We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Towson, MD 21286
Shane M.
Job Details: 10/24/2023
"installed all parts but the belt. in the process, found switch not engaging with pulley. ordering switch.; ordrng 1 279782 (switch)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/24/2023
Replace mw broil support clip. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS7
Near Potomac, MD 20854
Roberto I.
Job Details: 10/24/2023
"Cx complaint no ice.Cycled icemaker, it started and stopped many times during cycle making a noise. Tested water valve, it didn't open. water supply ok. Ordering icemaker W10884390. Pre id valve to be used on return. Collected $391.98, balance $110; ordrng 1 W10884390 (icemaker)"
We serviced a
AMANA RANGE
Model AGG222VDW6
Near Mount Wolf, PA 17347
Fred G.
Job Details: 10/24/2023
cx complaint unit is getting hotter then set temp. I found thermostat was faulty. i was able to replace it and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mount Airy, MD 21771
Brian R.
Job Details: 10/24/2023
cx complaint is water puddle on the back of top shelf is fridge and runs down into the drawer. found a few drops on righ side vent hole. also some moisture on fridge air tower as well. looks like liner has been sealed already. theres a service kit for this isses and well as taping off some of the air flow hole as well. will order service kit and office will schedule.; ordrng 1 W10916494 (Service Kit)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Arlington, VA 22206
Lloyd B.
Job Details: 10/24/2023
"Cx complained the unit did not clean. Installed new sump and ran in diagnostics and the unit now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HW0
Near Centreville, VA 20121
Richard B.
Job Details: 10/24/2023
"CX complant. Clock is funny. Inspected unit and found center didgetof clocks pixels burnt out. Quoting CX price to replace control. CX paying 139 service call only at this time, RB; ordrng 1 W11546660 (control 208.92)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Woodbine, MD 21797
Brian R.
Job Details: 10/24/2023
i guess builder called in as unit was leaking out door. tested and ran unit. nit was wet on the inside as unit must of been on. padding and floor dry. tested and ran unit. after about 5 min of running unit started leaking fron under door in the center. as soon as parts are in ofice will schedule.; ordrng 1 W11664713 (Door Seal) and 1 W11412300 (Detergent Dispenser)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 10/24/2023
Cx complaint is that the microwave is coming on for a second then stops. Upon arrival I verified the issue. I found that the unit is clicking and then stopping. I slid the unit out partially. I accessed the control and spoke to MR. I verified that the interlock is functioning by checking the voltage through the relay. I then removed the wire from the relay to the inverter and found that the unit stays running with the inverter removed from the circuit. I quoted the cx for the cost of replacing the mag and inverter. I also will need a 2nd tech. Cx paid for all but the labor. Cx will owe labor on return.; ordrng 1 W11346197 (Magnatron) and 1 W10217711 (Inverter Board)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Carlisle, PA 17015
Andrew S.
Job Details: 10/24/2023
Per previous diag I was able to access and replace the lower harness. I then ran the calibration cycle and diag cycle. Unit completed the cycles without any issue. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW2
Near Bowie, MD 20721
Shawn D.
Job Details: 10/24/2023
"cx complaint unit is leaking said it comes out the front. inspected unit then ran diag cycle and unit leaked in the back wheree drain tube meets stand pipe the drain line came out some. fixed that issue and ran again and no leaks. cx still thinks its leaking so ran clean wash cycle unit filled to top and had no leaks, then drained and had no leaks. told cx we are good to go. collected for service fee unit is good"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Laurel, MD 20724
Leon
Job Details: 10/24/2023
"Cx complaint unit wasn't spinning towels dry, clothes were still coming out damp. Inspected unit, cx maybe over loading washer. Instructed cx on proper way to use unit. Advised cx to record if a leak occurs. Seen nothing wrong with unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Lancaster, PA 17601
Justin L.
Job Details: 10/24/2023
Cx complaint unit not making ice in rc and dispensing water slow. 56 found E5 and 57 unit went through rotation but kept stalling. Found good incoming water pressure but still trickling out. Found triple valve not opening so replaced with preid and found water not coming through filter head replaced as well. Pressure slightly increased but will need main valve for complete repair along with rc icemaker and also found rs door gaket torn. Ordering parts needed and once in office will set return; ordrng 1 w11482025 (valve) and 1 W10407212 (gray gasket rs) and 1 W11658802 (ice maker)
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS02
Near Bowie, MD 20721
Shawn D.
