase that i brought defective. reordering gearcase.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, VA 22209

Samuel R.

Job Details: 06/20/2022

cx thought unit had 2-5yr warranty.cx advised they will call kitchen aid to cover cost od repair

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near York, PA 17406

Drew B.

Job Details: 06/20/2022

"cx complaint that unit is not powering on but the internal light will just flicker. i checked powwer at the wifi board and had 124 and traced up the control and had 120 @control,, made sure all connections were tight and secure no issue and still not getting any repsonse from the panel when turning knob and or pressing service sequence. ordering panel and control both ibn stock and call when approved through lowes contrct.; ordrng 1 W10911042 (panel-cntl 7@trb) and 1 W11201286 (cntrl-elec 7@trb)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Akron, PA 17501

Justin L.

Job Details: 06/20/2022

cx complaint unit not heating. was able to access unit and found unit to be getting 243VAC from L1 to L2. Ran unit and verified no heat. CHecked for continuity in fuses and found TCO reading open. Found vent to be folded in on itself causes air flow issues which caused issue. Corrected vent and replaced TCO. Tested and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, MD 21649

Alexander W.

Job Details: 06/20/2022

Called CX and gave qoute for ice maker over the phone CX accepted qoute CX to pay for ice maker upon return by check resched CX for thursday 6/23; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Richmond, VA 23236

Chris B.

Job Details: 06/20/2022

cx complaint unit will not heat inspected unit found blower wheel spinning freely on motor shaft causing noise ordering motor and blower wheel; ordrng 2 WP697772 (blower wheel)s and 1 279787 (motor)

We serviced a

WHIRLPOOL OVEN

Model KSDG950ESS1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2022

i was able to access unit and replace the bake element. i test the unit and found it to check good.

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Richmond, VA 23220

Chris B.

Job Details: 06/20/2022

replaced control and ui tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Frederick, MD 21703

Ricky E.

Job Details: 06/20/2022

"installed updated element with the update kit, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Richmond, VA 23231

Chris B.

Job Details: 06/20/2022

cx compalint unit make loud scraping sound isnpected unit confirmed cx complaintfound obstruction in blower wheel removed obstruction tested unit working as desighned collected 120 sc check 9947

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Hanover, PA 17331

Sal R.

Job Details: 06/20/2022

"Per the previouse tech, i was able to access and replace botht he drain pump and the control board. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chester, VA 23836

Chris B.

Job Details: 06/20/2022

replaced evap fan and blade cx complaint condensation will biuld up on top of fc gasket ran test number 40 in diag mode could not get horizontal heater to heat called trech line spoke with steve sr#7733921050 adjusted door unit working as desighend

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Sal R.

Job Details: 06/20/2022

CX complai t was that the utni was not opperating. I found that the the unit was off ballance due to the agitater being loose. I was able to access and securly secured the agitator. UNit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Petersburg, VA 23803

Chris B.

Job Details: 06/20/2022

cx complaint unit will not drain and also stop mid cycle inspected unit found f8e6 water hazard f0e5 off balance load f0e3 over load also found end of drain pipe in water shortened drain pipe tested calibrated unit working as desighned advised cx of use and care

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/20/2022

"CX complaint is that the tuni is not staying at temp.. I found thatb the unit gets to preheat 350 in 4 min. I fou d a F3e2 error code for the temp sensor. I also found that the the bake bar shuts off mid cycle. I am orderign 1 control ( WPW10340325), 1 sensor (W10833885) and 1 spark board (W11162730). Once the parts areavalible, please have somone form the office call to set a return date.; ordrng 1 WPW10340325 (main control board) and 1 W10833885 (sensor 100 @ tribs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit would not cool Installed new fan and blade and the fan now runs. Set unit to factory settings. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hampton, VA 23669

Carl A.

Job Details: 06/20/2022

"cx complaint of icemaker not working,checked unit to find fill tube to have frozen over and icemaker not working replaced icemaker and thawed fill tube tested unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model MED8100DCO

Near Arlington, VA 22201

Samuel R.

Job Details: 06/20/2022

cx cancelled as they said unit is still under warranty but didnt have document.they will call whirlpool;

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/20/2022

Called to cancel appointment due to defective harness.; ordrng 1 W10908894 (Harness)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Arlington, VA 22205

Samuel R.

