We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2022
"Cx complaint the dispenser doesn't opening in time durin certain cycles. Entered service mode and found no error codes. Inspected dispenser and found the lid would stay locked and not dispense pod. When it does dispense it happens to late and the pod doesn't dissolve to wash the dishes. Ordering dispenser, once part is in contact cx to reschedule; ordrng 1 WPW10671905 (dispenser)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH54521JZ00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
CX complaint about fan noisy and dent on door confirmed less than 30 days found noisy damper put tape around edges of flapper and noise is completely gone need door; ordrng 1 W11371547 (door mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Winchester, VA 22601
Daniel J.
Job Details: 06/21/2022
customer frost build up on evap removed drawer ice build up on evap steamed away found tray bowed and fan ws hitting ice now free but slight noise from motor when running tet 4 ordering drain pan returning with fan with harness customer paid by cc in full scode covering labor s16360; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 06/21/2022
"Cs unit isn't making ice, Confirmed issue, I found the icemaker on the off position but also found a large amount of frost build up on the roof of the freezer not allowing the door to close properly. I defrosted the ice but the freezer door still stays open slightly, the rails are not closing the door properly. Ordering both rails/slides. Door gasket is in good shape.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Hampstead, MD 21074
Sal R.
Job Details: 06/21/2022
I was able to access and replace the pressure switch and the drain pump. I then ran a test cycle and foun d the unit to be opperating as designed. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 06/21/2022
This dispatch is together with 599792. The customer was able to get dispatch and i foundn the unit needs control i installed new control and the unit got worst the control poanel is not working now. Installed old control and and npow the unit is not working i cannot access diagnostics. Ordering UI and control. PArts in stock call cusotmer when parrts are available.; ordrng 1 W11478519 (Panel UI) and 1 W11543997 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Windsor, PA 17366
Marc M.
Job Details: 06/21/2022
"cx complaint unit not cooling in rc section. inspected and found that the fc is completely engulfed in frost throughout the compartment due to what is clearly the result of a warm air leak. found that the left bottom and right bottom corners of the liner/cabinet. the defects in the liner are particularly large. contacted techline for guidance. with pictures provided, techline determined that the gaps in the liner were too large to be positively impacted by silicone sealant. techline deemed unit to be non repairable. "
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Burtonsville, MD 20866
Israel R.
Job Details: 06/21/2022
Customer complaint unit is blower fan is not changing to lower speeds and when they are cooking they cant turn it off. I tested fan and the fan is changing speed is just hard to tell with the sound that makes but the fan is blowing and changing speeds. I explained to the custmer that the majorty of over tha range microwaves have a sensor that will turn on the fan when cooking. and it will turn off by itself after the temp has come down. She undertood that is a ssafety thing. I told her that i could order a new fan but the fans is working and new one will not cha nge much. She said is good that she undertands more how the unit works and that the unit seems to be good. So she is going to to keep using as is. I did adjusted the door it as not sitting correctly in the hinge. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/21/2022
Cx complaint of unit not making ice. Did confirm and found icemaker seized. Replaced icemaker and cycled it. Unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model JXW9048HP4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/21/2022
brand new built home CX hasnt move in yet CX complaint about a filter damage ordering less than 30 days; ordrng 1 WPW10351929 (filter) and 1 W10351890 (grease filter)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Frederick, MD 21702
Bernard M.
Job Details: 06/21/2022
"Installed front panel, ran normal cycle and the unit no longer makes thumping noise. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint water leak from door bottom right side, homming noise after cycle is done. Ran diag, no errors. Instructed cx about vent fan running during and after dry cycle. Ran a test cycle, found water passing the tub gasket on the left side and dripping down. Not sure if thw problem is the gasket or a bad spry arm. Ordrring tub gasket W11483553 and dw clear door W11179175. Return visit 6/28/22; ordrng 1 W11483553 (tub gasket) and 1 W11179175 (dw clear door)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Catonsville, MD 21228
Robert L.