Job Details: 10/24/2023
replaced bulb now working but door for microwave still is not working right. i didnt realize last time right side of door is way higher room was dark. i found bottom of microwave door came out tisting the dooor. so fixed that and light turns off everytime now when door is closed. collected for labor unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Berryville, VA 22611
Ezra M.
Job Details: 10/24/2023
"unit heating, however, motor has loud hum and hesitates when first starting, like start winding starting to fail. ordering motor.; ordrng 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 10/24/2023
"cx complaint unit not spinning, checked unit found hum from motor, capacitor reading 1uf, drain pump and motor checked ok, dispatched with wrong mod/ser. cx had reciept from appt. on 9/13 with OA, called TS. cx pif; ordrng 1 WP8572717 (start capacitor)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS1
Near Fulton, MD 20759
Israel R.
Job Details: 10/24/2023
cx complained not making ice.inspected unit and found circulatting pump was not turning on and pumping water.tested at plug 13v AC . 7.5 MILLI OHM open at the plug out of range unit needs new circultioon pump. collected on service call and parts .cx owes 110 .call cx when parts are avalible; ordrng 1 W11566405 (res pump 68.54)
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 10/24/2023
"replaced switch harness, tested multiple times, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2827LL01
Near Fort Washington, MD 20744
Shawn D.
Job Details: 10/24/2023
installed control and lights same issue. i looked over harnesss and i cant find anywhere its shorting to ground but has to be at this point. when you open the oven door only 1 light works so a wire has to be broken and hitting metal. ordering main haress and both controls for return; ordrng 2 W11448962 (acu)s and 1 W11331688 (main harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWWH7
Near Biglerville, PA 17307
Drew B.
Job Details: 10/24/2023
cx complaint that unit is leaking water what appears from the bottom of the fc section. when arrived found all seals and fans etc all work. and found the unit to have ice build up and drain tube clogged.. was able to removed and clean all ice chunks and steam out clog. and pour water down and drains unit now checks good. cx paid full service fee of 139.00 via check
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charles Town, WV 25414
Ken M.
Job Details: 10/24/2023
"Drain pump and control replaced. During replacement of the drain pump, found the rotor bolt had fallen out and disappeared. Bolt replaced with a spare. Unit tested and is working properly. Old pump left with customer."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Charles Town, WV 25414
Ken M.
Job Details: 10/24/2023
Customer complaint is that the turntable does not turn. Confirmed that the turntable was enabled. Unit tested and issue confirmed. Motor tested open. Motor replaced and unit retested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID FREEZER
Model Krmf706ebs01
Near Seven Valleys, PA 17360
Bernard M.
Job Details: 10/24/2023
"Cx complaint FC isn't cooling properly. Inspected and found evap frozen over. Accessed control and found proper resistance at the FC defrost thermistor and 4.2 VDC. Accessed evap and defrosted, checked and found no resistance at the harness connection for thermistor. Replaced harness, restored power and evap developed good frost pattern with fan running. Cx paid $319.00 for service and labor. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bridgeville, DE 19933
Michael E.
Job Details: 10/24/2023
CX complaint. Unit installed with damage. Inspected and verified complaint. I documented both dented parts in pics. Ordering cooktop and left side panel. Inquiry showing unit in first 30 days. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11175876 (cooktop) and 1 WPW10162245 (panel-side)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Springfield, VA 22150
Christian C.
Job Details: 10/24/2023
Cx complaint unit does not turn on. Inspected unit plugged in unit and it turns on. F6E3 communication error. Unit lid is locked and does not open. Unit does not drain. Found harness cut at drain pump. Ordering control and harness. Unable to picture MS lid is locked.; ordrng 1 W11419171 (control) and 1 W11568984 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, VA 22151
Christian C.
Job Details: 10/24/2023
Cx complaint unit makes noise. Inspected unit found FC evap fan hitting ice near it. Looks to be water buildup from IM fill tube leaking. Secured fill tube. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS5
Near Lancaster, PA
Justin L.
Job Details: 10/24/2023
Cx complaint door hard to open and close. Was able to access unit and verify concern. Found hinge failure. Replaced hinge and in doing so found 2 of the screws stripped which was allowing hinge to wear prematurely. Ordering screws and setting return for Fri 10/27/23; ordrng 2 WPW10031790 (screw)s
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Fort Washington, MD 20744
Shawn D.
