We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dover, PA 17315
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit doesn't heat nor shuts off. Inspected unit and continuity at all components behind back panel. Removed terminal cover and found the unit experienced thermal event. The power cord had been damaged and split in half along with the harness. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 WPW10450286 (harness) and 1 WP3397659 (terminal block) and 1 279318 (wire set) and 1 PT220L (power cord) and 1 W10857612 (timer)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Vienna, VA 22180
Jason A.
Job Details: 06/14/2022
CX complaint COOKTOP doesnt work. CX just bought unit in May this year. Got POP - Job created 6th > JJ; ordrng 1 W11379294 (burner cap set)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
cx complaint that unit is flashing PO and not cooling effiecentlyl i found the unit to have both evaps completely iced over and will need a FULL complete defrost and replacemenr of harness fans. in stock schd for the 16th cx paid full; ordrng 1 W11087438 (fan motor 51@tribles)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Joseph D.
Job Details: 06/14/2022
it with two broken light bulbs must replace light bulbs to repair unit please. no email.; ordrng 2 8009 (bulb)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced optics now are working but found a frost ball formed on evap Fc 9* compressor test 4 3 way valve switching issue with drain pan kit bending up need to optimized sensor to suction line evap cover to sealed back and correct airflow CX to defrost unit 48 hrs b4 CX NEED TO BE CONTACT WITH QUOTE B4 PROCEEDING; ordrng 1 W11457241 (drain pan kit) and 1 WPW10501260 (cover-evap) and 1 WPW10277799 (harns-wire)
We serviced a
JENNAIR OVEN
Model JDS1750FS0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2022
"CX complaint keypad stopped working, F2E1 on display, smoke coming out from oven.Ran test mode, confirmed error. Removed console, found all connections ok. Cooling fan tested ok. Ran a 500F bake cycle, the unit worked and didn't smoke but F2E1 came back. Ordering console W11039015; ordrng 1 W11039015 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/14/2022
"unit unresponsive. drain pump running. held start button to cancel cycle. checked errors, unit storing f0e5, cleared errors. ran diag cycle. completed normally with no errors."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS
Near Arlington, VA 22201
David J.
Job Details: 06/14/2022
Cx did not know how the top rack went back in unit. Just explained how it worked. I never touched the unit. Cx is old
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
door never sent out and help was still at shop and no van. about 1.5 hours away. also repair toliner worked and will need to be touched up.will order touch up paint and will bring it back when we replace freezer door. office to schedule.; ordrng 1 350930 (Whirlpool Spray Pain White)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Norfolk, VA 23504
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not draining checked unit to find the following error code F9E1,tested unit to find debries in drain pump removed object tested and calibrated unit works as designed"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Bear, DE 19701
Andrew W.
Job Details: 06/14/2022
"Cx complaint is dryer making scraping noise. tested and verified complaint. checked diagnostics for error codes and found F2E1 and F4E3 error codes. UI had a stuck button but ran the diag test and it cleared the problem. Dryer was also having restricted air flow that was corrected with adjusting the vent pipe on the back of the unit. Tested dryer for more error codes and heard the scraping sound, exposed drum and motor and checked for objects in felt lining, check rollers and belt and pulley that showed signs of dust and wear but not the source of the sound. the sound is coming from the motor as it builds and lowers speed. Ordering motor which is covered part, also ordering dryer repair kit. rescheduled for 6/27/22; ordrng 1 W11126010 (motor-drve) and 1 4392067 (dryer repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Richmond, VA 23225
Chris B.
Job Details: 06/14/2022
cx denied service
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 06/14/2022
"CX stated unit is squeeking during cycle tested inspected and verified cx complaint found idler and rear drum supports defective gave cx qoute for idler and drum supports cx accepted installed parts from pre-id parts tested unit, unit is now operating as desgined CX paid in full by CC job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2976AEM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
cx comnplaint unit is leaking from underneath. inspected unit and found the inlet valve is leaking. qouted cx for full repair and cx approved repair. scheduled cx for 6/17/22.; ordrng 1 W10865826 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS
Near Mount Rainier, MD 20712
Israel R.
Job Details: 06/14/2022
heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23235
Joseph D.
Job Details: 06/14/2022
"found unit with filed infinite switch, replaced and unit working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, VA 20151
Christian C.
Job Details: 06/14/2022
Installed heating element per special project. Tested unit. No errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Unit working properly. Cx needs to change the cook ware the she is using.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Crofton, MD 21114
Alexander D.