Job Details: 06/20/2022

unit will need extra parts due to certain problems going on.W11457241 18 tribles W11291142 2 tribles W11291142 14 tribles W11087438 24 tribles bring rails and door guide incase needed; ordrng 1 W11291142 (freezer evap fan motor) and 1 W11457241 (drip pan kit) and 1 W11291142 (door switch) and 1 W11087438 (fridge fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Mount Gretna, PA 17064

Justin L.

Job Details: 06/20/2022

cx complaint of water dripping from warm air returns. was able to access unit and unable to find a model and serial number cx stated she informed whirlpool of the sticker being missing. removed evap cover and found clogged fill tube. using steamer cleared ice and found an extra piece of styrofoam that had it blocked. removed and tested unit noe operates as designed collected for service call only

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit fresh food section not cooling. found fresh food evap under a block of ice. freezer is cooling normal and ice maker is making ice. ordered fresh food evap fan with evap thermistor. scheduled return visit.; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Frederick, MD 21703

Ricky E.

Job Details: 06/20/2022

"W11520324 LED 24.08, shipping 15.00, labor 120.00, tax 1.44... customer stated that the unit wasnt dispensing ice, and the fzr led was out.. fnd debre in the ice bucket holding the auger, removed the debre, unit now is despensing.. the customer is unsure about repairing the fzr led. will call in if the repair is wanted..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Henrico, VA 23228

Gill G.

Job Details: 06/20/2022

verified cx complaint of freezer ice maker not producing ice. found freezer ice bin a block of ice. ice maker is cracked and leaking water out of mold into ice bin. replaced ice maker. tested. unit is working as designed.; used 1 w10886939 (ice maker) from stock

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Hanover, PA 17331

Marc M.

Job Details: 06/20/2022

installed parts and tested unit. unit still shorting at ui/display. inspected and found that the cavity thermostat is shorted and visibly burned. unit will need parts.; ordrng 1 W11224856 (thrmst-fix) and 1 W11469478 (harness)

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB01

Near Falls Church, VA 22046

Samuel R.

Job Details: 06/20/2022

cx complaint unit door doesnt not seal properly.inspected unti and could confirm cx complaint.found bottom dooor hinge to have bend.unit will need a new hinge and screws W10574325 1 tribles 67006564 6 tribles w11102844 special order; ordrng 1 W11102844 (hinge) and 4 67006564 (screws)s and 1 W10574325 (pin)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bainbridge, PA 17502

Justin L.

Job Details: 06/20/2022

cx complaint unit not finishing cycles. was able to access unit and after verifying model and serial ran diagnostic and found no saved codes. ran diagnostic cycle and found valves opening partially. due to unit not filling it wont finish cycles. ordering control and valve and once in office will need to contact cx and set return; ordrng 1 W11116592 (control) and 1 W11127357 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit did not make ice. Inspected the unit and found there is a code of E5 for thermistor failure on the IMA. There is also frost on the front fascia. There is 120v at the red to white wire at the ice maker heater but the fill tube is still frozen. The ice maker did complete a harvest in step 58 of diagnsotics and the fan runs in step 36. There is a pointer w10545061 that states to order fasica heater kit for condensation on the fascia. Unit needs new ice maker and kit; ordrng 1 W10619962 (fascia heater kit)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint UI not displaying properly, characters faded on UI. Ordering Control/UI; ordrng 1 W11528249 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/20/2022

cx complaint: unit is not spinning out load. no stored fault codes. ran auto test and found unit is fully functional and working as designed. verified good water flow and hoses are not reversed. after further discussions with cx found cx is using excessive detergent. advised cx on correct detergent use. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Lancaster, PA 17601

Drew B.

Job Details: 06/20/2022

when arrived was able to remove any 134a in system then had removed srier and compressor and install both new parts. pulled vaccum to about -28 and held the system requires 4.4 oz of 134a. and when fililing up to around 4.5 oz the low side read 0 and high was around 115-20.. and unit wad getting colder and colder in the fc section. unit will need to run for about 24 hours and appears good if any non ss repair call bck like pan on compressor

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Oakton, VA 22124

Christian C.