Job Details: 06/21/2022
"cx complaint f7e1, found f7e1, f7e4,f7e7,f9e9, found signs of flooding in washer area, line on front of unit, motor rusted, shifter stuck in agitate control shorted no power to lower half of unit, except pump, ran daig and found dripping thru transmissio, quoted for repair cx declined will buy new unit collected service call"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Ocean City, MD 21842
Michael E.
Job Details: 06/21/2022
"CX complaint: not washing. Tested and verified complaint. F7E4 error code for basket reingagement failure. After trying diagnostic an F7E3 came up. Unit is not turning basket or washplate at all. SR7733933895 No continuity on harness to shifter. Ordering lower harness W11590868. CX paid in full for service, part, S&H and labor. No money owed on return visit; ordrng 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Townsend, DE 19734
Alexander W.
Job Details: 06/21/2022
CX stated unit door is not shutting all the way inspected tested and verified cx complaint installed new hinges from previous diag tested unit. Unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Falls Church, VA 22042
Emmanuel R.
Job Details: 06/21/2022
"Cs unit is not drying clothes, F2E1 HMI stuck button not related to complaint, UI test passed. Unit heats upI also found the vent outside is not opening so the hot air cant escape out. Cleaned off most of the lint but advised customer he will need to call someone to address the stuck vent outside the home."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/21/2022
"customer stater that the unit wasnt cooling.. verified issue and fnd not frost pattern on the evap, and the unit room temp.. the compressor is blowing the overload and is over heating.. unit has a seized compressor.. need parts...; ordrng 1 w11580057 (compressor) and 1 w11504431 (coupler) and 1 w11504415 (coupler) and 1 w11506619 (coupler) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/21/2022
cx complaint is with the F6E1 code keeps flashing and unit wont start or run. found UI bad. replaced part and put door back together and cover to UI poped out and wont stay stuck down. testerd and checked for codes and ran unit. code F1E1 code came up after UI replaced.could of been when UI was replaced. will order parts needed and will check for codes again on return if control is needed. as soon as parts are in office wil schedule.; ordrng 1 W11460908 (Console) and 1 W11462458 (Control)
We serviced a
KITCHENAID WINE CELLAR
Model KUWR314KSS00
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/21/2022
"customer stated that the unit could not be turned on.. verified issue and fnd that the door switch was disconnected.. reattached and secured the connections, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean City, MD 21842
Michael E.
Job Details: 06/21/2022
"CX complaint: freezing in RC. Tested and verified complaint. RC temps have been as high as 50 degrees and low as 19. Temps are correct at present. Intermitant diffuser. Replaced diffuser, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID OVEN
Model KODE507ESS02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/21/2022
Cx complaint is that the unit has the same error code and will not start a bake cycle. Upon arrival I found and F1E0 and an F2E1 error code. Both codes persisted after clearing them. I am ordering the the control and console. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 W11093251 (Console UI) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Finksburg, MD 21048
Brian R.
Job Details: 06/21/2022
cx complaint is unit is still leaking. ran unit a bit first to see if i could see any leaking under or saound or inside door and then called tech line and spoke to Chris and SR# 7733928970 we cant make unit leak at this time and it could be a fan and gasket issue with venting steam and warm air our. unit is level and all rack slide back and no marks on inner door. unit checks. will order onlr parts needed for fan and venting. as soon as parts are in office will schedule.; ordrng 1 W11416460 (Vent Assembly) and 1 W11545539 (Gasket) and 1 W11545290 (DEFLECTOR) and 1 W11611303 (Harness) and 1 W11462458 (Control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW2
Near Crozet, VA 22932
Kyle A.
Job Details: 06/21/2022
7733899236Cx complaint of loud humm and popping noise. Did confirm that noise is coming from transformer. Also transformer is reading 188 ohms which is 100 over nominal range. Will need to replace transformer. Cx is going to call whirlpool to seek coverage.; ordrng 1 W10836753 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Westminster, MD 21157
Brian R.
Job Details: 06/21/2022
replaced parts ordered and reset temps and adjusted unit. went over unit with her. job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manchester, MD
Sal R.