Job Details: 06/14/2022
"cx complaint unit still not cooling properly, temps got worse in rc. inspected unit and verified complaint. found evap fan stalling, seemed like fan blade was hitting housing. took fan off to see if i could adjust it, wasnt hitting housing. reinstalled fan and its running now. not convinced thats the only issue since frost pattern is light and irregular. all other service tests pass. found compressor tripping overload intermittently. ordering evap fan, compressor, drier and evap fan. cx was on phone with cx service trying to get unit replaced and they asked me to call techline to document. called techline 7733884163. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 WPW10128551 (evap fan) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 LOKRING (LOKRING)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Milton, DE 19968
Frederick R.
Job Details: 06/14/2022
"CX complaint is dryer making loud noise. Inspected/tested and verified complaint. FOund dryer has been not treated very nice. Lots of change, debris has damaged the belt and drum bearing. Quoted CX cost for repair and they immediately declined to have it repaired.
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/14/2022
"visibly damaged part. replaced part per pre id, gas off to house, unable to test but damaged parts are repaired. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Odenton, MD 21113
Alexander D.
Job Details: 06/14/2022
"cx complaint unit not dispensing properly, ice container will be full and not dispense ice, cx will dump a little out and shake the ice and it will work after that. cx said sometimes the ice is clumped sometimes its not. cx said its working fine this morning with container completely full. inspected unit and it is dispensing with container full at this time. found a little frost under container. poured water in ice chute and door is holding water. everything checks good at this time. advised cx sometimes shards of ice will stick in the chute and on ice door so it cant seal and let warm air in and cause ice to clump. advised cx sometimes he may have to loosen ice up by hand when that happens. unit is operating as designed at this time. collected 110.00 labor by c/c from prior repair"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Edgewood, MD 21040
Neil H.
Job Details: 06/14/2022
unit wont even stop blinking cx said will call if they decide to have work done because they are replacing unit based on console and control no work performed
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ08
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx stated that she did not call us. She received a notification about the visit and just thought it was a courtesy call. Unit is still functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/14/2022
customer complaint unitn not starting cycles but powering eer after pressing start checked fault f0 e5 for over load and a f5 e2 for latch tested found door nor locking in to latch gave customer qoute and installed and testd unit no-w locks and starts cycles deleted faults from history
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Installed adjuster kit. Tested rack. Unit is working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Annapolis, MD 21401
Alexander D.
Job Details: 06/14/2022
"cx doesnt have pop, but serial# should be in warranty, called office and they were able to look up mfr date of 9/27/20. cx complaint unit not making ice intermittently and cx unsure how to run cleaning cycle. inspected unit and verified complaint. ran cycle and noticed water trickling into reservoir. took filter out and now have good water flow into reservoir. let cycle run and unit made ice. advised cx to replace filter and run cleaning cycle. showed cx part# for both cleaner and filter on the door and how to replace filter and run cleaning cycle. advised cx to monitor and call back if issues persist. unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Bowie, MD 20715
Dustin F.
Job Details: 06/14/2022
CX complaint upper rack was wobbling and broke. CX ordered rack adjustment assembly.DF installed ordered parts and tested. working as intended. Charged CX 165.00 via card for service call and labor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Perryville, MD 21903
Alexander W.
Job Details: 06/14/2022
CX stated unit making strange noise. inspected tested and verified cx complaint fouind unit does not have water hooked up and ice maker is currently on. recreated sound using test 45 cx confirmed thats the sound turned ice maker off until cx hooks water up to the unit. unit is worklng as desgined job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Louisa, VA 23093
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not advancing cycles. Found unit caught in drain cycle with no water in it. Pressure switch not operating properly, ordering pressure switch. Cx under warranty, RV purchase date listed in pictured receipt.; ordrng 1 W11044866 (switch-wl)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/14/2022
"Cx complaint, RF surface burner intermittent operation, found gas leaks between the burner head and cap. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11435570 (Burner cap kit) and 1 W11367106 (Burner head kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20016
Samuel R.
Job Details: 06/14/2022
replaced part per service pointer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rockville, MD 20850
Roberto I.
Job Details: 06/14/2022
"CX complaint the water dispenser stopped working after filter replacement, now the icemaker stopped too.Tested unit, confirmed no water dispensed. Water supply and vater valve ok, found bad filter housing. Replaced filtyer housing using pre id part. Dispenser worked ok."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Odenton, MD
Alexander D.