Job Details: 10/24/2023
cx complaint fridge side door is not closing/sealing. inspected unit and confirmed not sealing tight on mullion side of gasket has gap all the way down snapped pic. i heated gasket and now is sealing good and tight. i leveled feet at bottom unit was slanting forward but now is good. unit is good to go;
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Lancaster, PA 17601
Sal R.
Job Details: 10/24/2023
"CX complaint is that the unti intermitantly gives a AF error code. I was able to run the unit on a timed dry cycel for 15-20 and found no errors to display. I found the unit tobe heating with out concern. CX informed me that he had the vents cleaned recently , but Vent cleaning Co. would not use a latter to inspect the dryer venting on the roof. I advised CX to have a licensed vent Cleaning Co. come in and inspect venting due to the 25-390 foot run with min of three 90 degree bends. I also advised C to use a ventless dryer attatchment for temp use. I collected $139.00 for service charges via check"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22204
Lloyd B.
Job Details: 10/24/2023
Cx complained of no ice. There is ice in the bin. Installed new ice maker and the unit began a harvest. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Alexandria, VA 22314
Christian C.
Job Details: 10/24/2023
Cx complaint of cosmetic damage to doors. Ordering both RC door and FC door.; ordrng 1 W11518741 (left RC door) and 1 W11436604 (right RC door) and 1 W11436967 (FC door.)
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWS
Near Dunn Loring, VA 22027
Simon
Job Details: 10/24/2023
CX complaints DW leaking.Inspected unit and replaced sump motor .New sump motor defective .Unit need sump motor .ordered new sump motor.SZ; ordrng 1 WPW10418332 (SUMP MOTOR)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Falls Church, VA 22043
Simon
Job Details: 10/24/2023
"CX complaints burner clicknig sparking cook top Jennair.Inspected unit replaced manifold,screw and knobs .Tested unit .Unit works as designed NO LEAK found.SZ"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Andrew S.
Job Details: 10/24/2023
Cx complaint is that the unit is not running and is intermittently not draining. Upon arrival I found an F7E1 and an F7E6. I ran the diag test and found that the unit is able to complete the cycle without any errors. I then accessed the control and tested the motor circuit and found that it is reading 6.9 Ohms and 6.5 Ohms for the CW and CCW windings. I found that when under load the harness is losing connection and causing the issue. I quoted the cx for the cost of the harness. Cx will go over the quote with their spouse and decide at a later time.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Sykesville, MD 21784
Brian R.
Job Details: 10/24/2023
cx complaint is with unit and it temps. says freezer is warmer then what its set to and fridge is warmer as well. units O-O-W and he knows. took temp readings of 13 in freezer 38 in Fridge 21 through ice maker.both evaps clear. test 66 ER communication Error 56 E0 1 n 2 01 pass and fans check. compressor loud and runing hot. will order sealed system parts needed aswell as updated parts. as soon as everything is in office will schedule.; ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evap) and 1 W11492867 (Evap)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 10/24/2023
"Customer complaint is that the unit stopped running again 10 minutes into the cycle. Customer has not touched it since it would not restart. Started a cycle at the same point that they did and the unit did kick over and run. Customer stated that the unit did feel warm when it stopped. Airflow out of the unit is not restricted. Unit ran 30 minutes without issue. Load added to the unit and unit retested. Unit stopped 15 minutes into the cycle. Confirmed good power to the motor, but the motor will not turn over. Motor run winding tested open. Motor replaced and unit retested. Unit is working properly. Contacted Whirlpool Tech Support with findings."
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Alexandria, VA 22314
Christian C.
Job Details: 10/24/2023
Called techline. Canopy of unit is not serviceable. Unit non-reapairable.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Jeffersonton, VA 22724
Tanner B.
Job Details: 10/24/2023
Instralled new inlet valve assembly due to valve failure .. Tested unit . Job complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Lexington Park, MD 20653
Shane B.
Job Details: 10/24/2023
installed ordered part. restored power and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Zachery R.
Job Details: 10/24/2023
"upon arrival steamed frost build on evap, replaced ice box fan and evap cover. tested, advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Arlington, VA 22204
Lloyd B.
Job Details: 10/24/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that during agitate and spin, the motor moved but the inner basket did not. The pulley bolt came loose, lowering the pulley and causing the belt to come off. Reinstalled pulley bolt and belt and tested the unit and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Woodbridge, VA 22192
Robert W.