Job Details: 06/21/2022
"Per the previouse tech, i was abel to access and replace all parts. I then recalibrated the uti and attempted to run a auto test. I found that the tuni has a F2 E3 error code. I am orderign 1 encoder board (W11481116). I ahve set a return date for 6/28; ordrng 1 W11481116 (encoder board 8 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/21/2022
damage to damper allowing too much cold air into fridge and also leaking from filter housing left side seal leaking when water dispensed into ice maker sugguest new filter head and damper customer paid in full by cc; ordrng 1 W11164593 (diffuser) and 1 WPW10394053 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Germantown, MD 20874
Julian H.
Job Details: 06/21/2022
2 YR WARRANTY COTSCOCX complaint about unit not cooling temps on arrival FC 15* RC 43* noticed a frost formation on evap cover put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 119vac properly grounded and polarized controls not sending unit to defrost every 8hrs ordering both from my experience since TL had told there's a debate on which of the 2 controls defrost CX MUST THAW UNIT 24 HRS PRIOR RETURN; ordrng 1 W11558182 (ctrl elec) and 1 W11518204 (ui) and 1 W11581973 (hrnss wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Arlington, VA 22201
Eric W.
Job Details: 06/21/2022
installed new lower door seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/21/2022
Cx complaint unit arrived damaged and company had ordered a door for it. Found door on site and was able to replace with the damaged one unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Selbyville, DE 19975
Michael E.
Job Details: 06/21/2022
"CX complaint F01 error code. Tested unit and verified complaint. Unit would go into diagnostic mode but would not start a diagnostic cycle. Also unit would not reset. Quoted CX price to replace ACU W11239098. CX paid for service. CX would like to look at new units before deciding on repairing this unit. Job is complete, quote saved"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/21/2022
"installed door gasket and resealed all doors, unit cks ok.. the units fzr led is out. issue did not show this at last service.. need part...; ordrng 1 W10695459 (module)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/21/2022
"replaced agitator, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/21/2022
"Cx complaint knob not responding properly.Tested unit, confirmed complaint. Ran UI test, the knob didn't turn all the lights off. Staked unit, unable to access control. Quoted repair $603.84 with $125 labor and $90 2nd tech for IML W10911023 replacement. **2 TECH**Cx needsd more time to make a decision. Collected $120 with chech # 410F5E2 F9E1; ordrng 1 W10911023 (IML) and 1 2nd tech"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Powhatan, VA 23139
John P.
Job Details: 06/21/2022
Installed insulation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
"unit storing f8e1 error code. found valves failed, ordering valves.; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/21/2022
Cx complaint is unit freezes in the fridge and freezer ice maker. inspected and verified complaint. upon inspection found that both fc and rc doors/gaskets are defective. found them unseated from the doors at top and bottom of fc door and top of rc door. pressed back into molding on door and tried to heat with heat gun to mold back in. both gaskets became loose again by closing and opening the door like with normal use. doors are level and nothing makes contact with them but gaskets come right out. this is allowing the insides to frost up in the freezer and the top shelf of the fridge to freeze/frost up. ordering new fc and rc doors and gaskets. Cannot reschedule with cx due to OS part. informed cx to check doors when they arrive for damage and contact the office when they have arrived.; ordrng 1 LW10668874 (dor-fip) and 1 LW10668875 (dor-fip) and 1 W11229610 (gasket-dor) and 1 W11240749 (gasket-dor)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/21/2022
"cx compalint not filling, door locks, found f8e3, f5e4, f8e2, diag got stuck at c0, replaced control board from pre-id, ran diagnostics tested all ops ok, collected payment cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/21/2022
apon removing led unit connector to led came out with led can no reach wires in cabinet called tech line spoke with leon unit is non repairable
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/21/2022
Cx complaint is that the unit made a loud bang and now will not start or heat. Upon arrival i found that the drum is spinning freely by hand. I then removed the top and front panel and drum and found that the belt had a clean break where the belt failed. I also found that the idler broke the belt switch. I quoted the cx for replacing the belt and switch. Cx paid in full. I was able to schedule the return for THursday 06/23 PM preference.; ordrng 1 W10847984 (Belt switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint low water flow from dispenser.Dispensed water, confirmed complaint. Tested water supply, found bad water supply walve, it doesn't open all the way and the water flow is low. Cx should hire a plumber to get the valve replaced"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Winchester, VA 22602
Daniel J.