Job Details: 06/14/2022
"cx complaint unit still tripping breaker, cx ran extension cord to another outlet on different circuit and it still tripped that breaker. cx said she noticed it doesnt trip if she runs a smaller load on cold but does trip with a larger load on warm. ran diagnostics, no errors stored. test cycle ran fine but some noises during agitation seemed unusual. no play in gearcase, no oil. everything testing good. motor ohms out good but seems thats the only thing issue could be. ordering motor and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Baltimore, MD 21218
Milton J.
Job Details: 06/14/2022
"Complaint unit not cooling. Inspected and found both compartments to be room temp with no frost on the evap. Pulled a amp draw from the compressor and was 29/30amps. Unit showing signs of a low charge. **SS Repair Needed!** Ordering new Compressor, Evap, Lokring Kit, Drier and Coupler. -MJrob; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 123456789 (Lokring Kit) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near McLean, VA 22101
David J.
Job Details: 06/14/2022
Cx complaint water leak. Replaced sump assembly and drain pump. Did not replace control and drain line. Not needed. Unit is now working as intended.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Derwood, MD 20855
Julian H.
Job Details: 06/14/2022
replaced interlock kit and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Glen Allen, VA 23060
Eric F.
Job Details: 06/14/2022
"Confimed cx complaint unit not cooling. Found fridge and freezer at room temperature, compressor running hot. Checked unit with blue light, could not locate source of leak. Returning sealed system tech to make determination on repairability of unit. Ordering sealed system job, compressor and evap.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 3countjob (sealed system + 1 component) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WDF520PADM9
Near Hummelstown, PA 17036
Fred G.
Job Details: 06/14/2022
"cx complant unit will start cycle but wont wash. inspected unit and entered it into diag and found error codes f4e3, f7e1. removed sump to find the wash motor conncector was not fully seated in the socket. pushed it in and reinstalled. ran auto test and unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Montgomery Village, MD 20886
Ricardo S.
Job Details: 06/14/2022
"Cx complains about a water leak from dispenser, inspected unit, the ice door not closing properly, the ice begins to melt .. water tube cks ok, unit needs; ordrng 1 w11397167 (retainer) and 1 w11423782 (door-ice)"
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near York, PA 17408
Bernard M.
Job Details: 06/14/2022
"Replaced sump per previous tech, ran test cycle and the sump activated after water entered. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Glen Allen, VA 23059
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not washing properly. Found F0E5 error, found unit bottoming out on drain pan, drive assembley damaged, water leaking around gearcase. Quoted cx for gearcase, cx going to take 30 days to shop around. Requesting 2 count gearcae job on return visit if cx engages quote.; ordrng 1 WPW10006384 (drive belt) and 1 W11454734 (transmission) and 1 2countjob (gearcase job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Palmyra, PA 17078
Justin L.
Job Details: 06/14/2022
cx complaint fresh food side not cooling properly. was able to access unit and found ice build up on evap cover. removed evap cover and checked resistance at the element and found 88 Ohms and ohmed out the thermistor at 13.9KOhms. Cleared the ice using steamer and ordering parts for repair and setting return for Thursday 6/16/22; ordrng 1 WPW10384183 (thermistor) and 1 W11546681 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/14/2022
CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)
We serviced a
KITCHENAID RANGE
Model KCED600GBL01
Near Ashburn, VA 20148
Richard B.
Job Details: 06/14/2022
"CX complant. Cooktop not working. Prior diagnosis found marness , switch and element need replacing due to thermal event. Changed harness , element and switch and tested unit. Working as designed, Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/14/2022
"cx complaint cooktop glass broke without anything dropping or spilling on it. replaced cooktop, tested unit. quoted 511.22, paid in full with c/c. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen over as well as the troft for the IM. Valve had a slow drip causing it to freeze over. Thawed fill tube and replaced dual valve. Tested unit and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details: 06/14/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit during testing found that the gearcase is making noise due to an internal failure. will need gearcase and slider with a 2 call count to replace once approved office will need to set return; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx stated that the unit had already been swapped out by the builder. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED7000XW0
Near Vienna, VA 22182
Jason A.
Job Details: 06/14/2022
CX complaint DRYER doesnt run. Found idler pulley locked up & has a groove cut into plastic. Tension sw is not engaged. Replaced pulley & ran test cycle. Drum spins & dryer heats. Advised CX have vents cleaned > JJ; ordrng 1 W10837240 (idler pulley)
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
anthony techline goc harness ) 138.28 216.55 had break in main harness and need harness per techline after checking power at all connectors and now elements ohmed good..; ordrng 1 W10171559 (goc harness special order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
replaced evap and now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."