Job Details: 10/24/2023
"CX Complaint is the RC is freezing food. Inspected unit and found upper shelf frozen Advise CX of SVC cost CX stated they had an etended warranty, Advise CX unit wasnt dispatch that way and to contact warranty company to have it dispatched properly. Pre ID Control and thermistor FC; ordrng 1 WPW10384183 (thermistor) and 1 W11566851 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Great Mills, MD 20634
Shane B.
Job Details: 10/24/2023
"cx complaint is the unit going off balance/ banging around. i pused the basket down and let it go. suspeion is extremly worn out. i found no saved codes. ran service cycle. unit completed cycle but made a loud screaching noise. inspected under unit. found belt is slipping. ordering suspension kit, belt and pulley. schedule when approved/all parts are available.; ordrng 1 W11130362 (suspension) and 1 WPW10006384 (drive belt) and 1 W10721967 (pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near California, MD 20619
Shane B.
Job Details: 10/24/2023
installed all ordered parts. unit is working as deisnged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near California, MD 20619
Shane B.
Job Details: 10/24/2023
"cx complaint is the unit not cooling and having a small dent in the door. dent is in the lower right of on front of door. resotred power and gave it a couple minutes but compressor did not run, no evap fan. put unit in diagnostic mode and compressor and fans worked. compressor is pulling .96amps. SS system seems to have a full charge. exited diagnostics and compressor and fans stopped running again. unit will need a new door and control board. ordering both parts.; ordrng 1 W10746794 (dor-fmd) and 1 W11629179 (control board)"
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Vienna, VA 22182
Jason A.
Job Details: 10/24/2023
CX complaint F2E1 error codes. Replaced parts & set clock. Test all cooktop bake broil convect heats & cooling fan running after a few minutes > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 10/24/2023
"Replaced parts.. reset power, ran test mode.. defrost works fine"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Chesapeake, VA 23322
Zachery R.
Job Details: 10/24/2023
"replaced parts, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/24/2023
"Cx complains about a noise and water leak, inspected unit . ran test mode, found some error codes f2e1 stuck keypad, f0e5 unbalance load, f7e5 shifter failure, the noise comes from the gearcase also the transmision seal is bad and leaks,..unit need parts. CX DOES NOT WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11393685 (gearcase) and 1 W11102318 (console)"
We serviced a
AMANA REFRIGERATOR
Model ABC2037DES
Near Rockville, MD 20853
Davonte
Job Details: 10/24/2023
"installed new valve,head-wate and plate-fil. tested unit to make sure there wasnt any leaks unit now working as should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/24/2023
"Lowes .. inspected unit, the sump motor is defective. one of the sump holder is bad. the front panel is bad.. order parts; ordrng 1 w116133479 (sump pump) and 1 w11613483 (front panel)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/24/2023
"Cx complains that the unit dryer not heating, the unit works fine 2 times after the electrician do something in the power outlet.. inspected unit, the terminal block receives 1.25 vac, between L1/L2 .. power issue, fuses cks ok, cx needs the electrician again."
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ04
Near Alexandria, VA 22307
Christian C.
Job Details: 10/24/2023
Installed mullion. Tested RC door x10. Closes everytime.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Falling Waters, WV 25419
Ken M.
Job Details: 10/24/2023
Ice maker kit replaced and tested. Unit is no longer leaking. Old kit left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Baltimore, MD 21224
Dustin F.
Job Details: 10/24/2023
"CX complaint: roof leds dimmed and FC outInspected unit, confirmed cx complaint. Found unit is in range and matches service pointer. Ordering 1 kit of Leds per SP to fix issue.; ordrng 1 W11683243 (LED kit 9 LEDS+3)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22192
Robert W.
Job Details: 10/24/2023
"pulled unit had to disconnect power Replaced Sump, Vent, Bezel, Valve and Control unit tested and is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hollywood, MD 20636
Shane B.
Job Details: 10/24/2023
"cx complaint is the unit not working. when i arrived a caretaker let me in caretaker doesnt know exactly whats going on with dryer, was just told it doesnt work. i plugged unit in, pressed start and nothing happened. opened door to find door switch is broken. with switch held shut unit runs and heats. replaced door switch with preIDed part. while getting access to door swtich i found the right screw and nut are missing. the bearing ring is also laying in the bottom of the unit. replaced door switch. ordering bearing, screw and nut. scheudle when parts are avialalbe.; ordrng 1 279441 (bearing ring) and 1 WP681414 (screw) and 1 WP98234 (nut)"
We serviced a
WHIRLPOOL WASHER
Model WET3300SQ2
Near Centreville, VA 20121
Richard B.