Job Details: 06/21/2022
as per notes installed control and also water valve calibrated unit and ran diag ran quick cycle competed no faults no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bethany Beach, DE
Frederick R.
Job Details: 06/21/2022
CX complaint is squealing noise comong from DW. INspected/tested unit and verified complaint. During testing I did not hear anything out of the ordinary. The CX stated that it only happens while in dry cycle which would be the vent fan but I could not verify that the noise was abnormal. Installers from Home Depot in Lewes DE although ripped all the insulation from under unit out and I think the noise that the CX is hearing is from that all missing. This is an install related issue. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Laurel, DE 19956
Michael E.
Job Details: 06/21/2022
Replaced the FC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Washington, DC 20008
Samuel R.
Job Details: 06/21/2022
cx complaint unit is not cooling.inpected unit and found fridge evap to be frozen over.explained to cx that unit will need parts for service pointer W11512766 which involes whats going on.cx advised they will call whirlpool to get repair covered
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/21/2022
cx complaint unit is leaking underneath. inspected unit and began to run a cycle. watched unit run cycle for 1/2 hour with no water leaking from anywhere. had cx show me where water was found in basement and could not see evidence of a new leak. home is older so there are stains on wood. advised cx to take video of leak if it happenes again. unit checks good. charged cx service call only
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Richmond, VA 23226
Joseph D.
Job Details: 06/21/2022
"replaced drain pump, unit working properly now. has proper power from inline pump"
We serviced a
BOSCH OVEN
Model SF362LXSB0
Near Hummelstown, PA 17036
Fred G.
Job Details: 06/21/2022
cx complaint sunday they were cooking a ham for 3 hours. after it was done they shut off the oven and left the ham in it. they were watching tv and notice they didnt feel right. there carbon monoxide detector then went off in the closet. detector is 6 feet away. cx has lived here for 7 yrs. this is the first time this happened. preheated oven and waited till it lit for the second time and then stapped outside and 0 meter. came inside and walked over to oven. meter began to go up and up till if peaked at 223ppm. called TL was told 800ppm is the max aloud for the unit. whirlpool says its working as designed. i dont agree with that being the cx and I both got headaches and eyes burning only after a couple mins of the unit being on.
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWL214KSB00
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 06/21/2022
"Cx complaint unit not cooling and light permanently on.Inspected Unit, found loose door switch box and switch not getting depressed by the door. Tightened part, the unit worked ok, the light turned off and the compressor started."
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWS24RSBS00
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/21/2022
cx complaint is unit does not run or cool like it should and numbers dont change no matter how cold they set unit to. unit was shut off and numbers showed 68 and 5. turned unit back on to run for a bit to see if unit startewd to cool. cx knows unit is way O-O-W. compressor was cold as unit was off. was able to flip switch and turn temp knob and unit started up. lights and fans check. can feel the gargle or pulse in the cooling lines. temp went up on display as unit was open to check. advised cx we will need unit to run the next 24-48 hours to check reading and unit may need to be charged as everything is running. he said he though it would need to be charged maybe. cx will pay 120 service for today and have sealed system tech out to check charge and SS things.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM
Near Travilah, MD 20854
Roberto I.
Job Details: 06/21/2022
"CX complaint loud noise from inside unit.Inspected unit, found heavy frost build up on evap cover. Unit needs defrost sensor but the m/s tag is missing and I cannot determin thw correct part number. Using the incomplete model number provided I was able to find 2 different parts numbers. Please order both parts (both available a tribles). I did not collect for the parts, I will do it once I go back (cx is defrosting the unit) and I determin the correct one. Ordering harness with thermistor WPW10277799 and fan with harness W11033168. Collected $120 with check # 1883. Return visit on 6/28/22; ordrng 1 WPW10277799 (harness with thermistor) and 1 W11033168 (fan with thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 06/21/2022
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS0
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/21/2022
adjusted flames... unti tested ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBL0
Near Frederick, MD 21703
Bernard M.