We serviced a
AMANA DISHWASHER
Model ADB1500ADS3
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/14/2022
cx complaint unit is making noise. inspected heard the noise as soon as it was turned on. found the rear drum rollers and idler pulley were seized. replace them with preID parts. tested unit and unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher will start. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Motor will not run. I then checked the power to the Motor I'm getting 121.0 Volts. Unit will need the Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11085683 (Whirlpool Dishwasher Pump & Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not cooling checked unit to find locked up compressor ohmed out from side to side to find open winding on compressor ordering parts needed for repairs; ordrng 1 WPW10507886 (Refrigerator Compressor) and 1 WPW10321158 (Assembly, Evaporator) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repairs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Severna Park, MD 21146
Israel R.
Job Details: 06/14/2022
Customer complaint unit is not making ice. I tested teh unit and the uinit is not getting water. The line is on. I remvoed the fitting and found a rubber seal still in it. I removed it and tested the unit is now leaking. I added teflon to the fitting and is good but some on already crossthread it. I was able to get it and not leaking. I adviced the custoemr to replace it with a better one metal preffered because the fitting could leak eventually. He said he will change it. Ice amekr is filling now. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Thurmont, MD 21788
Brian R.
Job Details: 06/14/2022
cx complaint is they start unit and unit just sits and wont do anything but lock door. tested and checked unit. found ACU bad. replaced control and tested unit again and now unit checks. job complet.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/14/2022
"Cx complains that the unit nto drianing, inspected unit and found a bad conneciton on drain pump. reset power, unit tested and washer machine draining fine"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/14/2022
"cx complaint, unit not drying clothes. tested unit, verified complaint. found F6E1 error code for an HMU comunication failure. found vent blocked, restricting airflow possibly causing a buildup of moisture on the ui causing the comunication error. cx is going to have the vent cleaned and call us back if any issues persist. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/14/2022
Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/14/2022
"noise from freezer. found ice formed around evap fan, evaporator clear. repositioned defrost sensor after steaming out ice. verified fan working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/14/2022
"Cx complaint, no freezer led lights, top left fridge led flickers, per Technical Service Pointer # W11606409 repair covered under S-Code S84638. Ordering 12 led module to complete the repair, advised cx parts on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 12 W11484836 (Led module)s"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Dustin F.
Job Details: 06/14/2022
CX Complaint Broken KNob6/14/2022 - DF Installed Replacement Knob for Customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Dumfries, VA 22026
Robert W.
Job Details: 06/14/2022
CX Complaint is the unit feels like the temp is rising in both sections. Advise CX of charges and CX stated unit has extended warranty advise CX to contact warranty company have unit dispatched properly.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20036
Mitchell H.
Job Details: 06/14/2022
cx complaint unit making noise during cycle and long dry times. on last visit i could not get behind unit or check any major components. after being able to open unit with CM i found an insane amou t of lint inside. unit is in a commercial setting at a spa and runs the units 12 hours a day 7 days a week. informed cx we can no longer service this unit. i informed him on last visit this was most likely going to be the outcome depending how the unit looked inside. called trade care and got unit to be on do not service. 7733588007
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Richmond, VA 23223
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/14/2022
"installed drain pump and lower harness, tested unit, ran test cycle, unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW07
Near Randallstown, MD 21133
Keith H.
Job Details: 06/14/2022
building/leasing office unable to provide POP
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Hampton, VA 23669
Lucas R.
Job Details: 06/14/2022
"cx complaint unit not cooling, checked unit found fc temp at 24 degrees, partial frost pattern, and ice clump on evap, all fans operational, compressor pulling 1.1 amps, called techline spoke with steve sr7733883915, advised sealed system issue, either restriction or compressor issue, ordering parts for sealed system repair, saled system tech needed for return visit, cx unhappy with unit, referred to customer service.; ordrng 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/14/2022
"installed adjusters , tested unit. job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Millville, DE 19967
Frederick R.
Job Details: 06/14/2022
CX complaint is metal rack sparks. Inspected/tested and verified complaint. Found rack sparking off liner and there are now spots on the liner that are bare. Spoke to TJ from WPTL (7733877667)Verified that rack should be removed when not heating multiple items and also gave me part number for touch up paint. Photos documented with WPTL for arch spots on liner. Cannot reschedule at this time due to availabilty of touch up paint.; ordrng 1 W10803366 (rack) and 1 8212605 (tuchup)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Moseley, VA 23120
Joseph D.