Job Details: 10/24/2023
"CX complant. Washer full. Prior diagnosis found unit needs id switch. Installed lid switch , Tested unit . Working as designed. Job completed. RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HL11
Near Vienna, VA 22180
Jason A.
Job Details: 10/24/2023
CX complaint FRIDGE UNDER COUNTER no cool. NO display. Replaced harness & switch box. Cycled power 5X & waited for compressor to start. Always starts after a few minutes. Display & interior lights working. Pushed unit back & adjust legs so unit is flush with cabinet. Set icemaker off. No water supply. Showed CX how to turn on if they decide to add water line > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23INBL00
Near Poolesville, MD 20837
Julian H.
Job Details: 10/24/2023
CX complaint about seal on Rc door hanging from on side & getting on the way for proper close door found that seal is NLA but existing seal is in good shape only problem is that liner is not holding seal properly drill holes on liner feed seal on proper position & secured it with screws from toolbag secured cams that were making a clicking noise & tightened handles that wer loose unit seals fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Berryville, VA 22611
Ezra M.
Job Details: 10/24/2023
"installed control and ice box fan, verified ice box fan working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 10/24/2023
"Cx complains that the unit makes too much noise on spin, inspected unit, the bearing is bad, also the washer plate does not come out.. unit need gearcase, washplate, slider and screw, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR ..; ordrng 1 W10734521 (slider) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 w11393685 (gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22203
Lloyd B.
Job Details: 10/24/2023
Cx complained the door did not close. Inspected the unit and found the left side door was sitting to low for the mullion to hit the catch. Raised the unit and added washers under the catch to lower it and tested and the mullion now hits the catch each time and shuts. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Alexandria, VA 22308
Christian C.
Job Details: 10/24/2023
"Cx complaint unit is not heating up. Inspected unit ran on time dry on high heat. No gas went to igniter. Getting 120VAC. from outlet and outlet polarity is correct. Thermal fuse, thermostat, and tco all reading closed. Went to install burner assembly and one of the pins is defective. Reordering burner assembly and igniter.; ordrng 1 W11652257 (burner assembly) and 1 279311 (igniter)"
We serviced a
KITCHENAID DISPOSERS
Model KUCS03FTPA0
Near McLean, VA 22102
Simon
Job Details: 10/24/2023
CX complaints trash compactor wont turn on .Inspected unit and replaced gear .tested unit .Unit works as designed.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Montclair, VA 22025
Robert W.
Job Details: 10/24/2023
"Cx complaint is the unit door giving issues. Inspected unit and found the unit door open and doesnt have much tention pulled unit and found the hinge mount is loose cauing hinge to come loose, Fix and tighten hinge unit tested and is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 10/24/2023
Replaced Knob and timer unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Cockeysville, MD 21030
Justin S.
Job Details: 10/24/2023
cx says the unit is not cooling very good. found the refrigerator temp is 60f and the freezer temp is 0f when i arrived. put the unit into diagnostics and found the evaporator fan makes noise but i feel no air flow. freezer drawer slides are very hard to open and close and make a squealing noise when moving. when i removed the fan cover the blade was not connected to the evaporator fan. put the unit into defrost and the unit is heating good and the evaporator is not over frosted. reinstalled fan blade and the evaporator fan is now blowing good. the bail arm is off the ice maker. the right door gasket is damaged and allowing moisture into the unit. cx does not want to do any other of the repairs
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 10/24/2023
"Replaced sump motor, unit tested and dw works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Baltimore, MD 21218
Dustin F.
Job Details: 10/24/2023
"Replaced damper, took water pressure getting to fridge and got 59 psi. Contacted TL spoke to Curt. GAve him all my findings and he doesnt believe any parts are needed. had me go over humidity controls of large bottom deli drawer and had me adjust level of icemaker. SR stays the same. CX will have to experiment with deli settings and test icemaker."
We serviced a
WHIRLPOOL DRYER
Model WED5700AC1
Near ,
Israel R.