Job Details: 06/20/2022

Cx complaint unit is making a really lound grinding noise. Inspected unit found F7E1 tachometer missing or wrong signal. Ran through service cycle no issues. Tested fast spin in manual no issues. Ran DLMS calibration. Checked actuator arm is in splutch. Manually rotated drum from underneath and heard metal grinding coming from drum. Removed wash plate and found change underneath. Removed debris and tested unit. No more noise.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Middletown, DE 19709

Alexander W.

Job Details: 06/20/2022

CX stated unit is shaking tested inspected and verified cx complaint found unit is not sitting on a proper pedistal nor is the pedistal installed leveled properly CX to call and get proper pedistal installed. unit is working as desgined job is complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsville, VA 23111

Gill G.

Job Details: 06/20/2022

"cx complaint: unit gets out of balance and leaks water. found weak suspension. replaced suspension. found oil from gearcase on belt guard. unit needs gearcase, cam and belt.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 2count (2 count)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/20/2022

"Cx complaint popping noise coming from defrost heater. Replaced heater, drain tube and pan were not clogged. Tested heater element and is working properly. Unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Fairfax, VA 22030

Carl R.

Job Details: 06/20/2022

"NOT HEATING. Looked the dryer and seen the air flow was slightly weak, used a price of paper to determine air flow pull. Heater was active and working properly. Cx needs to show proof of lent duct cleaning before serving dryer. Also found the gasket around the door is particularly missing. Needs door gasket. ; ordrng 1 W10906683 (Gasket) and 1 Wp279368 (Glue)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/20/2022

Cx complaint unit not draining. Inspected unit and did find drain pump was not pushing water through. Removed the water and tested unit and was working properly. Tried to drain again and it was trying but not doing it. Ordering drain pump for return visit. ; ordrng 1 Wpw10531320 (Drain pump)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS0

Near Kinston, NC 28501

Ronnie B.

Job Details: 06/20/2022

cx complaint of f1-e0 error code. checked unit and confirmed code in control and found unit to be infested. called techline to document.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Lexington Park, MD 20653

David J.

Job Details: 06/20/2022

Cx complaint the user interface sometimes freaks out and does its own thing. Sometime runs and sometimes doesnt. Inspected unit and found error code F8E3. Ran unit in diagnostic mode after clearing codes. Unit ran through complete cycle. Found no error codes. After. unit is having communication error between pump. Replaced control board and user interface. Ran diagnostic mode again and found zero errors. Tested UI and everything is working with no problem. Unit is now working as designed. Cx paid in full

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Falls Church, VA 22044

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit made noise. Inspected the unit and found the belt to squeak. Installed new belf and tested and it no longer makes noise. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Bear, DE 19701

Taylor F.

Job Details: 06/20/2022

"Cx complaint is unit making a grinding noise. Tested inspcted and verifed complaint. Replaced gearcase, clutch, slider, rotor, stator from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

AMANA RANGE

Model AER5712AAS

Near Rockville, MD 20852

Julian H.

Job Details: 06/20/2022

Cx complaint about unit kept hot surface light on inspected all switches disconnected connectors p & L2 on all of them noticed that supply wires were just on the ground made Cx awared that she needs to get an electrican to enclosed wires on a box light still on check schematics connector 2b in burners sending power to hot surface light confirmed with TL, issue with LF burner replaced from preid and working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Orange, VA 22960

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint unit not washing. Found lid not latching/unlatching. Found unit not agitating or washing, evidence of damage to actuator/splutch assembley. Ordering latch and control, will use pre-id'd parts on return visit.; ordrng 1 W11307244 (latch) and 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Odenton, MD 21113

Alexander D.

Job Details: 06/20/2022

"cx complaint load n go not dispensing and drawer full of water. inspected unit and verified complaint. dumped out load n go and it was mostly water, hardly any detergent left. cleaned door glass and bellow in case leak is coming from there, no tears found. noticed load n go docking tube dripping nonstop. ran test cycle, no other leaks and detergent pump runs. docking tube filling container with water and diluting detergent. replaced metering bracket asm that includes docking tube. tested unit, no leaks, no dripping from docking tube. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit found error F3E0. Removed and replaced the control and the sensor tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DRYER

Model WED8127LC

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/20/2022

"found unit with loud support beaing, added grease, unit no longer squeeling"

We serviced a

MAYTAG RANGE

Model MER7700LZ

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/20/2022

Replaced outer door glass reassembled unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Bern, NC 28562

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit heating. this unit falls under service pointer W11540964. also found small tear in tub seal. went to pull unit and found unit to be infested. advised cx to send in extermination reciept into office before we can return to perform repair.; ordrng 1 W11414078 (tub seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21704

Ricky E.