Job Details: 06/14/2022
"unit will need new dispenser assembly, leaking from dispenser.; ordrng 1 w11524105 (dispenser assembly)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lusby, MD 20657
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit not cooling properly. she said fridge is a little cool but not cold and freezer will not freeze items, IM only made ice once. when i arrived unit was on coldest settings. my prob shows 60/30. i see no ice build up on evap. i found the compressor is running. my meter shows it pulling .67amps. unit has a SS issue. ordering compressor and evap. cx wants unit replaced and has medications in the house that need to be refridgerated. i gave her whirlpoosl care number and advised she call them and home depot. schedule with SS tech when parts are avilable.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (lok ring) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/14/2022
Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
CX complaint about unit not draining properly inspected and found a clog on secondary line part install is for a different brand need to order and install correct drain line CX PIF; ordrng 1 8269144A (drain hose)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Saint Leonard, MD 20685
Shane B.
Job Details: 06/14/2022
complaint is the unit not spinning. confirmed complaint. i can hear motor running and unit is heating but drum does not turn. found belt is broken. replaced with preIDed part and tested again. unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/14/2022
Cx complained the unit did not dispense detergant. Inspected the unit and found the float was stuck on the pump. Cleaned the float and tested and it now dispenses soap. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Baltimore, MD 21209
Keith H.
Job Details: 06/14/2022
repalced heater per service bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced optics tested im on test mode 15 working test57 01 test 45 filled
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ05
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/14/2022
Went to install the parts but they are for a diff model number. Updated the model/serial and ordering correct parts; ordrng 1 W11284720 (user interface) and 1 WPW10714545 (gasket)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Millington, MD 21651
Alexander W.
Job Details: 06/14/2022
"CX stated unit not starting or doing anything tested inspected and verified cx complaint found control defective and upon further inspection found heater defective replaced main control from pre-id parts and heater from VS ordering TCO kit cannot resched at this time due to SO part.; ordrng 1 280148 (TCO kit) and 1 WP3387747 (heater), used 1 wp3387747 (heater) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/14/2022
"Cs unit doesnt want to agitate or spin, Found trouble codes, F9E2pumpdrive system F9E1drain pump fault,F0E3 over load,F0E2over suds. Inspected unit and found a wire sponge shoved in the drain hose, cleared drain and ran multiple test cycles. Test cycle completed no more trouble codes. Unit is now working as designed, Advised customer of small amount of oil on the drive motor, may have gear case issues in the future.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Samuel R.
Job Details: 06/14/2022
"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, MD 21774
Ricky E.
Job Details: 06/14/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17404
Bernard M.
Job Details: 06/14/2022
Cx complaint the unit makes noise. Started unit on normal cycle and could thumping sounds at the front. Removed top and found the plastic bearing on drum detatched. Reconnected and ran normal cycle and the unit no longer makes noise and heats as designed. Unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Millington, MD 21651
Alexander W.
Job Details: 06/14/2022
CX stated unit not heating inspected tested and verified cx complaint found defective bake element replaced with pre-id part went to test unit found control defective not sending other half of 120 down to element. ordering control cannot resched at this time due to SO part.; ordrng 1 W11567368 (control)
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near York, PA 17408
Sal R.
Job Details: 06/14/2022
CX canceled call after discussing the age of the unit and pricing points. I am movign on.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found pulley is squeaking also the wheels a wheel has a thumping spot ordering supports and pulley; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
came out to replaced part and took unit apart and tested first as it was not done the first time. turned gas on and 1 burner at a time to find issue and bad leak from middle burner. found fuel line at valve to burner not even on valve or tight. tightened and tested and no leaks found. rasn all 5 burners on high to test and unit now checks and cx smells no gas from uniut. home has a slight gas smell from testing and working on unit. cx will let home air out and see how it does with the smell. . job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2022
part was defective so repair was not made.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed fzr door, verified operation, unit cks ok.."
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/14/2022
replaced front and installed nameplate for CX
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/14/2022
"cx complaint unit displaying F3E0 main oven temp sensor open or shorted upon arrivlal found unit to be displaying F3E0 code checked sensor at J10-3 and J10-4 pin at control board sensor read open then checked at sensor sensor read open also sensor harness tested good at .7 ohms, called techline to verify findings spoke with bruce 7733884166 advised to change main temp sensor, changed temp sensor cleared error code tested unit working as designed"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Lanham, MD 20706
Dustin F.
Job Details: 06/14/2022
CX complaint: Flames Moving All over the place when Fan comes on.6/14/2022 - DF Found SP W11105867 relating directly to her issue. Ordered Motor Restrictor Plate W11106057 Via SP.; ordrng 1 W11106057 (Motor Restrictor Plate)