Job Details: 10/24/2023
cx complained the unit was not heating.inspected unit and found heater not heating.tested heater found heater open line quoted for heater cx .PIF tested unit unit heating.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/24/2023
"replaced cam, calibrated and and tested, no faults after test, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stafford, VA 22554
Robert W.
Job Details: 10/24/2023
CX Complaint is the unit isnt starting. Inspected unit and found the console not responding cycled power and checked all connections and cycled power on and ws able to get unit working no error codes tested unit and unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details: 10/24/2023
Replaced parts and resumed power. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Centreville, VA 20121
Richard B.
Job Details: 10/24/2023
"cx commplant. Snow inside fridge freezer . Inspected unit and confermed issue. Found snowy build up inside freezer compartment. Found return holes to fresh food clogged with ice . Thawed out holes , Confermed drain clear , Leaned unit back , Orderring two washers for doors . Further work needed. RB; ordrng 2 WP489467 (washer)s"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Brookeville, MD 20833
Israel R.
Job Details: 10/24/2023
cx complained surface burner(s) sparking or clicking - gas and dual fuel range - when starting/lightin . installed spark module and noticed two pinched.repaired wires. Tested unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/24/2023
"CX complaint about steam option not working on her unit inspected & found that Cx was trying to use steam option on a steam refresh cycle this option wont work because cycle already comes with steam added, checked all other cycles & can use steam checked test mode no errors test mode steam working balance unit properly less than 30 days unit working"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Gloucester Point, VA 23072
Orbie
Job Details: 10/24/2023
cx complaint clothes comiong out dirty at the end of cycle. no codes present at this time. unit went through full cycle without issue. ordering control as cx stated unit used to work as it was and then developed issue.; ordrng 1 W11626074 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Berryville, VA 22611
Ezra M.
Job Details: 10/24/2023
"noise, not keeping temps in rc. cust stated when rc warm, pantry UI changing settings on it's own. unit currently working properly. unable to find any issue with pantry harness, ordering harness and UI, loud noise from condenser vibrating, tried leveling unit, both leveling feet/roller assemblies failed, not holding unit level. ordering both rollers.; ordrng 1 W11087438 (motor-evap) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 10/24/2023
"dents in both rc doors, ordering rc doors and nameplate; ordrng 1 W11435344 (rc door lefr) and 1 W11435343 (rc door right) and 1 W11223753 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Drew B.
Job Details: 10/24/2023
cx complaint that unit is not cooling properly again and frezing items in rc section and tried all the techline suggestions with the max air flow and the thermistor placement and foudn no success called tl again today spoke to Rick and indication of the smallest under charge in system ss repair required... call to reachd; ordrng 1 W11578004 (evap) and 1 W11506619 (evap couplersuction) and 1 W11504450 (evap coupler cap) and 1 SSTCH (SSTCH) and 3 3COUTN (3COUTN)s and 1 W11580057 (COMPRESSOR) and 1 W11109499 (DRIER) and 1 W11661102 (SUCTION TUBE)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near McLean, VA 22101
Lloyd B.
Job Details: 10/24/2023
Cx complained of a noise. Cx says she hasn't heard the noise since. Installed new pump and water valve and the unit will continue to not make any noise. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Hampton, VA 23666
Justin W.
Job Details: 10/24/2023
replaced front left and front right switches tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Milton, DE 19968
Michael E.
Job Details: 10/24/2023
"CX complaint: buttons did not respond. Tested but failed to verify. From CX description, it sounds like her finger was wet or oily and unit wasnt registering contact. Unit working well for me. I asked CX to pay attention if this happens again to make sure no residues on finger or button pad. If finger is clean and no residues on buttons then to call unit back in. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lewes, DE 19958
Michael E.
Job Details: 10/24/2023
CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling. Unit failed air flow test with venting connected but passed when venting was disconnected. I advised CX to have venting cleaned out or replaced. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Lloyd B.
Job Details: 10/24/2023
Cx complained the unit leaked. Inspected the unit and found that the gasket on the left side has a bend in it. The screw on the inner panel is wet a path of water can be seen going down the left side. There may be some imperfection in the inner panel that causes the gasket to bend and allow water to escape. Unit needs new inner door and gasket; ordrng 1 W11559689 (inner door) and 1 W11483553 (gasketr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Washington, MD 20744
Shawn D.