Job Details: 06/21/2022
"Cx complaint unit's door won't close. Inspected unit and found hinges, door cables and latch all function properly. The unit sits on dirt under the counter and was shimmed on the back under the supports not legs. The front has sunk and the unit's been pushed back off the shims over time. Informed cx to have contractor come out and remove unit, and put sub-flooring down to keep unit level. Cx paid service fee"
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/21/2022
"Cx complaint no heat. Found different m/s on the unit. Called office to inform, was told me to proceed with the repair.Ran a cycle, confirmed cold air. Removed front, found open tco. Bypassed tco, igniter and burner turned on. Ordering tco WP8573713 and high limit thermostat WP3391912. Return visit 6/28/22\'||||||||||||||||||||||||||||||||||||||||||||||||||||||||||; ordrng 1 WP8573713 (tco) and 1 WP3391912 (high limit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wrightsville, PA 17368
Marc M.
Job Details: 06/21/2022
cx complaint unit not producing ice and humidity developingn on the deli drawers. inspected unit and right away found about 4-5 trays worth of ice in the bin. found no errors in test 56. ran test 57 and unit harvested and resulted in an 01 desigination idicating a succesful cycle completion. ran test 45 and unit filled ice maker and unit appears to be opperating as nromal for the ice production. forund that the developing humitidity is a result of the mullion heater not activating frequently enough to cope with the hot/humid environment (cx lives riverside). changed mullion heater status to 02 designation in test 34. unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newark, DE 19702
Taylor F.
Job Details: 06/21/2022
Repalced capacitor from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4205DS1
Near Baltimore, MD 21231
Shane M.
Job Details: 06/21/2022
"cx complaint he was having issues with closing door. after inspecting bottom switch taken apart by cx. fix this issue. found a OL fuse. replaced fuse, fused pop soon shut door. gave cx a quote for the repairs. collected svc by card."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Midlothian, VA 23112
Chris B.
Job Details: 06/21/2022
repleced harness tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/21/2022
"cx complaint unit wont spin to wash clothes. inspected unit and entered it into diag and found error codes f0e3, f8e6. cleared codes and ran a auto test. unit finished auto test with out issue. inspected drain hose and found it was down the stand pipe about 18-20 inches. adjusted it to 4.5 inches. used zip ties to secure it. tested unit again and unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22315
Dustin F.
Job Details: 06/21/2022
"CX complaint: dishwasher only wanting to DrainCx stated she cleared the filter of some stuck macaroni, then the dishwasher threw a F8E4 code.When i arrived i ohmed out the float switch ( 1 ohm) and when pushed in read open (good). i cleaned out the little bit of water out of the drip pan and checked for signs of water leaking under the dishwasher. I found no signs of leaking and ran 2 short express cycles, and 1 full diagnostic cycle. unit runs great and operates as intended. job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/21/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intended without any leaks. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22046
Emmanuel R.
Job Details: 06/21/2022
"Cs she hears the motor run but no water and dispenser didnt open, found codes f6e1 low or now water fault, f6e4 float fault, f5e2 door stuck closed fault, f9e4 lower spray arm fault. Diagnostic cycle passed. All component are working properly no errors.Must have a control issue. Advised customer of findings and gave her the option to switch out the control, she denied repairs at this time but will call back within the 30days if she changes her mind. Control W11341628"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/21/2022
"cx stated that theyve been using the unit on timed dry and its been working properly and when trying sensor dry the unit is working the way the previous tech described. stopping short on very small loads not large enough to hit the moiture sensor, stopping with very lightweight fabrics dry and heavy fabrics still damp, and bedding hot and bone dry on the outside but wet in the middle of the item as its balled up in the drum. basaed on this the cx believes it is working as designed and doesnt see a reason to change parts as he said they will always run mixed loads and timed dry better suits that need. unit tests good, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Chester, VA 23831
Chris B.
Job Details: 06/21/2022
installed control and inf switch unit oven light still not working relay stuck on new control called tech line spoke with chris sr#7733930356 checked all wires and connections; ordrng 1 w11122560 (control)
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS02
Near York, PA 17403
Sal R.