Job Details: 06/20/2022

"customer stated that the unit wasnt making ice.. verified issue and fnd the im thermister out of range... replaced the icemaker, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Vienna, VA 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit is leaking from underneath unit. Inspected unti found F9E1 diverter cant find position. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near ,

Frederick R.

Job Details: 06/20/2022

Replaced door switch per prior diagnosis. Tested unit after repair and it is now working properly. Ran unit for 15 mins and it did not shut off

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near New Bern, NC 28560

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit shuts off and breaker will open. checkedm unit and no codes stored at this time. ran unit and cannot find any issues with unit. checked breaker and found 20 amp breaker. breaker is heating up when unit is running. with amp clamp checked amperage while on and is 2.4amps. on neutral. l1 is at 23.5 amps. called techline to document. cx needs new breaker of 30 amps. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Frederica, DE 19946

Frederick R.

Job Details: 06/20/2022

CX complaint is pin on hinge came out. Inspected unit and verified complaint. Replaced hinge from pre-id. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/20/2022

"unit with severely dented damaged cabinet, rear panel pushed inot cabinet, and front panel crushed. would need cabinet, door, motor chute etc; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 280043 (rear,panel) and 1 W11117429 (chute) and 1 WP694089 (fan) and 1 WP8577230 (housing) and 1 279827 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/20/2022

"Replaced control as per previous diagnosis. As i was removing the front of unit to reach dispenser, i found a hole in the bellow gasket that was not visibkle while gasket was in place. Ordering bellow gasket W11314648, Scheduled repair visit for 6/27 end of day please.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, MD 21057

Brian R.

Job Details: 06/20/2022

cx complaint is water leaking and ice bin is frozen together. found crack in mold. replaced ice maker and advised cx to keep a eye on it and if any issues just give a call back. temps and unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Taneytown, MD 21787

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit leaks. When arrived fpound the unit leaking water from underneath unit. The water tube that feeds from the door drips from the connector. Disconnected from tubeand cut off damaged end, re-inserted tube to connector, dispensed water and no leaks occured. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fairfax, VA 22030

Carl R.

Job Details: 06/20/2022

"doesn't wash clothes properly $120. Inspected unit and found that the washing machine is not working properly. Fpund fault code f7e2, shifter not functional. Cleared unit of other fault codes to see if new or same codes returned. Looked underneath washing machine and seen oil from the gear case at the bottom of the o er and floor. Cx needs gear case, slutch, actuator, belt and bolt and latch. Latch is not functional. This is to start. ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10752187 (Bolt) and 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Perry Hall, MD 21128

Shane M.

Job Details: 06/20/2022

cx complaint of humming noise. put unit into test mode. could not duplicate sound complaint. advised cx to capture sound issue on cell phone.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chesapeake, VA 23324

Zachery R.

Job Details: 06/20/2022

"cx complaint unit not completing cycles, wash basket banging, checked unit, unit displaying f0e5 off balance fault. unit is balanced, ran calibration, ran auto test cycle, during test cycle unit was shaking accessively and squeeking non stop, tried repositioning unit to quiet squeeking, no success, suspension is good, slider is good, small amount of oil leaking from bearing onto slider, advised cx to try smaller loads, and ordering gearcase, clutch, and stator to complete repair. 2count; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Shippensburg, PA 17257

Sal R.

Job Details: 06/20/2022

"New home build, Builder complaint was thatb the unit has cosmetic damage to the front of the door. I was able to access and replace the door , unit test good."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23236

John P.

Job Details: 06/20/2022

"Install basket calibrated tested working as design also replaced belt.; ordrng 1 Wpw10006384 (Belt), used 1 Wpw10006384 (Belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Baltimore, MD 21207

Keith H.