Job Details: 10/24/2023
"opened system and had almost no freon in the system jus air, compressor still working. installed stub and uv drier to system vacumed down and is holding vac so filled to 5 oz and started cooling. UNIT HAS A FREON LEAK SO ordering evap and marking compressor use on return needs to be a 3 count job on return; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10143759 (uv drier) and 1 W11256565 (evaporator) and 1 w10913906 (coupler), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Mineral, VA 23117
Thomas B.
Job Details: 10/24/2023
Removed and replaced the hub assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lancaster, PA
Justin L.
Job Details: 10/24/2023
Cx complaint as they were opening oven door the door shattered in their hand. Was able to access unit and verify complaint. Found handle holes stripped and outer door glass shattered. No one was injured and no property damage. Ordering parts needed for repair and once in office will need to set return; ordrng 1 W11178521 (name plate) and 1 W11176456 (outer glass) and 1 W11389703 (bracket) and 2 WPW10277003 (screw)s and 1 W10894054 (handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Lancaster, PA 17601
Justin L.
Job Details: 10/24/2023
Was able to access unit and replace parts. Pulled unit into a 29inch vacuumm which held. Charged unit with 77G R600 and unit developed a frost pattern. Cx will need to allow 24 hours for cooling and 48 for ice. No further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/24/2023
Customer complaint is that the unit is still not maintaining temperature properly. Checked door gasket is secure and there are no bad connections between the sensor and control. Control replaced. Customer to monitor for any further issues. Unit is currently working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 10/24/2023
"Customer complaint is that the unit is not filling cold properly. Unit tested and issue confirmed, unit needs new valves.; ordrng 1 W11210463 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Annandale, VA 22003
Jason A.
Job Details: 10/24/2023
CX complaint FRIDGE no cool both sections. Checked compressor is running. NO FROST Pattern either evaps. RC evap corroded. Mastic breaking up indicating leak. Set unit to COOLING OFF. Called office 3CountSealSyst 10/27 > JJ; ordrng 1 W10779331 (compressor kit) and 1 WPW10643261 (RC evap) and 1 WPW10143759 (UV drier) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Hollywood, MD 20636
Shane B.
Job Details: 10/24/2023
cx complaint is the door gaskets not sealing. cx said installers changed doors to open in the other direction and gaskets were not readjusted. confrmed complaint. RC gaskts have large gaps on right and top sides. FC gasket looked to be sealing but when door was opened the gasket came out of the groove on the door it sits in. i put gasket back in place on FC door. used heat gun to adjust both door gaskets. both are now sealing. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX335HPS00
Near Newark, DE 19711
Taylor F.
Job Details: 10/24/2023
"Replaced all parts from previous diagnosis, vacumed down to 30in and refilled 5.75oz of 134A. While filling, evap was building frost pattern. Unable to test unit due to cx needing a plumber to hook up the drain. Job is complete."
We serviced a
JENNAIR ICE MAKER
Model JIM158XYRS0
Near Arlington, VA 22201
Lloyd B.
Job Details: 10/24/2023
Cx complained the unit did not make ice. Inspected the unit and found that it did not fill with water. Unit needs new water valve; ordrng 1 wpw10217918 (water valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Annapolis, MD 21401
David J.
Job Details: 10/24/2023
Cx complaint unit leaking water. Arrived today to unit pulled out. Inspected and found huge dent to back top left corner. Which has caused seam to bust and water has been leaking for a long time. Causing floor damage and black mold to grow. It has also caused damage to other persons home below. Called Techline to document. Called trade care and safety and documented with them. Ordering a tub and shield but not sure what whirlpool/customer is going to do. ; ordrng 1 W11409866 (Tub) and 1 W11553445 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Gloucester Point, VA 23072
Orbie
Job Details: 10/24/2023
replaced all parts. tested unit. working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lewes, DE 19958
Michael E.
Job Details: 10/24/2023
"CX complaint: tapping sound and unit activated clean washer cycle. Tested and verifid complaint. F0E7 error code. Unknown if CX accidently activated clean washer or if it was a malfunction. If this problem returns, Please preID control. Also i secured the drain line behind unit to eliminate sound. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Hill, VA 20141
Ricky E.
Job Details: 10/24/2023
customer stated that the unit was making a sound when washing.. verified issue and fnd units wash motor grinding... unit will need the sump assy; ordrng 1 w11416362 (sump assy) and 1 w11573700 (shield) and 1 w11573704 (shield)