Job Details: 06/21/2022
CX complai t is that the tuni has a F1E0 error code. UNit will need 1 console control (W11086152). I collected service charges via . CX calling WP for assistance in repair charges. I quoted CX for cost of re
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Midlothian, VA 23113
John P.
Job Details: 06/21/2022
Reordering gaskets found mullion not fully retracting catching gasket.; ordrng 2 W10830274 (Gaskets)s and 1 WPW10311757 (Mullion)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Timonium, MD 21093
Neil H.
Job Details: 06/21/2022
"f1e2-Motor Control Unit (MCU) has an internal malfunction, repeating under or over voltage, or over currentf5e2-lock errorf6e2-u.i.-ccuf6-e3-ccu-u.i.cx complaint unit not starting founf the mcu and the ccu and u.i. not comm. or responding u.i. nla 757.29 before u.i. cx paid 120 and buying new unit ; ordrng 1 WPW10374126 (Whirlpool Washer Motor Control Board) and 1 W10427967 (Whirlpool Washer Electronic Control Board) and 1 W10388426 ( Console Asssembly (white))"
We serviced a
N/A N/A
Model WRF555SDFZ09
Near Mercersburg, PA 17236
Andrew S.
Job Details: 06/21/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the unit is thawing food in the FC. I also found that the unit is not as cold in the RC section as well. I ran the compressor test and found that the start device is malfunctioning. I am ordering the start device and run cap. I was able to schedule the return for THursday 06/23 Am preference.; ordrng 1 W11092533 (Start Device) and 1 WPW10350564 (Run Cap)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/21/2022
"f8e6-water hazard f0e3-Overload f0e7-Load Detected WhenRunning Clean WasherCycle‡fixed the lid closing issue and found clean washer error keeps coming up after reseting and calb. new control and u.i. console needed ; ordrng 1 W11478525 (Assembly, Fascia) and 1 W11510463 (Control Unit Assembly, Machine And Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rockville, MD 20850
Julian H.
Job Details: 06/21/2022
CX complaint about unit freezing items on RC inspected temps on arrival Fc1.5* RC33* very closed to freezing point confirmed outlet properly grounded and polarized issue with control and thermistor; ordrng 1 W11594670 (control box)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Randallstown, MD 21133
Keith H.
Job Details: 06/21/2022
replaced heater per service bulletin
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Fairfax, VA 22030
Lloyd B.
Job Details: 06/21/2022
Cx complained of an F2E2 error. Inspected the unit and found the vent fan assy was out of range at 48k ohms instead of the 35-45k. Installed new vent fan and ui and tested and it now operates as deigned. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23518
Carl A.
Job Details: 06/20/2022
"cx complaint of unit shaking,checked unit to find the following error code F0E3, found the drain pump broken off of outer tub, causeing the unit to bang itself ordering all parts needed for repairs; ordrng 1 W11219115 (Outer Tub) and 1 W11396717 (PUMPWATER) and 1 W11590590 (RING-TUB) and 2 labors"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM1
Near Midlothian, VA 23112
John P.
Job Details: 06/20/2022
"CX complaint unit not making ice checked unit found ice cube's larger than normal appearance contacts on valve causing ice maker to over fill, replaced ice maker tested working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Damascus, MD 20872
Justin S.
Job Details: 06/20/2022
cx says the unit fills then doesnt do anything else. found the unit is in standby and then i move the dial either direction the unit flashes the sensing and solid lights on all other leds. canceled the cycle and the unit does the same thing. reset power to the unit and no change. was able to put the unit into diagnostics. no error codes in memory. manual test mode the unit locks the lid agitates spins drains and fills. when agitating the unit stops and cancels diagnostics on its ownbh; ordrng 1 W11603810 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Chester, VA 23831
John P.