Job Details: 06/20/2022

cx complaint is unit not completing cycle inspected unit and found the drain motor is jus humming but water not being drained. needs new pump. Maintainece is going put unit in their shop for better access when we get part; ordrng 1 W10906604 (pump-water)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Crozier, VA 23039

Thomas B.

Job Details: 06/20/2022

"Cx complaint unit is not working properly inspected unit found errors for overfilling, underfilling, and long fill long drain tested water valve proper pressure and volume also testes drain the drain drains properly no issues no kinks in pressure tubing ordering control qouted 360.47 for repair cx paid by CC ; ordrng 1 W11116592 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/20/2022

As per previous visit was able to access unit and replace outer door. Attempted to remove wall oven but due to how close it is to the fridge and it being stuck will need a 2nd tech. Contacted office and setting return Thursday 6/23/22; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Frederick, MD 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit isn't cooling. When arrived found items in RC too warm but air flowing through baffle. Items in FC were frozen. Accessed the evap and found it to not have complete frost pattern. The bottom half had frost, the top half was condensation. All fans and compressor are working. Unit will need sealed system repair. Ordering parts, once parts are in contact cx to reschedule.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11504449 (capillary tube) and 1 W11506619 (coupler) and 1 W11109499 (drier tube) and 1 W11504433 (heat loop-drier) and 1 W11504447 (cap tube -drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near East Petersburg, PA 17520

Drew B.

Job Details: 06/20/2022

cx complaint that unit is making noise when fan runs etc when testing i foudn the evap fan cover wasnt fully snapped and causing vibration of the fan running and i was able to snap in place nd noise had gone away.. and appears to be fully functional/.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near Frederick, MD 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit won't power on. Inspected unit and found the console wouldn't light up when pressing buttons. Accessed junction box and found not enough voltage from L1 to neutral. Found continuityat the control. Cut off power at breaker and removed and reconnected wire nuts so wires were tight and secure, turned on breaker and the unit powered on. Ran test cycle and unit completed cycle without issues. Cx paid $120 service fee"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near Baltimore, MD 21216

Keith H.

Job Details: 06/20/2022

cx complaint is long dry times inpsected unit verified 120v to unit put into diagnsotics no errors found tested it. it does heat and tumble i then found unit has bad airflow advised cx to have vent checked and cleaned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near York, PA 17403

Drew B.

Job Details: 06/20/2022

"cx complaint that unit lights arent working. and foudn the switch lever is broken, replacd the switch and now lights work and checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Mineral, VA 23117

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint door not shutting flush, water leaking around left side of door. Found door not engaging latch, hinges warped prohibiting door from closing properly. Ordering new hinges.; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Vienna, VA 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit filter is hard to remove. Removed filter. Filter had a lot of built up pressure. Cx had not replaced filter in a long time they do not remember when. Advised cx to replace filter every 6 months or so. Cx paid for service call 2nd unit in house.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2022

"i was able to access unit and replace the detergent dispenser. tested unit, unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Vienna, VA 22180

Christian C.

Job Details: 06/20/2022

Installed control. Tested unit no errors. Ran through service cycle no issues. Calibrated unit. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/20/2022

i was able to access unit and replace both the lower harness and the drain pumnp as per previous tech. tested unit and unit checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frederick, MD 21701

Ricky E.

Job Details: 06/20/2022

"customer stated that the unit had a dent in the rear of the tub. verified issue, and fnd no other issues. the dent is causing any other issues, the unit is new... unit will need the tub assy...; ordrng 1 w11409865 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Hume, VA 22639

Ezra M.

Job Details: 06/20/2022

"ref side not cooling. found evaporator clogged with frost/ice, not getting good airflow to rc. ordering evap fan harness and control.; ordrng 1 W11546681 (evap fan harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Columbia, MD 21044

Neil H.

Job Details: 06/20/2022

cx complaint the was unit not cooling found heavy frost in fc evap when wall removed the thermistor was off replaced and rewrapped and ziptied unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Frederick, MD 21704

Ricky E.

Job Details: 06/20/2022

"customer stated that the nunit wasnt dispensing.. verified water to the unit, and the filter was new... tested at the dispenser and water came out.. the line may have been kinked behind the unit, beacause before testing the unit was pulled forward... i hung the water line to prevent kinking, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bumpass, VA 23024

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Havre de Grace, MD 21078

Milton J.