Job Details: 06/20/2022
"Installed door and replaced ice maker coupler tested working as designed.; ordrng 1 Wpw10277958 (Coupler), used 1 Wpw10277958 (Coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/20/2022
"cx complaint, unit will not finish cycle. replaced parts per prior diag. tested unit, unit working as designed. the wobbling was caused by the gearcase. once replaced, it was significantly better. i still believe the cx is not loading it properly. regardless, if cx calls back, please send a psuedo so i can call techline before another visit. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/20/2022
upon arrival called tech line spoke with TJ was advised unit is going to be sent in to whirlpool for leak review and to advise cx someone from whirlpool will be in contact within the week
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Lorton, VA 22079
Robert W.
Job Details: 06/20/2022
"CX Complaint is the unit isnt cooling. Inspected unit and found compressor making a strange noise not normal, Pulled rear panel and found compressor is running and is getting proper power, Then pulled FC evap cover and found no frost pattern and the RC evap has no frost pattern. Put unit in diag and found all fans are working unit has a sealed system issue. Ordering Compressor, Dryer and coupler; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler) and 1 TWOCOUNT (TWO COUNT)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Suffolk, VA 23432
Anthony D.
Job Details: 06/20/2022
"unpon arrival was not able to remove washplate without damaging it, comfirmed unit is not leaking and that unit is still functioning advised cx they were able to use til washplate comes in, retaining all parts for return visit ordering washplate and screw to complete repair; ordrng 1 W11161960 (washplate) and 1 W10752187 (washplate screw)"
We serviced a
AMANA REFRIGERATOR
Model TSI22TE
Near Richmond, VA 23224
Chris B.
Job Details: 06/20/2022
cx compalint unit will freeze over inspected unit found gap in bottom of rc door gasket ordering agasket black; ordrng 1 wp12550119q (black door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Norfolk, VA 23513
Carl A.
Job Details: 06/20/2022
"cx complaint of unit not working,checked unit to find that the unit was making noise noise coming from relay on board but found that the actuator causeing problem called techline spoke with Butch confrimed actuator SR#7733915793; ordrng 1 W11481722 (ACTUATOR)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/20/2022
"Cx complained of heat escaping. Installed new gasket. New complaint is the oven does not work. Inspected the unit and found the igntor does not glow. Unit needs new ignitor, control and gas valve; ordrng 1 W11126814 (control) and 1 WP98014893 (safety valve) and 1 W11176454 (ignitor)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chester, VA 23831
Chris B.
Job Details: 06/20/2022
cx compalint unit makes loud noise when unit goes from rinse to final spin isnpected unit found stiuck key f2e1 and f7e1 speed fault ran tach test unit lights up when spinning basket stored calibrated unit ran unit on auto test and manual test then ran normal cycle unit till unit started final spin cycle could not duplicate cx complaint
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/20/2022
"Cx complained the unit would not drain. Inspected the unit and found that it fills and drains, but does not wash. Could not duplicate the probem where the cx says she hasn't used it but there was standing water. Filled the sink and water did not enter but it could be slow, there is a hi loop but there may be a problem with the check valve. The filter isnt allowing a proper drain as well and the upper rack falls. Unit needs new sump, drain hose, filter and stopper; ordrng 1 W10872845 (filter) and 1 WPW10463906 (filter screen) and 1 W10904995 (sump assy) and 1 8269144A (drain hose) and 1 WPW10545278 (check valve) and 1 WPW10508950 (rail stop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/20/2022
"1-W11502499 harness ( office ordered ) CC the units FC was cooling but not the RC. I found the fan / heater harness not sending voltage to the fan, fan wasnt moving air .. i moved/ manupliated the wire to all the fan to spin.. unit needs harness, fan and thermistor; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Louisa, VA 23093
Eric F.
Job Details: 06/20/2022
"Unit working properly since bi-metal install, Cx declined further service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near East Berlin, PA 17316
Sal R.
Job Details: 06/20/2022
I was able to access and replace all parts. I then tested unit and unit is now opperating as designed. I informed CX to allow a min of 24hr's before unit returns to reccomended temps.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Washington, DC 20001
Shawn D.
Job Details: 06/20/2022
cx complaint freezer light went out and all are now dim. inspected unit and confimred freezer led out so jumped it out now all are bright again and all leds are all single point so all need to be changed. ordering 12 modules for return; ordrng 12 W11484836 (leds modules)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hanover, PA 17331
Marc M.
Job Details: 06/20/2022
cx complaint unit leaking from water filter housing. inspected unit and found filter not fully engaged into filter housing. unit is new and cx was unsure of the pressure required to seat the filter. demnstrated filter install and removal to cx under instruct.
We serviced a
KITCHENAID COOKTOP
Model KGCU407VSS01
Near Fairfax, VA 22030
Carl R.
Job Details: 06/20/2022
"There is a clicking noise. I have cleaned the cooktop but the problem persists. Perhaps the . . Inspected unit found unit burner bases needed to be cleaned. Used a wire brush to clean off burner bases. Turned left rear burner on and all 4 ignitors will spark non-stop. All four burner caps are clean, but hard to ignite by ignitor. Right rear os not so bad. Lr ignitor is sticking up pass porcelain. Needs burner caps, 1 burner base, spark module and 1 ignitor Lr.; ordrng 1 WPW10256032 (Burner caps) and 1 WPW10256027 (Burner head) and 1 W10833887 (Ignitor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/20/2022
"Cx complaint unit won't spin out. Entered into diag and found error code F7E6 motor fault. Ran recalibration and found the washplate spinning fast and the basket didn't move. Was unable to remove washplate and found it seized to drive shaft. Unit will need parts for repair, it will need 2 call count for gear case repair. Once approved, contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W11454734 (gear case) and 1 W11283592 (motor) and 1 W10752187 (washplate screw)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Goldsboro, PA 17319
Fred G.
Job Details: 06/20/2022
i was able to access unit and replace the pump motor as per previous tech. tested unit for leaks and not unit checks good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Seaford, VA 23696
Jason T.
Job Details: 06/20/2022
"Cx complaint, not freezing properly at set temperature, tested all circuits, verified vac voltages, found evaporator frosted up. Unable to run factory test due to the button control not operating, advised cx part on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11496886 (Control Box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 06/20/2022
"contacted techline immediately. when most recently charegd with 4.5 oz of 134a the unit showed 4 psi above vacuum and high side at about 125psi. checked again today and fond same pressures for rc cooling and 0psi low side and 110psi high side. confirmed these to be good pressures with TL. temps in fc showed bewteen 3-7 degrees. checke temps in rc and found 52 dergees. condenser, and fc evap fan run. found severe temp swings in test 3 indicating a failed rc thermistor. double checked continuity values at the main control and could not generate a consistent value to the meter. unit has failure rc thermistor. sr7733526546; ordrng 1 W11395639 (evap cover)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Alexandria, VA 22309
Lloyd B.
Job Details: 06/20/2022
cx complained the unit does not spin. Inspected the unit and found that the shifter works but the tub just spins on the gearcase shaft. Unit needs new hub and gearcase; ordrng 1 W10528947 (hub) and 1 W11454738 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Germantown, MD 20876
Justin S.
Job Details: 06/20/2022
the unit was unplugged and in a new location when i arrived. when pierced the unit didnt have any refrigerant in it. replaced the compressor and the evaporator and vacuummed the system down. filled to weight and checked for leaks. the unit is cooling good in test 40. the unit is now good
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Alexandria, VA 22309
Lloyd B.
Job Details: 06/20/2022
Cx coplained the units door would not shut. Inspected the unit and found that the inside of the outer door panel was off. Removed the outer panel and bent the hinge slightly and reinstalled and the door now shuts. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/20/2022
"Installed new control, console and ui. tested unit in diag, unit is now working .. job complete"
We serviced a
WHIRLPOOL DRYER
Model MCE8000AYW
Near Middletown, DE 19709
Taylor F.
Job Details: 06/20/2022
"Cx complaint is unit not tumbling. Tested inspected and verifed complaint. Found the belt to be defective. Replaced the belt from VS. Tested unit and unit is now working as designed. Collected 253.00 cash. Cx paid in full. Job is complete.; ordrng 1 341241 (belt,drive), used 1 341241 (belt) from stock"