Job Details: 06/20/2022

Cx complaint unit not dispensing ice. Inspected and found the ice in the bin bound up. Emptied and tested with no issues. Just CX and his wife so instructed them about once a week to empty bin and start fresh to keep ice from freezing together. Unit is functioning properly.

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW0

Near Fairfax, VA 22031

Christian C.

Job Details: 06/20/2022

Cx complaint unit is making a lound sound. Ran unit for about 20 mins and it started making a lound sound from the motor. Cx says it gets way louder. Quoted cx and they will not be going through with the repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23220

Gill G.

Job Details: 06/20/2022

cx complaint: unit is not producing ice. found ice in ice bin. found ice maker had just harvested ice. cycled ice maker and filled mold with water. advised cx that door freezer door being left open would reduce ice production. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/20/2022

"Cx complained the unit wasn't cooling. Cx says the unit did not get below 40 but after putting things in it, came down and is working. Measured the temps and the fc is 0 and the rc is 47. Unit is working as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Market, MD 21774

Ricky E.

Job Details: 06/20/2022

"customer stated that the unit was working, but was freezing in the ff section sometimes, and at one point she felt that the unit was off for to long.. the unit on arrival was at 0 and 40, the customer had the unit set to 40.. the unit is making ice with no issues and is defrosting.. no issues at time of service..."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Ashburn, VA 20148

Daniel J.

Job Details: 06/20/2022

smell of gas at times while cooking tested burner no smells used gas sniffler no alerts spoke with tech support adjusted cap nmade sure sitting correctly not currently smelling excess gas per tech support orderin flame speader sr7733921167 called safety sr7733888867 customer moved into new home 2 weeks ago; ordrng 1 W10836409 (speader)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Rixeyville, VA 22737

Ezra M.

Job Details: 06/20/2022

"unit stuck in drain cycle. cancelled cycle, checked errors, none stored. ran test cycle. unit working properly."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near McLean, VA 22101

Samuel R.

Job Details: 06/20/2022

cx complaint cant read lettering.inspected unit and found unit to not been engraved properly.making unit hard to read what settings the knob is on.unit will need a new stainless top.also one of the burner caps was damaged when unit was shipped will need bottom left burner cap but only comes in a pack of 5.will also order burner head screws incase any break. W11379294 3 tribles WP90767 73 tribles; ordrng 10 WP90767 (screw)s and 1 W11379294 (burner caps)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/20/2022

complaint leaking inspected drain hose pressure water line no signs of leaking tested unit filled for seconds stopped than skipped; ordrng 1 W11513246 (control) and 1 W11513255 (water valve) and 1 WP353244 (hose)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Berlin, PA 17316

Sal R.

Job Details: 06/20/2022

"With the assistase of a 2nd Tech , I was able to access and replace all parts. I then ran a calibration and tehn a auto test. Unit is opperating as designed. The Rear panel was the correct part ordered, but wrongly packages. I was able to use orig rear panel. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near California, MD 20619

David J.

Job Details: 06/20/2022

Cx complaint unit is not drying. Found unit in working order. Cx has never used rinse aid before and did not know of such thing. Explained to Cx how it works and how to add to unit. Explained with plastic tubs they dont heat dry like metal tubs. Cx was happy and will get some. Unit is washing and heating as should.

We serviced a

JENNAIR BEVERAGE CENTER

Model JUGFR242HX00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/20/2022

replaced ui board tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Richmond, VA 23226

Gill G.

Job Details: 06/20/2022

replaced suspension. calibated unit. ran auto test and found unit is fully functional and working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDH203

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 06/20/2022

"Cx complains that the unit freezer door not sealing properly, inspected unit and found a faulty door liner, unit needs freezer door assy, THE CLIENT HAS A EXTENDED WARRANTY WITH A DIFFERENT PROVIDER; ordrng 1 w11435351 (freezer door)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Arlington, VA 22204

Dustin F.

Job Details: 06/20/2022

"CX Complaint: Dryer not workingInspected unit, Found Stacked unit is missing leg of power ( WAsher runs off L2 or red according to diagram)B+G=24vR+G=121.4vR+B=93vR + N = 121.4vCX Needs to contact MN or an electrician. Unit is NOT recieving enough power to operate."

Contact Us

About Us